EUROPCAR SLOVENIA Car Rental Reviews

LJUBLJANA, SI - Reviewed by ADAM - 03 August 2024

" Needed to claim on the full insurance I paid for as was charged for two very minor scratches on the rear bumper, emailed customer service as requested and had no reply. It's been over a week now and still no reply or response. Very disappointing as up to this point the service was good and straightforward. "

" Got charged a lot for two very minor scratches, seems excessive for what they were (and not visible on the checkout docs shared) Car was good and service efficient so overall good. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PORTOROZ, SI - Reviewed by KARL - 21 April 2022

" When we came to drop of the car, I called the person at the Europcar office, and we agreed to meet at 11:30, but we had to wait until 11:45 before he showed up. Also, Europcar in Slovenia (or sombody else) has to clean up the information on various webpages concerning the location of the Portoroz office. One webpage said: "Permanently closed", which is not very helpful. The correct location should be easy to find (it certainly is not at the moment), and you also have to let people know where in the building the Europcar office is. "

" The location of the Europcar office in Portoroz is not shown correctly on the voucher. The address on the voucher is Obala 43, but the office is actually at Obala 114, which is in Lucija, the southern part of Portoroz. I found out by calling the main Slovenian office. When we got to the correct address, there was no sign anywhere to tell us where the Europcar office was, I had to search for 15 minutes before I finally located it, on the first floor inside the offices of a travel agency which is not mentioned in the voucher. There seemst to be only one person assigned to this office, and he was not there when we finally found the office. A person at the travel office called him, but we had to wait for 30 minutes before he showed up. It was not his fault, he had to fill out forms at the police station because of damage to a rental car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LJUBLJANA, SI - Reviewed by PHILIPPE - 23 September 2021

" Le supplément pour déposer la voiture ailleurs m'a coûté plus cher que la location de voiture. Il faudrait pouvoir savoir ce prix de transfert d'une ville à l'autre avant ce qui n'est pas possible chez vous. Cette arnaque ne vous est pas imputable mais pourrait être évitable. "

" Le supplément pour déposer la voiture ailleurs m'a coûté plus cher que la location de voiture. Il faudrait pouvoir savoir ce prix de transfert d'une ville à l'autre ce qui n'est pas possible chez vous. Cette arnaque ne vous est pas imputable mais pourrait être évitable. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LJUBLJANA, SI - Reviewed by REZA - 18 August 2019

" Very satisfied with the service and simple process. Fair and competitive price for full insurance coverage. "

" Overall very good and simple process. Unfortunately, staff on pick up was not very friendly. In addition she did not have information from Autoeurope that car was fully covered and only had partial coverage in their system. This was clarified when we called Autoeurope for confirmation. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BLED, SI - Reviewed by ILARIA - 18 October 2018

" At the end we didn't take the car because they wanted to block 800€ in our credit card. I should know this in advance, when I rented the car online, as in Italy I rented cars many times and it doesn't exist that they block money from my card the card. "

" At the end we didn't take the car because they wanted to block 800€ in our credit card. I should know this in advance, when I rented the car online, as in Italy I rented cars many times and it doesn't exist that they block money from my card the card. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BLED, SI - Reviewed by STEPHEN - 16 September 2018

" Great experience "

" Decent rental "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LJUBLJANA, SI - Reviewed by SONJA - 17 July 2018

" I was not entirely sure about the conditions as Europcar told me that I only have basic insurance whereas I had chosen the full insurance package. More information on the homepage with regard to the insurance packages would be helpful "

" ok, it was early morning but they were not very friendly and did not explain why they would need all the data they have asked for. However, with regards to the car I received an upgrade, which was very good. With regard to the drop-off the idea was that I had to find a parking space with free parking in Ljubljana. Being not very familiar with the place it made me driving around in the city desperately trying to find a space. I would have preferred to have a fixed place where I could have parked the car. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PORTOROZ, SI - Reviewed by STEPHEN - 05 June 2017

" Booking experience was very simple. Plenty of info needed was available. No complaints. "

" Car was fantastic...the service provided by Europcar was great, friendly and helpful when I needed to extend my rental. The only issues I had was that the pick up arranged at Portoroz airport was late and I waited for approximately 40 minutes and it was also difficult to find the drop off point in POrtoroz. Other than that everything was excellent. "

LJUBLJANA, SI - Reviewed by CHRISTINE - 19 April 2017

" Workers were sometimes rude and made you feel that were a chore "

LJUBLJANA, SI - Reviewed by OFER - 30 August 2016

" I thought I've ordered every insurance possible. When arrived, they told me i have the regular insurance that not covers everything. This should be written more clearly. "

LJUBLJANA, SI - Reviewed by GREGA - 25 May 2016