HERTZ BELGIUM Car Rental Reviews

CHARLEROI, BE - Reviewed by VASILEIOS - 03 April 2023

" many choices! "

" swift! "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 23 March 2023

" Good service, godd staff, good car "

" Good service, godd staff, good car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by FLORENT - 26 December 2022

" AutoEurope should not partner with Hertz as it does affect ultimately their image if they deal with clients in this way. "

" I couldn't refill the gas tank fully, not sure why. I tried in 2 gas stations and the same happened. I tried to call Hertz at least 10 times to explain the situation, in both locations (pick up and return) and no one picked up the phone. Nobody called me back as well... Then I received a new bill with 45€ additional for some gas fees!!! Also, there were additional fees (theft and protection waiver fees, license plate...) and one way fees (the only additional fees that I expected based on your contract). To know how much they would charge my credit card, they took the amount I paid to AutoEurope minus the VAT. Then they added all the lines and then removed the amount I already paid to AutoEurope (minus VAT) and here was my new bill, on which they added some VAT. What about the VAT I already paid to AutoEurope?? So I paid 170€ to AutoEurope and then was debited without my authorization another 100€ from Hertz for 1 day rental.... This is totally abusive and unprofessional. I will report this company to the European Customer Protection center as I am shocked of how they treat their customers. "

Overall Value: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BRUSSELS, BE - Reviewed by ROBERTO - 26 October 2022

" All in order "

" Very good service... very kind and efficient staff .... very good car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 19 August 2022

" All clear and in order "

" Very good service, very efficient staff, very good car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by VALENTIN LIVIU - 06 July 2022

" My familly liked this ride a lot. "

" Good experience with new and safe car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ALEKSANDRS - 30 June 2022

" As always perfect. "

" I ordered automatic car, but was given manual. When asked to replace agent struggled, asked am I sure its manual. there was full of people so I offered to make a discount instead. they "provided" discount for child boosters. "provided" because they gave new payment confirmation with 50 EUR discount, but did not refund or give cash. still blocked amount on credit card is not returned. moreover, boosters provided for 4y and 5y olds described as 15+ kg, very clearly not in the category advertised and are suited for kids more like 25+ kg. Next, car was very stinky, it smelled from cigarettes being non-smokers car. not only it was unpleasant for us and kids, but also all clothes were stinky afterwards. And to finish this premium rent companies car - car was in very poor technical condition - steering wheel was shaking and car tended to go right-side on the road. I will never ever use hertz again. "

Overall Value: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by ROBERTO - 05 June 2022

" Yes "

" Veri goog service, very good cars "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by IGOR - 13 May 2022

" Great service ! Acceptable prices! "

" There was a slight misunderstanding on the issue of full coating, but this issue was resolved quickly. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by SIMON - 05 May 2022

" nothing to add about auto-europe. I have made use of your services in the past and will continue to do so in the future "

" When I arrived at the airport for car pick up, I went to the Hertz counter. There was nobody present but there was a notice to go directly to the pick up area. No issue, I had to collect the car from that area anyway. As soon as I arrived, the employee told me that I should have waited at the counter instead of going to the pick up area. I explained that I was simply following instructions. He appeared annoyed and said something in his own language to his colleagues, which I do not understand. He still carried out the paperwork, but there was no friendly smiles. I find this is not the way to treat customers. When booking the car, through auto-europe , the fuel policy was clearly stated as "pickup full and return full". I complied with this requirement and returned the car with a full fuel tank. I fully refuelled the car just 20 minutes away from the airport but was then charged €79.32 for fuel and service. It was not possible to have used that amount of fuel in such a short time. "

Overall Value: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 6

BRUSSELS, BE - Reviewed by ELEFTHERIOS - 30 April 2022

" Very good experience! "

" Friendly staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by KRISTIINA - 20 April 2022

" I will use this opportunity again... "

" I liked. "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by LUC - 03 March 2022

" I'm over 4 years costomer of Auto Europe and as previously also now everything went well. "

" All went well and easy! "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by ROBERTO - 10 February 2022

" All good! "

" Very good service from counter staff and drop-off staff (available again on Sundays!) ... Very good car, very clean "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 25 November 2021

" All in order "

" Very good service in Hertz "Bruxelles-Midi", The staff is very friendly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RARES - 30 November 2020

" Excellent "

" Easy pick-up, new car, friendly staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 10 September 2020

" All in order "

" Very good service, staff very kind and efficient, very good vehicle. I hope they will open again on Sunday, including the the drop-off service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 06 August 2020

" All was right "

" Very good service, very good car. But they are still working within a limited time schedule. Closed all Sunday. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 20 July 2020

" All fine "

" Staff very kind and efficient counter staff. Just bad they don't open on Sundays. Limited drop-off service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ELLI - 26 November 2019

" Thank you! "

" The guy at hertz was really really nice and helped us a lot! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by WILLEM - 05 October 2019

" have booked next car (in ponta delgado) already later this month "

" very good personal , quick abd efficient service of all hertz employees car was upgraded without surcharge hybride toyota car required less fuel. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RARES - 25 September 2019

" Good "

" Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ALEXANDRU - 21 August 2019

" Very good, as usual. Thank you. "

" Flawless experience, thank you Hertz. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by TOMAZ - 01 August 2019

" smooth experience from the start and right up to the end. "

" a very positive experience as usual "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by DRAGOS - 04 July 2019

" As always, a reliable site Keep up the good workin' "

" Very Very helpful staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by KRISZTINA - 01 July 2019

" I always find the best price here! "

" Everything was perfect, like always, thank you! "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by TAKUMI - 26 June 2019

" EASY TO FIND THE BEST CHOICE. "

" CARS ARE ALWAYS IN GOOD CONDITION. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by WILLEM - 18 June 2019

" booking is easy and insurance rate is competitive. "

" very nice , professional staff. next time in zaventem will go for hertz again. had booked an opel, mokka (somewhat higher seat) but got a (brand new) volvo instead. great service! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RARES - 06 June 2019

" Ok "

" Ok "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ZORAN - 08 May 2019

" Superb! "

" I got a brand new car (passed 2,400 km) very quickly taking a car and also leaving. Very pleased with Hertz! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by GEORGIOS - 02 May 2019

" Good combination of program and price. "

" My completion of requested data prior to visit the counter led to a quicker procedure. The car was almost brand new and richly equipped. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTWERP, BE - Reviewed by FRAZER - 01 March 2019

" no issues, was really good "

" The car was very nice "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by TOMAZ - 05 February 2019

" Smooth and fast. "

" Good as usual. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by TOMAZ - 07 November 2018

" All went very smoothly as always, when I rent a car with Hertz. "

" Very nice staff and all runs smoothly as always at Hertz stationed in Gare du Midi. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by ELIZABETH - 07 November 2018

" I've used Auto Europe for a while and have always had a positive experience "

" Kind employee at counter and at drop off "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 29 October 2018

" The lady in Hertz's office was very kind and efficient, and also the staff on drop-off "

" The lady in Hertz's office was very kind and efficient, and also the staff on drop-off "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by DRAGOS - 13 September 2018

" Everything ok. "

" Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by PIERRE - 12 July 2018

" Nice "

" Top "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ARTURAS - 28 May 2018

" Yes, I would recommend to a friend "

" Everything went very fast and smoothly "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTWERP, BE - Reviewed by GEORGE - 14 April 2018

" Very positive "

" Very positive "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENT, BE - Reviewed by ARTUR - 12 April 2018

" Everything went fine. "

" Everything went fine. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRUSSELS, BE - Reviewed by CHRISTINE - 04 August 2016

" Perfect communication, clear, rapid feedback "

" Quick, efficient, clean car, in good functioning order/ BUT I had especially asked for a car with a big boot, and the one I got (Opel Mokka) had a small boot. In addition, the car wasn't powerful enough, losing speed on motorway when going up on long and steep stretches. "

BRUSSELS, BE - Reviewed by LAURENT - 14 June 2016

" Always easy to book and the best place to find great deals. "

" The team at Hertz in Brussels is always very helful and professional "

GENT, BE - Reviewed by YIHUA - 10 June 2016

" very helpful and easy to use "

" very good service! All people there are quite nice and the car is very very good! It's not big (good for parking) and easy to control, clean and tidy. I enjoy the driving a lot! It's my first time rent a car, now i still miss that car！ "

BRUSSELS, BE - Reviewed by AKOS - 17 May 2016

" I did not get automatically the reservation confirmation, I had to log in and make it. "

" It was OK, however I got a French plate car, still I had to pay for a return to Belgium. It would have been nicer if they would offer a small recuperation that I am bringing the Hertz FR car back to France and still paying for a "return" to Belgium... "

CHARLEROI, BE - Reviewed by KOVACS - 20 April 2016

" quickly "

" Good!!! "

BRUSSELS, BE - Reviewed by MARCEL-MARIAN - 23 February 2016

" I had a pleasant surprise to get a last generation car, full equipped. For sure, I will be back to you. "

" Top level services "