Auto Europe
- North America
- Central America
GUERIN PORTUGAL CUSTOMER REVIEWS
- 8.6
- 8.8
- 9
- 9.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GUERIN PORTUGAL Car Rental Reviews
Average Rating for Guerin :
FARO, PT - Reviewed by HEND - 19 September 2025
" Europe auto charged me extra 40 euros and no one from customer service is replying to me to explain this ! "
" Good experience, no comments "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PONTA DELGADA, PT - Reviewed by EVANGELOS - 05 August 2025
" Everything as described and promised. "
" Great provider. Although many people were waiting, they were ready for you and quick enough. All the stuff spoke English very well. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MICHAL - 13 July 2025
" que de bonnes expériences. "
" Jusqu'à présent, que de bonnes expériences. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by OREN - 27 June 2025
" I keep coming back "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by YEHEZKEL - 14 June 2025
" very good experience "
" very good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by TOMAS - 13 May 2025
" Awesome, all smooth. "
" all great as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEPHEN - 09 May 2025
" Overall experience was very good. Will use again, as it saved a few hundred Euros over major rental company I usually default to. Never used Guerin before, but will again. "
" Car kept showing low tire pressure in one wheel, but tire was fine. Otherwise car was great and no issues. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by MARKO - 03 April 2025
" Auto Europe seems to provide good pricing "
" Checking in was not very smooth. I was supposed to get an SMS after check-in, but this arrived only after an hour. This made the process a bit complicated. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JOÃO - 31 January 2025
" N/A "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JACQUES - 06 January 2025
" very good "
" great registration system, fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ANGELIKA - 26 December 2024
" Auto Europe: Best to do in Madeira, with all the risks you have on the roads, is the insurance they offer "
" Ist alles perfekt gelaufen, sehr zügige Abfertigung, endgültige Abwicklung wegen des kaputten Reifens (Stein im Profil) wird abgewartet, Auto war gut, gepflegt und sauber. Übergabe war ebenfalls problemlos. Musste nicht auf den Gutachter warten, konnte gleich los....... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by TOMAS - 04 December 2024
" Great as usual. Thank you :) "
" Great rental company, will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 29 October 2024
" As I said, I paid huge price for zero excess without option at time of booking "
" Not able to get zero excess until pickup meant I paid huge premium. After 20 years of great service I am totally disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by WILLIAM - 20 October 2024
" Nice, fuel efficient hybrid rented with Guerin. No issues with damage or other problems with vehicle. Great price through Auto Europe. "
" Check in process was complicated with automated machines and minimal staffing. Lots of misleading questions about insurance and confusion over insurance coverage we purchased through Auto Europe versus insurance from Guerin directly. Otherwise a good experience with Auto Europe and Guerin. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by RUI - 17 August 2024
" Na "
" Downgraded as the car was better but they didn't even give me the difference in that. The rest was good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by CELSO - 12 June 2024
" It was great I received my choosed car using without any problem. "
" My only concern was that I couldn't pass through in tools without pay with credit card, I would like to have the pass through automatic. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by CAMERON - 11 June 2024
" Very straightforward and efficient "
" Smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHANNES - 25 May 2024
" All good. Smooth pick up and drop off "
" Clean and good car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by SVETOSLAV - 10 May 2024
" Everything was fine. As always. "
" Pleasantly surprised by the quick pick up procedure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JAN - 29 February 2024
" See above . "
" My credit card bond (€500) is held beyond the rental period. WHY? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PONTA DELGADA, PT - Reviewed by HARRY - 22 November 2023
" Pickup and drop off at PDL airport is efficient and fast. Car had low mileage and was in great condition. Google maps link to return is: "Return Parking Rental Cars 1" Rental is full-full; there is 24 hr Repsol station near airport, otherwise majority of stations open 7:30 to 11. Driving in Ponta Delgada especially in older parts is not easy so small car is better "
" Car rental with Guerin in Ponta Delgada airport is very smooth and organized. Staff speaks English very well and explains all steps. Pickup and return inspection is thorough but fast and efficient. All documents are emailed immediately "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ARI - 09 November 2023
" Price was quite high, so pick up service should be personal. "
" Too much self service when pick up the car. Finnish driving licence don`t have all information asked , so self service don`t work. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by ROBERT - 02 November 2023
" Please let me know you have received this feedback and make the refund of the cost as quickly as possible. I would also expect some form of recompense for the distress caused and the additional cost of getting a van elsewhere. fornalha11m@gmail.com "
" When I arrived to pick up the vehicle, they did not have a van of the size we had reserved. They offered a MUCH larger one or a MUCH smaller one, neither of which were suitable. As we needed to load up early the next morning, we rushed around to find another supplier (Europcar) who whilst they did not have the exact size we needed, had something more useable. As it was a late reservation, it cost us about 15 euros more than our reservation through Auto Europe. So we did not have the van we reserved for any time at all. I have submitted a request for refund and compensation of the additional cost through your website, but have so far not had any response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by MICHAEL - 02 November 2023
" N/A "
" The car check-out took almost one hour because there were many damages not recorded in the report so they had to be recorded. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LISBON, PT - Reviewed by DAVID - 27 October 2023
" I had a good experience so far, this is the second time I rented a car with this company and for sure it will be not the last time. "
" Professional organisation, with the right business mindset. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by DANIEL - 17 October 2023
" great "
" car experience was not as usual from Guerin- hope next time better again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by VALDOR - 15 October 2023
" Excellent reservation and renting service. New car. Everything was great! "
" New car, excellent service. Fast, very friendly, professional. Looking for GUERIN at next time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KONSTANTINOS - 12 October 2023
" We would use Guerin again with no hesitation "
" It was a relatively "electronic" checkin and very easy checkout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LUCILLE - 04 October 2023
" Professional service with a smile. "
" Always professional and service with a smile. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LOUAY - 08 August 2023
" Excellent expérience "
" Excellent expérience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSE - 27 July 2023
" Besides this was a good experience with both Brands. "
" Some things not explained by the staff, such as the tolls. They could variate from one class to another if we didn't have the digital wireless Via Verde box activated. So if I stopped to pay by cash or card on the toll stop I would pay class 2 for a normal car because of its size, while having the Via Verde box active and passing through the fast toll lane I would be charged class 1 for the car toll. Huge difference in prices. Can't get my money back and complain about it to the local authorities did nothing. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by BRIAN - 17 July 2023
" I emailed your customer service team a few days ago and I'm still waiting for their response. Please can you ask them to contact me in relation to my email regarding the damage fee that I had deducted from my deposit with Guerin. "
" I emailed your customer service team a few days ago and I'm still waiting for their response. Please can you ask them to contact me in relation to my email regarding the damage fee that I had deducted from my deposit with Guerin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SANDRA - 15 June 2023
" The price was the best compared to other offers "
" Booking was easy and the car was new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by ATHANASIOS - 04 May 2023
" Nice clean car.Enjoyed the road trips "
" Excellent service thanks. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DANIEL - 13 April 2023
" Cheap and easy! "
" Great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KARL - 22 March 2023
" Put a spare tire in your cars I had insurance in the car and I was charged 245 euros to replace the tire "
" I had a blown tire. NO SPARE TIre. I had to call Road assistance. They send a-tow truck and a taxi to take my party to the closest city to give me another car Closet city was 1-1/2 hours away. Waste of time. All we had to do is change the tire but there was No spare tire. I bought insurance in the car and I was charged 245 euros to replace the tire Bad customer services "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DANIEL - 16 March 2023
" Great "
" Fast and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by LUDEK - 14 March 2023
" Overall I recomend "
" Waiting on counter desk for 1 hour isn't normal. But rented car has not been better - new Skoda Superb 2.0TDI AT "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAN - 03 March 2023
" It would be nice to get incentives for regular customer when paying well in advance. For example free category upgrade, zero excess, optional extras etc. "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA - 27 February 2023
" Perfect "
" Modern rent a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARTEM - 31 December 2022
" I recommended autoeurope my friends many times "
" Everythins was super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by TOMAS - 28 December 2022
" Great experience, happy customer Will return :) "
" All went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FRANK - 22 December 2022
" Excellent, all the way around! Obrigadissimo!! "
" Excellent, all the way around! Obrigadissimo!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 18 November 2022
" Good "
" For the first time the car was not in condition. They delivered the car with the windows full of grease, which prevented good visibility in the rainy season. The wiper blades didn't clean anything, they weren't in good condition. As soon as I started the car, the low tire pressure alert came on, which indicates that they didn't take care to put the car in good condition. In view of my complaint, they offered an upgrade in the next rental, but obligatorily via the guerin.pt website and subject to availability. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LISBON, PT - Reviewed by ERIK - 17 November 2022
" Alles naar tevredenheid. "
" Alles naar tevredenheid. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAN - 17 October 2022
" It was good that I did get the car I actually reserved, which was not the case with several recent rentals in Faro or Lisbon. "
" I'm still waiting for the toll charges to be processed (motorway travel fees) one week after the car return, and there is still a block of Eur 100 on my credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ORRIN - 07 October 2022
" Everything was a good experience except for purchasing the GPS and then finding out that the car already had that built in. "
" We had a great experience, however when we went to counter to get the car we were asked about getting the GPS. We agreed to get it, and paid extra. When we went to pick up the car and asked them about it, they said that it was already included in the car we had booked. This was very frustrating as we had paid quite a bit extra. We would like to be reimbursed for this amount if possible? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by LORRAINE - 13 August 2022
" See above and feel free to reach out to guerin on my behalf "
" On pick up, I was given a car with so many damages which I immediately reported and asked for another for fear of being accused at check in, and I was told there were no other cars and that anyway "you have full insurance". You can on return, if you my fears was exactly what happened I was accused of damages but luckily I had some pictures and immediately escalated this to management. The ladies checking me in were extremely rude "do you always get a perfect car".. A wonderful lady called leanna (apologies If I have the I correcting spelling), stepped in and resolved things and agreed thay we were not responsible for the dmanages as they were pre existing. She promised to email me and compensate for the inconvenience, but I'm still waiting for this to come through. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by IANCU - 11 July 2022
" Everything went very well. The condition of the car was very good, the pick-up and delivery of the car were very operative. All these aspects contributed to an excellent holiday in Portugal. We warmly recommend autoeurope.eu "
" Everything went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STEPHANE - 14 May 2022
" I will use Auto Europe again! "
" Very good experience with GUERIN. The crew was professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JESPER - 04 May 2022
" Nice "
" Very kindly, even og Ihad made a skratch om back corner, the tale IT easy and Hell with papers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JÜRG - 20 April 2022
" The car rental was very good and I was satisfied both by the car and by the car rental enterprise. "
" Guerin is a very efficient and good car rental enterprise. I had several rentals which all went very well. As other times I even got an upgrade without asking it which was very pleasant. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by WALTER - 16 April 2022
" Experiência única, rápido e facil "
" Excelente Companhia de Rent-a-Car com inovação nos sistemas de atendimento "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 05 April 2022
" I did everything at a self service kiosk with the help of an associate. No one badgered me to by anything. Loved it! "
" Best service ever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 03 April 2022
" Excellent "
" Smooth as clockwork....all round efficiency.....even late on Sunday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHAIM DAVID - 03 March 2022
" very good internet site! "
" quick pick up and return "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JOÃO - 02 March 2022
" Best way to rent a car. "
" Very professional. Great service for pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by YAACOV - 17 February 2022
" Clear and fast "
" Efficient fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by YAACOV - 10 February 2022
" Quick response and efficiently "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by VITOR - 17 January 2022
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICARDO - 13 December 2021
" Easy to check in, and very fast service. "
" Quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by MIGUEL - 12 December 2021
" Best rent a car website "
" Fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SAYDI - 07 December 2021
" as always guerin car rental did not let me down cars are almost new and staff is awsome. "
" always a safe bet in lisbon! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MIGUEL - 03 December 2021
" Nada a apontar. Tudo como previsto e anunciado. "
" 5 estrelas, como sempre! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICK - 01 December 2021
" Always my go-to aggregator to find the best car and service that suits my needs. "
" Very efficient and automated pick up and return of the vehicule. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STEFANO - 01 December 2021
" OK "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FUNCHAL, PT - Reviewed by JIRI - 30 October 2021
" Everything worked as it should. "
" Professional and honest staff. The car could have been in a better shape. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by JOHAN - 26 October 2021
" exelent. "
" as Always. A good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ZOLTAN - 25 September 2021
" Auto Europe helped me to find the best deal for me. "
" The process of renting a car was simple, the stuff was helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 01 September 2021
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ANDREAS - 29 August 2021
" easy search good prices compared to other brokers or direct rentals "
" Quick pick-up and drop-off with no problems Car was brand new (500km) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by U?IS - 24 August 2021
" Nothing to improve, go ahead. "
" Excelent. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHEW - 18 August 2021
" Overall, a very good service although not sure the final price paid was the best I could have obtained. The cost indicated on the final invoice from Guerin suggested I had over-paid Auto Europe. "
" Overall very good but the first car I was given broke down and needed to be replaced. Guerin were responsive and a replacement car was eventually provided - although there was some confusion and delays regarding pick up of the new car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
SETUBAL, PT - Reviewed by JESSICA - 28 June 2021
" Using AutoEurope was easy enough. No issues when picking up or dropping off the car. Rental process went as expected. "
" The counter staff, which we were lucky to have the same person for pick-up and drop-off, was outstanding. She should be cloned and then distributed across all industries that rely on customer service. She was efficient, but more importantly, she has the most positive attitude and sense of humor, and her great energy is contagious. We will come back and rent from Guerin just for her. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by JACOBUS - 25 April 2021
" . "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BRAULIO - 15 October 2020
" Auto Europe is a great solution to compare prices and save time when renting a car. "
" Pick-up experience was terrible: Guerin has introduced automated tokens for handling the pick-up process, though it was not clear to me whether I should use them or present myself to the counter. Plus, the Guerin station was rather crowdy and chaotic given the current pandemic situation. While using the token, you have to present A LOT of information that already has been provided while in a crowd and noisy place that makes the experience quite stressful. At the end of the process, Guerin presents the user if several options for choosing the "amount left to be paid" to pick up the car. In my opinion, this is just a dark pattern used to trick customer into paying for something that it is not necessary (really bad practice). A Guerin employee saw my confusion and offered to help me at the counter. I told this employee that I had paid the "Refundable Excess with Super Cover" rate to avoid blocking an excessive amount in my credit card and that I was not understanding why I had to pay more at this point. She offered me a "deal" so that Guerin would block only the original 300€ in my credit card as stated in the Auto Europe voucher. This "deal" consisted in paying an excess of 160€ to finish the pick-up process. I ended up paying this. Upon the drop-off, I was talking to another Guerin employee to understand what I could do regarding the excess amount paid. This employee then explained to me that this amount that I have paid was actually optional and was only to reduce the amount I would have to pay in case of an accident, basically an insurance. In other words, during pick-up I was made to believe that I had to paid the extra 160€, otherwise, they would block the full 1,970€ amount in my credit card, when in fact this was actually optional. Obviously, at the drop-off the staff told me that it was not possible to reimburse me with the 160€ anymore. Additionally, I also sent an email to Guerin asking for explanation on the additional amount paid shortly after picking up the car but they never replied to me. I fell cheated and for sure will avoid at all costs using or recommending Guerin again. What is worst is that my other experience with them went well, but this time was so terrible (and unnecessarily expensive) for me that I gave up on them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SETUBAL, PT - Reviewed by ALAN - 12 October 2020
" overall guerin is fine for car rental and i would recommend "
" checkin could be quicker....guerin is rather bureaucratic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 12 April 2020
" jjjjjjj "
" jjjjjjjjjjjjjjjjj "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RIHO - 17 March 2020
" very shitty service. feel like scammed. "
" I was very disappointed to get the Citroen C1 instead of Fiat 500 that I booked. Wasn't even offered an upgrade to a better car that doesn't look like it's going to turn back into pumpkin after midnight and handles like a jelly in grandmas hands, coming down the stairs. Driving this little shit on a highway was straight off scary like sitting on an office chair, coming down a ski jump ramp, waiting this thing to flip. Parking was also terrible. There was no way of telling, how far the other parked cars are. I have driven a lot of cars over the years, but this was definitely THE WORST EVER. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LISBON, PT - Reviewed by OLEKSANDR - 17 March 2020
" Unfortunately we didn t get the car. We provide the same card as previous time when rented a car in Guerin. They refuesed us with a car explained us that this card is debit not credit. Autoeurope didn't support to back money as well. We rented a car to other company and paid twice. "
" Unfortunately we didn t get the car. We provide the same card as previous time when rented a car in Guerin. They refuesed us with a car explained us that this card is debit not credit. Autoeurope didn't support to back money as well. We rented a car to other company and paid twice. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by SIOBHAN - 05 March 2020
" As above "
" Very efficient and reliable as usual. This is my 4th time with guerin in Faro airport in last 4months. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by WILLIAM - 16 January 2020
" That opinion is yet to be determined. "
" On my contract number 3862293 the information varies from the original amount that I expected to be charged. At pickup, I bought additional insurance at a cost of 12.93 euros per day. I also bought the toll pass. I assume there were other taxes and fees for which I was responsible. The total of my payments is $1213.86 USD On 09/19/2019 at the time I reserved the rental, I paid $375.70 USD to you. On 12/21/93 at the time I picked up the car i Lisbon, I paid $462.93 USD to Guerin. On 01/03/2020 when I returned the car, I paid an additional $375.23 USD to Guerin. I currently do not question the total amount I paid. I have communicated with Guerin requesting an itemized accounting to allow me to know what I paid for and to validate those charges. To date 'Guerin has not replied to that request. A reply to my request would probably improve my feedback and allow me piece of mind that the amounts I payed were in fact as they should be. In 2017 we rented a similar car through you at Orly Airport for nine days while visiting northern France. On the date of our reservation we paid $210.62 USD and rented a GPS as the only addition on the rental and the actual charges for that rental had almost no variance from the amount we originally paid at the inception of the rental. Therefore, I do have questions about the gross price variance on this rental. William Killian "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ARI - 10 January 2020
" Auto Europe prices are good but insurance policy is a little mixed. "
" Everything works fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIOBHAN - 02 January 2020
" Have to keep checking the site as prices vary all the time "
" Very efficient, everything exactly as stated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NUNO ALEXANDRE - 26 December 2019
" Definitely I will use the same service again. "
" Definitely I will use the same service again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIUS - 22 November 2019
" most likely to do it again with Guerin - especially that they were the only in Lisbon airport providing at that time 0 excess insurance. "
" very cooperative "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by RUI - 11 November 2019
" It was good. "
" It was a good experience however there should be more availability of diesel automatic cars, and also the higher vehicles do not have Apple CarPlay... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 29 October 2019
" adlfkjadlkfjasldkfjasldkfjaslkdfjlasd asdf "
" Please simplify the process at the desk when picking up the car. You can ask all the informaties you need online, checking ID, have te be enough to hand over the key of the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by CARL - 27 September 2019
" Aouto Europa was amazing with my original booking then I made some changes and had no problems getting a refund for the difference Thank You "
" I hired a GPS from Guerin which I paid 55.35 Euro for. Waited about 15 mins for he GPS to arrive no one bothered to explain the Gps to me and where to charge it in the car, it had a cigarette charger attached to it which did not work .When I returned the car i reported it and told them to credit me which they did not ,very rude lady at Guerin drop off. they told me there was a cover at the rear console to charge the GPS , this was not explained to me at the time. I specially ordered the Audi A4 and was given a old Volvo with 83000km on the clock. I will never recommend them to anyone. As far as your service was concerned I cannot fault it Thank You Carl Steinmann. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by IVO - 16 September 2019
" Easy to book "
" We waited on counter desk for pick-up car too long. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FLORENTINO - 02 August 2019
" N/A "
" Counter was overrun by customers, was not clear enough that a ticket needs to be taken. Waited over one hour to get to the counter. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by NAWALE - 31 July 2019
" I wrote to you about an incident with the weels right side and send you all the docs i dont have any feed back "
" I was'nt satisfied from the staf when i pick up the car "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VILEM - 23 July 2019
" I have returned the car four hours later. I was charged for extra day (which is OK) but tha rate for extra day was four times higher than daily rate for rental. "
" I have returned the car four hours later. I was charged for extra day (which is OK) but tha rate for extra day was four times higher than daily rate for rental. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NICOLAY - 12 July 2019
" All was great "
" Friendly staff and nice selection of cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IRINA DANIELA - 05 July 2019
" All in all was a good experience. "
" They gave us a different car than the one we booked. Than the car had the insurance expired which in the end made them upgrade us to a new car. The staff from the desk were not the most lovely people in the world but the one from the car pick off was really a nice guy. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by YURII - 23 May 2019
" everything was smooth, AE informed me well about conditions upfront, the car class matched :) "
" everything was nice and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MYRTO - 21 May 2019
" Overall great "
" Nice car, a lot of waiting in the pick up "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 16 March 2019
" As above "
" As a,ways exemplary....staff really good and efficient. Can not fault them at all....and there is no extra charge for dropping at other locations in the Algarve. In other words will continue using Guerin. Top class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by JOSE - 03 February 2019
" it was a good experience. "
" everything went according expected and as it should be. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEIRIA, PT - Reviewed by BRUNO - 15 January 2019
" Clear information, expedient rental, good value for money. "
" Very professional, good customer service, clear conditions, fast service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VINCENT - 04 January 2019
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OMAR - 12 November 2018
" But the rest was fine "
" I was really surprised to pay locally extra cost 198 Euro for the insurance. I mentioned that I had already paid the insurance when I booked the car but they told me that they don't have any visibility on the details what was paid and I have to pay the insurance locally. I would appreciate if you could provide an explanation and let me know which kind of action you will take to avoid this in the future. kind regards "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by THOMAS - 29 October 2018
" I'm not thrilled that one of your partners has such poor customer service and was so unhelpful - and that they also padded the bill with insurance that was not wanted or would have denied us the car! "
" The Guerin counter person (young female) was very rude and impatient. We had an issue with our US credit card company denying the charges (despite having notified them in advance of our travel abroad) causing a delay. She wasn't happy about that despite there being no one else in line at the time. Overall she was not courteous, was not helpful and also pushed extra insurance on us or basically was not going to allow us to rent with only 1 US credit card (I had 2 others, one a debit and one Am Ex that she said they could not take), and could not or would not explain why this was needed. I feel like I got railroaded into paying for insurance I did not want but otherwise she was not going to allow us to rent. The car itself and the pickup and drop-off were perfect, but the counter experience was horrendous and I will go out of my way to never use Guerin again and will definitely tell my traveling friends about this experience with Guerin AND Auto Europe. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AKITO - 27 October 2018
" Nothing special "
" Car was not clean. So many scratches around the car. The message of low tire pressure is keeping on. It kept me worried during the rental. Everyone had to go to the counter and wait in a line again after returning the car. I have used a lot of car rental companies but it is first time that I had to go to the counter and wait again after returning car. It is so annoying and inefficient operation. They should change this bad operation. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 5
PORTO, PT - Reviewed by IURII - 23 October 2018
" Everything is fine, that's just not clear the situation with the return of funds "
" Hello I sent a request to the company as follows: "Hello I have signed a car rental contract No. 3472483, reservation #3791419/4 11.10.2018 the following funds were blocked on my bank card: 50, 150 and 7.38 euro 15.10.2018 I returned the car, it was accepted without complaints from the company, but I still have not seen the return of blocked funds Tell us when you can expect them to return, in what amount and why in such? thank you" The fact is that I still have not received a refund after the lease, despite the fact that no claims were made when returning the car Therefore, I ask for help in resolving my question. thank "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LISBON, PT - Reviewed by PETER - 19 October 2018
" Without problems. "
" Without problems. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by MELANIE - 10 October 2018
" Overall better than expected. Will use again "
" Desk lady was helpful and I felt I could trust her in what she was explains regarding tolls "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALEX - 26 September 2018
" Been Using autoeurope for the past 10 years . "
" Help Full Staff and good service - chose the Zero Excess option. A fox crossed the highway and caused damage to the Bumper ! I wasn't charged anything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALDAS DA RAINHA, PT - Reviewed by GORDON - 20 September 2018
" Auto Europe website and online experience was excellent. Simple and efficient service "
" The speed and efficiency of the staff at Guerin, Caldas da Rainha was excellent at pick up and drop off. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ADOLFO - 07 September 2018
" very easy in and out of lisbon airport. very convenient. the people working there are very helpful and nice (like most portuguese people). "
" very easy and efficient. and the price is def right. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAGOS, PT - Reviewed by JOE - 02 September 2018
" The system was very user friendly; I will use it again. "
" The staff were very helpful and friendly; and the overall quality of service and my experience was excellent - thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CHRISTOPHER - 01 September 2018
" Easy "
" Smooth transactions, almost new car, and straightforward system. really like the tolls monitor in the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by CARLOS - 11 August 2018
" Everthing was nice and has planed "
" Everthing was nice and has planed "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LEONID - 04 August 2018
" I liked everything the firm passed the car in time the best impressions "
" the car is very pleased with the company fulfill the obligations in time the overall impressions are excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by RASTISLAV - 01 August 2018
" Drop-off was very quickly and friendly, on the same day I recieved my credit card deposit back - perfect! "
" They try to conclude a additional insurance contract wit me. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by BOJAN - 01 August 2018
" The car was clean, well maintained. Got it with diesel engine, which was surely better than the gasoline one that I booked. "
" First experience was satisfying "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO - 20 July 2018
" Long waiting time (2 hours) "
" Bad start Long waiting (2 hours) "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MIGUEL - 12 July 2018
" All went as expected. Perfect service "
" Good attention and quality of service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GUNILLA - 05 July 2018
" On the whole Guerin can be trusted. "
" Have used their cars on many occasions and everything was done correctly. However on this last hire the car was delivered to me without enough ad Blue fuel which was obviously a small "miss" in their usual efficiency. Guerin, I must add, handled the issue very quickly and efficiently so I took this as a rare minor error. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by SUSANNE - 04 July 2018
" I'm very happy with my recent booking with Auto Europe. I had some queries due to a revised arrival time of my flight and I was very satisfied with the assistnace of their help desk, and the speed at which my refund was made to my credit card. "
" Always a pleasure to deal with. New car return desk at Faro airport is very welcome. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRAGA, PT - Reviewed by AMALIA - 02 July 2018
" very good very professionel "
" perfect "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by RICARDO - 25 June 2018
" everything was excellent except GPS was old and useless "
" Guerin staff was courteous and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TOM - 22 June 2018
" Very happy with the entire transaction "
" Very good, no issues "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LEONID - 20 July 2017
" This is a convenient service, I use it for many years, always get a good result "
" In comparison with other companies they have good service. Cars always give the wrong ones that I book on the site, but sometimes the class is higher. "
LISBON, PT - Reviewed by LUCIAN - 19 July 2017
" Easy, very cheap...ok "
" Ok... "
PORTO, PT - Reviewed by MARIJUS - 14 July 2017
" Reserving "RENAULT Clio or similar", we've got Fiat Punto which is much worse option and probably worst driving experience our family ever had (despite the car had only 9000km run). "
FARO, PT - Reviewed by BERTRAND - 15 June 2017
" Excellent service with one remark; provide as GPS a Garmin is not handy as incomplete maps & searches for Algarve PortugalI did use my Anfroid phone. "
TAVIRA, PT - Reviewed by WILLI - 05 June 2017
FARO, PT - Reviewed by FERGUS - 14 May 2017
" Excellent service at airport reception, car handover, and a lovely car with good power. "
MADEIRA, PT - Reviewed by MIROSLAV - 06 May 2017
" Depozit was too high. More than 1200 eure is too much. We booked Seat Ibiza and we got Fiat punto which is maybe the same cathegorie but we were expecting just more. Our experience with Budget was much better. "
PORTO, PT - Reviewed by BOZIDAR - 05 May 2017
" Very professional and smooth customer service, car in excellent condition. 100% satisfied. "
MADEIRA, PT - Reviewed by FLAVIUS - 27 April 2017
" Very nice people, providing good services.The car was great, exactly what I needed. "
" Very nice people, providing good services.The car was great, exactly what I needed. "
LISBON, PT - Reviewed by TOMAS - 21 April 2017
LISBON, PT - Reviewed by ANDREI - 03 April 2017
LISBON, PT - Reviewed by NUNO - 02 March 2017
FARO, PT - Reviewed by KENNETH - 12 February 2017
" The car was great and the service was friendly and profeional "
" Service was good, I was informed about the toll system and how it would be charged. Very pleased. "
PORTO, PT - Reviewed by VAIDOTAS - 05 February 2017
LISBON, PT - Reviewed by MARIANA - 10 January 2017
CASCAIS, PT - Reviewed by GARY - 19 November 2016
" Very efficient, friendly "
MADEIRA, PT - Reviewed by NIKOLAOS - 08 November 2016
MADEIRA, PT - Reviewed by MINDAUGAS - 30 September 2016
CASCAIS, PT - Reviewed by ROBERT - 22 September 2016
LISBON, PT - Reviewed by JOAO - 16 September 2016
TAVIRA, PT - Reviewed by ILIAS - 13 September 2016
" Tavira Guerin officer should explain us better how toll machine works.we only find out about the fees and the psyment through credit car when we deliver the car in Faro Airport. "
BRAGA, PT - Reviewed by PAULO ANTONIO - 04 September 2016
LISBON, PT - Reviewed by CELINE - 29 August 2016
" I'm not satisfied because when I'm arrived at Lisbonne I've waiting 2 hours before to have my car. 2 hours to have a car I've reserved on the net ! Because of that I was in late at my hotel and I almost do not have my room. "
" Same thing as above "
FARO, PT - Reviewed by NADIA - 21 August 2016
" Good service "
" Very good and quick service. "
MADEIRA, PT - Reviewed by VICTOR - 31 July 2016
" Straight forward booking process. "
" It took over 1 hour to pick up car. Only 1 staff on duty. She tried selling other products during the process of collection. "
FARO, PT - Reviewed by VICTOR - 29 July 2016
" Le site internet est facile d'accès. J'ai pris contact avec le service auto europe concernant les assurances complémentaires. La personne de contact a été sympathique et m'a bien expliqué les différentes possibilités. "
" L'accueil est des plus froid (pour un pays ensoleillé). Deux personnes devant moi au balcon et cela prend 1 heure avant que l'on s'occupe de vous. J'avais réservé une Ford Fiesta, je me retrouve avec une FIAT Punto qui a fait la guerre. Bref, la prochaine fois, j'éviterais GUERIN ! "
FARO, PT - Reviewed by CHARLES ALBERT - 26 July 2016
" Mixed feelings and the car proposed was expensive compaared to one of my friend hving paid EUR 100 less than me for a BMW and the same period of time Second point : the gasoline indicator was mentioning "full" but for the first 420 km and filling the tank I put 44,50 liets and it was a diesel car !!!!Unacceptable. "
" same as above and I will NOT re write mu prose. "
FARO, PT - Reviewed by EGIL - 18 July 2016
FARO, PT - Reviewed by PHILIPP - 18 July 2016
MADEIRA, PT - Reviewed by MILAN - 11 July 2016
CASTELO BRANCO, PT - Reviewed by VITOR - 10 July 2016
" Wonderful staff and a very good car. "
" Wonderful staff and a very good car. "
FARO, PT - Reviewed by BERNARD - 04 July 2016
LISBON, PT - Reviewed by STEVEN - 02 July 2016
" 2h to get the car due to brake issue, so we arrived very late to our hotel and lost our evening. "
LISBON, PT - Reviewed by PAOLO - 28 June 2016
FARO, PT - Reviewed by MARNIX - 19 June 2016
" For the second time rented a car via Auto Europe by Guerin. The reservation was in good order but always pay attention to what is insurred an what not. For instance: tyers and windows/glass was not insurred even that i had full insurance... "
" See other comments "
EVORA, PT - Reviewed by JOAO - 16 June 2016
" Very bad veicule! "
LISBON, PT - Reviewed by RUI MANOEL - 02 June 2016
PORTO, PT - Reviewed by TAHA - 02 June 2016
" I will never ever book with auto europe again like I said in my mail you did not answer "
PORTO, PT - Reviewed by JEAN-MARIE - 31 May 2016
LISBON, PT - Reviewed by MARCO - 29 May 2016
" too much time to cancel the caution in the credit card "
PORTO, PT - Reviewed by PATRICK - 14 May 2016
CALDAS DA RAINHA, PT - Reviewed by JOHN - 14 May 2016
LISBON, PT - Reviewed by OMER - 12 May 2016
" I was charged by car rental extra 120 euro for insurance "
" I was charged by car rental extra 120 euro for insurance The company provided all the small letters needed to charge extra "
PORTO, PT - Reviewed by JOSE - 11 May 2016
PORTO, PT - Reviewed by ADELINO - 07 May 2016
FARO, PT - Reviewed by ANDREA - 05 May 2016
" We needed to Keep the car longer. Had a very good experience, everything worked without any Problems. Very friendly People there "
" We needed to Keep the car longer. Had a very good experience, everything worked without any Problems. Very friendly People there "
PORTIMAO, PT - Reviewed by KARL - 04 May 2016
" Excellent service over the telephone which cleared up a query I had and we finalised the booking there and then. This was all very reassuring. "
" This was my first time hiring from them. They were efficient (apart from apparently having some complications over processing American Express) and pick-up and drop-off were quick and smooth. Overall they were as good as any other good hire company. "
LISBON, PT - Reviewed by RODOLFO - 02 May 2016
LISBON, PT - Reviewed by MARCO - 17 April 2016
" The person there could be more friendly. We reserved a car driving with Diesel, but when we arrived they want give us another car. We have to ask two times for our correct reservation. "
TAVIRA, PT - Reviewed by WESLEY - 17 April 2016
" I've always had a great experience with auto Europe "
" Just a quick question. My rental is complete but when I booked the car I asked for full insurance coverage which you kindly provided. I paid about $15 or $16 for the coverage. When I booked I indicated that I would be traveling from Portugal to Spain. When I picked up the car the agent told me that I would need additional coverage to travel to Spain. He charged me another $45. Have I been scammed or it typical to have to pay for additional coverage to take the rental to another country? Also why would the rate have been three times as much as the coverage that you provided? "
PORTO, PT - Reviewed by JOSEPH - 12 March 2016
" Super accueil Super voiture 16KM En général aucun probleme "
" super, que dire de plus.. "
CARNAXIDE, PT - Reviewed by MARIA DO ROSARIO - 08 March 2016
LISBON, PT - Reviewed by COEN - 06 March 2016
" The unchecking was very inefficient and took too long. The worst however is that I returned the car 4 hrs late. That implied a full day extra. All still ok , but they charged 133 for the single day. A straight rip off. "
PORTO, PT - Reviewed by JOSE AMADEU TEIXEIRA - 04 March 2016
BRAGA, PT - Reviewed by JOSÉ - 02 March 2016
" Ok "
" Ok "
PORTO, PT - Reviewed by KRZYSZTOF - 23 February 2016
PORTO, PT - Reviewed by JOSE - 15 February 2016
" It "
BRAGA, PT - Reviewed by NUNO - 14 February 2016
" Awesome service! "
" The car that i selected was never available at the car rental. Nevertheless, they gave me a nice car even though it was not as good as the one i selected. "
MADEIRA, PT - Reviewed by ANDRIY - 10 February 2016
PORTO, PT - Reviewed by HELDER - 09 February 2016
LISBON, PT - Reviewed by ANTONIO - 09 February 2016
" The Staff. Very Kindly and Helpful "
" The Staff. Very Kindly and Helpful "