" Best deals and experience! "
" Smooth rental and added perks going with you folks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" Great experience overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Until now very satisficed with rental company. "
" Procedure at counter staff was ok, first car broke after 3 miles, transmission problem, called assistance, great response, got other car and all was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I had to sort it out myself, but selected Thrifty for the first time. "
" They gave me an old junky car to start with. It was a big deal to exchange the car for Nissan Ultima. I always book through autoeurope but will choose the usual US company. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" excellent "
" Thrifty was great, good service very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This was aggravating and an unacceptable experience. The on site staff were not helpful. "
" There were NO CARS available at my pick up time, and a FOUR HOUR WAIT. I accepted a huge pick-up truck after an hour ( Ram 2500) so as to not wait...that I then had to drive to another location the next day to exchange for an SUV......not a great experience. No, I would not recommend. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Overall good "
" Waiting too long at the counter "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very smooth experience with Auto Europe, but poor treatment by Thrifty. "
" Car was OK, yet we had to wait over an hour after doing the paperwork in the rental place before we received the car. We had a similar experience with Thrifty at LAX last year. Further - and we never experienced it with our many rentals in the past years - the agent at the counter added without asking extras to the contract (PAI and roadside assistance) costing an additional $250. I spotted it too late and didn't have the energy and time to go back to the rental place to challenge it, so I swallowed the cost. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Car could be better for a 24 day rental "
" Excellent service from staff however, the SUV given to me was making some weird noise when started cold. Was always worried about the noise even though I had no other major issues with the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I can reccommend their service. More staff could be hired when pick up your car. "
" Very good condition car for good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No experience just stress and nervous trip "
" No car receided Lots of stress, better not to use autoeurope - no real support at complicated situation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" OK "
" All OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" met all expectations "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" OK "
" Had to wait 30 mins as they said they didn't have the car we booked. Finally asked to talk to a manager and she immediately got us a car. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" I have used Auto Europe for my world wide car rentals over the last 15years. Always a great service with very competitive pricing. "
" The type of car I was offered as a mid size (Kia Sole) was not what I call a mid size. They said there was nothing wise but I waited for an hour and eventually a Chevy Malibu was available. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Booking process was easy with absolutely no hassle at all. In addition we appreciated the competitive rates (compared with other car rental brokers). So after all our customer experience was once again very good and we will certainly come back to Autoeurope.eu next time we book a rental car abroad. "
" Unfortunately Thrifty changed their car selection setup a couple of months ago. Until then customers could choos their car in the respective category on their own. Now the car is pre-selected by Thrifty and the counter staff neither did inform us about the change nor was asking what kind of vehicle we would like to prefer. Instead they assigned a car to us that we did not like which in addition turned out to be in a very bad condition (high mileage, worn out, scretches and dents etc.). With a lot of effort finally and luckily we could change the car to a more favourable model. Du to these facts we will never consider Thrifty again for a car rental, but will go back to Alamo, where we already could experience the best overall customer service in the past. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" добра организация,лош партньор "
" Твърде дълго време за получаване на автомобила, не добро техническо състояние, лоша хигиена "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" D "
" There were only 1 people at the counter because one people left and the other had issues with the thrifty software. We all at the line had to wait quite long to do the paperwork although everything was done online in advance. When finally the papers were ready, they did not have cars!! There were 20 people waiting for cars. After waiting for more than 20 min, they offer a different type of car pickup that I had to take to make it in time.... A very disappointing experience. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I feel the Thrifty agent was less than entirely honest. "
" We were encouraged to upgrade to an electric vehicle to benefit from better mileage cost. The overall fuel consumption on the provided Volvo was barely equal to my wholly petrol driven vehicle. For the privilege we paid an extra $20 / day. Money down the drain "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" totally satisfied from beginning to end of the rental. "
" excellent service from desk to car and return. car was perfect clean and in full order. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Already mentioned see above "
" After being a loyal customer for a very long time I made a mistake called your agency and still get double charged. Still waiting on my refund or for someone to contact me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" n/a "
" Car was OK, but the person at the desk intentionally lied about fees i have to pay and force me to purchase unlimited tollpass "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Happy with my rental and good price. "
" Everything very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I booked with additional driver, when at the desk it was not the case "
" no options for cars in the same class also very poor support on desk when asked to pay for upgrade also no cars available, but 30 minutes later new batch cars came in from there depot "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" A little worried because I still didn't receive the reception nor the refund of the 500usd deposit "
" Still waiting for the e mail copyright of the reception, and more importantly for the refund of the 500usd initial deposit "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Thrifty are CHEATERS!! They still your money!! "
" 1 mile prior to arrival to Thrifty LAX we refueled the vehicle fully. The distance we drove from the gas station was 1 km. Yesterday i received a letter from Thrifty notifying me that they found the fuel tank instead beening full, needed 15.12 gallons!! We have been cheated!! This is a fraud!!! 3 persons were on the vehicle, 3 medical Doctors. There is no chance for this to be true. Probably it is their system to charge Europeans with this fee. I'm very angry, and very dissapointed "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" very happy. I will use again. "
" very nice VW "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very bad experience "
" Very helpless staff , it seems like a trap after booking , they don't want to help , booking is not confirmed for a car , also ur staff cannot help and does not compensate in any way "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Very simple, best way to make sure you get the best prices "
" Pretty good, just resist on their selling efforts to sell you additionnal options (insurance, gas refull...) "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good. Thank you. "
" Everything smooth. Just got a bit different car according to the type mentioned - a bit smaller I guess. Could have been the same class. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Super Preis Leistungsverhältnis! TOP "
" Fast and uncomplicated service! Was a great experiance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Thrifty were fine and gave me an additional hook up cable, however the electric charging points provided on the pesto APP were dissapointing, it you had to go in & pay for parking in Terminal A or B to recharge the vehicle. The Jetblue ones are for staff only and the chargepoint app does not have all charging stations , and you end up having to download for example FPL app for South Florida , at Cocoa Beach , the fast chargers were charging twice as much but were not fast. The Max they produced was 25kw , " I tried 2 of them" . 4 stations one out of order , the balance on a go slow. They expect everybody to have top-of-the-range phones and international roaming. Those things should work with a credit card only/ as well. The electric car experience is very stressful over there , and does create range anxiety because when you get to a charging station there is no guarantee if you find it , it will be working "
" Thrifty were fine and gave me an additional hook up cable, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Value for money and great service "
" Great service nice car smooth transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Online booking worked well "
" I was told at MCO TERMINAL C pickup that my category of car reserved was unavailable. The counter staff attempted to upsell a higher standard of car and wanted to charge me EXTRA for 33 days! As the queue behind me was very long. I asked Thrifty to honour my booking. I was then offered an ELECTRIC car at a higher extra charge. I declined the offer and eventually I was given the car category I ordered. This was an unprofessional transaction. The car was dirty inside with 87% fuel in the tank. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" PERFECT "
" PERFECT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" They showed me a row of vehicles and said I could take any of them. I almost chose a nice Volvo, but on looking closer at it, I saw it was an all-electric vehicle. Yet nobody was there giving instructions on how to use it. They just assumed I knew. I have never driven an electric vehicle. I did not know how to recharge it, where to recharge it, if it could be recharged with a Tesla recharger, how far it would go on a charge, etc. etc. It also said on the paperwork that I had to bring it back with a full tank of FUEL. How could I do that if it was an electric vehicle? Again, no explanation from Thrifty personnel about any of this, or even a warning that some of the vehicles were all electric. A lot of assumptions on their part. This was a customer service FAIL! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" . "
" Car had due date oil change and during 17 days rental period I got every day reminder to change the oil. Rest was OK. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Terrible "
" I have contacted you repeatedly. The car was not available at Thifty. I had to take a taxi home. I am waiting for you to reimburse me "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Excellent value for money "
" The car we initially got had some problems (engine light on, battery on the low side) so I called them and gave me a different car. Second car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Car ok. Staff in the USA a disaster. And the worst thing is that they think they are doing a great job "
" Very unhelpful staff and not friendly at all "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Everything was fine "
" Waited about an hour to get the car. No printed recipe, no email at the end. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" No. "
" Hi, the matter is about reservation number K63407258D5- THRIFTY, Auto Europe voucher number EU20514205-1. On November 29th, I crashed the rental car, which was undamaged and with a full tank, which I told the Thrifty pickup just to be sure. On December 1, 2023, an amount of $54.79 was deducted from my account. I don't know what and why. When I picked up the car at the beginning of my lease, I pointed out to the Thrifty employee that I didn't want it to happen in the past. I don't have any other options, just what I paid for the voucher. The worker took note. It was strange to me that I didn't have to sign anything when receiving the car keys, which has never happened in the past...! I am a long time customer of Auto Europe Car and this has never happened in the past. So I am asking for a refund. Thank you. Jiri Svozil. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" As above "
" We had to queue for over 2 hours to pick up the car. There were at least 30 people in front of us and only two desk people "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" AutoEurope is very thrustful company "
" I returned the car with full gas tank but they charged me with 55 usd. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" It took 1 hour 45 minutes to deliver us a car that was not the SUV that was requested but an Altima with scratches everywhere and an ugly smell. But we were already desperate for the waiting time and we had no choice but to take it. I won't rent there again and I would like my money back. "
" It took 1 hour 45 minutes to deliver us a car that was not the SUV that was requested but an Altima with scratches everywhere and an ugly smell. But we were already desperate for the waiting time and we had no choice but to take it. I won't rent there again and I would like my money back. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Missing a few rental locarions, but overall a friendly user experience and a helpful website. "
" I don't normally post negative feedback, but. 1. The agent at the counter was very sweet and hadn't the slighest idea about driving or cars. 2. I did not get the vehicle I had chosen; instead, I was told it would be an EV and nobody could tell me how or where or how often it needed to be charged. 3. It was not an EV but a hybrid with a broken down battery that ended up having engine problems. I could exchange it without issues a few days later at a nearby location. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" See the Thrifty experience review "
" Total scam. Rented a car with full insurance including windows and roof. During pick was told that everything was pre-paid only to find out after drop off that they included without asking and mentioning it PREMIUM EMERGENCY ROADSIDE SERVICE, which resulted in extra USD 186. Will never rent anything from them again. Not worth it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Except for the lack of a system for the tollroads it was fine "
" Man at the counter could be a little bit more informative especially about the way they handle the tollroad "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I do not know if the problem with the brakedownservice not being applied is a mistake of Thrifty or Autoeurope "
" Picking up the car, i was offered to buy their brake down service. I told her that I already bought the break down service and that it was on the voucher so I opted out of buying it (again). Signed for it without the brake downservice and could pick up my rental. Had asked for a compact but got a full size because there were non other left. I still prefer the compacts. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" We had some trouble w the initial Rental as there were no cars but they worked to solve it "
" There were no cars on arrival but they tried to make up for the issues that occurred "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Na "
" They did not explain anything about toll and then charge a hefty fee. Picking up the car was a very long wait, while it is was not busy at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
" X "
" Xx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" AutoEurope is ok "
" They are very unfair regarding toll collection, you either pay 24 us dollars per day or they charge you 10 us dollars for each transaction you manually pay. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" I reached auto Europe regarding my problem with the rental and the customer representative didn't care. No solution provided and not very friendly. "
" The category I booked was not the category provided. At Miami airport, the staff was not good at all and very unprofessional. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Good company Sometimes the voucher and the considiton of insurances are a bit confusing... "
" - Slow reception procedure at La Guardia Airport rental office. - Pre check in dose not work, so spent time entering the data and still being unable to upload - I was led to believe that the too amounts from La Guardia to Boston would be more than 130 USD, so they convinced me to buy a lumpsum pass at 129USD plus taxes. After checking with some friends, it appears that tolls are far below that amount. - They did not recognize that i had a Super Breakdown Cover Package, said it was not a Thrifty insurance option... I wonder what would have happened in case of accident and towing required... "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very flexible and reliable "
" Everything was almost perfect, one tiny thing to note is that the tank was a bit less than full "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Auto Europe, You do Your job really good! Thank You! "
" We had a very bad experience with our recent car rental at Thriffty at San Francisco Airport. When booking the car, we chose and paid for car insurance (we chose standard insurance, the only thing that was not included was Optional Premium Emergency Roadside Service (PERS)). At the counter, the lady asked us if we wanted any additional insurance and we explicititly said no, that we only want what we already chose and paid for when booking the car. She said ok and to sign the papers then. She then requested the credit card that we used when booking the car. Soon after we left the place, Thriffty charged us 124,18 $. We assumed it was some kind of deposit which we would get back upon returning the car. When we returned the car, we got a receipt, from which we saw that Thriffty actually charged us for roadside service in the ammount of 9,99 $ per day + taxes and realized we would not be getting our money back. This is something we did not order and did not agree to. Actually, we explicitly declined any additional services or charges when picking up the car. Something like this has never happened before and we did not expect to be scammed by a rental car company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ordering was easy, we expected to have everything included, but had to pay extra while picking the car "
" I was charged additional 594 dollars instead of 150 which were mentioned in the voucher. They said it is for insurance or something and there was no way to refuse it. First car they provided was a bit broken(fuel door didn't close, boot lid was not working) they changed it immediately, but we received smaller car (first was ford expedition, new one was ford explorer) however the car we received was almost new with really good fuel economy. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very professional and efficient Autoeurope online booking plattform combinded with competitive pricing. "
" Unfortunately the pick-up as well as the drop-off process for the rental car were pretty unsatisfying and extremely time consuming (obviously the agent did a mistake while putting the respective data in their system, which resulted in a faulty assisgment of the car. This had to be resolved in a very time consuming manner upon return). "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 9
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The autoeurope website indicated that the deposit could be paid with a debit card, but my card was not accepted. I have never had a problem in any other car rental agency. "
" The person at the counter was inexperienced, sexist and rude. The autoeurope website indicated that the deposit could be paid with a debit card, but my card was not accepted. I have never had a problem in any other car rental agency. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No comment. "
" No comment. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No any complaints about autoeurope.com, ecxellent experience many times. "
" We were literally tricked into buying extra insurance. Thrifty employee did not explain any of his actions, just said that he is going to charge our credit card for security deposit. Only after he charged credit card, he gave as print-out without any explanation. Later we understoods that instead of taking security deposit, he added insurances (PAI/PEC, Prem Road Serv) and fuel option "full-empty", which in total cost us extra 365 USD. Security deposit obviously was 200 USD, as total sum charged was 565 USD. During our servicing he did not mention any added costs and did not ask our approval for anything. Never before have we experienced a situation where an agent quietly adds what he wants without asking, so we in good faith did not pay attention to his actions. Of course we should have been more careful, but this kind of business is against any ethical norms and customer service rules. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Auto Europe always gives best prices "
" The agent was very friendly both of them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent rental experience "
" good price, nice car, efficient check-in and check-out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all went well "
" liked the inclusive rate offered through Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy going to SNA "
" Very good car with Apple play "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A very good package for travelers to USA. "
" A very good package for travelers to USA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto europe has been just perfect "
" When I picked up the card I refused when asked about additional service ( some, not all of them) but they charged them all on my card even though they confirmed they wouldn't. It's about 150€ so I didn't make a scene but that a horrible customer experience "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope è un ottimo broker di autonoleggi, sicuro e anche economico. Comprende assicurazioni che altrimenti noleggiando direttamente non sarebbero comprese. "
" Tutto bene, la macchina in ottimo stato, quasi nuova. Unica pecca al ritiro ci abbiamo messo molto tempo, quasi 1 ora, probabilmente c'era poco personale. Invece il drop off è stato velocissimo, basta lasciare la macchina con le chiavi nel piazzale e si può andare. Avevano detto di lasciare anche oco carburante che poi avrebbero fatto loro il pieno che era più conveniente, in realtà hanna fatto pagare più che al benzinaio... "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Todo bien "
" Todo bien "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Muy contento volvere a alquilar con ustedes si lo necesito "
" Nothing to say , all does very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Won´t rent from Thrifty again, but understand it isn´t Auto Europe "
" The lines and waiting time to pick up a car are terrible. We were there for more than an hour. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" smooth process "
" I felt cheated by the counter staff: they said I would need the ezpass to drive from Boston to New York (USD 67 extra) when in fact I did not, even when staying on motorway all the way to JFK. That is lying and I don't like being lied to. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" We specificly requested a pick up truck since we would be driving in the US. Such vehicle was not present at the rental location and instead we had to take a family size SUV. This was very disapointing and did not add to making positive memories of our vacation "
" We specificly requested a pick up truck since we would be driving in the US. Such vehicle was not present at the rental location and instead we had to take a family size SUV. This was very disapointing and did not add to making positive memories of our vacation "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Total scam. To service, but I have to pay. Crazy scheme. In all booking if I can not provide a card and do not use the service at least I get the refund except the service fee. But here rules say that if you do not provide the driver license or credit card, it is your problem and you have to pay for everything. Crazy! Thanks God I had only one day of a rental with you and will think twice to use your service. Also will publicize my review to all available resourses. "
" - "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Easy and quick "
" Easy and quick. After a 11 hours flight it was all we needed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Except for a relatively long time when picking up the car "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Poor "
" rip off re florida sun pass for tolls.Kept trying to up sale and upgrade me "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I waited in line for 1 hour at the counter to get my car. "
" I waited in line for over 1 hour to get my car. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" As stated before cars not clean "
" Car smelt like smoke,had to return it and got a second car that was extremely dirty, in Covid time not acceptable at all, were unhappy "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" overall satisfactory "
" overall very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was perfect "
" Highly recomended. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope also!!! "
" Thrifty is the best!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will rent from Thrifty again. Their tollway payment tag works better than Alamo or Budget. Thrifty charges a $10/day fee with unlimited use of the tollways. "
" Everything was perfect except for the car drop off. I wasn't offered a receipt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Positive "
" Good car, low consumption. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Clear communication, I knew what I got for how much. Auto Europe has yet to disappoint me "
" They tried to sell the toll pass by claiming that cash payment was mostly not available anymore. This turned out to be false information (i.e., a lie), as I paid cash every time "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Always a pleasure "
" Simply the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" One of the best rental experiences I've had in a long time. "
" The staff and LAX (pickup) and SFO (drop off) were excellent. Friendly, professional and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Auto Europe is great for international travelers "
" overall good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I ask for some refunds for my extra time and milleage I have lost "
" The car had break problems, tried to swap it two time was sent to a i dependant dealer who would not change. I wrote a complaint have not hear anything back yet. Never "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" You are providing a good deal and value for the customers. Thank you. "
" Just one comment - after coming back I have discovered that I have been charged for "PREMIUM EMERGENCY ROADSIDE SERVICE" for the amount of 131.26 USD and this has been issued on me without asking me on the counter if I would like to have it. In fact I do remember that the lady on the counter just told me that I do have it, but nothing about that it will cost me extra money on top of what I already have paid. I do understand that Americans are used to be ripped off with hidden costs and small foot prints but that is not really welcomed in EU. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Autoeurope is my first choice and I am renting at least 60-70 days care in a year. If everything goes well Autoeurope is great if you run to a problem don't expect any help from Autoeurope. But the others are not better except Check24. "
" Good price friendly people average vehicles but you get what you paid for I "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" all very well "
" friendly staff, good car, quick return facilities "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" easy handling good deals & prices "
" good service good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 10 "
" 10+ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good with Auto Europe. "
" I was on a business trip to my customer Ford and I wanted to rent a Ford Escape. Therefore I made my rental in advance. No Ford Escape was available at my Arrival. So, to be able to rent a Ford I had to make an expensive upgrade. For that reason I will take my rental car next time by another car rental agent. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Was ok "
" Was quite good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything as expected. Thumbs up! "
" Satisfied with the service. Would rent here again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I was satisfied overall with the rental. thanks "
" The car had a scratch on it and nobody inspected it either at pick-up or drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Good service and time to deliver car "
" Good service and time to deliver car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Easy to book. Lots of choice. Many options. Everyone will find something here. "
" Good rental car. Nice to ride. Could choose our car from a number of options. Would definitely rent here again. Just pay attention to the options for refueling and the option to pay the toll (was confusing). "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Everything went well, i have two discussion topics. 1) You advertise that i will rent a Chrysler Pacifica and when i got to the designated space i see 4 different Grand Caravans which are, with all the respect, an older and cheaper car. I want to have what i payed for. Not even something similar... 2) When i pay a couple months in advance i expect that what i pay is the final price unless i choose a gps or a baby seat... The guy there charged me with 44 dollars cocession fees. I dont even know what concession means and why it is not covered on the initial reservation? "
" Car was cheaper and older from what i paid for, concession fees ? "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" no comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Professional, swift service "
" All good, no incidents "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Love Auto Europe, see above about Thrifty. "
" Although I am quite sure that I said "no" to the prepaid fueling upon return of the car, in my jetlagged condition i did not notice that the staff serving me actually added that to my bill until the day before I was to return the car to Pittsburgh airport. I called various Thrifty numbers and was told that I had canceled that (because i wanted to fuel myself), but when I got to the airport was informed that i still needed to go to the Thrifty counter. There I encountered a very helpful staff person who sorted everything out wonderfully. (Actually not at the Thrifty but at the DOLLAR counter). Still, i am quite sure that I did NOT agree to the fuel fill up... "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Everything was smooth, easy "
" great - I could make my own choice of car - from selected group "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Was good "
" Thrifty agent tried to rent a GPS to us, even when the car had wifi, so we could use our smartphone as gps "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" No complaints "
" All went smoothly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Lots of options "
" Cheap "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" All good. "
" First picked up car had some mechanical problems, which was revealed only at gate. I had to take another car and reload all my family with many bags. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" -my rental didn't include ROAD SIDE assistance, although it was promised by AutoEurope booking, this was quite disappointing during the pick up process, roadside assistance had to be purchased for extra cost "
" -my rental didn't include ROAD SIDE assistance, although it was promised by AutoEurope booking - the car had notification come up about required servicing interval, but this did not affect the car driving capability "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very good expertence "
" New car that was 100% what I have booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience overall "
" Smooth process althouth there was not much help from the local staff when picking up the vehicle: no one acompanioes you nor gives you the slightest explanation about its essentials unless you ask especifically. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" OK "
" Car was OK but the guy at the desk at pickup insisted that I get an ePass as the highway toll in Mass. has no cash payment. The total Toll I would have paid was after 3 weeks $9. I paid $200. My mistake perhaps. But I think he should have been more honest. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ok "
" Long wait for pick-up. Cars not ready. Staff rude. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent "
" no comments "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Good and reliable car rental agency "
" They gave me the most dirty car I ever rented. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Thanks "
" Thanks "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would be more likely to recommend AutoEurope if I had some reassurance that the additional insurance would be accepted - or for myself next time I will simply not buy insurance from AutoEurope but rather direct from the car provider (although this might not provide the excess coverage, which was also important to us) "
" Unfortunately, Thrifty refused to accept the additional insurance that we purchased from AutoEurope and instead just tried to sell me their insurance - I then emailed AutoEurope and also discussed this by phone but was unable to confirm with Thrifty. Luckily there was no breakdown so there was no need to test if we would get any help when calling their roadside service number. However, this was an unnecessary stress - I bought the extra insurance for peace of mind but it ended up being the opposite. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" OK "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" The car on the photo used in the booking did not match the size of the car I received. Thrifty admitted the vehicle in the photo was much bigger but said auto Europe is to blame for the misleading photo. Thrifty says they have never had the type of car in the photo. I paid more to rent with auto Europe and could have saved money by using a car with the accurate photo. "
" They were not able to give me a car that matched the photo in my rental document. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Insurance included, that was good. Good price. "
" . "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Easy and clear. "
" The car wasn't in perfect condition. Wheels needed to be changed. The engine wasn't smooth. It has 60.000 kms. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Really great broker. For me the most important thing is, that it is possible to get full insured car with great prices. Unbeatable prices actually. "
" Loved it. I also had a minor accident and they managed everything so professionally. Everyone at the desk at pick up and drop off were really kind. I have never experienced so smooth pick up before. "
" Easy reservatiom process, very professional internet online booking site. Quite happy and therefore also consider autoeurope.eu in future again. Thx! "
" Didn't receive the car I chose and desired (Grand Cherokee). Staff at A/P very unflexible and not very helpful. Had to take a Toyota Four Runner with the remarks of the guy in charge: "your car was pre-assigned, so take it or leave it". Would expext higher service attitude and better customer friendliness with imporved willingness to support. Will definitely not chose Thrifty anymore! "
" Good service, minor problem with one electric rear window which didn't shut properly, should have been checked beforehand. "
" Good rates & evaluation of coverage and exposure during rental. "
" The vehicle was good, but the on-hire service was poor, and the additional daily cost ( $11.99 per day) of the seemingly mandatory road toll charges token is extortionate! "
" good and reliable service! "
" That company provided a car on which one tire was completely slick! When you pic up a car you think that the car they give you is ready and safe. Far for being the case. I should have taken time to check the tire before taking it, but who does that , would you? was also the sonly car left, and would have any other choice anyway!!! It is only after a few day, when I felt the car unstable, and even experience aquaplaning that I realize this. When I mentionner it to the company, they just said: in the US you're allowed to drive with tires like that and we will put it back at rental in the same shape! Mind, when you pic up your car, these guys do not care of your security! "
" I hav used Autoeurope, for car rental before, it was the UK branch back in 2015. And I was happy with the service, I find Autoeurope rental prices reasonable, because insurances, vehicle and local taxes are all included in the price. I would have no problem recommending Autoeurope. "
" Thrifty was very helpful, especially when I had to change my original rental car, which had a faulty transmission, one phone call to Orlando Airport Thrifty, and I was able to exchange for a different car, there was no quibble, and no extra cost, very happy with new car. "
" They have really competitive prices that are better than anyone else. I love them! "
" very good "
" Good balance between car age/mileage and rental price "
" Had to wait a little while for the van taking me to the car lot from the airport, but otherwise, I had a great experience. Great car! "
" It took pretty long to get the car at the airport. We got a KIA which was quite word down with ugly dirty seats and carpets although it only had 27k miles. Under the seat we even found an empty bottle of cleaning liquid which may have been used once in the car. Apparently Thrifty did not pay much attention to the maintenance of the car. Other than that the car was fortunately able to make the trip with us but the overall look of the car was disappointing. The return process was quick and OK. "
" I reserve a Ford focus anda they wanted to give me a Toyota yaris wich is smaller "
" There were cockroaches inside te car. Te bus service with the LAX was good "
" Sono molto soddisfatto del servizio e del call center di auto europe ma purtroppo mi hanno dato una macchina più piccola rispetto a quella prenotata e ho fatto un po' fatica a girare in California e dintorni,quando alla consegna ho fatto notare la cosa al noleggiatore mi hanno detto che la vettura era della stessa categoria di quella prenotata ma a me non risultava "
" Fornita vettura più piccola rispetto alla prenotazione,disagi nella circolazione fuori città e soprattutto in montagna "
" They had only 1 car available and I had expected a Ford Escape as adventercied. I got a Jeep :-( "
" Initially demanded that I present an international drivers license even though the contract very clearly states this is not required. Then gave me a car a grade or two below the premium car reserved "
" Very good customer service "
" Quick and efficient service "
" Autoeurope made a mistake by booking, the price was to cheap, after we mailed a few times they give us the price we booked for. That was very kind of them. "
" We booked whit navigation but they told us it wasn't included. We had a voicer from Auto Europe whit the notice that we had a navigation i showed them but it was not in the Thrifty computer so we did not get it. Also they told us we must take the toll pass $10,48 per day. We had a no choise, friends had also booked by auto europe but another car rental they did not needed it, and pays cash about $3,- by crossong toll ways. We payed total $116,09 they payed about total $50,- "
" NO PROBLEM "
" OK "
" Boa tarde, aluguei um Jeep grandcherokke e foi-me entregue um jipe do segmento inferior. Jeep compass o qual o valor para os dias que tinha alugado era muito inferior. Aguardo resposta para ser restituído parte do valor. "
" Boa tarde, aluguei um Jeep grandcherokke e foi-me entregue um jipe do segmento inferior. Jeep compass o qual o valor para os dias que tinha alugado era muito inferior. Aguardo resposta para ser restituído parte do valor. "
" Good service "
" Good service bit they want to sell you tjonge what you don't want . Like toll pass and empty Back (fuel) . Fiets ask "
" Car not ready, need to wait 50 Minutes, Be forced by operator to subscribe more insurance... "
" excellent "
" excellent "
" Bon contact téléphonique à la réservation. "
" Choix très très limité de véhicules à Miami. Paiement de $ 37.72 au retour (FPO). "