Auto Europe
- North America
- Central America
AVIS UNITED STATES CUSTOMER REVIEWS
- 7.1
- 6.9
- 7.7
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS UNITED STATES Car Rental Reviews
Average Rating for Avis :
CHICAGO, US - Reviewed by MAMADOU BILLO - 13 August 2025
" Very nice. "
" Very nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by ROLANDAS - 09 August 2025
" All is good "
" All Avis and Budget clients were standing in the same line and it took a long time to get a car. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by TRIANTAFYLLOS - 18 July 2025
" Very good overall except that the car was not clean enough and τhere were small scratches/dents on the outside of the car they did not mention them to us and we had to inspect the car to pin point them. "
" Very good overall except that the car was not clean enough and τhere were small scratches/dents on the outside of the car they did not mention them to us and we had to inspect the car to pin point them. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by HSIANG HUANG - 10 June 2025
" Good to buy Fully Flexible Cancellation. "
" The vehicle's Lead-acid battery was dead the in the 4th day & 5th day of rental period. We called Roadside Assistance two times & finally was forced to make a replacement at Portland airport. This impacted our traveling plan. And I sent the review back to AVIS & just got apologies for the condition of the vehicle as this is not AVIS service standard. No Compensation for my lost. Totally disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by URMAS - 25 May 2025
" Auto europe are trusted partner, rented car from them several times and twice they helped me to got money back what was overtaken by car rental companies. "
" It was plesure to change cars like paints, third cars was perfect to drive out :) "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by SEFIK - 11 May 2025
" it was vert easy and smooth , the stuff was very helpful "
" it was vert easy and smooth , the stuff was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MARCO - 27 April 2025
" Bad Sadly. THey have charged me for extra driver even though it was included in my contract. In addition to that I have ask for clarification to both avis and autoeurope and I have received NO ANSWER "
" THey have charged me for extra driver even though it was included in my contract. In addition to that I have ask for clarification to both avis and autoeurope and I have received NO ANSWER "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ALPTEKIN - 27 April 2025
" Your customer service has been highly inadequate. Although I reported the LDW issue on the day of pick-up, no one from your team contacted me for 10 days, until I returned the car. As a loyal Auto Europe customer, I find this experience extremely disappointing. I also intend to leave a review on Trustpilot regarding this matter. "
" Despite my rate was inclusive of LDW with Zero Excess Avis told me my reservation was without LDW. I have escalated this issue with Auto Europe and nobody returned back tp me! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by ALPTEKIN - 17 April 2025
" Great experience with Auto Europe as usual! "
" Quick and easy pick-up with friendly staff. The rental contract matched exactly what was reserved through Auto Europe. Avis Houston has gone paperless, so the rental agreement was supposed to be emailed--but it never arrived. I contacted Customer Service, but they said they didn't have the authority to send it and would notify another department. Unfortunately, that didn't lead to any resolution. Thankfully, since I had completed PreCheck, I was able to locate the contract myself on the Avis PreCheck website. Overall, while the rental process started smoothly, the Customer Service experience was disappointing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTLAND OR, US - Reviewed by MARIO - 27 March 2025
" No issues "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MARTIN - 25 February 2025
" There was a 50-minute queue when picking up the car - only 3 of the 12 counters were open. The car was not thoroughly cleaned (papers and dirt around the driver's seat), the rear bumper was damaged - I had to resolve this with the car rental company before leaving. "
" There was a 50-minute queue when picking up the car - only 3 of the 12 counters were open. The car was not thoroughly cleaned (papers and dirt around the driver's seat), the rear bumper was damaged - I had to resolve this with the car rental company before leaving. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ANTHONY - 19 December 2024
" Excellent "
" A great hire experience. Went without a hitch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOZEMAN, US - Reviewed by VOLKER - 14 September 2024
" Great experience, no issues, this is how it should work. "
" Totally uncomplicated, hence great. Superb car, which could however have been cleaned properly on the inside. No handover protocol neither at pickup, nor upon return. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by PERNILLA - 16 July 2024
" Auto Europe should have a talk with AVIS in Atlanta Downtown. "
" They had no car for me when I came to pick it up. I had to wait 4 hours for a car. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
FORT MYERS, US - Reviewed by ALLOCCA - 24 April 2024
" Good experience and efforts of the desk employer to comply my requirements "
" The booked vehicle was inclusive of GPS but the assigned vehicle was not provided. The personnel tried anyway to comply the requirement. With success ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by CHRISTIAN - 16 April 2024
" no complaints "
" Line at pickup was to to long. More than an hour wait. Everything else was fine. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANTTI - 05 March 2024
" Good. "
" All in all good. The e-receipt that I got after rental period was unclear. I really don't know what was some additional costs. Road tolls maybe, but I would have appreciated more detailed report. I don't have a clue did I have to pay more or is the receipt just unclear. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MIAMI, US - Reviewed by FOUAD - 07 January 2024
" Satisfied "
" Car in very bad condition with high mileage on it , had to exchange it but got another one with high mileage (booked a luxury car ) "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
DENVER, US - Reviewed by MAUREEN - 08 September 2023
" Unfortunate and stressful. I did submit an inquiry to your customer service department on Aug 30, but I have not received any response. "
" I had a terrible experience trying to rent this car. Yesterday, at 16:00 Mountain time, I arrived at the Avis counter at the Denver airport and they would not allow me to rent the car because they said I needed to have an Irish passport. I am a US citizen so I would not have an Irish passport. The agent said because the reservation had an Irish Avis Reservation Code (21338150IE1) they could not rent me the car without an Irish passport. I tried calling AutoEurope's after hours phone number but the recording stated that the office was closed. I am completely perplexed as to how this happened. I have rented from AutoEurope in the past with no issues. I am a US citizen, I entered US information for my personal details so I do not understand how this happened. I did not receive any indication of this requirement when I booked online. In addition, the voucher did not list any stipulations regarding passport, etc.. I was not able to rent the car at Avis and I had to scramble to find another rental car to rent for my trip. Because of this unfortunate incident I am asking for a full refund. Please let me know if you need any additional information from me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FORT LAUDERDALE, US - Reviewed by YIANNOS - 07 July 2023
" NEVER AGAIN AVIS "
" Only one person at the counter (rude) when waiting to hire the car. We had to wait 1.5 hours in line at 1 o'clock in the morning cause the second employee decided to leave although there was a huge queue. Car had a tyre problem and we had to drive to the airport at our cost of gas and time to change the vehicle. We expect some form of compensation, otherwise we will contact the Credit card company to claim the payment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
JACKSONVILLE FL, US - Reviewed by ROBERT - 30 May 2023
" Best price/coverage, every time. Highly recommended. "
" Short line, very straightforward process. However, though I reserved a "Midsize SUV" I was first given a Chevrolet Traverse, which is an enormous 3-row/8-seat SUV, apparently considered a midsize in the US but way too big for me. Went back to the desk and was given a Mitsubishi Outlander Sport, which was much better and more in line with what a midsize SUV is to me. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by VIOLETA - 04 April 2023
" I wrote above "
" I was not told in advance about extra charges. I asked for navigation because we are from Europe. I was not told that cost extra and how much that will be. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by GUNNAR - 02 November 2022
" I will recommend Auto Europe but not Avis. "
" The rental car performed fine. However, the counter staff at Avis in Seattle was quite unpleasant. Instead of offering explanations, she repeatedly said 'I am just doing my job' in a very impatient tone. We were actually very taken aback at her attitude. (We picked up the car at a very quiet time in the evening when there were few customers.) She also incorrectly informed us that the drop off charge would be billed at the time of drop off, when in fact the voucher showed that we had already paid for the car in full, including the drop off charge. This is the second time we have rented a car from Avis at SeaTac (through Auto Europe) and had poor customer service. As well, it is now more than 96 hours since we dropped off the car and the final bill has not yet been settled . (We had an extra driver for two days, which is the only extra cost we incurred.) "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PHOENIX, US - Reviewed by DAMIAN - 26 September 2022
" Price was good but would give you a 10 only if you start including National in your list. Their lineup of Luxury cars is appropriate to the name, you'd never get handed a Chrysler 300 there. They have plenty of Audi, BMW, Volvo, and Mercedes on hand. "
" What Avis considers a Luxury car is a bit of a joke. They wanted to give me a Chrysler 300 at first, a massive POS car that I'd be embarrassed to drive, they are ugly and guzzle gas, and do not crash well if you have a bad accident. Far more likely to get seriously injured or die than in a foreign car of the same caliber. They put all European cars in Specialty category to prevent them from getting rented under contracts (Including Volvo which is Premium or Luxury at any other brand). Finally I got a Genesis G70 which is a very nice car and seems appropriate for the Luxury category (unlike anything made by Chrysler), but did use a lot more gas than a Volvo S60 or S90. After this experience with what Avis / Budget consider Luxury, I think I'll try going back to National for similar rentals. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KANSAS CITY, US - Reviewed by RICHARD - 07 September 2022
" good, simple, clear "
" ok, no problems, just the car was a bit older and had some minor defects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LAS VEGAS, US - Reviewed by EDGARS - 02 September 2022
" ! "
" ! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KRISTIN - 16 August 2022
" AutoEurope worked well with Thrifty! "
" 1 h wait in line. no free Wi-Fi. I h wait at counter to find a car. Had 3 attempts two of which had tire pressure unsafe to drive. Never again Avis. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by MAMDOUH - 07 August 2022
" It's very nice company "
" It's very nice company and the car was very clean and very easy when I got the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAL - 29 July 2022
" Try it and you will be happy "
" Everything ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by CLEMENS - 05 June 2022
" Good service. "
" Long waiting line at pickup of car. There was garbage in the car left. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AUSTIN, US - Reviewed by GUENTER - 20 May 2022
" Overall very positive experience with Auto Europe especially the great price that AVIS by far did not offer from their own website which is unusual. Still got my membership privileges (upgrade). Usually I book directly at the top rental car companies as I´m a member there, but the currently crazy price levels triggered me to look for alternatives which I found with Auto Europe "
" Fast efficient check in and good fee upgrade to a better car (I´m AVIS Preferred member) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MARTIJN - 16 May 2022
" Overall good, nice car, friendly staff. Price slightly too high. Car could have done with internal cleaning. Access to this location is temporarily restricted due to building works, which should have been indicated. "
" Good. Slightly overpriced. Car was dirty inside. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PROVIDENCE, US - Reviewed by JAN O - 13 May 2022
" So so because of the GPS "
" An non updated maps on the GPS made it very hard for me to find the right exits "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MANFRED - 26 April 2022
" Although I am "Avis preferred" and used my time already few dais in advance and filled out everything online and provided DL I had to wait in line - only 2 persons in front, however it took 30 Minutes. My question why I had to do everything in advance online: "I don't know. Also no Upgrade "
" Although I am "Avis preferred" and used my time already few dais in advance and filled out everything online and provided DL I had to wait in line - only 2 persons in front, however it took 30 Minutes. My question why I had to do everything in advance online: "I don't know. Also no Upgrade "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROBIN - 06 March 2022
" as always fast, smooth, excellent service desk ( had to cancel and rebook because i was flying into a differtent aiport) "
" The toll road implementation is a big rip off. if you use the toll roads once you pay 60 dollar for a week, even if you dont use the toll after that day. Other company's like alamo do a correcter fair way. pay for what u use. Could not pick my car. Again other brands let you choose what car you want ( in the same category ) "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KONA, US - Reviewed by CHRISTOPHER - 03 March 2020
" My worst car rental in a long time "
" At Kona, all the other rental buses were doing a 5 minute circuit, but the Avis/Budget bus took 15 minutes to arrive then took a full load of people to Budget as Avis was closed with no explanation. It then took a further 40 minutes at the counter as only 2 staff were on although 3 more were wandering around doing nothing. Car provided had an almost flat tire and very noisy transmission. By contrast, drop-off at Avis was quick and easy. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LIHUE, US - Reviewed by CHRISTOPHER - 01 March 2020
" Would have preferred a better car "
" Although not too old, the Kia Rio provided was tatty and the steering was extremely vague making driving it a tiring experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NEWARK NJ, US - Reviewed by MICHAEL - 02 October 2019
" very good "
" verrk good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MASSAPEQUA, US - Reviewed by RISA - 26 September 2019
" Everything was perfect! I was given a Prius, which i loved driving! I will certainly use again on my next trip! "
" it was perfect! I will certainly use again on my next trip! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by MARIA VICTORIA SANCHEZ - 21 September 2019
" I would suggest that you have a word with AVIS on their customer service. It is terrible! "
" Counter Staff do not know how to process 3rd party providers. The staff are rude and not helpful at all. The car tires were not inflated properly causing the car to veer to the right the whole time we were driving. Unsafe! The car was also dirty and not cleaned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by JAKUB - 05 September 2019
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by FLAVIO - 19 August 2019
" AVIS ha addebitato costi non previsti nella prenotazione Auto Europe. "
" AVIS ha addebitato costi non previsti nella prenotazione Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
NEW YORK, US - Reviewed by ONOFRIO GIUSEPPE - 18 August 2019
" Sebbene avessimo un contratto all inclusive abbiamo dovuto pagare una forte integrazione in denaro, quasi 300 euro senza giustificazione. "
" Sebbene avessimo un contratto all inclusive abbiamo dovuto pagare una forte integrazione in denaro, quasi 300 euro senza giustificazione. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MIAMI, US - Reviewed by CORNEL - 29 July 2019
" Due to a flight cancellation, i was arriving one day later than expected. I tried to reach Auto Europe in order to let them know. No US number was provided (I was flying from Panama to Miami) and the European numbers were not answering the call as there is a 7 hour difference and I was calling out of business hours. If you guys do rentals all over the world, then you should be able to assist your customers 24/7. I have 2 bookings in Europe for the next months and seriously think of cancelling them. BTW, also tried to reach Avis but no operator was answering. Finally left a message (that nobody got) but was lucky enough to get to the rental pick-up less than 24 hours late, so the booking was still valid. "
" Quick pick-up, friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
WASHINGTON DC, US - Reviewed by ALEXIS - 15 July 2019
" no comments "
" Condition of the car was below expectations / also not properly cleaned "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
NEW YORK, US - Reviewed by TRACY - 13 July 2019
" fast an simple express payless system.... save time to catch my flight "
" Avis was great! ..had a cancelled flight.. needed to change pick up location for same rate...and Avis delivered "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HONOLULU, US - Reviewed by GHERARDO - 05 June 2019
" This was not an experience to me, it is rather a scam. "
" The worst rental car experience I ever had. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by JEAN YVES - 28 April 2019
" You must indicate the nearest gaz station of the drop off place. "
" Too long waiting at the pickup of the car. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DENVER, US - Reviewed by BRIAN - 09 April 2019
" Very pleased that Auto Europe made the rental easy and less expensive than a direct rental from Avis. Thumbs up! "
" Overall very happy with how smoothly pick up and drop off went. The only negative thing I have to mention is that the car outside and inside was poorly cleaned. But never the less I will rent again from Avis. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TUCSON, US - Reviewed by PIOTR - 20 February 2019
" fine "
" fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by FRANCI - 02 February 2019
" Good chice of differnt cars and rental agencies. "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by PAMELA - 30 January 2019
" Friendly "
" Simple pickup and dropoff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ALESSANDRO - 10 January 2019
" Auto europe helped me to find the best deal and transparancy on all insurance policies was invaluable! "
" Car had a dent on the bumper but nothing serious. It ran smoothly through a very hostile climate (very cold snowy weather and roads almost all days), we used 4wd quite often. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MIAMI, US - Reviewed by MATTEO - 07 January 2019
" Easy to book "
" At the check-in there were 3 hours of waiting because cars were not present. About 20 people in the same of situation "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by TEEMU - 06 January 2019
" We had a little accident with our rental car, but that didn't slow us down. We drove back to the Avis rental office, filled out the accident report and got a new car right away. The staff was very friendly and helpful - I highly recommend! "
" We had a little accident with our rental car, but that didn't slow us down. We drove back to the Avis rental office, filled out the accident report and got a new car right away. The staff was very friendly and helpful - I highly recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWARK NJ, US - Reviewed by JACQUELINE - 03 January 2019
" As expected "
" As expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MARK - 31 October 2018
" Overall all good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by ROBERTO - 02 September 2018
" everything OK "
" everything OK "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by RALPH - 29 August 2018
" Except above comment a very good experience. "
" Counter staff should explain the functioning of the toll box in the car and the related costs. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by PETTER - 28 August 2018
" quick and efficiant service "
" Quick and afficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by GRZEGORZ - 28 August 2018
" Auto Europe worked well. Thank's "
" When receiving the car I was tried to be scammed 2 times: 1. Lady at counter submitted for acceptance a contract claming additional ca. 190 USD from me. Note that the voucher was fully paid. AVIS contract is quite difficult to read for somebody who rents at them once a year. I could not understand all the lines of digits and asked if I would be charged. Then she checked at the computer and said "Ah, you have paid in Euro, not in dollars, I will correct the contract". 2. Second version of the contract submitted for acceptance also has a non zero value. I asked again if would be charged. "Yes, because you ordered the car for 2 o'clock and you came at 1.10 hours, but if you want I can change the drop off time to the same hour so you don't pay additionally". My opinion is that she knew perfectly what she was doing and counted that like most people I would not read the details of the complicated contract form. Finally at drop off they managed to scam. The guy receiving the car hasn't checked the fuel. I was a little surprised, but if they trust me than fine. But he also could not give me any receipt, so I went to the counter. A man at the counter printed a receipt complicated like the contract and I had to ran to catch the shuttle bus to the terminal. Later I have read the receipt stating that they charged me ca. 150 USD for cost of fuel like I hadn't filled the tank. They entered fake fuel level to their system. In fact the tank was full and I have a receipt from gas station just around the corner. I have called their customer service. After the third transfer of my call to a guy speaking an oriental dialect of English he could not understand the contract number I was dictating him 5 times. Then he disconected due to poor connection. Strange that all others I was talking on that connection could read my spelling of the contract number. I called second time and this time a gentle lady received my complain and advised to send them a scan of the fuel purchase receipt. I did it on Friday 24th of August and wait for a responce. On the other rental at Avis this year, in San Francisco, I received a car having tires completely worn out and damaged. When I noticed low pressure I went to a tire shop where they refused to repair the tire because it was worn out and worth putting into a trash bin. Fortunatelly Avis replaced my car but it wasn't simple at all. Tire shop opinion was that the tires where dangerous and could explode on the way due to heavy wear and damages. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by EDDY - 26 August 2018
" Overall good up to verry good ! Esp. when comparing prices with other companies !! Thanks Auto Europe ! "
" Lady behind the desk should learn how to treat tourists better... New York is still a complicated city ! Loved the Lady at the Gate tho, very toursist minded and proffessional !! Car inside could be more clean, really should learn not to just spray inside of a window ! At night or with sundawn, windows are really need to be visible through !!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by ROBIN - 16 August 2018
" We have been using auto europe for many years now, with no problems (except once in Portugal, when the car did not show up for over an hour!) "
" We have used AVIS for our last two bookings with autoeurope - the last one in Nizza and this one in Las Vegas. On both occasions there were not enough staff and we had to wait 40 minutes in Nizza and 35 in Las Vegas, which is a little to much. When we were served, the staff were very good indeed, so it is not a problem with them. The cars were excellent. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by SIMAS - 28 July 2018
" The inside of the car was spotless, for outside it could've been better. "
" Excellent service at the desk, clear and precise instructions, no pressure to buy additional services, easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by OLE - 22 July 2018
" I like that their prices are lower than if I book directly at the rental agencies. On the other hand, the selection of cars are much smaller than if I had booked directly at Avis. Also, the car that I thought I would get (listed on AutoEurope) was very different from that which was listed at Avis (Avis being in a lower price bracket) and when I found out, it was too late to do anything about, since the price had gone up considerably.. "
" I had the worst experience with Avis! The car that was delivered, had a flat tire (found out when driving out from the yard), and when I returned it, I was given a inferior car in return, with the words "that's what we got". After hours of being sent off to other places, only to be told that they couldn't help, I was asked to drive back to Newark to get another one of same kind. All in all I spend 5 hours of the first day to get the type of car I had payed for. Regarding the counter staff: The ones at Newark were great and offered a fantastic service, unfortunately, instead of just returning the car to them in the first place, I went to the handlers in the pick up yard, and later to the counter staff at Westchester County Airport. At Westchester County Airport they were incredibly rude, basically saying, that I was just a difficult customer and that having accepted an inferior car was my problem, not theirs. Despite having been directed to them and having been told by another office beforehand, that they should have a chrysler 300 (or similar) ready for me, they just were rude. At Westchester I ended up having to call Avis' head office from my (expensive to use) danish mobile phone to get help. That being said, I've used Avis in Europe for ages without any problems, so them I would still recommend. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CHICAGO, US - Reviewed by TIMOTHY - 25 June 2018
" I'd rent again from Auto Europe. "
" The Avis employee was absolutely lovely; very friendly, very patient, very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9