Auto Europe
- North America
- Central America
GOLDCAR CROATIA CUSTOMER REVIEWS
- 7.8
- 7.8
- 9
- 8.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GOLDCAR CROATIA Car Rental Reviews
Average Rating for Goldcar :
ZAGREB, HR - Reviewed by ANTONIO - 25 August 2025
" Great choice of vehicles "
" During reservation I booked from 08:00-21:00. On voucher it is stated that they are open all day but we were picked up 10min late although and they told us that they are open till 20:00 so we had to go back earlier than reserved "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PULA, HR - Reviewed by JEROME - 20 August 2025
" Use most of the time autoeurope, went fast and was simple, goldcar professionalism was the cherry on top. "
" Staff was nice, well prepared and took time to check the car. As good as best in class. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JASVINDER - 27 June 2025
" Wonderful experience, highly recommend the Gold Car "
" very new car, very good service, no hassle, excellent value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ROBBY - 13 June 2025
" needed to pay €161 because of no personel assurance when booked at autoeurope "
" needed to pay €161 because of no personel assurance when booked at autoeurope "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by DAVOR - 07 May 2025
" Great experience "
" Great experience with Goldcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by DAVOR - 20 February 2024
" As always very nice. "
" Everything was perfect except that I have ordered and Payed for VW T-Cross or similar but I received Skoda Fabia. My class of the vehicle was not available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by DMITRY - 15 March 2020
" Good service and cars. "
" Good servis and cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by JOAN - 22 October 2019
" I am really dissapointed with Goldcar treatment not with Autoeurope, but you brought me to them. Just to point out that the functioning of your super cover option is a bit complex. "
" Not good , I did contract the super cover option in the Autoeurope website, then when I arrived in the Goldcar stand in Zagreb they said that they do not accept extra covers from the on-line renting. So they really pushed me to pay for their full-coverage inssurance, which was 130 euros. Also making me know that without their full-coverage any little damage would be charged at least with 250 euros. At the end I paid their full-coverage with the feeling they were taking advantage of my situation and the other costumers starting their holidays. The place was filthy and chaotic. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by KNUT - 20 October 2019
" I am awaiting resolution on fuel charges before my final judgement. "
" 1. When I came to pick up the car (at 14:45), I was asked to wait 15 min because of crew change, new crew on at 15:00. After 5-10 minutes they decided to check out the car before crew change. 2. (I feel cheated for fuel.) I picked up car and forgot to check fuel gauge (car should be delivered with full tank). After driving 100 km, I noticed fuel gauge showing slightly more than half full. When I returned car, I topped up tank at last filling station before airport (2-3 km), in fact to tank overflowing. Still after I had returned car, Goldcar claimed car was not full and charged for short fuel and extra refuelling fee for not returning car with full tank. When adding up fuel I filled and distance driven, the apparent fuel consumption is 10 lit/100 km, which is twice Peugeot's consumption rating (5 lit/100 km) for this type car (????). 3. When I returned the car, I forgot my personal GPS in the car. Goldcar confirmed it was found in the car, but they could not send it to me. I would have to arrange to pick it up from the airport office. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ZAGREB, HR - Reviewed by NERINO - 21 September 2019
" will rent and recommend. "
" Very professional and fast transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by ISTVAN - 20 August 2019
" Overall, I was satisfied with the service. The Goldstar service staff was kind and professional and the vehicle was in good shape. I appreciated the free upgrade as well. "
" The pick up was a bit awkward as I had to call a number to be picked up and taken to the rental vehicle depot, which wasn't very clear in the instructions. I also waited a while to be picked up. Having an office desk in the airport building would have been much simpler. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by JOHN - 01 August 2019
" car dropped back to Gold car with no damage which goldcar employee confirmed please confirm that the block of 1250 has been released from my credit card "
" good experience "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
DUBROVNIK, HR - Reviewed by KENT - 23 July 2018
" Please see comments above. "
" The staff was friendly and courteous. However the car upholstery was not very clean and the windshield was filthy inside and out. also, it was noted on the receipt that we were given a full tank of gas, but it was noticeable less than that. Finally, we were told that we had a purchase a 50 euro "green card" to cross the Bosnia-He border briefly as we were traveling from Dubrovinik to the Zaton Resort. This was a surprise and it added a substantial cost to our rental car (over 50%), and no one at the Border Crossing asked for this card. I feel ripped off. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7