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KLASS WAGEN ROMANIA CUSTOMER REVIEWS
- 7.8
- 5.6
- 6.2
- 6.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
KLASS WAGEN ROMANIA Car Rental Reviews
Average Rating for Klass Wagen :
Showing Results 1 to 5
Page 1 of 1
BUCHAREST, RO - Reviewed by TANEL - 03 September 2025
" The car has been to accident before our rental, there was serious damage to the front for car. We asked for newer or car in good condition, but agent refused to do so. We then focused of making photos of the front and side of the car, to avoid future disputes. Unfortunately we forgot to take photos of the roof, which had scratches on it. When returing the car, an agent pointed at scratches on the roof and it was blackmailed us to pay to paint (total: 761.47 euros), before returing the deposit. When we asked for video footage of the car, the company refused. Highly objectionable company, never ever again. "
" The car has been to accident before our rental, there was serious damage to the front for car. We asked for newer or car in good condition, but agent refused to do so. We then focused of making photos of the front and side of the car, to avoid future disputes. Unfortunately we forgot to take photos of the roof, which had scratches on it. When returing the car, an agent pointed at scratches on the roof and it was blackmailed us to pay to paint (total: 761.47 euros), before returing the deposit. When we asked for video footage of the car, the company refused. Highly objectionable company, never ever again. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BUCHAREST, RO - Reviewed by BOGDAN - 08 June 2024
" I just pay you 150 € for nothing and wich you don't want to return back and I hope that karma will catch you. "
" Trough your company they don't want to akcept debit card for depozit, but next day they akcept it from my friend (Direct) . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CLUJ NAPOCA, RO - Reviewed by DAVID - 29 August 2023
" The booking experience on Auto Europe is always good. The experience with Klass Wagen was fine, just not the most pleasant if you are unaware of their practices. "
" I have some thoughts on Klass Wagen. First of all, the excess situation. In Europe this is common practice that you need to buy additional insurance to cover the excess. I had done so with an insurance company back home. So far so good. But when arriving at Klass Wagen they inform me that if I don't take their excess coverage they will not provide an additional vehicle if this one brakes down, they will not tow the car (I guess that can be overcome by being part of an automobile association), and they tell you to bring back the car fully washed!! The washing part was completely baffling to me as I have never heard of that this day and age. If you are on a tight schedule...I guess you are better off renting somewhere else. To be fair, if you'd rent directly from Klass Wagen they told me all is included (though at a higher rate than Auto Europe). Just know that renting via a 3rd party will have Klass Wagen apply the crazy policy onto your rental. As for the cost of this Klass Wagen insurance, it would've been almost 3x the price I paid on Auto Europe for the rental. The excess for the car we rented was set at €1700 and was (per usual for most rental agencies in Europe) blocked on my credit card. Still, it felt like they were trying to rob me with the excessive amount they would charge. So, we just kept the home country insurance, had the excess blocked on my credit card and washed the car before returning. Because of meticulously checking the car before taking if off the lot at the start of the trip, there was nothing they found. So for me, it ended well. Please note that if you would get the Auto Europe excess insurance, Klass Wagen will still tell you that you would be better off paying their excess fee. Beware and weigh your excess insurance options (including theirs) before renting. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BUCHAREST, RO - Reviewed by VALENTIN - 23 August 2023
" Easy straightforward to deal with, no hidden fees, and everything was was upfront and easy to understand. Thank you! "
" Klass Wagen was very professional and the staff was very kind and easy to deal with. The vehicle was clean and in good working order. All that being said the model Skoda I had it lacked sufficient power if I needed to pass a vehicle or if had to go up a steep hill. I want to make sure that it is understood that the staff and Klass Wagen were great and that I would definitely recommend them and that I would use them in the future. It's just that the model I had I wouldn't use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLUJ NAPOCA, RO - Reviewed by ARIE - 05 June 2023
" פרט לכך שדרשו לנקת חיצונית את האוטו הכול עבר בשלום "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10