Auto Europe
- North America
- Central America
DOLLAR PORTUGAL CUSTOMER REVIEWS
- 6
- 6.3
- 7.6
- 7.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
DOLLAR PORTUGAL Car Rental Reviews
Average Rating for Dollar :
LISBON, PT - Reviewed by MICHAEL - 04 June 2025
" Advertising through Auto Europe was misleading. I selected an offer to add an additional driver for free but in fact the dates I had selected were excluded from the offer. "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIOBHAN - 08 April 2025
" No problems at all "
" Very efficient and helpful staff both at checkin and return. Very good car. Good value. Will use Dollar again at Faro airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAN - 17 October 2024
" See above.. "
" Quite unhappy with Dollar/Hertz at Faro. I have paid for my rental to Autoeurope 11 monghs in advance and I purchased the zero-excess option from you as well. Nevertheless, Heetz still blocked € 2,271 & € 454 at the car pickup time. The car was returned on 12th October, yet the money is still blocked on mh credit card account today 17th October. I have the final bill from Hertz, sk there is no reason for the blockage. I will never rent with them again. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CHRISTOPHER - 12 May 2024
" Altogether good. "
" Very good. Supplied with a Hertz car as Dollar is basically Hertz. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 16 January 2023
" On top of the good experience with Dollar, Autoeuropa provided me with an insurance program, which I have not used, but gave me tranquility during all my stay with the rented car "
" Very good experience. The car was new, clean and available at the scheduled time. Dollar team is very educated and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARINA - 15 January 2023
" Good car but we aware of the extra charges they apply in the end! "
" The car was great! But when we rented it there was mentioned a free second driver (on the site of Auto Europe). It turned out that we made the rental too late for this. Fine, but then the asked if we wanted a second driver and pay for it which we declined. It was not mentioned on the contract! But in the end they still charged us for it (54,00 euro). I can send the contract and the final charge we paid. Can you let me know what you think of this and if we can get back the extra charge? "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by BARNABAS - 23 June 2022
" I´ve been using AutoEurope for a long time, always satisfied. Also Customer Service is very helpful when needed. "
" It was Hertz, actually. Dollar & Hertz & Thrifty at the same counter and the car was Hertz, so was the contract, etc. So I am going to rate Hertz. I was very satisfied with the approach of the staff - helpful, smiling. The car was clean and new, I could review the existing scratches on a screen before I signed the contract. And we got an upgrade - always good :) My only dissatisfaction is with Customer Service - they only work on working days between 8 and 18 (I think). What if something happens at night or during the weekend??? I tried to call during the weekend, no success. I wrote an email, got a reply on Tuesday with apologies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DEJAN - 12 June 2022
" Autoeurope was great as always. The bad comment goes only for Hertz/Dollar. "
" The most miserable service from any rent a car agency I've ever experienced. In total, we waited 3 hours to get our car, with hundreds of other people. Organization at Lisbon airport is ZERO. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by JOÃO - 12 January 2022
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ESA - 18 July 2021
" This is the first bad experience with Autoeurope and Dollar. Usually all goes well. "
" They offered an upgrade for unlimited mileage in the counter. I took it, but got charged mileage after all, lolst more than 600 euros. Have submitted a complaint, hoping to get a reply. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by PEDRO - 19 April 2021
" Perfect "
" I got a fiat panda instead of a opel adam. while they are in the same category, the panda is much outdated in technology and equipment. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
MADEIRA, PT - Reviewed by ALASTAIR - 01 January 2021
" I didn't like the fact that mileage was limited. "
" Sales counter agent tried hard to get me to add lots of extras. As a result, queue was long and overall process slow. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAN - 22 September 2020
" Efficient. No problems. Received the pre-existing damage pictures via email as a record. However the tank was not 100% AT THE PICK UP TIME. "
" Efficient. No problems. Received the pre-existing damage pictures via email as a record. However the FUEL tank was not 100% AT THE PICK UP TIME. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by HANS - 23 July 2020
" see above "
" I would class the Dacia rental car as dangerous on the road. Worst car I have ever driven. Looks ok from a distance but it ends there. Accelerating through a corner and the car just goes straight. Reputable company but when cutting corners and delivering crap cars like this it will end bad. Someone will die. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LISBON, PT - Reviewed by SIMONE - 07 July 2020
" Renting a defective car is not directly autoeurope's fault but having listed a company that doesn't answer the phone is also not good. "
" The car power steering was defective, I wanted to switch the car but dollar doesn't answer the phone and because of Covid 19 I didn't want to go to the office without having talked to anyone first. Bad experience, bad cars. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by CARLOS - 20 June 2020
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by LUKA - 23 March 2020
" Auto Europe were extremely unhelpful also "
" I wanted to delay my car as My flight was cancelled due to corona but was refused. Horrible service "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by RITA - 15 March 2020
" when i've made the reserve, i didn't note - and, in my opinion, it wasn't duly clarified - that the reserve had a limited km availability. for months i've been using autoeurope and ths neves happened. the reservation had only 120km and to increase this it would be necessary to pay more 140,00. "
" oo "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PÁLL - 21 October 2019
" Is it a bizarre method of car hire to ask for more insurance because I paid you extra insurance? This does not agree. Don't they know I paid you for this extra security. I did not suffer any damage, but I still find this crazy. "
" Good car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CLAUDIO RENATO - 30 August 2019
" Auto Europe should ask agency the right amount to block in credit card !! "
" It was supposed to be 300 euros caution block in credit card. Finally they asked me 1500euros. I lost 1 hour at counter to resolve situation and had to call my bank. Very bad Service!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LISBON, PT - Reviewed by MIROSLAV - 16 August 2019
" Bad "
" Bad "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by KATHERINE - 30 March 2019
" I was upsold to the point of obsurdity! Even the woman who took the car upon return was aghast. The online booking I made disappeared and was never credited back to me. Highly dissatisfied! "
" Dollar should discontinue c connections with Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GERARD - 01 February 2019
" All went smoothly. Both pick up and drop off "
" First class service and excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JAN - 16 January 2019
" Well worth it as allways. "
" Dollar (Hertz) introduced a picture gallery to record all the pre-existing damage on a car, which is very helpful and . The renter will get those pics via email 'straight off the bat'. You can also ask to get a new item added. My tank was only 7/8 full and I had that noted on the car record at the pickup time. Sadly the official record still says 8/8 when the actual was less.. Still not perfect but a very good innovation. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by JOAO - 21 November 2018
" NO REFUND "
" LIMITE MILLAGE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by ROBERTO - 18 November 2018
" I have been using Auto Europe for the last 10 months with no problem except when I rented with Interrent and its new owner. "
" Very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OLEKSII - 09 October 2018
" In generally I'm ok with service provided Auto Europe. I booked already several times and never had a problems. "
" Problems with drop off. Service man delay to come to his duty. It's takes longer that I expected. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
LISBON, PT - Reviewed by BENITO - 15 September 2018
" Tricks to charge extra dollars are really bad. I won't risk using Auto Europe again. "
" Tons of overcharging. The car was prepaid EUR 130 and after delivering I was charged extra EUR 529. I demand a refund. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ARUNAS - 28 August 2018
" Very long queque at pick up desk Lisbon airport. It took longer than 2 hours just in waiting time to get to the desk. It is ridiculous waisting your holiday time like that, expecialy with all family waiting together. "
" Car was underpowered "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CAMILLE - 23 July 2018
" Such A Bad Experience Never Again... especially in comparison with the car we are currently renting from Hertz France where all has been going very smoothly.... "
" A very bad experience. We were forced to pay some extras at the counter by the staff.... And checking afterwards these extras were not mandatory.... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by KESTUTIS - 26 June 2018
" Strongly reccomend. "
" Ihave nice experience with car rent. Helpfull staf. New car, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ELISABETH - 13 May 2018
" cheep "
" nice and uncomlicated and very quick and no try to have an extra injurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by SARANTIS - 25 May 2017
LISBON, PT - Reviewed by CASPAR - 31 July 2016
" To celibrate our 50st wedding aniversary we rented for one week a house in Portugal where we could stay with our whole family. I also rented 3 cars through Auto Europe: Lenoir Caspar 10751323 169,92 Lenoir Roel 10751340 169,92 and Lenoir René 10751354 244,27. To make sure there would be no extra charges I took extra insurance on June 4: 27,98 , 27,98 and 31,51 I was in the opinion that I hired the cars with HERTZ. How did I end up with DOLLAR?? See my comment below. "
" At the arrival on July 9 the 'Rented car hall' was crawded and hectic. At the HERTZ desk we were forced to put on hold on the credit cards 1.537,50 for damage waiver plus 103,,32 for possible extra KMs above 420. One credit card had a max. of 1.000,-- so he was charged an additional 124,85 ( no return?) All of us were charged for a full tank of fuel. I myself drove only 162 KMs, Lenoir Roel 189 KMs. No return yet? Lenoir Roel was also charged for Glass and Tyres at 34,44? At last we rented a Children car chair and we had to pay 73,20 (for this amount we would be able to buy a new one!) So in all a very dissapointing experience not only for us but also for the employees behind the desk! Like to hear your comment. Caspar Lenoir "
LISBON, PT - Reviewed by DAVID - 19 June 2016
" Nice website, easy to navigate. "
" Very quick and efficient at collection and return. As long as you understand the daily mileage limit no problem. "
LISBON, PT - Reviewed by CHRISTIAN - 12 May 2016
" Peu d'attente au telephone et explications claires "
" Efficacité et bonne organisation tant lors de la prise en charge que de la restitution. Voiture propre et récente. "
FUNCHAL, PT - Reviewed by MARC - 09 May 2016
" i made a reservation 9985829-1 for this same week confirmed 21/12/2015... with unlimited km + diesel i just made a change to have a bigger car because friends were coming with us...so i just change to have a bigger car... when i arrived at HERTZ desk for DOLLAR... my new voucher was without diesel and with just 32km buy day... just the way from airport to my hotel!!!! so i had to pay 130 more than expected!! for unlimited km i did not have those desagreement with all other vouchers up to now "
LISBON, PT - Reviewed by ALFREDO - 08 May 2016
LISBON, PT - Reviewed by DAVID - 22 April 2016
" Did not check out car on return on 12 apr, however unexplained charges taken on 19th of 133 & on 20th of 73. Need to be given details!! "
LISBON, PT - Reviewed by ROBERT - 10 March 2016
" The booking is easy and worked well. "
" The service was fast and pleasant "