Auto Europe
- North America
- Central America
HERTZ UNITED STATES CUSTOMER REVIEWS
- 8.2
- 7.8
- 8.4
- 9.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ UNITED STATES Car Rental Reviews
Average Rating for Hertz :
SAN FRANCISCO, US - Reviewed by LAURA - 05 September 2025
" Overall still a good value. "
" First car made a sound and had a vibration while driving which only found out after driving it for a few miles. Tried to exchange it the next day in Oakland at a downtown location which was not possible. But could switch it out for a different car at the airport location. I wish Hertz would hire more staff since both times we had to wait in long lines. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SALT LAKE CITY, US - Reviewed by DOMAS - 20 August 2025
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN DIEGO, US - Reviewed by SABINA - 03 August 2025
" Everything ok, fast, just next time I would prefer to have the car I originally booked. "
" I did not get the car I had booked but could choose among kia soul and big sedans whereas the latter I did not want. So I took kia soul which was ok. No problems anywhere. There were several additions to the price but I was not offered toll payment in advance and I sort it out later. I suggest people inform themselves good before renting and driving US. Additional costs with toll pa,ment and gas refuling and road charges were 397 usd. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BUFFALO, US - Reviewed by SUSAN - 18 July 2025
" I really appreciate that by renting through Auto Europe, I can feel confident that everything is taken care of. No surprise fees or costs. I can simply show up at the counter and drive off to enjoy my travels! "
" The staff at both the pick-up and drop-off counters are extremely helpful and delightful people! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by LAURA - 15 June 2025
" At EuropeCar I selected a midsized car and paid, got a compact car. "
" Staff at pick up was not very helpful or friendly, but pushy about insurance and not willing to talk about upgrade. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GIRTS - 14 April 2025
" Hertz took strange extra USD for CONCESSION FEE RECOVERY "
" Hertz took strange extra USD for CONCESSION FEE RECOVERY "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by EMANUEL - 13 April 2025
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by JØRGEN - 24 March 2025
" Everything functioned "
" The drop-off were not marked for new customers. Hertz should deliver a map with the place - and with a near by gasoline station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by WILLIAM - 23 November 2024
" Auto Europe is the best! "
" The Hertz/Dollar/Thrifty facility at LAX is gigantic, and it takes quite a while to queue, get your car, and then queue again to exit. Upon returning the car, there was no one to close out the reservation without another long wait, so I had to take photos on my phone, leave the car, and hope for the best... It worked out fine, but was not optimal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MIAMI, US - Reviewed by ARTHUR - 17 November 2024
" look above "
" Everything good except they charge you $ 168 for the toll roads, and we had to pay toll around $20 really too much "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by LUKA - 14 November 2024
" Very good "
" I don't get my car on time. I must wait for one hour before my car was ready. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by AGNES - 04 November 2024
" Good service. Love the full insurance provided "
" Very long waiting lign when we got to the service desk "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by IEVGEN - 31 October 2024
" Renting companies should inform upfront customers on changes and offer options to choose, but not when I'm at their desk... "
" I was provided with lower category car and no option I was offered to manage this situation. Basically I got cheaper car and paid for higher class. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by GALINA - 09 October 2024
" Fully satisfied with the car and customer service. Great value for money. "
" Car in excellent condition, very good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROMAN - 04 October 2024
" very good service "
" Very fast pickup , good Service getting from the staff . Nice a car Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JULIAN - 12 September 2024
" Fine "
" Fine "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by CLAUDIO - 28 August 2024
" Fine this time. But others, they bother mi trying to sell me insurance and extras. "
" Fine this time. But others, they bother mi trying to sell me insurance and extras. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by FILIP - 21 August 2024
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" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by HILA - 18 August 2024
" Z "
" Bed service and 5 hours waiting "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DENVER, US - Reviewed by STEVEN - 07 August 2024
" Car rental with Auto Europe was smooth and without problems. "
" My experience with Hertz at Denver airport was generally good. However, during my trip I also rented a car from Hertz San Francisco Airport and had a quite poor experience which I have detailed in a separate review. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by STEVEN - 07 August 2024
" I don't blame Auto Europe for the problems at Hertz San Francisco, but I do hope you pass on my comments to someone at Hertz. "
" My experience picking up the car at San Francisco airport was poor. Counter service was extremely slow - I had to wait over an hour to get my car, despite having an advance reservation (the line was not that long, but the service for each customer was painstakingly slow). I rent cars often and have never had to wait as long as I did at Hertz San Francisco - quite disappointing. Also, when returning the car, there was almost no staff at the airport, just one employee instructing people to leave their keys in the car if they didn't need a receipt immediately. Two people in front of me who wanted a receipt were arguing with the Hertz representative. I would have liked a receipt but as I had a flight to catch, eventually left my keys in the car. I have yet to receive a final receipt from Hertz (five days later). This is all quite surprising and disappointing, as Hertz positions itself as a premium brand. I will think twice about ever using Hertz again, especially in SF. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by MATJAZ - 26 July 2024
" / "
" I was late at the counter. In meantime my car, which was paid in advance, was rented to another customer. Therefore I need to wait one hour that another car was prepared for rent. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by LASZLO - 07 July 2024
" Wherever we go we use Auto Europe. Great prices, great promos, and they give you extra protection in case you have trouble with the rental company. "
" We had to wait 2+ hours at pick up - there was only 2 boots open. All the other companies had staff, Hertz was not prepared for the amount of people showed up. All of them was pre-arranged, so they must have seen it before. Otherwise, everything was ok, but after flying 18 hours is was not fun to wait 2 more hours. Also, quality of the car is not the best - we had to exchange the first car because of a small but unsolveable tehcnical problem. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by TINA - 02 July 2024
" Ok experience "
" Thinking that we've chosen all of the insurances, on spot they convince you to buy PAI insurance on top... Also, the first car offered had seats completely soaking wet, so we had to arrange for another vehicle, which is ok, but we lost prexious time to the day... "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by DEJAN - 07 May 2024
" Everything was smooth "
" No problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by SEAN - 04 May 2024
" no problems "
" all good- "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANGELA - 04 April 2024
" Overall it was great to reserve my car using AutoEurope, and I will definitely use the website again. "
" Upon arriving at the Herz counter at LAX to pick up the car, I told the desk agent two times that I did not want any additional insurance that was not included in my autoreurope reservation. The agent seemed to acknowledge this, and did not ask me if I wanted any additional insurance, nor did she mention how much that insurance might cost. She then directed me to sign the rental agreement two or three times, and I signed, without suspecting that she was making me sign for extra insurance, namely "Prem Road Serv" for $9.99 per day for a total of $69.93 AND "PAI/PEC" for $6.02 a day, for a total of $42.14. I only found out about these charges when I received my invoice per email after dropping the car off. Even though everything went well with the car itself, this is fraudulent and dishonest behaviour. I wish I had better to report about Herz at LAX. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RON - 02 March 2024
" Auto Europe has been great offering a large selection of choices. "
" Hertz was terrible picking up the car. They ran out of cars and needed to transfer cars from thrifty and dollar. We all waited over an hour just to get a car. Then when I returned the car, I was charged for two gallons of gas, I had filled up the tank at a station 3 blocks away. I'm emailing about this with hertz, currently. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MIAMI, US - Reviewed by ARIE - 25 February 2024
" good prices and process "
" very much, quick treatment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOAO - 13 February 2024
" It's good to have received this email from Autoeurope to evaluate Hertz's service in Orlando and express my displeasure with the HERTZ employee who served me on January 28th at Terminal 3 at Orlando Airport. I had this prepaid Reserva Voucher 20730659 worth 485.65 EUROS. Despite having presented my s2 passports proving my dual nationality (BRAZIL and PORTUGAL) he did not release the car rental contract claiming that I should have a driving license issued in Portugal and did not accept my driving license for the condition issued in Brazil (countries that have a reciprocity agreement). After claiming that it would be very difficult to get a car without a reservation, I would have to try other rental companies or he induced me to rent with an offer of approximately 1,200 Dollars + 300 Dollars as a guarantee deposit. I tried to tell him that he called me a superior and claimed that he was not available and that I would then have to call the HERTZ telephone number 1-800-654-3131 and he handed me a folder and marked the said number with a yellow pen. I asked for time to think and decide how I should act. I sat at a table and using the HERTZ App on my cell phone, as a GOLD member, I was able to make a reservation right there at the same time and took it to the same employee who had a surprised reaction and didn't hesitate and released the car immediately so I could and my wife could continue our trip. However, I have a pre-paid voucher of 485.65 EUROS and I need to receive a refund in order to partially pay off the expense that was charged to my credit card in the amount of 597.94 U$Dollar. I'm still waiting for a decision, thank you "
" It's good to have received this email from Autoeurope to evaluate Hertz's service in Orlando and express my displeasure with the HERTZ employee who served me on January 28th at Terminal 3 at Orlando Airport. I had this prepaid Reserva Voucher 20730659 worth 485.65 EUROS. Despite having presented my s2 passports proving my dual nationality (BRAZIL and PORTUGAL) he did not release the car rental contract claiming that I should have a driving license issued in Portugal and did not accept my driving license for the condition issued in Brazil (countries that have a reciprocity agreement). After claiming that it would be very difficult to get a car without a reservation, I would have to try other rental companies or he induced me to rent with an offer of approximately 1,200 Dollars + 300 Dollars as a guarantee deposit. I tried to tell him that he called me a superior and claimed that he was not available and that I would then have to call the HERTZ telephone number 1-800-654-3131 and he handed me a folder and marked the said number with a yellow pen. I asked for time to think and decide how I should act. I sat at a table and using the HERTZ App on my cell phone, as a GOLD member, I was able to make a reservation right there at the same time and took it to the same employee who had a surprised reaction and didn't hesitate and released the car immediately so I could and my wife could continue our trip. However, I have a pre-paid voucher of 485.65 EUROS and I need to receive a refund in order to partially pay off the expense that was charged to my credit card in the amount of 597.94 U$Dollar. I'm still waiting for a decision, thank you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ADEL - 09 January 2024
" Very good "
" Waiting time for the shuttle too long. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ILSA - 20 November 2023
" No one helps and refers you to hertz "
" Car was not working the second either, worse expirience ever "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 1
BOSTON, US - Reviewed by RUTH - 09 November 2023
" I have used AutoEurope many times without issue. I find the value to be very good and have always been extremely happy with the car provided. This time the car did not meet expectations, but that is not the fault of AutoEurope, however it was certainly disappointing. "
" On collection of our car the tyre pressures were displayed on the car screen. I noted none of the tyres had the same pressure displayed, but I didn't make any issue. Later that evening I got a notification on the car that tyres needed to be attended to and had to organise finding somewhere to pump the tyres. I would also point out that the wiper blades were of very poor quality, with the blade clearing the passenger side of the windscreen actually coming away slightly from the wiper arm. It did not perform well. The drivers side was passable but not of the standard I would expect from hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEWARK NJ, US - Reviewed by IAN - 14 October 2023
" The vehicle range I booked was not available, but staff went the extra mile to obtain a vehicle within minutes. That is service. I returned the car late. Instead of charging a full extra day, I was charged into the 2 hours late return. - Again great service. "
" Friendly service and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RONNIE BACH - 14 September 2023
" See above "
" Was sold an insurance - told the guy that we didn't want any insurance. Saw that upon return of it. When returning the car they claimed we had damaged the car. Luckily we found an old report in the car stating that the damage was there when we got the vehicle. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 4
CHICAGO, US - Reviewed by MICHEL - 09 September 2023
" It was just as describes but much more leas price "
" Everything perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by DARIE - 02 September 2023
" Best rates by autoeurope, as always "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by GEORGIOS - 29 August 2023
" Everything good "
" Delays at pick up "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MUKUL - 28 August 2023
" Counter staff cheated me by adding extra insurance in the contract without informing me thereby overcharging me by USD 500 "
" Counter staff cheated me by adding extra insurances in the contract without informing me and thereby overcharging me by USD 500 "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MIAMI, US - Reviewed by LASZLO - 30 July 2023
" Overall it was ok. "
" We had to wait 2,5 hours to get the car because of storm flight cancellations. I know it was not their fault, but other companies managed it much better, they allocated extra workforce to speed up process. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by NASSIM - 08 March 2023
" All good from check-in to check out "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROLAND - 07 December 2022
" Auto Europe easy booking good prices "
" Didn't get the class car I reserved, car wasn't ready (1,5h wait) Rental car was dirty/filthy Had a chip on windscreen (found out 5 min after pick up station closed) but hertz stations at FLL airport denied exchange Was charged with one way fee although included in rental price "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
SAN BERNARDINO, US - Reviewed by PATRICK - 17 October 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MATIJA - 27 September 2022
" Efficient, everything as agreed. Very good, thank you "
" Very positive all the way. Only issue at the end, because no parking available at lot they requested car for return and no one was at desk that I could explain. Now I can see that they charge my credit card twice foe 25,87 eur and I don't know why. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CLAUDIU - 25 September 2022
" It was a great and smooth experience, the car was pretty new, less than 25k miles and their staff helpful and friendly. Easy pickup and drop off. Definitely recommend Hertz. "
" Everything was at high level except the car condition which could be better cleaning. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ARKADIUSZ - 28 July 2022
" Everything OK :-) "
" Overall OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FORT MYERS, US - Reviewed by HELLMUTH - 28 February 2022
" Rented from a town office. No car selection but very speedy service and better rates. "
" Vehicle had a few issues but I received a compensation voucher for my next rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by JOHANNES - 15 January 2022
" the car was unsafe and we were lucky not to crash. I traveled with my wife and small kids and I am really disappointed to have receieved such an unsafe car from Hertz. When we traded the car, I explained it to the staff but they did not do anything to compensate us, no upgrade or discount and hardly an apologies. I hope they did change the tyres before renting it out to the next family. "
" We received a Ford Escape, not really the right size SUV, but did not complain about it. It had over 45000 miles on it and we had severe hydro planing when it started raining. The tyres were worn beyond a safe thread. I did not expect to get an unsafe car. We were allowed to swap it after we called about the problem, but that did take away a lot of time from our day at Seaworld. The replacement car had good tyres. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by EVA - 12 January 2020
" It was easy to take the car and easy drop off. "
" Nice "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by MIRKO - 31 December 2019
" Nice expirience "
" Very good! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MAKSYM - 23 October 2019
" Everything was very fast and professional. "
" Everything was very fast and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MENGLIN - 17 October 2019
" really good, recommended. "
" very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by BALINT - 14 October 2019
" easy to rent and no problem at JFK with the adminisrtation neither "
" administration and car rental was quick and efficient, staff helpful "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIHUE, US - Reviewed by RADOSLAV - 07 October 2019
" no comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MARTINUS - 29 September 2019
" All and all very good. We had a Nissan Rogue for 3 weeks which was fine. No problems what so ever. "
" To return the car at Hertz JFK is in a bit of a bizarre "parking". It is all very narrow. But after that it was done very quickly. There were NO luggage carts available ???? "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAPE CANAVERAL, US - Reviewed by ASTRID - 01 September 2019
" The helpful attitude of the agent at the drop off site at MCO was greatly appreciated. When he saw that I had my mom and a wheelchair with me, he offered to drive us to the departures area in front of the ticketing counter with the car. "
" The helpful attitude of the agent at the drop off site at MCO was greatly appreciated. When he saw that I had my mom and a wheelchair with me, he offered to drive us to the departures area in front of the ticketing counter with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAVERHILL, US - Reviewed by LEONIDAS - 31 August 2019
" Auto Europe has a weird phenomenon where a particular range of dates will show no availability and then adding or removing a day from the range will work. Other than that, it was fine, i have used the service before. "
" The car was not ready although i had been calling starting a week ahead. I had to wait for 2 hours for them to find a car at the day of the rental. I have provided this feedback to Hertz as well. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by XAVIER - 30 August 2019
" good welcome nice car "
" first time with Hertz it was perfect "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by EDGARAS - 18 August 2019
" Perfect! "
" Be careful with vehicle pre-fueling options, everything else is fine. Even some parking for Hertz clients are provided in popular places. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by PERRY - 03 August 2019
" Hertz is not clear about what they give to you. "
" we have extra cost without any reason and the CAR was very small for a SUV "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
BOSTON, US - Reviewed by STEVEN - 31 July 2019
" Apart from the visa very efficient "
" Only issue was that they couldn't process our Visa - which was odd since they worked fine everywhere else. We couldn't therefore pay for the second driver which was a nuisance. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PETER - 29 July 2019
" The car was not in best shape, some shivering in the wheel in certain speeds and a lot of scrapemarks on the surface, that was not pointed out when I fetched the car. "
" Quick service! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by WOUTER - 24 July 2019
" Perfect experience. Easy booking, great value for money, will book again with you, thank you! "
" Very good, friendly efficient and customer focused. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JULIA - 22 July 2019
" Thank you. "
" We had to wait a long time in line before a staff member was able to help us. This was frustrating after coming off a 25 hour journey. However, Cassandra at the counter at JFK was amazing. Once it was our turn, she took great care of us. I would like to be sure that Hertz is aware of what an asset she is to the company. Professional and courteous. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MIAMI, US - Reviewed by STANISLAV - 21 July 2019
" Very good price, extensive insurance coverage, satisfied. If only I could extend the rental time right via the autoeurope! "
" The most seamless car rental experience so far "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by LARS-ERIK - 14 July 2019
" A mediocre experience. Hertz is the culprit, but Auto Europe has brokered a rental agreement with a company that is unwilling to meet customer expectation. I ordered a Ford, have worked with Ford, owns 3 Fords now, my family back to great grandfather worked with Ford.....and Hertz gives me a Dodge. You do the math, It did not add to a good vacation experience, so to speak. "
" The car was dirty inside. Windscreen not washed inside of car. No washer fluid in car. Did not get the car I ordered. Hertz need to comply with customers needs in order to prevail. On the same side, Auto Europe needs to make sure the rental car agencies comply with customers requests. Otherwise, we'll just go to the rental car agencies that will honor our requests. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by JILL - 14 July 2019
" Everything was super! "
" It was great when I could change the drop off location and extend the rental for two hours for such a reasonable rate! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JUOZAS - 24 May 2019
" When you have something good, it is easy to share experience. "
" Everything was perfect!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by RICHARD MARK - 09 May 2019
" worked smoothly "
" Went well. Car was ready. Was not the type of car which I ordered but was an equivalent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MIHAI - 05 May 2019
" Great! "
" Best experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by JEAN YVES - 28 April 2019
" The car we got was not according our expectations. We have no way to check if price paid on the voucher was in line with the car given. "
" The car we got was the model we have booked and paid 6 months before our trip "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
THE VILLAGES, US - Reviewed by NANCY - 21 February 2019
" Well organised helpful people, made it easy and convenient service "
" Nice friendly personnel very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by OLEKSANDR - 27 January 2019
" everything was just right "
" everything was just right "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JOHN - 08 January 2019
" All good "
" Great staff.very helpful on collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by VASILEIOS - 03 January 2019
" very good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by OLIVIER - 01 January 2019
" Easy and cheap "
" No problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by PETR - 02 December 2018
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by GUIDO - 30 November 2018
" Well, it depends how you are going to react to my "complaint" "
" Because of the bad weather, I wanted to drop the car two days before the end of my rental period, but Hertz did not want to give me any money back. So I had a car in Chicago, parked under the snow. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by ETIENNE - 22 October 2018
" Great experience overall "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by VADIM - 03 October 2018
" no jec in a car "
" no jec in a car "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by CORNELIS HENDRIK - 27 September 2018
" It is bad practice if you don't deliver the class of car a client has contracted with the company. I'am not convinced that this is just an incident. I fear that it's cheating the customer. "
" I proposed me at first a downgrade of the type of car of 2 classes. After complaining I could reduce that to one class. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DENVER, US - Reviewed by XAVIER - 15 September 2018
" Bad luck with hertz counter guy that tried to screw us with downgraded car... "
" Delivered car was not the good one. B4 when we booked for Q4. Plus the car was in bad shape. After we drop the noisy one and get the car we payed for all became smooth... "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CHICAGO, US - Reviewed by PAAVO - 10 September 2018
" Booked a nice Jeep Crerokee, got a service needed Compass. "
" Car needed service. During rental period I had to find a workshop to change oil, windscreen wipers, tires because of worn out. I had no time to fix the noise close to right rear suspension. Not to mention dents and scratches the car had. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
NEWBURGH, US - Reviewed by CLYDE - 03 September 2018
" Overall good, once the car was changed "
" Service good, only problem was that the vehicle first supplied had worn rear suspension resulting in a very disturbing ride which made rear seat passengers feel travel sick. Hertz replaced the car with a good one with no fuss after a few days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by STEPHANE - 01 September 2018
" confusing message after trying to adapt hour of pick-up. It seemed like I made a new reservation. Called your call center to make sure all ok. "
" only minor point was the (short) waiting time at pick-up. otherwise all waent smooth. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DENVER, US - Reviewed by JEROEN - 28 August 2018
" Very good rate for the car we got. "
" Great car, friendly service, very good rate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by KIM AKSEL - 28 August 2018
" Called autoeurope about the car, and got absolutely no help whatsoever. "
" Had booked a Jeep Cherokee, due to the seats, was then handed a Subaru Outback which is something completely different irrespective of whether Hertz might call it same class, and not on their own list. Got in changed to a Nissan Roque which was only slightly better. Bottom line is that they apparently did not have a Jeep Cherokee at all, which therefore is false marketing. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CHICAGO, US - Reviewed by GEORGES - 26 August 2018
" Auto Europe delivered as expected. "
" Cars had scratches and i had to come back to the counter to make sure these were recorded. Haughty contact at counter. Vehicle in fair condition. Effective drop-off procedures "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MAUI, US - Reviewed by MAGDALENA - 23 August 2018
" Uncomplicated booking "
" Car pick-up and drop-off was easy and the staff was very helpful when we had to change cars due to a break-in. However, we were never e-mailed the final receipt! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ATLANTA, US - Reviewed by ALBERTO ANTONIO - 20 August 2018
" GOOD ONE "
" NO HASSLE "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by SEBASTIAN - 20 August 2018
" what is actually included in the voucher and what was very transparent. Nevertheless, we have looked especially for a rental including roadside assistance. This was one of our selection criteria. The offer we booked did not include the roadside assistance, which was not clear to us. We therefore had to book it via Hertz, increasing the overall price of the rental. "
" easy, without issues. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by AWNI - 19 August 2018
" Thanks "
" Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GUILLAUME - 13 August 2018
" Good service "
" Not the car ordered tough I paid a premium for it..... No way to get a US car only japanese or corean ones available motor problems with the first one and unability to provide a proper replacement quickly "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MIAMI, US - Reviewed by HELLMUTH - 10 August 2018
" Very efficient broker. Highly recommended. One suggestion: Allow to enter loyalty cards when booking through AutoEurope (Hertz Gold; Avis Preferred; Sixt Gold Card; etc.) "
" My last rental with Hertz has been a very bumpy experience. On 6/29 I had updated my profile at hertz.com to reflect my new drivers licence number. I received a confirmation mail that my profile had been updated. I had received an email on 7/18 with the rental car pickup details and a chance to check in already before. I tried to check in but the web page told me that as a Gold Plus Rewards Program customer I had been checked in already. I had arrived at the Gold counter at around 6pm after a 12 hour flight from Europe and I waited in line for about 10 minutes. When it was my turn I was taken care of by Jose A. He informed me that my contract was not under Gold customers reservations and that I was not checked in. So he had to take my drivers licence, credit card and the rental voucher made out by AutoEurope and go through the entire booking process. After about 20 minutes we were ready to go. We loaded the car with my suitcases and went to the checkout gate. There I was told that I could not check out with the vehicle since my drivers license number does not match the number in the rental agreement. I had to return back to the counter. I found this odd since Jose A. had my new drivers licence number in hand when he did the booking going through all the details. After returning to the counter Jose A. informed me that the new drivers licence number was not reflected in the system although I had received confirmation from Hertz that my new drivers licence number had been updated in my profile. Jose A. informed me that he would need a new voucher from AutoEurope since he will have to make a new contract. Since it had been after midnight in Europe by this time I guessed it would be unlikely to get a new voucher within a reasonable time frame. Especially since I had still to drive 2.5 hours after the 12-hour flight I wanted to get this done as quickly as possible. Jose A. then tried that he could do a manual contract (after consulting for a while with his supervisors). He got a special code to do a manual contract. It took another 20--30 minutes to get this finalised. All this time my wife waited in the car with our luggage. I asked Jose A. for an upgrade to compensate for the long wait and he gave us a Chevy Equinox. After unloading the previous car and loading the new car we finally could get going and leave the rental facility around 7:10 pm, over an hour after we had arrived at the Gold counter. Later we found banking documents and sunglasses from a previous renter in the glove compartment. Seems that cleaning had only been done superficially. I would like to know how it is possible that (1) The new drivers licence number had not been in the system although I had received confirmation that my profile had been updated. (2) I had received confirmation that I had been checked in already as a Gold member but when arriving at the counter no information on my rental had been in the system (3) When issuing the first contract with my drivers licence in hand it was not checked that there had been a different licence number in the system (4) Belongings of previous renters are still in cars being let to new renters I had been Gold member for over 25 years. I had decided to rent with Hertz and not one of the other rental companies to ensure that we can leave the airport rental facility as fast as possible. I also had paid a higher price for the rental compared to other offers by AutoEurope. My wife asked me never to book Hertz again after this experience. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by ELSE - 08 August 2018
" No customer service - felt cheated "
" When I picked up the car I asked if the car had Navigation system - the answer was no. I asked if any of their cars had navigation systems - again a no! Then I had to rent a GPS to a ridicolous price - I could buy several GPS for that price!!! I declined and when I got the car, it turned out that it indeed DID have a navigation system. I got really angry - other people would surely have fallen into their trap and rented the GPS! Whwn habding over the car, there was a very young girl, who was not up to customer servic, just walked off when she gave us the receipt - not good buy or anything. I had to ask her when she walked away, if that was it! I got hold of the manager called Bobby, to tell him about my experience regarding the GPS. He did not even look me in the eye, did not say he was sorry or any very common customer service. He walked away and then asked one of his staff to give us a voucher for 50$ - what a joke. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DONATAS - 07 August 2018
" I use auto europe for 99% of my car rentals and I have only positive experience. "
" Allover experience was very good - we didn't need to wait for the car long, all process was smooth and simple. The only annoying thing was, that after starting up the car we saw message on the dashboard, that motor oil must be changed. After talking to Herts employ he reseted board computer and message was gone. But still we were not 100% sure if oil was really changed or only message was cleared. So for the first day and some times during our journey, I still had doubts if car will not go down. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by TRAVIS - 06 August 2018
" Great rental experience "
" Good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MARKO - 30 July 2018
" Excellent. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by CARSTEN - 30 July 2018
" - "
" In La Gaurdia we received a very old car which was so noisy when we came on the Highway, which resulted in that we had to change it when we pasted Newark, where we received at Toyota Camry which had laud rattled from the dashboard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KAHULUI, US - Reviewed by TUOMO - 29 July 2018
" Good prices, good website. Nothing to complain. "
" The customer service person tried to sell us just something extra to the rental. I had to tell her multiple times that we are okay with the package we had chosen with Auto Europe. She added my wife as a second driver. I don't know if that was even necessary, since we are married, but I did not complain as the additional drivers were included in our rental. The car was clearly not new, but it was all right for our travel. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DALLAS, US - Reviewed by SOEREN - 26 July 2018
" Easy and efficient "
" Easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MARC - 23 July 2018
" overall very happy "
" overall GOOD. Only disappointing thing is that we had to wait for the car at the pickup point. We came 1 hour before the indicated pickup time and the service employer told us there was no car available yet, only a more expensive upgrade. So we had to wait almost one hour before they released us the requested car. Not sure if the car was really not available or this was an attempt to sell an upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by AMANDA JOSEPHINE - 09 July 2018
" overall positive except for drop off and car maintenance "
" The car booth did not lock and the vehicle needed a wheel alignment. Staff at pick up location (Newark) where very efficient. Staff at drop off location (Ronald Reagan Washington) Were very eager to finish off their shift. I made a mistake when booking since I wanted to return the car on July 7 at 1 am, but erroneously booked for July 6 at 1am. I also failed to refuel the car due to there not being a petrol station in the vicinity. Therefore having been charged for an extra day (which is fine) staff told me to take car out again and go refuel at a petrol station 10 mins away. Having arrived at the garage exit security would not let me out cause paperwork had expired and while staff had charged me for an extra day they failed to update the contract. So I went back and just paid for the fuel since I was tired after a long drive. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MAUI, US - Reviewed by FABIO - 08 July 2018
" OK "
" So and so "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LIHUE, US - Reviewed by FABIO - 08 July 2018
" OK "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DANBURY, US - Reviewed by JEFFREY - 06 July 2018
" Smooth riding "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JONATHAN - 27 June 2018
" Regarding AutoEurope: I have used AutoEurope many times in the past and plan to continue using them in the future! "
" Regarding Hertz: Overall the rental was ok. A couple of things I was not satisfied with was the car I was provided and Hertz communication: I booked and paid for a Jeep Cherokee or similar but the car I was given was a Kia Sportage. This (in my opinion) is not only smaller than a Cherokee but also shares only very few similarities - It is comparable (in size) to the smaller Jeep Compass which it is also compared against in motoring reviews. I spoke to Hertz about this but they assured me that the Sportage is in the same class as the Cherokee and they cannot change it. We even looked at a Compass that Hertz had which was clear to be of similar size (in turn smaller than the Cherokee) ... This was more of an annoyance than a real problem and I left me feeling slightly cheated by the car I was provided with. Any feedback regarding this would be much appreciated! Another problem was trying to get hold of a member of Hertz staff during the rental period. I had a simple question and tried calling a LOT of times over a LONG period of time with no success. In the end, I left a message which I can only assume was not picked up, handled or responded to in any way. Again, as this was a simple question was more of an annoyance than a problem, but is also worrying for future rentals if a more serious problem occurs. I must also state that despite this, the staff was friendly, approachable and polite and the dropoff was fast and efficient! "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 4
NEW YORK, US - Reviewed by DEREK GREHAN - 20 June 2018
" Booking reasonable but when arrived at counter they were unhelpfull with me needing to downgrade they said take up with third party auto europe "
" When arrived wanted to downgrade car but wanted a fee to do so I found this unexceptable was not happy "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by ANASTASIOS - 16 June 2018
" Easy and reliable service "
" Lady helping me at the desk was great. Congratulations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JARI - 16 June 2018
" Best prices "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10