HERTZ NORWAY Car Rental Reviews

BERGEN, NO - Reviewed by ANDREA MONIKA - 27 August 2025

" I wrote an email about my concerns when Hertz Norway issued the invoice. Without any answer to it they charged the extra fees to my bank account. "

" I have rented a car from Hertz via Autoeurope several times. Currently Hertz Norway charged many unexpected and unreasonable charges as an extra fee, etc. 1 more extra day. Due to a tunnel close I drop off the car 20 minutes later. The given phone phone was not answering 4 times after more than 5 minutes waiting. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

TRONDHEIM, NO - Reviewed by MICHAEL - 03 August 2025

" * "

" Excellent service at counter in Trondheim. Only issue was that I never received a final bill, which would itemize the tolls I apparently paid for. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JAVIER ALEJANDRO - 27 July 2025

" Good car, easy paperwork, reasonable pricing. Could improve human interaction. "

" I felt that the hertz person at the desk rushed ne off rather than taking care of my concerns. Please provide better instructions on finding and reaching specific drop-off locations. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 10

OSLO, NO - Reviewed by TOMAZ - 27 July 2025

" All good. "

" We arrived very late to the airport, but lady was still there. The car was really in good condition and met all our expectations. The drop off was simple and quick. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMAR, NO - Reviewed by MARTIN - 21 July 2025

" I like the homepage and the selection of the cars very much. "

" If you use private toll roads, the use will be billed individually with an administration surcharge of over 30 euros per toll use, i.e. if you use three private toll roads you will have 100 euros in administration fees. This is not customer friendly. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OSLO, NO - Reviewed by RAJIV - 10 July 2025

" Excellent rates and communication "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAUGESUND, NO - Reviewed by SIMON - 07 July 2025

" Hertz is our preferred provider of car hire and we have booked through AutoEurope and chosen Hertz on numerous occasions. However on this booking were somewhat disappointed. We were arriving at the cruise port and chose this location adue to it's proximity to the port. We couldn't pick up a taxi at the port and after trying Uber (there were no cars in Haugesund), we walked to Karmsundgate 178 as per AutoEurope's instructions only to find no Hertz office there. There was a car rental place there and they advised that the pick up point was in fact another 1.5km away which took us another 20 minutes to walk to! We only had a short time in port that day so we lost an hour of our hire due to the unexpected change in location. Please make sure the location instructions are changed! "

" Hertz staff were great, we were checked in efficiently and quickly and the return was equally as easy. Wherever we travel worldwide, Hertz is so consistent and stress-free! It's the reason why we prefer to use Hertz wherever we travel! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by TOMMY - 15 June 2025

" Easy to book "

" Keys were ready for pickup at BGO. Friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRONDHEIM, NO - Reviewed by BLAKE - 30 April 2025

" Always amazed at the good prices autoeurope has to offer! "

" Very nice staff at the counter, easy to pick up and drop off the car, good value for the money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by ANDREJ - 28 February 2025

" An excellent experience touring the Norwegian fjords. Great car and Hertz staff. Highly recommend. "

" Very friendly staff, clear information before picking up the vehicle. Highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by JUN ZHI - 23 February 2025

" I will hesitate to recommend or try Hertz in my future rentals. "

" Rented a Suzuki Cross 4 wheel drive but was provided with a Toyota Corolla 2 front wheel drive instead. It was a two wheel drive, as indictaed from the system specifications provided within the car's on-screen system, and the fact that only front two wheels spun when we were once stuck in the snow. When we approached Hertz staff on how to activate 4 wheel function, they insisted it was "automatic" and there was not settings to be changed. This was dishonest and overall an unpleasant experience; as not only costs, but safety issues were at stake. Hertz also tried to sell us additional insurance on the spot, when collecting the car. Such predatory sales tactics was very unpleasant and unprofessional, as there would be little time for the insured to read and understand the long terms and conditions involved. I will hesitate to recommend or try Hertz in my future rentals. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 4

OSLO, NO - Reviewed by VYTAUTAS - 29 January 2025

" - "

" We had to return car before 4PM and returned keys on time. But when we received invoice, it said that we returned case 4:07PM and we were charged for extra day. We had to file a complaint, but no response so far. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

OSLO, NO - Reviewed by JISHNU - 27 September 2024

" Pick up and drop off were without any hassle. Everything was clear. "

" There was a delay for us during the pick up of the car. As a token of us waiting the additional driver was added on for free. Hertz usually has very good service in Norway. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EVENES, NO - Reviewed by TAOCHUAN - 27 August 2024

" I will continue using Auto Europe when renting a car abroad. "

" The staff was very friendly and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

OSLO, NO - Reviewed by LEVENTE - 06 August 2024

" Easy to use booking process, supportive helpdesk. "

" Smooth administration, patient personel. Great fleet. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OSLO, NO - Reviewed by MOHAMED - 03 August 2024

" التجربة كانت مريحة جدا والتعمل ممتاز شكر مرة ثانية اوصي بها "

" شكر علي شركة Hertz التعامل كان جدا جميل اوصي بها حصلت السيارة جاهزة وباسمي عند المكتب وترجيع السيارة كان بكل راحة "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by ALLEN - 07 July 2024

" All went smoothly. "

" Friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OSLO, NO - Reviewed by LEHO - 06 March 2024

" Smooth experience and good prices, often better than direct from big rental companies. Will use again. "

" Even with late arrival of the plane at 23:15 the counter staff of Oslo Airport Hertz was waiting, smooth and quick handover. Car model as ordered. At drop-off Hertz person was at the car park already, just handed over the keys. Very smooth process overall. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BODOE, NO - Reviewed by POLINA - 15 February 2024

" perfect "

" perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JANIS - 05 January 2024

" Updates through e-mails were very usefull "

" Hello! Today I received final cost calculation for my rental and I was surprised to see there additional sum of 625 NOK for "Out of opening hours". However I picked up and returned car within normal working hours. How this could be corrected? Regards, Janis Krumins +37129176890 "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANDEFJORD, NO - Reviewed by MARIJA - 07 December 2023

" The car was an automatic although I have ordered and paid online for a manual. When we got there, the counter staff said they don't have a manual and introduced us how to use an automatic and we were off. Even though driving an automatic is not difficult, it caused some stress to adopt to a new driving style in the conditions of -16 C and winter season in the North of the Europe that we would gladly have avoided (and booked a manual for that reason). I can't really say that value for money, counter staff, condition of the vehicle or drop off were in any way less than excellent but we did not get a car we booked so I must state my dissatisfaction with that. "

" The car was an automatic although I have ordered and paid online for a manual. When we got there, the counter staff said they don't have a manual and introduced us how to use an automatic and we were off. Even though driving an automatic is not difficult, it caused some stress to adopt to a new driving style in the conditions of -16 C and winter season in the North of the Europe that we would gladly have avoided (and booked a manual for that reason). I can't really say that value for money, counter staff, condition of the vehicle or drop off were in any way less than excellent but we did not get a car we booked so I must state my dissatisfaction with that. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MAURIZIO - 03 December 2023

" Great experience, car in great condition and higher class "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by KEERTHINARAYANAN - 19 October 2023

" Very satisfied "

" Good experience. Very efficient, value for money. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGEN, NO - Reviewed by KLAVDIJA - 25 August 2023

" Good service and great prices. "

" Everything was great and fast. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by CRISTINA - 14 August 2023

" Apart from the problems with the car ( I would not recommend Cupra to anyone ) the overall experience with Hertz was good. "

" The car we were assigned was a Cupra Born 150 58 and we had problems with it's electronics. The driver's door's sensor kept thinking that the door was open and the alarm was always going off and interfering with the cruise control and other functionality. We were driving through the fiords at the time and far away from anywhere to get help so we continued our journey with these problems. We had requested a VW ID3 but they said it was not available at the time. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

OSLO, NO - Reviewed by KASPARS - 27 July 2023

" Very easy-going. "

" Excellent. The employee was very kind and allowed us to pick another car with larger headroom in the back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by TIBERIU GEORGEL - 23 July 2023

" It is not the first time when I use Auto Europe offer. Trust, responsibility, reasonable prices, good communication. Every time when I purchase SuperCover, I stay calm due to insurance vs damages. "

" Everything was super (new car, first driver, expediency of drop-off), except one moment from the moment taking over the car. Although I specially requested a car with manual transmission, they gave me a car with automatic transmission, unique solution! Had to read and to learn how to drive car, in the parking of Hertz! By the way - I arrived with 40 minutes early, the car wasn't in location. The guy from Hertz Reception told me to come back until the hour of check-in. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by SCOTT - 09 July 2023

" Was happy save some money on the rental by going through AUTO EUROPE. "

" Practically brand new car, hybrid was helpful with gas cost, easy check-in/out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by STASYS - 01 July 2023

" Everything looks great "

" Better than i expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by PATRIK - 05 April 2023

" Works great, but will try to avoid Hertz as a subcontractor going forward "

" Hertz invoiced me a fee for electric charge. I have a receipt for charge to 80% from a nearby charging station. This is a fraudulent behavior. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

OSLO, NO - Reviewed by HARALDUR - 15 March 2023

" The experiense is that next time i take a rental car i will have to take a lot of pictures when getting the car and returning. "

" Good service. But when returning the car it said in the invoice that i drove 2636 km which is not possible. Also they are claming a Scratch on car but they have not yet invoice for that. Still waiting. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TROMSOE, NO - Reviewed by YAW WAI - 13 November 2022

" Price is good book with autoeurope "

" Smooth car collection. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AALESUND, NO - Reviewed by LINA - 27 October 2022

" nice and easy "

" thank you - all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by CRISTINA - 27 July 2022

" the employee was very slow and did not want to help us at all. Our plane landed earlier than originally planned (you just know how it is these days with planes and flight schedules), and the Hertz employee didn't want to give me the car earlier. He wanted to wait 4h in front of his office. I was lucky with the employee from Auto Europe who solved this situation and I received a supercar "

" the employee was very slow and did not want to help us at all. Our plane landed earlier than originally planned (you just know how it is these days with planes and flight schedules), and the Hertz employee didn't want to give me the car earlier. He wanted to wait 4h in front of his office. I was lucky with the employee from Auto Europe who solved this situation and I received a supercar "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by EMELDA - 24 July 2022

" Thorough cleaning required before receiving the car! "

" 1. Glove compartment not cleaned--food, tobacco from previous customer inside. 2. No windshield wiper fluid. 3. Food stains (choc., yogurt) on upholstery and certain interior parts). "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

TROMSOE, NO - Reviewed by ELOD - 05 February 2022

" New car "

" Excellent service and staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EVENES, NO - Reviewed by IRENE GAMNES - 03 December 2021

" Pleasant experience. Value for the money. Can absolutely recommend both Auto Europe and Hertz "

" Very serviceminded staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EVENES, NO - Reviewed by EVEN - 17 October 2020

" See above "

" I did not get the car category ordered. Should have benn a Golf or similar and got a Yaris which is noticably smaller. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

OSLO, NO - Reviewed by TORODD - 12 August 2020

" No problems at all. Got an upgraded car with more space and better mileage. "

" No problems at all. Got an upgraded car with more space and better mileage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by MARIJA - 12 March 2020

" You at lest care about your costumers. I no other experience. "

" First when i came to Hertz at Tromso airport, i was told they cannot provide me a car, due to an accident. I was told to take a taxi and surely they will get me a car until the next day. To my comment that taxi to Senja is 4 hours drive away and taxi will be expensive, the stuff assured me they will refund it all. Taxi costed about 800€ and I payed it with my money. It ended that i didn't have a car for 4 days (i came here for my vacation and for limited time; and it was not cheap at all). Then guys from Hertz Tromso brought a great pick up car, and that I must gratify. To my email, whether Hertz can transfer that money to my account, they replied a formullar that said, i don't have to pay for car rental, because the taxi was the same price. But the thing is that i have already payed for rent a car, precisely on 12.12.2019. After that they did not reply me anymore. They owe me approximately 800€, but do nothing about it. I will wait a little more, but if they don't pay me all back, I will jump in action and start complicating. I really hope we can solve this together without complications. Please check what is going on there in Tromso and let me know if you need any copies of payment. Best regards, Marija Jeglic "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

OSLO, NO - Reviewed by RAMUNAS - 09 March 2020

" Simple & easy as usual "

" All good & as expected "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by VICTOR - 24 February 2020

" Absolutely perfect "

" 10/10. Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANDEFJORD, NO - Reviewed by VLASTIMIL - 17 February 2020

" Everything went without problems "

" Helpful staff and the car was OK "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by DANIELE - 23 December 2019

" no problem at all "

" all perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by GYORGY - 30 November 2019

" I always use this site for car rental. What else should I say? "

" Check in was fast. They provided a hybrid. In Norway it was a great asset. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by KAH CHOON - 29 November 2019

" At time they will have value for money deal and/or good offer "

" Staff who working on the computer could offer help if there are more customer waiting at the counter "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by RAMONA MARIA - 11 November 2019

" I enjoyed the car; it made the entire journey more enjoyable. "

" Friendly and helpful staff, great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STAVANGER, NO - Reviewed by JAROSLAW - 07 November 2019

" Great! "

" I was very satisfied with this reservation and Your staff performance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by JOO SEONG - 26 October 2019

" Very good service overall. No Hassel in taking and returning the car. It is right next to the airport in Bergen "

" I have an free upgrade to end one daToyota CHR. Need to extend the rental until next morning. But have to pay full rate not the discounted rate I had "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BODOE, NO - Reviewed by YULIYA - 02 October 2019

" The price from autoEurope was much cheaper than from the rental company but it was weird that the price was different for the same car when opening autoEurope site from different browsers/computers (it was different for my friend at the exactly same time) "

" Had no problems renting a car with Hertz. Easy pick up and drop off. No extra charge. Car in a good condition. Easy communication with stuff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KRISTIANSAND, NO - Reviewed by CHONGHO - 25 September 2019

" As point 3 "

" It will be good, to inform us in advance that Mercedes C class will not be available . BMW does not have CD player. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by NIKOLA - 08 September 2019

" Great service, i would highly recommend! "

" One of the most effective and fast service that i have experienced with car rental. Car was also amazing with loads of extra gear "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by TAMAS - 04 September 2019

" All of information was correct "

" The car was dirty, a lot of waste was inside the car, the outside wasn't cleaned also. I made a complain, but I revceived answer not yet. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 6

OSLO, NO - Reviewed by PRAVIN - 21 August 2019

" Ecellant Experiance "

" The Hertz is very efficient. They delivred tha car prmptly in nice condition as requestd 1 month before. I really appreciate their support "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BODOE, NO - Reviewed by BURKHARD - 20 August 2019

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by GIRTS - 16 August 2019

" It was easy to book the car through the web of Auto Europe. "

" Everything went quick and smooth. Good personnel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by RIK - 13 August 2019

" Very smooth and efficient experience. "

" Smooth overal experience. Pick up was very efficient. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

OSLO, NO - Reviewed by VITALIJ - 07 August 2019

" Good service. Cheep prices. I would use it again next time. "

" Good service. Good car. Helpful staff. Only one improvement - we were returning car in center rail station in Oslo and the return address was different from actual location where to park the car. It was hard to find in the center of city with busy streets and lots of one way streets. Location and tips how to find it can be provided if you are returning car in a different location than taken. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by ROGERIO - 01 August 2019

" Amazing Norway!!, travel by car is the best way to have the full experience!. "

" Excellent car and fast service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by DUKE - 28 July 2019

" No explanation on auto pass. "

" Not very professional. I was surprised at poor attitude of the staff. They don' t do their full duty to explain to coustomers. Also the maintenance was so poor that I was embarrassed in driving.Low tyre air pressure, low ad blue, low window water gage etc. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 4

OSLO, NO - Reviewed by MUHAMMAD ATIF - 28 July 2019

" Auto Euro send me a that Aggrement mancation Hartz contect Numbers for sandefejord office is not working also Hartz staff not co operate in other offices every office work don only our office I feel thear it's not a combined company once I booked a vehicle thay can't help me in this regard for customer savings money etc also thay can't onwer 3party booking customer As well as I call auto euro repersantative thay can't support propyley as well as not office in Norway Autoeuro office only in Germany also Hartz not give me a 4x4 Vehical so my plane trip very badly disturbed i can't go to Lofoten side can't drive out of the asphalt road if I booked a non 4x4 vehicle it's available on that day 50% less thAn 4x4 Also save 16% money for airport sarchag if I cancel that time this booking it's a long process and dedication money as well as I m totally disappointed also you can't compalsate in this regard So kindly chang your polices like a frandly also Chang your staff behaviour "

" Dear. Sir /madam I book a Vehical frome auto euro 4x4 when I reach Sandefjord for pickup vehicle your representative tolde me that Vehical is not available than he give me a this one Vehical Any way Today at 8:20 am I return back this Vehical to your office at Sandefjord airport office Also check the vechical jointly also your representative told me it's ok Vehical received as per deliverd Full tank is full and no demag Vehical Received as per deliverd conditions Your representative told me send a confirmation mail for receiving a Vehical in good condition Butt He can't send a confirmation mail I send a mail to hartz butt can't reply till now I call to ur repersantative they can't satasfied me also can't reply my mail also can't customer service after sell is very poor Before receiving that vehicle I go to a your office in Oslo in central satation dated 18/07/19 at 9 o clock for information regarding our booked Vehical is available in Sandefjordsveien airport office or not available thear etc Butt your staff can't co operate in this regard 2 girls thear she's tolle me thay have no excess in Sandefjor Hartz office I call your office customer services office frome your fixed machine phone thear 30 minths I m calling ur customer officer butt no reply as well I complan your repersantative than she mail you for call back me than your customer service officer after 2 hourse I tolld your office kindly help me in this regard is it possible I received this car frome ur city office in sandefejord because airport extra charg 16% for service charges as well as he can't support me in this regard he told me your booked vehicle available in airport office also wrong number putt on booking paper so I can't understand your customer service I reached in airport thear not available any 4x4 Vehical thear so my trip is very bedly disturbed because I can't drive this car out of the asphalt road also my time vest in your office 4 hourse As well as Than I back the Vehical I reach ur office in7 o clock and i wait ur repersantative for checking this vehicle both of us I wait a lot thear also checked vehicle bothly butt you can't send me a mail in this regard Also you can't give me a tolls deduction sheet after 3 4 days Send me a details of tolls taxes Butt still can't realised 3000 Nok as per security money I totally disappointed your staff behaviour as well as your term and conditions I will be waiting for your reply Regds Muhammad Atif "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OSLO, NO - Reviewed by PRAKASHA - 12 June 2019

" Our car was upgraded, that was a surprise for us. "

" Service was awesome. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BODOE, NO - Reviewed by PANG CHI - 20 May 2019

" Nice trip "

" Easy to rent, easy to pick up, very nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STAVANGER, NO - Reviewed by FRANKLIN - 08 January 2019

" MARAVILLOSA "

" EXCELLENT "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORP, NO - Reviewed by CATALIN OVIDIU - 07 September 2018

" The staff didn't go out of the office to prezent me the car. My card is still blocked with the warranty money, and 5 data have passed since I returned the car!? I contracted a manual driven car, but i received an automated driven car. "

" The staff didn't go out of the office to prezent me the car. My card is still blocked with the warranty money, and 5 data have passed since I returned the car!? I contracted a manual driven car, but i received an automated driven car. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EVENES, NO - Reviewed by GUGLIELMO - 17 August 2018

" Good experience, no surprises. Prices could be lower. "

" Good service, professional attitude "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OSLO, NO - Reviewed by SANFORD - 08 August 2018

" We had a great trip! "

" Good car and price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRONDHEIM, NO - Reviewed by CHENHUA - 07 August 2018

" Good company to deal with. "

" Feel very comfortable with Hertz. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

OSLO, NO - Reviewed by SUET FAN - 05 August 2018

" We got a new car with Hybriod. It saves money. "

" Different drop off station let customer has more feasibility. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by JURIS - 04 August 2018

" Auto Europe give you a chance to book car cheaper and sometimes with extras like super insurance. "

" Booked small car in Bergen airport (Norway), Hertz wanted to give me 1.0 litre Hyundai, but offered me an upgrade to Subaru XV 2.0 litre petrol automatic for extra 5 Euros a day, total 35 EUR a week. Agreed to take more powerful car as there was many hills and mountains. At the very begining car felt underpowered and felt like slipping clutch. Started to wonder if anything wrong with a car tried to contact for help but didn't get through to anyperson so continued mine journey. Later that day I found in glovebox a paperwork from Highways agancy that stated that this car actually was 1,6 litre petrol. When we took car back to drop off and explained the problem they promised to reimburse me with 15 Eur (145 kroner) from the toll road bill. I asked if theres any receipt that states final bill, instead they told me that I will receive invoice through eMail which I got day later but with full amount of toll road bills and no discount at all. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TROMSOE, NO - Reviewed by MAREK - 03 August 2018

" Very Satisfied, great insurance with autoeurope "

" Very Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAMSOS, NO - Reviewed by COLIN - 29 July 2018

" The saga with Europecar should be on the record. Suffice to say that, I believe, the web site incorrectly recorded my pick up time and by the time I discovered the problem it was the weekend. I received zero sympathy and zero help in sorting the problem from Europecar. THE HERTZ people in Namsos were fantastic "

" The experience at Hertz was fantastic. I was not very impressed with the approach of the Europecar. Unfortunately your questionnaire does not distinguish. The Hertz people were great. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by FERENC - 19 July 2018

" not good that, if Hertz staff uninformed about my rental conditions, as they offered extra insurance, I had it from my booking from AE. They don't know if which kind of insurance I have booked, is that possible? Car was not that type I have choosed, but same category and therefore not a big issue for me. It was a little bigger only, can occuse interesting situation on side roads in Norway :-) "

" It was nice, after working hours they accepted the key at drop off. No needed to park till next morning on street, and my job was over. Thank you. It is not good that, if Hertz staff uninformed about my rental conditions, as they offered extra insurance, I had it from my booking from AE. They don't know if which kind of insurance I have booked, is that possible? "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

OSLO, NO - Reviewed by KONSTANTINOS - 18 July 2018

" 24 days rental with a kia Niro.... Superb!!! "

" Professionals! Positive exp. 24 days rental all super! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by SEENIVASAN - 10 July 2018

" The Car breaking has to be checked bcz when we are driving in down hill road the car is not stopping when we apply brake. Takes some time or we need to hit the brake strongly which totally makes the car to full Halt I would also recommend to put the sign boards or instructions on how to reach the Kiosk at Central Railway station. The most important thing is we paid 390 NOK for GPS, but in most cases will not show the proper route or even does not suggest the alternate route if we have a road block. We used our mobile GPS in most of the cases. I request this point to be taken on priority since the PAID service delayed our trip progress to great extend and extra kilometers to reach the right direction again "

" The person was really good and supportive when we picked car from airport. This was my first association with HERTZ and was really nice and Fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

EVENES, NO - Reviewed by NORA - 10 July 2018

" Dear Auto Europe, I have a complaint about my reservation, here comes the details: 28 June 23:50 I booked a car through you website (pick up at Evenes airport Norway from 29th June till 7 July). I received an e-mail with a document. During the reservation process I had to give the data about my Bank card and after the reservation, Auto Europe immediately got the whole amount of money. 29 June 7:16 I received an e-mail from the security (Hassiba Gasmi, Accounting Department, Auto Europe Deutschland GmbH). He required information and documents. 29 June 7:47 I replied to the e-mail and sent my scanned documents as attachments. 29 June 8:14 I received the CONFIRMATION about the reservation and the Voucher 14743346. 29 June 20:15 I landed at Evenes Airport, went to the Hertz desk (as I read on the Voucher) and realized that my name was not on the list and I had NO reservation. I called the head of local Hertz (Ann-Kristin, Storgata 23, 9406 HARSTAD, Norway) by phone and she checked what had happened. 29 June 20:31 I received an e-mail from Ann-Kristin with a fax document that my reservation was cancelled on 29 June around 8.30 without any reason. It was almost 21 o'clock, and I had no car however I prepaid the whole amount! It was very frustrating and I did not know how it had happened! Finally, we had to book another car and paid another whole amount again! It was not my fault, I had a Voucher and a confirmation about my reservation but I got in trouble because of something, which I had no information about. I asked my Bank and they said that on 3th July they confirmed and booked the amount (1070.42 EUR = 358 987 HUF). I request to arrange the process of sending back to me the whole amount of money to my bank account immediately. Name: OBERMAYER NORA Bank: Budapest Bank IBAN: HU83101036231546100001005007 It was a very bad incident, which I had never experienced before. I guess it was an administration mistake or failure but I found myself in a difficult situation. I ask you to can solve this problem ASAP! Regards, Dr. NORA OBERMAYER "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGEN, NO - Reviewed by ILZE - 03 July 2018

" n/a "

" Highly recommend as it was the fastest car rental procedure in my life :) All the service was very convenient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by ANTONÍN - 02 July 2018

" The car was Japanese hybrid Lexus which some people would consider expensive and luxurious. I would rather enjoy announced VW Golf - easy and more spacey car without surprises. But overall impression of Hertz - quite good. "

" Stuff was friendly and everything went quickly. Drop-off was easy. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by MIRAN - 01 July 2018

" OK "

" Everything OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by RAUL - 27 June 2018

" I HOPE YOU CAN HELP ME WITH THIS THANKS "

" I AM STILL WAITNG MY INVOICE AND THE RECIPMENT ABOUT MY CAR. THE REST WAS 100% "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by DMITRY - 13 June 2018

" All was good. "

" Everything was according my wishes, excepting return of deposit: 5 day ago i returned the car, but card is still blocked. On the second day after returning I received an invoice with amount to pay. By the way the amount of deposit is very huge: 3000 NOK for fuel and roads fee. At the travel time 1 week i spent 800 NOK for fuel and 350 NOK for roads fee (according invoice from Hertz). "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10