DRIVE ON PORTUGAL Car Rental Reviews

PORTO, PT - Reviewed by ROBERT - 18 September 2025

" No issues from beginning to end. Always excellent. "

" Excellent as always. Never have a problem at Lisbon or Porto. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CHRISTOPHER - 29 August 2025

" Straightforward pickup, straightforward drop off. It was a recent model car. "

" Straightforward pickup, straightforward drop off. It was a recent model car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOZEF - 22 August 2025

" easy to find appropriate vehicle, good value for money "

" fast pickup and drop-off, helpful staff - assisted in connecting the mobile phone to Android Car, so I had not to use external navigation "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by PIOTR - 28 July 2025

" Excellent service "

" It was the second time renting a car from DriveON on Sao Miguel. Already knew the drill, went smoothly. The car was much better then the first one but had to inflate one of tires myself at gas station, because it was almost flat. At pick-up I informed the staff that indicator shows low tire pressure but they only reset the indicator ;) On the next morning low pressure was visible and had to inflate it on gas station which worked good for the rest of rental period. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PONTA DELGADA, PT - Reviewed by PIOTR - 28 July 2025

" No nonsense website, quick process, good choice. Easy to manage. "

" Quick pick-up at the airport. Procedure at the office lengthy but acceptable. All electronic regarding rental agreement with vehicle existing damage pictures for reference. Positive attitude of staff. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by PLEUN - 18 July 2025

" Relaxed and with good service, clear information and help. "

" Always friendly, helpful and quick service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by TIBERIU DORIN - 14 July 2025

" I am very satisfied with the interaction with the company employees, communication was easy "

" very good service, promptness, and the rental car was very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by REBECCA - 05 July 2025

" I "

" I "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANDRE - 23 June 2025

" Everything great, except the cleanliness of the car ! "

" As always just great and efficient ! For the first time the car was not verry, first think Inhad to do, was cleaning the windows "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LISBON, PT - Reviewed by RHYS - 14 June 2025

" Fantastic customer service. Excellent vehicle. "

" Great experience. Upon picking up my rental car the computer system was down. But that didn't affect the quality of service at all. In fact it showed that your employees were able to handle that situation gracefully and I was in and out quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GUYLAINE - 21 April 2025

" Another nice rental from Europcar. A bit of a change from the last one where we had a horrible experience with klasswagen. "

" Awesome team that looked happy and friendly. No hidden bullshit like in other car rental companies. Experience at pick up was really smooth, where staff were very competent and explained everything in detail. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANDRE - 15 April 2025

" Just great ! "

" My favorite car rental at Faro Airport! Especially the whole staff is very friendly and efficient! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JORGE DOS ANJOS - 09 March 2025

" Tres bien "

" Très bien "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PETRA - 17 December 2024

" Great value and service! "

" Everything was so easy and it was a great bargain "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANNA - 07 October 2024

" The trunk shelf was slihghtliy damaged (one hook missing). I wanted do leave it in the DriveOn office but They refused me so I had to carry it with me, remove it, store it in the hotel room, remember to bring it back, install, and all ocet again in the next hotel. Very annoying. Beside that all went smooth, great car, good price. "

" The trunk shelf was slihghtliy damaged (one hook missing). I wanted do leave it in the DriveOn office but They refused me so I had to carry it with me, remove it, store it in the hotel room, remember to bring it back, install, and all ocet again in the next hotel. Very annoying. Beside that all went smooth, great car, good price. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by LAURA - 14 September 2024

" Excelente pero el precio alto "

" Excelente "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by AGNETA ELISABETH - 22 April 2024

" I was given a brand new car the one I wanted but with a totally empty tank. "

" Drive on holidays have changed their policy from full tank-full tank to same-same. I was given a car that was just about empty. The petrol meter did not move. I was told to fill upp at the nearest petrol station. A very odd policy.! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LISBON, PT - Reviewed by BENNO - 22 April 2024

" All good-very satisfied "

" Nothing bad to say "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RICHARD - 27 January 2024

" No issues "

" All good and no problem "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PORTO, PT - Reviewed by BRUNO - 03 January 2024

" I'm surely getting the best value but the experience feels like the same as in the 2000's. "

" Amazing value and efficient staff, the car was in fantastic shape. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STEFAN - 01 January 2024

" Drive on didn't accept insurance I paid through your web site so I had to paid additional 308 eur. "

" Drive on didn't accept insurance I paid through your web site so I had to paid additional 308 eur. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ROBERT - 31 December 2023

" Have used AutoEurope for years and will continue to do so. Always excellent service. "

" Excellent service. Car good - c.14,000km. but no problems. Staff excellent. As always they try to onsell extra insurance but not pushy when declined. No financial surprises. Very close to airport - 3-4 minutes transit. Quick and regular transit bus. Great price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by VINCENT - 24 October 2023

" our experience with the pick up and drop off were very smooth and efficient. No need to worry if you're considering renting from this company "

" Very easy and efficient. No issues at all with pick up and drop off. Extremely courteous staff at the Porto airport return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by THOMAS - 09 August 2023

" The car itself had lots of small dings that I had to point out to the tech at checkout. "

" The staff was very kind and honest. Did not push products that I did not want. Checking out the vehicle was excellent, and I was treated very well. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LISBON, PT - Reviewed by MARK - 09 July 2023

" seems good overall "

" Car was great and on the whole everything was fine but when we returned the car Drive On didnt have any internet service so we had to wait a while before it got fixed as they had no other way of printing our receipt and when I asked if they could just email it later on they said that doesnt always go through...it all worked out but good thing we left plenty of time before our flights as it was almost a half hour delay "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHANNA - 19 June 2023

" We want to rent the car for 2 weeks more, we called and mailed it was not possible to do this. unfortunately we must come to the office and we had to drive 400 km extra., and €18,45 for toll box. Strange! "

" We were sattified, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHANNA - 04 June 2023

" We were not amused that we couldn't rent it for longer without coming to lisboa, therefor we had to drive 400 km. "

" It is perfect "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LISBON, PT - Reviewed by JAMES - 14 May 2023

" It was odd that I requested a car shown on your website with a rental company I knew, and then was told the car wasn't available and instead I was asked to use a company I had never heard of. This caused some anxiety but it turned out fine. "

" My only comment was that the location was hard to find on GPS. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIO JOÃO - 06 May 2023

" If we dont have GPS is difficult to find the office in Prior Velho....lots identificación for other companies but ON HOLLIDAYS we didnt see. "

" People are kind "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LISBON, PT - Reviewed by FERNANDO - 25 April 2023

" I havent had any experiences as I was mislead to an information about insurance. "

" At the counter after a 10-hour flight I was told that I had to pay a 500€ insurance which was "strongly advised", otherwise I would have to pay over 2000€ in case of any damage to the car, like scratches. Well, of course I wouldn't pay about 1200 for a 30 day rental. So I had to pick up an uber to my destination and provide myself a solution somewhere else. Which BTW was a 230€ rental at discover cars. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by NIELS - 17 April 2023

" Transparent with the costs "

" We booked a car with auto Europe. When we arrived at the car rental(which was drive on) they charged us with an additional 200 euro extra because we only had an full insurance with auto Europe, not with Drive On. If we would like to have a full insurance with drive on, we had to pay 200 euro extra. Drive on is not transparent. I would not recommend this car rental "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOSÉ - 10 April 2023

" . Staff is friendly but as usual they'll try to sell something extra. We had a car class upgrade but the new car was a bit run down, although it didn't look old. Everything else went smooth, very efficient pickup from and to the airport. "

" . Staff is friendly but as usual they'll try to sell something extra. We had a car class upgrade but the new car was a bit run down, although it didn't look old. Everything else went smooth, very efficient pickup from and to the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PORTO, PT - Reviewed by MARIA DE FATIMA - 15 January 2023

" I believe the value for money was acceptable, even though the car was a bit rundown. I also did not understand their policy towards insurance, if you don't do it, you pay an exorbitant amount, if there is an accident. The risk and benefit are not balanced. "

" Uncomplicated, staff very friendly "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PORTO, PT - Reviewed by BRUNO - 03 January 2023

" Good price finder but I'm finding hard and hard to justify using an intermediate service. "

" Fast pick-up and even faster drop-off. Car in good enough condition for a great price. Had to wait a bit to be picked up but the trips are then super fast. The telephone support doesn't always work as expected. But regarding the car experience? Recommended! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LISBON, PT - Reviewed by ALONZO - 14 November 2022

" See above. "

" Did not think E1500 deposit was necessary and was very inconvenient. Check in process to obtain rental could have been more efficient. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAULO JORGE - 18 October 2022

" Great service "

" Good service an support "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by KIRSTEN - 21 September 2022

" I am using Auto Europe regularly and it was the first time, I had a bad experience at the moment of arriving to the airport. "

" Totally chaotic reception (or better said no reception!) at the airport of Porto. It took us 25 minutes to find the person in charge running around as a chicken in the airport. Than it took another hour to get to the hangar where the cars were parked. Once we had the car, everything went smooth. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by CARLOS - 21 September 2022

" tempo de espera para levantar o carro superior a 2 horas "

" O tempo de espera para levantar o carro era superior a 2 horas "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by KEVIN - 18 September 2022

" Great source for auto rentals. "

" Drive on Holiday provides great service. The agent Mohomed was the best. We would suggest more automation for pickup to hurry up the check in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PHILIP - 21 July 2022

" Overall good deal, the only problem is that the company is not located at the airport. "

" We almost had to wait 2 hours to pick-up the car "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PORTO, PT - Reviewed by BOJAN - 08 July 2022

" Highly recommend "

" Very proffessional and friendly team "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MATIAS - 02 June 2022

" First we arrive to the airport in Lisbon, all good waiting for the van that will transfer to the rental office and the van has only two seat-bells working very low quality kinder chairs. Luckily we had brought with us ours so my kids had the chance to drive "safely" to the office. In the office we wait one hour and a half to being attended. At this point my entirely family was extremely tired after the flight and the whole situation was becoming annoying. The car was in good condition and the renting process went well. Only it was being said the fuel politic was full tank and it was only one quarter tank full.. We have to fill it right after leaving the office and also had to return calculating to don't put so much fuel inside when it was not the need. The day before I called them to be sure the time I was returning the car was ok and I was informed I would had to pay 30 EUR extra for returning it before 8AM. I was never informed about that and it was a bad surprise to me! The worst thing was at the end. The van that bring us to the airport had not seat-bell working!!! we have to bring our kids on our legs. I have had one of the worst experience with a rental company. Super Expensive, unprofessional and very low quality. Only the car were in good condition. The rest minus 10!! "

" First we arrive to the airport in Lisbon, all good waiting for the van that will transfer to the rental office and the van has only two seat-bells working very low quality kinder chairs. Luckily we had brought with us ours so my kids had the chance to drive "safely" to the office. In the office we wait one hour and a half to being attended. At this point my entirely family was extremely tired after the flight and the whole situation was becoming annoying. The car was in good condition and the renting process went well. Only it was being said the fuel politic was full tank and it was only one quarter tank full.. We have to fill it right after leaving the office and also had to return calculating to don't put so much fuel inside when it was not the need. The day before I called them to be sure the time I was returning the car was ok and I was informed I would had to pay 30 EUR extra for returning it before 8AM. I was never informed about that and it was a bad surprise to me! The worst thing was at the end. The van that bring us to the airport had not seat-bell working!!! we have to bring our kids on our legs. I have had one of the worst experience with a rental company. Super Expensive, unprofessional and very low quality. Only the car were in good condition. The rest minus 10!! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 7

LISBON, PT - Reviewed by RONALD - 27 May 2022

" Normally I would have given Auto Europe a 10, but I have to admit that my confidence dropped somehow, knowing that Auto Europe holds on to partners like the one we chose. That's a little disapointing if you count with credability and confidence. "

" There was nobody at the airport to pick us up and I got only a voicemail on the phone. Fortunately there was a nice lady from another car rental who had the contact details of ours, so she called someone who finally picked us up. Arriving at the car rental place we received a car that was all dirty, I mean very dirty! And the tank was not full, although it was supposed to be full according to the voucher. Anyway, the car was ok, we had a great time in Portugal and I have to admit that drop-off was very efficient. But nevertheless I would never rent a car at this place anymore. I rather pay a little bit more. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LISBON, PT - Reviewed by EIMANTAS - 15 May 2022

" Could be cheaper insurance "

" The car had lot of scratches. Multimedia system, gps and parktronic failed to work and staff could not fix it / replace the car. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

LISBON, PT - Reviewed by JANNO - 10 May 2022

" Easy to compare and rent a car. Good extra service. "

" We received a great car and the drop-off was quick and easy. However, on arrival and at pick-up there were some problems. First, even though we called several times to adjust our time of arrival because of a delayed flight, the shuttle that was supposed to pick us up wasn't at the airport and we had a hard time contacting Drive On. Luckily for us there was a woman of an other rental company who helped us. After hours, Drive On was understaffed and it took a very long time to get our car, even though there were only three customers. On top of that we were charged an extra €30,- for picking the car up after hours, despite calling to give notice of our delay and the long time it took to get our car. With two young tired children this was quite a challenge after a long flight. It felt strange to pay extra for a bad service. However, the car itself was great and exceeded our expectations. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by GEORGI - 09 May 2022

" They are not very customer oriented in general. "

" Our plane landed on time, but the border control system did not work and we had to wait about 30 minutes. We tried to contact their office by phone several times - no one answered. They use a small shuttle bus with a capacity of 5 people, given that The influx of tourists is large and there is a lot of waiting. Despite the officially announced working hours until 20:00, they continue to serve customers, but they took an additional 30 euros for the delay, given that we are not to blame. credit card only about 35 euros for toll fees, given that I bought from them a transponder for Via Verde for 12 euros and they told me that I would not pay anything else. Acceptance and transmission were OK, but I'm afraid after a while not withdraw money from the credit card for some reason they invented ... "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LISBON, PT - Reviewed by PATRYK - 13 April 2022

" Nothing else "

" I chose this because the price was the best. The car was almost new. The only downside was that there was a crowd at the pick up so it took 1,5h to get the car "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MATTI - 23 March 2022

" Auto Europe is not the cheapest broker available. "

" Drive on does not provide cars with full/full fuel policy. I got car with 6/8 full and was asked to return the car same way. Very difficult to do that. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARIA - 07 March 2022

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DIEDERIK - 03 January 2022

" see the above "

" Hi It took quite a while before I got my car. Several costs where not included nor mentioned on the website. When I got the car, it was full scratches etc. The man who handed me the car was very helping and caring. When he noticed the car gave a warning about due service (after more then 30 minutes of noting other damage), this was a pity. He wanted to give me a new car (even oil level was too low) but the manager told him he had to give the car as it was. Finally, after more than one hour since saying hello, we could leave with a car that gave 4 warnings... Luckily, nothing happened. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANNE - 18 December 2021

" Everything goes smooth both with Auto Europe and Drive on Holiday. All are very reliable. I will use your services again in a few weeks if rates are still in my budget. "

" I appreciate your company since a few years. Very clear in description and conditions , very good service, very reliable. Easy phone contact when necessary. Besides Drive on Holiday knows how to recognize and serve "frequent clients" in giving sometimes upgrading. Prices are reasonable (except during high season ) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MIKAEL - 28 November 2021

" It worked, we got to where we were going..... "

" What is being used for cleaning the car inside? It makes the carpets slippery and it sticks to the shoes so when getting out of the car the you slip on the pavement as well. Also on the surfaces inside and on the steering wheel something is used for cleaning that are unpleasant to get on you hands, it feels greesy. Cleaning of the windscreen is poor and the wrong chemical is used, as it is a film is applied on the inside and makes it dirty. Car worked however we got two warnings after about 20 - 25 min drive, to much oil in the motor and pressure in the tires. The car we got was worn and had a lot of damages. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

LISBON, PT - Reviewed by ANDREAS - 27 October 2021

" Quick and easy process "

" The shuttle pick-up was ok. There was an extremely long line of customers at the rental station. The pick-up time from arriving at the station to leaving it was 2:05 hours! Only two staff were serving the customers - unaceptable! The car was cleaned but the windshield was not cleaned from the inside. Especially when the sun was shining the visibility was impaired. A safety item! "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by STEPHEN - 19 October 2021

" Overall quite good "

" Staff very good but Car was poorly maintained "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PORTO, PT - Reviewed by TONI - 13 October 2021

" Check above. "

" Car was washed but it looked like it wasn't. Reservoar had gas less than half. The car was slightly damaged on every possible side and position. Drop of was cca 5km from airport and it was panic to catch the flight. Since we came in early hours ww were charged additionaly 30 Eur. Oh and one more thing, all the time something was blinking during our drive. Electronic system of this car (Bmw) is baaaaaad. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 4

PORTO, PT - Reviewed by THEO - 06 October 2021

" Very satisfied with AutoEurope's services in general. Consumer services is in easy reach by phone at attended by friendly staff. "

" Professional, fast, friendly. A very In positive experience compared As a with previous experiences with other car rental companies. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANDREAS - 05 October 2021

" Quick and easy booking. "

" Everything positive exept the cleanlyness of the car. Especially the inside and the windows inside were not properly cleaned. Limited visibility when driving against the sun - restricted safety. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by FILIPPE - 22 August 2021

" All ran well "

" All ran well "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by CLAUDE - 17 July 2021

" The staff was very competent and efficient. "

" After 10 days of renting we had an alert for service to de done on the car. On top of that we had a second alert for low tyres pressure which continue even after having checked and inflated all the tyres on a highway petrol station. Therefore we were obliged to return to the Lisbon airport office and changed car. The other car seemed to be in better conditions but after 3 days we noticed a strange noise while we were braking and we concluded that the braking pads were not at the appropriate level. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LISBON, PT - Reviewed by JOOST - 07 July 2021

" Terrible! Maybe some things are mentioned in the contract but as Auto Europe is a big company, trust was not to read the whole contract. A deposit of 1100 is exceeding most credit cards limits. To pay it off by 200 euro feels like a scam! Not happy at all with this! The tol issue was maybe an empoyee's fault but was adding up to the experience! It would be fair to have a restitution of the 200 euro's! "

" Worst car rental company ever experienced. Feels like a scam and it was a very bad beginning of the holiday; had to pay 200 euro extra as the deposit is 1100. Was not able to pay with bookers card as of maximum of 1000, not giving the opportunity to do by a friend or via debit card. Paid an amount for tol and everything supposed to be included. By bringing back another 97 euro had to be paid. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 7

FARO, PT - Reviewed by JAYNE - 07 July 2021

" I couldn't travel due to the coronavirus restrictions. It was not possible to get money back or any type of refund. I travel to Faro monthly as I have an apartment there and I have used your services many times before. It seems very unfair that I am being penalized for something that I have no influence on. "

" n/a as I couldn't travel due to Corona restrictions. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LISBON, PT - Reviewed by STEFANIE - 18 June 2021

" It is cheaper to book through a broker but when something doesnt go smoothly, nobody feels responsible to help, then it's broker vs. rental car company vs. client. That's the only downside. It happened to me once with autoeurope too. That is something to consider when renting cars through a broker. "

" The first car I received hat something wrong with it. I called and it was arranged for me to go back the next day and exchange the car. When I arrived, everybody there was informed and thanked me for letting them know that something might be wrong with the car. The exchange was quick, the petrol I had put into the old car was credited to my new car and the old car was taken to inspection straight away. Perfect way to handle a situation like that. Makes me always want to book with them! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by MAREK - 20 May 2021

" See above "

" When I was booking the rental I paid extra cost which should have covered both extra insurance and toll for highway, when I came to the car, the lady made me to pay the insurance again and when I was dropping off the car I had to pay for toll.. very bad... "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

LISBON, PT - Reviewed by KRISTIN - 12 May 2021

" N/A "

" Babyseat was terrible! Was expecting it to be in a much better condition, specially for that price! Ended up not taking one - and buying for half the price! "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by NUNO - 07 April 2021

" What I expected and needed. "

" Fast and eficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by ANTONIO - 05 April 2021

" . "

" The car broke, and drive on during working hours dind't had the phones on, we contacted autoeurope but you couldn't reach them too, so we weren't able to contact with drive on. Luckily the car start again and we coluld drive till their office to change the car. They didn't have insurance papers or vest in the car as mandatory by law. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PORTO, PT - Reviewed by CUSTODIO - 10 January 2021

" Nice and very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STEPHEN - 16 December 2020

" Another great experience "

" This experience was the best so far, as there were no queues to get the car. Every scratch and bump was noted and there was no problem on return of the car. There was no attempt to sell additional insurance either. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by EWAN - 31 October 2020

" N/A "

" n/a "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by RADU - 22 September 2020

" - "

" You discover,because it is specified only after you pay, that if you are not rich in this pandemic time,and have 1100 euro deposit on the credit card you have to pay an extra tax,,and at the end with super full insurance,you pay more than double "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MIGUELANGEL - 05 September 2020

" Top "

" Ótima atenção e experiência "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MARK - 01 September 2020

" Very easy compare different options and competitive prices "

" The process was efficient "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by LATIF - 09 August 2020

" When I asked why I had to pay additional the company said they have nothing to do with other company. So it was either pay or die "

" No one told me ever that I have to drive with a bus somewhere to pick up the car In email there was written i would get picked up by sign never happened so I was waiting 1 1/2 Next point I got charged 54€ extra for something insurance I actually thought I paid already. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ERIC - 05 August 2020

" Prices always interesting! "

" Almost perfect for the third time. only negative point have been the cleaning liquid for whippers that has been empty (and liquid bought not refundable) and property of front end inside "windows". "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by JAMES - 22 March 2020

" d "

" d "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by FRANCISCO - 08 January 2020

" This was a very poor experience. I should have rented directly from Avis or Sixt directly rather than use Auto Europe. "

" I booked and paid for an Audi Q2 and I got a Nissan Qashqai.Auto Europe, you need to get your act together to Ensure that your partners actually have that car. They told me that they don't even have any Q2 at all. I feel cheated. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PORTO, PT - Reviewed by PEDRO - 01 January 2020

" Really enjoyed this rental. It is not the first time. Car was almost new 13000 kms and well equipped. Maybe I was lucky this time! The only things: some squeaking noise while turning and no water to clean windshields ( not a hassle at all: lots of pump fuel stations around) With Autoeurope, rules always clear to me! "

" Really enjoyed this rental. It is not the first time. Car was almost new 13000 kms and well equipped. Maybe I was lucky this time! The only things: some squeaking noise while turning and no water to clean windshields ( not a hassle at all: lots of pump fuel stations around). Great check-out with two very nice employees who waited for me since I previously informed I would be delayed and of course accepted to pay some extra fee. Thank you for the ride back to the airport! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by PEDRO - 14 October 2019

" good "

" good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by MINDAUGAS - 07 October 2019

" - "

" - "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

FARO, PT - Reviewed by WENDY - 21 September 2019

" I was charged over double charged. Very unhappy at this point in time. "

" I was double charged and lied to by drive on holidays. I have sent auto Europe a letter but have heard nothing g back. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MICHAł - 05 September 2019

" ale aranged without problem "

" First car with broken tyre and lot od scratched. ( movie available ) After mens words car changed for almost new. not needed stress "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PETER - 03 September 2019

" The rental went smooth and I felt confident. "

" Friendly staff, they inform if you need options or assurances, but they don't push you to buy extras. They are very correct for the pickup and return of the rental car, they don't try to add extra costs by hiding existing scratches. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by CARLOS - 29 August 2019

" Awesome "

" Everything GREAT! Just the car smell a little bit of cigar.. but It was not a big deal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by INA - 23 August 2019

" it is ok "

" There is a big line at the airport, late for my reservation, no enough places in the shuttle, additional charges without any damage or tank issues two weeks after returning the car! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 7

LISBON, PT - Reviewed by PETAR - 20 August 2019

" n "

" I am not satisfied with the service. The airport man twice told me that I was not for his company Drive on Holiday. After 3 hours and 2 conversations with the operator who promised to call the airport employee but didn't do it, we just queued up and the employee, only then he noticed that we were from his company, we went on a shuttle to Drive on Holiday . The car they gave me was hit and scratched everywhere. There was no radio antenna. It was not washed properly. The whole was with insects. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LISBON, PT - Reviewed by NICHOLAS - 23 July 2019

" Overall I would book again. "

" Very long queues (1 hour) to pick up vehicle. Car was new and in good condition. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PORTO, PT - Reviewed by KALENDAREV - 22 July 2019

" the mediation of auto-europe was not necessary, not the value was understood. I paid extra insurance for cancellation just to find out it was not really in tact, and that no extra insurance was added to the car at all. "

" the staff is very pleasent and quick to provide any service (take off, drop off etc), and also very clear with the various options of insurance and more. we took the max insurance to not pay anything and it assisted us to be quiet. the car was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by VERONIKA - 10 July 2019

" Drive on holidays is good choice. "

" Everything was quickly done "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MOHAMMAD - 30 June 2019

" I had a great service and respect with drive on. Great service "

" Great experience and great staff. Very friendly and polite. I love the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by CARLOS - 28 June 2019

" Great price and service! "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SAULIUS - 28 June 2019

" everything was OK "

" everything was OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BERNT - 11 June 2019

" Difficult to get answere from your office when calling. Retun of car... Perfekt service, also transfer to airport was on time, but would prefer to be diven to the deparur area instead of P4. This to svoid a long walk with loggage at the airport area. "

" No representative to meget me at the airport as agreed upon. Spent a lot of time to find transfer driver at P4. Then another 20 mintes to wait untill the driver found it convinient to drive to pick up the renta ar. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by MATTI - 22 March 2019

" No problems, quick pickup and return, friendly staff. "

" Drive on holidays does not have full/full option with fuel like offered. Got the car with a quarter tank full of fuel and was adviced to return it with same amount. Hard to do so, must always buy more fuel than you use. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JEFFERSON - 15 February 2019

" Seats were white by sweat from last client, car delivered with broken door "

" Not the best "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 3

PORTO, PT - Reviewed by FERNANDO - 10 February 2019

" Ok! "

" Tevreden Klant ! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by PETER - 31 December 2018

" My default rental search site stays the same "

" I kept the same car for a new week and the changeover was smooth. A good reason to stick WITH DOH. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ANTHOYNY - 18 December 2018

" dont have time "

" dont have time "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by NUNO - 03 December 2018

" No extra comments "

" No extra comments "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FARO, PT - Reviewed by PETER - 20 November 2018

" Counter staff at pickup standard, at return excellent. "

" Got a diesel which was great and rolled over checkout into a further 10 day rental. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by MÁTÉ - 15 November 2018

" . "

" Information regarding motorway fee was misleading "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by WILLIAM - 09 October 2018

" None "

" 2 hours to pick up my car that broke down on the freeway.Lost half a day of my vacation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LISBON, PT - Reviewed by RICHARD - 04 October 2018

" You get what you pay for. Good price but Drive On rep at pickup was high pressure insurance sales lady - wouldn't take no for an answer - which got us off to a bad start. Return experience was frustrating because of unclear instructions resulting in excessively long drop-off. Car exterior was disreputable because of scrapes. "

" The drop-off instructions said we should return the car at the Porto Airport Office. Drive On has no such office. Instead we had to roam the terminal looking for the lone Drive On rep. We finally found him standing by another vender's kiosk. All of that occurred after touring the outside car return place for most of the rental car companies. It took an hour to do the return. The car had numerous scrapes on all sides but otherwise was fine. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 3

LISBON, PT - Reviewed by CHARLES - 23 September 2018

" Excellent in every way except when we returned the car we explained that we have a parking ticket that we didn't know how to deal with and they told us to go on the website of the parking ticket issuer but it was all in Portuguese and we still can't resolve how to pay the ticket. A friend of ours had a ticket on their trip and their rental car company took care of it for them. If drive on holidays had done that I would give them a perfect score. But I am still afraid this ticket is going to be a problem and I wanted to resolve it in good faith but I don't know how. "

" Excellent in every way except when we returned the car we explained that we have a parking ticket that we didn't know how to deal with and they told us to go on the website of the parking ticket issuer but it was all in Portuguese and we still can't resolve how to pay the ticket. A friend of ours had a ticket on their trip and their rental car company took care of it for them. If drive on holidays had done that I would give them a perfect score. But I am still afraid this ticket is going to be a problem and I wanted to resolve it in good faith but I don't know how. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by HAILLEY - 09 September 2018

" Auto Europe should vet their vendors better. "

" Terrible email services NOT lacking full information. Unclear notice on "meeting point" at airport to find the Drive On staff and TERRIBLE phone customer service proves utterly unhelpful. Prepaid and was made to pay again at counter and strong-armed to purchase expensive insurance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by JAMES - 08 August 2018

" I have used Auto Europe many times and always had good experiences "

" Initially I was provided a Fiat Punto where there was not a panel on the car that did not have a scratch or dent. I took it as I reckoned as long as the car ran ok, it would be fine. Unfortunately that was not the case and I had to take it back after 3 days. They were very good and provided a replacement without much argument "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PORTO, PT - Reviewed by KATJA - 25 July 2018

" I had a bad experience with drive on, because for someone renting a car for the first time in a foreign country where you don't know which are the best roads to take it would be very helpful if the people from Drive On would explain things properly and not have you wonder what would be best. They could told use what they recommend and why and not just say what they've been told to say. "

" They wanted us to take another full insurence even though we took one with auto Europe. No could explain what kind of insurence did we pay when renting over the internet. Did explain proper how the motorway paying system works and why do we need it or when can we drive without it. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 4

LISBON, PT - Reviewed by RAJEEV - 25 June 2018

" I always book through Europe Car and take the Zero Damage Insurance. This time I was very disappointed and shocked that even I though I chose the option at the time of booking, it turned out that I did not have it. I called Auto Europe 5 times but each time I kept holding for 10-15 mins but still no agent came on line. "

" When I was booking the vehicle online on auto europe I chose the Zero damage Insurance, where neither my card is blocked nor do I lose any money incase of any damage or loss of vehicle. Instead I was given basic insurance and my card was blocked for Euro 2850 . This was very inconvenient for us. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

LISBON, PT - Reviewed by PETERIS - 15 June 2018

" Using your services for more than 10 years, will keep doing so. "

" Everything was ok, but the feeling is that it could be done faster and with more efficiency. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by JAN - 10 May 2018

" Totally professional as always "

" No problems, quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARY - 11 April 2018

" Very easy to deal with "

" Very customer oriented "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by SÉRGIO - 02 August 2017

FARO, PT - Reviewed by TARA - 01 August 2017

LISBON, PT - Reviewed by ENDRE - 31 July 2017

" Got a different car despite website stated a specific type (without the "or similar" designation). It was unclear that I'm not renting from Auto Europe but a different company which led to a little bit of confusion at pickup. "

" Overall cost was higher. They ask for a deposit for a highway toll transponder, which can't be avoided, so why it's not displayed as part of the rental fee? They took a 1100 EUR safety deposit instead of the 500. They'll also try to persuade you to take their own insurance which is around 150 for a week. "

LISBON, PT - Reviewed by NIKOLAJ - 31 July 2017

" Shuttle service was shit, took 1hour to get on a bus. Took another hour to get a baby seat, that wasn't clean... "

FARO, PT - Reviewed by HOANG - 29 July 2017

" The clerk at the desk put a lot of pressure on me to buy the extra insurance. Once I said no, he lost all interest to provide me with good service: no explanation whatsoever on the basic functions of the car, no directions on how to go to the motorway. All his demeanour seemed to say:"get the hell away from our agency!" "

LISBON, PT - Reviewed by TONI - 24 July 2017

LISBON, PT - Reviewed by MIHUT-TEODOR - 15 July 2017

" It doesn't look like a multinational company (maybe it isn't, I didn't check), and the offices and cars are not in the airport as expected, but overall the services were as expected "

FARO, PT - Reviewed by DANIELE - 14 July 2017

" Drive On si è dimostrata corretta. L'auto corrispondeva alle aspettative e non ha avuto problemi. Il loro ufficio è vicino all'aeroporto, ci si arriva con uno shuttle. "

LISBON, PT - Reviewed by ION DANIEL - 10 July 2017

LISBON, PT - Reviewed by TOMA? - 10 July 2017

PORTO, PT - Reviewed by DENYS - 06 July 2017

" - "

" quick, efficient employees; fast pick up and drop off procedures; nice cars "

LISBON, PT - Reviewed by LOUIS - 06 July 2017

FARO, PT - Reviewed by FILIPE - 01 July 2017

FARO, PT - Reviewed by LINDA - 03 June 2017

PORTO, PT - Reviewed by MAKSIM - 29 May 2017

" Everything went well, only negative point was the car seat for our baby. It was very old, without instructions and on pretty bad shape. We didn't feel secure. "

LISBON, PT - Reviewed by DAVID - 04 May 2017

" Easy site to use, seemed pretty straightforward. No surprises. "

" Great car (Seat Leon). Absolutely outstanding customer service. The agent that assisted me was named Alexander, and he explained things clearly as far as the agreement, insurance options, electronic toll collector and the car itself. He put the navigation system into English for me, explained that Diesel is sold as Gasoleo and gave me some direction advice. He was also there at check-in. Super positive upbeat customer service oriented guy. The other staff inside were also very friendly and upbeat. I would recommend Drive On to my friends "

FARO, PT - Reviewed by JAAKKO - 30 April 2017

LISBON, PT - Reviewed by PLAMEN - 21 April 2017

FARO, PT - Reviewed by DAVID - 16 April 2017

FARO, PT - Reviewed by CHRISTIE - 28 March 2017

FARO, PT - Reviewed by ROBIN - 10 March 2017

" Very helpful and good value. "

" Great value, no nonsense company with fine cars, relaxed atmosphere and efficient service. "

FARO, PT - Reviewed by KINNES - 03 March 2017

" I have rented through Auto Europe several times and I recommend them "

" Very cooperative "

PORTO, PT - Reviewed by YONATHAN - 07 February 2017

" I rented a car for a month and paid for the excess refund package. During my vacation the car door was dented, while parking, with no other vehicles involved. Three and a half months after i made my claim for a refund i got refused because i don't have a 'police report' along with my documents. A police report is obviously unnecessary with these kinds of incidents and is only being used as an excuse to not refund my money even though i took the "excess refund package" THIS IS NOT GOOD SERVICE. "

" If you have ANY damage to your car when you return it, even if it is small, they will probably charge you the full amount of your deposit. I personally paid over 1000 EUR for a small dent on one of the doors. Not a fun way to end a vacation. "

LISBON, PT - Reviewed by ROLANDO - 02 February 2017

LISBON, PT - Reviewed by CORNELIU - 29 December 2016

LISBON, PT - Reviewed by KEITH - 12 December 2016

" I have rented cars with DRIVE ON on several occasions. Polite, honest, and relatively efficient staff. External cleaning OK but inside windows ALWAYS need to be cleaned to avoid fogging up that is a general complaint for all car rental firms.! "

LISBON, PT - Reviewed by OLEKSANDR - 18 November 2016

" The car that I've got was not cleaned and washed, the front glass was somehow dirty from inside. Navi was absent (memory card with maps) and they told me it's not available for this car at all, even for extra payment. They blocked unexpected high amount on my credit card (1800 EUR). Drive On office is not in the airport, so be ready to spend some time for going there/from. "

PORTO, PT - Reviewed by VALERIJS - 11 October 2016

" Easy to book. "

" Easy and fast car rental. Insurance fee too high. "

LISBON, PT - Reviewed by CEZAR LUCIAN - 02 October 2016

" lady from the desk very professional, customer oriented. Unfortunately, the GPS provided was not updated, we had problems near Coimbra, 40 EUR not worth it. Very disappointed. "

LISBON, PT - Reviewed by MARIJANA - 23 September 2016

LISBON, PT - Reviewed by PETER - 19 September 2016

LISBON, PT - Reviewed by RAFAEL - 17 September 2016

" Smooth pickup and fast retrieval without any problems. Of course they tried to sell additional insurance, but were not to annoying about it. Also the shuttle bus from and to the Airport in Lisbon worked out quite good. Would recommend anytime. "

LISBON, PT - Reviewed by CIPRIAN NICOLAE - 15 September 2016

" excelent "

FARO, PT - Reviewed by FERNANDO - 14 September 2016

" El seguro muy caro y nos hicieron coger un aparato para las autopistas ke no hacía falta "

" El seguro muy caro y nos hicieron coger un aparato para las autopistas ke no hacía falta "

LISBON, PT - Reviewed by FRANCIS - 11 September 2016

LISBON, PT - Reviewed by MICHAEL - 10 September 2016

" I didn't get the car I was originally booked for,but I know the the model is not guaranteed. Also, the passenger side door controls were gon, the car was missing 2hub caps, and lots of rattling. "

" Good price, cheap cars "

PORTO, PT - Reviewed by MICHAL - 02 September 2016

" Horrible! No airport pick up and transfer back, lots of extra payments, last one after our returning - for any tools?!? Never more "

PORTO, PT - Reviewed by MIRCO - 01 September 2016

LISBON, PT - Reviewed by FRANCIS - 01 September 2016

" Lorsque je téléphone pour faire appliquer un nouveau tarif plus bas sur la location faite , le prix proposé est toujours supérieur à celui affiché sur Internet. Ce n'est pas normal car le tarif pour le client doit être celui qui est affiché. Merci pour votre réponse sur cette anomalie. Francis Koch "

" Parfait "

LISBON, PT - Reviewed by FRANCA - 28 August 2016

" Molto facile la prenotazione tramite il sito e molto cordiali ed efficienti gli operatori del call center. "

" Ottimo servizio e auto perfetta. "

LISBON, PT - Reviewed by MATRIL - 25 August 2016

PORTO, PT - Reviewed by MARCO - 23 August 2016

" Very kind when we contacted them. "

" No problem at all. "

PORTO, PT - Reviewed by MARIO - 22 August 2016

" nice car but price too expensive "

LISBON, PT - Reviewed by THOMAS - 21 August 2016

" Personal very friendly and helpful "

PORTO, PT - Reviewed by NICOLE - 14 August 2016

" location du véhicule avec des pneux lisses réservoir vide aucune négociation pour améliorer cela obliger de partir avec le véhicule dans l'état danger "

LISBON, PT - Reviewed by YUTA - 08 August 2016

" It was good price offer but I paid additionally 100 EUR for the full-covered insurance etc at the rental company counter. Auto Europe should inform me everything about possible additional cost clearly in advance. "

" The fuel tank was almost half (just half? roughly half? I didn't know). I returned the car with more than half tank. I presented some gasoline. I hate. "

LISBON, PT - Reviewed by STEFAN - 08 August 2016

" Different Pick Up as booked. Different Car as booked. A/C not working ... "

" +: Fast shuttle from/to airport -: A/C in car not working -: additionial package for scratchets (which costs extra money) is mandatory "

FARO, PT - Reviewed by GABRIELE HEIDI - 08 August 2016

" Very good and reliable partner. "

LISBON, PT - Reviewed by MANAL - 06 August 2016

LISBON, PT - Reviewed by SONIA - 04 August 2016

" Ho trovato piena assistenza durante le fasi di prenotazione. "

" All'atto del ritiro della vettura ne hanno consegnata una diversa, con diversi danneggiamenti alla carrozzeria, che comunque sono stati regolarmente segnati nel modulo di consegna. Alla contestazione, sull'usura delle gomme, il responsabile riferiva che per la legge Portoghese, i pneumatici erano nuovi, invitando a ritirare l'auto ed andar via. Mentre il personale addetto alla consegna e ritiro dell'auto, nonostante le incomprensioni linguistiche sono stati molto professionali, "

LISBON, PT - Reviewed by ZORAN - 29 July 2016

" I'm always satisfied with the services. "

" As every rental car company they try to charge you as much as possible. "

LISBON, PT - Reviewed by FRANCIS - 09 July 2016

LISBON, PT - Reviewed by VITOR - 08 July 2016

PORTO, PT - Reviewed by ANNICK - 03 July 2016

FARO, PT - Reviewed by SERGEI - 01 July 2016

" quick and good service "

LISBON, PT - Reviewed by ZOLTAN - 01 July 2016

LISBON, PT - Reviewed by FRANCIS - 30 June 2016

LISBON, PT - Reviewed by HANNEKE - 27 June 2016

" Nice people on the phone , they really helpt me out of my questions about the insurence issiu 😊 "

" Great team , Fantastic car ! This time everything was going smooth , no pussing of buying extra insurence ....Thanx! "

PORTO, PT - Reviewed by NATASHA - 22 June 2016

" Took me more than 2h to be able to drive out, the attedent gave me some information and after when i dropoff the car was a totally wrong information endes up with a discussion and with a stupid atendent! I really dont recomend "

FARO, PT - Reviewed by JAMES - 20 June 2016

" It was very easy and in expensive to rent the car. The staff was very pleasant and helpful. "

" We rented a car in Faro and the price was very good and all the staff at Drive On were very nice and helpful. There was a man at the airport telling us where to go and everything went smoothly. We had ordered a Fiat 500, but they had over booked so they gave us a free upgrade to a larger car, which was fine. "

LISBON, PT - Reviewed by FRANCIS - 12 June 2016

LISBON, PT - Reviewed by KHALED - 31 May 2016

" Booking was easy and quick, but your agents treats customers in a very bad way "

" Hello Team I would like to file a complaint regarding the below booking yesterday when I droppoff my car by 7 PM at Drive on,they had charged me a full day for 43 Euro for returning the car 1 & half hour later from the collection time I had collected my car by the 27th of May by 5.30 pm, and by then I have asked the same agent what time I should I drop off the car,She said anytime as you had already collected it late She was angry because I did not accept to have a full coverage and pay an extra 100 Euro at the collection time,although I have the basic coverage & it was enough for me Also, I have refused to be charged for that extra day & warned her that I will report this as fraud to my banker , despite she already did he behaviour is not accepted at all & I'll report this to my banker as Fraud if you did not refund this 43 Euro deduction I'll be looking forward for your feedback Thanks khaled "

FARO, PT - Reviewed by DANIEL - 30 May 2016

LISBON, PT - Reviewed by JEAN LUC - 28 May 2016

" Pas d'information sur le lieu pour récupérer le vehicule Chez drive on, qui en fait s'appelait drive Holidays "

LISBON, PT - Reviewed by LUC - 24 May 2016

" I think the insurance description on the voucher should be clearer and identical to the language used before ordering. "

LISBON, PT - Reviewed by MARIA - 19 May 2016

FARO, PT - Reviewed by NORBERT - 17 May 2016

PORTO, PT - Reviewed by ANDRE - 10 May 2016

LISBON, PT - Reviewed by ALAIN - 09 May 2016

" Easy to place an order on website "

" After a technical probleme (it may appear) which ruined our W.E.,I had to go back to their platform to change car. In top of that problem I had to meet very unpleasant staff All this was explained directly to Drive On "

PORTO, PT - Reviewed by UTE - 07 May 2016

" .long waiting time in a stressful athmosphere by getting the car . Too less staff. Our first offered car was not fully tanked and the red oil lamp was was warning (red). The answer of our complaints about tjese poins were: this does no matter. . We should ignore he lamp and tank also only 75 %.. .At least we get annother car. The situation by giving back the car was better. "

LISBON, PT - Reviewed by NELSON - 28 April 2016

" The procedure concerning booking went wrong. "

" Dirty car, no full-full but half full-half full petrol. "

LISBON, PT - Reviewed by ANTONIO - 26 April 2016

PORTO, PT - Reviewed by LUIS MANUEL - 20 April 2016

LISBON, PT - Reviewed by NUNO MANUEL - 20 April 2016

PORTO, PT - Reviewed by JEAN - 14 April 2016

LISBON, PT - Reviewed by HUGO CLAUDIO - 12 April 2016

LISBON, PT - Reviewed by FRANCIS - 25 March 2016

LISBON, PT - Reviewed by ROBERT - 17 March 2016

" We had huge problems both picking up and returning the car (particularly the latter) because both locations (Lisbon and Porto) were very hard to find and we were not given adequate information on how to find them. So the process of picking up and returning the car took far too long and proved very inconvenient. Also, we prefer our rental cars not be labeled as rentals, to deter theft from the car. Drive-On Holidays put a large sticker on the rear window of the car -- not a good idea. "

LISBON, PT - Reviewed by UğUR - 16 March 2016

" I have rented the car as a Refundable Excess with Super Cover. Just for that I paid more money to you. When I go to the rental company, they told me that there are no agreement like that with YOU and DRIVE ON HOLIDAY in which has to COVER Wheels, Glass, Roof and Undercarriage Damage Coverage. I have paid 129 euro extra just for insurance at Lisbon, which has to cover by you!. Nice thing, I learned that you are in Germany and I am living in Germany and also on the way. You have 2 options; 1) Fix your SHAME, AND DONT TELL LİE! 2) WE WILL SEE IN COURT AND YOU WILL TELL YOUR LIE TO THE STAATSANWALT! "

" I have rented the car as a Refundable Excess with Super Cover. Just for that I paid more money to you. When I go to the rental company, they told me that there are no agreement like that with YOU and DRIVE ON HOLIDAY in which has to COVER Wheels, Glass, Roof and Undercarriage Damage Coverage. I have paid 129 euro extra just for insurance at Lisbon, which has to cover by you!. Nice thing, I learned that you are in Germany and I am living in Germany and also on the way. You have 2 options; 1) Fix your SHAME, AND DONT TELL LİE! 2) WE WILL SEE IN COURT AND YOU WILL TELL YOUR LIE TO THE STAATSANWALT! "

FARO, PT - Reviewed by ARKADIUSZ - 16 March 2016

" REZERWACJA Z POSREDNICTWEM KONTAKTU TELEFONICZNEGO. POCZATKI POD MIEDZYNARODOWYM NR TELEFONU NIENAJLEPSZE ALE JUZ Z PANIA W POLSCE,OK. "

" NA PLUS: -CENA I WYSOKI STANDARD AUT NAWET W NAJNIŻSZYCH "KLASACH" NA MINUS: -DOSC DLUGI CZAS OCZEKIWANIA W KOLEJCE NA ZALATWIENIE FORMALNOSCI W BIURZE PRZY POBIERANIU AUTA (2 PRACOWNIKOW), LECZ CENA WYGRYWA, CHOC MAJA KRUCZKI (AUTOSTRADA ITP) -ZNACZĄCYM MINUSEM JEST JEDNAK FAKT, IZ AUTEM ( RENAULT CLIO 1.5 DIESEL 2015 ROK) ZROBILIŚMY 599 KM I WLALIŚMY W NIEGO 47,7 LITRÓW OLEJU NAPĘDOWEGO, A KOMPUTER POKAZYWAŁ ŚREDNIE SPALANIE NA POZIOMIE 4,6 L/100 KM!!! A PO OSTATNIM DO TANKOWANIU NA FULLA 6 LITRÓW ANI WSKAZÓWKA Z 3/4 ZBIORNIKA NIE POSZŁA "DO GÓRY" ,ANI NIE ZMIENIŁA SIĘ ILOŚĆ KM MOŻLIWYCH DO PRZEJECHANIA, GDZIE NORMALNIE POWINNO TO BYĆ OKOŁO 1050KM A KOMPUTER POKAZYWAŁ 760KM???!!! RZECZ BARDZO DZIWNA?!?!?!?CZYŻBY KTOŚ COŚ MAJSTROWAŁ????? "

LISBON, PT - Reviewed by DIMITRIOS - 11 March 2016

LISBON, PT - Reviewed by DANIEL - 11 March 2016

LISBON, PT - Reviewed by FRANCIS - 08 March 2016

" Les prix pour la période d'avril à fin juin 2016 sont beaucoup plus chers que des concurrents avec des prestations identiques ( en particulier Interrent). J'ai déjà loué 55 jours cette année et je souhaitais louer encore 87 jours à compter de avril. Pouvez-vous voir avec Drive On? "

LISBON, PT - Reviewed by MIGUEL - 04 March 2016

" Super satisfeito "

" Super satisfeito "

LISBON, PT - Reviewed by MIGUEL - 03 March 2016

" Just great as usual "

" Very good people... "

LISBON, PT - Reviewed by ROGERIO - 01 March 2016

" Sastified, bit the Drive On isn't so good that I'de like be, because of facting "

LISBON, PT - Reviewed by HELENA - 22 February 2016

PORTO, PT - Reviewed by ALEXANDRE - 18 February 2016

" il est nécessaire de vous joindre par téléphone pour être sur de ce que l'on va payer une fois sur place. pour moi cela s'est bien passe cette fois, ce qui n’était pas le cas la dernière fois! et j'ai encore vu des gens se plaindre du prix final de la location car il faut toujours souscrire des assurances supplémentaires. ce n'est toujours pas assez clair a mon gout!!! "

" mieux que la derniere fois avec gold car!!! ca s'ameliore "

PORTO, PT - Reviewed by ANTONIO JOAQUM - 15 February 2016

LISBON, PT - Reviewed by FRANCIS - 04 February 2016