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SWITZERLAND CAR RENTAL REVIEWS
Car rental reviews in Switzerland
Switzerland has for centuries captivated the imagination of travellers with its snow-peaked mountains, lush green valleys and rolling meadows, together with fairy-tale castles dotted along the entire length of the country. The country lies between Italy, France, Germany and Austria – which makes for a culturally rich and diverse adventure. Geneva is located on the river and it hosts many great museums, traditional restaurants and a historical monuments. Zurich, is the country’s financial powerhouse, and the perfect place to visit some of the country’s best tourist attractions.
Operating since 1954, Auto Europe is a key player in the global car rental industry. With over 28,000 convenient locations, you’re never to far from one of our trusted car rental suppliers. Along with great rates, regular promotions and freebies – our secure online website will no doubt help you find the very best car rental rate for your budget. Consult our car rental reviews in Switzerland to see what other previous customers have said about our service.
AUTO EUROPE SWITZERLAND Car Rental Reviews
Average Rating for Auto Europe :
ZURICH, CH - Reviewed by ENRICO - 21 September 2025
" Cross Border Fees are not included in the rent and there's no clear warning about it, that's not customer orientation "
" I received an invoice from Hertz for a service I didn't sign for during the check-in (Location Services), I contested the charge but I didn't get any answer from the company. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by VINCENT - 25 August 2025
" as above "
" Originally I booked an Audi Q3 and upon arrival I was given a Cupra Formentor. From the first day this car had issues with the electronic key which was not operating well. On the last day in Basel the car could not be opened electronically and had to use the metal key, afterwhich the alarm went off and could not start the engine. I walked to the Basel office near Hbf and found assistance through one of the employees at the office ( regret I did not get his name) as I was frustrated with this inconvenience just before leaving to Zurich airport.. The key was not functioning till the very end and I informed them upon drop off. I expect cars to be checked before rented and not leave clients facing problems. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by YEHOSHUA - 22 August 2025
" very good "
" 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PAULINO - 06 August 2025
" I have been with Europe car for many years however this last experience is a disgrace. We were also give a van not with a full fuel tanks and the rep at the desk said it was full. "
" The 9 seater was old and full of dents and bumps with no technology on board and we paid a very high price "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by BERKAY - 03 August 2025
" Everything was quite smooth and went really nice. I am glad that I rented my car from autoeurope. Thank you for everything "
" It was my best car rental experience. Lady who helped us at the desk I think her name was Meme, was the best car rental staff ever. Thank you so much for all the recommendations and giving us an suv car without charging extra fee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MARIUS - 30 July 2025
" Good "
" Dear Customer Relations Representative, I am writing to formally dispute the recent charge of 1,040 CHF applied to my rental contract RNT-36301, regarding vehicle AI32204, which I believe to be both incorrect and unfairly handled. When I returned the car to the Hertz Zurich parking area at night, there were absolutely no visible damages to the vehicle. We have clear photographic and video evidence taken at the time of return that shows the car's condition and the parking area (including the fact that the regular Hertz spots were full). At no point was there any indication of a scratch on the driver's side door, as later stated in your damage report. Moreover, your staff explicitly recommended we return the vehicle after hours and leave it parked in the designated lot. The charge also initially included front bumper damage that had already been noted and acknowledged by your agent at pickup. We received written confirmation that this was pre-existing and would not be charged. While I understand that this portion of the charge has since been removed, it raises valid concerns about the accuracy of your internal processes, and whether the alleged door scratch may likewise have been misattributed. Furthermore, I was informed that a so-called "nail test" was used to assess the alleged scratch. This is not an objective or reliable method, especially without photographic evidence after the car had been washed. I specifically requested the opportunity to inspect the vehicle post-wash to confirm the presence (or absence) of any actual damage, but this request was denied with the explanation that the vehicle had already been rented out again. This refusal made it impossible for me to verify any alleged damage. Unfortunately, the local Hertz representative I dealt with in Zurich was dismissive and uncooperative, refusing to provide assistance or clarification, which I find far below the standards expected of an international company such as Hertz. As an EU tourist, I consider this a serious issue of consumer fairness. I reserve the right to escalate this matter through all available legal and administrative channels, including filing a Schlichtungsverfahren (conciliation procedure) with the Swiss authorities, and contacting the European Consumer Centre. To move forward constructively, I respectfully request the following: Clear photographic or video proof of the alleged scratch after the car had been cleaned. A formal explanation of how the damage was evaluated, and why I was denied the opportunity to inspect it myself. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by SHAWN - 27 July 2025
" It was a good experience with Auto Europe in terms of helping to compare and contrast the pricing of the different companies and car availability, but it would also be good if there was info on these additional potential charges from the various car companies in case some are more reasonable than others. "
" There were additional charges for any adjustments, if we added a driver, if we took it across the border even though we were in SWI and we were given an Austrian car. We thought we had paid already for full coverage insurance and then were told there would be yet ANOTHER charge to ensure full coverage insurance. This is not how you gain customer loyalty. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by AASTHA - 24 July 2025
" Auto Europe wasn't helpful in the above problem. They kept saying that it's in the system we can't change it. "
" They are not at all flexible. My pick up was scheduled at 5:30pm and I was sick and I asked them if I could pick it up the next morning without changing my drop off time. I was ready to reduce the number of hours from 24 to 11 and still they weren't flexible enough to allow me to do that. They kept saying that the drop off annd pick up time is fed in the system and They can't do anything about it. However, when we reached the counter before our scheduled time (at 4pm instead of 5:30pm, they said that you can take the car now but you have to return at the same time tomorrow. Now funnily they were ready to change the time here. Also, this was a prepaid booking! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by ANTONIOS - 23 July 2025
" Easy booking with autoeurope. "
" Clean car, in good condition. Easy pick-up and drop-off. Personnel helpful and polite. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by WEI - 16 July 2025
" Positive overall "
" Good and positive "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PAULINO - 09 July 2025
" very good price list and efficiency "
" always ready and available "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JARI - 05 July 2025
" My favourite! "
" My favourite car rental agency. Always good pricing, nice cars and friendly staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ROLAND - 03 July 2025
" Overall all good "
" 1 "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by CALIN ADRIAN - 15 June 2025
" Horrible and offensive! Stay away from Budget Basel! "
" I'm sorry to say that I am completely dissatisfied with how this rental went. There is little to no chance that I will use your platform again! In Basel, I was given a car from a lower class than the one I paid for! I received a Skoda Octavia instead of a Peugeot 3008. Moreover, when I requested a car from the class I had actually reserved, I was told that the Skoda was in the same class, and that if I wanted an SUV, I would need to pay an additional 210 euros. I was also told that I am not actually a Budget customer, but a customer of AutoEurope, and that any complaints should be addressed to those I paid. I showed the lady assisting me an informational note I found via ChatGPT on Budget's website, which clearly stated that the two cars are not in the same class. She mocked me and loudly told her colleagues, in English, that I was stupid for trying to prove this using ChatGPT. She then made some racist comments in French about my Romanian nationality. This lady is a disgrace to Budget, and I see no reason to ever work again with companies that tolerate such behavior! Not to mention, I was given a station wagon with a broken trunk cover that couldn't close and rattled the entire 7-day rental! I have photos of this issue. The car had Austrian license plates, like many other vehicles in the Budget parking lot. I saw other Skoda Octavias--probably without technical problems--as well as cars from the category I actually paid for (like a Volvo XC40 or a Skoda Kodiaq), for which I can also provide photos. I went back to the counter and asked to be given a different car, but the lady told me that there was no other car available for me! A week before this rental, I booked a car through your platform for four days from Geneva Airport. Everything went perfectly there! It's a real shame that such collaborators damage your image. It seems they still don't respect your brand. Honestly, this has never happened to me in the dozens of times I've rented cars through Rentalcars! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ZURICH, CH - Reviewed by FATIH - 13 June 2025
" good "
" Everything was OK, but I got a more more larger car than I have chosen. I think it shouldn't be such a difference. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by BERNHARD - 13 June 2025
" Happy "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by RENÉ - 11 June 2025
" See no. 4 "
" All perfect, except that I received a location charge of 42.- from Hertz which is not mentioned in the contract. I request a refund for same extra charge. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CALIN - 09 June 2025
" It was perfect ! "
" It was perfect ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROGER - 27 May 2025
" Booked my car without any issues. Very easy to book. "
" Extremely good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THUN, CH - Reviewed by BARBARA - 26 May 2025
" Very smooth and helpful "
" Economical, efficient, friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by LUCA - 21 May 2025
" AutoEurope has really a top system that is facilitating a lot to choose the best rental-cat office available. "
" The office closed before than what shown on the door. The personnel was not kind to let us know about this inconvenience and directed us out to do the automatic drop-off. Without being present, the following day was impossible to check the conditions of the returned car together with the company. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
INTERLAKEN, CH - Reviewed by ORAPORN - 20 May 2025
" Car is in good condition but with general option not full "
" Deposit Chf 350 was deducted from my credit card and there is no refund until now. I sent emailasking for refund since last Wednesday. I haven't got any feedback back. Why it was too slow for releasing deposit after care return. Mr Mario Videira who received the car return said it will be no later than 1 week. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by EGZON - 19 May 2025
" Fast and correct service "
" PERFECTION "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BASEL, CH - Reviewed by GEORGI - 08 May 2025
" Rejected my car deposit and I didn't have the car I paid. Also rejected to be reimbursed of paid service I have never used. Lost time and fee of 103 Euros "
" Rejected my car deposit and I didn't have the car I paid. Also rejected to be reimbursed of paid service I have never used. Lost time and fee of 103 Euros "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BASEL, CH - Reviewed by OLENA - 08 May 2025
" Overall was good, but still havent got the blocked money bacK! "
" Overall was good, but still havent got the blocked money bacK! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREUX, CH - Reviewed by MUTHUSAMY - 05 May 2025
" Autoeurope is the best, they are my go to 'place' for all car rentals. "
" My only 'complaint' was that the car assigned was too big for me and my wife, as we are an old couple, me nearly 75 years old, and find driving big cars a source of tension, stress, and yes, extreme fear. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by THAMMARONG - 25 April 2025
" Terrible Experience. The fee is too much for that scratch. I can pay reasonable fee. Please help me whether i refuse to pay. "
" Terrible experience. First, i booked Toyota BZ4 but Herzt gave me Kia EV6. No charging wire. I have to find instanted wire charging station. When i return, I got CHF1200 fee for little scratch. It's too much. This case Auto Europe should help me. I send email to Swiss Herzt so many times but no reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by LEO - 25 April 2025
" Amazing "
" Amazing "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JEAN-PIERRE - 26 March 2025
" Excellent "
" Smooth and fast handling of vehicule. Friendly staff. Car came equiped with quality winter tyres. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MICHELA - 20 March 2025
" Great efficiency. "
" Smooth as ever. No issues. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by HANS PETER - 16 March 2025
" Got a super upgrade to a Mercedes GLE "
" The car was not that clean as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by THOMAS - 14 March 2025
" ok "
" ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAULO - 11 March 2025
" Good experience "
" Good support "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by PAULINO - 21 February 2025
" Very good "
" The car has food from the previous rental "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by NIGEL - 15 February 2025
" Easy and straightforward pick up and drop off. Very polite helpful staff. "
" One of the easiest and best car rental experiences I've had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADIL - 10 February 2025
" The car and service was wonderful. "
" The car and service was wonderful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by TALGAT - 06 February 2025
" Very good service! "
" Excellent service! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEXANDER - 06 February 2025
" Good experience "
" All right "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEXANDER - 30 January 2025
" out of the blue: the staff at the counter almost forced me to pay 12 euro daily additional insurance, claiming that all insurances will get void. That there is a law from January 2024, that I need to pay this if I travel to other than Switzerland european countries (crossing Swiss border). This was unexpected payment, that I managed to avoid, but want to ask autoeurope for clarification!! "
" out of the blue: the staff at the counter almost forced me to pay 12 euro daily additional insurance, claiming that all insurances will get void. That there is a law from January 2024, that I need to pay this if I travel to other than Switzerland european countries (crossing Swiss border). This was unexpected payment, that I managed to avoid, but want to ask autoeurope for clarification!! "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANASTASIOS - 30 January 2025
" very good "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HENRIK JESSEN - 29 January 2025
" Efficient and good value "
" Only set back was an extra fee for bordeer crossing "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PETER - 24 January 2025
" Please read above.I will be using social media soon "
" I paid 413 Euro for my car rental from 10 jqn till 18 jan.I arrived in zurich on the 10th and foundout they had made an admin error and thought i had only hired the car for 2 days.This was sorted out but now when i return the car at the correct time with a full tank they are charging me an additional 200 euro.I do not know what this is for and they keep answering me in german on my query of this.PLEASE ASSIST. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by YAIR - 23 January 2025
" simple and easy "
" the car was perfect and the staff were very kind and nice. the line was very long and we had to wait more than an hour to get the car after filling the check in online. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PAULINO - 23 January 2025
" Good "
" Good however at 120km the steering wheel was vibrating "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ENRICO - 15 January 2025
" Everything went smoothly, exactly as you would expect "
" Everything went smoothly, exactly as you would expect "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by CHRISTOPHER - 07 January 2025
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 03 January 2025
" As above "
" Although the car I booked was unavailable the member of stag was extremely helpful and efficient in finding me a suitable alternative although at an extra cost "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by VASILIKI - 02 January 2025
" all good "
" everything was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HENRIK JESSEN - 02 January 2025
" Overall good "
" Expencive due to the holidays. Did not expext a border creossing fee "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ADRIAN - 02 January 2025
" great car with very good fuel efficiency, staff was great when discussing the conditions and offering the insurance deals and fuel package "
" just went to the airport check out desk, staff offered me the insurance and fuel deal and agreed to that and gave me the keys for the car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by YAIR - 28 December 2024
" The reservation was fast and easy "
" The car was very good. The check in took long time. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by KURT - 15 December 2024
" team hertz geneva is great "
" we had a terrible experience with hertz in melbourne. i then said, never hertz again. but this experience was far better and i can only commend the team in geneva airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHEN - 12 December 2024
" I rent cars many times per year and Auto Europe is my 'go to' to find a car "
" Car was actually Hertz and counter was operated by Hertz staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HERVE - 02 December 2024
" No comment "
" No comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ARAM - 28 November 2024
" Hertz took a 200 chf deposit which has not been credited back for 5 days. There were no issues with the returned rental car. This is unacceptable "
" Deposit money not returned for 5 days "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by RIHARDS - 21 November 2024
" Autoeurope always provide the best prices amongst the other search engines which is super convenient. I will definitely stick with Autoeurope. "
" Everything was how it supposed to be. Which is why this was not my first time chosing Europcar company. Car was clean, almost brand new and had all the modern features that I could ever ask for. Super satisfied with Europcar, would definitely recomend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PAULINO - 20 November 2024
" Great "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by MUHAMMAD - 19 November 2024
" Excellent experience with Hertz. Highly recommend service provider for renting a car. "
" My experience with Hertz was amazing. Highly cooperative staff at Zurich airport counter. Hertz satff has provided very quick service and gave me a lovely same car which i booked. Another best thing for a peace of mind is that Hertz dont charge for any hidden amount. I would appreciate thier services and would like to recommend to everyone who wants to travel by rent a car with peace of mind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EMMANOUIL - 14 November 2024
" _ "
" _ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PAULINO - 18 October 2024
" A good experience "
" A good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ZURICH, CH - Reviewed by KARL - 15 October 2024
" great experience overall! "
" staff were great! check in/check out was very efficient. Would rent again in the future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by SURENDRA - 07 October 2024
" Pleasant. "
" Good experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MIKHAIL - 03 October 2024
" Usually (but not always) cheap offers. "
" 5K km car, quick check in "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LEONIDAS - 01 October 2024
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MOHAMMED SALEH - 27 September 2024
" What they have done by charging my credit card And will supply you with receipts "
" They charge my credit card when I dropped the car for amount of 350ch which is supposed to be refund it And also charged my credit card for amount of 485ch for what "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JEAN-PIERRE - 26 September 2024
" Overall, my first experience was good. I appreaciate transparency on service providers and compettive pricing of insurrances. "
" Very good experience with rental service and Hertz staff. Condition of car was good on all aspects. Brand and model of car are on the bottom side of their segment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 26 September 2024
" All went perfect. "
" Very nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by FAHAD - 23 September 2024
" Good experience "
" Good experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JAVIER - 11 September 2024
" Rr "
" Rr "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by NARIMAN - 07 September 2024
" Good to go "
" Unfortunately i forget my driving license at home, so I was obliged to make a new rent to my spouse name Mrs.Zhala HajiyevA. And for my rent/order I asked for the cancellation and returning the funds back to me. We had the rent with the same days/amount and ect. I highly appreciate if you return my funds back and then I will be very very satisfied and highly recommend to my arounds ur company. Email from broker: " As per our phone conversation, we have sent a request for waive of cancelation fees to Europcar, regarding EU 21591281". Thanks for the support will be provided in advance "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JOHN MICHAEL - 24 August 2024
" Once i got the car we realised it had a lot of hail damage on the roof and other panels which were nit yet included on the damage report...another 30minutes wasted time. Once ready we departed only to find the windscreen washers not working...i topped up the water tank and ok....these details arent part of a checklist before handing over cars?? Car was returned...just a 1minute key drop. "
" The tall lady at the counter was getting sarcastic with all customers despite tellibg all of us you need to wait as your cars are not yet available. Honestly this is the first time in 20yrs of renting...did not expect this at Zurich. You may check cctv of the day the 9th august around 9am to confirm. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUGANO, CH - Reviewed by PRAVIN - 17 August 2024
" Would be nice to include full addresses and directions of the pickup and drop off locations. Not just downtown Lugano or Geneva airport. "
" Excellent vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JONATHAN - 15 August 2024
" The car had electronic fault lights/messages that kept coming up on low oil and cruise control. It was irritating. Further, the hire was very expensive for the value/car provided. I had filled the tank to full and it dipped just under full at drop off - I was then charged 30 EUR for a minimal fill required. Overall poor value for money. "
" The car had electronic fault lights/messages that kept coming up on low oil and cruise control. It was irritating. Further, the hire was very expensive for the value/car provided. I had filled the tank to full and it dipped just under full at drop off - I was then charged 30 EUR for a minimal fill required. Overall poor value for money. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by ROLF - 08 August 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by TAM - 01 August 2024
" Cost effective, high value for the car, self service also great "
" Cost effective, high value for the car, self service also great "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CHRISTIAN - 30 July 2024
" See above "
" My experience with budget personnel was great. Everything went very quickly. I was just not very happy with the car itself. It was not very clean inside when I picked it up and the car was extremely basic. For a Mercedes, I was expecting much more than a simple transporter. The passenger could not even be moved at all! Not very comfortable for a 10 day road trip. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ZURICH, CH - Reviewed by KAROL - 11 July 2024
" Top quality "
" Top quality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ASHOK KUMAR - 28 June 2024
" In the recent rental we had a concern as the GPS was ineffective, not working and the Apple Car Play simply never syncd or worked with the screen. It appeared that this was and old model van- but in good condition being a Mercedes Vito Tourer 4x4. So the entire trip we had to use Google Maps and look at the phone to drive around. Navigator beside you had to guide us thru the drive as the maps didnt appear thru car play on the screen. The screen also was a very small screen as compared to moderately bigger ones in cars we have rented all these years. Since the van was an old model the seats were moderately okay and not as very comfortable as the car bucket kind of seats. Generally the drive was good and with good roads-we had a good trip during the entire rental period. "
" We have had an excellent experience with Europcar since 10 years now. We have always got good cars, upgrades and the staff quite helpful generally while collecting cars. While dropping though we used the drop box as we return cars before working hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ASHOK KUMAR - 20 June 2024
" As always in past few years-we have been given good reliable cars and since 2-3 years upgraded better car. This time we got a upgraded Mercedes Vito Tourer-which was extremely comfortable for the family and us to travel. We only experienced a hitch with respect to the screen as it Apply car play never synchronised and worked nor did the GPS take us when punching in the Area code. So it was a headache to drive checking directions as one always needed someone beside to look at Google maps and direct the travel. Otherwise as always it has been trouble free and comfortable. "
" I have been hiring cars from Europcar I think almost 10 years now and it always has been extremely wonderful experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by YANN - 19 June 2024
" The tire pressure was incorrect and an alarm message went off after 20 minutes of driving. Being already far from the rental agency, I had to look for a nearby Hertz station (Flughofstrasse, Opfikon) to have the pressure corrected. This cost me over an hour and caused me a lot of inconvenience. Can you make a commercial gesture in the form of a flap? "
" The tire pressure was incorrect and an alarm message went off after 20 minutes of driving. Being already far from the rental agency, I had to look for a nearby Hertz station (Flughofstrasse, Opfikon) to have the pressure corrected. This cost me over an hour and caused me a lot of inconvenience. Can you make a commercial gesture in the form of a flap? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ZURICH, CH - Reviewed by ENRICO - 04 June 2024
" The car was really good, the overall experience was exactly as you would expect. "
" The car was a bit dirty inside with little trash from previous rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by MICHAEL - 24 May 2024
" Great "
" Better than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGI - 09 May 2024
" Slow recovery of credit card blocked amount. "
" Helpful counter staff with good attitude to the customer. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by ROBERT - 08 May 2024
" Great help, friendly staf "
" The staff was very friendly and helpful. Amazing car, very clean. Unfortunately after a day driving between the mountains we got an issue with the car. It melt and smoke came from under the hood. The car did not give any warning signs. We had to call for help but at the time they arrived all was fine. They recommend to fill the coolant, drive a bit, check and if all fine then it should be ok. After this the car looked fine. Unfortunately we had to change our route due to the delay. Normally when the car would had a full service check this should not have happend. Also weird that the car does not give a warning as it should normally. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ZURICH, CH - Reviewed by MICHAEL - 05 May 2024
" very reliable and provides good selection of cars "
" additional driver fee is too costly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ARIS - 25 April 2024
" Everything went very smoothly with Auto Europe, as always!! "
" Great company in a very convenient airport location. The staff are very professional particularly Ms Fotini at check in. Will definitely use this company again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by HENRIQUE - 24 April 2024
" Although I chose a "pick up at the terminal" option, there is a short bus ride to the car parl. "
" Experience was overall very good. Although I had previously checked in online it still took a while to pick-up the vehicle. Also there was only one person attending at the counter and I had to wait his 5 minutes + my 5 minutes which overall took me approximately 10 minutes to pick up the keys. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by ANNE - 10 April 2024
" Siehe oben "
" Die Fernbedienung für den Kofferraum funktionierte nicht. Sonst alles ok. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by DAVID - 01 April 2024
" Our attempt to utilize the early check-in feature through the Europcar app proved to be unsuccessful. Regrettably, it appears that this option is exclusively available through mobile applications. Despite our efforts to seek assistance from the Europcar help desk, they were unable to offer any solution to the problem. Consequently, we were left with no choice but to complete the entire check-in process at the counter upon receiving the car. "
" Our Europcar rental experience began with receiving a car that reeked strongly of cigarettes, suggesting someone had been smoking in it. We promptly informed the Europcar representative at the counter, and they efficiently replaced the car with another one. The staff handled the situation professionally and offered a suitable solution to our issue. However, I would suggest that Europcar conducts thorough checks on its vehicles before handing them over to customers. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by MARC - 25 March 2024
" Easy to use. Quite clear on inclusions. Not so clear on exclusions. "
" Smooth check-in. Car arrived with requested child seat. Everything was explained. Early check-out was smooth and easy. The car park was a bit tight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MORRIS - 22 March 2024
" Long registration did not help furring pick up the car. "
" The service in the airport was bad, there was no one at the counter and none of the customers knew what you were going to do there digitally. There was a crazy rush in the parking lot, 2 people had to serve dozens of customers, we waited a long time with a one-year-old baby, the baby seat we ordered was not there and he went to get it. The vehicle did not fit the category and in the rush we changed it. I hope there is no need to continue..... "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by JEVGENIJS - 19 March 2024
" All is very good "
" Best company in my experience. All was good. Also told we where are I need drive safe and be ware of speed cameras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PAUL - 19 March 2024
" Not enough staff at counter when checking in "
" Not enough staff at counter. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ATLI - 14 March 2024
" Everything as it should be...AutoEurope is always my first choise. "
" Convenient and reliable as always...thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by FREDERIK - 13 March 2024
" Efficient "
" The counter staff experience was exeptionally good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KONSTANTINOS - 11 March 2024
" Everything ok "
" Everything ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by INDREK - 08 March 2024
" We got the car we reserved (SUV) and that's the most important thing. There were no problems with winter road conditions in the mountains. "
" A good car for winter conditions in the mountains, i.e. especially M+S tires and all-wheel drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGIOS - 29 February 2024
" This is a message to AutoEurope about your survey: the way is it set up it will produce meaningless results. The default values in the rating are set at "10". This means that most people who respond will not bother to change them and the rental companies will get a higher rating than they should. "
" Renting from Europcar was excellent but the way the AutoEurope survey is set up is guaranteed to produce biased results (see below) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MICHAEL - 21 February 2024
" Smooth pick up and drop off. "
" Smooth pick up and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by AVRAHAM - 15 February 2024
" I've been a client for many years and over the years I've had good experience. "
" I have ordered for SKODA KODIAQ. I was given vw that was supposed to be similar but it is not similar in performance or compatibility or driver experience. I was disappointed with that but I didn't have any choice. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by ERNEST - 10 February 2024
" I highly recommend renting from Europcar and will rent from them for my future travels. "
" I was very impressed with the service. The staff was courteous and professional and the whole process of collecting the car was very quick and efficient. This is the best experience I've had in renting a car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JUSTINIAN - 07 February 2024
" Great car, long check in - try else where "
" Good car but nearly 30 min queue at check in despite pre check in in line. Not enough staff. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ENRICO - 24 January 2024
" This is the second time that this cross-border fees fraud happens during a car rent, it takes months to get money back from AutoEurope because they're overloaded. "
" The vehicle was not properly cleaned inside. The staff at the counter forced me to pay for cross-border fees otherwise I wouldn't get the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAUSANNE, CH - Reviewed by SVETLANA - 16 January 2024
" I alredy had send my feedback "
" Experienced and helpful staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ADRIAN - 14 January 2024
" Obviously upon any problem Autoeurope and Avis only sende customer back and forth between them, and customer will end in Bermuda triangle of no responsibility and no customer service and just waste time and ressources trying to get real answers and real solutions. Very slow at pick-up, and more focused on other administrative tasks than customer attention and prioritising other tasks and chit chatting over welcoming or handling customers Not friendly at pick-up A lot of paperwork with Avis despite the fact that Autoeuroe had received all my details And on top of all that a complaint and fine in the end that the vehicle was dirty upon return. Completely ridiculous. If such is the standard, you cannot rent a vehicle if you have children. Never again with Avis on the Swiss side at Basel - really disappointing "
" Very slow at pick-up, and more focused on other administrative tasks than customer attention and prioritising other tasks and chit chatting over welcoming or handling customers Not friendly at pick-up A lot of paperwork with Avis despite the fact that Autoeuroe had received all my details And on top of all that a complaint and fine in the end that the vehicle was dirty upon return. Completely ridiculous. If such is the standard, you cannot rent a vehicle if you have children. Never again with Avis on the Swiss side at Basel - really disappointing "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CLAUDIA - 10 January 2024
" Great car, great service! "
" Everything fine, but the only thing: I did not get a promised "check-out" mail after drop-off "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 10 January 2024
" ok "
" booked 4x4 car as ski resort use - 2wd initially supplied. booked ski racks but none supplied. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BASEL, CH - Reviewed by VICTOR - 09 January 2024
" No comment "
" Very good "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by DARIUS - 04 January 2024
" 1100€ for five days , for polo are you kidding ,never more "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PEDRO - 03 January 2024
" I think it was not clearly defined by Auto Europe or Budget what was included in my voucher, so I could not understand if extra charges applied by Budget to me were right or not, "
" interior light of car did not work well, there was papers , napkins from previous user in the door storage areas "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
GENEVA, CH - Reviewed by SOFIA VARVARA - 03 January 2024
" Everything was excellent! Thank you "
" Everything was excellent! Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by SAKWUT - 31 December 2023
" rental is very easy and professional "
" good company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ADRIAN GHEORGHE - 06 December 2023
" Very easy pick up and return "
" Godd and new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by NIKOS - 05 December 2023
" Easy drop off "
" NIce Car ARKANA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ANDREI - 02 December 2023
" Experience was smooth and delightfull "
" Personell polite, kind and helpful, waiting for us despite the fact that our flight was delayed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by NICOLÁS - 20 November 2023
" Got an upgrade, the car was really good "
" Sunny was really helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JAVIER - 26 October 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by BUDIMAN - 24 October 2023
" Very good and very competitive compared to other online car rental booking. "
" Good, only one thing that the car has warning about the oil level check and oil change time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by NEIL - 16 October 2023
" Our 5th rental thru AutoEurope. As always exceptional service. "
" Excellent- friendly helpful staff at both pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JANIS - 12 October 2023
" see 3 "
" I had problems with car charging, Charging stations rejected this car. I managed payment for charging (French only) and get message from car to find another charging station. (5 times I tried different charging operators.) As a result I returned car with almost empty battery (7 km left) and did not done all I had planed. Except issues with charging everything was OK 10 of 10 I draived highways, cities, mountains, night, day, rain, sun. I liked this car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by DAVID - 09 October 2023
" Auto Europe had the best rates by far and used their EU website and got insurance included for same price. "
" After getting our voucher from Auto Europe picking up car up from Europcar was seelemess and Dona at the counter in Zurich upgraded our car to a Mercedes diesel wagon that was the perfect car to handle our party of 4 people and all our luggage. Dropped our car off in Munich without issue and got our deposit refunded right away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by STANISLAV - 02 October 2023
" Everything was perfect "
" Everything were smooth, the van was amazing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ZLATKO - 21 September 2023
" Have got an upgrade to electric vehocle (VW ID3) and I was hally to try it. "
" All OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by TIJS - 18 September 2023
" Overall very pleasant. The car was a plug-in hybrid but I don't think anybody ever actually plugged it in. Charging the battery with petrol is not the point of this kind of car. "
" Friendly and efficient, no insistance on extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by POLAPAT - 15 September 2023
" Good price "
" Good car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by JOSEF - 14 September 2023
" great car rental, I recommend it "
" Very nice staff. everything was absolutely fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BEVERLY - 14 September 2023
" 10 out of 10 "
" 10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEVEN - 30 August 2023
" Had a good experience with the car rental. "
" I had a good experience with this car rental and I appreciate your support. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by GEORGI - 14 August 2023
" Got an upgrade. Better than expected. "
" Everything was nice and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SACHA - 14 August 2023
" Website easy to use and professional staff when needed "
" Very poor service at check in. Check in queue was long but check in staff friendly. On the other hand we had to wait 45 minutes for our car to arrive at pick up point. Pick up point staff was unbelievably rude and unprofessional. They kept lying to us about why car was not available.Very poor service unfortunately. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ASHRAF - 08 August 2023
" Excellent expérience "
" Excellent expérience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ENRICO - 30 July 2023
" Keep up the good work "
" Everything worked out as it should, no issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ZURICH, CH - Reviewed by BRAD - 16 July 2023
" Friendly staff, car was exactly as described, easy to get and return "
" Very easy in and out - no hassles at all! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by TSVETAN - 22 June 2023
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ROMAN - 19 June 2023
" Everything was OK. Thanks, "
" Good, fast service, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MARKUS - 12 June 2023
" If you have been driving older cars and get a new one with all this fancy electronic and you just get on as allways ( old days) some people may get panic when directly on the highway. So it needs to be mentioned, as not everyone is used to this yet "
" Very smooth checkin and fast out, clean and safe car, clean info about the contract. Cons: little to non intro to car. Its may common to have all this fancy electronic, but being on the highway and having the line indicator on, may for some people very scarring "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by SHAUL - 02 June 2023
" We received Great car from the category we recanted, we were very pleased "
" Great experience although it was not easy to find the rental desk since I didn't know the that they are part of Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by TOMMY - 01 June 2023
" despite short notice i managed to rent a car and even got an upgrade. it was a very nice and efficient experience although it i never got feedback 'car received back in proper condition' so the security booking done on my c card was released. but otherwise very positive. "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ANTONIOS - 06 April 2023
" Very helpfull staff "
" Everything was perfect except the smell of cigarettes even the last third day of rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by STEPHAN - 04 April 2023
" Auto Europe is easy to use. No compliants. "
" I paid the jackpot, they gave me a very crappy car (old model Mitsubishi Space Star), and I am still waiting for the final invoice. What a joke! "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by YULIAN - 18 March 2023
" Very nice "
" Very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by POLAPAT - 18 March 2023
" Good price "
" Good vehicle "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by MARIOS - 17 March 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAUSANNE, CH - Reviewed by CHRISTOS - 15 March 2023
" no comments "
" no coments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by HAREL - 10 March 2023
" Look forward to my next car rental experience "
" The best! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MARIA - 28 February 2023
" Very nice experience with Autoeurope and Europcar in general - I will be happy to book again! "
" Very polite staff and the car was brand new and very nice. We got an upgraded car, the only thing is I think it had a slightly smaller boot than the type of car we originally reserved (regular SUV). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SOFIANE - 14 February 2023
" Merci "
" Merci personnel souriant et professionnel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KONSTANTINOS - 13 February 2023
" na "
" na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by LULZIM - 11 February 2023
" Nice "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 03 January 2023
" As above "
" As always efficient and helpful but could do more on pricing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by RASON - 03 January 2023
" User friendly website and responsive customer service on email enquiries. Will definitely use Auto Europe again! "
" Easy pick-up and drop-off from Zurich airport. Fuss-free experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by IOANNIS - 02 January 2023
" This culture of bad and impolite customer service is very outdated. I am very curious to hear what measures does Autoeurope take against such practices and whether these measures are any effective. "
" -The car that I had booked was not available (or any other similar) -I accepted to hire a car of lower category that was suggested by Sixt employee (Golf) -The employee rudely asked me to provide a residential address in ''another country'', as he did not believe that the one (Swiss) I provided was mine -Without any other discussion from the staff, I signed electronically a contract thinking that I had hired a Golf. -When I went to the garage I realised I had rented a Mercedes A-Class. Checking the contract that was sent to my email I also realised that the amount I had previously paid Autoeurope for the car rental had been increased. 1. I booked a car paying a very expensive rate - I would expect any change on the booking, that would be necessary due to the company's inability to provide the agreed vehicle, would be at their expense and not mine. 2. This culture of bad and impolite customer service is very outdated. I am very curious to hear what measures does Autoeurope take against such practices and whether these measures are any effective. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PHILIP - 31 December 2022
" very good pricing and smooth booking process. the only glitch was when i tried to amend the pick up time (bring forward in 2 hours) and auto europe representative told me he would have to cancel my reservation and make a new one (this is no complaint to the service received at all, but to show how not flexible the process is). "
" Europcar's representative went above and beyond to assist me and my needs - i would have rated 11 if possible. the car was very good as expected! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by STEVEN - 15 December 2022
" Will nit hesitate to choose Sixt again "
" Easy going rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ENRICO - 17 November 2022
" Deal with Thirfty so that mandatory charges are visible on AutoEurope web site, transparency is needed. "
" Thrifty forced me to pay Cross Border Fees because I wanted to travel to Italy. Later they said that it was a optional insurance but in reality the clerk refused to give me the car if I didn't accept that, this means it was mandatory. Lack of transparency! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PENG CHENG - 17 November 2022
" Easy to use website, information clearly provided, no hidden cost "
" Friendly, helpful and courteous staff Smooth and efficienct transactions "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARWAN - 16 November 2022
" Fantastic "
" Nice work "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by LI SIEW - 08 November 2022
" My initial booking was cancelled wothout any reason though have received the voucher but was found out invalid after few days. The cs asked me to confirm another booking number which later on found out was not put the all remark requested and cause me to pay extra cost "
" Not a brand new car and the car also not really in good cod ition. Was upgraded the car without given option amd was charged for upgrading the car "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ZURICH, CH - Reviewed by GABRIELE - 06 November 2022
" Smooth, lean process. "
" Smooth, lean process. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by MARKUS - 06 November 2022
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DIMITRIOS - 01 November 2022
" Excellent "
" Bad fleet, poor service. Booked a Mercedes sedan, suggested a large Mitsubishi SUV instead that would never be convenient for the city. I was told that the closest car to the Mercedes was a SKODA Kamiq and accepted it since I wanted a convenient car for the city. No power windows at the back!! Had to go to the airport 2 days after to beg for another car instead and gave me a BMW 1 series. No one was there during the SKODA pickup(4 minutes after close time at the airport) and couldn't show some damages on the SKODA that were not on the contract. Showed them the day we changed it with the BMW, assured that there will be no charges since we had the photos with date and time, but on the return contact these were mentioned as NEW DAMAGE. Will continue to rent with HERTZ, AVIS and Europcar as I did all these years problem free. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by WACIM - 25 October 2022
" It was ok "
" Arriving 3 hours later than provided time and loosing the vehicle is disappointing. It is however understandable if we were then allowed to change our booking. When I asked that I would only take one day I was told I still need to pay...paying for a car that you managed to rent to another client??? "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUGANO, CH - Reviewed by GAURAV - 02 October 2022
" Poor experience with both Autoeurope and Europcar "
" We had booked a Skoda Kodiaq SUV. At check in, we were told Skoda car was not available. We were offered a VW Sharan. We regretted that we dont want a minivan. We were then offered an Audi Q5 with a 20CHF supplement per day. We advised that on Europcars website Audi Q5 was 15CHF per day cheaper than the Sharan but to no avail. We were made to pay 100CHF extra. No one from Auto Europe was available on phone or otherwise. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by IBRAHIM - 01 October 2022
" The rent was very expensive; excessive one way charge and I was charged twice for the insurance. "
" Although I booked the car with full insurance coverage but AVIS charged me again for insurance coverage! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by JOSEPH - 30 September 2022
" All great thanks "
" A good car rental experience from Zurich airport. Just be careful to get the exact car location to return your vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IGOR - 22 September 2022
" I had good experience with Europcar "
" I had good experience with Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HANS - 15 September 2022
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CHRISTIAN - 11 September 2022
" I booked a VW golf or similar through Auto Europe and I was then offered a Skoda Fabia, which is not in the same category. According to Europcar staff this was misleading from Auto Europe as the category which I booked was for the Fabia category (Polo, Fiesta, etc). Thankfully the staff there were helpful and offered a car in the category I requested. They also did not know that I had prepaid on Auto Europe and where going to charge me again. I also found out that it would have been cheaper if I booked directly with Europcar so probably next time I'll skip the middleman and go straight to the car rental Company. "
" Staff offered a free upgrade to compensate for a missold rental by Auto Europe. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JUHA - 27 July 2022
" It was easy to pick the car and easy to return. "
" Car and the service is ok but the deposit of 2000 Swiss francs is horrible. In other countries it is 500 euros and it is returned immediately after the rent. The deposit has not been released so it limits my ability to use the credit card. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LOCARNO, CH - Reviewed by DAVID - 23 July 2022
" We spent a wonderful two weeks in Switzerland and this car had much to do in making it all possible. "
" Great people. The perfect car. Excellent service. What's not to love? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by KEITH - 16 July 2022
" Very satisfied. The personnel at pick up and drop off were very efficient and friendly. The car was in tip-top condition and of a bigger size than ordered. I would definitely rent again with auto-Europe. Well done !!! "
" Very satisfied. The personnel at pick up and drop off were very efficient and friendly. The car was in tip-top condition and of a bigger size than ordered. I would definitely rent again with auto-Europe. Well done !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ISHAAN - 12 July 2022
" I had especially booked a 4x4 Tiguan or similar suv. we received a immense downgrade with a VW T-ROC which was smaller by many litres in trunk space, plus smaller as a vehicle not suited for me. my trip involved almost 2000kms of driving through Switzerland and Italy. We had 2 small children and luggage, and the car was not up to standard for my expectations. I expect to be compensated for this downgrade. further, I was given a car with ITALY licence plates in Zurich. please advise why I was hence charged one way fees if the car I was driving was being returned to home country by me. "
" I had especially booked a 4x4 Tiguan or similar suv. we received a immense downgrade with a VW T-ROC which was smaller by many litres in trunk space, plus smaller as a vehicle not suited for me. my trip involved almost 2000kms of driving through Switzerland and Italy. We had 2 small children and luggage, and the car was not up to standard for my expectations. I expect to be compensated for this downgrade. further, I was given a car with ITALY licence plates in Zurich. please advise why I was hence charged one way fees if the car I was driving was being returned to home country by me. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by VAIDOTAS - 04 July 2022
" If the car drop-off working hours start at 8:00, and the doors are still locked, that means, I leave the keys, and fly out. However if supercover insurance was not taken, any kind of car inspection should be necessary and all the checks should be done? "
" Thank you for a high quality service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GABRIEL - 01 July 2022
" I got from Autoeurope a special promo deal voucher for a compact automatic car with comprehensive insurance for 518.89 euro that was not honored by Europcar and overcharged me with 171.89 chf for no reason claiming your insurance package is not enough for the given car, when at the collection station at P51 their were similar cars as per my order. Something is off, what shall I do next time as returning customer ? Please feedback me. "
" They ignore the voucher, they do not have the car I have ordered or similar , they claim that you are an agent and contract is not binding them. They have upgraded to a luxury hybrid car, that does not fit my garage ,charge extra excess insurance 171.89 chf , take it or loose the voucher. extra excess insurance 171.89 chf , by stating take the deal or lose the voucher.It happened Friday night no manager to talk with and a long drive ahead. At the collection station at P51 I succeeded to trade to a smaller car manual but could not get 171.89chf refund back. Very frustrating experience especially as a perpetual Europcar and Autoeurope customer. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by STANLEY - 30 June 2022
" This was the most bald faced, in your face scam we've ever encountered in renting cars on 5 continents over 15 years. The Zurich rental agent resorted to several different strategies to bilk our insurance company of their money. There isn't enough space to describe all of them in this little box but in discussions with the Aviva insurance agent we described them all and she agreed with us that she sees these same scams all the time. First he tried to bilk us of a significant amount of money for the damage deposit by claiming my pin didn't go through 3 times and told us that he couldn't give us a paper copy of the visa pin refusal "because everything is digital now". He then told us it was OK because he has a way around getting the pin number. It turned out the next day we found 3 identical charges, which Visa reversed at our rewquest. When we returned the car he came out of his office with his little tablet and zeroed straight in to a very small patch with a few scratches on it that he had to rub with his fingers to make them visible. How did he know this was the only place on the car he needed to look. In the aftermath we were sent a statement by Hertz saying we would be billed for 550 CHF but when the visa charge came in it was for 583.30CHF. ???? We will be talking to Visa about the "I don't need the pin number I have a way around that" business. "
" This was the most bald faced, in your face scam we've ever encountered in renting cars on 5 continents over 15 years. The Zurich rental agent resorted to several different strategies to bilk our insurance company of their money. There isn't enough space to describe all of them in this little box but in discussions with the Aviva insurance agent we described them all and she agreed with us that she sees these same scams all the time. First he tried to bilk us of a significant amount of money for the damage deposit by claiming my pin didn't go through 3 times and told us that he couldn't give us a paper copy of the visa pin refusal "because everything is digital now". He then told us it was OK because he has a way around getting the pin number. It turned out the next day we found 3 identical charges, which Visa reversed at our rewquest. When we returned the car he came out of his office with his little tablet and zeroed straight in to a very small patch with a few scratches on it that he had to rub with his fingers to make them visible. How did he know this was the only place on the car he needed to look. In the aftermath we were sent a statement by Hertz saying we would be billed for 550 CHF but when the visa charge came in it was for 583.30CHF. ???? We will be talking to Visa about the "I don't need the pin number I have a way around that" business. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by RAJIV - 22 June 2022
" Europcar handling is always the best ! "
" Handled by Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ENRICO - 21 June 2022
" Everything went flawlessly "
" The car had unmarked scratches that needed to be reported "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HARRY - 10 June 2022
" Check-in and car pick-up was awful. "
" The slowness of counter check-in and delivery was unacceptable (75 minutes). If I did not have a pre-paid voucher, I would have walked away. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by T - 02 June 2022
" Very efficient "
" Was tricked into purchasing another insurance which I had already purchased through Auto Europe even though I specifically mentioned not wanting an insurance. Asked the person at the counter what the numbers on the agreement meant and he told me it was a bond including petrol in case we didn't fill up in the end. Upon returning the car I had to pay another 200 swiss Francs for the unnecessary insurance. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAUSANNE, CH - Reviewed by BRENDA - 24 May 2022
" See above "
" It was just expensive for three days. A week was almost the same price. Otherwise a great experience! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ARIS - 19 May 2022
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JAMES - 16 May 2022
" Thanks! "
" Great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ENRICO - 03 May 2022
" The car interiors were not so clean When I signed for the car damages I wasn't given the chance to inspect the vehicle for further damanages "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by JOSHUA - 26 April 2022
" i was concerned about autoeurope due to reviews on internet but everything went smoothly and was a great deal. Eupopcar can was new and in excellent shape. "
" i was concerned about autoeurope due to reviews on internet but everything went smoothly and was a great deal. Eupopcar can was new and in excellent shape. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by RUUD - 09 April 2022
" Autoeurope: best car rental company. "
" No queue, great staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by NIGEL - 06 April 2022
" Very easy to book the vehicle and all charges explained. "
" Very good experience, very easy to book the car, no hidden charges and staff very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AVNER - 06 April 2022
" great "
" great efficacy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RADU - 05 April 2022
" My one of few end to end flawless experiences "
" I got the exact car, as requested, in perfect condition. I got the warranty money back in the exact day with the drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by DAVID - 25 March 2022
" Satisfactory service. "
" I drove the car for less than 120 km. over 2 days. Near the end, warning lights appeared on the dashboard. The car needed oil! Why hadn't Alamo/Enterprise checked this before renting it out? "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LAUSANNE, CH - Reviewed by CHRISTOS - 21 March 2022
" NO PROBLEMS NOCOMMENTS. "
" NO PROBLEMS NO COMMENTS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by BRANKO - 15 March 2022
" Very good experience "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICHARD - 05 March 2022
" thank you all went well "
" thank you all went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EDEL - 28 February 2022
" No issues with the whole booking process "
" Efficient process for booking. No hitches no hidden charges m. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KONSTANTINOS - 14 February 2022
" Everything perfect "
" Everything perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SANDER - 26 January 2022
" I rent already 15 years with AutoEurope. Now is the first time I am very dissatisfiedr The car was too expensive, prices dropped very hard. AutoEurope should have told me that in time!! "
" Perfect "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ATHANASIOS - 25 January 2022
" Very satisfied with autoeurope "
" Unfortunately i forgot my sunglasses in the van at 22/1/22 and until know i cannot find a solution for my problem by email or phone!! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ZACHARIAS - 25 January 2022
" It was great! "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ITZHAK - 22 January 2022
" . "
" Good car in great condition and clean. Fast pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SIMON - 17 January 2022
" No adverse issues at all "
" Met all expectations "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by BRIAN - 04 January 2022
" Helpful counter staff "
" Very efficient "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by ENRICO - 17 December 2021
" All worked flawlessly, definitely recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TOMASZ - 08 December 2021
" will come back for sure "
" very good quality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KONSTANTINOS - 27 November 2021
" Will book again "
" perfect.I forgot my wallet they find it and hand it over!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NICHOLAS - 22 November 2021
" Please ask your customer services to get in contact with me to resolve and provide a credit for the booking ! "
" I am still waiting for a reply from your customer services. Europcar would not issue me with a vehicle due to misunderstanding over credit cards despite proof of funds being provided ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIA - 19 November 2021
" . "
" There is absolutely on information on the content off insurances. As I had a flat tire, I called the assistance and then went back to the Alamo agency. The people had only one thing in mind and that was the tire. They did not listen or trust a word of what I told them has happened and were then just making sure I would pay for the tire (just mentioning: a horrendous amount) No sign of empathy that their cars actually have tires that just are too old to survive very gentle driving. I. also got another invoice making me pay for the assistance (another horrendous amount). Roadside assistance is, for what I know the basic of all services and not a damage to the car itself and should without saying be included. I have my own assistance and would have called them would I have had the information that Alamo charges for that. I have worked in technical/roadside assistance for years and have to say this is the worst car rental (and conditions) I have ever seen. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by YEVHEN - 11 November 2021
" Good! "
" Good overall. I wish the collection process goes faster. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by JOSEPH - 05 November 2021
" Excellent service, no fuss, very quick and efficient. Unlike some other experiences with some other companies. "
" One of the easiest and quickest pickup and return with no hassle or complications "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ENRICO - 02 November 2021
" PERFECT "
" PERFECT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by FABIO - 28 October 2021
" No comment "
" The prices in Basel are extremely higher compared to Germany. It's worth to rent here just for a few days, for two weeks rentals the price difference with Germany could be as high as 600 vs 2000 CHF. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by RAQUEL - 14 October 2021
" All went super well "
" A little bit expensive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JOHANNA - 12 October 2021
" Very happy with autoeurope, the ease of making a booking online and the prices are always very good. "
" This was the 2nd time I rented a car with Unirent in Switzerland. Super smooth process and great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by NIKOLAOS - 29 September 2021
" OK "
" No immediate proof that you returned the car and is OK "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by YANN - 22 September 2021
" Bad, see my comment above. Can you do something about it or am I just screaming in the desert? "
" I booked an automatic car and got a manual one. No financial compensation for this change even if automatic cars are always more expensive. So I payed more for less. During my trip in the Lausanne area a tire went flat. I called the service and the proposed solution was: try to bring the car to Geneva where we could exchange it (Lausanne-Geneva 60km with a flat tire???). So I organized an intervention from the TCS and they could fixe it temporarily (costs 250.- CHF). When I brought the car back they told me I have to pay the tire (ok why not) and it will costs about 350.- CHF (are you kidding???) So this stupid tire costs me around 600CHF (??????). What the hell? Never ever ever again am I renting a car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by OTT - 21 September 2021
" asdf "
" asdf "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by GUILLAUME - 03 September 2021
" have filled the form for reimbursement of excess damage "
" Counter lady at drop off was v unpleasant and charged me for a tiny scratch of the door closure much smaller than their own standard of a scratch "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by ENRICO - 28 August 2021
" Absolutely nothing to complain about "
" Everything worked out as it should, pick-up and drop-off were fast and trouble free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by HENRY - 28 August 2021
" All good with auto Europe, worst possible experience with Alamo. "
" There has been a problem at dropp off. Alamo is charging me 1000$ for a scratch that was very likely there at hand off. It is less than 1mm, unnoticeable depth and on a glossy panel, so depending on the light you can barely see it. There is a high chance it was there when I got the car and I did not notice it and the inspection agent either. Based on comments online it seems like a common practice at this agency so it is to be avoided. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BASEL, CH - Reviewed by CRISTINA - 25 August 2021
" N/a "
" N/a "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by SHAMSA - 14 August 2021
" No comments "
" They gave me not same Car what chosen, I thought it would be easier and they gave me the car comfortable for us, but I face too much troubles with charging the car and stop me many places and the battery gone fastely "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
ZURICH, CH - Reviewed by KEITH - 12 August 2021
" Very knowledgable staff and efficient service, at a good price. "
" Overall, a very good experience at a reasonable price. Highly recommend. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ALAR - 05 August 2021
" Positive! "
" Very positive! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CLAES - 28 July 2021
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by EFSTRATIOS - 15 July 2021
" Extremely satisfied. "
" Excellent condition of the vehicle. Very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by TIINA - 06 July 2021
" I am very disappointed. I did not get the car because at the counter, my visa electron card was not valid. I lost all the money, more than 200 euros, that I had saved to rent a car for five days. Because of this I and my two siblings who came to visit me couldn't spend the holiday as planned and had to stay home the all time, because we couldn't afford travelling by train. It should not be possible to pay the rent with a card that is not valid on the counter. "
" I am very disappointed. I did not get the car because at the counter, my visa electron card was not valid. I lost all the money, more than 200 euros, that I had saved to rent a car for five days. Because of this I and my two siblings who came to visit me couldn't spend the holiday as planned and had to stay home the all time, because we couldn't afford travelling by train. It should not be possible to pay the rent with a card that is not valid on the counter. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by KONSTANTINOS - 21 June 2021
" na "
" na "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by PATRICK - 17 May 2021
" See above "
" One downside is the obligation to have a credit card with six months' validity. This is RIDICULOUS (I can accept 1-3 months) as it would mean that the renter would have to ask for a credit card to be SPECIALLY ISSUED JUST FOR THE PURPOSE OF RENTING A CAR!!! This of course incurs costs. Alamo claim that it is in the contract Terms & Conditions. Unless it is in AutoEurope's and I missed it, this is a punitive rule. I had to use a separate account to pay the guarantee on the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by FAKOYA - 03 May 2021
" The only thing which would be good in geneva would be a shuttle service from carpark to airport as it's a bit far. But having been nervous about hiring during covid times it was perfect "
" All very straightforward. I got an upgrade to a karoqwhich was nice. Great to drive a car I would t normally. Car was immaculate which was good as a couple times in bad duds. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by KHALAF - 24 April 2021
" .......... "
" .............. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by WILLEM - 07 March 2021
" see sub 3 "
" at the check-in there was not the baby chair ordered and at returning the car there was nobody there, so what do you want me to share? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BERN, CH - Reviewed by PAUL - 19 February 2021
" Very professional "
" The car was not the category I had reserved - it was an upgrade to a larger vehicle that I was not interested in. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BASEL, CH - Reviewed by RAJESH - 13 January 2021
" Great pickup and drop off at a great price "
" Quick and easy pickup and drop off "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREUX, CH - Reviewed by NIKHIL - 22 December 2020
" Flawless "
" Flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ROB - 05 December 2020
" Very happy "
" Fantastic service on collection at Zurich airport. Brand new car. Changed drop off location easily. Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LAUSANNE, CH - Reviewed by GREGORY - 15 November 2020
" Very positive "
" All went very smoothly and quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ENRICO - 01 October 2020
" none "
" Opening times at the car rental were quite different from the one suggested by autoeurope "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALBERTO - 01 October 2020
" Autoeurope all good. "
" At the counter the staff did not have the type of car I booked. The insisted on giving me a large van instead of the stationwagon I had booked. I had to refuse for several minutes until they finally provided me what I had booked. It was an unpleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by VASIL - 17 September 2020
" professionalism is always the key to working together . "
" very easy to work with your company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by WINFRIED - 16 September 2020
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ZURICH, CH - Reviewed by BERKIN - 16 September 2020
" All good "
" They upgraded my car which was well appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NIGEL - 15 September 2020
" Lowest rates found using Auto Europe "
" Wanted to add a driver during the rental period. Had a wasted 3 hour round trip back to the rental desk to be told we couldn't. Day after sent an email, driver was added. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAUSANNE, CH - Reviewed by ANUPAM - 06 September 2020
" Been a long term user. Always happy at the service support. "
" Great exp. car ready on time. Received an upgrade and the car was a real delight to drive ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEUCHATEL, CH - Reviewed by MARIA - 22 July 2020
" Wonderful experience "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by SILVAN - 21 July 2020
" Everything was perfect and everything was described perfectly and no problems at all. Very satisfying and will use again in future. "
" New car with with very low mileage. No hidden costs and staff very gentle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ARTURAS - 16 July 2020
" Well done. "
" Perfect organization and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by EUGEN - 16 July 2020
" Very Friendly Staff "
" Excellent Service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEFAN - 13 July 2020
" all good: fast, efficient, clean. "
" i had a brand new car - 10 km only. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by SOMER - 10 July 2020
" Very good "
" War über Herz abgewickelt worden "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ATEEQUR - 09 July 2020
" never again "
" car offered was totally other category "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by DIANA - 07 July 2020
" It was a great service, until the drop off of the car "
" The drop off the vehicle was a nightmare. The people from the local next to the Hertz were parked in the drop off zone and they were very aggressive when we try to drop off the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THEODORE JAMES - 05 June 2020
" Really good experience. No issues at all, and fast. "
" Super easy, nice car, and all went well! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ENRICO - 29 May 2020
" All fine about Auto Europe "
" The office hours changed without notice, the booking time should have started at 5PM but at 4PM the office was closed and nobody notified me. I had to go the following day and insist on getting the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PATRICK - 16 May 2020
" Moderate rental conditions "
" Very friendly counter staff at check out and check in Easy upgrade "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by DAVID - 17 March 2020
" See 3 above "
" Congratulation to all your staff. Hiring a car is never much fun but your staff made it all a very pleasant experience. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JOSE MANUEL - 16 March 2020
" I couldn't get the car because the girl in the Europcar counter refused to take my card... "
" Hello, I couldn't Rent the car because the person in the counter didn't want to take my credit card, saying it was a debit card which couldn't be used. She refused to take the card even if it was a credit card. This caused me great harm, as I had to return by public transport from Basel to Lucerne, where I was finally able to rent a car at Hertz with no problem, and related card, of course. I'd like to be reimbursed since I couldn't get the car. Thanks "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by CHERTOROGOV - 16 March 2020
" Fast and convenient service to compare different offers and to make your final choice. "
" Car was better, than I ordered and completely new. There were some damages on the wind screen, so the car was replaced by another good one. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by JESSICA - 11 March 2020
" Very easy booking, and great price. "
" Easy pick up, easy drop off and great car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by HUGO - 11 March 2020
" Really good professionals "
" Everything went perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RAJIV - 10 March 2020
" All good "
" Returned car before office hours at 6 am at the airport. Have not received the invoice by email even after a week "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by FABRIZIO - 07 March 2020
" Clear info on the website "
" They provided a car bigger than the one booked. Very well equipped. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by SHALOHM - 06 March 2020
" They did not answer my request for support email. Not satisfied with the customer service. "
" Anything extra is extremely expensive. That is how they get you. Also, the car was not very clean. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ZURICH, CH - Reviewed by RENE - 29 February 2020
" Very good ! "
" Very pleased with Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by NICULAE - 26 February 2020
" Very pleased to receive an upgrade. Very nice car. Excelent experience! "
" I didn't understand why the gas was so expensive 107 CHF for half tank. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ALEKSANDAR - 26 February 2020
" Upon returning my car, your employee did not take any effort to check that everything was ok and to give me a signed proof that all is fine. I have asked her twice to do so and she has reluctantly checked the car and only told me that all is ok and that I can go. However, you (Budget) have taken an unauthorized CHF78.58 from my credit card for some reason?? Unacceptable!! "
" Upon returning my car, your employee did not take any effort to check that everything was ok and to give me a signed proof that all is fine. I have asked her twice to do so and she has reluctantly checked the car and only told me that all is ok and that I can go. However, you (Budget) have taken an unauthorized CHF78.58 from my credit card for some reason?? Unacceptable!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by VIKTOR - 26 February 2020
" thank you! I'll be back soon! "
" everything was exceptional this time. no queue at the counter, a brand new car, friendly staff in the booth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by DRAGOS ILIE CHIRILA - 25 February 2020
" Excellent! "
" Stayed 30 minutes to wait for the car to be delivered because they did not had a Station Wagon car in the parking although this was the requested car. Of course, in such situation, the should have normally offered an upgrade (SUV, MPV, etc.), not a smaller car as they tried initially. After I explained that I need a car with big trunk, they told me I have to wait 30 minutes until they bring one from other location, instead of giving an upgrade and saving my time. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by GUSTAF - 23 February 2020
" Fine "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MARIA - 12 February 2020
" very pleased "
" Too much people at P51 parking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIAGO - 11 February 2020
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JIRINA - 11 February 2020
" Next time I will rent a car from the same company. "
" I was very satisfied, the car was almost new, Věry comfortably, reliably and so nice! And the staff was very nice and had paitience with my bas English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by STEPHANIE - 05 February 2020
" The vehicle was brand new "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT - 03 February 2020
" Overall an 8 "
" Should have default return address in GPS for rental return. And it was your Hertz arm. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by NIKOLAOS - 01 February 2020
" Efficient "
" Good, no hidden charges "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by MARIO KUSUMA - 30 January 2020
" I didnt get the car because the staff wont let us get the car just because i dont have an international driving licence. I check with other supplier, they dont mind about my indonesian driving licence because my indonesian driving licence has roman alphabets. I give them a google search also wikipedia that my driving licence should be fine and also told them that the other company can give us the car. The staff just said that this is their company policy.. After long argue finally we just go without the car.. And i called an autoeurope 24hr customer service like a 20 times but nobody pick up the phone.. just a voice note said that the office is not open yet.. its very frustating.. Finally somebody pick up my call and said that i need an international driving licence so i cant get the car.. but the other company is fine with my licence. We went to an iceland, usa. They just fine with my indonesian driving licence. So we just left without the car... it was a very bad and frustating experience "
" I didnt get the car because the staff wont let us get the car just because i dont have an international driving licence. I check with other supplier, they dont mind about my indonesian driving licence because my indonesian driving licence has roman alphabets. I give them a google search also wikipedia that my driving licence should be fine and also told them that the other company can give us the car. The staff just said that this is their company policy.. After long argue finally we just go without the car.. And i called an autoeurope 24hr customer service like a 20 times but nobody pick up the phone.. just a voice note said that the office is not open yet.. its very frustating.. Finally somebody pick up my call and said that i need an international driving licence so i cant get the car.. but the other company is fine with my licence. We went to an iceland, usa. They just fine with my indonesian driving licence. So we just left without the car... it was a very bad and frustating experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BASEL, CH - Reviewed by DENIS - 29 January 2020
" Great experience "
" Great provider "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DEMETRIOS - 28 January 2020
" Everything went as expected! Also, The pick up and drop off process were very easy! "
" Everything went as expected! Also, The pick up and drop off process were very easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JULIE - 26 January 2020
" Autoeurope experience was fine. I hope Autoeurope will help me get a reimbursement from Hertz for the rental. "
" Car was plagued with battery problems from the 2nd day of hire. Hertz sent a repair-man who could not fix the problem. We were left stranded with a car which would only start with jumper leads. I could not risk using the car on location. On the last day of rental, when we had to drive back to Geneva to catch our outbound plane, the car would not start. Staff at drop-off was unhelpful in lodging a complaint. Disaster. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by JOÃO - 25 January 2020
" Easy, affordable and reliable. As always. "
" Smooth and easy. The car tough had some scratches that were not mentioned upon delivery. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ZURICH, CH - Reviewed by COLIN - 15 January 2020
" Auto@europe experience was also good, although it is not clear from working what the "insurance" covers or not. "
" Europcar CH are the best to rent from in my opinion. The spec is constantly equivalent to or greater than I expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MINAS - 07 January 2020
" instead of paying 226.35 CHF + VAT, as you told me, I was told I would pay 340 euros. "
" The car and service were perfect. But instead of paying 226.35 CHF + VAT, as you told me, I was told I would pay 340 euros. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AFRIM - 06 January 2020
" Just 10 "
" I am very happy with the service at the counter, and also with the car, on the other hand the procedure of return I think that, it is necessary to be more administered, because when I hike the car this in chaos in the parking lot, and it took me time for this park "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MEREDITH - 31 December 2019
" No issues. "
" Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by OKSANA - 21 December 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BASEL, CH - Reviewed by LEO - 18 December 2019
" everything went very fine and easy "
" picked it up at Hertz desk, received an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEXANDER - 18 December 2019
" Ok "
" Fast, very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by IULIAN - 17 December 2019
" As written above "
" At pick up there was a problem with the system and it took too long. At car return just put the keys in the box did not received any email for confirmation that the car was returned in good condition and full tank until today(4 days later). "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by SIMONE - 14 December 2019
" to book with Auto Europe, saves a lot of time and gets you the best price. Never failed in the past and always worked out as expected, so yes will keep on using this side, well done everyone "
" very swift, friendly and uncomplicated service and brand new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEKSANDAR - 12 December 2019
" Smooth reservation procedure, clear pricing info, all questions regarding reservation were resolved very promptly by customer support. Have been using Auto Europe for several times in past and intend to use in future! "
" It was a small jam at the parking spot as several cars were parking / unparking at the same moment, An employee of Europe car hit my travel bag (one plastic part close to bag's wheel is broken) when he was unparking the other car returned by a client ... obviously very frustrated that he has to wait for me to move for few more seconds ... almost drifted with tires when passing next to me ... did not stop to check damage he maid ... very unprofessional service! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by SIGURSTEINN - 09 December 2019
" Evrything whas purfect "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ENRICO - 06 December 2019
" The car was in pristine conditions, navigator was super useful "
" The car was in pristine conditions, navigator was super useful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CÉSAR - 28 November 2019
" Was very easy and staff were great "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TAMAR - 26 November 2019
" it was quick and good service "
" I like that very often I get even better car then I have booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by SHIVAM - 21 November 2019
" I had the worst car rental experience of my life and will not trust lending any vehicle from this vendor "
" These guys are cheats and they will RIP you off your money based on baseless claims and also tell not to use Auto Europe to book as there insurance is also crap and does not provide cover "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by ADOLFO - 21 November 2019
" ... "
" .. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by GARRY MING HENG - 14 November 2019
" This is second time we booked with Auto Europe and so far so good. Fourth time we booked with Europcar - this time no problem although previously twice we had vehicle problem (Europcar replaced vehicle once and got us to fix tire at nearby workshop at their costs). Next trip to Europe in about 6 months' time and we will consider Auto Europe again. "
" Staff at Zurich very efficient, no fuss and follow procedures to the point (maybe a little curt to some people but I guess it is cultural?). Counter staff waived second driver fee which was very nice. Gave us a bigger car - nice gesture although we would have preferred a smaller one (we went with it as we did not want to be difficult). We did not encounter any issue (e.g. vehicle breakdown, accidents, etc) and so we were not able to really tell / did not have opportunity to test what the service would be like in situations where there are issues. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by DAVID - 14 November 2019
" done "
" pick up and drop off could be better on customer help. On pick up were supposed have a Volvo which we knew, got a Sockl which we could not adjust the seat or get the Nav to work in English and had to go back in and ask for help twice and on the return they would not even come out to look at the car (to check for any damage) NOT GOOD "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by BRUNO - 11 November 2019
" Very good. "
" It was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. MORITZ, CH - Reviewed by CHRISTIAN - 08 November 2019
" Perfect staff in Samedan "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by AVRAAM - 08 November 2019
" nc "
" nc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by AHMED - 31 October 2019
" Excellent experience "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROSEMARY - 29 October 2019
" A very good experience. "
" We received an upgrade to a larger car which was very much appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by RAJESH - 23 October 2019
" Not happy that the car was delivered to us late which meant we had to change our plans very last minute "
" The car was not available on time which was very inconvenient "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by VIDHYA SAGAR - 16 October 2019
" Easy booking via AutoEurope portal "
" Friendly staff. Easy to rent and return. As usual I got different car than the one I booked. Fuel policy is full to full but I got half tank, staff said he will put a note in the system. However when I returned I was asked the same question which doesn't feel right but he said that's ok Overall car condition was very good, easy to pick and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ATMANE - 14 October 2019
" Very Satisfied "
" Very Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAUSANNE, CH - Reviewed by MILAN - 11 October 2019
" Just perfect "
" Very professional and pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUCERNE, CH - Reviewed by MICHAEL - 09 October 2019
" The car was great. Information provided was helpful. Overall, an excellent travel experience. "
" Very professional and accommodating to our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANISIO - 03 October 2019
" Would be better to AutoEurope to be more specific about the insurance or any other excess covers offered to customers. All my 3 reservations in my trip to Europe had no insurance coverages only a promise for refundables excess probably for deductibles and/or co-pays in case of damages etc. As a customer going to the counter and there be notified that insurances were not included, was a surprise for using AutoEurope for the first time. Overall all other aspects of renting a car went smoothly. Would like to have a follow up answer regarding my comments about the "Refundable Excess with Super Cover" Thanks, Anisio "
" Hertz did what I expect from a company providing service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by SCOTT - 03 October 2019
" Overall good. "
" No problems at all. The drop off fee for another country is excessive! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANDREW - 26 September 2019
" I specifically booked a manual car but none was available despite arriving exactly at the agreed time so was told 'either you wait....or you take an automatic'. It's years since I drove one but being under a time constraint had no choice. In the end it wasn't that bad once I got used to it.. "
" I specifically booked a manual car but none was available despite arriving exactly at the agreed time so was told 'either you wait....or you take an automatic'. It's years since I drove one but being under a time constraint had no choice. In the end it wasn't that bad once I got used to it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by BAR - 23 September 2019
" Overall easy to book, a good price, and a very good condition and customer service "
" Short waiting time was great and the staff lady was very kind and helped me out with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by DAVID - 23 September 2019
" Overall very good with little fault to find. Only issue, is that counter at Zurich airport upon arrival was under-staffed with just one customer-facing official, although she tried her very best. "
" Okay overall. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CAROLINA - 19 September 2019
" It was really easy and all the information I needed was given to me. "
" It was great. They gave me an automatic car instead of a manual and I wasn't sure at first because I've never driven one, but it ended up being much easier and the staff was really helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ABDUL HADI - 19 September 2019
" We had emeil auto europe about the green sticker and they told us that we can claim for the green sticker. But during return the car, we cannot get the refund. Its to bad "
" We are not inform that we need to buy the green sticker at germany. After we buy the green sticker we didn't get refund. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
GENEVA, CH - Reviewed by DIMITRIOS - 19 September 2019
" Positive "
" Positive, but I would like to know when booking, for the car category I booked, what car models I may get from the specific car ental company and location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by IOANNIS - 16 September 2019
" No comments "
" All very very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by DMITRIJ - 13 September 2019
" It was easy to find the offers i need, registration and payment is easy and quick. "
" Rented car in Zurich Airport from Dollar but the service was provided by Herz and it was on high level! Got new car fully loaded with GPS and other extras for super good price! :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IAN - 10 September 2019
" see no.3 "
" Car was fine, but would have liked to have known beforehand that there was a CHF 2300 personal risk for damages attached to the rental offer. Your offer didn't explain this well. Also, car had certain new features ( for instance different cruise control system) that was not explained to me beforehand. Once we were on our way, all we had was a German language users manual, that we could not understand. Worst was very rudimentary, if not rude service from the handlers in the pick up office in the parking area. They were not interested in the customer and his or her questions at all, just wanted to get rid of us as quickly as possible. These guys need better supervision and training! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by CANDID - 04 September 2019
" Low rate = long waiting "
" After waiting way too long in a endless queue I was welcomed by a friendly staff member and after a few minutes I walked away with the key. The car was nice but there where two warnings after a 2 days of driving. 1. Maintenance is due 2. Fill up AdBlue Without this two issues it would be perfect. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by SALEH - 03 September 2019
" good "
" please I gave the office the car and he didn't give clearance he told iwill send it by email how iknow that he recover it or not "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by STILIAN - 03 September 2019
" Always good prices and easy and understandable conditions "
" Car was better than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JAKOB - 30 August 2019
" Auto Europe is good. Used it many times. But Dollar was an unacceptable experience, which I will not be repeating. "
" 45 minutes long line at pick-up desk. When I got to the car the gas was not completely full but probably only 3-5 liters short so of course I did not go back to wait another 45 minutes. At drop off no receipt given. I specifically requested one but was just told they would email. Didn't receive anything by email (no, it's not in my spam folder either) . Called them to extend 3 days. I agreed to the price and she confirmed she would email a confirmation. No email received. Called again after a few days and was told them could not send email from that department. So I asked what should I do if I was stopped by the police in the last 3 days with an expired rental agreement. Was told the police would just call them to confirm. All in all I found my Dollar experience highly unacceptable. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by CHRISTINE - 30 August 2019
" no comment "
" no comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GÍSLI - 26 August 2019
" Will definitely use auto-europe again in the future. "
" Over all a very good experience, nice staff and I got upgraded to next category above the one we ordered. Only down side is that a week later I haven't received the receipt in a email like they said and the insurance payment hasn't been paid back either. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by PAULINO - 25 August 2019
" Car wasn't totally clean and no blue Parking meter in the car "
" Car wasn't totally clean and no blu parking disk in the car "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by GARY - 21 August 2019
" Car smelled like cigarette smoke. It never got better even airing it out for multiple days "
" Car smelled like cigarette smoke. It never got better even airing it out for multiple days "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by GEORGIOS - 17 August 2019
" I book frequently through Auto Europe. I am always very satisfied. "
" Dollar is collaborating with Hertz. The service was excellent and very fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THEO - 11 August 2019
" ABC "
" XYZ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by CHIH-KANG - 06 August 2019
" by the return car , the service man stated no problem -- without further info. But Europcar did not return block deposit and booked the amount from credit car without info/ mail ..... this is not good as customer services. And if Europcar find any damage should inform customer in time. but not just booked down the money without any communication info/messages.... we are in contact with Auto Europe to check ! ---- we don't know, if Auto Europe will help to clarify ? "
" by the return car , the service man stated no problem -- without further info. But Europcar did not return block deposit and booked the amount from credit car without info/ mail ..... this is not good as customer services. And if Europcar find any damage should inform customer in time. but not just booked down the money without any communication info/messages.... we are in contact with Auto Europe to check ! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by RAJIV - 30 July 2019
" Perfect "
" Every thing was as expected.. no complaints.. though the light inside the car kept falling like a oxygen mask. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by CARMEN - 10 July 2019
" Auto Europe allowed me to find the best prices/offers. "
" Everything went very smoothly. All was according to what was set through the internet arrangement. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by RAFAEL ANTONIO - 05 July 2019
" EVERY TIME I ASKED HELP TO AUTO EUROPE I BEEN ATTENDED IN A VERY POLITE WAY AND THEY TRY TO SOLVE ME ANY SINGLE INCONVENIENCES "
" 2 DIFFERENTS OBJECTIONS = 1.- RETURN THE CAR AROUND 3 AM TO ZURICH AIRPORT WAS RAINING A LOT , IN THE MORNING OF THE DAY BEFORE I CALL AN DOLLAR DESKTOP ATENDANCE , HE TOLD ME TO REFILL GASOLINE IN THE BP OUTSIDE THE AIRPOORT , BUT DINT TELL ME ABOUT THE BARRIERS ARE ON IN THAT TIME IN THE NIGHT , I ALMOST GOT A FINE FORM POLICE ... 2.- IT IS NOT EVER WELL EXPLAINED ABOUT THE INSURANCES COVERAGES . THEY ARE TWO KINFS OF COVERAGES ( OR MAY BE MORE ) THE ONE YOU BUY BEFORE YOU TAKE OR PICK UP THE CAR , AND THE ONE YOU SHOULD PAY AT THE FRONTAL DESK OF YOUR ARRIVAL "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by Å?YGIMANTAS - 03 July 2019
" I always recommend this tool to friends. Individual car hires are unfair to their customers and can suggest insane prices on certain conditions. "
" Clear and fast. Comparison matrix is grand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THEO - 01 July 2019
" So far always very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by THIERRY - 27 June 2019
" Everything went smoothly. Also excellent car "
" Great and fast service and friendly staff.every "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NERINGA - 20 June 2019
" Good to compare the rates "
" Not convenient drop-off "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by TIMO - 19 June 2019
" It was easy to reserve online. There were no hidden fees. "
" Smooth pick up and drop off Got the vehicle that we needed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by MARK - 18 June 2019
" . "
" Asked for an email receipt. Never received it. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ZURICH, CH - Reviewed by STEFAAN - 15 June 2019
" see above under 3 "
" Pick up was quite a long procedure. Drop-off : it wasn't easy to find the road to the drop off spot, but that is more a result of the many one way streets in Zurich "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JEFFREY - 13 June 2019
" Not bad "
" I was delayed departing as the car didn't have the Swiss highway sticker. I brought up the issue to the Budget staff in the parking, initially said it's there without even checking. I had to check again the windscreen for more than 2 minutes just to confirm again that there is no highway sticker. Finally he checked and apologized for that and that I have to go back to the counter to get a sticker. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by SIVAGNANARATNAM - 09 June 2019
" Booking online was easy. "
" The queue at Geneva airport was massive. It was quicker to get through passport control & baggage retrieval! More desks needed to be opened when staff saw how long the queue was. However, the suggestion for a better car was much appreciated. It was more comfortable for my family, which made driving around much nicer for all of us. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by SHMUEL - 07 June 2019
" Very good experience. "
" Very smooth process. No issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by GREGORY - 07 June 2019
" No comments. Everything was very good. "
" No comments. Everything was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KASPARS - 07 June 2019
" Very well "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by HENRIQUE - 06 June 2019
" i paid for the insurance with autoeurope and then i had to pay for another one at the counter! "
" i paid for the insurance with autoeurope and then i had to pay for another one at the counter! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by IMAD - 01 June 2019
" Excellent service. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JOHN DAVID - 29 May 2019
" Apparently I made a double booking for this car in October 2018. The lady at the Thrifty desk spotted this. I am surprised that your computer did not recognise this, and I await a refund. "
" Good, efficient and pleasant "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by GEORGE - 26 May 2019
" See above "
" I filled the car with petrol before dropping it at the airport and had a receipt to prove it, but due to the fact there were no petrol stations between Welldicon and Zurich airport the needed was very slightly on the low side of the full sign. Hence I was charged $26.00 Can equivalent to bring it above full. This spoiled an otherwise good experience. I'd note that this was at the Hertz drop off at Zurich International airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by NOEL - 24 May 2019
" Was very easy and simple. I had previously rented through National in Germany a couple of years ago and had many many problems. On this trip had lots of anxiety leading up to renting the car that we would have similar issues, but it was super easy and the agent was helpful. Would definitely use Auto Europe again and Hertz. Great experience! "
" Simple and easy. Agent was friendly and helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by THOMAS - 13 May 2019
" Autoeurope is a very reliable and flexible car hire agency. The service and the price level are always excellent. "
" Received brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by NIKOLAOS - 13 May 2019
" I am totally very sastified "
" I am very sastified fro the UNIRENT staff and the overall renting procedure "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BASEL, CH - Reviewed by NIELS - 10 May 2019
" Terrible "
" I have until today not received my refund on a car I never received. I also suggest you train your staff to understand the difference between a credit card and a debit card. I presented a Scotia bank Debit Credit card which is linked with all guarantees to my bank. My card was rejected and was stranded late at night and had to rent a car from your competitior. I even have the security code at the back of my card, I have all purchases, pre paid or authorisations for all my hotel bookings through my card, on line purchases etc. Yiur agent was stubborn and would not even listen. I was told that I wouls have to pay a fine of 140 CH as penalty which I do not agree, further more until today I have not even received a refund. What a pity. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MARK - 03 May 2019
" All went very smoothly 5 star "
" Great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by RAGUNATHAN - 02 May 2019
" Thank you for the free upgrade of car. The upgraded car was very suitable for our family use. "
" The Hertz was very friendly and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GEORGES JAN - 27 April 2019
" .. "
" Our car vibrated a lot, and the passengers were carsick. We reduced our car trips due to this. When we called Hertz, they did not care, only told us that if the car broke down, we would need to get it serviced. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ZURICH, CH - Reviewed by JEDAREE - 22 April 2019
" sent email asking about pick-up time. staff phone called to help. impressived "
" quite new car, had blue parking disc as requested "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ZURICH, CH - Reviewed by JAMISON - 12 April 2019
" I was a little nervous about the initial pick up of the vehicle because I saw a large charge to my credit card but I later learned it was a a security deposit that would be refunded. "
" The first vehicle they offered was a little smaller than expected and they allowed me to change that for a larger vehicle in the same class. The larger vehicle was a great fit for us and I really enjoyed using it on our vacation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by THEODOROS - 11 April 2019
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by NEEL - 10 April 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUCERNE, CH - Reviewed by VAIBHAV SINGH - 31 March 2019
" Refund not received. "
" I didn't got refund of Euro 214 which was deducted from my account. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DE VINCK - 13 March 2019
" Perfect "
" The car was perfect and better than our first chose ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by KHALIL - 13 March 2019
" I like that I can return the car not in the same place, best feature ever "
" no issue at all, it's all frictionless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by IRENE - LOUISE - 08 March 2019
" Ok "
" We were referred to HERTZ by Dollar "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by KALLE - 05 March 2019
" Easy and quick rental. "
" Nice new car, clean and comfortable. Equipped better than expected "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BASEL, CH - Reviewed by BASHKIM - 04 March 2019
" They provided a car better than I ordered with the same price. I highly recomend. "
" The stuff was perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by TJALLING - 15 February 2019
" Nice new car! "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LADISLAU - 12 February 2019
" Pleasant person at the counter, as well las the persons at the parking. All went very smoothy "
" It was very good. The car that we got was very fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JOÃO - 07 February 2019
" Great prices, since I tried its always the first place I consult and in the end its always through autoeurope that I book my rentals. "
" Everything was going perfectly until drop-off which was perfectly fine. The thing is that I am positively sure that I left my iPhone 4S (old and smashed) in the car console but when I phoned back the drop-off they told me that the phone was not there. That is impossible as I am 100% sure I left it there. I already had passed by airport security so could not go back and discuss the situation personally, but I advise that Thrifty drop-off staff are untrustworthy even for a cheap useless old phone. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by KONSTANTINOS - 06 February 2019
" easy and fast "
" very friendly, fast. When you take full insurance is everything perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by OREN - 06 February 2019
" Great experience "
" It was great experience especially since it was serviced via Europcar as the car provider. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ATHANASIOS - 29 January 2019
" Perfect services "
" Perfect services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ELI - 28 January 2019
" Like I said, perfect with one glitch (see item 3) "
" Everything was perfect, but one glitch: the wind shield washer container was 100% empty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by ELEFTHERIA - 28 January 2019
" NC "
" NC "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CHRISTINA - 24 January 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by IOANNIS - 08 January 2019
" Everything was very good. If I could make a comment it would be that the car was not cleaned in detail. "
" Everything was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENEVA, CH - Reviewed by BRIAN - 04 January 2019
" Compared to last years experience with Europcar where I received the viano I was expecting and was much cheaper rental I was not impressed and felt overcharged for the vehicle and service "
" Both counter staff and garage staff very helpful and polite however did not get the car I expected and wasn't clean or completely full of fuel asked for seven seater to accommodate luggage got nine seater and experienced difficulty wasn't happy with the comments "car is dirty inside" as it was like this on collection "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
GENEVA, CH - Reviewed by OLIVIER - 03 January 2019
" Not really helpful to solve the problem I have had with my booking. Most probably I will book directly with ca "
" Very kind and efficient staff ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by GUIDO - 27 December 2018
" Fine, except for the two points mentioned above "
" As you cans see above, I am quite satisfied with the experience, except for : 1. Counter staff : they refused to accept the credit card that I used for making my online reservation 2. Snow tyres : I was charged CHF 64.62 for winter equipment. What is that ? "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by IGOR - 25 December 2018
" All is good "
" I have a very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DMITRY - 20 December 2018
" Currenly I am waiting for reimbursment of my expenses from Autoeurope. If Autoeurope refuces in good way - we will consider taking legal actions. After 15 years of being your client - I will move to other services more loyal to their clients. It is a shame for a client oriented service to value vendors more than your clients. "
" I was refused a prepaid vehicle, because the Europcar decline my card stating it was debit. Although it was not. I tried to provide other ways, but it did not work. Staff of Europcar simply ignored me. It is clear how much do they value clients. NEVER AGAIN with Europcar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by DEJAN - 19 December 2018
" super "
" super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by KIAN CHEONG - 14 December 2018
" More competitive offers are appreciated. "
" The car was good. It was an upgrade. However, this was usual for any car rental company. We won't get the model that we want , due to reason. Exterior was wet, obviously just finish clearing from previous renting; interior was heavily spray with car fragrant or cleaning agent. Smell was unpleasant for some distance. Exterior scratches not properly checked. Been asked to check ourselves before driven off. Hope can improve on getting the model we booked, and not to apply strong smell agent or fragent in car. Overall, it was a good experience. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ZURICH, CH - Reviewed by IULIAN - 13 December 2018
" Good experience overall very good car "
" As a Gold Hertz member I did provide my membership No on the preregistration with Hertz but my No was not on my file! Anyhow I was upgraded. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by STEPHEN - 11 December 2018
" Please see above. Always had great experiences with the friendly and helpful staff in Zurich Airport however my most recent experience will make me reconsider ever using Alamo again. "
" I rent exclusively with Alamo on a regular basis when travelling. This is the first time I have had extremely bad customer service where the assistant was refusing to give us a car due to a slight delay in my flight. This has happened a few times in the past and staff were more than accomodating. In this case the assistant was very rude, unhelpful and made my girlfriend and I feel uncomfortable when we were trying to find a solution. The member of staff made claims that we were unable to get a car due to being late and that we should know this, even though it is not explicitly set out when I paid for the car. They also tried to charge us for free GPS and argued this point when we noted the GPS was free. This in turn left us even later for a function we were scheduled to attend. Luckily, another helpful member of staff was able to intervene and get us a car but this experience will definitely make me reconsider where I rent from going forward. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BASEL, CH - Reviewed by JOHANNA - 05 December 2018
" Our AutoEurope voucher stated that the car was to be picked up near the tram station in Basel. However, there are several train stations, and it did not indicate that the Hertz location was not near the main train station. When we arrived at the Hertz near the main train station we were informed that our car was at a different location. We lost about an hour and spent money on public transportation to get to the other location. Hertz was not willing to drive the car to the main train station location. "
" The rental return in Basel did not have space for the car after-hours, so we were forced to park on the sidewalk in a busy city. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by ALFRED - 05 December 2018
" see above comment. Booking through the web was problem free and the rate very competitive. On top, i was upgraded! "
" The rental experience was first-class from the beginning to the end. Very convenient location at Geneva Rail Road station Cornavin, friendly and competent staff and a car drop off with the key into the box - all perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ILIAS - 29 November 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by GEORGIOS - 22 November 2018
" Very good "
" Very good experience. Very kind staff. I got a free upgrade which was fantastic!! A small minor that I had to pay extra 30 euro at drop off for petrol. My estimation was that the difference should be around 10 euros maximum "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ELISABETH - 21 November 2018
" yes. "
" Please tell Herz to check their cars if they have a GPS. I was told that this was not in the car. But there was. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALFRED STEVENSON - 20 November 2018
" Other than the encounter at the Hertz counter, we were very pleased. Thank you for asking! "
" When we arrived at the Hertz counter, I was told by the agent that they had no record of our paid rental car. I showed them the confirmation document from Auto Europe, and I was told that the confirmation # did not exist. Another agent looked over the computer and told us that there was nothing they could do and that we had to get in touch with the company. Luckily, the agent who then attended to us persisted on getting in touch with Auto Europe and he got it resolved. Thank goodness! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by URSZULA - 12 November 2018
" THE TOTAL COST OF THE RENTAL DOUBLED AT PICK-UP !! will never rent with you again!! "
" THE TOTAL COST OF THE RENTAL DOUBLED AT PICK-UP !! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by FATMIR - 12 November 2018
" Very good handling of the car rental. Small problem was to return the car has address was confusing in the navigation. Also another problem was that I forgot a jacket in the car since I passed passport control could not return to pick myself and but they did not arrange that somebody brings it the gate! "
" Good car, quick pick up and fast drop by the staff! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SOFIA - 08 November 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by RICK P - 04 November 2018
" Best ever, least hassle just get the car and go!!! "
" One of the smoothest car rentals we have ever had! Great car, great easy quick check in and check out!! Will definitely rent from them again! No hassles!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JEYBARISHNAN - 01 November 2018
" I have two charges on my credit card why is it please someone contact me. Vaa771@yahoo.com "
" Autoeurope charged my credit card. And Hertz charged my credit card too. Two charges. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BASEL, CH - Reviewed by DIELL - 31 October 2018
" As i said very rude never happend to me before wont help to find a solution "
" Staff members so rude and wont find a permanent solution wont help out and ignore all solutions you give "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANA - 25 October 2018
" . "
" very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by PHUMIPAT - 22 October 2018
" Na "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CHRISTIAN - 22 October 2018
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERN, CH - Reviewed by BENOIT - 17 October 2018
" / "
" Got upgraded to a brand new huge luxury SUV I did not want. No choice. Then, Hertz charged me CHF 1500 for a ridiculous scratch of 3 cm x 0.2 cm on the bumper... "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by PARIKSHIT - 05 October 2018
" Great site and rates. "
" Did not get the car ordered but definately a bigger car. No one at return point and instructions to drop off not explained upfront. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ENRICO - 04 October 2018
" Top location, friendly stuff "
" Car should have been cleaned a little better on the inside. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by RAYMOND - 03 October 2018
" Good visibility of available options. Good prices. Confirmation process simple and straightforward. Good support when needed (fortunately did not need it this time). "
" The car delivered was exactly the car booked. The vehicle was new (6,600km). The check-in and check-out were smooth. No pressure was made at check-in to take additional insurance or services. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by RANDALL - 27 September 2018
" Yes "
" Language barrier was only problem with vehicle pick up. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by SUSAN - 26 September 2018
" Very efficient and good value. Excellent vehicle. "
" Very efficient and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LIVIU MARIAN - 25 September 2018
" Very easy to rent with them. They are very helpful "
" I am very pleased . They are very helpful in everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ANDRE` - 24 September 2018
" Unfortunately I wasn't told that Dollar work through Hertz, so it took us a bit longer to find the company counter at the airport. I had to ask and at the end someone gave us the said information. All the rest was good since we practically had a brand new car, although Hertz lack a good choice of manual cars. "
" The only issue I have is that you lack a better choice of manual cars. For all the rest, it was a good experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MOHAMMAD JAMIL - 23 September 2018
" One of the best "
" Very good rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by AREF - 22 September 2018
" I will recommend Auto Europe everyone who ask me. Thenk you! "
" Everithing was very,very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by NIKOLAOS - 22 September 2018
" Xx "
" Very satisfied for all over procedure, the staff and the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by STEVEN - 22 September 2018
" Highly recommendable "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by ALEXANDROS - 20 September 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ZURICH, CH - Reviewed by DOUGLASS - 19 September 2018
" no issues, solid rental. "
" Great rental experience, no issues and quick turnaround at both ends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by JOHANN - 19 September 2018
" Other things fine. "
" 1. The car was a quite dirty on the inside, the rear seat needed vacuuming. 2. The GPS needs update or something, did sometimes not see places and new roads. 3. The counter staff, were very slow in service. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BASEL, CH - Reviewed by RAMAN - 18 September 2018
" Very nice experience. aAll is not as terrible as may appear from teh first sight. "
" We worried about sum of money to be blocked, but all was fine and only money for petroleum were blocked. Thus, we were satisfied with the booking and all conditions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ERIC - 14 September 2018
" All round excellent experience with auto europe. I have used the service for close to 10 years and have never had a bad experience. "
" Efficient, pragmatic and hassle free experience. Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by MARIELLE - 13 September 2018
" The only downside was that the brand new car smelled really bad inside for cigarettes. Perhaps we could have requested to change the car but were in a rush. Otherwise the whole experience from booking the car till drop off was very smooth. "
" Europcar was great as usually! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ANNA - 12 September 2018
" I was totally satisfied with DOLLAR car rental "
" Very good experience - nice car - excellent client service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CHRISTIAN - 11 September 2018
" Easy to book , very fast pick up and drop off. "
" Fast and quick . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by GODWIN - 11 September 2018
" The low rating for the vehicle is due to the fact that I was supplied with a Auto Transmission vehicle rather than a manual vehicle as per request. Also I was served by Thrifty (not Dollar) through Hertz. At the time, Hertz did not have a similar vehicle with Manual Transmission so I had to take the Auto Transmission vehicle available, even though i never drove an Auto vehicle before. "
" The low rating for the vehicle is due to the fact that I was supplied with a Auto Transmission vehicle rather than a manual vehicle as per request. Also I was served by Thrifty (not Dollar) through Hertz. At the time, Hertz did not have a similar vehicle with Manual Transmission so I had to take the Auto Transmission vehicle available, even though i never drove an Auto vehicle before. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ZURICH, CH - Reviewed by ALEX - 10 September 2018
" fantastic expierance "
" everithing was marvelous "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by VIPEN - 07 September 2018
" These ratings are just due to the vehicle given to me and also the staff at the counter. "
" Highly appreciate the efforts of the staff and the quality of your vehicle. However, quite dissatisfied with the vehicle return check. I had dropped the vehicle to the kiosk in the Zurich airport and to my surprise I was charged for the fuel of 1 point, for the same I had just filled the diesel in the vehicle just 5 kms away from the airport it is totally unlikely that one point would go down in 5kms. Secondly, I am now prepared to take a photograph of the returning vehicle odometer so that I do not fall in the trap of Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by IVAN - 06 September 2018
" No further comment "
" No further comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by KAROLIS - 03 September 2018
" Good "
" Nice new clean car, didnt have any problems except a few with GPS system making errors "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ALEKSANDAR - 03 September 2018
" TNX "
" TNX "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by ALEXIOS - 30 August 2018
" All good. "
" Everything was perfect and the car in a very good condition! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KELLY - 30 August 2018
" very good. "
" I thought the representative as the desk was the most polite and kind agent I have ever had, and I rent lots of cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ILIAS - 29 August 2018
" overall good "
" We had asked for GPS and even though it was on the voucher and the charge, the card wasn't equipped with one. They have deleted the charge and thankfully the need for it wasn't that important, but this could be a problem from someone else. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by SHINTO - 29 August 2018
" I was super happy with the service. The whole process of getting the car and returning it was super quick and easy. The only disappointing part was that I had checked with EuropCar that the vehicle I will be getting would be a AUDI A1 , but instead I got a Opel Astra. But still happy ! :) "
" I was super happy with the service. The whole process of getting the car and returning it was super quick and easy. The only disappointing part was that I had checked with EuropCar that the vehicle I will be getting would be a AUDI A1 , but instead I got a Opel Astra. But still happy ! :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DINAKAR - 27 August 2018
" It was almost a smooth transaction if not for charging me 85 CHF admin fee for the report on damage which i am not responsible for "
" - I booked a small car Polo or golf but i was given a big car Octavia. Driving up the alps for the first time it felt scary. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by PHILIP - 27 August 2018
" Experience was nice "
" I would like to express my ultimate satisfaction for the services rendered by Enterprise. I was particularly attended to by Mr. PAPE and his customer relationship together with his patience to explain things to me in details, with all politeness, smiles and enthusiasm was wonderful. I am no doubt encouraged and motivated to come back again and again and would also have "Enterprise Rent-A-Car" introduced to my friends and associates. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KEVIN - 26 August 2018
" Overall good "
" Overall good experience. Vehicle we booked was unavailable but we were given an upgrade. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ADNAN - 21 August 2018
" See question 3 "
" Everything was good. However the price was too high. Also even though I paid at booking a month earlier they still charged my account the full value again. The whole thing was confusing. Also the drop off fee was too much especially since I was still in the euro zone. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VISP, CH - Reviewed by HENRY - 18 August 2018
" Excellent "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by GEORGIOS - 17 August 2018
" Well done guys "
" No comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ISABEL - 15 August 2018
" Thanks. "
" Very satisfied with the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JUERG - 11 August 2018
" I rent a car every year for about 5 weeks in July / August since 6 years. The price increased in the meantime by 25+% and it would be appreciated if you could provide a repeater discount as I offer for our charter yachts in my business in Phuket. Repeater discount for 2nd booking is 5%. Kind regards, Jurg Hofer "
" Please see under 5. - thanks "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ALEXANDRU - 06 August 2018
" I truly enjoyes driving this Europcar car. "
" Everything was okay and I enjoyed driving the Europcar. The only thing was that upon returning the car there were found 3 dents in the front bonnet that were perceptible only at the neon light of the return garage. I am not responsible for those dents in the bonnet because I had good care with the car, did not make no accident or auto incident and parked the car only in public parkings and blue ribbon places in Switzerland and France. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by DANIEL - 05 August 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by ROBERT ANGELO - 01 August 2018
" Lowest price found, great value "
" Seamless experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by AMIR - 31 July 2018
" Very good "
" Accurate, Descent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by ANDRE - 29 July 2018
" The counter was very slow but once it was our turn it was quick and the staff was friendly. The car was in perfect condition. "
" I was very pleased to receive a much better car than the one I had ordered. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CHRISTOS - 27 July 2018
" Everything okay! "
" Exellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JOHN - 19 July 2018
" Overall a very good experience. We were also given an upgrade as the class we ordered was unavailable. "
" Very nice and helpful staff. It was the same counter as Herz. No excessive pressure to buy extra items from counter. Brand new spacious car. Recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by CHRISTINE - 18 July 2018
" none "
" new car, gps included. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LIRON - 14 July 2018
" Easy to order. Clear offers with no hidden fees. "
" Efficient, very good value. The car was clean and new. Drop off was very fast and easy. Ty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by CHRISTIAN - 12 July 2018
" Great rental . "
" Very good and efficient pick up, great service. The drop off was slightly slower than expected. Otherwise, everyone was professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by LUCA - 06 July 2018
" - "
" Desk staff very efficient, professional and friendly. Rental cost quite high, as usual in Zurich "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by VITALII - 04 July 2018
" Auto Europe did nothing to help me in the situation above. I had to just go and ask several other companies if they will take my credit card and when I found one, Auto Europe staff said that they don't see any availability with this company (Sixt). So I just had to make another reservation through Sixt website at the rip off last minute price. I was promised refund less administrative charge by Auto Europe agent, however that didn't happen yet, though almost a week has passed since the incident. "
" Counter staff was extremely inefficient. They told me that my credit card which I used to rent a car at least 3 times during the last month is actually a debit card (at least that's how their system sees it) and they can do nothing about it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GENEVA, CH - Reviewed by CHRISTEL - 02 July 2018
" Excellent service "
" Very efficient and customer friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by NAKIB - 29 June 2018
" I feel that Europcar treated my poorly because I booked through Auto Europe instead of directly through them. They knew that since it was a prepaid reservation I had no other choice but wait and do whatever they told us to. I will try to avoid booking through Auto Europe in the future, and advise others to do the same. "
" I got to the rental counter a little earlier than the time on my reservation. Europcar staff insisted that I wait until exact time of my reservation before giving me a vehicle. I rent dozens of times a year through National, Hertz and Enterprise, and have never in my life had a problem with picking up a car earlier than time given on the reservation. It was an exceptionally poor experience, and highly disappointing, because the initial delay plus the paperwork and shuttle to car caused us to miss activities which had closed by the time we were able to drive there. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by MOHD LOTFI - 29 June 2018
" Overall very satisfied with this website and Budget car company. Will use again in the future. "
" Excellent price, excellent car and excellent staff. But the drop off place at Zurich airport a bit confusing. Need to round 2 times the airport to find level 2 parking because i didn't noticed turn left signboard after just entered gate 3 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BASEL, CH - Reviewed by IAN - 28 June 2018
" Very problem free rental "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by LAURE - 27 June 2018
" n/a "
" n/a "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENEVA, CH - Reviewed by DALAL - 25 June 2018
" Excellent service "
" Very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by GAURAV - 25 June 2018
" The counter staff was very efficient & had a very pleasing personality all was great "
" my experience has been great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MANISH - 23 June 2018
" Not Happy "
" I liked the car which ws given but what i didnt like is that i was asked to put a deposit of CHF 3500 which i didnt had since i was on tour and i had taken full insurcance at the time of booking the vehicle and since i didnt had the deposit amount i had to forcefully buy another insurance for Budget for CHF 585 which screwed me completely and because of this i will not rent the vehicle from you guys and also put this blog on social media so that other tourists like me are not screwed A tourist wont be able to put such a huge amount of deposit when they r on vacation on a smaller budget and if Autoeurope is ted up with budget then they should not have this clause to put deposit "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by LYSIMACHOS - 23 June 2018
" I would recomment to anyone "
" Professional and excellent service in all ways "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by VANIA - 21 June 2018
" I've been a client for quite some time now and I am still happy with the service. Straight forward. Best deals. Easy to use. "
" Car was better than expected and service was easy to use. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by MIKHAIL - 21 June 2018
" normal "
" Car had some scratches which were not reported before. Kind of uncomfortable feelings if on return they will claim it to me, lucky I saw them and reported at pick up "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by JEAN-CLAUDE - 20 June 2018
" Straigthforward. "
" Quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZURICH, CH - Reviewed by CHRISTIAN - 15 June 2018
" Very great service. Car was great and economical "
" Very good indeed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUCERNE, CH - Reviewed by EVAN - 23 May 2018
" We were billed for a car we never received. The location we attempted to reserve at did not have a vehicle for us yet Auto Europe billed us. "
" We were billed for a car we never received. The location we attempted to reserve at did not have a vehicle for us yet Auto Europe billed us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZURICH, CH - Reviewed by OTTO - 14 May 2018
" Good experience renting a car in Europe. I just hope that there is cheaper price for automatic transmission option. "
" Staff is friendly and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASEL, CH - Reviewed by CARLO - 14 May 2018
" Easy and fast to use. Good prices for such a short notice booking. "
" I had booked for a Ford Mondeo SW and I received an Opel Mokka. I was travelling for leisure with my family and I clearly needed a SW since I have two small children plus the luggage including mine and my wife's. So the car was really not up to the standard I was expecting from Hertz. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ZURICH, CH - Reviewed by NAFTALI - 13 May 2018
" I am coming back all the time = satisfied "
" I am coming back all the time = satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by SAMAY - 11 May 2018
" Very good experience and satisfactory experience "
" Was a good experience was satisfied "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by JULIA - 30 April 2018
" Easy fast convenient "
" Fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZURICH, CH - Reviewed by NAFTALI - 29 April 2018
" just perfect will come back "
" Enjoyed also a great upgraden :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENEVA, CH - Reviewed by KARINE - 23 April 2018
" easy, straight forward "
" efficient, easy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZURICH, CH - Reviewed by JOHN DAVID - 15 April 2018
" See comments above "
" I ordered a BMW2 or similar, but was given a Ford instead!! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENEVA, CH - Reviewed by RAKSHA - 10 April 2018
" On line I book there is winter tyres written is included but. they charge extra "
" Very bad "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 3
ZURICH, CH - Reviewed by TAREQ - 31 July 2017
" Not first time I rent cars from urope car. I like how they deal with customers "
GENEVA, CH - Reviewed by ANNABELLE - 28 July 2017
" Good deal but couldn't work out how to change rental dates without calling "
" Very helpful but some marks on car were not marked on paper so had to waste time finding someone to add them "
GENEVA, CH - Reviewed by MIKE - 24 July 2017
" good discount to going direct Had issue with needing to provide passport as well as drivers and credit cards to Europcar, suggest you make that clear in your summary to bookers "
" see above "
GENEVA, CH - Reviewed by COBY - 23 July 2017
BASEL, CH - Reviewed by GASPARE - 12 July 2017
" Great price and great service, thank you. "
" Very good price and I received a very nice car. "
ZURICH, CH - Reviewed by SHAHID AYAZ - 11 July 2017
" Good it was nice Made our trip very pleasant "
BASEL, CH - Reviewed by ROGER - 11 July 2017
" Never received the voucher via e-mail. Had to go onto website and find it. "
" Car was larger than booked but otherwise fine "
ZURICH, CH - Reviewed by GERASIMOS - 10 July 2017
GENEVA, CH - Reviewed by PETRU - 10 July 2017
" I'm very satisfied about a car. "
" I'm very satisfied about Auto Europe office and location. "
GENEVA, CH - Reviewed by RAJESH - 05 July 2017
" Car was in good condition and the staff are friendly. "
ZURICH, CH - Reviewed by JAYESH - 01 July 2017
BASEL, CH - Reviewed by PETROS - 29 June 2017
" I paid a car for 5days, I arrived at the airport after 20 hours ahead schedule and the car was not there although that during reservation & payment I wrote my flight number (the flight was onernight delayed). what's the reason to write the flight number? why the car agency did not contact with me to check for any problem (telephone data was available) "
" I paid a car for 5days, I arrived at the airport after 20 hours ahead schedule and the car was not there although that during reservation & payment I wrote my flight number (the flight was onernight delayed) what's the reason to write the flight number? why the car agency did not contact with me to check for any problem (telephone data was available) "
GENEVA, CH - Reviewed by KONSTANTINOS - 28 June 2017
" We had a little scratch in the car about a 1.5 cm which wasn t even visible and they charged us 100 euros .i felt i was robbed. "
GENEVA, CH - Reviewed by SANDRA - 26 June 2017
" Everything ran very smoothly and the staff very helpful thank you "
BASEL, CH - Reviewed by REXHEP - 26 June 2017
ZURICH, CH - Reviewed by MICHAEL - 26 June 2017
" seems functioning "
" well, I don't like when scratches in the car are not indicated. What if I would not check it.......The service people seemed a bit confused, irritated and stressed. "
GENEVA, CH - Reviewed by DIMITRIOS - 23 June 2017
" Very disappointed,it was the last time i use your site.Especially disappointed from Alamo. "
" The worse company i ever saw. "
ZURICH, CH - Reviewed by GEORG - 21 June 2017
" All you need Very Friendly and polite staff and good car and they upgrade the car without fee "
GENEVA, CH - Reviewed by MARCIN - 19 June 2017
ZURICH, CH - Reviewed by LAURIETTA - 12 June 2017
ZURICH, CH - Reviewed by NAFTALI - 08 June 2017
" very professional. No problems "
ZURICH, CH - Reviewed by JOSEF - 07 June 2017
ZURICH, CH - Reviewed by JOHN - 29 May 2017
ZURICH, CH - Reviewed by PANAGIOTIS - 26 May 2017
BASEL, CH - Reviewed by AVRAAM - 24 May 2017
ZURICH, CH - Reviewed by JOE - 07 May 2017
GENEVA, CH - Reviewed by DARREN - 04 May 2017
" My Experience was good, staff were helpful. However I do have a query on an extra charge that was charged to my Visa post use. At the counter I agreed to an extra charge of CHF 28 times 5 days (CHF 140) related to insurance excess. However I was charged ?218.55 which well above that. I need a clarification on this. "
GENEVA, CH - Reviewed by IOANNA - 03 May 2017
ZURICH, CH - Reviewed by PAUL - 28 April 2017
" Easy to book, god prices and options. "
" Good car, good experience. "
LUGANO, CH - Reviewed by CLAUDIO - 24 April 2017
" Had requested and confirmed a large Ford Focus with a good luggage space, but was given an "upgrade" to a BME 325 which larger by engine but much smaller in space so did not have enough space for luggage and had to ask for another friend to help with his car!! "
ZURICH, CH - Reviewed by ANASTASIOS - 11 April 2017
GENEVA, CH - Reviewed by MAXIM - 04 April 2017
ZURICH, CH - Reviewed by SAMUEL - 02 April 2017
" The service was good. I did not like the car, Qashqai by Nissan. "
ZURICH, CH - Reviewed by FILIP - 01 April 2017
ZURICH, CH - Reviewed by YGAL - 26 March 2017
ZURICH, CH - Reviewed by MARKUS - 25 March 2017
ZURICH, CH - Reviewed by HANNAH - 20 March 2017
" The renting company was Hertz at the end. Everything was ok, apart from the question about full tank when I returned the car - I refueled 10 min drive from the airport. Usually there is no questions about full tank when refueling so close to the airport. Hertz representative questioned if the tank is really full and was not sure. She told that the contract will be closed with exception - until now i am not sure if there was an issue or not. I did not receive any documents from them yet "
GENEVA, CH - Reviewed by DAVID - 20 March 2017
ZURICH, CH - Reviewed by ALEXANDROS - 16 March 2017
GENEVA, CH - Reviewed by EDMOND - 14 March 2017
GENEVA, CH - Reviewed by ITZHAK - 11 March 2017
GENEVA, CH - Reviewed by CHARALAMPOS - 10 March 2017
" Excellent services "
" Excellent services "
GENEVA, CH - Reviewed by ABBAS - 07 March 2017
" Great "
GENEVA, CH - Reviewed by CHRISTOS - 06 March 2017
GENEVA, CH - Reviewed by ELENI - 01 March 2017
ZURICH, CH - Reviewed by JOSE - 28 February 2017
GENEVA, CH - Reviewed by DAVID - 24 February 2017
ZURICH, CH - Reviewed by SCOTT - 23 February 2017
" When I booked with your site it said that the winterization fee was included. However when I went to pick up my car I was slugged with an extra winterization fee and told it would have been cheaper to book direct through europcad "
" As above "
GENEVA, CH - Reviewed by ANASTASIOS - 14 February 2017
BASEL, CH - Reviewed by JAFAR - 14 February 2017
" amazing "
" very erogenous , good welcoming and great service "
ZURICH, CH - Reviewed by ZACHARY - 07 February 2017
GENEVA, CH - Reviewed by GEORGE - 06 February 2017
" Very good customer service!! "
ZURICH, CH - Reviewed by ERIK - 05 February 2017
" Fast and no "made difficulties", like we don't have this care, can you accept this one (lower level) etc. Fast and professional. Offered me two correct options. Don't see this often. "
GENEVA, CH - Reviewed by EELKE - 02 February 2017
ZURICH, CH - Reviewed by STANISLAV - 02 February 2017
" Quite convenient, but impossible to buy super insurance "
" Good price and service, but there was no booked car or similar. "
ZURICH, CH - Reviewed by IOANNIS - 01 February 2017
" I lost my money ! I paid the car but they didn't gave me the car ! In so angry ! They destroy my holidays ! They are terrible ! "
ZURICH, CH - Reviewed by MANUEL - 23 January 2017
" The whole process was easy. Find the car, booked the car, and pick it up from the airport. The only thing is not getting the car you reserve but its not a problem as it was disclosed during booking. Overall happy with the experience. "
" professional, courteous and efficient. "
GENEVA, CH - Reviewed by PHILIPPE LOUIS PIERRE - 15 January 2017
" i have been overcharged for getting an automatic car as my rental with Hertz was changed by your Munich team from automatic to manual at the same price. so had to pay an extra 14 chef per day at the counter to get the automatic for the car with europcar i Had to pay europcar for winter tyres when they were supposed to be included in the rent fare "
GENEVA, CH - Reviewed by ANDREI - 10 January 2017
" Transparent pricing is a big plus. "
" Quick pick up and drop off service. Vehicle provided was brand new and of agreed category. "
GENEVA, CH - Reviewed by NATALIIA - 10 January 2017
" When I have booked the car I have chosen the car with permanent data (4 doors and 5 pieces of baggage). I have print screen with confirmation of this. Wneh I came to take the car the representative of HERTZ said that the car is to small - for only 2 pieces of bagagge and I need to pay 320 euro more and take another car. I use the car only to get France and then to get Airport. Other 6 days the car is in parking and I do not use it. And it costs 1000 euro (with fuel)!!!!!! The taxi costs 500 euro!!!!! If I new that HERTZ would do this I would never use their car! "
ZURICH, CH - Reviewed by OFEIGUR - 08 January 2017
" Went very quick and easy. "
" Service was good and quick. "
GENEVA, CH - Reviewed by BRUCE - 08 January 2017
" Booking and car pick-up was straight forward. "
" We were cared 250 Swiss Franks the day after we have checked out while there was no issue with the car. We received no explanation or description for the charge. Very disappointed! Tried to get in touch with them today, turned out nobody works today who could deal with issue. "
GENEVA, CH - Reviewed by GEZIM - 05 January 2017
ZURICH, CH - Reviewed by VASILEIOS - 03 January 2017
" AutoEurope provides competitive rental prices. Additional rental charges (payed locally) should be more clear and precise. "
" Unirent is represented by Europcar which provides proper management. Some existing damages, like suitcase cover, should have been repaired as it affects any new renter "
GENEVA, CH - Reviewed by SHIRLEY - 01 January 2017
" We were too late to claim our car and learned that we had to claim within a few hours of our booked time - which we had not realised. We had to book with another agent more expensively. "
" We were too late to claim our car and learned that we had to claim within a few hours of our booked time - which we had not realised. We had to book with another agent more expensively. "
ZURICH, CH - Reviewed by MARJORIE - 18 December 2016
" Auto Europe usually has pretty good prices and good service. "
" The car I was given was purportedly new, but it had major problems going up even the slightest hill on the motorway between Zürich and St. Gallen. No matter what gear I tried, it just kept losing speed and I had large trucks honking their horns and signaling for me to get off the road - top speed for a while was 45 kph. I decided to go back to the airport by way of the Wallensee Road, which is not quite as hilly, but still the car was not able to master the uphill parts well. I was really frightened - and again, trucks came up close behind me (I stayed in the right lane) and honked. When I finally reached the airport and told the assistant there what the problem had been, she shrugged it off - said I paid a low price, not to expect better. "
ZURICH, CH - Reviewed by YGAL - 18 December 2016
GENEVA, CH - Reviewed by SARAH - 16 December 2016
" It was easy and fast booking with reasonable price... "
" The Alamo front desk in GVA were very friendly and all documents were done so smoothly..thank you "
BASEL, CH - Reviewed by GREGORY - 13 December 2016
" More than one week I'm waiting for replay from customer service. Still didn't recieve it. "
" No experience. I camceled the reservation. "
GENEVA, CH - Reviewed by SAMUEL - 13 December 2016
" All Staff were very helpful andf polite "
BASEL, CH - Reviewed by CHANTAL - 12 December 2016
" Ecellent service, Rapide process, "
" Employe very nice ! EXellent service, Rapide process, "
ZURICH, CH - Reviewed by RENE - 26 November 2016
" Everything was easy and ok. "
" Very nice car , friendly people ! "
ZURICH, CH - Reviewed by IVAN - 22 November 2016
BASEL, CH - Reviewed by FATOS - 09 November 2016
" It is the best Rental "
" Very good and very cheep rental and very corect "
ZURICH, CH - Reviewed by RENATA - 05 November 2016
ZURICH, CH - Reviewed by MILTIADIS - 03 November 2016
ZURICH, CH - Reviewed by ENRICO - 03 November 2016
" The rental company insisted on having the voucher printed or via e-mail but I could only show it as PDF and unable to send. "
ZURICH, CH - Reviewed by ERIK - 31 October 2016
" Car was not available. Received a voucher fro a coffee. When I received a car it was an Opel Mokka, and would aspect a Jeep Renegate. absolutely a diffirent quality/drive experience/class. I hate Opel's. That why I choose Herz, as they offered the Jeep. The Opel was also not 4WD. It had a German license plate, as this was "forced" by law as I asked also to be allowed to go into Germany.... I did not like the trip at all this time. "
ZURICH, CH - Reviewed by LILIANA - 31 October 2016
AIGLE, CH - Reviewed by THEODOROS - 29 October 2016
" Dear Sir/Madame, I refer to your Voucher 11416452 and note for the record that I was satisfid with the relevant car rental. I would of course recommend Auto Europe to friends who might ask me.. I would suggest, however, that the heading "car name" would also include "Audi " and that the client's choice should be satisfied in the order in which the "car names" are set out in the relevant rental request of the client. Satifie "
" I was very satisifed with the services rendered by Europcar in Aigle, Switzerland. "
GENEVA, CH - Reviewed by ANDREAS - 26 October 2016
ZURICH, CH - Reviewed by JOSE MARIA JUSTA - 26 October 2016
" Needs better parking for after hours drop off "
ZURICH, CH - Reviewed by MUZAFFER - 18 October 2016
ZURICH, CH - Reviewed by MIKAEL - 14 October 2016
ZURICH, CH - Reviewed by ARDIT - 10 October 2016
" very satisfied "
GENEVA, CH - Reviewed by GEOFFREY - 10 October 2016
ZURICH, CH - Reviewed by RODRIGO - 09 October 2016
ZURICH, CH - Reviewed by NAFTALI - 02 October 2016
" was perfect "
" very good "
ZURICH, CH - Reviewed by ESTELLE - 27 September 2016
" Easy "
" At the airport the DOLLAR desk was closed so i had the service and car from Hertz. Friendly people and good service. "
GENEVA, CH - Reviewed by MARRETJE H.L.W. - 27 September 2016
" was helped very friendly and professional at pick up and return desks "
" again very friendly staff, please keep this going as it makes life so more pleasant!!! "
ZURICH, CH - Reviewed by DMITRIY - 20 September 2016
GENEVA, CH - Reviewed by CEAPRAZ - 20 September 2016
" The best choise !! "
" Very professional and kindly ! "
GENEVA, CH - Reviewed by CHRIS - 19 September 2016
" car was very dependable "
GENEVA, CH - Reviewed by ONUR - 16 September 2016
" I am satisfied with the timing & location of the car. It's clearly placed and easy to pick up the car. "
GENEVA, CH - Reviewed by RONNAPOL - 16 September 2016
ZURICH, CH - Reviewed by ROB - 13 September 2016
ZURICH, CH - Reviewed by JOHN - 12 September 2016
GENEVA, CH - Reviewed by LORNA - 10 September 2016
" Very straight forward to hire and good competitive prices. "
" Very nice customer service. Quick and straightforward pick up and drop off "
ZURICH, CH - Reviewed by THIERRY - 06 September 2016
" Very satisfied. "
" I went to the Hertz counter because Dollar was closed. They also upgraded the car for free because we were getting married. So this was very thoughtful of them and a very pleasant surprise. Thank you. I definitely would and will recommend AUTOEUROPE. "
ZURICH, CH - Reviewed by ACHILLEAS - 06 September 2016
" After using Auto Europe and stating I would be driving to Germany I was shocked to be told at the Zurich airport hertz desk that I would not be allowed to drive to Germany as the laws had changed and Europeans are not allowed to take swiss registered cars into europe...hertz had no german registered cars. this caused a few issues obviously but i made a choice and drove into germany with no issues but obviously i was nervous that the german police/customs may have stopped me. i am not sure of the size of your company but you obviously have not been reading up on legal requirements... "
" please see previous comment. hertz stated that they were called the morning i picked up my car to be told no europeans are allowed to drive swiss registered cars or they will be charged 20% VAT! something somewhere has gone wrong... "
ZURICH, CH - Reviewed by JORGE - 05 September 2016
" Excellent. We could speak with an operator by phone with a free number, that verified everything and answer our questions. "
" They gave us a superior car that the one we reserved. We pay for a Ford Fiesta or similar, and gave us a Ford Kuga full equipe almost new. Thanks! "
ZURICH, CH - Reviewed by EISA - 01 September 2016
" Very good👍 "
" The best👍 "
ZURICH, CH - Reviewed by RAFAEL - 31 August 2016
" Good service, fast and easy. "
" You Must advice of any posible charge at the time of the reservation when the driving is not o oh in Switzerland. "
ZURICH, CH - Reviewed by ALEXANDER - 31 August 2016
ZURICH, CH - Reviewed by LARS ERIK - 30 August 2016
GENEVA, CH - Reviewed by IOANNIS - 28 August 2016
" Very dissatisfied. Detailed e-mail will follow to your customer service HQ. "
" Very dissatisfied. Detailed e-mail will follow to your customer service HQ. "
ZURICH, CH - Reviewed by DAVID - 27 August 2016
ZURICH, CH - Reviewed by HASAN - 23 August 2016
ZURICH, CH - Reviewed by STYLIANOS - 23 August 2016
AIGLE, CH - Reviewed by THEODORE - 18 August 2016
" My overall satisfaction from my recent rental of an AUDI 1 was excellent. "
" excellent! Both the service rendered by your staff and the car provided. I do thank you and look forward to o ur ccontimued coopertion. "
GENEVA, CH - Reviewed by NAWAF - 17 August 2016
ZURICH, CH - Reviewed by AHTASHAM - 13 August 2016
GENEVA, CH - Reviewed by CATHY - 11 August 2016
ZURICH, CH - Reviewed by RENE - 10 August 2016
GENEVA, CH - Reviewed by AHMED - 03 August 2016
" The price is completely different than written on contract. "
" The employee in europcar deduct 720 CHF from my visa as additional expense. "
ZURICH, CH - Reviewed by PIERRE - 03 August 2016
GENEVA, CH - Reviewed by PEDRO JOSÉ - 31 July 2016
ZURICH, CH - Reviewed by CHUTIDEJ - 28 July 2016
ZURICH, CH - Reviewed by SAIF - 25 July 2016
" GPS card was missing from car. I was provided with a small tom tom "
GENEVA, CH - Reviewed by JOSE ANTONIO - 21 July 2016
ZURICH, CH - Reviewed by JESSIE - 20 July 2016
" We had a great rental experience. Car was exactly what we requested - actually even better as it only had 6 miles on it! Customer service was great! Only tip -- make sure you check your foreign transaction fees on your credit card. I inadvertently used my Chase instead of Capital One. OUCH! They killed me on the conversion rate AND foreign transaction fee. Not AutoEurope fault, but just FYI. "
" Dollar had great customer service when we picked up and may have even stayed open a little late for our very late night arrival :). "
SION, CH - Reviewed by JAKY-LUC - 19 July 2016
" Very quick booking via e-mail. Specificities are well explained. "
" Welcome at Sion office was very nice. Upgrading appreciated "
GENEVA, CH - Reviewed by FRANCISCO JOSE - 15 July 2016
" Se equivocaron en la fecha de alquiler y ahora no me dan solución. Very, very dissatisfied "
" ni siquiera he visto el coche "
ZURICH, CH - Reviewed by LORENZO - 09 July 2016
GENEVA, CH - Reviewed by BJORGVIN - 08 July 2016
BASEL, CH - Reviewed by GARY - 06 July 2016
ZURICH, CH - Reviewed by ZOLTAN - 06 July 2016
ZURICH, CH - Reviewed by RAUL - 06 July 2016
ZURICH, CH - Reviewed by NIKOLAOS - 04 July 2016
" I am fully satisfy for all including the details for the terms of the contract and the information for the support if I hab any problem during the rental time.I was feeling secure. "
" The car was new one (12 only KM),the employees friendly and very happy to give us the car and all appropriate information I asked for.No delays to collecte and return the car "
ZURICH, CH - Reviewed by ZIGURDS - 01 July 2016
ZURICH, CH - Reviewed by JURGEN - 30 June 2016
" No problems at all "
" Great Service "
GENEVA, CH - Reviewed by VICTOR - 28 June 2016
ZURICH, CH - Reviewed by NAFTALI - 26 June 2016
ZURICH, CH - Reviewed by GUY - 23 June 2016
" All went well and was ready in time. people friendly and explanations well done. "
" All went well and was ready in time. people were very friendly and explanations well done and good understandable. (At the airport and on the phone) "
GENEVA, CH - Reviewed by CONSTANTIN VIOREL - 22 June 2016
" Best rental site. Best prices, best user experience. "
" I was provided a better car so it was a treat. Everything went smoothly. Pretty strange that I was required to present 2 credit cards for guarantee. Issue solved rapidly by sending the plane tickets. "
GENEVA, CH - Reviewed by VIOREL - 22 June 2016
" I don't know why Hertz charged me with 35 CHF after rental. They said is some extra insurance but I didn't receive any invoice and at the time of rental they said îs not need for an extra insurance. Mayer you can find more info on my behalf and will let me know. thank you Viorel "
BASEL, CH - Reviewed by PETER - 22 June 2016
" The booking procedure is simple and straightforward. All necessary information is provided. "
" The service is professionally provided by Hertz. I actually was given a better car than I booked (probably due to availability). The airport rental desk is easy to find and the representative provided ample options and information. "
GENEVA, CH - Reviewed by ALTIN - 22 June 2016
" The car was wonderful and I enjoy the trip with it. "
" Every think was good. "
BASEL, CH - Reviewed by ALBAN - 19 June 2016
" Everything was perfect, "
" Everything was perfect. Fast pick up and fast drop off. Staff very helpful "
BASEL, CH - Reviewed by ASILE - 12 June 2016
" Very easy and straight forward process. No hidden cost and compatitive price comparison is very beneficial. "
" Extremely straightforward process and friendly/informative staff. It was super easy and fast from pick up to drop off of the vehicle. Vehicle was in tip top condition and very clean. One of the better rental car experiences I've had, would highly recommend them. "
ZURICH, CH - Reviewed by WANG - 11 June 2016
" Kind, fast reply "
" New car, comfortable, good driving It's better If there is the service from Zurich airport to rental car point. "
ZURICH, CH - Reviewed by CHRISTOPHER - 11 June 2016
ZURICH, CH - Reviewed by JOHN - 10 June 2016
" I was given a smaller van than the one I hired, with smaller luggage capacity. "
" Hertz did their best to resolve the problem "
GENEVA, CH - Reviewed by JORGE - 09 June 2016
BASEL, CH - Reviewed by RITA - 06 June 2016
BASEL, CH - Reviewed by ROBIN - 05 June 2016
ZURICH, CH - Reviewed by GOCE - 05 June 2016
ZURICH, CH - Reviewed by TEO - 03 June 2016
" One stop center to get the best car rental rates "
" The staff were professional. When I returned the car there were some scratches on back passenger side door and now I am being charged based on the estimated cost which is very costly (1270 Franc excluding admin cost of 70 Franc). I look forward to Auto Europe kind assistance to help negotiate for a reasonable charges on the repair cost. "
BASEL, CH - Reviewed by ANTHONY - 29 May 2016
" Excellent service. "
" Excellent service, vehicle and support. "
INTERLAKEN, CH - Reviewed by ALAN - 27 May 2016
GENEVA, CH - Reviewed by DAVID - 26 May 2016
BASEL, CH - Reviewed by ANH - 25 May 2016
" I have used Europcar rental services two times. Everything is good. "
" Basel's Europcar parking is too small :) "
GENEVA, CH - Reviewed by SABAH ARSHAT - 24 May 2016
" Fantastic "
" Professional staff and friendly "
BASEL, CH - Reviewed by GEMMA - 24 May 2016
" Ok "
" Ok "
BASEL, CH - Reviewed by PANAYIOTIS - 23 May 2016
" Great experience in all steps! Communication very detailed, with proper reminders, excellent customer care and unbeatable price. Thank you! "
" Very professional, provided everything agreed. Car selection was so good, fantastic condition! Recommended! "
ZURICH, CH - Reviewed by DIANA - 22 May 2016
" The vehicle was very good and so was the customer service upon picking up the vehicle-Satisfied. However, upon returning the vehicle I was almost late for my flight and I accidentally had parked the car on the 5th floor, from where I had initially picked it up. When I went to return the keys and inform the customer service representative of the issue and where I had park, the lady at the counter was very rude!! No customer service skills at all! Even after I explained my situation, she stated that it was not her problem and that I would be charged 50 CHF for them to move the vehicle from the 5th to 1st floor. She is not a people's person at all! And she totally ruined the whole experience for me. Disappointed with the service, Yalda "
GENEVA, CH - Reviewed by ANDRÁS - 20 May 2016
" Everything was correct. The car was very good and nice. "
ZURICH, CH - Reviewed by DIMITRI - 20 May 2016
" I booked in April and planned to visit to France too. May 1, a law comes out forbidding this. 1. Was I warned, as I am not citizen of Suisse supposed to follow law updates? No. 2. Was the company (ALAMO) obliged to apply an apparently stupid law, quickly, without asking clarifications as other competitors (SIXT, HERTZ etc) did, in order to gain time and protect clients like me that booked when these restrictions did not exist? Again No. Therefore, DISSATISFIED both for AutoEurope and ALAMO, although the renting process and the car were OK. The result is that I had to change my plans and that cost me a lot of money. "
" I booked in April and planned to visit to France too. May 1, a law comes out forbidding this. 1. Was I warned, as I am not citizen of Suisse supposed to follow law updates? No. 2. Was the company (ALAMO) obliged to apply an apparently stupid law, quickly, without asking clarifications as other competitors (SIXT, HERTZ etc) did, in order to gain time and protect clients like me that booked when these restrictions did not exist? Again No. Therefore, DISSATISFIED both for AutoEurope and ALAMO, although the renting process and the car were OK. The result is that I had to change my plans and that cost me a lot of money. "
GENEVA, CH - Reviewed by CLAUDIO - 19 May 2016
BASEL, CH - Reviewed by STEFF - 19 May 2016
ZURICH, CH - Reviewed by ASHISH - 17 May 2016
" customer friendly staff at zurich and vienna "
GENEVA, CH - Reviewed by ROSILA - 17 May 2016
ZURICH, CH - Reviewed by JEFFREY JAMES - 17 May 2016
" The rental car we got had air leaking out of the tires. I had to stop at a petrol station and fill with air every 1.5-2hrs just to keep going. "
ZURICH, CH - Reviewed by THEMISTOKLIS - 10 May 2016
BASEL, CH - Reviewed by DANIEL - 10 May 2016
" The problem that will limit my future use of auto Europe is the fact that I can't enter my Europcar membership number into the booking and/or Europcar won't go our my membership status benefits if it is booked through Auto Europe. If you could fix this problem then you would have a committee customer in me. Daniel "
ZURICH, CH - Reviewed by PATANIN - 06 May 2016
" I have rent a full size van with 7 Seat car but I got mini van 7 seat. Hertz said it's a same category but the car are not fit for 2 Suitcase and 3 Small suitcase. Hertz said our bag is over size but actually we travel with rimowa suitcase 32Inch standard size. "
ZURICH, CH - Reviewed by MICHALAKIS - 06 May 2016
" Very Good company,clear cut prices, practically "All in Prices, "No Hidden BASIC Extras", extremely competitive prices,easy procedure to book. "
" Polite Staff, Everything was run very fast and very smooth "
ZURICH, CH - Reviewed by KALIN - 05 May 2016
" Good service, excellent car. "
" Actually I can not divide Auto Europe and Enterprise because they were presented by a clerk at the office in Zurich. "
GENEVA, CH - Reviewed by SERGIY - 04 May 2016
ZURICH, CH - Reviewed by KONSTANTINOS - 04 May 2016
" Excellent rsponse and excelent prices! "
" When I returned the car to Unirent I had to insist in order to give me a return "receipt"(i.e. that the car was in the same condition as when I received it) "
GENEVA, CH - Reviewed by LAURENT - 03 May 2016
" The infant seat was not installed in the car. They just gave it to me over the counter. It took me 30 minutes to put it in. DOLLAR was closed. There was no sign. It took us forever to learn that we had to go to Hertz. Very bad experience "
BASEL, CH - Reviewed by BEOMJOON - 02 May 2016
ZURICH, CH - Reviewed by CHRISTOS - 02 May 2016
" good prices very helpful thank you !!!!!! Of course i will recommend !!!!!!!!!!!!!! "
" the car was new and in perfect condition,and very clean ..... the personnel very kind and helpful... I'm very satisfied !!!!!!!! thanks for all "
LUGANO, CH - Reviewed by HANS CHRISTIAN - 01 May 2016
" As a long time customer of Auto Europe I received the same helpful and prompt service I have become accustomed to over the years. When the website support proved inadequate to offer alternatives to my rental needs, telephone help was friendly and immediately helpful. We obtained guaranteed rentals within minutes of our conversations. Once the difficulties with Hertz started to unravel our travel arrangements it was again Auto Europe who resolved the immediate difficulty the Hertz desk clerk was unwilling to even consider. The only area in which I could see room for improvement is in the complaint website. There are no spaces for extraordinary cases and the complaint cannot be submitted if the mandatory fields are not filled. "
" When we arrived at the airport desk at the appointed hour there was no Hertz representative present. No cars either. Someone told us that the telephone on the desk might connect us to Hertz. We spoke to the city desk and were told that they just could not get out to the airport but that it would be at least forty minutes for them to get the cars to us. We told them that we would pick up the cars in the city. When we arrived only the smaller car was available. Reason: Don't make reservations through a broker. They tried to charge for a 5seater the same amount as for 7seatvan. AU intervened after I called; then they tried to charge me the airport pick-up fee when we dropped off the cars. This took 2hr+. AU has records of this. Also a letter. "
GENEVA, CH - Reviewed by JAMES - 30 April 2016
" Good service. "
" Friendly efficient service. "
ZURICH, CH - Reviewed by GATIS - 25 April 2016
ZURICH, CH - Reviewed by JEFFREY JAMES - 20 April 2016
" Additional fees are very expensive "
GENEVA, CH - Reviewed by JOHN - 19 April 2016
GENEVA, CH - Reviewed by WILHELMUS - 16 April 2016
" AutoEurope offers an efficient process to get the best value car from a reliable rental company "
" Very friendly reception and service at the desk and at the garage upon return. What was not good is that I rented VW Passat or similar, and I got a Nissan Qashqai, which was very small for my family of 5 and luggage... "
GENEVA, CH - Reviewed by DIMITRIOS - 16 April 2016
ZURICH, CH - Reviewed by GEORGIOS - 15 April 2016
ZURICH, CH - Reviewed by ROSTISLAV - 14 April 2016
ZURICH, CH - Reviewed by VARIS - 29 March 2016
BERN, CH - Reviewed by THANAWAT - 23 March 2016
ZURICH, CH - Reviewed by ULDIS - 22 March 2016
" It worked well. "
" Receptionist was friendly and helpful, it took less than 20 minutes to get the keys. However, the car was all in scratches and bumps, so it took some time to register all of them with the garage man. It also had more than 50k kms. Expected Hertz to do better than this. "
ZURICH, CH - Reviewed by NIKOLAJS - 22 March 2016
GENEVA, CH - Reviewed by RAJIV - 18 March 2016
" Have used Autoeurope for over twenty years for bookings all over the world. Obviously I am a satisfied customer! "
" Hertz staff were Extremely helpful and nice at the downtown and bahnhof offices. Went out of their way for us! "
GENEVA, CH - Reviewed by KONSTANTINOS - 16 March 2016
ZURICH, CH - Reviewed by BASAK - 15 March 2016
ZURICH, CH - Reviewed by PERIKLIS - 13 March 2016
ZURICH, CH - Reviewed by SIMON - 11 March 2016
GENEVA, CH - Reviewed by ANDREAS - 29 February 2016
" Great value for money! "
" Excellent car (better than expected!), smooth pickup and delivery, overall great service from Unirent/Europcar. "
ZURICH, CH - Reviewed by DAN COSTIN - 28 February 2016
" Unirent is EUROPECAR in fact. They asked me to guarantee rental with 2 credit cards and take a deposit of 4200 CHF without being informed This never happened to me in over 20 years of experience with car rental companies.I paid no more than 500-600 euros deposit in France, Spain, Greece, Italy,Portugal, Canada and US and many other countries. "
BASEL, CH - Reviewed by VASILIS - 15 February 2016
" Wonderful "
" Very satisfied and happy "
ZURICH, CH - Reviewed by IVAN - 14 February 2016
" We got a nice Mini Cooper in Zurich for a price of Fiat. Everything was awesome! "
ZURICH, CH - Reviewed by ASLI HANDE - 09 February 2016
" The person at the counter was extremely helpful and kind. My overall experience was perfect. "
GENEVA, CH - Reviewed by PANU - 09 February 2016
" Things didn't really go well with us. We had to wait for a suitable car for close to two hours and the car was smaller than what we had booked for in terms of fitting in the luggage. I don't think I will not use them again. "
ZURICH, CH - Reviewed by EVANGELOS - 07 February 2016
" Bad mαke of wimter tires problem in a acclivity with litle snow . "
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