HERTZ ROMANIA Car Rental Reviews

IASI, RO - Reviewed by MADALIN CIPRIAN - 11 September 2020

" Nice car, professional staff, as always. "

" Services were as I was expecting, very professional. I'll rent from them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CONSTANTA, RO - Reviewed by CARAMAN - 30 July 2020

" Very nice experiente. "

" A good experience "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IASI, RO - Reviewed by MADALIN CIPRIAN - 29 July 2020

" As expected. Very good experience. "

" As expected, cause I'm a regular client for them, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IASI, RO - Reviewed by MADALIN CIPRIAN - 11 June 2020

" Best! "

" The best experience. It is the second time when I use Hertz services and they were at the desired quality. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IASI, RO - Reviewed by MADALIN CIPRIAN - 18 May 2020

" I'll definitely rent again from hertz. "

" It was a nice experience. I received a car from the next category, which was great and useful. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by AMIR - 23 October 2019

" The rental through Auto Europe was easy, quick and cheep. "

" The car was in quite a bad condition, a lot of bangs and dents on the exterior, no antenna, breaks in bad condition and the back panel in the baggage area fell apart. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 5

BUCHAREST, RO - Reviewed by JUHA - 20 October 2019

" Everything worked well. Nothing to complain. "

" Getting shuttle to car park was slow and the car was not ready while we arrived. Car worked well. All other service and vehicle very fine as expected. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by EWA - 19 September 2019

" Everything OK "

" There was a lack of information regarding why there is no one at the drop off point at our arrival time and the car received was dirty what made it difficult to evaluate the state of the car body which was with a few issues. + we were not informed that there is no liquid to clean the wind-shield which was quite problematic at the beginning of our trip. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by MIHAI VLADIMIR - 09 September 2019

" Auto Europe is my preferred car rental agent, very clear search and booking process, easy to use. "

" Very good rental experience, professional staff, good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLUJ NAPOCA, RO - Reviewed by STANISLAV - 24 August 2019

" I was satisfied completely "

" I was satisfied completely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by SERGIU - 07 August 2019

" The experience with AutoEurope was always excellent for me. They cannot be blamed for the incident I described above. "

" Outside Romania, I always had good experiences with Herz. However, in Romania Herz was a disaster for the 3rd year in a row. This time they tried to give me a damaged car - Opel Astra, licence plate B-95-WOM - rear of the vehicle damaged with broken tail light. I believe it was illegal to drive the car in such condition, not sure how Herz can even consider renting such a car. After refusing to accept the car they brought me a dirty Ford Focus. They said the car washing was closing. I noticed lots of cars in the parking lot and upon inquiring they said they were the next class of cars. I commented that normally in such situation Herz would offer an upgrade and maybe even a discount. They refused, basically saying take the dirty car or leave it. Absolutely disgraceful. Again, this is not a complaint about Herz, rather Herz Romania.... "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by CHRISTOPHE - 18 October 2018

" X "

" X "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by LISSIE - 11 October 2018

" Easy site navigation and simple to use. "

" The rental experience was awful. The wait time took nearly an hour then there was no shuttle so I had to walk with my luggage to the pickup point. The vehicle they gave me was already very damaged including the windshield. The interior was filthy. The staff were so busy and by the time I got the vehicle it felt pointless to try to ask for a change and I especially didn't want to have to walk back and forth to the rental place again. Overall the pickup was one of the worst I've had. Turn in was a breeze but again no shuttle back to the terminals. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by MARIO - 27 August 2018

" I have used hertz before and always had good experience. Cars were new and up to date. This time things were different. "

" Between deposit and hire I could have bought the car. I was given an office phone which no one replies. Phoned emergency reporting a faulty clutch and was left stranded. Manager in Sibiu was very nice. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BUCHAREST, RO - Reviewed by FLORIN - 31 July 2018

" Good experience with AUTO EUROPE, but I would mention to my friends to be careful when renting cars from Hertz. "

" Despite the fact that the staff was friendly and helpful, the condition of the car disappointed me a lot. I was choosing to rent the automatic car with super cover insurance thinking that the cars rented by Hertz are almost new and to be protected against damages in case will happen. I was receiving a Toyota Auris with 91000 km, a dirty interior and with many scratches from accidents on the back side. Both left and right sides at the back bumper were scratched. The guy who made the paper marked them up accordingly, so no problem with that, but I was expecting something much better for the amount of money I have paid. On top of that, the car had WINTER TIRES in the middle of July, with outside temperature above 30 degrees. I was mentioning this to the guy , but he told me that are all season tires, which I saw not correct looking for the tires on the internet later. Luckly there were no problems during 18 days, but the handling of the car was not I was used to, most likely due to the tires. In the past I owned a Toyota Corolla and I know how the car brakes and reacts in the corners with good tires. So I was not feel safe in that car with my wife and 2 years old kid. The drop-off was smooth and I'm happy about how the procedures went, but totally dissapointed about condition of the car. I think it's totally not acceptable to have WINTER TYRES on a car in a very hot summer. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 3

BUCHAREST, RO - Reviewed by VIOREL - 26 August 2016

" The car had 106,000 km, no cruise control, the windshield wipers were very old and not working properly, and the remote control lock didn't work. I will NOT rent from Hertz Romania again. "

CLUJ NAPOCA, RO - Reviewed by HENRI - 19 August 2016

" as always, whether in America or in Europe, we have been satisfied "

" good car, no problem..... HOWEVER For some reason I mentioned renting cars in the USA to the guy at HERTZ counter and he said: I don't like Americans !!! I told him "I am American" (a lie, I'm French), and he said "sorry", I said you must present apologies, sorry is not enough, and he told me: I apologize. Why does he work for HERTZ if he doesn't like Americans??? everyone thinks what they want, but that kind of remarks is UNBEARABLE. "

IASI, RO - Reviewed by ALES - 13 August 2016

" They have no desk at the airport. I had to call the number from voucher and wait an hour before the car was delivered. All paper work was done at airport parking then. "

IASI, RO - Reviewed by GEORGIOS - 01 July 2016

BUCHAREST, RO - Reviewed by MOHAMED - 07 June 2016

" Receiving car was a bit of a hassle, luckily I was not in a rush. Drop-off was extremely smooth and the agent was extremely helpful. "

BUCHAREST, RO - Reviewed by STEFANO - 03 June 2016

BUCHAREST, RO - Reviewed by SILVIA - 08 May 2016

" I like Auto Europe services, I believe delivers a very professional service. In fact, when I travel abroad I rent cars only through your website. "

" We arrived half an hour in advance and Hertz desk people (otherwise nice) said they have our car still at the cleaning. They offer to upgrade 2 classes for 5€+VAT and we got a Ford that was looking bad. Apparently had a number of accidents and the problems were not fixed, the car body had a lot of scratches including one of the lateral mirrors missing completely the box behind + other problems. The engine worked fine, was pleasant driving and the car was clean inside. "

CLUJ NAPOCA, RO - Reviewed by MATHIAS - 27 April 2016

BUCHAREST, RO - Reviewed by MANUEL - 29 February 2016

" I think Auto-Europe should try to find a better system to deal with the extra-insurance without having the rental companies requesting to block a large amount of funds from the credit card even when the client already paid for that with Auto-Europa, which was the case with this rental. This time Hertz blocked 900 Euros from my credit card and I had already opted with extra insurance. A shame. "

" I repeat what I wrote above. "

SIBIU, RO - Reviewed by DAN - 21 February 2016

" Es hat eine Weile gedauert, einschließlich mehrerer Telefonate bis das Ergebnis reif wurde. Unnötig. "

" Rasches Erledigen der Angelegenheit, Mitarbeiter freundlich und entgegenkommend. "

BUCHAREST, RO - Reviewed by KOVACS - 16 February 2016

" The plane has landed with 2 hours late in Bucharest, which is why I had to pay 30 Euros extra/ night fare/ for Hertz rent a car, although I announced them in advance by phone about this late! "