Auto Europe
- North America
- Central America
THRIFTY DENMARK CUSTOMER REVIEWS
- 6.9
- 7.2
- 8.2
- 6.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY DENMARK Car Rental Reviews
Average Rating for Thrifty :
BILLUND, DK - Reviewed by GINTARE - 14 May 2024
" Everything was fine "
" It was an issue to find who is renting car under Thrifty logo, finally I found that it is Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by NELI - 02 September 2021
" Exellent "
" Exellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ARANYA - 27 May 2020
" A better way to handle my situation wouldn't have gotten my trip cancelled. "
" The counter was not open as per the timings, and no one received my calls "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by MILOS - 18 November 2019
" as I mention in section 4. It is not normal to take money for all 5 days of rental because I dont have credit card with me, it is ok to take my money for one day because you reserved that car but to keep it for other 4 days without providing service is unbelievable . So I ll told all my partners to avoid your rental service and I will give you negative comments all around the network! "
" I payed rental in advance with debit card from my site. When I get at Copenhagen airport and try to take a car your desk employee tell me that it is not possible to take car with debit card, only with credit which I dont have with me in that moment. According your terms and conditions it is ok, but when I plan to get my credit cart by my friend in next flight your employee told me that it is not necessary and that Auto Europe car will refund me money and I get rent car with debit card on the neighborhood desk (Avis). So i do like that but I did not get my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by RAM - 03 August 2019
" Thank you "
" Had to wait a while for the car at the counter. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by TIBOR - 21 July 2019
" Absolutely fine "
" Absolutely good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IVAN - 16 July 2019
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MERI ORVOKKI - 10 July 2019
" All went smoothly "
" Good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by JOHN - 06 July 2019
" Auto Europe muts: - instruct Thrifty / Herz staff to be more professional when referring to the agreement with Auto Europe - clarify more clearly that the risks are covered by an Auto Europe insurance policy, not by Thrifty / Herz "
" Difficult to find Thrifty at Copenhagen Airport, as the sign is only indicated with very small letters below eyesight on the 90 cm high flap door in the counter. The Hertz personnel has no knowledge of the Auto Europe contract, and are indicating other amounts of client risk in case of accident/theft, and stating 'you did not hire the car from us'. This is not a professional attitude ! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HOWARD - 15 June 2019
" The car was fine. The Hertz pick-up and drop off procedure at Kastrup was a disgrace. On pick-up, we stood outside in the rain (there is no shelter) waiting 25 minutes for a bus to take us to the car rental office. When we returned the car, there was nobody in the outside Hertz office. We stood in the rain for 20 minutes until an Enterprise agent saw us and took us into his hut. We then had to carry our bags to the Hertz inside office where we were told that the outside Hertz rental return staff member "had gone to the bathroom. " -- obviously with no backup help. We are senior citizens and boarded our flight at CPH absolutely soaking wet. My wife is now coughing. The experience was a Hertz fiasco from beginning to end. Never again! "
" The problem was with Hertz. See comments below. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JOEL - 14 November 2018
" NICE NEW CAR, HELPFUL STAFF, EASY PROCESS, WHAT MORE COULD ONE ASK FOR? "
" NICE NEW CAR, HELPFUL STAFF, EASY PROCESS, WHAT MORE COULD ONE ASK FOR? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by VITALIY - 11 October 2018
" Easy procedure and good prices. "
" My credit is not returned yet! 3 days already passed. All other points are perfect. But nobody anscer me about credit return! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by LUIS ADRIAN - 06 September 2018
" All was perfect. From beginning to end. Congratulations you have a great service ! "
" No comments. All was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ROLANDAS - 04 September 2018
" Unbelievable surprise. "
" Ordered small Renault, got VOLVO XC60. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by AVIGDOR - 02 September 2018
" OK "
" Complicated drop-off, poorly marked location, no agent - had to ask help from competing company agents who were on location "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PAVEL - 01 September 2018
" Dear Autoeurope, unfortunately i had AWFULL Experience with you in Kopenhagen - where i booked a car from you on 30.7.2018. Even it was preagreed on the phone with Rental Provider Hertz (THRIFTY) - on the phone to central office of HERTZ DK - they promised that the rental provider will wait for me - becuase i had a late eve flight arrived at 22.45. But when i get there - after 23h - it wasnt no any person who helped me or informed or called me before - i just arrived in the midnight time to closed parking garage and spent a lot of time to get back by taxi to hotel and so on... In fact you should not allowed to your system realize and confrim booking - becuase i booked from 30.07 at 23.00h - but all rental branches are closing at this time at 23h - so it were no chance to get a car anyway and you knew that... In fact after being very disapointed in your service - and spending a lot of money and energy trying to get a car there - YOU CHARGED MY CREDITE CARD for anout 130 euro - BUT IT Wasnt my fault - i never had a possibility to get there before 23h and my booking was confrimed by YOU WRONGLY from 23.00h. Im quite long time for more than 15 years been renting cars wordlwide with AUTOEUROPE - but this time i was really astonished and pissed off. I require to get my money back - 130 euro - which in fact were stollen by your company provider - i feel myself been cheated... Wont never ever have any bussines deals with you anymore... Hope to get an official reaction and answer to my email and hope you will be fair enough to refund mistacly taken amount. P.S.: For example your main competitor RENTALCARS.COM just doesnt allow book any cars in CPH airport starting at 23.oo ( becuase it obviously closed), last possible rental they have is at 22.00h. But your system allowed to make me this reservation and it was wrong. Waiting a feedback by email or telephone Pavel Bobylev, +420 777 812 300 "
" Dear Autoeurope, unfortunately i had AWFULL Experience with you in Kopenhagen - where i booked a car from you on 30.7.2018. Even it was preagreed on the phone with Rental Provider Hertz (THRIFTY) - on the phone to central office of HERTZ DK - they promised that the rental provider will wait for me - becuase i had a late eve flight arrived at 22.45. But when i get there - after 23h - it wasnt no any person who helped me or informed or called me before - i just arrived in the midnight time to closed parking garage and spent a lot of time to get back by taxi to hotel and so on... In fact you should not allowed to your system realize and confrim booking - becuase i booked from 30.07 at 23.00h - but all rental branches are closing at this time at 23h - so it were no chance to get a car anyway and you knew that... In fact after being very disapointed in your service - and spending a lot of money and energy trying to get a car there - YOU CHARGED MY CREDITE CARD for anout 130 euro - BUT IT Wasnt my fault - i never had a possibility to get there before 23h and my booking was confrimed by YOU WRONGLY from 23.00h. Im quite long time for more than 15 years been renting cars wordlwide with AUTOEUROPE - but this time i was really astonished and pissed off. I require to get my money back - 130 euro - which in fact were stollen by your company provider - i feel myself been cheated... Wont never ever have any bussines deals with you anymore... Hope to get an official reaction and answer to my email and hope you will be fair enough to refund mistacly taken amount. P.S.: For example your main competitor RENTALCARS.COM just doesnt allow book any cars in CPH airport starting at 23.oo ( becuase it obviously closed), last possible rental they have is at 22.00h. But your system allowed to make me this reservation and it was wrong. Waiting a feedback by email or telephone Pavel Bobylev, +420 777 812 300 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by MIKA - 13 August 2018
" Drop off worked fine and clear instructions and sign where to drop off the car. Free shuttle bus right next to pickup and drop off area to access all airport terminals. "
" The car was as promised and in good condition. Pickup staff was friendly and told all necessary information about the car and drop off procedures. They even suggested to buy an "automatic toll device" because we were planning to drive from Copenhagen to Malmö (bridge toll). This allowed as to just drive through the toll station without stopping there to use a credit card. Good tip. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANTHONY - 12 August 2018
" The drop off office was closed and a sign directed us to the back of the office in the carpark for key return. The problem was that there is a key drop at the back of the outside yard office with a big Hertz sign above it, we dropped the keys in a hurry only to notice a small sign next to it saying no Hertz keys here. Being told we are responsible for costs until the keys are "found" is also unappreciated, a proper facility should be provided. "
" We rented in Copenhagen so it was Hertz as your agent. There was one problem in the collection process which was of our making but we didn't appreciate the way in which the counter staff handled the issue, very unfriendly and matter of fact. The various pick up counters display prominent signs showing which companies they represent, the Hertz counter has a small Thrifty sign below counter level which is hidden when a line of customers is standing there. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by RAM - 08 August 2018
" Thank you very much "
" Everything was excellent! It would have been nice to know in advance that the car rental is outside the terminal in a different building, and that a shuttle is needed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by VASILICA - 31 July 2018
" No comment "
" When I arrived to the desck office, the representative informed me that the rented car are not more available becouse I selected to pick up the car at 10 am, and becouse I arrived some hours late, she suggested to rent another car. That means I rented one car more expensive that I selected. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IAN - 24 July 2018
" Please see above. "
" Dear Sir/Madam, According to my invoice n. 21800106984, I was charged incorrectly by Thrifty as following: a) 1 extra day, even I've returned the car only 15 minutes later, b) 2 Bridge Pass, but I just used only one, c) Moms (I don't know what it means), d) Collision Damage Insurance (I declined it, because my agreement with Auto Europe was refundable excess with super cover), Theft Insurance (I declined it, because my agreement with Auto Europe was refundable excess with super cover). I'm upset about it. It's not the first time that happened in Hertz/Thrifty. I asked them to refund me DKK 1548,40. My complaint at Hertz/Thrifty is registered as a number: 1123430. I'd like to ask for Auto Europe help me with this. Kind regards, "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by MICHAEL - 20 June 2018
" When I contacted the customer service team to inform them of my problem they were quite unapologetic and it was my problem apparently so was informed that they would be keeping my money despite not providing me with any service whatsoever and requiring that I have to make other arrangements for my journey that weekend. Luckily for me, the rental was only one day, so I only lost out on a small amount of money. But if this is the way you treat people then I will be making sure to recommend people not to use your service in the future. "
" I would not know, as i was denied service. I did not receive the car as it was hidden in the terms and conditions. that the rates are not relevant for Danish residents, despite the only indication of this being buried in the terms and conditions and nothing to indicate As a result, I was denied the car when I went to pick it up. Both the personnel at the Thrifty desk and Autoeurope were pretty unapologetic about the experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1