HERTZ SOUTH AFRICA Car Rental Reviews

JOHANNESBURG, ZA - Reviewed by IAN - 20 March 2020

" Hertz in SA - always the best to deal with. Customer Service is tops. Hope to continue using them on a regular basis as I have done for past 4 years. "

" Great rental company to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by IAN - 06 March 2020

" Smooth as usual. "

" Always a pleasure to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by IAN - 25 February 2020

" Not having the category of car available for us due to really late arrival of our flight, the staff referred to management who upgraded us because of my Gold Hertz status. Extremely helpful and efficient every time I rented in the last 6 years. "

" Hertz is the greatest. Prompt help and the most helpful staff experienced each time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by IAN - 11 February 2020

" Customer service is tops and they go the extra mile. "

" Hertz has always proven the best with customer service and therefore I will stick with choosing Hertz when booking with AutoEurope. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DURBAN, ZA - Reviewed by CHRISTIAN - 07 February 2020

" The service was quick and efficient "

" I am not completely satisfied with Hertz Durban. The cause is : one week after the beginning of the rental they send me a mail saying that the car we have was a "DEFLEET". In clear that mean that the car was sold to a dealer and that they had to replace our vehicule. As we where in a remote place the contact with Hertz was not easy and not very pleasant. Finally they change our car with an identical model, but they charge us the fuel used to bring the new car to us. ********** Copy of the mail received: ********* Good Day Trust this mail finds you well. Kindly note your current Hertz Rental vehicle is a DEFLEET and the vehicle is due to return to the dealership , please contact the branch on 032 4360300 or alternatively respond to this e-mail , so we may arrange a change over and replace the current rental vehicle at your earliest convenience. Your prompt assistance is highly appreciated. Kind Regards Londeka Zondo Customer Service Agent Tel: +27 (0) 032 436 0300 "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by WICHERT - 05 February 2020

" Easy comparison, quick booking proces and a great price! "

" Although I pre-registered online, still a lot of paperwork had to be done at the counter. I can't understand why this is still not better automated. For the rest, a very good experience with Hertz! "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by MICHAEL - 26 January 2020

" Their post rental adminstration is shocking and they sit on your deposit for weeks gaining interest on it. "

" I dropped of the car at Lanseria airport South Africa on time, and in good order and the receiving attendant confirmed everythng was fine. The lady at the Hertz reservations desk said the deposit refund would take 7 days. It is now 20 days later and I have still not received my deposit back. Autoeurope customer service I must colve it with Hertz but they don't answer emails or phone calls "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PORT ELIZABETH, ZA - Reviewed by MARINUS - 11 January 2020

" It is unclear what the insurrance arrangement is and what you will have to pay to the car rental "

" The car was not there when we arrived and the paper work took some time. Next to that I mentioned that we needed the car a day less but there was no effort to see if there was a refund and the quick question we recieved was that there is no refund. Those three points didn't give me a good feeling at the start of the rental period. Luckely the car that we recieved was very clean, new and was as booked. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by CRISTIAN - 10 January 2020

" nothing more to state "

" Excellent service from Herz. Normally I am very picky but there is really nothing to complain... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by CRAIG - 04 November 2019

" Great service, thank you Auto Europe and Hertz at Cape Town International "

" Great service, thank you Auto Europe and Hertz at Cape Town International "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by IAN - 25 October 2019

" Always good service and prompt. "

" Excellent customer service. Free upgrade as no car in category was available and free additional driver offered. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by IAN - 04 October 2019

" Excellent service with upgrade when vehicle type was not available. "

" Excellent service and customer service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by LISETTE - 11 June 2019

" everything was great! "

" everything was great from booking to drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by DAVID - 17 May 2019

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by IAN - 18 March 2019

" Expedient service and problem solving "

" Excellent Customer service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

JOHANNESBURG, ZA - Reviewed by IAN - 06 February 2019

" Auto Europe has always held to their word even when I had an excess claim. All went off well. Great customer service always from AutoEurope. "

" There was an issue with the vehicle, which was changed to another with temporay number plates. I had to take in back myself the day before the temporay plates expired. Then I was given another vehicle the only one they had as upgrade and was told to return it 2 days later after Christmas. I called a manger at Hertz and he sorted the problem out immediately by having another car delivered to me. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by IAN - 10 January 2019

" Overall very good company to deal with. "

" Very helpful after persistence. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

JOHANNESBURG, ZA - Reviewed by JONATHAN - 22 November 2018

" I emailed auto Europe 2 or 3 times asking for help. Each time same response that I needed to contact hertz, they could not help. Auto Europe should take some responsibility for the car hire firms they recommend. I could not use the car for he majority of the periods d it could have been a serious security risk "

" Hertz have me a car with worn out brake pads in the back right wheel. At slow speeds and breaking there was a terrible sound. As we drive direct to Nelspruit we were unaware until we arrived as it is a motorway all the way. I thought maybe it was a stone in the brake so washed the wheel with pressure hose. The noise reduced so we continue to Maputo where the noise came back. I am not a mechanic and was afraid the car would breakdown on open round either in Mozambique or on the return to Jobourg and that this would be a secure risk. I called hertz. They said couldn't help me in Mozambique but would call me back. They did not call me back. I called again the next day and wa told he only way would be to drive to the border and meet me there. At my request an email was sent to Hertz nelspruit asking to contact me, I was in copy. I couldn't use the car in Maputo for fear of breakdown. 5 days later I had heard nothing from Hertz and had to start my return journey. Slough being nervous all the way we made it back to jobourg airport. I don't understand how they can give a car with faulty brakes. I paid twice the normal amount to be able to take in Mozambique but they could not help me ther when I had a problem. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CAPE TOWN, ZA - Reviewed by CAREL - 30 October 2018

" adv "

" aasde "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

JOHANNESBURG, ZA - Reviewed by ERKKI - 29 October 2018

" As I mentioned above in the comments for Hertz, I was very dissappointed with the fact that I didn't got the car at the first time I ase´ked for it, because You have cancelled my reservation. They show it on theisr monitor, and there stood CANCELLED: even if the payment was taken from my creditcard. When I came back in the evening the Hertz-guy arranged so I got the car. This was a bad experience. I will have a refund for the Border charge (1600 ZAR) and for the problems when you had cancelled my reservation!!!!! Best regards Erkki Hurtig "

" When I come to the office for bringing my car, they didn't find the reservation. So we took a Taxi to the hotel. I went back to the airport later in the evening for a new look for the reservation. Now they found it, but it was cancelled from tour side, even if you had take out my payment!!!! Then the Hertz person arranged so we got the car! Good work from his side. When I told We are going to visit Swaziland, he took out an extra charge of 1600 ZAR !!! Why, when i ordered for the car by you, I informed on your question that we are visiting Swaziland. I dont understand why Hertz took an extra payment for that. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORT ELIZABETH, ZA - Reviewed by MICHAEL - 29 October 2018

" Always a good price, no complaints here... "

" Sneaky pricing on the one way fee (advertised excluding VAT so hit with an unexpected cost on pick up), and troubles with the "full tank" concept at drop off even though we had JUST fulled it but the check in guy insisted we hadn't fulled it. Also, that car... terrible!! Too many warning lights and safety options in the car, every time we changed lane a new warning would go off, horribly over-complicated. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

CAPE TOWN, ZA - Reviewed by YAACOV - 25 September 2018

" thanks for your help "

" good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORT ELIZABETH, ZA - Reviewed by JUAN CARLOS - 22 September 2018

" Easy and correct. "

" The Lady at the pick up point was rude and unfrendly. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DURBAN, ZA - Reviewed by BONGANI SHADRACK - 28 August 2018

" Very likely "

" The experience is wonderful and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by EKUNDAYO - 06 August 2018

" Hertz in Jo'burg needs to improve on Queue arrangement when customers are waiting to be attended to. Car inspection before taking the car should be in the presence of the customer. And not for the customer to accept the condition of the car in good faith. Otherwise "

" Smooth Experience. Though would have wished for VW rather than Ford. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JOHANNESBURG, ZA - Reviewed by BONGANI - 22 June 2018

" I have been hiring with Hertz since, and they provide good service and quality "

" Hertz rental car is always the best and my first priority, recommend for the good quality and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANSERIA, ZA - Reviewed by IAN - 26 April 2018

" Auto Europe lives up to its name for service each time. Even when experiencing a problem with the car rental company, AutoEurope is there to assist with the problem and help solve it. "

" This time it was perfct service from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DURBAN, ZA - Reviewed by BONGANI - 01 April 2018

" Excellent "

" Hertz is one of the best in the world, l fully respect the way business is conducted and will always be my first choice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAPE TOWN, ZA - Reviewed by SOINE - 17 November 2016

CAPE TOWN, ZA - Reviewed by SUSAN - 08 September 2016

" well organised "

" Brand new car, obviously veryclean and pick up and drop off without any problems. "

JOHANNESBURG, ZA - Reviewed by EMANUELE - 01 September 2016

" We asked for the support from Auto Europe to whom we have spoken to during the three days long communication break-down with Hertz but, despite promises nobody called us back. "

" The car was booked with N. 3 booster seats and for cross border to Mozambique. At the desk we were told that,due to overbooking, only child seats were available. After one hour we were also told there might have been problems with the border crossing because of the car''s documents. We were proposed a different car delivered to us on our way to Mozambique with booster seats. In thé end of the day neither the car nor child seats were delivered. We crossed the border without any problem but the child seats caused a really uncomfortable and,in addition, we were left without any news for three days with the serious doubts about the border crossing possibilities that Hertz staff put in our minds. We are still waiting a good will refund promised "

EAST LONDON, ZA - Reviewed by LORETTE - 26 July 2016

" Easy pick up.. I was very delayed but staff waited for me "

JOHANNESBURG, ZA - Reviewed by GIANFRANCO - 11 June 2016

DURBAN, ZA - Reviewed by BONGANI SHADRACK - 17 March 2016

" they provide excellent services "

" great people and highly professional "

CAPE TOWN, ZA - Reviewed by TROND - 12 March 2016

" Effective booking at reasonable prices. "

" Good service and execution, very proffesional. "

CAPE TOWN, ZA - Reviewed by MARC - 06 March 2016

" Leider habe ich gedacht mit AutoEurope und Hertz einen Mietpartner gefunden zu haben, bei dem man nicht auf jedes Details im Kleingedruckten achten muss. Dies hat sich leider nicht bestätigt. Der einzige in Südafrika / Kapstadt realstisch vorkommende Schaden wird nicht abgedeckt und das wird im letzten Satz der AGB erwähnt... Sehr Schade! Hat etwas von einer Hinterhofvermietung. "

" Leider habe ich gedacht mit AutoEurope und Hertz einen Mietpartner gefunden zu haben, bei dem man nicht auf jedes Details im Kleingedruckten achten muss. Dies hat sich leider nicht bestätigt. Der einzige in Südafrika / Kapstadt realstisch vorkommende Schaden wird nicht abgedeckt und das wird im letzten Satz der AGB erwähnt... Sehr Schade! Hat etwas von einer Hinterhofvermietung. "

CAPE TOWN, ZA - Reviewed by JAN - 24 February 2016

" Good rates good service after a problem with the car "

" Friendly on the desk. I booked full/full but they said that the rulles were changed. I had to pay in advance about 1700Rand ( not on hold ). Bad service with a tyre problem. ( I had an insurance for tyres). I had to do everything by myself. They told me that they should pay the new tyre. Wait and see. The car was also smaller. Normally it was a chevrolet cruz are simular but was a chevrolet senic (lower type) "

CAPE TOWN, ZA - Reviewed by CLAIRE - 22 February 2016

" I like having the option to book a 0 excess with tyre & glass waivers included I use Auto-Europe very often to rent cars and happy with my experience "

" The customer service person rushed me through so quickly at Cape Town, that I hardly understood what he was saying. He didn't explain the contract or how to actually get the car. I also waited 15minutes for help at the car as in Cape Town they do a vehicle check before driving away. Happy to say I had a new car and it drove very well. "