Auto Europe
- North America
- Central America
EUROPCAR BELGIUM CUSTOMER REVIEWS
- 7.8
- 8.1
- 8.9
- 8.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR BELGIUM Car Rental Reviews
Average Rating for Europcar :
BRUSSELS, BE - Reviewed by BENOIT - 09 September 2025
" Avoid Europcar "
" Nightmare. I read the conditions on the autoeurope voucher. The desk agent did not ask me if I would leave the country with the car which would imply an extra insurance. By signing the contract I accepted their conditions which are more restrictive than yours. Received stones from a bridge on french highway. Glass roof exploded. No assistance after 7 hours. Had to drive car back the same evening. Rest is trouble after trouble. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CHARLEROI, BE - Reviewed by EMILIO - 12 December 2024
" Excellent experience as always. Good quality of service and excellent value for money. "
" big cue for the car pick-up (approx 20 customers in line) and only 2 agents at the desk...waiting for more than an hour to get the car. On drop-off, the problem was with full drop-box for keys (lost 20 minutes to open the box and drop the car keys in the hole. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ANNA - 19 November 2024
" Great service, clear instructions, with a printed reminder for the return since the agency was closed. Very confortable car, for a great price. "
" Great service, clear instructions, with a printed reminder for the return since the agency was closed. Very confortable car, for a great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by YAVOR - 16 October 2024
" Very Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by SIGVARD - 23 September 2024
" Very bad . We got car damaged and dirthy Later Europcar wants money for the damages. W e even sent pictures before we took car. Sure I give I best that as many possible people will use Auto europe and Europ car "
" Very bad . We got car damaged and dirthy Later Europcar wants money for the damages. W e even sent pictures before we took car. Sure I give I best that as many possible people will use Auto europe and Europ car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CHARLEROI, BE - Reviewed by GEORGI - 11 September 2024
" Except the car brand itself - MG, everything else was perfect. "
" The car, itself - MG brand was disappointing. The condition of the vehicle was good enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRUSSELS, BE - Reviewed by GÁBOR - 27 July 2024
" Everything went well. "
" Everything went well, pick-up and drop-off location was different and it did not cause any problem. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by ZSOLT LASZLO - 21 June 2024
" It was good as usual "
" Everything went smooth, but the car was not is a good shape. Tires and interior were both worn, especially for the price paid. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CHARLEROI, BE - Reviewed by RADU - 16 June 2024
" ok "
" The exterior of the was in bad shape with lot of dents and scratches. Everything else was fine "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHARLEROI, BE - Reviewed by ANDREI - 15 May 2024
" The price indicated on the voucher did not match the price at the rental counter (additional driver: 69.96€ instead of 35€). Your support promised to refund the difference. So far nothing has happened. "
" New clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ARTUR - 03 April 2024
" It was good "
" It was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by GEORGI - 24 January 2024
" Nothing special "
" Good level at Charleroi Airport, as usual. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRUSSELS, BE - Reviewed by RACHID - 16 January 2024
" Autoeurope is great, I've been renting with you for more than a decade now. "
" The guy at the counter tried to give me a manual car although i booked a more expensive automatic car. I had to come back from the car parking to change my car. He gave me a station wagon car claiming that he doesn't have anything else otherwise I have to pay for an upgrade. I will never choose europcar again (and I do rent cars very regularly). "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ANTWERP, BE - Reviewed by JAN - 27 November 2023
" good experience "
" correct and fast handling "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by SVEN - 19 October 2023
" Better price than from EUROPCAR directly. Super easy process. Reminders were very helpfull. "
" Quick and easy process. The staff helped to carry the rented child seat to the car. Very friendly and helpfull. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by PAUL - 02 October 2023
" We got a very nice ride, good reliable car and nothing to worry about "
" Very smooth process to get the car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by DANIEL - 30 September 2023
" I was advised not to rent a car in Europe and know I know why. Driving in the larger cities is very challenging. Narrow streets, street name signs are not where you can see them as you approach the intersection. Tall buildings block your view so. It is impossible to see where you are. Navigation apps though not perfect are imperative. "
" The car was good. I didn't like the CVT but I got used to it. One thing I couldn't understand about the car: the navigation screen went blank for 3-4 days and then came back. I don't know if it was my error or not. Other wise I was very satisfied with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by RAIMOND - 30 September 2023
" Everything can be done better, Auto Europa's guarantee amount was different from Europcar's, that's not good. "
" you never get the car you lock up, the car was ugly inside. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CHARLEROI, BE - Reviewed by ABDEL ALIM - 07 September 2023
" Idem "
" I am always satisfied with European services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by ALBERTO - 08 September 2022
" It was a nightmare to get confirmation of the reservation. My credit card was already charged and 5 duay later I was still waiting your confirmation. Day of pick up was really near and I were almost forced to rent another car... very bad and uncomfortable days you make me experience. Never again. "
" They guy of the counter charged me 45Euro extra for and automatic car ... I rented a car Mercedez GLA or similar... I have not imagine that that car was manual... it is true that its says Manual in the description but I did not see that. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRUSSELS, BE - Reviewed by SOCRATIS - 27 August 2022
" It's not the first time I've rented a car from Europcar . Overall I'm happy, the car was in very good condition and it made my trip the most trouble free! "
" I was upset about the change of car drop off location. I tried to contact the station office by phone to get more information, but I was never able to speak to an employee so I was worried until the drop off time. I would like, along with the notification of the change, to give me precise instructions to which parking lot and on which floor I must take the car for drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ALEXANDRE - 07 February 2022
" Very competitive prices including insurances, very good and prompt communication. Easy to deal with. I recommend. "
" Very easy and quick to get and drop off the rental car. Very friendly personnel. Very competitive price and very good and clean car. I recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by GEORGI - 26 January 2022
" It was just fine. "
" Brand new car. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by JEAN-LUC - 09 June 2021
" Good comparison site, rates have gone up a lot. Not clear about what is covered as insurance "
" Efficient but not empathetic staff. Expensive day rates "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRUSSELS, BE - Reviewed by KARIN - 28 March 2021
" xxx "
" xxx "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by ELEONORA - 03 January 2021
" did not have the car chosen, but the alternative was even better. "
" none "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CHARLEROI, BE - Reviewed by ALFREDO - 28 August 2020
" GREAT, AS USUAL "
" EXCELLENT EMPLOYER AT PICK UP IN CHARLEROI, EFFICIENT, HIGHLY COMPETENCE, COURTESY "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTWERP, BE - Reviewed by ASHER YESHAYA - 20 August 2020
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by EMILS - 26 June 2020
" Awaiting resolution from customer services. "
" I have been overcharged for my rental (additional mileage been added which is not possible) as well as extra day of rental when in fact the car was dropped off on the day it was meant to but the staff were on lunch break so the key had to be deposited. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ANTWERP, BE - Reviewed by RUEI SHIANG - 02 March 2020
" Better than Sixt "
" Canllcelation policy is good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by DIMITRIOS - 27 January 2020
" !!! "
" i returned to greece and you charged my card wioth extra 190 euro . i already sended a request o you so you can explain why , bus still no answer "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by TOMAZ - 13 January 2020
" For sure I will be coming back...from beginning til the end of the rental all went just great. "
" It was my first time with Europcar and all went smooth and swell... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by GABRIEL - 04 January 2020
" Wonderful! "
" Very easy to pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by FUNG WENG - 24 December 2019
" Furthermore the car company deposited 300 Euro and now I don't know if I'm getting my deposit back.. "
" The car return at Antwerpen station was a nightmare. It's was not clearly stated as to where to return and going into the car park. How do you expect a tourist to go around and find the parking.. it's my worst car rental experiences compares to USA.. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BRUSSELS, BE - Reviewed by ALBERT - 23 December 2019
" Ok "
" Car glove box had no parking disc and swas full if papers and book of previous customers "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHARLEROI, BE - Reviewed by ZEHRA - 25 November 2019
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by ANN - 23 November 2019
" very good "
" total service is very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CHARLEROI, BE - Reviewed by DONALD - 21 October 2019
" See above... I going to write Trustpimot etcetc about this! "
" I think someone is scamming! I'll notify every agency I can! When we arrived at Europcar they would not acknowledge our full deposit, but said they didn't receive it all. I heard them tell the man next to me the same thing and that he should take it up with Ryanair. The lady working there is confrontational and very unpleasant. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by FRANCK - 20 October 2019
" Good "
" Quick Efficient & Qualitative "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by PETER - 29 September 2019
" Perfect I strongly recomend "
" Everything was prepare on time, car was clear and nice. Very kind person on desk table. Super from my side! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by CHRISTOPH - 14 August 2019
" Car was returned on 30/07 without any damage at 05hr30 in the morning. Car was left unattended by Europcar personnel whome was not present when I dropped of the car in the Europcar return centre in the parking lot of Zaventem airport. 2 hours and 9 minutes later they send me a survey that the car had a scratch at the rear bumper right hand side. I told them in written that the car didn`t had any damage when I returned the keys at 05hr30 that morning. Other travellers damaged the car probably with their suitcases. Europcar is sending me mails and don`t want to listen to any reasonable explanation, they hold me responsible for the damage even when I had returned the keys before the damage occured at their parking lot! They are sending me mails in my Flemish mother tongue languiage that are not understandable. Bill is passed to me of 144 euro of damage that occured after I returned the car and the keys, I can`t be helded responsible what is happening with the car after the keys are returned and the rental contract is terminated! I will file a complaint with the police when I return in Brussels agains your company and Europcar. Kind Regards, Vandenameele Christoph "
" Car was returned on 30/07 without any damage at 05hr30 in the morning. Car was left unattended by Europcar personnel whome was not present when I dropped of the car in the Europcar return centre in the parking lot of Zaventem airport. 2 hours and 9 minutes later they send me a survey that the car had a scratch at the rear bumper right hand side. I told them in written that the car didn`t had any damage when I returned the keys at 05hr30 that morning. Other travellers damaged the car probably with their suitcases. Europcar is sending me mails and don`t want to listen to any reasonable explanation, they hold me responsible for the damage even when I had returned the keys before the damage occured at their parking lot! They are sending me mails in my Flemish mother tongue languiage that are not understandable. Bill is passed to me of 144 euro of damage that occured after I returned the car and the keys, I can`t be helded responsible what is happening with the car after the keys are returned and the rental contract is terminated! I will file a complaint with the police when I return in Brussels agains your company and Europcar. Kind Regards, Vandenameele Christoph "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ARLON, BE - Reviewed by MARIE-ODILE - 11 August 2019
" Never got any answer from autoeurope. Still struggling to get my money back. "
" EuRopcar Arlon refused to let me have the car I had booked because of a 55min delay. I NEVER got the opportunity to drive the car and my money is still not reimbursed although I have sent several requests to your services "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CHARLEROI, BE - Reviewed by ALBERT - 10 August 2019
" Europcar charleroi is poor "
" See 08 Aug 2019, 10:02 email (German version below) To whom it may concern Is this the best AUTO EUROPE/EUROPCAR service? The inside of the ADAM OPEL windscreen was cloudy, the glove box was full of manuals for kitchen appliances, and there was no parking disc in the car! There was also no diagram of the car showing the various pre-existent damages:- various scratches, a bent number plate and a small windscreen crack. The rather rude person who rented out our car most likely knew this as he wanted us to rent a more expensive VW car at a higher price. He also tried to make us buy excess cover and saying that only EUROPCAR excess cover works and claiming that AUTO EUROPE does not refund the excess if you need to claim "REFUNDABLE EXCESS WITH SUPER COVER". When we walked the very long distance to the office to inform the man that there were undocumented damages, he told us to send photos and did not leave the back office. As it was impssible to take a photo of the windscreen crack and scratches in the dark, he gave us the email address charleroi.airport@europcar.com to which to send the pictures the following morning (which we did) I hope I never have to book Europcar again, at least not in Charleroi. regards Dr Albert J Caruana 10 attachments - the date of the pictures is in the title, e.g. 20190730_081201.jpg EXIF information:- Filename - 20190730_081201.jpg . . DateTime - 2019:07:30 08:12:01 (i.e. 30th July 2019 08:12:01hrs) . . Ist das Kundenservice? Die Innenseite der Windschutzscheibe war beschlagen, das Handschuhfach war voll mit Handbüchern für Küchengeräte, und im Auto befand sich keine Parkscheibe! Es gab auch kein Diagramm, das die verschiedenen Vorschäden am Auto zeigte: - verschiedene Kratzer, ein verbogenes Nummernschild und ein kleiner Steinschlag an der Windschutzscheibe. Die etwas unhöfliche Person, welches uns das Auto vermietet hat, wusste das höchstwahrscheinlich, weil er wollte, dass wir ein teureres VW-Auto zu einem höheren Preis mieten. Er hat auch versucht, uns zum Kauf eines "excess cover" von Europcar zu bewegen und behauptete, dass AUTOEUROPE den Excess nicht erstattet, falls man dessen "REFUNDABLE EXCESS WITH SUPER COVER" in Anspruch nimmt. Ich hoffe, nie wieder Europcar buchen zu müssen, zumindest nicht in Charleroi. Viele Grüße Dr Albert Caruana "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
BRUSSELS, BE - Reviewed by ANDREW - 29 July 2019
" N/A "
" They charged me extra charges when they shouldn't have "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by TODOR - 06 July 2019
" The staff were friendly and helpful. The car was better than expected. Thanks. "
" The staff were friendly and helpful. The car was better than expected. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by IOANA LORENA - 27 June 2019
" I'll recomand to anyone. Thank you! "
" Very cool car. Actually they gave us an Opel Crossland x instead of an Opel Corsa,automatic, very well accesorized. Enough space for everyone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by CHRISTER - 27 April 2019
" I had an odd experience, that the rental was not confirmed until 4-5 hours after I had made the booking. -Not What I would expect from a service like this .I find your prices often a bit better than Rentalcars but Rentalcars services are quicker and smother "
" They were quite understaffed, we had to wait 20 minutes in line, when already kind of late in the evening. -The rent included only fee 150 Km, which I find basically a trick to keep the visual price for the rent. - Otherwise What you would expect good nice clean car "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by SPYRIDON - 25 April 2019
" Everything went smoothly. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by IOAN RADU - 28 February 2019
" Easy booking, many offers to choose, which seem to be much better than if you book directly. I chose a 4x4 at the same price with a compact car. "
" Everything went according to the plan. Very good service at decent prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by FRANCK - 21 January 2019
" Good except when you have to cancel at short notice "
" Friendly, Quick and Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ALEXANDRA - 15 January 2019
" The only problem for me is that the europcar charge me 402 euro for guarantee. I don't think this is fair "
" They charge me 402 euro for guarantee and they haven t still returned my money back "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ANTWERP, BE - Reviewed by OFER - 06 January 2019
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ROBERTO - 03 January 2019
" In one hand, Angelo, the counter staff, was very professional and courteous, explaining all the useful information. In the other hand, for the drop-off, there was nobody in designated underground parking place. I arrived within the service time posted there, so I waited for a long time, then I went to the counter desk where I was informed the the drop-off staff leaved early (At least they should post a message for the arriving costumers). "
" In one hand, Angelo (the counter staff) was very professional and courteous, explaining all the useful information. In the other hand, for the drop-off, there was nobody in designated underground parking place. I arrived within the service time posted there, so I waited for a long time, then I went to the counter desk where I was informed the the drop-off staff leaved early (At least they should post a message for the arriving costumers). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BRUSSELS, BE - Reviewed by OLIVER - 02 January 2019
" I was astonished to discover extra charge for illimitée km use "
" I was astonished to discover extra charge for illimitée km use "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by CRISTI - 03 December 2018
" PROs: Very nice car (almost new), clean, very fast drop-off. CONs: Fuel tank, not full (I can provide photo) but I left it in full (also, I can provide photo) and a bit of queue at pick up (only one person delivering, took at least 30 min) "
" PROs: Very nice car (almost new), clean, very fast drop-off. CONs: Fuel tank, not full (I can provide photo) but I left it in full (also, I can provide photo) and a bit of queue at pick up (only one person delivering, took at least 30 min) "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTWERP, BE - Reviewed by TUCK - 27 November 2018
" OK, but have used better. "
" Office was closed at Car park when I returned the car. No official receipt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CHARLEROI, BE - Reviewed by JAN - 08 November 2018
" If we get money back we should think to tell the story what was happening and there was not a problem for reterning the car... "
" Hello, my name is Jan Zaletel and we rent a car from home and pay for it. When we come to pick it up we did not have credit card whit us, we have just debit card, so we could not get a car. So we did not use our rented car. So we are asking for our money back. What should we do to get it back? And the guy on the front desk was not nice and rude. Best regards, Jan Zaletel "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRUSSELS, BE - Reviewed by SIMON - 26 October 2018
" Easy pick up & drop off. Vechile in good condition & very economical "
" Easy pick up & drop off. Vechile in good condition & very economical "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CHARLEROI, BE - Reviewed by ALEXANDER - 23 October 2018
" I had a confirmed reservation for a car and upon collection I was told that the car was not available. I had to upgrade to a bigger car at extra charge. Why sending out a confirmation if not sure whether a car is available? "
" I had a confirmed reservation for a car and upon collection I was told that the car was not available. I had to upgrade to a bigger car at extra charge. Why sending out a confirmation if not sure whether a car is available? "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by DAVID - 11 October 2018
" Very easy booking process, friendly staff "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by LUC - 26 September 2018
" I was very satisfied with the received service. "
" I was very satisfied with the received service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CHARLEROI, BE - Reviewed by EVA - 30 August 2018
" Quick and easy booking, great support! "
" Smooth and quick pick-up and drop-off, a better car than what I was expecting + navigation. Just great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by SERGEI - 03 August 2018
" Nice new car, better than I expected. Received the car fast, parking is conveniently close to the airport. "
" Nice new car, better than I expected. Received the car fast, parking is conveniently close to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by EMILIO - 27 July 2018
" Please see my comments in section 3 about the Navigation system "
" Very good vehicle, spacious and good engine. However an important note. The Navigation system, which I used extensively for a week, gave instruction in Spanish, which it happened is a a language I know, so no problem for me. But if it would be in Flemish, it would have been a major problem !. It would be good that somebody informs the renter of the language the navigation system is set up, to avoid surprises. Nowhere in the Manual there there were instructions how to change the Language "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ADRIANO - 02 July 2018
" You can book a car within 24h advance, but you can't chance your reservation within 48h advance. This is ridiculous. "
" I found the car ok, the staff well trained, they were helpfull and had a friendly approach, but I would like to have more flexibility on my reserve, even if it's done with an online agency. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by DAN - 28 June 2018
" Very easy to choose car and days for rent, best experience in rent car "
" Best rentcar company that i use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ADRIAN - 14 June 2018
" Smell of cigarettes inside "
" Smell of cigarettes inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRUSSELS, BE - Reviewed by ANDREA - 13 June 2018
" First experience and very positive. I normally use Europcar directly but could not get the package I wanted despite the many online bookings, chats and calls to various offices. With Auto Europe it was truly simple; one online booking and I was sorted within 24 hours. "
" Very pleased with the car and the staff were always as helpful as they could be. Was expecting the car seats to be installed in the car but I had to ask for them and install them myself. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10