Auto Europe
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- Central America
THRIFTY BELGIUM CUSTOMER REVIEWS
- 7.8
- 8.3
- 8.3
- 8.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY BELGIUM Car Rental Reviews
Average Rating for Thrifty :
BRUSSELS, BE - Reviewed by STEPHANE - 15 June 2025
" When I booked my car rental with Thrifty, the system asked me the arrival time of my flight. I entered 23h40 (arriving from Portugal). The system DID ACCEPT my booking. Unfortunately, my flight was delayed by 20 min. When we eventually arrived at the Hertz / Thrifty counter, it was closed. There was a sign saying that for late arrivals, we have to walk down to the garage. However, that office was also closed with no one around. There was a sign with a phone number to contact. We tried a million times but no one picked up. We eventually took a taxi and arrived at 2H in the morning. The next day, it was a nightmare to find a human being to speak to. It took 2 hours of non-stop calling to speak to a person. They explained that their offices at the airport closes at 23h30. So, why did their system accept my booking in the first place?? Anyway, the person on the phone told me that, in order to collect my car, I should find my own way (taxi, train, metro) ON MY EXPENSE to one of their offices to collect the car. I eventually collected my car the next day at 18h (1 day too late). On the return of my car 5 days later, I complained wanted a refund for the 1 missing day. They said it was impossible because our flight arrived late and that we should have at their offices by 23h30 the latest. Needless to say, I won't book them ever again. "
" Their offices were closed on arrival. Impossible to get our car "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by PHILIP - 28 January 2025
" Will not book with hertz thrifty or budget at Brussels airport next time "
" One person on staff at counter for hertz thrifty and budget for several customers in front of and also behind me Sent to location of cars with another person who appeared incompetent with a out of ink printer I was told he was the manager I waited over an hour for the car and considered myself lucky with the number of people behind me "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BRUSSELS, BE - Reviewed by STAVROS - 23 January 2025
" Everything went as planed "
" Me and my family spent more than 45 minutes waiting because the staff didn't know if there was a car ready for my reservation or not. Finally and after a lot of discussion between them I was given a car not in the same category of the booking but since it was an upgrade I have no issues with that. Summarizing there was a lack of organization "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by MIROSLAV - 13 November 2023
" What else can I say? very efficient, friendly experience, and also good value for what I needed. I have nothing negative to say. Job Well Done! "
" Everything was an easy process. I was very surprised I received efficient and very timely service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by MATTHEW - 11 September 2023
" I have been waiting two weeks for a resolution (or indeed any response at all) to my rental problems. I received no automatic confirmation of my query having been submitted to Auto Europe, and I had to call them up to confirm they were aware of it. "
" The sat nav in the car did not work, and the Hertz/Thrifty attendant in the car park seemed clueless about it and unconcerned by it. The desk staff also somehow recorded our vehicle return as a few hours later than it actually was, resulting in us being charged for an extra day. They also did not deduct the full amount of the Auto Europe voucher when charging us. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 2
CHARLEROI, BE - Reviewed by JURICA - 11 September 2023
" All was ok! "
" All was ok! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by PATRICE - 31 August 2023
" Everything was fine "
" Very good service and attention "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ROBERTO - 11 February 2021
" All in order "
" Very good service and friendly counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ROBERTO - 31 December 2020
" All in order "
" very good service of counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ROBERTO - 10 December 2020
" Good! "
" Very good service, and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ROBERTO - 29 October 2020
" I had to changes the dates of my booking, so cancelled the original one and did a new booking, but no problem at all to get reimbursed "
" Very good service!. Just they are still closed on Sunday, but no problem for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ROBERTO - 03 July 2020
" Staff in Thrifty office (Brussels South Station) is very kind and professional. "
" There was nobody in the drop-off place, so I couldn't check out myself "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by JOZSEF - 05 March 2020
" Everything worked out well. No problems. Car category as booked "
" Everything went smoothly. Had a punctured tire but probably occured after I took the car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by ROGER - 28 February 2020
" Fine "
" My experience was very positive in all the process except that I did not receive yet my invoice by email (although the person who received and checked the car assured me that he will send it) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by BOGDAN - 14 February 2020
" Everything went well without any unpleasant events. "
" Nice people, we got the car very quickly, same service on return,..many thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by IOANNIS - 13 February 2020
" They provided me with a free upgrade. The car was in good condition but it was not a new one. I had no problem with the car or the rental company (Thrifty = Hertz in Brussels) "
" Everything as expected. Thrifty in Zaventem airport is represented by Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by OLEG - 12 February 2020
" Perfect as always "
" This is only company offering zero excess insurance at low price at the time of booking from autoeurope webpage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by HRISTO - 26 January 2020
" No NO NOOOO..... IM WONT TO REFUND THE MONEY !!! You are don't correct company "
" Everything is very bad , because I'm and my family dropped to street after 6 hour flight because I don't money for deposit in card I HAVE CASH !!! And telefon number is not working and the personal is not help me !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRUSSELS, BE - Reviewed by CAITLIN - 19 November 2019
" Drop off could be simpler after hours, but overall it was a good experience "
" the counter staff was really exceptionally lovely "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ROBERTO - 07 November 2019
" Good service, good car "
" Good service, good car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by JOSE - 14 October 2019
" I've rented many times with you but Thrifty in Brussels never again. Besides the price in Brussels is quite expensive. I hope you read this opinion and could do something. "
" Very unpleasant staff (rude) at Thrifty Brussels airport. 45 minutes wait to get the car. The car had a problem and we had to use it like that. The tank was not fully full. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
BRUSSELS, BE - Reviewed by ALBERTO - 09 October 2019
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by HANS - 22 September 2019
" Everything worked fine fast check in and checkout. The car was just as described. No problem at all. Thanks a lot. "
" Everything was perfect, just that the printer did not work at the counter at check in but this was not really important for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ANTOINE - 26 June 2019
" goed "
" goed "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRUSSELS, BE - Reviewed by IVAYLO - 02 December 2018
" Everything besides this charge was perfect. "
" I have and an unexpected charge of EUR 29.84 after I returned the car in perfect condition and full tank "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by ARISTEIDIS - 14 November 2018
" f "
" d "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ARTURAS - 03 September 2018
" Everything was positive "
" Quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ADRIAN-CATALIN - 02 August 2018
" Positive "
" Positive "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by MASAHIRO - 18 July 2018
" I like your site. "
" I needed to pay 200 euro with very minor scratch. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CHARLEROI, BE - Reviewed by STEFAN - 28 June 2018
" Excellent deal "
" Everything was perfect except for one detail: no visual directions from the rental office to the parking, which I could only find after returning twice to ask for directions from the clerk. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ERNST OTTO - 25 June 2018
" The car I rented had old (January 2017) unpaid penalties. I was stop 3x times on the high way and 1x at Schiphol airport by the police. When I mention this to Autoeurope your response was; "contact Thrifty". Also that was not easy. I called most telephone numbers and was told; "call this number or that number". Finally the counter @ Brussels airport responded - AFTER I called them back two times. They promise to call me back but never did. Good service? NO! "
" The car I rented had old (January 2017) unpaid penalties. I was stop 3x times on the high way and 1x at Schiphol airport by the police. When I mention this to Autoeurope your response was; "contact Thrifty". Also that was not easy. I called most telephone numbers and was told; "call this number or that number". Finally the counter @ Brussels airport responded - AFTER I called them back two times. They promise to call me back but never did. Good service? NO! "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3