Auto Europe
- North America
- Central America
ENTERPRISE UNITED STATES CUSTOMER REVIEWS
- 8.9
- 8.8
- 9.1
- 9.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ENTERPRISE UNITED STATES Car Rental Reviews
Average Rating for Enterprise :
PHOENIX, US - Reviewed by FRITZ - 04 September 2025
" Easy booking process. Comprehensive rental car contract, pick-up & drop-off information and documentation. Thx a lot! "
" Everything went fully satisfactory. Almost new car, smooth & easy renting process, friendly and responsive staff at car rental pick-up and return airports. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCHORAGE, US - Reviewed by ALEXANDER - 29 July 2025
" Not enough cars available. Desk at Anchorage is understaffed. Very unsatisfying. "
" 2.5 hours waiting at the pick-up is not how I like to begin my vacation with. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KONA, US - Reviewed by BOZIDAR - 22 April 2025
" as usual, satisfied with AE service: good value deal, no hidden cost "
" swift and efficent processing, good conditioned car, fair deal, no hidden cost "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLESTON SC, US - Reviewed by ANDREA - 06 March 2025
" They gave me a very nice car and made everything seem easy "
" Very Good attendance. Very friendly people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOZEMAN, US - Reviewed by GIDON - 15 October 2024
" Almost perfect "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 05 August 2024
" Professional company with a growing reputation. "
" From booking to handing the car back, everything was seamless. Enterprise are a class company and throughout the collection process they were quick to give information, always with a smiling face and very polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JULIANE - 14 November 2022
" All correct, as expected "
" Fastest service I have ever received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARTIN - 26 September 2022
" Overall everything went well, but fortunately we did not have any problems during the trip. "
" Car was not that clean, windshield wipers was old and not good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by DAVID - 30 August 2022
" See 3 above "
" Efficient pick-up and drop-off. Interesting cars although mine was ver high mileage (51k) for a rental. That said, it drove very well... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT WALTON, US - Reviewed by GREGORY - 24 July 2022
" I've used Auto Europe for many years and believe they provide excellent value and a wide choice of rentals. "
" The car we received was not the car reserved. It was not new and had some damage which was not recorded and because the rental started at 11pm some of the damage was missed on inspection. I reported it to the manager and it was then recorded. Return was excellent with very helpful staff. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FLAGSTAFF, US - Reviewed by MITCHELL - 18 November 2020
" Very satisfied with service and value from Auto Europe "
" Car we picked up was very dirty which was concerning especially due to COVID. We found garbage, dirt, dust. Cleaned the interior touch spaces ourselves. Never received a car in this condition before "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SAN FRANCISCO, US - Reviewed by CHRISTOPHER WILLIAM - 13 November 2019
" When I returned my car, the guy who took the car back in said the following. "Ah, you booked through Auto Europe, you're good to go! Have a nice day!" When renting a car in the states, there are so many annoying add-one and fees and Hidden charges... glad that Auto Europe made this process effortless- no bullshit. "
" The first car we got, after about 3 days had a severe defect causing the tires to lose air. Enterprise gave us an exchange with no questions asked, but we still had to drive a fair distance on the tire which was losing air, fortunately we did so in Las Vegas, rather than in the desert. The second car they gave us as a replacement had the exact or similar problem. Tire pressure sensor - must be a Nissan issue. We immediately exchanged that car. At this point we were fairly annoyed, but they upgraded us to a Volvo XC90 from a Mitsubishi Outlander, which is a very nice and safe car. This gave us peace of mind for the remaining duration of our trip and we were happy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by ROLANDS - 28 October 2019
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by KRAISORN - 26 October 2019
" The best car with the best price "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTESVILLE, US - Reviewed by FRANCISCO - 06 October 2019
" Good car, good people, no extra charges. Highly recommended "
" Good car, good people, no extra charges. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALEKSANDR - 30 September 2019
" Good deals you can select from. "
" very smooth experience. No major delays, no problems with cards. Quick and awesome. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROCHESTER MN, US - Reviewed by AWNI - 27 September 2019
" The car was good "
" Counter staff most of the time did not answer the telephone calls. I decided to drop off the car in other state. So I called them to ask about how much I have to pay for one time drop off fee in another location in another state. He said 189$. When I went to the airport I was told I have to pay more than 400$ but I I made new contract only 300$. When I decided to pay the one way drop fee I went again to the airport. Luckily I found another person who told me the one way drop fee is only 119$ only. I hope you make it clear for your staff how much the one way drop fee "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by ADLAI - 13 September 2019
" Because of a little damage I needed to contact the IAH Branch via mail and it was helpfull. Quick response and found assistente at the drop off "
" Rental company you can trust. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by FREDERIK - 12 September 2019
" - "
" - all battery chargers broken in first car, had to bring it back before our holidays, ver annoying - car had not been washed and cleaned thoroughly by picking up, lack of clean and fresh feeling - found sausage slices between seats - we easily got a new car when we brought the fist car with broken chargers back - good Dodge Caravan car - quick service and efficient staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by FRANK - 09 September 2019
" see 3 "
" besides the fact that our reserved vehicle type was not available (for which we were compensated with a very nice upgrade) the whole experience was flawless "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by RUUD - 15 May 2019
" Good service en good car "
" Good car, clean en comfortable "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by AWNI - 20 April 2019
" I am not happy this time "
" I have zero deductible. They took only one dollar in the contract. Outside when I took the vehicle there was 250$. He said deposit which is unusual. Then I noticed that 300$ was taken from my credit card. I tried many times for many days to phone enterprise but it was impossible. No one answer me. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by BJORN - 15 April 2019
" No hassle, no hidden charges. Descent pricing. "
" No hassle, no hidden charges. Descent pricing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LINAS - 13 February 2019
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by BRANKO - 26 November 2018
" Higly recommender Enterprise "
" Professional and very kindly stuff, got even offer for an another car (converrible) for same price!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by MICHAEL - 10 October 2018
" n/a "
" Very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SEPP DIETER - 06 September 2018
" Very pleased with the experience: booking efficiency, rental rates! "
" Very friendly and cortuous staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by AMANDA JOSEPHINE - 25 July 2018
" Great experience! "
" Great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RUNGRUENG - 12 June 2018
" Good service "
" Very happy, no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10