Auto Europe
- North America
- Central America
SIXT UNITED STATES CUSTOMER REVIEWS
- 7.8
- 8.3
- 8.5
- 9.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SIXT UNITED STATES Car Rental Reviews
Average Rating for Sixt :
SEATTLE, US - Reviewed by ANDRAS - 30 September 2024
" Booking through Autoeurope made things very easy for me with Sixt. Autoeurope rental process was easy and quick. Prior to journey I asked for help, and I got immediate call from Autoeurope team. "
" Very efficient and friendly staff both at pick-up (Seattle Airport) and drop-off (San Francisco Airport) from Sixt. Brand new car of my choice was provided without problems (2024 GMC Acadia Elevation). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by M. - 28 August 2024
" Efficient "
" Perfect. One negative note, they gave me an electric car although I had asked a gas car. Sixt does not explain that Blink Charging does not accept non-US credit cards and the other few chargers (almost not fast chargers) are inside parkings so the cost itself it is not much, but the cost of the PK is huge. I had to change and get the gas car I wanted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARTIN - 14 August 2024
" The car they gave me was initially different from what was contracted. Then they changed it for me but it was the only one available. I was not very satisfied "
" The car they gave me was initially different from what was contracted. Then they changed it for me but it was the only one available. I was not very satisfied "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
WASHINGTON DC, US - Reviewed by DUNCAN - 12 August 2024
" No hassle, trouble free, very competitive prices. "
" Had to wait quite a bit until I ws attended to, there were only two agents at the counter, but other than that it was a very good experience. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GUY - 19 March 2024
" Via AutoEurope you get good prices from the start, you quickly get a refund when you find a cheaper deal, and you get quite good assistance when you have a problem with the rental car company afterwards "
" as you know from my history of booking through you, I've tried Budget, Dollar, Hertz, Avis and all the other "old" names; this was the first time with Sixt, and yes it is different .... not only the more "cool" kind of cars they offer, but what is important to me, is the lack of trying to upsell more extra's and stuff that all the others are trying to do. Surely if the price is not too much higher, then Sixt will be my preferred choice for my next rental car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DENVER, US - Reviewed by MILENA - 18 March 2024
" My recommendation "
" Polite staff, great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by STANISLAV - 08 March 2024
" High quality as always "
" All good, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by DMITRY - 04 January 2024
" Rented at Phoenix, AZ Airport in early December 2023. The Good: - Speed of Processing - New Vehicle Things to improve: - There is no vehicle walk through with an agent on the pickup or a drop off. They send you everything in the email but you can't identify all deficiencies in agent's presence. - There's only one Sixt location in Arizona. Our tire caught a nail in Flagstaff and they could not send anyone to replace it. They did not even recommend a local authorized shop to do it. We did replace the tire and got compensated for it but we had to waste 3.5 hours on that. They should really be better prepared. "
" We rented a vehicle at Phoenix airport in December 2023. What made it great is the speed of the whole transaction. Between getting to the counter and driving off the parking lot we spent about 25 minutes. The other agencies had enormous line ups. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ORNIT - 08 October 2023
" Over all i am satisfied with the service. However I upgraded from geep grand Cherokee to this. Also increased budget. This was not an upgrade. "
" Over all service is good. However BMW class 1 is not an Suv and should not be categorized as such. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by IVAN - 24 March 2023
" Perfect "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FORT MYERS, US - Reviewed by THOMAS - 21 January 2023
" Very good service "
" We have had three times to change the cars , the cars are in a bad condition We have to pay for filling fuel although we have filled full ! I think it is a system to get more money from the renters. We have to pay for the second drive for the whole time although we needed it only 10 days I think that was the last time I use sixt. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HOUSTON, US - Reviewed by ANDREW - 16 January 2023
" It was the cheapest rate but not worth the aggravation of worrying about being stopped by police with no car rental or insurance documents inside the car. I was quite upset driving the car out of the car rental lot. "
" Check in was difficult. 1. I was sold a package described as "insurance" but it was really "roadside assistance". 2. They produce no paper documents or receipts. All correspondence are sent to email. I had no insurance card or certificate inside the car. I had no proof of car rental inside the car. 3. The credit card authorization amount included the original pre-pay amount. I thought I was being double charged. I had to log in to my credit card website to see the actual amount deducted. 4. Picking up the car, the employees refused to look at the scratches with me, saying that they had already looked at it and that it would be in the email (which turned out not to be true as I never saw any documentation of a car inspection.) "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by JOSE ARGELIO - 09 November 2022
" I felt very well "
" Excelent atention "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by ANTHONY - 08 November 2022
" Positive. Competitive prices "
" The Sixt people in Newark were very friendly but as ever, they tried to sell me unnecessary insurance . The check out process took a long time because Sixt wanted a lot of contact details and forgot to obtain a credit card deposit. The car itself was OK but had an unusual number of dents and scratches. The windshield was not cleaned from the inside.d "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by DMITRY - 17 October 2022
" Ok "
" The car was quite old and not very clean. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by EFSTATHIOS - 30 August 2022
" Please see above!!! I would expect an apology from AUTOEUROPE and some Sort of Compensation for our emotional Damage due to this incident!!!! If I don't receive any appropriate response I will not book with AUTOEUROPE in the future!!! Thank you in advance!!' "
" At pick up SIXT refused to accept the VISA card, that I had used for the booking through Auto Europe, in order to charge the deposit! They said that because the card did not Have in writing my full First and Last name they could not accept it due to their policy!!! The card indicated my name as "E GAVRIELATOS" and my full name is EFSTATHIOS GAVRIELATOS!!!! This was never indicated during reservation or at the Voucher!!! All my credit cards issued by all big banks in Greece are like this and were always accepted by rental companies in Europe with not ever any problem!!!They said that only if we put another driver as additional driver then we could use the credit card of the second driver!!! My wife who was with me had a credit card with her full name but did not have an international drivers license so they could not accept her!!! I tried calling AutoEurope but due to time difference there was no customer rep to answer the phone!!!!! SIXT told us to Look at other companies in the airport terminal that would accept our credit card!!! We checked with a couple of them and they were asking for 2000€ for same car!!!!! Our vacation was ruined if we had not had relatives in Chicago!!! We called them and had to add one of my cousins as an additional driver paying 237$ for nothing!!!!! Just so that we can use her credit card for the deposit!!!! They also refused to accept cash or a Revolut VISA card!!!!! So if we did not have any relatives in Chicago we would have to cancel our reservation and book something on the spot for double the money!!!!! SIXT representative told us that they have similarly declined many customers arriving from EUROPE!!!!! As in Europe it is almost standard that first name is not in full on the credit cards this is an outrageous requirement from SIXT and definitely not something explicitly mentioned on the terms during reservation!!!! I am expecting an official response from AUTOEUROPE as we are clients for many years and this time the experience was horrible and nearly ruined our vacations in the US!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by BRIGITTE - 11 July 2022
" We also called AutoEurope helpdesk, and they were pleasant and service minded. All in all, a very positive experience. "
" When picking up our car, I had to use my creditcard. Unfortunately, I forgot my pincode. We weren't able to receive a car then, but Sixt employee Julian did everything in his power to try. We left without a car and went back after 2 days when I remembered my pincode. Sixt employee Victor was also very helpful in making up for our lost days and providing a beautiful car. Thumbs up for Sixt, especially Julian & Victor. Both exceptionally service minded. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by WILLIAM - 31 May 2022
" Fast and no line and nice choices of cars "
" Everything easy and clean. Price very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREJ - 05 February 2022
" Great overall experience. "
" Quick and friendly service, great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MIRAN - 17 December 2021
" Nice "
" Expensive, increase of 300% compared to 2 years ago, that applies to all rental companies though. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FEDERICA - 15 October 2021
" Everything good. "
" I would have appreciated a help in the set up of the child car seat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MITJA - 31 August 2021
" Staff at counter ok, but he car and other ux far below expextations. "
" Car in very poor condition, not serviced, tire was leaking air...Customer service not replying to email even after a week. Still waitig a reply. Wrote anstomer r "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 2
MIAMI, US - Reviewed by ALBERT - 22 July 2021
" Great staff, great car! "
" Very friendly staff, all quick but clear! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROMAN - 07 March 2021
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by TIMOTHY - 17 August 2020
" Very simple process. The newly introduced 20€ cancellation fee seems unfair to those who had already booked before Covid. "
" Sixt divided the long-term rental period into two periods with two contracts (28 dayds and 11 days). This made the overview of entire costs etc. very untransparent and unnecessarily complicated. Even the counter staff seemed unable to explain how the total costs added up. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8