BUCHBINDER AUSTRIA Car Rental Reviews

VIENNA, AT - Reviewed by SVEN - 26 August 2024

" Apple CarPlay didn't worked well. Sometimes lost connection and I was driving phone in my hand. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by UGIS - 17 July 2024

" Thanks! "

" Everthing was fine. It is only logical that when the customer receives the car, he does not have dozens of photos with the smallest scratches to prove his innocence. Especially if all possible risk insurances are paid. It turns out that the first evening of renting a car is spent sending dozens of e-mails to the lessor, because you can only send a couple of photos in one e-mail. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by LYNN - 30 April 2024

" All good. You need to pick up and drop off the car at the airport. No buses or taxis available if you drop the car off later at night. "

" Good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by FRANK - 26 February 2024

" We appreciated that fact the staff waited for us after a flight delay, however, they charged us 45 Euros for being 5 minutes after their closing time (18:30) to collect the car. What we disliked was that they neither offered nor provided snow chains, despite the fact they knew we were going to a destination up the mountains where snow chains are obligatory in winter conditions. As a result we got stuck in the mountains after heavy snowfall (50 cm on 23/2/24), which caused us a lot of problems on our last day. "

" We appreciated that fact the staff waited for us after a flight delay, however, they charged us 45 Euros for being 5 minutes after their closing time (18:30) to collect the car. What we disliked was that they neither offered nor provided snow chains, despite the fact they knew we were going to a destination up the mountains where snow chains are obligatory in winter conditions. As a result we got stuck in the mountains after heavy snowfall (50 cm on 23/2/24), which caused us a lot of problems on our last day. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

GRAZ, AT - Reviewed by RAYMOND - 16 October 2023

" Very easy to rent a car at a reasonable rate. "

" Buchbinder was easy to deal with and they had a clean car ready at pick up time. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by TOME - 19 September 2023

" no issues, very straightforward. "

" quick and efficient service, very satisfied. Received a small upgrade which is always nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JOSEPH - 27 March 2023

" 20 or more very successful rentals from Autoeurope will not influence my rating of your company, despite this setback. "

" This is probably my 20th or more booking with Autoeurope and I have ALWAYS been very satisfied until now. When I turned up at the Buchbinder counter with my reservation, the clerk had no record of my reservation. Whose fault? Autoeurope or Buchbinder? He thankfully rented me a car, larger than I had wanted, after contacting Autoeurope, who agreed that they would reimburse me the over Euro 1,000.00 which I had to pay to take the car. A claim follows this report. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MICHAEL - 17 January 2023

" I am very pleased with the service. we quickly found the office and there was no queue (at 8 am). the manager stepped into our position and quickly gave us the car (special thanks to him). We got a new Audi diesel automatic. the car was clean and worked well. returned at night and threw the keys in the box. of the shortcomings: there is no spare wheel, they do not work at night, the parking lot and the key box are in different places. but that's how everyone works in Vienna. I am satisfied with the service and will recommend this company "

" I am very pleased with the service. we quickly found the office and there was no queue (at 8 am). the manager stepped into our position and quickly gave us the car (special thanks to him). We got a new Audi diesel automatic. the car was clean and worked well. returned at night and threw the keys in the box. of the shortcomings: there is no spare wheel, they do not work at night, the parking lot and the key box are in different places. but that's how everyone works in Vienna. I am satisfied with the service and will recommend this company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RON - 19 October 2022

" I am upset about the fact that the cleanup before return was not stated anywhere in the rental agreement. "

" hello, we rented a family car (Audi A4) for 10 days in Austria. when we returned the car to the airport it was dirty inside from garbage and dust. No damage was made to any of the car components - not inside and not outside. We drove the car with our little kids and therefore the dirt. On the return - the Buchbinder representative stated that the car is dirty and will require a cleanup. After 2 hours we received a charge for 170 euro for the cleanup. It is outrages since first of all, we did not know that the car need to be cleaned on return, and second of all, we did not expect the huge charge (almost 50% of the entire rental charge). We feel that we have been scammed because we were there with our little kids and had nor the time or the option to discuss that with the rental company. I am upset about the fact that the cleanup before return was not stated anywhere in the rental agreement. Very very bad experience. Ron "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ANTHONY MARIO - 23 September 2022

" Super "

" Super "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by TOME - 13 September 2022

" Booking the car is simple and easy, everything is great except for the insurance trap. "

" Even though I bout the "higher" insurance on the AutoEurope page, it was only Basic for Buchbinder and it was a sensible thing for me to buy the extra insurance on the counter. This happens all the time. Seems to me there is a big disconnect between the insurance options offered on AE and the rental companies - not to mention the lack of clarity. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by NOAM - 25 June 2021

" Auto Europe themselves were okay. "

" Well, the counter staff that handled our reservation wasn't pleasant at all. Then, when we got to the garage to get into the car, it wasn't at all what we ordered- instead of Ford Focus, we got a Ford Transit. So very quickly we went back to the receptionist- but he was long gone. We didn't enjoy driving that vehicle. We wanted something small and comfortable, not something big and bulky that was more of a hinderance. And then when we tried to drop the car back at the lot- it was very confusing trying to figure out what to do where because the supposed place was closed, and the little note on the window didn't help much. So that also wasted some time. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by CHRISTOPHER - 16 April 2020

" Very good. Greaty price. Good upgrade. Fast and efficient service with CoronaVirus respectful distance. "

" Very fast pickup. Car was a nice upgrade. Return was just in key dropbox. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MADALINA - 15 January 2020

" very friendly app "

" fast and efficient staff, good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PROKOPIS - 12 December 2019

" perfect "

" very expensive car insurance "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by MIHAI DRAGOS - 11 December 2019

" Very bad experience with Buchbinder "

" I booked aOpel Mokka X or similar They offer Dacia Logan MCV It's not AWD They charged me extra for Skoda Rapid(!!) a very basic one with all season tyres Never ever Buchbinder "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by AHMET ÖMER - 10 November 2019

" We rented a Ford Focus Estate from Vienna Airport went to Budapest and after two days dropped it back to Vienna Airport. Everything was well organized and smooth. THANKS. "

" We rented a Ford Focus Estate from Vienna Airport went to Budapest and after two days dropped it back to Vienna Airport. Everything was well organized and smooth. THANKS. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by SUNIL - 25 October 2019

" Very good experience. Easy pick up and drop off "

" Good experience..easy pickup and drop-off "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

INNSBRUCK, AT - Reviewed by VINEET - 23 October 2019

" All good "

" The car was old, everything else was fine "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by ELENA - 27 September 2019

" good "

" 1. Counter personal are not friendly at all. 2. The car was not checked before rent and we had to check the car at the dark parking area. 3. We found a damage and had to return to the counter to regitrate it. 4. Black color car is not qualified for rent since you see very small white points around the car color made by stone roads etc. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by ALEKSANDAR - 25 September 2019

" All is very eficient. "

" The only negative thing is the fact that I still waiting for receipt that should be sent via e mail. Hope to receive soon. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PAULO - 07 September 2019

" Very good "

" We got an offer for a slightly bigger car incl navigation system for a good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ANNA - 31 August 2019

" Everything was ok "

" Everything was ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by ARTEM - 02 July 2019

" great "

" great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILLACH, AT - Reviewed by KELVIN - 05 June 2019

" The vehicle was a Skoda Rapid with a 1.0 litre turbo engine. It coped quite admirably when we had 4 people and luggage coming back from the airport. Only extras charged was for the cross border fee. "

" Despite quite a few disconcerting postings about this company, I had no problems with this booking. It is a small franchise in Villach and not a full blown rental office. There was no hard sell of any extras either!!! Also they are open on Sundays which suited us. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by HUGO - 03 June 2019

" No good at all! You should stop advertise mega drive and Buchbinderrentacar on your web site "

" I'm being robbed by BuchBinder. I did two scratches (1cm, 2cm). Very superficial and they send me a bill of 879 euros. The damage that I caused to the car doesn't cost 800 euros. I'm very unhappy and I'm doing a complaint. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by SVETLANA - 28 May 2019

" All was fine and convenient "

" All was fine and convenient "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by CATALIN - 28 January 2019

" The overall experience was a positive one! "

" Really satisfied with the renting experience with Buchbinder. It was my 1st time renting from them; for sure it won't be the last. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by ABAY - 14 January 2019

" Positive experience "

" good service , friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by TZVI - 08 January 2019

" Just great, we enjoyed it a lot "

" Great experience, pickup and dropoff was very easy, vehicle was in great condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JUAN - 06 January 2019

" Will use the service again. "

" For a 9 seater luggage space is limited but on the whole experience was fine. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CEDRIC - 06 January 2019

" As explained above "

" The car was not serviced properly and was not handling great. For the rest and counter service all was fine. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by MOSHE - 26 December 2018

" Hello We received the vehicle we ordered at the appointed time and place, the car was to our satisfaction and the ride was pleasant. What really ruined the experience was that we had to return the car after washing and did not know, we cleaned it out of dirt. We tried to remove the carpets and shake them but it is impossible because they are connected to the car. We had to take the car for washing with a washing machine and we did not have time. No problem to take a nominal amount on it, but 110 euro ??? Why so much money ?? Sorry but it's really a theft from us and we will not use your service again and we will not recommend you because we felt cheated. Regards Moshe Malka "

" Hello We received the vehicle we ordered at the appointed time and place, the car was to our satisfaction and the ride was pleasant. What really ruined the experience was that we had to return the car after washing and did not know, we cleaned it out of dirt. We tried to remove the carpets and shake them but it is impossible because they are connected to the car. We had to take the car for washing with a washing machine and we did not have time. No problem to take a nominal amount on it, but 110 euro ??? Why so much money ?? Sorry but it's really a theft from us and we will not use your service again and we will not recommend you because we felt cheated. Regards Moshe Malka "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by HORIANA - 20 November 2018

" Autoeurope might be ok, Buchbinder not So if I would recommend to a friend Buchbinder, I would think twice and take care what class to choose, in order to avoid unpleasant surprises. "

" the biggest disappointment was from the very beginning when we wanted to pick up the car, and we were suggested to have a Dacia Logan (i can understand it is appropriate for the compact class booked by us, but it is a huge difference in terms of security and comfort between Opel Astra or other compact class car and Dacia Logan. Thus, we were forced to pay more to have an update and obtain a normal car (Ford Ecosport), which was ok indeed. The staff from pick up was quite rude in his behavior, not paying attention on our forms from the online booking (ie. insurance fee etc). "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by RYAN - 18 October 2018

" We would recommend 100% "

" We loved driving in her we named her Pidgz aka. Pigeon due to her colour. Pidgz was great; that was the first vehicle that size which we had drove.. she handled nicely, smooth ride and the service was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by NATHAN SOLOMON - 10 October 2018

" Great! The only downside is I would have preferred an automatic. Otherwise, all was perfect. "

" Great! The only downside is I would have preferred an automatic. Otherwise, all was perfect. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MERON - 02 October 2018

" Please see above. "

" Hello, 1. We have purchased the maximum insurance available while purchasing the car through the auto europe site. 2. When arriving to the counter to take the car we were told by the Buchbinder representative at the counter (Hani Darwish), that the insurance we have purchased doesn't include support (road service) if the car breaks down or if there is a malfunction in the car and we will need to take care of that by ourselves if something like that happens. 3. We were also told that if we want Buchbinder road service in case the car breaks down we will need to purchase a separate insurance from Buchbinder at the counter regardless what we have purchased in advance through the auto europe site. 4. We have rented cars many times in the past and never heard that the car rental company doesn't provide road service in case the car breaks down. Not mentioning that we have purchased the maximum available insurance from auto europe. 5. As you can imagine, no one will take a car in a foreign country without a road service so we had to purchase the additional insurance from Buchbinder when taking the car. 6. As we see it, this is not an honest conduct by Buchbiner and auto europe and expect auto europe to refund the additional cost we had to pay to Buchbinder for the insurance. Thanks and best regards, Meron & Shlomit Carr meron.carr@gmail.com "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by VINIT GYANCHAND - 02 October 2018

" I had a bad experience while picking up a car. I was in queue for 1.5hours and then I was told that i need the IDP compulsary to take the car. In the email/rental agreement, only license passport rental documents are mentioned and not the IDP. I went back and came in wasting another 1.5hours. Then they said they dont have any cars left for me like the Audi A3 SEDAN which i had booked. They were offering me some Kia small car. Finally i had to take a Ford Ecosport. They told me this car is above Audi A3 category and are giving it to me without extra charges. On which planet is a Ford Ecosport higher than an Audi A3 Sedan??!! I have driven in USA for 2 months, in Australia, in France. I have never faced this problem anywhere!! They then finally told me that they may consider NOT charging me the one way fee of €25 to consider my troubles. Instead i saw that i have been infact charged extra at €30. This is just wrong and hurtul. I dont think i will ever use AutoEurope again and also warn others to not to. I have hired before in France using AutoEurope. I dont think i will hire by AutoEurope again. I like good driving and thus take the better cars. I cant be given a car which is off the category completely. "

" I had a bad experience while picking up a car. I was in queue for 1.5hours and then I was told that i need the IDP compulsary to take the car. In the email/rental agreement, only license passport rental documents are mentioned and not the IDP. I went back and came in wasting another 1.5hours. Then they said they dont have any cars left for me like the Audi A3 SEDAN which i had booked. They were offering me some Kia small car. Finally i had to take a Ford Ecosport. They told me this car is above Audi A3 category and are giving it to me without extra charges. On which planet is a Ford Ecosport higher than an Audi A3 Sedan??!! I have driven in USA for 2 months, in Australia, in France. I have never faced this problem anywhere!! They then finally told me that they may consider NOT charging me the one way fee of €25 to consider my troubles. Instead i saw that i have been infact charged extra at €30. This is just wrong and hurtul. I dont think i will ever use Buchbinder again and also warn others to not to. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by VLADIMIR - 27 September 2018

" It's like Ryanair - everything is bad but the price is very good. "

" I couldn't get receipt for the rent that includes VAT. They say "ask autoeorope" and I don't know whom to ask "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by HIMANSHU - 28 August 2018

" Promised as delivered. "

" Very smooth and good Car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ERIC - 06 August 2018

" fine "

" fine "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by DANIEL - 04 August 2018

" Bad experiene. Very disapointing. Zero customer orientation from staff. "

" I did not receive the rented vehicle category: I rented a Mercedes V Class 7 pax or equivalent, clearly stated in the voucher as "Luxury van" but received a Ford Transit upon pick-up. This is not the same category as confirmed by BuchBinder who claimed that it was Autoeurope's fault for misstating the voucher. So 2 weeks in a utilitary vehicle instead of luxury affected our travel. In addition, the Buchbinder staff at pick-up was extermely rude which quotes such as "well that's the only van we have, so tough luck, you take it or have no car". This affected by perception of Autoeurope also as the staff over the phone that I was talking to in parallel couldnt find any solution. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by SVEINN - 03 August 2018

" If you advertice Audi or simular do not give me Ford Ecosport. "

" Thought I had ordered an Audi but got a Ford Ecosport instead. In my mind not "simular" cars. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by KAUPO - 30 July 2018

" Good value for the price "

" Car grante was very OK and also the counter staff that was dealing with the handover of the car was OK. A kind of negative surprise was that I marked the car dropp-off time to be 20:00 on 26.07.2018 and planned to reach the location actually a bit earlier at 19:30. As we struggled with finding the rental car dropp-off location in the Vienna International airport that did not have any signes directing to it, we arrived to the drop-off at about 19:45. We had to re-pack our luggage before the handover of the car and finished at 19:57 sharp. When approaching the counter at that exact time they were clearly already closing the place and did not miss mentioning that we arrived on a very last minute (although they had followed us pack in the front of the reception for 10 minutes). On the web page it was sätted that the rental is open till 23:00 "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 9

VILLACH, AT - Reviewed by MARK - 25 July 2018

" Highly recommended and I will definitely hire from you again. "

" A very smooth and painless experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by SHUBHAM - 23 July 2018

" Having not rented the car and denied the car rental, in my opinion having none of the money refunded was shocking "

" Having not rented the car and denied the car rental, in my opinion having none of the money refunded was shocking "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

KLAGENFURT, AT - Reviewed by HOWARD - 28 June 2018

" NO Problems! "

" Our Brand New Vehicle worked perfectly for us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by AMIT - 11 May 2018

" Great effortless experience "

" Friendly Professional service "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by RAJESH - 07 May 2018

" I would like to share my horrible experience with auto Europe in Vienna airport. This company don't take any responsibility once your booking is completed. The rental company didn't accepted my license though with same license I have driven car in other parts of Europe (Switzerland & Netherland). When I called up auto Europe helpline & explain the issue they told me they can't do anything on this matter neither they agree to refund. I went to Hertz & they accepted my license & gave me car on rent. Is not it strange .. This means there is no issue with driving license. I called up Autoeurope helpline again & informed them that there is no issue in my license. If hertz can give car then why not they. They started explaining the terms & condition & told they can't refund my money. They were both rude and unsympathetic and did not seem to care. They left me dumped at the airport. Better to stay away from cheater broker like auto Europe. In fact when I checked review of Auto Europe found many people have raised concern whether it is related to insurance claim or refund. "

" I would like to share my horrible experience with auto Europe in Vienna airport. This company don't take any responsibility once your booking is completed. The rental company didn't accepted my license though with same license I have driven car in other parts of Europe (Switzerland & Netherland). When I called up auto Europe helpline & explain the issue they told me they can't do anything on this matter neither they agree to refund. I went to Hertz & they accepted my license & gave me car on rent. Is not it strange .. This means there is no issue with driving license. I called up Autoeurope helpline again & informed them that there is no issue in my license. If hertz can give car then why not they. They started explaining the terms & condition & told they can't refund my money. They were both rude and unsympathetic and did not seem to care. They left me dumped at the airport. Better to stay away from cheater broker like auto Europe. In fact when I checked review of Auto Europe found many people have raised concern whether it is related to insurance claim or refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DORNBIRN, AT - Reviewed by FRANZ - 02 May 2018

" I was always happy with Auto Europe besides this interaction with Buchbinder - get them straight or don't offer their services. "

" Lousy car with almost 40,000 KM, dirty and stained seats. Booking included a 2nd driver which was denied by Buchbinder and I was asked to pay extra for a 2nd driver. How can this happen? False advertising! "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by VAHID - 30 April 2018

" It's easy to book with Autoeurope and the rates are good. I hope they keep the good service going. "

" Friendly and very efficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SALZBURG, AT - Reviewed by AMIT - 09 April 2018

" Was a great experience friendly staff great service great car "

" Was a great experience friendly staff great service great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by PAUL - 28 March 2018

" Website easy to use & provides good choice of alternatives. "

" Check-in person unfriendly albeit efficient. Return person much more customer service oriented. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JOHANNES - 28 July 2017

VIENNA, AT - Reviewed by BO - 25 July 2017

" Very good! "

" Excent efficient in both pick-up and return the car. Very good！ "

INNSBRUCK, AT - Reviewed by CHERIE - 29 June 2017

VIENNA, AT - Reviewed by MARIYANA - 20 June 2017

VIENNA, AT - Reviewed by NORMAN - 13 June 2017

" Auto class reserved was not available, a SUV was given. Such a large vehicle was not appreciated. "

VIENNA, AT - Reviewed by SHYAM - 05 June 2017

" My experience was quite bad specially in terms of the cars clarity of charges etc, i have used rentalcars in the past and also on this trip, the details mentioned on voucher and during booking are very clear and the partners (rental companies) do not try to cheat/charge extra with their contract. however with Autoeurope booking done at BUCHBINDER gave us a very bad exerience "

" The gentleman at the counter was like a tourist guide trying to extort as much money as possible, despite our clear booking in which we mentioned to be using a 2nd driver he insisted on charging for the 2nd driver, on mentioning that its mentioned in the contract then he said but you dont have a copy of it, he backed off as soon as he realised that i was able to produce a copy of the conract. in the end we ended up paying 420.97 Euros whereas our rental ammount was much lower. good lesson for us to take not to use Buchbinder in the future and also make sure none of my acquintances gets fleeced in this manner. "

VIENNA, AT - Reviewed by GOLAN - 05 June 2017

VIENNA, AT - Reviewed by LINGHUAN - 04 May 2017

VILLACH, AT - Reviewed by DANAI - 30 March 2017

" I was very satisfied with the rental office Buchbinder. The only problem is that nobody speaks english. But in the end we managed to communicate without a problem. "

SALZBURG, AT - Reviewed by FREYA - 14 March 2017

" I noticed that our Autoeurope voucher stated "must have flight details". I noticed this a few days ahead and directly emailed buchbinder salzburg airport to confirm that our arrival time (by bus) would be a little later than originally noted during booking. E.g between 1:45 and /:15 instead of 11. Upon picking up the car we were told they would charge 30 EUR for a late pickup fee! After many long discussions, then talking to the manager and showing them the email I sent them they finally agreed to take off the additional charge. I think you should on the voucher state that additional fees may be charged if you arrive later than the originally specified time. I would expect additional fees for late return but not for late pickup. "

VIENNA, AT - Reviewed by CATALIN - 05 January 2017

VIENNA, AT - Reviewed by SAID CHARLES - 26 December 2016

" excellent service, wonderful vehicle and very competitive pricing. "

" As expected very good maintaining the Auto Europe standards. "

VIENNA, AT - Reviewed by ALEKSEY - 11 November 2016

" Great service. I always use only AE to car rent. "

" Nothing bad to say about "

VIENNA, AT - Reviewed by PETER - 23 October 2016

" wanted to extend the rental period...have been connected between their service centers...but no outcome. rented another car... PS: online NONE of the options (change of rental period, cancellation etc.) worked!! "

" very polite people and fast service...but: as usual the car was a MESS! Though considered free of damages there were several, rear bumper, hood, rear window etc. and the car smelled heavily (smoker!), also the seat were full with stains...never again! "

VIENNA, AT - Reviewed by PETER - 05 October 2016

" car dirty "

VIENNA, AT - Reviewed by BART JM - 30 August 2016

" I purchased the additional security package with the rental car, thinking I had nothing to worry about that way. The voucher literally reads: 'Your rental includes: EUR. 800.00' However, I still needed to provide 800 euro credit, and even more than that (1050 euro), in contrary to what was told me, and more than my credit card can handle. We were forced to pay an additional, uselss 100 euros to lower the security deposit to be even able to rent the car (+ airport fee). Is assume I can get this money back as part of the refundable excess with Super Cover? Bart Rooijakkers "

" Got an automatic car even though we didn't ask for one (=good). Good car, decent service. "

VIENNA, AT - Reviewed by IMAD - 29 August 2016

" very good company and i advice it "

" very good company and easy to deal with them "

VIENNA, AT - Reviewed by JOSE JAVIER - 16 August 2016

VIENNA, AT - Reviewed by CONSTANTINOS - 12 August 2016

" It works well. Site is easy to use and the auto Europe App is useful. Suggestion, on your booking site to have the option to choose 'diesel' cars. "

" Usually the rental staff at Buchbinder desk in Vienna airport is not very efficient /knowledgeable, leading to delays - but this time it was quite good. "

VIENNA, AT - Reviewed by IGNACIO - 30 July 2016

VIENNA, AT - Reviewed by IBRAHIM - 18 July 2016

" Every thing was fine before and after "

" They give me the car with smile and guide me and was very helpful "

VIENNA, AT - Reviewed by BORIS - 07 July 2016

VIENNA, AT - Reviewed by DEBORAH JO - 07 June 2016

" My dealings with Auto Europe were excellent. However, when dealing with Buchbinder, prior to arriving in Vienna, I had many problems. I telephoned 5 times to confirm which identification & licenses were needed. Staff were rude, couldn't answer my question & then I was disconnected. I was finally able to resolve issues through auto Europe. "

" See above. Once we arrived at their desk at the airport they were fine. "

GRAZ, AT - Reviewed by EGILS - 05 June 2016

VIENNA, AT - Reviewed by TUNG YI - 21 May 2016

" a very good platform for us to rent a car when travelling outside our hometown. "

" Good good car, good price and good service. "

VIENNA, AT - Reviewed by VADIM - 19 May 2016

" Great search engine, good value, nice service, trustful business "

" Good value, nice service, fast car check-in and check-out "

VIENNA, AT - Reviewed by MARTIN - 10 May 2016

" Easy to use with competitive rates "

" Professional service and a car in good condition "

SALZBURG, AT - Reviewed by KENNETH - 21 March 2016

" Very efficient and easy to deal with "

" Very good "

VIENNA, AT - Reviewed by RAJESHWAR - 14 March 2016

" I had very good experience with the team at Vienna. "

VIENNA, AT - Reviewed by JORG - 14 February 2016

" Unsatisfied because the rental contract could not be extended or only with excessive daily rental costs. I my work must be flexible in my work and so should the contact of a rental car be! "

INNSBRUCK, AT - Reviewed by WIM - 13 February 2016

" Made a phone call for this booking, the details were verified by Buchbinder in Innsbruck. Great transparency. "

" Instead of a VW Passat Stationwagen we got a brand new BMW 218i. This was okay with us. Very friendly people at the airport. "

SALZBURG, AT - Reviewed by MARC - 08 February 2016

" There was some indication on the dashbord about tire pressure and and an other light was flasingh up ? After i picked up the car i drove back directly to the office and they told me that everything was ok. I had expectided to get an other car, but no "

" See my text above "