KEDDY BELGIUM Car Rental Reviews

BRUSSELS, BE - Reviewed by ANDRES - 02 July 2025

" no comments "

" no comments "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ERTAN - 29 May 2025

" Ok "

" Everythink ok "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by PETRUS - 08 May 2025

" All perfect "

" All prrfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RUDI JPM - 26 April 2025

" Don't like the hidden but mandatory cost with keddy/europcar "

" Negative: unexpected and nowhere mentioned mandatory surcharge at the counter for taking the vehicle from Belgium into the Netherlands "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by MARIANNA - 27 March 2025

" good prices and helpful staff "

" Everything went very well except at the end an issue with invoice came up which never solved. That is why I will consider it next time when I rent a car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by GASPER - 05 November 2024

" Ok "

" I got charged for premium roadside aasistance, although it has not been offered to me. Had it been, I would have rejected it. It was put on the contract, but the europcar representative never mentioned. I was only given the information, that I need to pay for cross-border fee. This I accepted. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by ANDREA - 29 October 2024

" AutoEurope is a great system to choose the correct car at the correct price. They don't provide by system the full kasko that is always propose by desk. "

" Keddy is provided by EuropeCar , but at the desk of Europecar don't know how much you have to pay to Keddy. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by ZVONIMIR - 10 October 2024

" Everithing wes perfect, they also gave me the better car 'cause my first choice wasn't avaliable "

" The best experience for car rent so far, it was my 30. experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by KRISTI - 19 September 2024

" I got almost new car and it was really good and nice car. Also staff who works in Keddy was very helpful. "

" First time I got exaclty the same car what I had booked. I'm really satisfied with the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by GVIDO - 28 July 2024

" All ok "

" All ok "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by JONNY - 02 July 2024

" It was such a great experience "

" Very friendly service and really helpful in everything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by POTHITOS - 28 June 2024

" It's a good car rental company. "

" It's a good car rental company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by CIARAN - 12 May 2024

" Apart fromthe insurance issue the rental was 100% "

" Apart from an issue about insurance which I had paid in advance yet the person at the check-in desk told me I didn't have. Her colleague sorted out the matter. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by CORNELIU - 29 March 2024

" they should check the behaviour of some people in the staff "

" I asked for a 208 and received a Corsa - NP, same class. No problem at the counter when taking the car - however at drop off very rude, impolite staff, which treated me like a delinquent, even if the car was found impecc. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 7

CHARLEROI, BE - Reviewed by MASSIMO - 25 March 2024

" Best value for money, great support when needed "

" nice and friendly staff, car a bit old but well functioning "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHARLEROI, BE - Reviewed by WOLFGANG - 11 March 2024

" Service was good, but be aware that if you fly in or out Charleroi Aiport in Belgium, they have NO Caddies, nothing, luggage with rolls is fine, but everything else you need to carry for miles..... "

" Actually it was EuropCar that provided all services & car. Keddy only had a little sign, hard to find, posted someplace within the agency.... "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by PANUS - 25 September 2023

" in my case it was an unpleasant experience. I had to call to fix the problem with the amount that the Europcar / Keddy representative wanted to stop from the credit card in my name, and your colleague from the call center asked me to call the representative from the office car rental, you access by refusing or giving reasons, I have to wait until they finish what they have to do, when I convinced someone from the Europcar Charleroi office to speak on my phone with your colleague, she told me that she had to close and to take another call, it is true that he was on the call with me for 18 minutes and he told me to come again to resume the procedure. I think it would have been more professional and faster for the colleagues from your call center to call the Europcar Charleroi office directly and speak directly with the representatives present, not through my phone. even after the discussion with the Europcar representative, the problem was not resolved and I was offered the option of finding another supplier for the car who would accept the amount of €300 as a guarantee, an option that did not suit me because I had to wait longer possibly 2 hours, after I had already lost more than 1 hour with the initial problem from Europcar. I told your colleague that I think about this option or i will try to transfer money to the amount 800€ to Take de car of Kaddy. I chose the 2 option , transfer 500€ to my credit card to save time ( 2 hours ) . Untul yesterday i didn't recive Any Signal from you , for me it was normal for someone from your staff to call / așa me what i fie and if i resolved the situation "

" the Europecar representative had an unprofessional attitude , aggressive and threatening behavior. I booked a peogeot 208 and he told me that he doesn't have it, he offers me a dacia or other cars for additional money. I accepted the dacia, but in the parking lot when I went to pick it up next to the dacia there was a Peugeot 208, I have photo proof. I had a problem with the amount they withheld from my credit card, namely €800, instead of €300 as I was informed and had written from autoeurope. I did not have the available amount of €800 on a credit card in my name, I wanted to pay with the credit card of my wife who was present and accompanying me, but this option was not accepted. when I asked for the full name of the Europcar representative with whom I interacted to file a complaint, he reminded me that he is breaking the rental contract and will not give me any more cars and that he is blocking me from being able to rent cars from Europcar ever again, he yelled at me and told me that I would suffer. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by ARKADIUSZ - 16 September 2023

" I had concerns about using the car. It had clearly audible front wheel bearing damage. Nobody verified this "

" Only to person at the counter during rush hours. One person experienced and helpfull, second person with no experience. We spent in queue in a cramped office almost two hours to get the car "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 3

BRUSSELS, BE - Reviewed by ALEXANDRU - 06 April 2023

" I arrived 30 min earlier than the reservation and couldn't pickup the car earlier, first time this happened to me "

" The voucher mentioned 300 Euro blocked amount, when i got there I was informed that its actually 800Euro. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by TATIANA - 02 February 2023

" Keddy was a dissapointment "

" I have arrived at the counter at 22:55 and I was told that I was not going to be charged with 40 EUR for after hours charge (if I had arrived after 23:00 - closing office time) yet I was charged - see attached Europcar invoice. I agreed to pay the Premium protection package but not the after hours charge which was not the case. Please demand Europcar to refund the 40 EUR, I am very disappointed by this behavior, I was told at the counter that I will not be charged. Waiting for your answer. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by KAIRE - 31 October 2022

" The worst experience ever. Notwithstanding our willingness to solve the problem about which we were not aware of, there was no compromise coming from the other end. Additionally, as we did not manage to rent the car after all, meaning that we did not drive the rental vehicle not one inch, the service provider did not return the fee paid for the booking. This is unheard of and does not follow good customer service rules. "

" Not frinedly. Not willing to find solutions. But to sum up: the fact that the booking has been cancelled at the moment of arrival to the car rental office, but the money is not going to be refunded, is outrageous. This information is already spread over the Net. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHARLEROI, BE - Reviewed by CAROL - 22 September 2022

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ANDREAS - 27 August 2022

" Η χειρότερη εμπειρία "

" Είστε η χειρότερη εμπειρία δεν μου δώσατε το αυτοκίνητο και πήρατε τα λεφτά μου "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHARLEROI, BE - Reviewed by ALEXANDRU-SABIN - 14 October 2021

" Almost seamless. Only issue was that the rental company was Keddy, but their name was nowhere to be seen. It turned out, after asking around in rental desks, that Europcar had my booking. "

" Keddy name was not easy to find (actually nowhere to be seen in the terminal). It turned out that Europcar had my rental. Other than that, no issues. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ALBERT - 18 September 2021

" it is relatively easy to rent a car and prices are competitive, though if you want to avoid a particular rental company, you have to check exactly who is renting out the car and add a comment when booking "

" A practically new Polo was made available although I was early for pick up. Rental Extension by one day was readily accepted "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by BERNARD - 03 November 2020

" AutoEurope should better control their partners. The attitude of Europcar is just unacceptable. Do they expect customers to pay 10% fees without justification ? "

" The price fixed with AutoEurope (Eur 477.36) was debited from my Visa card. However, Europcar has debited my Visa card with an extra Eur 45.38 without any justification. I expect AutoEurope to credit my Visa card with Eur 45.38. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BRUSSELS, BE - Reviewed by LAKSHMI - 27 June 2017

BRUSSELS, BE - Reviewed by ARTURAS - 13 June 2017

BRUSSELS, BE - Reviewed by EVANTHIA - 19 April 2017

" SOOOOO DISAPPOINTED "

BRUSSELS, BE - Reviewed by LAURA - 18 April 2017

CHARLEROI, BE - Reviewed by IOANNIS - 05 April 2017

" I booked an WV UP but Keddy offered me a DS3 witch was less fuel efficient "

CHARLEROI, BE - Reviewed by NICOLAE-CRISTIAN - 30 March 2017

BRUSSELS, BE - Reviewed by JEROEN - 03 January 2017

CHARLEROI, BE - Reviewed by ILIAS - 21 December 2016

BRUSSELS, BE - Reviewed by SEVASTOS - 08 November 2016

BRUSSELS, BE - Reviewed by AURÉLIEN - 18 October 2016

BRUSSELS, BE - Reviewed by ALEJANDRO - 15 October 2016

" The daily km limit was only 150 and I was informed about that at the eurocar desk. The information was hidden inyour website. An unpleasant surprise. "

BRUSSELS, BE - Reviewed by VYTAUTAS - 02 October 2016

BRUSSELS, BE - Reviewed by JOHN - 29 September 2016

BRUSSELS, BE - Reviewed by AURIMAS - 11 September 2016

" Excellent deal "

" Our flight arrived late and past opening hours but the receptionist was still there waiting for us. Everything went smoothly and we got a big car for our baggage despite having booked the 2nd smallest category. Extremely pleased! "

CHARLEROI, BE - Reviewed by ARISTOS - 22 August 2016

BRUSSELS, BE - Reviewed by DANIELA - 21 August 2016

BRUSSELS, BE - Reviewed by PATRICK - 12 July 2016

CHARLEROI, BE - Reviewed by APOSTOLOS - 22 June 2016

" + The staff was very friendly and effective in his job. - The parking area is too far away from the Eupopcar/ Keddy office, that a shuttle bus is required to go there. "

BRUSSELS, BE - Reviewed by FRANCK - 06 June 2016

" JUSTE UNE CHOSE AVOIR LE GPS GRATUIT SINON VÉHICULE CORRECT. "

" LE GPS GRATUIT. "

BRUSSELS, BE - Reviewed by ABDEL ALIM - 30 May 2016

CHARLEROI, BE - Reviewed by MARIA - 09 May 2016

" Unhelpful and unpolite people for services, never respond at my calls "

BRUSSELS, BE - Reviewed by EVANGELOS - 05 May 2016

" THE WOMAN AT THE OFFICE OF CAR PARK AT BRUSSELS AIRPORT WAS VERY VERY RUDE.IT WAS NOT KEDDY. IT WAS EUROPCAR.SHE ALSO GAVE ME A CAR WITH MANY DAMAGES ON IT.SHE TOLD ME TO PAY FOR FULL INSURANCE BECAUSE THE CAR WAS FULL OF DAMAGES OR TO TAKE A MORE EXPENSIVE CAR. VERY BAD EXPIRIENCE FOR ME .I WILL NEVER BOOK AGAIN WITH THIS COMPANY.BUT IT WAS NOT KEDDY. IT WAS EUROPCAR.NEVER AGAIN WITH EUROPCAR. "

BRUSSELS, BE - Reviewed by VERONIQUE - 19 April 2016

CHARLEROI, BE - Reviewed by IBRAHIM - 22 March 2016

CHARLEROI, BE - Reviewed by ISABELLE - 17 March 2016

" we had to wait 1 hour for the car. Then take a shuttle to the car park. We lost 2 hours for all this. The car was dirty and the scratches on the car were not on the paper. Nobody to return the car. "

BRUSSELS, BE - Reviewed by EVANGELOS - 25 February 2016

" everything was perfect. "