EUROPCAR AUSTRIA Car Rental Reviews

SALZBURG, AT - Reviewed by KYRIACOS - 22 August 2025

" It was a fantastic experience and the comfort level was just great. The economy of the car was splendid and I have to add that we got an upgrade for free from a manual to an automatic. "

" It was a fantastic experience and the comfort level was just great. The economy of the car was splendid and I have to add that we got an upgrade for free from a manual to an automatic. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by IONUT - 19 December 2024

" Good experience "

" Good experience in Salzburg Airport, small place, but enough "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by FRANZ - 02 October 2024

" Making the booking was the most complicated part to get the full cover insurance but after that, no problems currently. Will highly recommend "

" Europcar had excellent service. Was a small issue with our credit card but they were very accommodating in helping to sort out the matter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MARK - 11 September 2024

" Very good service throughout "

" Very efficient in both pickup and return. Vehicle exactly as described. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by ELYASSIN - 05 September 2024

" I need ful refund "

" Suppler didnt get me the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by KURT - 03 September 2024

" very positive "

" we dropped off the car at vienna airport with a full tank as we had just refilled 500mts away. the dropoff is handled by a contractor. we were instructed to just leave the keys in the car and leave. yesterday we received an invoice for missing fuel and a fuel refilling fee of 35 eur plus tax. Unfortunately we do not have photos of the display showing the full tank so we cannot contest, but this lack of checking together with us now feels unfair. on the other hand the staff at europcar desk at vienna arrivals was the most cordial we have ever met. first ever staff to tell us that the autoeurope cover which we had was enough and there was no need for extra insurance! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by KARIN - 22 August 2024

" . "

" First time used Auto Europe and first time when I got exactly the car I rented. Car was almost new, clean and in really good condition. Had a little issue with tire pressure while we were on the road but this was solved easily and fast via phone. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PAUL - 16 August 2024

" Siehe Punkt 3 "

" Effizient zuvorkommend gutes Auto "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DONNA - 15 October 2023

" I had a concern about the car - although it ran well, the car had a warning light that would not shut off - it indicated that the rear left tire had lost pressure. I was concerned, and we went to a station to check the air pressure and it was fine. I don't know if this message was in error or not, but the cars should be checked thoroughly so that error messages are not visible to the driver when renting. Thank you for asking about my experience. "

" The man at the pick up counter at the Vienna airport was very friendly and helpful unlike other experiences I have had with car rental agencies. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by ALEKSANDR - 26 August 2023

" Ок "

" Good afternoon For some reason, according to this booking, it seems to me that europcar wrote off more money than it billed. He does not respond to my support request. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by GARETH - 23 August 2023

" n/a "

" Excellent service, the staff at Salzburg Airport are great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ANDREEA - 21 March 2023

" Car had a trembling at higher speed. "

" Car had a trembling at higher speed. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by IVAYLO - 27 November 2022

" Ok "

" Customer service should be easy to access by phone "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MIHAILS - 28 October 2022

" ok "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHYE KING JEREMY IGNATIUS - 07 October 2022

" Hi.. booking with Auto Europe was great. I've yet to see the amount billed which is Euro 604.13 correct? That is all that I am made to pay for rental correct? The reason I asked is because I saw another amount which reflected pending - the amount was after conversion from SGD to Euro is estimated to be Euro1300 plus.. Please advise. Best regards, Jeremy Tay "

" Was great. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by HEINRICH - 22 June 2022

" Hassle free. Good prices. "

" I had definitely rented a car without four-wheel drive, but was given one with four-wheel drive and this could not be changed on the spot. For the exit, I was given a parking card that was obviously faulty, which is why I had to go from the parking garage to the counter again. When I returned the car, I had no information where to put the key and had to search for it. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CARMEL - 21 April 2022

" no frills, but an accepted smooth car reception with a likewise return "

" expectations met "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JARL - 08 March 2022

" Excellent but expensive "

" Allways topnotch "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GARETH - 24 August 2021

" Great pricing and availability "

" Excellent Service at Vienna Airport, car provided was also excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by OLEGS - 21 August 2021

" Excellent cars and service! "

" Excellent cars and service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by WIGLER - 30 March 2021

" VERY GOOD "

" EXCELLENT "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAZ, AT - Reviewed by HANNES - 07 October 2020

" Dear team, I unfortunately had to cancel my booking as Lufthansa continuously changed my flights and made it unattractive to impossible to travel. I notified Autoeurope upfront and got the reply that I can cancel 48h before rental time. I did so, but unfortunately it did not work online. So I called - when I finally got through it was literally 6min too late. No support from your side to "

" Dear team, I unfortunately had to cancel my booking as Lufthansa continuously changed my flights and made it unattractive to impossible to travel. I notified Autoeurope upfront and got the reply that I can cancel 48h before rental time. I did so, but unfortunately it did not work online. So I called - when I finally got through it was literally 6min too late. No support from your side to cancel. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by VLADIMIR - 11 February 2020

" Let's see what Europacar tell after they Will have checked the car in garage "

" The car was brand new Volkswagen Golf 2019 year. During rental I noticed that some electronic systems such as abs, ecs, auto start/stop stopped working with errors shown on display. But the error messages were type of notifications and not red signs of serious issues with the car so I did not report this to Europecar. At drop off station the guy checked the car and told all was good and that I would receive invoice by e-mail. Now I still missing final invoice. When I called Europacar Austria asking for invoice they told that they would submit invoice after they check the car in garage claiming there were issues with car' electronic systems. This is strange because the car was new and car producer must cover issues like these by warranty. Finally I still have no invoice.... "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GERASIMOS - 09 February 2020

" NICE, EASY "

" nice "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ROBERT - 26 December 2019

" So far only good experience with Autoeurope, but also never have any case to claim related to insurance "

" Second time trail to charge additional costs and need claim for return not authorized credit card booking "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by SAY TONG - 22 December 2019

" Overall good experience. Will recommend. "

" We did a pre check-in before car collection. The staff were helpful to give advice. Picking up and dropping off the car was a breeze. Drive on the road is smooth, though a bit drag when we are climbing up hills - will pick a more powerful engine next time. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by VLADMIR - 12 December 2019

" Really great service. I am regular user. although, one should do something with cross boarder charges... "

" I just do not understand cross boarder fees in the Shengen area. More than 40 EUR for a rental is too much. It looks like car rentals are trying to hide low rates into "specials". "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CHOR HSIUNG - 07 December 2019

" Good experience. Fast and easy. "

" Easy collection and easy dropoff. Car was new and very clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by BRIGIDA - 01 November 2019

" Pick up and drop off was smooth. Disliked the selling of the extra insurance that would not be necessary "

" Even I had full insurance coverage with auto Europe, the staff at Europcar still tried to sell me their insurance coverage. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by JOZEF - 30 October 2019

" good overview of possibilities. "

" No problems and very fast delivery "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by CRISTIAN CODRIN - 01 October 2019

" I didn't received confirmation by email that is ok and the deposit will be unblock. Representative Europcar who received the car said is all ok after check and I will receive by email. "

" I didn't received confirmation by email that is ok and the deposit will be unblock. Representative Europcar who received the car said is all ok after check and I will receive by email. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ROBERT - 27 September 2019

" Good package value, at provider of car need be very careful upon take over damages "

" Not all damages recorded upon take over "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

INNSBRUCK, AT - Reviewed by KAREN - 21 September 2019

" Awesome "

" Great experience, no problems whatsoever! Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GEORGIOS - 02 September 2019

" Overall it was ok. I wasn't happy that after the first day of driving the car was informing that it needs an oil change. The direction for the airport drop off where awful. I was directed to parking 4 as i was told by the directions only to find out that there's an other parking 4 outside. And i had to pay to go out. I was calling for 30 minutes and nobody answered to help me or give me any kind of directions. This made me pay for the parking while i was looking to find it on foot and almost missed my flight. "

" I wasn't informed if i could travel through an other country. Even after i email. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by VUGAR - 21 August 2019

" The whole experience was very convenient and staff was very helpful. "

" The whole experience was very convenient and staff was very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GADI - 06 August 2019

" Good access online. "

" 1. It was very difficult to find the car rental office at the Vienna airport. The voucher indicated "Parking Garage 4" but it is confusing to find it as there is also P4 in the airport with a sign indicating Europecar. Better instructions on how to get the office should be provided. 2. The representative did not explain well how to return the car after hours at the garage in Vienna. 3. No explanation was provided on how to exit the parking lot (need to push the bottom). "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CATARINA - 01 August 2019

" nothing to add, all went ok "

" nothing to add, all went ok "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MINGMEI - 28 July 2019

" 下次租車還會再找這家公司 "

" 接人員很熱誠解說，當車子無法滿足行李的需求他也很快幫我們處理換車事宜 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by TIMOTHY - 09 July 2019

" Great experience. Will use Europcar again. But will opt for a car with more power. VW polo had some difficulty on steep city streets and freeway driving with just 2 people in it. "

" Great experience. Will use Europcar again. But will opt for a car with more power. VW polo had some difficulty on steep city streets and freeway driving with just 2 people in it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by KOMKRID - 01 July 2019

" good "

" good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by ANDRII - 26 June 2019

" Everything was great. "

" Everything went flawlessly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by BEZSHCHASNYI - 21 May 2019

" Deposit amount should be specified during booking process. We were a bit surprised at the counter. "

" Deposit amount should be specified during booking process. We were a bit surprised at the counter. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GRYGORII - 10 May 2019

" Quick, informative and convenient "

" 1. My special thanks to the personnel of the company. The procedure of picking –up was fast and friendly. Unfortunately, I was in great hurry and left my envelope with some documents and money by picking-up the car at the desk. The personnel saved it for me until returning and passed me without any damage. It is really the best team. 2. Unfortunately, there was no free parking places with the sign "Europcar" while returning of car, so I needed to park the car on the free place close to area of Europcar. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CARMEL - 20 April 2019

" keep up this quality service "

" particularly impressed with the courteous service from person @ airport desk @ pick up time (090419 @ 11:00hrs) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by POH HONG - 09 February 2019

" xx "

" very expensive rate and bad car. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

INNSBRUCK, AT - Reviewed by KOSTIANTYN - 04 February 2019

" All was perfect , the only thing was with payment, had many problems and attemps. but finally succeed "

" very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by VASILEIOS - 05 January 2019

" Overall excellent experience "

" New car, excellent customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by VLADIMIR - 05 December 2018

" I believe all "extras" could be listed more visibly on the website. The "crossboarder charge" was not clearly identified in the site and was rather unpleasant surprise. "

" I believe all "extras" could be listed more visibly on the website. The "crossboarder charge" was not clearly identified in the site and was rather unpleasant surprise. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ADNAN - 01 November 2018

" I basically do not appreciate the fact that even when renting from Auto Europe with full/super coverage, the car agent pushes to buy additional insurance from them. How many insurances should a customer buy for a 3 day rental? "

" The Front-desk was efficient but somehow unfriendly. He asked me if this is my first time to rent a car with Europe car, and I told him no. It was probably my 3rd or 4th time. He also charged me additional EUR 43 as fees for using the car outside Vienna. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by TSZ FAI - 03 October 2018

" No comment "

" No comment "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

GRAZ, AT - Reviewed by CYRIL - 01 October 2018

" I'm currently living in China and there, you always get the car the show you on your booking. If they do not have the car available when you come, they truly apologise and provide you a much better car ,model for the value or hey give you a big discount. I have to admit that Budget is having a similar attitude, they always try their best to get find a solution in your advantage when they do not the car you need. "

" I've got the car I was expecting, the one I saw on the picture when I book it. This makes a lot difference compare to other rental companies around in Europe. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GAURITA SATISH - 01 October 2018

" 10 on 10 :) "

" Everything went well. Thank you. It was a good car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by YIWEI - 27 September 2018

" easy and hassle free "

" All went well, except the collection part no walk around was done together with the customer to check for car defects. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CAMPBELL - 17 September 2018

" Auto Europe on the other hand had terrible customer service and communication. Initially was told I could not book pick-up/drop-off at airport without a flight number, so I changed my onward travel from downtown. Then was told it was impossible to change the drop-off location and I would have to cancel and rebook. When obviously this was not Europcar as they had no problems changing the booking at pick-up, it was all Auto Europe. "

" Europcar Austria were excellent, they had no problems changing the dropoff location from Linz airport to downtown. Excellent customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RENO - 13 September 2018

" I booked from Vienna Airport Sept 2017, Feb 2018 and last Aug 2018. But this was terrible experience I never think that they want to gave me a 9 seater and after complained gave 5 seater. "

" I been client foe these last 4 yrs, but last use Europcar I was angree, because I booked the car in March 7 seater VW Sharan, they want to gave me Van 9 seater, its not the similar, it was bigger, then gave me same car VW Shanar but 5 seater. Before I book next time I think if continue with Eropcar!!!!! "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GREGORY - 30 August 2018

" The gentleman in the lot could not understand us when we were looking for our car, but then we found a man who spoke some English and he was helpful. We needed to remove the luggage cover that was placed loosely in the back of the wagon we rented. He was helpful and wrote on the rental agreement that the piece was removed and put a copy on the cover in the lot office so I am hopeful that they replaced the cover when the car was returned. We returned the car at 7:30 AM before the lot was open, so we returned the keys in the drop box and that was very easy. "

" Check in staff had our reservation incorrect at first- she advised that I rented a smaller car- but I had my paperwork to prove I had rented the bigger model. She said she realized her mistake- but that was very concerning as we are travelling in a country that we are unfamiliar with the language. It was worked out, but was not a good experience. She was not very friendly. She also told us the wrong parking spot number for the car. She gave us 42 "B"- wrote it on our rental agreement. The spot number was "428" . Small point, but for a traveller in a new country it was very confusing. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by SAID - 28 August 2018

" We went across Austria and part of Bavarian area in Germany, the car was in perfect condition, we enjoyed it so much. Procedure and transactions were very smooth, no complications. "

" We got our preferable car, the guys there were very helpful and welcoming, good experience with europcar. I strongly recommend... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MARY CLAIRE - 22 August 2018

" Went for a trip from Vienna to the High Tatras in Slovakia and spent a week running around Slovakia, really enjoyed driving the VW Touran we were given! "

" Great car and great service, really enjoyed the drive around Slovakia and Austria! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PORNCHAI - 11 May 2018

" Driving in Austria in summer time makes the trip worthwhile, especially on high Alpine road. The weather is perfect throughout the trip. "

" Excellent service. The car runs great making the trip enjoyable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CHRISTOS - 08 May 2018

" Friendly staff, all good "

" Very good condition of the car and good equipped "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by NIKOLAOS - 08 May 2018

" Very nice services "

" Very professional service recomended for future use "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GRYGORII - 07 May 2018

" Always the best choice "

" Everything was clear and convenient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ARKADY - 22 July 2017

" The booking process was easy and quickly. The prise of the car was a best from all of web sites. "

" We booked a car in Vienna at 2017. Everything was exellent. It's take few minutes to get a car, so few minutes to return the car. The staff was proffessional and helpful. The car was a new and fit to us neccessery, but not a model that we booked. "

VIENNA, AT - Reviewed by RICARDO - 12 July 2017

" Usually good deals and better rates "

" Hassle free pick up and drop off, even when our original car was damaged from previous renter: they quickly found a similar replacement. "

VIENNA, AT - Reviewed by NIRANJAN - 05 July 2017

" The rental process was smooth and was happy with the whole experience from pickup all the way to dropoff was great "

SALZBURG, AT - Reviewed by HARISH - 28 June 2017

" Very good experience, no issues. "

" Satisfied overall. They did take an authorization on my credit card for the entire rental amount, which was unexpected, but reversed it promptly so ok. "

VIENNA, AT - Reviewed by DARIO - 12 June 2017

" it was all very good "

VIENNA, AT - Reviewed by JOHN - 06 June 2017

" Booking was easy. "

" Pick up and drop off were uncomplicated and stress free.The car was excellent. "

VIENNA, AT - Reviewed by RAJ - 05 June 2017

" Highly dissatisfied. Rates shown were indicative and not inclusive of the items selected at the time of selection of car. Further, insurance policy did not include cashless facility and other features that were available directly with the car rental company. Faced breakdown in car where we were told that the car did not have any AD blue and very low engine oil. It was a scary situation as we faced this problem on the highway at around 8 pm. Very bad experience. Highly dissatisfied. "

" Faced breakdown in car where we were told that the car did not have any AD blue and very low engine oil. It was a scary situation as we faced this problem on the highway at around 8 pm. Very bad experience. Highly dissatisfied. "

VIENNA, AT - Reviewed by ALGIRDAS - 03 May 2017

VIENNA, AT - Reviewed by DEREK - 26 March 2017

" The lady at the desk was very helpful and speaks good English. The car: A WV Polo which seemed underpowered for the motorways. The condition of the car was not good. The front wiper was going off each time and made huge crackling noise. Scratches were everywhere. We took the full insurance from the desk for peace of mind. This cost was approx ?22 per day extra. "

SALZBURG, AT - Reviewed by YOSHIHISA - 20 March 2017

" I would like to have INVOICE for Addtional Cahrge, 26,273.00 JPY for Medium Protection and UPgrade. Thanks, "

VIENNA, AT - Reviewed by ALEKSANDER - 15 March 2017

" Securely.available quickly.recommend "

" o.k "

VIENNA, AT - Reviewed by LEVENTE - 14 February 2017

" Fast, clear and professional. "

" very good. "

VIENNA, AT - Reviewed by GARETH - 31 December 2016

VIENNA, AT - Reviewed by SOPHIE - 29 December 2016

" Wonderful team, would book again with these guys any day "

VIENNA, AT - Reviewed by PETER - 14 December 2016

" great as usual "

" best provider in Vienna! And I tried them all over the years. "

VIENNA, AT - Reviewed by MIHAI OVIDIU - 05 December 2016

SALZBURG, AT - Reviewed by HO YAN - 03 November 2016

" Booking was smooth. "

" Pros : Upgrade to a better car. Cons : Self dropoff location in Wien is not obvious, and we were not notified that the drop off shop was closed. "

SALZBURG, AT - Reviewed by ADRIAAN - 19 September 2016

VIENNA, AT - Reviewed by OLEG - 10 September 2016

" Very Very bad "

VIENNA, AT - Reviewed by ADRIAN CATALIN - 06 September 2016

" very ok "

" very good "

VIENNA, AT - Reviewed by RUDOLF - 02 September 2016

VIENNA, AT - Reviewed by MAOR - 01 September 2016

" Great "

" Very friendly "

VIENNA, AT - Reviewed by NARESH - 20 August 2016

" Very fast and professional people. "

VIENNA, AT - Reviewed by ILYA - 10 August 2016

VIENNA, AT - Reviewed by RAUL - 10 August 2016

" Nice vehicle, well equipped (e.g. Navi that I did not expect) "

VIENNA, AT - Reviewed by IGOR - 05 August 2016

" Good service! "

GRAZ, AT - Reviewed by SONDRA - 30 July 2016

" The people who checked us in were fantastic. Very friendly and fast. "

" Love this place to rent a car. Been doing it for years and I keep coming back! "

SALZBURG, AT - Reviewed by MOHAMED - 20 July 2016

VIENNA, AT - Reviewed by FAHED - 19 July 2016

" Actually we are very dissappointed .. you have take my money and cancelled my car rent ... and you didnot send me any cancellation you kept sending confirmation tell the last minute when i discovered you have cancel my car rental 😢 why ? And i dont have extra money to re rent a car after you took my money for the car ... please refund what you have took cause you cancel it without my knowledge  "

" Actually we are very dissappointed .. you have take my money and cancelled my car rent ... and you didnot send me any cancellation you kept sending confirmation tell the last minute when i discovered you have cancel my car rental 😢 why ? And i dont have extra money to re rent a car after you took my money for the car ... please refund what you have took cause you cancel it without my knowledge  "

VIENNA, AT - Reviewed by ARIEL - 12 July 2016

VIENNA, AT - Reviewed by KARL - 04 July 2016

VIENNA, AT - Reviewed by KIRILL - 01 July 2016

VIENNA, AT - Reviewed by HARRY - 28 June 2016

VIENNA, AT - Reviewed by EMILIAN - 27 June 2016

" Almost new car, clean and prompt service "

" The rent-a-car offices in Vienna Airport are far away from arrivals and is not easy to understand why the new terminal makes it so difficult. One has to go down, left, right, up again, turn a non-well illuminated corner and by luck you get in! Really upsetting if you arrive after a long flight and we have to carry with you all the luggage... "

INNSBRUCK, AT - Reviewed by ANJA - 21 June 2016

VIENNA, AT - Reviewed by AVIKHAI - 19 June 2016

" every thing worked great as promised. the europecar agent was amazing the only problem is that the insurance auto europe provide (and I bought the most expensive one) doesn't seem to actually cover the cost of damage if it would have happen and that is kind of cheating the customer and not fair. "

" the europecar agent was amazing "

INNSBRUCK, AT - Reviewed by ANDREJUS - 09 June 2016

" Super. Last time I choose another company and they added insurance for wheels and etc. even I had full insurance. This time I was in Innsbruck and choosed EuropeCar. Everything was excellent. No additional payment. Superb. I'll back again to Autoeurope "

" Super. Last time I choose another company and they added insurance for wheels and etc. even I had full insurance. This time I was in Innsbruck and choosed EuropeCar. Everything was excellent. No additional payment. Superb. I'll back again to Autoeurope "

VIENNA, AT - Reviewed by STEPHANE LOUIS - 09 June 2016

" Very good "

" Good "

VIENNA, AT - Reviewed by PETER - 08 June 2016

" quick and easy booking, very good overview...but not all selected partners provide proper serviced cars. "

" I can fully recommend Europcar, rented it the last times though they were not always the cheapest. Cars in very good condition, very friendly and supportive staff. "

VIENNA, AT - Reviewed by THEOCHARIS - 01 June 2016

VIENNA, AT - Reviewed by KARINA - 01 June 2016

" Ich möchte gern eine deutsche email. "

VIENNA, AT - Reviewed by SCOTT - 26 May 2016

" Booking experience was good. Excellent staff when I called or emailed "

" Eric was excellent. He went over everything with the car and was very professional. I was charged for GPS when the car came with it either way...seems wrong. Drop off was challenging in Rome. I tried to drop it off at the train station and they sent me to another location when to get there took 330 min because the instructions given to us where poor and fast... drop off was poor. No one was there for 40 min as we waited. They 5 guys from Europe car got out of a car and rushed to get us checked in. "

VIENNA, AT - Reviewed by AHMAD - 21 May 2016

VIENNA, AT - Reviewed by SALAH - 13 May 2016

VIENNA, AT - Reviewed by RAM - 09 May 2016

VIENNA, AT - Reviewed by ROSEN - 06 May 2016

" It was easy to make a choice between several car rental companies offered by Auto Europe and the price was lower compared to direct booking through the car company. Everything with the voucher and the reservation was ok. That was a plus. Negatives: I had a question concerning cross-border fees (which were not clearly stated at the time of reservation) and the first question got answered fast but any subsequent replies remained unanswered at all. Communication could definitely be better. And a bigger one: my credit card was authorized twice for the same amount and today, one month after the reservation and a week after the rental the money is still blocked. I am still communicating with accounting to get this issue resolved. "

" Everything with the car, the reservation and the service was perfectly ok. They offered me a brand new car from a bigger class for the same money. The premium insurance was a bit expensive (20 EUR per day which, in this case, was higher than the car rent rate) and I deferred it - which resulted in 1000 EUR excess being blocked on my credit card - and it is not released yet several days after returning the car. Both Europcar and AutoEurope should make it more clear to customers that such amount may have to be authorized at pick up time - if my card was nearing limit I would not be able to take the car. "

VIENNA, AT - Reviewed by CRING - 03 May 2016

" Very good when we picked-up the car. One of the most professional person we ever meet in our renting cars experience. The return of the car was most difficult: a lot of cars and only one person at the Europcar Kiosk. It took a lot of time :(. "

VIENNA, AT - Reviewed by DACE - 26 April 2016

" Helpful staff and excellent car! "

" Nothing to add, everything was perfect. "

VIENNA, AT - Reviewed by ALEKSANDAR - 22 April 2016

SALZBURG, AT - Reviewed by MUSTAFA KEMAL - 13 March 2016

" Çalışanlar çok iyi ,yardımcı, güleryüzlü. Ancak; Ücretli önce çekmiş olmanız çok kötü. Salzburg araç teslim noktası olmaması çok daha kötü. Temiz kağıdımı alamayabilitdim. "

" Same "

SALZBURG, AT - Reviewed by GESTUR - 07 March 2016

" everything was as expected. "

SALZBURG, AT - Reviewed by OSMAN - 28 February 2016

VIENNA, AT - Reviewed by PARASCHOS - 20 February 2016

" Nice low price "

" Very good car new less than 1000km "

VIENNA, AT - Reviewed by DMITRI - 10 February 2016

" We got the car we have ordered "

" We got the car we have ordered "

INNSBRUCK, AT - Reviewed by CHARLES - 08 February 2016

" Auto Europe is easy to deal with. The vehicle was just as reserved. "