Auto Europe
- North America
- Central America
THRIFTY UNITED STATES CUSTOMER REVIEWS
- 7.9
- 7.4
- 8.3
- 8.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY UNITED STATES Car Rental Reviews
Average Rating for Thrifty :
ATLANTA, US - Reviewed by MICHAEL - 26 July 2025
" Best deals and experience! "
" Smooth rental and added perks going with you folks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by SILVERIO ADRIANO - 20 May 2025
" . "
" Great experience overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by MARJAN - 13 May 2025
" Until now very satisficed with rental company. "
" Procedure at counter staff was ok, first car broke after 3 miles, transmission problem, called assistance, great response, got other car and all was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 09 May 2025
" I had to sort it out myself, but selected Thrifty for the first time. "
" They gave me an old junky car to start with. It was a big deal to exchange the car for Nissan Ultima. I always book through autoeurope but will choose the usual US company. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JACQUES - 30 April 2025
" excellent "
" Thrifty was great, good service very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BALTIMORE, US - Reviewed by STEVE - 20 April 2025
" This was aggravating and an unacceptable experience. The on site staff were not helpful. "
" There were NO CARS available at my pick up time, and a FOUR HOUR WAIT. I accepted a huge pick-up truck after an hour ( Ram 2500) so as to not wait...that I then had to drive to another location the next day to exchange for an SUV......not a great experience. No, I would not recommend. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by IVAN - 17 April 2025
" Overall good "
" Waiting too long at the counter "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by LUC - 15 January 2025
" Very smooth experience with Auto Europe, but poor treatment by Thrifty. "
" Car was OK, yet we had to wait over an hour after doing the paperwork in the rental place before we received the car. We had a similar experience with Thrifty at LAX last year. Further - and we never experienced it with our many rentals in the past years - the agent at the counter added without asking extras to the contract (PAI and roadside assistance) costing an additional $250. I spotted it too late and didn't have the energy and time to go back to the rental place to challenge it, so I swallowed the cost. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by ARISTOS - 14 January 2025
" Car could be better for a 24 day rental "
" Excellent service from staff however, the SUV given to me was making some weird noise when started cold. Was always worried about the noise even though I had no other major issues with the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by CSABA - 11 January 2025
" I can reccommend their service. More staff could be hired when pick up your car. "
" Very good condition car for good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MYKOLAS - 09 December 2024
" No experience just stress and nervous trip "
" No car receided Lots of stress, better not to use autoeurope - no real support at complicated situation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by MILAN - 23 November 2024
" OK "
" All OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by RIKKI - 19 November 2024
" met all expectations "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by MITCHELL - 12 October 2024
" OK "
" Had to wait 30 mins as they said they didn't have the car we booked. Finally asked to talk to a manager and she immediately got us a car. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by ALLAN - 11 October 2024
" I have used Auto Europe for my world wide car rentals over the last 15years. Always a great service with very competitive pricing. "
" The type of car I was offered as a mid size (Kia Sole) was not what I call a mid size. They said there was nothing wise but I waited for an hour and eventually a Chevy Malibu was available. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by FRITZ - 20 September 2024
" Booking process was easy with absolutely no hassle at all. In addition we appreciated the competitive rates (compared with other car rental brokers). So after all our customer experience was once again very good and we will certainly come back to Autoeurope.eu next time we book a rental car abroad. "
" Unfortunately Thrifty changed their car selection setup a couple of months ago. Until then customers could choos their car in the respective category on their own. Now the car is pre-selected by Thrifty and the counter staff neither did inform us about the change nor was asking what kind of vehicle we would like to prefer. Instead they assigned a car to us that we did not like which in addition turned out to be in a very bad condition (high mileage, worn out, scretches and dents etc.). With a lot of effort finally and luckily we could change the car to a more favourable model. Du to these facts we will never consider Thrifty again for a car rental, but will go back to Alamo, where we already could experience the best overall customer service in the past. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by PLAMEN - 12 September 2024
" добра организация,лош партньор "
" Твърде дълго време за получаване на автомобила, не добро техническо състояние, лоша хигиена "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by JOSE ANTONIO - 21 August 2024
" D "
" There were only 1 people at the counter because one people left and the other had issues with the thrifty software. We all at the line had to wait quite long to do the paperwork although everything was done online in advance. When finally the papers were ready, they did not have cars!! There were 20 people waiting for cars. After waiting for more than 20 min, they offer a different type of car pickup that I had to take to make it in time.... A very disappointing experience. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by DEREK - 11 July 2024
" I feel the Thrifty agent was less than entirely honest. "
" We were encouraged to upgrade to an electric vehicle to benefit from better mileage cost. The overall fuel consumption on the provided Volvo was barely equal to my wholly petrol driven vehicle. For the privilege we paid an extra $20 / day. Money down the drain "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GIANCARLO - 09 July 2024
" totally satisfied from beginning to end of the rental. "
" excellent service from desk to car and return. car was perfect clean and in full order. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GINO - 01 July 2024
" Already mentioned see above "
" After being a loyal customer for a very long time I made a mistake called your agency and still get double charged. Still waiting on my refund or for someone to contact me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by PETR - 10 June 2024
" n/a "
" Car was OK, but the person at the desk intentionally lied about fees i have to pay and force me to purchase unlimited tollpass "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by KRISTINN - 04 June 2024
" Happy with my rental and good price. "
" Everything very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ARNO - 29 May 2024
" I booked with additional driver, when at the desk it was not the case "
" no options for cars in the same class also very poor support on desk when asked to pay for upgrade also no cars available, but 30 minutes later new batch cars came in from there depot "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by MINDAUGAS - 24 May 2024
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by ANTONIO - 06 May 2024
" A little worried because I still didn't receive the reception nor the refund of the 500usd deposit "
" Still waiting for the e mail copyright of the reception, and more importantly for the refund of the 500usd initial deposit "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by PETROS - 19 April 2024
" Thrifty are CHEATERS!! They still your money!! "
" 1 mile prior to arrival to Thrifty LAX we refueled the vehicle fully. The distance we drove from the gas station was 1 km. Yesterday i received a letter from Thrifty notifying me that they found the fuel tank instead beening full, needed 15.12 gallons!! We have been cheated!! This is a fraud!!! 3 persons were on the vehicle, 3 medical Doctors. There is no chance for this to be true. Probably it is their system to charge Europeans with this fee. I'm very angry, and very dissapointed "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOSTON, US - Reviewed by KRISTIN - 19 April 2024
" very happy. I will use again. "
" very nice VW "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MUHAMMAD - 17 April 2024
" Very bad experience "
" Very helpless staff , it seems like a trap after booking , they don't want to help , booking is not confirmed for a car , also ur staff cannot help and does not compensate in any way "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PORTLAND OR, US - Reviewed by FRANCIS - 14 April 2024
" Very simple, best way to make sure you get the best prices "
" Pretty good, just resist on their selling efforts to sell you additionnal options (insurance, gas refull...) "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JAROSLAV - 11 April 2024
" All good. Thank you. "
" Everything smooth. Just got a bit different car according to the type mentioned - a bit smaller I guess. Could have been the same class. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DAVID - 01 April 2024
" Super Preis Leistungsverhältnis! TOP "
" Fast and uncomplicated service! Was a great experiance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ELEANOR - 29 March 2024
" Thrifty were fine and gave me an additional hook up cable, however the electric charging points provided on the pesto APP were dissapointing, it you had to go in & pay for parking in Terminal A or B to recharge the vehicle. The Jetblue ones are for staff only and the chargepoint app does not have all charging stations , and you end up having to download for example FPL app for South Florida , at Cocoa Beach , the fast chargers were charging twice as much but were not fast. The Max they produced was 25kw , " I tried 2 of them" . 4 stations one out of order , the balance on a go slow. They expect everybody to have top-of-the-range phones and international roaming. Those things should work with a credit card only/ as well. The electric car experience is very stressful over there , and does create range anxiety because when you get to a charging station there is no guarantee if you find it , it will be working "
" Thrifty were fine and gave me an additional hook up cable, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RUBEN - 14 March 2024
" Value for money and great service "
" Great service nice car smooth transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by GREGOR - 19 February 2024
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 16 February 2024
" Online booking worked well "
" I was told at MCO TERMINAL C pickup that my category of car reserved was unavailable. The counter staff attempted to upsell a higher standard of car and wanted to charge me EXTRA for 33 days! As the queue behind me was very long. I asked Thrifty to honour my booking. I was then offered an ELECTRIC car at a higher extra charge. I declined the offer and eventually I was given the car category I ordered. This was an unprofessional transaction. The car was dirty inside with 87% fuel in the tank. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
RALEIGH, US - Reviewed by ALFONSO - 14 February 2024
" PERFECT "
" PERFECT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by STEVEN - 07 February 2024
" See above. "
" They showed me a row of vehicles and said I could take any of them. I almost chose a nice Volvo, but on looking closer at it, I saw it was an all-electric vehicle. Yet nobody was there giving instructions on how to use it. They just assumed I knew. I have never driven an electric vehicle. I did not know how to recharge it, where to recharge it, if it could be recharged with a Tesla recharger, how far it would go on a charge, etc. etc. It also said on the paperwork that I had to bring it back with a full tank of FUEL. How could I do that if it was an electric vehicle? Again, no explanation from Thrifty personnel about any of this, or even a warning that some of the vehicles were all electric. A lot of assumptions on their part. This was a customer service FAIL! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MIAMI, US - Reviewed by KALMER - 04 February 2024
" . "
" Car had due date oil change and during 17 days rental period I got every day reminder to change the oil. Rest was OK. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by NICCOLO - 21 January 2024
" Terrible "
" I have contacted you repeatedly. The car was not available at Thifty. I had to take a taxi home. I am waiting for you to reimburse me "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CHICAGO, US - Reviewed by ARISTOS - 09 January 2024
" Excellent value for money "
" The car we initially got had some problems (engine light on, battery on the low side) so I called them and gave me a different car. Second car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by RENE - 11 December 2023
" Car ok. Staff in the USA a disaster. And the worst thing is that they think they are doing a great job "
" Very unhelpful staff and not friendly at all "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by MARTINA - 05 December 2023
" Everything was fine "
" Waited about an hour to get the car. No printed recipe, no email at the end. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by JI?Í - 04 December 2023
" No. "
" Hi, the matter is about reservation number K63407258D5- THRIFTY, Auto Europe voucher number EU20514205-1. On November 29th, I crashed the rental car, which was undamaged and with a full tank, which I told the Thrifty pickup just to be sure. On December 1, 2023, an amount of $54.79 was deducted from my account. I don't know what and why. When I picked up the car at the beginning of my lease, I pointed out to the Thrifty employee that I didn't want it to happen in the past. I don't have any other options, just what I paid for the voucher. The worker took note. It was strange to me that I didn't have to sign anything when receiving the car keys, which has never happened in the past...! I am a long time customer of Auto Europe Car and this has never happened in the past. So I am asking for a refund. Thank you. Jiri Svozil. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BOSTON, US - Reviewed by STEPHEN - 28 November 2023
" As above "
" We had to queue for over 2 hours to pick up the car. There were at least 30 people in front of us and only two desk people "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by EUGEN - 21 November 2023
" AutoEurope is very thrustful company "
" I returned the car with full gas tank but they charged me with 55 usd. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by DAN - 18 November 2023
" It took 1 hour 45 minutes to deliver us a car that was not the SUV that was requested but an Altima with scratches everywhere and an ugly smell. But we were already desperate for the waiting time and we had no choice but to take it. I won't rent there again and I would like my money back. "
" It took 1 hour 45 minutes to deliver us a car that was not the SUV that was requested but an Altima with scratches everywhere and an ugly smell. But we were already desperate for the waiting time and we had no choice but to take it. I won't rent there again and I would like my money back. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BOSTON, US - Reviewed by DANAJA - 05 November 2023
" Missing a few rental locarions, but overall a friendly user experience and a helpful website. "
" I don't normally post negative feedback, but. 1. The agent at the counter was very sweet and hadn't the slighest idea about driving or cars. 2. I did not get the vehicle I had chosen; instead, I was told it would be an EV and nobody could tell me how or where or how often it needed to be charged. 3. It was not an EV but a hybrid with a broken down battery that ended up having engine problems. I could exchange it without issues a few days later at a nearby location. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by ALINA - 30 October 2023
" See the Thrifty experience review "
" Total scam. Rented a car with full insurance including windows and roof. During pick was told that everything was pre-paid only to find out after drop off that they included without asking and mentioning it PREMIUM EMERGENCY ROADSIDE SERVICE, which resulted in extra USD 186. Will never rent anything from them again. Not worth it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by COLINDA - 20 October 2023
" Except for the lack of a system for the tollroads it was fine "
" Man at the counter could be a little bit more informative especially about the way they handle the tollroad "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by JOHANNES - 17 October 2023
" I do not know if the problem with the brakedownservice not being applied is a mistake of Thrifty or Autoeurope "
" Picking up the car, i was offered to buy their brake down service. I told her that I already bought the break down service and that it was on the voucher so I opted out of buying it (again). Signed for it without the brake downservice and could pick up my rental. Had asked for a compact but got a full size because there were non other left. I still prefer the compacts. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BALTIMORE, US - Reviewed by TERRI ELAINE - 15 October 2023
" We had some trouble w the initial Rental as there were no cars but they worked to solve it "
" There were no cars on arrival but they tried to make up for the issues that occurred "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by BAS - 23 September 2023
" Na "
" They did not explain anything about toll and then charge a hefty fee. Picking up the car was a very long wait, while it is was not busy at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
ATLANTA, US - Reviewed by BIRTE - 23 September 2023
" X "
" Xx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by NIKICA - 31 August 2023
" AutoEurope is ok "
" They are very unfair regarding toll collection, you either pay 24 us dollars per day or they charge you 10 us dollars for each transaction you manually pay. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MIAMI, US - Reviewed by VIRGINIE - 23 August 2023
" I reached auto Europe regarding my problem with the rental and the customer representative didn't care. No solution provided and not very friendly. "
" The category I booked was not the category provided. At Miami airport, the staff was not good at all and very unprofessional. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by DANILO - 27 June 2023
" Good company Sometimes the voucher and the considiton of insurances are a bit confusing... "
" - Slow reception procedure at La Guardia Airport rental office. - Pre check in dose not work, so spent time entering the data and still being unable to upload - I was led to believe that the too amounts from La Guardia to Boston would be more than 130 USD, so they convinced me to buy a lumpsum pass at 129USD plus taxes. After checking with some friends, it appears that tolls are far below that amount. - They did not recognize that i had a Super Breakdown Cover Package, said it was not a Thrifty insurance option... I wonder what would have happened in case of accident and towing required... "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SEATTLE, US - Reviewed by ZSOLT - 15 June 2023
" Very flexible and reliable "
" Everything was almost perfect, one tiny thing to note is that the tank was a bit less than full "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by LUKA - 14 May 2023
" Auto Europe, You do Your job really good! Thank You! "
" We had a very bad experience with our recent car rental at Thriffty at San Francisco Airport. When booking the car, we chose and paid for car insurance (we chose standard insurance, the only thing that was not included was Optional Premium Emergency Roadside Service (PERS)). At the counter, the lady asked us if we wanted any additional insurance and we explicititly said no, that we only want what we already chose and paid for when booking the car. She said ok and to sign the papers then. She then requested the credit card that we used when booking the car. Soon after we left the place, Thriffty charged us 124,18 $. We assumed it was some kind of deposit which we would get back upon returning the car. When we returned the car, we got a receipt, from which we saw that Thriffty actually charged us for roadside service in the ammount of 9,99 $ per day + taxes and realized we would not be getting our money back. This is something we did not order and did not agree to. Actually, we explicitly declined any additional services or charges when picking up the car. Something like this has never happened before and we did not expect to be scammed by a rental car company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by AIDAS - 06 May 2023
" Ordering was easy, we expected to have everything included, but had to pay extra while picking the car "
" I was charged additional 594 dollars instead of 150 which were mentioned in the voucher. They said it is for insurance or something and there was no way to refuse it. First car they provided was a bit broken(fuel door didn't close, boot lid was not working) they changed it immediately, but we received smaller car (first was ford expedition, new one was ford explorer) however the car we received was almost new with really good fuel economy. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARTIN - 05 May 2023
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by FRITZ - 30 April 2023
" Very professional and efficient Autoeurope online booking plattform combinded with competitive pricing. "
" Unfortunately the pick-up as well as the drop-off process for the rental car were pretty unsatisfying and extremely time consuming (obviously the agent did a mistake while putting the respective data in their system, which resulted in a faulty assisgment of the car. This had to be resolved in a very time consuming manner upon return). "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 9
MIAMI, US - Reviewed by GEORGE ROBERTINO - 28 April 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by LUCIE - 13 April 2023
" The autoeurope website indicated that the deposit could be paid with a debit card, but my card was not accepted. I have never had a problem in any other car rental agency. "
" The person at the counter was inexperienced, sexist and rude. The autoeurope website indicated that the deposit could be paid with a debit card, but my card was not accepted. I have never had a problem in any other car rental agency. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MITJA - 28 March 2023
" No comment. "
" No comment. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDRIS - 21 March 2023
" No any complaints about autoeurope.com, ecxellent experience many times. "
" We were literally tricked into buying extra insurance. Thrifty employee did not explain any of his actions, just said that he is going to charge our credit card for security deposit. Only after he charged credit card, he gave as print-out without any explanation. Later we understoods that instead of taking security deposit, he added insurances (PAI/PEC, Prem Road Serv) and fuel option "full-empty", which in total cost us extra 365 USD. Security deposit obviously was 200 USD, as total sum charged was 565 USD. During our servicing he did not mention any added costs and did not ask our approval for anything. Never before have we experienced a situation where an agent quietly adds what he wants without asking, so we in good faith did not pay attention to his actions. Of course we should have been more careful, but this kind of business is against any ethical norms and customer service rules. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWARK NJ, US - Reviewed by AHMED - 16 February 2023
" Auto Europe always gives best prices "
" The agent was very friendly both of them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by WILLIAM - 05 February 2023
" Excellent rental experience "
" good price, nice car, efficient check-in and check-out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by PATRICK - 02 February 2023
" all went well "
" liked the inclusive rate offered through Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTA ANA, US - Reviewed by DAVID - 17 December 2022
" Easy going to SNA "
" Very good car with Apple play "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by SERHAN - 20 October 2022
" A very good package for travelers to USA. "
" A very good package for travelers to USA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANTONIO - 20 September 2022
" Auto europe has been just perfect "
" When I picked up the card I refused when asked about additional service ( some, not all of them) but they charged them all on my card even though they confirmed they wouldn't. It's about 150€ so I didn't make a scene but that a horrible customer experience "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARCO - 31 August 2022
" Autoeurope è un ottimo broker di autonoleggi, sicuro e anche economico. Comprende assicurazioni che altrimenti noleggiando direttamente non sarebbero comprese. "
" Tutto bene, la macchina in ottimo stato, quasi nuova. Unica pecca al ritiro ci abbiamo messo molto tempo, quasi 1 ora, probabilmente c'era poco personale. Invece il drop off è stato velocissimo, basta lasciare la macchina con le chiavi nel piazzale e si può andare. Avevano detto di lasciare anche oco carburante che poi avrebbero fatto loro il pieno che era più conveniente, in realtà hanna fatto pagare più che al benzinaio... "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DEBORAH - 20 August 2022
" Todo bien "
" Todo bien "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by ALBERTO - 18 August 2022
" Muy contento volvere a alquilar con ustedes si lo necesito "
" Nothing to say , all does very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MAJ-BRITT - 16 August 2022
" Won´t rent from Thrifty again, but understand it isn´t Auto Europe "
" The lines and waiting time to pick up a car are terrible. We were there for more than an hour. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BOSTON, US - Reviewed by ALASTAIR - 15 August 2022
" smooth process "
" I felt cheated by the counter staff: they said I would need the ezpass to drive from Boston to New York (USD 67 extra) when in fact I did not, even when staying on motorway all the way to JFK. That is lying and I don't like being lied to. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by ELIAS - 01 June 2022
" We specificly requested a pick up truck since we would be driving in the US. Such vehicle was not present at the rental location and instead we had to take a family size SUV. This was very disapointing and did not add to making positive memories of our vacation "
" We specificly requested a pick up truck since we would be driving in the US. Such vehicle was not present at the rental location and instead we had to take a family size SUV. This was very disapointing and did not add to making positive memories of our vacation "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LOUISVILLE, US - Reviewed by ALEXEY - 20 April 2022
" Total scam. To service, but I have to pay. Crazy scheme. In all booking if I can not provide a card and do not use the service at least I get the refund except the service fee. But here rules say that if you do not provide the driver license or credit card, it is your problem and you have to pay for everything. Crazy! Thanks God I had only one day of a rental with you and will think twice to use your service. Also will publicize my review to all available resourses. "
" - "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by RICCARDO - 13 April 2022
" Easy and quick "
" Easy and quick. After a 11 hours flight it was all we needed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by STANISLAV - 11 April 2022
" Except for a relatively long time when picking up the car "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TIM - 04 January 2022
" Poor "
" rip off re florida sun pass for tolls.Kept trying to up sale and upgrade me "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by KRISTIN - 05 November 2021
" I waited in line for 1 hour at the counter to get my car. "
" I waited in line for over 1 hour to get my car. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FORT LAUDERDALE, US - Reviewed by MICHAEL - 18 January 2021
" As stated before cars not clean "
" Car smelt like smoke,had to return it and got a second car that was extremely dirty, in Covid time not acceptable at all, were unhappy "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PROVIDENCE, US - Reviewed by THOMAS - 17 August 2020
" overall satisfactory "
" overall very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ARTURAS - 01 April 2020
" Everything was perfect "
" Highly recomended. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by MARKO - 19 March 2020
" Autoeurope also!!! "
" Thrifty is the best!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by ANDREW - 05 February 2020
" Will rent from Thrifty again. Their tollway payment tag works better than Alamo or Budget. Thrifty charges a $10/day fee with unlimited use of the tollways. "
" Everything was perfect except for the car drop off. I wasn't offered a receipt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KLAUS - 26 January 2020
" Positive "
" Good car, low consumption. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ERWIN - 14 January 2020
" Clear communication, I knew what I got for how much. Auto Europe has yet to disappoint me "
" They tried to sell the toll pass by claiming that cash payment was mostly not available anymore. This turned out to be false information (i.e., a lie), as I paid cash every time "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MIAMI, US - Reviewed by LEON - 27 December 2019
" Always a pleasure "
" Simply the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHARLES - 15 December 2019
" One of the best rental experiences I've had in a long time. "
" The staff and LAX (pickup) and SFO (drop off) were excellent. Friendly, professional and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by IEVGEN - 08 December 2019
" Auto Europe is great for international travelers "
" overall good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ATLANTA, US - Reviewed by CLAUDIA - 18 November 2019
" I ask for some refunds for my extra time and milleage I have lost "
" The car had break problems, tried to swap it two time was sent to a i dependant dealer who would not change. I wrote a complaint have not hear anything back yet. Never "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by KRZYSZTOF - 09 November 2019
" You are providing a good deal and value for the customers. Thank you. "
" Just one comment - after coming back I have discovered that I have been charged for "PREMIUM EMERGENCY ROADSIDE SERVICE" for the amount of 131.26 USD and this has been issued on me without asking me on the counter if I would like to have it. In fact I do remember that the lady on the counter just told me that I do have it, but nothing about that it will cost me extra money on top of what I already have paid. I do understand that Americans are used to be ripped off with hidden costs and small foot prints but that is not really welcomed in EU. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORFOLK, US - Reviewed by PETR - 06 November 2019
" very good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by DARUSH - 06 November 2019
" Autoeurope is my first choice and I am renting at least 60-70 days care in a year. If everything goes well Autoeurope is great if you run to a problem don't expect any help from Autoeurope. But the others are not better except Check24. "
" Good price friendly people average vehicles but you get what you paid for I "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by NICO - 04 November 2019
" all very well "
" friendly staff, good car, quick return facilities "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by RUBINA - 04 November 2019
" easy handling good deals & prices "
" good service good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by DENIS - 21 October 2019
" 10 "
" 10+ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by TONI - 21 October 2019
" All good with Auto Europe. "
" I was on a business trip to my customer Ford and I wanted to rent a Ford Escape. Therefore I made my rental in advance. No Ford Escape was available at my Arrival. So, to be able to rent a Ford I had to make an expensive upgrade. For that reason I will take my rental car next time by another car rental agent. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by HEIMO ERNST - 09 October 2019
" Was ok "
" Was quite good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ZIGA - 28 September 2019
" Everything as expected. Thumbs up! "
" Satisfied with the service. Would rent here again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by JULIAN - 25 September 2019
" I was satisfied overall with the rental. thanks "
" The car had a scratch on it and nobody inspected it either at pick-up or drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MIAMI, US - Reviewed by JESUS - 26 August 2019
" Good service and time to deliver car "
" Good service and time to deliver car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by JORN ERIC - 01 August 2019
" Easy to book. Lots of choice. Many options. Everyone will find something here. "
" Good rental car. Nice to ride. Could choose our car from a number of options. Would definitely rent here again. Just pay attention to the options for refueling and the option to pay the toll (was confusing). "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by ANGELOS - 22 July 2019
" Everything went well, i have two discussion topics. 1) You advertise that i will rent a Chrysler Pacifica and when i got to the designated space i see 4 different Grand Caravans which are, with all the respect, an older and cheaper car. I want to have what i payed for. Not even something similar... 2) When i pay a couple months in advance i expect that what i pay is the final price unless i choose a gps or a baby seat... The guy there charged me with 44 dollars cocession fees. I dont even know what concession means and why it is not covered on the initial reservation? "
" Car was cheaper and older from what i paid for, concession fees ? "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KRISTIJAN - 15 July 2019
" no comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANDREW - 07 July 2019
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by ABRAHAM - 15 June 2019
" Professional, swift service "
" All good, no incidents "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PITTSBURGH, US - Reviewed by KRISTIN - 17 May 2019
" Love Auto Europe, see above about Thrifty. "
" Although I am quite sure that I said "no" to the prepaid fueling upon return of the car, in my jetlagged condition i did not notice that the staff serving me actually added that to my bill until the day before I was to return the car to Pittsburgh airport. I called various Thrifty numbers and was told that I had canceled that (because i wanted to fuel myself), but when I got to the airport was informed that i still needed to go to the Thrifty counter. There I encountered a very helpful staff person who sorted everything out wonderfully. (Actually not at the Thrifty but at the DOLLAR counter). Still, i am quite sure that I did NOT agree to the fuel fill up... "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PREDRAG - 08 May 2019
" Everything was smooth, easy "
" great - I could make my own choice of car - from selected group "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETR - 30 April 2019
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JURGEN - 20 April 2019
" Was good "
" Thrifty agent tried to rent a GPS to us, even when the car had wifi, so we could use our smartphone as gps "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARK - 07 January 2019
" No complaints "
" All went smoothly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by VITOR - 25 December 2018
" Lots of options "
" Cheap "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DMYTRO - 08 November 2018
" All good. "
" First picked up car had some mechanical problems, which was revealed only at gate. I had to take another car and reload all my family with many bags. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RASTISLAV - 28 October 2018
" -my rental didn't include ROAD SIDE assistance, although it was promised by AutoEurope booking, this was quite disappointing during the pick up process, roadside assistance had to be purchased for extra cost "
" -my rental didn't include ROAD SIDE assistance, although it was promised by AutoEurope booking - the car had notification come up about required servicing interval, but this did not affect the car driving capability "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SALT LAKE CITY, US - Reviewed by IULIAN - 01 October 2018
" Very good expertence "
" New car that was 100% what I have booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARIA MERCEDES - 25 September 2018
" Good experience overall "
" Smooth process althouth there was not much help from the local staff when picking up the vehicle: no one acompanioes you nor gives you the slightest explanation about its essentials unless you ask especifically. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by PAUL - 11 September 2018
" OK "
" Car was OK but the guy at the desk at pickup insisted that I get an ePass as the highway toll in Mass. has no cash payment. The total Toll I would have paid was after 3 weeks $9. I paid $200. My mistake perhaps. But I think he should have been more honest. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by CAIUS ADRIAN - 10 September 2018
" Ok "
" Long wait for pick-up. Cars not ready. Staff rude. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by KAREL - 26 August 2018
" Excellent "
" no comments "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HONOLULU, US - Reviewed by IN SUNG - 23 August 2018
" Good and reliable car rental agency "
" They gave me the most dirty car I ever rented. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ORANGE COUNTY, US - Reviewed by ABRAR - 10 August 2018
" Thanks "
" Thanks "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by PAMELA - 06 August 2018
" I would be more likely to recommend AutoEurope if I had some reassurance that the additional insurance would be accepted - or for myself next time I will simply not buy insurance from AutoEurope but rather direct from the car provider (although this might not provide the excess coverage, which was also important to us) "
" Unfortunately, Thrifty refused to accept the additional insurance that we purchased from AutoEurope and instead just tried to sell me their insurance - I then emailed AutoEurope and also discussed this by phone but was unable to confirm with Thrifty. Luckily there was no breakdown so there was no need to test if we would get any help when calling their roadside service number. However, this was an unnecessary stress - I bought the extra insurance for peace of mind but it ended up being the opposite. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
HONOLULU, US - Reviewed by FABIO - 08 July 2018
" OK "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DENVER, US - Reviewed by JONATHON - 24 June 2018
" The car on the photo used in the booking did not match the size of the car I received. Thrifty admitted the vehicle in the photo was much bigger but said auto Europe is to blame for the misleading photo. Thrifty says they have never had the type of car in the photo. I paid more to rent with auto Europe and could have saved money by using a car with the accurate photo. "
" They were not able to give me a car that matched the photo in my rental document. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by ERIK - 23 June 2018
" Insurance included, that was good. Good price. "
" . "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by ELIAS - 09 April 2018
" Easy and clear. "
" The car wasn't in perfect condition. Wheels needed to be changed. The engine wasn't smooth. It has 60.000 kms. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LAS VEGAS, US - Reviewed by MARCO - 06 July 2017
HONOLULU, US - Reviewed by ALAN - 01 July 2017
" Really great broker. For me the most important thing is, that it is possible to get full insured car with great prices. Unbeatable prices actually. "
" Loved it. I also had a minor accident and they managed everything so professionally. Everyone at the desk at pick up and drop off were really kind. I have never experienced so smooth pick up before. "
MAUI, US - Reviewed by ALAN - 22 June 2017
ORLANDO, US - Reviewed by SIGURLINA - 04 May 2017
LOS ANGELES, US - Reviewed by THOR - 18 April 2017
SAN FRANCISCO, US - Reviewed by FRITZ - 16 April 2017
" Easy reservatiom process, very professional internet online booking site. Quite happy and therefore also consider autoeurope.eu in future again. Thx! "
" Didn't receive the car I chose and desired (Grand Cherokee). Staff at A/P very unflexible and not very helpful. Had to take a Toyota Four Runner with the remarks of the guy in charge: "your car was pre-assigned, so take it or leave it". Would expext higher service attitude and better customer friendliness with imporved willingness to support. Will definitely not chose Thrifty anymore! "
MIAMI, US - Reviewed by PREBEN - 09 April 2017
" Good service, minor problem with one electric rear window which didn't shut properly, should have been checked beforehand. "
BOSTON, US - Reviewed by KENNETH - 22 March 2017
" Good rates & evaluation of coverage and exposure during rental. "
" The vehicle was good, but the on-hire service was poor, and the additional daily cost ( $11.99 per day) of the seemingly mandatory road toll charges token is extortionate! "
LOS ANGELES, US - Reviewed by PHIL - 07 February 2017
" good and reliable service! "
" That company provided a car on which one tire was completely slick! When you pic up a car you think that the car they give you is ready and safe. Far for being the case. I should have taken time to check the tire before taking it, but who does that , would you? was also the sonly car left, and would have any other choice anyway!!! It is only after a few day, when I felt the car unstable, and even experience aquaplaning that I realize this. When I mentionner it to the company, they just said: in the US you're allowed to drive with tires like that and we will put it back at rental in the same shape! Mind, when you pic up your car, these guys do not care of your security! "
ORLANDO, US - Reviewed by SAINTLY - 13 January 2017
" I hav used Autoeurope, for car rental before, it was the UK branch back in 2015. And I was happy with the service, I find Autoeurope rental prices reasonable, because insurances, vehicle and local taxes are all included in the price. I would have no problem recommending Autoeurope. "
" Thrifty was very helpful, especially when I had to change my original rental car, which had a faulty transmission, one phone call to Orlando Airport Thrifty, and I was able to exchange for a different car, there was no quibble, and no extra cost, very happy with new car. "
LOS ANGELES, US - Reviewed by DIANNE - 06 December 2016
BOSTON, US - Reviewed by JAMES - 02 December 2016
" They have really competitive prices that are better than anyone else. I love them! "
MINNEAPOLIS, US - Reviewed by BRYNJAR - 23 November 2016
" very good "
SEATTLE, US - Reviewed by SEBASTIAN - 07 November 2016
WASHINGTON DC, US - Reviewed by MOHAMED EL MEHDI - 24 October 2016
" Good balance between car age/mileage and rental price "
PHILADELPHIA, US - Reviewed by MICAL - 29 September 2016
" Had to wait a little while for the van taking me to the car lot from the airport, but otherwise, I had a great experience. Great car! "
SALT LAKE CITY, US - Reviewed by LASZLO - 07 September 2016
" It took pretty long to get the car at the airport. We got a KIA which was quite word down with ugly dirty seats and carpets although it only had 27k miles. Under the seat we even found an empty bottle of cleaning liquid which may have been used once in the car. Apparently Thrifty did not pay much attention to the maintenance of the car. Other than that the car was fortunately able to make the trip with us but the overall look of the car was disappointing. The return process was quick and OK. "
SAN FRANCISCO, US - Reviewed by FRANCISCO - 11 August 2016
SAN FRANCISCO, US - Reviewed by GABRIEL - 10 August 2016
" I reserve a Ford focus anda they wanted to give me a Toyota yaris wich is smaller "
" There were cockroaches inside te car. Te bus service with the LAX was good "
SAN FRANCISCO, US - Reviewed by MICHEL ANTONIO - 02 August 2016
" Sono molto soddisfatto del servizio e del call center di auto europe ma purtroppo mi hanno dato una macchina più piccola rispetto a quella prenotata e ho fatto un po' fatica a girare in California e dintorni,quando alla consegna ho fatto notare la cosa al noleggiatore mi hanno detto che la vettura era della stessa categoria di quella prenotata ma a me non risultava "
" Fornita vettura più piccola rispetto alla prenotazione,disagi nella circolazione fuori città e soprattutto in montagna "
SAN FRANCISCO, US - Reviewed by JØRN BYLLING - 21 July 2016
" They had only 1 car available and I had expected a Ford Escape as adventercied. I got a Jeep :-( "
CHICAGO, US - Reviewed by DONALD - 15 July 2016
" Initially demanded that I present an international drivers license even though the contract very clearly states this is not required. Then gave me a car a grade or two below the premium car reserved "
SAN FRANCISCO, US - Reviewed by MAURO - 15 July 2016
" Very good customer service "
" Quick and efficient service "
MIAMI, US - Reviewed by REMON - 20 June 2016
" Autoeurope made a mistake by booking, the price was to cheap, after we mailed a few times they give us the price we booked for. That was very kind of them. "
" We booked whit navigation but they told us it wasn't included. We had a voicer from Auto Europe whit the notice that we had a navigation i showed them but it was not in the Thrifty computer so we did not get it. Also they told us we must take the toll pass $10,48 per day. We had a no choise, friends had also booked by auto europe but another car rental they did not needed it, and pays cash about $3,- by crossong toll ways. We payed total $116,09 they payed about total $50,- "
LAS VEGAS, US - Reviewed by JEAN LUC - 13 June 2016
" NO PROBLEM "
" OK "
LOS ANGELES, US - Reviewed by FERNANDO - 04 June 2016
" Boa tarde, aluguei um Jeep grandcherokke e foi-me entregue um jipe do segmento inferior. Jeep compass o qual o valor para os dias que tinha alugado era muito inferior. Aguardo resposta para ser restituído parte do valor. "
" Boa tarde, aluguei um Jeep grandcherokke e foi-me entregue um jipe do segmento inferior. Jeep compass o qual o valor para os dias que tinha alugado era muito inferior. Aguardo resposta para ser restituído parte do valor. "
ORLANDO, US - Reviewed by AMAR - 06 May 2016
" Good service "
" Good service bit they want to sell you tjonge what you don't want . Like toll pass and empty Back (fuel) . Fiets ask "
CHICAGO, US - Reviewed by EVITA - 03 May 2016
LOS ANGELES, US - Reviewed by CHRISTIAN - 12 April 2016
" Car not ready, need to wait 50 Minutes, Be forced by operator to subscribe more insurance... "
SAN JOSE, US - Reviewed by JAN - 29 March 2016
ATLANTA, US - Reviewed by DIDIER - 22 March 2016
" excellent "
" excellent "
MIAMI, US - Reviewed by ALAIN - 05 March 2016
" Bon contact téléphonique à la réservation. "
" Choix très très limité de véhicules à Miami. Paiement de $ 37.72 au retour (FPO). "