ALAMO BY ENT DENMARK Car Rental Reviews

COPENHAGEN, DK - Reviewed by DALE - 22 May 2024

" Seamless "

" Excellent service by the counter staff. We were upgraded to a wonderful car, and when we returned it, the driver even offered to drive us a short distance to the airport! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

COPENHAGEN, DK - Reviewed by DAVID - 27 August 2023

" Auto Europe is the only way to book cars. It was easy and a much better price that other sites. Additionally, it include insurance coverage. "

" The attendant was extremely kind, helpful and went beyond the call of duty to help us. At drop off we were met by another wonderful worker who checked the car and gave us directions back to the city without us needing to ask! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by HANNA MAGGA - 05 June 2023

" Good service "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by PEDRO - 12 April 2023

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILLUND, DK - Reviewed by HALLDÓR ÍVAR - 11 April 2023

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by CHRISTIAN - 11 June 2021

" See comment above "

" I had rented a car with free mileage, I received a rental agreement with free mileage, and then I was charged subsequently for extra mileage. A formal complaint has been raised through Autoeurope customer service. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AALBORG, DK - Reviewed by RAPHAEL - 09 April 2021

" No comment "

" No comment "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

COPENHAGEN, DK - Reviewed by JÓNAS - 27 June 2020

" pass "

" pass "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

COPENHAGEN, DK - Reviewed by CLAES - 28 November 2019

" A satisfied regular customer. "

" Worked very well. Friendly staff at pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by OSKARS - 06 August 2019

" We used your company to rent a car in Kopenhagen Airport. We booked an AUDI A6 ESTATE and payed 384.49 euros three weeks before our trip. Auto Europe voucher number EU16716860-1. We carefully read the terms about the rent also the one that we will have to show two credit cards at the car rental office. We were sure that what we have are credit cards therefore saw no problems. But when we arrived, the clerk at the car rental office told that because of the fact that one is debet card an only one is a credit card she couldn't allow us to rent a car we had booked. Instead she offered a class lower car SKODA OCTAVIA. (the document stating this fact is attached to this e-mail) We were satisfied with the service and there were no problems with the car. Only thing is we would like to get back the difference of the money we payed and money that renting a lower class car cost. We have have tried to contact you by e-mail, no response. "

" It is great that clerk found a solution for our problem quickly. still if there is a need for money refund there is nobody to contact. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BILLUND, DK - Reviewed by MICHAL - 07 June 2019

" I'm very satisfied with Auto Europe service and I recommend it to my friends all the time ;-) "

" They've blocked more money then it was on rental terms. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by PEDRO - 29 April 2019

" Alamo has a very poor customer service, trying to make a extra profit with tolls. "

" Very poor customer service, trying to make a extra profit on a cost you didn't have with tolls. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

COPENHAGEN, DK - Reviewed by JAKUB - 04 February 2019

" I am sorry but I cannot recommend ALAMO BY ENT for renting car in Copenhagen/Denmark as safety of customer is last thing they care about. 1) At counter, (winter/Copenhagen/Denmark) I was asked if I want winter tires as they are optional in Denmark. Winter tires option cast a few EUR a day. This is unacceptable. Will you let drive a car with summer tires any of your family members in winter on a snowy road? 2) One of the wheels was missing one bolt out of five. This is unacceptable again. Car is not ready to drive. The car I got was clean outside and inside, exactly as I ordered - but asking to pay for winter tires in winter in Denmark while snowfall happens is not acceptable for me! "

" I am sorry but I cannot recommend ALAMO BY ENT for renting car in Copenhagen/Denmark as safety of customer is last thing they care about. 1) At counter, (winter/Copenhagen/Denmark) I was asked if I want winter tires as they are optional in Denmark. Winter tires option cast a few EUR a day. This is unacceptable. Will you let drive a car with summer tires any of your family members in winter on a snowy road? 2) One of the wheels was missing one bolt out of five. This is unacceptable again. Car is not ready to drive. The car I got was clean outside and inside, exactly as I ordered - but asking to pay for winter tires in winter in Denmark while snowfall happens is not acceptable for me! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

COPENHAGEN, DK - Reviewed by VISHWAS - 04 December 2018

" Good experience "

" Rates could be lowered. 95 euros for a days rental is quite high. Its a lot cheaper in Spain and France. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by GIHAN - 27 October 2018

" Overall very smooth process, although additional purchased coverage bought from AutoEurope was not recognized by rental car company. This should be stated and made explicitly clear "

" n/a "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by MARIA - 11 October 2018

" Perfect experience "

" Very satisfying experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by ROMAN - 12 September 2018

" I want money back, Alamo didn't have car to me "

" I didn't got a car. Want my money back "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

COPENHAGEN, DK - Reviewed by KATE - 16 April 2018

" Great experience- nothing but efficient and friendly service "

" Car pick up and drop off were quick and efficient. Pleasant friendly staff. Good car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by CELINE - 15 April 2018

" Great service and car "

" The staff at alamo were so good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COPENHAGEN, DK - Reviewed by MARIANNE - 19 June 2017

" Booking online was easy and convenient. I will use AutoEurope again. "

" The best car rental experience I've ever had; US or Europe. The agents were especially helpful in granting a swap of cars when the first one proved to be too large for me. Both the cars I drove were excellent. Very convenient airport pick-up and drop-off. "

COPENHAGEN, DK - Reviewed by HENRIK - 12 April 2017

COPENHAGEN, DK - Reviewed by IVO - 16 January 2017

" The flight was delayed and we did not get the car the same eveming,even though we have provided the flight number and we did not get any assistance.I am completely disapointed and will never use this service again,niether will recommend to anybody. "

" Bad service described above. "

COPENHAGEN, DK - Reviewed by JUTTA - 08 December 2016

" Excellent service - and good prices. "

" Very service minded staff. Good cars and good price. "

COPENHAGEN, DK - Reviewed by HENRIK - 06 December 2016

BILLUND, DK - Reviewed by OLE - 29 November 2016

" Very Good value for money "

COPENHAGEN, DK - Reviewed by PETER - 24 October 2016

COPENHAGEN, DK - Reviewed by YASMIN - 23 October 2016

COPENHAGEN, DK - Reviewed by JUTTA - 20 October 2016

" Easy- convenient-and good offers. "

" Extremely helpful and friendly staff. A good car beyond expectations. Very service minded at pickup as well as at return. "

COPENHAGEN, DK - Reviewed by HARISH - 11 October 2016

BILLUND, DK - Reviewed by KARL - 16 September 2016

COPENHAGEN, DK - Reviewed by AXEL - 16 September 2016

" I filles the tank with diesel myself, but if I had not filled the tank, I find a price of DKK 24 / litre a jock and an insult of your customers, for filling the tank for them. Implement an refilling charge of DKK 100 - 200 plus a normal price for diesel - that is more fair. "

COPENHAGEN, DK - Reviewed by PER - 14 August 2016

COPENHAGEN, DK - Reviewed by JACOB - 20 July 2016

" Nice, easy, affordable, smooth. "

" Fine, no hassle "

BILLUND, DK - Reviewed by KIRMO - 06 July 2016

" all good "

" The car was more than I expected. The parking was a bit far from the airport. "

BILLUND, DK - Reviewed by SVEINN - 16 June 2016

" Super "

COPENHAGEN, DK - Reviewed by CLAUS - 01 June 2016

" The checkin was ok, but the car was not clean on the inside "

COPENHAGEN, DK - Reviewed by JUTTA - 13 May 2016

" Easy to rent and good prices "

" Nice staff - nice car "

COPENHAGEN, DK - Reviewed by JUTTA - 01 March 2016

" Used if for many years....always as pleasant experience. "

" Very kind and helpful. Good cars. "