EUROPCAR UNITED STATES Car Rental Reviews

ATLANTA, US - Reviewed by DANILO - 26 June 2025

" At pick up, I was told by the agent (Xavier St Hilaire) that cars rented in Georgia (US) cannot be driven outside the state unless I pay for an extension. I refused showing the Autoeurope voucher which does not mention that (page 4). He insisted, and only after I repeatedly said no he accepted to mention in the contract a sentence allowing to drive in all states bordering Georgia. He was clearly trying to get some money with false statements. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MIAMI, US - Reviewed by AMIT SHAAN - 28 October 2019

" You people are ripping off customers with your so-called discounts but actually people are fooled by the companies in paying a lot more money and not getting what they want. "

" I rent a car every two months while in Florida. But this was the worst of them all. I was looking for Europcar in the hall which was nowhere to be found. By asking on several counters somehow I come to Advantage. Here I am informed that the car I have reserved (Kia Sorento) is not on their list. They have only two SUV's (a Hyunday Tuscon and a Toyota). So, I was forced to take another smaller car. But the staff was forcing me to upgrade my reservation for a bigger car for which I had to pay an extra of 100 dollars a day. I didn't want another car but the SUV, but that was not possible. So ultimately I was given a Dodge Van, which I thought was horrible for me and for which I paid another 150 dollars extra. I will never ever rent with Auto Europe. I was going to send a complain, but am writing that here for you. Very very disappointed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 5

MIAMI, US - Reviewed by AXEL - 02 September 2019

" See above "

" The car I rented was not avail. They gave us a van,the car was ok,but not good in the rain! "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN FRANCISCO, US - Reviewed by JULIAN - 31 August 2019

" Bad "

" Rude callous staff except for great shuttle drivers "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

LOS ANGELES, US - Reviewed by NINA - 02 August 2019

" Pick up of the car with a duration of 2 hours because of a long queue and only two counters with staff open! The car itself and the drop-off was satisfying, but 2 hours of waiting for the car is not really desirable! "

" Pick up of the car with a duration of 2 hours because of a long queue and only two counters with staff open! The car itself and the drop-off was satisfying, but 2 hours of waiting for the car is not really desirable! "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DENVER, US - Reviewed by WALTER - 05 March 2019

" see above "

" I booked and paid for an SUV in the US, unaware that there are grades of SUVs. To get a slightly larger one to accommodate the party and its gear, the price - it turned out - more than doubled. In other words, it would in hindsight have been cheaper to book two SUVs. The logic behind this pricing policy is beyond me. I have rented Europcar vehicles in the past - the experience had been excellent. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LOS ANGELES, US - Reviewed by OLEH - 16 January 2019

" Counter staff said that * Basic Roadside assistance (only covers mechanical failure) and * Super Breakdown Cover including towing fees, unused day refund due to medical reasons or car damage and damage to additional items are not included. But voucher clearly said that itsIncluded. "

" Counter staff said that * Basic Roadside assistance (only covers mechanical failure) and * Super Breakdown Cover including towing fees, unused day refund due to medical reasons or car damage and damage to additional items are not included. But voucher clearly said that itsIncluded. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MIAMI, US - Reviewed by MARC - 10 January 2019

" We had to wait 45 minutes to get the car (SUV). They wanted us to take a minivan instead, we said no. There was no remote controls available to use with the car. Answer from the rental company: customers are loosing them so we dont provide anymore.... never heard such a story !! Cost for usage of Sun Pass is much more expensive then other car rental company. The car had not been cleaned properly from the previous renter. "

" This is not Europcar... this is Advantage Car Rental... we will not choose this alternative again when we will book via Auto Europe.... "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 3

CHICAGO, US - Reviewed by MLADEN - 03 January 2019

" Everything was very pleasing.. "

" very good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOUSTON, US - Reviewed by PETR - 29 December 2018

" No comments "

" normal service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by JAMES - 10 November 2018

" This was bad, really, really bad. DO NOT USE ADVANTAGE RENT A CAR AT THE PHOENIX AIRPORT ANYMORE. It will continue to damage the reputation of Auto Europe and Europcar. Overall value was good but the hassles of this vendor had me wishing I would have spent more money and had a more reliable rental car experience and vehicle. "

" I am basing this experience with Europcar only on my experience in Phoenix. Auto Europe/Europcar should NOT partner with Advantage at the Phoenix location. The counter staff was the worst rental car experience I have ever had. The counter staff was confused and impossibly slow in getting customers into vehicles (over 1 hour to process 4 rentals in front of me by 3 agents). The staff was trying to up sell local insurances that had already been purchased and included. The car was in the worst condition of any rental car I had ever had. High mileage, ripped off side moldings, dents, scratches, heavily stained interior, maintenance warning lights etc. The return process was something out the 1990s with no automation or confirmation that the car was returned. Staff was unhelpful. When I asked for a return receipt I was told to take a photo of the original contract and told the receipt would be emailed. I have not yet received confirmation of return of the vehicle and am concerned as the condition of the vehicle was so bad at pick up that and I will be held responsible. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEATTLE, US - Reviewed by EDUARDUS - 07 November 2018

" There is not much to say. I'm very satisfy and the car was great. "

" Hello, it was overall very good. Not any problem came up and the staff is very friendly and correct. Maybe one point I think is strange. Why paying for using the GPS? I rent cars in Europe and in the most cars is the GPS in the car and you can use it without paying for it. I had my own GPS with me, so I use that one. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by ALEXANDRU - 05 November 2018

" No issues, everything went as planned. The car was in great condition. "

" No issues, everything went as planned. The car was in great condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by FRANCOIS - 02 November 2018

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHICAGO, US - Reviewed by LENA - 22 October 2018

" Great! "

" Great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOSTON, US - Reviewed by KLAUS - 04 October 2018

" see #3 "

" When picking up the car I had to wait about two hours until I could finally leave the rental station because first no car was available and then the contractual car could not be found so another vehicle was handed over. So the total chaos. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PHOENIX, US - Reviewed by LORRAINE - 14 September 2018

" Details of the unpleasant experience with your counter staff: The counter staff seemed friendly & asked where I was planning to drive. After I replied that I was going to flagstaff & the Grand Canyon, he stated to me that the very small car I was planning to rent will not be able to drive up the mountain (!?!) And that I should rent a larger category car. I replied to him that I have exactly the same car in Europe with which I have driven to the Alps & the Pyrenees mountains with no problem at all. He then claimed that I would be forced to turn off the air conditioning if I kept the Small Car category, to which I replied that this is not a problem for me at all since in Europe my car does not have air conditioning either... He also tried to get me to sign into having the gas tank filled by car rental staff, speaking very quickly about that option and making it sound like it was included in my prepaid fee. I had to ask him several times about the gas tank option to understand that it was an additional fee that I was not willing to pay for, since I can clearly fill up the tank myself before taking the car back. I found this interaction extremely annoying, especially after I arrived in the parking lot to discover that in fact there were 0 cars available in the category that I had reserved and thus I was entitled to an automatic free upgrade, so it became clear to me that he was trying to con me into renting a higher category car, possibly because the category of car I'd reserved was not available. I have rented cars out of airports for many years and this is the first time I have been subject to such devious tactics to try to get me to rent a higher category of car only because the smaller category I had already paid for was not available! Most unprofessional behavior. "

" I did not appreciate the behavior of the counter staff who processed my reservation. He tried untruthful scare tactics to push me into accepting to rent a higher category of car, probably because in fact the smaller (& cheaper!) car category that I'd reserved was not available. Fortunately I knew he was lying about the small car reliability & refused to rent a more expensive category. Details are below. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WASHINGTON DC, US - Reviewed by ROBERT - 02 September 2018

" Good rates with Auto Europe but rental companies relentlessly try to add extras. "

" Europcar at Reagan Airport is not actually at the airport and is also not actually Europcar but Advantage. Had to wait in very hot weather for a shuttle to the offsite location. The first car they gave us was defective (passenger door could not be opened from inside). The second was not defective but both vehicles were not very clean. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LOS ANGELES, US - Reviewed by GLORIA - 17 August 2018

" We returned the car with the tank full, and you charged a 123$ fee. Obiously I'm not going to pay this amount. I'm very diappointed!! "

" I'am very disappointed about the drop off "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

ATLANTA, US - Reviewed by DAMIR - 20 June 2018

" When I came to Atlanta airport, I took a car from Advantage rental company. After I bring back the car they charged me 122 euros extra, I don't know why. "

" When I came to Atlanta airport, I took a car from Advantage rental company. After I bring back the car they charged me 122 euros extra, I don't know why. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by VALENTIN - 07 May 2018

" Please, see my complain at p.3 mostly related to Advantage renting company, but I booked the car through your company, address the complain to you. and expect a response/actions from your side. "

" Dear Eurocar, BUT NOT THIS TIME. First, the Advantage clerk at Orlando did not want to accept my Austrian driving license, because the Austrian licence doesn't have the expiration date. When I asked to change the drop-off point from Orlando to Miami the clerk explained that normally it costs some money, but he agreed with his boss that it will be done free. However, upon returning the car in Miami I saw the charge of $250 for oneway drop and two additional charges (concession fee ? and state tax ?) for a total of $292.82. I think either the Advantage clerk forgot to include the free oneway drop-off or cheated me on this issue, because if I new about the charge of $250 I would find a cheaper way like returning the car in Orlando and renting a new one for a day. The origin of other charges are not clear, because everything was included in the booking. In any case the company has to return this money. Additionally the car was technically incapable. It was a very old car. On the second day it gave the message that "Maintenance Required". I did not have a possibility to change it and had to drive a dangerous car that could stop any moment. I expect the cooperation from your side to satisfy my complain. Regards "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MIAMI, US - Reviewed by PETER - 01 May 2018

" ok "

" Partner of europcar in USA Advantage was not friendly to me in the beginning the had not the proper car availabel i had to wait 30 minutes with a lot of discusses "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LOS ANGELES, US - Reviewed by ANASTASIA - 15 April 2018

" Very efficient and reliable car "

" All were perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS VEGAS, US - Reviewed by SHIMONI - 14 April 2018

" Good site "

" Disappointed in San Francisco but very happy in vegas "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LOS ANGELES, US - Reviewed by ATTILA RAJMUND - 05 July 2017

" Everything worked fine. "

" We had to wait a really long time for the shuttle to arrive at LAX, then the staff seemed overloaded when we took the car. On the other hand the car (a Kia Rio) was really nice and returning it was super-fast. "

SAN FRANCISCO, US - Reviewed by SLAVI - 25 June 2017

ORLANDO, US - Reviewed by MIRIAM - 16 June 2016

" Good. "

" First of all, they offered me a vehicle with only two doors; different from my voucher that mentioned 4 doors. I had to wait for 30 minutes until a car with 4 doors arrive. Besides this the vehicle was not clean inside and outside. Besides this all the rest was O.K. "

SAN FRANCISCO, US - Reviewed by HENDRIKUS - 19 May 2016

" In first instance it went wrong. When i made a phoencall about it, i got a man with an indian accent . He assured met that all was well and that i would recieve the papers within 3 minutes (literaly).. After about 1/2 hour i receievde nothing and i made another phonecall.. I got a german and english speaking woman. She declared the first reservation had taken too long. (on factor was that i sent a dropbox link contaning the necessary papers. That was not accepted. Pleas warn for that on the site. This lady made a new arrangement and helped me perfectly. Calm, cool and collected. Further everyting went smooth . Advabtage is not on the airport itself. I was not warned about that and it took some time to discover that and to get there. "

" the rental was in Burlingame and not direct at the airfield. Ther is a shuttle bus, but i did not know that.. Furthermore the rental was perfect... "