PAYLESS ROMANIA Car Rental Reviews

BUCHAREST, RO - Reviewed by ILIAS - 23 July 2025

" I chose your company to have someone to rely on. If you find a solution to my problem, I would understand if I could recommend you to a friend. I am afraid if they will unblock the money on my card or the car on this trip has cost me more than the trip. "

" They were rude, they asked to block 1400+1550 to get the car (the coupon says only for 1400), and I have an additional amount of 60+ euros that they are charging me without knowing why (I have the breakdown in my account). The car they gave me was smaller and I had to argue with them to give me another one to have my luggage. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by DANIEL - 01 March 2025

" No p4oplems "

" Best car rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by ANDREY - 29 December 2024

" you didn't offer as replacement the car from other normal local rent car company (not PAYLESS) "

" we got the car in very bad condition "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by MORDECHAI - 24 May 2024

" A shame Auto Europe is offering this Co. at all "

" Waited more then an hour for pick up at the airport, very rude behavior from the person at the counter, Wanted to push me a smaller Car reserved, had to wait at the station an hour for the car to get cleaned and ready. A very old car (122k km). Not a word good to say "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 3

CLUJ NAPOCA, RO - Reviewed by ERWIN - 16 May 2024

" Auto Europe was always ok for me "

" I cannot give my final opinion, because they blocked excess of 1450 EUR on my CC for 28 days ! And the return inspection was very intransparent , since the guy documented it on his smartphone and i could not verify anything what he noted !! He seemed , nevertheless not to have any complaint and promised to send the report via email ...until today i have not received anything . "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BUCHAREST, RO - Reviewed by ERDAL - 20 December 2023

" Way better than expected. "

" Very professional and fast "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by CAIUS ADRIAN - 20 June 2023

" Overall 6 from 10. "

" Old car, over 150000km. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BUCHAREST, RO - Reviewed by DAVID - 24 April 2023

" אתר נגיש וקל "

" מאוד מרוצה וממליץ מאוד "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by GAVRIEL - 07 April 2023

" I expect adequate compensation from you, otherwise I will take legal action and I will publish in the groups my experience with you. I have sent you all the correspondence on WhatsApp and also pictures. Thank you and have a nice day. "

" I arrived at the airport and there was no representative. I looked for him in several places and after 20 minutes he arrived. I ordered a Mercedes car and received a Renault (and I also added money for all sorts of things I requested). After 5 minutes of driving the car, a tire pressure light came on. I talked to the office and they told me to continue because the wheel sensor was broken. I continued and after a few hours the brake lights came on. And the slip and of course I wrote to you and to the company and nothing helped. There is an email correspondence with attached photos. There was a situation where a red light came on and the car didn't want to go. I pulled over for a few hours. Your car ruined my vacation and disrupted my plans. I cut my trip short "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by BARBARA - 30 March 2023

" The vehicle (Dacia Logan) was fairly old (120,000kms) and driving felt clumsy (no power steering?!). The passenger seat was very dirty despite Auto Europe's policy of no drinking and no eating inside the car. Seatbelt case on driver seat was broken (I could still use it but didn't seem to be lasting very much longer). "

" Very friendly, efficient and helpful staff on collection and drop-off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BUCHAREST, RO - Reviewed by NICOLE - 17 March 2023

" I plan to help people not to fall for the trap and advertise your trap in as many places as possible to help other people to look out for your small print and not to trust auto Europe. "

" My problem is with auto Europe not with Payless. Euro Europe charged a cheap price for the car and then added a clause in small print that I would need to pay about 120 euro for a tank of gas no matter how much I used. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by ANDREAS - 08 February 2023

" Very good. "

" VFM rental company. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TIMISOARA, RO - Reviewed by SEBASTIAN - 02 January 2023

" I will never book with you (AutoEurope) again. I had to pay for the tank of gasoline on top of the rental fee agreed. This was never disclosed when booking the car, and obviously I had to pay a significant premium for the gasoline, think somewhere around 60 eur for 30 liters or so... "

" Read below comment about AutoEurope "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 3

BUCHAREST, RO - Reviewed by CHARLES - 15 December 2022

" all good "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by MICHAEL - 22 November 2022

" Execellent. Very friendly staff. "

" Execellent. Very friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIMISOARA, RO - Reviewed by ALEX - 21 November 2022

" I'm a frequent user of Auto Europe's services and I would totally recommend them. "

" Payless has charged me 130 Euro for a pre purchased full of tank which is twice the value at a gas station - the rented car was a Renault Megane. On the booking confirmation the range for the pre purchased tank was 60-130 Euro. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by ALINA - 10 October 2022

" I have been booking with Autoeurope for years and I got used to a certain format of bookings. That suddenly it changes and autoeurope accepts to give in rent cars on the principle empty fuel tank and charging full tank extra at the beginning with the highest price, I would not have expected. I feel like I have to watch my back and not booking over autoeurope because is nothing sure that a new small clause will not appear somewhere. sorry, but I feel autoeurope loses credibility "

" Hidden costs, not taking responsability when an issue occurs, blame the agent booked over (autoeurope) and does not want to take responsability "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CLUJ NAPOCA, RO - Reviewed by ADI - 13 August 2022

" Good value "

" Very not organized drop off "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by IULIAN - 01 June 2022

" The car was quite old, the wipers wore dry, noisy and not efficient, otherwise no special problems "

" The car was quite old, the wipers wore dry, noisy and not efficient, otherwise no special problems "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by MOSHE - 27 April 2022

" Bad experience. See above "

" The rental payment included full petrol tank - prepayed , but when i arrived at the counter they enforce me to pay the petrol again ( did not let me take the car as is and return the same ). I payed 130 euro , almost double the price in the gas stations. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by COSMIN - 08 March 2022

" The only inconvenience was the high mileage of the car (almost 100.000 km) "

" Fast pick-up of the car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by JAISSON - 28 October 2021

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BUCHAREST, RO - Reviewed by CARSON - 07 September 2021

" Good price but the cars aren't the most modern. "

" The car was a bit older. Not too bad, just a few years probably. But it was the first car rental I've had recently that didn't have Apple CarPlay or Android Auto. The office wasn't open at the stated business hours when I returned the car. I had to wait about 60 minutes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by KREON - 04 August 2021

" Not efficient or easy to work with "

" The car had electrical issues- the dashboard would not work at times which made it extremely unsafe to drive. The parking brake was not operational. The infant car seat was the cheapest of the market and incredibly unsafe for a baby so we had to buy a new one while travelling. Overall a terrible car. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by VALENTIN - 28 December 2020

" You have also the guts and are shameless to deal with the retailer that he should charge 80 Euro for the fuel not accepting full to full. You are a broker not a car renter and and this is not visible on your site. also the fuel policy and other insurance policy is well hidden until you do the payment. "

" Cancelled the booking, with this all the payment has gone not received any money back. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by CLAUDIU - 04 September 2020

" ............................................. "

" am optat pentru o masina renault clio cu pilot automat,si mi a dat logan fara pilot automat(cu toate ca puteam sa optez eu,pentru acel logan,in oferta de atunci)...murdara,bec aprins in bord,etc "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BUCHAREST, RO - Reviewed by DAN - 11 August 2020

" ... "

" The pick up point was closed. I was shuttled to another pick up point next to the airport. Lost a lot of time. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by SILVIA - 28 July 2020

" I always book car rentals through autoeurope. "

" Good customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by MARTIN - 25 July 2020

" A "

" A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CLUJ NAPOCA, RO - Reviewed by ADRIANA - 11 July 2020

" Always easy and good prices "

" Very helpful staff and good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by NICOLETA - 07 March 2020

" I had a bad experience,I won't rent a car using auto europe site. Both PAYLESS and auto europe contributed to this bad experience. "

" I had a bad experience, I won't rent a car from PAYLESS again. Both PAYLESS and auto europe contributed to this bad experience. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by OR - 05 March 2020

" I use autoeurope for years - and will continue so "

" everything was good and as expected - except that I booked and hoped for a Ford Focus - received Opel Astra which I don't like - the gear shifting is not smooth. The staff was efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CLUJ NAPOCA, RO - Reviewed by CRISTIAN - 27 February 2020

" The experience with Auto Europe was OK "

" The charge an extra 10€ for a so called highway fee, even though you tell them that you won't drive on any highways and that the Romanian road vignete is around 3€ for one week. They just tell you that it's their policy and you have to pay it if you want the car. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CLUJ NAPOCA, RO - Reviewed by COSMIN AUREL - 13 February 2020

" I have got a different car than the one I booked but I that's not a problem. The issue is with the tax they are asking for (10 Eur) for no reason. I reported this to you about one year ago. I really don't find it appropriate. Maybe you can help me to get it back! And also to unblock my warranty on the credit card. Kind regards, Cosmin "

" - they asked me to pay a tax of Eur 10 for a reason I couldn't understand. - I didn't receive yet the money they blocked on my credit card (already more than 3 days) "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by IONEL CRISTIAN - 09 February 2020

" the shown prince on the booking website is very different from what you have to pay. not transparent at all. my intention is to complain towards the authority Of the protection of the client. This action is not against Auto Europe, but against all the rental car companies operating in Bucharest having the same misleading price poliscy "

" using small tricks like - mandatory insurance or the imposing to bring the car with the tank empty to make some money "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by MARCEL - 05 February 2020

" I specifically stated the desire/plan to drive to Bulgaria on my request through Auto Europe. In the voucher back it stated it could not, but no further info was provided. In the end, I had to pay almost DOUBLE of the original price to cross the border for 3 days, absolutely RIDICULOUS !! Felt trapped, and had no other option but to pay. Also, in no where it states the requirement of having to have a valid international license, or they would charge even more. I do not have it and could still drive, obviously with a hefty fee. Above all this, check in process took almost an hour, car had many dents and 2 major windshield cracks. On the drop-off, they were closed (although it says 24-hour operations). Had to call them and in 10 minutes they were there. Then, they "pressured" me about the existing dents, that I had to pay. All in all, the worst experience I even had renting a car, and by far the most expensive one. I rent cars for 20 years, 5-10 times / year, so I'm pretty sure I have some experience and authority in writing this review.... WORST EVER !!! Will not go to Romenia again, certainly not renting with Payless, and very seriously considering never to use AutoEurope "

" I specifically stated the desire/plan to drive to Bulgaria on my request through Auto Europe. In the voucher back it stated it could not, but no further info was provided. In the end, I had to pay almost DOUBLE of the original price to cross the border for 3 days, absolutely RIDICULOUS !! Felt trapped, and had no other option but to pay. Also, in no where it states the requirement of having to have a valid international license, or they would charge even more. I do not have it and could still drive, obviously with a hefty fee. Above all this, check in process took almost an hour, car had many dents and 2 major windshield cracks. On the drop-off, they were closed (although it says 24-hour operations). Had to call them and in 10 minutes they were there. Then, they "pressured" me about the existing dents, that I had to pay. All in all, the worst experience I even had renting a car, and by far the most expensive one. I rent cars for 20 years, 5-10 times / year, so I'm pretty sure I have some experience and authority in writing this review.... WORST EVER !!! Will not go to Romenia again, certainly not renting with Payless, and very seriously considering never to use AutoEurope again.... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

BUCHAREST, RO - Reviewed by ALEXE - 07 January 2020

" Not pleased. "

" Reservation was made for a 3pm pick up time but did not receive the confirmation email until 5pm after several calls. Car was not available on site and when it arrived it needed refueling which caused us to wait for over an hour. The car insulation was faulty and cold air entered by the acceleration pedal at higher speeds. Exchanged the car, but received another car with the same problem. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 3

BUCHAREST, RO - Reviewed by GHEORGHE - 30 December 2019

" Online booking doesn't match terms and conditions at location "

" No one waiting on arrival. Had to call the office to send someone out and waited about 20 minutes. Required to pay an additional €10 on pick-up, apparently for cleaning? On drop off we were asked to pay another €10 for cleaning but we refused and they didn't seem bothered. However, it's a value for money rental. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by VOLODYMYR - 02 December 2019

" All is ok. "

" Booked Ford Mondeo. Recieved old Audi A4. Audi A has has much less space on back seats... "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by ONKAR - 07 November 2019

" Car was very avg , already scratches. Even though I had zero access insurance, they took 20 euros for cleaning the car. It should be mentioned before online itself to have clean deal. No one likes hidden agenda of rental company. "

" we had wait 30mins during picking the car as their system was not working. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BUCHAREST, RO - Reviewed by MARK - 30 August 2019

" I expect auto Europe to not work with such unfair companies or at least protect customers and be more transparent regarding the exact conditions. I have ongoing complain and hope for efficient treatment. "

" They were very it efficient on check in. Many customers had problems and it looked like they didn't want to help at all if customers don't purchase extras and wasted a lot of time. The counter didn't have even basic conditions like toilet. On drop off - they charged for minor scratch on body work despite the fact that I have purchased voucher with zero excess. Moreover during the process of getting the car they told me that I am fully covered and shown me as an example to other customers , so that they will upgrade insurance on the spot. Car itself was 90000 km on the road. It had constantly falsely warned regarding low tire pressure - making the driver nervous. It had also a lot of scratches so it is quite weird to charge fully covered customer 200-300 Euros for minor scratch. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

CLUJ NAPOCA, RO - Reviewed by CRISTIAN - 19 July 2019

" Good experience with auto europe "

" No problems at the drop-off, but one week after the rental, and they still haven't released the 1300 EURO guarantee blocked on my credit card "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by DUMITRU - 13 July 2019

" Too many additional fees. Finally I paid double of the original amount. "

" Too many additional fees. Finally I paid double of the original amount. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by STEFAN - 13 June 2019

" autoeurope has been very helpful with explaining terms and conditions. fortunately, i was not required to make any claims so i cannot comment on that. Judging by the professionalism, i would not expect any issues with it. "

" great experience, nothing to complain about. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by EMILIA - 19 May 2019

" I always use Autoeurope because it's easy to book, all details and options are clear and they are reliable (also with handling issues). "

" Everything went fast and smooth, as usual. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLUJ NAPOCA, RO - Reviewed by STANISLAV - 17 May 2019

" I am quite satisfied with the Auto Europe service. I recommend don't cooperate with Payless Company. "

" I have no good experience. Payless has no office directly at Cluj Airport. After my arrival nobody was waiting for me at the airport. I had to phone (twice) and wait a long time. Payless Office is about 1 km from the airport. Petrol policy also surprised me. Take the car with a full tank and return with an empty tank (I thought it was possible on Cuba only). I returned the car on Tuesday, May 14th but the Excess Amount RON 6989,00 (€ 1499,02) they did not return to my credit card yet. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 7

CLUJ NAPOCA, RO - Reviewed by GUILHEM - 07 May 2019

" Easy and clear but promoting bad companies such as Payless "

" 65 euros for 1 week? Seemed like a great offer until an additional 94 euros were required for gas (full to empty policy) for a car with a tank that normally would not cost more than 55 euros. Pick up location was at the airport apparently but it wasn't, I had to find someone from another company to call the payless staff to pick me up. 1st and last time for me, I highly unrecommend "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLUJ NAPOCA, RO - Reviewed by MIHAI - 07 May 2019

" Excellent "

" Just perfect from all point of view. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by GEORGE - 19 April 2019

" The reservation was for Renault Clio and the received car was Dacia Logan... Nobody with name board was in arrivals hall, I have waited 40 min... last year same problem... I have waited 1 hour... First tank of fuel was charged 83 € at pick up. IT'S A SCAM! "

" The reservation was for Renault Clio and the received car was Dacia Logan... Nobody with name board was in arrivals hall, I have waited 40 min... last year same problem... I have waited 1 hour...First tank of fuel was charged 83 € at pick up. IT'S A SCAM! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by MARIUS - 15 April 2019

" Everything was ok. "

" Ok, professional people. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by TZVI - 13 April 2019

" Easy booking and great car "

" Overall the experience was excellent, the car was great and most things worked smooth. Only thing is we had to wait about an hour in the airport for the guy to arrive. I hope it was a one-time misunderstanding and not a common issue. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by STEFAN - 13 March 2019

" Ok-ish "

" I booked a ford fiesta, but got a dacia logan. For sure these two models can not be considered as same category (due to car size and car value). Also, the car i was given had an alert light turned on in the cabin during the full rental period. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

CLUJ NAPOCA, RO - Reviewed by LOREDANA - 07 February 2019

" Overall a very good experience "

" Overall happy with the rental, 2 things wrong with the car, a sensor for the pressure in the tyres was constantly on and the back wiper wasn't working. Other than that, no problems whatsoever. Your agent, Dan Andrei was very friendly, even though I had to return the car at silly o'clock in the morning. I have already rented another car for May with Payless and I would recommend them to my friends. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CLUJ NAPOCA, RO - Reviewed by PAUL LUCIAN - 12 January 2019

" I have been booking cars with Autoeurope for the last 15 years. It has been delivering the best deals since. I have no problems booking through them. "

" It is the second time I book Payless . I didn't have any problems so far. I still wait to see that there are no issues after I dropped the car as they still have my money blocked on my credit card. In Cluj they come and greet you and take you to their parking about 1 km from the airport. The car was a 2015 Ford Focus station wagon around 40k . The car was in very good condition . I will rent again from them as the price is unbeatable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by HYUNGKUN - 08 January 2019

" No recommend "

" Not payless, pay more "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 2

CLUJ NAPOCA, RO - Reviewed by JEROEN - 08 January 2019

" Auto Europes customer service was not helpful when I called them to figure out why the rental company wanted to charge my card for excess when I booked zero excess. The person I spoke to had no answers, only said "ok, yeah it must be somewhere in the terms then". "

" Zero Excess was not Zero Excess, we had to block tires and glass damage was not included, the car (or similar category) was not available. Because of the winter time and expected snow I selected a mid size car, and opted for the Zero Excess option to not have to worry if for whatever reason I would have minor damages. On pickup the Payless employee let me know they did not have the car or a similar available and I got a Dacia Logan from a lower category. Then they wanted to charge my credit card with 300 Euro Excess. According to them the Zero Excess option was infact a refundable excess, and damage on tires and windows was not included. For that I had to get an additional insurance. According to Auto Europe this was ok as it showed in the terms and conditions that the Zero Excess option at Payless had an Excess of €300 and did not even cover all damages in that excess. They promised to replace our car the next day at our hotel, however the next day we called to check on when they would arrive and they told us they still did not have the car available as the current renter extended their lease. When informing about other cars that showed available on Auto Europe they stated they only had Dacia Logans, one Opel Astra and one Dacia Duster and if someone booked another car they just gave them a Dacia Logan. Eventually they changed our car after two days for an Opel Astra. So all in all Zero Excess was not Zero Excess, tires and glass damage was not included, the car (or similar category) was not available. Stay away. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by ALEXANDRU CRISTIAN - 04 January 2019

" All perfect "

" Cordial staff, nice cars, fast service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by AMEYA - 03 November 2018

" Good experience. Professional. "

" Good experience. Professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by EMILIA - 11 October 2018

" I like AutoEurope very much because they have an easy to use service and friendly staff to help you solve any issues you might have (for example I've made by mistake a booking for the wrong weekend and ended up at the destination that I don't have a car waiting for me - that was an easy fix). I rent from them in the last 4-5 years, for multiple European destinations. It has always worked smooth. "

" Payless is the most serious company I rented from in Bucharest (I tried 3-4 more). The last 8-10 rentals I only used Payless. They wait for you at Arrivals or if you're late, you call, and they come to pick you up. They always offer additional insurance on top of AutoEurope but if you refuse that's OK. They're serious and polite. They could smile more but that's no problem :) I've recommended them to other people as-well. Always good experiences. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLUJ NAPOCA, RO - Reviewed by DARREN - 23 September 2018

" Easy booking and good customer service "

" When dropping off the car, the car was evaluated and I was told everything was good and there were no problems. After leaving the country I was charged for an 'extremely dirty' car. When I asked to see prof the pictures they sent me were just of some dirt on the floor from shoes. Nothing I would call extremely dirty. So the person I dropped the car off to either lied or knew nothing and then was charged 60 euros for some dust on the floor "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 6

CLUJ NAPOCA, RO - Reviewed by BEN - 23 August 2018

" Thank you "

" Bogdan was vere halpfull "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

SIBIU, RO - Reviewed by ALEKSANDRS - 04 August 2018

" Happy as always "

" All good except picking up a car in cafè is a little concerning. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by VLADISLAV - 31 July 2018

" I received a new car in perfect condition. The process was fast and smooth without hidden costs. "

" Great experience and staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by ELIAS - 19 July 2018

" perfect to date "

" totally smooth transaction "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by CAROLINE - 24 April 2018

" great experience overall "

" The staff was really efficient and helpful but the pick-up was complicated because I had an address that didn't correspond (in Pipera), then I was told to go to the airport, and at the end that I was supposed to take the car in the city center (but where, I don't know!). "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by ATHANASIOS - 12 April 2018

" EVERYTHING PERFECT! "

" EVERYTHING WAS PERFECT! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by BRID - 28 June 2017

" Yes, there were no problems and we were satisfied. "

" Everything was in order, no problems. "

BUCHAREST, RO - Reviewed by ARNIS - 26 June 2017

TIMISOARA, RO - Reviewed by VINCENT PAUL CONRAD - 12 June 2017

" read below "

" 1.: payless, tried to get extra charges beside the online payment. 2.: payless asked for 1300? deposit which wasnt mentioned when booking 3.: even though we booked an insurance on top that would cover all costs in case of accident, the payless office would have used our 1300? deposit as compulsory 4.: i typed in that we would cross border from romania to serbia (online), and it didnt say anything about the additional 80? border fee. 5.: our reservation got never sent to payless "

BUCHAREST, RO - Reviewed by VOJTECH - 12 June 2017

" Because I have been travelling with my family and we needed space for our luggage, I have booked the car with the big boot: Skoda Octavia Estate. When we have arrived at Bucharest Payless Car Rental, we were told that there is no type of car according to our reservation. After more than an hour waiting we have been presented with smaller Opel Astra Sedan. We had to travell very uncomfortable, with our luggage in cockpit. Last week, after my coming back from holiday, I wrote a complaint to Auto Europe. I have not got any answer yet. "

" No type of car according to our reservation and long waiting in carpark. "

BUCHAREST, RO - Reviewed by JOANNE H. - 10 June 2017

" Process was good. Little unclear on the locllayment for the drop off fee and how that was displayed and calculated, but was all visible enough and good enough to use you again to book our follow up booking in Slovenia. "

" The car was in horrible shape and had numerous issues. The Payless representative from the country/corporate team went on to lie to us, also requiring a multi hour detour to swap the car out, only to find out the replacement car was even worse and not as described. Still waiting for proper responses from them, and will be pursuing a full refund. Absolutely horrible company and experience. Only upside was their two local reps, who went out of their way to try and help, but their hands were tied by inventory and the condition of the vehicles. "

BUCHAREST, RO - Reviewed by RADU - 03 June 2017

" Failing to provide a car {attempts lasted 6 hours to get a car which was road worthy) left to look for another car rental company. Rental and warranty charged/blocked and not yet returned/released. No courtesy to be taken back to terminal, left to go by taxi. After leaving Facebook note, told to get in touch with company's complains department. IT SHOULD HAVE BEEN THE COMPANY CONTACTING THE CLIENT TO DISCUSS AND SOLVE!!! "

" Substandard cars, with out the appropriate service and maintenance "

TIMISOARA, RO - Reviewed by SUSAN - 03 June 2017

" Auto Europe never sent the paperwork to Payless so when we arrived, they had no record. They were wonderful that they found us a car and were a pleasure to work with on pick up and drop off. "

" They found us a car even though they didn't have the paperwork. "

TIMISOARA, RO - Reviewed by MIHAI - 04 May 2017

" It was a very big difference between the price initial, about 45 euros, and the final price, about 135 euros because of the taxes for Hungary. Despite both countries are EU members. "

" We are forced to not take the car because we didn't want a Dacia Logan and they have in the parking only this car. We initialy opted for a Ford Fiesta or similar. Because of this situation we have lost all the amount payed( about 45euros) , and we were forced to find another car from another car rent company. We have lost a lot of time, money and nervs. "

BUCHAREST, RO - Reviewed by LEE - 01 May 2017

" I checked one-way pay is 50 euro. But off-line pay is 60 euro. There are different. Add, I quoted 125 euro but I want to pay Lei ( Romania money and rate 4.45 ) Actually they need 750 Lei. ( rate 6 ) I can not understand this situation. and other things are good. Finally, Auto Europe and Payless are different!. "

" I checked one-way pay is 50 euro. But off-line pay is 60 euro. There are different. Add, I quoted 125 euro but I want to pay Lei ( Romania money and rate 4.45 ) Actually they need 750 Lei. ( rate 6 ) I can not understand this situation. and other things are good. "

BUCHAREST, RO - Reviewed by PANAGIOTIS - 24 April 2017

CLUJ NAPOCA, RO - Reviewed by PANAGIOTIS - 21 April 2017

BUCHAREST, RO - Reviewed by STEPHEN - 10 April 2017

" Website finds good prices. "

" Car was heavily smoked in and not cleaned well. Ashes on floor and between seats. Car body had more dings and dents than normal and guy doing pre-inspection tried to not make note of many. On return he wanted to charge even for a very tiny drop of fingernail polish or something on the bumper. Good prices but be very careful with them! "

CLUJ NAPOCA, RO - Reviewed by DANIELA - 02 April 2017

" - the car was very used ( 92000km) - the car was dirty, with lots of scratches, the front front chairs had broken upholstery and the rear chairs were extremely dirty - the car had a technical problems that I solved very difficult and after several phone calls - the remote control of the alarm caused spontaneous problem at the signaling system of the car . It was enought that the person which gave us the car keys had tell it to us... "

CLUJ NAPOCA, RO - Reviewed by JOAO - 16 February 2017

" The only problem I find, was that I had to pay an extra 10?, for a "highway tax", and I didn`t now that it is legal. "

BUCHAREST, RO - Reviewed by RAZVAN - 15 February 2017

" Payless have not cceptes a credit card of the second driver for the security deposit eventhiugh they said they will. We have lost the car rental for both of the cars unfortunatelly which was amounting to 200 euro "

BUCHAREST, RO - Reviewed by KOVACS - 28 November 2016

" Due to the fog the plane could not take off from Cluj to Bucharest, which is why I could not get the rental car.I called directly the Payless Bucharest and I explained what happened.Is there any possibility to consider this payment advance for a future rent?Within a week I intend to rent the same car for the same period from the same company in the same city. "

" Due to the fog the plane could not take off from Cluj to Bucharest, which is why I could not get the rental car.I called directly the Payless Bucharest and I explained what happened. "

BUCHAREST, RO - Reviewed by VASILEIOS - 28 November 2016

" I was asked to pay in the desk 10E as highway tax. and the guy try to exploit another 10E as "winter fee" which in the contract was written as a free obligation of the company to provide winter tyres. Moreover, in the contract the final amount was 20euros. I have payed 29 during the reservation and the guy told me that the 9E was the commission of auto europe. is this right? "

BUCHAREST, RO - Reviewed by DOUGLAS - 25 November 2016

" It's always a surprise to discover how much the full insurance will cost when getting to the car rental - it would be very helpful if we could use this information when comparing your offers. "

" Service was unfriendly, the car had an error message, customer service was unhelpful and the full insurance amount was arbitrarily expensive. "

BUCHAREST, RO - Reviewed by MARK - 22 November 2016

BUCHAREST, RO - Reviewed by NIKOLAOS - 18 November 2016

BUCHAREST, RO - Reviewed by KOVACS - 14 November 2016

CLUJ NAPOCA, RO - Reviewed by PAUL - 08 October 2016

" Good "

" Extremely good experience. Their representative un Cluj is doing a very good job. "

BUCHAREST, RO - Reviewed by LEONID - 05 October 2016

BUCHAREST, RO - Reviewed by GIUSEPPE - 22 September 2016

" SATISFIED IF AUTO EUROPE WILL REFUND ME THE WHOLE AMOUNT (389 euro) red more about payless "

" ONLY ABOUT PAYLESS, otopeni airport, bucharest. (1) when I left the car there are only two very little scratches on the low side of the front bumber (maybe when I take the car, too little to be viewed!). they wanted 350 euro to change the WHOLE BUMPER ! I have some pictures of that, if auto europe need of that. 2) I have insurance with auto europe , so auto europe must refund me, but payless used an exchange rate very high (4,61 lei for 1 euro instead of 4,1.4,3 as usual in that time), so they take me 389 euro for a damage (they sied) of 350 euro. How much do auto europe refund me? 389 euro or 350? "

BUCHAREST, RO - Reviewed by RADU MIHAI - 13 September 2016

BUCHAREST, RO - Reviewed by FÉLIX - 30 August 2016

" good price, you must advance fiance by visa or cash but refund when return car "

BUCHAREST, RO - Reviewed by DORON - 22 August 2016

" The whole issue of car insurance is very deceptive, and we were sorry we had bought excess coverage from Auto Europe, because that didn't prevent the rental company from blocking a large sum on our credit card unless we bought the car insurance from them directly. When we said we had prepaid the coverage they acted as if they didn't know what we were talking about rather than explaining how it works. We feel like both companies profit from leaving it vague and confusing so that you end up double paying, making the rental much more expensive than you originally expect. "

" The rental was fine but the issue with insurance (listed above) made it much more expensive than we originally planned. "

BUCHAREST, RO - Reviewed by PETER - 16 June 2016

" Die Dame am Telefon beim Bestellen war sehr höflich! "

" Mir hat sehr gut gefallen, dass wir vom Flughafen abgeholt und wieder zurück gebracht worden sind! "

BUCHAREST, RO - Reviewed by ROGER JAKOB MARTIN - 29 May 2016

" We had to call Auto Europe (payless) and approx. 15 minutes later company representative met, picked us up ant together we went to car renting company. All paperwork were done serious and professionnell. Instead of booked car Skoda Octavia we got Citroen Combi as similar car. Was OK for us, Citroen offers more place for us 4 passengers. Were were satisfied with Auto Europe and will book them again. We could recommend Auto Europe. "

" We had to call Auto Europe (payless) and approx. 15 minutes later company representative met, picked us up ant together we went to car renting company. All paperwork were done serious and professionnell. Instead of booked car Skoda Octavia we got Citroen Combi as similar car. Was OK for us, Citroen offers more place for us 4 passengers. "

BUCHAREST, RO - Reviewed by GUSTAVO - 21 May 2016

" They were not there when we arrived even though we provided all our flight info. Our booking was not on their system and it took them 1 hour to get permission from "?" Even though i had the auto europe voucher. After All this we were given a very bashed up Ford Focus which took 30 min. To do body work damage check prior to leaving! When we returned the car they didn't want to give us a copy of the returned vehicle alleging the office was shut. ( we arrived at 4 pm. Very poor manners from all staff until we got firm with them and then they changed their attitude a bit! "

TIMISOARA, RO - Reviewed by TOMMASO - 19 May 2016

BUCHAREST, RO - Reviewed by ORAN - 30 April 2016

" Payless gave us one of the worst car rental experiences we have ever had. The car was not checked properly before given to us. No brakes were in place. We had to waste half a day to fix that aside from the fact we were in danger most of our trip (with two little kids at the back!). On top of that, half of the lights stopped working during game the trip. In addition we had to wait for almost half an hour for the rep to come to the office (we arrived at 8:30 and he was there at 9). And then, while we almost miss our flight he started arguing with us for a notch of fuel missing of the fuel tank). Hope to never rent with them again. "