Auto Europe
- North America
- Central America
HERTZ NETHERLANDS CUSTOMER REVIEWS
- 8.3
- 8.7
- 9
- 9.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ NETHERLANDS Car Rental Reviews
Average Rating for Hertz :
AMSTERDAM, NL - Reviewed by THIERRY - 06 September 2025
" Pick up and Drop off went well Still try to understand why you asking a 25 euros to drive abroad. Fair ? while you are anyway insured. It seems it is to make easy money As cars are now very different, would be good if the staff can help before asking "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by SAMER - 07 July 2025
" when i took the car there were no one, i just took the key and drove. when i delivered the car they were looking for tiny scratches which i didn't look to it when i got the car. but already i told them i have insurance. "
" they didn't accept the protection from your side and they said i need to claim through auto Europe, "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by KARL - 09 June 2025
" thought the entire process was easy and efficient "
" Hertz did a great job. check in and check out were very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by KORAY - 05 June 2025
" positive in general "
" The car was super clean, thanks to the people cleaning cars! The oil maintanence was late 1200 kms when I received the car. I was told it is safe to use the car. I had no issues with the car but being later for so long time raises concerns "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ELI - 22 May 2025
" Excellent value for money. Very easy booking and full disclosure of terms and conditions. Will be happy to use your services again. "
" Helpful staff in spite of one hour delay in the car delivery due to lack of vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by LINDA - 12 May 2025
" Staff was courteous and friendly "
" Car had very dirty windows and NO washer fluids. We bought paper towel and window cleaner. Several extra charges were added after we turned in the car. Impossible to tell what the charges were for. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by TONU - 20 January 2025
" I am very unsatisfied. I paid twice. rented a car for one day and paid to auto europe 140 eur and to Hertz 255 eur on top of it. taking out the fuel cost of 180 eur I still paid for 1 day of renting to Hertz 70 eur. it was too expensive. "
" kk "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ANDREI - 10 January 2025
" Smooth and easy experience, already recommended to several friends, thanks! "
" Quick and helpful staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SIEW WATT - 29 October 2024
" It has been a wonderful experience driving around w a good car. "
" Nice experience - direct and effective. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by ROBERT - 12 September 2024
" Good car, good service, good price "
" Friendly and efficient service. Good car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by LUCIANO - 21 August 2024
" ..... "
" .... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by AMOS - 02 August 2024
" good "
" always takes very long to get the car "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by JOSE - 12 July 2024
" Just upset with the whole experience because they didn't have me the car I rented and then they played this on me. "
" They deceived me to return the car that was an electric polestar with the battery empty. They told me that they would charge it there. But what they didn't explained was that they would charge me for that. And worst was that I was charged fully for everything when they gave me the car with the battery 80%. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ROBIN - 20 June 2024
" Evr.ok :) "
" Evr.ok :) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by EROL - 09 June 2024
" What I paid to AutoEurope for voucher 450 eur yet hertz's bill showed 378 eur. I ended up paying additional money on top of voucher. I will never use autoeurope. I paid ridicilous amount total of 939 eur. I could rent anything for that price. There are hidden fees and voucher does not mean anything. I recommend everyone to book directly with hertz or avis; do not hae autozone "
" What I paid to AutoEurope for voucher 450 eur yet hertz's bill showed 378 eur. I ended up paying additional money on top of voucher. I will never use autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by JISHNU - 29 May 2024
" Not all the details were clear on the Auto Europe website. The info regarding the boder fees was not mentioned in the list. "
" Good service at the counter. Quick service. Clear instructions. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ETAY - 05 May 2024
" auto europe reservation was fantastic. thank you "
" was told super coverage was 100 euro additionally and eventually was charged for 200 Euro "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by BOBAN - 21 April 2024
" No "
" You took money from our account in a second at the booking moment In next 5 min you canceled booking but money stile not send back to account How is that possible How many days I should wait for money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LEONARDO - 05 April 2024
" Great service! Highly recommended! "
" Great service! Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by TAYLER - 28 February 2024
" It would be nice to have my Hertz membership added to the booking, but otherwise loving the AutoEurope service and website "
" Easy, as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by BRIGITTE - 09 February 2024
" I've been renting my cars at Auto Europe for 10 plus years and always smooth. This time wasn't different. "
" Clear, easy, no difficulties, no stress. Great way to start a holiday. The car was great, clean, fine ride. I turned the car in at 6am, never did that before. When I arrived at the airport I thought: OMG! They are still closed. But, the signs and instructions were very clear so everything went perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by ROMAN - 23 January 2024
" Issue with „full coverage": although charged for it by autoeurope when i did the reservation, Hertz did not have it in system. Had to pay additional 106€ "
" Nothing to add "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by DURK - 20 December 2023
" Customer service needs to use its experience with airline cancellations better "
" Hertz is fine, just that customer service in Spain did not give me the right information (I wrote to that department about it) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LASZLO - 26 October 2023
" Nothing special, everything was ok. "
" Car was smaller category than expected. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by SVETOSLAV - 13 October 2023
" Paid double, to both Hertz and Auto Europe. "
" Paid double, car was incredibly dirty (including what seemed to be used pills plastic packaging in the console) "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
AMSTERDAM, NL - Reviewed by DAN - 26 September 2023
" Disappointed mainly on the extra invoice issued by Hertz. "
" It was a long wait at the counter. I've been offered to insistent extra insurance. I've been invoiced after drop off for extras which were included - like km and airport fees which have beed deducted from my card amount blocked in hertz favour at check in. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by COSMIN - 16 September 2023
" n/a "
" n/a "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by MICHAEL - 28 August 2023
" I have used Autoeurope for over 10 years and have always been happy of the service often better than the one from car rentals "
" Cars were not very clean outside thus not easy to spot defects during self-inspection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by ALEKSANDAR - 25 August 2023
" Perfect "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MORDECHAI - 23 July 2023
" Easy and simple app "
" Great car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MARKO - 22 June 2023
" zero .... "
" zero "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EINDHOVEN, NL - Reviewed by TOMAS - 12 June 2023
" Everything was as expected and it's pleasant "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JEANNE - 17 May 2023
" i was double charged for the rental car and for about 2 weeks are trying to get you to refund me without any result. i am a regular user of your service and very satisfied until now, this is really not acceptable and absolutely against the law, i request to get back to me as soon as possible "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by IVAN - 12 April 2023
" Never had any problems with Hertz all over Europe, but had a horrible experience with Hertz at Schiphol airport. We were given a smaller car than what we originally booked and made to pay for a downgrade. Simply unbelievable. Originally reserved a Toyota Corolla Estate (with a boot capacity of 590 litres) as luggage space was very important for us. On collection we were informed that no estates whatsoever were available and instead we were given a Jeep Renegade with a 330 litres boot space, almost half what we had hoped for. This of course did not fit us and we were then offered a Lynk&Co 1 vehicle with a boot space of 466 litres. Although this was still 25% smaller than the estate we had reserved, we still managed to squeeze in. To add insult to injury we were advised that we shall pay an upgrade fee of €100 (for 5 days), and miraculously after the car was returned we ended up receiving an even higher bill of €152. Speechless!! "
" Never had any problems with Hertz all over Europe, but had a horrible experience with Hertz at Schiphol airport. We were given a smaller car than what we originally booked and made to pay for a downgrade. Simply unbelievable. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by LIVIU - 23 November 2022
" Good services, quick & clear "
" Matched my expectations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by DURK - 03 November 2022
" nothing to add "
" nothing to add "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROTTERDAM, NL - Reviewed by HANQING - 03 November 2022
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CATALIN - 02 November 2022
" Everything went so smooth and easy "
" Everything went smooth and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by EDUARD - 28 October 2022
" Nice car, good service ,nice experience "
" Very quick service, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PELEG - 03 October 2022
" The price was good and the process easy, no complaints! "
" Good experience and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by KENG WAH - 25 September 2022
" The options and information provided on the AutoEurope website were very user-friendly, helping me decide on the vehicle choice for my upcoming trip with much ease. "
" The customer service kindly upgraded the vehicle to a larger one, thank you for this surprise and very considerate gesture! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CORNELIS J.J. - 16 September 2022
" Auro Europe is always promptly helping "
" It was OK "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROTTERDAM, NL - Reviewed by JEAN J. - 01 September 2022
" Perfect as usual "
" Flight to Rotterdam was delayed by 3 hours. Hertz kept the counter open after office hours in connection with my rental. Great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DIEDERIK - 24 August 2022
" None "
" None "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by JAMES - 19 August 2022
" Depends upon how this will be solved "
" They charged me for a minimal, hardly visible, superficial dent without scratches. It probably did not occur during my hiring period, but the attendant at the car pick up failed to do an inspection of the car with me. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by NAIM - 08 August 2022
" Perfect...great staff...great car "
" It was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by DOMINYKAS - 01 July 2022
" Perfect, nothing to add "
" Perfect experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DANIEL - 29 May 2022
" 100% "
" 100% "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LEONARDO - 20 May 2022
" As usual, flawless experience! "
" As usual, flawless experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by TIMOTHY - 05 May 2022
" I thought your website was the easiest to comprehend, and that many of the recommended insurances were included in your rate. "
" 1 agent at AMS with 30 in line. 2nd agent arrived when we got to front, we couldn't hear her, after 10 minutes her computer crashed, causing further delay. Finally got down to car, loaded up, couldn't get GPS to work, went back to get help, the agent came out and tried to set it up, said it had to work with our phone. We left and tried to ensure we could make it work, but failed. Returned to agent, a different agent came out to help and determined our car didn't have GPS (which we had ordered), that's why it didn't work. Offered to take off the GPS charge, which we declined. Hunted for vehicle with GPS, offered us a minivan, which we declined. He then found an Aygo with GPS, helped us set it up, and we were finally on our way after losing over 2 hours. They did waive the extra driver fee to offset our inconvenience. The car was great, wish they'd given that to us first. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by MARK - 11 April 2022
" literally nothing to fault. "
" Excellent staff and service, beyond expectations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DURK - 07 April 2022
" Very good "
" The reservation on the credit card has no been taken away 5 days later... I rented "Ford Fiesta or similar Economy 4 Door Car" and got Fiat 500 with only TWO doors. It was no problem in the end, but still. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by JOSEPHINE MARIE - 19 March 2022
" Like always,everything was ok "
" Everything was ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by VIRGIL LEONARD - 15 February 2022
" Ok "
" Extra cost for winter tired. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMERSFOORT, NL - Reviewed by MICHAEL - 25 December 2021
" Quick and easy, competitive price. "
" Efficient. Slightly upgraded, new car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROTTERDAM, NL - Reviewed by NIKOLAOS - 25 November 2021
" Autoeurope is reliable and provides excellent service. "
" The overall experience is very good. But it's Thursday and they haven't released the guarantee they kept when I took the car. Note that I returned the car on Monday morning. I hope they will do it as soon as possible. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CATHARINA - 13 October 2020
" Great experience never had a problem with an Reservation done through auto Europe. "
" Was extreme,Y please had rented a. Car for 7 weeks before the starting dat with sixt . but I needed to renew and Herz was cheaper. They upgraded me to a fantastic car, and I was great . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MIRO - 03 September 2020
" In cases like this, there should be a service which would come and exchange the car with technical malfunctions, without user losing valuable time. "
" First car I picked up , had big issue with shaking of the brakes while moderate braking. Customer service sent road assistance, but it was obvious that issue cannot be solved on the spot. Later that day, I had to drive back to pickup site to exchange with another car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by FRANCISCUS - 25 March 2020
" very good service and car "
" No luggage trolly on the drop off place to put our luggage on but the man brought us with the car to departure hall Incl luggage "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by TARUNSINH - 06 February 2020
" Nice experience "
" Nice experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by DANIEL - 27 January 2020
" Your reservation center never did the changes I requested to the rental adding to the bad experience with hertz, your agents kept repeating that the server was down and would not take the pain to write down my request and have booking modified "
" The car I was given in SCH was a category lower than rented and in terrible exterior condition. I had to argue to get another car and lost at least half an hour waiting although I'm a Hertz Gold One way fee is extremely expensive "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by PIM CORNELIS - 23 January 2020
" as always, perfect service "
" as always, perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by WILLEM - 17 December 2019
" autoeurope service is ok incl. after sales. "
" it took too long at the counter to get the car (papers) "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANNA - 15 December 2019
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ASEN - 28 November 2019
" normal "
" when I make a reservation through my cell phone I set a mileage limit of 4800km for the whole contract, it is a problem for me and I am not satisfied because I use the car for business trips when I ask for a change to this clause, from desk they say they can change it or they don't want to "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 1
AMSTERDAM, NL - Reviewed by LIVIU - 26 November 2019
" Easy to book with Auto Europe, had used it before and I hope I will use it again for the future. "
" Quick pick-up and drop-off procedures. The car its self had minor bumps and scratches but not a big issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by MILES - 23 October 2019
" Didn't get the correct car but we got upgraded so that was a bonus. The staff are okay not the friendliest. "
" Didn't get the correct car but we got upgraded so that was a bonus. The staff are okay not the friendliest. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROTTERDAM, NL - Reviewed by JOHANNES H - 23 October 2019
" Efficient service and handy location "
" Efficient service and a handy location "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by PAVLO - 20 October 2019
" autoeurope is very good "
" thank you "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DEN HAAG, NL - Reviewed by RICHARD - 30 September 2019
" Easy to book and use. "
" Good location and quick service. Helpful information from the staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by GEORGIA - 05 September 2019
" Excellent "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by SVETLANA - 30 June 2019
" No problems with booking, no problems that we are using auto europe super cover and not hertz super cover. "
" Almost no waiting. To get the car waited just the previous customer, no more than 5 minutes. At drop off also no more than 5 minutes, the hertz employee told us that everything seems ok with the car and sent us to go directly to the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by OVE - 14 May 2019
" Well presented pricing and availability options in web, fairly good price for full (excess refund) insurance. "
" Small and very efficient city office. Excellent car condition and equipment. Only drawback is the lack of dedicated parking place for returning the car during non-office hours (in the city with literally no free parking space available on the streets). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MIKE - 03 May 2019
" Auto Europe was a great way to go for renting a car! Easy online booking, pickup and return! The only problem we had was the gps system. It took us on every small road, through small villages - no matter what settings we put it on! We saw a lot of beautiful and quaint places, but had to miss some of our planned destinations because it took twice as long to get there! One person told us it is set up that way because the freeways are so busy and they are trying to keep excess traffic off of them. Had to use google maps on our phones, but didn't always have service so had to rely on the car's navigation system. Other than that we had a great little car to drive! "
" A bit of a wait to get to the counter, but that was to be expected with a busy airport! The staff was very pleasant and helpful with all our questions when we picked up the car and returned it. Thanks Hertz! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RAJAGOPALAN - 26 April 2019
" Very Satisfied with the service "
" Very Satisfied "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by OLES - 28 February 2019
" I would like you to explain amount withdrwoan from my card: it is 229,50 euro, different from the invoice, where is 202 euro. Why difference wasn't returned? "
" I would like you to explain amount withdrwoan from my card: it is 229,50 euro, different from the invoice, where is 202 euro. Why difference wasn't returned? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ELIODOR - 29 November 2018
" Very positive "
" Very friendly and professional staff. The car was really nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARNHEM, NL - Reviewed by CHRISTOPHER - 22 October 2018
" The booking was easy, the pick-up and drop-off processes very simple. Staff were friendly and polite. "
" The booking was easy, the pick-up and drop-off processes very simple. Staff were friendly and polite. Good job! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by MYKYTA - 22 September 2018
" . "
" fast and smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CINDY - 30 August 2018
" Very easy to book online. The counter staff discourage from taking the additional coverage and insurance with auto europe "
" The counter staff mentioned 15 mins to have the car ready, I wait 35 mins standing. Drop off not very clear in the parking... "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by YUN - 27 August 2018
" Excellent car with gas saving! "
" The clerk is very nice and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by ANGELIQUE - 27 August 2018
" r "
" r "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SEONA - 27 August 2018
" Would recommend, and will use hertz again "
" No issues, easy pick up and drop off. Best value available at short notice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by STINE - 11 August 2018
" My all time go-to for car rentals anywhere I am. "
" Thanks for quick & efficient service, and excellent car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EINDHOVEN, NL - Reviewed by LUIZA IULIANA - 22 July 2018
" I am satisfied and intend to use the same companies also for the future "
" it is about 15th times I rent with Hertz in the last 2 years and it was always a pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GEORGIOS - 12 July 2018
" I recommend Hertz for sure!!! Great customer service very easy for take and return and gently stuff .... the car in perfect condition!!! "
" It was a great pleasure for me. Everything was on time easy and the car was awesome!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by DEEPAK - 22 June 2018
" We booked an economy automatic class vehicle and was given a mini class 2 seater vehicle as an option, stating it is all the same class, whereas it is clearly different classes of vehicle on the auto europe website. Auto europe customer care made us wait 15 minutes without any resolution except to cancel the booking free of cost (whats the point of booking it 3 months in advance only to cancel it free of cost and ruin the whole planned evening???). Finally, we were offered another car by Hertz for which we had to pay extra and got a 4/5 seater car. We have had good experience with auto europe before, but after the last few times, think will have to start looking elsewhere. "
" car class of auto europe and hertz do not match and hence we were given an option of mini class car. we were offered an upgrade of much higher class at a much extra cost. Our request to pick a car of our category at a different location of Hertz was also not entertained. Finally after to and fro between Hertz and auto europe customer car. We were offered another car with an extra cost. Not happy with the whole process but appreciate Hertz atleast giving us another car as an option. But equally mad at Hertz to offer random category car and argue over the booked one stating the lame reason as "we only have this car available right now" "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRONINGEN, NL - Reviewed by HEINDRICH - 07 May 2018
" Would definitely use the service again. "
" Nice and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by ROMAN - 23 July 2017
EINDHOVEN, NL - Reviewed by LUIZA IULIANA - 22 May 2017
" Great experience, friendly and care for the client "
AMSTERDAM, NL - Reviewed by AHMAD - 21 May 2017
" Dears Every thing was ok, but we had to pay for the full insurance again on the desk!!!!! "
EINDHOVEN, NL - Reviewed by DAVID - 11 May 2017
" Even though there were problems with Terms of Service between Auto Europe and Hertz, we managed everything as we needed. "
" I did not like the fact that even though the Terms and Conditions of Auto Europe say that we can use our Debit Card, Hertz did not allow so at first point. After insisting on this option, the officer called the manager and only then it was possible. However, while having deducted 700e in advance with a note that it can take more than a month to return the "unused" portion of money. "
EINDHOVEN, NL - Reviewed by GÁBOR - 07 May 2017
EINDHOVEN, NL - Reviewed by CSABA - 10 April 2017
EINDHOVEN, NL - Reviewed by WILLY - 20 March 2017
EINDHOVEN, NL - Reviewed by GEDIMINAS - 14 December 2016
" Had to call around 3 times, to cancel reservation, change name of the main driver, still everything was useless. Didnt get any car at the pickup point and literally lost money for 3 days rent... not recomended. "
" Normal "
AMSTERDAM, NL - Reviewed by CORNELIS - 12 December 2016
" Well arranged, no delays. "
" Hertz service is very good, Hertz even upgraded my car without extra payments. "
AMSTERDAM, NL - Reviewed by PIETER - 21 November 2016
" READ THE EMAILS I send to your offices ! ! ! I'm 70 years old I have rent a lot of cars world wide . But the service from your company is very DISSATISFIED ! "
" They gave me a good service in Heerenveen ! After the Disaster at Schiphol Airport . Do read my emails I send to your offices in Germany "
AMSTERDAM, NL - Reviewed by TECHIN - 18 November 2016
AMSTERDAM, NL - Reviewed by MARDIAH - 09 November 2016
EINDHOVEN, NL - Reviewed by ISTVAN - 24 October 2016
AMSTERDAM, NL - Reviewed by GJORGI - 13 October 2016
AMSTERDAM, NL - Reviewed by DMITRII - 31 August 2016
" I still not received 240 EUR taken from my bank card as deposit from Hertz. They promised that the sum would released next day. "
ROTTERDAM, NL - Reviewed by ANDRE - 28 August 2016
EINDHOVEN, NL - Reviewed by PAUL - 26 August 2016
" I recommend Autoeurope as they answered all my queries before the rental commenced. "
" Staff at Eindhoven where very proffesional. "
AMSTERDAM, NL - Reviewed by NATALIYA - 11 August 2016
DEN HAAG, NL - Reviewed by UMIT - 03 August 2016
" I am stil waiting to send me back the money they keep for guarantee, i gice back th acar at the time we have deal and without damage, They told me that the porcedure of giving back the money is 10 days i took a car in 21.07.2016 so i am waiting stil... Best regards "
AMSTERDAM, NL - Reviewed by MAN CHIU - 02 August 2016
" Hertz had some unknown charge (almost a double charge of original rental). Hertz said they could not help as I booked via AutoEurpoe. I am asking AutoEurope regarding additional charge. but never get a response and update at all. "
" Hertz could not explain the additional charge. They only asked me to contact Auto Europe. "
AMSTERDAM, NL - Reviewed by YING-CHE - 30 July 2016
" Good pricing "
" Good service "
EINDHOVEN, NL - Reviewed by LUIZA IULIANA - 24 July 2016
AMSTERDAM, NL - Reviewed by HIRO - 22 June 2016
" Very satisfied. Keep it up "
" Totally satisfied "
AMSTERDAM, NL - Reviewed by MARTY - 05 June 2016
" It took over an hour before our car was brought to us. No one came to see if we had any questions on the car; we had to go get someone and wait before he and she would appear. Returning the car did go smoothly. "
EINDHOVEN, NL - Reviewed by SÓS - 26 May 2016
AMSTERDAM, NL - Reviewed by ANGELOS - 13 May 2016
" excellent "
AMSTERDAM, NL - Reviewed by MOHAMAD - 13 May 2016
AMSTERDAM, NL - Reviewed by OLEG - 11 May 2016
ARNHEM, NL - Reviewed by MICHELINE - 23 April 2016
AMSTERDAM, NL - Reviewed by SOO KOK - 22 April 2016
" Fast and easy. Gave me a great upgrade and a good price. "
EINDHOVEN, NL - Reviewed by MOTIU - 23 March 2016
" I am unhappy because I booked at the last minute, with a maximum of 12 hours before pick up the car, I could not pay by card in Eindhoven, but I have high car tax remember me like I be fully rented car. I paid two services that I had to rent another car from another company. "
" I am unhappy because I booked at the last minute, with a maximum of 12 hours before pick up the car, I could not pay by card in Eindhoven, but I have high car tax remember me like I be fully rented car. I paid two services that I had to rent another car from another company. "
AMSTERDAM, NL - Reviewed by ESTEBAN - 07 February 2016
" Experience very bad . We notify the central reservation to arrive at 00,30h and they confirmed that there would be someone waiting . at the airport office it was locked and the keys were left in an envelope at a point of information, without being able to hire an additional driver or anything. to return the car at the airport in Berlin, the girl knew not speak any English !! only German, so it was very difficult to understand her ... "