Auto Europe
- North America
- Central America
BUDGET BELGIUM CUSTOMER REVIEWS
- 8.1
- 8.7
- 8.8
- 9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BUDGET BELGIUM Car Rental Reviews
Average Rating for Budget :
BRUSSELS, BE - Reviewed by VIKRAM - 05 August 2024
" I am missing help from AutoEurope to get my money refunded. There is no feedback since my last call to the customer care executive. "
" Budget did not allocate the vehicle to me even though I explained them that I lost my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRUSSELS, BE - Reviewed by NEBIL - 26 June 2024
" Since it was not the vehicle I wanted to rent, I had to rent a more expensive vehicle. I am not happy about this. "
" Since it was not the vehicle I wanted to rent, I had to rent a more expensive vehicle. I am not happy about this. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRUSSELS, BE - Reviewed by EAMON - 01 May 2024
" Didn't like the car (but that wasn't Budget's fault!) a Nissan Quashqai. Awful seats (no lumbar support) and not a nice car to drive "
" All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by MATE - 11 March 2024
" Comment upwards. "
" Somebody was smoking in the car before and it made it very smelly. There was nobody there to get another car, and also at the return they gave no discount. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BRUSSELS, BE - Reviewed by LINO ANGELO - 09 November 2023
" All as expected. Car was clean and relatively new. "
" Great car and straight forward, no pressure rental procedure. Dropped off different location at a charge as needed to depart from different airport. Recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by FRANK - 18 October 2022
" Great experience all around "
" Great experience all around "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by PAULINA - 01 August 2022
" Very happy with Auto Europe - yet again :) "
" All was good. The exact location to park the car at the drop-off parking is poorly signposted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by LUC - 01 April 2022
" All went OK! "
" All went OK! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHARLEROI, BE - Reviewed by DANIEL - 30 January 2022
" perfect , easy service "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by TAKUMI - 17 November 2021
" The service was good. "
" The condition of the vehicle was not good. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BRUSSELS, BE - Reviewed by LUC - 23 September 2021
" Good experiences as usual. "
" During the drop-off the receiver did make a mistake and did charge me petrol nevertheless the car was brought back full. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by PAOLO - 17 June 2021
" Very positive "
" Very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by TAKUMI - 19 May 2021
" Very useful. "
" Overall was OK. But too many recommendations for upgrade car grade/insurance. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by DINESH - 04 September 2020
" Long waiting time during pick up "
" Took very long time of 1 hour to pick up the vehicle and car was not so clean as it usually is. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRUSSELS, BE - Reviewed by DINESH - 25 July 2020
" Easy booking and good experience always "
" East and cost effective. Unlimited kilometers is excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTWERP, BE - Reviewed by ROBERT - 04 July 2020
" Clear website, clear information, clear reservation, good deals. Going nowhere else, clear. "
" Very clear and friendly contact and explanation of the whole proces. When they proposed another car than the one I reserved I asked if a more comfortable car was possible and he didn't hesitate to look and offer me a much better car which made a huge difference in our driving experience. Highly appreciated! Little tip: Please suggest as a standard to all your customers to take photos of the car before leaving the premises to avoid unnecessary stress and conflict. Easy to avoid like this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by RARES - 08 March 2020
" Except for the pick-up, overall OK. "
" The car was not ready at the pickup and I had to wait half an hour to be cleaned even though I have booked weeks ahead. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRUSSELS, BE - Reviewed by ALEXANDROS - 06 January 2020
" Very kind staff and the car was in great condition. "
" There was a 40 minute delay because the car wasn't ready for us. At the drop-off the guy who was checking the car didn't speak good english. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by PASCAL - 28 November 2019
" I use your services a lot and things is are usually very good. But this time it went wrong. I booked the day prior, actually around 21h. Booking told me my rental could not be confirmed, but give me no reason. So I did not know whether I had a booking or not so could not book somewhere else and end up with a double booking Instead I had a mail the next morning to let me know my booking did not go through. This is really not good, as now I had no booking when I arrived at the rental place! System should say: booking confirmed or booked refused ( or if it says not confirmed, then we should be able to cancel the booking) "
" O comments "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by SAADETTIN - 11 September 2019
" Was exactly like I expect "
" Very satış dair about kindly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by EDUARD - 24 May 2019
" As I paid twice to you 89,11 EUR and 60,48, in additional 66,81 to Budget. I have not received the car I wanted receive. I needed the police help to receive a key. Budget clientservice told us that they do not accept your insurance. I lost two hours in Brussel Airport, I was delay and I lost a lot of money. I have never had such experience. "
" Hello, I claim to you and I want to get back my money which has been withdrow from by bank account wrongly. I additianl, I would like to receive the excuse for what happened. I have reserved the car Opel Astra 4 door with Refundable Excess with Super Cover from 10:00 18.05.2019 until 17:30 19.05.2019. Pick up Brussels Airport and Drop off Brussels Airport. I paid by my creditcard 89,11 EUR (the documents have been added). My fly was delay (the delay Document has been added) and I came to Avis Budget Brussels Airport Office 11:15. First, your agent in Brussel Airport told that they do not have Opel Astra and I will receive Peugeot 2008. Your agent has not accept paid insurence. He told that we need to pay in additional 44 EUR. He printed out the agreement, but I saw that it was the amount of 105.- EUR in additional for insurance. I asked how the price has increased more than twice during 5 minutes. Then appeared Ahmed ID 20195. He destroyed the agreement with 105.- EUR and print out a new one with the amount 66.- EUR. As time was running and I was delay, I agreeded to pay 66.- additional insurance, hoping that we can solve this probleem later. In additional, your colleagues withdrow 141,59 EUR. as deposiit. I asked for the credit card receipt. Ahmed ID 20195 told that it is impossible to give it to me!!! As I asked it once again, he grabbed the contract from my händ and told that he will not give me any car!! It is unbelievable that such things can happen in your ofice in Brussel Airport! However, the contract and the car key I have received. I had nothing but to go to the police, to get a credit car receipt to understand what has happened. With two policeman help, I have received one receipt for the deposit 141, 59 EUR. But not for the amount 60,48 EUR. I have added into attachment my bank statement. Two days rent paid 216,40!! Please pay me back 60,48 EUR. Please give me answer, why should I needed to pay 66,81 EUR for insurance in additional. As I have paid twice for the insurance, please pay me back the part of paid amount. My bank account is Swedbank, SWIFT HABAEE2X, IBAN EE96220000110443610. Please give me comment about your colleagues behavior. If you have an additional questions I will be happy to answer. Best regards Eduard Rist +3725087450 risteduard@gmail.com "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BRUSSELS, BE - Reviewed by OMER - 23 May 2019
" The best car rental website "
" It was a smooth and plesent preceadure. Very warm and welcoming stuff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by DRUVIS - 20 May 2019
" Quickly to get and drop off the car "
" I travel from Brussels to Switherland and asked for wifi in car for 10€/day, but when personal hear I travel to Swiss then wifi was not possible to get! That was ugly! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by DAVID - 08 May 2019
" Efficient "
" Very good, everything went smooth "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ANTWERP, BE - Reviewed by GERHARD - 06 May 2019
" Bad experience "
" When I made the reservation it appeared when I receive the car that I've booked twice the same car. I didn't know about this. I send an email, and uptill nothing happened. The email from Europecar with a warning was send to my junkmail. I didn't saw this mail. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by RONAN - 17 April 2019
" Overall a good experience. Staff at the pick up were very helpful and friendly. "
" The only gripe I have is regarding the fuel policy. I needed to drop it back full but there was no advice regarding where to do that before reaching the airport. It would be helpful if there was a note/advice regarding the last fuel stop. Also, I was advised that Budget would be keeping my whole fuel deposit even though there was still 1/4 tank left. That seems unfair to me. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by LUC - 11 April 2019
" Everything went (again) fine! "
" In general my experiences were very good and the people were very helpful except that most of the people I spoke with were not able to speak my language (Dutch) in my own country. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BRUSSELS, BE - Reviewed by SERGE - 08 April 2019
" no pb excellent "
" no pb excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by ANTON - 18 February 2019
" Good "
" Good and fast experience. Ran very smoothly. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by FREDERIC - 15 February 2019
" Ras "
" Ras "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by FRANCK - 20 November 2018
" Perfect! "
" Great Car, Great people! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by FRANCOIS - 13 November 2018
" Nice rate, voucher easy to use with the car rental company. Might try another rental company next time I am in Brussels but will keep Auto Europe :) "
" The counter staff inside the terminal was nice and efficient until the moment when he suggested to take additional insurance to cover everything. Based on my own experience, I decided to decline the offer of extra coverage (the offer was 28 euros per day). Overall, a good experience that could have been great. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by THEODOROS - 08 November 2018
" Everything run very smoothly, no complains "
" Everything run very smoothly, no complains "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by HARI KUMAR - 22 October 2018
" Very nice staff and vehicle was in good condition. "
" Very nice staff and vehicle was in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by MAUREEN - 11 October 2018
" The website is easy to use and prices are very competitive. Payment is fast and all information is displayed. "
" The counter was hard to find, but the staff were friendly and helpful. The car was very clean outside, but the inside had mud and chewing gum stuck on the seats. Security deposit is extremely high. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRUSSELS, BE - Reviewed by KARLA - 20 September 2018
" Terrible experience with Budget. It was also very hard to find a car parking space when returning the car. Excellent service from Auto Europe customer care. "
" The Budget counter staff kept insisting that I had no insurance on the car and I needed to add €60 to have an insurance otherwise I would be liable for up to the full price of the car if something happened and not just an excess. He refused to acknowledge the auto europe voucher and when I called auto europe and passed him the phone he refused to listen. Eventually his colleague had to intervene and suddenly the insurance coverage was found and I didn't need to pay anything. This was a really shameful ploy on the part of budget. Trying to scare customers to adding extra insurance saying there is none. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by ANAND PRATAP - 22 August 2018
" Overall Good Experience. "
" Overall Good experience. Car was good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRUSSELS, BE - Reviewed by CHRISTOPHER - 16 August 2018
" Auto Europe . Great service provider "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTWERP, BE - Reviewed by BREMS - 13 August 2018
" Except my bad experience with Antwerp Station, no further comments. "
" Budget is a Satisfied experience but..... The Station in Antwerp Railway is a serious issue as they are mostly closed and not open on Sundays or Holiday. My confirmed booking was on the Belgian National Day. So when reached the office after arriving from the UAE.... all closed and NO contact number. Then I find on my phone a message that I should collect the car another day when the office is open. That is seriously disappointing when arriving with all your suitcases. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by CIPRIAN - 17 July 2018
" so and so. what to say more "
" at 8,30 hrs nobody was there to take the car. i still not received the invoice for extra insurance i have paid. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BRUSSELS, BE - Reviewed by TOM - 07 July 2018
" Easy to book and prices are really sharp. Car and pick up / drop off where all OK "
" All fine - good staff. Car requested was not available though ... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHARLEROI, BE - Reviewed by FABIOLA - 25 June 2018
" Great experience. "
" Great car (new car, only 700 km). Easy drop-off. Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10