Auto Europe
- North America
- Central America
HERTZ SWEDEN CUSTOMER REVIEWS
- 8.5
- 8.5
- 8.9
- 9.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ SWEDEN Car Rental Reviews
Average Rating for Hertz :
STOCKHOLM, SE - Reviewed by DENNIS - 22 August 2025
" Thanks my money is Back to my Account You ar best "
" Thanks my money is Back to my Account "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MATHIAS - 21 August 2025
" Xxx "
" xxx "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GOTHENBURG, SE - Reviewed by PATRIK - 26 May 2025
" Everything went smoothly, as expected. Quality service, fast, done in 1-2 minutes. Really quality service experience. Will use again and recommend others. "
" Everything went smoothly, as expected. Quality service, fast, done in 1-2 minutes. Really quality service experience. Will use again and recommend others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by DOMINIQUE - 26 March 2025
" excellent search engine "
" excellent value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KIRUNA, SE - Reviewed by CHRISTIAN - 30 January 2024
" The car was spotless and very well equipped for the winter snow extreme weather conditions which made driving on the snowy roads super easy and confortable. "
" Booking was easy and communication was excellent throughout. Great car at a great rate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by KÁROLY - 27 October 2023
" Fast and close "
" Our car was damaged, which we were not informed abaut. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by TEODORAS - 11 October 2023
" Easy to book. "
" Everything was quick and convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by TOOMAS - 17 September 2023
" The car was great and well cleaned. Liked it! "
" It was great, sad that their self-service kiosk doesn't work with Estonian Driving License, so we had to call support. Loved the car and overall service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JONKOPING, SE - Reviewed by JANET - 21 August 2023
" It would have been nice to have counter staff to explain the billing etc. I do have some questions about our invoice which I will forward to Hertz. "
" There is no counter staff for this location! Pick up and drop off both done through a machine in the parking garage. It works pretty well and is more or less user friendly. However, when we arrived we had no idea how to find our car and were a bit bewildered. Fortunately an employee of the business that is currently in the former Hertz office showed us the way to the parking garage and helped us check out our car. Just good to know! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VAXJO, SE - Reviewed by PIERRE - 21 August 2023
" The car was perfect and comfortable and except the lady in Malmö, I had a great experience. "
" The return of the car was not very friendly as I parked in the street in front of the office and a unpleasant lady told me that she did not have time to go and park the car herself. She said that I had to do it myself on the dedicated parkplace 150 m. far from the office... Fortunately, her colleague was more pleasant after when I delivered the key back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by SIMON - 14 August 2023
" Hopefully that using a third party setvice and paying a discounted rate doesn't affect the quality of services. Will see the next time. "
" Car wasn't ready at the time booked and announced 1 to 2 of wait. Offered an electric car which I took but not as easy to find the charging stations and wasn't able to charge in.ost places. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by WIM - 05 August 2023
" Ok "
" Nobody available at start or drop-off. Small damage was not mentioned at start, nobody could be contacted. No feedback after drop off. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by JOZEFFINA - 28 June 2023
" Fast car receiving an fast drop off. "
" Everything went fast and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALMO, SE - Reviewed by JOHN - 02 May 2023
" The price provided through the aggregator Auto Europe was very good - well below what I could achieve as a gold Hertz customer directly - I will stick with Auto Europe for a while to see if this is generally the case with their suppliers. "
" The pick up delivery was very easy but the car while fine wasn't what I expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LULEA, SE - Reviewed by ROSSANO - 21 February 2023
" End price not clear at the moment to decide to start reservation or rental. "
" I did not have at any time a copy of contract in my hand. I cannot check if anyone require to me to paid twice the insurance. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GOTHENBURG, SE - Reviewed by MARTIN - 21 February 2023
" If there is any possibility of a partial refund for the hire period, as I returned the vehicle on the same day as I picked it up, it would be very much appreciated. I do understand that this is not really your problem, particularly as I booked through an agent, but thought it was worth asking "
" No problems with the hire. I picked up the car OK, but shortly after received a call to say my son had been rushed into surgery in Prague. So, I dropped the car off at Gothenburg airport on the 4 days early and flew to Prague. So I only had the car for around 6 hours before the holiday was cut short. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GOTHENBURG, SE - Reviewed by ARMEND - 05 January 2023
" Very happy with the car, and all the experience. "
" Very kind people at the service desk. Quick procedure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by MIRO - 03 October 2022
" Herz in Gotheborg is super, Nice staff, fast pick up and return and new car like I order. "
" Nice staff. New car, like I order. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by PAULO - 24 August 2022
" good "
" i have made the drop off of the vehicle on the arranged site on date, but after three days hertz sent me a email telling me that the vehicle has a "new" damage (one that he didn't have when I drop off the car) and sent me photos taken 2 days after drop off. I will not assume a responsibility for an event that did not take place when the car was with me "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by MIROSLAV - 07 June 2022
" What a rip off "
" Hertz charged us for refuelling even though the vehicle was fully refuelled by us right before returning the vehicle. Further, Hertz charged us for additional insurance charges even though we did not order anything. In total, Hertz charged us 412 SEK for no reason. We are hereby filing a complaint about this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
STOCKHOLM, SE - Reviewed by KURT - 23 April 2022
" No instruktions before Pilkington up electro - hybrid. P-TOOL MISSING IN CAR "
" Got smaker car then ordered "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
STOCKHOLM, SE - Reviewed by MERIC - 12 April 2022
" PLEASE SEND TO ME MY RECIEPT WITH COMPANY NAME.. "
" PLEASE SEND TO ME MY RECIEPT WITH COMPANY NAME.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALMO, SE - Reviewed by ATTILA - 16 March 2022
" In Sweden the child seats are all rear faced by law, this wasn't clear from me and would be happy to see this before, since this was one of my problems (to get only rear faced). There should be a manual in the car, or available in PDF format when we got the car. Otherwise it was a pleasant experience. "
" The Hertz lady did wait for us, before closing. The car itself was very nice, got small documented scratches on it. Got a free upgrade too, to Volvo V60 B4. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MARTIN - 26 August 2021
" No problems. "
" First time renting a car in a foreign country. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by CHIE - 02 September 2020
" GREAT! "
" great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NYKOPING, SE - Reviewed by MARTIN - 27 August 2020
" As I wrote the car which I get was very dirty so I will be welcome if for the next time I will get some discount from Hertz. "
" Hi, I just have one claim about the car which I get. It was very dirty and I was going at the meeting with important client so as you can imagine it wasnt a good sign. So Im giving you this feedback to consider it for the next time. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GOTHENBURG, SE - Reviewed by MARCIN - 26 August 2020
" Got an invoice from Herzt and it shows that autoeurope charged me extras that they did not have. Top of that AE provided wrong informations about the deposit I will have provide you the Hertz. Next a could not find - how long I will have to wait for my deposit to be returned to my CC. Strange that it is taken from card immediately but it is not processed straight after the invoice is cleared and shows that no damage or extra cost have been charged. Very unsatisfied with this. "
" It will be good to get informed before arrival that opening times have changed for the office. Was disappointed to find it out on the place of rental. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JOHAN - 10 August 2020
" Nice car and I'm willing to rent with herz again. "
" When I got the car, there was damage to the car before using it, and getting in contact with herz was challenging. The car was a plug-in hybrid and the charging cable was not in the car, what is the use of a hybrid car then? But we where very pleased with the upgrade of the car, thank you "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
STOCKHOLM, SE - Reviewed by TOON - 08 January 2020
" very good experience! "
" very good experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by ROBIN - 07 January 2020
" Everything went really smooth. The Customer service Agents I talked to where very nice and helping. Next vacation I'll rent from Auto Europe again - for sure! "
" The rental Staff was nice and we didn't had to wait at all. The checkout of the rental agreement was fast and without any trouble. Total time at the HERTZ location was about 3-4 minutes. The car I got was like reserved. Everything was great. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by LEON - 07 January 2020
" Love Autoeurope, they are great value and really easy to use. "
" Always a great experience with Hertz, easy and great cars. very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KARLSTAD, SE - Reviewed by LASZLO - 05 January 2020
" You should clarify the rental details for unusual periods( national holidays, etc) with every rental company and specify them on your website when making a reservation. "
" They did not want to identify me based on my national ID card only based on passport wich I did not have at me. The office was closed, their customer support person was very rude, I felt discriminated. They just sent me away without a car which I payed for!!! I talked to Autoeurope customer support, and she was kind and tried to help and find a solution which was a quite complicated one(finding another car on Christmas 2nd day). I stayed in the wind and cold for 2 hours and got ill. After 2 hours we got on the phone another Hertz customer support who helped us after taking several pictures of me, my Id card and my Credit card. Again, very frustrating and discriminating "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 5
GOTHENBURG, SE - Reviewed by JEAN - 05 January 2020
" Everything OK "
" No special comment. Everything was OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LULEA, SE - Reviewed by ANDREW - 05 January 2020
" Always has been a good experience "
" Experience excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by CHUN HWEE - 27 December 2019
" No comment. "
" Staff gave an incorrect website address for the registration of car for driving in Norway. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
STOCKHOLM, SE - Reviewed by JARI - 26 September 2019
" Been using Auto Europe for years, your service and pricing is outstanding. I do understand that my recent rental experience with Hertz is out of your control. "
" When checking the car before dep, i noticed a smell of something lemon / citrus and i thought it was the rest of cleaning / re-cond liquid they been using to clean the car after previous renter. I went to pick up a family member who is allergic to cats, she gets into the car and after a few minutes, she starts to show reactions of having an allergic reaction (sneezing, running eyes etc). That got worse and i had to send her back home again. Upon further examination of the car, we realized that the smell was coming from the cargo area (Volvo V60 wagon) and our guess is that some previous renter had been transporting cats and the smell was cat urine. As i had family plans for the rest of the weekend involving the person above, i went back to the rental agency the following day (21 Sept) with the intention of exchanging the car. Met Hertz rep, Mr Axel (did not get his surname) who sat in the backseat for a few seconds, then concluded that there is no cat urine smell and that i will not get another car. I argued the persons reaction as above, i had rented another Volvo the previous weekend from the same rental office that did not have this smell, but his reply was still "no, i will not get another car". His final comment was "do i still want the car?". I found that question quite odd but as i had plans for the remaining weekend, I could not return the car, lose the remaining rental cost and rent another car from other agency. My mistake was that i should have notified the rental agency immediately before leaving the airport but i thought that the smell will eventually go away. I have been using Hertz at Bromma airport the last 6-7 years and i have always met friendly and service minded people. However, my experience above says i need to consider other agencies. Note also that Hertz parking area had several other cars of the same model so there was surely replacements available. Also, refuse an exchange when my reason is clearly medical, i find that outrageous. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
STOCKHOLM, SE - Reviewed by JÖRGEN - 26 September 2019
" Great car bad IT support, not integrated. "
" I had to reenter all the information that I had given online when I booked the car at the local office when I picked up the car. I could not get one invoice overview. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JARI - 19 September 2019
" Best pricing, plenty of selections. "
" New car, fast check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by ANNE - 15 September 2019
" will always prefer to rent a car with you "
" would only rent from Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by MARTIN - 11 September 2019
" Easy booking, simple documents. I will use Auto Europe next time again. "
" Everything was quick and perfect. 5 mins for pick up and 3 min for getting back. And our car was better level than we booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by IVAN - 21 August 2019
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by GILLES - 21 August 2019
" Very good experience, good organisation "
" Very good experience, good organisation "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by MANUEL - 21 August 2019
" The car wasn't there when I went to pick it up, despite having it reserved months ago. The vehicle was not cleaned well before delivery, it was still up to the contract with sensitive information from the previous customer. I have not yet been sent the invoice for the damages, despite asking several times. "
" The car wasn't there when I went to pick it up, despite having it reserved months ago. The vehicle was not cleaned well before delivery, it was still up to the contract with sensitive information from the previous customer. I have not yet been sent the invoice for the damages, despite asking several times. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by STEFAN - 06 August 2019
" easy to use web site and good care rental deals "
" friendly and efficient staff, nice car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LULEA, SE - Reviewed by BROR - 27 July 2019
" Very Good support "
" Se har to change the car coused of wheel vibrations byt everything sås silver perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KARLSTAD, SE - Reviewed by LASZLO - 23 July 2019
" All in all it was ok. "
" Should check and update the status of the car (damages, repairs) in the system so the client would get a clear situtation of the car when starting the rental. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by VAIDAS - 03 July 2019
" The deposit still not returned to account. It have passed already 5 days "
" The deposit still not returned to account. It have passed already 5 days "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
UMEA, SE - Reviewed by OLEG - 29 January 2019
" everything was fine, but there were no staff at the reception desk at the airport, I had to call and wait for the manager, both when taking and returning the car "
" everything was fine, but there were no staff at the reception desk at the airport, I had to call and wait for the manager, both when taking and returning the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by CURT - 27 December 2018
" Sehr schlechte Erfahrung "
" Das Auto war eingeschneit und nicht fahrtüchtig. Scheiben vereist. Man könnte nicht anschauen, ob das Auto Schäden hat. Man hat nicht gewusst, wo das Auto steht. Alles hat gedauert 45 Min, bis wir abfahren könnte. Sehr schlechtes Service. Bei Abgabe selfservice, aber das Kästchen war nicht einfach zu finden "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
STOCKHOLM, SE - Reviewed by JAROMIR - 27 November 2018
" Hallo, After a consultation with a custommer service department in Stockholm I did cancel my order. They did promiss to send me a confirmation and refound a cost, but I did not get any information, if this happened. Can you please inform me, if my order was canceled and send me a confirmation of cost refound minus cancelation fee? Thank you! "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by DUKHWAN - 03 October 2018
" If you do not have a Swedish driver license, you should visit the office before it closes(at 19:00). You cannot take your car out through kiosk. "
" It was satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by PHISOOT - 27 September 2018
" most impressive on paper less and quick confirmation of billing "
" Very convenient both check in and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GOTHENBURG, SE - Reviewed by SERGII - 19 September 2018
" All is good "
" was provided with a different car, that I did not like so much, though Hertz told that this is an upgrade "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
STOCKHOLM, SE - Reviewed by CURTIS - 01 September 2018
" Great experience! "
" Everything went fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by KURT - 15 August 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by VITHAL - 11 July 2018
" Very good booking experience with auto Europe. Always best prices "
" We were charged 50 kr per day for extra driver, despite our vouchers clearly stating that charges for extra driver are 30 kr "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by HARMO - 24 June 2018
" 1 "
" 11 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10