AVIS BELGIUM Car Rental Reviews

BRUSSELS, BE - Reviewed by EMMANOUIL - 02 August 2024

" I HAVE NOT YET RECIEVED THE AMOUNT THAT WAS BLOCKED ON MY CARD AT TIME OF PICK UP. "

" I HAVE NOT YET RECIEVED THE AMOUNT THAT WAS BLOCKED ON MY CARD AT TIME OF PICK UP. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by GEOFFROY - 27 February 2024

" I had a problem whereby I was able to book a car from Brussels Airport *but* I couldn't actually do it since I live in Belgium and therefore did not have an air flight ticket. I had to cancel my existing booking (not even being sure it would be fully reimbursed) and make a new booking from a different pick-up location. This should be better explained on Auto Europe website. As an additional minor comment, I could pick the car up from Avis in Ixelles but the website forced me to return it to a different location (because they're closed on Sunday). However, Avis allows you to return it on Sunday at no extra cost (which I eventually did). "

" I was disappointed to learn while at the counter that the car was only equipped with summer tires (not even all-year-round tires). That bumped up my rental price quite significantly (it roughly doubled it). "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by CARMEL - 08 April 2023

" prompt support due to flight delay - there when needed "

" seamless "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by IGOR - 06 December 2022

" ????? "

" ?????? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by EDWIN - 09 September 2022

" The counter staff at collection and drop off points were good and car condition good. Despite filling the fuel tank, it showed that the tank was not full. I mentioned this to the person receiving the car. HOWEVER, its over 3 weeks and I am yet to get my refund on the caution deposit amount. I emailed AVIS about the fuel tank indicator on the 11th of August and YET to receive a reply. Very disappointing ! "

" The counter staff at collection and drop off points were good and car condition good. Despite filling the fuel tank, it showed that the tank was not full. I mentioned this to the person receiving the car. HOWEVER, its over 3 weeks and I am yet to get my refund on the caution deposit amount. I emailed AVIS about the fuel tank indicator on the 11th of August and YET to receive a reply. Very disappointing ! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CHARLEROI, BE - Reviewed by JAMES - 06 January 2022

" Good price and excellent service as usual. "

" Friendly and very efficient pickup and return. Free upgrade. Excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ANASTASIA - 25 August 2021

" Smooth transaction. Only drawback that the customer service does not work on weekends and late evening. "

" Smooth transaction. Excellent car condition. Expensive second driver "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by KHALDOUN - 10 August 2021

" Perfect "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ABRAHAM ALEXANDER JACOBUS - 15 June 2021

" Autoeurope is a great way of renting cars. They handle everything profesionally. Currently the rental company has disappointed me and give me no reason to use there services again. "

" Although the intake was fine. After i returned an undamaged car, i was surprised to see a charge of almost 3.000 euros on the car for whatever. After trying to contact AVIS, I was informed 72hours later that there was damage on the car. Major damage. The pictures are from a moved car. On a different location then where i parked it. Also the damage is ridiculous as the car has anti collision meters . So the damage was most likely made by the white car next to the car which i had parked my car next too. Currently they still response slow or not to my questions. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by EMMANUEL - 01 January 2021

" Unsatisfactory car condition at the time of the rental "

" Provided vehicle at the end of its Avis lifecycle with around 59.500km at the time of the rental. Vehicle with obvious, non repaired, body accidents. The overall condition of the vehicle was worthy rather for Budget than for Avis "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 2

CHARLEROI, BE - Reviewed by PETYA - 08 October 2020

" Everything was perfect "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by MARIANNA - 28 September 2020

" Excellent service "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by VLADIMIR - 12 August 2020

" Overall experience with Auto Europe was good, with good prices and easy to book. However, the BIG remark is regarding the car that was offered. Booking was done for COMPACT card (VW Golf, Ford Focus) and what was offered at AVIS was 3 super-mini car to choose from the poll. As a compensation, AVIS registered second driver for free. Second remark is regarding the clear explanation about car insurance, since the insurance we took via Auto Europe website is the one offered by Auto Europe and not offered by AVIS direcetly. "

" Overall experience with AVIS was pretty good, with supportive staff and clear explanation. However, the BIG remark is regarding the car that was offered. Booking was done for COMPACT card (VW Golf, Ford Focus) and what was offered was 3 super-mini car to choose from the poll. As a compensation, AVIS registered second driver for free. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by NADEJDA - 30 July 2020

" Good service! "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by FLORIN - 25 July 2020

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by TAKUMI - 01 July 2020

" AUTO EUROPE WEB SITE IS VERY USEFUL. NO CANCELLATION FEE BEFORE 48H IS GOOD. "

" GOOD ENOUGH "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by TURAN - 25 February 2020

" It was good, thank you. "

" It was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by THEODOROS - 01 January 2020

" Great experience "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RESHAD - 20 December 2019

" Please see number 3 above. "

" I was charged a total fee of Euros 234.97 by Auto Europe. The rental expressly includes äppropriate local sales taxes at the appropriate rates in force", which is noted on my voucher. Yet, without informing me, Avis has deducted 188.73 from my deposit amount which they were holding, on conclusion of the contract. On the invoice this amount is noted as "your taxable fees"-misc charges. This is wholly cheating. I was never told of this additional amount. Now I am unable to get customer services of Avis - the recorder says they are closed, even though the same recorder says they are open from 8 am to 9 pm every day. This is daylight robbery and I do not seem to have any recourse. It is shameful. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by BIRUTE - 10 December 2019

" No comments "

" Man by the counter still tried to sell us insurance for excess though I had it with you "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ZACHARIAS - 24 November 2019

" I will use again this service "

" very professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by VYTIS - 24 November 2019

" Good "

" 30min waiting at the counter... "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RAFFAELE - 06 November 2019

" The customer service was not very helpful: they simply referred me to Autoeurope's website to read about how to claim the reimbursement of the excess charged by Avis. "

" I had an accident with the rented car, where the responsibility was clearly of the other driver involved (who hit my car from behind). Avis still charged me for the damages an amount equal to the excess and in my opinion overestimated the amount of damages. In addition, they provided misleading information about covering extra expenses for an additional day of hotel. Further, Avis' customer service is very inefficient and difficult to reach. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BRUSSELS, BE - Reviewed by FRANK - 31 October 2019

" NA "

" Vehicule broke down on the highway. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by BOGDAN - ADRIAN - 17 October 2019

" VERY GOOD "

" VERY GOOD "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by VIKRAM - 02 October 2019

" Their customer support is very bad. "

" It was good this time. They did not charge me any amount of their choice. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by VIKRAM - 21 September 2019

" I believe in AutoEurope. I had an accident once in Milan and AutoEurope helped me by refunding the damage to the vehicle caused by some miscreant at night. The rental company charged 250€, which was refunded in full to me by AutoEurope. I really like AutoEurope as they listen to your queries in detail and think humanly. "

" They are forcing customers to take their insurance. When you do not opt for it, then they are telling stories to instill fear in the hearts of the customers to make profits. For minute scratches, for which we are not responsible, they are making us pay huge amounts. For lost documents(which is just a A4 size paper) and also the reason for the loss is unknown, they are still charging huge amount to the clients. Basically, they have become really hungry for money. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by ALBERT - 17 September 2019

" Usable "

" Car was ok technically but full of minor damage to bodywork Also somewhat smelly "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BRUSSELS, BE - Reviewed by MANUEL - 08 September 2019

" I especially liked the additional insurance for a reasonable fee. This provided me with piece of mind. "

" Very friendly and quick service. The car was nice and all was working well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by LEOBERTO - 08 September 2019

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ANGEL - 22 August 2019

" This was my first experience with AutoEurope but I am quite sure I will be using their services again. Thank you! "

" Overall good experience, the car was clean and in good condition, the staff was helpful and responsive. The only downside was that the working hours of the office, as stipulated in the rental agreement were not observed. In the rental agreement it was specified that on Saturdays the office works until 20:00 and the office had already closed at 18:00 so I had to drop the keys in the key-box. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by GUSTAVO - 12 August 2019

" Everything went well "

" Everything went well "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ADHITHIYAN - 11 August 2019

" I loved the car and it's conditions, overall it was a perfect trip for me. "

" I strongly recommend Avis "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ZHANSEIT - 24 July 2019

" Everything was fine, with the exception of one small lack (ADBLUE) "

" The Peugeot 508 was rented and after 500 km of riding on the panel I saw "ADBLUE" fill it. Please make sure that everything is filled and done before you provide vehicle to costumer. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by LUC - 14 June 2019

" I'm using Auto Europe for the last 1&1/2 year on a frequent basis because I'm very satisfied with the service. "

" No one was at the desk of Avis when I did show up and for that reason I went directly to the car pick up where they did send me back to the desk telling me that 5-people are there. When I went back, two people were indeed at the desk but as I also mentioned in a previous evaluation, the desk person who served me was not able to speak Dutch, the most spoken language of the country. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by MAURINE - 23 May 2019

" Really enjoyed it, everybody is very nice. "

" Easy to deal with, to find and excellent location "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by GEORGIOS - 19 May 2019

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CHARLEROI, BE - Reviewed by DANAIL - 18 May 2019

" There are two payments taken from our bank account and we have used and we have ordered only one car. Yes, there was a problem with the first our reservation, but this do not allow you to take a deposit for it. "

" Despite the full insurance coverage, paid by me, they took again deposit. Please, explain. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by CRISTIAN - 13 May 2019

" Everything was ok. "

" Although I booked a Vw Golf , Avis offered me a Opel Astra , which I could rent cheaper from the other company. Finally, I got a Toyota C Hr which was ok. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by CHRISTOS - 02 May 2019

" τhey kept from my card 274 euro without inform me and withoyt contct me first for a problem in a tyre that i didnt exept it "

" τhey kept from my card 274 euro without inform me and withoyt contct me first for a problem in a tyre that i didnt exept it "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BRUSSELS, BE - Reviewed by GEORGIOS - 30 April 2019

" Thank you Auto Europe "

" Excellent service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by MOHAMMAD RIAZ - 25 April 2019

" Good service by Auto Europe and Avis. Thank you. "

" Good service by Auto Europe and Avis. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by KAMIL - 18 April 2019

" :) "

" EVerything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by CRISTIAN - 18 April 2019

" Please unblock the deposit for fuel. Thank you "

" I rented a very good car from Avis "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by MICHALIS - 04 April 2019

" we were not informed that you need a green card in germany, we were charged 40 euro extra commission and extra amount on the insurance although we paid for full insurance without informing us "

" we are very happy with Avis "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by CAROLINE - 01 April 2019

" Good prices, easy cancellation. "

" My plane was delayed and the employee from Avis was waiting for me to hand over the car and keys. I really appreciated that he waited while it was out of business hours. Very good experience, profesionnal helpful and courteous staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by BREMS - 07 January 2019

" Using AutoEurope for many years without complications. "

" No issues at all, car fairly new and hassle free collection/return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by GUÐNI FRIÐRIK - 05 January 2019

" For most parts, things went smoothly, however I have a major complaint regarding requests. I had requested to drive through other countries (Germany, Austria, Switzerland and France) and my request was accepted a few days after booking, via email. However, only when I came to the counter to sign relevant documents and receive the keys, the counter staff told me about specific regulations in Switzerland regarding winter tires that would cost me a fortune (about 150% of the payment I had already paid for the car). The rules in Switzerland aren't a problem made by Avis. However, when my initial request was being handled, instead of just accepting it, I would have liked to get that information. That would have put me in a position to either amend my travel arrangements with some notice (not on the spot) or I could have gotten more notice about the extra payment, which was huge, considering the fact it was about 150% more then I had previously paid. I think these work methods are lousy. If you bother at all, looking into customers' requests, why can't you tell me at that moment that me booking is insufficient and I need to make amendments, either by adding winter tires or change my travel arrangements. "

" For most parts, things went smoothly, however I have a major complaint regarding requests. I had requested to drive through other countries (Germany, Austria, Switzerland and France) and my request was accepted a few days after booking, via email. However, only when I came to the counter to sign relevant documents and receive the keys, the counter staff told me about specific regulations in Switzerland regarding winter tires that would cost me a fortune (about 150% of the payment I had already paid for the car). The rules in Switzerland aren't a problem made by Avis. However, when my initial request was being handled, instead of just accepting it, I would have liked to get that information. That would have put me in a position to either amend my travel arrangements with some notice (not on the spot) or I could have gotten more notice about the extra payment, which was huge, considering the fact it was about 150% more then I had previously paid. I think these work methods are lousy. If you bother at all, looking into customers' requests, why can't you tell me at that moment that me booking is insufficient and I need to make amendments, either by adding winter tires or change my travel arrangements. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROMAN - 04 November 2018

" With Auto Europe everything was OK "

" Drop-off office was unexpectectedly closed at 20:00, although it had to work until 21:00 as described on Avis web page and even on the office door. I had to pay for night parking and had to return to the office on next morning. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by MURALI - 31 October 2018

" GOOD experience "

" Avis is very good service and clean car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by MARIUS - 27 September 2018

" Great "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by CHRISTOS - 01 September 2018

" EVERYTHING WAS PERFECT WITH MY BOOKING THANKS "

" AS I WENT EARLIER 1 HOUR BEFORE MY BOOKING, THEY TOLD ME THAT THE CAR WAS NOT AVAILABLE AND THEY PROPOSE ME AN UPGRADE WITH 6€ PER DAY, I ACCEPT THIS PROPOSAL AND I GET THE CAR THEY OFFER. I WAS A BRAND NEW VW GOLF , THE SAME AS THE ONE THAT I FIRSTLY BOOKED, THE ONLY DIFFERENCE WAS THAT THE NEW ONE HAS NAVI "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by LUCIO - 09 August 2018

" Your service was impeccable. "

" The rental agent charged a very substantial drop off cost, doubling the rental overall payment. My car was supposed to be left in Italy. I discovered at the garage that the car was an Italian plated car. So I was paying to bring it myself back where it belonged. I felt a bit ripped off... I suggest you look into these abusive practices. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by NATALIJA - 25 July 2018

" I'm very saisfied by my expirience with AutoEurope: I got a new car, service was good, all was OK "

" I'm very saisfied by my expirience with AutoEurope: I got a new car, service was good, all was OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by VAIDOTAS - 15 July 2018

" I have no complains to Autoeurope "

" Hello, our flight has been delayed. I called to your office to inform about that. Your office was out of working hours. Then I called to local Avis office at Charlerois airport. Guy at the office told me, that all he could do for me is to wait till midnight. Our flight landed exactly at midnight, but as soon as we came to the rental office, it was already closed. So we had to book hotel to stay overnight and picked car only in the morning. In the morning lady at the desk couldn't find my booking, because it was yesterday's. So it took long, other people had to wait longer. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by GIORGIO - 14 June 2018

" GOOD SERVICE AND GOOD CAR A BIT EXPENSIVE THOUGH "

" GOOD SERVICE AND GOOD CAR A BIT EXPENSIVE THOUGH "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10