ORYX CROATIA Car Rental Reviews

RIJEKA, HR - Reviewed by TONI - 27 October 2024

" All perfect "

" All perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by RADOJE - 07 October 2024

" Excellent service "

" Efficient professionally friendly service. The car in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by EZIO - 03 October 2024

" I always use AutoEurope to book my vehicles and add extra insurance. It pains me however that this agency (and pretty much all other rental companies) continue to push their own insurance packages. In a past rental experience with SixT, the desk rep went as far to say that he wouldn't give me the car unless I took out their insurance. After I said I would immediately call AutoEurope to sort it out, he then backed down. I'd ask that AutoEurope better vet these unscrupulous companies and not deal with them to make it easier for customers. "

" Upon arrival at the Dubrovnik office, I was told the vehicle I reserved was not available and was "upgraded" to an SUV at no additional cost. It turned out to be an agency vehicle with large ORYX Rental Car logo decals on all 4 sides of the vehicle. I booked a one-way trip so this vehicle was likely slated for return to Zagreb. I was travelling to Slovenia as well and didn't want the added attention of driving a rental from a different country. The rep said they had no other vehicles available unless I could wait until the next day (which of course I couldn't). Also, the desk rep gave me registration documents for a different vehicle which the lot rep thankfully discovered and fixed this before we drove off. The car had a few dings and scratches on it and it looks like it hadn't been washed (didn't matter since it rained the next few days). Apart from that, the car ran fine and the return process was quick and easy. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by YIORGOS - 10 September 2024

" It all worked well and it was cheaper to book the insurance with Autoeurope "

" Great car; helpful and friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by SAMUEL - 04 May 2024

" Great experience "

" Very satisfied. Easy transaction and car in good order. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DOMANTAS - 30 June 2023

" I am very satisfied. "

" I got a new car and had no problems with car rental company. The money reserved on the credit card was returned very quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JEAN PAUL - 05 December 2022

" good choice, easy transaction "

" good car and good service "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by GREGG - 02 October 2022

" I had to pay for fuel I did not use. They blocked my credit card for more than the contracted amount and they have not removed the block. "

" The car was not supplied with a full tank of fuel. I had to return it with one bar missing. Of course this is impossible to judge so I had to take the hit and return it full. Not happy about that at all. They have blocked my credit card for nearly £500 not the contracted £150. 4 days after the rental the block is still on my card! "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

SPLIT, HR - Reviewed by EVELINA - 30 July 2022

" Best of the best! "

" Recommend to buy an extra insurance, not a basic. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by YEVHEN - 03 June 2021

" Overall not bad, however I wasn't happy to pay higher deposit than it was stated on the confirmation "

" The car I received was diesel upgrade in good condition. However, there was no windscreen liquid, and the vehicle was dirty. The deposit in the confirmation was 150 Euro, at the counter I was asked 200 Euro to be blocked on the banking card. It took two weeks to get the deposit back. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by MICHAEL - 20 May 2020

" Auto Europe often has the best deals and I like the way the options are presented. "

" I had a small accident with the car - the Oryx staff was extremely helpful and accommodating. Also, with Oryx it's no problem to take the car to the islands against a small fee if you let them know beforehand. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GORDANA - 13 February 2020

" Reccomend "

" Excellent.. everything great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JOSIP - 28 January 2020

" Great!! "

" Everything perfect. Will rent again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GORDANA - 27 December 2019

" Great "

" Everything perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JAKSA - 12 November 2019

" all good "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JASNA - 07 November 2019

" Efficient and pleasant "

" Possibility to online provide all details significantly decreases paperwork and time spent to pick-up the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by EDWIN - 09 October 2019

" Fast delivery and fast drop off. Only disappointment was the brand of the car, I do not like Skodia Fabia (ugly car) "

" Smooth delivery of the car. First time I did not have to fill in all the information by hand on a form! Oryx systems can import the info from the Auto Europe portal? "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by MARK - 03 October 2019

" Extremely happy with both my car hire through Auto Europe "

" Very efficient company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by VINISHA - 09 August 2019

" The response time from Auto Europe has been poor. For any queries we have to wait days to get any reply "

" The pick up experience was bad. We had booked car seat and the condition of the car seat was extremely poor. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 6

ROVINJ, HR - Reviewed by DYMPHNA - 26 July 2019

" Hassle free "

" Very good, staff efficient and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JOSE - 15 July 2019

" ok "

" ok "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by CATALIN - 11 July 2019

" Very friendly and fast people at pick-up, courteous and knowledgeable. Car was in good condition and suited our needs. "

" Drop-off was done at 5:00 AM in a JOINT parking lot shared by rental companies with the rest of people and WITHOUT an attendant to whom I could leave the keys and review the status of the car. Unfortunately my past experiences had me lose money for NON existing damages when in similar situation, hope not to have the same experience here since the car was in the same condition I received it! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by INNA INANNA - 09 July 2019

" Efficient! "

" In all ways very good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by KRISTJAN - 08 July 2019

" Easy to use and good customer service "

" Quick and easy service. Polite and fun staff to work with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by OLIVER - 30 June 2019

" Operation/Service needs improvement comparing to other rental services "

" Telephone nr was wrong at drop off and waited 20 min until staff come back "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by JUERGEN - 18 June 2019

" Mentioned above. Very helpfull staff "

" Pricing strange, the extra to leave the country cost more than the rental fee "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by JOANNA - 17 June 2019

" Generally very good. "

" Car worked perfectly and was fun to drive. Easy easy return in Dubrovnik. No one at pickup site knew how to set the gps. Price for the car was very reasonable "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MATEJ - 11 June 2019

" Everything went 100% smoothly. "

" No problems whatsoever, kind agents, new car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by RINO - 28 May 2019

" I've already recommended you "

" friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JOSE - 24 April 2019

" Very good experience. "

" We got a new car at Zagreb. Return at dobrovnik. Everything ok. I strongly recommend Orix. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by SEBASTIAN - 04 November 2018

" Everything ok, good car. "

" Friendly, fast, cheap "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by ROLF - 12 September 2018

" OK. "

" Fast, efficient and honest. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DMYTRO - 03 September 2018

" Good resource "

" Good resource "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by ANTE - 02 September 2018

" Hi, my blocked aunt of 1500 Euros is still not returned to my credit card even thought I rented a car 5 days ago and returned the car in same condition. Can you explain reason of this? "

" The car had a broken windshield on there places. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

RIJEKA, HR - Reviewed by MARGUS - 30 July 2018

" All good. "

" Very smooth processes, both pickung up and returning. Lovely staff, fluent english. New car. Not one problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MIHO - 12 July 2018

" Pleasent. "

" Very profesional team, and smooth comunication. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by SKIRMANTAS - 26 June 2018

" Clear rental conditions (including insurance). "

" Good staff, reliable car, clear rental conditions (including insurance). "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

RIJEKA, HR - Reviewed by VYTAUTAS - 14 June 2018

" The best solution "

" The best solution "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by GEORGIOS - 31 May 2018

" Great servie "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by BOGI - 14 May 2018

" Very effecient "

" Very friendly and accomodating "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JAKSA - 03 August 2017

" Great "

DUBROVNIK, HR - Reviewed by NICOLE - 06 June 2017

" Helpful on the phone and easy to contact. Also easy to use the online platform. "

" Good overall! Just hard to reach by phone in case of problems. "

ZAGREB, HR - Reviewed by TEO - 21 May 2017

" Online customer service was frustrating as my difficulties with online booking were not resolved, but otherwise, modification was simple. "

" Very friendly service, though location was out of the city centre. The whole process was simple and smooth, and we were very lucky to get a new car! Was very happy with my experience with Oryx. "

DUBROVNIK, HR - Reviewed by IVAN - 10 May 2017

ZAGREB, HR - Reviewed by MARKO - 20 April 2017

" Excellent service, timely responses to my questions sent via email "

" Full casco insurance (via ORYX) was offered at the price of 1250 HRK (167 EUR) combined with the mandatory security credit card deposit of 2500 HRK (334 EUR). I refused it because I already purchased insurance from autoeurope.eu The mandatory security deposit (via credit card) for renting Renault Trafic (without paying full casco insurance to ORYX rent-a-car company) was 16000 HRK (around 2140 EUR), more than 7 times higher than the rental price itself (2227 HRK or 298 EUR)! This is something that should be available as the information in the first place when choosing the rent-a-car company! "

ROVINJ, HR - Reviewed by ROBERT - 01 April 2017

" Friendly staff, great car, everything as promised. Great experience. "

" Very friendly and professional. Being from the US, I had never heard of ORYX, but I will not hesitate to use this company again, should the opportunity exist again. "

SPLIT, HR - Reviewed by THOMAS - 04 November 2016

" The ORYX folks were wonderful, the car ran great. The only issue was the GPS, poor quality, did not have the most up to date street status. Not worth the cost. "

ZAGREB, HR - Reviewed by PANOS - 18 October 2016

ZAGREB, HR - Reviewed by ZORAN - 09 October 2016

" Booking was quick & simple. Pleasant experience. "

" From the moment we arrived to the moment we returned our rental car we were treated to the best possible service. Domagoj was very kind & helpful. The car was a delight to drive. Would recommend Auto Europe Zagreb, Croatia to anyone. "

ZAGREB, HR - Reviewed by ANTONIO - 20 September 2016

" Good service at fair prices. Great choise of vehicles "

SPLIT, HR - Reviewed by GARETH - 01 September 2016

" Only after completing the transaction were we informed that there was a 1-way fee of over 100€. Had we known that before completing we would have looked elsewhere. "

" The car showed a puncture indicator all the way from split to Dubrovnik and when I mentioned this at the end I was told this was normal! It would have been nice to have been told that at the start! Finding the return location in Dubrovnik was a nightmare! "

SPLIT, HR - Reviewed by JAVIER - 28 August 2016

DUBROVNIK, HR - Reviewed by EDUARDO BERNARDO - 27 August 2016

" very shortly and well done ,the attention and the car without problems. all Ok eduardo "

ZAGREB, HR - Reviewed by ROBERT - 20 August 2016

" Always find me a good deal, never disappionts. My first choice when I travel. "

SPLIT, HR - Reviewed by FRACISCO JAVIER - 19 August 2016

" Some latin workers were a bit rude on the phone "

" some Staff not very nice in office "

DUBROVNIK, HR - Reviewed by MICHAEL - 10 August 2016

DUBROVNIK, HR - Reviewed by ANDRIY - 04 August 2016

DUBROVNIK, HR - Reviewed by MARTA - 01 August 2016

" Nos dieron toda la información que necesitábamos y nos ofrecieron su ayuda por si teníamos problemas con la agencia de alquiler o no entendíamos algo. Nos avisaron de los posibles cargos que nos podrían hacer. Todo perfecto. "

" Nos atendieron rápido y eficaz, explicando todos los cargos y ofreciendonos los diferentes tipos de seguros. Nos dieron un coche perfecto para la ocasión, nuevo. Todo genial. "

ZADAR, HR - Reviewed by CURD - 18 July 2016

" They forced us to take another insurance, otherwise we couldn't get the car, although in the rent of auto europe every insurance was included. "

SPLIT, HR - Reviewed by KA LUN - 07 July 2016

DUBROVNIK, HR - Reviewed by PETER - 24 June 2016

" Correct "

" Delivered on time and correct place (hotel delivered) "

RIJEKA, HR - Reviewed by TATJANA - 20 June 2016

" Overall no problems - rented 2 times with them. The car was totally new and had different extras, like navigation and back-camera, but could better have more powerfull engine - with 0.9 m3 to drive in Croatia is not really super, specially that it was economy class, not the cheapest mini. "

ZAGREB, HR - Reviewed by EZHILARASAN - 31 May 2016

" They were trying to add more charges, even after taking third party insurance with auto Europe they say we need to take insurance with oryx. I said it is covered and when I showed the agreement they say in case of any accident we will charge and you need to claim it with auto europe. Is this correct? Again on GPS, there was an offer and I booked, they asked me to pay and when I pointed in contract again they agreed. "

ZAGREB, HR - Reviewed by BENJAMIN - 28 May 2016

ZADAR, HR - Reviewed by PIYUSH - 25 May 2016

" The experience was very nice. Thanks for the great deal. "

" The experience was very nice. Thanks for the great deal. "

PULA, HR - Reviewed by NINO - 15 March 2016

ZADAR, HR - Reviewed by GORDANA - 03 March 2016

ROVINJ, HR - Reviewed by VIRGINIA - 25 February 2016

ZAGREB, HR - Reviewed by VELDA - 23 February 2016

" Very pleasant and helpful "