EUROPCAR SWITZERLAND Car Rental Reviews

ZURICH, CH - Reviewed by VINCENT - 25 August 2025

" as above "

" Originally I booked an Audi Q3 and upon arrival I was given a Cupra Formentor. From the first day this car had issues with the electronic key which was not operating well. On the last day in Basel the car could not be opened electronically and had to use the metal key, afterwhich the alarm went off and could not start the engine. I walked to the Basel office near Hbf and found assistance through one of the employees at the office ( regret I did not get his name) as I was frustrated with this inconvenience just before leaving to Zurich airport.. The key was not functioning till the very end and I informed them upon drop off. I expect cars to be checked before rented and not leave clients facing problems. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by PAULINO - 06 August 2025

" I have been with Europe car for many years however this last experience is a disgrace. We were also give a van not with a full fuel tanks and the rep at the desk said it was full. "

" The 9 seater was old and full of dents and bumps with no technology on board and we paid a very high price "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by BERKAY - 03 August 2025

" Everything was quite smooth and went really nice. I am glad that I rented my car from autoeurope. Thank you for everything "

" It was my best car rental experience. Lady who helped us at the desk I think her name was Meme, was the best car rental staff ever. Thank you so much for all the recommendations and giving us an suv car without charging extra fee. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JARI - 05 July 2025

" My favourite! "

" My favourite car rental agency. Always good pricing, nice cars and friendly staff! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by CALIN - 09 June 2025

" It was perfect ! "

" It was perfect ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THUN, CH - Reviewed by BARBARA - 26 May 2025

" Very smooth and helpful "

" Economical, efficient, friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INTERLAKEN, CH - Reviewed by ORAPORN - 20 May 2025

" Car is in good condition but with general option not full "

" Deposit Chf 350 was deducted from my credit card and there is no refund until now. I sent emailasking for refund since last Wednesday. I haven't got any feedback back. Why it was too slow for releasing deposit after care return. Mr Mario Videira who received the car return said it will be no later than 1 week. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREUX, CH - Reviewed by MUTHUSAMY - 05 May 2025

" Autoeurope is the best, they are my go to 'place' for all car rentals. "

" My only 'complaint' was that the car assigned was too big for me and my wife, as we are an old couple, me nearly 75 years old, and find driving big cars a source of tension, stress, and yes, extreme fear. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by LEO - 25 April 2025

" Amazing "

" Amazing "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by PAULO - 11 March 2025

" Good experience "

" Good support "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by PAULINO - 23 January 2025

" Good "

" Good however at 120km the steering wheel was vibrating "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CHRISTOPHER - 07 January 2025

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by VASILIKI - 02 January 2025

" all good "

" everything was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by HERVE - 02 December 2024

" No comment "

" No comment "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by RIHARDS - 21 November 2024

" Autoeurope always provide the best prices amongst the other search engines which is super convenient. I will definitely stick with Autoeurope. "

" Everything was how it supposed to be. Which is why this was not my first time chosing Europcar company. Car was clean, almost brand new and had all the modern features that I could ever ask for. Super satisfied with Europcar, would definitely recomend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PAULINO - 20 November 2024

" Great "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by SURENDRA - 07 October 2024

" Pleasant. "

" Good experience. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

GENEVA, CH - Reviewed by LEONIDAS - 01 October 2024

" Very good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by MOHAMMED SALEH - 27 September 2024

" What they have done by charging my credit card And will supply you with receipts "

" They charge my credit card when I dropped the car for amount of 350ch which is supposed to be refund it And also charged my credit card for amount of 485ch for what "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by PAUL - 26 September 2024

" All went perfect. "

" Very nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by FAHAD - 23 September 2024

" Good experience "

" Good experience "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by NARIMAN - 07 September 2024

" Good to go "

" Unfortunately i forget my driving license at home, so I was obliged to make a new rent to my spouse name Mrs.Zhala HajiyevA. And for my rent/order I asked for the cancellation and returning the funds back to me. We had the rent with the same days/amount and ect. I highly appreciate if you return my funds back and then I will be very very satisfied and highly recommend to my arounds ur company. Email from broker: " As per our phone conversation, we have sent a request for waive of cancelation fees to Europcar, regarding EU 21591281". Thanks for the support will be provided in advance "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by JONATHAN - 15 August 2024

" The car had electronic fault lights/messages that kept coming up on low oil and cruise control. It was irritating. Further, the hire was very expensive for the value/car provided. I had filled the tank to full and it dipped just under full at drop off - I was then charged 30 EUR for a minimal fill required. Overall poor value for money. "

" The car had electronic fault lights/messages that kept coming up on low oil and cruise control. It was irritating. Further, the hire was very expensive for the value/car provided. I had filled the tank to full and it dipped just under full at drop off - I was then charged 30 EUR for a minimal fill required. Overall poor value for money. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by KAROL - 11 July 2024

" Top quality "

" Top quality "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ASHOK KUMAR - 28 June 2024

" In the recent rental we had a concern as the GPS was ineffective, not working and the Apple Car Play simply never syncd or worked with the screen. It appeared that this was and old model van- but in good condition being a Mercedes Vito Tourer 4x4. So the entire trip we had to use Google Maps and look at the phone to drive around. Navigator beside you had to guide us thru the drive as the maps didnt appear thru car play on the screen. The screen also was a very small screen as compared to moderately bigger ones in cars we have rented all these years. Since the van was an old model the seats were moderately okay and not as very comfortable as the car bucket kind of seats. Generally the drive was good and with good roads-we had a good trip during the entire rental period. "

" We have had an excellent experience with Europcar since 10 years now. We have always got good cars, upgrades and the staff quite helpful generally while collecting cars. While dropping though we used the drop box as we return cars before working hours. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ASHOK KUMAR - 20 June 2024

" As always in past few years-we have been given good reliable cars and since 2-3 years upgraded better car. This time we got a upgraded Mercedes Vito Tourer-which was extremely comfortable for the family and us to travel. We only experienced a hitch with respect to the screen as it Apply car play never synchronised and worked nor did the GPS take us when punching in the Area code. So it was a headache to drive checking directions as one always needed someone beside to look at Google maps and direct the travel. Otherwise as always it has been trouble free and comfortable. "

" I have been hiring cars from Europcar I think almost 10 years now and it always has been extremely wonderful experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ENRICO - 04 June 2024

" The car was really good, the overall experience was exactly as you would expect. "

" The car was a bit dirty inside with little trash from previous rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GENEVA, CH - Reviewed by ROBERT - 08 May 2024

" Great help, friendly staf "

" The staff was very friendly and helpful. Amazing car, very clean. Unfortunately after a day driving between the mountains we got an issue with the car. It melt and smoke came from under the hood. The car did not give any warning signs. We had to call for help but at the time they arrived all was fine. They recommend to fill the coolant, drive a bit, check and if all fine then it should be ok. After this the car looked fine. Unfortunately we had to change our route due to the delay. Normally when the car would had a full service check this should not have happend. Also weird that the car does not give a warning as it should normally. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ZURICH, CH - Reviewed by MICHAEL - 05 May 2024

" very reliable and provides good selection of cars "

" additional driver fee is too costly "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DAVID - 01 April 2024

" Our attempt to utilize the early check-in feature through the Europcar app proved to be unsuccessful. Regrettably, it appears that this option is exclusively available through mobile applications. Despite our efforts to seek assistance from the Europcar help desk, they were unable to offer any solution to the problem. Consequently, we were left with no choice but to complete the entire check-in process at the counter upon receiving the car. "

" Our Europcar rental experience began with receiving a car that reeked strongly of cigarettes, suggesting someone had been smoking in it. We promptly informed the Europcar representative at the counter, and they efficiently replaced the car with another one. The staff handled the situation professionally and offered a suitable solution to our issue. However, I would suggest that Europcar conducts thorough checks on its vehicles before handing them over to customers. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by MARC - 25 March 2024

" Easy to use. Quite clear on inclusions. Not so clear on exclusions. "

" Smooth check-in. Car arrived with requested child seat. Everything was explained. Early check-out was smooth and easy. The car park was a bit tight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ATLI - 14 March 2024

" Everything as it should be...AutoEurope is always my first choise. "

" Convenient and reliable as always...thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by GEORGIOS - 29 February 2024

" This is a message to AutoEurope about your survey: the way is it set up it will produce meaningless results. The default values in the rating are set at "10". This means that most people who respond will not bother to change them and the rental companies will get a higher rating than they should. "

" Renting from Europcar was excellent but the way the AutoEurope survey is set up is guaranteed to produce biased results (see below) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by MICHAEL - 21 February 2024

" Smooth pick up and drop off. "

" Smooth pick up and drop off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by AVRAHAM - 15 February 2024

" I've been a client for many years and over the years I've had good experience. "

" I have ordered for SKODA KODIAQ. I was given vw that was supposed to be similar but it is not similar in performance or compatibility or driver experience. I was disappointed with that but I didn't have any choice. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by ERNEST - 10 February 2024

" I highly recommend renting from Europcar and will rent from them for my future travels. "

" I was very impressed with the service. The staff was courteous and professional and the whole process of collecting the car was very quick and efficient. This is the best experience I've had in renting a car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by CLAUDIA - 10 January 2024

" Great car, great service! "

" Everything fine, but the only thing: I did not get a promised "check-out" mail after drop-off "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ANDREW - 10 January 2024

" ok "

" booked 4x4 car as ski resort use - 2wd initially supplied. booked ski racks but none supplied. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 7

BASEL, CH - Reviewed by VICTOR - 09 January 2024

" No comment "

" Very good "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DARIUS - 04 January 2024

" 1100€ for five days , for polo are you kidding ,never more "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by SAKWUT - 31 December 2023

" rental is very easy and professional "

" good company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by ADRIAN GHEORGHE - 06 December 2023

" Very easy pick up and return "

" Godd and new car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by NICOLÁS - 20 November 2023

" Got an upgrade, the car was really good "

" Sunny was really helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by BUDIMAN - 24 October 2023

" Very good and very competitive compared to other online car rental booking. "

" Good, only one thing that the car has warning about the oil level check and oil change time. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by NEIL - 16 October 2023

" Our 5th rental thru AutoEurope. As always exceptional service. "

" Excellent- friendly helpful staff at both pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by JANIS - 12 October 2023

" see 3 "

" I had problems with car charging, Charging stations rejected this car. I managed payment for charging (French only) and get message from car to find another charging station. (5 times I tried different charging operators.) As a result I returned car with almost empty battery (7 km left) and did not done all I had planed. Except issues with charging everything was OK 10 of 10 I draived highways, cities, mountains, night, day, rain, sun. I liked this car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by DAVID - 09 October 2023

" Auto Europe had the best rates by far and used their EU website and got insurance included for same price. "

" After getting our voucher from Auto Europe picking up car up from Europcar was seelemess and Dona at the counter in Zurich upgraded our car to a Mercedes diesel wagon that was the perfect car to handle our party of 4 people and all our luggage. Dropped our car off in Munich without issue and got our deposit refunded right away. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by STANISLAV - 02 October 2023

" Everything was perfect "

" Everything were smooth, the van was amazing! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ZLATKO - 21 September 2023

" Have got an upgrade to electric vehocle (VW ID3) and I was hally to try it. "

" All OK. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by BEVERLY - 14 September 2023

" 10 out of 10 "

" 10 out of 10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by STEVEN - 30 August 2023

" Had a good experience with the car rental. "

" I had a good experience with this car rental and I appreciate your support. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by GEORGI - 14 August 2023

" Got an upgrade. Better than expected. "

" Everything was nice and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ASHRAF - 08 August 2023

" Excellent expérience "

" Excellent expérience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ENRICO - 30 July 2023

" Keep up the good work "

" Everything worked out as it should, no issues at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZURICH, CH - Reviewed by BRAD - 16 July 2023

" Friendly staff, car was exactly as described, easy to get and return "

" Very easy in and out - no hassles at all! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by TSVETAN - 22 June 2023

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ROMAN - 19 June 2023

" Everything was OK. Thanks, "

" Good, fast service, good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by TOMMY - 01 June 2023

" despite short notice i managed to rent a car and even got an upgrade. it was a very nice and efficient experience although it i never got feedback 'car received back in proper condition' so the security booking done on my c card was released. but otherwise very positive. "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ANTONIOS - 06 April 2023

" Very helpfull staff "

" Everything was perfect except the smell of cigarettes even the last third day of rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GENEVA, CH - Reviewed by YULIAN - 18 March 2023

" Very nice "

" Very nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by POLAPAT - 18 March 2023

" Good price "

" Good vehicle "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by MARIOS - 17 March 2023

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by MARIA - 28 February 2023

" Very nice experience with Autoeurope and Europcar in general - I will be happy to book again! "

" Very polite staff and the car was brand new and very nice. We got an upgraded car, the only thing is I think it had a slightly smaller boot than the type of car we originally reserved (regular SUV). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by SOFIANE - 14 February 2023

" Merci "

" Merci personnel souriant et professionnel "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by LULZIM - 11 February 2023

" Nice "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by BRIAN - 03 January 2023

" As above "

" As always efficient and helpful but could do more on pricing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by PHILIP - 31 December 2022

" very good pricing and smooth booking process. the only glitch was when i tried to amend the pick up time (bring forward in 2 hours) and auto europe representative told me he would have to cancel my reservation and make a new one (this is no complaint to the service received at all, but to show how not flexible the process is). "

" Europcar's representative went above and beyond to assist me and my needs - i would have rated 11 if possible. the car was very good as expected! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PENG CHENG - 17 November 2022

" Easy to use website, information clearly provided, no hidden cost "

" Friendly, helpful and courteous staff Smooth and efficienct transactions "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by MARWAN - 16 November 2022

" Fantastic "

" Nice work "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by GABRIELE - 06 November 2022

" Smooth, lean process. "

" Smooth, lean process. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LUGANO, CH - Reviewed by GAURAV - 02 October 2022

" Poor experience with both Autoeurope and Europcar "

" We had booked a Skoda Kodiaq SUV. At check in, we were told Skoda car was not available. We were offered a VW Sharan. We regretted that we dont want a minivan. We were then offered an Audi Q5 with a 20CHF supplement per day. We advised that on Europcars website Audi Q5 was 15CHF per day cheaper than the Sharan but to no avail. We were made to pay 100CHF extra. No one from Auto Europe was available on phone or otherwise. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

GENEVA, CH - Reviewed by IGOR - 22 September 2022

" I had good experience with Europcar "

" I had good experience with Europcar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by HANS - 15 September 2022

" Very satisfied "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CHRISTIAN - 11 September 2022

" I booked a VW golf or similar through Auto Europe and I was then offered a Skoda Fabia, which is not in the same category. According to Europcar staff this was misleading from Auto Europe as the category which I booked was for the Fabia category (Polo, Fiesta, etc). Thankfully the staff there were helpful and offered a car in the category I requested. They also did not know that I had prepaid on Auto Europe and where going to charge me again. I also found out that it would have been cheaper if I booked directly with Europcar so probably next time I'll skip the middleman and go straight to the car rental Company. "

" Staff offered a free upgrade to compensate for a missold rental by Auto Europe. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ISHAAN - 12 July 2022

" I had especially booked a 4x4 Tiguan or similar suv. we received a immense downgrade with a VW T-ROC which was smaller by many litres in trunk space, plus smaller as a vehicle not suited for me. my trip involved almost 2000kms of driving through Switzerland and Italy. We had 2 small children and luggage, and the car was not up to standard for my expectations. I expect to be compensated for this downgrade. further, I was given a car with ITALY licence plates in Zurich. please advise why I was hence charged one way fees if the car I was driving was being returned to home country by me. "

" I had especially booked a 4x4 Tiguan or similar suv. we received a immense downgrade with a VW T-ROC which was smaller by many litres in trunk space, plus smaller as a vehicle not suited for me. my trip involved almost 2000kms of driving through Switzerland and Italy. We had 2 small children and luggage, and the car was not up to standard for my expectations. I expect to be compensated for this downgrade. further, I was given a car with ITALY licence plates in Zurich. please advise why I was hence charged one way fees if the car I was driving was being returned to home country by me. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

GENEVA, CH - Reviewed by GABRIEL - 01 July 2022

" I got from Autoeurope a special promo deal voucher for a compact automatic car with comprehensive insurance for 518.89 euro that was not honored by Europcar and overcharged me with 171.89 chf for no reason claiming your insurance package is not enough for the given car, when at the collection station at P51 their were similar cars as per my order. Something is off, what shall I do next time as returning customer ? Please feedback me. "

" They ignore the voucher, they do not have the car I have ordered or similar , they claim that you are an agent and contract is not binding them. They have upgraded to a luxury hybrid car, that does not fit my garage ,charge extra excess insurance 171.89 chf , take it or loose the voucher. extra excess insurance 171.89 chf , by stating take the deal or lose the voucher.It happened Friday night no manager to talk with and a long drive ahead. At the collection station at P51 I succeeded to trade to a smaller car manual but could not get 171.89chf refund back. Very frustrating experience especially as a perpetual Europcar and Autoeurope customer. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by ARIS - 19 May 2022

" Very good "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by JAMES - 16 May 2022

" Thanks! "

" Great experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by JOSHUA - 26 April 2022

" i was concerned about autoeurope due to reviews on internet but everything went smoothly and was a great deal. Eupopcar can was new and in excellent shape. "

" i was concerned about autoeurope due to reviews on internet but everything went smoothly and was a great deal. Eupopcar can was new and in excellent shape. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by RUUD - 09 April 2022

" Autoeurope: best car rental company. "

" No queue, great staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by NIGEL - 06 April 2022

" Very easy to book the vehicle and all charges explained. "

" Very good experience, very easy to book the car, no hidden charges and staff very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by RADU - 05 April 2022

" My one of few end to end flawless experiences "

" I got the exact car, as requested, in perfect condition. I got the warranty money back in the exact day with the drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by BRANKO - 15 March 2022

" Very good experience "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by EDEL - 28 February 2022

" No issues with the whole booking process "

" Efficient process for booking. No hitches no hidden charges m. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by SANDER - 26 January 2022

" I rent already 15 years with AutoEurope. Now is the first time I am very dissatisfiedr The car was too expensive, prices dropped very hard. AutoEurope should have told me that in time!! "

" Perfect "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ATHANASIOS - 25 January 2022

" Very satisfied with autoeurope "

" Unfortunately i forgot my sunglasses in the van at 22/1/22 and until know i cannot find a solution for my problem by email or phone!! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ZACHARIAS - 25 January 2022

" It was great! "

" Very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by SIMON - 17 January 2022

" No adverse issues at all "

" Met all expectations "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by BRIAN - 04 January 2022

" Helpful counter staff "

" Very efficient "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by ENRICO - 17 December 2021

" All worked flawlessly, definitely recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by NICHOLAS - 22 November 2021

" Please ask your customer services to get in contact with me to resolve and provide a credit for the booking ! "

" I am still waiting for a reply from your customer services. Europcar would not issue me with a vehicle due to misunderstanding over credit cards despite proof of funds being provided ! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by YEVHEN - 11 November 2021

" Good! "

" Good overall. I wish the collection process goes faster. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by ENRICO - 02 November 2021

" PERFECT "

" PERFECT "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by FABIO - 28 October 2021

" No comment "

" The prices in Basel are extremely higher compared to Germany. It's worth to rent here just for a few days, for two weeks rentals the price difference with Germany could be as high as 600 vs 2000 CHF. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by RAQUEL - 14 October 2021

" All went super well "

" A little bit expensive "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by NIKOLAOS - 29 September 2021

" OK "

" No immediate proof that you returned the car and is OK "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BASEL, CH - Reviewed by CRISTINA - 25 August 2021

" N/a "

" N/a "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by KEITH - 12 August 2021

" Very knowledgable staff and efficient service, at a good price. "

" Overall, a very good experience at a reasonable price. Highly recommend. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ALAR - 05 August 2021

" Positive! "

" Very positive! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CLAES - 28 July 2021

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by EFSTRATIOS - 15 July 2021

" Extremely satisfied. "

" Excellent condition of the vehicle. Very friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by FAKOYA - 03 May 2021

" The only thing which would be good in geneva would be a shuttle service from carpark to airport as it's a bit far. But having been nervous about hiring during covid times it was perfect "

" All very straightforward. I got an upgrade to a karoqwhich was nice. Great to drive a car I would t normally. Car was immaculate which was good as a couple times in bad duds. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by KHALAF - 24 April 2021

" .......... "

" .............. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by WILLEM - 07 March 2021

" see sub 3 "

" at the check-in there was not the baby chair ordered and at returning the car there was nobody there, so what do you want me to share? "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BERN, CH - Reviewed by PAUL - 19 February 2021

" Very professional "

" The car was not the category I had reserved - it was an upgrade to a larger vehicle that I was not interested in. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MONTREUX, CH - Reviewed by NIKHIL - 22 December 2020

" Flawless "

" Flawless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ROB - 05 December 2020

" Very happy "

" Fantastic service on collection at Zurich airport. Brand new car. Changed drop off location easily. Great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ALBERTO - 01 October 2020

" Autoeurope all good. "

" At the counter the staff did not have the type of car I booked. The insisted on giving me a large van instead of the stationwagon I had booked. I had to refuse for several minutes until they finally provided me what I had booked. It was an unpleasant experience. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAUSANNE, CH - Reviewed by ANUPAM - 06 September 2020

" Been a long term user. Always happy at the service support. "

" Great exp. car ready on time. Received an upgrade and the car was a real delight to drive ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEUCHATEL, CH - Reviewed by MARIA - 22 July 2020

" Wonderful experience "

" Fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by STEFAN - 13 July 2020

" all good: fast, efficient, clean. "

" i had a brand new car - 10 km only. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by JOSE MANUEL - 16 March 2020

" I couldn't get the car because the girl in the Europcar counter refused to take my card... "

" Hello, I couldn't Rent the car because the person in the counter didn't want to take my credit card, saying it was a debit card which couldn't be used. She refused to take the card even if it was a credit card. This caused me great harm, as I had to return by public transport from Basel to Lucerne, where I was finally able to rent a car at Hertz with no problem, and related card, of course. I'd like to be reimbursed since I couldn't get the car. Thanks "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GENEVA, CH - Reviewed by CHERTOROGOV - 16 March 2020

" Fast and convenient service to compare different offers and to make your final choice. "

" Car was better, than I ordered and completely new. There were some damages on the wind screen, so the car was replaced by another good one. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by HUGO - 11 March 2020

" Really good professionals "

" Everything went perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by RENE - 29 February 2020

" Very good ! "

" Very pleased with Europcar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by VIKTOR - 26 February 2020

" thank you! I'll be back soon! "

" everything was exceptional this time. no queue at the counter, a brand new car, friendly staff in the booth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by GUSTAF - 23 February 2020

" Fine "

" Fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by DENIS - 29 January 2020

" Great experience "

" Great provider "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by COLIN - 15 January 2020

" Auto@europe experience was also good, although it is not clear from working what the "insurance" covers or not. "

" Europcar CH are the best to rent from in my opinion. The spec is constantly equivalent to or greater than I expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by MINAS - 07 January 2020

" instead of paying 226.35 CHF + VAT, as you told me, I was told I would pay 340 euros. "

" The car and service were perfect. But instead of paying 226.35 CHF + VAT, as you told me, I was told I would pay 340 euros. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by AFRIM - 06 January 2020

" Just 10 "

" I am very happy with the service at the counter, and also with the car, on the other hand the procedure of return I think that, it is necessary to be more administered, because when I hike the car this in chaos in the parking lot, and it took me time for this park "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MEREDITH - 31 December 2019

" No issues. "

" Great experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by OKSANA - 21 December 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GENEVA, CH - Reviewed by ALEXANDER - 18 December 2019

" Ok "

" Fast, very professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by IULIAN - 17 December 2019

" As written above "

" At pick up there was a problem with the system and it took too long. At car return just put the keys in the box did not received any email for confirmation that the car was returned in good condition and full tank until today(4 days later). "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ALEKSANDAR - 12 December 2019

" Smooth reservation procedure, clear pricing info, all questions regarding reservation were resolved very promptly by customer support. Have been using Auto Europe for several times in past and intend to use in future! "

" It was a small jam at the parking spot as several cars were parking / unparking at the same moment, An employee of Europe car hit my travel bag (one plastic part close to bag's wheel is broken) when he was unparking the other car returned by a client ... obviously very frustrated that he has to wait for me to move for few more seconds ... almost drifted with tires when passing next to me ... did not stop to check damage he maid ... very unprofessional service! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

GENEVA, CH - Reviewed by TAMAR - 26 November 2019

" it was quick and good service "

" I like that very often I get even better car then I have booked "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by GARRY MING HENG - 14 November 2019

" This is second time we booked with Auto Europe and so far so good. Fourth time we booked with Europcar - this time no problem although previously twice we had vehicle problem (Europcar replaced vehicle once and got us to fix tire at nearby workshop at their costs). Next trip to Europe in about 6 months' time and we will consider Auto Europe again. "

" Staff at Zurich very efficient, no fuss and follow procedures to the point (maybe a little curt to some people but I guess it is cultural?). Counter staff waived second driver fee which was very nice. Gave us a bigger car - nice gesture although we would have preferred a smaller one (we went with it as we did not want to be difficult). We did not encounter any issue (e.g. vehicle breakdown, accidents, etc) and so we were not able to really tell / did not have opportunity to test what the service would be like in situations where there are issues. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by DAVID - 14 November 2019

" done "

" pick up and drop off could be better on customer help. On pick up were supposed have a Volvo which we knew, got a Sockl which we could not adjust the seat or get the Nav to work in English and had to go back in and ask for help twice and on the return they would not even come out to look at the car (to check for any damage) NOT GOOD "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by AVRAAM - 08 November 2019

" nc "

" nc "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by AHMED - 31 October 2019

" Excellent experience "

" Excellent experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by RAJESH - 23 October 2019

" Not happy that the car was delivered to us late which meant we had to change our plans very last minute "

" The car was not available on time which was very inconvenient "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by VIDHYA SAGAR - 16 October 2019

" Easy booking via AutoEurope portal "

" Friendly staff. Easy to rent and return. As usual I got different car than the one I booked. Fuel policy is full to full but I got half tank, staff said he will put a note in the system. However when I returned I was asked the same question which doesn't feel right but he said that's ok Overall car condition was very good, easy to pick and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUCERNE, CH - Reviewed by MICHAEL - 09 October 2019

" The car was great. Information provided was helpful. Overall, an excellent travel experience. "

" Very professional and accommodating to our needs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by SCOTT - 03 October 2019

" Overall good. "

" No problems at all. The drop off fee for another country is excessive! "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CAROLINA - 19 September 2019

" It was really easy and all the information I needed was given to me. "

" It was great. They gave me an automatic car instead of a manual and I wasn't sure at first because I've never driven one, but it ended up being much easier and the staff was really helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ABDUL HADI - 19 September 2019

" We had emeil auto europe about the green sticker and they told us that we can claim for the green sticker. But during return the car, we cannot get the refund. Its to bad "

" We are not inform that we need to buy the green sticker at germany. After we buy the green sticker we didn't get refund. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 4

GENEVA, CH - Reviewed by DIMITRIOS - 19 September 2019

" Positive "

" Positive, but I would like to know when booking, for the car category I booked, what car models I may get from the specific car ental company and location. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by IOANNIS - 16 September 2019

" No comments "

" All very very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by IAN - 10 September 2019

" see no.3 "

" Car was fine, but would have liked to have known beforehand that there was a CHF 2300 personal risk for damages attached to the rental offer. Your offer didn't explain this well. Also, car had certain new features ( for instance different cruise control system) that was not explained to me beforehand. Once we were on our way, all we had was a German language users manual, that we could not understand. Worst was very rudimentary, if not rude service from the handlers in the pick up office in the parking area. They were not interested in the customer and his or her questions at all, just wanted to get rid of us as quickly as possible. These guys need better supervision and training! "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by CANDID - 04 September 2019

" Low rate = long waiting "

" After waiting way too long in a endless queue I was welcomed by a friendly staff member and after a few minutes I walked away with the key. The car was nice but there where two warnings after a 2 days of driving. 1. Maintenance is due 2. Fill up AdBlue Without this two issues it would be perfect. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GENEVA, CH - Reviewed by SALEH - 03 September 2019

" good "

" please I gave the office the car and he didn't give clearance he told iwill send it by email how iknow that he recover it or not "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PAULINO - 25 August 2019

" Car wasn't totally clean and no blue Parking meter in the car "

" Car wasn't totally clean and no blu parking disk in the car "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by GARY - 21 August 2019

" Car smelled like cigarette smoke. It never got better even airing it out for multiple days "

" Car smelled like cigarette smoke. It never got better even airing it out for multiple days "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by CHIH-KANG - 06 August 2019

" by the return car , the service man stated no problem -- without further info. But Europcar did not return block deposit and booked the amount from credit car without info/ mail ..... this is not good as customer services. And if Europcar find any damage should inform customer in time. but not just booked down the money without any communication info/messages.... we are in contact with Auto Europe to check ! ---- we don't know, if Auto Europe will help to clarify ? "

" by the return car , the service man stated no problem -- without further info. But Europcar did not return block deposit and booked the amount from credit car without info/ mail ..... this is not good as customer services. And if Europcar find any damage should inform customer in time. but not just booked down the money without any communication info/messages.... we are in contact with Auto Europe to check ! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

GENEVA, CH - Reviewed by RAJIV - 30 July 2019

" Perfect "

" Every thing was as expected.. no complaints.. though the light inside the car kept falling like a oxygen mask. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by Å?YGIMANTAS - 03 July 2019

" I always recommend this tool to friends. Individual car hires are unfair to their customers and can suggest insane prices on certain conditions. "

" Clear and fast. Comparison matrix is grand. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by THEO - 01 July 2019

" So far always very good "

" Very good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by THIERRY - 27 June 2019

" Everything went smoothly. Also excellent car "

" Great and fast service and friendly staff.every "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by STEFAAN - 15 June 2019

" see above under 3 "

" Pick up was quite a long procedure. Drop-off : it wasn't easy to find the road to the drop off spot, but that is more a result of the many one way streets in Zurich "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by KASPARS - 07 June 2019

" Very well "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by DE VINCK - 13 March 2019

" Perfect "

" The car was perfect and better than our first chose ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by KALLE - 05 March 2019

" Easy and quick rental. "

" Nice new car, clean and comfortable. Equipped better than expected "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BASEL, CH - Reviewed by BASHKIM - 04 March 2019

" They provided a car better than I ordered with the same price. I highly recomend. "

" The stuff was perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by TJALLING - 15 February 2019

" Nice new car! "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by LADISLAU - 12 February 2019

" Pleasant person at the counter, as well las the persons at the parking. All went very smoothy "

" It was very good. The car that we got was very fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ATHANASIOS - 29 January 2019

" Perfect services "

" Perfect services "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by IOANNIS - 08 January 2019

" Everything was very good. If I could make a comment it would be that the car was not cleaned in detail. "

" Everything was very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, CH - Reviewed by OLIVIER - 03 January 2019

" Not really helpful to solve the problem I have had with my booking. Most probably I will book directly with ca "

" Very kind and efficient staff ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by IGOR - 25 December 2018

" All is good "

" I have a very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ILIAS - 29 November 2018

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by GEORGIOS - 22 November 2018

" Very good "

" Very good experience. Very kind staff. I got a free upgrade which was fantastic!! A small minor that I had to pay extra 30 euro at drop off for petrol. My estimation was that the difference should be around 10 euros maximum "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by RICK P - 04 November 2018

" Best ever, least hassle just get the car and go!!! "

" One of the smoothest car rentals we have ever had! Great car, great easy quick check in and check out!! Will definitely rent from them again! No hassles!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by RAYMOND - 03 October 2018

" Good visibility of available options. Good prices. Confirmation process simple and straightforward. Good support when needed (fortunately did not need it this time). "

" The car delivered was exactly the car booked. The vehicle was new (6,600km). The check-in and check-out were smooth. No pressure was made at check-in to take additional insurance or services. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by AREF - 22 September 2018

" I will recommend Auto Europe everyone who ask me. Thenk you! "

" Everithing was very,very good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by STEVEN - 22 September 2018

" Highly recommendable "

" Very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASEL, CH - Reviewed by ALEXANDROS - 20 September 2018

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GENEVA, CH - Reviewed by JOHANN - 19 September 2018

" Other things fine. "

" 1. The car was a quite dirty on the inside, the rear seat needed vacuuming. 2. The GPS needs update or something, did sometimes not see places and new roads. 3. The counter staff, were very slow in service. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

GENEVA, CH - Reviewed by ERIC - 14 September 2018

" All round excellent experience with auto europe. I have used the service for close to 10 years and have never had a bad experience. "

" Efficient, pragmatic and hassle free experience. Very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by MARIELLE - 13 September 2018

" The only downside was that the brand new car smelled really bad inside for cigarettes. Perhaps we could have requested to change the car but were in a rush. Otherwise the whole experience from booking the car till drop off was very smooth. "

" Europcar was great as usually! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by VIPEN - 07 September 2018

" These ratings are just due to the vehicle given to me and also the staff at the counter. "

" Highly appreciate the efforts of the staff and the quality of your vehicle. However, quite dissatisfied with the vehicle return check. I had dropped the vehicle to the kiosk in the Zurich airport and to my surprise I was charged for the fuel of 1 point, for the same I had just filled the diesel in the vehicle just 5 kms away from the airport it is totally unlikely that one point would go down in 5kms. Secondly, I am now prepared to take a photograph of the returning vehicle odometer so that I do not fall in the trap of Europcar. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ALEKSANDAR - 03 September 2018

" TNX "

" TNX "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by ALEXIOS - 30 August 2018

" All good. "

" Everything was perfect and the car in a very good condition! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by SHINTO - 29 August 2018

" I was super happy with the service. The whole process of getting the car and returning it was super quick and easy. The only disappointing part was that I had checked with EuropCar that the vehicle I will be getting would be a AUDI A1 , but instead I got a Opel Astra. But still happy ! :) "

" I was super happy with the service. The whole process of getting the car and returning it was super quick and easy. The only disappointing part was that I had checked with EuropCar that the vehicle I will be getting would be a AUDI A1 , but instead I got a Opel Astra. But still happy ! :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by DINAKAR - 27 August 2018

" It was almost a smooth transaction if not for charging me 85 CHF admin fee for the report on damage which i am not responsible for "

" - I booked a small car Polo or golf but i was given a big car Octavia. Driving up the alps for the first time it felt scary. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

GENEVA, CH - Reviewed by ADNAN - 21 August 2018

" See question 3 "

" Everything was good. However the price was too high. Also even though I paid at booking a month earlier they still charged my account the full value again. The whole thing was confusing. Also the drop off fee was too much especially since I was still in the euro zone. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VISP, CH - Reviewed by HENRY - 18 August 2018

" Excellent "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by ALEXANDRU - 06 August 2018

" I truly enjoyes driving this Europcar car. "

" Everything was okay and I enjoyed driving the Europcar. The only thing was that upon returning the car there were found 3 dents in the front bonnet that were perceptible only at the neon light of the return garage. I am not responsible for those dents in the bonnet because I had good care with the car, did not make no accident or auto incident and parked the car only in public parkings and blue ribbon places in Switzerland and France. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by AMIR - 31 July 2018

" Very good "

" Accurate, Descent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CHRISTIAN - 12 July 2018

" Great rental . "

" Very good and efficient pick up, great service. The drop off was slightly slower than expected. Otherwise, everyone was professional "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by NAKIB - 29 June 2018

" I feel that Europcar treated my poorly because I booked through Auto Europe instead of directly through them. They knew that since it was a prepaid reservation I had no other choice but wait and do whatever they told us to. I will try to avoid booking through Auto Europe in the future, and advise others to do the same. "

" I got to the rental counter a little earlier than the time on my reservation. Europcar staff insisted that I wait until exact time of my reservation before giving me a vehicle. I rent dozens of times a year through National, Hertz and Enterprise, and have never in my life had a problem with picking up a car earlier than time given on the reservation. It was an exceptionally poor experience, and highly disappointing, because the initial delay plus the paperwork and shuttle to car caused us to miss activities which had closed by the time we were able to drive there. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by GAURAV - 25 June 2018

" The counter staff was very efficient & had a very pleasing personality all was great "

" my experience has been great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by JEAN-CLAUDE - 20 June 2018

" Straigthforward. "

" Quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LUCERNE, CH - Reviewed by EVAN - 23 May 2018

" We were billed for a car we never received. The location we attempted to reserve at did not have a vehicle for us yet Auto Europe billed us. "

" We were billed for a car we never received. The location we attempted to reserve at did not have a vehicle for us yet Auto Europe billed us. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by SAMAY - 11 May 2018

" Very good experience and satisfactory experience "

" Was a good experience was satisfied "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, CH - Reviewed by RAKSHA - 10 April 2018

" On line I book there is winter tyres written is included but. they charge extra "

" Very bad "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 3

ZURICH, CH - Reviewed by TAREQ - 31 July 2017

" Not first time I rent cars from urope car. I like how they deal with customers "

GENEVA, CH - Reviewed by ANNABELLE - 28 July 2017

" Good deal but couldn't work out how to change rental dates without calling "

" Very helpful but some marks on car were not marked on paper so had to waste time finding someone to add them "

GENEVA, CH - Reviewed by MIKE - 24 July 2017

" good discount to going direct Had issue with needing to provide passport as well as drivers and credit cards to Europcar, suggest you make that clear in your summary to bookers "

" see above "

ZURICH, CH - Reviewed by GERASIMOS - 10 July 2017

GENEVA, CH - Reviewed by PETRU - 10 July 2017

" I'm very satisfied about a car. "

" I'm very satisfied about Auto Europe office and location. "

BASEL, CH - Reviewed by AVRAAM - 24 May 2017

GENEVA, CH - Reviewed by DARREN - 04 May 2017

" My Experience was good, staff were helpful. However I do have a query on an extra charge that was charged to my Visa post use. At the counter I agreed to an extra charge of CHF 28 times 5 days (CHF 140) related to insurance excess. However I was charged ?218.55 which well above that. I need a clarification on this. "

ZURICH, CH - Reviewed by PAUL - 28 April 2017

" Easy to book, god prices and options. "

" Good car, good experience. "

ZURICH, CH - Reviewed by ANASTASIOS - 11 April 2017

GENEVA, CH - Reviewed by EDMOND - 14 March 2017

GENEVA, CH - Reviewed by ABBAS - 07 March 2017

" Great "

ZURICH, CH - Reviewed by ERIK - 05 February 2017

" Fast and no "made difficulties", like we don't have this care, can you accept this one (lower level) etc. Fast and professional. Offered me two correct options. Don't see this often. "

GENEVA, CH - Reviewed by PHILIPPE LOUIS PIERRE - 15 January 2017

" i have been overcharged for getting an automatic car as my rental with Hertz was changed by your Munich team from automatic to manual at the same price. so had to pay an extra 14 chef per day at the counter to get the automatic for the car with europcar i Had to pay europcar for winter tyres when they were supposed to be included in the rent fare "

ZURICH, CH - Reviewed by LILIANA - 31 October 2016

AIGLE, CH - Reviewed by THEODOROS - 29 October 2016

" Dear Sir/Madame, I refer to your Voucher 11416452 and note for the record that I was satisfid with the relevant car rental. I would of course recommend Auto Europe to friends who might ask me.. I would suggest, however, that the heading "car name" would also include "Audi " and that the client's choice should be satisfied in the order in which the "car names" are set out in the relevant rental request of the client. Satifie "

" I was very satisifed with the services rendered by Europcar in Aigle, Switzerland. "

ZURICH, CH - Reviewed by MIKAEL - 14 October 2016

ZURICH, CH - Reviewed by DMITRIY - 20 September 2016

GENEVA, CH - Reviewed by CHRIS - 19 September 2016

" car was very dependable "

GENEVA, CH - Reviewed by ONUR - 16 September 2016

" I am satisfied with the timing & location of the car. It's clearly placed and easy to pick up the car. "

GENEVA, CH - Reviewed by RONNAPOL - 16 September 2016

ZURICH, CH - Reviewed by EISA - 01 September 2016

" Very good👍 "

" The best👍 "

ZURICH, CH - Reviewed by LARS ERIK - 30 August 2016

ZURICH, CH - Reviewed by DAVID - 27 August 2016

ZURICH, CH - Reviewed by STYLIANOS - 23 August 2016

AIGLE, CH - Reviewed by THEODORE - 18 August 2016

" My overall satisfaction from my recent rental of an AUDI 1 was excellent. "

" excellent! Both the service rendered by your staff and the car provided. I do thank you and look forward to o ur ccontimued coopertion. "

GENEVA, CH - Reviewed by NAWAF - 17 August 2016

ZURICH, CH - Reviewed by AHTASHAM - 13 August 2016

GENEVA, CH - Reviewed by CATHY - 11 August 2016

ZURICH, CH - Reviewed by RENE - 10 August 2016

GENEVA, CH - Reviewed by AHMED - 03 August 2016

" The price is completely different than written on contract. "

" The employee in europcar deduct 720 CHF from my visa as additional expense. "

GENEVA, CH - Reviewed by PEDRO JOSÉ - 31 July 2016

ZURICH, CH - Reviewed by SAIF - 25 July 2016

" GPS card was missing from car. I was provided with a small tom tom "

GENEVA, CH - Reviewed by JOSE ANTONIO - 21 July 2016

SION, CH - Reviewed by JAKY-LUC - 19 July 2016

" Very quick booking via e-mail. Specificities are well explained. "

" Welcome at Sion office was very nice. Upgrading appreciated "

GENEVA, CH - Reviewed by FRANCISCO JOSE - 15 July 2016

" Se equivocaron en la fecha de alquiler y ahora no me dan solución. Very, very dissatisfied "

" ni siquiera he visto el coche "

ZURICH, CH - Reviewed by CHRISTOPHER - 11 June 2016

GENEVA, CH - Reviewed by DAVID - 26 May 2016

BASEL, CH - Reviewed by STEFF - 19 May 2016

ZURICH, CH - Reviewed by THEMISTOKLIS - 10 May 2016

ZURICH, CH - Reviewed by CHRISTOS - 02 May 2016

" good prices very helpful thank you !!!!!! Of course i will recommend !!!!!!!!!!!!!! "

" the car was new and in perfect condition,and very clean ..... the personnel very kind and helpful... I'm very satisfied !!!!!!!! thanks for all "

ZURICH, CH - Reviewed by JEFFREY JAMES - 20 April 2016

" Additional fees are very expensive "

ZURICH, CH - Reviewed by VARIS - 29 March 2016

BASEL, CH - Reviewed by VASILIS - 15 February 2016

" Wonderful "

" Very satisfied and happy "