Auto Europe
- North America
- Central America
BUDGET UNITED STATES CUSTOMER REVIEWS
- 7.5
- 7.3
- 8
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BUDGET UNITED STATES Car Rental Reviews
Average Rating for Budget :
CHICAGO, US - Reviewed by DAGMAR - 28 August 2025
" No issues, friendly staff and completely uncomplicated "
" Uncomplicated, quick and easy vehicle rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RACHID - 26 August 2025
" Very bad experience with BUDGET as they did not provided me the car. They let me and my familly without and solution, car was completely paid and I was not able to reach out the customer service to cancel the rent and get refund. "
" I was not able to get the car because at the counter they asked for a CREDIT card. My french bank only provided me DEBIT/VREDIT Card. I tried to contact the Customer service to cancel my rent but I was not able to reach out. Vehicle have been paid, and they (BUDGET) did give me the car. Can you please refund ? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WASHINGTON DC, US - Reviewed by FABRIZIO - 20 August 2025
" Not recommendable - still waiting for their refund "
" They haven't cancelled our booking and we're still waiting for the refund after 20 days. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BOZEMAN, US - Reviewed by CHARLES - 11 July 2025
" Ok "
" The car was not clean upon pickup. The car did not drive well. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NEW YORK, US - Reviewed by STEPHANE - 27 June 2025
" Auto-Europe is great. Budget in this case (JFK terminal) is a scam. "
" They want to charge me for a damage that was already present at the time of the pick-up, and which I have declared. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by EAMONN - 18 June 2025
" I always use these "
" Very happy with everything from pickup to return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by OFER - 18 May 2025
" Na "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORT CANAVERAL, US - Reviewed by IGMAR - 14 May 2025
" The rental fee was good and we received sufficient emails with information about the reservation "
" We stood in line for the bus pick up and for the car pick up for about 2.5 hours. There was no clean car with a full tank available in our category, so they gave us an upgraded, but dirty, car with a free tank of gasoline. This was not a great experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FORT LAUDERDALE, US - Reviewed by PETER - 08 May 2025
" Very poor experience this year, over 14$ per day for duration of hire period for road tolls even if you don't use the toll roads. Highway Robbery. Won't be hiring cars again in FL. "
" I have been hiring cars in fl for many years. This is the first year I have been charged locally for add ons, over 80$ in Jan with Dollar over 40$ with budget. Road tolls 14.98$ per day for duration of hire even if you don't use the toll roads. That's what I call highway robbery. I will not be hiring cars again in florida. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, US - Reviewed by COLM - 30 April 2025
" Great "
" Great price & location & easy accessibility "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by ADOLFO - 29 April 2025
" You have good prices, thank you!! "
" Very long time to receive the car at the Airport, more than 1 hour. The car was not very good, was an old model. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by CAROLINE - 24 April 2025
" Everything runs quickly and efficient. We had a very nice trip. "
" Everything runs quickly and efficient. We had a very nice trip. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by CHRISTOPHER - 17 April 2025
" I was charges 296 euros from my 303 euro deposit with no explaination "
" I was charges 296 euros from my 303 euro deposit with no explaination "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by HASAN CEZMI - 08 April 2025
" prices are good, and rental options are very effective but we can't add our loyalty card numbers when we make reservation and companies are not accept while getting car "
" when I get my rental car after 25 min. I placed my 4 luggage and start leaving I realized that there was no rear window viper on it is place, so I told it to office they said sorry and changed my car with new cleaned car and waited for 20 min. the day after I see that car needs oil change !!!! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
DALLAS, US - Reviewed by ?ELJKO - 07 April 2025
" I hope Auto Europe will help me on this matter. "
" Bought option "tank of fuel + 3 additional driver". Budget provided a car with 3/4 tank of fuel, added only one additional driver, refused to add 3rd. After rental, my card kes been charged fo additional 100$. Unable to get invoice to find ot what was charged for. Auto Europe help me please. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
NEW YORK, US - Reviewed by VERONICA YUET YING - 25 March 2025
" Have been using AutoEurope for at least 5 years now and they never disappoint. Especially like the reasonable 0 excess option and cancellation policy. Thank you for the wonderful service and I strongly recommend AutoEurope. "
" I usually choose Hertz/Avis. But I'm very impressed with Budget service and the quality of the car. The counter staff was very professional and made my overall experience very pleasant. Strongly recommend Budget. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ASHEVILLE, US - Reviewed by VIOLETA - 21 March 2025
" Everything das perfect "
" Excelent!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by ROB - 06 March 2025
" Overall price was initially good but at the end of the day vehicle and extra charges taint the experience "
" Didn't get offered a toll device and ended up getting 200 in charges. Also didn't get a breakdown of those charges. I can only assume a lot of that was admin for no toll device. A friend we vacationed with had a preinstalled toll device in their Budget vehicle. Also through no fault of Budget the vehicle we had was kinda crap. Made a weird wheezing noise that coincided with the RPM. Also the android auto kept cutting out at random times and usually at the worst possible moment in Miami traffic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TAMPA, US - Reviewed by GODEFRIDUS - 18 January 2025
" The extra's costed more than the original rent autoeurope "
" Have to take an other mee expensive car because of gps and toll. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PHILADELPHIA, US - Reviewed by STEVE - 17 January 2025
" Budget charged me more than the prepaid voucher "
" Budget overcharged me. Not happy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TAMPA, US - Reviewed by PETER - 13 January 2025
" tip top "
" excellent service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARLON - 11 January 2025
" Previous experience with Auto Europe has not been good. When there is an issue Auto Europe don't want to know. "
" Car was quite basic and could have done with a clean "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by GÚÐRUN EDDA - 07 January 2025
" My experience with Auto Europe has always been very satisfactory. "
" We had ordered a 12 person vehicle but only received a 7 person van, plus the person at the check in counter was not helpful in responding to any questions but instead responded abruptly and rudely. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by MIKA - 28 November 2024
" Good "
" Everything goes fine until they sent a receipt for charges that were unjustified after returning the car. Now I try to get my money back... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by RAN - 05 November 2024
" Auto Europe costumer service during the rental was bad! I sent 3 urgent emails (!!!) to Auto Europe costumer service during the rental period (including at the first 24h of the rental) about the fuel policy of the rental and the fact that I prepaid for the gas tank but I did not receive any reply during the rental period!!! Only days after the rental and after I returned the car, I received a wrong (!!!) and nonrelevant reply from Auto Europe. The reply was opposite to the terms and conditions of the rental and showed that the person from Auto Europe who replied did not understand the terms of the rental!!!! The reply showed bad customer service and was misleading and not professional. I wasted valuable time on these communications with Auto Europe during my rental!!! If Auto Europe cannot improve its customer service, I will consider not to rent with you in the future. "
" The service was good. Check out and Check in were smooth and professional. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by ABHINAV - 23 October 2024
" Auto europe booking experience has always been great, im a customer since 2018 "
" Bad experience, took almost ~2 hrs to receive the vehicle on pick up. After drop off, got charged unnecessary charges which I had to contact customer service to get removed. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
DENVER, US - Reviewed by VLADIMIR - 14 October 2024
" . "
" The contract did not match the order on Autoeurope.com Extremely long time to pick up the car 90 min "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by BARRY - 17 September 2024
" Would be happy to use again. "
" Very efficient service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by KASPARS - 02 September 2024
" Nothing bad or good to say. Booking was easy. Didn't have any problem (yet) to communicate with Auto Europe. "
" The car was not given with the full tank of petrol (found it out only after I left the rental place), my mistake, that I did not check it before leaving, but still, not nice. In addition - I had a rental period for a month. In the second or third day, the car required an oil change (based on distance driven). If you know, that there is a long rental, you should provide a car, that won't need oil change in few days. Had to take my time to change the car in other location. The car change went smoothly and had a great experience. After leaving a car at the final destination, still no final reply / e-mail from the rental place (four days now after dropping of the car). The drop-off was quite chaotic. One employee says to leave the car at specific spot, then, while unloading the car, other employee says to move the car to other spot. After a while, the third employee says that I've left the car in wrong spot. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by KONSTANTIN - 22 August 2024
" Excellent "
" Bad condition of the car. No information during pick up and drop off. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by ANGELOS - 14 August 2024
" New car like fotos. "
" All was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by MAGNUZ - 12 August 2024
" It is easy and convienient "
" I dislike that they try to add extras on the lease without asking. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DZIANIS - 25 July 2024
" All good with AE "
" They charged me for Gas while I returned it full. Also they charger $120+ for toll roads while I was using toll road only once on 1st day of rental "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SEATTLE, US - Reviewed by IOANNIS - 19 July 2024
" Booking with autoeurope was easy and things worked out as expected. "
" The whole process was very efficient and went as planned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MINNA - 12 June 2024
" Best agent for car rentals. Have used Auto Europe many times. "
" Great process. Easy to pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PENSACOLA, US - Reviewed by JONAS - 25 May 2024
" The communication according for a refund could be much better "
" Like everytime - very professional and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by JAMES - 14 May 2024
" Best price around, easy booking process and smooth rental. "
" Long queue at pick up counter. Otherwise good rental, excellent car and speedy drop off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GREGOR - 08 May 2024
" It was OK. "
" Car was not clean from outside. Upon pickup, the warning light for liquid for cleaning the windows was on. I had to add windshield fluid-water. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by YITZHAK - 03 May 2024
" You tried to help me - but the process was very long - waiting to get a clear input of what happened above, thanks, Itzik "
" When arrived to take the car, there was a HUGH line, afterwards , they didn't have a car to provide , with no estimation when the car will arrive, afterwards, I went to Miami airport instead and there was there a line of more than 100 people , with no ability to provide a relevant car, during that time, I got a call that a car is available in downtown miami again - only for 15 minutes and I needed to take an urgent Taxi again, paid twice inflated price, later in I got a dirty car , in a less standard that I ordered , and after returning the car I was charged by a payment which I can't explain as I filled full tank - very bad experience and poor service, anticipating to get a compensation accordingly, thanks, Itzik "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PORTLAND ME, US - Reviewed by BRENDAN - 05 April 2024
" Car was dirty inside when we picked it up "
" Car was dirty inside when we picked it up "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KEY WEST, US - Reviewed by PETER - 17 March 2024
" No Problem "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JUSSI - 05 March 2024
" - "
" Nice and spacious car, in great condition with low mileage. Efficient drop-off but advertised shuttle to cruise port did not work anymore. Last shuttles of the day just left as we got to drop-off location. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by CHARLES - 21 September 2023
" Gg "
" Ss "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by REEM - 14 September 2023
" see above "
" please note that the pick up location is not the one specified in the voucher but was a diffrent one. The persopn at the counter said it was because the branch was closed and re-opened, so please update you information in addition, did not receive' as of now, a receipt for the extra charge for e-toll although it was charged on my card "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ST. LOUIS, US - Reviewed by FLORIS - 26 August 2023
" xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx "
" xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHOENIX, US - Reviewed by FRITZ - 30 April 2023
" Professional & efficient Autoeurope online booking platform incl. competitive pricing. "
" Selection of available cars was very limited during pick-up process in Phoenix. Technical issues with the car after first day of rental (e.g. lots of warning lamps popping up in the cockpit). Unsatisfying, time intensive exchange of the car in the following day; not very helpful staff to solve the problem. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MIAMI, US - Reviewed by TAIKKI - 21 March 2023
" Booking process was great. But to get help afterwards is difficult "
" Car was dirty, car had technical issue. Budet charged for fuel although i returned car full tank "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by OLIVIER - 21 September 2022
" I have rented cars with Auto Europe several times and have always been pleased, but as for all businesses, a true and meaningful comment can only be made when things go wrong, which I do not hope for, though. "
" The counter staff was understocked. There were only 2 employees, whereas there were multiple employees at Avis and a rival company. The booking system of budget at San Francisco Airport is outdated (they still have the blue screen) and although the personell is very friendly (a group of four young women who clearly could not book a car with you took up 20 minutes of the time of the second employee!!). Waiting for almost two hours after a 12-hour flight is simply outrageous! "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by JAN - 25 August 2022
" Experience was generaly good except the fee which we paid to the Budget which was not agreed. "
" They charged me with unexpected fee which I was not aware of. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BOSTON, US - Reviewed by SEBASTIJAN - 23 August 2022
" autoeurope was ok , but renta car agencies try to still you "
" they book something that i dident want and i sayed. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW WINDSOR, US - Reviewed by GWEN - 05 August 2022
" Great that the insurance coverages, etc. are included in your car rental packages. I will definitely rent with your company again. "
" The car was very low on oil. The oil light was on. No help from the company number or the roadside assistance. The office where we picked up the car said we could drive an-hour back to the airport and they could check it, but they did not have extra cars. Finally, I checked the oil, almost none, and researched the special type of oil a VW Jetta uses. Then I bought a quart of the special synthetic oil and put it in the car. No problems then. Small thing, but I was paying 1500 for a car with no oil. This has never happened before. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MIAMI, US - Reviewed by HALVARD - 02 August 2022
" Autoeurope is eminent for comparing rental prices and to find the best deals. "
" Quick and easy pickup and drop-off. No surprises. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MATIC - 28 July 2022
" Staff wanted additionally to charge for items that were already in package, like tires and breakdown cover. "
" We have waited for hours in line to ger the car. The car we got was dirty not cleaned at all. Inside was sticky and bread crumb all over the place. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
SYRACUSE, US - Reviewed by ANDREJ - 25 July 2022
" Easy booking and good prices. "
" Vehicle was not clean, had expired license tags and no EZ pass installed. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
SAN FRANCISCO, US - Reviewed by STEFAN - 15 July 2022
" no problems at all "
" everything worked fine, good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by JULIUS - 27 March 2022
" no comment "
" To be able to hand in the papers, we had queue for a good hour at the counter on sunday evening. There were a lot of customers but only three manned counters :-( "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MIAMI, US - Reviewed by COLM - 22 March 2022
" Great service as as always "
" Great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSONVILLE FL, US - Reviewed by ROBERT - 06 March 2022
" Much better rates through AutoEurope than directly from rental companies "
" Budget counter at JAX always understaffed, very long line. Staff works as quickly as possible but might try a different company like Thrifty/Dollar next time as lines much shorter. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by COLM - 20 February 2022
" Smooth and efficient "
" Extremely happy with the service always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by NIKO - 09 January 2022
" With Autoeurope the rental conditions are very clear and there are no surprises or additional costs. No hassle! "
" There was a mixup with booking codes at the start, but this was quickly resolved. We managed to pickup the car early. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ROBERTO - 04 January 2022
" excellent "
" Could work on shuttle pick up , took more.than 30 minutes for.the bus to arrived "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by AMY - 02 January 2022
" Excellent "
" All very smooth, the car was amazing and clean. We got a free full tank of petrol which lasted nearly the whole week. Fabulous service at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JULIAN - 16 December 2021
" Easy and better than last times "
" Easy. Better than previous budget experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by FRANCISCO - 01 December 2021
" Me han cargado 250 $ sin razones! "
" Budget charge 250$ no reasonable "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by GLORIA - 05 November 2021
" Awesome experience "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYRACUSE, US - Reviewed by MELANIE - 20 October 2021
" AutoEurope offered a great deal, with flexible terms and insurance. Perfect. "
" Smooth as silk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KOVAL - 03 September 2021
" Even exceeded my expectations "
" Not friendly staff at the drop-off point. Other thing was great! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by IOANNIS - 22 August 2021
" Very efficient, delivering service as expected, with no surprises. "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by FCO JAVIER - 18 August 2021
" All taxes should be included, but at pick up time Budged requested extra USD 189 in order to pick up vehicle. You need to count on unexpected extra expenses when booking with budget. No extra service or vehicle change was requested. "
" At pick up there was a single counter for around 20 customers waiting. Over an hour waiting time. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TAMPA, US - Reviewed by RICHARD - 15 August 2021
" Vehicle was excellent, again, wait line not good "
" Wait line extremely long, over 1 hr for pick up. Upselling and offering of various items/insurances a big nuisance. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JULIAN - 15 July 2021
" ok "
" i was given a car that had a service light on. the exchange process took too long since there was no one at that desk and the other people who were not with customers could not help "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
OAKLAND, US - Reviewed by AURORA - 09 July 2021
" AutoEurope continues to be a great service that we rely on when traveling. "
" When we arrived to pick up the pre-paid convertible, they had none available, said they would ensure we would have "a car so we wouldn't be stranded" and were unable to ensure access to a convertible at other budgets locations. The counter staff said we could call around to find a convertible and trade the VERY dirty old Jeep they gave us for a convertible if WE could find one. While we were able to do so later in the day, and the counter staff we dealt with were very friendly, it was unacceptable that our prepaid car was not ready, and that the counter staff could not locate where we could go to trade the car, but that we had to spend time calling around on our own to do so. The condition of the first Jeep was very dirty, and the condition of the Camera was fair. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MYRTLE BEACH, US - Reviewed by FRIEDHELM - 13 June 2021
" Very satisfied "
" Great that spouse is incl. as Driver without any additional costs! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FERNANDO - 08 June 2021
" In the website i rent a Car that appears with US$1099.43 but you charge me in my credit card US$1378.6 , so i never understand why, thats misleading advertising. "
" The Car wasn't clean enough and wasn't the model that i thougt it was suposed to be. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by PEDRO - 02 June 2021
" Auto Europe tried to solve the problem at distance. "
" When arrived to pick up the vehicle the staff mentioned that they didn't have availability. After many highly costly international calls they manage to find a vehicle. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FORT LAUDERDALE, US - Reviewed by WILLIAM - 31 May 2021
" Very good with the car and the process "
" The waiting to receive the car was to long and slow, 2 hours to get the automobile plus Teo hours in emigration, just figure how frustrate it was "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GUY - 14 May 2021
" It was exept this n/ package charge so far ok. "
" They charged me a n/package fee. I do not know what that is and why this is not included. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by ROMAN - 16 April 2021
" !! "
" !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARCO - 10 April 2021
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by MIRKO - 03 April 2021
" Everything was very professional "
" Fast and very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERTO - 08 October 2020
" Excellent "
" I had problems with the battery, but they replace the car. So, no problem at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAKLAND, US - Reviewed by DIMO - 03 August 2020
" Everything went smooth "
" Everything was OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PETER - 13 April 2020
" without any problem "
" everything okay "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MIAMI, US - Reviewed by DIRK - 08 April 2020
" Verry clear and easy! "
" No comments other than it takes pretty long before we ware servised on the incheckcounter. All the other was above average! Nice staff on the airport by the way! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANDRAS - 13 March 2020
" The booking went fast, when I contacted the customer support (due to flight delay) they were responding quickly. I will booke here again. "
" I didn't want the full gas option, but they said its just a deposit. When we brought back the car with a full tank, we had to go back to the office and stay in line to get back the gas option "deposit". It was a bit uncomfortable, but overall we had a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEVIN - 24 February 2020
" Autoeurope experience was fine. But I won't book Budget through you again. Or through anyone again. "
" We had to wait almost 2 hours to get the car. There were too few counter staff and the whole process was extremely inefficient. Even so, to some extent we were lucky. Unlike other customers we actually got a car that night. When we got the car it very late and dark so it wasn't until the following morning that we realised how unclean it was inside. The windscreen washer fluid had also not been filled. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DAYTONA BEACH, US - Reviewed by ROBERT - 21 February 2020
" Offered price was equal to the final one. Full insurance included to the final price. "
" Excellent and proffesional servis staff in Daytona Beach. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by OLIVIER - 20 February 2020
" Really bad - budget are crooks I have rented with Alamo for ten years - never ever a problem! I go back to alamo "
" They did not have any available cars so after we had been standing in line for 2 hours we had to wait a further 30 min to get another car that we did not really want as it was far too big and too gas consuming. We handed in the car with full tank but got charged with 22 usd as they afterwards claimed 2 gallons were missing compared to the level the car had at delivery !!!! even though staff confirmed the tank was full and it showed full when we handed it back.. Full is full. Never Budget again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MIAMI, US - Reviewed by ELI - 08 February 2020
" First time I used Budget. I do not think there will be a second time... "
" Long waiting line. No kiosk. Car was not that clean. Fuel was not full. Transfer to Miami Cruise port is not included while it is with some other rental car companies... "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FORT LAUDERDALE, US - Reviewed by BILL KENNEDY - 01 February 2020
" Budget counter staff at FLL (Ft. Lauderdale airport) refused to accept my prepaid Auto Europe voucher no. EU17334796. I request a full refund of this voucher from Auto Europe. "
" Budget counter staff at FLL (Ft. Lauderdale airport) refused to accept my prepaid Auto Europe voucher no. EU17334796. I request a full refund of this voucher from Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PARSIH - 29 January 2020
" See above under 'experience with Budget' "
" I had a notice on the board telling me that I had to go rapidly to a Budget agency for checking as there was something wrong with the car That's what I did loosing a precious amount of time : They found out oil was low as well as there was no water for the wind shield wiper That has been duly taken note by the Avis/ Budget agency in Berkeley Upon returning the car , I asked for a compensation for the inconviency / time lost They agreed and told me that they would refund 100 dollars my credit card ...............which I did never receive! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FORT LAUDERDALE, US - Reviewed by SOKRATIS - 14 January 2020
" Everything was o.k. "
" The only problem was the long waiting time at the counter "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHELLE - 12 January 2020
" The price was ok. I had to cancel one reservation and it was straightforward "
" We had to queue for It took over 1 hour to speak with the counter staff and get the car. There were only 2 counter staff to deal with a very long queue "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DANILO - 11 January 2020
" We are extremely satisfied with Auto europe, every time we book. "
" Car was great..We are satisfied with everything except one, car could be cleaner on the outside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POMPANO BEACH, US - Reviewed by RUI - 05 January 2020
" Easy and very good value. "
" Windshield wiper on the driver's side was malfunctioning so I had to have it replaced myself. Cost was immediately deducted from balance due at drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by ALAN - 04 January 2020
" Love your service and value. Don't even look at other providers anymore. You guys rock! "
" Incredibly helpful and courteous check in staff. And check out was super quick. (Had bad experience in the past with Budget in New York, otherwise would have given a 10 above.) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ROSARIO - 04 December 2019
" Smooth experience "
" The car wasn't new and had already several scratches. One of the tires needed to be inflated. Apart from that, everything went well. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by DANIEL - 11 November 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by PETER - 01 November 2019
" Auto Europe was well organized and well priced. I recommend them. "
" everything super well arranged, Budget car JFK very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by ROMAN - 26 October 2019
" I wrote three letters of support and did not receive a response in a week "
" I must pay 300 USD one way fee, but budget withdrew 377 USD from my card, why? the employee at the car issuance said that additional drivers were paid, although the voucher indicated that the drivers were paid, for a long time did not want to include drivers for free the car was dirty outside and inside was garbage, leftover food In the parking lot there were free Chevrolet Suburban and Ford Expedition Max, but the car issuing officer said that you can only take GMC Yukon. I asked Ford as in a voucher "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by GUDMUNDUR - 22 October 2019
" I have had nothing but a good experience with Auto Europe "
" The car was dirty and foul smelling when I received it, the gas tank was only 3/4 full when I received it. When I returned it full they said it was not completely full and charged me 10 dollars. When braking the wheels at the front vibrated violently. I complained about the breaks when I returned it and the person receiving the car thought nothing of it. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
HOUSTON, US - Reviewed by MARCEL - 15 October 2019
" absolutely nothing to complain "
" absolutely nothing to complain "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by YETUNDE - 30 August 2019
" I have been using Autoeurope for years and recommend it all the time. "
" It was an easy enough process. They did try to upgrade us but we didn't need a larger car. The car itself could have been cleaner and it turns out that one of the doors never locked so we had been leaving our things in an unsecured vehicle without knowing it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by CANDAS - 24 August 2019
" Dirty car but we accept it because there is no substite car at the station "
" The car was very dirty when pick it up. Especially inside of the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by MIRAN - 15 August 2019
" Not complains. "
" Everything was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GUNNAR INGI - 09 August 2019
" Autoeurope still best way to rent a car. "
" Employee at counter offered upgrade which could be understood as free upgrade but was in fact supposed to cost almost double the rental price already paid. Also tried to sell expensive additional insurance as mandatory although we had additional insurance. Made the whole experience unnecessarily more than an hour longer which was difficult with 4 young children after a 10 hour flight. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by VASSOS - 08 August 2019
" I need to know if I can get a refund since that I didn't get the car. Please let me know thank you "
" They are unhelpful, the car was fully pay and they didn't let me get it because I didn't have with me my country license and I had only my international license I understand if it is there policy but I had a copy in my email that insured it was. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by LAZAR - 29 July 2019
" very clear info "
" ok, no special comment "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by DUNCAN - 28 July 2019
" Auto Europe experience was a pleasurable one and definitely recommended. "
" On arriving I was greeted politely by the counter staff. However, they tried to sell me a car higher than my requirements on the excuse that my luggage wouldn't fit (I knew it would and had to repeat myself three times to get the car). Car also had a dent at the back but it didn't affect performance or safety. I also had to point out myself that fuel was included as this was not mentioned by the counter staff who wanted me to return the car with a full tank of fuel. Overall I can say I am satisfied. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DENVER, US - Reviewed by DIETER - 27 July 2019
" see above "
" From a previous car rental in Hamburg I learned and had a close look at the vehicle at hand over. It had many small scratches and at least two small dents. I brought this to the attention of the counter and was told to have that checked at the exit gate, which I did. I suggest that you specifically and strongly recommend to your customers to closely check the cars at hand over. It is time consuming, but avoids heavy bills. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by ANTON - 23 July 2019
" I liked the table with the best options according to the car type. "
" The staff at the counter at Chicago airport at first even did not notice that the car was already paid for and was not very enthusiastic to explain as the rental details. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by BOHUSLAV - 22 July 2019
" I had canceled the flight and needed to move the reservation, but the operator on the phone was not willing to process and demanded a 200 Euros fee. "
" Cooperation was good. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by JONAS - 17 July 2019
" Best value for money guarantee with autoeurope "
" Counter staff makes misleading explanations and is just focused on selling additional insurances and equipment. Although we denied any additional they charged us one. The contract doesn't mention this explicitly. When we asked why there are assumed additional cost and for what they were, we were told that it's the blocked deposit amount. After returning the car they charged the amount and told us we asked for additional insurance and were not willing to refund it. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by VALDIS - 16 July 2019
" ok "
" ok "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by SILVIO - 08 July 2019
" Nothing to complain "
" Very long waiting time to get car (1h+) Inefficient staff. Despite long queue no additional counters have been opened. Rude behaviour during return. Trunk has not been cleaned - still sand from the previous customer on carpet "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
NEW YORK, US - Reviewed by DAVID - 06 July 2019
" Have been using Auto Europe a number of times. Never had any problems. "
" All fine. They didnt try to pressure us in adding all kinds of weird insurances (such as Herz does). Car was fine. Didnt have any issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by BOSTJAN - 29 May 2019
" we will choose same rental company again "
" very profesional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by MICHAEL - 21 May 2019
" Over all good put like I said it ended up costing a lot more when I thought all I had to pay for on pick up of car was the G p s "
" Overall very satisfied but not at the desk as I knew I had to pay for G ps ,but it ended up costing me another 482 dollars "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
HONOLULU, US - Reviewed by CEZARY - 19 May 2019
" The car itself was really OK. "
" Budget didn't have my package details in their records (I had an empty tank drop-off included and they told me that I need to return the car with full tank). Due to 12hours of time difference I had to struggle a lot to reach Budget in Europe to reconfirm details of the reservation. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by SABINO - 06 May 2019
" Booked with Autoeurope for 605 dollars. Amount charged twice on my credit card, also by Budget. Unacceptable "
" I have been booked twice the price. By Autoeurope at tue reservation and today again the same amount by Budget ! Please explain "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by DENISE - 29 April 2019
" The car was lovely and return was excellent. However, the wait at the collection counter will deter me from using budget or auto Europe again. I will not go for the cheaper option next time. "
" Arrived in Orlando after 10 hour journey. Waited in the queue for the desk to rent the car for 2 hours. Then received an SUV instead of a minivan. We had another 2 hour journey to make to get to accommodation which took us 3 hours as we had to make several stops because we were so tired. Kids fell asleep in the airport waiting for car. Sat nav which I rented didn't work during our journey. We were lucky that there was one built into the car. When we returned the car, the staff did not charge us for the sat nav thankfully. However, for first few days we had a difficult time trying to get around as we did not have wi if outside the house on our phones and couldn't figure out how to work car navigation system. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DESPOINA - 29 April 2019
" Apart from the above everything was great! "
" Everything was amazing and the car bigger than expected which was a nice surprise! However, we arrived really tired and we had to wait like an hour in the line to get the car. The staff was doing their best but the burreocracy was so complicated that it did not help the situation! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JANEZ - 11 February 2019
" Good car, everything smooth. "
" Everything OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PETER - 16 January 2019
" No American Car aviable. Got a Toyota I prefer US-Cars!!!!! "
" No American Car aviable. Got a Toyota I prefer US-Cars!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by LEONOR MARIA - 10 January 2019
" I have used auto-europe and in general I like the way it functions. This is the first time I buy a full tank (it was coupled to a second-free-driver offer that was my real interest) and also the first time a company gives me a printed copy of the contract that does not reflect what I paid or asked for. I think I will skip Budget in the future, I find unacceptable that the printed contract does not match my request. I did not press them to print it back because I had just left the counter, the employee said everything was OK in the system and I found very stressful to stop other clients from getting their car after a 2hr waiting line. "
" -We had to wait *2 HOURS* to get the car. Maximum 4, at time 2 people attending at the counters, after a 9hr flight. -The application they use to generate the contract does not give the possibility to decline certain options, such as full tank bought or payment in USD instead of EUR, so the final printed copy did not reflect the offer I got (full tank) nor the payment I prefer (tolls etc) in USD vs. EUR. The budget staff at the counter assured that it was a template and everything was changed in the system. So far it is true as to the tank, as the employee at drop-off showed to me, but it would have been a problem otherwise if I had to file a complaint on this point. So far no idea about the tolls payment (EUR or USD), which are not reflected in the contract with auto-europe. -The USB port and 12V charger of the car did not function. No manual in the car, it was hard to pair the phone with bluetooth, configured only to do it stopped (co-pilot cannot set the navigation or sound system this while traveling). There was a hidden device option in bluetooth that took us some days to detect as the pairing-device problem. -There is a way to skip the line, either by joining their fidelity program or by paying 25USD on the spot, but this was not clearly shown in a sign, only shouted after some clients protested in loud voice 1.5 hr after we started to be in the line. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by GAETANO - 09 January 2019
" Everything went smoothly. Would reccomend. "
" Very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALEXANDROS - 12 December 2018
" We are loyal customers to Auto Europe, but the employee of the counter of Budget "destroyed" a great experience. "
" 1 hour waiting at the counter. Overcharged by counter employee after he assured us that everything is as agreed with Auto Europe. Great car, the drop off employees very fast & polite. We filed a complain form to Customer Service of Auto Europe to investigate the deception of the counter employee. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by PAWEL - 08 December 2018
" Problems with purchased promotions "
" No mor "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
MIAMI, US - Reviewed by STEFAN GERD - 27 November 2018
" Easy booking and reliable. Always works fine. "
" Very straightforward service. Staff did not overly try to sell extra insurance, etc. Car that I was given the keys could not be found in the garage, but ground staff quickly sorted out a different car. Did not understand the petrol policy at the pick-up and almost paid twice for gas at the drop-off. However staff recognised my misunderstanding and removed the petrol fee from the bill. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by JANIS - 20 November 2018
" So far, experience is positive. "
" Pretty quickly and easily everything could be found, quickly prepared documents. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CHICAGO, US - Reviewed by IULIIA SERGEEVNA - 15 November 2018
" everything went smoothly "
" the staff is very polite and qualified the car is clean and in good condition drop-off is superbly organized "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAIN - 14 November 2018
" effective & efficient "
" effective & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by LEIFUR - 13 November 2018
" Thank you for a good car. "
" Thank you for a good car, there was a little things that was not good, that was when I turn the ac on many ants came out around the dashboard. That was only for the first tree days, then we did not see them again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by PETER - 06 November 2018
" Service was excellent "
" Service was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by GUIDO - 05 November 2018
" Very efficient. "
" The counter staff were extremely friendly, although a little slow. However, as they were so nice, we could not mark them down very much for the lack of urgency! The car was a little battered (not Budget's fault) and perhaps could have been a little cleaner inside, but nothing that was so bad as to complain. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by STEVEN - 25 October 2018
" AutoEurope rental process is clear, exposes all options. Of particular importance to me as European renting/driving in USA, is that insurance options are clearly stated and all benefits are stated in the rental contract. "
" No complaints about car. My concern is about the very, very poor customer service at pick-up: 45+minutes wait; employee serving me berated me on my use of voucher-companies (taking all profits from Budget, complained about unfair pricing for Americans vs. Tourists), challenged the terms of the voucher (one free fuel tank), tried to oversell me on insurance (asked same question 4x even when I responded NO first time round), asked me for my personal details whilst they are clearly stated on the voucher, I needed to ask for restitution of my voucher, then keep me waiting further 15 minutes out of line. Very unprofessional and very unfriendly. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ALEKSANDR - 24 October 2018
" Today budget took from my debit card 54$ more , this is for what ? "
" Today budget took from my debit card 54$ more , this is for what ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KELVIN - 16 October 2018
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by DIETER - 16 October 2018
" Always good rates and simple booking! "
" They offered to me an interesting upgrade for a very reasonable price! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GIEL-JAN - 15 October 2018
" Maybe you guys can help us out with our problem, but first i want to wait and see what they had to say. Thank you "
" Hi, like to share some information about our rental. We went for a vw jetta or similar and the first car they provided us was a jeep renegade if i'm correct. So we said that we don't want a jeep but a car like a jetta, a sedan type of car. No problem for the man named james and he said he had a Chevrolet Impala wich was a bit higher in the class but he would give us the car for the same price. The car was very good and we went to pick up my friends luggage wich was delayed. When we wanted to lock the car with my luggage in the trank we noticed that the trunk won't lock at all. The doors of the car were locked but the trunk won't lock! So we went back and showed it to a employe and confirmed the malfunction. We went back to the office and james was surprised to see us back again and we told him about the problem. We said the car was great so we would like the same car but the only car for the same price would be the Toyota Camry, we said it was all good and we were off. Now when we brought the car back, in the same condition and with a full tank, the girl didn't mentioned any problems and give us a receit and said that we just need to take the shuttle to the airport so we don't need to get to the office. On the receit I saw a value off 400 dollars but in we were in a kind of a hurry and i tought it had something to do with the refund of the deposit or something. Yesterday when i was back at home i saw that my creditcard was billed for 400 dollars. Really don't know why because i think i paid already 575 euro or 666,6 dollars when i made the reservation. I send them an mail yesterday to ask them about that amount and hope to hear from them soon! We are not the type of guys who rapidly gonna complain but this we find realy unfair. I will see what they say about it. That's all I have to say "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by LIORA - 15 October 2018
" Good price. Smooth reservation process "
" The only available car in our reserved car group was a small vw. We were actually forced to pay for an upgrade to the next car group. And we recieved a car with more then 7,000 miles which was quite "tired" "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NEW WINDSOR, US - Reviewed by IAN - 10 October 2018
" Otherwise Budget is usually fine to deal with. It all depends on country and region. "
" The vehicle had some damage to ot on the front. Fortunately I checked up before even unlocking and went back to reception and advised. The second vehicle had a similar problem, and after a third vehicle offered, I was satisfied. I was happy about their offer of another vehicle, except that it took me a further 45 mins sorting this out. I found it unusual that one had to check the vehicle oneself for damages. There was no assistant to go through the damage listing with you. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by RICHARD - 30 September 2018
" The personal service was exceptional "
" Their website is complex if all you want is information "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by LARS - 28 September 2018
" Easy to book, competitive pricing. "
" All worked well. The only negative comment I have is that there was a very long wait for the shuttle service from ORD to the rental place. We had to call for it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ALEXANDER - 27 September 2018
" This time in the USA we have been cheated as we had to pay for services we didn't ask for as well as a last charge we don't know the origin; at pick-up we specified we didn't want any additional service or insurance and Budget made us sign a long electronic document saying it was mandatory for the pick-up; we would be grateful if you could have a look into this "
" This time in the USA we have been cheated as we had to pay for services we didn't ask for as well as a last charge we don't know the origin; at pick-up we specified we didn't want any additional service or insurance and Budget made us sign a long electronic document saying it was mandatory for the pick-up "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by EDWARD - 26 September 2018
" Good experience. "
" Smooth pickup and drop-off. No issues whatsoever. Was not sure about the missing toll transponder box and had some trouble reaching customer service, but the issue was resolved within a day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALF - 25 September 2018
" Overall very good "
" Insurance is always an issue. Our plan was a typical reliability and colloision waiver. At the counter we were met with a "hard sale" on additional Insurance related to flat tires and similar road side incidents. We bought it, but felt fooled. When arriving at the rental place after travelling for 20 hours it is hard to make rational decissions. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by SERGIO - 24 September 2018
" To be racommended "
" Perfect and easy rental clear contract clauses "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JANICE - 18 September 2018
" Stop reversing selectable website offers in your small print! It's very misleading and extremely bad corporate etiquette. I've experienced this three times w/ your company and quite frankly, I'm done with utilising your services. "
" Nothing to complain about. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by LUIS - 24 August 2018
" I requested a Chevy Malibu but was given a Kia Sportage. Even if tge vehicle was from an equivalent category, i didn't request a slower, gas guzzler SUV. "
" Had another vehicle category than the one selected. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by ALVARO - 15 August 2018
" AUTOEUROPE should analyze immediately this important issue with Budget. If this situation continuous all clients will rather book with other car rental company. It was easier and faster to go through customs in Miami than to pick-up the rental car. "
" There were only 3 persons at the counter and I waited two hours on line. All clients were disappointed and angry due to the lack of service. One of the staff named Ray said that the managers knew about the problem. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHANNA - 08 August 2018
" We had booked our car with tank of fuel included. That was not the case as the booking at Budget had no mentioning of that. We were told return it full and contact Auto Europe for a refund. This is why my review of Auto Europe isn't good as we didn't get what we had booked. "
" Budget's personnel were friendly and efficient. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 04 August 2018
" Poor. See comments in 3. Also after 2 hours wait. Budget staff mentioned we might need a bigger car than what we requested. We declined. The car we booked was perfectly adequate. They also tried to sell us additional insurances that we didn't want or need. "
" After a long flight and 2 hours getting through immigration, we then had to wait in line for 2 hours to get the car from Budget. Slow and not enough staff. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SARASOTA, US - Reviewed by TIMOTHY - 30 July 2018
" I already answered the above questions. "
" I already answered the above questions. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by TUOMO - 29 July 2018
" The prices are good, the web booking is easy and all worked fine from the Auto Europe side. "
" When picking up the car, the man behind the counter was misleading me about the contract. He was telling me that "these packages are included in your contract, just click accept on the screen and you will get the car", and since I was excited to get the car, I ended up having unnecessary personal injury insurance and extended road side assistance with the rental. After couple of days I noticed the additional charges in the contract, and called their customer service. Since I was in another state, they told me to go to nearest Budget location to fix my contract. Next day I visited a Budget location, but they could not do anything about it, and the customer service told me that there is nothing that can be done unless I personally visit the original renting location. I could not do that until returning the car. When I complained when I returned the car, I did get $50 discount from the fare, but I still had around $200 extra costs that I did not understand agreeing during the pick up. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARTIN - 23 July 2018
" easy to find the best rates; good comparision of car category, provider and price "
" long waiting time at pick up; car was dirty inside; screen wash was empty; car category was changed under the promise of a bigger car which was finally not the case; no support at the car return, so people had to go to the desk to ask for the procedure "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 2
DENVER, US - Reviewed by LEHO - 23 July 2018
" Got a very good value rental. "
" Very smooth service. Excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by OLIVER - 17 July 2018
" Pls see above "
" The TravelTab equipment I rented was of little use other than as a Wifi toggle. The phone barely worked and calls either didn't go through or were cut off etc "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KONA, US - Reviewed by IONUT-GEORGE - 11 July 2018
" I like autoeurope and will recommend it for the future as they have great ptices and great support with a nice and easy booking process! "
" The rental was ok but not great. Car was not serviced, laking power, AC was not working very well and it was nit really clean. Pick up was strange as I had to show my e.mail exchange with autoeurope to proove i have a free tank included, they said it means I have it included full but I have to return it full. One manager fixed that and same for extra drivers. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by SEPP DIETER - 09 July 2018
" First time this year that I used Auto Europe; excellent experience regarding prices and booking efficiency! "
" Long waiting line, took about half hour to get to the counter! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MURAT - 03 July 2018
" Everything was smooth and great. Thank you. "
" Everything was smooth and great. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by SARUNAS - 27 June 2018
" We are satisfied we used Auto Europe in the USA. Next time we will do the same. "
" A car was very new and clean. We got car very quickly after all procedures that took also less time as we thought. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALESSANDRO - 19 June 2018
" A "
" A "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8