TOP RENT BULGARIA Car Rental Reviews

SOFIA, BG - Reviewed by YORAM - 04 October 2024

" Very bad expireance. "

" When I checked in, I took about 2 hours(!) till I got the car keys and when I got eventually the car, it was not only me, all other customers suffered the same expirience. They did not escort me to the car, "help yorself" they said, they not inspected the car with me. They ignored the autpeurope order terms and tried to sell me additional insurances, there was no GPS in the car even though it appears in the order "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by EMMANUEL - 20 June 2024

" I booked a Citroen C4 or similar . when I arrived to the rental office at 22h10 on the 12/6/24. they gave me a Opel MOkka which is much smaller car (I believed the boot is half the size !!) i was unsatisfied and I asked for a bigger car . they told me that I had to call autoeurope . the office was close ! when I finally accepted to take the car (because they did not gave any other solution) .They couldn't t find the car !! and I had to wait until 23h52 (1h42mn later) for a departure with a car far to small for me and my friends ! and also The Opel Mokka who has no GPS. !!!, this option was mentioned on the contract. i m unsatisfied with autoeurope and top rent . thank you in advance for your answer . "

" I booked a Citroen C4 or similar . when I arrived to the rental office at 22h10 on the 12/6/24. they gave me a Opel MOkka which is much smaller car (I believed the boot is half the size !!) i was unsatisfied and I asked for a bigger car . they told me that I had to call autoeurope . the office was close ! when I finally accepted to take the car (because they did not gave any other solution) .They couldn't t find the car !! and I had to wait until 23h52 (1h42mn later) for a departure with a car far to small for me and my friends ! and also The Opel Mokka who has no GPS. !!!, this option was mentioned on the contract. i m unsatisfied with autoeurope and top rent . thank you in advance for your answer . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by MARKUS - 20 November 2023

" Good service, good cars, price drop of at terminal for additional 20Euro Pickup at terminal only avaiable when direct booking, additional pay "

" When booking thrre is no direct mention of pickup out side of airport, what is verr anoying, especially when it is raining "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PIOTR - 06 September 2023

" Second time in a row I had to wait for na hour past my booking pick ups time as there was a delay. Not only that but they also now provide a shuttle bus as their pick up is not anymore at the airport. That affect speed and efficiency substantially! "

" Second time in a row I had to wait for na hour past my booking pick ups time as there was a delay. Not only that but they also now provide a shuttle bus as their pick up is not anymore at the airport. That affect speed and efficiency substantially! "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by VIRGINIA - 26 February 2023

" the bank told me I have to wait one month to get the deposit bank. thats way too much "

" the bank told me I have to wait one month to get the deposit bank. thats way too much "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by NIKOLAOS - 08 December 2022

" Excellent service. No issues at all "

" Excellent service. No issues at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by YARON - 15 November 2022

" The support I received for the issue described above was great, but I expect Auto Europe to handle it so it won't keep happening for customers. "

" In the rental conditions it was indicated that the excess is 300 euro. When I arrived to the Top Rent a Car counter at Sofia airport terminal 2, the representative told me that if the damage to the car will be my fault, Top Rent a Car will charge me up to the *full value of the car*, which means tens of thousands of euros. He said that I am signing a contract with them now, that the contract of Auto Europe is not relevant, and suggested me to add a full insurance for 11 Euro per day. I called Auto Europe and the representative called the Top Rent a Car office to check about it, and Top Rent a Car told also him that they may charge me up to the full value of the car. The Auto Europe representative in any case confirmed to me that they cannot change the contract, that it is illegal, that the excess is 300 euro, and that it seems that Top Rent a Car are lying to get more money out of me. He also suggested to confirm it by email and sent me this: "As per our telephone conversation, we hereby confirm that your excess on your rental vehicle will be 300.00EUR. In case the rental company tries to charge you more than this for any damage, please contact our Customer Service and a prompt solution will be given." The car itself was ok. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by DANIEL - 30 June 2022

" Easy to buy. Clear interface. Getting fast support on need. Good conditions. Attractive prices. "

" The queue to the counter took us about an hour. The counter was not sufficiently stuffed to serve huge amount of people. Counter stuff tells lies on insurance purchased through auto Europe. That scares and makes rental experience unpleasant. Getting car was also awful experience. They refused to mark additional scratches we discovered on the car. They were not willing to explain how to exit parking (there were temporary changes, so the signs were not precise ). That cost us additional 15 mins or so. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by TERESA - 15 October 2021

" No problems "

" Staff very helpful. All went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by KATERINA - 22 September 2021

" all OK "

" All Ok, a bit older car but clean and working good. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by ADRIAN - 10 September 2021

" Booking process was easy and all conditions met "

" Bit of a queue for the pickup, but otherwise an efficient service. No undue pressure to buy their insurance. Car was as booked, clean, no big defects, drove well. Drop off no problem, car checked and deposit on card unblocked. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BOURGAS, BG - Reviewed by MYKOLA - 29 July 2021

" Everything was good "

" Almost everything was as per my expectations "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by VITALII - 14 July 2021

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by SVETLA - 05 July 2021

" Nice company to work with! Easy process and friendly staff "

" Easy process and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by EKATERINA - 30 November 2019

" Hi "

" Hello, i would like to request refund as i haven't used the service. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ANASTASIOS - 20 November 2019

" nice "

" five stars "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VARNA, BG - Reviewed by PANAYIOTIS - 25 October 2019

" 5 STARS THANKS "

" THE GUYS IT WAS FRIENDLY AND VERY HELPFUL . THE CAR IT A NEW CAR WITH ONLY 12000 KM, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ANTON - 25 March 2019

" The reservation service and communication is perfect. But if there is no control over the quality offered by local partners the overall customer experience can suffer greatly. "

" The car was new and in perfect condition. However, the reception service completely spoiled the experience. We were travelling with a baby, for which I called in advance to warn the staff aiming to ensure fast processing (because the plane landed at 2 a.m.). I even made a user profile at their site to upload all my data and called the service center to ask what other documents/data were necessary. In response I was advised that nothing else is required, that there shall be no problems, and all shall go smoothly and quickly. However, this was not the case. When we arrived, the kiosk at the terminal was closed with a note that we should make a phone call and wait for a shuttle to take us to the other terminal. The shuttle had left shortly without waiting for us. Due to the late (or early – depending on the point of view) hour I decided to send my family by taxi and wait to be taken to the other terminal where the kiosk was still operating. When I finally reached the counter at the second terminal the employee there acted in a very formal and unwelcoming manner. She refused to register a second driver even though I had my wife's ID card and driving license with me. I had to call back my wife to the terminal (at 2:30 a.m.) twice - second time because the employee insisted that my wife signs a data processing consent in person! All this nonsense greatly upset our 1 year old daughter who was already devastated by lack of sleep. Overall this was the worst customer service experience I have had with a car rental company ever! "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VARNA, BG - Reviewed by ROSSEN - 12 August 2018

" Really very good service "

" As the name of the company. They are really on Top "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by LEONID - 04 July 2018

" highly recommended "

" good value, 24/7 working hours "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by RUBENS - 29 April 2018

" Autoeurope offers good prices! Recommended! "

" I had a very good experience! They have a shuttle to take from/ to the airport from/to their office next to the airport! One thing I'd suggest is to inform the client that during night time they should call the proper number in order to get the shuttle at the airport, because I arrived 2 am and there was anybody in the airport counter, but after my call the shuttle came quickly! But they offered a good service! Thanks! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by JANICE - 26 July 2017

" Excellent service! "

SOFIA, BG - Reviewed by WALTER - 10 May 2017

" We called AutoEurope to verify whether we could take the car to Serbia, Bosnia, Croatia, Montenegro, Albania, Macedonia, and Kosovo and we were told yes by your customer service representative. We also asked what were the associated costs and your representative said 5-10 Euros per country. When we got to Top Rent, we were told that going to Albania was not allowed and that the cost would be ?300. We are upset because we called to verify in advance and have already booked our flights and hotel rooms. We live in Munich and we were left with no choice than to take the car with the fee. When we called to rectify the situation with AutoEurope, we were told that the representative misunderstood our inquiry and did nothing to help us. "

" The invoice we were sent was not itemized. This is the fee information from the website: Border exit: Cross borders are allowed to Turkey (european part), Greece, Romania, Macedonia, Serbia on request. An additional administrative fee applies: 50 euro for economy vehicles (EDMR, EWMR), 60 euro for compact, estates, intermediate vehicles and minivans (EDAR, CFMR, IWMR, IDMR) and 80 euro for all other vehicles (IDAR, IWAR, FWMR, FDAR, IVMR, FVMR, IFAR, FFAR, LDAR). The mentioned fee is for 1 country only. For each additional country the fee is increased by 50%. It is unclear how we were charged ?300 to cross 6 country borders. "

SOFIA, BG - Reviewed by MARIO - 20 November 2016

" smooth and hassle free..no hidden extras "

" Great customer service "

SOFIA, BG - Reviewed by DAN - 13 October 2016

" There should have been a comment on the reservation voucher that pick up from the airport is meet&greet, because we had to take a very crowded shuttle to the other terminal, only to find out that Top Rent were waiting for us where we landed. "

" Experience was good, we got exactly what we booked and the car was good. We didn't know that someone was waiting for us at the terminal and wasted some time until we finally found them. "

VARNA, BG - Reviewed by ALEXANDER - 02 October 2016

" As usually, I am quite satisfied with my Auto Europe booking. I use Auto Europe for some 5-7 years and I recommend Auto Europe to my friends. "

" The car met my expectations. The cost was quite reasonable. The service was friendly, timely and good quality. I would recommend Top Rent to my friends. "

BOURGAS, BG - Reviewed by EDITH - 23 June 2016

" Everything was in order. We got our car very quickly when we arrived at the airport. "

" Quick and friendly service. They made sure that we understood the way the all risk insurence worked with europ car but they did not push us to accept extra insurance. When we dropped the car off, there was somebody waiting for us at the parking and everything was again very well handled. "

SOFIA, BG - Reviewed by IGOR - 19 June 2016