HERTZ SWITZERLAND Car Rental Reviews

ZURICH, CH - Reviewed by MARIUS - 30 July 2025

" Good "

" Dear Customer Relations Representative, I am writing to formally dispute the recent charge of 1,040 CHF applied to my rental contract RNT-36301, regarding vehicle AI32204, which I believe to be both incorrect and unfairly handled. When I returned the car to the Hertz Zurich parking area at night, there were absolutely no visible damages to the vehicle. We have clear photographic and video evidence taken at the time of return that shows the car's condition and the parking area (including the fact that the regular Hertz spots were full). At no point was there any indication of a scratch on the driver's side door, as later stated in your damage report. Moreover, your staff explicitly recommended we return the vehicle after hours and leave it parked in the designated lot. The charge also initially included front bumper damage that had already been noted and acknowledged by your agent at pickup. We received written confirmation that this was pre-existing and would not be charged. While I understand that this portion of the charge has since been removed, it raises valid concerns about the accuracy of your internal processes, and whether the alleged door scratch may likewise have been misattributed. Furthermore, I was informed that a so-called "nail test" was used to assess the alleged scratch. This is not an objective or reliable method, especially without photographic evidence after the car had been washed. I specifically requested the opportunity to inspect the vehicle post-wash to confirm the presence (or absence) of any actual damage, but this request was denied with the explanation that the vehicle had already been rented out again. This refusal made it impossible for me to verify any alleged damage. Unfortunately, the local Hertz representative I dealt with in Zurich was dismissive and uncooperative, refusing to provide assistance or clarification, which I find far below the standards expected of an international company such as Hertz. As an EU tourist, I consider this a serious issue of consumer fairness. I reserve the right to escalate this matter through all available legal and administrative channels, including filing a Schlichtungsverfahren (conciliation procedure) with the Swiss authorities, and contacting the European Consumer Centre. To move forward constructively, I respectfully request the following: Clear photographic or video proof of the alleged scratch after the car had been cleaned. A formal explanation of how the damage was evaluated, and why I was denied the opportunity to inspect it myself. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

ZURICH, CH - Reviewed by AASTHA - 24 July 2025

" Auto Europe wasn't helpful in the above problem. They kept saying that it's in the system we can't change it. "

" They are not at all flexible. My pick up was scheduled at 5:30pm and I was sick and I asked them if I could pick it up the next morning without changing my drop off time. I was ready to reduce the number of hours from 24 to 11 and still they weren't flexible enough to allow me to do that. They kept saying that the drop off annd pick up time is fed in the system and They can't do anything about it. However, when we reached the counter before our scheduled time (at 4pm instead of 5:30pm, they said that you can take the car now but you have to return at the same time tomorrow. Now funnily they were ready to change the time here. Also, this was a prepaid booking! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by ANTONIOS - 23 July 2025

" Easy booking with autoeurope. "

" Clean car, in good condition. Easy pick-up and drop-off. Personnel helpful and polite. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by BERNHARD - 13 June 2025

" Happy "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by LUCA - 21 May 2025

" AutoEurope has really a top system that is facilitating a lot to choose the best rental-cat office available. "

" The office closed before than what shown on the door. The personnel was not kind to let us know about this inconvenience and directed us out to do the automatic drop-off. Without being present, the following day was impossible to check the conditions of the returned car together with the company. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by THAMMARONG - 25 April 2025

" Terrible Experience. The fee is too much for that scratch. I can pay reasonable fee. Please help me whether i refuse to pay. "

" Terrible experience. First, i booked Toyota BZ4 but Herzt gave me Kia EV6. No charging wire. I have to find instanted wire charging station. When i return, I got CHF1200 fee for little scratch. It's too much. This case Auto Europe should help me. I send email to Swiss Herzt so many times but no reply. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GENEVA, CH - Reviewed by JEAN-PIERRE - 26 March 2025

" Excellent "

" Smooth and fast handling of vehicule. Friendly staff. Car came equiped with quality winter tyres. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by THOMAS - 14 March 2025

" ok "

" ok "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by NIGEL - 15 February 2025

" Easy and straightforward pick up and drop off. Very polite helpful staff. "

" One of the easiest and best car rental experiences I've had. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ADIL - 10 February 2025

" The car and service was wonderful. "

" The car and service was wonderful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by TALGAT - 06 February 2025

" Very good service! "

" Excellent service! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ANASTASIOS - 30 January 2025

" very good "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by KURT - 15 December 2024

" team hertz geneva is great "

" we had a terrible experience with hertz in melbourne. i then said, never hertz again. but this experience was far better and i can only commend the team in geneva airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MUHAMMAD - 19 November 2024

" Excellent experience with Hertz. Highly recommend service provider for renting a car. "

" My experience with Hertz was amazing. Highly cooperative staff at Zurich airport counter. Hertz satff has provided very quick service and gave me a lovely same car which i booked. Another best thing for a peace of mind is that Hertz dont charge for any hidden amount. I would appreciate thier services and would like to recommend to everyone who wants to travel by rent a car with peace of mind. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by MIKHAIL - 03 October 2024

" Usually (but not always) cheap offers. "

" 5K km car, quick check in "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by JEAN-PIERRE - 26 September 2024

" Overall, my first experience was good. I appreaciate transparency on service providers and compettive pricing of insurrances. "

" Very good experience with rental service and Hertz staff. Condition of car was good on all aspects. Brand and model of car are on the bottom side of their segment. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by GEORGI - 09 May 2024

" Slow recovery of credit card blocked amount. "

" Helpful counter staff with good attitude to the customer. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BASEL, CH - Reviewed by TIJS - 18 September 2023

" Overall very pleasant. The car was a plug-in hybrid but I don't think anybody ever actually plugged it in. Charging the battery with petrol is not the point of this kind of car. "

" Friendly and efficient, no insistance on extras "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by RASON - 03 January 2023

" User friendly website and responsive customer service on email enquiries. Will definitely use Auto Europe again! "

" Easy pick-up and drop-off from Zurich airport. Fuss-free experience. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by LI SIEW - 08 November 2022

" My initial booking was cancelled wothout any reason though have received the voucher but was found out invalid after few days. The cs asked me to confirm another booking number which later on found out was not put the all remark requested and cause me to pay extra cost "

" Not a brand new car and the car also not really in good cod ition. Was upgraded the car without given option amd was charged for upgrading the car "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

ZURICH, CH - Reviewed by JOSEPH - 30 September 2022

" All great thanks "

" A good car rental experience from Zurich airport. Just be careful to get the exact car location to return your vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by STANLEY - 30 June 2022

" This was the most bald faced, in your face scam we've ever encountered in renting cars on 5 continents over 15 years. The Zurich rental agent resorted to several different strategies to bilk our insurance company of their money. There isn't enough space to describe all of them in this little box but in discussions with the Aviva insurance agent we described them all and she agreed with us that she sees these same scams all the time. First he tried to bilk us of a significant amount of money for the damage deposit by claiming my pin didn't go through 3 times and told us that he couldn't give us a paper copy of the visa pin refusal "because everything is digital now". He then told us it was OK because he has a way around getting the pin number. It turned out the next day we found 3 identical charges, which Visa reversed at our rewquest. When we returned the car he came out of his office with his little tablet and zeroed straight in to a very small patch with a few scratches on it that he had to rub with his fingers to make them visible. How did he know this was the only place on the car he needed to look. In the aftermath we were sent a statement by Hertz saying we would be billed for 550 CHF but when the visa charge came in it was for 583.30CHF. ???? We will be talking to Visa about the "I don't need the pin number I have a way around that" business. "

" This was the most bald faced, in your face scam we've ever encountered in renting cars on 5 continents over 15 years. The Zurich rental agent resorted to several different strategies to bilk our insurance company of their money. There isn't enough space to describe all of them in this little box but in discussions with the Aviva insurance agent we described them all and she agreed with us that she sees these same scams all the time. First he tried to bilk us of a significant amount of money for the damage deposit by claiming my pin didn't go through 3 times and told us that he couldn't give us a paper copy of the visa pin refusal "because everything is digital now". He then told us it was OK because he has a way around getting the pin number. It turned out the next day we found 3 identical charges, which Visa reversed at our rewquest. When we returned the car he came out of his office with his little tablet and zeroed straight in to a very small patch with a few scratches on it that he had to rub with his fingers to make them visible. How did he know this was the only place on the car he needed to look. In the aftermath we were sent a statement by Hertz saying we would be billed for 550 CHF but when the visa charge came in it was for 583.30CHF. ???? We will be talking to Visa about the "I don't need the pin number I have a way around that" business. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LAUSANNE, CH - Reviewed by CHRISTOS - 21 March 2022

" NO PROBLEMS NOCOMMENTS. "

" NO PROBLEMS NO COMMENTS "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by RICHARD - 05 March 2022

" thank you all went well "

" thank you all went well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by SHAMSA - 14 August 2021

" No comments "

" They gave me not same Car what chosen, I thought it would be easier and they gave me the car comfortable for us, but I face too much troubles with charging the car and stop me many places and the battery gone fastely "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

GENEVA, CH - Reviewed by DIANA - 07 July 2020

" It was a great service, until the drop off of the car "

" The drop off the vehicle was a nightmare. The people from the local next to the Hertz were parked in the drop off zone and they were very aggressive when we try to drop off the vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by NICULAE - 26 February 2020

" Very pleased to receive an upgrade. Very nice car. Excelent experience! "

" I didn't understand why the gas was so expensive 107 CHF for half tank. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by JULIE - 26 January 2020

" Autoeurope experience was fine. I hope Autoeurope will help me get a reimbursement from Hertz for the rental. "

" Car was plagued with battery problems from the 2nd day of hire. Hertz sent a repair-man who could not fix the problem. We were left stranded with a car which would only start with jumper leads. I could not risk using the car on location. On the last day of rental, when we had to drive back to Geneva to catch our outbound plane, the car would not start. Staff at drop-off was unhelpful in lodging a complaint. Disaster. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GENEVA, CH - Reviewed by ANISIO - 03 October 2019

" Would be better to AutoEurope to be more specific about the insurance or any other excess covers offered to customers. All my 3 reservations in my trip to Europe had no insurance coverages only a promise for refundables excess probably for deductibles and/or co-pays in case of damages etc. As a customer going to the counter and there be notified that insurances were not included, was a surprise for using AutoEurope for the first time. Overall all other aspects of renting a car went smoothly. Would like to have a follow up answer regarding my comments about the "Refundable Excess with Super Cover" Thanks, Anisio "

" Hertz did what I expect from a company providing service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by IMAD - 01 June 2019

" Excellent service. "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by NOEL - 24 May 2019

" Was very easy and simple. I had previously rented through National in Germany a couple of years ago and had many many problems. On this trip had lots of anxiety leading up to renting the car that we would have similar issues, but it was super easy and the agent was helpful. Would definitely use Auto Europe again and Hertz. Great experience! "

" Simple and easy. Agent was friendly and helpful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by NIELS - 10 May 2019

" Terrible "

" I have until today not received my refund on a car I never received. I also suggest you train your staff to understand the difference between a credit card and a debit card. I presented a Scotia bank Debit Credit card which is linked with all guarantees to my bank. My card was rejected and was stranded late at night and had to rent a car from your competitior. I even have the security code at the back of my card, I have all purchases, pre paid or authorisations for all my hotel bookings through my card, on line purchases etc. Yiur agent was stubborn and would not even listen. I was told that I wouls have to pay a fine of 140 CH as penalty which I do not agree, further more until today I have not even received a refund. What a pity. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MARK - 03 May 2019

" All went very smoothly 5 star "

" Great service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by RAGUNATHAN - 02 May 2019

" Thank you for the free upgrade of car. The upgraded car was very suitable for our family use. "

" The Hertz was very friendly and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by GEORGES JAN - 27 April 2019

" .. "

" Our car vibrated a lot, and the passengers were carsick. We reduced our car trips due to this. When we called Hertz, they did not care, only told us that if the car broke down, we would need to get it serviced. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ZURICH, CH - Reviewed by JEDAREE - 22 April 2019

" sent email asking about pick-up time. staff phone called to help. impressived "

" quite new car, had blue parking disc as requested "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ZURICH, CH - Reviewed by JAMISON - 12 April 2019

" I was a little nervous about the initial pick up of the vehicle because I saw a large charge to my credit card but I later learned it was a a security deposit that would be refunded. "

" The first vehicle they offered was a little smaller than expected and they allowed me to change that for a larger vehicle in the same class. The larger vehicle was a great fit for us and I really enjoyed using it on our vacation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by THEODOROS - 11 April 2019

" ! "

" ! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LUCERNE, CH - Reviewed by VAIBHAV SINGH - 31 March 2019

" Refund not received. "

" I didn't got refund of Euro 214 which was deducted from my account. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by KHALIL - 13 March 2019

" I like that I can return the car not in the same place, best feature ever "

" no issue at all, it's all frictionless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by KIAN CHEONG - 14 December 2018

" More competitive offers are appreciated. "

" The car was good. It was an upgrade. However, this was usual for any car rental company. We won't get the model that we want , due to reason. Exterior was wet, obviously just finish clearing from previous renting; interior was heavily spray with car fragrant or cleaning agent. Smell was unpleasant for some distance. Exterior scratches not properly checked. Been asked to check ourselves before driven off. Hope can improve on getting the model we booked, and not to apply strong smell agent or fragent in car. Overall, it was a good experience. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

ZURICH, CH - Reviewed by IULIAN - 13 December 2018

" Good experience overall very good car "

" As a Gold Hertz member I did provide my membership No on the preregistration with Hertz but my No was not on my file! Anyhow I was upgraded. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by JOHANNA - 05 December 2018

" Our AutoEurope voucher stated that the car was to be picked up near the tram station in Basel. However, there are several train stations, and it did not indicate that the Hertz location was not near the main train station. When we arrived at the Hertz near the main train station we were informed that our car was at a different location. We lost about an hour and spent money on public transportation to get to the other location. Hertz was not willing to drive the car to the main train station location. "

" The rental return in Basel did not have space for the car after-hours, so we were forced to park on the sidewalk in a busy city. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 8

GENEVA, CH - Reviewed by ALFRED - 05 December 2018

" see above comment. Booking through the web was problem free and the rate very competitive. On top, i was upgraded! "

" The rental experience was first-class from the beginning to the end. Very convenient location at Geneva Rail Road station Cornavin, friendly and competent staff and a car drop off with the key into the box - all perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ELISABETH - 21 November 2018

" yes. "

" Please tell Herz to check their cars if they have a GPS. I was told that this was not in the car. But there was. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ALFRED STEVENSON - 20 November 2018

" Other than the encounter at the Hertz counter, we were very pleased. Thank you for asking! "

" When we arrived at the Hertz counter, I was told by the agent that they had no record of our paid rental car. I showed them the confirmation document from Auto Europe, and I was told that the confirmation # did not exist. Another agent looked over the computer and told us that there was nothing they could do and that we had to get in touch with the company. Luckily, the agent who then attended to us persisted on getting in touch with Auto Europe and he got it resolved. Thank goodness! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JEYBARISHNAN - 01 November 2018

" I have two charges on my credit card why is it please someone contact me. Vaa771@yahoo.com "

" Autoeurope charged my credit card. And Hertz charged my credit card too. Two charges. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ZURICH, CH - Reviewed by PHUMIPAT - 22 October 2018

" Na "

" Na "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERN, CH - Reviewed by BENOIT - 17 October 2018

" / "

" Got upgraded to a brand new huge luxury SUV I did not want. No choice. Then, Hertz charged me CHF 1500 for a ridiculous scratch of 3 cm x 0.2 cm on the bumper... "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BASEL, CH - Reviewed by RANDALL - 27 September 2018

" Yes "

" Language barrier was only problem with vehicle pick up. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DOUGLASS - 19 September 2018

" no issues, solid rental. "

" Great rental experience, no issues and quick turnaround at both ends. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by IVAN - 06 September 2018

" No further comment "

" No further comment "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JUERG - 11 August 2018

" I rent a car every year for about 5 weeks in July / August since 6 years. The price increased in the meantime by 25+% and it would be appreciated if you could provide a repeater discount as I offer for our charter yachts in my business in Phuket. Repeater discount for 2nd booking is 5%. Kind regards, Jurg Hofer "

" Please see under 5. - thanks "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by LIRON - 14 July 2018

" Easy to order. Clear offers with no hidden fees. "

" Efficient, very good value. The car was clean and new. Drop off was very fast and easy. Ty "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by CARLO - 14 May 2018

" Easy and fast to use. Good prices for such a short notice booking. "

" I had booked for a Ford Mondeo SW and I received an Opel Mokka. I was travelling for leisure with my family and I clearly needed a SW since I have two small children plus the luggage including mine and my wife's. So the car was really not up to the standard I was expecting from Hertz. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ZURICH, CH - Reviewed by SHAHID AYAZ - 11 July 2017

" Good it was nice Made our trip very pleasant "

ZURICH, CH - Reviewed by JAYESH - 01 July 2017

GENEVA, CH - Reviewed by KONSTANTINOS - 28 June 2017

" We had a little scratch in the car about a 1.5 cm which wasn t even visible and they charged us 100 euros .i felt i was robbed. "

ZURICH, CH - Reviewed by MICHAEL - 26 June 2017

" seems functioning "

" well, I don't like when scratches in the car are not indicated. What if I would not check it.......The service people seemed a bit confused, irritated and stressed. "

ZURICH, CH - Reviewed by NAFTALI - 08 June 2017

" very professional. No problems "

ZURICH, CH - Reviewed by JOSEF - 07 June 2017

ZURICH, CH - Reviewed by JOHN - 29 May 2017

ZURICH, CH - Reviewed by PANAGIOTIS - 26 May 2017

ZURICH, CH - Reviewed by JOE - 07 May 2017

LUGANO, CH - Reviewed by CLAUDIO - 24 April 2017

" Had requested and confirmed a large Ford Focus with a good luggage space, but was given an "upgrade" to a BME 325 which larger by engine but much smaller in space so did not have enough space for luggage and had to ask for another friend to help with his car!! "

ZURICH, CH - Reviewed by ALEXANDROS - 16 March 2017

GENEVA, CH - Reviewed by CHRISTOS - 06 March 2017

GENEVA, CH - Reviewed by NATALIIA - 10 January 2017

" When I have booked the car I have chosen the car with permanent data (4 doors and 5 pieces of baggage). I have print screen with confirmation of this. Wneh I came to take the car the representative of HERTZ said that the car is to small - for only 2 pieces of bagagge and I need to pay 320 euro more and take another car. I use the car only to get France and then to get Airport. Other 6 days the car is in parking and I do not use it. And it costs 1000 euro (with fuel)!!!!!! The taxi costs 500 euro!!!!! If I new that HERTZ would do this I would never use their car! "

GENEVA, CH - Reviewed by BRUCE - 08 January 2017

" Booking and car pick-up was straight forward. "

" We were cared 250 Swiss Franks the day after we have checked out while there was no issue with the car. We received no explanation or description for the charge. Very disappointed! Tried to get in touch with them today, turned out nobody works today who could deal with issue. "

ZURICH, CH - Reviewed by RENE - 26 November 2016

" Everything was easy and ok. "

" Very nice car , friendly people ! "

ZURICH, CH - Reviewed by RENATA - 05 November 2016

ZURICH, CH - Reviewed by ERIK - 31 October 2016

" Car was not available. Received a voucher fro a coffee. When I received a car it was an Opel Mokka, and would aspect a Jeep Renegate. absolutely a diffirent quality/drive experience/class. I hate Opel's. That why I choose Herz, as they offered the Jeep. The Opel was also not 4WD. It had a German license plate, as this was "forced" by law as I asked also to be allowed to go into Germany.... I did not like the trip at all this time. "

ZURICH, CH - Reviewed by JOSE MARIA JUSTA - 26 October 2016

" Needs better parking for after hours drop off "

ZURICH, CH - Reviewed by JOHN - 12 September 2016

GENEVA, CH - Reviewed by LORNA - 10 September 2016

" Very straight forward to hire and good competitive prices. "

" Very nice customer service. Quick and straightforward pick up and drop off "

ZURICH, CH - Reviewed by ACHILLEAS - 06 September 2016

" After using Auto Europe and stating I would be driving to Germany I was shocked to be told at the Zurich airport hertz desk that I would not be allowed to drive to Germany as the laws had changed and Europeans are not allowed to take swiss registered cars into europe...hertz had no german registered cars. this caused a few issues obviously but i made a choice and drove into germany with no issues but obviously i was nervous that the german police/customs may have stopped me. i am not sure of the size of your company but you obviously have not been reading up on legal requirements... "

" please see previous comment. hertz stated that they were called the morning i picked up my car to be told no europeans are allowed to drive swiss registered cars or they will be charged 20% VAT! something somewhere has gone wrong... "

ZURICH, CH - Reviewed by HASAN - 23 August 2016

ZURICH, CH - Reviewed by PIERRE - 03 August 2016

ZURICH, CH - Reviewed by CHUTIDEJ - 28 July 2016

GENEVA, CH - Reviewed by BJORGVIN - 08 July 2016

GENEVA, CH - Reviewed by VIOREL - 22 June 2016

" I don't know why Hertz charged me with 35 CHF after rental. They said is some extra insurance but I didn't receive any invoice and at the time of rental they said îs not need for an extra insurance. Mayer you can find more info on my behalf and will let me know. thank you Viorel "

ZURICH, CH - Reviewed by JOHN - 10 June 2016

" I was given a smaller van than the one I hired, with smaller luggage capacity. "

" Hertz did their best to resolve the problem "

INTERLAKEN, CH - Reviewed by ALAN - 27 May 2016

BASEL, CH - Reviewed by PANAYIOTIS - 23 May 2016

" Great experience in all steps! Communication very detailed, with proper reminders, excellent customer care and unbeatable price. Thank you! "

" Very professional, provided everything agreed. Car selection was so good, fantastic condition! Recommended! "

ZURICH, CH - Reviewed by ASHISH - 17 May 2016

" customer friendly staff at zurich and vienna "

GENEVA, CH - Reviewed by ROSILA - 17 May 2016

ZURICH, CH - Reviewed by JEFFREY JAMES - 17 May 2016

" The rental car we got had air leaking out of the tires. I had to stop at a petrol station and fill with air every 1.5-2hrs just to keep going. "

ZURICH, CH - Reviewed by PATANIN - 06 May 2016

" I have rent a full size van with 7 Seat car but I got mini van 7 seat. Hertz said it's a same category but the car are not fit for 2 Suitcase and 3 Small suitcase. Hertz said our bag is over size but actually we travel with rimowa suitcase 32Inch standard size. "

GENEVA, CH - Reviewed by SERGIY - 04 May 2016

BASEL, CH - Reviewed by BEOMJOON - 02 May 2016

LUGANO, CH - Reviewed by HANS CHRISTIAN - 01 May 2016

" As a long time customer of Auto Europe I received the same helpful and prompt service I have become accustomed to over the years. When the website support proved inadequate to offer alternatives to my rental needs, telephone help was friendly and immediately helpful. We obtained guaranteed rentals within minutes of our conversations. Once the difficulties with Hertz started to unravel our travel arrangements it was again Auto Europe who resolved the immediate difficulty the Hertz desk clerk was unwilling to even consider. The only area in which I could see room for improvement is in the complaint website. There are no spaces for extraordinary cases and the complaint cannot be submitted if the mandatory fields are not filled. "

" When we arrived at the airport desk at the appointed hour there was no Hertz representative present. No cars either. Someone told us that the telephone on the desk might connect us to Hertz. We spoke to the city desk and were told that they just could not get out to the airport but that it would be at least forty minutes for them to get the cars to us. We told them that we would pick up the cars in the city. When we arrived only the smaller car was available. Reason: Don't make reservations through a broker. They tried to charge for a 5seater the same amount as for 7seatvan. AU intervened after I called; then they tried to charge me the airport pick-up fee when we dropped off the cars. This took 2hr+. AU has records of this. Also a letter. "

ZURICH, CH - Reviewed by GATIS - 25 April 2016

BERN, CH - Reviewed by THANAWAT - 23 March 2016

ZURICH, CH - Reviewed by ULDIS - 22 March 2016

" It worked well. "

" Receptionist was friendly and helpful, it took less than 20 minutes to get the keys. However, the car was all in scratches and bumps, so it took some time to register all of them with the garage man. It also had more than 50k kms. Expected Hertz to do better than this. "

GENEVA, CH - Reviewed by RAJIV - 18 March 2016

" Have used Autoeurope for over twenty years for bookings all over the world. Obviously I am a satisfied customer! "

" Hertz staff were Extremely helpful and nice at the downtown and bahnhof offices. Went out of their way for us! "

ZURICH, CH - Reviewed by PERIKLIS - 13 March 2016

ZURICH, CH - Reviewed by SIMON - 11 March 2016

ZURICH, CH - Reviewed by IVAN - 14 February 2016

" We got a nice Mini Cooper in Zurich for a price of Fiat. Everything was awesome! "