" Fast pick up, fast drop off, no hidden charges. Faster pick up with self check in "
" Faster pick up with self check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Nothing to say about Autoeurope "
" Although we booked a manual transmission car they only delivered a automatic one; the car was not completelly clean and the tank wans't full (but they still demanded returnig the veicule with a full tank). "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" It was correct "
" Professional management of all processes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent, though car companies keep telling me that although I reserved and paid with waiver of excess I will need to buy their waiver which I never did "
" Getting the vehicle took ages, same as previous time, as there was a long queue despite the fact that I had "registered" to make the process go faster. Next time I'll probably choose another company "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope is great, but this Hertz location was not great. "
" nothing special "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Very nice experience, no stress "
" Gréât service in every way . Fast and kind . Hertz is always my first choice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" excellent in all aspects. I extended the rental for several more days and they did it with pleasure. The car was amazing "
" friendly staff "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" In addition, with regard Hertz experience - the car was returned without any damages. Having a proof - photos and check-out list. However, the Hertz unilaterlay without any explanations has charged 192€ from my bank account for the alleged damage. "
" Due to constructions in Midi Stasion (at the pick up point) it was very difficult to exit the pick up point and it was even more difficult to drop off. The staff was not helpful in this regards when seeked for help over the phone. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Not all costs are covered in the pre-paid invoice "
" Although I pre-paid the car at Auto Europe, I still needed to pay extra for crossing the boarder. This never happened before and was not mentioned before. Further no car of the same class available at the moment of arrival, needed to wait more than 30 min to have a car available. This car was a good car, with external damages from previous rents... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" many choices! "
" swift! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service, godd staff, good car "
" Good service, godd staff, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" AutoEurope should not partner with Hertz as it does affect ultimately their image if they deal with clients in this way. "
" I couldn't refill the gas tank fully, not sure why. I tried in 2 gas stations and the same happened. I tried to call Hertz at least 10 times to explain the situation, in both locations (pick up and return) and no one picked up the phone. Nobody called me back as well... Then I received a new bill with 45€ additional for some gas fees!!! Also, there were additional fees (theft and protection waiver fees, license plate...) and one way fees (the only additional fees that I expected based on your contract). To know how much they would charge my credit card, they took the amount I paid to AutoEurope minus the VAT. Then they added all the lines and then removed the amount I already paid to AutoEurope (minus VAT) and here was my new bill, on which they added some VAT. What about the VAT I already paid to AutoEurope?? So I paid 170€ to AutoEurope and then was debited without my authorization another 100€ from Hertz for 1 day rental.... This is totally abusive and unprofessional. I will report this company to the European Customer Protection center as I am shocked of how they treat their customers. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" All in order "
" Very good service... very kind and efficient staff .... very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All clear and in order "
" Very good service, very efficient staff, very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" My familly liked this ride a lot. "
" Good experience with new and safe car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always perfect. "
" I ordered automatic car, but was given manual. When asked to replace agent struggled, asked am I sure its manual. there was full of people so I offered to make a discount instead. they "provided" discount for child boosters. "provided" because they gave new payment confirmation with 50 EUR discount, but did not refund or give cash. still blocked amount on credit card is not returned. moreover, boosters provided for 4y and 5y olds described as 15+ kg, very clearly not in the category advertised and are suited for kids more like 25+ kg. Next, car was very stinky, it smelled from cigarettes being non-smokers car. not only it was unpleasant for us and kids, but also all clothes were stinky afterwards. And to finish this premium rent companies car - car was in very poor technical condition - steering wheel was shaking and car tended to go right-side on the road. I will never ever use hertz again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Yes "
" Veri goog service, very good cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service ! Acceptable prices! "
" There was a slight misunderstanding on the issue of full coating, but this issue was resolved quickly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" nothing to add about auto-europe. I have made use of your services in the past and will continue to do so in the future "
" When I arrived at the airport for car pick up, I went to the Hertz counter. There was nobody present but there was a notice to go directly to the pick up area. No issue, I had to collect the car from that area anyway. As soon as I arrived, the employee told me that I should have waited at the counter instead of going to the pick up area. I explained that I was simply following instructions. He appeared annoyed and said something in his own language to his colleagues, which I do not understand. He still carried out the paperwork, but there was no friendly smiles. I find this is not the way to treat customers. When booking the car, through auto-europe , the fuel policy was clearly stated as "pickup full and return full". I complied with this requirement and returned the car with a full fuel tank. I fully refuelled the car just 20 minutes away from the airport but was then charged €79.32 for fuel and service. It was not possible to have used that amount of fuel in such a short time. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
" Very good experience! "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good service, but now very expensive "
" Very good service, very good staff , very good car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will use this opportunity again... "
" I liked. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I'm over 4 years costomer of Auto Europe and as previously also now everything went well. "
" All went well and easy! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" All good! "
" Very good service from counter staff and drop-off staff (available again on Sundays!) ... Very good car, very clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Dear Auto Europe, you working with all of international rent-a-car companies. Maybe is better to cooperate with local companies in different countries. Because the price of international companies are very high and the price are similar in the all websites for rent-a-car. "
" Herz, one of the oldest rent-a-car company in the world. I received new car, clean car and done my job. Maybe is necessary to improve Herz website to be user friendly and working with current information about location in EU. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all good. please just explanation for: 1. can you clear me why I did pay a difference for the car...there were 2 prices 266 eur and 300 eur. I took 300 eur for the same class car. What is the advantage of the higher price?? "
" Comments... Lady on Hertz desk at Charleroi airport was very professional and kind. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All in order "
" Very good service in Hertz "Bruxelles-Midi", The staff is very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Easy pick-up, new car, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ok in the end. "
" The car was not clean on the inside, we found crumbs of food, so no disinfection at all for coronavirus. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" All in order "
" Very good service, staff very kind and efficient, very good vehicle. I hope they will open again on Sunday, including the the drop-off service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" All was right "
" Very good service, very good car. But they are still working within a limited time schedule. Closed all Sunday. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" All fine "
" Staff very kind and efficient counter staff. Just bad they don't open on Sundays. Limited drop-off service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Not initially mentioned the additional cost for cross-border fee. "
" . "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Thank you! "
" The guy at hertz was really really nice and helped us a lot! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Confused about the value of the voucher - we paid 280 euros but only got credit for 240 euros; don't know why and the Hertz staff member wouldn't explain. "
" Confused about the value of the voucher - we paid 280 euros but only got credit for 240 euros; don't know why and the Hertz staff member wouldn't explain. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was OK. "
" The car was not very clean. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" ... "
" Is the second time from Belgium everything was perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" have booked next car (in ponta delgado) already later this month "
" very good personal , quick abd efficient service of all hertz employees car was upgraded without surcharge hybride toyota car required less fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Price that I paid was twice relatez to the Price on the platform. "
" Unlike "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was the first time for me. I was satisfied. I will do it again next summer. "
" It was the first time for me. I was satisfied. I will do it again next summer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I had a very bad experience with auto Europe. First the agency cancel my booking and auto europe didn't refund my money. They are thieves "
" I had a very bad experience with auto Europe. First the agency cancel my booking and auto europe didn't refund my money. They are thieves "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good, as usual. Thank you. "
" Flawless experience, thank you Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" smooth experience from the start and right up to the end. "
" a very positive experience as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I had very bad experience last time when i had rented a car from hertz using autoeurope. I was denied with a car for my booking and there was no refund too. I had to lose lot of money and had to cancel my entire trip. Their customer service never bothered to answer my mail. I must say this experience has made me think twice before booking with autoeurope. I had been a customer from 5 yrs now but they never treated with respect for my queries. "
" They denied me to rent a car claiming that I am in a no rent list. I had no clue what that meant and neither did the agency know why i was on that list. The person at the desk had zero knowledge about it. It was very disappointing as I had to cancel my entire trip and lose a lot of money. I find it fishy because autoeurope also refused me to refund for no fault of mine. I think there is a scam and nexus between hertz and autoeurope to just take away money from customers. I will neverever rent a car from hertz and will also make sure that none of my friends rent it from them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" As always, a reliable site Keep up the good workin' "
" Very Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always find the best price here! "
" Everything was perfect, like always, thank you! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" EASY TO FIND THE BEST CHOICE. "
" CARS ARE ALWAYS IN GOOD CONDITION. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" booking is easy and insurance rate is competitive. "
" very nice , professional staff. next time in zaventem will go for hertz again. had booked an opel, mokka (somewhat higher seat) but got a (brand new) volvo instead. great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Superb! "
" I got a brand new car (passed 2,400 km) very quickly taking a car and also leaving. Very pleased with Hertz! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good combination of program and price. "
" My completion of requested data prior to visit the counter led to a quicker procedure. The car was almost brand new and richly equipped. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good car, very good serivce, but the car was not really clean "
" Very good car, very good serivce, but the car was not really clean "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" no issues, was really good "
" The car was very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth and fast. "
" Good as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very straight forward. I had to wait for the confirmation of my booking around 30 mins though, which is longer than my previous expreiences. "
" Although I booked an Opel Corsa 2d, I got and automatic Volvo V40 The car was equippied with winter tyres "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The experience was satisfactory, as usual. "
" The lady at the counter was very efficient and helpful. The car was new and in good condition. The only issue worth mentioning is lack of space when returning the car in the garage. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" All went very smoothly as always, when I rent a car with Hertz. "
" Very nice staff and all runs smoothly as always at Hertz stationed in Gare du Midi. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I've used Auto Europe for a while and have always had a positive experience "
" Kind employee at counter and at drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The lady in Hertz's office was very kind and efficient, and also the staff on drop-off "
" The lady in Hertz's office was very kind and efficient, and also the staff on drop-off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Everything ok. "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" when selecting the car, customer should be able to see and select the type of carburant he/she wants. "
" the employee at the counter was very unprofessional and impolite. Moreover I was charged one additional day for returning the vehicle one hour late without possibility to keep the car during this additional day. I also had to make an upgrade to be able to get a diesel vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" In AutoEurope's web site, there is no specific information about the car to be rented, for example, if it has or not cruise control and other equipment "
" Good service! And the car was fine, but I did't have cruise control (as other similar cars I've rented with Hertz) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Nice "
" Top "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Yes, I would recommend to a friend "
" Everything went very fast and smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Na "
" Na "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" ok "
" non molto contento. upgrade con una auto enorme, inutile e difficile da parcheggiare in una città e con consumi altissimi, era benzina. inoltre il serbatoio non era sicuramente pieno, anche se indicava esserlo. per 160 km percorsi, 120 dei quali in autostrada, consumo totale di 21 litri di benzina.... impossibile. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" Very positive "
" Very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went fine. "
" Everything went fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Car return acces at Charleroi Airport is signalised very badly. I had to go in and out of the parking 3 times until i found the right entrance. Car not 100% clean at pickup. "
" The total renting time (from the time that I queued until the time I got the car) was a bit high because of the fact that were 3 people in front of me and only one employee. I was not satisfied by the provided car; the engine was weak and was using a lot of gasoline; I don't think that I will use the same car again. "
" Smooth and easy operation. "
" The reserved 4WD is not available in the pickup station. The staff is so helpful that he offer to change a car in Brussels. "
" Easy to book and very good price. "
" Very good car quality, too fast procedure. "
" Bien "
" Bien "
" Very competitive prices (compared to what we could find online) and offered servives that were not even available on the company's website (ex. Unlimited mileage) "
" Fast service, friendly staff "
" Quick and trusted organisation to book yr car....and plan yr holidays or bussiness.... "
" Tip top car condition...quick service trouble free RENTAL... "
" Good price for the car and effective communicate ! "
" I had booked a mini category car (smart etc. like appears in their site) but they gave me without asking or informing me an opel corsa 1400 cc. When i spoke with the colleague of hertz he told me that i had to wait several hours to get a mini car. It was impossible because i had a business appointment. Also from Saturday (10 December) morning until Monday noon the car was in service for flat tire. As you can see in the report of mechanic this wasn' t my responsibility. So i want to refund my money for two and a half days, because i did' t use the car. The result was to paid for taxi and buses for my transportation. "
" I used HERTZ services several times and I am very satisfied form them. "
" I paid to you child seat and the cost gone from 110 to 150 and Herzt didn't have payment from you for that it is the fourth and the last time I am booking a car with you "
" Hertz ok, website auto europe: KO. On the website was written 'no charge on the mastercard', as happened at the desk, there was a certain amount to be blocked on the card in case of theft, etc... before fixing this we lost 2 hours. "
" service ok, people friendly, car in good shape "
" Good quality price-servie "
" Very fast fulfulling contract even not being gold member "
" I am very happy with the service provided "
" Everything perfect as always :) "
" They assigned to us a car bigger and with GPS which with no cost. It was great! "
" The front window of the car was not clean + some errors with the wheel. "
" I went too Early, I could not get the car, tried saturday, could not, was closed on sunday, I try to have a refund, could not. Waste money "
" Went too Early, could not rent. Opening hours not good in week-end "
" Perfect communication, clear, rapid feedback "
" Quick, efficient, clean car, in good functioning order/ BUT I had especially asked for a car with a big boot, and the one I got (Opel Mokka) had a small boot. In addition, the car wasn't powerful enough, losing speed on motorway when going up on long and steep stretches. "
" Very smooth booking process. "
" Car category was not the one expected (Opel Mokka instead of Opel Insignia). "
" I rented a car with Auto Europe few times and I must say that I am very satisfied with the service. The prices are usually very exceptable and the service from their team, if there are problems, is very good. I would recomend Auto Europe to anyone who wants to rent a car quickly and without problems. I will happily continue to use their services in the future. "
" staff is very friendly and helpful everything was ok "
" Always easy to book and the best place to find great deals. "
" The team at Hertz in Brussels is always very helful and professional "
" It was easy and smooth to rent through Auto Europe. "
" Hertz has used the opportunity to charge additional costs after retuning the car for some damage that the car already had. I do not recommend renting with Hertz. I used to be a client, but their practices are fishy and unreliable. I'm very dissatisfied with their customer service too. Never again! "
" very helpful and easy to use "
" very good service! All people there are quite nice and the car is very very good! It's not big (good for parking) and easy to control, clean and tidy. I enjoy the driving a lot! It's my first time rent a car, now i still miss that car! "
" Price discounted from Hertz invoice was 73 even through I paid to AutoEurope 111. Hertz invoice me extra insurance and as I was renting a cár for the first time through you, I awaited smooth rental. I paid extra money because the officer at Hertz did not inform me, plus vouchery amount of money on invoice was different then on the voucher. They said it is mandatory, I was in a time hurry so I did not have time to chcem it and spend time with that, I just was convinced all I was suppose to pay for safe trip and rental was paid. When the invoice came I was dissapointed. It wouod be wise to inform people that voucher price they pay to you, will not gebthe price shown on agreement with company, plus inform Hertz. "
" Misleading information about insurance, this paid twice. After having to change cár because of some technical problém they did not change the time of rental even through we spent almist 3 hours with retutning the broken cár. At the end they invoiced us extra day for retutning the cár one your later... I think it should not have been charged, it wouod be nice to get a discounted for the troubles we had with their cár, not to change more... "
" I did not get automatically the reservation confirmation, I had to log in and make it. "
" It was OK, however I got a French plate car, still I had to pay for a return to Belgium. It would have been nicer if they would offer a small recuperation that I am bringing the Hertz FR car back to France and still paying for a "return" to Belgium... "
" Very professional, all worked perfectly. "
" Friendly and efficient staff in the office. Although the car was great to drive, the SatNav I paid extra to have could not be adjusted to my mother tongue and I didn't understand it. It also did not work properly so it was completely redundant and a waste of the extra money. "
" On 3rd of May, I got a notice that the pickup center is closed on 5th. So, I chose to pick the car earlier, on May 4th night. But, But... when I went to pick the car, the person at counter told me its open even on 5th May. Don't exactly know why I was informed that its closed on 5th May. "
" I feel the daily super cover is Uber expensive. Otherwise, the car was good, and the service was also good. "
" almost perfect. Hidden from the site 12euro fee + 20euro drop off fee. See you soon! "
" almost perfect. Hidden from the site 12euro fee + 20euro drop off fee. See you soon! "
" I am extremely dissatisfied with the service provided. I had booked Mercedes Benz C200 Automatic and according to the voucher I was provided with, the primary driver needs to present one credit card in their name at the car pick up. Only when I arrived at the pick up, I was told I will need to have 2 credit cards in my name - which was not mentioned anywhere when I made the booking. Further to that, my MasterCard Gold was accepted, but Hertz refused to accept my VISA Business as the second card, nor did they accept my wife's American Express Gold. If we were informed that 2 credit cards will be required, this problem would not have occurred at all. AutoEurope customer service line was not reachable at 11pm at night. "
" Further to lack of information from Autoeurope, I experienced terrible customer service from Hertz. They refused to help in solving the situation stating that this is not their problem. Our only solution was to take out a separate contract for a lower class car which not only incurred extra costs but also health issues to our passengers as the car did not have climate control. We haven't even received a refund of the losses this situation caused. "
" everything OK, as usual! "
" Easy booking, affordable prices and no hidden fees. Recommended. "
" The Fuel Purchase Option hasn't been explained in advance and I was obliged to pay 54 euros for not having filled the tank although the difference was only 7 liters. The fact that on the way from Brussels to Charleroi the only oil station was approximately 40kms from the drop off point has been completely ignored by Hertz. Even if I could fill the tank in this station the tank wouldn't be full and I would also be charged the same amount as indicated above. That means that I didn't have any choice to return the tank full. It is a clear theft. "
" quickly "
" Good!!! "
" Hertz was very ok. I reccomend. "
" I had a pleasant surprise to get a last generation car, full equipped. For sure, I will be back to you. "
" Top level services "