Auto Europe
- North America
- Central America
BUDGET AUSTRIA CUSTOMER REVIEWS
- 8.4
- 9.2
- 9.4
- 9.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BUDGET AUSTRIA Car Rental Reviews
Average Rating for Budget :
VIENNA, AT - Reviewed by PANAGIOTIS - 21 June 2024
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by MARCEL - 27 February 2024
" It ia the first time i use Budget, and it was a very good experience. I will use it also next time! "
" Good car, fast service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MOHAMED - 28 December 2023
" I paid one week. And used 3 days. Why you didn't return back my money? "
" It is good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by SEAN - 10 November 2023
" We booked a BMW 1 series (or similar) and were given a Skoda. We were apparently upgraded to a bigger car but it was very small and clunky to drive. We returned it after only 3 hours. The staff were great at the front counter but were busy when we dropped the keys back, so couldn't give feedback. It was our 4th car hire on this trip and the worst car and most expensive for the car given. "
" We booked a 1 series (or similar) automatic. We were given a Skoda. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ARTURS - 07 May 2022
" Xxx "
" Long check in time "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by JOEL - 28 March 2022
" Overall good, although the price was pretty high... but I guess that's within the local market standard. "
" Very good experience , not the first one and never had a bad surprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by BARBORA - 10 June 2021
" pls see my comment above "
" i was downgraded, didn't get the car size which I ordered and couldn't take my bike with me. I had additional costs with bike rental on side... "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SALZBURG, AT - Reviewed by MARGARET - 27 January 2020
" - "
" Never encountered a CNG/petrol car before so would appreciate if the fuel system had been properly explained. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by THANAPAT - 27 November 2019
" We made a reservation on your website; however, when we get back to our country we were charged another transaction which was almost double of what we paid according to the reservation. Later, we contacted the customer services on your website, the only feedback that we got is Autoeurope can do nothing about that, and told us that "What you paid to Auto Europe and what you paid locally to Budget are completely separate charges. To Auto Europe you paid for the rental of the car and the full coverage provided by Auto Europe. Locally you were charged for an Additional Driver and a Cross Border Fee for taking the car out of the country.". In this case, we still don't understand why we have to pay that extra amount since we had already paid for the rental with you and WE WILL DEFINITELY NOT USE YOUR SERVICES IN THE FUTURE AND WILL LET EVERYONE KNOWS HOW YOU AND YOUR COMPANY DOING BUSINESS. "
" - "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by AGNES - 15 October 2019
" I will recommend to everyone "
" they were very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INNSBRUCK, AT - Reviewed by EUGEN - 02 October 2019
" The operator was rood and did not really want to help "
" Really nice and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VIENNA, AT - Reviewed by ERWIEN SAMANTHA - 15 August 2019
" Easy and fast to booked via auto Europe! "
" Good services, the staff at Vienna hbf is very helpful and informative. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by XYTIZ - 10 July 2019
" Overall good experience Better pickup information would be helpful "
" Pickup was a painful experience. The address wasn't clearly mentioned. There was alot of difficulty in contacting the rental agency. Many calls went unanswered. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by CHING-GWO - 09 June 2019
" Perfect "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by TAT - 21 May 2019
" 1. Reserve a car via Auto europe is a good choice. 2.Staffs of Budget are very friendly and helpful. 3. Company should provide the car as same as we have booked. 4. Price of our insurance is too high. 5. The condition of vehicle is excellent. 6. Overall is satisfied. "
" Staffs are very good. Nevertheless, it would be great if Budget could provide the car as same as I have reserved. (I need estate car to carry more luggages. ) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by KALMER - 03 May 2019
" Very good AS always "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VIENNA, AT - Reviewed by ASSEN - 19 April 2019
" No complain "
" No complain "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MIKHAIL - 25 October 2018
" It's my 6-th year with Auto Europe, works fine in Europe at least. "
" That was not my first time with Budget, Vienna, no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by OLCAY - 10 October 2018
" Very nice "
" Very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by IOANA - 27 September 2018
" I have booked a car using your website (as already I did many times in the past, without having any annoyance). The total price of the rental was EUR 100.46 and it has been fully paid on June 7th, 2018. In this respect Auto Europe send me the voucher no.EU14625259-1, for the Budget reservation no.36956042DE4. The period of the rental has been September 21-24, 2018 and the car has been picked-up and droped-off at the Vienna Schwechat Airport. When I picked up the car from the Budget desk on September 21, the Budget clerk told me that the prepayment they registered for my voucher was of only EUR 74.56, even if I have already paid to Auro Europe the full rate requested by Auto Europe for the rental (EUR 100.46). In this respect, the Budget clerk asked me to pay EUR 30.94 more, in addition to the amount I have already paid to Auto Europe (EUR 100.46) of which Budget received only EUR 74.56. I also mention the fact that I did not request to Budget any additional equipment and I had no additional request which would determine a supplementary charge/fee. Under these conditions, I kindly ask Auto Europe to reimburse me the additional EUR 30.94 that I had to pay to Budget. Please consider that I also sent a complaint in this respect to the e-mail address reservations@autoeurope.eu, to which I attached the documents proving may claim: - the voucher no.EU14625259-1 issued by Auto Europe; - the bank excerpt confirming the payment of EUR 100.46 I made to Auto Europe; - the rental agreement no.226730140 that I had to conclude with Budget on September 21, 2018, based on the reservation no.36956042DE4 (as mentioned in the Auto Europe voucher), according to which I had to pay EUR 30.94 more. The complaint has been sent through my professional e-mail address ioana.petrisor@iplegal.ro Looking forward to receiving your answer. Ioana Petrisor "
" Budget asked me to pay for EUR 30.94 more, in addition to the amount I have already paid to Auto Europe. In this respect, please see my comment below. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ZSOLT - 24 August 2018
" Everything went fine, and the peice was unbeatable. Will come back. "
" Hire and dropoff went fine. Free upgrade to a compact SUV was awesome. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by IAN - 21 August 2018
" I loved this rental car and the rental experience. "
" I can't give enough praise to Budget. They were helpful when I got there (even though it was very close to closing). They gave me an upgrade, since they didn't have the car i reserved in stock! I was incredibly happy with the car and it made our whole trip more fun! :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by MIKKO - 02 August 2018
" More clear insurance options and clearer explanations what is covered is neede. "
" The counter staff was not aware of insurances, what was covered and what was included in the rental. Did not feel safe and was not sure how well were protected. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ALEXANDER - 21 July 2018
" It was my first experience with Auto Europe after Rentalcars.com "
" nice car with extra options "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by ANDREAS - 03 July 2018
" AutoEurope staff were excellent in all dealings (verbal and written). Their response were all very professional and went out of their way to assist (Wioletta Michalska - Auto Europe PT
" Budget response to phone calls was very slow (on hold for over 15 minutes at times), speaking English was a problem, sending the rescue service (according to the rescue service) was very delayed (only called after over 1 hour of us calling and calling for a second time). All in all we waited for over 3 hours. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VIENNA, AT - Reviewed by RADU - 28 June 2018
" All good "
" All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10