Auto Europe
- North America
- Central America
ALAMO UNITED STATES CUSTOMER REVIEWS
- 9
- 8.8
- 9.2
- 9.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO UNITED STATES Car Rental Reviews
Average Rating for Alamo :
CHICAGO, US - Reviewed by FRANCOIS - 21 September 2025
" Perfect "
" Easy, quite new vehicle, easy pick up and drop off (the guy at drop off in O'Hare was particularly smart) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by KAROLY - 11 September 2025
" The best car rental company. "
" Very good, the car is new, staff is excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JOHN - 31 July 2025
" Excelent service. "
" Excelent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MITJA - 08 July 2025
" Prefect.... "
" Prefect... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERTO - 01 July 2025
" The rental was inexpensive, and picking up and dropping off the car was quick. "
" The rental was inexpensive, and picking up and dropping off the car was quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DETROIT, US - Reviewed by PAVEL - 21 May 2025
" I mistakenly rented a car in Dollar Rental Company and asked AutoEurope to refund my money on order #22348273. So far, no money has been credited to my account. "
" Great service of Alamo. I like this company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by OLIN - 24 April 2025
" I always try to get Alamo rentals, whenever possible, even if it means paying a bit more for the rental. "
" I've tried the others and I always end up in long lines after a long flight. Alamo is super efficient, lowest wait times, and a great selection of vehicles (you can pick your own at LAX). PLUS, very important, Alamo is fully transparent regarding liability insurance, etc, and what's included and the policy limit is stated. I have run into serious "unexpected fee" issues with some of the other rental outfits. Return is always quick and hassle free and a breeze. Friendly staff at the drop off. Never had an additional fee for anything from Alamo. Love Alamo and am willing to pay a bit more on the rental if I can go through them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by FRITZ - 18 April 2025
" Fast & efficient rental car reservation process @ Autoeurope. No issues whatsoever. Will certainly continue to recommend your rental car broker platform to my overall social network. "
" Fast & efficient service (during pick-up, but also drop-off process), extremely friendly, supporting & helpful staff all over Alamo, clean & very well maintainted car. After all a very positive customer experience! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by SERGIO LUIS - 03 March 2025
" * "
" * "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDREJ - 20 February 2025
" There was no AWD category available on Auto Europe, had to pay a hefty upgrade price. "
" Huge extra charge for AWD, car had worn out tires with very little thread left, worn our front wipers and water (which froze) instead of windscreen washer fluid. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LOS ANGELES, US - Reviewed by JEAN CLAUDE - 13 February 2025
" Alamo handled the problems swiftly "
" Had to change the car (Toyota RAV4) due to noisy drivetrain. Then a second time (Hyundai Tucson) due to expired tag. Finally I got a third car (Nissan Rogue) that was ok. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FORT LAUDERDALE, US - Reviewed by JOHN - 12 February 2025
" Excellent service. "
" Service provided by the personnel was super. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SACRAMENTO, US - Reviewed by DARUSH - 21 January 2025
" With Autoeurpe as long as there is no problems is ok. In the case of problems you are on your own "
" Check-in a nightmare. The agent tried hard to find a reason not honoring my reservation. I end up not only provide my residency information, passport but my return ticket too. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by DARUSH - 18 January 2025
" Autoeurope is my first choice over couple of decades "
" You have to present many documents including driving license, passport, Home address,return ticket etc, very unpleasant "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MIAMI, US - Reviewed by DIMITRIOS - 03 January 2025
" Easy process, no secret / additional charges "
" Everything was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DACE - 02 January 2025
" Shuttle to the airport straight after we returned a car "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by PATRICIA - 16 December 2024
" Good service .They are trustworthy. I keep renting cars with them . "
" I am a repeat customer. So far I have always been pleased with Alamo. Good car, good quality. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by AMIR - 09 December 2024
" Many choices and options to choose from "
" Car was good and matched our trip plans "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LAURA - 03 December 2024
" friendly and efficient "
" friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by LAURA - 03 December 2024
" friendly and efficient "
" friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FORT LAUDERDALE, US - Reviewed by INDREK - 13 November 2024
" I LOVED IT "
" EASY AND FAST "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JOACIM - 07 November 2024
" worked as expected "
" Better than most "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by JACQUES - 06 November 2024
" reliable and inexpensive "
" fast service, great car , inexpensive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RAPID CITY, US - Reviewed by PATRICIA - 06 November 2024
" Very satisfied "
" It is more expensive than other companies. But the service is great and it was a brand new car . So I am very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JACQUES - 29 October 2024
" very good "
" friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SERGEI - 09 October 2024
" When I took the car was dark I couldn"t see how dirty it was.Dirty seats,glass,mirrors,dashboard,trunk.When I cleaned the car I found a plastic fork,coins,a piece of bread.In the trunk of the car under the rug dry grass.All this means that in the car not cleaned.I cleaned the salon and the trunk,wiped the glass.Sorry my english. Thank You, "
" When I took the car was dark I couldn"t see how dirty it was.Dirty seats,glass,mirrors,dashboard,trunk.When I cleaned the car I found a plastic fork,coins,a piece of bread.In the trunk of the car under the rug dry grass.All this means that in the car not cleaned.I cleaned the salon and the trunk,wiped the glass.Sorry my english. Thank You, "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
HOUSTON, US - Reviewed by STANISLAV - 21 September 2024
" Auto Europe is perfect as always. Best prices and booking service in the world. Many years client of yours. "
" Everything was perfect until the car broke down five minutes from the airport drop-off, literally at the pump when I was about to top up the tank. However, Alamo immediately sent an Uber for us, which dropped us off at the airport, and I believe the vehicle was picked up by their service team 30 minutes later. All went well, but Alamo's phone support and the service team were giving conflicting instructions about the keys, which could have escalated the situation. I chose to listen to the service team and left the keys in the car, but Alamo phone support said that the car would be under my responsibility if anything happened while the keys were left inside. However, I was heading to the airport and had no time to wait approximately 30 minutes or more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
RAPID CITY, US - Reviewed by MICHELE - 17 September 2024
" The renting through auto Europe is extremely efficient. The rental company always have all the details in their system when you arrive to pick up the car "
" I got a brand new car and the staff was efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SHAUN - 04 September 2024
" Great efficiency of Autoeurope "
" Always a good experience with Alamo thru Autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GREGOR - 01 September 2024
" Simple and efficient "
" Great car for affordable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHARLOTTE, US - Reviewed by JACOBUS - 14 August 2024
" Will use again "
" Highly efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANATOLII - 06 August 2024
" Alamo is a great company. Nice cars, convenient service "
" Alamo is a great company. Nice cars, convenient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREAS - 06 August 2024
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by ERIC - 04 August 2024
" Just perfect !!! "
" Just perfect. On time ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MIHAI - 18 July 2024
" Excellent! "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ASHEVILLE, US - Reviewed by MICHAEL - 03 July 2024
" First time I had driven in the USA and would certainly recommend using Auto Europe and Alamo in the future. "
" Car initially given not fitted with sat nav as requested and paid for. This was quickly resolved and we were given an upgraded vehicle with sat nav and we were on our way. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by URMAS - 21 May 2024
" Super! "
" Fast and decent! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by DEJAN - 09 May 2024
" Everything was great. Perfect vehicles "
" Almost always rent with Alamo in US. One of the best companies in business "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by FRANCESCO - 06 May 2024
" Very beautiful experience. "
" Very fast, Very Gentle in SFO. In other rental cars company there were a huge queue tò get the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DOMINIC - 26 April 2024
" Good choices "
" Skip the counter didn't work but staff was friendly, we could choose our car, clean childseat "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by KAROLY - 12 April 2024
" Quick pick up great cars, and quick return cars "
" Everything was great that is why wie always use Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by HANNEKE - 27 March 2024
" Car was held for us after informing a flight change last minute. Great that the car was held available for us. "
" Great ride! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANDREW - 22 February 2024
" . "
" Very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CHRISTINE - 15 February 2024
" All as is should be. "
" General remark: due to road work around LAX, it was unclear and confusing how exactly to drive to return the rental car. No info on this was provided by Alamo (which would have been a great help). Thanks to our GPS we were able to find an alternate route to get to the Alamo premises. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by ZAN-MISEL - 01 February 2024
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by LASZLO - 06 January 2024
" Everything was smoth and easy. I really appreciated that you have not charged on way fee between Ft Lauderdale and Miami. "
" Alamo was great - as always:-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by BOSTJAN - 28 November 2023
" very satisfied. "
" very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by FRITZ - 27 November 2023
" Customer experience with autoeurope (again) very satisfactory (fast, convenient and efficient reservation process, no issues at all) :-). Will come back! "
" - Pick-up experience with counter staff was very good (friendly, supportive & efficient). - Drop-off experience however to be improved (e.g. no receipt via email received, unfriendly statt at counter nor supportive nor willing to produce receipt, instead sent me back to drop-of location in order to produce document). - Condition of car not at expected level (only high mileage cars available, condition in- and outside visually 'worn'). - 'Skip the counter - accelerated check-in' process unfortunately not working! Had to go to check-in counter and run through ordinary check-in process "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by RIMVYDAS - 16 November 2023
" Ok. "
" Ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JON - 13 November 2023
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by PAULUS - 01 November 2023
" X "
" X "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
JACKSON MS, US - Reviewed by DAN - 25 October 2023
" A fost o experienta placuta sa inchiriem autoturism in SUA prin Auto Europe. Desi am avut o mica neincredere la inceput, cand am facut rezervarea, dupa ce am ajuns in Jackson, la compania Alamo de unde am ridicat autoturismul, toate indoielile s-au risipit. Am primit o masina chiar mai mare si toate conditiile contractate au fost respectate. Multumim frumos "
" Angajatul compania Alamo ,de unde am ridicat autoturismul, a fost foarte amabil si dragut. Lucrurile au decur foarte normal si relaxant si la ridicarea autoturismului si la predarea lui. Toate conditiile contractate au fost respectate. Nota 10 din partea mea. Multumim frumos "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by SIMON HAMANN - 17 October 2023
" Overall a good experience "
" Understaffed at counter and in garage at pickup (waiting for assistance) - but those people working there were very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by JARI - 05 October 2023
" Best pricing and a multitude of choices on agencys. "
" Fast in / out check, nice and friendly staff. Had 3 color choices of my booked Dodge Challenger, picked the red one! Have used Alamo at LAX several times, never had any issues! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DAYTON, US - Reviewed by TON - 12 September 2023
" Great "
" Very helpful in a difficult situation with not enough of the correct cars. Also flexible "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JEROME - 04 September 2023
" All you could expect for great service "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by FRANZ - 03 August 2023
" all was fine, nothing to add more "
" all was fine, nothing to add more "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WOLFRAM - 07 July 2023
" No Problems at all "
" Everything was like promisst "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PHILADELPHIA, US - Reviewed by GEORGES - 18 June 2023
" Rien à dire "
" Personnel assez désagréable à aéroport. Première voiture avais une bulle sur un pneu. Changement de voiture dans une station Enterprise, voiture un peu vieille, mais correcte. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by MITJA - 02 May 2023
" Worth it "
" Top... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by WILLIAM - 17 April 2023
" :) "
" Hi, This is the 2nd car we have hired with you within the last 9 months, both Ford Expiditions. 3rd car overall in the last few years in USA. We have found the company and the car great on both occasions. Once in Denver and recently in San Fran. Sami I think it was who I returned the car to in SFO was very kind. We have 2 visually impaired kids and he gave us loads of time to get all the technology and stuff out of the car. Also a mention to Tevin in customer care SFO, I left a disability badge in the cvar and he searched to find the car downstairs and returned the disc to us. We have had trouble free driving on all ocassions. Thanks :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by IGOR - 14 April 2023
" Auto Europe has again proved as a reliable car rental platform. "
" The rental went very smoothly and flawlessly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DANIEL - 29 March 2023
" Very easy and understandable guidelines. Reasonable rates. No questions, use them again!!! ❤️ "
" Amazing service! Love Alamo stuff. So kind, friendly and proffessional. Only Alamo in States !!! ❤️ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DARYL - 18 March 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JEANNINE RYLANDER - 07 March 2023
" We have used Autoeurope several times and always been pleased with the cars we have rented. "
" Easy, fast and great prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PENSACOLA, US - Reviewed by BOGOMIL - 04 March 2023
" Staff in Pensacola airport is very nice! "
" Staff in Pensacola airport is very nice! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAND RAPIDS, US - Reviewed by KLARA - 07 February 2023
" exellent "
" exellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JOHN - 31 January 2023
" Very pleased. "
" Very pleased with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GRES - 12 January 2023
" --- "
" The car that I receive had a malfunction with fob, I would get a message that the fob was not in the car while driving and I would have to stop the car switch it off and then switch back on to be safe. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MIAMI, US - Reviewed by NATHALIE - 10 January 2023
" I regularly use Autoeurope and until now I have always been satisfied. "
" Nice personal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARKO - 09 January 2023
" Easy booking, insurance included in rates. Competitive prices. "
" Very quick and easy process of receiving and returning the car, very nice and friendly staff. We were offered an upgrade free of charge which is always nice. What I would recomend to them is that they check more regularly the condition of tires, the front tires were quite worn down and not inflated to the right psi. Also interior cleaning could be better, but it was not all bad, just the back side of the drivers seat was for some reason not cleaned. Overall expirence was quite good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ATLANTA, US - Reviewed by LASZLO - 06 January 2023
" We were satisfied with the provider and the car. "
" Alamo is the best! :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PETER - 01 January 2023
" all good "
" absolutly satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ?YECHIEL - 29 November 2022
" 10 "
" 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 28 October 2022
" Good pricing and availability - seamless! "
" I really thought the service was excellent with a clean low mileage vehicle - best service I have had for years in the USA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LAURENT - 03 October 2022
" Thank you ! "
" We were so happy you had a yellow convertible mustang ! Friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BALTIMORE, US - Reviewed by THOMAS - 14 September 2022
" I always rent with auto Europe when I travel to the us because they have all the insurances and the road side assistance already included "
" Alamo bwi is a great location, ask for the car that I wanted that wasn't on the lot and they got it for me. From check in to out it only to 10 minutes ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by MARCO - 05 September 2022
" auto europe shall force the full insurance cover for rental in USA for European clients, as rules in US are different. Better to have a full insurance directly wirth Car Rentak company, and AUTO EUROPE shall be dealing directly for this, offering the full cover to European clients renting in USA, as Alamo UK website does, for example. "
" Alamo in FLL is well organised "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
RALEIGH, US - Reviewed by ROBERTUS - 26 August 2022
" - "
" Very nice people at the counter and at the parking lot. Unusual at car rental agencies. Also very happy with the upgrade we received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BENJAMIN - 24 August 2022
" Smooth "
" 100% Perfect & Smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by RENZO - 18 July 2022
" Easy to book and refund guarantee "
" Everything went well. Given free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by IOANNIS - 03 July 2022
" Excellent service "
" Excellent and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by LASZLO - 02 July 2022
" Autoeurope was great, as always, but service of Alamo was a bit lower quality than it was before. "
" The selection of cars were very poor. Airbag lamp was on when we picked up the car. Apple carplay did not work at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by MARTIN - 01 July 2022
" Ok "
" Good car, great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by NICOLE - 24 June 2022
" very good service, nothing was bad "
" very good service, nothing was bad "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DENVER, US - Reviewed by MARTIN - 15 June 2022
" I made a mistake. I wanted to make a reservation for car rental from 7th July 2022 to 11th July 2022 but actually i made reservation from 7th June to 11th June 2022. Change the dates was not possible. So i paid $800 for nothing. I will choose another reservation portal with no prepaid next time. "
" I have no expirience with alamo in Denver. I made a mistake. I wanted to make a reservation for car rental from 7th July 2022 to 11th July 2022 but actually i made reservation from 7th June to 11th June 2022. change the dates was not possible. So i lost almost $800... "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by DMITRIJS - 27 May 2022
" Good service "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PITTSBURGH, US - Reviewed by CURTIS - 23 May 2022
" Awesome! "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RAQUEL - 19 May 2022
" n/a "
" everything was alright except that we had to wait for almost 1 hour for an appropriate car seat for our 21 months old son "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ALLAN - 19 May 2022
" The whole process with Auto Europe and Alamo was smooth and efficient and the prices are good too. "
" Very smooth pickup as usual. Was able to use the automated screen at the airport to print my contract, then head to the garage and choose my car from the line of SUVs. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BETH - 26 February 2022
" car was clean and ran well "
" all went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by EKATERINA - 19 May 2021
" I fully satisfied with autoeurope. "
" There was a huge line to the counter. I've done everything via self-kiosk, but there was line to it as well :( "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROMAN - 07 April 2021
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROMAN - 11 March 2021
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MAYER - 01 March 2021
" Horrible experience, waste of time and money "
" The manager at Alamo LAX, told me he couldn't provided to me the car I demand a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PHILADELPHIA, US - Reviewed by GEORGES - 28 February 2021
" Très bin dans l'ensemble "
" Très bin dans l'ensemble "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROMAN - 15 February 2021
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANDRII - 15 February 2021
" I didn't get final explanations from Auto Europe why Alamo has frozen full amount as a deposit (not € 100). "
" Alamo is OK. But this time car was not cleaned well inside. And even my booking was already paid in advance, Alamo frozen full amount ($ 510) till the drop off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by ROMAN - 17 December 2020
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by GONZALO - 15 December 2020
" Auto Europe has excellent customer service, prices and transparency. Great company, will remain as a loyal customer. "
" A normal experience typical of USA rent'a car company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHANNA - 27 November 2020
" Álamo refused to honor the AutoEurope voucher because I have an American driver's license. It was not shared when I booked the car through Auto Europe that a European drivers license was necessary. When I tried to address this with Auto Europe, they were unhelpful. I have had to double-pay for car rental during the same period because of conflicting policies between Auto Europe and Alamo which neither agency seems willing to take responsibility for. "
" Álamo refused to honor the AutoEurope voucher "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ADRIEN - 29 May 2020
" Everything was good but just for European people you need to know that most of us have DEBIT card and not CREDIT card even if in the common langage we say credit card. For US it's different so if you have debit card you absolutely need to know that at the counter they will ask you a fly/train return ticket at the exact day of your rental car return and leaving from the place you take the car. If not they will not give you the car even if you insist. This it was happened to us at Miami airport in May 2020. They didn't want us to give the car (even if already paid with Autoeurope in advance) so we were forced to buy our return ticket at the last moment (not our original plan because we wanted to buy them at the last moment for more flexibility) and was quite expansive. On this part i blame more autoeurope than Alamo because I called them and they didn't warned me for this tricky part although they are used to deal with European customers using debit debit card. After this pick up and drop off we're very smooth, cars was greater than we expected and time at the counter was quick and Alamo price are very good, the cheapest we find with insurance. "
" Everything was good but just for European people you need to know that most of us have DEBIT card and not CREDIT card even if in the common langage we say credit card. For US it's different so if you have debit card you absolutely need to know that at the counter they will ask you a fly/train ticket at the exact day of your rental car return. If not they will not give you the car even if you insist. This it was happened to us at Miami airport in May 2020. They didn't want us to give the car (even if already paid with Autoeurope in advance) so we were forced to buy our return ticket (not our original plan because we wanted to buy them at the last moment for more flexibility). On this part i blamed more autoeurope than Alamo because a called them and they didn't warned me for this tricky part although they are used to deal with European customers using debit debit card. After this pick up and drop off we're very smooth, cars was greater than we expected and time at the counter was quick "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by NICHOLAS - 08 April 2020
" I enjoy renting from Auto Europe. "
" The air pressure light went off. I later went to a petrol station and had to check all the tires and filled one that had insufficient tire pressure. I wish this had been done at the car rental facility so that I didn't have to waste time identifying and fixing the problem myself. Basic maintenance checks seem to be lacking. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MINNEAPOLIS, US - Reviewed by MIRZA - 09 March 2020
" Superb "
" Superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RUBEN - 08 March 2020
" quick response and easy to use website. prices always better than other sites. "
" smooth as always. great car and great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by WILLEM - 22 January 2020
" Renting from Auto Europe is somehow a lot cheaper than renting directly from Alamo or other rental companies. Rental went smoothly and without any hick ups. "
" Fast, friendly service. We had a very pleasant journey because of the great, brand new rental car from Alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by HELLMUTH - 15 January 2020
" Excellent rental experience "
" No problems--efficient pick-up and drop-off. Car was in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by LASZLO - 06 January 2020
" We are very satisfied. "
" Alamo is the best. Also, we loved the Mustang we rented. See you next time :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSONVILLE FL, US - Reviewed by PETAR - 18 December 2019
" I trust Auto Europe. "
" The car was not entirely full, but I wasn't charged either for not returning it completely full, although I returned it with more fuel than received. I am fine with that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARGAUX CAROLINE - 11 December 2019
" all went smoothly, perfect! "
" overall a good experience besides the staff at the counter that didn't provide me any information and was very rude "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by HARIS - 06 December 2019
" I was very Satisfied. "
" I was very Satisfied with rent. I recommend Alamo to all visitors or turists in Miami. Best regards. Haris Tahirović "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JETTE - 06 December 2019
" Nothing to add "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVIN - 05 December 2019
" Very good service From booking to collection and return of the car "
" Very good service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by KAUPO - 04 December 2019
" I booked altogether 3 cars. In some reason, two of them came with all the insurances and the third one came without any. I had to pay a lot extra at the counter. If I book 3 cars in exactly same way then I really wouldn't expect the company to change the conditions in between "
" Had to change my car 3 times during the rental period. The first car had expired number plate and Alamo charged my card for the ticket because of their car has an expired number plate. Horrible customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by MAGNUZ - 23 November 2019
" I really appreciate your service, I have used it some times during the years, and I am very satisfied every time. "
" Everything was very good and the service was quick. The only thing was that the guy at SFO insisted that I haven't "car breakdown service" included in my rent, and I was tired after a long overseas journey and could not find it on my voucher there and then. But I found it later, and after Communication by e-mail with Alamo, the fee was deducted. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GIORGIO - 21 November 2019
" Every year we rent a car for 1month minimum up to 3 months Alamo up to now has always been perfect. "
" The best in USA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MANUEL - 20 November 2019
" Got the car with all extra packages, nice Rims / Dodge Uconnect / all electric adjustments. Nice "
" Had a problem with the car and it was - without any hesitation - swapped on our stop in San Francisco on our Roadtrip from LA and Vegas. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by NUNO - 19 November 2019
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by WERNER - 19 November 2019
" I had to cancel my reservation and book again several times because Auto Europe dropped the price. "
" You get always a good car. The staff is always helpful and very friendly. If I rent a car I prefere Alamo. Alamo also has very good prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by EUGEN - 16 November 2019
" Good communication with Autoeurope customer service!Thank you! "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by FRANCISCUS - 13 November 2019
" Very satisfied with auro europe car rental and booking service "
" Friendly staff, no pushing for additional insurance or equipment "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by EDUARDO - 11 November 2019
" As said before Alamo gave me a bad time when I went to pick up my reservation. "
" I have rented a car while I was on Portugal last week to pick it up at the Miami airport with Alamo. They didn't accept the rental from you because I didn't have a Driver License from Europe, I only have my US Driver License issued by Florida DMV. I never have problems with any rental car company and it was very frustrating after a 9 hour flight find this issue. I had to rent from Sixt a vehicle and paid $149.49 almost 4 times the rental I was offered by Auto Europe. Please refund me the amount I have been charged and let me know if Alamo was correct to decline my reservation. Thank you very much. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by JOHAN - 08 November 2019
" In my booking there was a specified car that has the opprtunity of 2 extra seats (7) but when i was about to pick up the car it was a normal 5 seater. Alamo refused to give me a 7 seater car for the same cost so I had to double the rental costs to have a car that suited our company of 6! "
" In my booking there was a specified car that has the opprtunity of 2 extra seats (7) but when i was about to pick up the car it was a normal 5 seater. Alamo refused to give me a 7 seater car for the same cost so I had to double the rental costs to have a car that suited our company of 6! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by SANDI - 06 November 2019
" Very satisfied "
" Very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GARY - 05 November 2019
" Auto-Europe hasn't refunded anything from the amount I had prepayed before the rental whereas I was denied the rental because I am an American citizen and the rates were only valuable for non-American citizen. I was told to book another car on site that cost me double of the price whereas a friend of mine (who is American as well and had a rental with the exact same modalities and dates) was able to pick up the car without any issue. "
" My rental was denied because I'm an American citizen. But for another rental for the exact same period with the exact same modalities on the same day, the car was delivered to a friend of mine (who is American as well). I've had to rent the car again for double the price I had payed online. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by OLIVER - 04 November 2019
" Everything worked well for me. "
" Very pleased with Alamo "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by DENIS - 03 November 2019
" Plenty of choise and great car 2019 year. But Just not so clean on the outside. "
" The car should have been cleaned before pick up. But great chose of cars and everything great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by EINAR SIGURDUR - 27 October 2019
" thange "
" wery good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STANISLAV - 27 October 2019
" nothing to complain about "
" nothing to complain about "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STANISLAV - 27 October 2019
" nothing to complain about "
" nothing to complain about "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHANN - 26 October 2019
" One word : Great "
" Best car rental in Orlando. Good car great service and the only car rental I will do business with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by REMY - 25 October 2019
" Ok "
" Everything ok "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by VIACHESLAV - 23 October 2019
" Great experience. I was super happy to get all the insurance coverages included into the price by Alamo themselves and don't face upsell at exorbitant prices or other pressure at the counter. Website can be better in terms of comparing different car deals. "
" Both pick up and drop off went much faster than expected and without any hassle. I was very positively surprised by checking-in at a kiosk, especially as I looked at a big line to the counters. Possibility to choose a car to drive from a row of cars of the same class. It enabled me to pick a car where I could fit in as I'm quite tall. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by ANDREA - 22 October 2019
" I only rent cars through Auto Europe. I was never be able to find better prices. "
" As usual, I was proposed several upgrades, both of the vehicle class and the insurance coverage. I selected a certain vehicle among the several available because it was a 4WD and I own the same car. Unfortunately, it had a high mileage and a number of scratches and small damages both outside and inside. Nothing to be worried about, but I would assume it was in better conditions. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by KATARINA - 20 October 2019
" Great car rental webpage. "
" Nice car. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MIAMI, US - Reviewed by GARETH - 16 October 2019
" Easy pick up and selection of cars was great. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEPHEN - 15 October 2019
" Autoeurope had sent the documents clearly showing what i had paid for, i had no issues because of this. I found it easy to book and to prepay for everything i wanted without having to wait until i was at the Alamo collection desk. My Autoeurope experience was very good. "
" The cars were dirty, it took us 10 mins to clear the gates, and then just outside the gates someone backed into us damaging the car, the staff seen it happen and had the attitude, its not our problem! A taxi driver told us what to do as Almo staff were useless. I returned the car and got a new one, dirty again, and the tank was 3/4 full, the girl said she would note it for us, she didn't! The staff at LAX seem to be clueless and lazy. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
HOUSTON, US - Reviewed by GUILLERMO - 12 October 2019
" Would recommend Autoeurope, but not Alamo. "
" Counter staff argumentative and rude. Car smelled if smoke and had no windshield wiper fluid. The back cover for the luggage compartment was on the back seat. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BOSTON, US - Reviewed by TIM - 06 October 2019
" All ok "
" At the counter there are always attempts to sell unfavourable tank regulations. Unfortunately the self-service terminal never seems to work for German customers. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by LAURI - 05 October 2019
" No problem whatsoever "
" All was smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MITJA - 03 October 2019
" In general I was satisfied with Alamo. "
" I was not satisfied with selection of luxury cars. In the end I took Camaro, which is Premium car. It was not cleaned. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by RAMUNAS - 01 October 2019
" Since my plans were changing, I had to change my reservation several times and this was done easily without any issues. "
" Very smooth automatic pick up, friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SERGEI - 30 September 2019
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 29 September 2019
" they managed the car replacement very quickly and efficiently after the accident "
" inside of the windscreen was quite dirty and the view was difficult in the sun, so we had to clean it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by TAMARA - 26 September 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by OLENA - 25 September 2019
" I am very happy with my rental experience. Thank you! "
" It happened, that I had to exchange the car. I am very satisfied with the way Alamo managed everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ARVYDAS - 24 September 2019
" Everything was perfect and for good price. "
" So far everything was great. Now waiting how much will they take for a tall crossing "Golden Gate bridge". "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARTIN - 23 September 2019
" Easy as pie, thank you! "
" Absolutely perfect!!! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LJUPCHO - 18 September 2019
" Excalent. "
" Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LJUPCHO - 18 September 2019
" It was excellent exparince. "
" Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STANISLAV - 18 September 2019
" Seriously Auto Europe, you are the only company in the world which really delivers service and beats prices out of the fat suppliers; among hoards of auto rental scammers out there, some of them with big "respectable" names. You are the magic weapon in car rental world. How do you do this? "
" Very good selection of cars, though they do not allow to select fullsize SUV from the entire garage (like for standard SUVs and fullsize cars) and just provide two cars to choose from. Seamless service though, cars are good and mostly almost new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by VLADIMIR - 16 September 2019
" Good choice of cars, no surcharges on the spot "
" The car was not ready, but because we waited, we got a higher class car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MIHAEL - 14 September 2019
" / "
" / "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by CRISTIAN MARIN - 30 August 2019
" Everything went smooth and in general as expected. "
" There were very few cars to chose from, otherwise I was pleased with this car rental. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ANDRAS - 28 August 2019
" 10/10, total perfect! "
" Perfect. Five stars! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE FL, US - Reviewed by JURIJS - 06 August 2019
" Good "
" Really perfect, nothing to complain. Arrived 1.5h after the office should be closed due to plane delay and still the employee waited for me and I got the car without any problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by YON - 24 July 2019
" Easy to booking online with auto Europe "
" There was not enough staff to give us the car, not like other cities. The car was very very basic. I wouldn't recommend Alamo in Los Angeles "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NASHVILLE, US - Reviewed by NEVEN - 04 July 2019
" Great experience "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by FRANCOIS - 29 May 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by CRISTIAN - 28 May 2019
" Some discrepancies between A.E. and ALAMO regarding the number of luggage that can be carried. "
" Keep up the good job you guys... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ANATOLII - 26 May 2019
" Это мой второй опыт общения с Аламо. Оба раза все было на высшем уровне. Быстро и удобно. Если выпадет возможность, воспользуюсь снова. "
" Отличная компания, новые автомобили. Очень доволен. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANDREY - 24 May 2019
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BETH - 24 May 2019
" Overall excellent "
" Alamo was very good as usual and even gave us a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KARTHIK - 13 May 2019
" Super fast pickup and drop at SFO. The staff were very good and the process took barely a few minutes. The car was in good condition but there were issues with the tyres which it looked like the staff knew about but did not get it fixed. "
" Super fast pickup and drop at SFO. The staff were very good and the process took barely a few minutes. The car was in good condition but there were issues with the tyres which it looked like the staff knew about but did not get it fixed. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by ARTEM - 09 May 2019
" EU version of the AutoEurope site has good price deals, but US version don't "
" Owerall it's good, but they have a fee for picking up the car earlier that you've booked it, so I have to wait one hour. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PHOENIX, US - Reviewed by MAIDO - 05 May 2019
" I had a good experience of car rent with Auto Europe and Alamo "
" Everything was excellent, time for paperwork was short, car was comfortable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ÜLAR - 09 April 2019
" Booking from Auto Europe`s web was easy but as we had a lot of mess with Alamo, then we were not sure if all the costs were really paid if we would have requested the car we paid for. In addition we paid 193,81$ for airport concession fee and 55,13$ for tourism commission rec etc. "
" We booked a compact car through Auto Europe for 397,26€ for 15 days starting from Los Angeles and dropping also in LA. We reached Alamo office and were treated very nice till the gentleman dealing with us asked where do we plan to drive with the car. We explained the road: Route 66, Grand Canyon, Death Valley, Sequoia National park, Yosemite National park etc. and got the answer that "you can`t go to this trip with so small car. They wouldn`t let you in there." The answer sounded weird, but as this was our first trip to US, we didn`t know to argue. So he showed as a picture of a Ford Explorer saying that this is the car we need. We didn`t want this because we knew that it costed more than 2 times more, than the had planned to spend on the car. Then he showed us a midsize car, and we agreed to upgrade, as he told the car costs 105$. Once more: We understood upgrading the car from compact to midsize for our period for 105$. We put the pin to the card payment system without seeing the sum what we paid for. We gave a lot of signatures to different papers, no one of them had any numbers on. So we were sure we are signing documents to promise not to smoke in the car etc, as he explained. Then we reached the parking lot, the salesman was very happy and said that we will like the car he gives us and gave us the keys of the same Ford Explorer he had showed us. We were sure that we were just lucky to get the bigger car for the midsize car cost. Next morning we started reading through all the papers what we found in the car and among them was a bill for 2 173.52$. and from the credit card was booked ca 1 900€. So the salesman took us 15*105$ + taxes insurances etc. Now we had payed for the car 397,26€ to Auto Europe + 2 173.52$ to Alamo co ca 2 300€ instead of planned 400€ - almost 5 times more we planned! We looked from Alamo`s web page that renting the same Ford Explorer from there we should have got that car for ca 900$ for that period. So we went back to change the car. The claim desk said quickly they believe us and can reduce the bill for ca 70% if we keep the same car. So we agreed with the additional bill for 755,66$ (instead of the 2 173.52$). As a summary: the car was very ok, but we agreed with the upgrade only because the salesman lied that the national parks wouldn`t let us in with the smaller car. So the sales process was just unethical and for sure we can`t recommend that kind of service to our friends. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IHOR - 08 April 2019
" All ok "
" All ok "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by IOANNIS - 05 April 2019
" Very good "
" everything was satisfactory. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by FRITZ - 04 April 2019
" efficient and easy-to-use website. competitive prices, no hassle booking & paying process. "
" very good customer experience. friendly staff and efficient service. and above all no overselling of unwanted special options at the counter during pick-up process! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by BLA - 03 April 2019
" Great "
" Great "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN DIEGO, US - Reviewed by DEANNA - 02 April 2019
" See above. "
" No one explained how to sign up for the toll road charge & Alamo has a deal where you can't just pay directly for it. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MIAMI, US - Reviewed by JETTE - 24 March 2019
" None No commentsp "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MINDAUGAS - 23 March 2019
" Smooth as always, clear insurance policies is the primary differentiator for me. "
" This is a 2nd time a rent a car in USA, and 2nd time with Alamo. Alamo is a reference how car rental should be done by everyone - easy online check-in, no nasty upselling, choose your vehicle, and drop off doesn't take more than 5 minutes. Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JULIEN - 07 March 2019
" It was fast at the counter to get the papers done. It was easy to find the car. There was a nice choice of Chevy Tahoe, Nissan Armada, Ford Flex and Expedition. We grab one white Tahoe but we didn't realise until the first stop at the hotel in the night that there was a problem with the key fob. I got the key of the car but not the key fob. It means I couldn't close or open the car without using the lock on the driver's door... the problem is that that lock didn't open/ close all the doors and didn't turn off the alarm of the car !! So each time I had to open the car, the alarm was ringging. I had to jump in the car and put the key into the lock on the steering wheel to start the car so that it stopped the alarm... The car was over 50000 miles, the tires were almost dead, and the car was not very clean. Except that it was a regular SL Chevy Tahoe with a nice V8 engine. So a little bit dissapointed about this rental car at Alamo this time. Drop-off was also easy and quick. "
" It was fast at the counter to get the papers done. It was easy to find the car. There was a nice choice of Chevy Tahoe, Nissan Armada, Ford Flex and Expedition. We grab one white Tahoe but we didn't realise until the first stop at the hotel in the night that there was a problem with the key fob. I got the key of the car but not the key fob. It means I couldn't close or open the car without using the lock on the driver's door... the problem is that that lock didn't open/ close all the doors and didn't turn off the alarm of the car !! So each time I had to open the car, the alarm was ringging. I had to jump in the car and put the key into the lock on the steering wheel to start the car so that it stopped the alarm... The car was over 50000 miles, the tires were almost dead, and the car was not very clean. Except that it was a regular SL Chevy Tahoe with a nice V8 engine. So a little bit dissapointed about this rental car at Alamo this time. Drop-off was also easy and quick. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
WEST PALM BEACH, US - Reviewed by VIVIENNE - 03 March 2019
" I've used auto Europe for over 2 years - several rentals each year - and recommend them to anyone who mentions renting a car. The 48-hour fee-free change/ cancellation policy is particularly useful as 'life happens' and sometimes plans have to be changed. "
" Excellent service, and lovely, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by LARS - 27 February 2019
" Otherways great company and affordable cars "
" Tge rear eindows didnt close all the way and must be pulled manually the last inches. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by KENT-ROGER - 21 February 2019
" Will use Autoeurope and Alamo for the next travel as well "
" Excellent! Very efficient staff during checkout and especially during checkin the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HINNI - 14 February 2019
" I wanted a car with GPS - would have been nice to have the option in the comparison without having to open every company's terms separately. "
" Pre-Checkin service was etremely convenient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by NUNO - 09 February 2019
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KENT-ROGER - 04 February 2019
" Smooth and easy "
" Very fast collect and drop-off process. Car was in excellent condition! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by FRANÇOIS - 01 February 2019
" . "
" excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOAN - 19 January 2019
" Easy to navigate, ad am pleased with the service "
" Good company, happy it is in the terminal "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHANN - 17 January 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ISTVAN - 12 January 2019
" The searching and booking process is very easy and user friendly. "
" Everything was all right but: - they didn't give a choice for full/full or full/empty options. It was full/empty as default. - days after then we arrived home I recognized that the Alamo charged me 70$+tax as the cost of non return booster seat. It was in the car when we arrived back to the airport and the drop-off assistant said we can leave the car as it is. I called them when I saw the problem and now I'm waiting for the respond. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ADAM - 10 January 2019
" Good website "
" Ok but additional driver was expensive & tried to sell extra insurance & breakdown cover "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by JETTE - 08 January 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EL PASO, US - Reviewed by LASZLO - 07 January 2019
" Everything was ok! "
" Very quick pick up and drop off process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JEAN-MARIE - 01 January 2019
" satisfactory "
" All excellent, except that Alamo did not accept my Visa card & refused to serve me until I showed them a return flight ticket. The experience was sub-optimal, especially since the rental was fully paid in advance. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BURLINGTON VT, US - Reviewed by WILLIAM - 31 December 2018
" I have found Auto Europe to be efficient, and thorough in their information and offers. Of all the "all-inclusive" rental companies, I like them the best. "
" Car was new and in excellent condition. Pick up went very smoothly. Drop off was less so as they couldn't find the file at first and it took longer than usual. Overall, Alamo is the most economical company in my experience, although Burlington is an expensive area in which to rent. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MATS - 19 December 2018
" Easy pick-up and easy dropoff. "
" We wished that some knowledge about the GPS had been given. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NASHVILLE, US - Reviewed by FEDERICO - 12 December 2018
" Very satisfied "
" It was not possible to lock the trunk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by JULIETTE - 09 December 2018
" Never had any problem with Autoeurope, but I won't chose Alamo next time. "
" After a long trip, I was really tired and it seems that the counter staff did not aknowledge that. he tried repetidly to sell us upgrades for the vehicle. He did not hesitate to lie, telling us that the fuel was less expensive at Alamo's counter than in the normal gas stations (in order to pressure us to take the option: "full car-empty car". But we firmly refused. He also said that there were very few cars available in the intermediate category, and that we would probably had to wait until another car came back. (We then discover that there were 7 different available cars in that category and we were free to chose!). "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KISSIMMEE, US - Reviewed by STEVEN - 07 December 2018
" We tend to use alamo as easy pick up and drop off at lots of locations, Good selection of cars "
" Booking and price has always been straight forward with alamo no hidden extras at the counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by JOHN - 06 December 2018
" Could not have been more easy "
" Very easy transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by BRUNO - 06 December 2018
" good value for money "
" During my trip I received an email from Enterprise (!??) that my Alamo rental needs car-service and the request to visit ("at your earliest convenience") one of the following locations to get an oil change on myrental vehicle: · Firestone · NTB · NOVA Collison center · Pep Boys "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by THEODOROS - 03 December 2018
" I'm very pleased!!! "
" The car was in excellent condition and the service of Alamo as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHAEL - 29 November 2018
" The booking proces at Auto europe was perfect "
" Bad informatie about insurances, at return gas was billed while tank was full. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by HANS CHRISTIAN - 27 November 2018
" Will surely rent again! "
" Friendly staff, quick processing, free upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANDREY - 25 November 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MITJA - 14 November 2018
" Good price, everything was as expected "
" No any issues. They are the best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREI - 13 November 2018
" It was great. "
" Pick-up and drop-off was really quick, staff was friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JERCA - 12 November 2018
" No additional comments "
" No additional comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IZTOK - 11 November 2018
" Cool "
" Cool "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MIAMI, US - Reviewed by BOJAN - 10 November 2018
" No comments "
" Lady at the counter could give me some more info about driving in Florida and tolls. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by DMYTRO - 09 November 2018
" Some inconsistency with accepting driving licenses at the same location. "
" I didn't pickup car because alamo refused to accept my driving license, while the same license was accepted for vaucher: 15074772 and 15074754 . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by RONNY - 08 November 2018
" Would tell a firend, that I prefer ALAMO for car rentals... "
" All works fine, abolutely recommendable! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KJETIL - 06 November 2018
" 10 Oct i payed to you usd 530,39 for a car. But now have the alamo on the airport charged me for usd 1078,45 ?? i upgraid the car but they say it cost total price 1078,45 ?? They have not deducted the amount i paid. "
" 10 Oct i payed to you usd 530,39 for a car. But now have the alamo on the airport charged me for usd 1078,45 ?? i upgraid the car but they say it cost total price 1078,45 ?? They have not deducted the amount i paid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by OTT - 06 November 2018
" Very OK "
" The most fluent/rapid rental experience I've ever had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREJ - 05 November 2018
" Everything OK "
" Wide range of superb cars with lots of options! Fast drop off and also pick up. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ERIKS - 05 November 2018
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MICHAEL - 31 October 2018
" Very happy with Auto Europe. I will use them again. "
" Very happy with service. I have now queried the amount charged by Alamo for tank of gas with Auto Europe today, 31/10/18. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by SACHA - 29 October 2018
" All included insurance and GPS option. I thought at the begining that I will find something better in a US site, but if I take into account all the options, Auto Europe was better. "
" Very nice car for the price. Plan a bit more time to take the vehicle, as you have to probably wait a bit for the check out. To give back the car, everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by WILLIAM - 28 October 2018
" No comments "
" No comments "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MIAMI, US - Reviewed by EDVINS - 25 October 2018
" Easy business "
" Liked transfer service to sea port. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by VERONIKA - 24 October 2018
" Everything was very easy, super price and great stuff in alamo! "
" Great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SILVIYA - 24 October 2018
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANDREW - 23 October 2018
" Everything went smoothly. "
" It is not clearly directed where to go first. Most people went to car collection (3rd floor) and had to be re-directed to the counter (2nd floor) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FORT LAUDERDALE, US - Reviewed by MILOSLAV - 23 October 2018
" I have very good repetitious experience with both Autoeurope and Alamo rent a car in USA. This time it was the full new car /six miles on speed counter / for a very reasonable price. "
" I have very good repetitious experience with both Autoeurope and Alamo rent a car in USA. This time it was the full new car /six miles on speed counter / for a very reasonable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MORTEN - 20 October 2018
" I have used this site before. "
" It was a misunderstanding in the agreement for the gas value when the car was droped off. But the car rental fixed the problem in a good way. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by IVO - 20 October 2018
" No comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DAYTON, US - Reviewed by EDDY - 19 October 2018
" A good rental in every way, and at a clear savings over regular rates. I was simply very pleased. "
" Both the staff and vehicle were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 16 October 2018
" Very satisfied, and very easy to navigate website "
" Overall I was happy with the car we got, my only issue was with the GPS system they supplied. We found it difficult to use, and on a number of different occasions it could not find the address we entered, including Orlando International Airport!!!!. In addition we were sent on different routes for the same address, with no logical reason why it recommended a different route e.g Traffic. At the end we had to download an APP called WAYS to help us get to our destinations, because we lost all faith in the GPS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHELE - 15 October 2018
" My experience with Autoeurope was very good. The problem was Alamo (see above) "
" Letter I sent to Alamo (I didn't get any answer) Voucher 14895556 for Autoeurope Dear Mr. Prado, My experience with Alamo on this trip was for sure an adventure! On September 1st, 2018, I picked up a car at San Francisco airport. I had rented--and it was a long term rental--an intermediate SUV reserved on July 26th 2018 through Autoeurope. The rental had been paid for and I had a voucher Nr. 14895556. When I arrived at SF airport, there was a crowd at the Alamo station and no car. Finally after at least an hour wait I was offered a van! I had not rented a van and a van was not appropriate for the trip I was going to embark on. Finally I was offered an intermediate SUV, a Chrysler Compass. I was going to leave the airport with my nephew when your employee at the exit station told me I shouldn't be driving that car which was A RECALL. Your employee went to look for the head (a woman) of the station who came and assured me there was no issue with the car. I therefore left SF and was heading to Lake Tahoe. From SF to Sacramento, I had no problem. Thereafter the road became winding and I noticed a problem with the steering which was blocking in turns. I was quite scared. Upon arrival in South Lake Tahoe I immediately called you and was told that the car I was driving was A RECALL and I should not drive it. A tow truck picked me up with the car and drove me to Reno, Nevada to get another car. I was in South Lake Tahoe to see the Lake not to go to Reno! I lost a whole day with that car issue. In addition, how irresponsible are you to give a recall to a customer? At Reno airport, the head of the station (a young man) gave me a Mitsubishi. I asked if that SUV was a four wheel drive. He answered it was an all wheel drive. Thereafter I noticed that it was written 4 wheel drive at the back of the car. When I started the engine a wrench with 1900 appeared on the screen. I asked what it was all about but that young man told me not to pay attention. He was arrogant and clearly thought a woman couldn't know better! Aware of his arrogance and incompetence, I took the car which was fairly new and left. I had lost enough time. Sure enough, in Carmel-by-the-sea, a red light appeared on the screen. I had driven 1900 miles and needed service. I drove to your station at Monterey airport. I was told to go to a garage that services your cars. I was also told that I would have priority and wouldn't lose a lot of time since the car just needed an oil change. I went to the garage recommended and the owner told me there was no service and that he was going to play golf (it was on a Saturday) and I am not making it up!! I therefore drove back to the Monterey airport and finally Enterprise and Alamo decided to give me another car, a Hyundai Santa Fe which I will drop off in Albuquerque tomorrow. That was my experience so far with Alamo which was far from great with the service I received and you can guess that I am not pleased. Until now I have been a faithful customer and rent cars from you each time I am in the US. In fact I rented a car in Washington DC on August 24th and will rent again a car in DC on October 13th where I expect to be treated with respect as a woman and professionalism. Regards, Michèle Franck Georg v. Nissen Str. 37A 5020 Salzburg, Austria michfranck@aol.com "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOSTON, US - Reviewed by MOYA - 09 October 2018
" efficient service, competent staff "
" Overall, very good, but there are always the extra add-on costs, aren't there? Ex "Oh, you will have to have a toll pass, al tolls are electronic" so you pay for the pass and the tolls as well.... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NELSON - 08 October 2018
" Not good "
" Hi Alamo Director, I need to understand why I rent a Convertible car and your agent ask me and request money to effort change? Could you please explain Why I need to pay additional 134,06€? Best regards, Nelson Sereno Nelsonsereno@gmail.com "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ANDREJ - 07 October 2018
" Little dissapointed až first but finally great "
" The counter staff wasn't vety friendly...wanted us to take bigger one because they haven't the car we order, but seriously they had it. Finally we'd got what we ordered "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JAN WILLEM - 01 October 2018
" Booking a car is made easy with Auto Europe. We got a great deal! However, we got a vehicle in a lower class, but payed for one a class higher.. "
" Guy at the counter who rented us the car was pretty rude to us. I know they have to sell insurance and other add-ons, but the way he did it was not okay. He literally said 'You don't want insurance? Okay, you have to pay $1.000 if you get towed. Good luck with that!' "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MANUELA - 30 September 2018
" easy booking process "
" The person at the counter was not very eager to service - it was just a bare minimum of communication. The navigation system was a complete disaster. Repeatidly would it tell us on a highway to make a U Turn and then running crazy! We had to reset it many times and ended up not using it but our Google. It is a pitty to receive such a poor device! We have informed the very friendly staff at LAX airport that the Navi must be completely reset. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by BERNHARD - 28 September 2018
" No problems "
" Everything went well and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by CYRIEL - 27 September 2018
" no comments - all good "
" Overall we had a good experience except for the clerk at the pick-up counter who tried to oversell insurance which was already covered in the contract. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MAGNUS - 22 September 2018
" , "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by IAIN - 18 September 2018
" Smooth pickup and drop off, will definately hire with alamo for my next trip "
" great experience from the start, this is what i call service! thanks alamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by RAMON - 18 September 2018
" good company "
" beautiful and caring cars. good company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by ALAIN - 17 September 2018
" would reconsider same "
" would reconsider same "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROXANA - 17 September 2018
" Always rent from this company, only good experience. "
" The women at the counter was very bad and only worked against us, she was unhelpful and wrongly overcharged us! the only reason I am still recommending Alamo, is that the staff at the place you pick up the car was great, very helpful, positive and reversed the wrongly overcharging that was given to us. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by MATIC - 17 September 2018
" Great experience with Alamo service "
" Great experience with Alamo. The employees were really helpful and nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MIHA - 14 September 2018
" Very good, clearly see what you get for your money "
" had to wait 45 for the desired car, but all in all was OK "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MICHAEL - 12 September 2018
" N/a "
" N/a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by BALAZS - 11 September 2018
" Very good and kind staff. Fast pick up and drop off. Recommended "
" Very good and kind staff. Fast pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JANAR - 09 September 2018
" Reasonable price and other than the parking ticket incident everything vent smoothly. "
" Got a parking ticket for expired license plate tags, went back to the office and they gave me an upgrade + full tank of fuel. even though it was bit frustrating worked out fine at the end. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MARNIE - 07 September 2018
" Finally a rental with no hidden extra charges that pop-up at the rental counter! "
" A well established rental company that provides an excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ARIS - 02 September 2018
" Excellent! "
" GREAT CAR RENTAL COMPANY! WE WILL DEFINITELY USE IT AGAIN IN THE FUTURE! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSONVILLE FL, US - Reviewed by ROBERT - 02 September 2018
" Great rates with Auto Europe but the rental companies push extras and try to add surcharges whenever possible. "
" Alamo offered an upgrade for $15 a day which I chose to accept and was well worth it. However Alamo also charged a $106 refueling surcharge although I had agreed to return the car with a full tank and I did so. Now I have to dispute this charge. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MIRCEA GABRIEL - 31 August 2018
" VERY,VERY,GOOD "
" VERY..VERY GOOD! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BERTA - 31 August 2018
" No commments "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by MICHELE - 31 August 2018
" Great "
" I had a brand new car and the service at the rental station was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SLOBODAN - 27 August 2018
" Autoeurope provided excellent renting for the money "
" Fast procedures and excellent car for money! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ULF - 23 August 2018
" Great service "
" Everything was extremely smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RENO, US - Reviewed by SERGI - 20 August 2018
" When things happen like you're expect, everything is fine "
" Everythig fine, so perfect "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by YURI - 18 August 2018
" Top quality service. "
" absolutely smooth experience. Great service from Alamo ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMAS - 01 August 2018
" Easy to book, competitive prices, clear instructions easy to follow. "
" The agent at counter was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EL PASO, US - Reviewed by DOUGLAS - 28 July 2018
" Auto Europe is an easy & efficient method of renting a car. "
" Sonny at the rental garage was very cheerful & helpful in me getting on my way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by MARTIN - 22 July 2018
" Everything was easy and as ordered from Autoeurope "
" Counter staff was very pushy trying to sell extra insurance and road side assistance, even after I had declined the first time. Car had low tire pressure. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
HOUSTON, US - Reviewed by ANDREW - 21 July 2018
" Professional all the way. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by VARMO - 15 July 2018
" ok "
" ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALT LAKE CITY, US - Reviewed by CHRISTOPHE - 10 July 2018
" An extremely convenient way to find the best offers for a given destination. I have discovered new rental companies with very competitive prices that I wouldn't have considered otherwise. "
" Pick-up was quick at SLC - the rental counters and parking is next to the terminal. The car was not very exciting (a Hyundai) but did the job. The windshield was a bit dirty inside. For the rest a good experience and, I find, a good value. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SALT LAKE CITY, US - Reviewed by SEPP DIETER - 10 July 2018
" Excellent price and booking efficiency "
" Rental ok; due to construction at the SLC airport impaired access to the drop-off area. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by LUIS - 09 July 2018
" The entire process was flawless. I was able to pick up the car as expected, on time and quite quickly. The car was ok. Dropping off was extremely quick and simple. "
" Hassle free. Everything worked as expected. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ANTONINO - 04 July 2018
" the website is overall clear, the control on the condition imposed by the renting companies should be higher as mentioned previously "
" The vehicle was good, the drop-off as well. The staff was trying to sell a lot of unnecessary service, part of which already included in the contract signed with Auto Europe, to me this is unprofessional. A person with no experience in renting cars would have paid way more than needed... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN JOSE, US - Reviewed by JAMES - 30 June 2018
" It was all very easy, from picking up vehicle it took less than 5 mins. The car was outstanding only 17 miles as it was brand new "
" I have rented cars in the USA many many times, but never have i enjoyed the experiance as much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by LARRY - 29 June 2018
" Great car, great price "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by PETER - 27 June 2018
" I always reserve with Auto Europe and am always satisfied. "
" The GPS provided needs update. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by SUZANNA - 26 June 2018
" Everything was great! "
" Everything was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OAKLAND, US - Reviewed by HEIKKI - 26 June 2018
" Very good "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by SUSAN - 23 June 2018
" The contract with Auto Europe was very clear, and helped to make my rental experience very smooth. I knew exactly what my contract covered, and what extras I could or should opt to purchase. "
" Everything went smoothly and as expected. All the staff at the airport were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by TARMO - 20 June 2018
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by OLEG - 18 June 2018
" we really enjoyed getting your service. new cars, convenient service. but there is one problem - we have not received back your deposit for this booking, as well as for the anticipated booking in November 2017. You can help with this issue. I am ready to send you our data. "
" we really enjoyed getting your service. new cars, convenient service. but there is one problem - we have not received back your deposit for this booking, as well as for the anticipated booking in November 2017. You can help with this issue. I am ready to send you our data. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JESMOND - 18 June 2018
" have been booking with Auto Europe for over 10 years now and always had a good experience "
" Good experience,quick to pick up, car brand new very nice car. Choice of cars given. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by VITALII - 14 June 2018
" Incorrect information in the voucher. See above. "
" Advertised as a counter in the terminal, but in fact a shuttle to the parking lot. Unacceptable. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by RICCARDO - 12 June 2018
" positive "
" positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STUART - 14 May 2018
" Good "
" Great speedy pick up if you check in with Alamo in advance. No need to wait at desk and all paperwork is prepared when exiting with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by EMANUEL - 14 May 2018
" They did not honor my rental agreement and I am going to need a full reimbursement "
" They did not honor my rental agreement and I am going to need a full reimbursement "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by GLEN - 13 May 2018
" Overall once i had the car it was a verry nice experience again - drop off at the airport was verry smooth! "
" When i went to pick up the car at the airport in San Francisco i had a verry unpleasant counter staff member trying to dump a mini cooper on me instead of the rented mustang.. She claimed that mustangs where not beeing made any more.. Like the most ridiculous nonsense.. After a while i just went past her and went to the garage where the cars where and there where multiple mustangs, camara's or dodge challengers available.. Luckly the people providing the cars there did not make any issue at all for me choosing wich car i wanted.. But if i would have listened to the counterstaff she would have pushed me into a mini cooper.. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLUMBUS OH, US - Reviewed by MARCO - 12 May 2018
" I have been charged for extra 48,78 USD and I do not why.... (I had previously paid for GPS, the only extra was all-risk insurance) "
" I have been charged for extra 48,78 USD and I do not why.... (I had previously paid for GPS, the only extra was all-risk insurance) "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by AYSE SERGUL - 11 May 2018
" I don't have experience with problem case. "
" Best Rent-a-car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by THOMAS FRANKLIN - 11 May 2018
" Auto Europe provided a good price, but best of all was the insurance coverage, which made me feel more secure. "
" Really everything went quickly and smoothly, I was impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MINNEAPOLIS, US - Reviewed by BRIAN - 11 May 2018
" Auto Europe rates are competitive, and booking is easy. However, rules for coverage are not straightforward. Insurance coverage for US citizens is not clear. For Americans living overseas, we need companies that offer TPL to US drivers as part of the package. "
" Everything went smoothly, from counter staff, to getting a good quality car with good fuel efficiency as we were seeking, to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by JANEZ - 02 May 2018
" All OK. "
" Everything OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT LAUDERDALE, US - Reviewed by JOSE PEDRO - 02 May 2018
" Auto Europe made everything very easy - took care of all the insurances that are usually a headache for European travelers in the USA. "
" Amazing service all-round, car in top condition, could not be happier! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by VITALI - 01 May 2018
" We had something wrong with car initially but exchange process was quick and straightforward. Drop off was a breeze. "
" Young driver surcharge for additional driver is a little bit ridiculous, costs almost like the amount of rental for whole period. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEVEN - 20 April 2018
" I have repeatedly used Auto-Europe and will continue to do so. I like the choice of vendors and the choice of extras to select from, leaving me protected from the sometimes aggressive on-sell of the vendors on pick-up. "
" Friendly and prompt service from shuttle bus to drop-off. Appreciated the relatively new vehicle (January 2018). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by JAMES - 19 April 2018
" I love your company. Great service and the best rates "
" Staff at checkin great. Fella in lot when I dropped it off likewise fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by DIMITRIOS - 16 April 2018
" Pleasant experience "
" All was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by MUSTAFA MURAT - 15 April 2018
" Everything was good. I 'm pleased from you, alamo and the Car. "
" I know Alamo since 2007. I am Alamo insider an whwn I tried to rent the same car on the alamo web site, ı'saw that it was more expensive than yours. Your price was better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN DIEGO, US - Reviewed by ITAY - 11 April 2018
" Your prices where the best in the market and working with you was easy and stress free ! "
" ALAMO was easy fast and friendly ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JOHN - 11 April 2018
" The car we rented was very spacefull. We had 6 luggages and 3 cary ons. Great family car. "
" This was my 2nd experience with Alamo. Great staff and service !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PARAKKAT KUNHAPPUTTY - 26 July 2017
SAN FRANCISCO, US - Reviewed by ROBERT - 16 July 2017
" Excellent!! Everything happened what they written. New car! Easy pick up, easy drop off. "
TAMPA, US - Reviewed by MARTINA - 09 July 2017
MINNEAPOLIS, US - Reviewed by LASZLO - 06 July 2017
LOS ANGELES, US - Reviewed by ABEER - 30 June 2017
DENVER, US - Reviewed by ERIKS - 27 June 2017
LAS VEGAS, US - Reviewed by ERIC - 27 June 2017
" Easy ordering and great prices. Wonderful!!!! "
" Wonderfully easy pick-up at Las Vegas Airport...got an upgrade :-) thank you very much. Delivery was flawless at Pheonix Sky Harbour. I really couldn't ask for better 10 of 10 "
LOS ANGELES, US - Reviewed by MARIIA - 24 June 2017
PHOENIX, US - Reviewed by IVO - 19 June 2017
MINNEAPOLIS, US - Reviewed by VOLODYMYR - 17 June 2017
MIAMI, US - Reviewed by JEAN PIERRE - 16 June 2017
" Car return extremely quick , however no explanation is given to the credit card voucher you receive on returning the car . If this an extra amount over I already paid then I would be totally dissatisfied ans surprised by this extra amount . I had no time to clarify when I returned the car "
MYRTLE BEACH, US - Reviewed by HANS PETER - 15 June 2017
LOS ANGELES, US - Reviewed by ALEXEY - 13 June 2017
MADISON WI, US - Reviewed by GORDEY - 12 June 2017
PHILADELPHIA, US - Reviewed by MARTIN - 10 June 2017
SAN FRANCISCO, US - Reviewed by ERDOGAN - 07 June 2017
PHOENIX, US - Reviewed by SHARON - 04 June 2017
" Best car hire! "
SEATTLE, US - Reviewed by CHRISTOPHE - 04 June 2017
TAMPA, US - Reviewed by JAMES - 03 June 2017
" Good deal, easy to set up, care hire went ahead without hitch "
" No problems "
BOSTON, US - Reviewed by KAAREL - 02 June 2017
" Works well "
" Works well "
LOS ANGELES, US - Reviewed by REMO - 31 May 2017
LOS ANGELES, US - Reviewed by MART - 29 May 2017
" I have used Auto Europe for all my car reservation for more than 10 years, suggested to friends and many of them have sticked with you as well. "
SACRAMENTO, US - Reviewed by VLADAN - 23 May 2017
" I used Auto Europe several times already and I am super satisfied. Good service, excellent prices "
" I used Alamo each time and I am satisfied. However, last time we booked intermidiate car with 4dr and got Hyundai Veloster with 2dr. After we complained we got elantra GT which is also a small car. You have to describe better a difference between compact, intermediate and family car class especially for the US market "
SAN FRANCISCO, US - Reviewed by AN?E - 23 May 2017
" Without problem. "
" We have some issue with wrong car return time, but they responded on mail in 1 hour and solved the problem. So well done ALAMO! "
ORLANDO, US - Reviewed by MALCOLM - 21 May 2017
" Easy to deal deal with and good prices. "
" Good to deal with though no choice of car. "
ORLANDO, US - Reviewed by BETH - 19 May 2017
" Changing a reservation was simple and Auto Europe was very helpful when we contacted them:) "
" Everythings worked out with Alamo although we were very late arriving! They even gave us an upgrade from small car to suv and for free. When taking back the car , it was so simple, just give back the keys and that was it. "
MYRTLE BEACH, US - Reviewed by HANS PETER - 17 May 2017
ATLANTA, US - Reviewed by ALES - 15 May 2017
" Car interior wasn't cleaned properly. "
LOS ANGELES, US - Reviewed by IURIY - 14 May 2017
DENVER, US - Reviewed by ARNAUD - 07 May 2017
" Very friendly and helpful staff - dealt with all my questions in issues in a friendly and professional manner. Would recommed. "
SAN FRANCISCO, US - Reviewed by DAMāRS - 04 May 2017
" The person who gaved us a car said that we will never be able visit national park Yosemite, because they just will not let us in with standart car. If we want that we need to take SUV. We took suv for 500$ more that expected, but the big dissapointment was when we went there and saw its no problem entering the park with standart car aswell. "
ORLANDO, US - Reviewed by DEBRA - 30 April 2017
" They shouldhave never allowed me to rent a car with a debt card that I could not use to pick the car up. They should have told me it wasnt permitted. I had to get a cab to a room, pay for the room, pay for another cab to the train station and a train ticket. This will be made known world wide if I dont get my refund. "
" I am still waiting for my refund. You let me rent the car and pay for it with my Visa debt card then when I went to get the car they would not give it to me with that card. They left me stranded in the middle of the night at the airport after a 9 hour flight! I want a refund and if I dont get my money back im going to plaster this on every form of social media around the world. I can believe they treat people like that. I have over 10 thousand dollars in my account and couldn't get a car. Alamo is disgusting "
MIAMI, US - Reviewed by PETER - 21 April 2017
" Everything from rent-pickup until return has worked out perfectly! "
MYRTLE BEACH, US - Reviewed by HANS PETER - 19 April 2017
WASHINGTON DC, US - Reviewed by SEAD - 18 April 2017
ATLANTA, US - Reviewed by DETLEF - 14 April 2017
" very good service by young man at rental station "
LOS ANGELES, US - Reviewed by GORAN - 05 April 2017
WASHINGTON DC, US - Reviewed by GUNBRITT - 03 April 2017
" All was good only after changing my order Autoeurope charged my card twice and full amount both times. "
" Fast service and good car, better one than i ordered. "
FORT LAUDERDALE, US - Reviewed by GIUSEPPE - 03 April 2017
" I wish Insurance rate be included already in the full price when making the reservation. That's all I feel like being economically abused all the times "
LOS ANGELES, US - Reviewed by MAARJA - 02 April 2017
SAN FRANCISCO, US - Reviewed by CATALIN - 26 March 2017
LOS ANGELES, US - Reviewed by MILOSLAV - 12 March 2017
" Very quick and effective service, new clean cars "
ORLANDO, US - Reviewed by KURT - 11 March 2017
" Easy internet booking - nothing to complain "
" Everything worked fine - very friendly and good service "
LOS ANGELES, US - Reviewed by TOMAZ - 28 February 2017
MIAMI, US - Reviewed by CHANTAL - 27 February 2017
DENVER, US - Reviewed by MICHAEL - 27 February 2017
" Vehicles are not equipped with winter tires, although Denver is closes to a mountain area! A four wheel drive was recommended, which does also not has winter tires. "
MIAMI, US - Reviewed by CODRIN IONUT - 26 February 2017
" it was excellent "
" it was excellent "
DENVER, US - Reviewed by VALENTINAS - 26 February 2017
WASHINGTON DC, US - Reviewed by SCOTT - 25 February 2017
" best rates around plus free extra driver and free tank of gas. "
" We ran into traffic and were late for our return. Checked in and charged for extra day but manager reversed charges. Great customer service! "
LOS ANGELES, US - Reviewed by MANUEL ANGEL - 23 February 2017
" Quick Check in "
SAN FRANCISCO, US - Reviewed by OMER - 22 February 2017
HOUSTON, US - Reviewed by MARK - 12 February 2017
" Autoeurope has a good website and the option of zero excess which is my preferred choice. "
" I have chosen Alamo many times in Houston and I was always happy with their cars. "
ORLANDO, US - Reviewed by ANDREW - 02 February 2017
" Very satisfied with the booking arrangement, the price (no hidden add ons) and the car. Good value for money. "
" Alamo provided us with a very good service overall. The car was very good. The only exception was that the GPS didn't work properly some of the time and required a phone call to reboot it. Staff were very helpful in doing so. Very happy with the value for money. "
MONTEREY, US - Reviewed by BORKO - 18 January 2017
SAN FRANCISCO, US - Reviewed by DARUSH - 15 January 2017
" Check in problematic as always. They always try to modify the voucher content "
AUSTIN, US - Reviewed by JOHN - 09 January 2017
ORLANDO, US - Reviewed by YAEL - 08 January 2017
" I tried to amend the reservation. sent e-mail and was asked to contact by phone. I called the number but the support was only in German I was unable to reach English support. eventually I had to pay for 2 days of rental without taking the car "
BOSTON, US - Reviewed by KAREL - 02 January 2017
" Even though I booked the highest class SUV on Auto Europe, Alamo charged me 129USD extra for an even smaller, but so-called more luxurious SUV. Even Auto Europe sent an email to request winter tyres, they were not available by Alamo upon arrival. "
HOUSTON, US - Reviewed by ALES - 31 December 2016
" I don't know - alamo was closed. I rent car from National. "
LOS ANGELES, US - Reviewed by KALOYAN - 19 December 2016
" Everything was perfect as always. I'm always fully satisfied with Alamo! I'm renting for the fifth time! "
" Alamo is the best car rental! The car was very new, only 3 weeks young! And you can choose from a bunch of cars, that's really good! "
LAS VEGAS, US - Reviewed by KAIE - 19 December 2016
FORT LAUDERDALE, US - Reviewed by FRANE - 13 December 2016
LAS VEGAS, US - Reviewed by MICHAEL - 12 December 2016
" When I rented, I was given a Dodge Durango SUV. The back rear left tire blew out in the middle of nowhere. I had to take it to the tire repair shop which took a day out of my vacation time getting it sorted. Whilst at the tire specialist shop, the guy who was dealing with us said that all the tires had been dangerously over inflated and we were lucky that only one had blown... Not happy that the vehicle was rented to me in this state, as I had my eight year old boy in the car with at the time and it could have been a lot worse... "
MIAMI, US - Reviewed by TANIA - 12 December 2016
" Cheaper prices as to book directely "
" Excellent "
DENVER, US - Reviewed by JOSE - 11 December 2016
" nice and reliable web interface "
" Alamo usually provides a scraper to remove the ice from the windshield during winter in Denver. This time, there was no ice scraper in the car, which my experience worse. "
MIAMI, US - Reviewed by KRISTO - 08 December 2016
MIAMI, US - Reviewed by NICOLE - 06 December 2016
MIAMI, US - Reviewed by JANAR - 03 December 2016
" everything was perfect, way better than expected. "
ORLANDO, US - Reviewed by BEAU - 02 December 2016
" Easy, incredibly affordable no problems and for once - clear insurance printed out in the copy to take about with me in the car. "
SACRAMENTO, US - Reviewed by LABIDI CURT - 01 December 2016
" I am very satisfied with my rental at Alamo. Very responsive people. I was mistaken about the dates on the internet, and in no time Alamo found me a solution. So I could take the position very quickly as I wished. All the people I met at Alamo are responsive and above all professional Thank you Alamo ! "
" I am very satisfied with my rental at Alamo. Very responsive people. I was mistaken about the dates on the internet, and in no time Alamo found me a solution. So I could take the position very quickly as I wished. All the people I met at Alamo are responsive and above all professional Thank you ! "
LOS ANGELES, US - Reviewed by VLADAN - 27 November 2016
" Good service, best prices, easy to book "
" Good service, willing to help, good and new cars, easy return "
SAN FRANCISCO, US - Reviewed by MINDAUGAS - 27 November 2016
" Excellent service and trustworthy. I had to make late change to my booking because of changed flight, and it was extremely easy to do so. I also felt very confident with the rental from EU company. "
" Very easy and smooth check-in process, and I certainly valued possibility to choose exact vehicle based on my preferences. Vehicle was brand new (6 months old) "
PHOENIX, US - Reviewed by VYTENIS - 23 November 2016
" Very satisfied; everything went very smoothly "
MIAMI, US - Reviewed by FRANK - 23 November 2016
" Always fast, perfect and good prices! "
PHOENIX, US - Reviewed by KLAUS - 22 November 2016
" No problem, all fine, changes are possible before actual rental "
" All fine, persuaded me if an upgrade that was worth it "
AUSTIN, US - Reviewed by ANDREJ - 22 November 2016
" The car type I booked was not available and I had to wait approx 30 min before it became available. "
LOS ANGELES, US - Reviewed by TAAVI - 18 November 2016
MIAMI, US - Reviewed by MITJA - 15 November 2016
FORT LAUDERDALE, US - Reviewed by MARY - 11 November 2016
ORLANDO, US - Reviewed by RICHARD - 11 November 2016
" Good value and easy to use website "
" Self Check in made it quick & easy on arrival in Orlando, Excellent selection of cars in the garage and we could choose any car in the line help ourselves to the pre paid baby seats and start our Vaction, perfect service. Car Return also very quick and easy. Will for sure use Alamo again. "
ORLANDO, US - Reviewed by PER TOMMY CARL JOHAN - 11 November 2016
" Very Easy at collection and drop off, helpful staff and great selection of cars. Would definitely use again in the future "
SAN FRANCISCO, US - Reviewed by DMITRY - 07 November 2016
LOS ANGELES, US - Reviewed by JOHN DAVID - 07 November 2016
" Seems to work fine. No issues with our rental with Alamo. "
LOS ANGELES, US - Reviewed by GABOR - 05 November 2016
" Coverage payed by us did not match the coverage which appeared on the contract. Fortunately there was no issue with the car. Everything else was OK. "
" Positive: We could choose from several car models. Negative: none of the cars had the luggage cover in the trunk. Not so good when you leave your stuff in the car in some neighbourghoods. "
LAS VEGAS, US - Reviewed by TINA - 02 November 2016
" Am getting used to the system, it's quite straight forward. I wish though that inclusions and supplements were more clear and available also through booking with Autoeurope and not only as on spot payment option. "
" Got a good car, the rental was smooth, though the second and third driver fee is a rip off, as there is no upper limit on the costs, as as otherwise my experience with car rental companies in the US. "
FORT LAUDERDALE, US - Reviewed by BO - 01 November 2016
LAS VEGAS, US - Reviewed by STANISLAV - 31 October 2016
" Convenient, cheap, good "
LOS ANGELES, US - Reviewed by ALES - 31 October 2016
ATLANTA, US - Reviewed by MITJA - 30 October 2016
" Top price and service "
" I payed for premiun/sports car. They charged me extra 611 USD for taking Dodge Challenger. I am not satisfied with that, because some alamo locations provide sprots cars with no extra charge if you reserve premium car. i have issues with two cars. They requied oil change. "
ALBUQUERQUE, US - Reviewed by ANATOLII - 30 October 2016
" 100% satisfied, the best broker I have ever used. "
" Fast and smooth transaction, afforadable one-way fee despite long distance (take in ABQ and drop off in LAX), great condition car. Can't find any negative, strongly reccomended. "
LOS ANGELES, US - Reviewed by ROBERTO - 27 October 2016
SAN FRANCISCO, US - Reviewed by SULEYMAN SUHEYL - 27 October 2016
" good rate on reliable rental company keep going "
" nice and smooth rental. "
BOSTON, US - Reviewed by JAN - 27 October 2016
DENVER, US - Reviewed by JEAN-DAVID - 26 October 2016
" quick and friendly "
WASHINGTON DC, US - Reviewed by ALAIN - 25 October 2016
MINNEAPOLIS, US - Reviewed by PAUL E - 25 October 2016
" Easy to book. Good deals. Have used for many reservations at American locations. "
" The counterman at Alamo in the MSP airport seemed friendly when we approached the counter and asked if we were in town for the Rider Cup, when we told him no his whole attitude became rude. He advised us that the rental we had purchased through Auto Europe was not valid for the insurances and insisted we would have to purchase Ins. He then said my drivers license was not good with the rental and when we attempted my partners license which was European and his card would not go through the Alamo system he became even ruder. He went in the back and came back with the same attitude I took the car anyway since we had paid and left the MSP location. What is up with this????? "
MIAMI, US - Reviewed by RAUNO - 18 October 2016
ORLANDO, US - Reviewed by PETER - 18 October 2016
" Perfect! Best rate that I could get! "
" I like ALAMO. Especially if you're using "Skip The Line" "
TAMPA, US - Reviewed by PETER - 17 October 2016
DENVER, US - Reviewed by EVA - 16 October 2016
PORTLAND OR, US - Reviewed by PAUL E - 16 October 2016
" Auto Europe is easy and convenient for us. "
" While in PDX to pick up our last reservation with ALAMO while visiting the USA we arrived after 7:30pm in darkness and in the rain. We were offered to identical vehicles, Chrysler 200's, however there was no lighting outside to see the cars, nor were there umbrellas offered and this was Portland Oregon where there are alot of rainy days and nights. I did my walk around to the best of my visability, but only saw splattered white paint on the drivers side passenger's back door. I advised my check in agent back inside the ALAMO office, he came back and advised that we could take the other car, as it was raining and we had loaded our luggage in the rain I opted to take to care with the white paint. The lot departure was worse not car check. "
LOS ANGELES, US - Reviewed by YULIIA - 15 October 2016
LOS ANGELES, US - Reviewed by GABOR - 15 October 2016
" Correct processing. "
" Professional, efficient processing, good costumer care. "
ORLANDO, US - Reviewed by STEFAN - 11 October 2016
" Trouble free so far, will surely use "Auto Europe" services again. Thank you. "
" Car was excellent, but was not clean inside from last rental. Dealing with Alamo was easy. "
MYRTLE BEACH, US - Reviewed by FRIEDHELM - 07 October 2016
" When I pick up the car Alamo gave me a dirty not cleaned small 2door car,to get a other one it tuck 3/4h.Also this car was not clean, so I went for an upgrade. The spouse as an 2nd Driver was 10.99US per day "
" See above!! "
SAN FRANCISCO, US - Reviewed by PENNY - 07 October 2016
" Hassle free rental with usual confidence from booking via Auto Europe. "
" Pleasant service with no hard up-selling! Note: Huge queues in downtown San Fran Alamo office - 1.5 hours to get processed. Was told this normal! "
SAN DIEGO, US - Reviewed by NATASHA MARIA - 05 October 2016
" Very happy customer and you even optimized customer satisfaction by sending out the reminder email with 'please contact us if you are in doubt by the rental counter/ if they try to sell you additional insurance packages' "
" OK swift service. Great car- and they dis not try to sell me additional packages (apart from upgrade of car, option between post- fill/ self- fill gas and gps option) "
SALT LAKE CITY, US - Reviewed by VICTOR - 02 October 2016
MIAMI, US - Reviewed by MANDY - 01 October 2016
" Guter Service mit der Best Price Garantie "
" Unkomplizierte Regelung eines Glasschaden. allerdings wäre es noch besser , wenn aus den Vertragsbedingungen hervorgeht, ob Glas und Radschäden mit versichert sind. "
SAN FRANCISCO, US - Reviewed by SATISH - 30 September 2016
" Great deals, great vehicles "
" Very nice and new cars, swift service no extra or hidden charges "
LOS ANGELES, US - Reviewed by ANELA - 27 September 2016
" Very simple reservation..my first and the best experience! "
" Everything was perfect, easy pickup and super fast return.. "
DENVER, US - Reviewed by CHAIM - 25 September 2016
LAS VEGAS, US - Reviewed by FRITZ - 23 September 2016
" great selection, easy booking process, attractive rates/pricing "
" very friendly and supportive people at Alamo's, great car, easy takeover and return process, no comparison to dollar that deliverd an extremely poor service last year when we were in the states! very happy and satisfied with Alamo and will come back again. "
DENVER, US - Reviewed by ANDREJ - 23 September 2016
MIAMI, US - Reviewed by SERHAN - 21 September 2016
" Good discounts with head to toe insurance coverage is a great value to us. However this could be better by providing a real head to toe coverage at the start. I had to buy an extra coverage which was kind of forced onto me against vandalism and theft when the car got parked at a parking garage. I was not sure if this was included in the cover from the get go, but they made me believe that it was not. Auto Europe has to be more explicit about the exact coverage they provide as part of the rental agreement. I did not like this. "
" Their sales tactics at the counter panned out and I caved in buying extra insurance for vandalism or theft when parked at a parking garage, which cost me extra 62 USD for 8 days. "
MIAMI, US - Reviewed by JUSTINAS - 19 September 2016
BOSTON, US - Reviewed by JOLITA - 19 September 2016
LOS ANGELES, US - Reviewed by JEAN-PHILIPPE - 16 September 2016
" People at Alamo did not manage to deal with our prepaid voucher. They gave us a price which was superior (600 USD more !). So I refused. We lost 45 minutes when getting the car and again 45 minutes when giving back the car, because of that problem. Eventually, we pay the right price. "
LOS ANGELES, US - Reviewed by JORGE - 16 September 2016
MIAMI, US - Reviewed by ANAND - 15 September 2016
" They never give you the car which you hire. the alternative car offers have a smaller boot. The lady (Erika)at the counter are not polite, rather aggressive or abrasive. She was trying to sell me some extra insurance which I did not need. "
PHOENIX, US - Reviewed by URSULA - 14 September 2016
" Cheap rentals, yet the car available at the rental company did not match the chosen one. "
" We reserved the car, supposed to be similar to Kia Rio. The only car in that class available in Phoenix, was Chevrolet Spark which I find smaller. Since we were travelling through rough country and national parks, we were advised to get a car classs upgrade which we took. But it costed us 80 $ more! We could have reserved that kind of car through autoeurope for much lesser amount of money. But still the car was very good. Overall I was satisfied with the rental procedure, but I am sorry that I did not choose a middle class already with autoeurope.... "
PHOENIX, US - Reviewed by JAN - 14 September 2016
LOS ANGELES, US - Reviewed by ELIAS - 14 September 2016
LAS VEGAS, US - Reviewed by IRINA - 12 September 2016
" Very customer-oriented service, great selection of vehicles within the pre-ordered class. "
MIAMI, US - Reviewed by MARGUS - 10 September 2016
LOS ANGELES, US - Reviewed by JACQUES - 09 September 2016
" Very easy. "
" Very goog car and very good service for the price we paid ! But we forgot a jacket and we couldn't obtain it for a reasonable price by FedEx. We have to pay more than 100 $ for FedEx service. I know it's not your fault, but it's a pity. "
DENVER, US - Reviewed by LEEN - 08 September 2016
BOSTON, US - Reviewed by FABIO - 07 September 2016
SAN FRANCISCO, US - Reviewed by CONSTAN - 06 September 2016
ORLANDO, US - Reviewed by JOSE - 05 September 2016
" Rental company should be better equipped if computer down ( back up service) "
" Should have back up system if computer down "
MYRTLE BEACH, US - Reviewed by FRANK - 05 September 2016
SAN FRANCISCO, US - Reviewed by AMANDA - 29 August 2016
" Didn't take the rental in the end as a friend picked us up. "
NEW YORK, US - Reviewed by ANGELO - 26 August 2016
" Merci, Merci, le service et la voiture ont été excellent oui bien sûr je relouer une voiture cher vous. Je vous remercie "
" Merci, Merci, le service et la voiture ont été excellent oui bien sûr je relouer une voiture cher vous. thank you "
SAN FRANCISCO, US - Reviewed by CARLOS - 26 August 2016
" Great service, they upgrade our car for free. "
LOS ANGELES, US - Reviewed by AIGARS - 19 August 2016
" Overall good experience. Man at the pick up desk was a little bit arrogant. "
NEW YORK, US - Reviewed by JULIA - 16 August 2016
ALBUQUERQUE, US - Reviewed by ANDREA - 16 August 2016
LAS VEGAS, US - Reviewed by PHIL - 06 August 2016
" Always book with Auto Europe, for 12 years now... "
" was good... but there was no car choice one car left in the chosen category...finally chose one of a lower category, for the same price... "
SAN FRANCISCO, US - Reviewed by DAN - 02 August 2016
" Best price i could find on that date. "
" No pain rental. Quick take & drop off. Got a free upgrade that morning from the nice lady on the garage. Car almost new. Worked like a charm the entire time, just had to add gas. "
SAN FRANCISCO, US - Reviewed by YEVGEN - 01 August 2016
" The company charged me extra 27$ for gasoline, even though I completely refilled my tank 5 minutes before giving back the car. After calling them, they refunded me 12$, but charged extra 22$ that I still haven't gotten back. "
SAN FRANCISCO, US - Reviewed by IVAR - 29 July 2016
" the problems with all rental companies is that they will sell you a lot off insurance when you pick up your car. I suppose they have the same information as we have on the contract. When we deliver car we suddenly had something they called CONCESSION RECOV FEE. 42.20 DOLLAR. And something they called RAP 79.64 dollar. I call it cover fees when we deliver the car. It.s insurance on insurace. "
" We got a nice new car, deliver car was ok but all the fees you get is not ok. "
LOS ANGELES, US - Reviewed by HERMES - 26 July 2016
" Very good! well organized. everything went smoothly. "
" very good service, everything went smoothly, good car and good service. "
MIAMI, US - Reviewed by WERNER - 18 July 2016
NASHVILLE, US - Reviewed by YVES - 17 July 2016
LAS VEGAS, US - Reviewed by PRIMOZ - 13 July 2016
" Reservation ok, no problem. Also documentation for renting at local partner alamo ok, very smooth. "
" Alamo Road assistance doesn work at all!!! We parked the car on Fulton street in San Francisco in the middl of the day and someone broke the window and stol some stuff from the car. Everything happend in just few seconds. The broken glass was every where in the car. We called cops and Alamo customer assitance number, explained the situation and got information that we got replacement car in two hours. After 2 hours nobody came, so I call again. Totaly I called 5 times, explaining the same and every time we were assured that help is on the way. After ten hours of waiting at 10 p.m. still nobody came. Then we with broken window went to SFO where we at National got new car. They said to us that operators on customer service were lieing. "
DULUTH MN, US - Reviewed by ØYVIND - 12 July 2016
" We loved the car we got. Got an upgrade without any extra fee so we were very happy. "
SAN FRANCISCO, US - Reviewed by UWE - 08 July 2016
" Wir erhielten keinerlei Unterstützung durch das Europe Call-Center bei der Streichung der nicht vereinbarten Zusatzversicherungen. Wir mußten dies alleine direkt mit ALAMO klären. Service sieht anders aus. Das Preis-/Leistungsangebot des Fahrzeuges war gut. Leider stand der gemietet Fahrzeugtyp nicht zur Verfügung. Schade ! "
" Bei der Übernahme des Autos hat der ALAMO-Mitarbeiter uns massiv unter Druck gesetzt zusätzliche Versicherungen abzuschließen. Obwohl wir diese nicht abgeschlossen haben, war dann doch eine Zusatzversicherung auf dem Übernahmschein. Diese mußten wir am nächsten Tag in San Francisco streichen lassen. Außerdem stand das bestellte Fahrzeug nicht zur Verfügung. Positiv war nur, dass wir uns dann ohne Aufpreis einen größeren Wagen aussuchen konnten. "
SAN FRANCISCO, US - Reviewed by OLEG - 05 July 2016
SAN FRANCISCO, US - Reviewed by AUGUSTO - 04 July 2016
" The van was very good. But it was not so clean when I picked it up. "
FORT MYERS, US - Reviewed by SIEGMAR - 03 July 2016
TUCSON, US - Reviewed by FRANCOISE - 02 July 2016
" Everything fine "
" The economy car provided by Alamo was fine with low mileage but there was no window cleaning liquid and one tire showed low pressure: probably bad maintenance. "
DETROIT, US - Reviewed by SUSAN - 02 July 2016
" Car rental experience to pick up the car was not good. Rented a GPS that was useless. "
" I was impressed that someone called me and asked me about my GPS problem. "
PORTLAND OR, US - Reviewed by LASZLO - 30 June 2016
" Everything went on as planned, we were completely satisfied. "
" Everything went on as planned, we were completely satisfied "
DENVER, US - Reviewed by JEAN-PAUL - 30 June 2016
LAS VEGAS, US - Reviewed by JAN - 28 June 2016
" Nice services, good prices. "
" Very nice experience. Ford mustang was very good choice :). "
LOS ANGELES, US - Reviewed by VITALIJS - 27 June 2016
" 'extended coverage' is very misleading, it does not include towing costs! "
SAN DIEGO, US - Reviewed by ALEXANDER - 27 June 2016
PHOENIX, US - Reviewed by FRANCOISE - 24 June 2016
" Everything fine with Autoeurope specially on the phone. Helpful staff ready to find us the best deal. "
" Our first car in Phoenix showed next day a warning signal on the dashboard. Luckily the hotel where we were staying help us with phoning and Alamo send another car to the hotel. We saw almost immediately that that car had an oil leak at the back axle. Another phone call and they send us yet another car a Hyundai Santa Fe which was very good and made our trip very nice. The story lasted all afternoon until 7pm. Alamo 's fleet is too small in Phoenix. It took them a long time to find a replacement car. Their car have also high mileage ( not our last one) "
SAN DIEGO, US - Reviewed by KERIM - 23 June 2016
" Difficult to understand the extra charges (additional insurance, tazes ect. ) "
SAN FRANCISCO, US - Reviewed by PRIIT - 22 June 2016
PHOENIX, US - Reviewed by PETR - 21 June 2016
MIAMI, US - Reviewed by JAVORKA - 18 June 2016
HOUSTON, US - Reviewed by IGOR - 14 June 2016
LOS ANGELES, US - Reviewed by STEPHANE - 14 June 2016
BOSTON, US - Reviewed by KRIS - 13 June 2016
NEW YORK, US - Reviewed by CHARLES - 12 June 2016
" Very good service and will be using Auto Europe again "
" Very good service in and out within 10 minutes would highly recommend Alamo "
LOS ANGELES, US - Reviewed by CRISTIAN - 11 June 2016
LAS VEGAS, US - Reviewed by VOLKER - 09 June 2016
LAS VEGAS, US - Reviewed by ANDREAS - 08 June 2016
" Es traten bei der Abholung und Abgabe keine Schwierigkeiten auf. Ebenso hat der Wagen während der 3 Wochen keine Probleme gemacht, daher war alles ok. "
" Alles ok. Der Alamo-Mitarbeiter wollte mir noch eine weitere Versicherung aufquatschen, aber die haben wir dankend abgelehnt. In der Choiceline waren mehrere Autos, sodass wir das für uns am besten passende aussuchen konnten. "
MIAMI, US - Reviewed by NIKOLA - 04 June 2016
" They were pushing to pay for CDW and Liability again. I refused .They told me that voucher you gave me is not good for insurances that I paid for and that they will charge me if anything happens to the car. Very, very unpleasent experience at the Alamo office. I wish you printed explicitly on the voucher what Extended coverage includes so Alamo and other bad agencies don't have any room for bullying people once they show up in front of them with a whole family behind them. "
MIAMI, US - Reviewed by AHMET RAMIZ - 03 June 2016
" Too crowded during rental, it tooks more than one hour to rent "
WASHINGTON DC, US - Reviewed by CLAUDE - 31 May 2016
" The car was not at the airport as advertised, we had to get there by shuttle and it was raining. The car was in the open in the rain so we got wet and could not check for any body damage that day. Next day the car had some scratches on it and we reported it asking them where the drawing of the car most rental companies issue showing current damage. They said that dont supply that. If I did not have full insurance I would have been concerned with their practice. All else went well. "
MIAMI, US - Reviewed by FERNANDO - 27 May 2016
MIAMI, US - Reviewed by JEAN-FRANCOIS - 24 May 2016
" contract with AutoEurope clear & simple, precise with all key informations needed (nothing unnecessary). Everything that Alam abode by "
" it was at MIA airport very quick for taking the car out (with a great choice of cars) and return it 32 days later (a period not always possible with many rentalal agencies). "
JACKSONVILLE FL, US - Reviewed by PAUL - 24 May 2016
SAN FRANCISCO, US - Reviewed by BETTY - 24 May 2016
LOS ANGELES, US - Reviewed by DANIEL - 24 May 2016
MIAMI, US - Reviewed by HELLMUTH - 23 May 2016
" Easy to use, finds great rates. "
" Fast, efficient, new and clean car "
MIAMI, US - Reviewed by VALENTIN - 22 May 2016
" Very good service! "
" I rent always chose Alamo! Good services "
PHOENIX, US - Reviewed by ANDRE - 21 May 2016
" Very attractive prices and quite reliable services. "
" You can rely on them. "
SAN FRANCISCO, US - Reviewed by MIGUEL ANGEL - 20 May 2016
MIAMI, US - Reviewed by ALES - 18 May 2016
WASHINGTON DC, US - Reviewed by SELCUK - 17 May 2016
MIAMI, US - Reviewed by GEORGI - 14 May 2016
LAS VEGAS, US - Reviewed by STANISLAV - 12 May 2016
" Perfect service! "
" Perfect service! "
LAS VEGAS, US - Reviewed by PAOLO - 10 May 2016
MIAMI, US - Reviewed by DAVID - 09 May 2016
DALLAS, US - Reviewed by GILLES - 06 May 2016
" At the airport of Fort Worth, Dallas, the representative Alamo prepared the document of rent GOLD, and asked me to sign the document without tell me that he added me the insurance passengers and road service. At the bottom of this one, appeared the amount of loads considered at 229,76 dollars, for diverses taxes, the personal insurance and the road service (for a vehicle of 1700 miles). I told him that I did not want to pay this sum, that the rent was already paid, and thus that I had to pay nothing and that I had all the insurances. He told me that I had to pay nothing. I insisted repeatedly, and he confirmed to me also repeatedly that I had to pay nothing. Tired of a long journey, not mastering the English language, because the good reputation of the company Alamo, I wrote my initials and signed the document for the places where he asked to me for it. My credit card was charged at the end of the rent! I very clearly have the impression, that the representative Alamo, took advantage of my state of fatigue, my English not language ability comma to deceive me. I am terribly disappointed and I dare to hope that the other employees of the company Alamo act differently with their customers. "
LAS VEGAS, US - Reviewed by FABRICE - 06 May 2016
MIAMI, US - Reviewed by JIRI - 05 May 2016
" Ich habe resserviert mit extendend cover / Glass, Tires, Undercover and Roof /, aber bei Alamo nur grund Versicherung!!! Auto extrem schmutzig!!! "
BOSTON, US - Reviewed by ISIDRO JOSE - 04 May 2016
SAN FRANCISCO, US - Reviewed by GERRIT - 01 May 2016
AUSTIN, US - Reviewed by EDUARD - 30 April 2016
" Although I was informed on the front desk that I can add the additional drivers in the office in the parking lot, the employee there could not do the operation there and we had to go to the front desk again and lost 30 minutes. But the car and everything else were great. "
PHOENIX, US - Reviewed by RONALD - 30 April 2016
" Zeer behulpzaam bij telefonisch kontakt "
" GPS was 180 extra , voor een niet ingebouwd toestel : voor die prijs kan een nieuwe kopen Heeft het dan ook nog begeven de laatste dag . Voor de rest alles perfect geregeld , dank u daarvoor "
LOS ANGELES, US - Reviewed by JARI - 29 April 2016
" Good pricing and have your support when something happens. "
" Fast and efficient. "
BOSTON, US - Reviewed by GYÖRGY - 29 April 2016
" good and reliable "
SAN JOSE, US - Reviewed by VLADIMIR - 27 April 2016
MINNEAPOLIS, US - Reviewed by DEVIN - 27 April 2016
PHOENIX, US - Reviewed by HENRI - 17 April 2016
" we've rented through Auto Europe several times and were always satisfied. "
" We've rented from Alamo often, but this time we were not completely satisfied: the attendant tried to push us to get extra options: I know it's the policy, but too much is too much, and this time he "over pushed" us. he talked fast and too much. we are fluent in English, but after a long flight from overseas you need some time to adjust, and when I told him he was making us dizzy and please to slow down, he said there were many people waiting and he had to be quick. too quick for us !! we could not find our passports after the transaction, he pushed us aside and called the next customers, with us trying to collect our papers and documents on the corner or the counter. quite unpleasant. I complained when we returned the car. "
LOS ANGELES, US - Reviewed by ERWIN - 13 April 2016
" have an issue about not being able to contact anyone at auto europe during the car hire period. really need someone to take care of issues as they arise. "
" have just been charged an additional 214 usd ...1 month after we returned. what is this for?? "
SAN FRANCISCO, US - Reviewed by VIKTORIA - 13 April 2016
SAN FRANCISCO, US - Reviewed by CHANEL - 28 March 2016
" Agent was very helpful "
" Of all the car hire counters I've been to over the years, the Alamo one was the friendliest and most energetic by far. A pleasure to deal with. "
SAN DIEGO, US - Reviewed by SANG HEE - 27 March 2016
" Got a Nissan versa note for a compact rent. Served the purpose (to commute and do the business). The car was relatively new, so satisfactory. The car return place was, however, rather dangerous because the entrance corridor for Alamo was too short to see cars running from the left - I was almost hit by a car, which was never seen until it approached just before my car's nose. It was really close. "
MIAMI, US - Reviewed by RAO - 24 March 2016
" Good prices and flexible service. "
" Good and fast service, helpful staff "
PHOENIX, US - Reviewed by GLENN - 20 March 2016
" When I got to the Alamo rental desk in Phoenix, they told me my Auto Europe voucher was invalid because I had a U.S. passport. I had to pay for the car out of pocket there. How do I get my Auto Europe payment refunded? "
" See comments above. My Auto Europe voucher was not accepted by Alamo in Phoenix. I would like a refund. "
MIAMI, US - Reviewed by FRANCOIS XAVIER - 19 March 2016
" They charge me around 31 more today. "
MIAMI, US - Reviewed by POGORELC - 16 March 2016
MIAMI, US - Reviewed by LUC - 14 March 2016
" super service just perfect "
" super service just perfect "
MIAMI, US - Reviewed by SANITA - 14 March 2016
SAN FRANCISCO, US - Reviewed by MARCO - 14 March 2016
" It is all ok For the nex holiday i will boook auto eirope "
" It is all ok "
ORLANDO, US - Reviewed by PANTELIS - 12 March 2016
MIAMI, US - Reviewed by REKA - 10 March 2016
" Everything went really smoothly, I am glad I booked the car through Autocar Europe! I used their service because their fee includes the most important insurances, plus it had a great package which included 3 additional drivers. "
" Alamo was also great, we received a brand new and clean car, pick-up and return was easy and quick in Miami Airport. "
SAN DIEGO, US - Reviewed by ABEER - 07 March 2016
" They were very friendly "
MIAMI, US - Reviewed by OLIVIER - 04 March 2016
SEATTLE, US - Reviewed by ARNI - 03 March 2016
" There was some confusion about the child seat that I did order, where it should be picked up. Had to revert the car at the exit to get back to the booth in the carpark to get the seat. "
LOS ANGELES, US - Reviewed by IANA - 02 March 2016
" Easy to book, very helpful staff, best prices. We used auto Europe several times already and everything went well. "
" Special thanks to the manager in Los Angeles airport with name Ben. Everything goes very smooth and fast with Alamo, the cars are new and in a good condition. We'll use Alamo in future also! "
SANTA ANA, US - Reviewed by OLGA - 24 February 2016
" We travel pretty often, and over these years we've rented numerous times via AutoEurope. I can tell you, that we had issues couple times several years ago, but right now everything goes smoothly every time. I'm very satisfied, and AutoEurope continues to be our to-go broker for car rental. "
" Very friendly personnel, very quick check-in, check-out, everything was great, would use again "
LOS ANGELES, US - Reviewed by ROLAND - 22 February 2016
MIAMI, US - Reviewed by CZABARKA - 20 February 2016
SAN FRANCISCO, US - Reviewed by SLOBODAN - 17 February 2016
" All was working well. So I was satisfied with the renting. "
" They have well organized renting and the personal was friendly. "
SAN FRANCISCO, US - Reviewed by ANDREJ - 16 February 2016
" The selection of vehicle types in the "Midsize SUV" category was poor. There were 8-10 car available, but they were ALL Jeep Compass model. This is actually a "Compact SUV", which is smaller than the advertised Midsize SUV, e.g. Toyota RAV4, Ford Escape, Hyundai Tucson, etc. "
MIAMI, US - Reviewed by DIDIER - 15 February 2016
" Unable to find sheaper ! "
" No problem at all with the agency except the fact of not any car information at the check in ! "
MIAMI, US - Reviewed by KARI - 14 February 2016
" I am satisfied for service. Easy to pick up and return. Everything went fast. "
LAS VEGAS, US - Reviewed by CHRISTOPHER - 14 February 2016
" Great service, tip pages just before departure very handy as these companys always try to over sell there products, upgrdades etc. Nice that pricing is very clear including all insurance. "
" Allways pushing to take an upgrade, otherwise service was very good, smooth transaction. Did not try to sell extra insurance, "
HONOLULU, US - Reviewed by MARINEL - 13 February 2016
FORT LAUDERDALE, US - Reviewed by PLINIO - 11 February 2016
MIAMI, US - Reviewed by ALEXIS - 10 February 2016
" just perfect "
" Very good and fast "
DETROIT, US - Reviewed by WALTER - 08 February 2016
SAN FRANCISCO, US - Reviewed by CRISTIAN - 07 February 2016
PHOENIX, US - Reviewed by MATTHEW - 07 February 2016
DENVER, US - Reviewed by MIKHAIL - 07 February 2016
" The cars did not have winter tires! "