Auto Europe
- North America
- Central America
U-SAVE AUSTRIA CUSTOMER REVIEWS
- 6.5
- 7.4
- 8
- 8.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
USAVE AUSTRIA Car Rental Reviews
Average Rating for Usave :
VIENNA, AT - Reviewed by KRISTINA - 07 November 2023
" I trusted autoeurope that the offered car rental is trustworthy. Now I am a unsure if that will be the case in the future. "
" The guy at the drop off was very friendly. Employees at the airport office were not friendly at all. The waiting time was very long. There is just one office handling 4 different car rental and it was very hard to find. According to autoeurope I rented at usave, but the logo at the airport and on the car sad „dryvve". When I asked about it I just got the answer not to worry. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by JONAS - 05 November 2023
" In general everything was good "
" Smooth service, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ROY SZE CHERN - 12 October 2023
" It was a pity to see that only one(1) staff was manning the counter in Vienna airport causing a queue to build up and customers including myself had to wait 30-45 mins to get our cars. "
" It was a pity to see that only one(1) staff was manning the counter in Vienna airport causing a queue to build up and customers including myself had to wait 30-45 mins to get our cars. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PETER - 22 September 2023
" Hreat as usual "
" Tank only 1/4 full Windscreen dirty and had to be cleaned "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
VIENNA, AT - Reviewed by SOPHOCLES - 06 July 2023
" It was a brand new car model OPEL Moka. Very economic car with a lot of driving assist systems such as lane assist, obstacle close, rear camera etc. "
" It was a brand new car model OPEL Moka. Very economic car with a lot of driving assist systems such as lane assist, obstacle close, rear camera etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by FLORIN NICOLAE - 04 July 2023
" Very pleased with autoeurope, very unsatisfied with usave. Scammers. Simple as that. "
" When I picked up the car they demanded to take an extra insurance from them and told me the booking I had did not cover any damage. This was false and it clarified only after I called autoeurope and they talked to usave. This is the first time I came across this kind of scam after a lot of booking. After autoeurope talked to them, my correct reservation "'magiccaly" apperead on their sistem. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by TAMER - 23 June 2023
" AUTO EUROPE was good and clear "
" The vehicle was in good shape and the represintieve was nice for us. The Q in the counter was slow as we had 1 person in the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PETER - 19 May 2023
" great as usual "
" the car I booked was not available..only a "similar" one with a lot of missing features compared to the one booked. AGAIN - this is happening frequently with U-Save the tank was not full though it was mentioned as full in the contract. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by KALMER - 01 April 2023
" All was good "
" Nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALEKSANDER - 18 February 2023
" ok "
" when picking up the car, give a map of the place of return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by IGOR - 31 January 2023
" all OK "
" all OK "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by YAN - 31 January 2023
" Очень удобно "
" Посоветую друзьям "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MARTIN - 09 January 2023
" We have used auto Europe several times Mist of the time we get good cars and goid service "
" Everything went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by KIAN HUAT - 06 January 2023
" The customer support staff was prompt and helpful in replying my emails. Thanks for your great support !! "
" The counter staff is polite and helpful. I had some problem locating the return point and he helped me with a map and some guidance. I didn't get the Astra Estate that I booked and the rented car was a bit too small to put in my 2 luggages. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by ROBERTO - 31 December 2022
" I wouldn't recommend a car rental company that charges unexpected amounts for cleaning that other companies don't charge. "
" After insurance and hidden cleaning charge of over 80€ for removing 3 items (paper bag, empty can and magazine page) the cost was not honestly of any saving. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by LOUKAS - 29 November 2022
" Great Experience. I found everything to be easy and at an excellent price. Thank you and keep the price low and the standards up. "
" USAVE is awesome! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MARTINA - 04 November 2022
" All good "
" Everything went well, from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DAGMAR - 18 October 2022
" All went well, without any issues. Very pleasant and helpful staff "
" Very helpful and pleasant service guys. All went well, without any issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MICHAEL - 29 September 2022
" The initial pricing was a bit high, but after modifying the reservation I was very pleased with it "
" The person at the front desk was a bit impatient, but other than that, a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DANIEL - 25 September 2022
" I was asked at the counter whether I would travel abroad (which would apparently cost 99 EUR), to which I clearly responded NO. My card has been charged 135 EUR. I am disputing the charge. "
" Fraudulent charge on my card "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by PETER - 06 August 2022
" Good support but the guy on the hotline is helpless and cannot solve the problems "
" Car not clean Damages not mentioned in rental contract (that is happening with Usave every second time!!) Tank not full though I booked full/full option (standard problem with Usave) "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by PETER - 10 April 2022
" Very friendly helpdesk but could not solve the fueling topic...! "
" Car dirty Staff not competent and unwilling in finding a solution Fueling policy acc voucher full-full but car only fuelwd 1/8 and on reserve after 5km!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by GONÇALO - 30 October 2021
" Will have to think twice before renting a car in the future. "
" Not a very good experience, sadly. First of all, at the counter, since we told that we were going to travel abroad (Slovenia), we could have been warned that we should buy the motorway badge for Slovenia as well. I'm from a country where things do not work this way (on motorways) so I'm not familiar with theses processes. I've ended up paying a big fine in Slovenia for circulating in the motorway without badge. I was also charged extra 400€ at the check-out for seemingly having made a scratch on one rim. I was surprised as I've signed a paper at the check-out where no issues were listed and then I get an invoice charging me for almost 400€ to pay for new rims. Zero explanations. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by CIPRIAN - 02 April 2021
" I can recommend the Company. They have new cars , good conditions and friendly staff. "
" I had a very good experience with USAVE. I had used many times the renting from this company and each time it was a very pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by CIPRIAN - 18 February 2021
" Very good and proffesional experience. I will rent also in the future "
" Very good experience with rented Car. I have used many times until now the same renting company. I can recommend it for professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by EVANGELOS - 26 October 2020
" . "
" Extra charges for local highway fees, sterilization fees, Credit Card Block: EUR 2,200.00 "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by RALF - 09 September 2020
" fine as always "
" nobody at drop off nobody answering phone car with many small marks and breakages charges which were not stipulated on voucher fast e-mail communication good vehicle with cheap winter tyres in high summer! cheaper than all the others friendliness of staff okay "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by BORLAN STANCA - 20 August 2020
" Excellent overall experience. I will use it for sure in the future and i will also recommend to other people. "
" Very friendly and helpful Staff. Car in very good conditions. Overall a very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by EINAR - 10 March 2020
" I rented Opel Insigna and the servie and the car were both above normal. "
" Good service and good value. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by VICTOR - 10 March 2020
" I will recomend Auto Europe not colaborate with U Save company!!! "
" They charged us for the demage that we dindn't made! And even there was a very little scraches ( on the back part of the mirror), they took for this 120 EUR! I understand, that is their policy - not big price for rent, but very big price for "damages' . We will never use again the service of this rental company! Also they block on the credit card a very big ammount - 2200 euro! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by ANDRII - 02 March 2020
" AutoEurope не обработал мое бронирование и не передал данные в прокатную компанию! Я потерял 3 часа времени, очень много нервов и мною были потрачены лишние деньги на арену авто в другой компании! "
" Сотрудники помогли мне позвонить на горячую линию AutoEurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by GEORGIOS - 25 February 2020
" Bud Experience "
" Bud experience "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by IVAN - 21 February 2020
" Everything was fine. "
" Everything was fine. However, you must carefully inspect the car before renting. There was very large deposit per car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VIENNA, AT - Reviewed by OLEKSII - 17 February 2020
" Not correct deposit amounts showing "
" Deposit amounts was bigger then in voucher! "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by VLADIMIR - 07 February 2020
" I think Auto-Europe must be more currefully to purpose rent company like U-Save. It's my horriblest experience. "
" Provided Hungarian car(for number plate), because that asked to pay additional fee for crossboarding to Germany from Austria in amount 188 euro. If I have known it at beginning booking I never choice the rent company U-Save. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by BOGDAN - 30 January 2020
" I submitted complain 932331 which was still not answered. "
" I received a car from a lower class than booked (opel corsa instead of opel moka). I did not received any receipt upon drop off (only verbal confirmation that "all is ok") and the deposit is still blocked. I submitted complain 932331 which was still not answered. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by LUCIAN - 13 January 2020
" ok "
" When I picked-up the car, there was no windshield fluid. I bought it but U-Save didn't refund me the money. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by VLADIMIR - 13 January 2020
" Auto Europe provides good telephone support. My complain about the extra fees charged by USave is still pending. "
" Fees at the counter differ from those started in the voucher, and the staff insists on paying their fees. Amount reserved on credit card was much more than started in my voucher. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by KYRYLO - 09 January 2020
" All was fine. Nice new car, price Iqual to quality. Recommend "
" Good and friendly communication. Everything is fine and done in a proper way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MARK - 08 January 2020
" Auto europe may get you best prices but makes things complicated. They offer insurance from the car supplier and one blames the other. "
" Paying a deposit when you pay for a top full cover is nonsense. And not only, the money they block from your account will be returned up to 30 days from returning the car and not immidietly. Beware. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by CONSTANTINOS - 30 December 2019
" One day prior to our departure by mistake we fuelled up the car with diesel instead of petrol. We realised it Immediately and we called the U save desk . No one replied . We called Opel service assistance Austria and they told us that that car has plates Hungarian ( even thought that we rented it in Vienna for our stay in Austria ) and that I should call Opel Hungary. I called opened Hungary and they said they cannot assist us. So we were left with no car at a gas station . We had to extend the stay and purchase another plane ticket . Next day we had to go to the rent car office ( since they still did not answer the phone,) and they told us that we had our selves to take the car to the Opel service . We paid a crane and took it to Opel . AT the rental office a very rude employee told to pay 1066 eur for the damage . It seemed a lot but we paid it . 2 days later we received the invoice from Opel . It was just 168 eur!!! We requested a refund . If they don't we will proceed legally because their fees was unjustified "
" One day prior to our departure by mistake we fuelled up the car with diesel instead of petrol. We realised it Immediately and we called the U save desk . No one replied . We called Opel service assistance Austria and they told us that that car has plates Hungarian ( even thought that we rented it in Vienna for our stay in Austria ) and that I should call Opel Hungary. I called opened Hungary and they said they cannot assist us. So we were left with no car at a gas station . We had to extend the stay and purchase another plane ticket . Next day we had to go to the rent car office ( since they still did not answer the phone,) and they told us that we had our selves to take the car to the Opel service . We paid a crane and took it to Opel . AT the rental office a very rude employee told to pay 1066 eur for the damage . It seemed a lot but we paid it . 2 days later we received the invoice from Opel . It was just 168 eur!!! We requested a refund . If they don't we will proceed legally because their fees was unjustified . can you intervienne some how? Is there a customer protection ? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by MARIO - 03 November 2019
" easy "
" hidden costs and additional charges have been applied. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by TAMAR - 18 October 2019
" Everytime i check ,best deals "
" Recieved the car I have ordered,good serviece. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by NIKOLA - 29 September 2019
" Very bad ratio between quality and price "
" -Cross border fee is very high (comparing to other rental companies) -fuel was not full (pretty difficult to target 6/8 of fuel capacity, looks unprofessional) "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by DIOGO - 19 August 2019
" I have always used Autoeurope and it had never happened to me before. "
" I lost my flight. I arrived later than 11pm and the counter was already closed. Ok, I knew it could happen and I returned to the airport the next day in the morning to get the car. They refused to give me the car because the booking was for the day before. But it was still in the period of the rental, it makes no sense to me. I hope I can be refunded. :( "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by NICOLAAS - 06 August 2019
" Easy and most pleasant transaction. "
" Very efficient and friendly staff. Pick-up was done in less than 15 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MENGYI - 22 July 2019
" I didn't get the car. Please reback my money. They say the car is broken and can't contact your company. I'm really hate it. Already mail to you. No any reply. "
" I didn't get the car. Please reback my money. They say the car is broken and can't contact your company. I'm really hate it. Already mail to you. No any reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VIENNA, AT - Reviewed by SIRJE - 05 July 2019
" Very nice service and good car. Just the extracharge problem mentioned before "
" The only problem - I have been charged extra about 84 eur after the return - without any comment or information of that money taken. Need an explanation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by DIETER - 21 June 2019
" They charged 30 Euros airport and tourist tax, which was not mentioned in the Autoeurope listing. Price was incorrectly displayed on Autoeurope, not as cheap as it looks. "
" They charged 30 Euros airport and tourist tax, which was not mentioned in the Autoeurope listing. Price was incorrectly displayed on Autoeurope, not as cheap as it looks. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by NANANG - 17 April 2019
" Same as in point 3. "
" We have no problem with car and paper works with USAVE. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PETER - 24 March 2019
" Great as usual but should work with the rental companies to avoid troubles like the a.m. "
" Only provider in Vienna charging an „airport fee"...as it was mot mentioned in my voicher I refused, just to be told that I have the wrong voucher! Fuel policy simply unacceptable...I had 80km range when taking the car...how shall anybody fuel to this value again?? Personnel is very friendly though, except when asking them, why they have a „hidden" tax and this very unconvenient fuel policy...I have been told that I am free to choose another provider! And that's how you guarantee, that a client is NOT COMING BACK AGAIN! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by BARRY - 26 February 2019
" Good value. Convenient location for pick up from airport. "
" Friendly and courteous staff. Efficient pick-up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by TAREK - 11 February 2019
" Excellent "
" Easy going, very friendly staff. Excellent service :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MLADEN - 04 February 2019
" ok "
" fair, but they really check your car for any scratch to see if they can take you 500eur. Luckily, I didn't have any. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by VALENTYN - 13 January 2019
" Ngchyfl "
" Problem found office rented the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by BOGDAN - 12 December 2018
" - "
" 3 main issues: - location not clearly described, and is very easy: Drop-off parking. in the corner :) - car was without winter tires (then i had to come back to change) - when was the moment of drop-off... staff was not there... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
VIENNA, AT - Reviewed by MIROSLAVA - 30 November 2018
" based on the experience by the company U-SAVE described, I would like to avoid this type of the experience for me and my friends "
" the car was not ready, even I call to the office before taking the car - it was without fuel; instead of ordered car we received the car with strange color; the price of the border crossing was not indicated in the offer even we informed upfront about it; GPS what was ordered was not present; I return the car on 8.11.2018 but until today (30.11.2018) I didn't received back (not even partially) the cash deposit 900 EUR !!!!!!! despite several calls to the company U-SAVE at the Nb. +43 1 7007 36540 (my contract U-SAVE nb is VIE - 1019; confirmation Nb. 002267C; auto Europe Voucher Nb. 15359318) "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 6
VIENNA, AT - Reviewed by GUSTAVO - 17 November 2018
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by PETER - 24 October 2018
" Great as usual "
" Car has unpaid parking fines in Vienna which caused severe troubles incl blocking of the car by police "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
VIENNA, AT - Reviewed by LIESL - 05 October 2018
" This experience has soured me extremely. I was honest about the use of my car, expected a cross border charge (even though that was not mentioned in the terms and conditions), but my unlimited mileage was not unlimited, nor was the cost of the vehicle close to my voucher amount. "
" After reading emails from your company and through the rental agreement, using your company to rent from Usave ended up costing me 3 times the voucher amount. What good is a voucher if I have to pay so much more upon rental? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RAM - 25 August 2018
" What is the use of using Auto Europe if I cannot know in advance the final price? If I am about to be charged "extra", it should be noted clearly in advance. "
" Was charged Extra 15 Euro Tax that was not specified in the Voucher. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by GATIS - 06 August 2018
" Experience was very unpleasent: (1) I got another car (not one that I ordered; (2) car was very uneconomical (thus I paid extra about 50 EUR in gas only; (3) I found out that there is a limited of km (150 km) abroad (when I ordered the car I informed the company that I will be traveling to Slovakia); (4) there was no opportunity to purchase a full insurrance. "
" I ordered Toyota Auris Hybrid. There was no such a car in the company. I was told that I am their first client in Vienna airport and they had only Subary 4x4 cars. Comsumption of gas of Subary was 8,5 l /100km, which is not want I expected for a new car. Thus I paid about extra 50 EUR only because I was tricked and not received car I ordered. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1