HERTZ AUSTRIA Car Rental Reviews

VIENNA, AT - Reviewed by VAIBHAV - 16 June 2025

" Good "

" The car category that I had booked was not available and I had to wait for over an hour to get another car of a different category. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by SHAI - 13 March 2025

" A feeling of disrespect for the customer. I will not rent a car from Hertz again. "

" I order mercedes c class petrol, but they dont have this kind of viehicle,they offer me hybrid car and i told them as a medical resonns i cant drive hybrid or electric car, They treated me with disdain and without any intention of finding a solution or another vehicle. I was forced to upgrade my reservation for an additional 100 euros. The upgraded vehicle I received was also an old, battered one that had seen better times than it had in a while. The rental experience was poor and beyond criticism, and as mentioned, it cost me more and was unpleasant "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by VYACHESLAV - 20 July 2024

" Excellent "

" A perfect experience. warmly recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RYO - 05 July 2024

" The price was good and it was easy to book the car. "

" The car was a bit dirty, and vignette was not attached to the car though the auto europe voucher said it's attached. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by ELIEZER ARON - 22 February 2024

" Very quick, Very clear. good price. "

" The process was very quick. But the car I received was a bit damaged at the outside. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by DAVID CHEE HAO - 13 December 2023

" Competitive price "

" Booking was booked months back with BMW X5, we expected to get the same car instead of similar car was given. As we had a lot of luggage to accomodate end up they give tell us they had fully booked, either we take or give up. What is the meaning of fully booked when I had booked months back. They totally not professional at all, been renting with many car rental agent, this is the worst experience ever. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by MIRKO - 28 July 2023

" Fast and easy "

" Would be nice if they only have automatic transmission cars and no manual ones "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CHRISTAKIS - 20 July 2023

" very satisfied "

" very satisfied "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PATRIK - 08 March 2023

" All good apart from the return. "

" They are trying to make me pay for a dent that was on the car when I collected it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by TOMMY - 01 February 2023

" Worked like a charm "

" i was asked repeatedly whether i wanted insurance on the car making me rather uncomfortable - but decided not to take it. When i then returned the car there were no staff around (1500 Sunday afternoon) and i had to drop the keys in box and hope for the best... there were no issues though but prefer to learn that upfront as you have no chance to defend yourself if they claim to have found something... "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by JUHA-PEKKA - 24 January 2023

" - "

" Car I did got was crashed couple of days before and was having some issues in outside and also some sensors were broken causing e.g. auto-cruise not working at all "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by VILNIS - 27 December 2022

" Great "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by SIGRIDUR - 02 December 2022

" Good overview of options during the booking process. Information about additional charges were given in timely manner. "

" Everything went very smooth. The staff was very helpful and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DORNBIRN, AT - Reviewed by GABRIELE - 23 September 2022

" Nice and cozy "

" Smooth, flawless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JOHANN - 25 May 2022

" fast and professionell "

" everything according expectation "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RADU - 25 February 2020

" Easy to use and good value for money Not happy with the full insurance policy, as the insurance is provided by the broker and not by the rental company. Because of that, usually, you get a high amount of money blocked on the credit card, amount that is released in up to 30 days after returning the vehicle. "

" Great experience with the Hertz Vienna Airport team "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ALECSANDRU - 03 February 2020

" Very good as usual "

" Very nice and smooth drop off. On spot unblocking of the credit card amounts reserved "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by SERGEI - 07 January 2020

" Autoeurope service offers not real insurance for real money. Very bad experience. To sum up - client need to pay double times. "

" The service in the office is awful, were not kind and friendly at all. Didn't explain anything, didn't care at all. Hertz stuff told me that they do not collaborate with autoeurope and they don't care what kinda insurance I've bought via autoeurope service. So I waste my money. Also there're were no people on the parking after 8 PM when I wanted to leave a car. So I needed to walking around to find central office which also was closed to leave the keys in the postbox. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by WIDIYATNO - 21 October 2019

" I was very satisfied, new car, nice car feature "

" Its nice services "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by BOON - 21 October 2019

" My experience with Auto Europe was smooth and satisfactory "

" 1. I asked the counter staff to show me how to use the navigation system that I rented extra. She refused citing she was busy. I had to ask a kind person outside the airport to help 2. After dropping off the car at Ljubljana airport as required in my booking, I was told by the Hertz staff there that I could have dropped the car off in Ljubljana town itself, which was not indicated in my booking. I therefore had to spend 50plus euro to take a taxi back to town where I stayed overnight, plus time wasted "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by SHASHANK - 15 October 2019

" na "

" It is really unfortunate Hertz is adding to our poor experience with them. Earlier, our tyre got flat and after facing much trouble we had to take help from OAMTC and had to get a new tyre by paying 111 euros to them, with no help from Hertz. Now,on 8th oct when we returned the car at Ljubjana,the Hertz official inspected the car and showed us microscopic scratches on bumper of boot and mentioned the same in his observation. For this i received a mail that additionally I have to pay 850 euros, which is almost the double of rental amount paid for the car and 1/11th of the car cost price!!!! While taking the car from vienna we were just told that the car is in a good condition and not even a cursory inspection was done along with us to show that there are some or no scratches before hand. On the irony while returning the car a microscopic inspection was done. How in the first place one would know how closely to inspect the car before pick up. We are not even sure these scratched which you have considered as damage existed before hand or not. This is actually not fair to impose such damage cost on us when we cant even quote it as a damage and the official at Vienna should've made us inspect before giving keys.Just to mention as an example,we rented a car from Zagreb too from VIPCars and the guy got us each and every thing checked including the car body and then gave us the key. We have rented car from you and duly paid the rent and security deposits. Its not just to find other means of recovering amount from us by such means. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by EISSA - 20 August 2019

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by COJANU - 20 August 2019

" ok "

" ok "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PIERRE - 08 August 2019

" everthing according to plan! "

" great team "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by CHIHJEN - 04 August 2019

" Cars are in good condition. "

" Good service! "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by CORNELIU-DAN - 20 July 2019

" Easy to choose and rent a car, very quick response, helpful e-mails. Thanks. But what if I would have had a bad incident with the car, since my insurance paid at Auto Europe was not recognised by Hertz? "

" Hertz don't recognise the full insurance paid to Auto Europe, so they blocked a deposit on my card. They told me that if I want a full insurance at Hertz I should pay an extra 300 euro. Didn't get why. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JOSEPH - 27 June 2019

" Car reserved was for Mercedes a class received a Ford Focus dirty and worn. Said it was same class but had Italy plates think they just wanted it driven back to country. Said drop off at Milan could waive the fee but they couldn't. Dropped off at Milan and they said Vienna should have waived it they couldn't we didn't owe any money to them "

" Overcharged on visa more than contract was for. Sent email to hertz no response disputing charge with my bank. Prepaid voucher before pickup only charge should have been drop off fee of 450 euro charged $1,152.81 "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 4

SALZBURG, AT - Reviewed by YURI - 07 January 2019

" Fast and friendly service. "

" During drop-off Hertz representative was extremely slow and unprofessional. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by RAJKUMAR - 18 December 2018

" Very bad experience and never using AutoEurope again of my refund is not processed. I will be taking up this issue on all forums and social media and if still no response then legal as well if required. "

" Terrible experience with no support from Hertz or Autoeurope call desk. Car was not given to me and no refund has been processed yet. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by ANSH - 08 December 2018

" as above "

" I had rented the car out from Salzburg from Hertz office and had arranged for a drop off at Salzburg airport last Sunday. When I got to the Hertz office, it was closed despite the working hours written on the shop shutter as starting at 9am. I was there at 9:40 and it was still closed. There was a man sitting outside the closed office in Hertz jacket. On asking him when it opens, he said he doesn't know and just said you can give me the key. I felt very uncomfortable giving the key to a random person in Hertz jacket with a closed office despite getting there during working hours. Also, I have still not received my deposit back from Hertz! Can you please sort this out ASAP. I have been charged £700 on my credit card! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by AHMAD - 20 September 2018

" Great Website showing different car rental companies which makes it easier to compare the prices. "

" It was very smooth and easy, the car condition was good and clean as well as the car seat. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ABDULAZIZ - 19 April 2018

" Thank you "

" Thank you for serving us:) It will be better to tell the customers when will be the date of returning the guarantee fee "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KAMONWAN - 10 July 2017

" If practicable, it would be great if the company provide the car which is bigger or have more space than the one I chose not the car which is more luxury ( I chose Mercedez hutchback but finally I got Jaguar sedan which is less space to carry my luggages and less comfortable sit back to my passengers. However, the car made me fun when driving:) "

VIENNA, AT - Reviewed by JOCELYN QI MIN - 02 May 2017

" Third time renting through Autoeurope. Reliable and smooth car renting process. "

" Polite and friendly associate at agency. Car pickup and return process was quick and smooth. Got a very new and good car "

INNSBRUCK, AT - Reviewed by ANDREI - 12 February 2017

" Our flight has been cancelled and we have departed one day later. Change of booking cost 107 euros - it is very expensive. We used car 1 day less, and have paid more ((( "

" Staff of Hertz in Innsbruk is swindlers. They wanted that I have bought full insurance, and I have refused (full insurance has been bought from Auto Europe). They specially entered incorrect data into the payment terminal that my credit card hasn't worked. As a result they have forced me to buy full insurance of Hertz for 147 euros. After that the card has worked and I could take the car. "

VIENNA, AT - Reviewed by DMYTRO - 27 October 2016

GRAZ, AT - Reviewed by MARIUS CRISTIAN - 10 October 2016

KLAGENFURT, AT - Reviewed by YURY - 06 September 2016

GRAZ, AT - Reviewed by IVO - 02 August 2016

VIENNA, AT - Reviewed by ELTON - 06 July 2016

" Excellet "

" Very good customer service and very good car "

VIENNA, AT - Reviewed by KOLBJOERN - 28 June 2016

" Quick and easy way to book cars at any location. Excellent service from your local costumer service center. However when reaching the automated switchboard service, multiple languages presenting the various selections would have been beneficial. (i.e. English, German, French and Spanish) "

" Professional and customer friendly staff at the front desk, all papers ready on arrival thus no un-necessary delay. Car was clean, tidy and in very good condition. "

VIENNA, AT - Reviewed by NIRMAL - 21 May 2016

" I am yet to receive my final invoice. My credit card is debited and I do not know the reasons for debit. "

" I am yet to receive my final invoice. My credit card is debited and I do not know the reasons for debit. "

SALZBURG, AT - Reviewed by UYGAR - 14 February 2016

" Well done! "

" No waiting lines "

VIENNA, AT - Reviewed by ALEKSANDR - 05 February 2016

" clear, well organized "

" I was proposed navigator at the counter but car had a built-in one )) I got BMW 520 instead of Mercedes A1 according to the reservation. Nice substitute! "