HERTZ BELGIUM Car Rental Reviews

BRUSSELS, BE - Reviewed by MIRCEA - 22 May 2025

" Fast pick up, fast drop off, no hidden charges. Faster pick up with self check in "

" Faster pick up with self check in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by NUNO - 09 January 2025

" Nothing to say about Autoeurope "

" Although we booked a manual transmission car they only delivered a automatic one; the car was not completelly clean and the tank wans't full (but they still demanded returnig the veicule with a full tank). "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BRUSSELS, BE - Reviewed by ZOLTAN - 31 July 2024

" It was correct "

" Professional management of all processes "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by SAMI - 14 May 2024

" Excellent, though car companies keep telling me that although I reserved and paid with waiver of excess I will need to buy their waiver which I never did "

" Getting the vehicle took ages, same as previous time, as there was a long queue despite the fact that I had "registered" to make the process go faster. Next time I'll probably choose another company "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by LASZLO - 14 May 2024

" Autoeurope is great, but this Hertz location was not great. "

" nothing special "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BRUSSELS, BE - Reviewed by FRANCOISE - 04 May 2024

" Very nice experience, no stress "

" Gréât service in every way . Fast and kind . Hertz is always my first choice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by SAMI - 10 October 2023

" excellent in all aspects. I extended the rental for several more days and they did it with pleasure. The car was amazing "

" friendly staff "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by JUSTINA - 13 August 2023

" In addition, with regard Hertz experience - the car was returned without any damages. Having a proof - photos and check-out list. However, the Hertz unilaterlay without any explanations has charged 192€ from my bank account for the alleged damage. "

" Due to constructions in Midi Stasion (at the pick up point) it was very difficult to exit the pick up point and it was even more difficult to drop off. The staff was not helpful in this regards when seeked for help over the phone. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by CORNELIS - 28 April 2023

" Not all costs are covered in the pre-paid invoice "

" Although I pre-paid the car at Auto Europe, I still needed to pay extra for crossing the boarder. This never happened before and was not mentioned before. Further no car of the same class available at the moment of arrival, needed to wait more than 30 min to have a car available. This car was a good car, with external damages from previous rents... "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

CHARLEROI, BE - Reviewed by VASILEIOS - 03 April 2023

" many choices! "

" swift! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 23 March 2023

" Good service, godd staff, good car "

" Good service, godd staff, good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by FLORENT - 26 December 2022

" AutoEurope should not partner with Hertz as it does affect ultimately their image if they deal with clients in this way. "

" I couldn't refill the gas tank fully, not sure why. I tried in 2 gas stations and the same happened. I tried to call Hertz at least 10 times to explain the situation, in both locations (pick up and return) and no one picked up the phone. Nobody called me back as well... Then I received a new bill with 45€ additional for some gas fees!!! Also, there were additional fees (theft and protection waiver fees, license plate...) and one way fees (the only additional fees that I expected based on your contract). To know how much they would charge my credit card, they took the amount I paid to AutoEurope minus the VAT. Then they added all the lines and then removed the amount I already paid to AutoEurope (minus VAT) and here was my new bill, on which they added some VAT. What about the VAT I already paid to AutoEurope?? So I paid 170€ to AutoEurope and then was debited without my authorization another 100€ from Hertz for 1 day rental.... This is totally abusive and unprofessional. I will report this company to the European Customer Protection center as I am shocked of how they treat their customers. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BRUSSELS, BE - Reviewed by ROBERTO - 26 October 2022

" All in order "

" Very good service... very kind and efficient staff .... very good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 19 August 2022

" All clear and in order "

" Very good service, very efficient staff, very good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by VALENTIN LIVIU - 06 July 2022

" My familly liked this ride a lot. "

" Good experience with new and safe car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ALEKSANDRS - 30 June 2022

" As always perfect. "

" I ordered automatic car, but was given manual. When asked to replace agent struggled, asked am I sure its manual. there was full of people so I offered to make a discount instead. they "provided" discount for child boosters. "provided" because they gave new payment confirmation with 50 EUR discount, but did not refund or give cash. still blocked amount on credit card is not returned. moreover, boosters provided for 4y and 5y olds described as 15+ kg, very clearly not in the category advertised and are suited for kids more like 25+ kg. Next, car was very stinky, it smelled from cigarettes being non-smokers car. not only it was unpleasant for us and kids, but also all clothes were stinky afterwards. And to finish this premium rent companies car - car was in very poor technical condition - steering wheel was shaking and car tended to go right-side on the road. I will never ever use hertz again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by ROBERTO - 05 June 2022

" Yes "

" Veri goog service, very good cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by IGOR - 13 May 2022

" Great service ! Acceptable prices! "

" There was a slight misunderstanding on the issue of full coating, but this issue was resolved quickly. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by SIMON - 05 May 2022

" nothing to add about auto-europe. I have made use of your services in the past and will continue to do so in the future "

" When I arrived at the airport for car pick up, I went to the Hertz counter. There was nobody present but there was a notice to go directly to the pick up area. No issue, I had to collect the car from that area anyway. As soon as I arrived, the employee told me that I should have waited at the counter instead of going to the pick up area. I explained that I was simply following instructions. He appeared annoyed and said something in his own language to his colleagues, which I do not understand. He still carried out the paperwork, but there was no friendly smiles. I find this is not the way to treat customers. When booking the car, through auto-europe , the fuel policy was clearly stated as "pickup full and return full". I complied with this requirement and returned the car with a full fuel tank. I fully refuelled the car just 20 minutes away from the airport but was then charged €79.32 for fuel and service. It was not possible to have used that amount of fuel in such a short time. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 6

BRUSSELS, BE - Reviewed by ELEFTHERIOS - 30 April 2022

" Very good experience! "

" Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by ROBERTO - 22 April 2022

" Good service, but now very expensive "

" Very good service, very good staff , very good car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by KRISTIINA - 20 April 2022

" I will use this opportunity again... "

" I liked. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by LUC - 03 March 2022

" I'm over 4 years costomer of Auto Europe and as previously also now everything went well. "

" All went well and easy! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by ROBERTO - 10 February 2022

" All good! "

" Very good service from counter staff and drop-off staff (available again on Sundays!) ... Very good car, very clean "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by DIMITAR - 09 January 2022

" Dear Auto Europe, you working with all of international rent-a-car companies. Maybe is better to cooperate with local companies in different countries. Because the price of international companies are very high and the price are similar in the all websites for rent-a-car. "

" Herz, one of the oldest rent-a-car company in the world. I received new car, clean car and done my job. Maybe is necessary to improve Herz website to be user friendly and working with current information about location in EU. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by SASHA - 29 November 2021

" all good. please just explanation for: 1. can you clear me why I did pay a difference for the car...there were 2 prices 266 eur and 300 eur. I took 300 eur for the same class car. What is the advantage of the higher price?? "

" Comments... Lady on Hertz desk at Charleroi airport was very professional and kind. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 25 November 2021

" All in order "

" Very good service in Hertz "Bruxelles-Midi", The staff is very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RARES - 23 February 2021

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RARES - 30 November 2020

" Excellent "

" Easy pick-up, new car, friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RARES - 24 September 2020

" Ok in the end. "

" The car was not clean on the inside, we found crumbs of food, so no disinfection at all for coronavirus. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by ROBERTO - 10 September 2020

" All in order "

" Very good service, staff very kind and efficient, very good vehicle. I hope they will open again on Sunday, including the the drop-off service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 06 August 2020

" All was right "

" Very good service, very good car. But they are still working within a limited time schedule. Closed all Sunday. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 20 July 2020

" All fine "

" Staff very kind and efficient counter staff. Just bad they don't open on Sundays. Limited drop-off service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ARVYDAS - 01 March 2020

" good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by PANAGIOTIS - 18 December 2019

" . "

" . "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by GEORGIOS - 15 December 2019

" Not initially mentioned the additional cost for cross-border fee. "

" . "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by ELLI - 26 November 2019

" Thank you! "

" The guy at hertz was really really nice and helped us a lot! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RANDALL - 08 November 2019

" Confused about the value of the voucher - we paid 280 euros but only got credit for 240 euros; don't know why and the Hertz staff member wouldn't explain. "

" Confused about the value of the voucher - we paid 280 euros but only got credit for 240 euros; don't know why and the Hertz staff member wouldn't explain. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by CATALIN IONEL - 06 November 2019

" Everything was OK. "

" The car was not very clean. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by MARIA - 03 November 2019

" ... "

" Is the second time from Belgium everything was perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by WILLEM - 05 October 2019

" have booked next car (in ponta delgado) already later this month "

" very good personal , quick abd efficient service of all hertz employees car was upgraded without surcharge hybride toyota car required less fuel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by DAN - 29 September 2019

" Price that I paid was twice relatez to the Price on the platform. "

" Unlike "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by RARES - 25 September 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by MIHAELA - 28 August 2019

" It was the first time for me. I was satisfied. I will do it again next summer. "

" It was the first time for me. I was satisfied. I will do it again next summer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by USAMA - 24 August 2019

" I had a very bad experience with auto Europe. First the agency cancel my booking and auto europe didn't refund my money. They are thieves "

" I had a very bad experience with auto Europe. First the agency cancel my booking and auto europe didn't refund my money. They are thieves "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ALEXANDRU - 21 August 2019

" Very good, as usual. Thank you. "

" Flawless experience, thank you Hertz. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by TOMAZ - 01 August 2019

" smooth experience from the start and right up to the end. "

" a very positive experience as usual "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENT, BE - Reviewed by ABHISHEK - 01 August 2019

" I had very bad experience last time when i had rented a car from hertz using autoeurope. I was denied with a car for my booking and there was no refund too. I had to lose lot of money and had to cancel my entire trip. Their customer service never bothered to answer my mail. I must say this experience has made me think twice before booking with autoeurope. I had been a customer from 5 yrs now but they never treated with respect for my queries. "

" They denied me to rent a car claiming that I am in a no rent list. I had no clue what that meant and neither did the agency know why i was on that list. The person at the desk had zero knowledge about it. It was very disappointing as I had to cancel my entire trip and lose a lot of money. I find it fishy because autoeurope also refused me to refund for no fault of mine. I think there is a scam and nexus between hertz and autoeurope to just take away money from customers. I will neverever rent a car from hertz and will also make sure that none of my friends rent it from them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by DRAGOS - 04 July 2019

" As always, a reliable site Keep up the good workin' "

" Very Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by KRISZTINA - 01 July 2019

" I always find the best price here! "

" Everything was perfect, like always, thank you! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by TAKUMI - 26 June 2019

" EASY TO FIND THE BEST CHOICE. "

" CARS ARE ALWAYS IN GOOD CONDITION. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by WILLEM - 18 June 2019

" booking is easy and insurance rate is competitive. "

" very nice , professional staff. next time in zaventem will go for hertz again. had booked an opel, mokka (somewhat higher seat) but got a (brand new) volvo instead. great service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RARES - 06 June 2019

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ZORAN - 08 May 2019

" Superb! "

" I got a brand new car (passed 2,400 km) very quickly taking a car and also leaving. Very pleased with Hertz! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by GEORGIOS - 02 May 2019

" Good combination of program and price. "

" My completion of requested data prior to visit the counter led to a quicker procedure. The car was almost brand new and richly equipped. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 26 April 2019

" Very good car, very good serivce, but the car was not really clean "

" Very good car, very good serivce, but the car was not really clean "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ANTWERP, BE - Reviewed by FRAZER - 01 March 2019

" no issues, was really good "

" The car was very nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by TOMAZ - 05 February 2019

" Smooth and fast. "

" Good as usual. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by OMER - 12 December 2018

" Very straight forward. I had to wait for the confirmation of my booking around 30 mins though, which is longer than my previous expreiences. "

" Although I booked an Opel Corsa 2d, I got and automatic Volvo V40 The car was equippied with winter tyres "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by AUVINEN - 09 December 2018

" The experience was satisfactory, as usual. "

" The lady at the counter was very efficient and helpful. The car was new and in good condition. The only issue worth mentioning is lack of space when returning the car in the garage. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by TOMAZ - 07 November 2018

" All went very smoothly as always, when I rent a car with Hertz. "

" Very nice staff and all runs smoothly as always at Hertz stationed in Gare du Midi. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by ELIZABETH - 07 November 2018

" I've used Auto Europe for a while and have always had a positive experience "

" Kind employee at counter and at drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 29 October 2018

" The lady in Hertz's office was very kind and efficient, and also the staff on drop-off "

" The lady in Hertz's office was very kind and efficient, and also the staff on drop-off "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by DRAGOS - 13 September 2018

" Everything ok. "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by DIDIER - 11 September 2018

" when selecting the car, customer should be able to see and select the type of carburant he/she wants. "

" the employee at the counter was very unprofessional and impolite. Moreover I was charged one additional day for returning the vehicle one hour late without possibility to keep the car during this additional day. I also had to make an upgrade to be able to get a diesel vehicle. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 19 July 2018

" In AutoEurope's web site, there is no specific information about the car to be rented, for example, if it has or not cruise control and other equipment "

" Good service! And the car was fine, but I did't have cruise control (as other similar cars I've rented with Hertz) "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by PIERRE - 12 July 2018

" Nice "

" Top "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ARTURAS - 28 May 2018

" Yes, I would recommend to a friend "

" Everything went very fast and smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by NICOLAS - 08 May 2018

" Na "

" Na "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by DONATO - 19 April 2018

" ok "

" non molto contento. upgrade con una auto enorme, inutile e difficile da parcheggiare in una città e con consumi altissimi, era benzina. inoltre il serbatoio non era sicuramente pieno, anche se indicava esserlo. per 160 km percorsi, 120 dei quali in autostrada, consumo totale di 21 litri di benzina.... impossibile. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

ANTWERP, BE - Reviewed by GEORGE - 14 April 2018

" Very positive "

" Very positive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENT, BE - Reviewed by ARTUR - 12 April 2018

" Everything went fine. "

" Everything went fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHARLEROI, BE - Reviewed by BOGDAN - 28 July 2017

" Car return acces at Charleroi Airport is signalised very badly. I had to go in and out of the parking 3 times until i found the right entrance. Car not 100% clean at pickup. "

BRUSSELS, BE - Reviewed by LAMBROS - 09 July 2017

CHARLEROI, BE - Reviewed by GEORGI - 13 June 2017

BRUSSELS, BE - Reviewed by THEODOROS - 07 June 2017

" The total renting time (from the time that I queued until the time I got the car) was a bit high because of the fact that were 3 people in front of me and only one employee. I was not satisfied by the provided car; the engine was weak and was using a lot of gasoline; I don't think that I will use the same car again. "

GENT, BE - Reviewed by HAOLAN - 01 June 2017

" Smooth and easy operation. "

" The reserved 4WD is not available in the pickup station. The staff is so helpful that he offer to change a car in Brussels. "

CHARLEROI, BE - Reviewed by THEODOROS - 19 May 2017

" Easy to book and very good price. "

" Very good car quality, too fast procedure. "

GENT, BE - Reviewed by ABHISHEK - 10 May 2017

BRUSSELS, BE - Reviewed by WALID - 09 May 2017

" Bien "

" Bien "

BRUSSELS, BE - Reviewed by AMEDEO - 02 May 2017

BRUSSELS, BE - Reviewed by MANUELA - 20 April 2017

" Very competitive prices (compared to what we could find online) and offered servives that were not even available on the company's website (ex. Unlimited mileage) "

" Fast service, friendly staff "

ANTWERP, BE - Reviewed by NIKOLAOS - 29 March 2017

" Quick and trusted organisation to book yr car....and plan yr holidays or bussiness.... "

" Tip top car condition...quick service trouble free RENTAL... "

BRUSSELS, BE - Reviewed by HANS EDMOND - 07 February 2017

CHARLEROI, BE - Reviewed by DIMITRIOS - 27 December 2016

" Good price for the car and effective communicate ! "

" I had booked a mini category car (smart etc. like appears in their site) but they gave me without asking or informing me an opel corsa 1400 cc. When i spoke with the colleague of hertz he told me that i had to wait several hours to get a mini car. It was impossible because i had a business appointment. Also from Saturday (10 December) morning until Monday noon the car was in service for flat tire. As you can see in the report of mechanic this wasn' t my responsibility. So i want to refund my money for two and a half days, because i did' t use the car. The result was to paid for taxi and buses for my transportation. "

BRUSSELS, BE - Reviewed by NIKOLAOS - 30 November 2016

CHARLEROI, BE - Reviewed by KRASIMIR - 24 November 2016

" I used HERTZ services several times and I am very satisfied form them. "

BRUSSELS, BE - Reviewed by IOANNIS - 23 November 2016

" I paid to you child seat and the cost gone from 110 to 150 and Herzt didn't have payment from you for that it is the fourth and the last time I am booking a car with you "

CHARLEROI, BE - Reviewed by LEONIDAS - 16 November 2016

BRUSSELS, BE - Reviewed by PIERRE - 25 October 2016

" Hertz ok, website auto europe: KO. On the website was written 'no charge on the mastercard', as happened at the desk, there was a certain amount to be blocked on the card in case of theft, etc... before fixing this we lost 2 hours. "

" service ok, people friendly, car in good shape "

BRUSSELS, BE - Reviewed by OSCAR - 22 October 2016

" Good quality price-servie "

" Very fast fulfulling contract even not being gold member "

BRUSSELS, BE - Reviewed by GEORGIOS - 12 October 2016

BRUSSELS, BE - Reviewed by IVAN - 27 September 2016

" I am very happy with the service provided "

CHARLEROI, BE - Reviewed by JOSE MANUEL - 16 September 2016

BRUSSELS, BE - Reviewed by MIGUEL - 14 September 2016

" Everything perfect as always :) "

" They assigned to us a car bigger and with GPS which with no cost. It was great! "

BRUSSELS, BE - Reviewed by MAREK - 12 September 2016

BRUSSELS, BE - Reviewed by GEORGIOS - 30 August 2016

BRUSSELS, BE - Reviewed by DAVID - 25 August 2016

" The front window of the car was not clean + some errors with the wheel. "

BRUSSELS, BE - Reviewed by MINDAUGAS - 18 August 2016

BRUSSELS, BE - Reviewed by TOMAZ - 18 August 2016

BRUSSELS, BE - Reviewed by ALEXANDRE - 16 August 2016

" I went too Early, I could not get the car, tried saturday, could not, was closed on sunday, I try to have a refund, could not. Waste money "

" Went too Early, could not rent. Opening hours not good in week-end "

CHARLEROI, BE - Reviewed by TARA MICHELLE - 08 August 2016

BRUSSELS, BE - Reviewed by CHRISTINE - 04 August 2016

" Perfect communication, clear, rapid feedback "

" Quick, efficient, clean car, in good functioning order/ BUT I had especially asked for a car with a big boot, and the one I got (Opel Mokka) had a small boot. In addition, the car wasn't powerful enough, losing speed on motorway when going up on long and steep stretches. "

BRUSSELS, BE - Reviewed by PAULINE - 02 August 2016

BRUSSELS, BE - Reviewed by JEAN-CHRISTOPHE - 27 July 2016

" Very smooth booking process. "

" Car category was not the one expected (Opel Mokka instead of Opel Insignia). "

BRUSSELS, BE - Reviewed by TOMAZ - 26 July 2016

" I rented a car with Auto Europe few times and I must say that I am very satisfied with the service. The prices are usually very exceptable and the service from their team, if there are problems, is very good. I would recomend Auto Europe to anyone who wants to rent a car quickly and without problems. I will happily continue to use their services in the future. "

CHARLEROI, BE - Reviewed by IOANNIS - 12 July 2016

BRUSSELS, BE - Reviewed by STEFANIA - 12 July 2016

ANTWERP, BE - Reviewed by SIMONNE - 09 July 2016

" staff is very friendly and helpful everything was ok "

CHARLEROI, BE - Reviewed by ANA - 05 July 2016

CHARLEROI, BE - Reviewed by ARNIS - 24 June 2016

CHARLEROI, BE - Reviewed by BOGDAN - 18 June 2016

BRUSSELS, BE - Reviewed by LAURENT - 14 June 2016

" Always easy to book and the best place to find great deals. "

" The team at Hertz in Brussels is always very helful and professional "

BRUSSELS, BE - Reviewed by CRISTINA - 10 June 2016

" It was easy and smooth to rent through Auto Europe. "

" Hertz has used the opportunity to charge additional costs after retuning the car for some damage that the car already had. I do not recommend renting with Hertz. I used to be a client, but their practices are fishy and unreliable. I'm very dissatisfied with their customer service too. Never again! "

GENT, BE - Reviewed by YIHUA - 10 June 2016

" very helpful and easy to use "

" very good service! All people there are quite nice and the car is very very good! It's not big (good for parking) and easy to control, clean and tidy. I enjoy the driving a lot! It's my first time rent a car, now i still miss that car！ "

BRUSSELS, BE - Reviewed by ROBERTO - 08 June 2016

CHARLEROI, BE - Reviewed by ARTURS - 07 June 2016

BRUSSELS, BE - Reviewed by JÁN - 23 May 2016

" Price discounted from Hertz invoice was 73€ even through I paid to AutoEurope 111€. Hertz invoice me extra insurance and as I was renting a cár for the first time through you, I awaited smooth rental. I paid extra money because the officer at Hertz did not inform me, plus vouchery amount of money on invoice was different then on the voucher. They said it is mandatory, I was in a time hurry so I did not have time to chcem it and spend time with that, I just was convinced all I was suppose to pay for safe trip and rental was paid. When the invoice came I was dissapointed. It wouod be wise to inform people that voucher price they pay to you, will not gebthe price shown on agreement with company, plus inform Hertz. "

" Misleading information about insurance, this paid twice. After having to change cár because of some technical problém they did not change the time of rental even through we spent almist 3 hours with retutning the broken cár. At the end they invoiced us extra day for retutning the cár one your later... I think it should not have been charged, it wouod be nice to get a discounted for the troubles we had with their cár, not to change more... "

BRUSSELS, BE - Reviewed by AKOS - 17 May 2016

" I did not get automatically the reservation confirmation, I had to log in and make it. "

" It was OK, however I got a French plate car, still I had to pay for a return to Belgium. It would have been nicer if they would offer a small recuperation that I am bringing the Hertz FR car back to France and still paying for a "return" to Belgium... "

CHARLEROI, BE - Reviewed by GAVRIEL SIMHA - 17 May 2016

CHARLEROI, BE - Reviewed by IOANNIS - 11 May 2016

BRUSSELS, BE - Reviewed by MIN GYU - 11 May 2016

BRUSSELS, BE - Reviewed by MIKKO - 11 May 2016

" Very professional, all worked perfectly. "

BRUSSELS, BE - Reviewed by KATHERINE - 10 May 2016

" Friendly and efficient staff in the office. Although the car was great to drive, the SatNav I paid extra to have could not be adjusted to my mother tongue and I didn't understand it. It also did not work properly so it was completely redundant and a waste of the extra money. "

BRUSSELS, BE - Reviewed by AMIT - 10 May 2016

" On 3rd of May, I got a notice that the pickup center is closed on 5th. So, I chose to pick the car earlier, on May 4th night. But, But... when I went to pick the car, the person at counter told me its open even on 5th May. Don't exactly know why I was informed that its closed on 5th May. "

" I feel the daily super cover is Uber expensive. Otherwise, the car was good, and the service was also good. "

BRUSSELS, BE - Reviewed by VYRON - 09 May 2016

" almost perfect. Hidden from the site 12euro fee + 20euro drop off fee. See you soon! "

" almost perfect. Hidden from the site 12euro fee + 20euro drop off fee. See you soon! "

CHARLEROI, BE - Reviewed by ALDIS - 06 May 2016

" I am extremely dissatisfied with the service provided. I had booked Mercedes Benz C200 Automatic and according to the voucher I was provided with, the primary driver needs to present one credit card in their name at the car pick up. Only when I arrived at the pick up, I was told I will need to have 2 credit cards in my name - which was not mentioned anywhere when I made the booking. Further to that, my MasterCard Gold was accepted, but Hertz refused to accept my VISA Business as the second card, nor did they accept my wife's American Express Gold. If we were informed that 2 credit cards will be required, this problem would not have occurred at all. AutoEurope customer service line was not reachable at 11pm at night. "

" Further to lack of information from Autoeurope, I experienced terrible customer service from Hertz. They refused to help in solving the situation stating that this is not their problem. Our only solution was to take out a separate contract for a lower class car which not only incurred extra costs but also health issues to our passengers as the car did not have climate control. We haven't even received a refund of the losses this situation caused. "

BRUSSELS, BE - Reviewed by ALAIN - 02 May 2016

" everything OK, as usual! "

BRUSSELS, BE - Reviewed by KYPRIANOS - 30 April 2016

CHARLEROI, BE - Reviewed by THEODOROS - 27 April 2016

" Easy booking, affordable prices and no hidden fees. Recommended. "

" The Fuel Purchase Option hasn't been explained in advance and I was obliged to pay 54 euros for not having filled the tank although the difference was only 7 liters. The fact that on the way from Brussels to Charleroi the only oil station was approximately 40kms from the drop off point has been completely ignored by Hertz. Even if I could fill the tank in this station the tank wouldn't be full and I would also be charged the same amount as indicated above. That means that I didn't have any choice to return the tank full. It is a clear theft. "

CHARLEROI, BE - Reviewed by IULIA CASANDRA - 24 April 2016

CHARLEROI, BE - Reviewed by KOVACS - 20 April 2016

" quickly "

" Good!!! "

CHARLEROI, BE - Reviewed by VALENTIN MARIUS - 28 March 2016

" Hertz was very ok. I reccomend. "

BRUSSELS, BE - Reviewed by ROBERTAS - 07 March 2016

BRUGGE, BE - Reviewed by PARASCHIVA - 06 March 2016

BRUSSELS, BE - Reviewed by PRODROMOS - 02 March 2016

BRUSSELS, BE - Reviewed by MARCEL-MARIAN - 23 February 2016

" I had a pleasant surprise to get a last generation car, full equipped. For sure, I will be back to you. "

" Top level services "

BRUSSELS, BE - Reviewed by DANIYA - 21 February 2016

BRUSSELS, BE - Reviewed by OVIDIJUS - 15 February 2016