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GERMANY CAR RENTAL REVIEWS
Car rental reviews in Germany
One of Europe’s main powerhouses, Germany is an industrial country with an abundance of history and culture. Drawing in thousands of tourists per year, Germany successfully combines the beautiful Bavarian Alps and the Black Forest with large cosmopolitan cities and industrialised centres. From world-class museums, art galleries and entertainment centres, to historical old towns and quaint centuries old villages. Berlin the country’s capital city provides exceptional cultural venues, whilst Frankfurt is the country's main financial centre providing a vibrant nightlife and plenty of entertainment to match.
With over 65 years of car rental industry experience, Auto Europe is represented at convenient locations worldwide by its long-standing and trusted suppliers. With a large vehicle fleet to choose from, customers can benefit from great rental rates and regular promotions – all of which are designed to save you money. From standard car hire to luxury car hire and motorhome hire – we have you covered. Consult our car rental reviews in Germany to see how previous customers have rating their experience with our service.
AUTO EUROPE GERMANY Car Rental Reviews
Average Rating for Auto Europe :
MUNICH, DE - Reviewed by MARIA MARTA - 19 September 2025
" Everything ran smoothly! "
" Excellent experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by MICHAEL - 19 September 2025
" Very good company "
" Staff member was very helpful Car was excellent "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by AMOS - 13 September 2025
" i wrote it in my comments "
" i was very disappointed when i came to receive the car they told me that i can not get the car because my age which is 81. on mine order i wrote my age and i read that there is no a problem to rent a car .we where lucky to have my friend with me and she is anger then i an and they put here as a second driver and she was driving all the time and plus they added extra charge for insurance and i dont know why because i pay all the insurance when i ordered the car. so i was not satisfied with this all thing "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LEIPZIG, DE - Reviewed by LIVIU FLORIN - 11 September 2025
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KARLSRUHE, DE - Reviewed by ALEXANDRA DIANA - 08 September 2025
" Easy Pick-up and communication "
" Great services and staff. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KARL - 07 September 2025
" It was not clear in the beginning which rules apply to my booking, is it auto europe or keddy. Other than that all was good. "
" Overall experience was good, but counter staff was pressing on extra insurance too much and made us feel bad when we didn't take it. Luckily we also didn't need extra insurance, but still the feeling wasn't pleasant. Also, the person lied about getting the car, he said that if we get extra protection we don't need to check the car before we can drive out from the parking lot, but since we didn't take extra insurance actually we could drive out from the parking lot without extra checking. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETUR - 03 September 2025
" Not so bad "
" Flextogo charged me afterwards of 25 euros for a dirty map under driver´s seat. I have never seen that before but okey I paid only 120 euros for renting from 23rd of August till 30th : one week. They have no desk at the airport which I did not know beforehand. An employee of another car rental company told me. One was to phone to some number to get a shuttle to the location of Flextogo. There was no understandable answer from the given number but soon we saw a shuttle marked Flextogo which got us to the car rental. There were two at the desk taking us in. They only have ipads to work with. A woman registered all the things accurately.( I thougt I had already done that.) She asked if I was to cross borders, I said no. Then she offered either to pay 245 for full insurance for the week or to take 900 till 2500 euros of the card if sth would happen to the car. I took the latter which I regreted during the rental because of the risk but I hope that will be alright because nothing happened to vehicle. The woman at the desk said 245 Euros was a good price and I think she meant it ! I would expect that one could travel freely across borders in (West)Europe in a car rental marked under the catecory Auto Europe and unlimited milage. But that seems to cost some or at least cost more in insurance (?). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by IVAYLO - 02 September 2025
" Everything was fine and smoothly "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AIN - 27 August 2025
" All was very good, "
" Everything was quick and clear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SAVVAS - 25 August 2025
" I enjoyed the experience. "
" All right. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by VICTOR - 20 August 2025
" Little explanation at the cashier desk "
" Car was dirty and scratched, systems not working, couldn't connect to applecarplay, low tyre indicator was on "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by BRUNO - 20 August 2025
" Great booking, but picking up was terrible. "
" 40 minutes waiting for pick-up is unacceptable. Lower segment of car delivered. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by LOI - 19 August 2025
" Recommend for everyone "
" Good service, I booked a small car and I paid extra for upgrade and they gave me a bigger car Peugeot 2008). The car was spacious "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KRISTINA - 18 August 2025
" Everything was smooth, thank you "
" All was smooth, except a second driver fee. It was different (bigger) than in Autoeurope voucher. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HORDUR - 14 August 2025
" I was very disappointed with my recent rental (Voucher EU22689945, RA 96MPVT) because Alamo's counter policy forced me to pay for an additional driver I did not want. The rental was prepaid in full using my wife's credit card, and she was present with the card and ID at pickup. She also authorised transactions via Chip & PIN, which is strong customer authentication under EU payment rules. Despite this, Alamo refused to accept her card for the refundable security deposit simply because I was listed as the main driver. I also had my own valid credit card stored in Google Wallet, but they refused to accept that as well -- even though tokenised contactless payments are secure and widely accepted. As a result, the only way to proceed was to add my wife as an "additional driver" purely to use her physical card -- at a cost of €51.72 plus VAT and surcharges. This was never disclosed during booking and provided no additional service. This feels like an unfair and outdated application of policy that contradicts both the purpose of Chip & PIN security and modern payment acceptance standards. It caused me to incur unnecessary costs. I request that Auto Europe review this case and arrange a refund of the additional driver fee (and related taxes/surcharges) as it was not a voluntary or optional service. "
" I was very disappointed with my recent rental (Voucher EU22689945, RA 96MPVT) because Alamo's counter policy forced me to pay for an additional driver I did not want. The rental was prepaid in full using my wife's credit card, and she was present with the card and ID at pickup. She also authorised transactions via Chip & PIN, which is strong customer authentication under EU payment rules. Despite this, Alamo refused to accept her card for the refundable security deposit simply because I was listed as the main driver. I also had my own valid credit card stored in Google Wallet, but they refused to accept that as well -- even though tokenised contactless payments are secure and widely accepted. As a result, the only way to proceed was to add my wife as an "additional driver" purely to use her physical card -- at a cost of €51.72 plus VAT and surcharges. This was never disclosed during booking and provided no additional service. This feels like an unfair and outdated application of policy that contradicts both the purpose of Chip & PIN security and modern payment acceptance standards. It caused me to incur unnecessary costs. I request that Auto Europe review this case and arrange a refund of the additional driver fee (and related taxes/surcharges) as it was not a voluntary or optional service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ERHAN - 14 August 2025
" Rates are good, site was friendly. Insurance rates are a little high. "
" Te car was not the same as Nissan Qhasqai but little smaller but a good one. Car condition was good and drop off fast and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by ALIN - 14 August 2025
" Extra fees added, hard communication, long response time "
" Very rigid in communication, extra fees added, long response time "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ASHRAF - 10 August 2025
" I always deal with Autoeurope, but I advice them to never deal with hertz Munich. "
" It was the worst experience, they rent vehicles with cheap price but when you drop the car they will do their best to find anything to charge your credit card with huge amount of money. Will never deal with them again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by VLAD - 28 July 2025
" NA "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by AHMET KURSAT - 28 July 2025
" The condition of the car was excellent. Thanks. "
" Thanks to your kind assistance to us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 25 July 2025
" I find Auto Europe to be the best when deciding what vehicle to rent when needed "
" Overall satisfied with the experience, however would like to receive a final breakdown of the total cost as a small charge has been made on return for which I'm unclear for what "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OMER ZAHID - 23 July 2025
" Auto Europe is very effective, user friendly and value for money. "
" I rented a Passat bur they gave me Citroen which is not like as equivalent of Passat. It was very small and we had difficulty to fit as five people family. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUSSELDORF, DE - Reviewed by MARTIN - 20 July 2025
" abismal. location outside terminal (small walk). I know the shared rental facilities for other car rentals in DUS, this was really a problem for the return. Staff with 2 days of experience and unable to communicate. likely not locally employed. "
" inexperienced staff unable to communicate in German, or English for one person. damage 'abrasion in car' is a blanket/dummy charge (I took full insurance). "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by MICHAEL - 07 July 2025
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by TORLEIV DALEN - 02 July 2025
" Find the best offers across rental companies. "
" We rented two cars. My wife had an accident with her car. Not her fault. All documented by the police. It's when those things occures you as a company show what kind of service you provide. It's easy to appear serviceminded when everything goes as planned. It's when things does not goes as planned you show your real service level. I hope you solve this as swift as possible. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by SIMON - 01 July 2025
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by JOÃO - 16 June 2025
" Easy, quick and good prices . "
" Excellent service, all the process very easy and quick "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by HONG - 13 June 2025
" It is very difficult to trust the rental car broker as the actual contract is carried out completely differently from the reservation details. The reserved vehicle type is restricted from driving in Austria and Italy, which is different from the contract details. As a result, a smaller, lower-grade vehicle type was assigned and driving was difficult due to insufficient loading space and inconvenience to passengers. We plan to separately demand compensation for the excessive repair costs (603.63 euros) paid to the rental car company, as well as the inconvenience caused by the discrepancy in the contract details (vehicle type, driving region), and we plan to provide feedback on the progress in the future. "
" Unlike the reservation, the company restricted driving to Austria and Italy, and assigned a smaller, lower-grade vehicle, which was different from the reservation. In addition, the card deposit was charged at 548.05 euros instead of the 200 euros stated at the time of reservation, and excessive repair costs (602.63 euros) were charged for minor scratches on the vehicle upon return, making it a company that is very difficult to trust in business transactions. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by SULTAN SULEYMAN - 09 June 2025
" I will continue booking of my car rentals with autoeurope "
" Always good cars , helpfull staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHANE - 04 June 2025
" Great rental, no issues until the return. This rental is directly from Europcar desk and they were great. Return was interesting since it's general return for all companies at the same location and we were told to leave the keys and didn't have to wait for a receipt by the attendant which seemed odd after a rental. "
" Great rental, no issues until the return. This rental is directly from Europcar desk and they were great. Return was interesting since it's general return for all companies at the same location and we were told to leave the keys and didn't have to wait for a receipt by the attendant which seemed odd after a rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by RICK - 02 June 2025
" Agents in Nürnberg were fantastic, one of them walked us to the car!! Totally unexpected and appreciated. "
" Still haven't received final invoice, we returned the car early due to flight changes and want to confirm our bill was adjusted. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by JENICA CRISTIAN - 29 May 2025
" Very good price "
" Instead of the car rented, am automatic one, I receive a manual car. Also I waited 30 minute for the car in the parking, because the car was not available in the pick up parking. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MEMMINGEN, DE - Reviewed by AGRON - 28 May 2025
" It is beyond my comprehension why AutoEurope cooperates with such scammers as FLEX TO GO and there is no support if you want to dispute the charges. "
" I've been charged 500 euros for cross-border driving without ever leaving the country I rented the car. This happened weeks after the security deposit was released. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NUREMBERG, DE - Reviewed by SERKAN - 25 May 2025
" I want a refund, the reservation did not happen. When I went to the office at the time I made the reservation, the office was closed. There were 5 other families waiting for a car like me. Although it was 12:00, the office did not open and we could not pick up the car. We were both victimized and could not follow a certain program of our trip. There was no one responsible and the phones did not answer. I had to rent a new car at the airport at the last minute "
" I want a refund, the reservation did not happen. When I went to the office at the time I made the reservation, the office was closed. There were 5 other families waiting for a car like me. Although it was 12:00, the office did not open and we could not pick up the car. We were both victimized and could not follow a certain program of our trip. There was no one responsible and the phones did not answer. I had to rent a new car at the airport at the last minute "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by IGOR - 24 May 2025
" You just sell rental packages, but you don't check companies that you work with. You didn't do your job!!! "
" 2 hours waiting to get a car, with only 6 people in the row in front. Extremely slow lady at the counter. I booked VW Golf (or similar), I got Dacia Sandero!!! This is not similar!!! I made drop of 2 hours before schedule, but still got ill for comming 3 Hours late??!!! Scam, never again!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by NIKOLAOS - 21 May 2025
" Very fast and efficient, although you cannot influence the car rental companies about the quality of the cars and the loyalty of your customers. You might probably include a satisfaction rate system for the companies in your procedures. "
" The car was of an inferior category than the booking. I booked for an "economy" category (i.e. Ford Fiesta) and received a "mini" category (Hyundai i10). The car was not really new for a rental vehicle of company of that size. It run almost 9.000 km before my rental and apart from the above the company implemented the "full to full" gas policy without filling the tank before hand over. After about 10 km the gas gauze already dropped by a bar! The counter personnel tried to humour my comment about the size of the vehicle saying that all the small categories are the same! No checking of the car at drop off, to get some kind of a receipt, although that saved my time and effort. Most likely I will not choose Dollar (or even Hertz as are their parent company) in the future. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by OMRI - 12 May 2025
" My main issue is that there is no way to contact you regarding a rental that is done. The car had many problems. I reported the issues to europcar but received not feedback from you or from them. "
" My main issue is that there is no way to contact you regarding a rental that is done. The car had many problems. I reported the issues to europcar but received not feedback from you or from them. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
KARLSRUHE, DE - Reviewed by ALEKSANDAR - 09 May 2025
" Completely satisfied "
" Everything was much better than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by SAMER - 09 May 2025
" Very nice experience... "
" Very easy handover of a car. Lady at the frontdesk was extremely pleasant and professional... We even got the upgraded, better and newer vehicle, than originally booked... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IOANNIS - 07 May 2025
" Auto Europe is a perfect platform in order to find the most convenient vehicle you need.I use it always "
" Clean vehicle,new,very comfortable,it was the one that we had chosen. 8 kms away from the airport the office of Flex To Go,rude shuttle driver and problems with the transport to and from the airport "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LARS - 07 May 2025
" A very nice expereience "
" Very nice service from counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JAMES - 07 May 2025
" Very negative interaction with the Avis agent who has apparently attempted to steal and cheat us (see comment above). I booked through Auto Europe and presented a fully pre-paid voucher including all insurance, fees, etc. Upon arrival, the agent at the Frankfurt airport informed us they had NO cars for us and we would need to wait TWO HOURS. I then informed the Avis agent we would walk across to the Auto Europe rental desk and request they try to book us with another rental company. The Avis agent then informed us (in very poor, hard to understand English) he had one car he could provide for an additional 80 Euros. Our group discussed this and accepted his offer. After taking my I.D. and credit card (for the 80 Euros payment), he turned the computer screen to me, showed an enlarged, zoom-in signature box (zoom did not show any support text), and told me in initial, then, repeated this to show another signature box). I requested to see the documents I was signing in English and was told by the agent this was not available. I asked him what I was signing and he said,"for the 80 Euros charge." I signed and initialed believing and with the understanding I was ONLY agreeing to pay an additional 80 Euros over the 581 Euros on my pre-paid Auto Europe voucher (which I had previously presented and provided). I was given the car keys and directions to the car. The following day I received an email from Avis with PDF documents attached showing a credit of only 461 Euros for my pre-paid Auto Europe voucher AND an additional 861 Euros charge for upgrades and options I did NOT request or approve. "
" I booked through Auto Europe and presented a fully pre-paid voucher including all insurance, fees, etc. Upon arrival, the agent at the Frankfurt airport informed us they had NO cars for us and we would need to wait TWO HOURS. I then informed the Avis agent we would walk across to the Auto Europe rental desk and request they try to book us with another rental company. The Avis agent then informed us (in very poor, hard to understand English) he had one car he could provide for an additional 80 Euros. Our group discussed this and accepted his offer. After taking my I.D. and credit card (for the 80 Euros payment), he turned the computer screen to me, showed an enlarged, zoom-in signature box (zoom did not show any support text), and told me in initial, then, repeated this to show another signature box). I requested to see the documents I was signing in English and was told by the agent this was not available. I asked him what I was signing and he said,"for the 80 Euros charge." I signed and initialed believing and with the understanding I was ONLY agreeing to pay an additional 80 Euros over the 581 Euros on my pre-paid Auto Europe voucher (which I had previously presented and provided). I was given the car keys and directions to the car. The following day I received an email from Avis with PDF documents attached showing a credit of only 461 Euros for my pre-paid Auto Europe voucher AND an additional 861 Euros charge for upgrades and options I did NOT request or approve. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by VENTSISLAV - 26 April 2025
" In the Europcar when I took the car I had to paid 150 euro for insurance. The did not mention during reservation. Why? "
" Europcar is good for me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARCI - 25 April 2025
" very efficient for booking at the best conditions "
" Even if there was a queue I didn't had to wait to much to collect my car, they found my credentials easely. we appreciated the brand new car without damages and very clean "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANASTASIOS - 20 April 2025
" Easy to book "
" Friendly staff, quick process "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by VALDIS - 20 April 2025
" Drop off at Europcar DUS. Aggressive communication, insulting statements and arrogant alienation, possibly the worst experience in many years. "
" Drop off at DUS Aggressive communication, insulting statements and arrogant alienation, possibly the worst experience in many years. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by ROLANDS - 17 April 2025
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ATLI - 16 April 2025
" Everything was smooth "
" Good car, fast and helpful staff, smooth drop off. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ISAAK TONY - 15 April 2025
" You are scammers .... "
" I make booking for 9 April until 12 ... due to local strike in Greece ( no flights) I arrived on the 10th .. I was informed that my booking was cancelled ... and if I want a car I have to pay again ... explain why ? I paid the car ...I didn't use for a day what's your problem ? You are typical scammers ... I don't have time to go sue you ..otherwise I would ..shame on you ..... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by ALI - 13 April 2025
" A "
" A "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by DORIAN - 09 April 2025
" n/a "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by COSTIN - 08 April 2025
" n/a "
" The agent tried to push for more options, in a misleading way (300€ difference for a diesel car arguing that we could save money compared to gasoline) "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by MURAT - 05 April 2025
" Thank you Serpil for your help "
" İt s very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OLEGS - 29 March 2025
" Quick and easy to book, great service. "
" The car was in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MICHAEL - 24 March 2025
" Goog "
" Actually it is now Europcar, all in all very good. Very helpful staff. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by TAREK - 24 March 2025
" Money 900 EUR didn't send back yet. "
" Money 900 EUR didn't send back yet. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by EGILS - 21 March 2025
" Even though you are only an intermediary between car rental providers and car rental service users, check your cooperation partners to ensure that a not-so-honest car rental company does not damage your company's image. "
" 1. When booking, there was no information anywhere that you would have to use the "shuttle bus" to the rental point. This information appeared only in your reminder letter before the rental. No one was waiting at the indicated place, I had to call the rental and then they came. 2. The fact that traveling abroad is for a fee should be indicated already in the additional services of the booking, and not in "small print" somewhere at the end of the rental terms. This service increased the rental bill by 50%!!! 3. A compact class car was booked, but a small class car was given. VW Golf and Seat Arona are not the same class of cars! 4. After returning the car, it turned out that it had damage to the windshield - an approximately 4mm dent, which is impossible not to hear when a stone hits the windshield and not notice when looking! This shows that this company does not make money from car rental, but from the damage deductible, because the repair costs were exactly as high as the deductible. Good thing I had purchased deductible insurance! 5. Performs "mystical" actions with a credit card - blocks money, unblocks, blocks again and then blocks again. I write them an e-mail about this, the answering machine replies that they will answer in 2 weeks! In summary: read the rules from A to Z, be sure to buy deductible insurance, but anyway I will not use this company again! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 4
FRANKFURT, DE - Reviewed by MLADEN - 21 March 2025
" I will recommend to my friends. "
" Everything went smoothly and quickly, for every recommendation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DENIS - 19 March 2025
" Auto Europe, please provide relevant information which rental companies accept debit cards and which are not. It feels like it's easier for you to say that no one accepts them. In reality the debit cards are accepted almost everywhere. "
" Alamo accepts debit cards. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by KONSTANTINOS - 18 March 2025
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by MILKO - 18 March 2025
" Booking and everithing else was smooth. I just had some issues with the car company - Flex To Go "
" When I drop-off the vechicle the staff member told me that there is no need of inspection. 15 min later I recieve a protocol with a gamage indicated even there was no such. Lukely I was still at the airport so returned back to the car and after a discussion with th staff they write down that it ws not my fault. Now waiting to see if they will fix the protocol and fully release my deposit. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MATAN - 17 March 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by YONI - 17 March 2025
" we did not pick the car as our flight was cancelled due to the airport strikes in Frankfurt. we cloud not cancel the order as it was after 48 hours notice (36 hours). we did not get any refund. the customer service told us that maybe if we put another than maybe we can have a refund. we did so (US6339885) but did not get any refund. we paid twice for an order. "
" we did not pick the car as our flight was cancelled due to the airport strikes in Frankfurt. we cloud not cancel the order as it was after 48 hours notice (36 hours). we did not get any refund. the customer service told us that maybe if we put another than maybe we can have a refund. we did so (US6339885) but did not get any refund. we paid twice for an order. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
NUREMBERG, DE - Reviewed by RAANAN - 16 March 2025
" I'm still waiting for the resolvement of this issue. I bought FULL cover from you, so i expect to be compensated in full, should SIXT insist on charging me for the damage i did not cause. "
" after droping of the car, i received e-mail regarding a damage to the car, damage i did not cause. in the rental agreement I received upon picking up the car, mentions exiting damage. THIS IS EXACTLY THE SAME DAMAGE SIXT MENTIONED AS "NEW" IN THE RETURN RECEIPT! I did not hurt anything or touched anything during my rent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 12 March 2025
" still waiting for customer help from Auto EUROPE "
" total disaster Took over 1 hour to collect from airport Munich. Very bad instructions When arriving at the counter i was told the booking was canceled i then had to pay twice the amount to hire same car total cost of car now 400 euro more than original price that i already pair of 200 total cost of hire 600 euro "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by GEORGI - 04 March 2025
" NO MISTAKE - everything was OK "
" Quick and pleasant service from the staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAIL - 03 March 2025
" Good price, nice car, good overall experience. "
" Good price, nice car, good overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BREMEN, DE - Reviewed by JÓZSEF - 25 February 2025
" Basically I booked a car with automatic transmission, but finally I got the car with manual transmission, because my originally selected car was damaged. So I get manual car, but I payed the rate of automatic. That was not so correct "
" Basically I booked a car with automatic transmission, but finally I got the car with manual transmission, because my originally selected car was damaged. So I get manual car, but I payed the rate of automatic. That was not so correct "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SAMI - 22 February 2025
" It is very informative to see all the different car rental companies at once, but there was no information about the extra fee for going abroad from the pick up location until in the voucher. So you could not really compare the final price. "
" The car had parking disc, and winter tires, but no snow brush. Snow brush is almost as vital in winter as winter tires "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by THOMAS - 20 February 2025
" I am using Auto Europe in different countries the last 20 years and I never had a similar experience. Please do not collaborate with Flex to Go anymore, it is not a company matching your level!!!!! "
" No shuttle bus transport was mentioned before issuing the voucher and the payment! No instructions were given how to reach Flex to go!! 20 min waiting in the cold weather in the airport and 20min more to go to the parking of Flex to go!!! 150€ extra fees were asked in order to go to Austria when all the Car rental COs they are asking 4-5€ per day!!! The car after the first 10km popped up an indication that the oil level was excessively high and remained for the 5 days!!!!!! Arriving to the drop off parking we had to wait for another 20 min for the shuttle bus!!!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by ERLENDUR - 20 February 2025
" It took longer time than I had expected to pick up the car keyes because the Europcar representative tried to upsell me á bigger car, insurance etc. despite that I had a clear selection of car at Autoeurope. "
" I only had communication with Europcar.. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 19 February 2025
" The overall experience was great, everything was clear and the price was ok "
" The service on counter was quick and efficient, "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RASMUS - 15 February 2025
" Nice car and nice staff "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MATTHIAS - 11 February 2025
" Thumbs up "
" Thumbs up "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by STEPHAN - 07 February 2025
" See above "
" I was very happy with my rental. However, I would like to raise 2 issues. When I wanted to extend my rental by 4 days I was originally told that I had to visit the pick up office (more than 50km from where I was at the time). While I could do it via the phone eventually, I think this could be improved. Also my car had 2 old damages which were not listed on the handover paperwork. This causes unnecessary stress when returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KARLSRUHE, DE - Reviewed by GONZALO - 06 February 2025
" In terms of car use, experience was successfully. After returning the car, everything turned awful "
" Even i rented the car with highest coverage, small crack appeared in windshield accidentally and they are demanding me 1100 euros in reparation cost which is inadmissible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RADU - 04 February 2025
" Great. "
" Excelent car,nice and eficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 04 February 2025
" When I could not drive due to an injury, they were very helpful and added my wife as a driver to the rental contract. Much appreciated. "
" As always, a very good experience. Seamless process for checking in and returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by İBRAHIM - 03 February 2025
" Thank you very much Mr. Umut. he was very kind. gave useful information. Mr. Umut is very helpful. "
" Thank you very much Mr. Umut. he was very kind. gave useful information. Mr. Umut is very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by NIKOLAOS - 28 January 2025
" I WOULD LIKE TO REPORT THAT 2 DAYS PRIOR TO OUR ARRIVAL I RECEIVED A PHONE CALL FROM UK (MAYBE A SCAM) TELLING ME THAT THERE IS A PROBLEM WITH MY RESERVATION BECAUSE THERE WERE NO VANS AVAILABLE. THEY SUGEST ME TO BOOK 2 OTHER CARS INSTEAD OF A VAN AND THAT I HAD TO PAY THE EXTRA COSTS AND THAT THERE IS NO ZERO EXCESS COVER AS I ASKED IN MY INITIAL RESERVATION. I REFUSED TO DO SO, SINCE MY RESERVATION WAS PAID AND CONFIRMED 2 MONTHS AGO. FINALY WE COLLECTED VERY FAST OUR DESIRED VAN WITHOUT ANY PROBLEM THANKS TO A VERY HELPFUL ITALIAN GUY AT THE FRONT DESK. WE ALSO HAD THE PRIVILEGE TO DECIDE BETWEEN A VW TRANSPORTER AND A FORD TOURNEO. THIS WAS MY FASTEST CAR RENTAL EVER IN MUNICH AIRPORT!!! "
" I WOULD LIKE TO REPORT THAT 2 DAYS PRIOR TO OUR ARRIVAL I RECEIVED A PHONE CALL FROM UK (MAYBE A SCAM) TELLING ME THAT THERE IS A PROBLEM WITH MY RESERVATION BECAUSE THERE WERE NO VANS AVAILABLE. THEY SUGEST ME TO BOOK 2 OTHER CARS INSTEAD OF A VAN AND THAT I HAD TO PAY THE EXTRA COSTS AND THAT THERE IS NO ZERO EXCESS COVER AS I ASKED IN MY INITIAL RESERVATION. I REFUSED TO DO SO, SINCE MY RESERVATION WAS PAID AND CONFIRMED 2 MONTHS AGO. FINALY WE COLLECTED VERY FAST OUR DESIRED VAN WITHOUT ANY PROBLEM THANKS TO A VERY HELPFUL ITALIAN GUY AT THE FRONT DESK. WE ALSO HAD THE PRIVILEGE TO DECIDE BETWEEN A VW TRANSPORTER AND A FORD TOURNEO. THIS WAS MY FASTEST CAR RENTAL EVER IN MUNICH AIRPORT!!! CAN YOU TELL ME PLS IF THIS CALL WAS MADE BY YOUR STUFF, OR WAS A SCAM? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by MICHAIL - 28 January 2025
" Fast procedure at both rent and delivery "
" Very satisfied, car was clean, polite personnel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IOANNIS - 28 January 2025
" I am a keen customer and I will continue being one!!! "
" Everything was perfect One of the best cars I have ever rented "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by MARTIN - 21 January 2025
" Another good experience with Auto Europe. Found a very good deal and was happy with the rental. "
" Everything went fine and had a good experience with Hertz. Charging packages offered by Hertz were a bit unclear, but at least in Germany it was possible to charge with credit card. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by RAZVAN - 21 January 2025
" Rental went smooth except for the 3 door car "
" I booked a 4 doors Nissan Qashqai and the staff offered a "better car" but NOT mentioning it was a 3 door. Very inconvenient for three persons with baggage. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUSSELDORF, DE - Reviewed by GURU PRASAD - 20 January 2025
" The score is 10 before this experience. Auto Europe must ensure that the car company confirms the availability of the car class or type. "
" This is the first time with Enterprise and could easily be the worst. Two weeks ago, I had booked for a Compact SUV with AutoTransmission. When I reached the counter, the staff informed that they do not have the vehicle and could put me on a waitlist. The only options were small electric car with 120 kms range or a 9-seater van. I had no option but to choose the small electric car which was much less what I had paid for. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by CRISTIAN - 10 January 2025
" Everything was ok. As improvements, we would have liked to: - pay for the extras via auto europe (child seat, cross border fee) - make the cross border fee more visible instead of mentioning it in the fine print - have the option of full insurance for more cars "
" The pick-up and drop-off went very smooth. The staff was really nice and they helped us choose the most suitable car for us (from the booked category). Bureaucracy was minimal. They made sure that we understand all the important information and provided a small flyer containing it (it also contained the exact GPS location for car return, which is great). The car was quite new (about 24.000 km) and clean but it had a few issues. The frontal collision alert was non-functional, the car warned us about it upon each engine start and probably because of that the wrench dash light was lit since we picked up the car. Also the infotainment had issues. At times it went off completely then restarted and made a very disturbing noise (like a bang, it was startling us each time). Also the winterization was supposedly included but the tires were all-season (acceptable but not ideal) and the washer fluid was freezing immediately once outside temperature dropped below zero (quite problematic for us). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FRANKFURT, DE - Reviewed by MILTON LUIZ - 08 January 2025
" Auto europe is great, thrifty/hertz is disappointing. "
" There is no employee at drop off and the parking is on the 10th floor of a parking building. On top, I've been charged over 500€ for damages that I am not aware of and they didn't even send me further explanations or pictures of it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by KONSTANTINOS - 07 January 2025
" once again the cooperation was good if I exclude the problems of the car "
" Hello. A very good car was given, which was in bad condition, 1) the tyre pressure was different on all the tyres, so I got an indication on the highway when it was raining and had to go to a petrol station to fix it 2) there I noticed that one tyre was different from the others, extremely dangerous as you know and very noisy, 3) the wipers were not cleaning the windscreen and with great difficulty driving on the highway, they must be changed immediately "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by GUNTARS - 07 January 2025
" The window washing liquid was not added, but it did not affect the good feeling "
" Pleasant and professional attitude "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by STEFANOS - 06 January 2025
" I won't go with the wheego again. "
" The staff were very rude and impolite. I waited 40 minutes to bring the baby seat and told me to carry myself although i had 3 suitcases. I supposed to get a vw taico and finally get a skoda fabia. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
STUTTGART, DE - Reviewed by CHRISTOPHER - 06 January 2025
" Good "
" Queues to collect far too long. A process that could easily be automated "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DANIEL - 03 January 2025
" I plan to use Auto Europe from now on when I travel to Euro. Everything about the process was smooth and efficient. Communication was great. And, the value delivered was (is) beyond exceptional. "
" The rental experience was great. The car was in great condition, but no one had charged the hybrid battery is some time. Other than that, the car was Lynk & Co, and it had some software glitches and quirks that took some getting used to. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COLOGNE, DE - Reviewed by ANDREI - 03 January 2025
" Have a happy new year, guys! "
" I wanted something closer to family car, but they gave me something closer to luxury end :) "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
HAMBURG, DE - Reviewed by GEORGIOS - 01 January 2025
" I ALWAYS USE AUTO EUROPE AS MY RENTAL COMPANY AND I AM FULLY SATISFIED "
" THEY PROVIDED AS A BRAND NEW CAR WITH 311KLM. THE CONDITION OF THE VEHICLE WAS EXCELENT. THE SERVICE OF THE COUNTER WAS VERY FAST AND EFFICIENT. THE SAME FOR THE SERVICE AT THE DROP-OFF AREA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NIKOLAOS - 30 December 2024
" Good overall "
" Everything was great. the only issue was that the cover of the driver's side mirror was broken as it turned out and sticked with duck tape resulting in problems on the way. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by VAL - 28 December 2024
" Great experience "
" I had an issue with a bad flat tire during my rental. It took some doing but Avis replaced my rental car. Everything worked out fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAVID - 28 December 2024
" Counter staff at Frankfurt needs more coaching on client handling. "
" The counter staff at Frankfurt was not quite helpful. He does not seems to be keen in serving us. He gave us the wrong information on where the car was parked. We spent 30 minutes in the freezing carpark trying to locate the car. When we approach him again he is not apollogetic at all. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEIPZIG, DE - Reviewed by MARIO - 28 December 2024
" Next time again "
" The only item to complain was the child seat, which seems to included in the booking, was charged extra. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREAS - 22 December 2024
" This time we were quite disappointed with the car given and with counter employee, otherwise all good "
" This time we weren't satisfied with the state of the car at pick up. It also had no air conditioner although we booked a car with a/x.. Too many damages and quite a basic car!! To say everything we were offered a bigger and newer car at pick up but car was too big for us. Employee at counter was quite unfriendly when we told him that we don't need an upgrade. Then he gave us probably the worst car in hand.. Not typical of Keddy at all "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by VAIDOTAS - 22 December 2024
" First time used this company, but very satisfied. "
" First time used this company, but very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BONN, DE - Reviewed by SIMON - 21 December 2024
" We didn't have any issues booking a car with Auto Europe "
" I'm really disappointed with my recent experience with Alamo. This wasn't the first time we encountered issues with them. We rented a car for 9 days, and after just 2 days, a "service due" alert appeared on the dashboard. Given that we had mentioned we would be driving to Switzerland and planned on a lot of travel, it's frustrating that they didn't ensure the car was in proper condition for such a trip. Additionally, we had booked a manual transmission car, but the counter staff offered us an automatic, claiming it would be better since we would be driving a lot. We thanked the counter stuff for the offer but declined it and asked to have the car we had reserved. After agreeing, we still had to wait over 30 minutes for the car to be "cleaned" (which it clearly wasn't). Once we finally got the car, the service light came on just two days later. We contacted Alamo to inform them about the issue, and after being passed around from person to person, they told us they had no replacement car available and that we could continue driving unless we exceeded 1000 km after the light came on. It's really inconvenient to have to keep track of how many kilometers we're driving on holiday, especially when we still had 5 days left with the car. This whole experience was frustrating and disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
DRESDEN, DE - Reviewed by STEPHEN - 19 December 2024
" We experienced no issues and would rent a car through them again. Staff were patient and answered all our questions regarding the vehicle. "
" Staff were all professional, friendly and helpful. We felt no pressure to purchase additional services. Location in Dresden was excellent for our needs. Car was ready upon our arrival. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JERYES - 19 December 2024
" recommended "
" fast and nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by YU YONG JONATHAN - 19 December 2024
" Auto Europe is great because it allows price comparison and modifying booking easily. I was hesitant about using a third party site to book, but my experience was positive. "
" Additional charges were explained clearly, it was straightforward to register and pay. Only small issue during pick up was the car was not at the parking lot that I was told, and I had to search for the car. Return at Berlin airport was easy and hassle-free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VALDIS - 19 December 2024
" usually works well "
" can bot get back reserved credit card money "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by KASPARS - 18 December 2024
" I rent a car and make payment with maximum level of insurance, but hertz reserved money close to 1000EUR. In previous trip to Lisboa Autoeurope rented me car,based on my first payment. May be more easy withold all price of car -aprox 25000. "
" May be thrifty is ok, but all relations are via hertz. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
FRANKFURT, DE - Reviewed by MYLAN - 15 December 2024
" Everything was seamless. A very good experience from pick up to dropoff "
" Everything was seamless. A very good experience from pick up to dropoff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by ALEKSANDAR - 12 December 2024
" Excellent service "
" Just perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AVIEL - 11 December 2024
" Wish you could create more transparency on additional fees And not just say it would be paid locally. "
" The fee for crossing borders and for the baby chair was mentioned but not specified which turned to be a total of 150 euros. This made budget less appealing price wise. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ALAIN - 10 December 2024
" Some fees hidden very deep in small letters of contract, like 6 EUR/day for leaving Germany "
" No special comments, all was very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AVIGDOR - 08 December 2024
" Swift and efficient "
" Swift and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CHEN - 07 December 2024
" Thrifty is located at the Hertz stand at FRA which took us a while to realize. This was in the small print of autoeurope and nit clear. "
" Had to wait an hour to get the car "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JOSE MANUEL - 02 December 2024
" was good experience "
" was good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by NIKOLAY - 29 November 2024
" Excellent service "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by NALAN - 26 November 2024
" It is not an acceptable approach to give a fully paid and reserved car to someone else simply because of a one-hour delay, without making any calls or inquiries. Moreover, two months have passed, and the refund has still not been processed. This is a significant issue "
" It is not an acceptable approach to give a fully paid and reserved car to someone else simply because of a one-hour delay, without making any calls or inquiries. Moreover, two months have passed, and the refund has still not been processed. This is a significant issue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by JENICA CRISTIAN - 22 November 2024
" Perfect "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by ALEKSANDRS - 21 November 2024
" Good as german engineering. "
" Everything was top level. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by GUENTER - 21 November 2024
" Auto Europe is very pro active and good. However Enterprise / Alamo has not the best service level "
" When I picked up the car I had to wait nearly 45 minutes and finally didnt get the car that I could drive to Czech Rep. Even I wrote 3 emails to the station ahead of pick up they didnt prepare. Finally I took a car which was available and didnt drive to CZ "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
HAMBURG, DE - Reviewed by IGORS - 19 November 2024
" All OK!! "
" 9/10 Company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NUREMBERG, DE - Reviewed by PASCHALIS - 14 November 2024
" Extremely easy access very kind and helpful staff "
" Extremely easy access very kind and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by NICOLAE - 08 November 2024
" Have been using Autoeurope.com for many years. The best car rental service, in my opinion! "
" I liked everything! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BRUNO - 06 November 2024
" Smooth as usual. "
" Got involved in an accident of 2 other cars (no fault of mine) and the money retained was higher than advertised. Haven't gotten the money yet. Furthermore, the support line was in German and not in Englishm, inexcusable! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DIMITRIS - 05 November 2024
" We have sent you email about all above and we expect feedback please "
" Unfortunately we are totally disappointed with the service and the company. We managed to take the car from the kiosk with a two hours delay but this was the smallest problem we had. After our communication few days earlier about the insurance and your confirmation as follow: "The voucher: EU21656102 has Full Damage Protection with Breakdown coverage, I have checked and for this booking there is no rates with the Zero Excess Insurance, so the one you have booked, is the maximum insurance you can have for that car category, location and dates." The company FLEX TO GO asked us extra 450 euro if we pay with a debit card in order to have full insurance or 150 euro extra with credit card. We showed them our voucher and your confirmation about the insurance but they told us you are not correct and we have to pay extra in order to take the car!!We made the second choice because it was impossible to spend this unplanned amount. In addition to this they asked us to pay 160 euro EXTRA in order to have access to Austria. This is an extremely big amount compared with other companies that of course we were not informed in advance. Nothing about in terms/policy of the company. Last but not least they have never sent us any document for our rental and the car had no licence papers so in Austria, Austrian police gave us a ticket of 25 euro. Please find it attached!Police inform us that the company is TOTALLY responsible for this. We are totally disappointed and we kindly ask you for a refund for all these above.Please protect your services and your brand from these kinds of circumstances. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by PETROS - 30 October 2024
" The insurance you sell beforehand. It is problematic in terms of indemnity and the rental Cos highlight so in order to make the customer to feel unsafe and buy their insurance. So, one who doesn't know, will pay twice in order to be on the safe side. That is very tricky and not nice at all if you want to look nice "
" everything was great except for the 1st experience in locating the desk. The desk at Terminal 1 was closed, the service is provided only at Terminal 2 and nobody notified me accordingly. As a result, I suffered 20' searching around to figure out where to go "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MICHAL - 28 October 2024
" Allways OK "
" All OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KARL - 25 October 2024
" Super efficient and helpful "
" Really well served by Altin at Munich Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by WERNER - 24 October 2024
" A lot of my friends are over 70 so a recommendation would not be advisable. "
" Upon registration my age, 68, was given. At the collection desk I was informed that a) auto europe had not provided the information relating to my age and b) their AGB would not allow me to rent a car from them. An additional contract had to be made to allow my wife to drive. I am still checking to see if I have now been billed twice. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by PÅL-HENRIK - 23 October 2024
" Good choice of Cars and right pricing! "
" Good prices, and varity of Cars. Quick deliveryservice in Munich AirPort "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by BARTOSZ - 19 October 2024
" I will not use Hertz in the future. My car had no full fuel tank at the start. I returned it with even more fuel than it had at the start and got charged for refueling. "
" I will not use Hertz in the future. My car had no full fuel tank at the start. I returned it with even more fuel than it had at the start and got charged for refueling. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by JEFFERY - 16 October 2024
" See comment in #3 "
" Everything worked as promised in the reservations documents. Thank you for that! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GABOR - 16 October 2024
" Everything was smooth. "
" This time I got a decent sized car. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HAROLD - 12 October 2024
" Worked out very well. Everything was as expected. "
" Expedient and on spot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANUJ - 04 October 2024
" AutoEurope always my 1st choice, and has delivered again "
" Quick and efficient pickup, no pushy attempts to upsell Very prompt dropoff Very convenient pickup and dropoff depot locations "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by MIHKEL MAIT - 03 October 2024
" Was nice and easy to use your page. Thanks! "
" It was nice experience. We had to wait for about 35 minutes to receive our vehicle, but otherwise it was all good. We agreed that Enterprise will fill up the petrol tank for us and so the sum was deducted from the deposit, but I am still waiting to receive a receipt about this deducted sum. Can you help to get this from Enterprise? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KAI MAN - 16 September 2024
" prices are fair and acceptable "
" pick up process too long, was waited for about 30 mins to get the car "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by FRIEDHELM - 15 September 2024
" Very disappointed "
" Not professional. staff need training "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 2
BERLIN, DE - Reviewed by ZLATKO - 11 September 2024
" If you like the stress use Autoeurope rentacar. "
" On return try to notice damage which isn't done from me. Fortunately I got the video on pickup. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by LAURA - 10 September 2024
" good experience, would recommend to others "
" good experience, would recommend to others "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ADRIAN - 06 September 2024
" Very good and smooth rental. "
" Everything was fine. Car was new however remote wasn't working well and carcgad to be openes by key. Otherwise all was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by ROBERT - 05 September 2024
" Great price, very nice vehicle, and was on my way quickly "
" Great associates, Mor was very helpful, professional and friendly when issuing me the vehicle. Answered a lot of questions I had about driver in Germany. When returning the vehicle the lady who checked me in do so professionally and quickly. Again I was on my way in a matter of minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MARIOS - 03 September 2024
" its sad to take our money and not provide for the service I paid 144 euro and had no service and no money return "
" they did not give me the car i "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ROMICA MIHAI - 03 September 2024
" Easy booking, no issues with rebooking or cancelation. "
" The process to pick-up the car was very fast, the person there did not try to sell any extra insurance. The car was very clean. Also, I got an unexpected free car upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ARUNAS - 30 August 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MIKKO - 29 August 2024
" Easy "
" Long time to wait, no any information after drop-of. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ALBERTUS - 29 August 2024
" Overall it went well. What was a bit less was the insurance. I expected an all-risk insurance, but it turned out to be an super cover which meant that in case of an incident, I would have to involve the police which would mean dedicating expensive holiday time to "stupidities". Nothing happened in the end, but I think it could be clearer stated that the extra insurance is not an all-risk one. "
" I did not know that buchbinder was Europcar so I had to ask around who buchbinder was. Once pointed in the right direction, all went easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VALDIS - 29 August 2024
" All works "
" All good "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by DECLAN - 27 August 2024
" Everything was very smooth. "
" Ery pleasant and courteous personnel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTONIS - 27 August 2024
" VERY GOOD EXPERIENCE WITH AUTOEUROPE - MOSTLY FOR THE PROMPT REPLY TO ALL MY REQUESTS . "
" OVERALL VERY GOOD EXPERIENCE . THE CHECK IN TIME WAS 40MINUTES AND THEY DIDN'T GIVE ME CORRECT ORDERS FOR THE DROP OFF PLACE . THEIR APP IS NOT WORKING IF YOU DON'T BOOK DIRECTLY FROM THEM "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by AL BAY - 27 August 2024
" Easy to handle "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by IVANCHO - 26 August 2024
" All right "
" Everything fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARIO AUGUSTO - 23 August 2024
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 16 August 2024
" Recommended "
" Fast easy and super friendly! The representative at the counter was professional and kind. Big thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CARLOS - 14 August 2024
" Everything ok "
" Everything was okk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by EAMONN - 10 August 2024
" Great experience from person who handled pick up and car allocation through to return. Beautiful car in great condition "
" Car as promised and in great condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DUANE - 08 August 2024
" We will rent from autoeurope again and recommend this to all! "
" Wonderful service to use! The car was in top notch condition, all details were shared from the rental company, and return was simple and fast. Thank you for a great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by TODOR - 07 August 2024
" Всичко беше точно ! "
" Всичко беше точно ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by THOMAS - 05 August 2024
" I would audit Europcar drop offs. They'll kill your customer service if they keep being fraudulent with damage that didn't occur! "
" The pickup at Munchen Hbf is pitch dark garage...no way to properly inspect. The drop off at Munchen airport is bordering on fraud. The contracted drop off person said they found a new dent and tried to charge me. The "dent" was the size of a pinhead. I fought with them for 10 minutes, they ripped up the paperwork and walked off. I then found another employee that agreed that the "dent" was microscopic and clearly NOT an issue. He told me the drop off employees are incentivized to find issues. If this is true it is essentially a fraud scam. The drop off is the last touch point for customer service for Europcar and this is exactly how you lose customers forever! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by DORIN - 03 August 2024
" Positive "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by PATRICK - 02 August 2024
" They place a 900 Euros hold on your charge card-and now three days later it has not been reimbursed. "
" Due to a late flight and baggage delay they wanted to charge me 50 Euros for a late arrival. I protested and they relented. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by IOAKEIM - 01 August 2024
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JURIJS - 31 July 2024
" Everything was ok "
" Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
STUTTGART, DE - Reviewed by ALBERT - 29 July 2024
" Worst car rental experience of my life. See comments above. You're partnering up with some scammers at Hertz/Dollar over there at Stuttgart airport. You should all be ashamed of yourselves. "
" Hertz Stuttgart Airport charged me for pre-existing damage to the car. These pre-existing damages were shown to me on the tablet by a Hertz employee. I even took a picture of the image from her tablet specifically showing the damages were on the car. When I returned the car that same evening after having driven for only 76 kilometers to-and-from a friend's house, the 24-hour parking garage at the airport was not properly marked once I've driven inside. Then two days later I received an email from Hertz Germany stating I would be charged €321 for "damage" to the left side car. The car diagram on the attachments show the SAME exact pre-existing damage that was on the Fiat 500 according to the document Hertz Stuttgart Airport made me sign before I rented the car. Not only that, the accompanying pictures of the car itself were all showing the right side of the Fiat. This is the first time I've ever used your services ; this will also be the last. You are partnering with a very shady company in Hertz/Dollar Germany. This incident is by far the WORST car rental experience I've ever had in over thirty years of travel. Shame on you people. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by PATRICK - 26 July 2024
" Clarify to your customers about the insurance. "
" When we arrived there were no cars available, despite our reservation. We had to wait for well over an hour to get a car, and it was larger than we had ordered. The lack of clarity when purchasing insurance for an international rental is a very irresponsible and unethical practice that always negatively impacts your customers. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MOLLIE - 25 July 2024
" Very disappointed "
" Almost 2 weeks after returning the car I have not been refunded the 900 Euro deposit. There is no way to contact the company via their website. No one was available when we dropped off the car. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by BRIAN - 25 July 2024
" Slow pickup. "
" Car pick-up was extremely slow with 2 staff and many customers. I believe it took 1 hour to be served. I would not return to this location for that reason. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by HILAL - 24 July 2024
" OK "
" The staff is very kind. The only disadvantage is that I did not rent the car directly from wheego. In this case, the insurance was not valid and a 900 Euro deposit is needed. Lucky, I had no crashes and they reimbursed me 4 days post returning the car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by DAVID - 24 July 2024
" Very easy. I am glad Rick Steves recomended you. "
" Very good, easy to understand with a helpful staff and clear website. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MAYA - 22 July 2024
" Great experience ! "
" the counter person at Frankfurt airport was excellent!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by RYAN - 20 July 2024
" No respose "
" I tried to raise a claim and noone contacted me "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BADEN BADEN, DE - Reviewed by MOHAMMED - 16 July 2024
" Non "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by SAMIR - 15 July 2024
" Always find that the actual brand of car is always of a lower category then the one shown during booking. "
" Had booked a Mercedes on Auto Europe and instead got a Linc (Chinese) car at the time of vehicle pickup. Also, the vehicle was not ready at the time of pickup and had to wait 30-35 minutes. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ERLANGEN, DE - Reviewed by DOMINIK - 13 July 2024
" Great staff in Erlangen. Always friendly and clean cars. "
" Keddy/Europcar Erlangen is my favorite station. Always clean cars and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by MIROSLAV - 09 July 2024
" Looking forward to your assistance. "
" I am extremely dissatisfied. I don't recommend. Never again Flextogo!!! I wrote an e-mail to dispute the protocol, never received a reply. E-mail customerde@flextogo.com does not exist. If you don't have insurance with Flextogo, expect problems. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TONI - 09 July 2024
" The damage waivers are always confusing. E.g. after upgrading the vehicle, is the zero excess "insurance" from Auto Europe still valid even if the car does not correspond to the initial booking. "
" Took some 40min to get to the counter (long queue). Keddy's representative was sales oriented and pushed for an upgrade with motivation that the reserved vehicle is quite bad and has lot of damages. While I took the upgrade and liked the car, I will never book with them again if they feel ok with renting out bad and damaged cars. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MICHALIS - 08 July 2024
" The experience was very good, the car was brand new with very good equipment "
" Alamo staff informed me that each small scratch of 2 cm costs 1050E. That's a huge amount for such a small amount of damage. This is theft. I fortunately returned the car in excellent condition but this amount is unacceptable "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JOHANNES - 08 July 2024
" As described above, when I was late for my pick-up at Sixt, the company informed me that I had to deal with Auto Europe directly. Unfortunately, when I called Auto Europe in this time of need, I was told that there was nothing that could be done for me, and that I should have read the fine print, and that it was clear that this is a non-refundable booking and that nothing can be done for me. I was in disbelief that more than 500 Euros would just be down the drain, but when I repeatedly asked the Auto Europe assistant to help me, he said things like "you are not listening to me" and "you should have been there on time". Extremely unhelpful and condescending. I had paid, and I knew that it wasn't the fault of Auto Europe or Sixt, but I expected to be able to get some help, to get another car, or to pay a bit extra to get a car, or to get some money refunded. But nothing. My 500+ Euros were gone, and I had to make last-minute travel arrangements which cost me a ton. "
" I rented this vehicle through AutoEurope, with a pick-up time of 10.30am on a Sunday morning. Unfortunately we were delayed, and when we were on our way to the rental location at 11.40, I saw on Google that the Sixt location would close at 12.00. I knew right away that we would not make it in time to the location, so I called Sixt to say that we would be there at around 12.05 or 12.10. Unfortunately, Sixt informed me that the location would be closed and that they would not be able to assist me, and that I would be treated as a "no show" since I will not be there before the closure of the office, AND because I did not book through Sixt but rather through Auto Europe. So I was told to deal directly with Auto Europe on this. I immediately called Auto Europe, but the person that answered the phone was extremely unhelpful and very rude, telling me that it was my fault and that there was nothing he could do for me. I asked him to move the rental to another location (one that is open) but he said he could not do that. He said I had to deal directly with Sixt on this (but Sixt told me that I had to deal with Auto Europe, since my contract was with Auto Europe). After some back and forth, and with Auto Europe refusing to do anything to help me (even though I paid more than 500 Euros for the rental), I went to another Sixt location, but they also confirmed that since my contract was with Auto Europe, they would not be able to help me. In the end, I did not get a rental car from Sixt, and my 500 Euros were lost. Since I needed a car that day, I had to find alternate arrangements. I will likely never use Auto Europe or Sixt again, since this level of customer support is simply appalling. Travel delays are not uncommon, so to be this inflexible is simply not okay. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
COLOGNE, DE - Reviewed by EMILIO DAVID - 04 July 2024
" Another car hit my car while it was parked causing a small bang on the door. I notified the police, they filed an accident report, the other driver admitted fault and everything was clear and correct. When I returned they told me not to worry that all the data was there and they had everything I needed and that they wouldn't have to charge me any money. However, a day later they gave me a repair bill for 1200 euros!!! Are they incompetent or scammers? "
" Another car hit my car while it was parked causing a small bang on the door. I notified the police, they filed an accident report, the other driver admitted fault and everything was clear and correct. When I returned the car they told me not to worry that all the data was there and they had everything I needed and that they wouldn't have to charge me any money. However, a day later they gave me a repair bill for 1200 euros!!! Are they incompetent or scammers? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
HANOVER, DE - Reviewed by KLARA - 03 July 2024
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TAYLER - 27 June 2024
" Easy to compare and book "
" More expensive option, but all went well and no issues to report. Had to wait a short time to get the car, but otherwise all was good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by GOKHAN - 26 June 2024
" Phone asaistance before the pick-up was very helpful and customer-oriented. "
" Always my first choice. It didn't surprize me this time either. Very helpful counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GABOR - 24 June 2024
" They don't give you certain brand vehicles if you go to other EU member countries.This is very discriminatory!I understand there has been times when certain brand vehicles got stolen but those times are over.We talking about 20-25 years ago when those cases happened..For example we went to Hungary and I never seen that many high end Mercedeses and BMW-s Audi's in my life.Times changed! "
" Rented a larger vehicle and they gave me a small one.Luggage barely fit "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by ERNST-OTTO - 24 June 2024
" Seamless experience. "
" Seamless experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by CHRISTIAN - 24 June 2024
" As described here above it was a bad experience as I could not get the car I've paid for. "
" I could not take the car which I had reserved to take at 7pm, but the counter closed at 7pm and no one called me or warned me. I went to find an empty desk and had to hire a car from another agency. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by MUSSA - 23 June 2024
" Very polite and helpful staff. "
" Windshield cracked. Got the car towed and replaced in towed hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by NIKOLAOS - 22 June 2024
" The procedure totally was excellent "
" One rental with Alamo was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN LUIS XAVIER - 21 June 2024
" Will surely use Alamo again "
" Very good and expedient service. Clear instructions. Good quality cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by COJOCAR - 21 June 2024
" We were very satisfied with the company's attitude towards us, as clients! We wish you significant achievements in the future as well! "
" We were very satisfied with the company's attitude towards us, as clients! We wish you significant achievements in the future as well! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by JOZSEF - 21 June 2024
" Worst ever!!! "
" Car was dirty, aurport staff at dropoff was not friedly, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by PEKKA - 18 June 2024
" --- "
" --- "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by MOHAMED SALAH - 18 June 2024
" Great experience "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by TOMAS - 17 June 2024
" overall experience was not bad, but offered cars and reservation costs was not normal. "
" Made a reservation for Jaguar XE, when i arrived it wasn't available. staff offered van although i said i was traveling alone, an electric car which i wasn't suitable for me and last alternative was fiat 500 which i took, because i had no other normal options. car parking was full of other types of cars, so i my reserved car was given to someone else, staff could offer me a normal car, because i paid 30% more for Jaguar. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAMIAN - 16 June 2024
" Very nice! "
" Thank You. The car was nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by FATMIR - 16 June 2024
" Overall a good experience! "
" First car the 12V power socket did not work so we had to return and change the car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by MORAN - 16 June 2024
" It was easy to order from autoeurope. The insurance also bought is the insurance Alamo provide... "
" Went fast and smooth. They gave me the wrong and more expensive lease because we had a previous Alamo web order... but they fixed it the next morning in other enterprise branch... "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by KONSTANTIN - 15 June 2024
" It was convenient to book the car with Autoeurope- I use it many years "
" Very nice staff, fast process getting car, fast return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by ILIR - 13 June 2024
" Wonderful experience. "
" We are very happy with the excellent customer service we received. It was a wonderful experience and we are happy to have been served by Endrit. We are eagerly waiting for our next experience with you. We would recommend Endrit for a higher position in your company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KWOK SING - 11 June 2024
" User friendly app "
" I booked a Mercedes Vito but was given a VW Caddy a smaller car which made the whole 23-day journey a bad experience. 6 adults, 6 large luggage's and several hand baggages, the VW was almost impossible to handle. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by MICHAIL - 07 June 2024
" Fairly good offering and prices. Good site functionality. Very good response on online inquiries "
" Very polite staff in check in and check out. Impressive speed during checkout process. The car had some alarms on that limited the functionality of the cruise controls. They could suggest the demonstration of basic car features. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by HARPER - 03 June 2024
" I wish the autocar Europe paperwork hadn't said that I needed international driver permits because Budget did not need them. Acquiring them was not necessary and therefore shouldn't have been on the Autocar Europe paperwork "
" Budget was quick and made the rental process easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KAUSTAV - 30 May 2024
" Dear AutoEurope Team, Please note this below compliant and refund request with regards to the below voucher nos. that we had booked with AutoEurope. 1. VOUCHER - #21023382 (Driver Name : KAUSTAV MUKHERJEE) 2. VOUCHER - #21023218 (Driver Name : HARSHWARDHAN SHYAM) For the first voucher above (VOUCHER - #21023382), we were able to pick up the car as booked, although we were told that this booking includes only basic protection (insurance) while we had booked for Full Damage Protection with Breakdown Cover. Hence we had to pay extra for Full Damage Protection and Breakdown Cover at the SixT Counter on the top of Basic Protection. For second voucher (VOUCHER - #21023218), we were told that this voucher has been cancelled by AutoEurope. However, SixT were unable to provide any proof towards such cancellation, since the booking was done through a 3rd party, they simply refused to acknowledge the voucher and asked us to deal with AutoEurope directly regarding the same. Due to pressure of time and prevailing circumstances, we were left with no option but to directly book a vehicle with SixT on the spot. As a result, we had to book a much larger vehicle than what we needed at a much elevated price, completely out of our own pocket. We are extremely concerned with such harassment at the last minute, let alone the financial burden that we had to bear due to such mis-communication or whatever issue that led to such a problem. I am attaching here both the vouchers that we had booked (For the 2nd voucher #21023218, the driver's name was changed to Harswardhan Shyam later on, hence not reflected in this pdf) initially with AutoEurope, and the rental agreements with SixT for both the vehicles that we have rented and used during our stay. We do know how you plan to compensate for the harassment that we had to undergo, but the least that can be done is to issue the refunds as we deserve, based on the attached information. Accordingly, we are requesting for the below refunds in this regard. Refund of the entire amount of the second voucher (VOUCHER - #21023218), which was reported as being cancelled by SixT but we did not get any refund to such effect. Refund the delta amount for Full Damage Protection plus Brekadown Cover, which AutoEurope has charged but SixT has again charged additionally (207.72 EUR as reflected in Rental Agreement RA_9506550139_en.pdf) for the amount as deemed appropriate. Appreciate your prompt response and action in this matter. We are taking this very seriously in terms of our feedback as customer directly as well as in other channels. Kaustav Mukherjee, Harshwardhan Shyam Note: We have already sent separate mail regarding this, please respond to the same and do the needful at the earliest. "
" Dear AutoEurope Team, Please note this below compliant and refund request with regards to the below voucher nos. that we had booked with AutoEurope. 1. VOUCHER - #21023382 (Driver Name : KAUSTAV MUKHERJEE) 2. VOUCHER - #21023218 (Driver Name : HARSHWARDHAN SHYAM) For the first voucher above (VOUCHER - #21023382), we were able to pick up the car as booked, although we were told that this booking includes only basic protection (insurance) while we had booked for Full Damage Protection with Breakdown Cover. Hence we had to pay extra for Full Damage Protection and Breakdown Cover at the SixT Counter on the top of Basic Protection. For second voucher (VOUCHER - #21023218), we were told that this voucher has been cancelled by AutoEurope. However, SixT were unable to provide any proof towards such cancellation, since the booking was done through a 3rd party, they simply refused to acknowledge the voucher and asked us to deal with AutoEurope directly regarding the same. Due to pressure of time and prevailing circumstances, we were left with no option but to directly book a vehicle with SixT on the spot. As a result, we had to book a much larger vehicle than what we needed at a much elevated price, completely out of our own pocket. We are extremely concerned with such harassment at the last minute, let alone the financial burden that we had to bear due to such mis-communication or whatever issue that led to such a problem. I am attaching here both the vouchers that we had booked (For the 2nd voucher #21023218, the driver's name was changed to Harswardhan Shyam later on, hence not reflected in this pdf) initially with AutoEurope, and the rental agreements with SixT for both the vehicles that we have rented and used during our stay. We do know how you plan to compensate for the harassment that we had to undergo, but the least that can be done is to issue the refunds as we deserve, based on the attached information. Accordingly, we are requesting for the below refunds in this regard. Refund of the entire amount of the second voucher (VOUCHER - #21023218), which was reported as being cancelled by SixT but we did not get any refund to such effect. Refund the delta amount for Full Damage Protection plus Brekadown Cover, which AutoEurope has charged but SixT has again charged additionally (207.72 EUR as reflected in Rental Agreement RA_9506550139_en.pdf) for the amount as deemed appropriate. Appreciate your prompt response and action in this matter. We are taking this very seriously in terms of our feedback as customer directly as well as in other channels. Kaustav Mukherjee, Harshwardhan Shyam "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by MANISH - 27 May 2024
" My self-driving trip across Europe was a dream come true. It provided an unparalleled sense of adventure and discovery, allowing me to connect with the heart of each destination in a way that would have been impossible otherwise. If you're considering a self-driving tour of Europe, I highly recommend it. It was a perfect blend of freedom, exploration, and unforgettable memories. "
" Absolutely fantastic experience with Alamo! I recently rented a car from them for a 20-day trip across Europe, and I couldn't be happier with the service. From the moment I made the booking, everything was smooth and hassle-free. The car was in excellent condition, clean, and well-maintained. It performed flawlessly throughout my journey, giving me peace of mind as I traveled through various terrains and weather conditions. The fuel efficiency was also impressive, which was a great bonus for my long drives. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ADRIAN - 21 May 2024
" Only thing that bother me was the insistence of using a credit card as a deposit. "
" I didn't receive car I reserved. Not a similar one as described, but I get a good car anyway. People from counter and the receiving ones were very efficient. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FATMIR - 21 May 2024
" Easy to pick and easy to leave the car. Car had no problems! But MG cars spend lot of petrol! "
" Everything was OK and renting was easy going! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by DAVIDE - 19 May 2024
" As I picked up the car I alerted staff that the light of low tyre pressure was on, I was told that once I had started driving it would have turned off. it did not and every time i used the car i had to physically check the status of the tyres. I did not feel safe while driving. Radio was not working, impossible to switch on No usb port to charge mobile phone. "
" NOT a pleasant experience. Not taken into account the info I gave once picked up the car "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CHRISTIAN - 19 May 2024
" Pleasantly surprised by the efficiency and professionalism of Alamo at Frankfurt airport (especially after having had a bad experience with Enterprise in the UK). "
" Very professional and polite service both at check-in and drop off. No waiting at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by TYRFINGUR - 17 May 2024
" good car and good service "
" all as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by SAMUEL S - 14 May 2024
" Nice experince "
" very good service from staff at check-in and check-out. The car was in excellent condition "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MEMMINGEN, DE - Reviewed by ALEKSANDAR - 10 May 2024
" Simple, easy. 100% satisfied "
" All was simply perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NOPPADOL - 06 May 2024
" Same as No.3 above "
" Regarding to solve our problems of tire bursting from accident , yours responsibility very poor , took very long time and very difficult to contact your staff . In condition that we are foreigners. We were so suffered and we lost our traveling place on that day that made a big disappointment of us. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by PARASKEVAS - 02 May 2024
" All ok . Thank you "
" Thank you very much for all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by VICKY - 02 May 2024
" Best price "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ELENA - 02 May 2024
" Please keep your service at this level. Your people are going great job. "
" I even didn't expect such good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by RIČARDS - 01 May 2024
" I enjoyed the independence of commute abroad for the first time and it went quite smoothly "
" Very good suggestions from customer care representative Volker Krüger, we enjoyed better and more spacious car on our short day trip - thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by LILIAN - 29 April 2024
" I'm very happy with AutoEurope, reliable, reactive and accommodating in case of unexpected issues. "
" Message already sent to you last week. Dear AutoEurope, I want to report my "unhappiness" about my current reservation EU21081895 . I encountered the following issues: - When doing my search for the rental, I specified a pick-up and return at Berlin Central Station - it happens Enterprise doesn't have an office there, there are located further west. On the voucher the correct address is indeed mentioned, but the it is also mentioned "Berlin Central Railway station", which is wrong. I did another booking today, again, Enterprise appears in under Berlin central station. I guess there are wrongly registered in your system. - For this reason I arrived late at the Entreprise office. The employee was really unfriendly and he argued that because of my "lateness" (approx. 45 minutes) he had the "right" to downgrade me (Midsize to Economy), he gave me the worst possible car (unconfortable, no navigation system or even a reliable connection via bluetooth...), he tried to sell me additional coverage (I am insured by my credit card) using misleading / false arguments and almost refused my ID because it states an address in France (I moved recently to Berlin, so...). I stayed friendly with him and explained my situation in detail, because I was already late to reach my destination... but I am VERY disappointed and annoyed by this Enterprise employee (rude to me). I guess the responsibility for this situation is partially with you (wrong registration of the Enterprise office on your website?) and also with Enterprise (false pretence to downgrade me). I tend not to blame Autoeurope because your customer service is great and you have been very helpful in the past, but still feel cheated and would like to be compensated in one way or other for these inconveniences. I'm looking forward to hearing back from you. Best regards, Lilian Cadet "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by SELAHADDIN DENIZ - 29 April 2024
" It was a good experience and I will always use for my future rental plans. "
" Very fast and very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by GUENTER - 25 April 2024
" When I dropped of the car I was told that I will get the final receipt and also a statement to the failures but now 3 days later no answer yet from Alamo. "
" The warning light was from the very beginning on for non functioning of Lane assist and traffic sign recognition. It was annoying that I couldn't switch it off. On top I found out that the car had neither a spare tyre nor a tyre fit set in case of a problem w/ air leakage. I complained that when I returned the car as such a car should not be rented out. I couldn't change it because I was 200 km away from Frankfurt. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by EVANGELOS - 21 April 2024
" Excellent "
" Very likely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ISAAK TONY - 18 April 2024
" Paid more ...for less car "
" I booked and paid a Mercedes e class and I got Audi q3 "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by ANTONIOS - 17 April 2024
" The final charge was greater than what we've booked. They said that Auto Europe withheld a commision and was never paid to them. Noone informed us about this. "
" At drop-off they charged us 40 euros for 8 litres of diesel (4,12 euros a litre) even though the tank was full. Unacceptable! We didn't have the time to debate, since we were running to catch our flight. Never again! They even wanted to charge us for an existing scratch on the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BONN, DE - Reviewed by ANSHUL - 17 April 2024
" For my next tour better to go to the agency directly rather than booking with autoeurope. As per Alamo representative at the time of pick up he said you have booked the vehicle through third party not with us if you want anything call them. "
" When I have reached to the counter at the time of pickup at around 10.30 PM the representative said we don't have any car available in that category and he asked me to take T-Rock which is in lower category and which was not suitable for my requirement as my language was not able to fit in that car. Then I have to rush to the counter to inform Then forcefully I have to go for higher version of car and pay more money at counter. No one showed where is car then no guidance they made me run 2 times from parking to parking space to collect and return the car key as he dont have any assistant to show me car and replace the car, On 2 April car showing Oil Level alarm on display. So I have called Alamo multiple times to get it fixed and I have to pay for engine oil top up fees approx 23 Euro. In addition to that I have to pay additional charges to top.up Ad blue fuel 5L Approx 18 Euro to the vehicle. These oil and fuel is part of vehicle maintenance and shall be covered with the provider not by customers. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by ANASTASIOS - 15 April 2024
" IM WAIT YOUR ANSWER "
" I WAS SENT YOU MESSAGE ABOUT EXTRA CHARGE IN MY CREDIT CARD CAN YOY TELL ME WHAT HUPEENN???? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by KEITH - 10 April 2024
" The process went smoothly and the vehcile was in good condition. "
" The process went smoothly and the vehcile was in good condition. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by VEIKKO - 07 April 2024
" Not good this time "
" Oil level too low, key battery almost empty. Had to change cars 3 times. Car maintenance issues with all 4 of those. Most awful car rental experience so far. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUSSELDORF, DE - Reviewed by JOSE MANUEL - 07 April 2024
" Fast to delivery and return "
" I´m very happy with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IVETA - 04 April 2024
" Everything was clear. The car was new and clean. Taking the car and drop-off were quick and easy. "
" Just thank you. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NATHAN - 03 April 2024
" Everything depends on the price "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by IOANNIS - 28 March 2024
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KONSTADINOS - 28 March 2024
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OLEGS - 26 March 2024
" Excellent service, perfect cars! "
" Service is provided by Europcar! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by KATYA - 20 March 2024
" Very fast pick up, car was brand new and super clean, all good "
" Very nice and friendly staff, helpful people, all good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ERIKS - 18 March 2024
" everithing good "
" WE Dont get invoice from you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by EDUARD - 17 March 2024
" Very nice experience "
" Very nice experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by GARY - 17 March 2024
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by GREGORY - 16 March 2024
" A Passat is NOT a Qashqai - I hate SUVs and would definitely not have paid for an upgrade for an SUV. Maybe you should separate classes ... And why did you not offer the extra insurance at rental reservation? "
" I wanted Golf, accepted the upgrade to Passat ... and was offered a Qashqai which was not ready at the pickup time (15h00) I finally got the keys to a T-ROC (very basic model) after 1 hour. Probably the WORST experience of rental pick-up in my life (I must have rented more than 150 cars) so cannot recommend Entreprise rental in Hannover "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUSSELDORF, DE - Reviewed by JANIS - 16 March 2024
" Na "
" Na "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by SEBASTIAN - 13 March 2024
" Disappointing. "
" The enterprise did not have a car for me at the time I intended, said they were not told about the car going to Poland, and then said they were only able to offer me a manual small category vehicle, after a two-hour wait. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by TIHO - 13 March 2024
" Exceeded my expectations. Very friendly counter staff. Efficient pickup and drop off. Car in excellent condition. Very competitive pricing. "
" Exceeded my expectations. Very friendly counter staff. Efficient pickup and drop off. Car in excellent condition. Very competitive pricing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ABDELAZIZ - 08 March 2024
" I extended my reservation for nore more day and you cut 67 euro against rxtra mile but i didn't use extra miles and also there is 24 euro for extra service abd I don't know what is this service "
" I extended my reservation for nore more day and you cut 67 euro against rxtra mile but i didn't use extra miles and also there is 24 euro for extra service abd I don't know what is this service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by AMIR - 06 March 2024
" Very good experience. Helped me find the car I wanted in a competitive price. "
" The staff, both on pickup as well as on drop off, was very professional and friendly. The car was in great condition. All together a very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GENNADY - 06 March 2024
" Everything was very good! I didn't have any problems at all. "
" I was a bit disappointed with the extra charge for traveling to other countries. I'm not sure, maybe it exists also in other rental companies, but I've never seen it before. Last time I rented the car for a similar trip here in Munich exactly two years back, and there was nothing like that. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JÓN BJARNI - 05 March 2024
" a "
" a "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by VADIMS - 02 March 2024
" Good choise. "
" Good staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
COLOGNE, DE - Reviewed by STEFAN - 28 February 2024
" Disclaimer is not the same as what the rental company's have. So I was not aware of several things which caused me to pay a lot more extra then expected "
" I arrived 2hr later then I expected due to delays. This caused a lot of problems. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by VLADAN - 28 February 2024
" perfect "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TOM EDUARD - 27 February 2024
" Very satisfied "
" Professional and very helpful car rental. Fantastic airport car delivery and collection service. Well maintained car. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SEPPO - 27 February 2024
" Hertz added fees to the all paid rental, including extra insurance which I did not need and a 86€ service fee, that I do not know what it entails. "
" Hertz added fees to the all paid rental, including extra insurance which I did not need and a 86€ service fee, that I do not know what it entails. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 26 February 2024
" Ok. "
" The only negative experience was the price for border-crossing (Austria), 108 euro. Comparing with the rental price, it is too much. And I find out the price only at the pick-up time. Until now, at the others companies, no charging for border-cross. Thanks! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ANDRIUS - 23 February 2024
" Main problem was that there were only 3 people working though you have 10 or 12 windows at Munich Airport. The line was very long, had to wait over an hour to get the car, delaying our travel plans. Also the car was smelling badly of cigarettes when we got in. "
" Main problem was that there were only 3 people working though you have 10 or 12 windows at Munich Airport. The line was very long, had to wait over an hour to get the car, delaying our travel plans. Also the car was smelling badly of cigarettes when we got in. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FRANKFURT, DE - Reviewed by NICO - 21 February 2024
" Great deals on rentals, and smooth process. This is the second time I've used auto Europe and will continue to do so in the future "
" Had a great experience, the lady at the pickup counter was very friendly and informative. All damage was already recorded for the vehicle on the contract and the whole experience went very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KEVIN - 21 February 2024
" Overall good experience. "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by BRUNO TOMAS - 20 February 2024
" good timing with all service "
" was very good drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by ALEXANDER - 18 February 2024
" Always easy and flexible! "
" Rented with OK MOBILITY four times over the last month. Three times there was an issue which took extra time to resolve. First time they claimed I had damaged the car, but the damage was preexisiting. Fortunately I had picture to prove it. Second time they claimed I had removed the spare tyre from the car... After discussion it was agreed there was no tyre to start with. Finally they gave me a car which the key would not turn and therefore the car would not start. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by MARIA BEATRIZ - 14 February 2024
" It was a little bit difficult to find the "
" Every thing was all right "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ERVINAS - 14 February 2024
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JULIAN - 14 February 2024
" All service was great. Car had damage on the side before we picked it up. We were not told about this and since we did not check it we were worried that the damage was done by us. Ideally people who rent are informed about the damage that there is presently on the car. "
" Individual at the customer desk was extremely helpful and friendly. Five stars for them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
STUTTGART, DE - Reviewed by ALI - 13 February 2024
" Hello, I had a problem with Europcar's rental service. I rented a car from Stuttgart airport and planned to return it to the Ulm branch. During pick-up, I was informed that I could drop off the car at another Europcar branch with an extra fee of around 30-40 euros. However, when I went to the Ulm branch to return the car, I was told that the system didn't allow me to return it at the agreed fee of 35 euros because I had rented the car through an intermediary company. Instead, I was told I had to pay about 200 euros. This unexpected issue caused me a lot of inconvenience and hassle. I had to cancel all my meetings and go to Stuttgart airport at the last minute. To return to Ulm, I had to take the train from Stuttgart, which took hours as I had to go to other stations to catch the right train. Since I was unfamiliar with the transportation system in Germany, I had to figure out how to use public transportation at the last minute. "
" Hello, I had a problem with Europcar's rental service. I rented a car from Stuttgart airport and planned to return it to the Ulm branch. During pick-up, I was informed that I could drop off the car at another Europcar branch with an extra fee of around 30-40 euros. However, when I went to the Ulm branch to return the car, I was told that the system didn't allow me to return it at the agreed fee of 35 euros because I had rented the car through an intermediary company. Instead, I was told I had to pay about 200 euros. This unexpected issue caused me a lot of inconvenience and hassle. I had to cancel all my meetings and go to Stuttgart airport at the last minute. To return to Ulm, I had to take the train from Stuttgart, which took hours as I had to go to other stations to catch the right train. Since I was unfamiliar with the transportation system in Germany, I had to figure out how to use public transportation at the last minute. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LEONHARD - 12 February 2024
" good offers, quick and easy process "
" everything went easy and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DIMITRIOS IASONAS - 11 February 2024
" I have rented car from your site again and all went perfectly. Now with Budget all went wrong. I got charged extra almost the full price of the car for things that were already in the price! "
" They charged me 400€ extra for things that were included already in the price. I still wait for their email reply. I paid for full coverage on your site and they charged 180 extra and 220 extra for airport surcharge which was supposed to be in the price as well ! The employ at the counter hidded all this info and informed that the car was already paid normally and that he will just charge extra 300€ for warranty which he didn't he charged from the first place 490€ which I didn't get back at the end. To finish off the had a dent on the door which I took photo when I picked up the car and they charged me with 900 euros which I didn't have to pay because of the full coverage insurance! I think they charged it in the insurance so as to fix it for free..! I emailed you as well and I still await your reply! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by EYJÓLFUR - 08 February 2024
" Service agent Lisa was amazing and provided a great and friendly service. Because of her i would definitely use Keddy and Europcar again. "
" Very Pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RAZVAN - 06 February 2024
" The counter staff told me i will receive a similar car, gave me 2 Mercedes keys to choose, than said i would have to pay extra 60 eur/ day, wheen i refused he than offered the keys to an Opel Mokka which is not at all similar to a Golf, the trunk is smaller, the car was badly equipped. Overall experience with the counter staff was disappointing. "
" The counter staff told me i will receive a similar car, gave me 2 Mercedes keys to choose, than said i would have to pay extra 60 eur/ day, wheen i refused he than offered the keys to an Opel Mokka which is not at all similar to a Golf, the trunk is smaller, the car was badly equipped. Overall experience with the counter staff was disappointing. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by KRISTIAN - 06 February 2024
" apart from the additional invoice, all was good "
" Else all worked well , but I just receoved an additional invoice of 52,45€ . There is a 35 € cross border fee, which is high , but I guess obligatory, I just went to Austria and back. However the rest of this additional invoice are some hidden fees. I don't think it is OK to charge that afterwards, since I paid all fees aleady to Auto Europe. So please forwed this feedback to Dollar/Hertz "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MICHAEL - 06 February 2024
" Another good experience renting through Autoeurope and Europecar. "
" Another good experience renting through Autoeurope and Europecar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DORIN NELU - 05 February 2024
" The site is very easy to use, the prices are good if you have patience and inquire daily for a longer period. I never had any surprises when I made reservations with Auto Europe, but still it wouldn't hurt to have a mobile app where you can see all you need for a reservation and contact the support team when you need it. "
" First of all, I was dissatisfied with the fact that I received a car inferior to the one reserved, it was still a compact class but not a compact crossover as I reserved. The explanation was that it's the same thing and they don't have another car available. The second dissatisfaction was related to the fact that I did not receive any indications about the fact that I had to pay road taxes abroad, although they were informed that the car would travel across borders. Instead, I was very satisfied with the condition of the car. It seemed very strange to me the process of handing over the car, when an employee without any inscription on his clothes or badge, scanned the car number and told me that was all, without checking anything and without giving me a confirmation paper of reception. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVE - 05 February 2024
" All well "
" Pickup and car all went very well and smooth. The drop-off was a disaster (this was not Europcar/Keddy but a common supplier for all rental companies). The person was debating 1cm scuff marks on the inside of a car, claiming that i had made those marks. He was rude, unfriendly and threatening. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by VOLKAN - 05 February 2024
" First of all, I did not receive the vehicle I ordered. I paid for an automatic transmission vehicle, but I had to buy a manual transmission vehicle. The process took 1 hour, maybe more. "
" First of all, I did not receive the vehicle I ordered. I paid for an automatic transmission vehicle, but I had to buy a manual transmission vehicle. The process took 1 hour, maybe more. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DUSSELDORF, DE - Reviewed by IOANNIS - 03 February 2024
" Very professional and friendly approach from Mr Parakatselakis eleftherios who was in charge for delivery and pick up of the car in Düsseldorf airport , congratulations in Enterprise . "
" Very polite and professional approach , especially from the person Mr eleftherios Paralatselakis, who was responsible for the delivery and pick up of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DRAGOS - 01 February 2024
" It is important that Auto Europe provides all necessary information on the voucher. Calling to customer service takes too much time and can only be avoided if appropriate information is provided. Thank you! "
" The contact information written on the voucher was not useful. There was a Spanish phone number that nobody answered. OK Mobility had closed their Terminal 1 Counter. This I found out from AVIS counter. Not being able to contact them, I checked the OK Mobility website and found the information about location of the Terminal 2 counter. The counter staff was very nice, fast and helpful. The car had been cleaned inside and outside, just that the inside still had traces of a dog that had been all around the car: spots on the dashboard, elbow rest, door panels and rear glass. The car smelled very badly because of the dog that had been in the car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by NIKOLAOS - 31 January 2024
" .... "
" HELPFUL, GENTLE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by NIKOLAOS - 30 January 2024
" Winter tyres were in bad condition after some 63.000km and car was slipping. "
" I made reservation for a Nissan X-trail category and not Nissan Qashqai, so to have a large capasity 4x4 SUV to travel to Austria with all our ski gear and luggages. When asked for the specific car, they reply that never had this model! And instead giving us a similar size car, we had to accept a smaller suv like Jeep Compass... I'm not so happy for this, so I can't recommend them. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by KIERAN - 28 January 2024
" Very disappointed with the service I got from Ok Mobility "
" I did not receive the type of car I booked, there did not seem to be any cars available. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by CHARLES - 28 January 2024
" Terrible "
" The car broke down in Italy. I could not get anyone on the phone despite calling for 2 straight days. This cost me lost time and money on my business trip "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ANATOLY - 24 January 2024
" You don't answer messages!!! "
" I was charged an extra day "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GVIDO - 23 January 2024
" Ok "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHAN DAVID - 22 January 2024
" Very friendly staff. "
" Everything was great besides the fact that I had additional costs for traveling in Austria! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by SASHO - 22 January 2024
" Like I said Keddy is very good rent a car company. "
" It's not a first time to rent a car from Keddy. It's very nice to cooperate with this company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by ALEXANDER - 21 January 2024
" Always easy with AutoEurope. "
" For the most part, everything went quite smoothly. However, there was exisiting damage on the car which was not originally quoted by the rental company. When returning, they claimede it was new damage. However, after a bit of review from the photos I took before starting it was agreed the damage was exisiting and it was not an issue. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by DIMITRIOS - 20 January 2024
" ok "
" ok "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by SHAI - 15 January 2024
" (See above comments about experience with Dollar) "
" I was very satisfied with the entire experience, except for the very end - after dropping off the car at the airport. I have not received anything by email, I called twice and spoke with representative of the central office on the phone, they gave me a direct email to the office at MUC, and no response to that as well. After returning the car, a customer wants confirmation that all was ok and in order. All other car rental companies do so... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by WAYNE - 14 January 2024
" Vehicle and service staff at FRA airport actually proided by Europecar - excellent service, helpfull staff - excellent experience. "
" Vehicle and service staff at FRA airport actually proided by Europecar - excellent service, helpfull staff - excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by HASAN CUMHUR - 14 January 2024
" Always best price and plenty alternative for car hire "
" Good and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OTTAR - 12 January 2024
" Easy "
" nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by EVGENY - 10 January 2024
" Very nice new car "
" All runs well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ANN - 09 January 2024
" Normally I have had a very good experience with AutoEurope. This time it did not go so well and is still being dealt with. A shame to have to deal with a mess after a lovely holiday. "
" When I returned the vehicle I was confronted with a different amount due than expected. I was charged for gas, plus a few other items that I had not agreed to. In addition, Avis did not have the correct amount of prepayment that I had made. When collecting the vehicle, I did add additional insurance and the desk agent said that was all I would have to pay for on return. I was shown no figures and told to sign on the screen that it was all ok. Unfortunately it was not. There was no one at the desk in the airport when we returned the car, and no one the next day when we were departing the area. Even though the sign and contract said the location was open. I am in contact with Avis customer service but they have not agreed to refund me the entire amount overcharged. I have never had this experience before. I've used AutoEurope for many years now in multiple locations in the USA and Europe. I will think twice about choosing Avis in Germany for my next rental. A shame to have to deal with a mess after a lovely holiday. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by PETRUS - 09 January 2024
" lovely staff super experience. poor car. "
" all of the sensors on my vw passat were off. on a snowy highway with two kids on my back seat not the best sensation. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ADONIS - 07 January 2024
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by RADU - 06 January 2024
" great ! "
" new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOLINGEN, DE - Reviewed by DIMITRIS - 04 January 2024
" No issues with Autoeurope but very unhappy with Europcar. "
" At the return point at Europcar an extremely small scratch was pointed to me which was not pointed or visible at the pick up point. As I had full cover with Autoeurope, it looked at me as if they wanted to take advantage of the full cover and get the scratch repaired... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by DOMINIK - 02 January 2024
" Great! "
" Long queue, but friendly staff. Clean, new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MICHAEL - 02 January 2024
" The advertised vehicle is not at all available in the fleet of Alamo. Furthermore, we booked a premium SUV with 4 doors, and to suit 4 pieces of luggage. Alamo wanted to give us a 2 door defender where 1 suitcase only fits in as it is in the premium SUV category. Thus, we needed to take a lower class vehicle and return two days later to the airport to swap it to a proper SUV. The Alamo team was very nice and tried their best to resolve the issue. Auto Europe needs to ensure that what you advertise and what someone books is also what the rental car company is communicated. Very unpleasant and luckily we stayed in the area for two days, otherwise the entire trip would have been in jeopardy. "
" The Alamo team was very nice and tried their best to resolve the situation. They also found it unfathomable who a 2 door defender with space for 1 suitcase could be in the premium sUV category "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERLIN, DE - Reviewed by PIOTR - 31 December 2023
" Very good! "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHARLES - 26 December 2023
" Normally i have a good experience with Auto Europe and Enterprise. This was not the case this time "
" The car was not good. The Winter tires were not in good enough condition and therefore dangerous to drive. This significantly affected my overall travel plans and trip "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by PETROS - 18 December 2023
" perfect "
" perfect experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by ATHANASIOS - 18 December 2023
" Easy to book. "
" The reservation was handled by Hertz. I. The rental voucher set a reservation of €700 on the credit card. An amount of €1020 was reserved during the rental. II. The value of the voucher was €145.73, an amount of €94.06 was deducted from the receipt. iii. An amount of €55.64 was charged as an additional location fee, which was not mentioned at the time of booking. IV. When verbally asked on delivery of the car about the cost of fuel (as it had done about 150km. since the last refueling) I was told that this is set at 30-40% more than the current price. Given that the price is around €1.80/lt. (upon delivery of the car in Germany) a price of up to €2.80/lt. is considered acceptable by me. The price I was charged was €5.76/lt. or a total of €95.12 for 16.5 liters of petrol. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
HEIDELBERG, DE - Reviewed by AERY - 16 December 2023
" It was the first time, reserving a car through Auto Europe, and I was a little apprehensive, but it turned out to be a great choice and good value for money. I will definitely use the service again!! "
" Pick-up and Drop-off were very smooth and easy, and the Hertz agent was very friendly. However, there are 2 things I'd like to see improved: (1) Provide a shuttle service to Heidelberg train station which is only 1.5KM, so not a demanding service which provides a huge plus to customers lugging suitcases (2) Car provided to us was a new Lynk & Co model, not available in US, and took some learning on the fly since no manual in the car. It will be good if the agent goes through the essential features (gear changes, battery level warning, adjusting mirrors & seats, explaning how this particular hybrid model works, etc) before the car leaves the lot. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MOHAMAD SYAHIR - 13 December 2023
" Great to deal with Auto Europe, they providing me sufficient information and replying my queries and email promptly. Thanks. "
" The car was prepared upon the time I arrived, and the process was very fast likely in 15 minutes. The car was clean and in well condition. And during returning process also easy, as the inspector checking the car in 10 minutes, and I just need to sign the return form. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by RADU - 11 December 2023
" Overall was ok, professional staff, easy access and drop-off "
" Pickup problem with a tyer. No presure cover, having to inflate in a gas station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by PANAGIOTIS - 11 December 2023
" No comments "
" No comments "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KAISERSLAUTERN, DE - Reviewed by WILLIAM - 09 December 2023
" No hassle pick up "
" Easy pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by VOLODYMYR - 07 December 2023
" There was a lot of apprehension about renting a car, since this was my first experience. Surprisingly everything went great! The car corresponded to what was ordered, clean, practically new (it had driven about 20,000 km). When receiving and returning the car, the receptionists explained everything clearly, no complaints. The deposit was returned within a day! Thank you very much Eurocar for the opportunity "
" Good service ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ATHANASIOS - 06 December 2023
" It was very difficult to communicate with the office in Munich Airport. "
" It was very difficult to communicate with the office in Munich Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PATIU - 06 December 2023
" easy rental , prompt return "
" everything was OK "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VICTOR - 06 December 2023
" Very good experience "
" Many thanks to Mr. David from Enterprise MUC who provided an excelent service and helped us a lot handling a difficult situation due to flight cancelation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by RICARDO - 03 December 2023
" Worst as possible "
" Our flight was late and when we arrived in Berlin, the office was closed. We din't get the chance to take the car and has to take a taxi to our hotel. There wasn't a way to communicate which the office. I don't feel its right that we loose our reservation because the flight was late and the office closes and don give a damn for people. Its a Airport and the flights get late! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by CHRISTIAN - 03 December 2023
" Amazing service "
" The person who gave us the car was just so helpful and gave us a great service, same goes to the person who helped us return the car. Best service from a car rental provider ever! Keep it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FREIBURG, DE - Reviewed by JUAN PABLO - 03 December 2023
" Everything was ok un Freiburg office "
" Everything was ok un Freiburg office "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by ISLAM - 01 December 2023
" Did not got any car. They did not have any car ready for me. "
" Did not got any car. They did not have any car ready for me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by ABDULLAH - 27 November 2023
" All good. Just one suggestion: better signage for returning the vehicle at the Genwva airport. It was a bit confusing and it was quite a long walk to the terminal with luggage. "
" Excellent support and service. Seamless with no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by SAFAK - 26 November 2023
" Easy to take and drop off. "
" Very helpful staff, car has no bluethoot!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
COLOGNE, DE - Reviewed by MARKO - 19 November 2023
" Bad comfort and driving expereience with Renault Capture. "
" Renault Captur is lower class then initialy rented VW golf. No precise defined vehicle location on parking lot, which leads to wasting time. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BERLIN, DE - Reviewed by MILKO - 12 November 2023
" Overall everything was OK. "
" quick drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TOOMAS - 08 November 2023
" booking and renting a car was smooth and pleasant "
" when locking the car, the alarm made an unbearably loud sound, we had to figure out where it could be silenced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by RANDO - 06 November 2023
" Car was good and all communication with who did paper work was good. Deposit low and car rate was good "
" Car was good and all communication with who did paper work was good. Deposit low and car rate was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TONI - 03 November 2023
" Everything was super "
" Will recommend them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ALEKSANDER - 31 October 2023
" Exellent "
" Just exellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAHN, DE - Reviewed by PETAR - 31 October 2023
" Didn't have problem at all. Satisfied! "
" Good service, everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KALLIOPI - 30 October 2023
" VERY GOOD "
" VERY GOOD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by VASILE - 30 October 2023
" . "
" As always a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETRICA - 19 October 2023
" Nice staff, car and great experience! "
" Excellent services! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by YAVOR - 18 October 2023
" I,m vary satisfied! "
" Vary Good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by GRIGOR - 17 October 2023
" The flight delay . My son was on the desk at 17,00 and tald to recepcionist that the flight with the driver will delay about 23,30. She answered that will leave a note on the computer to take a car for tomorrow . But on the next day - few hours later, Herz suggested to the driver electric car that we could not have any possibility for charging. We lost our money and for me Your service is not acceptable. "
" The flight delay . My son was on the desk at 17,00 and tald to recepcionist that the flight with the driver will delay about 23,30. She answered that will leave a note on the computer to take a car for tomorrow . But on the next day - few hours later, Herz suggested to the driver electric car that we could not have any possibility for charging. We lost our money and for me Your service is not acceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by MAKSIM - 13 October 2023
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by IURIE - 12 October 2023
" Very good, thanks ! "
" Very good, thanks ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by GRIGOR - 10 October 2023
" The flight delayed. Our man spoke with somebody on the desk at 22,30. She made a note for the next day ! But on next day Herz suggested electric car. It is not acceptable for us because we had no point for charging! We lost 900 Euro for 2 cars , and we had to take one car for 1500 Euro. apparently this is a good way to rip off customers !! How can we lost 2 reservations for few hours flight delay. Apparently this is a good way to rip off customers "
" The flight delayed. Our man spoke with somebody on the desk at 22,30. She made a note for the next day ! But on next day Herz suggested electric car. It is not acceptable for us because we had no point for charging! We lost 900 Euro for 2 cars , and we had to take one car for 1500 Euro. apparently this is a good way to rip off customers !! How can we lost 2 reservations for few hours flight delay. Apparently this is a good way to rip off customers "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by MARK - 09 October 2023
" Like mentioned above the price was the reason to get the car from you. "
" To begin with I need to mention the price offer which was the best from all. The counter receiving and returning the car was excellent!!! Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by VESSELIN - 06 October 2023
" There are many cars available to rent - a big choice. The rental conditions are well explained on their web-page. I received quick answers to all my questions. "
" The employee who gave us the key was new (the first day on his post). He first made me sign the contract and afterwards sent it by e-mail. Of course, I could not read it on my phone at that moment. It would be fair if the contact is given in advance. There were no practical instructions on how to find the way back to drop off the car in the "jungle" of this big airport. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GUY - 05 October 2023
" Good evening, renting the car through you from ok mobility was a very bad experience. During the vacation we needed a car help to rescue the car, all attempts to contact the company were unsuccessful, there was no answer on the phone, email and Instagram. A copy of a car license was left in the car, the police stopped us and we received a fine since the original is needed and not a copy. This time too we were not able to get the ok mobility company in any way. This is a difficult, intolerable and abnormal customer behavior that damaged our vacation. We will make sure to transfer this information in any possible way so that more people are not harmed "
" Good evening, renting the car through you from ok mobility was a very bad experience. During the vacation we needed a car help to rescue the car, all attempts to contact the company were unsuccessful, there was no answer on the phone, email and Instagram. A copy of a car license was left in the car, the police stopped us and we received a fine since the original is needed and not a copy. This time too we were not able to get the ok mobility company in any way. This is a difficult, intolerable and abnormal customer behavior that damaged our vacation. We will make sure to transfer this information in any possible way so that more people are not harmed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
HAMBURG, DE - Reviewed by SERGIO - 05 October 2023
" Efficient "
" Fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AMIR - 04 October 2023
" Main point I was really disappointed about is finding out I had to pay 10€ extra per day for taking the car to Austria (which I assume is a very common use case with rentals in Munich). It increased the rental cost by 25% which is huge. At this price point I could have gone with almost any other well known car rental agency and get a better car and much more piece of mind. The guy at the counter finnaly found this buried in the contract but it should have been made very clear by you *before* signing the contract online. "
" Car offered was not as expected. Also, there were no other options at the same price level so had to take it. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BADEN BADEN, DE - Reviewed by LEON - 03 October 2023
" 1. I was at the service desk of your company at about 21:40. There was only one person and A LOT of people in the line. Thus I arrived at the desk itself much later. I think this is not my fault. And therefore this charge is not correct. 2. Please, explain what is "Premium Station Surcharge"? 3. My booking was done more than a month ahead of the starting date. I booked an automatic car and prepaid it. Nevertheless, when I arrived on Saturday I was given the manual car because of some difficulties with your company. This was unacceptable and instead of going for the planned trip I was forced to return back to the airport on Monday to change the car. I didn't want to raise this issue with you, but when I saw these additional charges I changed my mind and now I ask for the compensation of the troubles you caused me. "
" 1. I was at the service desk of your company at about 21:40. There was only one person and A LOT of people in the line. Thus I arrived at the desk itself much later. I think this is not my fault. And therefore this charge is not correct. 2. Please, explain what is "Premium Station Surcharge"? 3. My booking was done more than a month ahead of the starting date. I booked an automatic car and prepaid it. Nevertheless, when I arrived on Saturday I was given the manual car because of some difficulties with your company. This was unacceptable and instead of going for the planned trip I was forced to return back to the airport on Monday to change the car. I didn't want to raise this issue with you, but when I saw these additional charges I changed my mind and now I ask for the compensation of the troubles you caused me. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by NICOLAS - 02 October 2023
" Horrible experience. Poor service from Avis. They said their system was the problem. And for Autoeurope, still waiting my refund. "
" Car wasn't available when we went to the agency. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUSSELDORF, DE - Reviewed by DILEK - 01 October 2023
" everytings was perfect thanks to Auto europe workers. and nice car.. ı got what ı have booked. "
" everytings was perfect thanks to Auto europe workers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VYTAUTAS - 01 October 2023
" Smooth operation "
" Smooth operation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by TARJA - 27 September 2023
" I tried to change my reservation 24 h prior the car reservation to the other city, but that did not work at all. I feel like fooled, because on the phone they told me to connect the reservation by email, and by email they told me to connect the staff by phone. That was unbelievable and poor service. I know that I was late with the cancellation, but l expected some kind of understanding and forward coming would have been reasonable. "
" The car was not that good what I ordered. The service beforehand was not good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JONATHAN - 16 September 2023
" I have been using autoeurope for over 10 years and definitely recommend their service. "
" Great experience in collecting the car, the explanation of certain requirements and also the pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ED - 12 September 2023
" My fellow travelers and I rented an automobile from Auto Europe in April. Our reservation was #19943720. We picked up the car on 29 August and returned it on 7 September. We paid the fee of 1375.67 Euros on 1 April. I have a new charge of $631.75 from Avis on my VISA dated 7 September, when we returned the car. Please provide a detailed description of these charges. "
" My fellow travelers and I rented an automobile from Auto Europe in April. Our reservation was #19943720. We picked up the car on 29 August and returned it on 7 September. We paid the fee of 1375.67 Euros on 1 April. I have a new charge of $631.75 from Avis on my VISA dated 7 September, when we returned the car. Please provide a detailed description of these charges. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KALLIOPI - 12 September 2023
" very good especially the helpful stuff like Irini and the rest of the people "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by PING JUNG - 10 September 2023
" I have had many experiences with Autuoeurope and Europcar and they were all very pleasant. "
" The tires have poor grip. Occasionally they will slip when driving over traffic lines or normal roads, causing the steering wheel to become uncontrollable due to torque. This is very dangerous. I hope Europcar can provide tires with better grip. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHAIM - 02 September 2023
" The experience with Sixt was bad. "
" Sixt charged extra money for crossing the boarder to Austria, however when we had a problem with a punctured tire, which was received in this condition from Sixt, the rental company didn't provide any assistance to help us to replace the car in Austria. Sixt put us under danger when we had to drive 300km from Austria to Munich with a punctured tire! When the car was received, the fuel tank was 3/8, and we returned the car with more fuel 4/8. Despite this we were charged 135Euro + VAT for the missing fuel. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by ALBERT - 02 September 2023
" Long walks, huge distances, messy airport which has grown out ov its nanageability anc is increasingly prone to delays and traveller discomfort "
" The Wheego counter is difficult to find. Frankfurt airport is a mess. Even though we are not handicapped, the very long walk ftom gate A40 to the desk is strenuous. There is no indication in the dropoff lanes as to where to leave the car keys. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VALDIS - 31 August 2023
" it is ok "
" it is ok "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by HORST - 31 August 2023
" Goog portal to select car according your needs. "
" 1) Had to exchange car due to technical malfunction 2) Incomprehensive Invoicing 3) Somewhat grumpy staff "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by LEONHARD - 29 August 2023
" Overall a good experience "
" very friendly staff and car in seamless condition. High amount of deposit ( you should know because of Credit Card limit) "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ALEN - 28 August 2023
" Online booking was fast and everything ok "
" Car VW Golf was in good condition. Everything was good with Wheego, only a little to long time pick up desk administration. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by FABIEN - 27 August 2023
" Very good "
" Excellent car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REGENSBURG, DE - Reviewed by CHARLES - 25 August 2023
" Overall we were very pleased "
" The only difficulty was finding a gas station in Munich and finding the drop off in the main train station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CATHERINE - 21 August 2023
" Absolutely awful - no response to emails and the criminality of taking this amount of money & not returning it is really awful "
" It is now almost a month since I rented a car with Thrifty at Frankfurt airport, at the time, there was a block of over €700 put on my debit card - this has still not been lifted!! I have emailed but had no reply. I find this absolutely unacceptable, and will be seeking legal advice. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by AYEDH - 20 August 2023
" As above "
" I have enjoyed my vacation along with my family using Volvo XC90. It was Wonderful car and enjoyable trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ANDREAS - 20 August 2023
" Very good! "
" Very competent, friendly staff and very good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HAMZA - 18 August 2023
" The price is the best but I'm not sure who is responsible of what "
" I received a vehicle full of scratches and I'm ok about it. I expected a report in my email after receiving the car with all details but nothing was sent. When I returned it and traveled back home, I received an email that my car was not in the same condition as when it was given to me. No details no pictures nothing about what's there. They asked me to meet the manager there or call them if I need the details. I'm not sure if this is a way to get more money or really they want to secure their assets but it's unprofessional way of communicating with clients. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by PETER - 17 August 2023
" I have used auto europe specifically because you can choose between basic insurance and no deductible which is what I choose each time. I rented this time from hertz and when I arrived he told me that the price did not include full deductible and they added 210 euro for full deductible. I had no strength to argue late at night but I feel I was taken advantage of. I will think twice now about using auto europe where the full deductible is not true. "
" I have used auto europe specifically because you can choose between basic insurance and no deductible which is what I choose each time. I rented this time from hertz and when I arrived he told me that the price did not include full deductible and they added 210 euro for full deductible. I had no strength to argue late at night but I feel I was taken advantage of. I will think twice now about using auto europe where the full deductible is not true. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by ANTHONY - 15 August 2023
" AutoEurope is fine, but it is not easy to see and compare the insurance conditions and car features, such as boot capacity. "
" Everything went well, except for having to search for the rental company desk at the airport (it was next to the arrivals exit and not with the other companies) and waiting to be served with a complicated customer before me. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by WALDIR - 14 August 2023
" It was intuitive to book the car at the website, with no hidden fees and didnt't take a while. "
" The only "minor" downside was the wait time at the counter to get the car, but the staff was always super kind and helpful and explained every fee and condition to us. The car was almost new and didn't gave us any problem and the drop-off was done in less then 5 minutes, with no complains or hidden fees. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by TODOR - 09 August 2023
" everything was great and there were no problems at all! "
" everything was great and there were no problems at all! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by EGIDIJUS - 08 August 2023
" Super "
" At airport we could not find BUCHBINDER "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by PAUL - 04 August 2023
" Booking, collection and drop off all ok. Reporting any issues via the text / app mobile interface was not easy. "
" As unfamiliar with this car dashboard display I could not determine if the car was full of fuel on collection. Having filled the car and noticed the display change I am disappointed to find it was not completely full. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by LUIS ANGEL - 03 August 2023
" Everything went OK. During pick up, car was being cleaned up and desk officer kindly asked us to wait for 15 minutes. After this everything went very well. "
" Everything went OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KATHARINA - 03 August 2023
" AutoEurope always works well for us, and we get good deals. It's just that the actual rental companies sometimes don't perform the same way - especially Europcar this time. Also, don't expect customer service in Germany like you would in North America. You are more likely to get the feeling that you are basically annoying them by using their services, let alone having any requests - even if perfectly warranted. "
" Frankfurt airport pickup very difficult. Long walk to car from counter, no attendant at parking lot. Came with 2 kids and lots of baggage. All loaded into car, warning lights flashing. Called Europcar from parking lot, kids whining in car, only to sit in various waiting lines for 40+ min. Never got through to counter, no help. Ended up leaving stuff in car, incl self-installed car seat, and walking back all the way to the counter. Managed to get a different car but had to walk back and unload/load everything again. Pickup time was not changed although we lost 2h, had a lot of hassle, and missed an appointment because of it. Replacement car was ok. But at dropoff, when I gave back the car with a higher available km range, I was told to refuel another time, because the km range would only be dependent on driving style, so a full tank was necessary. The fact that we had had so much hassle, and lost time that was not given to us afterwards, was ignored. No compensation whatsoever was offered, instead I got a snarky reply that I could always email customer service. Meanwhile, I noticed another customer complain because she couldn't find the GPS - which, it turned out, actually wasn't in the car, despite Europcar personnel telling the customer to try and find it. Again, arrogant looks went back and forth between personnel, until finally, someone went to help. Altogether, an unpleasant experience on both ends, pickup and dropoff. Will try to avoid Europcar going forward. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RAVI KIRAN - 30 July 2023
" Only thing you should know is you will get the car from from europecar counter at the airport. "
" The car is in excellent condition and everything is transparent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VILLE - 29 July 2023
" I feel robbed. "
" I was overcharged on 5-6 counts. Additional insurance was added to my rental even though I declined, I was frauded with the kilometers, I was frauded with a n additional huge airport surcharge. The person at the counter told nothing about additional charges. Predatory behaviour altogether. I have sent a reclamation to Hertz and will pursue the matter further. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by ROMAN - 24 July 2023
" it was great service as out of the time. "
" the Gentleman at check in wa excellent, helpful and very kind "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ANATOLY - 21 July 2023
" Not recommend "
" Charge me 250 € No deposit 250.. really Charge me. I wait for your answer for refund my money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ANATOLY - 19 July 2023
" I paid for zero aksess but in voucher europcar it's not appears. Please refund me deferred price "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BRUNO - 14 July 2023
" Seamless XP "
" Fast pick-up and even faster drop-off. Great prices and great condition of the vehicle. The options to upgrade I was given were short and not satisfactory, though, with expensive add-ons. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by IVAN - 10 July 2023
" Great experience and customer service "
" Great experience ... car was good and clean as per my expectation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WIESBADEN, DE - Reviewed by LUIS - 08 July 2023
" I returned my vehicle 2 days earlier because of an emergency. I was told that there is not refund due to me. I can understand if this was a non emergency situation but it wasn't. I just couldn't keep the car for those two days because I was flying out of the country. "
" Car rental was ok. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHARLES - 21 June 2023
" it was fine "
" it was fine "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by EMRE - 21 June 2023
" The only considerable problem that I experienced in this rental is in the drop-off. In the airport there was drop-off service provider that was serving for all the rental car brands and I gave the car to them. Then I asked for if they give any kind of receipt or something like that to state that I drop-off the car and they told me that an e-mail will be send. But the mail didn't come from any part, that service provider, the rental company Keddy or you Auto Europe. I wasn't sure whose responsibility it was to inform about the status of rental but I made me anxious and I still am. I hope this survey means that the process was completed without any problem. "
" It was smooth and the car was in a good condition. Although I reserved a compact hatchback car (stated as Golf in the voucher) they gave me T-Cross which is definitely in a lower class than Golf but the car was in a good condition so it wasn't a big deal. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ABDULKARIM - 21 June 2023
" Easy communication. Trustable Web site. Very helpful staff "
" Quick process. New car. Quick drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JUN HOE - 21 June 2023
" Please see above. Thank you so much. I wish to be contacted about the issue above. "
" Damage was discovered after return of vehicle. However vehicle was inspected without the presence of renter. Renter has no prior knowledge of the damage. As such, discovery of damage via email came as a shock. Process of identification of damage was not transparent. What assurances are provided that this damage was not inflicted after return of vehicle? "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MEMMINGEN, DE - Reviewed by LINDA - 20 June 2023
" Easy booking, all is understandable and wide selection of cars. I'm satisfied. "
" Very easy pick up, polite staff and amazing car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARIUS - 19 June 2023
" horrible "
" i still dont understand, why i was charged extra 204eur "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by HARRI - 16 June 2023
" I am very satisfied for everything! "
" Everything was very well! Thank You very much! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by VALERIJS - 16 June 2023
" - "
" - "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by LIVIA - 15 June 2023
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by DEJAN - 11 June 2023
" Everything was fine "
" Efficient service at pick up. Got almost a brand new car, excellent condition and driving performances. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by ANDREAS - 08 June 2023
" Everything OK as always "
" Everything OK as usual! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by PENIO - 28 May 2023
" Go for it "
" At the counter, lady was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by BRUNO - 24 May 2023
" Great value, no frills. Just good stuff, truly! "
" Almost new car, very speedy pickup and drop-off, amazing price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by HENRY - 18 May 2023
" upon pick up the car had a very nasty smell which made our holiday a nightmare with two people sick from the smell. when we returned the car I complained and the counter officer told me that they knew about it and that they sent the car to be checked and quoting officer.. we spent nearly € 1000 to find from where the smell is coming for. I told him that they should never have issued a car with that type of state. Being a regular customer, I would like to request a full refund or otherwise our next rental for free. "
" upon pick up the car had a very nasty smell which made our holiday a nightmare with two people sick from the smell. when we returned the car I complained and the counter officer told me that they knew about it and that they sent the car to be checked and quoting officer.. we spent nearly € 1000 to find from where the smell is coming for. I told him that they should never have issued a car with that type of state. Being a regular customer, I would like to request a full refund or otherwise our next rental for free. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
STUTTGART, DE - Reviewed by JOHAR - 17 May 2023
" Staff at Avis very detailed in explaining, courteous and friendly "
" Abis is always very professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by MINDAUGAS - 15 May 2023
" Quick pick up, very good condition of the vehicle "
" Everything was exceptional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by NICOLAE - 14 May 2023
" Will use their service again for sure! "
" All good, highly recommend! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MEMMINGEN, DE - Reviewed by PLAMEN - 12 May 2023
" fast ! easy! convenient! "
" GOOD servise! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FABIO - 12 May 2023
" convenient service without unnecessary complications "
" Everything as expected, nothing I can complain about. Price was fair. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by KAUPO - 12 May 2023
" Booking process of the car was easy. As I'm not renting cars to often, it is always a challenge to understand in human language, what responsibility will be left on my shoulders with what insurance coverage. I'm not sure, if it is possible, but it would simplify things, if some examples of possible insurance cases would be brought out to illustrate the insurance offerings. "
" The counter staff was very professional and pleasant. He did not try to overly push for the extra insurances from Hertz on top of the selections done by me through Auto Europe. The only question mark was that we booked the car with the possibility to visit neighbouring countries as well, but there seemed to be some complication with the paperwork and the counter staff asked, if it is really necessary. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ATHANASIOS - 11 May 2023
" ABSOLUTELY SATISFYING EXPERIENCE "
" ABSOLUTELY SATISFYING EXPERIENCE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by DANIEL - 09 May 2023
" good car. easy access . fast give back "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by PAUL - 05 May 2023
" Will not use Avis again "
" Counter closed at 18:00 despite taking my reservation for 18:00 pick-up. As an airport collection this was unacceptable for a Saturday. Sunday waited 45 minutes for counter to be manned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
STUTTGART, DE - Reviewed by ZSOLT - 05 May 2023
" Don't know, it was okay I guess? "
" It was fine all the way, the drop off at Stuttgart was a bit confusing, would be much better to include it in the pamphlet and the info pages that are handed out, not just the pick-up! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RIMANTAS - 05 May 2023
" Fast booking and great service after it "
" Great service, new car. The car was not the same as selected from the list, but new and same or even a bit higher category "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ANDREY - 01 May 2023
" Totally satisfied "
" Totally satisfied "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DORTMUND, DE - Reviewed by TAREK - 30 April 2023
" good "
" not good car "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
FRANKFURT, DE - Reviewed by SAPAVOOT - 21 April 2023
" No "
" Sixt charge me a lot of money. I want to know retail!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by GUENTER - 21 April 2023
" see above "
" The car was missing the cover to the spare wheel area in the trunk which lead to all things which I loaded collapsed. Unfortunately I realized it the next day as when I put my large cases in the carpet was covering it. However Alamo responded very well and also offered the exchange of the car which I didn't take as it would have been inconvenient. Therefore they promised me an upgrade for my next rent which is fair. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by HENRY - 19 April 2023
" With a small adjustments of Drop-off perfect experience. "
" Drop-off: No staff around, when we arrived. There shall be a sign, where to leave a car, and wait somebody to come. Finally staff arrived, but for a moment we were confused. He told me go to counter to clear the return, but in the counter, they just ask about keys (those were left with the car). Deposit: quit high guarantee to be 800 EUR (more then usual ). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by POLINA - 18 April 2023
" AutoEurope deliberately hide 30% of the costs "
" In my rental voucher I booked 2 booster seats and Auto Europe did not mention the price. When I received the car, I was charged 122 euro more for those booster seats that usually cost 15 euro each. It was horrible experience to be charged 30% more of what I expected because of the booster seats. I had no chance to react because it was Easter and all shops were closed. If I knew in advance that AutoEurope hide the correct price, I would have brought online 2 booster seats and have it in the hotel. Horrible experience!!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KLAUS - 18 April 2023
" Easy site to use, good price comparison, I like the option to cover the self-risk. "
" Quick and friendly counter service, car in good shape and clean, fast and easy return "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARTIN - 18 April 2023
" Lovely. "
" Salomé was super nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TZVI - 16 April 2023
" I did not get the voucher by email, it was only available on the site. I suggest there should be an email notification to let the customer know that the voucher is available. "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by POLAD - 15 April 2023
" I have stated everything above "
" 1. I am deeply disappointed with your Autoeurope company, because due to the strike on March 27, my flight was postponed 1 day later, and you forced me to cancel the reservation, while fined me 125 euros. It's unfair and it's obvious. 2. On March 28, THRIFTY gave me a car that broke down after 100 km. ADAC could not fix it and took the car on a tow truck. As a result, I was given another car. But I lost 1 day of my vacation. Outcome: Evaluate this situation for yourself and extrapolate to yourself, and then express your dissatisfaction with ordinary folk phrases. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by MARCO - 14 April 2023
" If a customer is renting a car you supposed to provide the car. I think a Tiguan was cheaper than a Skoda that's the reason why I chose it. In the end I received a car which was smaller but paid for a bigger one! "
" I ordered an Skoda Superb estimate, but received a Volkswagen Tiguan. I needed the large car for our luggage (4 pieces). For additional 30€ a day I was able to rent a Volkswagen Touareg. It's sad that only one car was possible to choose. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by TIHO - 12 April 2023
" Usually good choice cars at competitive prices.usually. excess refunds, unlimited mileage and full insurance are key to me using. Need better discounts for loyal long term customers. "
" Car was dirty inside and out including bird droppings. Counter man did warn me in advance but could say why. He said he would talk to manager about discount but so far no credit has been given. Drop off was strange.no staff to hand over the car to for wg condition check, fueling check, time, mileage check, just an empty garange. I left keys in drop box. Road Signs to the rental return from airport approach roads are terrible making it difficult to find. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 3
DUSSELDORF, DE - Reviewed by AMRIT - 12 April 2023
" The booking was easy. No issues "
" The whole experience was very smooth. Good customer service, polite staff, good car So overall no issues. Keep up with the good work. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KARAMJEET - 11 April 2023
" Their cars are all very new and good clean cars. Will definately rent again in future. Mike was very good "
" Good, new car, well maintained. Mike was very professional, he briefed very well on the pickup and drop off procedure. Emails was replied almost immediately. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by PAUL - 07 April 2023
" Efficient "
" Quick to collect as a repeat customer at this collection point "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by GAMZE - 03 April 2023
" very good car is clean nice staff "
" nice personnel nice welcome good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAIL - 01 April 2023
" I found the autoeurope site to be precise on all the critical info and I had no surprises during the rental or after it. Overall really good and highly suggestible. "
" Everything went fine, the counter staff was really helpful and the whole process fast and efficient. The car was in great condition and almost new. I have to make a separate comment for the guy at the drop-off, I think his name was Tomas, I needed a cart because I had many luggage, unfortunately I had no coins to pay for it. Tomas not only brought one to me but he also paid for it!! I have to give many congratulations and thanks to him!!and to you for having such staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OLEGS - 29 March 2023
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by TEEMU - 29 March 2023
" The price was good. Your office in Germany was supposed to open at 9am, but we reach them 1130am. "
" We tried to extend our rental period. We were unable to reach anybody on sunday. Very bad experience! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
DORTMUND, DE - Reviewed by EVTIM - 25 March 2023
" Was OK "
" Was OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by LIRIDON - 23 March 2023
" I reserved my car online, everything it was ok, up to came to your desk to take the car. when i arrived, your personnel informed me that we can't give me, with reason because u delayed 1 ours ( its jokeeeee ) because i reserved the car and pay everything, im very disappointing with you, you lost my very important meeting, and till now you still didn't back my money :( :( it was very very bad experience with you "
" I reserved my car online, everything it was ok, up to came to your desk to take the car. when i arrived, your personnel informed me that we can't give me, with reason because u delayed 1 ours ( its jokeeeee ) because i reserved the car and pay everything, im very disappointing with you, you lost my very important meeting, and till now you still didn't back my money :( :( it was very very bad experience with you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by MARTIN - 23 March 2023
" the staff gave me better car "
" the car was exellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by IVAN - 22 March 2023
" I still haven't received my deposit back?! It's not normal definitely "
" I still haven't received my deposit back?! It's not normal definitely! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by EDUARDS - 22 March 2023
" What's the point of buying additional insurance when booking a car on the Auto Europe website if you still have to buy zero liability insurance when you receive the car? "
" The fact that a substantial security deposit is taken despite having zero liability insurance is extremely confusing. Other companies do not. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by DAVID - 18 March 2023
" Am very unhappy about the insurance aspects.. I booked a complete insurance through Auto Europe and when picked up the car told that only had the basic required, I had to do a 400 Euro deposit and if something happened I would have to pay and deal about getting reimbursed with Auto Europe.. NOT GOOD "
" Am very unhappy about the insurance aspects.. I booked a complete insurance through Auto Europe and when picked up the car told that only had the basic required, I had to do a 400 Euro deposit and if something happened I would have to pay and deal about getting reimbursed with Auto Europe.. NOT GOOD "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by KYRIAKOS - 15 March 2023
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by JOUNI-PEKKA - 15 March 2023
" x "
" Despite of the actual reservation, you never know which car brand you actually get "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by SADI - 15 March 2023
" Unfortunately, after making this reservation on February 17th, my car rental experience was disgusting. "
" I had reserved a Mercedes c200 class vehicle, full size type. When I went to the office, I was told that there was no vehicle. The vehicle they gave me was SUV class, BMW X1. when I said that I did not accept, they told me that they did not have a vehicle as mercedes class. They said that if I paid additional money, they could give me another vehicle. I did not accept this offer, I took the vehicle they offered. When I went to the vehicle, I saw that the vehicle was 2 years old and 75000 km. The vehicle was making noise from everywhere and was very old. I will never rent a car through you or anywhere else again. Especially AVIS is a terrible car rental company. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by EDUARD - 07 March 2023
" Comfortable and easy "
" I will use your service in future "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ZINAIDA - 07 March 2023
" N/a "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KYRIAKOS - 06 March 2023
" I BOOK A VOLVO V60 FOR 6 PASSENGER (4 ADULTS AND 2 CHILDREN) 4 MONTHS AGO. NO ONE INFORMED ME THAT I CAN'T TAKE THIS CAR AS IT IS FOR 5 PASSENGERS! I'D LIKE TO INFORM ME EARLIER TO CHANGE THE RESERVATION. "
" I BOOK A VOLVO V60 FOR 6 PASSENGER (4 ADULTS AND 2 CHILDREN) 4 MONTHS AGO. NO ONE INFORMED ME THAT I CAN'T TAKE THIS CAR AS IT IS FOR 5 PASSENGERS! I LOST AN HOUR TO BUDGET OFFICE TO UPGRADE TO A 7-SEAT VW CADDY. THEY ASK ME HOW MANY DAYS I WILL BE OUTSIDE GERMANY, I TELL THEM 1 DAY TO AUSTRIA, BUT WHEN RETURN THEY CHARGE FOR ALL DAYS OF RESERVATION! THE TOLD ME THAT THE EXTRA CHARGE FOR THE UPGRADE WILL BE 20EUROS/DAY (80 EUROS TOTALLY), BUT THEY CHARGE MORE AS THE PREPAYMENT WAS 259,76EUROS, BUT I PAY 317,78 EUROS IN AUTO-EUROPE! "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RAIMOND - 05 March 2023
" Auto Europe is ok, but this previous talk and taking money is ugly. "
" 31 euros have been taken from me and without informing me for what and why, still no answer, giving points for such behavior would be too much. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 9
BONN, DE - Reviewed by RICHARD - 01 March 2023
" Auto Europe always good "
" Asked for a VW Polo, got a Hyundai i20 ands did not like the vehicle very much "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MEMMINGEN, DE - Reviewed by YAVOR - 27 February 2023
" Es war sehr gut! "
" Sehr Gutt! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOÃO - 25 February 2023
" Nice and easy! "
" Nice. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VICTOR - 21 February 2023
" N "
" I haven't received the booked car type. No alternative options to the proposed vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AACHEN, DE - Reviewed by EKREM - 18 February 2023
" WHEN I GO TO BUY A CAR, I LEARNED THAT MY LICENSE HAS LOSSED. THAT'S WHY I CAN'T HIRE A CAR. BUT THAT WAS NOT THROUGH MY CONTROL. I DID NOT RECEIVE A REFUND. I DON'T THINK I WOULD RECOMMEND IT TO ANYONE. IT WAS A BAD EXPERIENCE. "
" WHEN I GO TO BUY A CAR, I LEARNED THAT MY LICENSE HAS LOSSED. THAT'S WHY I CAN'T HIRE A CAR. BUT THAT WAS NOT THROUGH MY CONTROL. I DID NOT RECEIVE A REFUND. I DON'T THINK I WOULD RECOMMEND IT TO ANYONE. IT WAS A BAD EXPERIENCE. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by PAUL - 16 February 2023
" Everything is ok with autoeurope.eu "
" Tires were not for winter. Its were marked as "all season". At the rental time there was underlined that "winter tires are included". During the reservation process I marked the "other countries - Austria, Italy" option. Obvious my intention was to pass Autria and the north of Italy (a lot of mountains). Usually, the cars from the top companies does not have 35.000 km (may be at Thirfty or Maggiore). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MEMMINGEN, DE - Reviewed by IVO - 16 February 2023
" Got free uprade. "
" Top car rental company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ARSI - 15 February 2023
" There was extra fee for cross country travel. Even thoug i marked it on autoeurope site. "
" Did not get estate type car as booked "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ZSOLT LASZLO - 13 February 2023
" I use Autoeurope frequently I never had an issue with it so far "
" The car I got had more scratches than marked, but the person in the garage was very helpful and marked every scratch. However at the drop-off there was only one colleague who was only responsible for showing me where to park the car and told me to report my issue to the office inside the building. So I did. I had one issue with the car that even if I refuelled it full, the fuel meter/display did not show full, only about 7/8. So on the next gas station I put an extra 4,5 L into the car. The tank was so full that the benzin started to flow out of the car tank, so I assume the meter is wrong in the car. Luckily I had the bills from the stations and showed them to the person at the counter in the office. He said that the car is not yet checked in, so he doesn't see the full details, but recorded my issues to the rental and told me if I get any charge on my card write and email. I noticed that they charged me around extra 74 EUR. I asked them why exactly, but no reply yet. Do you have a contact to them? "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 6
DORTMUND, DE - Reviewed by ADRIAN - 10 February 2023
" Everything was ok. "
" Everything was ok. A minor minus for drop off. No one told me about key box. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by VICTORIA - 09 February 2023
" Did not have my drivers licence, but had a picture of it. Unfortunate error from my side. No possibility to do anything! Not get the car NOR get my monet or even parts of it back! Bad Experience overall. Sorry. "
" Did not have my drivers licence, but had a picture of it. Unfortunate error from my side. No possibility to do anything! Not get the car NOR get my monet or even parts of it back! Bad Experience overall. Sorry. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by ALEXANDER - 08 February 2023
" All right "
" All right "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETROS - 05 February 2023
" Perfect "
" Really one of the best car renting experiences. Probably the first time I got the car I selected. Brand new car (700km) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 31 January 2023
" i was cheated by europe car and need to rent a bigger car for 355 euros more. it was a horrible experience. and I have been told by Europcar sales if i rented directly from them and it won't have happened. "
" i was cheated by europe car rental. they made me pay extra Euro 355 more to rent a bigger SUV. I supposed to pick up the car at 10:00am, but i arrived at 2:00 pm because of the late flight. Europe auto gave my car away and said no car avaialbe unless I rent a bigger car which is 355 euro more. and the reason is i was late and did not put down flight number. and said If i rent directly from them without going thru auto europe and it wont be happened. I was no other option to rent a bigger car at the end. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by GEORGIOS - 28 January 2023
" ❤️ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ERIK - 25 January 2023
" Everything went smoothly. "
" The car that was given to us was not what we expected and was not very similar as well. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by GVIDO - 24 January 2023
" Ok "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by LAURI - 19 January 2023
" Everything was just perfect. "
" Everything was just perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLENSBURG, DE - Reviewed by PER - 17 January 2023
" Easy to use and I found a good offer. "
" Okay service and space for parking your own car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOSE - 15 January 2023
" The platform should indicate which insurance is due and what not. "
" En general rent a car company's should be more clear at the time they inform about renting conditions. When you get to the counter to pick up the car... Always try to mixed up the terms in order to sell more insurances... And many times say that must be taken... Otherwise won't rent the car... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by GUNTARS - 13 January 2023
" everything was correct and pleasant "
" everything was correct and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ADRIAN GHEORGHE - 10 January 2023
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AACHEN, DE - Reviewed by KOSTAS - 05 January 2023
" No problem, except the lack of invoice. "
" Didn't receive an invoice at the end of rental at airport of Dusseldorf. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by MARTIN - 05 January 2023
" I bought the zero excess package and it was unclear what was included. The rental company offered me extra insurance which what I thought I had already bought, but it covered additional things that the zero excess package did not cover. This should be much clearer, and I should be able to buy all insurance packages directly in auto europe to prevent being surprised by extra costs at the counter. "
" I had rented a compact manual BMW 1 series, but Europcar gave me a superior Audi A6 automatic. This was perfect since we were driving from Nuremberg to Berlin on the autobahn and driving the Audi was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 04 January 2023
" Renting with Auto Europe for years. Always great service & cost. Thrifty a bit shifty "
" Understaffed & inefficient at desk. I asked for one additional driver and no other add ons. Yet the bill from Hertz shows damage waiver €36, Theft protection€18, plus location charge,road tax, cross border fee.My voucher from Auto Europe was €525.59. Extras were €148.05 (included additional driver). Man at desk had limited English, etc. Thrifty not good "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by HENNING - 01 January 2023
" All good! "
" Excellent counter staff at pickup! Very friendly and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERLIN, DE - Reviewed by NOMBUSO - 24 December 2022
" Great service from the gentleman we dealt with when we picked up and dropped the car "
" Great service from the gentleman we dealt with when we picked up and dropped the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by ANDREAS - 22 December 2022
" As above "
" We were given a very big car instead of a compact car.. Since it was far too big for us as we would have had problems with parking we asked for a smaller car, however the only one available was with manual transmisdion. We took it anyway. We were hoping that we would be refunded the extra money we paid for automatic transmission but instead we were given a voucher for an upgrade next time we book car.. We took it as we had no choice however we feel we should have been refunded the money we paid extra "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ANDREI DANIEL - 21 December 2022
" PERFECT "
" SUPER EXPERINCE, VERY FAST, IN 5 MINUTES WE GOT THE CAR AND AT RETURN WE NEEDED ALSO JUST 5 MINUTES. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by KYRIAKOS - 20 December 2022
" Best experience mad value "
" Everything is nice and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUEBECK, DE - Reviewed by NICHOLAS - 19 December 2022
" Smooth process, great price. "
" Easy collection, nice car, easy dropoff, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by MILAN - 19 December 2022
" Good experience with website, clear and easy to read information. "
" To get car took about 30 minutes due to many people and only one staff member. In Cologne was hard to find right way for car return. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by ROMAN - 18 December 2022
" Very good experience "
" Nothing to add "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JUKKA - 16 December 2022
" Earlier it was possible to find prices for most of the extras, like cross-border fee, additional driver, etc.. during the booking process via the conditions without going too far in the process. Even when "hidden in texts", it was possible to find them. After changes to layout and presenting the term only later, it is now very laborsome to find out the fees for extras. They are often quite substantial and vary a lot, so it would be nice if these would be easily findable. "
" All good and as agreed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by GOKHAN - 13 December 2022
" Brand new car, very efficient and friendly counter and drop-off staff, almost no queue at the pick-up office "
" Brand new car, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CATALIN MIHAI - 06 December 2022
" OK "
" Car was not available at the time of pick-up. Ended-up with a car that had a huge scratch on the almost all right hand side. The car had no Crit-air sticker (despite the fact that I paid extra to use it in France). "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3
HEIDELBERG, DE - Reviewed by NICHOLAS - 01 December 2022
" All good thanks. An easy friendly pick up, and a quick drop off. "
" All good, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by LAZAR - 01 December 2022
" everyting was inline with offered terms and conditions "
" excellent service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by STILIAN - 30 November 2022
" All petfect "
" Great service from Luis! Helpful, efficient, friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SEAN - 30 November 2022
" . "
" As usual alamo were very rfficient from start to end of the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HEIDELBERG, DE - Reviewed by CONNOR - 29 November 2022
" Auto Europe is amazing. The prices are incredible and the customer service is excellent! "
" Picking up and dropping off the car were incredibly straightforward and easy. The Avis staff member walked me through all the pieces of the contract and inspected the car with me for any pre-existing damage. The office is clean and the selection of cars is top notch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BOGDAN - 25 November 2022
" Everything went smooth, nice personnel, etc. "
" Everything went smooth, nice personnel, etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by FLORI - 23 November 2022
" Super "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by FATMIR - 21 November 2022
" Easy way to rent a car! "
" Very flexible to find a good solution for you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AHARON - 17 November 2022
" Overall, a smooth experience, except points above. "
" Everything went smooth - except: 1. Available vehicle for rent was CCAR - Opel Crossland - inferior in engine and ride quality from VW Golf proposed. 2. Car was rented under "zero excess" condition (higher price). The Europcar rep. explained that it is not different than "refundable excess". Meaning that, in case of an accident they will deduct 950 EUR excess which I will get eventually from Auto - Europe. This is the same as refundable excess, so I can't understand why I paid more for "zero excess". 3. Return procedure was too quick, as the rep. urged me to leave the keys and they will check it later. This procedure is prone to many "surprises" later where it is possible for them to indicate car damages, fuel not full, etc. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by ENRICO - 15 November 2022
" Worked well "
" Previous person who rented the car smoked. Car stank inside. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FRANKFURT, DE - Reviewed by RUSSELL - 11 November 2022
" Excess insurance cost is too high "
" Pick up at Frankfurt was easy but, I felt that the extra cost of excess insurance was very high. Ivan Markovic was very helpful when we dropped the car back at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by VICTOR - 09 November 2022
" there were a lot of problems with your booking, which was not there before. September Bergamo airport, the car was received only the next day, they promised to sort it out, but so far nothing is clear, this time in Rome and Berlin there are a lot of problems and no compensation for the inconvenience. Is this the position of the company? "
" 1. there was no Skoda car 2. cars were offered worse, smaller and cheaper. 3. gave a Ford Mondeo, a malfunction about an oil change is on, the office returned .4. they gave Ford S Max, after 5 km I turned back, the transmission was damaged in the car, it was shaking, buzzing, it was impossible to drive. 5 finally got a normal Volkswagen car... disgusting service, disloyal to the customer, running back and forth from the road is unacceptable for a reputable company!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HEIDELBERG, DE - Reviewed by CONNOR - 09 November 2022
" Auto Europe made renting a car much less expensive and stressful than I expected it would be. Thank you! "
" Avis was incredibly easy to navigate. The check in process was painless, my car was ready and clean, dropping off the car was super easy as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DRAGOS - 03 November 2022
" Everything went smooth regarding the interaction with Auto Europe. "
" Everything went smooth with pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DRESDEN, DE - Reviewed by JEFFERY - 31 October 2022
" see above "
" Thankfully, the English speaking man in Dresden was available and VERY helpful on every level. The return directions at Frankfurt Main Station were not clear and I had to return to parking garage to relocated the car. The car's gps was not functioning properly and became useless. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by PETROS - 31 October 2022
" Nothing extraordinary happened which could trigger circumstances to check the quality of service. Except for Auto Europe should already know about problems as those mentioned above and make respective suggestions to rental companies "
" Very quick service. Upgrade of car but extreme lack of instructions. Could not switch the menu to English and make good use of the car (notifications, map, blue tooth, etc). Personnel should ask and help on that. Also, the contract docs I signed were in German which I do not speak. Last, the level of gasoline was 10-15euro lower than the full tank I was supposed to be handed over "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
KIEL, DE - Reviewed by ALEXANDER - 31 October 2022
" Usually I'm very satisfied with autoeurope but just not in this case. "
" On the counter it turned out that they prepared for me the car of much lower class and with manual transmission instead of booked automatic. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by UDAY - 30 October 2022
" Easy to rent. Vast range of partners, cars and locations. "
" Efficient staff and very quick service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by JOSE MANUEL - 25 October 2022
" EVERYTHING WENT GOOD "
" EVERYTHING WENT GOOD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by PETER - 24 October 2022
" Everything went as planned. "
" Very friendly and helpful desk-staff at Cologne-Bonn airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WIESBADEN, DE - Reviewed by ROBERT - 23 October 2022
" Easy and efficient. "
" Requested and paid for GPS but it was not set up and ready to go. I was not able to get it set up and was not able to use it. Enterprise did credit me for the cost but it was still a negative. Also the vehicle did not have cruise control or a back up camera. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MEMMINGEN, DE - Reviewed by DRAGOMIR - 19 October 2022
" Very best "
" Very best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TEERAPORN - 19 October 2022
" It very good experience for using your service "
" The car condition very good and your staff very kind got information more benefit for me "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by YUVAL - 19 October 2022
" i was surprised to find that i was charged immediately upon making the reservation and not upon taking the car. "
" 1. an "old" car (2019 or before) with 70K km which has a noisy ride 2. lacking of reverse camera and rear sensors makes it difficult to park such a long car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by TIHO - 19 October 2022
" Good selection of cars. Easy to use website. Deposit refund insurance option is great as is 7nlimited mileage and full to full "
" Inadequate car returns signage at the airport T1 P2. We, and several other hire cars circled for ages trying to find where to return cars. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - 16 October 2022
" No comments "
" Very fast and efficient pick-up of the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by ANDREAS - 15 October 2022
" Alles gut "
" Alles Top wie immer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MEIR - 13 October 2022
" Great tool "
" The service at Alamo at Frankfurt airport is always great! Cheapest prices and fastest pick up of the car! Keep up the great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by MATTHEW - 13 October 2022
" Excellent experience, will use again. "
" Everything was as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TIMOTHY - 09 October 2022
" There were a lot of hidden costs in our booking which meant it was more than twice as expensive as quoted. Big thumbs down for both buchbinder and auto europe. "
" There were a lot of hidden costs in our booking which meant it was more than twice as expensive as quoted. Big thumbs down for both buchbinder and auto europe. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by TANER - 08 October 2022
" I have shared my comments above. "
" I initialy paid 824 € but Avis calculated as if I paid 734 € and charged me on that. I rejected but Avis staff insisted that they received only 734€ so I unexpectedly had to pay the rest. Would you explain the reason of this to me? Regards. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by CHING-AN - 06 October 2022
" Definitely not a good experience for getting a car that's not what we wanted. "
" We reserved a compact, automatic car but when we arrived, the agent tried to give us a manual car, saying no automatic available. When we insisted, he got us a BIG automatically suv after waiting at the counter for 30 minutes. He said that's the only car he's got so we had no choice but took it. The car was ok but just too big. We ended up scratching the side of the car a bit when trying to park at a garage an hour later. So even though the staff were courteous, we will never rent with Enterprise again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LEIPZIG, DE - Reviewed by CHONLADA - 02 October 2022
" Same as 3. "
" 1) Easy 2) Miles limit adjustment was not found at the booking and not allowed at the car receiving. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by PÉTUR - 30 September 2022
" Nothing wrong with Auto Europe online service. Very user friendly. "
" There was one very nice lady serving normal customers and 7 customers waiting in front of me. It took one hour to get the car. The yellow oil light in the dashboard of the car starting glowing after 50 km. After checking that there was plenty oil Avis solution was go to the nearest VW dealer and solve the problem yourself, we do not have any cars or help for you. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
COLOGNE, DE - Reviewed by PAUL - 28 September 2022
" Staff in cologne europcar very helpful "
" Staff in cologne very helpful "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUSSELDORF, DE - Reviewed by JULIAN - 28 September 2022
" as usual a great price via Auto Europe and perfect service from Alamo/Enterprise. "
" perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by STEPHEN - 25 September 2022
" We had no problems or issues with the rental car or process. "
" We had no issues with car pick up or drop off. Staff seemed efficient and polite. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ADRIAN - 23 September 2022
" Everything was clear and efficient. "
" Swift service and good english speaking rep. Desk was in the car park and car seat was handed there, much better than walking all the way with it from the terminal. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MONICA - 22 September 2022
" Very good overall experience "
" Very nice and patient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JAMES - 20 September 2022
" See above. "
" Overall it was a hassle free rental. I was happy with the condition of the vehicle and the pickup process. My only recommendation is that the drop off process is a bit baffling. Apparently, my car was checked in by the staff but no one said so nor was there a receipt indicating the date, time, etc. of return. I eventually just walked away and wondered if I was supposed to return to the service counter, but didn't have time to stand in the line. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NUREMBERG, DE - Reviewed by MARTIN - 20 September 2022
" no regular usb connectors for charging, only usb-c "
" everything was very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
STUTTGART, DE - Reviewed by JANNE - 20 September 2022
" In gran canaria 10 pts. This time in Germany 8. "
" If I book a manual, I want a manual. Now I was upgraded to Ford Kuga instead of my choosing VW Golf. This because they ran out of manuals "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by LIVIU - 08 September 2022
" Everithing was great! "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by TIMOTHY - 04 September 2022
" The issue needs to be addressed with the concerned individual & manager. "
" Unacceptable drop off, poor English & German, accusations of damage which clearly were not visible as captured by photographic evidence. The individual concerned persisted despite this, although the email condition report delivered over 3 hours later vindicated the position of no recorded damage. Highly unprofessional , unusual & unacceptable behaviour from the member of the drop off team. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ED - 31 August 2022
" Autobahn at 140... loved the Mercedes' in Germany "
" Great car at great pric "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by EVELYN - 31 August 2022
" Rubbish. The person handing over the car complained as I was 'early' picking it up. Then I was charged for being 40 minutes late due to motorway detour which detained me – out of my control – and then charged extra at €6 per litre YES €6 for TWO extra litres of fuel. It's absolutely ridiculous and I'm really angry. I will never use Hertz again. "
" Billed for being 40 minutes late returning the car. This was due to detour on motorway from Hildesheim to Hannover Airport so out of my control. Also billed for TWO yes TWO litres of fuel at exorbitant rate. I will never use Hertz again. They're a rip off. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 29 August 2022
" Very good experience "
" Very good experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by RAINER - 28 August 2022
" Too expensive "
" All too expensive after Corona "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BONN, DE - Reviewed by ABDI HAKIM - 25 August 2022
" My experience was good and everything went smoothly without hiccups. "
" I had a wonderful smooth experience with Enterprise and the staff at the Bonn location are extremely helpful and kind! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ORESTIS-ASTERIOS - 25 August 2022
" I had a problem with the car and wherever I called I was hearing recorded messages in German - though I don't speak any... "
" ...at the end, all went well... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FRANKFURT, DE - Reviewed by MARY - 23 August 2022
" Overall everything was ok. Smooth and pleasant "
" Even though the waiting queue was rather big , lady that served us was very kind, explained everything in detail with a smile on her face. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MICHAEL - 19 August 2022
" See above "
" The counter staff at the FRA airport were wonderful. I think his name was Amir and he was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by KONRAD - 17 August 2022
" Everything was excellent, no problems. "
" Excellent staff and vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AKSHAT - 15 August 2022
" See above "
" Car was different They charged eur 700 more and now I have to spend all my time to claim it "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
HAMBURG, DE - Reviewed by CHRISTOPHER - 15 August 2022
" The whole situation left me angry and disappointed. I will likely avoid Auto Europe for future rental needs. "
" Upon arriving i was told that i needed an international driver's permit, which was never communicated. They simply said that i couldn't rent from them, period. We were stuck with no car, and ended up having to pay double at another agency in order to save our vacation. Needless to say we were furious and will never consider Europcar again. We are currently working to get a refund, and are considering legal action. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by ANGELOS - 15 August 2022
" Excellent service-perfect car-good prices. "
" Perfect car . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NITSA ELENI - 11 August 2022
" Service by Autoeurope excellent as usual "
" Everything was fine, apart from the service at the counter. We arrived at about 20:00 and there was nobody at the counter. A man came out of the office after 20 minutes. He was very impolite and tried to make fool of us. He told as that the car was at parking space 31, which was incorrect. We checked using the electronic keys a number of lines and after 10 minutes we were lucky to find our car. Whole experience very unpleasant. The service at the drp off was exceptionally good! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by IULIAN - 10 August 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALDIS - 08 August 2022
" Comments about Hertz at MUC are very, very bad as you can see & I was a bit affraid before I have bean met by professional lady at counter, picking was at normal speed, good car at the end. "
" Nive lady at counter for pick up, car & doc was ready, car was not super clean, but in general ok. Car was appropriate to ordered., so I am satiesfied. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ERFURT, DE - Reviewed by PAUL - 06 August 2022
" Highly recommended. "
" Pick up and drop off was very smooth and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STANISLAV - 05 August 2022
" Experience through the site is convenient. Though I may need to contact Auto Europe for refund (because my rental was with Super Cover that implies the refund of the excess) if AVIS ultimately takes money from me for fake repairs. So will see how that goes. But I still have to try first to convince AVIS that they are wrong "
" I have returned the car exactly in the same condition as I have rented it and there were not any damage caused to it because I have driven it like my own car and definitely didn't hit anything and was not hit by anything. Several hours after it I've received an email from AVIS with some incomprehensive photos (that do not provide any evidence at all) stating that there is new damage to the car. Furthermore in my initial rental contract with them the same places with damage (if those existing little scratches even can be called with a word "damage"!) are already listed but they still stated that it is new damage after my rental. So now I need to waste my time to dispute over it because they want to take over 200 euros from me for the fake repairs. I am completely dissatisfied because I have never had any issues with previous car rentals (luckily all not with AVIS) "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NUREMBERG, DE - Reviewed by BORIS - 03 August 2022
" Bad feeling when I went to pick up the car and the subcontractor had trashed his office without me being notified. 40 minutes of searching for an English speaking operator in Europcar and not being able to get through. these obstacles make the service you offer useless. "
" Its ok service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by KONRAD - 31 July 2022
" The pick up at the airport was fine. the car was fine except for one thing I noticed by coincident 'No spare tire or jack!' when I mentioned it upon returning the car the clerk told me that that is not unusual and pointed to a Telephone number in case of a flat tire. I asked him what would happen if the renter doesn't have a cell phone or is somewhere in an area without cell service? He just shrug his shoulder. Also the return location is in a tiny street quite a distance from the train station. No lift to the station was offered and we had to drag our luggage for 700 meters to the station. We are seniors and it wasn't easy. Very inconvenient location and not very friendly or helpful staff. "
" The pick up at the airport was fine. the car was fine except for one thing I noticed by coincident 'No spare tire or jack!' when I mentioned it upon returning the car the clerk told me that that is not unusual and pointed to a Telephone number in case of a flat tire. I asked him what would happen if the renter doesn't have a cell phone or is somewhere in an area without cell service? He just shrug his shoulder. Also the return location is in a tiny street quite a distance from the train station. No lift to the station was offered and we had to drag our luggage for 700 meters to the station. We are seniors and it wasn't easy. Very inconvenient location and not very friendly or helpful staff. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FRANKFURT, DE - Reviewed by LAURA - 30 July 2022
" Hotline staff was not very helpful "
" AC not working, all we got to hear was that there is no other car available and we should complain after we dropped off the car "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by SIMON PETER - 27 July 2022
" i always use Autoeurop for my car rentals and will keeo doing "
" professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OLEGS - 19 July 2022
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ANTOON - 19 July 2022
" Overall quite ok , friendly staff. "
" Up on collection the car was not very clean ( on the outside) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 18 July 2022
" The one way fee and cross-border fees should have been in my initial payment, otherwise it seemed ok. "
" The drop off was a bit confusing. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by KONRAD - 18 July 2022
" Efficient and friendly staff "
" Good service, great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by HEIKI - 15 July 2022
" WE LOVED THIS COMPANY "
" I liked it "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BONN, DE - Reviewed by ABDI HAKIM - 14 July 2022
" Extremely satisfied with my experience! "
" Overall excellent experience, would have preferred to be informed that the car has no cruise control. Other than that everything was absolutely perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TRIER, DE - Reviewed by JENNIFER - 10 July 2022
" Everything went as planned which is so helpful when one is on holiday and away from home! "
" Both the pickup and dropoff went smoothly and the car exceeded my expectations! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by NIR - 10 July 2022
" Hope for better experience next time "
" There was a delay in our flight and we arrived at the counter about 3 hours after the original time of booking the vehicle. The representative informed us that we had already delivered the vehicles we ordered and we could get a vehicle in a lower category or wait between 3-5 hours for another vehicle to arrive. He acted with disrespect and insensitivity and ignored any request. Only after about half an hour and the intervention of another representative, suddenly found a vehicle (also in a lower category apparently) that suits our needs (4 adults with luggage). Overall, an unpleasant experience "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by VALLO - 01 July 2022
" Was ok "
" Was ok by "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ROBERT - 30 June 2022
" Extremely satisfied! "
" Fast service at desk, got a free upgrade, car almost new with only 2000km on the odometer! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by LEANDRO - 25 June 2022
" Totally recomended "
" Excelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KONSTANTINOS - 16 June 2022
" They charged my credit card with extra 222,95 euro for no reason or explanation "
" They charged my credit card with 222,95 euro for no reason or explanation "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SELAHATTIN MURAT - 16 June 2022
" I had two hidden costs added by Hertz, which I was not informed by Autoeurope. One is location surcharge 150 euros and other one is crossborder fee 35 euros. It was mentioned in my reservation that I would travel in 3 countries. Of course, such hidden costs are not appreciated. "
" Picking up was good, I don't know why I've been charged with 150 euro as location surcharge "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by CHRISTOPH - 09 June 2022
" Good decision :-) "
" Good decision "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CATALIN - 07 June 2022
" You didn't respect your agreement and you didn t offer transparent information "
" Very poor customer services "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by ANNA - 07 June 2022
" excellent car, seamless rental procedure, great price "
" excellent car, seamless rental procedure, great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KORAY - 06 June 2022
" There is a communication problem between Autoeurope and final rental company. Rental company doesn't accept anything if something happens bad. I never recommend Autoeurope to anyone because of that! "
" I rent a car arount 387 EURO for 5 days and the deposit was 700 EURO. That's unbelievable. Also I rented car from Hertz not THRIFITY because Hertz and THRIFITY is belongs to each other. but the company wasanother brandname. Also Hertz asked me to make full insuarence but I also rented car with full insuarence. If something happens to the car Hertz told me that: Hertz will charge you everything and you will get in touch with AutoEurope for return payments. That's not good! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by ALEX - 25 May 2022
" Easy as always! "
" This Thrify location was very professional and efficient. No problems at all! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by RAINER - 22 May 2022
" good Service "
" good Compagny. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TARAS - 12 May 2022
" Auto Europe is great "
" They told that I've dropped of car at 12 and changed of one more day. But in fact I've dropped it at 11:00 "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by PAUL - 11 May 2022
" Convenient sevice "
" Easy and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MANISH - 11 May 2022
" Condition of the car was very good. Clean and tidy and process hassle free. "
" Condition of the car was very good. Clean and tidy and process hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MUN CHUNG - 10 May 2022
" The pick up counter staff is great. The drop off process is also good. However I am very dissatisfied on the pick up process. This process was very poorly managed when I pick up the car. "
" Sharing that the pick up counter at Frankfort Airport is poorly managed. There was a long queue which I can understand. But after I waited for half and hour in the queue, I was told I am queuing in wrong lane for premium member. I almost wanted to scream. Luckily i was served next in the correct lane. The signs and direction are not clear . There was only 2 counters staff and I saw many staff looking like the bosses watching them work. Hope "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by MORDECHAI - 09 May 2022
" All great "
" Nice cars, Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by INA - 06 May 2022
" n/a "
" there were some added expenses like Premium Station Surcharge and Assistance Service Fee which were not mentioned in advance. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by KOSTYANTYN - 27 April 2022
" It's sad that autoeurope, who's client I was for many years , is working with fraudulent providers. "
" Fraudulent service. False damage claims. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by CHRISTOS - 27 April 2022
" Vey smooth car hire, professional and customer-centric attitude by all Enterprsie personnel involved. "
" Everything was great! Special thanks to Tom who was super helpful during the 2 drop-offs and Ugur who was very helpful during the car hire process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by SANTIAGO - 22 April 2022
" No comments "
" Everything OK ¡¡ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 21 April 2022
" Can only recommend "
" Was given the choice of 3 very nice and very different cars which was appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TERO - 21 April 2022
" Really good! Custom Service was excellent! "
" Really good! Custom Service was excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by COSTIN - 19 April 2022
" overall very pleased "
" very courteous staff at the counter and in the garage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAHN, DE - Reviewed by CLAUDIA - 16 April 2022
" ???? Wrong billing "
" Confusing About the billing I payed Auto Europe & Buchbinder??? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SAWIT - 16 April 2022
" Drop off was very good and efficient "
" We pay an extra to book the VW Multivan but we got Toyota Proace where the seat cant even adjust. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by DEREK - 12 April 2022
" Excellent! "
" The staff at the desk and drop off in Munich were very courteous and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAULS - 11 April 2022
" Very good service, fast solutions in case of problems. "
" Very good service, fast solutions in case of problems. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by SVETOSLAV - 29 March 2022
" Everything was fine "
" Every member of the staff was very attentive and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KLAUS - 28 March 2022
" Never Autoeurope again Never Hertz again Never, never "
" Fraudulent behaviour "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by OLEGS - 27 March 2022
" Good service "
" Fast service, good car, affordable prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ALAN - 13 March 2022
" See above "
" Enterprise staff were very polite and helpful. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TONIS - 13 March 2022
" The car had multiple damages when it was given to me. The conditions in a crowded parking lot did not give me a possibility to find one more undocumented scratch. That was found in different conditions when the car was returned: more light and space around car. I was charged for the damage I did not cause. I have filed a complaint with Hertz. Unpleasant experience. "
" The counter staff was friendly (HERTZ) "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COLOGNE, DE - Reviewed by WILLIAM - 12 March 2022
" It was fine. "
" Was meant to get an estate Ford mondeo or similar. Got a Citroën C5 which was not a similar car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
AACHEN, DE - Reviewed by FAHAD - 12 March 2022
" Best price "
" Fast service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by JANEK - 10 March 2022
" gut "
" gut "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FRANK-OLME - 10 March 2022
" See no. 3. Obviously there is a communication lack between Auto Europe and Hertz. "
" They did not have my data submitted for the voucher. They did not provide the car class I booked. They did not charge the prize, some 50 euro more. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by ANDRIAS - 07 March 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 05 March 2022
" The cross-border fee given by AutoEurope did not match what the counter charged for it. The counter could not explain the price difference and blamed AutoEurope for giving false information. This resulted in zero trust in both AutoEurope and Europcar (Buchbinder does not exist anymore as it has been acquired by Europcar) in terms of if anything in the voucher is valid since Europcar will anyway charge whatever they want. From a customer perspective it does NOT work that the AutoEurope and Europcar blame each other. This was a small amount but does not build confidence. In the end I got a clarification from AutoEurope but you really need to step up in making the information understandble, at least to the extent the counter staff will understand it. "
" The cross-border fee given by AutoEurope did not match what the counter charged for it. The counter could not explain the price difference and blamed AutoEurope for giving false information. This resulted in zero trust in both AutoEurope and Europcar (Buchbinder does not exist anymore as it has been acquired by Europcar) in terms of if anything in the voucher is valid since Europcar will anyway charge whatever they want. From a customer perspective it does NOT work that the AutoEurope and Europcar blame each other. This was a small amount but does not build confidence. The car was low on AdBlue, I did not need to refill but there was a notification each time the car was started. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by STANISLAV - 02 March 2022
" Depending if 125 Euro will be refunded by autoeurope, if not, will definitely NOT recommend to anyone "
" Hertz from the first moment tried to find a way to add extra charges Additional driver and cross border, tried to charge vat and local taxes despite of the autoeurope agreement that clearly stated that all taxes are included. It took me time to convince them to refund. The car conditions were not good, chair broken!! No-one was available at the handing floor which pushed me to return to the office and request to replace the car or fix the chair. It was not easy too, they didn't want to assist, with sour face and high voices, they agreed to accompany us for car replacement!! After the return - there is an extra charge on the extra cleanliness of 125 Euro!!! They even sent me the images which clearly show that there is no need for extra clean but regular vacuum clean inside the car but they still state for extra charge!! It's clear theft, no more or less "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
COLOGNE, DE - Reviewed by MARTIN - 25 February 2022
" Very good service Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARKUS - 23 February 2022
" I received an invoice from Europcar post rental and discovered there was a fuel charge of 40 euro despite having filled the car at the airport upon returning it. They responded they will correct it and send a new invoice, which I have not heard anything about since "
" The car we first received was not prepared at all and was labelled to go to service and repairs. The replacement car was perfect. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by CHRISTIAN - 23 February 2022
" Good experience with Auto Europe as we have booked +10 times, but will going forward check conditions directly with vendors. Drop off not good in Munich as no staff available so no receipt before the day after. "
" I realized that we shouldn't add full coverge from AutoEurope but directly from Hertz "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by TEODOR - 22 February 2022
" Super ! "
" Super ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ERVINAS - 22 February 2022
" First time I'm charged more by the rental, than Autoeurope was promising. Very dissapointing "
" The car wasn't clean; Engine failure light was on (not critical ADBlue level, but still); Windshield had significant damage directly on the eye level of the driver; ! And most importantly, I've got the final invoice withe amount that consists some "services" I never asked or some difference between Autoeurope "prepayment business account" and Europcar "final charged amount" has occured "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by KARL - 17 February 2022
" Excellent. "
" Great car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOAQUIM - 16 February 2022
" Bad experience. Paid 151€ to rent the car for two days and after the delivery, they charged me an extra 213€ with all sort of fees that were not disclosed at all at the time of pickup. The staff at the airport offered me an extra cover and told me I would be paying 36€ for it. By the time I delivered the car, an extra 213€ in fees was charged from my Credit Card. When I called them to explain why, I received explanations such as: Local service fee because I bought the extra coverage at the airport, another extra fee because it was at the airport (this was the explanation and take notice that I picked up and delivered the car at the airport), extra fee because I crossed a border with Austria). Be aware that these fees were sizeable, all above 50€ each. When I asked for more details or a reasonable explanation, they told me it was in the contract. I felt scammed. "
" Bad experience. Paid 151€ to rent the car for two days and after the delivery, they charged me an extra 213€ with all sort of fees that were not disclosed at all at the time of pickup. The staff at the airport offered me an extra cover and told me I would be paying 36€ for it. By the time I delivered the car, an extra 213€ in fees was charged from my Credit Card. When I called them to explain why, I received explanations such as: Local service fee because I bought the extra coverage at the airport, another extra fee because it was at the airport (this was the explanation and take notice that I picked up and delivered the car at the airport), extra fee because I crossed a border with Austria). Be aware that these fees were sizeable, all above 50€ each. When I asked for more details or a reasonable explanation, they told me it was in the contract. I felt scammed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by DIMITRIOS - 15 February 2022
" Ok everything "
" Nice friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JUKKA - 15 February 2022
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by ALEXANDER - 08 February 2022
" Easy process. "
" Pick up and drop was easy. Was in and out in less than 15 minutes each time. They also actually highlighted the exisiting damage on the car, compared to many other who wait for you to highlight it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VALENTIN - 02 February 2022
" I was very disappointed to be honest when the person at hertz was clueless and said he does not now of your relationship with them and cannot provide any information of how the booking and fees should be .. "
" the charges were not clear on the invoice (i have a case with you for EU18953408) and it looks i have to pay 272 euro extra the person at the counter insisted i have no CDW waiver and asked to buy the full waiver package they blocked 830 Euros on my card and it is still not unblocked since sunday the invoice from Hertz said i have a voucher which is smaller then what i paid with Autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by JAVIER - 01 February 2022
" No 24 horas customer service telephone or chat "
" Great counter staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DANIYAR - 16 January 2022
" premium station surcharge came by surprise. I booked from autoeurope because price reflected was lower. however, this is because autoeurope failed to indicate premium station surcharge. next time will not use autoeurope. "
" Overall very nice experience. everything went smoothly. no issues noted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOANNE - 12 January 2022
" The car was an excellent one and customer service was brilliant too. Highly recommended "
" An excellent service and car too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BOGDAN - 12 January 2022
" Good service, nice car "
" Very good service, very nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOSEPH - 08 January 2022
" Cheated on fuel. "
" When we arrived there was nobody at the counter. Eventually we saw a note to go to Europcar. At drop off the car was checked and told that everything was good and the final invoice will be sent by email. Fuel was full from the last petrol station but was invoiced €40. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETRU LEONARD - 06 January 2022
" A good one "
" Sixt has ok staff. All was ok less the fact that I have rent ski racks and the roof was sunroof so it was very stressing for us. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by BYRON - 03 January 2022
" We booked easily online through Auto Europe, which facilitated our pick-up with Europcar. "
" We got our car relatively quickly. Even though we arrived at a different terminal from our scheduled pick-up, the assistant helped us access a very nice rental car. We easily dropped off the car even though it was in a different location due to sudden plan changes. Everything went smoothly, and we enjoyed the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAINZ, DE - Reviewed by MICHAEL - 31 December 2021
" No problems with Auto Europe. "
" Minus points for the car: Its condition was fine however it did not have a "cruise control" (it seems to have been removed & replaced with some to do with "trip". I rely on cruise control for long-distance driving; if Enterprise, for whatever reason, is removing cruise controls from its vehicles, then I'm afraid I will not be renting from Enterprise in the future. Your drop-off office in Steglitz needs to be manned by more than one rep; I waited 10 minutes for him to appear at the return counter as he was stuck with a customer outside the office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by MING HON - 20 December 2021
" Staff were great "
" Super friendly team and easy to rent and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by VITALIJUS - 17 December 2021
" Additional money was reserved at Europcar when the car was withdrawn "
" Additional money was reserved at Europcar when the car was withdrawn "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by GEORGIOS - 22 November 2021
" They insisted on extra CDW insurance even i have paid it to you. Very annoying threating the customers. Must be avoided somehow "
" They insisted on extra CDW insurance even i have paid it to you. Very annoying threating the customers. Must be avoided somehow "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JULIAN - 17 November 2021
" back to travelling again after a 2-year break thanks to Covid ! "
" Very clean car, helpful staff, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by PHILIP - 16 November 2021
" Fast and competitive prices "
" Mike who helped with receiving our vehicle at Frankfurt Airport when we returned it was the best. He was professional, prompt, polite, friendly and knowledgeable. Please relay my praise to him. Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by FEDOR - 03 November 2021
" Everything was good. Thanks. "
" Everything was ok. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by COSTIN - 01 November 2021
" Take in consideration is not first time when I work with this company every time I have a good experience. Keep it up "
" Good Communication , profesional staff And very helpfull .Good cars . A pleasure to work with you. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by RAYANNE - 28 October 2021
" Easy, user friendly "
" Friendly, simple, fast, understanding. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SUSANNE - 27 October 2021
" I would really like to make a positive comment, but at the moment this is not possible.... "
" I am still waiting for an answer as I could not get my car and wanted to cancel the reservation! I did not find my driving license immediately and once I found it the counter was closed..... Due to the fact that my flight was a late incoming.... email was sent 20th of October to resmanager@auto-europe.co.uk Please get back to me in regards to my request. thanks a lot "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TRACY - 26 October 2021
" Very positive "
" Very smooth and fast pick up and drop off at Munich station. Fully satisfied with the car and service provided. Just a small comment that when picking up the car in the parking area on the 3rd floor it is very dark so not easy to assess the condition of the paintwork on the vehicle. Fortunately there were no issues this time but more lighting in areas for cars going out would be a good idea. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANNHEIM, DE - Reviewed by NUNO - 25 October 2021
" A bit overpriced "
" A bit overpriced but car in good condition "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by ANDREAS - 21 October 2021
" Autoeurope service has always been great "
" Ok overall "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ERLANGEN, DE - Reviewed by DOMINIK - 12 October 2021
" Booking with Auto Europe for many years now. I do recommend to all my friend. "
" Unfortunately there was some rubbish left over in the center console of the car. Also, I booked a Skoda Superb, but only got a Skoda Octavia. I realized back at the hotel but couldn't be bothered to go back and change the car. It was a quite new one, drove well and was big enough once I folded the rear seat back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by OLEGS - 07 October 2021
" Easy and smooth "
" Good cars and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEEZE, DE - Reviewed by ANDRII - 07 October 2021
" I still have not received a refund of my deposit funds. Please contact the rental company so that they return 300 € to me. "
" I still have not received a refund of my deposit funds. Please contact the rental company so that they return 300 € to me. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ERLANGEN, DE - Reviewed by JOANNE - 06 October 2021
" Very friendly staff and a very efficient car in excellent condition "
" An excellent service. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by CRISTIAN - 01 October 2021
" All good, I think it would help to have more people present to receive customers, as we had to wait at least 30 mins for reaching the counter. Other than that, all good! "
" All good, clear new car. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by MARTIN - 01 October 2021
" All went very smooth "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by NIR - 26 September 2021
" Overall, everything was very good. Thanks "
" Overall, everything was very good. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LORRAINE - 23 September 2021
" As mentioned above the experience was very good from pick up to drop off. Mostly the fact that you just drop off your car and leave keys inside because it makes it hassle free. "
" The experience went smoothly from pick up to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MARTIN - 13 September 2021
" . "
" The car wasn't ready for pickup at the agreed time, but the crew worked rapidly to fix it. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - 12 September 2021
" No comments "
" No comments "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by SEUNGIL - 08 September 2021
" everything was very smooth and fine "
" everything was very smooth and fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by LEE - 06 September 2021
" Auto Europe are always great. Great prices, great service, and it's great that I can cancel if needed for free. "
" One of the headlights on the car was broken. I contacted them to let them know and never heard back. So I drove a car with only one headlight for 4 days, which was a little dangerous. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
AACHEN, DE - Reviewed by DENYS - 02 September 2021
" Always rely on autoeurope and they haven't let me down "
" The car new and good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by LIVIU COSMIN - 25 August 2021
" New car - 6000km, good experience with EuropeCar "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by JONATHAN - 24 August 2021
" I am very pleased at this time. We rarely used the car in Berlin, but it was really great having the car in the countryside and touring Germany visiting friends. "
" Buchbinder has merged into Auto Europa, and my initial bill was very much higher than I had paid for at Auto Europe. I approved a much lower bill after the rental agents investigated my rental arrangements and believe they honored the original booking as I don't see an additional bill on my credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ARTHUR - 16 August 2021
" The service at the counter was not really good, they tried to sell me additional insurances, first they gave me an Opel Corsa without sat nav until I asked if there was a sat nav in it, then they gave me a SKODA Kodiaq. The car was good but did not correspond to the booked class. The return was great, just hand over the keys. "
" The service at the counter was not really good, they tried to sell me additional insurances, first they gave me an Opel Corsa without sat nav until I asked if there was a sat nav in it, then they gave me a SKODA Kodiaq. The car was good but did not correspond to the booked class. The return was great, just hand over the keys. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LUDMILA - 14 August 2021
" It should not be a customer problem to deal with issue of smoke smell in the car. "
" First car that I was given had strong smoking smell inside, it took a while to walk back to the counter, explain and get a new car and I needed to pay extra as they didn't have other cars in the same class. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by NIELS - 12 August 2021
" - "
" It wasn't clear to us that we should return the Buchbinder car to Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by SANDRA - 12 August 2021
" Very good "
" Well , as stated with all 10 marks given in every aspect, my experience was very satisfying from pick up to drop off, no issues! Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by ARTIS - 09 August 2021
" There could be more signs that guide to the drop-off, as I overshot the exit and had to make an extra circle. "
" Ran around the airport and could not find the booking office, finally found out that it had been merged with Europcar. Had to wait in a queue for about 1/2 hour. The booked Toyota was not available, so it was replaced by a Dacia. First car was replaced because the engine was shaking strongly (and it was a petrol engine, not diesel) and the radio was requesting a code. The second one also shaked, so it was due to it being a crappy Dacia, not other faults. Other than that there were no issues. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
STUTTGART, DE - Reviewed by FLORIN - 30 July 2021
" autoeurope has good prices "
" i get an old car with few options, not the category that i ve booked "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BADEN BADEN, DE - Reviewed by SHAUN - 16 July 2021
" Quite happy "
" Overall quite good, price was a bit high "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by WILLIAM - 15 July 2021
" I guess my willingness to recommend you depends on how you react to this feedback. I see Auto Europe as a rental broker with little interest once the contract is made. Maybe you will prove me wrong. "
" System was down when I picked the car up so nothing worked. Car broke down. No-one was answering telephones. When I got through no-one knew what to do. Finally, there was one very helpful man at the breakdown services (Pannenhilfe). 1.5 days of my rental lost but finally the car was replaced. The original one is still in my friend's drive in Austria waiting to be towed away. I am waiting in fear of what they will try to charge me for! "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by MARINE - 14 July 2021
" I was charged 100€ more of the rental cost for no reason because the car was totally fine. They add me 19% tax that it was never mentioned. And a one way fee that I wasn't supposed to pay and the lady at the desk didn't want to hear anything. I was in a hurry so I paid but I'm very pissed and I'm gonna sue !!! "
" I was charged 100€ more of the rental cost for no reason because the car was totally fine. They add me 19% tax that it was never mentioned. And a one way fee that I wasn't supposed to pay and the lady at the desk didn't want to hear anything. I was in a hurry so I paid but I'm very pissed and I'm gonna sue !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by NIKOLAY - 13 July 2021
" I recommend AUTOEUROPE and BUCHBINDER "
" Fast, avccurate and sample service. This is how all car rental companies should work. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JONATHAN - 07 July 2021
" Normally it would take between 1.5 hours and 3.5 hours to pick up a pre-paid pre-booked car, however this time (also maybe due to Covid and the travel month June instead of August so less people at the airport) it took literally 5 mins! "
" Was pleasantly surprised at the efficiency of pick up and drop off of the vehicle and the friendliness of the staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANNHEIM, DE - Reviewed by ROMAN - 05 July 2021
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by JOSE MANUEL - 02 July 2021
" very please "
" very fast forward everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by COSTIN - 26 June 2021
" 100% "
" 100% "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KARMEN - 24 June 2021
" All good! "
" All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by ALEXANDER - 17 June 2021
" Amazing customer service! Friendly and fluent in English. Although I was delayed for over an hour, there were no issues, and I was given a wide selection of cars to choose from, without additional fees. No problems. "
" In general great customer service. Friendly, and fluent in English. After renting from them for years, no problems so far. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAINZ, DE - Reviewed by SUSANNE - 28 May 2021
" Very friendly and helpful staff "
" Very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LAURENS - 04 May 2021
" See above "
" No original car documents in the car. 10 euro s per day for an additional driver wothout a maximum "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by MORDECHAI - 03 May 2021
" easy and friendly user "
" great service low deposit requirement zero excess "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ANDREAS - 25 April 2021
" Definitely not worth the price "
" The customer service at the pickup counter is terrible, so unfriendly. The rental car is full of scratches and dents, I could have rented with a cheaper car rental company and get a better car than that!!! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
DORTMUND, DE - Reviewed by JĀNIS - 15 April 2021
" strange "
" I have left my bag in car. I have written to cutomer care and filled "lost item" form - no action taken!!! Additinal cleaning cost 90eur - after 3h driving. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by BART - 05 April 2021
" hard to find location to return rental car in Leipzig airport and location to drop car keys "
" hard to find location to return rental car in Leipzig airport and location to drop car keys "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by CAMILLA VILGAARD - 19 March 2021
" Top "
" Always a pleasure to rent cars at Europcar Alexanderplatz. Friendly staff and excellent cars "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by KOLJA - 18 March 2021
" Both pickup and drop-off went very well, picking the Right offer was not straightforward as comparing models was complicated in the SUV class. "
" Car was a different model but otherwise very smooth "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by TAMAS - 27 February 2021
" Unpleasant "
" Pick-up was ok-ish, but the return was a nightmare. They tried to blame me with door sill scratches which were obviously there earlier, but due to the darkness at pick-up area barely noticeable. Cheep way of harassing customers:-( "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
FRANKFURT, DE - Reviewed by ANDREAS - 17 February 2021
" AUTO Europe is the best platform for car rentals so far from my experience and I use it all the time. Good deals, good overview and webpage easy to navigate, well done. "
" Over and over again, the experience with Alamo was very good! The staff at the check-in counter was exceptionally friendly and very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEIMAR, DE - Reviewed by ENRICO - 11 February 2021
" Very easy search and filtering of available options, and always delivers the best rates, even better than claimed discounts by brand name credit cards with common rental agencies. "
" Another wonderful renting experience with Budget here in Weimar. The car was very clean and well-prepared. More importantly, the service provided by Herr Schmolimske is topnotch. Very friendly, accommodating, and professional. I cannot recommend his services enough. Expats in particular will appreciate the ease of communication. Looking forward to the next rental =) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEIMAR, DE - Reviewed by ENRICO - 04 February 2021
" Renting via Auto Europe has been very easy and worry-free. This has been my fourth transaction over the past 2-3 months, and they do give me the best rates available within my area. Looking forward to the next rental. "
" Pick-up and drop-off was very easy and stress-free. All my questions/concerns were addressed adequately. The car was clean and ran very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VICTOR-CATALIN - 22 December 2020
" very bad. Never will do it again with this company "
" - staff giving you the impression that they are hiding and lying and not supportive - fear that your blocked amount will not be released if everything goes well - car very very very dirty. Including windows, cannot see outside "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WEIMAR, DE - Reviewed by ENRICO - 16 December 2020
" Finding the best deals was easy using AutoEurope's system. Opting for the Super Cover option gives you peace of mind, and is much cheaper than getting the zero-deductible equivalent with the respective rental companies. "
" First time renting with SIXT Weimar, and it was certainly wonderful. My weekend rental got upgraded from an Economy sedan to a very comfy crossover. The car was very clean and ran very well (VW TROC) and elevated the driving experience from just convenient to memorable for me and my family. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ROBERTO - 03 December 2020
" Overal I had a bad experience with this rental. "
" I was specifically unsatisfied because: They was no mention of crossborder fees while booking and I had to pay this at the counter. The price of my rental was almost doubled by this.. refusing would mean that I have to cancel my trip. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KIRILL - 26 November 2020
" I paid 218.90 EUR for the rental car. Аfter I returned the car, a few days passed after which EUROCAR withdrew 73 euros from my card. I called several times and tried to find out why this happened, but they couldn't explain it. You are deceiving people! Terrible company! "
" I paid 218.90 EUR for the rental car. Аfter I returned the car, a few days passed after which EUROCAR withdrew 73 euros from my card. I called several times and tried to find out why this happened, but they couldn't explain it. You are deceiving people! Terrible company! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by VALENTIN - 20 November 2020
" booked it for 146, charged 197 at the end. "
" I rented the car from 12o'clock. Autoeurope said counter open all day. But Counter Man charged extra money for special hours (lunch break, self printed paper on counter desk) Charged baby seat, although canceled before rent. Charged a fee for train station. (insanely high). Nobody was at drop off station at 8.30am on 17.11. when I gave back the car. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
KIRCHHEIM, DE - Reviewed by DRAGOMIR - 31 October 2020
" We had a wonderful time driving along Germany "
" Wonderful experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEIMAR, DE - Reviewed by ALFRED - 31 October 2020
" NA "
" I rent from Budget regularly and I have never had a complaint. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MINNA - 18 October 2020
" Nice and smooth. "
" Good service. Affordable prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MARINOS - 09 October 2020
" Overall good experience nice car with lots of space. "
" Rude Agent in the first attempt to checkin with Buchbinder. Second agent friendly and accomodative. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
STUTTGART, DE - Reviewed by MIRA - 09 October 2020
" Overall very good experience with Buchbinder. "
" Great service. Very kind counter staff. Much better than Enterprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by TELMAV - 05 October 2020
" .. "
" . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by CARMEL - 05 October 2020
" seamless as usual "
" more directions for tegel drop off perhaps; was presented with an SUV when original choice was a compact; still awaiting vehicle return clearance mail; "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by FERNANDO - 30 September 2020
" Positive. "
" Easy and fast car takeover. Helpful staff. Car in good conditions. Easy to drop-off during OBH. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ROBERT - 28 September 2020
" I wish I had a more thorough explanation of coverage so I could have researched my credit cards for coverage. I think there would have been a much greater value if I was informed. Thank you! "
" 1. I still do not know the total paid for the vehicle due to the explanation that autoeurope insurance didn't cover us operators in the vehicle. I just paid for full coverage. 2. There was no person working in the garage, two blocks away, to demonstrate the vehicle. The desk person just gave us a key, location of parkade and floor, and type of car explaining we will be greeted. We were not the only person trying to find an attendant. 3. The tire pressure monitor leading us to wonder if it was checked or set for us. We didn't see low tires. There was no one to explain the GPS, parking rules and window marker for parking in Germany, or anyone to check the vehicle or answer a question. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
SAARBRUECKEN, DE - Reviewed by MAXIME - 26 September 2020
" Gut "
" Gut "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TOBIAS - 25 September 2020
" no bad things to tell "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by ANDREAS - 17 September 2020
" / "
" Waited 1.5 hours for car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by CHRISTIAN VILGAARD - 16 September 2020
" . "
" The car didn't*t come with full AdBlue tank. It was new to us and we almost ran dry before we mange to find a Gas Station. Apparently you only need to fill every 5-15.000km, why we were a bit unsatisfied with the lack of information from the rental office in Dusseldorf "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRISTOPHER - 16 September 2020
" Very satisfactory. "
" Very good all over. Brand new car. Zippy Seat Leon. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by MARTIN - 14 September 2020
" Always good service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARINOS - 10 September 2020
" Superb, easy to book, great price, amazing service! "
" Great customer service amazing cars! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KIEL, DE - Reviewed by DANIEL JESUS - 08 September 2020
" Nice. the insurance a bit confusing and generates anxiety to find the right one. "
" Nice "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MEMMINGEN, DE - Reviewed by DRAGOMIR - 07 September 2020
" ........... "
" arriving 2h earlier than booking time (planed big delay due to COVID-19 safety measures at the airport), the staff was very flexible to provide us with another solution rather to wait till appointment hour. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DRESDEN, DE - Reviewed by THIBAUD - 31 August 2020
" - "
" I spent 2 days on the phone with them to try to upgrade my reservation. It was Kafkaesque. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by CHRISTIAN - 29 August 2020
" Very easy to compare prices and car categories. Booking confirmation contains all necessary info. "
" The only negative point is the beaurocracy when picking up the car. Why do have to resupply my contact details, telephone number, address when all this information had already been provided at the time of booking??. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LEIPZIG, DE - Reviewed by OWAIS - 29 August 2020
" With not too much of difference in money saving , one has to pay 1200 euros as deposit where as its 250 deposit when you book with company. In case of any mishap the company in my case buch binder said they will charge me full money and then i have to speak to auto europe for access back so adding another company to deal with and process is made difficult from companies as we are renting through a broker company , so in the end felt like little more cumbersome for saving only few quarters . "
" The Car was not washed and was not cleansed even for the corona virus no care was taken. It was made cumbersome process just because i was taking it through a broker in my case auto Europe. I spoke to the staff on help line and paid extra money to make sure my rent was total piece of mind but still found it a little tricky. The class like system is also very funny as no low brand cars are shown while booking and then on arrival you find a surprise they call it similar class vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by IRENE - 26 August 2020
" great service, nice cars "
" all was very fine and well organized. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by EVI - 24 August 2020
" excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by VICTORIA - 24 August 2020
" The staff at Alamo are always friendly and have my booking ready. The only problem is that to get a full selection of cars, we have to go out to the airport and every time we get there they never have the car I have booked. This time I had booked a full sized sedan - the example they gave was BMW 3 series. When I arrived they didn't have any of my category available and instead offered a BMW 1 series which is a compact car and no money back or a van which is the biggest thing they have. After a bit of discussion we accepted a Ford MaxS diesel which was bigger than we wanted but not too big that we couldn't park it. I get the feeling that Alamo would prefer that I book directly through them and not Auto Europe - hence the claim about not accepting the insurance and never having the correct car available when I arrive. "
" smooth check in and pick up of the car - the only concern I had was that the Alamo employee tried very hard to push their insurance on me. He knew I had rented through Auto Europe and he claimed that Alamo doesn't accept third party insurance. In the time that it took to check in and finally get the car keys he must have told me 6 times that if something happened, we wouldn't be covered. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ISTVAN - 23 August 2020
" We were absolutely satisified with the service and the car. "
" We had a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by DIMITRIOS - 21 August 2020
" Es war rundum eine gelungene Autovermietung in einem sehr vernünftigen Preis. "
" Es gab (wie übrigens auch beim letzten Mal) keine Parkscheibe im Auto, was für Deutschland ein wichtiges Manko darstellt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by JOSHUA - 18 August 2020
" No complaints, worked well. "
" - No one was there at the drop off when we arrived back. Had to wait 20 minutes for someone to arrive. They clearly could not care less, and had to effectively be bullied into actually surveying the car. Terrible, terrible customer service. - Charged for a 1/10 of fuel, despite the car being filled up to 100% - with picture proof. - No one at the counter on pick up. Had to wait 20 minutes. - Car was unclean, with rubbish still in the trays. Smelled of smoke. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MANNHEIM, DE - Reviewed by ASHOKKUMAR - 17 August 2020
" Perfect! "
" Pleasent and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by KARIM - 14 August 2020
" I also had a very bad experience with auto europe, in the whole website it advertises for "free cancellation", even in the page of the van I was booking, was also says the same, when I asked the customer service for cancellation they said, for vans in july-august no cancellation. there was no warning in the booking page, even it said free cancellation. called customer service like 30 minutes after booking and they refused to cancel. I have no problem of the terms and conditions, but it shouldnt be written under the van I am renting free cancellation, but in the terms page, page 5 it says no cancellation "
" Vey bad experience with the counter staff, she told me that my car doesnt exist and I have to make upgrade for just 26 euros and its better car, I agreed, and I asked her literally so how much and when I will pay the rest of money, she replied: "it's just the 26 euros and will be paid at the end". I took the reciept and didnt read it carefully, and the 26 euros was per day not in total. so my car doesnt exist and I have to pay 200 euros extra "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DORTMUND, DE - Reviewed by ALEKSANDAR - 13 August 2020
" I was given manual car regardless of my booking being for an automatic vehicle. The staff just said "Sorry, we don't have automatic". I was not compensated for the price difference given that the reservation for automatic car is 30EUR more that the same car class with a manual gearbox. "
" I was given manual car regardless of my booking being for an automatic vehicle. The staff just said "Sorry, we don't have automatic". I was not compensated for the price difference given that the reservation for automatic car is 30EUR more that the same car class with a manual gearbox. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AACHEN, DE - Reviewed by MATIS - 12 August 2020
" Auto Europe provides very good deals, often better than the companies offer directly and it's great for quick comparisons of offers. "
" Everything went smoothly and I even got upgraded to an awesome car for free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MOHAMAD - 06 August 2020
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
STUTTGART, DE - Reviewed by MIRA - 04 August 2020
" I was happy with AutoEurope, but I will be very careful in the future to make sure that I choose an appropriate rental car company that provides safe cars. The customer service was not very good. I was shocked that the manager expected me to come back, and then pay for an upgrade just so that I could have a safe car. Normally, with so much inconvenience, the upgrade would be gratis. "
" I reserved a car equivalent to a Renault Clio and was given a Hyundai (I believe) that had a broken frame on the side mirror, was dirty on the inside, a very loose clutch, and did not have a cover for the hatch back/boot area. It was clearly missing. I explained that this is very dangerous because if someone sees what I have in the boot, the car could be broken into. I did not realize this until I went home to load my luggage. When I called the Enterprise office they told me that it must be on the back seat. It was not there. Then, they told me that the car does not come with a cover for the hatchback/boot. This was obviously false because the car had the mechanism to hold a cover. I requested that Enterprise bring me a new car as clearly this was a defect. They told me that all they could do was give me an upgrade if I came back to the office. AND THEY MADE ME PAY FOR THE UPGRADE! I was now one hour late for my travel and they made me come to their office to return the car. When I asked to return the GPS that I reserved(which did not function properly) they did not give me a refund, they told me they would give me a "credit". I was happy with Auto Europe, but really shocked at Enterprise for trying to give me a car with obvious defects. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
STUTTGART, DE - Reviewed by SIMON - 02 August 2020
" I booked a BMW series 2 to drive a lot of kilomètres on highway and move some boxes. I had a Opel Crossland with a very small engine. It lacked torque on the highway and was very loud. I didn't enjoy the experience with the car. "
" I booked a BMW series 2 to drive a lot of kilomètres on highway and move some boxes. I had a Opel Crossland with a very small engine. It lacked torque on the highway and was very loud. I didn't enjoy the experience with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FRANKFURT, DE - Reviewed by THORSTEN - 31 July 2020
" The hire company buchbinder was good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STYLIANOS - 30 July 2020
" Positive experience. "
" Positive experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FRANKFURT, DE - Reviewed by GEORGIOS - 27 July 2020
" excellent "
" Very good service, new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by VICTORIA - 23 July 2020
" The staff at Alamo Enterprise are always polite, helpful and efficient. They acknowledge you as soon as you arrive and try their best to get you on the road as quickly as possible. Much better service than their competitors. "
" They were very helpful and friendly - they didn't have the car I requested at the airport because it hadn't been returned. Instead they delivered the car to my front door in the afternoon and upgraded me so that was terrific. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRISTOPHER - 03 July 2020
" Auto Europe is fine. Great rates and service. Global Rent/Buchbinder has good rates but service is so-so. "
" Pickup: lady at counter was not the nicest, whereas they usually are. Her explanations of where to pick up the car were so fuzzy I had to go back a second time to ask again. Drop-off: I showed up too early and the garage was not yet open. I waited 15 minutes and then it opened but there was no staff in the basement garage to greet me and explain. I then had to go to the night drop box and leave the key. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ASCHAFFENBURG, DE - Reviewed by LIANA KARLA JOY - 01 July 2020
" It was OK. But I hope next time the coordination between Auto Europe and Europcar is OK before I got to pick up the car "
" I reserved a car with automatic transmission. The guy at the counter gave me one with a manual transmission. I only realized when I got in the car. I tried to tell them that I cannot drive a manual car. The lady said they don't have any automatic one left. So it took a while before I was able to get a car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MICHAIL - 26 June 2020
" The worst Autoeurope experience of mine so far "
" I have received half my deposit back from Europcar and I have asked Autoeurope to open a claim with them. The car was dirty and the staff at pick up was not friendly "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 2
HAMBURG, DE - Reviewed by ASTRID CHRISTINA - 24 June 2020
" Easy to use and good prices. "
" Very easy and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALISON - 17 June 2020
" Website nice and easy, easy to compare many offers and always find deals better than on car rental companies own websites "
" Nice, simple and efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by DOBROMIR - 14 June 2020
" all went smooth "
" Perfect as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by CHRISTIAN VILGAARD - 04 June 2020
" Good comparison of offers "
" Car wasn't what I expected. I booked a Jaguar and got an Alfa Romeo. I booked GPS up front (0€) and they added the cost "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by MAUD - 31 May 2020
" Very disappointed by Autoeurope call centre and customer service. Due to the current situation, I had to postpone my trip/rental car by one more day. I contacted Autoeurope 24h before the car pick up to enquire for any re-booking flexibility which was not possible at all, even against a fee. I understand there is a policy in place, but within the current context, Autoeurope should extend more flexibility to regular customer for re-booking, as a commercial gesture. Very disappointed by the way Autoeurope has been handling my request and will surely not recommend the platform to anyone, total lack of support and flexibility. "
" n/a "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by KOLJA - 29 May 2020
" Quick and easy plus great value! I will book again for sure. Only thing I noticed that the email containing my voucher was not readable due to a formatting error. But the PDF voucher was still good luckily. "
" Easy and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FREIBURG, DE - Reviewed by BAYANI - 28 May 2020
" You have a transaction using your BDO VISA PLATINUM Credit Card ending in 0405 at COURSRA*81JP0M8MLNJ69C for USD49.00 . If you do not recognize this transaction, text UB NO 61144133 to 225678 and a BDO rep will get in touch with you. "
" Was this rental not cancelled? We wrote for cancellation but have not received confirmation. Also, not received any refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by JAN - 28 May 2020
" good as usual "
" Great, as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOSEF - 24 May 2020
" Very efficient and convenient "
" Very efficient and convenient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by SVITLANA - 15 April 2020
" Good. "
" Staff is trying to fool you. They have told us that there are no car available for the same class and tried to give a car in much lower one. After we have started to complain they have "accidentally" found a better one. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MICHAIL - 05 April 2020
" not very happy "
" it was very difficult to take the car from the airport. they wanted to charge me more money than i have ordered "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by ANDREAS - 30 March 2020
" See above... "
" There were dents on the car when I picked it up, the staff acknowledged the dents but upon returning the car, the staff was taking photos of the dents and claimed that I caused those dents which I disputed! Two days later, they charged me €588.66on my credit card without any reference to what the charges are for! They are totally trying to ripe me off. I have been renting with Alamo through Autoeurope.eu for the past two years, never had an issue to anything of this sort but my first rental with Buchbinder, they swing this claim on me, what a thief they are. Never again will I rent a car with them!!!!!! Now, I have to involve a lawyer to get my €588.66 back, what a shocker. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BREMEN, DE - Reviewed by ROBERT - 30 March 2020
" Very unsatisfied with Enterprise/Bremen Germany. I will now contact Autoeurope (who I have always been very happy renting cars from) and hear if they can help me to clear this matter. I find it an extreme break of trust from Enterprise considering that we give our card details to them. "
" I rented the car through auto Europe (And selected a car from the well established company Enterprise In Bremen/Germany) and paid online. When picking up the car we agreed on extras for about 110 euros. They pulled 490 euros!!! We also called during the rental period reg. prolonging the rental and was informed of a cost of 32 euros per day... they have pulled 68 per day and 1 day too much. Enterprise should have charged around 240 all together, but they have pulled 832 on our card!!! I have tried to solve this with them without any result. Ones on the phone they promised to reverse some of the amount (only for the prolongation!) back on our card, but he never did. The other amount he told me that he had to double check with his colleagues who was on holiday, but again never any reply..... I have never before had any problems with car rentals but this time I got extremely cheated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by CLAUDIA - 29 March 2020
" . "
" The processing fee for "Traffic Tickets" Is a little bit high on my opinion, it would be nice if the company would be able to automatize the process in order to lower this Fee for their costumers. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COLOGNE, DE - Reviewed by GRAHAM - 25 March 2020
" I had confirmation that the additional driver would be 10 euros per day. At the counter they charged me an additional 3 euros for "tax". European regulations stipulate that this should be made apparent up front and not once its too late at the counter. Please refund me the 3 euros per day that was wrongly charged ASAP "
" I had confirmation that the additional driver would be 10 euros per day. At the counter they charged me an additional 3 euros for "tax". European regulations stipulate that this should be made apparent up front and not once its too late at the counter. Please refund me the 3 euros per day that was wrongly charged ASAP. Alamo rep was not interested in my agreement with auto Europe, saying its not their problem "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARJORIE - 24 March 2020
" I called Auto Europe to help me get a replacement car and they put me in touch with someone, not from Enterprise, but which resulted in Enterprise finally calling me to get me a replacement vehicle. "
" I requested a contract in English and they said "sure" they would email it. They emailed me a summary and not the contract. I had a flat tire. There was no spare. I had to call roadside assistance. It took Enterprise 24 hrs to get me a replacement (I also involved Auto Europe) but I had to pay 110€ to get us from the garage to our hotel 60 km away plus an additional night at the hotel while waiting for the car so now I'm out almost 300€. Then Enterprise charged me for roadside assistance which added 400€ to my bill with no compensation for my expenses. They are the WORST! Never again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
BERLIN, DE - Reviewed by AMANMITRASINGH - 24 March 2020
" Poor experience. Not what I had booked. I booked a compact car and got given an Opel Kombo. Much more expensive to drive on highways because of fuel burn. Very uncomfortable seating position. I had booked before lock downs at a higher price. When prices dropped, I was still not offered a better alternative, even though the staff knew that the car does not suit the purpose. "
" I booked a Ford Focus and was given an Opel Kombo instead. A compact car for a utility type vehicle, how is that?! Extremely unpractical because of the distance I had to drive. The Kombo due to its square shape burns a lot more fuel than a compact car. When I asked for another car, I was told there was none at a time when a Kia Sportage, for example, was being offered for cheaper online for the same time period. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by LAZAR - 23 March 2020
" Very good! "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOETTINGEN, DE - Reviewed by JOAO - 20 March 2020
" Ampliação de contrato, feita nas mesmas condições do prazo inicial. Apesar das dificuldades com a viatura e sustos iniciais, depois da habituação, correu bem. Operadores eficientes. Condições correctas. "
" desconfiança inicial / desconhecimento e dificuldades (pedido carro manual, fornecido automático, por dificuldades de stock) ultrapassadas com a ajuda do operador. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ALEXANDER - 20 March 2020
" Very good as usually "
" 1. The vehicle provided ( Dacia Sandero) was of the lower class then the one in reservation( Ford Focus or similar/ compact). See the link below (Fiesta is at least one class lower then Focus). https://www.drivek.co.uk/compare/dacia-sandero-stepway/ford-fiesta-5-door/ Due to being in a hurry I didn't complain about it at counter. 2. Waited for check in protocol at drop-off way longer then clients from the other rentals. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BORIS - 18 March 2020
" OK "
" There was an offer to take a full tank - you return a full tank, in fact, they took an advance payment for gasoline at their own prices "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by JOSE JOAQUIN - 18 March 2020
" please never contact me again "
" You stole the money basically "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by RADU GEORGE - 18 March 2020
" The customer support provided no help what so ever. Argus and other similar sites offer much better customer support services. "
" My travel conditions changed due to the Corona pandemic. Alamo did not care at all and charged 7 days for a 4 day use. Moreover, Alamo should have at least provide some money back for the daily tax for keeping the car outside the country. They committed on returning those money but I have seen nothing since. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by YURIY - 17 March 2020
" No additional comments. "
" I would like to have the invoice issued in English, so all parts printed in small characters would be understood for those who don't know German. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEFANOS - 17 March 2020
" Σε γενικές γραμμές όλα καλά. Μου ζητήθηκε διαβατήριο ενώ είχα δώσει ταυτότητα, κάτι το οποίο δεν μου είχε ξανασυμβεί. "
" Όλα καλά. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VIDAS - 17 March 2020
" EVERYTHING VERY NICE "
" EVERYTHING VERY NICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OLAV - 16 March 2020
" Well organized, friendly and expedient staff. Easy pick-up and drop-off. Condition of the vehicle was good but the model I got (Hyundai/I20) did not (in my opinion) fully comply with what I booked (VW Golf or similar). "
" Well organized, friendly and expedient staff. Easy pick-up and drop-off. Condition of the vehicle was good but the model I got (Hyundai/I20) did not (in my opinion) fully comply with what I booked (VW Golf or similar). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by CRISTINA - 15 March 2020
" In the initial offer it was listed Free aditional driver which was not given to us and also it wasn't mentioned from The start that it would be extra cost for crossing The border. "
" Very good car, not The Best conditions for rental. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VALLO - 10 March 2020
" You promise is that if I pay full sum, there will be not additional costs unless I agree. "
" I made reservation and payed full sum beforehand. Still they charged additionally 53 eur . It is 1/3 of sum. No explains. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by OLEGS - 10 March 2020
" It is a scam, very disgusting how Hertz/Dollar people at Munich airport make money and fool people. "
" I don't ask for upgrade, and paid 3 times more. Get fooled by Hertz counter staff. Made a silent upsale. It is probably an easy target for scam - a guy after a flight, 2 hours waiting for a car and going to drive for another 5 hours. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NIKOLAOS - 10 March 2020
" Very satisfied "
" Spacious new car and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MIHAI - 10 March 2020
" No comments "
" No comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by POVILAS - 09 March 2020
" Troublesome to get hold of invoices "
" This time it was ok, as expected. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PALL - 09 March 2020
" wAS FINE APART FROM REGISTRATION "
" I made pre online registration as pr instructions, to avoid quene, but still I had to wait for one hour when I aarrived "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GARMISCH, DE - Reviewed by VERA - 08 March 2020
" ... "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NIKOLAOS - 07 March 2020
" It seems that car rental companies are causing problems for customers who have rented the car from some intermediary, in this case from Europe itself. "
" I had a specific contract with autoeurope and without any observation when delivering the car I found out that Europcar had charged my credit card 80,27 Euro extra. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by OLEKSIY - 07 March 2020
" Good morning dear AutoEurope. Please help me as soon as possible with EU17800639 rental problem. 1. First payment was hold when we booked a car - 21/02/2020 - 552.87 Eur. 2. Second payment was hold when we took a car in Dortmund - 488.00 Eur. 3. On 04/03/2020 from my card was hold another 990.11 Eur and that unblocked back 488.00 Eur. So total it was charged 1543.64 Eur. Total rental cost with full insurance is 1004.06 Eur and i must receive back 94.50 Eur for FULL/FULL tank. So currently i charged for 1543.64 Eur instead 909.56 Eur. Please help to return 634.08 Eur on my bank card as soon as possible. Thank you in advance for support. "
" Good morning dear AutoEurope. Please help me as soon as possible with EU17800639 rental problem. 1. First payment was hold when we booked a car - 21/02/2020 - 552.87 Eur. 2. Second payment was hold when we took a car in Dortmund - 488.00 Eur. 3. On 04/03/2020 from my card was hold another 990.11 Eur and that unblocked back 488.00 Eur. So total it was charged 1543.64 Eur. Total rental cost with full insurance is 1004.06 Eur and i must receive back 94.50 Eur for FULL/FULL tank. So currently i charged for 1543.64 Eur instead 909.56 Eur. Please help to return 634.08 Eur on my bank card as soon as possible. Thank you in advance for support. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by OLEG - 05 March 2020
" Useful. "
" Although there was a car accident (my fault), AVIS provided a new car, even in other country, with no additional charges and I could further proceed with my travel. I really appreciated this customer oriented attitude. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by FREDRIK - 04 March 2020
" I did not get a confirmation via e-mail. I had to search for one on your website. Hertz charged fees for driving the car outside Germany, even though I mentioned that i the first place. "
" Everything worked well. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AVRAHAM - 03 March 2020
" On the 20th during our way from Uganda to Germany the airline has notified us that there is going to be a delay of 9 hours. I have contacted Auto Europe regarding this. the representative told me that he is not able to assist and I need to talk to Europcar. I have done the order and even paid to Auto Europe from my point of view it is the job of Auto Europe to assist me and ensure the even if i'm late the vehicle will be reserved for me. I have even sent a mail and Auto Europe didn't respond. fortunately the airline has rescheduled us and put us on a flight that allowed us to arrive on time. "
" friendly and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by CHEN - 02 March 2020
" Berlin SXF airport signage for rental car return are not clear. "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KALMAN - 02 March 2020
" See comment above. Auto Europe should be the one to show real price from the very beginning. "
" Too many hiden fees that were not indicated at the initial reservation, so renting a car with you ended up at least double of the initial price. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by KYRIAKOS - 02 March 2020
" 100%professionals. Very good service. Amazing car "
" 100%professionals. Very good service. Amazing car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KONSTANTINOS - 01 March 2020
" Thanks to autoeurope we managed to book a great car at the best price. The 10day downtime of the webpage since the day we changed the reservation got us worried though, "
" We were finally given a fantastic and spacious diesel skoda kodiaq - the first car we were given was too small to fit 4 adults with their snowboarding equipment and luggage for a week but the agent promptly provided us with the larger car of the category. Clean, fuel saving, new (<4k km), ideal for long trips, fully equiped with all kinds of extras and spacious. Small queues at the desks for Satuday morning. Would happily rent again from the company, ignoring the fact that the deposit charge of ~100e they make is still pending on my credit card one week after the day the car was returned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CHRISTIAN VILGAARD - 01 March 2020
" Very seamless rental with transparency in pricing "
" Very happy with the service from Alamo. We were caught in a terrible snow storm on our way back and delivered the car 1.5h late ........ Wasn't a problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ERJE - 28 February 2020
" Professional, helpful , friendly service. Good car. Highly recommend "
" Professional, helpful , friendly service. Good car. Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by NICOLAE VALENTIN - 27 February 2020
" Everything was OK, I recomand "
" New car, fuel and km politics, country border crossing and of course ... price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PANAGIOTIS - 27 February 2020
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by MARIS - 26 February 2020
" I didn't get similar car what I paid for "
" The rental car was changed, assistant even didn't try try to explain why, what are possibilities to change something, wasn't interested in any conversation "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MIKA - 26 February 2020
" The Budget agent at the desk claimed my reservation does not include CDW at all even though the voucher told otherwise. I contacted AutoEurope call center that could not clear out the issue. I had to take the car even in these circumstances. I received an email from AutoEurope several hours later. "
" Worked OK as a whole. There was an issue with insurance and Autoeurope. Pls see my comments in section 5 "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by OLIVER - 26 February 2020
" . "
" Car rent became over 300 € more expensive at the spot. At first our reserved car Ford Transit was given away to somebody else so we had to take the expensive Mercedez Benz Vito. And then when we returned the car, we were charged extra Location surcharge. No one from Hertz was telling us about it. Funny thing is that when we picked up our Mercedez, the parking lot was full of Ford Transits. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
STUTTGART, DE - Reviewed by DANIEL - 25 February 2020
" This was the second time I used Auto Europe. The first time they neglected to mention a small charge that THRIFTY then applied, but their customer service was forthcoming and suggested I sent in a scan of the charge, which due to the amount, I did not bother with. This time, there was a much more important extra charge: namely, they did not mention, BEFORE MAKING THE BOOKING, that the provider would not accept Debit cards and would charge two days of full insurance to do so, rocketing the total cost to THREE TIMES the original. It is only possible to see this important caveat by reading the voucher very carefully, which you can only do once you have made the booking (unless, of course, you do a course in navigating sites such as this and can get around that). This time, the Customer Service was simply appalling, and refused to even consider the situation as a problem. The employee held her ground and refused point-blank to transfer me to a Supervisor. There was no effort or suggestion of a 'commercial gesture'. Nothing. And by the way, the mention of the need for a credit card instead of a debit card is ubiquitous in the Car Rental world, but is widely ignored, as has been my recent experience with HERTZ, THRIFTY and others. The attention to a customer's needs was so lacking, that I no longer wish to use this service, much less recommend it. "
" Everything went relatively smoothly. No complaints with the actual rental provider of the car. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NIKOLAOS - 24 February 2020
" Excellent experience affordable price very good car "
" Our experience was excellent. The pick up of the car was very easy the personnel of the Europe car was very polite and efficient. The car was nice in perfect condition and the drop of was fast and easy. Unfortunately we hit the car and we are in waiting for the charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROMAS - 24 February 2020
" Car was in very good condition, but smaller than expected (the laguage not fitted properly). The advertised cars where VW Passat or Opel Insignia which are 10-30 cm longer than Skoda Octavia. Surprise fees appeared in my statement for going to Austria. This increased my rental price. This situation never appeared when I was renting a car from Sixt or Avis and was driving the same route. "
" The waiting time for the car was moderate, had some dificulties making preregistration. The car was smaller than expected and the upgrade for bigger car offered by Europcar could cost more than 1,5 times in addition than total price for whole rental period paid. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUSSELDORF, DE - Reviewed by ERIKS - 24 February 2020
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JOVAN - 23 February 2020
" I have made a decision not to use any other rental car agency ever, thank you! "
" Professional staff, polite, kind, and very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OLEG - 22 February 2020
" I want to inform you that the company Global is a scam. When I showed them my card, they did not confirm its credit status and demanded a certificate in English from the bank confirming that my card was credit. Since this happened on 02/08/2020 (Saturday) at 19 o'clock, it was not possible to contact the bank and I had doubts maybe my card is really not credit, in addition, the Global manager showed a monitor screen where my card was identified as debit. As a result, I had to pay Global an additional 240 euros for insurance with a zero deductible, and only after this action I received my card. Upon returning to Ukraine, I turned to my bank and they confirmed the credit status of my card, they also informed me that the bank does not provide any certificate that Global required. As a confirmation that my card has a credit status, it is enough to test it online through a special service, I enclose the test result. It was with this card that I paid for your services and an additional 240 euros for Global. Thus, we can conclude that the full coverage of your service does not work with Global, and the company puts the client in a hopeless situation and forces him to incur additional costs. I ask you to investigate this incident and compensate me for the additional costs incurred.(BIN 557722...) "
" I want to inform you that the company Global is a scam. When I showed them my card, they did not confirm its credit status and demanded a certificate in English from the bank confirming that my card was credit. Since this happened on 02/08/2020 (Saturday) at 19 o'clock, it was not possible to contact the bank and I had doubts maybe my card is really not credit, in addition, the Global manager showed a monitor screen where my card was identified as debit. As a result, I had to pay Global an additional 240 euros for insurance with a zero deductible, and only after this action I received my card. Upon returning to Ukraine, I turned to my bank and they confirmed the credit status of my card, they also informed me that the bank does not provide any certificate that Global required. As a confirmation that my card has a credit status, it is enough to test it online through a special service, I enclose the test result. It was with this card that I paid for your services and an additional 240 euros for Global. Thus, we can conclude that the full coverage of your service does not work with Global, and the company puts the client in a hopeless situation and forces him to incur additional costs. I ask you to investigate this incident and compensate me for the additional costs incurred. (BIN 557722....) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUSSELDORF, DE - Reviewed by DIMITRIOS - 21 February 2020
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GARIK - 20 February 2020
" Good but "
" Overall it was positive, but how come for one hour delay of drop off time they charge the full day???!!! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ANDREY - 20 February 2020
" Need a more detailed description of the way to the car rental counters from the baggage claim area. "
" Long search at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by JOSE MANUEL - 20 February 2020
" had a good time with a nice upgrade "
" very polite the People from Globalrent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRIEDRICHSHAFEN, DE - Reviewed by REBECCA - 19 February 2020
" I am very confused and disappointed with my experience with Auto Europe because they charged me multiple times for cars I did not request. I was charged for a car that I canceled. I was then charged twice for my car in Friedrichshafen, both by Auto Europe and by Europcar. I am also very disappointed because my car in Memmingerberg on the 16th was canceled the night before I was supposed to pick it up and the charges on my card for this were not removed nor was I provided any type of compensation or alternative option. I received no service when trying to contact about them about my cancelation. I am overall very frustrated and disappointed with my experience and am not likely to recommend AutoEurope to anyone. "
" I am disappointed in Europcar because they charged me for a car that I had already paid for. Also I arrived to pick up my car and no one was there and then I had to wait over 30 minutes for an employee to arrive so that I could pick up the car I had reserved. I had reserved another car in Memmingen which was canceled the night before I was supposed to pick it up with little to no explanation, no form of compensation or replacement/alternative option , and the charges were not removed from my card despite it being the company who canceled on me. I am overall very frustrated and disappointed with my experience with Europcar and would not recommend them to a friend. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BERLIN, DE - Reviewed by RENARS - 19 February 2020
" I like autoeurope, and next time again take car there,but never again thrifty. "
" Its nightmare... we can get vehicle about 3 h . and we have little baby ... I'm never take thrifty again , and when I call to autoeurope, to help with situation, they told we can't do anything... I'm disappointed! because always with autoeurope it's be fine, but not this time ! And they take deposit not max 700 eur like it's say in contract but 771. And now it's 4 days, and they still not charged back that money. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by LUKA - 19 February 2020
" DISASTER!! "
" Are you kidding me??? You didnt want to refund me mine money they didnt want to give me car on Hamburg Airport!! TRASH!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by YACOV - 19 February 2020
" In summary, unlike the previous times I rented cars through Auto Europe Company, this time I received a vehicle that really did not fit the expectations and in addition poor service and not honest from the GLOBAL rental car company. If needed, I can send the Agreement from Global Car Rental and the Damage Report. "
" Regarding my car rental from Auto Europe Voucher #17719900 from Global Rent Company in Frankfurt FRA int. Airport pickup on Feb 10, 2020 (at 21:30). I arrived late and got a CLIO vehicle - different from what I had ordered. At the time of receipt of the vehicle I was told that the vehicle is ready and fixed but no inspection process was done together with me. I was asked to sign the documents and so I did. While driving, it became clear to me that the vehicle is in very poor condition: the vehicle was not moving, at speed over 100 km/h the vehicle was very noisy and could not exceed even a speed of 120 km/h in straight road. Fuel consumption was also high. Being late, tired and stressed out, I decided to keep the car.. While returning the vehicle on Feb 16, 2020 I told the reviewer of Global that the vehicle is really in a very bad condition. To my surprise he admitted to me that he knew about it but claimed that he is not in the sales office and so he cannot decide which vehicle to give to the customers and more important which one NOT TO GIVE . He carried out a comprehensive examination and claimed that there was new damage to the windshield from stones that flew on the window. When he show me the exact location I was able to see that there were tiny touches that I wouldn't have seen at the time of getting the vehicle if they hadn't been pointed to. I'm sure the damage was done before I got the vehicle and in my opinion just got victimized. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by OLEG - 19 February 2020
" was two extra charges which had no sense. "
" they charged extra money which i think is some kind of scam "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTON - 19 February 2020
" Everything OK "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROSHAN - 18 February 2020
" Really excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DANIEL - 17 February 2020
" I recomend Hertz rental for the quality and easy process at the time to pick de vehicle. "
" Rent in Hertz was very easy and reasonabily costs. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by POVILAS - 17 February 2020
" Very slow return "
" Very slow return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by JOHN - 17 February 2020
" Great experience, AutoEurope explained how the voucher works and what to expect on return. Everything was as planned "
" Hertz was efficient. The car was clean and in good working order. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by ARTSIOM - 16 February 2020
" I'm totally sutisfied car rental services provided by this company. "
" ٍStrictly speaking,it was my first experience with car rental and I have chosen Enterprise for it's better ratio quality/prise. I'm totally sutisfied with my selection.The car was practically new and I didn't have any problems with its reservation and drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RADU - 16 February 2020
" nice experience.recommend! "
" excellent car!!!nice staff,but a little inadvertently when i ordered a manual gearbox car and i first get an automatic one!but all get fixed quickly!at return,a little time to wait for someone to get back the car which is stressing in the airport...but overall,we were satisfied!again,almost new and excellent car! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ELEFTHERIOS - 15 February 2020
" Satisfied. Will do again "
" Professionalism and politeness. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by DAN-IOAN - 13 February 2020
" Everything was smooth. "
" Good car, quick pick-up and drop-off, no hidden fees. Had no problem using a debit card for the deposit. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ILIA - 13 February 2020
" They replaced VW Polo which I ordered by Opel Corsa. I think Opel is worse. This is the only problem with rental. Everything except that was fine. "
" The rental agreement was very difficult to understand. There were additional charges. However the counter worker assured me there will be no additional charges except cross border fee which I was informed of. Currently I am waiting for money returning to check whether they have charged additional money. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by OLEG - 13 February 2020
" Good auto, good personal. Super!!! "
" Thank you. everything good and OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by UWE - 13 February 2020
" well arranged booking portal easy to select the right offer easy understandable explanations for the booking. "
" the staff was good and supportive the car's location easy to find and the car was in good condition with low millage "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by MIHAIL DAN - 13 February 2020
" Good choices offered and with transparent conditions. "
" Everything went smoothly! Nice car, nice staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by IGOR - 12 February 2020
" Fully disappointed in the system. Managed to book the car on the drivers name Igor Rolnik and payed with a credit card that did not belong to the driver but to his girlfriend. So the booking was made on Igor Rolnik and payed by card of Anna Kazarina. The payment was accepted, yet on the day of the car pickup the company says the driver should provide his own credit card. For the "making sure" the credid card of Anna Kazarina works we had to pay € 110 extra (which was more than the price for the car rental for 4 days!!!), because it was too late to make any changes in the booking, e.g. to change the driver name to the cardholder name. Annoying that the client service on the phone cannot provide any more details and the service team in Nürnberg is helpless due to the dependency on the globals. "
" Fully disappointed in the system. Managed to book the car on the drivers name Igor Rolnik and payed with a credit card that did not belong to the driver but to his girlfriend. So the booking was made on Igor Rolnik and payed by card of Anna Kazarina. The payment was accepted, yet on the day of the car pickup the company says the driver should provide his own credit card. For the "making sure" the credid card of Anna Kazarina works we had to pay € 110 extra (which was more than the price for the car rental for 4 days!!!), because it was too late to make any changes in the booking, e.g. to change the driver name to the cardholder name. Annoying that the client service on the phone cannot provide any more details and the service team in Nürnberg is helpless due to the dependency on the globals. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by ANTTI - 12 February 2020
" 10 points. 100 times better than Hertz in Rome "
" Car pick up and return was very fast and fluent. They did not try to sell any extra insurances or services. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by JANIS - 12 February 2020
" it was ok "
" I did not get the car what i ordered and it was not wintarized. Guys on counter make a laugh and fun on me. Rude! "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by VICTOR - 11 February 2020
" I didn't have my credit card on me and Global charged me 270 euros of additional insurance as I was paying by a debit card. They rejected my wife's credit card, they rejected my credit card via apple pay and they rejected cash deposit from my debit card. I called the autoeurope support line and they rejected everything as well. the level of ccoperation was zero. At the pick up moment the card had a damage which was not described in the document. we were lucky that we took a video of the car at the garage and could prove that we didn't damage it. I am very disappointed and frustrated by my experience with autoeurope and global "
" I didn't have my credit card on me and Global charged me 270 euros of additional insurance as I was paying by a debit card. They rejected my wife's credit card, they rejected my credit card via apple pay and they rejected cash deposit from my debit card. I called the autoeurope support line and they rejected everything as well. the level of ccoperation was zero. At the pick up moment the card had a damage which was not described in the document. we were lucky that we took a video of the car at the garage and could prove that we didn't damage it. I am very disappointed and frustrated by my experience with autoeurope and global "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by MARK - 11 February 2020
" Employs robots. Zero customer service. Terrible company. "
" They wanted another €20 for the car I thought was supposed to be getting, ie the one specifically named in the rental agreement with Auto Europe "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by URMAS - 10 February 2020
" see my comments in point 3 "
" Hi, the main problem we encountered was the pic-up at the Frankfurt airport. Both terminals ( 1 and 2) were specified on the voucher as pic-up places. We went to terminal 1, but it turned out that we should instead go for pick-up to terminal 2. All this took about an extra hour. Could you be in the future more specific about pick-up details. Otherwise the staff was friendly and everything went nicely. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VIRGIL LEONARD - 10 February 2020
" Ok "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BONN, DE - Reviewed by FLORIN OVIDIU - 09 February 2020
" Easy to find an offer, easy to choose a specific car, easy to pay. You will find for a resonable price, a new car but sometimes you will rent a different brand in the same category. "
" Everything went smoothly and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GEORGE - 06 February 2020
" Very much disappointed... I've rented two SUVs or similar vehicles, none of that type were available. I've paid in advance both insurance and GPS, but both where not enough - GPS was offered as a part of discount and we had to pay double for the insurance. overall the final cost was 2.5 times more than was pre-paid online. The stuff was really not polite neither helpful, we had to spent at least 30 minutes at two counters to got all set, the que was not happy... Will avoid definitely! "
" Very much disappointed... I've rented two SUVs or similar vehicles, none of that type were available. I've paid in advance both insurance and GPS, but both where not enough - GPS was offered as a part of discount and we had to pay double for the insurance. overall the final cost was 2.5 times more than was pre-paid online. The stuff was really not polite neither helpful, we had to spent at least 30 minutes at two counters to got all set, the que was not happy... Will avoid definitely! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by IGOR - 06 February 2020
" Positive "
" Positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by SVITLANA - 05 February 2020
" Easy and fast. Very user-friendly platform, allowing to rent a car with a maximum cost/quality ratio. "
" The Car was in a very good condition, clean, without any scratches. But it was said that we will pay 25 EUR for crossing the border, but an invoice came at amount of 36. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DMYTRO - 05 February 2020
" Except the above the rest was ok "
" Car of preordered class was not available in time. A low class car was offered. I refused the small car as there were not enough space for 4 passengers and luggage so we had to wait for 2 hours for a suitable car. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MEMMINGEN, DE - Reviewed by TERVEL - 05 February 2020
" O "
" I asked for manual gears car, but I received automatic one. I did not have the time to change it. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUSSELDORF, DE - Reviewed by OLEGS - 04 February 2020
" All perfect "
" All was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FREILASSING, DE - Reviewed by MICHAEL PAUL - 04 February 2020
" Looking forward to renting again from Freilassing. "
" The car was a very good rental and the staff at the counter were very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRISTOPHER - 03 February 2020
" Excellent "
" Very good value and the car provided was an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALECSANDRU - 03 February 2020
" Very serious for more than 10 years now "
" I have been told that the blocked amount will be processed within 24h and it's been more than a week since they didn't do it. Hertz did it on spot two weeks with another rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEEZE, DE - Reviewed by MARTIN - 03 February 2020
" Hello, I have not received back my deposit money? "
" Hello, I have not received back my deposit ca. 700€ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by VOLODYMYR - 03 February 2020
" My duty is to destroy your reputation at all forums, including in the mass media space, social networks (Facebook, Instagram etc.). "
" Your company do raudulent activities. I have made prepaid and was not more interesting to you, as my funds in your pocket. So, you can decline my driver license, and say "No way, man, your driver license is not international". Another company Europcar provided a car without problem, but I had to pay again. It say that you are bullshit, and I'll never choose your service again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUSSELDORF, DE - Reviewed by LINO - 31 January 2020
" A fantastic staff!!! "
" A good surprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ASAF - 30 January 2020
" Very good! 10! "
" 100% "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RADU - 30 January 2020
" No hidden fees tagline is not accurate. I was charged by Hertz with extra fees, not known at the time at the rental. "
" Unfortunatelly Hertz added some extra charges to my bill, some of them really strange like Location Surcharge, even though I rented from their Airport desk. Some charges were also duplicates with the ones already payed to Autoeurope. I am challenging the bill with my Credit Card company... hoping it will be clarified. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IOANNIS - 30 January 2020
" I am very happy with the service and the prices from autoeurope "
" Globalrent Munchen was very professional and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BASRI BUGRA - 30 January 2020
" It was ok "
" I got smaller car than booked. Cross border fee was written 10 euro in contract but they charged 20 euro. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
STUTTGART, DE - Reviewed by PRAGATHESWARAKUMAR - 29 January 2020
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SEBASTIAN - 29 January 2020
" I was charged by Europcar with something called "Premium Station surcharge", that I was not aware of from Auto Europe. "
" For Audi A3 type we were offered VW Golf. Which eventually ended up in a Mercedes GLA I was also invoiced something called "Premium Station surcharge", that I was not aware of from Auto Europe. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by KONSTANTINOS - 28 January 2020
" We will definitely use Auto Europe again! "
" The whole process in the airport was efficient both when we received and when we dropped off the car. The only problem was that we had to wait for quite a while because there were a lot of customers and a few employees... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by SENAD - 28 January 2020
" A more comfortable option to handle transportation "
" Helpful, punctual, trustworthy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by HORST - 28 January 2020
" Class upgrade was unsatisfactory "
" Car chance suggestion from counter staff was smaller than original booked class . Car was 2016 BMW X4. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BERLIN, DE - Reviewed by ALEXANDROS - 28 January 2020
" Very good service from the employee at the service desk. "
" satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEXANDER - 28 January 2020
" Great. "
" All the issues are addressed only to the efficiency of counter staff. It's a major pain to queue and wait to pick-up your car after a long flight with small kids. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MILTIADIS - 27 January 2020
" we had a problem with the car that we rented . We tried to communicate with the Breakdown services at the first day that we took the first car ,it was very difficult . They couldn't help us ,so we had to go to Nurnberg to change cars .The car that they gave as was smaller it was difficult to travel with all the luggage's 6 persons. We are still expecting the money that we spent for the Add Blue for the first car ,and 112.22 for the change that we had with a smaler car . "
" we had a problem with the car that we rented . We tried to communicate with the Breakdown services at the first day that we took the first car ,it was very difficult . They couldn't help us ,so we had to go to Nurnberg to change cars .The car that they gave as was smaller it was difficult to travel with all the luggage's 6 persons. We are still expecting the money that we spent for the Add Blue for the first car ,and 112.22 for the change that we had with a smaler car . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ERFURT, DE - Reviewed by PAUL - 27 January 2020
" Car was similar to advertised, no issues, very smooth painless hire. "
" Very smooth pick up and drop off, no hanging around. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MEMMINGEN, DE - Reviewed by GABRIEL - 27 January 2020
" If this feedback is for real I'd like to know what meassures will you take with Ricardo so you will fix this... If I don't hear from Auto Europe I will never use your services because I feel I wasted my time helping you. "
" The customer service guy Ricardo - was focusing on blaming and makeing me feel guilty for not reading the voucher before calling him instead of fixing and/or helping with the case. The voucher was not available as the system was down so he was insisting on saying that I should have read the voucher before. This tereatemnt made me give up asking for help which made me feel vulnerable and not informed (he was the only one with the information considering that the system was down). Very bad experince because of one person. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GEORGE - 26 January 2020
" everything was OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAHN, DE - Reviewed by KESTUTIS - 25 January 2020
" Satisfied "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by MARJAN - 23 January 2020
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CLEMENCE - 22 January 2020
" Perfect as usual, efficient and cheap. Thank you ! "
" Great Experience, very friendly staff and perfect car, brand new! Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by NIKOLAY - 22 January 2020
" Bluetooth system in the car was malfunctioning "
" Very friendly contact on place in Memmingen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by KANSTANTSIN - 22 January 2020
" everything is very good "
" everything is very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by IOANNIS - 16 January 2020
" In general everything turned out ok. "
" The staff was not very willing to give is alternatives when there was an issue with the credit card.we are a married couple and the credit card was under my wife s name.they said all kinds of things that we would have to pay some ridiculous amounts of money to solve the problem when we finally solved it just by making a call to autoeurope to change some details on the booking.simply unacceptable of them to try and rip us off in such a way.. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ADILZHAN - 15 January 2020
" Everything was fine. "
" As it was the first time we rented a car in Europe we expected that there would be a company official to help us with short explanation of how to use the navigation system and found out only after we asked the people from your company ourselves. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DRESDEN, DE - Reviewed by CHARILAOS - 15 January 2020
" Excellent, brand new car, perfect service, all good! "
" Brand new car, excellent service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROMAN - 15 January 2020
" Autoeurope - ok, Europecar - not ok "
" The car was terrible. Drop off staff was very unfriendly and I spent about 15 mins for drop off check. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by KARL-HEINZ - 14 January 2020
" Very satisfying "
" All was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by COSTIN - 14 January 2020
" On the insurance part "
" At the pick-up point a lot of tiime lost "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by PANTELEIMON - 14 January 2020
" NEW CAR, CLEAN CAR WITHOUT ANY ISSUE. VERY GOOD ,BRAVO "
" NEW CAR CLEAN WITH OUT ANU ISSUES. BRAVO VERY GOOD "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by MIHNEA - 14 January 2020
" ok. mixed info about viniette for Austria! "
" overall ok small problem receiving the baby booster - no person in the warehouse! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DMITRY - 14 January 2020
" I book by Autoeurope many times. Everything is good. Thank you. "
" Fast check-in, good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETRIGI - 13 January 2020
" we had a super car - BMW 730d - I think we were upgraded, very good experience overall "
" very good contact with the stuff on the desktop, people smiling and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VICTOR - 13 January 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHUA - 12 January 2020
" great "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIER, DE - Reviewed by NIKOLAOS - 12 January 2020
" Not at all happy. Would NOT recommend. "
" We are not at all satisfied for being charged the first days of the guarantee. The cost was outrageous! Would definitely NOT recommend. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by PANAGIOTIS - 11 January 2020
" They upgraded our booking with a better car(instead of Ford mondeo estate we were given a Ford S Max). We took the car as soon as we arrived at Frankfurt 's Airport and they brought it from terminal 2 to terminal 1 where our flight arrived. The paperwork ended really quickly and the staff was very friendly and helpful. The car matched absolutely our expectations. When we returned it to Teminal 2 they were also quick and helped us a lot to find terminal 1,where our flight would depart. The only little problem was that I found a bit difficult to find the Global Rent's stand park at the return vehicles, cause there weren't enough signs to see. Other companies had better parking place delineation. Overall experience was great! I'm sure that I will choose again the same procedure next time. "
" Absolutely positive experience with Glibalrent. Everything was great! Efficient and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IULIAN - 10 January 2020
" At the return Herzt charged 123.29 euro but did not provide the final receipt. What for is the charge? "
" At the return Herzt charged 123.29 euro but did not provide the final receipt. What for is the charge? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MIHNEA ALEXANDRU - 10 January 2020
" Good "
" Very nice the counter staff. However, I was downgraded. I have booked a standard class car (Ford Mondeo) and I was given a mid-size class car (Opel Crossover) w/o any explanations. Unfortunately, since I was in a hurry I realize that after I left the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by TIMUR - 09 January 2020
" I`m your loyal client with more than 10 years relationship. Unfortunately i have bad experience with you this time. i have made reservation with Alamo, but they refuse to accept my UAE driving license, which was fully in english. all other rent-a-cars in Frankfurt airport was ready to provide their cars with my documents, but there was no acceptable car. Finally i took the car through booking.com ( rental contract from AVIS/budget ). i didn`t argue with the right of the company ( Alamo by Enterprice) to decide which driving license they can accept, but you should refund 100% money to me with apologies. Everybody can make mistakes, but there are big difference how to fix such mistakes! "
" I came to the counter, as usual on time with all documents, which was accepted everywhere during last 10 years ( mostly in Munich ). Alamo representatives refuse to accept my driving license ( from UAE and from Russia). Meanwhile other rent-a-car companies nearby was ready to provide their cars with my documents, but their cars was not suitable for my family. I have found and picked up the car after 3 days in AVIS/Budget and was happy with their service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by HESSEL - 09 January 2020
" .. "
" the car I rented (crossland X) was a good car to go to Austria for skiing. Just a pity that the prices of the cars within munich are almost 3x higher than the prices at the airport. As the airport is pretty far away from the city it is just less convenient. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by PANAGIOTIS - 08 January 2020
" The main complain is that a damage in the drop off garage occurred after i leaved the car, unfortunately i don't have photos, and Buchbinder did charged me an amount of 47 euro for a reason that i have no participation. I told them so to check the parking cameras or any other way to find out how the damaged happened. I was only lucky when i paid the extra cover at the counter, but this makes no better my anger... "
" Even after having payed the super cover fee to auto europe, the counter stuff explained to me that i could avoid any charging in case of damage with an amount of 144 euro extra on the rental cost. So i agreed and payed. In my opinion i could avoid the super cover fee "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ANDRE - 08 January 2020
" Nice car, no problems. Reservation process, getting and returning car was smooth. "
" Car was provided without problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OBERHAUSEN, DE - Reviewed by MIHAIL - 08 January 2020
" Great. "
" Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JEVGENIJS - 07 January 2020
" Everything was good, but only one thing dissapointed: I ordered Fiat 500L, but received Ford Focus which on my point of vew is much smaller. "
" Everything was good, but only one thing dissapointed: I ordered Fiat 500L, but received Ford Focus which on my point of vew is much smaller. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by HANS - 07 January 2020
" Received an upgrade which was very nice....nice experience all together "
" Was Hertz car and service which was excelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VASILEIOS - 07 January 2020
" I'D LOVE TO HAVE MORE OPTIONS EITHER WITH CARS WITH BIGGER BAGGAGE SPACE OR EVEN MINI VANS. "
" counter staff sadly informed us that no vehicle like the one we booked is available, so he would give us something bigger....on the contrary, the car proposed by counter staff was smaller in baggage capacity. Thank God there was a very friendly employee(named Panayiotis) in the delivery garage who helped us find a car for our demands, so we begun our trip with no other delays. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ELEFTHERIOS - 06 January 2020
" EVERYTHING AS AGREED "
" GREAT CAR AND EVERYTHING AS AGREED "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AARON - 06 January 2020
" All was great and I will consider using again Auto Europe for my next car rental. "
" Everything was great, I highly recommend Europe car. I had a great car which was in perfect condition and the child seat was really good. I had plenty of bad experiences with other rental companies when hiring a child seat. Only thing I could mention is that when returning the car I was not informed that I had to look for other Europe Car representatives(who had another company logo) so I wasted some time going around to find the guy who had to check the car. With some help I found the guy and he was really polite and managed to check the car and do everything in time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 04 January 2020
" Normal experience "
" Normal company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by NOEL - 03 January 2020
" Trouble free experience as usual. "
" My only disappointment was that I did not get the vehicle make I wished. Having said that i made no special request and appreciate that there is no Gtee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by VLADIMIR - 02 January 2020
" Ok "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
STUTTGART, DE - Reviewed by ANDREAS - 01 January 2020
" - "
" In my opinion it is very bad and unacceptable to double the deposit in case of a small trip to an other country of the EU. The "hidden" payments are the reason for the low points I gave to Auto-Europe and Global-Rent "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RIMVYDAS - 31 December 2019
" I would recommend listing possible additional charges (in our case - charge for driving to neighboring Austria) "
" There was unexpected charge (6eur/day) for driving vehicle to neighboring Austria. It's the first time I experienced this kind of charge for driving from Munich to Austria "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SHI SONG - 31 December 2019
" Auto Europe is fine, but would be good if you can screen your vendors as well. "
" Condition of Vehicle - Great Counter Staff does not go the extra miles. Maybe it's the holiday Seasons. Give vague instructions and we had a hard time finding the car in Munich. We didn't manage to find our car even after asking many people. Very very bad experience finding the car. Dropping off was easy. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DANA - 30 December 2019
" entire experience was enjoyable "
" very pleasant and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JAANUS - 28 December 2019
" The right location for me and the attitude of the a staff "
" The right location for me and the attitude of the a staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by ATHANASIOS - 28 December 2019
" - the amount of deposit is really huge "
" - the amount of deposit is really huge "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MIHNEA ALEXANDRU - 27 December 2019
" very nice "
" Smooth process; limited waiting period; short queue to car time. I was upgraded during the last two rentals to the next car category. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MOHD SHAHAR - 26 December 2019
" Fast, friendly and clear instructions. "
" Ezcellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by ALEXANDER - 26 December 2019
" Smashing "
" The person at check-in was the nicest person we have encountered at a car rental agency, thank you and happy holidays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ABDUL RAZAK - 25 December 2019
" not so pleasant as ive already written above. "
" I did not get the car that i booked for which was ford focus wagon diesel. Instead, buchbinder offered me a petrol dacia and argued they are in the same category. I failed to understand how a diesel ford can be in the same category as a petrol dacia. But since it was early in the morning and we had a long flight to reach munich, i decided to not argue further. at the end the only reasonable solution was an upgrade to ford s-max diesel which i have to pay extra for. And apparently, this only sensible choice is also an automatic car (more additional cost). this is my 2nd time having to face the same predicament with car rental company in europe. My first experience was via a different online agent. To avoid such scheme to continue, i would strongly suggest that autoeurope make it very clear during the selection of the vehicle on the exact model and specs that are being offered. Car companies shall honor the commitment and if they fail to do that, an upgrade (not downgrade) must be offered at no additional cost to the customer. Otherwise, any booking done on autoeurope is just a joke. Customers would have to settle for bad deals upon arrival. Its a scam that should not happen in Europe. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by IIRO - 24 December 2019
" Let's see how you handle my complaint of Global. If you do it well, I would increase my score to 9 or 10, since I'm generally happy on your service, but haven't so far really tested your customer service. "
" We booked a small solid car = Renault Clio, and got instead a shitty Dacia. Dacia is like LADA 30 years ago, noisy, unsafe, unpleasant to drive. In addition after 30km the engine failure light went on and we needed to change the shit away to other car. Additionally my rental voucher stated 7,50€ including VAT for additional driver, but Global invoiced me 7,50€ EXCLUDING VAT = around 9€ per day for additional driver. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
HANOVER, DE - Reviewed by PETRO - 23 December 2019
" Everything is very good, but prices for additional equipment such as seat for kids is high. "
" Rent for children seats can be cheaper then price of auto "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by POVILAS - 23 December 2019
" So far so good "
" Nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by EVGENY - 23 December 2019
" I had a big trip in two days about 800 km. Nothing to say, enjoyed the roads, the country, the car! ))) "
" Great and fast service! The car was given a class higher (which I am delighted with). A new, clean car, without a scratch. At the reception in Berlin, everything was quick without any problems. It's nice that the service works round the clock! Great work, I will book more))) Good luck "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRISTOPHER - 23 December 2019
" AutoEurope is fine. very good rates and efficiency. "
" Because of strikes in France, I arrived early at the car rental. 9:30 am instead of 17:30 pm. The agency was not willing to change the rental pickup time and drop-off to accommodate the new arrival. That was not very friendly. Instead I had to purchase one extra day that cost more than the 3 days purchased via AutoEurope. A bit scandalous. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LING CHEE - 22 December 2019
" very convenient "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ADO - 22 December 2019
" As frequent user of AutoEurope, service is very good and always recommended to others. "
" counter employees were not efficient and disorganized in any way, bringing confusion and creating unnecessary ques. Employees at drop off were just OK, although, not much interested about the job, not paying attention and discussing in some strange language loudly with his colleagues "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
INGOLSTADT, DE - Reviewed by FERNANDO - 22 December 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by TATIANA - 22 December 2019
" Ich habe das viel Mals gemacht und immer war es in Ordnung. Danke. "
" Alles gut "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by PAUL - 20 December 2019
" Smooth Transactions as always! "
" Everything was ok except that I am still waiting for the amount of Eur.800 to be unblocked from my credit card. It never happened with Europecar before. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by ÅÂAKÄ°R - 20 December 2019
" Alles was in ordnung.Das auto war neu und gross.Ich freue mich sehr um diese Erfahrung "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KIRIL - 19 December 2019
" Hello, In general we were satisfied but a little bit surprised and disappointed. Because when we went to the airport's desk of Hertz, a boy from a staff told us that he would give us better car. Thus, he offered us Ford Kuga, but the deposit for it was 395 euro, but not 200 euro as it was mentioned in the primary voucher's condition. Although we return the car in the exact time with full benzine tank, this deposit has not been still returnee. We would like to know the reason for that? When should we expect our 395 euro deposit back? We returned the car on 09 Dec. "
" Hello, In general we were satisfied but a little bit surprised and disappointed. Because when we went to the airport's desk of Hertz, a boy from a staff told us that he would give us better car. Thus, he offered us Ford Kuga, but the deposit for it was 395 euro, but not 200 euro as it was mentioned in the primary voucher's condition. Although we return the car in the exact time with full benzine tank, this deposit has not been still returnee. We would like to know the reason for that? When should we expect our 395 euro deposit back? We returned the car on 09 Dec. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by POVILAS - 19 December 2019
" So far so good "
" It took very long to get back the reservation money. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by POVILAS - 19 December 2019
" So far so good "
" First time was good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by PETROS - 18 December 2019
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OMAR - 18 December 2019
" Very good "
" V good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LJILJANA - 18 December 2019
" Everythig perfect "
" I asked for the bill and you told me that you will send me the bill via e-mail which I haven't received yet. I paid with my company card, so the receipt should be addressed to VIZARTIS, 29. novembra 1i, 11460 Belgrade, Serbia. Thank you, Ljiljana Zivkovic (info@studiostrugar.net, +381641136925) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEEZE, DE - Reviewed by PAVLO - 18 December 2019
" I liked everything. But the deposit amount was not unlocked. Tell me please. When will money unlock? "
" Hello. I liked everything. But the deposit amount was not unlocked. Tell me please. When will money unlock? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by JESMOND - 17 December 2019
" Well satisfied. I already booked with the same company another car for my next holiday. "
" Staff was really friendly. I was also upgraded with a better car than I have booked without any extra charges. I definitely will book again with this company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GEORGE - 16 December 2019
" Nice car, kia ceed, full equiped. Only that tires were not as good driving on little snow. Felt the car unstable on snow, even that the tirew were for winter. "
" At pickup the wait time was acceptable, nice person explained me all the information I need to know about rental, overall was a nice experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DRESDEN, DE - Reviewed by MAGNUS - 16 December 2019
" It was just that nowhere in the information from Autoeurope nor in the confirmation from Europcar, did it state that ther would be both Airport surcharge AND late pick-up charge (I put in flight time in booking, and also counter was still open normally) so overall price higher than original proposal. This should be stated somewhere while booking "
" No problem with Europcar. It was just that nowhere in the information from Autoeurope nor in the confirmation from Europcar, did it state that ther would be both Airport surcharge AND late pick-up charge (I put in flight time in booking, and also counter was still open normally) so overall price higher than original proposal. This should be stated somewhere while booking "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by DEJAN - 16 December 2019
" kindly counter staff, easy agreement, full respect. "
" everything was without any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SANTA - 16 December 2019
" good service "
" The seller was very kind and confused me, not to mention that he had added full insurance and Austrian entry vignettes. It is not allowed! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ANTON - 14 December 2019
" No comments "
" No comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by SERDAR - 14 December 2019
" İ prefer autoeurope because the deal is deal as planned. "
" İ was at Terminal -1 firstly. But the staff at Hertz desk direct me to Terminal-2. İt was long way to pass terminal-2. You should give right contact desk at the voucher. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by PREDRAG - 13 December 2019
" Ok "
" Pls avoid Dacia "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by GEORGII - 13 December 2019
" Everything is ok "
" Got deposit amount back in 2 days. Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ANASTASIOS - 13 December 2019
" It was a very easy and pleasant procedure to rent a car from auto europe. "
" The car was in a very good condition and the whole procedure was easy. When i took the car i did not see a very small crack in the front windscreen to the down right corner and when i returned it i was charged for this damage. I know that i had the responsibility to check the car before i take it but it was really difficult to see that little crack. And i am honestly sure that it did not happen when i had the car. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IOAN BOGDAN - 12 December 2019
" - "
" All good. New car. 20 km:) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by COLIN - 12 December 2019
" As above "
" I was disappointed with the rental company Europcar who have charged me an extra day on my invoice Currently I am trying to resolve this by getting in touch with Keddy customers service desk "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MEMMINGEN, DE - Reviewed by JOVAN - 12 December 2019
" Super great "
" We are very satisfaid, we will use it's services again, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by NIKOLAOS - 11 December 2019
" The overall behaviour rearches the limits of fraude I had done a prepeyment of 99 eur + with autoeurope which most likely would cover all the necessary fees except for any additional obligatories -whic of course could have been indicated beforehand- The guy at the desk without explaining at the moment of car collection me charged me with a total amount of 280 something.. When i asked me why he charges me this amount when I have the voucher in hand he just told me the he would return me the amount at the car return... He didn't explain me at all what were the items he cherged me and if any of them were obligatory or optional... The result, when I returned the car with almost full tank.. Yesterday i received a receipt -which was optional!! -means that i could have not received a receipt according to the guy at the car return process- which was of course in GERMAN... in which -after reverse engineering of the amounts from the small paper "??contract??" handed me in at the beginning of the story, I realised what I call then a FRAUDE!!! Because 99 euros at initial order versus 293 plus without any explanation and agreement at the car collection desk IS A FRAUDE, in which in my perception you are both AVIS & AUTO EUROPE suspiciously implicated - Thank you "
" The overall behaviour rearches the limits of fraude I had done a prepeyment of 99 eur + with autoeurope which most likely would cover all the necessary fees except for any additional obligatories -whic of course could have been indicated beforehand- The guy at the desk without explaining at the moment of car collection me charged me with a total amount of 280 something.. When i asked me why he charges me this amount when I have the voucher in hand he just told me the he would return me the amount at the car return... He didn't explain me at all what were the items he cherged me and if any of them were obligatory or optional... The result, when I returned the car with almost full tank.. Yesterday i received a receipt -which was optional!! -means that i could have not received a receipt according to the guy at the car return process- which was of course in GERMAN... in which -after reverse engineering of the amounts from the small paper "??contract??" handed me in at the beginning of the story, I realised what I call then a FRAUDE!!! Because 99 euros at initial order versus 293 plus without any explanation and agreement at the car collection desk IS A FRAUDE, in which in my perception you are both AVIS & AUTO EUROPE suspiciously implicated - Thank you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MIRMOHAMMADREZA - 11 December 2019
" I wish we could see a list of their actual available fleet of cars "
" I wish we could see a list of their actual available fleet of cars "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DORTMUND, DE - Reviewed by ADRIAN - 11 December 2019
" Very comfortable car and very good services.. "
" Everythings was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by URS - 10 December 2019
" Very good service, good price, "
" Always good service , but the windows and the side mirrors are never clean! Only quick wash from the cars, don't take care of very imported details like windows and mirrors "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUSSELDORF, DE - Reviewed by OGUZ KAAN - 10 December 2019
" thank you "
" It will be good to give a paper to the customer when the car is drop-offed "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by ANDREI IOAN - 09 December 2019
" Nice car, bad company "
" We booked the car on the internet for 120 Euro(we checked all the options). When we picked up the car it was about 450 euro. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by MAXYM - 09 December 2019
" While ordering a car, I choose Hertz. The main problem with them was the change of the vehicle. I ordered a compact Ford Focus or similar to drive and park in very narrow streets in Germany and in Swizerland. Instead I got a huge and very long Mercedes, which could even cause a safety issue in the mountain roads of Switzerland. I asked several times the staff to change the vehicle but they did not have any cars at the point. So I had a terrible driving experience in the narrow mountain roads. "
" The main problem was the change of the vehicle. I ordered a compact Ford Focus or similar to drive and park in very narrow streets in Germany and in Swizerland. Instead I got a huge and very long Mercedes, which could even cause a safety issue in the mountain roads of Switzerland. I asked several times the staff to change the vehicle but they did not have any cars at the point. So I had a terrible driving experience in the narrow mountain roads. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by NIKOLAOS - 08 December 2019
" The Skoda Fabia 1.0 is probably the cheapest option for the compact category. Also underpowered and underequiped for a long distance trip. Maybe the notice of a trans border travel produced second thoughts to the rental company. "
" Low quality of a vehicle in the certain category. Dear price for the particular rental. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NUREMBERG, DE - Reviewed by RAM - 07 December 2019
" Everythig was perfect "
" It was fast and great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by GRAHAM - 06 December 2019
" Good online experience "
" Good online transaction "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MAURI - 06 December 2019
" Great ! And the receipt would make me happy... "
" Only minus comes because I did not receive the receipt. I need it because otherwise I lose . Can You please send it as fast as possible ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by GEORGIOS - 05 December 2019
" It helped us to have an unforgetable short holiday "
" I am very satisfied with your services . The young lady at the front desk in Stuttgart airport was very polite and did her best to serve us. The car was an all new brand vehicle with only 1.800 km. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VASILEIOS - 05 December 2019
" I "
" Tire loosing pressure "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DIONYSIOS - 05 December 2019
" Everything was EXCELLENT "
" First time that I used Dollar. I think that will be my first choice in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by NIYAZI ARDA - 05 December 2019
" Very bad i did not get the car!!! And i want my money back "
" Very bad i did not get the car!!! And i want my money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
STUTTGART, DE - Reviewed by MARKUS - 04 December 2019
" All good "
" All good, but fuel gauge of the car which was brand new had a problem. It showed 3/ 4 while it was full. I mentioned it to staff upon returning the car, but did not have the experience that they took note of it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by SZEKELY - 04 December 2019
" Everything was smooth. "
" Got a free upgrade to a brand new car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by TOMAS - 02 December 2019
" Next time I will choose the same "
" All services and car were absolutely OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by CRETA - 28 November 2019
" A company with 10 stars! "
" Everything was perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by POVILAS - 25 November 2019
" Call center stuff was not helpful euther "
" The car was with damage not recorded upon pick-up - took a picture - now I am claimed for the damage. It's Buchbinder "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by ALEKSANDR - 25 November 2019
" Good "
" Good, but the car was quite dirty inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by PANTELIS - 25 November 2019
" easy and fast booking "
" very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NIKOLAOS - 25 November 2019
" VERY GOOD "
" VERY GOOD "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by VASILEIOS - 25 November 2019
" no comments "
" no comments "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by COLIN - 24 November 2019
" I originally wanted to rent an Audi R8 with AvisPrestige for Germany but the service response for this was bad, and I couldnt negotiate this in time. Settled for a basic Merc. Disappointing "
" 1) counter staff insisted that a Singapore driving licence has a tonnage limit and was not sure if I could rent the car. Explained that I have never encountered this and have even rented a porsche in the past. She took a lot of time reading the booklet on driving licences. 2) Rented a Merc CLA - it did NOT come with usual USB charging points and my wifi router and handphone could not be charged whilst driving - had to buy an accessory to fit the lighter-socket in order to enable charging. 3) Merc GPS didnt work well. Many places cant locate with address keyed in - eg. from Dusseldorf to an Amsterdam address - wasnt able to locate. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
COLOGNE, DE - Reviewed by TAMARA - 23 November 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by FATOS - 22 November 2019
" Not all of the reservations data are the same data, amounts when you go to take the car. "
" The staff need to understand the customers always. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CHIYAO - 22 November 2019
" Auto Europe is a nice website to let you rent car in Europe! "
" Car modal is always unavailable! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by STERGOS - 21 November 2019
" Anything else was ok. "
" I booked a VW polo and have been given an Hyundai I 20. When i booked it it was clear i booked the vw polo and it wasn't written "or similar". Very disappointed about it!!! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LAWRENCE - 20 November 2019
" As always Auto Europe was efficient. "
" We were charged for a scratch on the bumper that we had not made. This scratch was only visible with a magnifying glass. Very disappointing. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by DIMITAR - 20 November 2019
" I do not have any documentation of billing and car back confirmation ! There was too many unexpected additional payments , that not mentioned at the booking voucher . The price became more than 2 times more than paid with voucher . "
" I do not have any documentation of billing and car back confirmation ! There was too many unexpected additional payments , that not mentioned at the booking voucher . The price became more than 2 times more than paid with voucher . "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by GIRTS - 20 November 2019
" No comment "
" No comment "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by UDAY - 19 November 2019
" Easy to navigate and book a rental. Good value. "
" Drop Off Staff did not attend for over 15 minutes. They were busy talking on the phone and did not attend even when requested a few times. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by EMIL - 19 November 2019
" Excellent! "
" They say, car is full, but it was little under the mark. When i load full, it was a little above the mark. The difference was about 8 liter!!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NUREMBERG, DE - Reviewed by LUMINITA - 19 November 2019
" Serious company "
" Mister Paul Sutter is a very good salesman. He offer us a bigger car but in the end it was more suited to the purpose of our trip! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IOAN GHEORGHE - 18 November 2019
" I will come back to your services. "
" Very professionals, customer oriented. Thanks Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRAUNSCHWEIG, DE - Reviewed by MATTHIAS - 17 November 2019
" I have booked with auto Europe a number of times now and am overall happy with the bookings. "
" Dropping off the car in Dusseldorf city was a bit tricky as the drop off point is located away from Europecr office. It would be useful to provide a map of the drop off point upon colleciton of the car;-) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by YIORGOS - 17 November 2019
" The car was brand new, in perfect condition. We also got a free upgrade. "
" The car was brand new, in perfect condition. We also got a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by NIKOLA - 17 November 2019
" Bad experience!!! "
" instead of Ford Focus, they gave us Daci Logan!!! with 1.0 engine!!! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 4
HAMBURG, DE - Reviewed by POVILAS - 16 November 2019
" 10/10 "
" Good quality/price ratio "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by BRUNO - 16 November 2019
" Very good car reservation system "
" The service offered was good, easy to find at the airport and the staff was attentive, a complaint to be made is that the insurance costs were not listed, so for the total insurance I had to pay on time another 175 euros, which almost doubled the price of the service. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTONIO CARLOS - 14 November 2019
" Unfortunate experience. "
" There was an improper charge on my credit card in the amount of 226.29 Euros. I asked my daughter to check at the Central Station store and and your employee couldn't explain the reason for this charge. He recommended sending an email, which was done four days ago and so far no response. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOCHUM, DE - Reviewed by ASIF - 14 November 2019
" Very happy "
" All fast and good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEEZE, DE - Reviewed by INDREK - 14 November 2019
" Beside creditcard reservation process errors was quite distrurbing extra fee for crossing line (boarder) to Nederlands from Weeze... and 45 E for that, my whole car booking fee was 50 E, -strange policy. "
" Dollar did not have a card terminal machine for booking creditcard. Instead they tried todo it trough weird text messaging trough personal smartphone. And we faced many problems with, I had to change setting in my bank for this proceedure. They promised to run card terminal in next month.... "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by BOGDAN - 13 November 2019
" Everything was smooth "
" I receive a new car :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by URMAS - 13 November 2019
" I was very pleased with the service and the experience. "
" New and clean car, very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by KALIN - 12 November 2019
" The car was unique. It exceeded my expectations. thanks "
" The car was unique. It exceeded my expectations. thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEIPZIG, DE - Reviewed by YAÅAR - 11 November 2019
" I AM NAT GLAD THIS EXPAIRANCE BECAUSE:1-NAVİGATION SISTEM VARY BAD AND OLD,2-HALLE AIRPORT İNTERPRICE BURO ALWAYS KLOSED,I CANT FIND NOBODY,3-WHEN COME BACK TO THE AIPORT NOBODY HELP ME,AND I WAS ESCAPE MY PLANE "
" ı want T-ROC but she was given hyundaı kona ,thıs ıs not bıg problem but when come to back to aırport leıpsıg,navıgatın sıstem vary bad and escaped the plane ,we vaıt next day -on frıday night -come back to istanbul. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BERLIN, DE - Reviewed by IHOR - 10 November 2019
" unexpected 2 additional charges, 1 of which haven't returned. parking for drop-off has no signs where vehicle can be parked like other rentals have "
" car booked within full insurance, but on pick up I'm said that it is not all expenses. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by ALEXANDRU - 10 November 2019
" It was wonderful 4 days trip "
" Quickly, Cheap and Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by DIMITRIOS - 10 November 2019
" Very professional service "
" Very good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by PASQUALINO - 10 November 2019
" It's a complete rip-off! Avoid at all costs! "
" We ended up paying twice the original listed price, car not available, insurance excess waiver, etc. etc. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by YURY - 09 November 2019
" Good guys to help you find a car, as Europcar site is often blank without any option. "
" Everything is fine, expected a Mercedes E class, but was given a BMW X5, which had every option imaginable. No queue, the manager was very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CARLOS - 07 November 2019
" Quick, easy... no complications... if you're not a complicated person! ;-) "
" Dear Sirs. Indeed everything was ok. However I had booked for an upgrade and, when I got the car, was still the same without upgrade! To avoid wasting too much time, I took that car and ignored it.. but still, would had being nice if the car I got was the one I was expecting... The rest was everything 5 *. Cheers, Carlos "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUSSELDORF, DE - Reviewed by DMYTRO - 07 November 2019
" I'm satisfied, reccomend "
" Quickly refund deposit, new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by GENNADII - 07 November 2019
" Everything was good "
" Friendly staff but there was queue at the desk "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by GABRIEL - 06 November 2019
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JANIKA - 06 November 2019
" Car renting is always an annoying process. Luckily this time I had no problems when returning the car. I wish it was more directed towards customer satisfaction and less about getting most money out of the customers. "
" I had very bad experience with the counter staff. Our car was booked from later time than we arrived. I did not think it would be an issue since I also wrote the flight number. The staff was simply rude when we asked to receive the car earlier. Without checking whether they had a car from this value class, they claimed no cars were available. We all know that was not true. Instead they told us that the only way to receive a car immediately would be to upgrade the value package. NO THANKS! Ok, so we arrive back at the later time. They were still being rude and blaming us for the time mistake. In any case I'll stay clear from Europecar in future. It was very upsetting experience especially after a long day of travelling. Also to be clear I specifically booked one type of car and we received something else. It wasn't really a problem, but after all of the trouble and to receive a worse car than you had selected was double upsetting. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MIHAI - 06 November 2019
" Car was not a car even if new. Very bad quality. "
" New Skoda Fabia but with me inside it was not driving rather walking. Gear shifting makes sounds. PS not very good at all. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
COLOGNE, DE - Reviewed by ILYA - 06 November 2019
" This time it was perfect. We got hybrid car instead of benzine one. "
" We were asked whether we want more powerful car, but I wanted more economical one. So they proposed hybrid car instead of benzine one. And the car was almost new. We were happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by PAL - 05 November 2019
" Above "
" It is about the complicated insurance method which makes me pay probably double when renting a car. When I made the contract with Autoeurope, I closed a deal with refundable excess of maximum 800 eur. When I went to the counter, the salesman offered me very kindly a special price for zero excess insurance. He told me the excess of 800 eur is due on every single scratch, so 3 scratches make 2400 eur excess... when talking about horrible, unlimited amounts to be deducted, I rather chose to pay another 88 eur to be safe. The salesman assured me, my only additional obligation is to fill the tank. He asks for 3 signatures, and standing in a queue, Im sure Im not the only one who signs quickly and goes. I signed that the car has no injuries, but in reality there was a big sctratch on the car, that I finally photographed, not to be questioned for what i didnt cause. All in all, I had no bad experience when dropping off, but even if I thought I paid insurance twice, I wasnt sure I wont be n trouble for some small letter paragraph I have overseen. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by GAIA - 05 November 2019
" I come at airport before the close,I pay it in front .as I come they said me the system is closed don't answer my questions close and going.now I want that you pay me back pls "
" I come at airport before the close,I pay it in front .as I come they said me the system is closed don't answer my questions close and going.now I want that you pay me back pls "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HANOVER, DE - Reviewed by TATIANA - 03 November 2019
" Сделала свой выбор уже давно. Опыт исключительно положительный. Огромное вам спасибо. "
" все и всегда отлично "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by CRISTIAN - 01 November 2019
" I was frustrated with the rental car. "
" Hello, once again they didn't have the car I rent and they gave me an upgrade. The problem with the upgrade is because the car is not the same rental type. For example, I rented a sedan car (Mercedes C Class), and I was offered an SUV (Ford Kuga). As expensive as the Kuga is, it is a lower quality car than the rental car. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by GEORGE - 01 November 2019
" Happy with the staff "
" Excellent customer experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALESSANDRA - 31 October 2019
" Very satisfied "
" Very good service in Munich "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by TÕNU - 31 October 2019
" Car was clean, looked almost new, driving ok (not best for highways), booking easy. "
" Remarks why not giving maximum points: - AutoEurope list of cars and prices was very long, can't understand the difference between different "Golf"s with manual gearbox and 4 doors. I choose more expensive "picture" of Volvo V40, but Hertz gave me Opel Mokka. For me it was downgrade (having GPS was not important). - the car had tyre pressure warning when I received it. Just small differencies between 4 tyres, but scary anyway. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by GEORGIOS - 30 October 2019
" Still waiting for some refund.... "
" Not very cooperative "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
STUTTGART, DE - Reviewed by VADIM - 30 October 2019
" I'm satisfied "
" Good! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by NESET - 30 October 2019
" I'm not planning to use any car rental website again. (Not especially AutoEurope but all) Counter Staff informed me that they can see the whole payment as one and they intend to think that it was paid for only for the car. (Nothing included, insurance, service fees etc...) I paid 442 EUR extra. "
" The car was not cleaned but everything else was OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by ENDRI - 30 October 2019
" Do never rent anything from them. they will probably do the same thing to you. I travel a lot and I rent cars all the time. it's the first time I deal with such a thing from any rental company! "
" I rented a Ford Galaxy from them. When I got the car, the clerk at the counter told me that the car has a dent in the back (which I was not able to identify). When I returned the car, the person at the parking check the car and told me that everything is ok! when I returned to my country, they kept 842 Euro from my credit card saying that the there is a very small scratch at the bottom of the bumper and a very small scratch at the door handle (if anything, it could have been cleaned with paste or maybe the car already had it but it would never cost 842eu). I have called and tried to communicate with the representative of the company, but they keep putting me on hold and not responding. I am very upset and very unsatisfied "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by MUHAMMAD HAIKAL - 29 October 2019
" Easy to use. "
" I have received a charge of EUR9. 99 without explanation on my credit card from the rental company a day after the car returned (with a full tank of petrol). Would like to get my money back please if there is no explanation to be given. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MEMMINGEN, DE - Reviewed by OREST - 28 October 2019
" See comments about my Europcar experience above. "
" I have booked Mercedes C-Klasse or similar car, but have been asked international driver's license at the cash desk with no beforehand notice. When trying to negotiate this illegal (because not stated anywhere in their documents) requirement, Europcar staff told me that its only applied to Ukrainians, because "my manager told me that Ukrainians steal our expensive cars and ordered me to check international driver's license as well". This is a discriminative and offensive statement, which illegally limits my rights. We have been offered a Hyundai i30 as a replacement car, and then (after a long argument), Lexus UX (with no decent space in the back seat, which me and my 4 passengers were counting on, making a booking). More to say, my 300 EUR deposit has not been unblocked yet, despite the fact that the girl at Europcar desk said that they would be unblocked on Thursday Oct 17th. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
STUTTGART, DE - Reviewed by CANSU - 28 October 2019
" Everything was just perfect! Thank you! "
" Rene was really helpful for everything! Thank you Enterprise ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by THOMAS - 28 October 2019
" Always very easy! "
" There wasn't anyone from Europcar at the dropoff at Munich airport, so I could not get the confirmation that everything was fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by GEORGIOS - 27 October 2019
" Very good service "
" Easy delivery of the car,nice new car,friendly staff especially at drop off,speaking very good English which is very important,quick return through bank of the amount guarantee .We are going to use this company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by CONRAD - 26 October 2019
" Very good service "
" Very good service and new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by DENYS - 25 October 2019
" The cars that You declare never Matches the cars provided by rental companies "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARTEN - 24 October 2019
" See above. "
" Confusing and complicated homepage. Long waitingtime but friendly staff at counter. Complicated explanation of the different pricemodules. Very strange, unpersonal and almost unfriendly telsupport. A robotlike person. (Was it a robot?). 30% more expensive than my estimaye. That is of course my mistake not understanding the rules. In short.....never again. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MEMMINGEN, DE - Reviewed by RADU HORATIU - 23 October 2019
" Fast and easy "
" Great and fast experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KARL - 23 October 2019
" Very easy service by autoeurope "
" Booked car was not available, but replacement was adequate. A lot of scratches had to be reported before leaving with the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ROBERTO - 21 October 2019
" Easy, convenient, cheap. "
" Car was in perfect conditions and pick up process was fast as well as drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PALL - 21 October 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by ZAHARI - 21 October 2019
" 1. The car we booked and wanted was not available and was substituted with another. No issue. 2.We did not find the car at the allocated parking space. 3. Since the car was new to us; staff did not show about the operations of the car. Staff expected we know that already. "
" 1. the service centre is too busy for me to get through. Ihad to call 3 times before i get a response. 2. Rhe breakdown Hotline response was superb!! Well done. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BREMEN, DE - Reviewed by PAVLO - 20 October 2019
" ok "
" ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by VESELIN - 20 October 2019
" Everything was Ok "
" Everything was Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by EDUARDO - 18 October 2019
" Car in very good conditions, fast pickup and and fast drop-off "
" Good service and care during documentation issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by NIYAZI ARDA - 17 October 2019
" How much easy that much great "
" How much easy that much great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by HALIL ALPEREN - 17 October 2019
" Always, I found top-flight options in Autoeurope. Thanks. "
" They must add diesel option to their options. Because, especially in the big cars, fuel fee could be more than rent-a- car fee. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUSSELDORF, DE - Reviewed by JUSTIN - 16 October 2019
" Satisfied "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by VASSILIOS - 16 October 2019
" As above "
" Overall very unsatisfied and you still don't seem to communicate with each other. When I phoned from Amsterdam airport to inform you that because of KLM's delay I would not be able to collect the car from Bremen airport I was told that the Budget desk would be informed. However at 10:00am on 04-10-2019 at the Budget desk at Bremen airport they knew nothing, the had no similar car to give me and I had to pay more. Now I have already emailed you but I have received no answer and you don't seem to know anything about it. B. Tzias "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
STUTTGART, DE - Reviewed by FERNANDA - 16 October 2019
" It was easy to get a good deal but don't believe in the cars showed. "
" They are a good company but don't trust in their cars. I rent a Ford Focus by website and they gave me a Renault Clio Wagon very noise. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by LUIS EDUARDO - 15 October 2019
" AutoEurope reccomended this company and I relied on them to rent this car with no headacheds after I deliver the car. I hope this is going to be solved very fast. "
" I rented the at Landsberger Str. 14 in München and delivered at the International airport of Frankfurt. However I noticed a charge of EUR 74.94 on my credit card this Sunday, that I am guessing it was for fill the gas since I returned the car with half tank. However, when I went to pick up the car at the facility I mentioned above, the car was already with half full gas and the guy who checked the car said I was supposed to deliver the car back with half full tank. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by ROMAN - 15 October 2019
" As an agent you have done everything very well. Thanks! "
" I booked Ford Mondeo. But at the counter I was able to pick for free onluy Ford S-Max , which I can consider OK. The main problem was that I was tald that the price of the full ensurance is 75 EUR, but I was charged for 110. Which I realised only at the hotel reading my SMS. The emails to Global Rent was almost ignored: they responded only once (I have written 4 or 5 email with the request to clarify this situation) in the manner: "the price of the insurance is 110, good bay"! The second minor issue was that it was a bit complicated to find the counter in the Munich airport. They are placed after the turn and only after some one helped me with the direction I have found the place. But again - it is a manor complain. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by DANIEL - 15 October 2019
" Process from pickup to return was smooth. "
" Online booking process was overall smooth. However would still prefer option to defer full payment only upon pickup of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IOANNIS - 14 October 2019
" decent car rental "
" decent car rental "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
STUTTGART, DE - Reviewed by EMMANOUIL - 14 October 2019
" QUICK SERVICE "
" POLITE STAFF PROFESSIONAL SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARWAN - 13 October 2019
" Wonderful "
" I like and I wish to book my car same thing and same place "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRAUNSCHWEIG, DE - Reviewed by PIERRE - 11 October 2019
" Even if the car had shown abnormal behaviours, the experience was very satisfactory for both booking and contract execution "
" The vehicle computers / sensors shown weaknesses and some functions had erratic behaviours (pre-collision and speed regulator for the safety related ones, temperature control for the non safety related) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by JOHN - 11 October 2019
" The pick up and drop off were ok. The only problem was that nobody explained anything to us how the car worked and what to look for and be careful. The manual was in German. The most important thing that they should have told us was that we had to top up the AD BLU not just the diesel!!!!!! After 10 days driving , we were on our way to Munich airport from Innsbuck . We stopped at a parking for a break and the car did not start when we wanted to continue our journey to the airport!! I called for help, was told that being a weekend it will take long around 1 and a half hour to 2 hours. Ok we waited, in the meantime we were asking english speaking people who were stopping to help us understand what could be wrong with our car and from the symbols they explained to us that we need to add this liquid called AD BLU. Someone very helpful went to buy for us from a petrol station and we solved the car problem ourselves. We lost nearly 4 hours at this stop and arrived at Munich airport just in time for our flight!!! The conclusion....NEVER AGAIN BUCHBINDERS. wITH A LITTLE TIME FROM THEIR PART WHEN WE WERE GIVEN THE CAR, WE COULD HAVE AVOIDED THIS INCONVENIENCE!!! WE RISKED LOOSING OUR FLIGHTS WITH VERY SERIOUS CONSEQUENCES(because of personal health issues) AND ALOT OF EXTRA EXPENSES FOR NOTHING!!!!!!!!!!! "
" The pick up and drop off were ok. The only problem was that nobody explained anything to us how the car worked and what to look for and be careful. The manual was in German. The most important thing that they should have told us was that we had to top up the AD BLU not just the diesel!!!!!! After 10 days driving , we were on our way to Munich airport from Innsbuck . We stopped at a parking for a break and the car did not start when we wanted to continue our journey to the airport!! I called for help, was told that being a weekend it will take long around 1 and a half hour to 2 hours. Ok we waited, in the meantime we were asking english speaking people who were stopping to help us understand what could be wrong with our car and from the symbols they explained to us that we need to add this liquid called AD BLU. Someone very helpful went to buy for us from a petrol station and we solved the car problem ourselves. We lost nearly 4 hours at this stop and arrived at Munich airport just in time for our flight!!! The conclusion....NEVER AGAIN BUCHBINDERS. wITH A LITTLE TIME FROM THEIR PART WHEN WE WERE GIVEN THE CAR, WE COULD HAVE AVOIDED THIS INCONVENIENCE!!! WE RISKED LOOSING OUR FLIGHTS WITH VERY SERIOUS CONSEQUENCES(because of personal health issues) AND ALOT OF EXTRA EXPENSES FOR NOTHING!!!!!!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by CATALIN - 09 October 2019
" Good price, and I took and gave very fast the car. "
" everything was OK; I also received permission to go to Holland, after I call Hot Line. Very quick answer for this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by RAYMOND - 08 October 2019
" I paid for a compact, but got a sub-compact. I dropped the car off 30 hours before the contracted time but got another charge on my credit card for an EXTRA "
" Counter staff told us they had no cars. Full stop. No cars. Sorry. I mentioned we had a reservation and that we expected to get a car. We were told we could wait. I asked how long? Was told they didn't know. We did get a car, but a class lower than reserved. We paid for a compact, but got a sub-compact. The car was not cleaned. We had no choice but to take it. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CYRIL - 07 October 2019
" I am disappointed with the cost advertised versus the over all charges "
" The voucher value on the reciept was ower than i paid , there is a mismatch , Maybe thevoucher was treated at a dollar value rather than euro, but somehow i was out of pocket. Car also smelled of smoke "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by NICOLE - 06 October 2019
" Overall will use this service again when traveling "
" Great service, easy receiving the car and drop off. the only down part is that the car was not clean on the inside and outside when receiving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by VIVEK - 05 October 2019
" Apart from the time consuming pick up and drop off everything else was good. "
" The pick up at the counter took us more than an hour because according to them there was a mismatch of rate. It got difficult to explain. Also the drop off details like some card in the grey folder wasn't there to open the parking gate. It took us an hour after making several failed calls to the call centre. Eventually we downloaded the parking space app and we figured it out ourselves. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by TU - 05 October 2019
" Avoid Global Rent A Car Berlin! "
" The car broke down after a few hundred kilometers. And I got a dirty temporary replacement vehicle for the whole week (that burns 1L of oil everyday). It costs me hundred of EUR to call them to get a proper replacement car and to fill in the burnt oil. I also did not get any refund for the day that I could not use the rental car. All in all, AVOID AT ALL COST! "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by VIOREL - 03 October 2019
" My experience with you was great every time. I used to take cars with you in the last 2 - 3 years. For me it is simple, easy to use your application. "
" I sent a complaint to Hertz. 1. I waited around 1 hour and half to pick up the car. 2. When I picked up the car it was in another place (not as mentioned in contract). It was really close to a wall (with the right side hidden). I took 2 photos with the car at that moment and I asked them to check the cameras and to see exactly how the car was. 3. When I dropped the cat, they told me the wheel (Aluminium) is damaged on the right front. The car was 23.000 Km and they told me was perfect; by now I received only better cars than this. 4. Finnall I asked them if it is sthing wrong and the guy told me ething it is ok and gave me to sign electronically without telling me I will be charge. 5. Finnally they sent me an Invoice very unclear with discounts etc. and they took from me around 201 EUR additionally. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FRANKFURT, DE - Reviewed by NAZAR - 03 October 2019
" all the booking was very smooth. "
" the pick-up was rather slow, as it turned out that our car was not ready yet (we arrived a bit earlier). After we waited for almost an hour in a cafe nearby, we had to stand in the queue again as the person at the counter could not recognize us. he would have saved everyone's time if he had offered us a better car from those which were available in the beginning. at the same time, he only offered us a smaller car or a better car but for an extra fee. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARIUS - 03 October 2019
" Veey good services "
" Very good, no complains "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MATTHEW - 03 October 2019
" Again, it was the extra fees that anyone has to be careful of when using this car rental. "
" Believed i was overcharged at the end when brought back with an almost full take and charged 63 euros for gas in the end. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
STUTTGART, DE - Reviewed by JENNIFER - 03 October 2019
" I am less interested in using this company because of the car switch.... "
" I requested a specific car size, for a reason. I was rented a *huge* American station wagon. I was not offered an option other than to accept my "free" gas-guzzling upgrade that was entirely too big for where we were going. Eventually, I was offered the hybrid version of the same car - for an additional fee every day. I feel like we got stuck with a car that no one else wanted.... "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LOO - 02 October 2019
" Please send someone to follow up my case, i want to get my refund for extra payment. "
" I didn't get the car i booked and Europcar asked me for extra payment for 250euro. It's was a nightmare for me when i started my traveling, it spoiled my trip. I went to the counter to get my VW Passat Estate, but they told me what they received my booking was a Mercedes Benz. So they told me that it was the problem of auto europe, they didn't get the correct information and currently they don't have VW Passat Estate. They provided me a VW Sharan, it was a huge car made me very hard to drive some more charged me for extra 250Euro. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
HAMBURG, DE - Reviewed by AIGARS - 02 October 2019
" Good. Additional insurance fee for full coverage from Europcar. Definitions are not the same for Auto Eurpe and Europcar. "
" Good: I wait for car return 5 minutes. On line check in does not work becaus of order from Auto Europe. Additional insurance fee for full coverage. Definitions are not the same for Auto Eurpe and Europcar "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
HAHN, DE - Reviewed by STEPHEN - 01 October 2019
" Definitely you always have the best deals on economic rental cars "
" The only compliant is that I still see the 1000 EUR deposit on my credit card "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by GEORGIOS - 30 September 2019
" received by Hertz staff- not very willing to explain things extra charges not agreed in the first place "
" received by Hertz staff- not very willing to explain things extra charges not agreed in the first place "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FOO YINE - 30 September 2019
" Ease of booking and it offers really good promotion and discounts in relation to additional driver etc. "
" We have booked a BMW 2 series active tourer or similar car. But upon arrival, we were instead offered a Ford Transit Connect (a van like vehicle). It was mentioned as an upgrade to our booking, but we have booked the BMW for the brand of the vehicle and 4x4 drive capabilities. The company should have listed all the "other similar" vehicles on the page to ensure that the customers know what they might get if the first booked option is sold out on the day of collection. However, the counter staffs were rather helpful in changing the vehicle for us to Ford Galaxy. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by PURINUT - 30 September 2019
" Just one bad point, I don't not get full tank when I receive car just 3/4 of tank. So when i return the car i return in the same when i get car is 3/4 but got charge 77,56 Euro for this case. If it be possible please make it fair to me by return the exact charge of the fuel when i returned. Thank You and hope you will fix this case to me. "
" Just one bad point, I don't not get full tank when I receive car just 3/4 of tank. So when i return the car i return in the same when i get car is 3/4 but got charge 77,56 Euro for this case. If it be possible please make it fair to me by return the exact charge of the fuel when i returned. Thank You and hope you will fix this case to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by PERIANDROS - 28 September 2019
" very fast service,courtesy of the staff and the car was in excellent condition "
" everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FRIEDRICHSHAFEN, DE - Reviewed by VIOLETA - 27 September 2019
" Everything was organize well and we thank a lot Hertz (the only company that was working on Saturday). "
" We got very nice car. There was some delay in the check in but the drop off was very fast. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by JOHANNES JMM - 26 September 2019
" Fast and good value for your money. Thank you "
" Everything was fine and went very smoothly and well. It would have been nice if someone of the staff had been available at the pick-up point of the car. We had some issues with a new model that we didn't know. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by STEFAN - 26 September 2019
" Good experience ! Very easy yo use for rent ! Thank you! "
" Very nice experience! The car was very well maintained and very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by MYKOLA - 26 September 2019
" That was terrible "
" Due to passport control issue I arrived to the reception at 23.15! And there was no one there. I called all the possible numbers in the reservation but nobody answered. So, I had to pick up a car with your competitor. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by KEVIN - 25 September 2019
" no car was given to us when we were late for an hour. had to top up 131 euros more for a car. it is ridiculous, would like a refund or a partial refund "
" no car was given to us when we were late for an hour. had to top up 131 euros more for a car. it is ridiculous, would like a refund or a partial refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
STUTTGART, DE - Reviewed by PAVEL - 25 September 2019
" Very fast reservation "
" I was charged 67euro without explanation... "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by THOMAS - 25 September 2019
" Overall positive this time, but as I said above, I did not quite understand the final bill that I received. Also, my visa card was charged an extra amount of about US$815. Luckily, I have the funds. But other people may experience problems. All of this should be made very clear when the vehicle is picked up. "
" Everything was quite efficient, but I never understood the final bill, which was higher than I expected. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by DAVIDE - 24 September 2019
" I think the car I got a lower class that the one I booked "
" Very easy in & out. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KARLSRUHE, DE - Reviewed by IAN - 24 September 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by KEVIN R - 23 September 2019
" No issues to date with Avis or AutoEurope w.r.t. the last rental but when there was an issue earlier this year on yet another rental, AutoEurope resolved it in an equally professional manner via their supercover insurance. Absolutely recommendable! "
" As usual all over the worls, Avis group are very courteous, professional and do not try to 'pressure' the tourist with buying extra insurance, even if the insurance is not directly with them. The cars are always never the ones you book but equivalent good ones if not even better. Highly recommended hands down. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by BRIAN - 23 September 2019
" From check in to drop off everything was great. Good car, good mileage, GPS in vehicle was an added bonus. "
" Excellent from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by PETER - 23 September 2019
" As always our experience was very positive and we used your service in different European countries and it was always to be commended. "
" Courteous but too stern (in Germant) when inspecting bodywork both when collecting and during drop-off. Our car was marked as having a dent on the bonnet which we could'ent see! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by OLEG - 22 September 2019
" see above Thank's a lot for the important tips once more "
" First of all, Thank you so much for Yours tips before renting. They were very, very important. The second. Cause they didn't have the specific car I had to pay EUR137.94 more to get FORD KUGA 2.0 ST D 4 (rental agreement 774-774194469) On the receipt place was very dark, so I drive upstairs to take a picture of the car and I've find tne front scratch under the right main light. I sent them an email and explained how to verify the accuracy of the photo "This photo was made after exiting from the underground parking were was dark and no possibility to see this scratch. The only way to see everything is being under the Sun lite. You can see it if you download the picture and see the properties option. In this case is signed the time when the photo was made It's my own good will and I must to inform You to prevent all misunderstanding in the future. " In general, the rental went well. What spoiled my mood was the last day one hour before my arrival to the airport I made a scratch on the rear left wing. So I have the question. How much should they withdraw from me and when do you think the deposit will be unfrozen (= EUR 1000). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DANIEL - 21 September 2019
" Auto Europe was an easy to use and understand website. Other websites made it difficult to figure out what I was actually paying for (CDW waiver for example). I'll use Auto Europe again "
" I arrived a few hours after my scheduled pick up time in Munich. I was told I had to pay 15 EUR to reopen my reservation since "the car was already gone" (I now think this was just a bad excuse to get an up charge out of me -- there were many car's like the one I rented in the garage). They said that whenever the reservation is through a third part they only keep the car for 1 hour even though I prepaid. When it came to returning the car in Berlin, we called the customer service line to ask about the after hours return process. The person laughed at us and said essentially "I don't know what to tell you, you park the car". Turns out it's a little more complicated than that because we had to park the car on the 13th floor of a garage down the street. We had to figure out how to do it based on a sheet of instructions taped to the door of the office. The whole reason we called was to avoid having to figure this out after we were already there. The car was great, what I reserved, no complaints there. I just think customer service could use some work. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by STEFFEN - 18 September 2019
" Auto Europe has been a good experience again. "
" My rental in March was excellent. My rental last weekend was not so great. Apparently, the counter staff was not familiar with the IT system. I asked for details of the car and the reply was that this information is not available. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by CHEN - 18 September 2019
" Add guaranteed model options. "
" Ordered a Mercedes and got a Ford. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by EDVINAS - 18 September 2019
" I have ordered a car with full insurance but at the counter i found out that its basic insurance only and i had to order additionally and pay more money "
" Fine "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by WALEED - 17 September 2019
" Very good But the money not return to me yet "
" Very good But the money not return to me yet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 16 September 2019
" Good overall "
" I still have pre authorization charge on my account 2 weeks later "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONIUS - 16 September 2019
" Overall a good experience with europecar. "
" The Guy at the drop off was not very friendly, even a little rude when i did not saw the way how to approach the garage immediately. But in the other hand, it was a busy moment.overa "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by OZGUR - 16 September 2019
" very nice thanks to GlobalRent. I read a lot of bad comments for Global Rent company but my opinion this is very nice company for make work. "
" nice company, no any hint or additional cost's. cars are clean and new. But main problem is quality of cars are low. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ANATOLIY - 16 September 2019
" It's fucking disgrace, your company didn't accept my card with money on it just because it's debet. "
" It's fucking disgrace, your company didn't accept my card with money on it just because it's debet. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by ARTEMIOS - 15 September 2019
" I have paid insurance to Auto Europe, and you didn't inform Avis, that means that i paid again for the insurance. "
" Avis did their best for me "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUENEBURG, DE - Reviewed by KONRAD - 15 September 2019
" I have no complaints even though the car I ordered was not available. This issue was resolved to my satisfaction. "
" No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by DMITRIJS - 14 September 2019
" Super "
" Easy, fast and save "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by BASKORO AGUNG - 14 September 2019
" easy using autoeurope. just bit confused, you already pay super cover in Auto europe but the local rental offer you for the super cover insurance/additional charge. "
" easy to pick up the car and fast. but the car I got there is no back sensor and the car is 9 seater, it is big car and normally there is the back sensor. but there isn't so be careful people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by ANDREEA - 13 September 2019
" I asa concerned about the drop off, but there was a nice team waiting for me, they immediately offered guidance evaluated the car and finalized the procedure. Chapeau! "
" Everything was great. The lady from the counter didn't know there was a gas station at the airport. Except for this, which was not a big issue, everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MICHEL - 13 September 2019
" I complained to Auto Europe on the phone ( catastrophic) and in writing on the webpage and no reaction! Its a joke I even get sent this form "
" bunch of incompetents. rental did not materialize ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BONN, DE - Reviewed by IOANNIS - 13 September 2019
" Everything ok!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by IVAN - 12 September 2019
" . "
" Car have to be washed before providing to the next client. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by DAMIAN - 09 September 2019
" Everything worked as expected! "
" Everything perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by JORGE - 09 September 2019
" As indicated on 3. "
" I got an issue after filling the tank. The fuel gauge didn't move. I wrote to the company letting them now. I got no answer and I am a bit concerned if I will be charged for refueling the car when was not needed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JOHN BAPTIST - 09 September 2019
" I always use Auto Europe to book my car rentals and GlobalRent turned out to be another good value for money choice. "
" Good service - up to our expectations. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MONCY - 08 September 2019
" stress free Holiday "
" Very good service. I am happy to rent again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by IOANNIS - 07 September 2019
" Not the best experience "
" Extra fees paid on the counter. They didn't explain a lot of things to us and they wanted to just to finish with us... The drop-off experience was also a nightmare.. The man at the parking was not so polite and he didn't tell us anything "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 7
HAMBURG, DE - Reviewed by ASTRID - 07 September 2019
" easy booking "
" very professional and courteous service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CHRISTIAN - 07 September 2019
" No problems so far with Auto-Europe. But I request help to deal with BUDGET in Frankfurt to cancel this totally unjustified extra charge. "
" I rented a car in FRA on 20-08-19. When I returned the car on 04-09-19, I was asked to sign a slip with an extra charge of 111.99 Euros, which I refused. I was told to go to the check-in counter who told me to send an email to BUDGET customer service, which I did. There is NO reason for me to pay more than the rental I prepaid as I did NOT use any extra service. At check in at the counter on 20-08-19, I was asked for extra insurance coverage or GPS, which I refused ! The officer made me sign (on screen) a contract that I did not see because it was not printed ! I just saw it in my email when I returned from holidays, and it is also wrong with some unjustified extra charges, and does not match with the reservation. Are these new methods to trick the customer ? I found this unacceptable. I have been renting cars every year for 20 years via Auto-Europe and in the last few years with Budget, but this never happened. I also send an email to Auto-Europe Customer Service about this and am waiting for their help. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MANNHEIM, DE - Reviewed by ANDRE - 07 September 2019
" Good experience overall. Used to like it better in the past where Autoeurope had better conditions/privileges for the clients (like unlimited km or additional driver) that were not standard at the rental company. Now it makes no difference checking the prices in autoeurope and then renting from the service website "
" Great experience, kind personal. Unlimited km is great. But the cars are not that good and I am often times reluctant to rent there and choose other providers for a better car for just a little more money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BREMEN, DE - Reviewed by ELISABETH - 06 September 2019
" Good, clean car in very good condition. Fun to Drive. "
" Everyone was quick,friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRAUNSCHWEIG, DE - Reviewed by PIERRE - 05 September 2019
" Auto Europe is a very good service "
" Two negative comments: 1/ I've requested a big car, and as what has been proposed as vehicle was an hybrid one, a lot of space was missing for my use 2/ I had a need of unlimited mileage, and there were a restriction to 4000 km per month even for unlimited mileage. I had 6900 km in 24 days. Fortunately the counter staff used a workaround (300 km a day x 24 = 7200 km) and I had no issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MIHAI - 05 September 2019
" It was not signaled at all in bold or red text that i will pay at the counter more money. This is shit !!! cause once you are there you have to pay. If i had known i wouldn't have booked the damn car!!! "
" I rented before from Alamo and no tax were charged for Check Republic. Now i have to pay 45€ especially for crossing border to this country. This is written also afterwards at AUTO EUROPE as well and not bolded or anything. So you get to the airport and have nothing else to do but pay. Asking new offers means even more money. So together with AUTO EUROPE the service was shit. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
WUERZBURG, DE - Reviewed by BERNARD - 05 September 2019
" Even though the Ford I rented was a good car, I felt it was squirrely when I drove it over 100km/hr (all over the road). It did not hug the road as it should. All the mechanics of the car are desirable, navigation, sensors, bluetooth hookups, etc are good. "
" Even though the Ford I rented was a good car, I felt it was squirrely when I drove it over 100km/hr (all over the road). It did not hug the road as it should. All the mechanics of the car are desirable, navigation, sensors, bluetooth hookups, etc are good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DYLAN - 04 September 2019
" I have similar comments for AutoEurope that I have for Buchbinder. I was essentially lied to. Given a Ford Ecosport automatic instead of the BMW 3-Series manual. Then given no other option. Being that Autoeurope rents via Buchbinder, you too look like a liar and an organization of crooks. "
" I booked a BMW 3-Series, manual transmission. At pickup, I was presented with a Ford Ecosport with an automatic transmission, and told that they are in the same class because they hold the same number of people. This is absolutely unacceptable. No where on earth are a BMW 3-Series and a Ford Ecosport in the same class. I paid an extremely large amount of money for a single day reservation, only to be given no other option than to take the Ford Ecosport. I will NEVER rent with Buchbinder again. With business practices like this, it is mind blowing that Buchbinder is still in business. Buchbinder are nothing but CROOKS! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by CHUN - 03 September 2019
" Auto Europe (AE) will have to work more closely with the rental companies, particularly on the terms and conditions of AE's complete cover - as it turned out in my two rentals during this holiday, neither Enterprise or Avis was aware of or recognised the cover, and "threated" me of the potential consequence for not being covered, resulting me paying for their own cover. This was not only confusing, but also caused actual economic loss to the customers. I am really unsatisfied about this. Also, I found the renting price displayed in the search results often could not be fulfilled - it simply went up within a matter of seconds. This was really annoying. "
" Pick-up of the car from the Frankfurt Central Train Station was pretty quick - the staff at the desk took my IDs and confirmed my booking. He then told me that my complete cover bought from Auto Europe was not recognised/accepted by Avis, so I would face very high charge if anything happened to my rented car. I therefore took their complete cover for the whole period of my rental. He then took my deposit and issued the key (in an unnecessary booklet containing some of the vehicle's information) to me, and very quickly (in his mechanical voice) flew through the instructions of accessing the car park and picking up the car. That was it - they did not have someone taking me to the parking to check the condition of the car with me, not even at the car park! The staff at the pick-up office did warn me of that, and said I could go downstairs in the car park to their office there, but I only found a cabin for Europcar. The staff inside told me not to simply drive away, but refused to sign on my contract for what he said. What an easy start! At the end of my rental, I returned the car to Munich Central Train Station, and was once again very much confused by the process. The car park did not have designated area for each rental company, instead, all cars went into a 1-file queue, and there were only 2-3 members of staff in casual clothes checking the cars before mine. I had to wait for a few minutes, before someone came up to me, got in the car, started it and told me everything was OK - there was no such thing as check-up! When I asked for a receipt and about the refund of my deposit, he said in half German and half English that I had to get it from the Avis office inside the Station. When I finally found their office in the Station, I was told that if the staff at the car park did not raise an issue, I was good to go, and all paperwork would follow by e-mails. How weird! It was the first time I returned a car without any paperwork, which was certainly quicker than my other return experiences, but I would not say it was better, as I left the booklet for the key in my bag, and of course the staff did not discover it from his 1-second super fast check-up. I therefore had to return to the Station in the afternoon just to return the booklet. After three days, I did not receive any e-mails about the return of my deposit as expected, but as I was still on holiday, I did not follow it up. More than two weeks after my rental ended, I finally received my invoice, which included an unknown Service Surcharge at 41.26 EUR plus 7.84 EUR VAT. It was my first time renting from Avis, and I think it may well be the last one. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ABDULLAH - 03 September 2019
" Overall, Excellent "
" They have clean and reliable car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by RONNIE - 03 September 2019
" It was good, nothing to add. "
" It was good, nothing to add. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by ANDREAS - 02 September 2019
" Staff was very helpful and efficient "
" staff was very helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ANDREJ - 02 September 2019
" Good value for the price "
" Drop off instructions were not very clear "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by NIKOLAOS - 31 August 2019
" no com "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by JOSEPH - 29 August 2019
" I hire cars 5 or 6 times a year and have tried multiple hire firms. Globalrent was the cheapest AND the most efficient! "
" Very satisfied. Car pickup was quick and for once I got the car I had ordered! Drop off over in a couple of minutes. Very unusual, often wait a long time to be attended to. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VALDIS - 29 August 2019
" , "
" Charging services like fuel, even full tank returned. Hope it is fixed... "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
HAMBURG, DE - Reviewed by RONNIE - 29 August 2019
" Easy to book, many options available. "
" It was quite easy and fast to get the car. Good service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by ANDREI - 28 August 2019
" In general was superb , I got more than I expected "
" I had one issue (not a big deal) : we arrived before 8:00 and the office was closed at that hour . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by RAZVAN - 28 August 2019
" Great. "
" My car was upgraded from Ford Mondeo manual to Volvo XC 40 automatic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CSILLA BEATRIX - 27 August 2019
" We had a nice car, but we felt stiffed. "
" We ordered the car for 8:30 am, we got the confirmation for 10.00 am, as we wanted to pick up the car at 9:00 am, we could do it only by paying 20 Euro extra fee. We had debit cards with us, but it wasn't accepted. But by paying an 108 euros extra fee, it wasn't anymore problem with debit card. We had the feeling, that we have to pay extra fee anyway:( For the drop-off we didn't get any information of the drop off place. We thought that we can find the information in the hiring contract, but it wasn't any information about the drop off location. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by HAIDER - 27 August 2019
" I HAVE BEEN ASKED TO PAY EXTRA MOUNY !!! "
" I HAVE BEEN ASKED TO PAY EXTRA MOUNY !!! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by INGA - 26 August 2019
" You rent a car that car company in general doesn't have such cars. "
" First of all i rent a car that herz doesn't have such type of cars at all. Then the office tried to give me a car lower class then i rented and they thought they are right. After i agreed to pay extra i got a car. When i opened it , it was completely dirty and unusable! Then i had to go back to the office with two big suitcases and two little kids and ask for another car. They were looking for the cars like for ages , gave me another car, went back , but again i had issues cause the engine check light was on and air condition was out of order . But it was already late and all i wanted is to get rid of there. So i feel overcharged and not satisfied about this car rental. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
STUTTGART, DE - Reviewed by DANIJEL - 26 August 2019
" Very fast and easy "
" very fast service plus upgrade i get "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by CRAIG - 25 August 2019
" Our train arrived 5 minutes late, after the closing of the rental care shop. I called AutoEurope and they could not provide any help as they were closed until Monday, two days later. We contacted Avis, transferred to the airport shop and were rented a car for our trip. We were completely left high and dry by Auto Europe and given their policies we were afforded no refund from them for a prepaid one week rental on a car. Follow up from home has yielded us nothing. "
" Avis did what they could do to help us recover our trip after the nonperformance of AutoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUSSELDORF, DE - Reviewed by ARJUN - 24 August 2019
" Pick up and Drop off services were very good. Communication in English would have really helped. Overall a great experience. "
" Wonderful experience. I was given a brand new car with almost all features. Would really recommend Europcar to my friends. I had requested for communication in english (contract, agreement, invoice etc), but all communication was provided in Duetsche. So, I couldn't understand anything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MOUSTAFA - 23 August 2019
" I m trying to contact the customer service since days to refund my money as i did not get any car and as per global rent they have communicate to you since 12 August that this reservation is not used (canceled) so kindly i refund my money back ,thanks "
" The staff are very rude and they don t have any idea about customer service. They tried to force me to upgrade with different rates ( 400 then 200euro ) which make me in big doubt about them , when i refused they said i have to pay 100 euro extra because i m picking the car after the working hours and when i asked for the policy for this he could not/refuse to show it to me . I return the next day in-the working hours to pick the car they said they don t have this car category and i have to pay 187 euro extra to upgrade otherwise no car . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by KONSTANTINOS - 23 August 2019
" I always rent car from AUTOEUROPE "
" I made a Reservation for an OPEL SUV, but when I was there to take it the staff told me that there's only one similar and if I want to pay for upgrade to take a FORD SUV. I really didn't like it at all. So I took a FIAT TIPO that was the only similar. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by LEONID - 22 August 2019
" N/A "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by IGOR - 22 August 2019
" Wide range with good offers "
" Very long line during check-in did not spoil the vacation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEFANOS - 21 August 2019
" Once again great! "
" The only two problems where that there was a big waiting queue to pick up the car and that two days before I have modified my booking by asking a ford focus instead of VW Polo. At the Buchbinder counter they gave me a Hyundai I20 saying that is the same category as focus. I believe we very well now that it is not the same category. and thankfully I havent seen any charge on my credit card for the upgrate to focus. However, the Hyundai was in an absolute good condition, almost brand new, and everything was perfect. The best thing was the dropp off, where the speed of the lady was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by AHMED - 21 August 2019
" Na "
" The staff at the counter are so un flexible, I arrived late due to late trains and just overcharged me with more money for high Category, Although i accepted it, i took the car and there was ana issue with the airbag and i just returned it. They gave me another Car not the one i paid more for it. So bad service "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by GEETA - 21 August 2019
" Not very ahppy with the hidden charges which were not clearly mentioned on the website. You have charged us 60 euros extra for picking up the car after 11pm. Flight got delayed and that is why we reached late. It was not our mistake and tehre was no clear mention on this late pick up fees. It is very disappointing that the late pick up fee is also very high. "
" You have charged us 60 euros extra for picking up the car after 11pm. Flight got delayed and that is why we reached late. It was not our mistake and tehre was no clear mention on this late pick up fees. It is very disappointing that the late pick up fee is also very high. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ELMA HUSNA - 21 August 2019
" Overall was Ok. "
" We booked for Merc Vito but were given VW Transporter because the staff said has bigger space for bag storage. Quite dissapointed. To pick up the car, there's no proper signage where we should go to collect the car seat and what not. The staff does not brief anything. Just give us the key. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BERLIN, DE - Reviewed by PREDRAG - 19 August 2019
" Very good. "
" everything were perfect and at high professional level "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by JOAQUIN - 18 August 2019
" Just fantastic. Nice car. Good service. "
" All was ok. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HJC - 18 August 2019
" Disaster in organisation and management. "
" More than 50 minutes waiting in a queue to get my car. Inacceptable. You know in advance how many cars are rented and when pick-up will occur. 3 workplaces without staff in such condition is ridiculous. Manager chatting and walking around behind the overloaded front staff. Inacceptable. When I ask the clerk in front of me what the manager was doing, the answer was: they are working. Chatting with crossed arms doesn't look like working. A process with half a dozen of papers and all data to be key in again and again can't be efficient. All data are requested before. Why do they need to enter again everything, plus write it down on paper ?Ridiculous. I lost technically more than one hour between queuing and waiting, looking to a poor guy filling in papers. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by MICHAEL - 18 August 2019
" Bad company. "
" Do not book on this site, go directly to the car rent company. We have been rip off by this company that we paid extra £377 for insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MARKUS - 18 August 2019
" Enterprise not the best fleet but people are educated and friendly "
" Exceptional good trained friendly staff. Compared to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JEHONATHAN - 18 August 2019
" I was disappointed that I had to pay extra 50 euro (!!) for renting a child safety seat. 1. we never use that seat anymore for at least 3 years, and in my origin country it's not mandatory at this age (8), and there was no notice that I would be required. 2. The price for renting the seat was very high. buying it new would probably cost about 15 euro. That's a shame to spoil the renting experience for that! "
" I was disappointed that I had to pay extra 50 euro (!!) for renting a child safety seat. 1. we never use that seat anymore for at least 3 years, and in my origin country it's not mandatory at this age (8), and there was no notice that I would be required. 2. The price for renting the seat was very high. buying it new would probably cost about 15 euro. That's a shame to spoil the renting experience for that! "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ULM, DE - Reviewed by JAN - 17 August 2019
" Handling very fast and easy "
" I ordered Passat size with Automatic. Unfortunately I got a Lexus hybrid SUV with a very tiny boot. The size of the boot if like a city car size. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KARLSRUHE, DE - Reviewed by SRIVATS - 16 August 2019
" Fairly good, prices though keep changing very often. "
" Fairly good, would be better if the amount being blocked on the card as deposit to be removed or informed after reversal on return of the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by KIM - 15 August 2019
" Online booking service was very smooth and easy. I wanted to call and ask about returning the car later then agreed drop-off time, but UK number was silent after connecting until the call was terminated, and DE call was forwarded after I asked to speak in English and never picked up again. "
" Counter staff handled everything quickly and smoothly. The car was parked in a dark parking garage, so it wasn't convenient to check the condition of the car before driving out. There was a huge insect (moth?) within the car. Drop-off at SFX was fast once we located the correct place. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by ANDREW - 15 August 2019
" The rental car, which was a recommended upgrade from the sales agent, was an excellent and very satisfying choice "
" Provided very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by APOORV - 15 August 2019
" I paid 151 at autoeurope and at europecar it reflected 130 "
" This was my 1st rental with AutoEurope, The booking amount paid was 151.58 euro and there was one way fee to be paid locally 26.89, So total should have been 178.47 On the pickup date Europcar was not having the touran and gave me an alternate car The pick up invoice shows that I paid only 130.07 (attached)whereas I paid 151.58 , and the final invoice went to 191.80(attached), which was again with additional diesel charges, which I have not opted in 1st place Overall, my credit card was block for 383.05 euro and today I see that further 61.73 euro has been charged So total I paid 151.83 + 61.73 = 213.56 , where as per the auro europe booking confirmation (also attached ) it should have been 151.58+26.89= 178.47 I expect refund of 35.09 Euro Regards, Apoorv Kumar "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by EIRINI - 14 August 2019
" It was my first time using AutoEurope and the first time ever I have been charged for a damage to a vehicle. I know it's not AE fault but the negative experience is linked together. Also when trying to call to ask on the process I ended up being on long waiting time on the phone as well as unclear answers to what "super cover" means. "
" They have checked in the vehicle and found some damage on the windshield. I have been asking repeatedly to send me the relevant report (as the invoice sends just damage) and they haven't. We were three people in the car and none of us noticed the damage during driving (stone on the windshield), so I even think the damage might have already been there and they found me as a victim to fix it. Otherwise why did they give me an upgrade of 3 categories up? I would never book with Budget again. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 4
STUTTGART, DE - Reviewed by MOHAMAD NASRUL - 12 August 2019
" Recommended car rental site for those who travel in Germany. The overall rental process was good and efficient. "
" Good and clear explanation by the staff at counter upon receiving the car. The car received was clean and with full petrol tank. GPS worked really well and helped me a lot during my travel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by EPAMEINONDAS - 12 August 2019
" I have used Auto Europe before and had no problems so far. I will use it again. "
" The cars are clean and in excellent condition. The staff is polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HERVE - 11 August 2019
" .... "
" ,,,, "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by ZHENDA - 11 August 2019
" The car has been upgraded for free and is very new and comfortable . The location is reachable by Suburb Train 3 stations from main Cologne train station and costs 3 euro tickets. "
" The car has been upgraded for free and is very new and comfortable . The location is reachable by Suburb Train 3 stations from main Cologne train station and costs 3 euro tickets. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by HERMAN - 11 August 2019
" Excellent vehicule condition and (initially at least) good prices are to be commended "
" Extra charges for driving from Germany to France are absurd. Certainly this cannot be explained through insurance. Extra charges for airport tax at the drop off are also exploitative. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by CHRISTINE - 11 August 2019
" Even though I was assured at the car drop off point at Hamburg Airport that the car was in order (no damage/no scratch/full tank) I received an email from Globalrent that they discovered a scratch and that I would now have to pay them EURO 565 which they would withhold from my deposit. After checking further details about Globalrent/Buchbinder on the Internet it is obvious that this company appears to be scamming people. You can check yourself at trustpilot.de where the average rating for this company is a mere 1.4 stars out of 10. Never ever Globalrent/Buchbinder again in my life. I strongly suggest that AutoEurope drops those scammers from your clientele. "
" Even though I was assured at the car drop off point at Hamburg Airport that the car was in order (no damage/no scratch/full tank) I received an email from Globalrent that they discovered a scratch and that I would now have to pay them EURO 565 which they would withhold from my deposit. After checking further details about Globalrent/Buchbinder on the Internet it is obvious that this company appears to be scamming people. You can check yourself at trustpilot.de where the average rating for this company is a mere 1.4 stars out of 10. Never ever Globalrent/Buchbinder again in my life. I strongly suggest that AutoEurope drops those scammers from your clientele. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by KAR LOON - 09 August 2019
" Booking was easy n straight forward. We signed up for super cover n we scratched the car n hertz has deducted some charges so we have to claim back from auto europe which we havent done yet, hope the claim will be hassle free. Otherwise very happy with the booking. "
" Everything from pick up to the car was good. However, the drop off at munich main train station was a bit of a hassle as we were not told that the drop off was at a different location from the train station. Took us a while to find out. There were also quite a lot of ppl dropping off their cars n only 4 staff who had to receive cars for abt 6 car rental companies, not just hertz. So we had to wait a while. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by VILIUS - 09 August 2019
" Upon our arrival in Dortmund it became clear that Europecar office is working only until 19:00 on Saturdays. In the information provided by auto Europe it states that the office is open until 22:00. Calling your support resulted in no answer and europecar indicated that they are not able to help as well. As I saw that we had 3 hours in reserve between our flight and Europecar operating hours I did not see any reason to investigate this in advance before our flight. Due to this inconvenience we were forced to hire another car from Sixt for additional 331.55 euros. We are looking forward to get more information how this inconvenience could be solved. "
" Upon our arrival in Dortmund it became clear that Europecar office is working only until 19:00 on Saturdays. In the information provided by auto Europe it states that the office is open until 22:00. Calling your support resulted in no answer and europecar indicated that they are not able to help as well. As I saw that we had 3 hours in reserve between our flight and Europecar operating hours I did not see any reason to investigate this in advance before our flight. Due to this inconvenience we were forced to hire another car from Sixt for additional 331.55 euros. We are looking forward to get more information how this inconvenience could be solved. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HANOVER, DE - Reviewed by BETTINA - 09 August 2019
" Pick-up: Flight was cancelled, so I arrived 6 hours later than planned. Called as soon as I found out and was assured by HAJ rental staff that my car would be held. When I arrived they didn't have my car anymore and gave me a much larger SUV, which I was uncomfortable with, but took anyway, as no other options were available. Rental: was called a few weeks in and told the car was due to receive maintenance and that I needed to arrange for an exchange. Initial exchange car that arrived was station wagon. Due to health reasons I can only drive SUV. They took my car, left SUV and came back 6 hours later with exact same kind of large SUV, not the smaller SUV I had originally rented. Entire process too full day of my vacation time and delayed my travel plans. Drop off: Since my travel plans were delayed due to car exchange, I missed my travel group and ended up having to cut my trip short by 1 week. Post- drop off: I have not yet received a refund for the 1 week of car rental. "
" Pick-up: Flight was cancelled, so I arrived 6 hours later than planned. Called as soon as I found out and was assured by HAJ rental staff that my car would be held. When I arrived they didn't have my car anymore and gave me a much larger SUV, which I was uncomfortable with, but took anyway, as no other options were available. Rental: was called a few weeks in and told the car was due to receive maintenance and that I needed to arrange for an exchange. Initial exchange car that arrived was station wagon. Due to health reasons I can only drive SUV. They took my car, left SUV and came back 6 hours later with exact same kind of large SUV, not the smaller SUV I had originally rented. Entire process too full day of my vacation time and delayed my travel plans. Drop off: Since my travel plans were delayed due to car exchange, I missed my travel group and ended up having to cut my trip short by 1 week. Post- drop off: I have not yet received a refund for the 1 week of car rental. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by ZEESHAN - 09 August 2019
" Autoeurope needs to crack down on those companies which are trying to ruined the name of autoeurope. "
" Discovered few new scratches on the Vehicle that were not mentioned - i will call it a cheating - they can easily put me on bill if i missed those to locate myself. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by VINOD - 09 August 2019
" I have been charged double the rental amount than I was told initially. I had rented the car in Frankfurt, Germany and dropped the car in Paris, France. Agent at both Frankfurt Airport and Paris drop off location was very un-polite and was not responding to my queries regarding excessive charges that has been billed to my account. Can somebody from Europcar help me please? I plan to goto Court to sue Europcar if my issues are not resolved. This has caused considerable mental stress to me. Thanks, Vinod. vivenkat@gmail.com "
" I have been charged double the rental amount than I was told initially. I had rented the car in Frankfurt, Germany and dropped the car in Paris, France. Agent at both Frankfurt Airport and Paris drop off location was very un-polite and was not responding to my queries regarding excessive charges that has been billed to my account. Can somebody from Europcar help me please? I plan to goto Court to sue Europcar if my issues are not resolved. This has caused considerable mental stress to me. Thanks, Vinod. vivenkat@gmail.com "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by MARKKU - 08 August 2019
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by A. GEOFFREY - 07 August 2019
" Very good and highly recommended "
" Experience was very good, and I was very satisfied with the vehicle. My only not so positive comment was the long wait to pick up the car since there was a very long queue at the counter. The counter agent, however, (Rita) was extremely cordial and helpful. She explained everything in detail and clearly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by PAUL - 07 August 2019
" Perfect as always "
" Everything about the rental went very well. I highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by TORBEN - 06 August 2019
" Everything worked well. "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by KONSTANTIN - 06 August 2019
" All Ok "
" All was very good - not queue, staff and car - the best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by OLEKSANDR - 04 August 2019
" Good experience "
" Staff on reception was not so friendly "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VIKTAR - 04 August 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEIMAR, DE - Reviewed by ALFRED - 03 August 2019
" Easy to use. "
" The only issue is milage is limited. It should be unlimited mileage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by ASTRID - 02 August 2019
" Very professional, friendly and efficient staff at counter. The staff at car return was also very helpful. He helped me getting my mom with wheel chair and suitcases to the terminal. "
" Very professional, friendly and efficient staff at counter. The staff at car return was also very helpful. He helped me getting my mom with wheel chair and suitcases to the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by TOM - 01 August 2019
" Decent prices and good rental conditions this time. Baffled by the fact that different sub websites of Auto Europe offer different pricing for the same rental. "
" Good as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by PEDRO - 01 August 2019
" I am very pleased with the over all expirience. "
" I am very pleased with the over all expirience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ALEXANDER - 01 August 2019
" The car categories that autoeurope promise are not in line with the categories of the rental company . Have been happy in the past with autoeurope, but seems that service quality is deteriorating "
" Car was not in good shape and not the category I booked "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by GERVASIUS - 01 August 2019
" I did not get the vehicle from Avis, as they couldn't use my credit card. Upon calling Auto Europe, the operator told me that I will not get full refund on my booking and charged me EUR 95.00 "
" Professional "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BREMEN, DE - Reviewed by VILIUS - 31 July 2019
" More detailed information regarding insurance options "
" Quite unfriendly counter staff "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by ANTANAS - 31 July 2019
" 10 out of 10 "
" Nice car and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEXANDER - 30 July 2019
" We still didn't got answer about overpaid our previous car rental from auto Europe in June,19. Too long! "
" We've got wrong car parking number from staff and long time were looking for our car while checking in. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FRANKFURT, DE - Reviewed by WILLIAM - 30 July 2019
" Great. I even got an upgrade. Thanks. "
" Although there was a rush of customers, the counter manager was very friendly. I would have liked to have seen a second person assisting as it took me almost an hour to be served. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CAIUS ADRIAN - 30 July 2019
" The amount of card blocking is huge ... 1200eur "
" The amount of card blocking is huge ... 1200eur "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MAIRTIN - 29 July 2019
" Easy to use but expensive local charges "
" I wasn't expecting that the local charges would be so expensive "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MRUDUL - 28 July 2019
" Would be good to intimate expected wait times at pick up so that one can account in that time in travel plan "
" Pick up process is very slow with Avis and budget counters being common. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HANOVER, DE - Reviewed by MARKO - 26 July 2019
" Ask me again when I get my deposit back. "
" Everything was fine except I still didn't get my deposit back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VASILIS - 25 July 2019
" See above. "
" The car assigned to us wasn't the one ordered. There was a delay in getting the car, as it was parked somewhere that was not accessible. The car had a small damage and although we were promised that it was going to be registered in the system, it was not, so we had to discuss with people at drop-off. The car was shaking in the street when air conditioning was on, so we spent holiday with out. The only option given to us was to spend our Saturday evening (2,5hrs) to drive to airport to change car. We did not. On your email you said that 200 euros will be blocked by the company, actually they blocked 350! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 4
FRANKFURT, DE - Reviewed by MIKALAI - 25 July 2019
" You are thieves. "
" Interrent was great. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by WILLIAM - 23 July 2019
" Good options to choose from. "
" Easy pick-up and drop-off. Car as expected "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by OSWALD - 23 July 2019
" I'm not 100% sure this is the correct booking reference. IO hired 2 cars one after the other in Munich & Duesseldorf. When I dropped the car off in Cologne yesterday as agreed the ground staff found 2 scratches on the right front bumper. Neither I nor my wife could find any. I took photographs which fail to show them as well. Awaiting further communication from Buchbinder. "
" Very helpful at Munich airport. 'Upgraded' to a Clio, which had very few features except for cruise control. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ZAR NI - 22 July 2019
" I will visit Frankfurt again next month and if possible please kindly advice how to speed up and how to member the AVIS prefer "
" We need to Q 2hrs to reach the counter and also need to wait 45 mins to get the car. Wasted almost 3 hrs at AVIS Frankfurt counter. Apart from this very convenient. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by TIMOTHY - 22 July 2019
" generally good "
" Overall good experience. Only problem was finding the car in the Multi-story car park. The numbering is not very easy to spot at night when you come up the wrong stairs. which area is =0-100 which 100-200 etc "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MANDANA - 21 July 2019
" Ensure that you will only go with really large rental agencies. I rent a lot and I have never had this issue with the international agencies. "
" I was late in picking up the rental car. I was given a 7 seater (I had reserved a compact) and had to pay and extra 90 Euros. Moreover the agency which is actually Buchbinder blocked 1000 on my credit card which is a lot. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by LEONARD - 21 July 2019
" Very good. "
" Unfortunately I received a speeding fine. Internet wrote to me asking me to transfer the outstanding amount to their account. When I returned the vehicle I asked the counter staff if I could pay the fine. They were unable to help me, which seems ridiculous and has left me with a big problem! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by INDREK - 21 July 2019
" Auto Europe should have warned me that Hertz might block more money on my credit card that was on the contract. I have never had so many problems with small car rental companies (on Mallorca, Tenerife etc) that I had with Hertz. "
" 1. I was overcharged. My contract with Auto Europe said "EUR 200.00 will be blocked on the client's credit card", but Hertz blocked 238 euros on my credit card. When I went to the back to the office after the rental period and pointed it out, the Hertz's employee's answer was unbelievable: "But it's only 38 euros more." Maybe in Germany 38 euros is a small amount of money, but it is not so in Estonia. Customer service personnel should never say such things to a customer. 2. The car had scratches that were not reported on Minor Damage Report. I had to fetch the car from the sixth floor, drive around the garage, as there was no place to park in the waiting area, show the scratches to the employee at pick-up point and only then were they added to the report. Altogether with the previous waiting (point 3), it took us an entire hour for us to leave the garage. 3. The car keys were not at the office at the pick-up time, we had to wait until they were brought to us (from the garage I guess). 4. The car was not very clean at pick-up, it was clear that it had only had a quick wash. 5. The car's doors did not shut/lock well, especially the back hatch had problems locking properly. Even my 13 years old car's doors work better. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by OLEKSII - 20 July 2019
" everything was fine! "
" everything was fine! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DIMITAR - 20 July 2019
" All with Auto Europe was fine, but they have to do a big note to Avis/Budget for such a delays. "
" I've a booking reservation for 14:30pm, but I succed to get the car 2 hours later due to very slow service. As a result I had missed my bussiness meeting with my bigger German customer and my business deal for milion euro failed. I'm very much unsatisfied. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by REEJU - 19 July 2019
" Overall good. "
" Good. However, call centre executive could have had better English skills. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by BATRAZ - 19 July 2019
" My experience was much higher than expectation. Great attitude, everything was good and fair, no hidden fees. I got a new car, very clean. Thank you for your service "
" My experience was much higher than expectation. Great attitude, everything was good and fair, no hidden fees. I got a new car, very clean. Thank you for your service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IOANNIS - 18 July 2019
" Easy, fast and without errors. "
" The waiting line was long and the person in the counter was only pretentiously polite, and at points he was obviously ironic. He either did not know his job or he wished to harm us since he repeatedly instructed us to fill the tank with diesel instead of unleaded fuel. The child booster seat was very dirty. We spent over 15 minutes cleaning it up before allowing our child to seat on it. More importantly the AVIS employee placed the child booster seat in the car without securing it in its place making it dangerous to use. Luckily we noticed and secured it with the provided isofix clips. The car was not the one we had asked but is was nice and in excellent condition. The drop-off procedure was excellent as was the gentleman who served us at drop-off. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FREIBURG, DE - Reviewed by JOSEPH - 17 July 2019
" Given an upgrade car but had a big dent on the door. "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BREMEN, DE - Reviewed by HANIF - 17 July 2019
" 1. We need our balance money back from Buchbinder 2. We want to know why were we charged extra without any damaged? "
" Experience with Auto Europe was fine but we had really bad experience with Buchbinder at Bremen, Germany was very bad. Here goes the experience: On 3 jun 2019 we booked Ford EcoSport. We were supposed to pick it up on 4th jun. When we went to Buchbinder, they said they won't give us the car as I was not having valid driving license (I have travelled in Germany and France before with the same license). But Still we decided that instead of me, my wife will drive and we will give her license. For which he said that license is ok but we still won't give you the car. He also said that if you go to 'Sixth' or other company they will give you the car with this same license but we won't give. We felt like being discriminated as we are 'Indian'. We contacted auto europe from the buchbinder office and after they had chat with auto europe, they had to agree to give us the car. The booking was for 110.25 Euros. Buchbinder took 1200 Euros as the deposit. They said they will transfer the balance amount back once they get the car back. We have still not received our balance amount. Secondly, when went to drop off the car the guy from buchbinder checked the car and confirmed that there is no defect in the car. But we got the invoice 827.57 Euros. We don't know why this extra amount was charged when they only confirmed us about no damage. They charged us because they had to give us the car unwillingly. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by ANDREAS - 16 July 2019
" I have been forced to pay a significant additional amount (70% more) because the Globalrent did not reserved my car (i was 1,5 hours delayed). Nobody (it was not written anywhere) informed me that there is a time limit in order to collect the vehicle. "
" Τhe staff were rude and did not try to help with the problem that was created because of my delay (1.5 hours). The car was delivered elsewhere and there was no car for me. I have been forced to pay a significant additional amount. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by PETER - 16 July 2019
" Disappointed requested Opel Insignia or similar sedan not available instead got a Ford Galaxy "
" Requested vehicle not available instead were given a Ford Galaxy which had very high fuel consumption n too large of a vehicle Add charges added to Euro 54 Car given was not clean n I had to request for cleaning before rental start I expect better service from a premium supplier like Hertz "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
HAMBURG, DE - Reviewed by MOHAMMAD - 15 July 2019
" Hello, you have charged us two times for the car. You charged my daughters card as well as my card for only one car rental. We need a refund on at least one of them. Please contact us as soon as possible. "
" Hello, you have charged us two times for the car. You charged my daughters card as well as my card for only one car rental. We need a refund on at least one of them. Please contact us as soon as possible. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by ARTHUR - 15 July 2019
" Overall, a good experience. "
" Very pleased but took 3 hours to collect cars due to queue. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by HENDRIK - 14 July 2019
" Auto Europe was all good. "
" I rented Skoda Superb or similar, but the counter guy said that they haven't had Superbs for almost a year. So they should change the main vehicle on ad. We had Ford S-Max which was fine, but the surprise wasn't still a good one. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ERIK - 13 July 2019
" I hired a car but got an email twice that my payment didn't went through, so I never picked up the car and never used it, but they still took the money from my account. "
" I hired a car but got an email twice that my payment didn't went through, so I never picked up the car and never used it, but they still took the money from my account. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by STEVEN - 13 July 2019
" Would not hesitate for one single moment to rent another car through the same company for my next holiday. "
" Car was almost brand new with a very low mileage, clean and in a very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CHARLES - 13 July 2019
" Wrong bay number resulted in 2 walks with luggage from central station to parking bay, losing time & convenience. Then When windscreen wipers turned on 2 days later, there were no wiper blades. Road assistance call was so tedious that i requested some common sense that resulted in my waiting for someone else to answer the phone. Road Assist directed me to a garage to buy some blades but after wasting a long time in a que there, they said they did not keep parts. By then the rain had abated & it proved easiest to risk no further rain. So although we got to our conference (through the rain, missing a necessary turn) almost an hour late, we still enjoyed the car while appreciating the rule that if something can, it will go wrong some time & so we recognise the extraordinary string of events are just a quirk of fate in our instance & won't let this experience prejudice our selection of Avis in the future "
" Wrong bay "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by DANIEL - 12 July 2019
" Good portal; sometimes I get offers for US market... which aren't applicable to me. "
" At checkin it was a long queue of people waiting at GlobalRent and other brands - served by a shared desk. Whole experience took 1h spent in the airport. Drop-off was very fast. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by STEVEN - 11 July 2019
" Ok "
" No directions given to drop off at Haponbahnhoff station from pick up at Munchen Flughafen. Very long wait for pick up time at Flughafen "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by GERD - 11 July 2019
" No additional comments "
" Abgabe process war schlecht koordiniert. Dienstleister am Flughafen Hamburg "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 6
MEMMINGEN, DE - Reviewed by IULIA RUXANDRA - 11 July 2019
" I hope you will help us with this problem "
" We rent a car for 3 days, with the drop off on Sunday morning at 9. We drop off it earlier, on Saturday evening. We arrived at the drop off point at arround 20.45 and even the program was until 21.30 there was nobody there. We went at the desk in the airport and the lady there told us to let the keys in the drop-off box and in the morning, after the car will be checked, we will receive an email with the confirmation. Next day, because we didn t receive any email, we called several times and they told first the car is at cleaning but everything seemed ok and we will receive the confirmation in a couple of hours. We called several times and even the next days and they gave us the same answer that everything it is ok and they will send us an email. Instead of that (we didn t receive the email even now), they charge me extra 288, 17 euro and 38 euro more and they are not answering the phone.... "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
COLOGNE, DE - Reviewed by JOEL - 10 July 2019
" You should write with unmistakable text which companies refuse debit cards. "
" If you don't have a credit card (which is unusual in my country Denmark) then they force you to buy insurance to outrages prices. It's absurd and totally nonsense that you shouldn't be able to use a regular visa card for your purchases internationally. I will never use Buchbinder again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ZOHAR - 09 July 2019
" I rent over 20 times a year cars on my business travel. This is the first time such a thing happened to me - I will never ever again rent a car from Hertz, and will not recommend anyone to use AutoEurope. "
" I felt I was cheated. I doped off the car at the HB office and the person who obtained the car inspected it and said all is well. I asked to get a printout and he said he cannot provide it and I have to go to the office about 400 meters away. When I arrived at the office, the lady told me that the report is not yet available and I had to wait 20 min, then she said they found a tiny scratch - I went back and could hardly see any scratch on the car. I was told that only two days later I could get an estimate of the charge of the scratch that was not even visible. Three days later I noticed $260 charge on my credit card by Hertz! This is stealing money from the customers!!!! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by RAIVO - 09 July 2019
" great experience "
" Was offered choice between differnt models at the counter. Got brand new car 250 km run only. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GARMISCH, DE - Reviewed by ILKKA - 08 July 2019
" Until this experience with Hertz we have got good service through Auto Europe. "
" We hire a car regularly, every now and then. This time was the first experience with Hertz. Unfortunately we are now very dissopointed with the service of the staff at Hertz Garmisch-Partenkirchen. It was unpolite and didn't give the feeling of being a welcome customer. The car was perfect. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by AMNON - 07 July 2019
" Nothing more "
" Everything was great except two things: 1. No one explained me how to start the engine (where to put the key). It took me 5 frustrating minutes to find it. Why didn't you explain about it when I received the car ? 2. No one explained me how to open the cover of the fuel tank... ? Was also frustrating to find it by try and error "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by SULTAN SULEYMAN - 05 July 2019
" Happy with Autoeurope however Global rent did not give me the car I rented or even similar category "
" I have purchased Large car with 5 seperated seats and big luggage place however they offered me Ford Focus that it is the same category . It is not for sure same category. I was able to rent Ford Focus 60 eur cheaper but I paid more to have extra luggage. Eventually I got the downgraded car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by MIODRAG - 04 July 2019
" Extremely business. For each recommendation. "
" Exceptional. Fast and quality service, a new car, has crossed only 11000 km. Everything worked great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ANDREAS - 04 July 2019
" No comment! "
" Alamo team at the Frankfurt airport are generally very professional and efficient. The rental car this time around was good but it was so dirty, a quick wash of the exterior would have been nice! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MEMMINGEN, DE - Reviewed by IVAN - 04 July 2019
" I will use your service again. "
" I am very satisfied by your service. Very fast answer for car availability in case of Last minute reservation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOAO - 03 July 2019
" It was a good experience "
" Overall was a good experience but I had to wait at least 45 m to pick the car at Munich Airport , too many people waiting and only 2 persons at the counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AHMED - 03 July 2019
" I would like to change the date of drop off but it wasn't capable "
" I was planning to rent volvo V40 with is not so high, but I took opel moka which was not comfort as volvo. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by ARTEM - 03 July 2019
" Better to have 24hours service, not only in working hours "
" It is already 5 day passed but money still blocked on credit card, and I don`t know when it will be unblocked "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARIUS ADRIAN - 03 July 2019
" very good experience, fast and reliable "
" no complains, very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by OLEG - 02 July 2019
" As Am said ! All is perfect ! "
" All is perfect ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by BORISLAV - 02 July 2019
" Very good quality and service "
" The service is like the other big rental companies, but cheaper. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KALLE-MATTI - 01 July 2019
" Quite good service, rather easy to use. "
" The car was too big for me and trunk cover was missing. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by ANIL KUMAR - 30 June 2019
" Not flexible to deal with genuine cases of cancellation "
" I was unwell and had to cancel the car around 3 hours before pick up time. could not talk to anyone on the phone numbers provided to inform them. Sent a mail informing of my inability to take the car due to ill health, but did not get a refund. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ROSSIMIR - 30 June 2019
" Excellent, nothing to add. "
" Excellent, nothing to add. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ANTON - 29 June 2019
" Experience with Autoeurope excellent as usual. "
" The booking promised a Ford Focus Estate. We were given a Skoda Fabia Estate. Quite a downgrade. For 4 adults on a business trip in Germany and having to travel quite a few highway miles the Fabia struggled. Other than that everything was up to expected standards and efficiency. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by KONSTANTINOS - 28 June 2019
" We prepaid 200 euro but at the counter of europecar they said that we paid only 175 euros. So we paid 25 euro more. "
" The stuff at the counter of Dusseldorf airport was very unhelpful so it took very long to get the car. I am still waiting (3 days after the drop off) for the cancelation of the credit card block. The telephone line is always busy (i had to wait over 15minutes to get a line) and they could not give me a specific answer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by CSABA - 28 June 2019
" I've been using Auto Europe as car rental broker for fifteen years. If I had bad experiences, I wouldn't have used their services any more. "
" The rental procedure was surprisingly smooth, fast and efficient, and without any usual car rental scam. Europcar Germany did an excellent job, other national Europcar subsidiaries (especially thoise in the UK) should use Europcar Germany's way of working as best practice model. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by ANDREJS - 27 June 2019
" when ordering in internet i whrote about going to austria, and dont see information about 6 euro per day.(6*5=30euro) i additional insuring auto in latvian(europian) insurance firm for any problem(33 euro), but for your staff its doesnt have matter,and they forced me buy new insurence(48 euro).after that i pay summury 172euro???(48+30???) and after all insuring thay rezervating 100euro! Why??? "
" when ordering in internet i whrote about going to austria, and dont see information about 6 euro per day.(6*5=30euro) i additional insuring auto in latvian(europian) insurance firm for any problem(33 euro), but for your staff its doesnt have matter,and they forced me buy new insurence(48 euro).after that i pay summury 172euro???(48+30???) and after all insuring thay rezervating 100euro! Why??? "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by LEONARD - 27 June 2019
" Such a great experience we will certainly use this company again "
" Excellent speedy service Free upgrade High quality cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BONN, DE - Reviewed by JIAJING - 27 June 2019
" Very good "
" The car is fairly good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by MIHAI - 26 June 2019
" Will recommend! "
" Worked like a charm! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by AURELIA - 26 June 2019
" Only comment relative to the cross border fee. "
" I just do fell unfair having fee just because of crossing the border. How would be glad to know the rationale for that. I was covered with my own insurance. And I feel unfair to almost double the price just because I was honest and cross the border. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by PETER - 24 June 2019
" All good! "
" The service was prompt and professional. My only concern is that the car was a very basic model, without normal driver assist features like cruise control. On the other hand, I chose them because their price was lower. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by MOSTAFA - 24 June 2019
" Was Great "
" Car was good but not clean Staff friendly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BERLIN, DE - Reviewed by HISHAM - 24 June 2019
" I'm very unsatisfied, I didn't get the car and I request a refund, and If I'm not getting it I will file an official complain! "
" I was treated in a very bad way from Budget counter employee, she was very rude, and didn't want to even listen to me to continue my sentences, she denied to provide the card claiming that my license doesn't have enough time the required by by them, which is six month, I told her that this is a new substitute license and I can get you a document from the German police that I had a license for more than 20 years now, but she even didn't want to listen, what I did is that I went to another renting company and rented a car, but she waisted my time since I had to try to find a car in a very short notice. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by IURII - 23 June 2019
" see above "
" When I made a reservation through "autoeurope" website I indicated that my husband and I are going to visit Prague. I booked BMW and received a confirmation from your company that I can make to go to Prague with additional charge 6 euro per day for driving out if Germany. We accepted. Then on our arrival day at National rent office in the Berlin airport the lady told that she can not give me BMW because it is not approved out of Germany, and gave us simple Ford for the SAME PRICE AS BMW! The lady agreed that it was mistake from your company but she could not propose anything else at place! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
STUTTGART, DE - Reviewed by MATIAS - 22 June 2019
" . "
" The border fee was not informed at the moment of the booking. The rest was very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by ALAN - 22 June 2019
" Staff were polite and were very helpful with our requirements. "
" No complaints, very smooth and efficient staff ensuring a seamless trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by RAJESHWAR NATH - 22 June 2019
" Ok. "
" Fewer staff and long queues at pick-up counter needs to be resolved. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KIM KOOI - 22 June 2019
" I had always good relationship with Buchbinder, City, Airport and other pick up station. "
" Ad Blu was never filled up. My past experience, I need to fill it up, the last 2-3 Van rental. Interior not clean and last rental van not wash..Other is ok, staffs are cooperative.. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by KOSTAS - 22 June 2019
" Fast, nice, lovely! "
" I am sure, next time I will choose this company again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEIPZIG, DE - Reviewed by MANUEL - 19 June 2019
" No issues, pure efficiency and no crazy surprises. What you need when you are travelling with children. Quick pick up and super quick drop off at the airport. Everyone super friendly and quick to resolve any situation. Booking with autoeurope was efficient and easy. You are on my No 1 list ! "
" No issues, pure efficiency and no crazy surprises. What you need when you are travelling with children. Quick pick up and super quick drop off at the airport. Everyone super friendly and quick to resolve any situation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by KRISTJAN - 18 June 2019
" good "
" Unfortunately on our arriving day was unexpectedly too many clients as there was some kind of event near by. It took us more or less 1,5 hour staying in line. After quite long flight it was not that good. After all when we finally arrived to clients desk everything went pretty good. We liked that the lady did not push us with any extras, she asked basics and it was pretty nice and good. Car was also in good condition and all worked also we like that there is all day time to return a car, that is quite flexible for us, as usually we are not sure at what time we will arrive. Over all we definitely will use your services again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SINA - 16 June 2019
" At all i recomend sixt to others "
" Drop off was unclear I make car tank full & sixt emploee mentioned all things is ok and i sign Then in sixt email they mentioned 7/8 is full!!!!! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIU FUNG - 16 June 2019
" Good "
" Good staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by RAJESHWAR NATH - 14 June 2019
" Good. "
" Long waiting time for pick up could be avoided! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by BORYMSKYI - 09 June 2019
" No "
" Alles gut "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by MUSAT - 09 June 2019
" I am satisfied ! "
" no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONY - 08 June 2019
" I had no trouble at all from both Avis and Auto Europe "
" Pick up and drop off very quick. Although they still have to email me the email that I have returned the car in good condition as they gave it to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEFAN - 08 June 2019
" great experience "
" i got a free upgrade and a great car. really appreciate your services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NONGLAK - 07 June 2019
" Overall I am happy with your car and it's quite convenient for customer. "
" Counter staff recommended that I'd better book directly to the company- it will be cheaper. Moreover; we booked SUV and we got Skoda - not sure if this the right approach. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
FRANKFURT, DE - Reviewed by THOMAS - 07 June 2019
" I have few problems with Auto Europe, but suggest that you have a closer look at Interrent and Buchbinder. In fact, this is the second time that I did not get the car (or a comparable model) that I ordered. Immediately in the first and the second case I was suggested another Ford model for only US$7 extra per day. That's US$140 for three weeks for a vehicle with a small trunk. Useless for travelling with four people. "
" Two problems. First, Interrent is at Terminal 2 in Frankfurt. I had to leave from Terminal 1 and had a lot of luggage. The train is not running anymore and moving the luggage in and out of the bus was difficult. Second, the car was smaller than the one that I had requested. The engine was extremely weak. I am driving a lot of cars, but going more than 100km/h on the highway was not so easy. Acceleration hardly existed. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by CHRISTOPHER - 06 June 2019
" Very smooth. Will come back for more. "
" Got a nice upgrade to a BMW. Definitely memorable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FENFEN - 04 June 2019
" please offer me my receipt "
" I have not receive the receipt "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HAHN, DE - Reviewed by SABINA - 02 June 2019
" See reply to number 3 "
" The only problem was that I did not want an upgraded vehicle but as there were only 2 cars and both were an upgrade I took the smaller of the two. The staff member initially tried to give me the larger of the two saying they were similar in size but when I saw them both one was clearly larger. I'm glad I was persistent in taking the Skoda and would have preferred the truth when getting the upgraded car. I felt I was being given the larger and not as new and likely harder to rent. Other than that it was a good experience and I would rent again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IOANNIS - 01 June 2019
" Overall very OK "
" They asked for 5 euros for picking up the car an hour later... After we explained that this was due to flight delay , they did not insist. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ANTON - 30 May 2019
" Worked well. "
" Everything worked perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by CHARLES - 30 May 2019
" It is not acceptable to allow to give cars with that low of quality "
" Car was very bad - tyre noise and many dents... didn't feel comfortable and at higher speed, it even felt unsafe! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by KIM KOOI - 28 May 2019
" Overall satisfied with the staffs all these years, when small issue arise, they solve them. Once No Van document on board, need to send me a photocopy to next destination. "
" This is the second time that I got my van not clean. And this time I was given a protocol of the van when pick up. And also last 2 vans rental Ad Blu need refilling after 250 km.. I did inform before pick up.. picking up my next van in 4 hours time. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BERLIN, DE - Reviewed by KRIEL - 27 May 2019
" This was the easiest way of renting a car that I have experienced. I got a very good deal through Auto Europe and could at first not believe it. I thought there would be hidden costs but there were none. Guaranteed to use Auto Europe again in future. "
" Very efficient and painless experience. Pickup and drop off was effortless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STUTTGART, DE - Reviewed by MARIUS - 25 May 2019
" Verry nice "
" Verry nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VLADIMIR - 23 May 2019
" 1 "
" 1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CHANAT - 23 May 2019
" GOOD SERVICE "
" GOOD SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by JACK - 22 May 2019
" As above. You organisation is a terrible service provider and 'middle man' operation - extremely unprofessional and your team members are extremely rude. "
" This was by far the worst experience not just by global rental but by you, autoeurope, One of your team members actually hung up on me when we're speaking. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by UWE - 20 May 2019
" No comment "
" No comment "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by PARTHENA - 20 May 2019
" I am sorry but I did'n have an answer in my problem! "
" unfortunately I didn;t take an answer about this reservation and nobody helped me ! as I whrote to :reservierung@autoeurope.de I paid two times... I ask to cancel the voucher EU16276375 because something went wrong during my booking and I paid twice ! !! while I rent only ONE car the same day. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HANOVER, DE - Reviewed by FELIX - 19 May 2019
" One of my best rental experiences to date. "
" A very friendly, competent and personal service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by BORISLAV - 16 May 2019
" They gave us Opel Mocca X, 4x4 vehicle which had 9.4l of consumption over the highway, which is insane for that small car. I forgot to fill the tank before leaving the car and when I understood my mistake (we were rushing for a flight), I wanted to go out and fuel up and then return. The gentleman first said that this is not possible, because he had to move several cars and told me that it will cost me 4E per liter and I had to fill half of the tank. This is not acceptable service as I had hours left until I had to return the car. After some time and me asking if again it's possible to fuel up the car in a normal gas station and return it in 5 minutes, he agreed and moved ONE car. At the end I'm happy that he did this, but this is not a normal service, why at the first place you would like to screw a customer so much with the fuel prices? I made a mistake, I had time, why don't you just gave me the keys without any fuss? Car had scratches which were not marked in the contract and I had to go back to put them on the document. Overall I'll probably choose another company. I chose a Volvo, they gave me an Opel. And purely didn't care and told me that they do not have a Volvo in this class at all, only bigger SUVs. Then why would you put this as an example car, it's clearly misleading. "
" They gave us Opel Mocca X, 4x4 vehicle which had 9.4l of consumption over the highway, which is insane for that small car. I forgot to fill the tank before leaving the car and when I understood my mistake (we were rushing for a flight), I wanted to go out and fuel up and then return. The gentleman first said that this is not possible, because he had to move several cars and told me that it will cost me 4E per liter and I had to fill half of the tank. This is not acceptable service as I had hours left until I had to return the car. After some time and me asking if again it's possible to fuel up the car in a normal gas station and return it in 5 minutes, he agreed and moved ONE car. At the end I'm happy that he did this, but this is not a normal service, why at the first place you would like to screw a customer so much with the fuel prices? I made a mistake, I had time, why don't you just gave me the keys without any fuss? Car had scratches which were not marked in the contract and I had to go back to put them on the document. Overall I'll probably choose another company. I chose a Volvo, they gave me an Opel. And purely didn't care and told me that they do not have a Volvo in this class at all, only bigger SUVs. Then why would you put this as an example car, it's clearly misleading. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDRES - 15 May 2019
" Auto Europe did OK. "
" Avoid at all cost!!! Without any word spoken of it, Dollar had signed a very expencive extra insurance to me - basically tripleing the original rental price (that already icluded insurance cover), which I could learn about only when having returned the car and had to fight to get rid of thereafter. I was also charged additional sums not indicated in the voucher and no clear answer was given to me, where did such costs derive from and how come there was no previous information about such costs in the deal, neither where these explained to me when picking up the car. The final bill given to me at the counter is completely unclear and you need a magician to understand whatfor something was actually charged. Just pure cheating. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FREIBURG, DE - Reviewed by JACOB - 13 May 2019
" On this same trip I rented 2 cars through Drivenow, with Enterprise and Budget, and both of those experiences were much better "
" Firstly the collection point address provided by AutoEurope for Sixt in Freiburg was incorrect. Sixt staff was completely unapologetic. My booking was for a Mercedes A class or similar - compact. I received a VW Golf Station wagon, not at all compact and not similar to an A class Mercedes. The drop off address in Munich provided was also wrong, wasting time and money going into paid parking lot where the return address was supposed to be. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BERLIN, DE - Reviewed by BORIS - 13 May 2019
" Very helpful and polite staff. The pick-up and drop-off were fast. Thank you. "
" Very helpful and polite staff. The pick-up and drop-off were fast. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KARLSRUHE, DE - Reviewed by EDWARD - 10 May 2019
" Extremely positive experience, would not hesitate to rent from auto Europe again! "
" Very efficient and helpful, we were also upgraded at no extra cost! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DIMITRIOS - 07 May 2019
" Meine Erfahrung mit Auto Europe war immer mehr als zufriedenstellend; umso größer ist die Überraschung, dass dies Mal nicht alles perfekt geklappt hat. "
" Das Auto war in keinem einwandfreien Zustand (außen mit einer kleinen Delle, auf die nicht von vornherein hingewiesen worden war, innen schmutzig [Sitze von Fahrer und Beifahrer, insgesamt Sauberkeit ließ zu wünschen übrig], keine Parkscheibe [ich musste nachher eine extra kaufen]). "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NUREMBERG, DE - Reviewed by RAY - 07 May 2019
" No problems whatsoever, staff very polite and helpful, car practically brand new. "
" No problems whatsoever, staff very polite and helpful, car practically brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by OLGA - 07 May 2019
" Everything was fine. Friendly stuff, the car in a good condition "
" Friendly stuff, the car in a good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FLORIN - 06 May 2019
" Very nice experience. "
" It was a good experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by GIORGOS - 06 May 2019
" No one show me the car or told me how to return the car ( i had difficulties) "
" No one show me the car or told me how to return the car ( i had difficulties) "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
HEIDELBERG, DE - Reviewed by LEANDRO - 04 May 2019
" Quick and easy reservation. Just be aware of extra fees when informing your clients, I think this is the greatest advantage of AutoEurope (even though this time AutoEurope did not get it right). "
" My auto europe voucher stated that I would pay on arrival 25EUR due to one-way fee. When at Enterprise office, they said I had to pay a cross-country fee of 75EUR (however no one-way fee). Besides that, they told me they were unable to provide me an invoice at drop-off and I would receive it by e-mail. I received an e-mail asking me, if desired, to send another e-mail requesting for an invoice. It has been one week since that request and I still haven't received any invoice from Enterprise. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAIL - 03 May 2019
" Everything was fine "
" Fast and easy transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by GEORGE - 03 May 2019
" Excellent experience, everything went smoothly. "
" Excellent experience, everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SPYRIDON - 03 May 2019
" The company's attitude ruined the experience "
" Hidden charges, rude staff and sarcastic when I contacted them. A terrible company at least in Munich airport with mob tactics. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BADEN BADEN, DE - Reviewed by ALEX - 03 May 2019
" The voucher cost from auto europe does not even cover the basic rental cost per day of the car. Hertz charged an additional 4 euro per day which is not fair at all. "
" I feel that the booking system is not fair for the following reasons. The booking fee charged by autoeurope should cover the cost per day for the car. However Hertz charged an additional 4 euro per day as an additional cost. This is not acceptable at all. You can never now the cost of a car rental when this things happen. I have the receipts to prove this and will take it to a higher level if this complaint falls on deaf ears. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by MANOUSOS - 02 May 2019
" Auto Europe is an " easy to book a car " site, without any tricky charges. We are 100% satisfied. "
" We had a very pleasant experience by hiring a car through Buchbinder. The counter lady was really helpful and the car was almost brand new! We will use again BUCHBINDER in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by RODION - 01 May 2019
" car booking process easy & comfortable "
" new cars, experienced & friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERTS - 29 April 2019
" They charged me 46,41 EUR a week later after the rental through Charterline Fuhrpark-S 93057 Regensburg with no explanation. "
" They charged me 46,41 EUR a week later after the rental through Charterline Fuhrpark-S 93057 Regensburg with no explanation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ULRICH - 28 April 2019
" No experience with Auto Europe other than the booking. "
" Booking was Ford Focus or similar. I got an Opel Combo with a foreign number plate which did not fit into a garage and which was very basic. Ford Focus was not available and Buchbinder tried to give me a car with upcharge of +EUR100.00 for a Ford estate. Staff is very friendly and good. When I called to change the Opel Combo they tried to accommodate me, but again, only against an upcharge. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUSSELDORF, DE - Reviewed by BASKORO AGUNG CAHYA - 27 April 2019
" Auto europe is the best option if you need car rental. but maybe more details about the super cover or other cover that shows if the super cover is 0 "
" easy to pick up the car and fast. and the car was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by BASHKIM - 26 April 2019
" I would recommend everyone. "
" The vehicle was in perfect condition. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREAS - 26 April 2019
" Alles in allem perferkt! "
" Sehr freundliche Mitarbeiter! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRAUNSCHWEIG, DE - Reviewed by PIERRE - 26 April 2019
" Very good "
" Almost perfect, the unique observation is that having requested a "family like" car I had a "sport" car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MEMMINGEN, DE - Reviewed by MARLIND - 25 April 2019
" everything was fine, I did not understand why they have to control (inspect) the car when I have made full insurance (covering every thing), they should just check the fuel if it is full and that's it. Why should I loose my time waiting for their inspection, one of the reasons I have payed full insurance was to save time at drop off. "
" everything was fine. only the insurance that you have to pay at Herz for full coverage it is expensive comparing to the other companies. I payed 125 euro insurance and the car cost me 72 euro for 4 days. it means in a total of 197 euro the insurance was the most expensive part. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MADELEINE - 24 April 2019
" I´m satisfied. "
" The car was very economical "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BRENDAN - 23 April 2019
" You need to insist with global rent to increase the number of staff in munich airport to cope with the a large number of clients and also to be more friendly. Please give them my feedback. "
" Had to wait almost 1 hour to pick up car not enough staff to cope with all the people waiting. next time will choose a different company. Counter staff are rude and not friendly. They need to have a larger sign to explain where the queue begins ! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOANNA - 23 April 2019
" Excellent - I will book again "
" Really happy with the lady on the counter at Munich airport. She gave me an upgrade to an automatic SUV as my car type was not immediately available "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by TAUQEER - 20 April 2019
" Pleasant experience "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CHRISTA - 20 April 2019
" I'll use Auto Europe again when I next need a car in Europe. "
" All went smoothly, no hassles. Good company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by JAN - 19 April 2019
" xx "
" I was surprised you charge for navigation. Today it should be a normal part of the car equipment. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by HELMUT - 18 April 2019
" Smooth booking, good value for money. "
" Upgrade to a Jeep, w/o an apparent advantage. Disadvantage was the fuel „efficiency" of 13 l/100km! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOEL - 17 April 2019
" Wonderful. Recommend them. "
" Staff went above and beyond to help us. Gave great advice and made our trip go smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MAGNUS - 15 April 2019
" all good "
" all in all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAINIUS - 14 April 2019
" does not solve the problem "
" When I arrive 2 hours after arriving, I do not get my ordered car, although it has been paid "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MITJA - 13 April 2019
" I had reservation for Focus like car, but I got poorly equipped Dacia Logan with 55kw motor that was quite below my expectations. "
" I was quite supprised to get Dacia Logan as Ford Focus like car. Avtually I was expecting Focus, Tipo, Golf or Astra. Dacia Logan was really basicly equipped, seats were very soft, motor only 1.0 benzin with 56 kW, without tempomat and bluetooth. Positive was, that car was almost new. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by MILAN - 13 April 2019
" Everything on time with a lot of additional informations. "
" On counter they ask do I need gps to include for payment. After I decline, they give to me car with gps on OE without any payment. Nice try from counter staff to earn some extra euro. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by IVAN - 12 April 2019
" first time I took a car for rent. I read a lot of negative reviews about the BUCHBINDER, but I liked everything. guys, you are great! "
" not bad "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IVO - 10 April 2019
" Calm and easy "
" money value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by THOMAS - 10 April 2019
" Autoeurope is competitive and reliable. I use their service since many years and always to my full satisfaction. "
" Brand new car. All went well. Some additional charges were levied at drop-off which I had to cancel by going to the counter. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LUKASZ - 05 April 2019
" . "
" Everything went just fine "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ANGELA - 05 April 2019
" Everything was great except one part. I am very wary of any damage to the vehicle. I would prefer that a person be at the car so I can sign off on its condition by seeing it - not before seeing it. Also at the end, I dropped it off in the parking lot and returned the key to the desk in the station without anyone looking at it. They said they would email me within an hour, but I never received an email. I like things to be more complete and not left hanging when I return the car. "
" Everything was great except one part. I am very wary of any damage to the vehicle. I would prefer that a person be at the car so I can sign off on its condition by seeing it - not before seeing it. Also at the end, I dropped it off in the parking lot and returned the key to the desk in the station without anyone looking at it. They said they would email me within an hour, but I never received an email. I like things to be more complete and not left hanging when I return the car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BALDUR - 03 April 2019
" It was perfect "
" It was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEEZE, DE - Reviewed by MARK - 02 April 2019
" Все в порядке "
" Был заблокирован страховой депозит на кредитной карте на 800€ и одновременно мною было оплачено дополнительные 50€ за страховку. Персонал Keddy признал вину но ничего не сделал для исправления ошибки и 50 € не хотят вернуть. Я остался почти без средств. Поездка испорчена. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by SEBASTIAN - 31 March 2019
" Perfect - 2nd time with Alamo and no issiues, upgrade received, easy drop off - smooth like a velvet "
" Perfect - 2nd time with Alamo and no issiues, upgrade received, easy drop off - smooth like a velvet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OLEGS - 29 March 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GIEDRIUS - 29 March 2019
" Autoeurope didn't send the invoice which is needed for company's accounting. "
" The personal at the pick up office was not really nice. The office in the Hauotbahnhof is not well visible due to small signs and misleading information on the station's info board. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREAS - 28 March 2019
" ... "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ACHILLEAS - 28 March 2019
" very good! One comment, It was not very clear the extra insurance I paid to you to the counter staff of Avis. I suggest that it should be written more clearly at the voucher. "
" they have promoted Mercedes Vito and gave us Peugeot van, it seems that they tried to get the deal marketing a better car. I don't think this is fair. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by RYLAN - 27 March 2019
" Price quoted from auto Europe was 30% less than I was charged by Hertz, even after returning the car with a full tank of fuel and according to the requests of Hertz. I would prefer to make a decision on booking a vehicle with the actual realistic price quoted at time of booking. In the future I would likely book directly through the company renting the vehicle than with a third party that does not have realistic price quotes. "
" NA "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by BOZHIN - 27 March 2019
" The car was brand new and had all the specifications I needed. Worked very well throughout the entire time. "
" Very quick at pick-up and drop-off. Easy to find on the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by BRIAN - 26 March 2019
" Auto Europe's website cookies seem to have changed the rental date to one I'd searched for earlier. Instead of renting the car for 24 hours, the site switched the drop off date to Mar 23 instead of 24, so I had to pay Alamo extra to actually be able to use it. When I called Auto Europe for help, the employee I spoke to was completely helpless and rude. "
" The Alamo counter staff was great, and did their best to alleviate the damage done by Auto Europe. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ARVIND - 26 March 2019
" I am happy with the services of Auto Europe. However, the person at rthe Buchbinder should have assisted in a better way as I was not conversant with German language. "
" We had booked a MB Vito 7 seater Van for 15 days which was to be picked up from Airport and to be dropped at the airport.You can find it with my booking details.I had also mentioned about the flight details in my booking . The flight got delayed,and the moment we picked up our luggage, we went to the Buchbinder counter to pick up our van, the person at the Buchbinder counter says that my booking has been cancelled by him as I did not pick the van at the specified time. I conveyed that my flight got delayed and I have given details of my flight in my booking, he flatly fefused to listen, and told me that the booking is through Auto Europe and I am not responsible. He told he has a similar van which he can offer as a new booking directly to Buchbinder. I tried calling Auto Europe customer care telephone and I could'nt connect as it was being replied in German which I could'nt follow, which I realized a couple of days later that the it closes at 7 pm. After a couple of attempts calling Auto Europe customer care number, I found a english speaking executive who was available from 9am-1pm Monday to Friday. The executive heard to my problem and told that I deserve a total refund without any penalty after she researched and was convinced the Flight was actually delayed. The executive sent me a email mentioning about me reporting the problem and it will be followed up with Buchbinder to refund the full payment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MIGUEL EDUARDO - 25 March 2019
" Thanks a lot. "
" Excellen experience in everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IVARS - 21 March 2019
" No problems so far. Fast response, when raising an issue, asking the question. "
" - the car that was shown as reference car, when booking, was Ford Focus. In fact, I was given Skoda Rapid, which to my understanding is a smaller size car; - when returning the car, it took me a long time to wait (at least 10 min) to find somebody from Globalrent would do acceptance of the car "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEXANDER - 21 March 2019
" Please refer to section 3, since it has a major impact on Autoeurope as well. "
" There is an obvious problem with the rental system. I booked a Volkswagen Passat (which I imagine you would have a generous supply of in germany...), but when I entered the pick-up counter (Europcar), I was immediately presented with a set of four car keys: more expensive audi A6, more expensive Alfa Romeo, more expensive 3rd car AND skoda octavia with the same price as the passat. Right off the bat I as the customer was very confused and unsatisfied. I wanted to rent a volkswagen passat (automatic estate), but I was presented with something else, at a significant extra price, OR a smaller car (scoda octavia) at the same price. I don't want a more expensive car. I also don't want a smaller, and clearly in my opinion "lesser car" with the same price. To the customer, this feels like I'm being hoaxed in some way. After a totally needless and long (felt like 15 minutes) arguing with the counter staff, I managed to negotiate an opel insignia with the same price, which to me is the same size as passat, however, still in many ways not as good of a car than the passat. I'm also used to passat's automatic version's adaptive cruise control, which is very nice in the german highways. This experience at the beginning of my trip was not a good one. In my mind both autoeurope and europcar got a lot of negative brand value, as a confusing provider of rental cars with a side of extra hassle in the beginning of a trip. The insignia was parked in such a way, that the rear of the car was in physical contact with a concrete wall of the parking space. That was also very confusing, and since no-one was checking the car with us, we were quite uncertain if this would lead to some unfair damage assessment. If you would like to do stellar customer service, you should never offer a more expensive car at an extra price (that's not what I ordered) nor a lesser car with the same cost (that's not what I ordered). The correct way to inject stellar customer service, would be to offer a more expensive car at the same price, if the requested vehicle is not available, OR offer a lesser car with a lower price. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ANDRII - 20 March 2019
" My experience with Globalrent was bad. Our way back to Munich was delayed because of traffic jam and we were almost late for the plane. So we didn`t have a time to refuel our car. But it had more then half of full tank. BUCHBINDER`s inspector accepted a car and sad that everything was ok and that we could run to our flight. It was at 13:25 and our flight to Kiev PS416 was at 14:40. Later I received the email with order from BUCHBINDER. It informed me that I must pay for add day 200EUR??? and for full tank 51l deesl to 2.9399EUR??? So it was more than 443EUR. I don`t agree with this deception. Show your honest name by restoring justice. Thanks. "
" My experience with Globalrent was bad. Our way back to Munich was delayed because of traffic jam and we were almost late for the plane. So we didn`t have a time to refuel our car. But it had more then half of full tank. BUCHBINDER`s inspector accepted a car and sad that everything was ok and that we could run to our flight. It was at 13:25 and our flight to Kiev PS416 was at 14:40. Later I received the email with order from BUCHBINDER. It informed me that I must pay for add day 200EUR??? and for full tank 51l deesl to 2.9399EUR??? So it was more than 443EUR. I don`t agree with this deception. Show your honest name by restoring justice. Thanks. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
COLOGNE, DE - Reviewed by HELDER - 20 March 2019
" Very intuitive and easy to use website. Whenever I need to rent a car is the website that I use. "
" This is not the first time I rent a car using Buchbinder and everything runs exactly as expected. I strongly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SPYRIDON - 19 March 2019
" I have a claim: When I arrive at Munich they asked from your company and I pay 135,00€ more as insurance for the use of my debit card. Nothing wrong happened during the time I have the car so I want this ammount back "
" I have a claim: When I arrive at Munich they asked from your company and I pay 135,00€ more as insurance for the use of my debit card. Nothing wrong happened during the time I have the car so I want this ammount back "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ROBERTS - 19 March 2019
" - "
" only unpleasant surprise was long queuein airport to rent car "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MAX - 19 March 2019
" good "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DEMETRIOS - 19 March 2019
" Very convenient and easy. "
" Staff during pick-up was excellent and very helpful and polite. Vehicle was in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIGURDUR - 18 March 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by PETRA - 17 March 2019
" I will never book with this company or site again. Never had such a bad experience before. "
" We were notified at the counter about limited kilometers and extra costs for kilometers. This was not written on the site when we booked. I think this is hidden cost that are not fair and hidden in small print. The extra insurance we paid upon booking is also just a scam. The way your organisation works is questionable and not client friendly. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ARTEM - 14 March 2019
" Nice overall, but Enterprise is usually much better in details. "
" There was a location surcharge that was not aforementioned. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by SERGEY - 12 March 2019
" Exelent ! "
" Everything exelent , exept too long waiting time when the pick the car up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MIHAI - 11 March 2019
" Very good. "
" I need a estate car for transporting 2 persons and ski equipments. I booked Opel Astra Estate. On desk the officer offer 2 options: Opel Combo and Dacia Lodgy. I take Opel Combo ( never drove before) -was a old car absolutely not proper for my needs. I have to go back to rent office with all my luggages with me and finally the another officer gave me Skoda Fabia Estate which was very good experience. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by SHAYDAN - 11 March 2019
" You should not have this company in your database! "
" This place is a scam! It says on their website that they accept debit card, we get to Frankfurt and have to pay an extra 35 euro a day because apparently this exemption doesn't apply to Frankfurt. I accidentally left my $500 headphones in the car, I called them up as soon as I got to my room and realised. They didn't answer. So I called first thing the next day and they said they would look into it, I've called them multiple times since then, and have emailed them with no reply. They have stolen my headphones! To make matters worse they still haven't refunded me my $250 deposit, and then have the audacity to send me another 35 euro bill for nothing!! This has got to be the worst company I have ever dealt with. I'm speaking to my lawyer as I want this company to be brought to light with the countless people they have ripped off. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by MATTEO - 11 March 2019
" I am not 100% sure where the source of misunderstanding lies (autoeurope or global rent) but this combination has been a disappointment, although in the past I was happy with AutoEurope. "
" The company is efficient and well organised but the difference between the expected vehicle and what I actually received was big. This is the second time that the car I receive from Global Rent is a disappointment. Also another time my car was not available anymore after a delay in pick-up of less than 1 hour (when I was not in position to inform about my delay). "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FRANKFURT, DE - Reviewed by JORGE - 08 March 2019
" Will redo business with "
" Very nice attendence "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KIRAN - 08 March 2019
" I had to pay extra 100 euro for insurance and extra 90 euro for taxes. This is completely unfair. "
" I opted for a full cover in Autoeurope, however I was charged another 100 euro extra and 90 euros taxes, which is completely unbelievable when I actually made a payment in Autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 9
SAARBRUECKEN, DE - Reviewed by MOHAMAD - 08 March 2019
" Easy fast booking "
" Friendly staff clean and modern car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDRIY - 08 March 2019
" Good rates, good interface "
" I got a similar vehicle (KIA Sportage) in ordered class despite the same car as ordered (BMW 2-series) was on parking. I asked to change the vehicle but I got an answer that BMW 2-series is unavalable now... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by STEFAN - 05 March 2019
" Ser above "
" I booked a Skoda Octavia and got an Opel Combo. Not a Nice car to drive 900 km on autobahn with. I have used Global Rent many times before and Bern happy, bit this time I felt a bit fooled. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by TUDOR - 05 March 2019
" v good ! "
" check in was suuuper fast, car was great. so well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAANUS - 03 March 2019
" Very positive. "
" The process was very smooth and professionally organised. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NEACSU - 03 March 2019
" Good engine to find the best solution for a rental. I will use it again for sure and recommend to all my friends "
" An employee was expecting in the car park to inspect together the car and signal any problems with the vehicle. He was very professional and noted the defects on the file of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VILLE - 03 March 2019
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by CHRISTOS - 28 February 2019
" Auto europe was a nightmare You don't help me when i had problem If i didn't have a personne in Germany to help me, i wouldn't have the right to take my car I hate Auto europe "
" My best experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HEIDELBERG, DE - Reviewed by KARTHIK - 28 February 2019
" Definitely recommend this company. Excellent range of cars and they are quite new and well maintained. "
" Very friendly staff, they offered an upgrade to another vehicle which turned out to be amazing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 27 February 2019
" I was of the opinion that when I booked a car through Auto Europe that the car was reserved however I was informed by the counter staff that this wasn't the case and if I didn't want the car that was on offer then I could contact Auto Europe. I didn't think that this was a valid response at 9 o'clock on a Saturday night to a customer who had booked and paid for a service. It left a sour taste "
" Over 2 hrs spent queuing and listen to arguments about cars not available, Eventually got to the counter, to be told that the category of car (midsize Estate) that I'd booked several months in advance wasn't available. Was initially offered a skoda rapid which wasn't suitable eventually I was able to get a ford focus. Which was a bit of a squeeze for 4 and our lugagge but reluctantly took it. However when I was collecting our car from the global garage there appeared to be lots of larger prepared cars parked. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by PHILIPPE - 26 February 2019
" 2,5h waiting to get the keys is totally unacceptable! I will never book through AVIS again and not "
" 2,5h waiting to get the keys is totally unacceptable! I will never book through AVIS again and not recommend it to anyone. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by ARDIJAN - 26 February 2019
" Very good experience in all kind of view! "
" I'm very satisfied with staff and predisposition to help! Hope to see you again ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by MINTAUTAS - 26 February 2019
" The reserved sum is still locked. It's almost 4 days after drop off. Other issue was during pick-up. I should pay additional sum because of my trip to Austria, but during reservation it was mentioned that I'm planning go to Austria. These cost was on top of my expected trip costs. And in documents was writen that reservation will be smaller than it was done in reality. "
" The reserved sum is still locked. It's almost 4 days after drop off. Other issue was during pick-up. I should pay additional sum because of my trip to Austria, but during reservation it was mentioned that I'm planning go to Austria. These cost was on top of my expected trip costs. And in documents was writen that reservation will be smaller than it was done in reality. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by ALEXANDER - 25 February 2019
" Could not be unsatisfied more than this! "
" would never rent a car from there again!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TRIER, DE - Reviewed by BRUNO ANDRE - 24 February 2019
" Too Expensive. "
" To expensive, for the service quality, not recomended. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by EIRIKUR - 22 February 2019
" Everything was clear no pressure to take any extra insurance and overall professional conduct. "
" Everything was clear no pressure to take any extra insurance and overall professional conduct. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by RONNIE - 21 February 2019
" It was nice. "
" It was nice, only when the attendant offered me an upgrade, it was not so clear the car model. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by ANTON - 21 February 2019
" Everything was good. Lisa was very helpful. Small advice: it would be very helpful to receive some scheme, or at least oral directions of how to get back, i.e. parking and entrance number, amount of turns, garage number, cause we have to search for a while and also came back to the same garage as for the start, and it's become another one for drop off. "
" Everything was good. Lisa was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CATALIN VIOREL - 21 February 2019
" was a nice experience "
" the car was ok , but when i bring it back, they charge me with 36 euro, for fuel, and I bring it back with the full tank "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DANIELA - 20 February 2019
" We have used Auto Europe many times and they always seem to have the best offers :) "
" Excellent, friendly and professional service from all staff members. Quality and condition of vehicle is better than with other 'low-cost' car rentals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by INDREK - 20 February 2019
" Full insurance was quite expencive "
" Full insurance was quite expencive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREAS - 20 February 2019
" The bad service of the rental company reflects very badly on the whole booking experience. If there are hidden costs (EUR 20 for changing country) and attempts for paid upgrades (when they saw I was not satisfied, I was offered an SUV for EUR 50 per day extra), this affects highly the credibility of EUTOEUROPE, not just the rental company. "
" Booked a BMW 2series or similar and received a ford torneo mini van. The staff insisted it was an upgrade although the car was inferior to the one I had booked and I did not need the space. I was asked to pay EUR 20 because I was travelling to Austria - First time that this ever happens. There was no-one to receive the car at drop-off, I was asked to just leave it there. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by VIDAR AUSTMANN - 20 February 2019
" It was ok everything was within the limit of expectation "
" It was ok everything was within the limit of expectation "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by MARGARETHA - 19 February 2019
" Fast and efficient booking. Just still waiting for an invoice..... "
" Everything was OK, but until today I did not receive the invoice of the rental, and I need that for accounting. I already contacted BUCHBINDER because they issued the car but no reply untill now "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KARI - 17 February 2019
" Well working experience, I can recommend "
" Everything worked super well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IRINA - 15 February 2019
" Dissapointing. "
" The Europcar/Keddy counter personnel provided a car which is clearly in different class than what I paid for: they provided Ford C-Max as being in the VW Passat class. They even showed me a class category to lie as being in the same class. I realized afterwards (as I didn't know the Ford model by heart) that it is definetely a smaller, less secure car, and I was driving with my 11 months old child in the back and with lots of luggage. So, I am very dissapointed about the Keddy/Europcar experience. Moreover, the Keddy/Europcar counter personnel even suggested that next time I whould use the Europcar website directly as I will be able to pay extra 50 euros in order to secure the exact same car as the one provided. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by HENRI - 15 February 2019
" using a Dacia as rental vehicle is not the smartest thing you can do since they suck big time "
" The people there are top, but the vehicle really sucked, using a Dacia as rental vehicle is not the smartest thing you can do since they suck big time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by ARTURS - 14 February 2019
" The experience is very bad, because without explaining and notifying about the receipt of the car for an extra charge, after the already paid amount of the car after the car has been paid out, the rental fee of 152.43 euros, which is equal to the amount already paid at the reservation0157.43 euros, is additionally withdrawn. Very bad. "
" The experience is very bad, because without explaining and notifying about the receipt of the car for an extra charge, after the already paid amount of the car after the car has been paid out, the rental fee of 152.43 euros, which is equal to the amount already paid at the reservation0157.43 euros, is additionally withdrawn. Very bad. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by ALEXEY - 13 February 2019
" No any problems. Everything is ok. "
" No any problems. Everything is ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ADRIAN STEFAN - 13 February 2019
" Drop off very well organized in Munich "
" Very helpful stuff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SEMEN - 13 February 2019
" perfect "
" everything was good. Thank u so much "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by KLAUS - 12 February 2019
" Very good, no issue "
" Everything fine, exept for the fact, that I never received the final invoice. This was promised during drop-off, but did not materialise. Such final invoice shoudl be sent automatically to the email address registered during pick-up process "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GABRIEL - 10 February 2019
" The car has been exactly what we expected. The pick up and the drop-off has been quite quick. Pleasant experience. "
" 4th time renting with Buchbinder. Everything went as expected. The car was in a very good condition and the whole experience has been pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VIRGIL LEONARD - 10 February 2019
" Ok "
" I rent cars from Almo for 8 years without guarantee of 250 € but this time I had to accept the credit card retention. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MIKE - 09 February 2019
" I am extremely pissed off that my 400 Euro scarf and 200 Euro sunglasses have been stolen. Still waiting for feedback from Alamo "
" I left my scarf and sunglasses in the car. When I found out next day I called. Both were not found ie stolen. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by DOYEON - 09 February 2019
" I suffered inconvenience. I could not choose the method of payment for the absence of the boss of Buchbinder. And although I DID the on-line reservation selecting the most expensive option including the full coverage, I had to pay again in counter for the super-cover. The staff told me that it is not important what I had paid for in On-line. "
" Previously I sent you an e-mail as sown below. Please write in answer first for that. -------- Hi. I'm Doh-Yeon Kim who used your rent car between 1/31~2/7. As you know, the contract finished yesterday. But I got the message concerned with the additional payment. The detail is like this... [Web] 46.41(EUR) 02/07 23:21 GERMANY BUCHBIND RENT Please let me know what is it for? Why did the new charge occurred even at the time 1 day past? "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HANS JOAKIM - 09 February 2019
" Wien I was in contact with Europcar a few days before our trip, they told me that my reservation was cancelled. Thus, my brother rented another car for us instead. Yet now I realize that I still have paid you for the car that was cancelled. Please get back to me with information about how you will pay me back. BR, Joakim Boren "
" Wien I was in contact with Europcar a few days before our trip, they told me that my reservation was cancelled. Thus, my brother rented another car for us instead. Yet now I realize that I still have paid you for the car that was cancelled. Please get back to me with information about how you will pay me back. BR, Joakim Boren "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by TAMPO - 06 February 2019
" I made a reservation online for the car I picked and paid for it. Unfortunately, this car didn't get. I assumed it was a total cost. In fact, a deposit handling fee was added. "
" I made a reservation online for the car I picked and paid for it. Unfortunately, this car didn't get. I assumed it was a total cost. In fact, a deposit handling fee was added. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KUNO - 06 February 2019
" everything was great except this final sum calculation. Europcar could improve their language use: they are sending me reports in german and feedback request in french - I don't speak these languages. "
" I have 3 different sums related for this rent: 1) Auto Europe, sum nr 1, 122,94€ credit card booking from 03.01; 2) paper receipt from Europe Car when I got the car, sum nr 2, 158.20€ and credit card booking from Europe car (from 01.02 when I got the car), sum nr 3: 359,26€. I will block all credit card payments if either Auto Europe or Europe Car will say what is the final cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by DUMITRU - 06 February 2019
" very nice "
" very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NERIJUS - 06 February 2019
" The car was ok, but the service experience was shit. "
" There was some sort of booking problem at the counter, there were a 3 hours wait to pick up the car! Other counter had 0 people waiting. This was unbelievable unsatisfactory. My trip was significantly delayed. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAHN, DE - Reviewed by IOANNIS - 05 February 2019
" Simple end efficient "
" You asked that specific car and we got it ! No complaints at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETRICA - 05 February 2019
" The counter stuff was really great. "
" Apart from the long queue at the counter, everything was smoothly and without any issues. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARKO - 03 February 2019
" Why I never receive any payment receipts. This is somewhat disappointing. Just voucher. And why no client account like in hotels.com? Same thing not good "
" Why I never receive any payment receipts. This is somewhat disappointing. I bought extra fuel. No receipt!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by EGON - 02 February 2019
" x "
" half an hour wait to pick up the car is too long "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by JENS - 02 February 2019
" Das ist keine schöne Erfahrung - nie wieder Buchbinder. Im Internet findet man viele ähnliche Bewertungen. Hätte ich vorher lesen sollen. "
" Bei Rückgabe gemeinsamer Rundgangs-Check mit dem Mitarbeiter - er verabschiedet mich mit "alles in Ordnung - guten Flug". Dann erhalte ich eine Rechnung: eine Radkappe sei verkratzt, eine andere habe vollkommen gefehlt. Dafür soll ich 126,97€ zahlen. Das ist Betrug. Weder fehlte eine Radkappe noch habe ich die andere verkratzt. Das können höchstens die eigenen Mitarbeiter im Parkhaus gewesen sein! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by FRIEDHELM - 02 February 2019
" Good service "
" Only problem is that you have to go two Terminal 2 in Frankfurt to pickup and return the car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by PETAR - 31 January 2019
" NEW CARS FOR ANY CASE AND PURPOSE. THANK YOU! "
" TOP SERVICE, TOP CARS FOR REASONABLE PRICE. STRONGLY RECOMMENDED. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CHRISTOS - 30 January 2019
" Very good and value for money experience ! I believe, the extra insurance fee , for zero liability can be lower ! "
" VERY GOOD ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL ANDREI - 30 January 2019
" no comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IOANNIS - 30 January 2019
" Tottaly didatisfied withthe car "
" I booked a golf or similar and they gave me clio or scoda rapid. They are not simolar cars. Disappointed withe the type of car. Golf is similar to Astra or Focus not with clio. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by WILLIAM - 27 January 2019
" Glad I could go with a reliable vendor. "
" Great overall. Got me out and back in quickly. Only problem is that they didn't have the car advertised (BMW). Sometimes there were problems parking at hotels "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by KONSTANTINOS - 27 January 2019
" non "
" ordered a golf and gave me a KIA "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NUREMBERG, DE - Reviewed by ERVINAS - 25 January 2019
" If Alamo extra-charge exists and it is not just particular Alamo employee's trick, I would recommend Autoeurope to highlight it immediately. As it increases total cost of rental "
" I was requested to pay extra that wasn't mentioned in the booking voucher. Alamo employee wasn't helpful at all. I would like Autoeurope refund me that extra-charge (43€) "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALINA - 25 January 2019
" Despite the fact that we choosed Economy category, we only received a very small 3 door car. "
" Despite the fact that we choosed Economy category, we only received a very small 3 door car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by VALDIS - 23 January 2019
" Very polite personel. We got better car than expected. Good service. "
" Very polite personel. We got better car than expected. Good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by THEODORA - 22 January 2019
" Very disappointed. "
" I am very dissatisfied from your company because although I paid for the car you didn't given the car to me to drive it!My Visa card have been charged at 27/12/2018 and you didn't returne my money back! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by DMYTRO - 22 January 2019
" Very good. "
" Very good. I'd like to take car in Budget again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAHN, DE - Reviewed by GIRTS - 22 January 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by ARAM - 20 January 2019
" Thumbs up "
" Price was right, car was great. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARTINS - 18 January 2019
" im not sure if the way how you have made this survey captures the true picture (e.g. the default answer is 10 for everything.. :) ) "
" the staff was great - very cheerful and supportive. + got a great upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by PAUL - 17 January 2019
" A perfect service "
" A totally professional and trouble free service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MOHAMMED - 17 January 2019
" They offered me a brand new car which was very clean and up to my expectations and the drop off afterwards was very easy. "
" The waiting time to register and pick up the car at Munich airport was the only downside as there are not enough staff to attend the large number of customers waiting to be served. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GARMISCH, DE - Reviewed by RUBEN - 17 January 2019
" REALIABLE AND EFFICIENT "
" VERY AFFORDABLE, REALIABLE AND EFFICIENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by PEDRO - 17 January 2019
" Autoeurope is getting worse - it used to be my preferred choice, but now finding deals and information is getting harder and harder "
" Counter staff was very nice and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by LAURI - 17 January 2019
" Lot of information about cars. "
" Always new cars. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by MIHA - 17 January 2019
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ANZE - 16 January 2019
" No complaints, excellent. "
" All excelent, wouldn't complain at all (but also wouldn't recommend to a friend, because I'd simply forget about the name Buchbinder). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CIOACA - 16 January 2019
" When I arrived at the desk to pick up the car the very polite lady she told me that my reservation was cancelled(by who? ). She gived me another number ,she write it on my printed paper with my reservation and she told me about the insurance details. I agreed to make a new insurance (11 euro/day),I also agreed with the amount of 300 euro guarantee,and in the end I was taxed with 501 euro. My contract was for 7 days,I forgot to say that. So,7 days with 11 euro plus 300 euro for me that makes 377 euro. They have given me back those 300 euro,but I have still payd 201 euro instead of 77. The reservation was make almost 1 month before and I payd for that car at the time 262 euro. Plus 201 when I pick it up. "
" When I arrived at the desk the very polite lady she told me that my reservation was cancelled. She gived me another number ,she write it on my printed paper with my reservation and she told me about the insurance details. I agreed to make a new insurance (11 euro/day),I also agreed with the amount of 300 euro guarantee,and in the end I was taxed with 501 euro. My contract was for 7 days,I forgot to say that. So,7 days with 11 euro plus 300 euro for me that makes 377 euro. They have given me back those 300 euro,but I have still payd 201 euro instead of 77. The reservation was make almost 1 month before and I payd for that car at the time 262 euro. Plus 201 when I pick it up. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by HENRY - 16 January 2019
" We reported all the issues with this rental to Auto Europe and we received a standard response based on T&C's. Auto Europe would do well to fix the language in the 'Your Rental Includes' section that pertains to the rail station surcharge. It can be interpreted in a variety of ways - too ambiguous. "
" The car rental agent at pickup could not speak any English and we were not able to get him to remove the Super Cover from Hertz because we had already purchased Super Cover via Auto Europe. We showed him on the voucher that we already purchased Super Cover but he could not understand. This caused the rail station surcharge to be much higher than expected because it is calculated using the final amount of the rental cost at 23%. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEXEY - 16 January 2019
" Good "
" 1) I booked a Ford Focus car, but got a Skoda Fabia. It is much smaller in size and another class. My skis did not fit there. 2) To pick up the car 20 minutes ahead of time in the voucher, I paid 20 euros. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
DUSSELDORF, DE - Reviewed by OLEG - 15 January 2019
" Everything was good and fair. "
" Everything was good and fair. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TATIANA - 15 January 2019
" I like to book through autoeurope as in any country you can find great deals including insurance "
" First in the car all the time burning message that the trunk lid is open, although it was closed. Then was i sign «exhaust filter at limit» and check engine, and later «see manual». I called Herz, the operator said that it is not terrible, during a long trip notification will disappear. He also said that there is no speed limit. But when I went from Sölden to Munich, I was driving on the highway 120 km per hour, as the car did not accelerate faster. Constantly had to switch to a lower gear, otherwise the car was losing speed. So the trip back was terrible. With me was a small child. I was very nervous that the car would just stop in the middle of the road and not go further. When I arrived to car return i show this notices to the guy who took the car and he said it ok. I think it not ok. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by GESTUR - 15 January 2019
" none "
" it was very busy at the counter. It took me over an hour to get the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAHN, DE - Reviewed by GEDIMINAS - 14 January 2019
" OK "
" Everything was Ok,just there no mentioned information from which parking P1;P2;or P3 i must return a car.As i tried to return a car 3 times while i found right way. And you must also inform customer when car is return and customer takes a ticket,that he not required to pay money in a ticket mashine.As i paid extra 6 eur for ticket return.And only after that your people said,that i did not need to pay it.THATS ALL.THANKS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ILYA - 13 January 2019
" ;((( "
" Ford Kuga included winter tires - is not winter tires - all season (4 seasons tires) - very bad tires!!! not winter tires ;(((( "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by ARAM - 11 January 2019
" Autoeurope is a good and transparent carrent service however final execution is expectidely depends on the carrent company which is not always that great. "
" Was cheated by "dollar" counter staff who promissed me free insurance upgrade & free car update. At the end of the journey I was charged extra 430€ over that 160€ already payed online via autoeurope. Will never use either "dollar" or "herz" whose affiliate it is. Despite the car was very good and new. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by RONNIE - 11 January 2019
" NA. "
" NA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by TIZIANO - 10 January 2019
" Satisfied "
" Courtesy and availability "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JAMES - 10 January 2019
" See #3 "
" When I arrived at the desk at the airport, there was only one counter staff there to deal with us. Two people in front of me which caused a delay because the process of car hire is time consuming. I thought the guy at the counter did very well but there should have been two staff in my opinion. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MYKOLA - 09 January 2019
" Everything was fine "
" Everything was fine and even my problem with forgotten smartphone in closed car on drop off was resolved, because there was a person with keys :) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by ALEXANDROS - 09 January 2019
" Everything was great! "
" Everything was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OLEG - 09 January 2019
" Everything OK. "
" Good staff, good car. thank you very much!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DRAGOS BOGDAN - 09 January 2019
" Not even bothered to read my emails, simply reply asking for the EU voucher number, which was written on the very first line of my assistance-requiring message :-( "
" Booking two months in advance. Informed, right from the beginning, about going to be in Austria. And still: no 4WD SUV, but an 2WD. Car was equipped with alloy wheels and very low profile tires (Bereifung), not suitable at all for heavy snow and ice build-up on Austrian highway S16/A14, going through which resulted in pretended scratches on the right front wheel. For which ALAMO authorized €1450 on my card !!! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NUREMBERG, DE - Reviewed by PAVLO - 09 January 2019
" Very good. "
" Everything was very easy and fast. Car was in perfect condition. Car drop is simply driving into parking area and dropping the keys into safe. No need to wait for somebody to check the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FEDERICO - 09 January 2019
" For sure i will choose again AutoEurope and Hertz. Thanks for the service "
" Very nice experience, the staff very kind "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ILYA - 08 January 2019
" Insurance is separate from rental company terms and conditions. So that some difficulties with refund are expected in case of something happens. "
" Very friendly and fast staff. Minimum beurocracy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by PETROS - 07 January 2019
" The total expense was doubled at the end with hidden costs "
" Avis managed to sell us additianal insurance claiming that nothing was covered through autoeurope "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by LIEVENS - 07 January 2019
" Generally i like auto europe, but my experience with booking a "VW passat or similar" but having to pay extra to get a VW passat was very offputting. I don't really care whether this is alamo's or auto europe's fault. It's shown on your portal so you bear the consequences of showing misleading offers "
" i rented a "VW passat or similar". When we arrived at the counter we had to pay extra to get a VW passat. If find that dishonoust practice. I am just too lazy to sue you. We had to queue for over 30 mins before talking the the person at the counter. How is it possible in 2018 that picking up a key from a counter takes 15 mins of registration per customer? I'm sure that in 5 years some car rental company will fix this problem and eat a lot of market share from the others. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DRESDEN, DE - Reviewed by CAROLIN - 07 January 2019
" Best price experience "
" Very friendly staff and high customer service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MINAS - 07 January 2019
" Everything was great! Car was new, and actually received the same model as requested. The employee that process when I returned the car was very polite, professional and courteous "
" Everything was great! Car was new, and actually received the same model as requested. The employee that process when I returned the car was very polite, professional and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WUERZBURG, DE - Reviewed by BOYAN - 07 January 2019
" Fast renting and fast drop-off. Very nicely done! "
" I was very satisfied with the car the renting experience with europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by STANISLAV - 06 January 2019
" , "
" , "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by DIMITRIOS - 06 January 2019
" They give us an update car "
" Very helpful staff in Baden Baden airport "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by MOANE - 06 January 2019
" Hello ! Everything went well. I was not told when the advance paid for the car's guarantee was refunded. Thank you! "
" Everything went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HEIDELBERG, DE - Reviewed by ASHISH - 06 January 2019
" My initial booking was not confirmed until the day I needed the car. And autoeurope did not bother to inform me. I called them and cancelled the booking. I had to rebook and then everything was smooth from there onwards "
" I booked a VW polo and was upgraded to Ceat Ateca. The staff was very friendly and everything was super efficient and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by FERDINANDO - 05 January 2019
" Overall great 9/10 "
" Did not receive the car I actually ordered however still satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by TARAS - 05 January 2019
" Previous rental was canceled on short notice. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ATHANASIOS - 05 January 2019
" Very friendly and accommodating staff. Good condition of the car,maybe the tyres would need a change.overall , I would highly recommend Auto Europe. "
" Very positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PADERBORN, DE - Reviewed by DANIEL - 05 January 2019
" it worked fine, like it should "
" everything went smoothly. They even gave me an upgrade for free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ELEFTHERIOS - 05 January 2019
" Very nice "
" Very nice "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SCOTT - 05 January 2019
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by OLEKSANDR - 05 January 2019
" unpleasant "
" without warning and explanation charged the money, the deposit has not yet been returned, do not respond to my letters. from this I can conclude that the company absolutely does not value its customers and its reputation. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FLORIN - 04 January 2019
" I do not recommended to any people "
" Unfriendly welcome , staff working very slowly Old car (53000 km) and with some problems (radio without volume, noisy gearbox, heating system total inefficient, any additional options) "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 2
KONSTANZ, DE - Reviewed by ROBERT - 03 January 2019
" I got a super black friday deal with a comprehensive insurance package. "
" The car was spacious and well equipped for the category. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CHARILAOS - 02 January 2019
" One way fee (25 Euro, incl. VAT) was charged with additional 20% (5 Euro) airport fees. Auto Europe did not inform me in advance about this charge. "
" I had booked through Auto Europe a VW Passat which according to Europcar is considered as of higher class. They gave me a Renault Kadjar instead. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIGITAS - 02 January 2019
" same as above "
" We were very dissappointed, because we got a car, which had no wipers, therefore we had to buy new wipers on our expense!! Also, the car was quite damaged and cracked with quite big cracks. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by ALAR - 01 January 2019
" Car was ok and the drop off procedure was ok too. I am not satisfied for the extra paid money, thats all. Otherwise everything was good :) "
" I do not why but my credit card was not working at the desk, I had to buy extra insurance for ~190€. After that my card worked magically! I had to return full tank but from 60km before drop off at the Munich airport there was no gas station on the right side of the road so I could not full the tank. You charged me 3€ per litre for that. I think it is not fair price. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by CARLOS - 31 December 2018
" Hi, This is the fourth time that I rent with You. As usual, the car was perfect, and the leave empty option is indeed a very good approach. See You soon, Have a great 2019, Cheers, Carlos "
" Hi, This is the fourth time that I rent with You. As usual, the car was perfect, and the leave empty option is indeed a very good approach. See You soon, Have a great 2019, Cheers, Carlos "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FRANK - 31 December 2018
" Very reliable. Unlike Rentalcars.com you actually get what you pay for. "
" perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by CRISTIAN DAN - 30 December 2018
" Better than any other "
" Fine and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GIRTS - 29 December 2018
" Ok "
" Good car rent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by HENRY - 27 December 2018
" Very good car and very good service after the initial problem "
" Very good experience generally, though we were initially given keys to a car that was not there. The young man on the desk was very helpful and came to the car park to confirm that there was a car there the second time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AIKATERINI - 27 December 2018
" Despite the fact that i paid twice for a vehicle insurance and i ask for a refund of one of them i never got something back.Not even a professional reply "
" the company doesn't provide all the necessary at the time of booking and they overcharge the customer later on.When u ask for refund they don't using the excursion of "policy"which they don't make known at the customer at the first place "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by STEPHEN - 24 December 2018
" Overall the booking process with autoeurope was simple and the excess insurance package is also good value. "
" When collecting the car from the airport desk the person at the desk was very helpful and friendly and the upgrade offered was a good deal that I accepted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by WONG - 24 December 2018
" Good service, privide a safety and nice car "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by ABDULHAKEEM - 23 December 2018
" Its the worst car rental company ever, I suprised they reject my driving license while its complying with their conditions. My whole trip plan was destroyed!!! "
" Its the worst car rental company ever, I suprised they reject my driving license while its complying with their conditions. My whole trip plan was destroyed!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by PIOTR - 23 December 2018
" I was afraid after reading comments about Globarrent, but everything was smooth and easy. "
" I was afraid after reading comments about Globarrent, but everything was smooth and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MIGUEL - 22 December 2018
" All went well, I will be using Buchbinder and Autoeurope again. "
" They were efficient despite having few people working at counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by VINCE - 22 December 2018
" Smooth "
" Excellent experience. No probs at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CHIYAO - 21 December 2018
" Auto Europe is so convenient to book your car! "
" Very friendly when we drop off late, we appreciate you very much! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
STUTTGART, DE - Reviewed by GABRIEL - 20 December 2018
" Ok. New car. Quick pick-up. 5 min return time for drop-off. Thanks. "
" it was a very good experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by HOLGER - 19 December 2018
" I'm a long client with auto Europe but I do not agree with how the rental car companies pulling the money out of the client's pockets. "
" Even so, I had the super cover insurance, at the desk they told me that are scratches not covered and that they would deduct 1000 Euro if there was a very small one detected after the return. No choice I had to pay 35 extra per day. Same happened last year with Europe car but they told me everything should be covered with a 46 Euro extra. Then it turned out that is was at the end 46 euro per day. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by ANGELIKA - 19 December 2018
" Would recommend highly "
" Great service, fast and uncomplicated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DOREL - 17 December 2018
" I felt stolen! "
" I paid 265.88E for 5 days booking. At the airport we requested full insurance and an extra day. I was told that it cost me 200E and I accepted it. I brought the car one day earlier than the initial reservation and the 60% full tank. It took me 600E from the card, so with 400E extra and I did not understand why? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by DIMITRIOS - 17 December 2018
" No comments "
" I booked for a Mercedes and the proposed a Skoda , then a Ford Mondeo. I had to pay an extra charge in order to get a BMW. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by GEORGIOS - 16 December 2018
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEKSEI - 15 December 2018
" Poor Hertz service at Munich Airport, do not even try to use it "
" Requested car was not available, substitution provided, charged extra 100 EUR without notification of customer. No refund offered. Worst experience ever. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by LUIS - 13 December 2018
" Overall very satisfied with the service renting the vehicle y returning it "
" Excelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by PEDRO - 13 December 2018
" I had a problem with a delay in my flight which I communicated to Autoeurope. Autoeurope did not comunica-te to buchbinder and as s result my car was not available anymore. When I called autoeurope office I was met with uncooperative and arrogant staff who were unable to find me a solution other than loose all my money and make a new booking. Utterly unacceptable "
" Buchninderdid a good job. Autoeurope was completely incompetent "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LEONIDAS - 12 December 2018
" see above "
" I used the car only within Munich city for overall 170 Km. The booked price ( 42 euros for 3 days) was very competitive and the staff was very polite. Unfortunately I did non refill the car and -to my surprise- next day i received an extra charge of 76,43 euros (for the consumed 17 litters of petrol). As you can notice bellow, your local office charged me 3,74 euros (!!!) per litter PLUS 19% VAT. Please note that in Munich city the petrol price per litter is 1,60 euros in the gas stations. Although I called your -Munich airport- office, complaining about the charge, the answer was that the price of petrol is high in the airport area... And when i complained about the extra VAT charge the answer was..".this is it..." Bellow is the invoice for the petrol charge. Kosten für Mieter ZEIT UND ENTFERNUNG 09/12 - 09/12 1 @ 0,01 €/TAG 0,01 € SONSTIGE ERSTATTUNGEN 1 @ -0,01 €/MIETE -0,01 € TANK-GEBÜHR 17 @ 3,78 €/LITER 64,26 € MEHRWERTSTEUER 19.0000% 12,21 € Gesamt Gebühren: 76,47 € Verkauf To: VISA xxxx0049 09-12-2018 17:32:23 I would appriciated an answer from you Regards Leonidas Sideris lsideris@yahoo.com "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by OLEKSII - 12 December 2018
" Overall it was good! "
" Good service, need more transparent prices "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ANTTI - 11 December 2018
" Please contact me to discuss on the overcharged claim "
" Full deductible of 1000€ charged without presenting the realised repair costs, which would be much lower. Please, specify me.the detailed costs. Before that I refuse to pay anything. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by ANDREY - 11 December 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by ANDREI - 10 December 2018
" 1/ fas 2/ friendly 3/ good stuff condition "
" Everything was good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by EVAGELOS - 10 December 2018
" The car was excactly, that i booked, in very good condition. "
" I am very satisfied with the AVIS. I faced some problems to find the excact position to Pick-up the car, and none was there to deliver the car and explain me some things for the car. When i was back, i have trouble with the charges. I'll send you a mail about this. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MENG KIAT - 09 December 2018
" As above. The car also did not provide device to hang our mobile when I use it for GPS navigation. This would bring a lot of convenience to the driver with a small cost. Surely I do not think the company expect us to bring ourselves on our holiday? This is a sign of poor service. "
" I have written to the company about us going over Hintertux for ski. I do not understand why an effort was not made to provide me with the winter tyres and never thought that our driving would be risky without it. Indeed when going up the slope at Hintertux, the car skidded and was unable to move up the slope. I have to stop and clear the snow several times beneath the 4 tyres and a short distance in front of them before I get on the car and move the car. This process was repeated many times on the slope. Luckily there was no car behind me as it was in the night time. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
COLOGNE, DE - Reviewed by VARVARA - 08 December 2018
" you can see above. "
" by the recantation through the internet it was not mentioned at all that the amount of money payed it was just a services fee and the actual car was costing double the money "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by OLEG - 07 December 2018
" Ok "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BONN, DE - Reviewed by AHMED ABDELAZIZ AHMED - 06 December 2018
" super "
" super "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by STOYAN - 06 December 2018
" As regular client of Auto Europe I was very pleased with the provided service "
" I was very pleased with Europcar service at Memmingen "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DANIEL - 06 December 2018
" Not optimal "
" The ordered car BMW X1 wasn't ready so we got a Kuga :( "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
HAHN, DE - Reviewed by CON - 06 December 2018
" no more comments "
" Not happy with return .The vehicle had damaged when collecting and when I return same with no damage by me .I had to show the damage that was already on the vehicle It was like I had damaged the vehicle . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by DMYTRO - 06 December 2018
" everything is easy and convenient "
" everything is easy and convenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEIPZIG, DE - Reviewed by ELIYAHU LIOR - 05 December 2018
" Very good "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by JOSE MANUEL - 04 December 2018
" it went all good "
" was really good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GATIS - 03 December 2018
" Everything was ok and easy. "
" Due to Ibdid not have a creditcard, Enterprise blocked 1000€ from my debit card "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HAHN, DE - Reviewed by HARALDS3 - 03 December 2018
" Nice! "
" Nice! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MAKSIM - 30 November 2018
" Generally ok, but cheap supplier will cost more than expected "
" First impression was rather positive, but their "full tank to full" is pretty weird. They did not check the car with me, and couple days later I received a bill with extra 9 euro for TANK-GEBÜHR. It looks pretty unfair. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by STEFANOS - 27 November 2018
" The vehicle was in a very good condition ,but it was very slow!!! "
" it was ok. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by CHIN KHUAN - 25 November 2018
" Next time need to asking for the detail other than Petrol do the counter person check for the engine oil, add blue, and other scratches before we use. "
" Overall should be good but they rent us lower class instead of Mercedes and they do not check about the Add Blue condition since our booking for unlimited kilometer. But they let us to claim back the receipt for Add blue when we told them we have to top up our self. This car do not provide seat hitter. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by ROBERTO - 23 November 2018
" All went smoothly. "
" There was no SW available so they offered us a big SUV, with navigation system and very spacious. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by MARIOS - 22 November 2018
" I am very disappointed because my booking was not fulfilled not because of my fault, the representatives of your company although they told me at every point how sorry they felt, never did anything towards offering a realistic solution to my problem. "
" At National Cologne airport office I had the problem of using normaly my credit card, a problem I encountered nowhere else in every other place I used my card during my trip to Germany. In addition to this, National failed to offer any alternative solution in me renting a car although I believe due to their continuous relationship with your company they would have achieved to find one for me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by PAUL MARCEL - 21 November 2018
" I am happy with the services provided by Auto Europe. I will use this company again in the future. "
" I was highly recommended by the front desk agent to have a full insurance even if it was mentioned that the renting costs include the insurance. As a result I paid 40Euros for 2 days of renting and 80 Euros for the insurance which is way to much. I realised that the initial offer was for marketing purpose only. Even if I asked for a manual gear car, they gave me the keys of an automatic gear car. I have to wait for another 20 minutes for the car replacement. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PARMENTIER - 20 November 2018
" perfect, as always when i rent via you guys "
" People are professional and extremely nice! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by NIKOLAOS - 20 November 2018
" no comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by GARY - 19 November 2018
" I enjoyed it "
" Staff was wonderful. Prices were a little expensive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by GUSTAVO - 19 November 2018
" No problems with autoeurope just with enterprise "
" Arrived at frankfurt airport and the guy from enterprise told me that he didn't have any car for me and i have to wait maybe 1 hour for the car. I had to call autoeurope portugal and they tried to arrange a solution for me. After waiting 30 minutes the guy from enterprise called me again and told me he finally had a car for me...... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by CLAUDIU AUGUSTIN - 17 November 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by NATHAN - 17 November 2018
" Old car, smelled of cigarette smoke. "
" Car smelled of cigarettes... "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
FRANKFURT, DE - Reviewed by QIAN - 16 November 2018
" service is good. "
" customer service is very good, but car returning location signboard is not very easy to find in Terminal 2. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by PETROS - 16 November 2018
" Will use again "
" Very good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BREMEN, DE - Reviewed by PAUL - 15 November 2018
" collection was great, drop off was slow. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by GEORGIOS - 14 November 2018
" excellent "
" excellent "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRAUNSCHWEIG, DE - Reviewed by TOBIAS - 13 November 2018
" My answer to question 4.) will depend greatly on your response to this review. I had intended to rent car every other weekend or so for the next year+, as I am currently taking a break for 2-3 years in Germany, after having served as a Christian missionary in various capacities for the last 25 years, mostly in Thailand, working among the poor, with children´s homes, university students and local churches. If Autoeurope showed some courtesy in the current situation, I´d be more than happy to not only highly recommend your company to friends, family and colleagues all over the world, but also to become a regular customer of your service. Kind regards, Tobias Knoblauch "
" Okay, my mistake: I should have booked the car through billiger-mietwagen.de instead on autoeurope.eu. I had found a great deal for a rental from Interrent on billiger-mietwagen.de via ("über") AutoEurope. It would have included a no-excess (Selbstbeteiligung) insurance policy, i.e. the reimbursement of any deductible / excess paid to the rental company. Thinking that I might get an even better deal directly from Autoeurope, I checked out Autoreurope.eu, and, to my great delight, indeed found the price for an Enterprise car of the same category to be a few Euro less. So I booked the car, thinking I have the same policy that I would have gotten on billiger-mietwagen.de. I admit that I stumbled over the part of the contract that talked about the liability, but maybe because it was late at night when I made the booking, it didn´t warn me enough to go back to billiger-mietwagen, pay a few Euro more and have a clear statement of the policy in my German mother tongue, rather than thinking that I had fully understood the English statement on your *.eu website. When I hit the curb / sidewalk in front of my sister´s house on Saturday, October 27th, after coming back from a fantastic 400 km daytrip to watch tens of thousands of cranes (birds) near Diepholz, Western Germany, it dawned to me that I might have to pay for the damage caused, without being reimbursed for it. At drop-off two days later, my card was charged an additional 600 €, besides the initial 250 € deposit. Given that there were only a few scratches on the right front rim, I was sure the damage would be a maximum of 300 Euro. Today, November 13th, I received the invoice from Enterprise, and with great distress and unbelief stared at the numbers. According to the invoice, it cost a staggering 786.40 € to fix a few scratches! Plus fees... A new rim should cost less than 200 €, and it shouldn´t take too much cost for the labor to change it. Indeed, I cannot help but to think that Enterprise doesn´t even bother to fix the scratches, as they do not pose a safety hazard, nor do they pose a visual nuisance. However, I do take full responsibility for the situation, but would nevertheless like to take the freedom to humbly ask and appeal to Autoeurope´s courtesy and generosity to reimburse me at least in part for the 835,90 € excess paid. Thank you so much for your kind consideration! Please provide an e-mail address for me to submit all relevant documents. I understand that the local Enterprise staff was just doing their job, and I do not blame them for what happened. While routinely asking me about additional insurance options, the Enterprise employee was aware that your company was normally reimbursing any excess paid by the customer. The voucher was, however, not checked in this regard. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by SERHII - 13 November 2018
" Very well "
" Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ERVIN - 12 November 2018
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DR. JOHANNES - 12 November 2018
" Do not offer Avis "
" Not the type of car I asked for Adjustment of seat height broken Dirty front window Wiper wash fluid just water, no additives "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by ARI - 11 November 2018
" Good car. Fair price "
" Nice staff. Good humor. Kind of fun to visit Alamo at Munich Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by KAROLINA - 11 November 2018
" Very quick process, the staff is nice and helpful "
" Very quick and staff helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by OLEKSANDR - 11 November 2018
" Definitely my next rent will be with Globalrent. "
" Super professional team. Brand new cars. Easy to check in and check out process. My rent was in Germany, stuff speak good English. Thank U guys, my trip was perfect with yours car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by IVAR - 10 November 2018
" The car was really new and an automatic while I paid for a manual. Everything want smoothly. "
" NA "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by CHRISTIAAN - 10 November 2018
" I was satisfied. "
" The drop off point was not clearly marked, I had to drive around a few times to find it. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by ALEXANDRA - 08 November 2018
" Everything was super! "
" Everything was super! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LAXMI - 08 November 2018
" Nice "
" Nice and smooth , though it took bit longer than expected to receive the keys "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAVIER - 08 November 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by PINO - 08 November 2018
" I was sent an email by this company about a reservation I never made. This led me to confusion cause I had made a reservation with another company. Operator said that there was a problem with my credit card and reservation had been cancelled. Situation got very confusing I reported but I still don't know the end. I am very sad for what I be been put through Because of this "
" I was sent an email by this company about a reservation I never made. This led me to confusion cause I had made a reservation with another company. Operator said that there was a problem with my credit card and reservation had been cancelled. Situation got very confusing I reported but I still don't know the end. I am very sad for what I be been put through Because of this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by WERNER - 08 November 2018
" None "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by FELIPE - 08 November 2018
" Very good "
" Nice new cars, affordable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MARJA - 04 November 2018
" My rating might be higher. It depends completely on the response I get to my request in this case. "
" Otherwise I was quite happy but I got some very essential disinformation at counter as I received the car. I had asked for manual Ford Focus and received an automate Jeep. This was all fine but the staff member said that the fuel is diesel. Also that would have been ok. We had a long talk about diesel prizes in comparison to gasoline and how to start a diesel engine. Therefore it was a big surprise as we realized that it was NOT a diesel car - because it was impossible to refill (fortunately!!) the car. We got the correct information from a bypasser at the station and confirmed it by calling at Herz help center. Later during our trip we had again problems with gasoline because there were several "Super" gasolines available. Another call to the Herz help center. Third time I encounterd the same problem as I was driving the car 5.30 am to the airport for the drop-off. My daughterr (who speaks fluent German) had taken care all the "gasoline discussions" during our trip and refuellings. So as I was for the first time alone in the car I couldn't fill the tank before the drop off. All this trouble was caused because we were told at the first place that it was a diesel car. With a petrol car I would have asked in detail which gasoline to put in in Germany and in France. I've rented a car abroad before and I've learned that it is the issue no I. Now I didn't ask that because diesel is diesel everywhere. I've sent information about this to Herz, too. And also a request that I will not be charged for the refilling as an operation because the tank was not full at the airport. If the information and request should have been addressed to you, I hope this is the right channel to dot it. Best regards "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
HAHN, DE - Reviewed by TARIK - 02 November 2018
" Very setisfied "
" It's a pleasure to rent a car from Globalrent, the personnel are very kind and renting procedure is simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by TEPPO - 02 November 2018
" I would rate the nice lady on the other side of the counter 11 - Extremely Satisfied, if I could! "
" I would rate the nice lady on the other side of the counter 11 - Extremely Satisfied, if I could! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by THOR - 02 November 2018
" Yes "
" Very nice person who gave us the car in Munich. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by KARL HEINZ - 02 November 2018
" All was good "
" As always at Global, staff very friendly and helpful.Vehicle very well and without any problems during the rental period "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by DIMITRIOS - 02 November 2018
" no comments "
" no comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by WAI YIU - 02 November 2018
" I have booked 2 cars under 2 different names, we didn't get the cars we expected and the car from Alamo needed to fill up with blue water right after 100 km away from airport and alarm on the tyre pressure "
" We didn't get the car we expected...We were told there was scratching mark although it was so tiny and definitely not resulted from any kind of inadequent using of the car... we still don't know the upcoming consequence from hertz!!! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 5
DUSSELDORF, DE - Reviewed by KANISHKAN - 01 November 2018
" Had a really great experience with the rental. The booking process is straightforward and the booking confirmation contains detailed information which is very clear and direct compared to any other rentals that I used so far. Looking forward to my next rental.! "
" Good customer support though the initial registration took a while(mainly due to long queue). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by ISTVAN - 01 November 2018
" O.K. "
" the deposit is still not returned!!! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by KIRSCH - 01 November 2018
" Superb "
" It was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by URMAS - 31 October 2018
" Excellent choice, good quality and price balance "
" Everything was great, fast and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by JUERGEN - 30 October 2018
" Was okay, a bit complicated to drop off. "
" Pushy sales staff that wants to sell all insurances with scare tactics. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by ERIK - 30 October 2018
" I miss the invoice. Can you please check this is sent? Spam also checked "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by FARAS - 30 October 2018
" Very unsatisfied, not professional, poor service "
" I booked my car from internet and had paid 230,12 euros. When i arrived at the counter at Cologne Airport your officer charged me extra 462,74 euros for the amount (deposit 250 euros + 212,74 euros) without giving me any reason for the 212,74 euros. One day before the end of my contract i went to your office at Monchengladbach and i asked the employee if i could renew my contract for a few days and he told me that it was ok. The next day 26/10/2018 i went to Monchengladbach office and the employee there told me that he couldn't renew my contract and told me to contact with Cologne's offices. I called there but nobody answered. Therefore your employee in a very rude manner told me to empty my car and give him the keys and that he couldn't renew my contract. Then they dropped me off at the train station from where i took a taxi to go to my destination for 60 euros. The whole procedure has caused me a lot of money and stress as well as disappointment from the service of your company. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JULIUS - 29 October 2018
" Fine, with the above reservations. "
" We were assigned a vehicle that had issues with excessive noise and did not run smoothly. (No company representative was in the parking area on pickup or on vehicle return. ) When we returned to the counter we were told that they were "closing up" - this was at 10:30pm, with the counter "open" until 11pm by schedule - and there was only one other set of keys in the drawer. That vehicle was, fortunately, suitable. The original customer service rep was helpful, the second one was not. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
DUSSELDORF, DE - Reviewed by GEORGIOS - 29 October 2018
" missing INVOICE !! "
" I asked for invoice but have not been asked for data. pls send me invoice : SABIC GREECE MEPE 14 Amfitheas Avenue, 17564 Athens GREECE VAT : EL998766200 "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
HAMBURG, DE - Reviewed by TIMOTHY - 29 October 2018
" Drop off was difficult and a surcharge was applied for a minor excess mileage, ie 4km "
" Drop off poor "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by CONSTANTINOS - 29 October 2018
" 8 "
" 8 "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
WEEZE, DE - Reviewed by RUI - 28 October 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by YURII - 27 October 2018
" It was first our experiens and all was ok! The car was new, only 1000km. mileage, very economical "
" It was first our experiens and all was ok! The car was new, only 1000km. mileage, very economical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEXANDER - 25 October 2018
" Very handy when searching for multiple car sharing companies "
" They did not return the deposit, but 2 weeks have passed since the car was returned "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOETTINGEN, DE - Reviewed by THEOCHARIS - 24 October 2018
" Easy to book and compare options. A good experience overall. "
" The prices are really appealing and if they stay at a similar level, I would most definitely recommend Europcar to friends and colleagues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARTIN - 24 October 2018
" Fast and responsive. Call back, if booked car is not available. "
" Booked a VW Golf class. When I arrived they wanted to rent out an undermotized 0.9 engine car and I had to pay extra for a real Golf class from Ford which had a totally outdated fuel consumption. Scratches in the car weren't in the report and nobody was in the pick up area. When returning the car, staff was very unfriendly and I had to go to the desk again, waiting for a long while as customers were cueing. Apart from that Buchbinder blocked 1000 Euro on my credit card - much more than other rental companies. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by KIVANC - 24 October 2018
" Good value for money. Every car to rent must have inbuild navigation device. "
" Helpfulness and friendliness of the counter staff was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STUTTGART, DE - Reviewed by IGOR - 23 October 2018
" Oben "
" Mein Auto ist kaputt gegangen und ich habe keinen ersatz gekriegt. Haben dann Problemme gehabt nach Flughafen zu kommen. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by PARASKEVAS - 21 October 2018
" All as described except the model of the car "
" We have paid for BMW and we got am Opel. Unflexible employee on the counter "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
HAMBURG, DE - Reviewed by GREGOR - 21 October 2018
" Best service I have ever had!!! "
" Best service I have ever had!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ARTUR - 19 October 2018
" ... "
" Not obvious parking entrance to drop-off the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by PETER - 19 October 2018
" Information that we had to collect the vehicle within 90 minutes we first heard at the desk. The lady said it was written on site but such an important information should have been written at rental confirmation. The lady at a counter was very rude to us. It's unacceptable! "
" Information that we had to collect the vehicle within 90 minutes we first heard at the desk. The lady said it was written on site but such an important information should have been written at rental confirmation. The lady at a counter was very rude to us. It's unacceptable! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by THOMAS - 18 October 2018
" All good. "
" Waiting at the counter to pick up the car took over an hour. There were two people working very, very slowly at the desk with no regard for the growing line. Then the vehicle had a lot of damage to it, which was not registered. This was not unique to us, as we then had to wait behind two other customers with the same issue to have the damage recorded. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by TOMMY - 17 October 2018
" VERY GOOD EXPERIENCE "
" GREAT DEAL "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KEZIAH - 17 October 2018
" Generally very happy. My only concern is that I am unsure about how long it will take for my deposit to be refunded. Please confirm. "
" Unsure about how long it will take for my deposit to be refunded. Please confirm. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by STEFANO - 17 October 2018
" I would give more transparency about the full liability of auto europe insurance "
" All was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KIM KOOI - 17 October 2018
" Happy working with auto Europe.. "
" Since 2016 I had good friendly services from all Munich Locations. I rent vans 3-4 Times yearly.. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ERLANGEN, DE - Reviewed by SAHIL - 15 October 2018
" Experience with Auto Europe is good. I am able to find good cheap deals "
" I am charged wrongly, and now have to spend lot of time on call to get teh bill corrected (hopefully) "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by WUTTHISAN - 13 October 2018
" Overall was a great experience with the service. "
" I made the reservation online and paid online weeks in advance. Howver, the car I reserved for was still not available. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by YACOV - 13 October 2018
" I have made 2 reservations with Auto Europe within one month and everything had been well done: The web reservations, the mail communication and supplier who has honored the contract. There were no damages or other claims that needed any further action. Thank you! "
" Overall good experience. A few issues to note: 1. In 2 cases card received where Ford cars instead of the ones ordered (BMW & Opel). 2. Once I have received a Dacia which was poor and has been replaced by a good Ford car (upgraded). I had to drive to Koln airport to replace the car. 3. In Dusseldorf airport where I have received the Dacia I was told that it was an upgraded car however in Koln airport another agent of the company told me it was not. 4. The Dacia car had electrical problems and maps in the navigation system of East Europe only and not Germany where I have rented it. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by SEVASTOS - 13 October 2018
" Traveling to Belgium and Nederland was requested and confirmed in the rental contitions when i booked, with no extra charges, but 10 € had been charged in my credit card at the rental desk . Beware for Hidden fees . "
" Traveling to Belgium and Nederland was requested and confirmed in the rental contitions when i booked, with no extra charges, but 10 € had been charged in my credit card at the rental desk . Hidden fees are not acceptable. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by CHLOE - 12 October 2018
" . "
" . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
HANOVER, DE - Reviewed by GAZMEND - 11 October 2018
" Great experience. "
" Nice service, professional staff. Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by PAUL - 11 October 2018
" This form would not let me submit it without filling in this box. That's the only negative with the whole experience. "
" Service reps were excellent at pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by STANISLAV - 11 October 2018
" Overall good. "
" Ordered VW Golf but received Renault Captur. This wasn't fair but otherwise this was my second time with Alamo and overall good experience. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JOSE - 11 October 2018
" Charged me beyond what was given online, for the drop off and GPS extra. Fees given by autoeurope are not transparent nor accurate. Not booking with autoeurope anymore "
" Charged me beyond what was given online, for the drop off and GPS extra. Fees given by autoeurope are not transparent nor accurate. Not booking with autoeurope anymore "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by JOHN - 10 October 2018
" . "
" Very helpful counter person in Munich - especially considering that I don't speak German "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ALEXANDER - 10 October 2018
" Excellent as always!!! "
" Great, very professional and friendly service!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOSÉ - 10 October 2018
" Interrent made me pay 25Eur that was not in the contract/voucher. I was around 40 min in the interrent desk to pick up the car. It's too much time. Very bad... "
" Interrent made me pay 25Eur that was not in the contract/voucher. I was around 40 min in the interrent desk to pick up the car. It's too much time. Very bad... "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
DUSSELDORF, DE - Reviewed by ALEXANDER - 10 October 2018
" Used to be an autoeurope fan, but would assume that you guys control the quality of the providers. If I book a full insurance with you, how can they even think about offering a separate one ?? "
" Without me noticing it, they added some additional insurance .. i only realized that when receiving the bill after the rental. Alamo = total scam "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AAKASH - 09 October 2018
" I have sent a claim along with complete documents for the excess charges levied to me by Hertz due to cracked wind screen amounting to 777.59 Euros. Request early refund of the amount as full insurance coverage was taken at the time of booking. "
" There was no issue wrt delivery or taking over of the vehicle except that the wind screen glass of car was found broken without any accident to the vehicle. Likely cause is temperature variations. This speaks poor on the quality of Renault vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by NICK - 09 October 2018
" Unless Auto Europe will act quickly and arrange the refund of the amounts incorrectly charged, there is a very low chance that we will use you services again. Regards "
" I made a booking with Auto Europe as I did many times before thereservation was made with full kasko insurance, full to full tank filling and unlimited milage. To our surprise the conditions were mixed up completely to those ordered at Auto Europe. Instead paying 68.83 Euro with a credit card charge as usual, the Avis stuff used the fact that my language knowledge was not so good and entered all kind of imaginary additions, so at the end I was charged with additional 111.29 Euros, which is 3 times the original rent amount !!! The fact that upon return of the vehicle I was asked if the tank is full which I answered positively and showed a receipt for the fuel buy, did not influence this unbelievable charged amount!!. We expect from you that you will arrange soon a credit of 111.29 Euros to the card you charged. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by MORDECHAI - 09 October 2018
" Always renting via Auto Europe only best possibilities, best prices very friendly user website, and most of all free changes or cancelations almost till the last minute "
" Very good service and vehicle received "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by YVONNE - 09 October 2018
" Ultimately, it's impossible for the customer to differentiate between Global Rent & Auto Europe in terms of where service begins or overlaps and ends. Frankly, I don't care. As a customer, I want a seamless experience. What is consistent about dealing with Buchbinder, your local partner, is that they employ some of the rudest staff available. There's not one bit of service thinking, empathy, understanding, willingness to understand the full picture or be accountable for the fact that they're in fact responsible for the full experience and cannot just 'brush off' what happened at check in as not their task to deal with or be responsible for. For example, I received an absolutely filthy car upon pick-up, not only that the car had a completely flat tyre. When trying to get out of the airport, to then have to go all the way back - with luggage & all! - to attempt to exchange the car incl. queue again, discuss and seemingly have to explain myself, when actually the mistake lies 100% with the rental company is beyond me and frustrating. The new car is then damaged, yet the damage is not entered in the paperwork and only added in handwriting directly in the parking lot. Unknowingly, I then left without car registration papers, assuming they'd be in the car glove box, as with every other rental company. Again, not my mistake. Upon drop off, I did not present the original protocol and am instantly made out to be this fool and am spoken to in such a rude manner that is appalling. I'm advised of a series of costs that would come my way because I've 'lost (!)' the car registration papers and can't prove the scratch on the side of the car wasn't there already when rented. Let me be clear, do not attempt to charge me! The car registration papers are for the rental company to provide! The damage has been noted in the protocol that the gentleman in the parking lot has and I have a copy of (simply did not have it on me at drop off). (At this point, I'll not go into detail as to why I'd expect empathy from customer service, other than I was visibly distressed having just attended the funeral of my father.) Lastly, I wish for a formal complaint to be made against Ms. Stemptinger. Her manners & behaviour towards customers is outright disgusting. A course in customer service & good manners would do her exceptionally well. This note will also be sent via email to your main customer service address. I expect an apology and explanation on how you'll rectify such bad customer service in future. "
" Ultimately, it's impossible for the customer to differentiate between Global Rent & Auto Europe in terms of where service begins or overlaps and ends. Frankly, I don't care. As a customer, I want a seamless experience. What is consistent about dealing with Buchbinder, your local partner, is that they employ some of the rudest staff available. There's not one bit of service thinking, empathy, understanding, willingness to understand the full picture or be accountable for the fact that they're in fact responsible for the full experience and cannot just 'brush off' what happened at check in as not their task to deal with or be responsible for. For example, I received an absolutely filthy car upon pick-up, not only that the car had a completely flat tyre. When trying to get out of the airport, to then have to go all the way back - with luggage & all! - to attempt to exchange the car incl. queue again, discuss and seemingly have to explain myself, when actually the mistake lies 100% with the rental company is beyond me and frustrating. The new car is then damaged, yet the damage is not entered in the paperwork and only added in handwriting directly in the parking lot. Unknowingly, I then left without car registration papers, assuming they'd be in the car glove box, as with every other rental company. Again, not my mistake. Upon drop off, I did not present the original protocol and am instantly made out to be this fool and am spoken to in such a rude manner that is appalling. I'm advised of a series of costs that would come my way because I've 'lost (!)' the car registration papers and can't prove the scratch on the side of the car wasn't there already when rented. Let me be clear, do not attempt to charge me! The car registration papers are for the rental company to provide! The damage has been noted in the protocol that the gentleman in the parking lot has and I have a copy of (simply did not have it on me at drop off). (At this point, I'll not go into detail as to why I'd expect empathy from customer service, other than I was visibly distressed having just attended the funeral of my father.) Lastly, I wish for a formal complaint to be made against Ms. Stemptinger. Her manners & behaviour towards customers is outright disgusting. A course in customer service & good manners would do her exceptionally well. This note will also be sent via email to your main customer service address. I expect an apology and explanation on how you'll rectify such bad customer service in future. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by MANJUNATHA KARTHIK - 07 October 2018
" Firstly, change is trip plan is sometimes inevitable and why is not possible to make a cancellation at all even though it was clearly mentioned that the reason for trip cancellation was extenuating circumstances? After every car rental through Autoeurope, why is the invoice not automatically sent out? Why should I as a customer ask for an invoice explicitly after every completed booking? "
" Firstly, change is trip plan is sometimes inevitable and why is not possible to make a cancellation at all even though it was clearly mentioned that the reason for trip cancellation was extenuating circumstances? After every car rental through Autoeurope, why is the invoice not automatically sent out? Why should I as a customer ask for an invoice explicitly after every completed booking? "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by EYAL - 07 October 2018
" Nothing special "
" 3 times I've rented the BMW X1 from Buchbinders and 3 times I got "a similar category car" the JEEP Ranagade. In no matter they are the same category, the Ranagede is a very weak and not in the same comfort level of the BMW. Even if they were the same category it is not likely to order 3 times one car and 3 times to get another one, unless it is a commercial scheme, they are publishing the BMW when they know they will not provide it! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by MITRITA - 07 October 2018
" FOARTE BINE "
" FOARTE BINE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by DANIEL - 06 October 2018
" Good experience "
" This time was very good. But I sent you a feedback for the previous one and you didn't answer this. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MARIUS - 05 October 2018
" The experience with autoeurope has been a very bad one, except that the car really was available at the destination, everything else was extremely disappointing. More about this, I wrote in a previous e-mail, that you did not even considered to answer. "
" - "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by EPAMEINONDAS - 05 October 2018
" MY EXPERIENCE WAS MARGINALLY POSITIVE. "
" I HAD TO WAIT 1 HOUR AND 30 MINUTES ON THE QUE BEFORE THE CAR WAS GIVEN TO ME. ALSO, ALTHOUGH I HAD BOOKED A SMALL CAR ( FIAT 500 OR SIMILAR ) I WAS GIVEN A VAN-LIKE CAR ( OPEL COMBO ), HOWEVER IN EXCELLENT CONDITION. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by FELIX MIHAI - 05 October 2018
" no "
" felix "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRISTOPHER - 04 October 2018
" Generally fine except the inconsistency in expected documents with Hertz. "
" Long wait of over an hour at the desk to collect vehicle. Staff levels did not seem sufficient. Inconsistency with email about expected documents - the email requested a driving licence and credit card, which I brought, but the staff member also wanted a passport, which I had not. The staff member was helpful and eventually sorted it out, but this was not ideal. Disappointed with charges added onto bill. Especially the 'cross-border fee' which was in addition to the fee already for a one way international drop off. I'm unsure how I could do a one way internationally without crossing a border so it seems to me this should have been included within the one way fee. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 04 October 2018
" poor inventory "
" did not have vehicle advertised. tried to offer not equal vehicle without credit settled on a lesser vehicle available "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ESSEN, DE - Reviewed by RAVI - 03 October 2018
" 1. When booking online at Auto Europe site, it clearly stated that the booking allowed unlimited kilometers. So naturally we didn't fully read the rental contract about the available kilometers a day (naturally). When we went to drop off the car, the staff at BUCHBINDER told that we were only allowed to do 200 kilometers a day and it will be charged 0.25 cents for every extra kilometer excluding VAT. This is the best example of cheating the customer. We travelled 482 kilometers and had to pay 83 euros EXTRA for this - that is double the amount for which we rented the car !!! - We demand refund. 2. I (the driver) was 25 years plus, in age at the time of booking (birthdate: 11.03.1993). Despite this, the staff at BUCHBINDER charged us the "young driver fee" WHAT FOR?! 3. Also the cross border fee mentioned in the rental contract is 10 euros, but the staff at BUCHBINDER charged 25 euros in total for both cross border fee + young driver fee. WE should be getting 15 euros refund. 4. Overall, extremely bad experience. "
" 1. When booking online at Auto Europe site, it clearly stated that the booking allowed unlimited kilometers. So naturally we didn't fully read the rental contract about the available kilometers a day (naturally). When we went to drop off the car, the staff at BUCHBINDER told that we were only allowed to do 200 kilometers a day and it will be charged 0.25 cents for every extra kilometer excluding VAT. This is the best example of cheating the customer. We travelled 482 kilometers and had to pay 83 euros EXTRA for this - that is double the amount for which we rented the car !!! - We demand refund. 2. I (the driver) was 25 years plus, in age at the time of booking (birthdate: 11.03.1993). Despite this, the staff at BUCHBINDER charged us the "young driver fee" WHAT FOR?! 3. Also the cross border fee mentioned in the rental contract is 10 euros, but the staff at BUCHBINDER charged 25 euros in total for both cross border fee + young driver fee. WE should be getting 15 euros refund. 4. Overall, extremely bad experience. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
GOETTINGEN, DE - Reviewed by PABLO - 01 October 2018
" Booking with auto europe is always very easy "
" My car was only available one hour later than my pick up time. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUEBECK, DE - Reviewed by MARGARET - 30 September 2018
" I'd expect a german car in german especially because I ordered something that would have some power not be gutless. Getting ripped off for what I paid is inexcusable. See above "
" Asked for an Audi 3. Ended up with an suv Renault that was gutless on the autobahn. The amount charged to my credit card initially and what the Europcar documents recorded was not the same. You ripped me off over $20e. Counter staff had very limited English so it took a long time and there was no help trying to figure out what the numbers were different "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
INGOLSTADT, DE - Reviewed by MARC - 29 September 2018
" They ask for proof that you live in Ingolstadt when picking up your rental car, be careful if you are a tourist. "
" If you are going to require proof of residency in order to rent a cay, you must state this before confirmation of booking. Not everyone lives in this town or country. They need to know that you'll deny them before they arrive at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BYUNG HO - 28 September 2018
" I made a reservation by expecting picking up VW golf but it was a toyota. I undestand what you meant by "golf or similar" but the car is not similar to that of golf in performance. "
" At first, AVIS had recommended Mercedes for the same drop off in PRG. so, I booked it thru other broker with confirmation. After that I found mercedes can not get into some east europe countries incl Czech from theit voucher. so, I had to cancel it. I don't undestand how they recommend a car which can not get in the country in the contract. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
COLOGNE, DE - Reviewed by MARKUS - 27 September 2018
" Du brauchst sehr lange und gute Nerven "
" Am Schalter wurden wir noch nicht mal begruesst, dann kam ein Bearbeiter der sehr nett und kompetent war. Wir gelangten zu der Abholstelle unser Auto war nicht da fuer eine gute 1/2 Stunde. Dann kamen wir zur Ausfahrt Schranke und unsere Karte hat nicht gearbeitet. Wir haben gute 1 1/2 Stunden gebraucht um unser Auto zu bekommen. Das Auto war gut das abgeben kein Problem. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MARTINS - 27 September 2018
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAHN, DE - Reviewed by PIERLUIGI - 27 September 2018
" hassle free "
" no issues. All smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by YAACOV - 26 September 2018
" The receiving of the car took very long, about 45 minutes. The car was advertised as BMW but we have received a Ford. We understand now that most of the cars Buchbinder uses are Ford. The car we have received wass good ane we had no problem during this rental however with the next car we have rented from this company (Dacia) we did have problems and had to drive to the airport to replace it. The replacement car we drive now (Ford) is very good and the service was good in Cologne airport. "
" We have reserved a BMW but have received a Ford. All the test was fine "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SALVU - 26 September 2018
" Good value for money "
" First of all the deposit amount for the car is not yet released and it has passed four days for rental. At collection the car was not available immediately due to late arrival from our side as we had a delay in flight. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by EVANGE - 25 September 2018
" EVERYTHINKG FINE "
" VERY GOOD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by ROBERT - 25 September 2018
" ? "
" I have just noticed that I have been charged for; - Fuel Up Front Option being Eur 72.84 when I did not opt for it. In fact I returned the car completely full. - The base rate actually charged for the vehicle was Eur 256.61 and not Eur 200.43 as noted in your Auto Europe site. I think this is misleading and will check on this further. - The vehicle I have been given is in desperate need of a maintenance service as it vibrates big time when it exceeds 105/110 kph. In fact I had to drive it under 100 kph to be on the safe side. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BALASUBRAMANIA - 24 September 2018
" Of two rentals - one was good and the other very bad. "
" Disappointing. Despite charging the full amount at the time of booking how can Europcar hold the car just for an hour after the planned time to pick up the car? If the customer has paid for the vehicle that vehicle CANNOT be made unavailable to the renter. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 5
NUREMBERG, DE - Reviewed by MAURI - 24 September 2018
" will rent again, all OK "
" very satisfied, great car and excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by SEBASTIAN - 24 September 2018
" I was unable to rent the car as I did not posses and international drivers licence. Auto Europe DID NOT verify this before deducting payment. I request my money back. I can send to the desired email the proof that the car was not rented. "
" na "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by NICOLE - 24 September 2018
" Retrospectively, I was charged for a UPS Upgrade CS. Whatever that is. I called them to ask and got no information. "
" I was charged for a UPS Upgrade CS. Whatever that is. I called them to ask and got no information. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEFANOS - 24 September 2018
" The only problem with my experience was the language, the people didn't talk English or they were had poor English skills. Also at the drop off the lady that checked the vehicle passed me to a colleague of her so I could talk and finish the process. "
" The only problem with my experience was the language, the people didn't talk English or they were had poor English skills. Also at the drop off the lady that checked the vehicle passed me to a colleague of her so I could talk and finish the process. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by RADU DANIEL - 24 September 2018
" All in all great experience "
" Great clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FARIZ - 21 September 2018
" Not the best car rental experience. "
" Too much red tape not written clearly enough when the booking was made online. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by EILEEN - 20 September 2018
" The experience with Auto Europe was equal to or better than any I have had with an auto rental company. "
" Everyone involved was very helpful and efficient. We did not have to wait to pick up or drop off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WEEZE, DE - Reviewed by ISTVAN - 20 September 2018
" Easy to book, clear about the conditions. "
" Fast, accurate, kind, perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MYKHAILO - 20 September 2018
" It's hard to add something to the excellent service! The only thing - it would be desirable that when you make a reservation and indicate that you will be traveling to another country, it was immediately said that these are additional costs and taxes. Since I had to pay an extra almost 40 euros. "
" Everything was at the highest level !!! Service excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by GEORGIOS - 20 September 2018
" Everything was ok from the beginning to the end "
" Polite staff,nice service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by HENRIK - 19 September 2018
" Ecellent car, but as mentioned did not like that affair about the foreign driving license, therefore can not recommend to book a car with Buchbinder. Avoid this company. "
" Upon checking-in, the Buchbinder-clerk at FRA - airport said he would accept only international driving license, but not a brazilian driving license. When booking the car nobody told me and there was no advice at all. Other companies in Europe accept brazilian driving license. Got the car only, because I have also a European driving license. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by CHARLES - 19 September 2018
" Dizaster. I arrived 1hr late to the counter and she told us that your car is not available any more because we were 1hr late. She offered a bigger car and we had to pay another €100. We we went to collect the car we have found a mini van opel cumbo. We returned to the counter so that we have a smaller car but not help was offered. We wanted to go to the alps but with this van it was a bit of problem as the engine is too small. A lot of petrol was consumed. We are thinking that if you do not book directly with the agent and book through auto europe they do not give you the same service and "
" Dizaster. I arrived 1hr late to the counter and she told us that your car is not available any more because we were 1hr late. She offered a bigger car and we had to pay another €100. We we went to collect the car we have found a mini van opel cumbo. We returned to the counter so that we have a smaller car but not help was offered. We wanted to go to the alps but with this van it was a bit of problem as the engine is too small. A lot of petrol was consumed. We are thinking that if you do not book directly with the agent and book through auto europe they do not give you the same service and "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by BOGDAN - 19 September 2018
" Still waiting to see how you guys are going to handle my complaint. Depending on that I will decide if its worth doing business with you ever again. "
" Very bad experience from the time waiting in line at the counter and until dropping off the car. Rude counter staff, a car not at all similar to the one booked, car full of damages and bad equipped. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
DUSSELDORF, DE - Reviewed by SANFORD - 19 September 2018
" The booking was easy. I did not find any significant benefits or discounts from the website. It was normal and hassle free. "
" The car I rented was located in the wrong parking space on the other side of the garage. I could not find the vehicle and had to return to the counter because there was no attendant in the garage. They gave me the correct number and 45 minutes later, I was on my way. I am usually happy with Buchbinder but, this mistake caused me and hour of time and I was late for my job because of it. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JON - 19 September 2018
" Overall a good experience. The people at the airport in Munich spoke great English and helped us get what we needed. "
" It was very good. The pick up and drop-off were easy once we figured out no-one was going to inspect the vehicle with us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GARMISCH, DE - Reviewed by GORDON - 19 September 2018
" Website works well, is easy to follow and never any problems at pick-up. Probably the best site for one-way hires. "
" Pick up was a little slow and Hertz wanted to charge an additional 35 euro if we wanted to cross the border out of Germany. (Pick up was 20km from the Austrian border) "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by MANAN - 19 September 2018
" hi , i have still not got my payment back. "
" hi , i have still not got my payment back. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by DANIEL - 18 September 2018
" see me previous comment about avis "
" We'd like to summerize our experience with AVIS between the dates: While driving from Hamburg to south Germany, a warning regarding whells was set on deshboard. We called your one of your branches, that told us to reach one of the checking points. There we've been told all is fine. During our vacation, the warnings continued to appear. We stoped several times at gas stations, checking the air. And calling the support line claimed it's because of the low tempreture. On our return from south Germany to Hamburg, still issue occurred. This time we went to FrankFurt, going from one station to another while calling your call center, until we've been told to reach the airport,where there's a replacement car. We had to wait for a few hours at the airport, because no car on our level was available. All in all, we lost precious time from our vacation, with a four year old... "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by ROBERT - 18 September 2018
" Counter staff were polite and very helpful. Great car - Ford Kuga automatic diesel Great efficiency by staff on returning car.However, is there a number of cars in one go, this could create some congestion. However, staff were very efficient and cleared queue immediately. "
" Great Service and excellent quality cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by MIROSLAV - 18 September 2018
" Auto Europe was OK during booking "
" I'm still waiting for the documents related to the 280 EUR damage charged to my credit card "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ANUPAM - 17 September 2018
" Booking experience online was fine "
" The counter staff was slow and not efficient. We're mot interested to rent out the car "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by URMAS - 17 September 2018
" Yes! "
" I had got not the same class car as I ordered. I ordered Seat Leon or similar( VW Golf, Opel Astra, Peugeot 308, Ford Focus ...) but get Seat Ibiza similar Ford Fiesta. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BERLIN, DE - Reviewed by JESUS - 17 September 2018
" . "
" Staff at counter unfriendly "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by LIVIU - 16 September 2018
" 1. GOOD price 2. Very fast response when I need support. (I ask for an invoice and in less than 20 min I receive it. WOOWW!!! "
" At drop off, there was no staff to take the car. So if something went wrong after I park the car, there is a possibilitie to be charged with a fee, even if there was not my fault. I did not received my money as a guarantee for gas, not even now. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by KONSTANTINS - 14 September 2018
" Good service, good prices. "
" Good car, but not very clean from outside. No other complaints. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ROLF - 13 September 2018
" OK "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
HEIDELBERG, DE - Reviewed by CHIH-YUAN - 13 September 2018
" Recommend to use Auto Europe "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARCEL - 12 September 2018
" Car ok.Except interior.Very dirty. "
" The car was dirty at pick up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by RENATO RENE - 12 September 2018
" I rent many times by them per year, their staff are always helpful and thoughtful "
" Very helpful got a good discount to upgrade "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by FRANCIS - 12 September 2018
" No complaints at all, positive experience "
" I cannot remember her name, but a Dutch female staff member at Köln Hbf was very professional and exceptionally friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by YOUNGTACK - 12 September 2018
" be quick and easy "
" It's not nice, and the staff is arrogant and lacks explanation. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NAZAR - 12 September 2018
" very easy and efficient "
" the only minus was long queue on pick-up and the cross-border fee they introduced recently (for crossing the border between Germany and Austria). all the rest was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by GABRIELE - 11 September 2018
" Have been booking with Autoeurope for years and have never been disappointed when it comes to customer service. Any issues that might have come up were always taken seriously and looked into. Very professional! Besides that prices speak for themselves. Keep it up! "
" I would like to specify that my experience with HERTZ Hannover has been great. Friendly and efficient staff!!! Car hire companies (though they carry the same name) can be sometimes like day and night. I would definitely book with Hertz Hannover again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by NIKOLAOS - 11 September 2018
" it was quick, clear and efficient "
" The car was perfect but the behavior of the staff at the joint Avis/Budget counter at Dusseldorf Airport was very disappointing. There were 4 members of staff (3 + 1 supervisor) but they were only dealing with two customers at a time. There was a long queue and I had to wait approximately for 30 minutes. The supervisor was doing nothing; there were customers with apparently complicated bookings and she was just staring blankly at the staff. When it was my turn the customer representative tried to aggressively sell me a more expensive car from the one I ordered and when I declined he told me I was getting a car that was at a lesser category from the one I ordered. When I mentioned that he told me that he thought I'd like this car better from the car he could give me from the category I ordered. I told him that I didn't like any of the cars he suggested and then magically he found a car that was actually great. (I had ordered a Ford C Max or similar, he suggested a Mercedes C Class with an extra charge, and when I declined he said I'd take a Seat Leon which is from a lesser category because he only had a Kia in my category. At the end he gave me a Citroen C4 Picasso with which I was very happy). He also tried to sell me extra insurance which I already had, so he wasn't paying much attention. Finally, he told me he'd send me the contract over email but I never received it. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by JOHAN DAVID - 09 September 2018
" Absolutely no comment whatsoever, this was not my first time via auto Europe that I rent at Avis Dortmund, always very professional and friendly staff which makes it a pleasure renting a car at Avis Dortmund Johan Bies "
" Fantastic staff, very client oriented good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by JOHAN DAVID - 09 September 2018
" Same as the comment before "
" Big surprize at rental, the break was not a break but a hatchback so I had to upgrade the car at additional cost plus the fact that I traveled to the Netherlands was an additional 25 euro fee, which is not applied by other car rentals Kind regards, Johan Bies "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by CARLOS - 08 September 2018
" This was the second time that I rented a car with you. No issues :-) "
" This was the second time that I rented a car with you. No issues :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MARCOS - 08 September 2018
" same as above "
" I would like to complain about the fact that as I selected and paid the additional insurance during the web booking process (as offered proactively on your web). Once at the counter I was offered again an additional insurance, the staff had no idea that I had already selected one, in fact they could not see it as they were claiming it was from another insurance company and they had their doubts whether the protection selected was really a good option as they were claiming I was not really protected... "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by RAO - 06 September 2018
" Nothing more to add. "
" I reserved a small car ith automatic transmission and with GPS. I did get one with automatic transmission, but with no GPS. Overall it was a good experience. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BADEN BADEN, DE - Reviewed by COLIN - 06 September 2018
" Apart from gps problems all else was good "
" The car had gps included but it stopped a couple of times stating problems in navigation which soemtimes Lasted for hours & we had to use mobile roaming and google earth which came quite expensive in the end. There was no one at desk when we dropped car off to tell them about it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROSTOCK, DE - Reviewed by AUDRIUS - 06 September 2018
" I was booked car from 12:00, but araiv 13:06 and they say it was automatically cancel may booking becouse they wayt one hour. I didn't know that so locky for me they was able to help me and rent a car but it will be nice to have this information for the future. "
" All good, just maybe car can be more clean inside. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUSSELDORF, DE - Reviewed by MICHEL - 05 September 2018
" Very negative "
" I drove off with the car, and as I exited the parking realized the gas tank was 1/8 down. Upon returning the car and explaining the problem, the staff was very unhelpful and borderline rude and demanded a picture as proof. I do not drive around with a phone in my hand, and all these years renting from budget, I have never had such poor customer service and bad faith. Why would I lie about the tank not being full? A complete lack of customer service, not to mention I had to speak to 2 different staff who were slow, completely unwilling to assist, and offered zero solution to my problem. I strongly demand a resolution. This is not acceptable to treat the customer as a liar and a cheat. Not ok. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by ALENCAR - 05 September 2018
" Very pleasant experience. Easy to book with fairly good price. "
" They blocked 530 euro as a deposit fee on my credit card and this amount wasn't returned yet. I'd like to understand why this is taking so long. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BESNEA - 05 September 2018
" I paid for an opel insignia and i receive a lower car, ford focus. "
" I paid for an opel insignia and i receive a lower car, ford focus. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERLIN, DE - Reviewed by LUMINITA - 05 September 2018
" The experience was positive! "
" The staff was extremly kind and the car was over expectation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by YURI - 05 September 2018
" All OK "
" All OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by PLAMEN - 05 September 2018
" .. "
" .. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JOSEPH VICTOR - 05 September 2018
" I had ordered a station wagon and none was available at the counter at the time of pick up. The alternative station wagon was automatic and I requested a manual transmission. I was give an alternative vehicle with a reduced engine capacity not so adequate for long uphills. "
" I had ordered a station wagon and none was available at the counter at the time of pick up. The alternative station wagon was automatic and I requested a manual transmission. I was give an alternative vehicle with a reduced engine capacity not so adequate for long uphills. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by FRANCESCO - 05 September 2018
" not good "
" We paid an amount online and then the receipt given to me was completely different. 206.32. They put as advanced payment 113€, but we paid 127€ to you at the moment of the rental. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by PAIAM - 04 September 2018
" In general I was solidified but a bit confused with the invoicing process. I thought I paid for the full coverage of insurance but it was not the case and had to pay on the spot to Hertz. The main question for me now is that I would need to have a total invoice issued in the name of a company comprising all what I paid and not sure how to get one. Would deeply appreciate support to get this invoice. "
" In general I was solidified but a bit confused with the invoicing process. I thought I paid for the full coverage of insurance but it was not the case and had to pay on the spot to Hertz. The main question for me now is that I would need to have a total invoice issued in the name of a company comprising all what I paid and not sure how to get one. Would deeply appreciate support to get this invoice. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MICHEL - 01 September 2018
" Rather easy to book "
" Hertz make a lot of profit by renting one way vehicle. Having a car in Germany with a Belgium plate and driving it back to Luxembourg on the way to Belgium give 3 advantages to Hertz. 3 times one way fee charged to their customer. Good way to make profit without sharing this service with customer. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by RAMIRO CONSTANTIN - 01 September 2018
" Already recommended AutoEurope to some of our friends. "
" Easy to find and rental was very quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MOHAMMAD - 31 August 2018
" i recently rented car throw ur website first of all, when i arrive to the budget desk at Frankfurt airport they told me i need insurance because the insurance i took from ur web not enough and i pay 550 EURO for super cover insurance extra and they took also 300 EURO deposit Finally today they took from my visa card 713 EURO i don't know why "
" BUDGET respect ur costumers "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
HEIDELBERG, DE - Reviewed by KENNETH - 30 August 2018
" As above. Pick up staff were great. Car ran well. Drop off experience was a nightmare!!! "
" The woman who was at the drop off in Berlin central station office (older woman with shorter blonde hair) was exceptionally rude and service was as bad as one could expect. The doors were locked when we arrived. We waited over 30 minutes for her to arrive. She was rude. Does not know how to smile. Did not apologize (although maybe it was her lunch and smoke break). Then proceeded to try to charge us an extra 24 hours because we were "an hour over" our time. We tried to clarify that we did not get the car until "3" (which wasn't a problem as they cleaned it, thus the delay) but she wanted to insist it was a check out an hour or so earlier. She refused to call the office in Heidelberg, where we picked it up, do double check AND refused to acknowledge that we waited over 30 minutes for her even to open her office door to us at drop off. A terrible way to end an otherwise excellent trip to Germany. FYI! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by EBRAHEEM - 30 August 2018
" It was easy reservation, but car availability is not gurantied "
" 1-Initially we had to wait in line for almost 1 hour to get our car 2- at counter our ordered compact car was not available, and counter staff told us only 1 car available which is suv ( although we do not want an suv ) but we had to take it since its the only car (as he told) and we are already late for our reservations 3- car check up was on computer at counter and we had to sign the car check up at counter without accually seeing the car ( the car had damage which was marked wrong at check up card) but fortinatly when we return car the guy check system again and confirmed the car damage again 4-the car was clean and work efficintly "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
KARLSRUHE, DE - Reviewed by RAYMOND - 30 August 2018
" Overall it was good. Will rent with auto-europe again! "
" It went very well! Pleasant rent, maybe I'm only renting for 2 days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by PETROS - 30 August 2018
" The only premonition I faced was that they did not inform me from the office that I had to deliver the car to the station's parking lot, and because I was working I could not go to the address that the reservation said. Also I return the car in Berlin on Sunday 29 August 2018 as it was at my drop-off information. I contact the local HERTZ office in Berlin Station and they informed me that everything was fine and the blocked amount would be returned at the end of the day. The blocked amount has not being returned yet. "
" The only premonition I faced was that they did not inform me from the office that I had to deliver the car to the station's parking lot, and because I was working I could not go to the address that the reservation said. Also I return the car in Berlin on Sunday 29 August 2018 as it was at my drop-off information. I contact the local HERTZ office in Berlin Station and they informed me that everything was fine and the blocked amount would be returned at the end of the day. The blocked amount has not being returned yet. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHANNES - 29 August 2018
" As mentioned above, the insurance policies are not really clear when doing the reservation. "
" The insurance policy was not at all clear. It should be more clear from the start, that you either need to have 1000€ deposit, or 250€ deposit + 150€ additional fee. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by KYRYLO - 29 August 2018
" My wife were hospitalized so our travel was cancelled, this happens before day when we should take auto, almost all companies return money or some % of bookings, only autoeurope said that we will return nothing. Thank you, never again and will not recommend to any friend. Shame on you "
" My wife were hospitalized so our travel was cancelled, this happens before day when we should take auto, almost all companies return money or some % of bookings, only autoeurope said that we will return nothing. Thank you, never again and will not recommend to any friend. Shame on you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by BOGDAN GEORGE - 28 August 2018
" Very friendly staff, new/modern car, prompt drop-off. "
" Very friendly staff, new/modern car, prompt drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JORGE - 28 August 2018
" It was in general O.K "
" It was in general O.K "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MRS A - 27 August 2018
" They were all so helpful and attentive to our needs... Thank you so much... Would definitely happily recommend them again & again.. "
" They were all so helpful and attentive to our needs... Thank you so much... Would definitely happily recommend them again & again.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LENNART - 27 August 2018
" The booking process was easy and the rental cost was very reasonable, but AutoEurope need to make it possible to include the cross-border fee when making a booking. "
" 1. We got redirected to the Buchbinder counter at München Airport and had to queue there for a long time when picking up the car. 2. We wanted to be able to use the car outside of Germany (Austria, Italy, Switzerland) and had indicated this on the booking form, but I still had to pay twice the cross-border fee (€20 instead of €10) since it hadn't been prepaid -- despite the fact that there was no way to add and prepay that option through AutoEurope. 3. Our rental agreement included 200 km/day but shortly after we picked up the car, we noticed that our contract listed a check-out odometer reading of 21896 km whereas the odometer on the car actually said a little over 23000 km! Either this was a clumsy mistake by the check-out agent or they were trying to have us pay for over 1000 km in additional usage! Fortunately, we received an updated rental agreement with the correct check-out odometer reading after I called them and complained about the error, but this makes me unlikely to ever want to use them again. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by PEDRO - 27 August 2018
" Very good experience "
" Excelent atention in check in and check out. The car was very good and I have not problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by IAN - 27 August 2018
" Smooth & easy to book. Clear instructions. "
" Overall very good. Good instructions. I booked a VW Golf but got a Peugeot 380 GT which was great due to the larger size and power. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
STUTTGART, DE - Reviewed by RAZVAN - 26 August 2018
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by YEVGEN - 25 August 2018
" Satisfied "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by DAN - 25 August 2018
" Brand new car provided! "
" Excellent service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CARLOS - 23 August 2018
" No issues, next time I'll try another petrol refilling possibility. :-) Cheers, Carlos "
" Hello, It would be great to have one near the city center, like in Hauptbahnhof - Frankfurt, with the same conditions as the ane at the Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUENSTER, DE - Reviewed by MARCIN - 23 August 2018
" No info about an additional border-crossing fee prior to picking up the car "
" Almost all was good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DIRLAU - 23 August 2018
" I'll do it again, if case "
" Smooth interaction, car delivered as expected, on time. Friendly and helpfull staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by USMAN - 23 August 2018
" Lets see how autoeurope helps me deal with global rent scam "
" In my 15 years experience of renting cars, this is the most pathetic service I have got, and it is more like a scam rather than a car rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BERLIN, DE - Reviewed by PANTELIS - 23 August 2018
" I am very satisfied "
" I am very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DARYA - 22 August 2018
" All was perfect "
" All was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HUBERT - 22 August 2018
" Very expensive but otherwise good. "
" The insurance fee was pretty steep compared to full insurances paid for other hired cars on other holidays including during 2018. We also think that being charged such a hefty amount to take the car to Austria was just a way of making even more money. The high insurance bill should have been more than enough. In the end, we ended up paying almost € 300 for just the insurance and to be allowed to take the car to Austria when we had paid just over € 300 to rent the car. Even though we paid extra to take the car to Austria, we still had to pay a further 9 Euro something to get the Vignette!! Quite a rip-off! Otherwise all was ok. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NUREMBERG, DE - Reviewed by AIDAN - 22 August 2018
" easy and pretty good value "
" the car was very easy to collect, was very new and clean, and was very easy to drive. The drop off of the car was almost too easy, with nothing to sign or any checks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by ANGELOS - 21 August 2018
" no problems "
" no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JONATHAN - 21 August 2018
" Car was upgraded to a bigger one because the one ordered was not available, which was a welcome upgrade. However, we waited for 3.5 hours (three and a half hours) to get our pre-paid pre-booked car! Out of the 6 booths, only 2 were operating and there were lots of people in the Thrifty/Hertz booth. "
" Car was actually from Hertz not Thrifty (they share the same office it seems). Please see comments further down. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by NILS - 20 August 2018
" We have been using Europcar and have found their car condition and quality to be much better than we experienced with you. The service from staff was good. Also wonder why an electronic copy of contract was not acceptable? "
" Found the car to be quite dirty. An older model car also. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BERLIN, DE - Reviewed by EDVARD - 20 August 2018
" Long time user of Auto Europe. "
" I booked Mondeo station wagon or similar and I was given Citroen C4 Picasso which is not as capable in German highways. We also had problems in fitting all our luggage. Is this same category? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by DIMITAR - 19 August 2018
" In case, you do not deal with the problem within 7-days, I will know, that I can not trust your company, and you do not protect yours customers. The best offer, you gave me, was from Dollar, but then it became the most expensive ... this way of business is not correct. I expect you to make a refund of 55 euro within 7 days, In another case, I will ask for my rights! "
" With looking at your offer, I said that I am going to travel to Austria and Switzerland, after that, to me was given a price of 174 euro. When I was confirming the order, I wrote down all the details from my credit card. Until this moment, DOLLAR did not informed me, that traveling in another country , except Germany, I will have to pay an extra tax. After I received the voucher, I read that for traveling in another country, but Germany, I have to pay extra. I travel just to Austria. Germany and Austria, are countries from Schengen Area, which means, that between them, there is no border, so that I have not gone through one. Despite, with returning the vehicle, I had to pay an extra tax of 65 euro. After I have asked, about the reason of paying this tax, the employees, reduced it to 55 euro, and explained that the reason is my travel to Austria, what term did not exist in the offer you sent me. I will not use Dollar's company anymore. If the amount of 55 euro, that I should not pay, I will not use your company, too. I am a lawyer and I will inform the European Judicial Institutions. In case, the refund of 55 euro is not made, I will describe the situation in some Internet forums , how your company and Dollar want to collect from customers money, that they need not pay. I reserved from your company, because you were recommended by friends of mine, who are your clients for about than ten years. They are also sure, that will not work with you, anymore, in case you do not deal with the problem! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by RONALD - 19 August 2018
" I've rented maybe 50 cars from you over the years. I like Autoeurope.de. But I am not in love with you. I've had small problems like this one, and bigger ones with your rentals. I don't get very good support from you when a problem does occur. You focus on customer service. But I've learned that the rental car companies are your true customer, not me. I stay with you because usually the rental terms are clear and the rates are generally the best. Your service not so much. I've come to expect some surprise or little rip-off with every car I rent. I'll fight if it is too big. Otherwise, I just write it off. Rental car companies are basically crooks and most of the agents at the rental car counters are not very trustworthy. I never expect any real help from you on a rental problem. My feeling is that you are leanly staffed and have more important things to worry about than a problem a renter might have. I can't remember any occasion when you took my side. Usually, I just get a "form-letter" type email from you that tells me nothing of value. "
" The rental counter agent was very friendly and spoke excellent English. However, the reservation printout I received said I "accepted" all extra insurance when I accepted none since it was already included in my Supercover. He said that "accepted" means included. If so, the wording should have been "included", not "accepted". I got a double upgrade to a Ford S-Max -- a car that I am not familiar with. It turned out to be as big as a panzer. How am I supposed to park this car in a parking garage? Or drive it in small villages? Am I going to walk all the way back to the rental desk and start all over again to get a smaller car? No. I was under some time pressure. There was also an extra E53 charge for taking the car outside Germany. I saw this on my voucher but I never saw it when making the reservation. It only asked me if I would be taking the car outside Germany (we took the car to France and Luxembourg in addition to Germany). I feel this is nothing but a nuisance charge for the customer. The final charge on my credit card was more than E53 too -- it was more like E62. Maybe 19% VAT was added onto this. Who knows. Once they have your credit card, you are at their mercy. Am I going to fight with them over an extra E10? No. I've learned to accept this kind of nonsense from car rental companies. Of course, I got ripped off by Sicily By Car (Autoeurope.de) and got nowhere when I complained. Live and learn. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by BESIM - 17 August 2018
" You can improve communication specially when we pickup the car in Dortmunt the lady in charge was not plesant as need to be in communication with customer. "
" The car was not cleaned! The aditive of blue was empty and we re fuled twice! "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
DUSSELDORF, DE - Reviewed by JOVICA - 17 August 2018
" I called Autoeurope, and I was told something very strange: "Unless you show at exact time it is treated as no show" - I believe this must be a mistake as prepaid car is not the same as table in Restoration or fight ticket! "
" due to delay of the flight "car was alreay rented" and we have been offered either to wait "Minimum 2 hours" for a car in the class or pay additional. I haven't believed them a word. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by ADAM - 16 August 2018
" I am not sure what is the difference between the two companies? "
" There was some confusion about rental price and insurance details. The car was beautiful and in great shape. The drop off at Gare de Lyon was VERY confusing - more details about what to do and where to go are definitely needed. It would be good to put this information on your website, in the drop off details on the reservation and some additional signs at GdL. Also - the recorded telephone message is very hard to understand - it is some sort of robotised English message with a strong French accent and the clarity is not good. Also - I never received a final bill/receipt to explain charges? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by SIGURDUR T - 16 August 2018
" Being charged extra "eastern European fee" for driving to Luxembourg, even though the conditions on the web where I ordered the car clearly stated othewise. This is in fact illegal, and a breach of consumer protection laws. "
" Being charged extra "eastern European fee" for driving to Luxembourg, even though the conditions on the web where I ordered the car clearly stated otherwise. This is in fact illegal, and a breach of consumer protection laws. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
COLOGNE, DE - Reviewed by XAVIER - 15 August 2018
" It depends how Auto Europe treats my complaint to Global. I demand the full reimbursement of: - the 50€ for the fine - the 22€ for the insurance "
" I give an overall rating of "2" only because the car was in very good state and larger than the one I rented. For the rest, it is all crap. They allow a rental at 23:00 but then complain that their office CLOSES at 23:00. They charged me 50€ (!) because a person had to "stay for me" as "I was late". They registered the pickup time as 23:42, whilst at was at their desk at 23:15 at the latest. This fine is absolutely inadmissible. The day after, when giving the car back and wondering how they could rent a car at the very time they close their office, they tried to counter my complaint by saying that I should have been there before 23:00. This would have been the first time in my life where I could have a car BEFORE the pick-up time! In addition they wanted to block 1000€ (!) on my credit card, as caution + deposit. My card doesn't have a limit that allows blocking 700€ for a first rental a couple of days before, a few expenses and a second so large blocking. The only option was to use my debit card, which required the subscription of their own insurance (22€), regardless of the insurance already taken at Auto Europe. It is absolutely inadmissible as well. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by DIMKO - 15 August 2018
" Perfect as usual "
" On my arrival I was fourth in the queue and for more than 40 minutes only one member of the staff was at customers' disposal. It took me 50 minutes to go take my car. Everything else was OK. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by JOHN - 15 August 2018
" Quick and efficient "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by ANTONIOS - 13 August 2018
" I felt a little bit uncomfortable with winter tires in summer. The car perfect and the staff very helpful "
" Everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DRESDEN, DE - Reviewed by LUCA - 12 August 2018
" Good service "
" Good service and car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by DARIO - 11 August 2018
" Very satisfied "
" Easy and excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ERTON - 10 August 2018
" very good experience and perfect service! "
" very good experience and perfect service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by KIRSCH - 10 August 2018
" Good prices "
" They have good cars and the booking process was easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEKSANDER - 10 August 2018
" Ok "
" I got a mini van which was not suitable for my travel on alpine roads. I was informed that a smaller car would cost an additional 10 € per day and I felt this was kind of blackmail. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUSSELDORF, DE - Reviewed by DRAGOS - 10 August 2018
" Autoeurope has very good insurance rates "
" the car was a bit dirty and ofcourse not a Jaguar. i was charge with 65.87 euro at the counter but I don't understad why, the travel outside Germany should be only 53.55 as per voucer (including VAT). Nevertheless considering that NL is 50 km away from Dusseldorf I find this charge a rip off "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by AHMAD - 09 August 2018
" Thank you very much. Car was nice and I was happy. "
" It took me more than an hour to receive the vehicle in Munich Airport because my request for a Mercedes car which was not available and I was told it is coming in ten minutes every time I ask about the vehicle. Finally I was offered a Volvo and I was told the Mercedes is not coming. Volvo was nice but I prefered Mercedes. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by VLADIMIR - 08 August 2018
" super "
" super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by RODRIGO - 08 August 2018
" Zero problems, all smiles. "
" Everything went smoothly, as it should be. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by POLAD - 08 August 2018
" perfectly well "
" Quickly got the car Ford Kuga. When we examined the car, we found a scratch, and at our request it was noted in the system. The return of the car took no more than 5 minutes. The work of the company in Berlin is organized perfectly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GARETH - 06 August 2018
" Excellent "
" Excellent Expereince, very friendly and hospitable staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CHRISTIAN - 06 August 2018
" Overall OK "
" Overall OK "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
HANOVER, DE - Reviewed by VIKTOR - 06 August 2018
" OK "
" It was OK. I forgot to fill up, so I will see, what surcharge they will put for refilling. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ASSEN - 06 August 2018
" Very likely "
" Very likely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by SPAS - 05 August 2018
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ASHOK - 05 August 2018
" quick, competent. no problems "
" very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ARMINS - 05 August 2018
" Absolutely terrible, never-ever-ever again neither with Auto Europe nor with local agent Buchbinder. "
" Local agent forced to buy additional insurance which in fact did not cover anything additional, that was very rude way to increase sales. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FRANKFURT, DE - Reviewed by CAREL - 04 August 2018
" Auto Europe provided yet another good deal for us. Will continue to make use of them. "
" A good deal overall. Would have liked the vehicle advertised as my booking was made well in advance; however, the 'similar' vehicle provided was good on fuel efficiency but not as powerful which was a disappointment considering we travelled 4.2k kilometres in 2 weeks. The GPS booked and issued has not been updated with new maps and the cord was damaged which caused connection problems from time to time - not good enough for a paid service. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by BALDVIN ÖRN - 04 August 2018
" Booking service adequate, but final on location completion soured the whole experience. "
" Counter staff very slow and unresponsive. Other staff milling around without acknowledging customers. I had booked a Ford Mondeo "or similar". The Mondeo was not available and the only "similar" vehicle available turned out to be an ecosport, a considerably smaller car. To the point that we had to cram our luggage in the rear to avoid paying for an "upgrade". The car was fine, such as it was, but overall my experience does not leave me inclined to repeat business. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FRANKFURT, DE - Reviewed by TANASARN - 03 August 2018
" At the Herzt counter, staff found my reservation from Autoeurope was incorrected year. It was my fault. It shall be modified at the moment for pick up in the next morning. Once I modified at night, I can selected E-class in the list of Hertz (provided by Autoeurope). But once I picked up in next morning. There was only 1 car (C-class) available at Hertz. It wasn't my fault. But I just a bit unwilling picked up. Before I picked up. The year still incorrect at Hertz. Autoeurope just told me that their system was changed to 2018. But Hertz still saw 2019 in monitor. I didn't know whom data was incorrected. Then Autoeurope resent the new booking with corrected year and I can picked up as well. I think some problem happen about data interfaced between Autoeurope and Hertz in modify procedure with different year. So, I think I got C-class with unfair rate. The car was OK but it was not my selected category. "
" I've sent it directly to Hertz. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by ROMAN - 03 August 2018
" all is well but, returned the car on July 31 early in the morning, the company promised to unblock money 736 euro in 2 days, but the money was not transferred to the card "
" all is well but, returned the car on July 31 early in the morning, the company promised to unblock money 736 euro in 2 days, but the money was not transferred to the card "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEININGEN, DE - Reviewed by HAMED - 03 August 2018
" Everything was great "
" Very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by PRIYANKA - 02 August 2018
" Na "
" The person from whom I had to pick up the car wasn't present on the 7th floor of the Dusseldorf airport. I had to wait for close to 20 minutes. Also, the pick up of the car was not good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NUREMBERG, DE - Reviewed by ABHIJEET - 02 August 2018
" Hi, Was not really happy, as i didnot got any vechile. I would defineatly recommend other companies to the friends. I know that the mistake was my that my license was fresh, if the company knows that i have German license and i am taking insurance. Then is should be fine i think. Having a German license and now able to drive is something strange. Luckily i have some companies which doesn't have such stupid rules. I would have still appreciated if i would have given refund mentioning the same reason, still i would have been fine. But no, they want to make money so the won't refund i guess. "
" Hi, Was not really happy, as i didnot got any vechile. I would defineatly recommend other companies to the friends. I know that the mistake was my that my license was fresh, if the company knows that i have German license and i am taking insurance. Then is should be fine i think. Having a German license and now able to drive is something strange. Luckily i have some companies which doesn't have such stupid rules. I would have still appreciated if i would have given refund mentioning the same reason, still i would have been fine. But no, they want to make money so the won't refund i guess. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ALEXANDR - 02 August 2018
" bad car, bad provider "
" 0) didn't have the advertised car model at all as a class, that was just a bait - gave the shitty ford instead of a BMW with a typical excuse - "they are in the same class", but charged bmw's price 1) took a cross-border fee, but I didn't cross the border, still trying to get my money back 2) didn't reply to my email promptly 3) unprofessional drop-off and car pickup, I had to point out all existing dings and scratches(and there were many) which were not registered before = attempt to put it all on me on the drop-off 4) English is a problem, u have to understand german(at least) SUMMARY: budget car provider, with usual budget tricks, tried them for the first and last time. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by ANKUR - 01 August 2018
" My experience with Auto Europe was not good this time because of this confusions in commitment. "
" The Voucher or Email received from AutoEurope just mentions about a Valid ID, which I took as my Official German Residence Permit but was considered and was asked for my passport, which wasted my 3 hours going back home and coming back. How would customer know the rules of the company as the there was no information on Voucher. Also i booked my car with Auto Europe with full insurance Zero Deductible but I was told by Global Rental that there is no insurance cover and I had to give 70 Euros more top have full insurance which was a loss to me. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DOLORES - 31 July 2018
" X "
" X "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JARMO - 30 July 2018
" If you like to drive with rental car with clean hands, don't use Europcar! "
" I had reservated VW Passat, got VW Touran. There were several Passats in your garage?! I was driving ab 50 - 60km with Touran and "no oli in engine" start to blink. I must stop, find same oil than VW recommend. I säännöt tekst enymore to you! I have My schedule, I have no time to be your service! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
DORTMUND, DE - Reviewed by MICHAIL - 30 July 2018
" I'm come to Dortmund for a business trip, not for holiday, It was a lot question for me about the price of the car rent, and a did not take a Hertz for a next time. "
" In a contract i didn't get information that Hertz will take a Cross Border Fee - 25 eur, also Location Service charge 48.76 eur, Maximum Refueling price 187.45 eur (I'm waiting for this money back), also - super cover price 33.73 per day = 101.19 eur. This information must by in contract. Then I come to airport office and see the invoice I was up sad. My rental Record 290112126 in Dortmund airport. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BERLIN, DE - Reviewed by PANAGIOTIS - 30 July 2018
" ALL OK "
" VERY RUDE STAFF WHEN ASKED FOR DETAILS ABOUT SOME CHARGES THAT ARE NOT INCLUDED IN THE RENTAL AGREEMENT "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by HORACIO - 29 July 2018
" Very good experience "
" I wanted tonextend my reservation and I call d customer service and they told me it would cost me more to extende because of the fees. I ended up making a new reservation which cause me to have to go back to return the first car to pick up the second one. I wish thay had an easier way to deal with this. But overall it was a good experience with this company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by HELEN - 29 July 2018
" It is such a great format for comparing auto rental prices and availbility. "
" I felt like the staff at the counter pushed the extra insurance, which I did not need, a bit too aggressively. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CHRISTINE - 29 July 2018
" Great experience "
" Very Happy all satisfying "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by YUNG KI FRANKI - 29 July 2018
" I have made reservation through Auto Europe and paid the full payment EUR$347.73 on 27 May 2018. After the journey, i found that there was a charge EUR$446.45 in my credit card statement by ENTERPRISE. An all inclusive insurance I have added when I pick-up car and the additional charge should be approx. EUR$100, this is confirmed by your staff in Munich Airport. Please revert the duplicated charge to me immediately! "
" I have made reservation through Auto Europe and paid the full payment EUR$347.73 on 27 May 2018. After the journey, i found that there was a charge EUR$446.45 in my credit card statement by ENTERPRISE. An all inclusive insurance I have added when I pick-up car and the additional charge should be approx. EUR$100, this is confirmed by your staff in Munich Airport. Please revert the duplicated charge to me immediately! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by MARK ANTHONY - 28 July 2018
" Best prices around and excellent customer service. "
" Had to wait for 2.5 hours to get the car. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by AURELIA - 27 July 2018
" The employees are very friendly and kindly "
" I recommend this company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by STANCU - 26 July 2018
" Overall a very good experience. But in my case i did overstep my time limit for about 3-4 hours and was charged for a whole day. It is not a problem but it would have been very cool if i was charged half for example. Beside this little inconvenience i will use your service and recommend them to all my friends. "
" Very good people and good services. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by RADU ALIN - 25 July 2018
" Everything just fine "
" Everything just fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by PHANI - 23 July 2018
" Overall , a very satisfying experience. "
" Staff was very courteous. Transaction was easy. Car was in good condition. Overall , a very satisfying experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by LISA - 23 July 2018
" everything was perfect - i would have liked a confirmation of return and fuel refund "
" everything was perfect - i would have liked a confirmation of return and fuel refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by FENG - 23 July 2018
" good "
" professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MEMMINGEN, DE - Reviewed by ILCHO - 23 July 2018
" Hertz charges me extra, despite the voucher issued by Auto Europe. Without my knowledge and consent, my credit card has withdrawn 41.65 euros. "
" Without my knowledge and consent, my credit card has withdrawn 41.65 euros. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by GARY - 21 July 2018
" I do not recommend Globalrent due to the above mentioned experience "
" After few minutes of driving low oil warning light lit up. Called globalrent who asked me to refill the oil myself at local station. A day later had low tire pressures too. When my rental ended and asked for a refund for the oil I was made to stand in line at the counter after everyone at the airport (even though flight was soon to departure). "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by JANIS - 21 July 2018
" Everything was ok. "
" Getting a car and dropping off went smoothly. The selected car was not available, but alternatives were reasonable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by CHRISTIAN - 20 July 2018
" Good efficient and competitive. "
" The inbuilt GPS unit was not updated with latest data, leading to several routing mistakes. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BAMBERG, DE - Reviewed by DOROTHEA - 19 July 2018
" All was good can be recommended "
" all was good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
HAMBURG, DE - Reviewed by AMOL - 19 July 2018
" The Butchbinder staff was not cooperative and lacked knoledge. "
" The car hire company Buchbinder did not give me a vehicle. I drive in Europe with Indian license with Europecar vehicle but Buchbinder staff said you need an International license. I tried contacting you but could not get your number from my phone. Please return my money on my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by WILLIAM - 18 July 2018
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LAURENTIU MARIAN - 18 July 2018
" Better take out Budget from your portofolio in order to keep your image well. Congrats for Auto Europe Team "
" A company totally bad.For a mini class which cost 52 euro they "update" reservation with additional 102 suro...with no explanation...Answer gain after asking fromt desk...why you sign... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by MEREDITH - 18 July 2018
" Car was great but they try to upsell you so much and don't tell you how much they're charging until you're at the counter. "
" Lots of hidden fees "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MIRCEA - 17 July 2018
" Late return of blocked money on the card... sorry but.. "
" Always very ok in Munich Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by IVAN - 17 July 2018
" Great "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by KRISTAPS - 17 July 2018
" Rain sensor, sign reader und all-around the parking camera were in the car. It's comfortable. "
" It's ok. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by IGOR - 15 July 2018
" No comment "
" All OK just the consumption of the car was to high. Roughly 10 l/100 km. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEKSANDR - 13 July 2018
" Ford Fiesta with a run of 10500 km. We were satisfied with everything "
" Rapid clearance, no surprises. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by NIKOLA - 11 July 2018
" Very unhelpful and unfair treatment I booked car thru your site several days ago. Rental was booked for two days from Frankfurt hbf. Booking was charged right away on my debit card. I brought same debit card when I came to pick up booked car and give deposit for car I was refused with explanation that HERTZ don't accept debit cards. When I called Auto Europe to ask for refund. I was refused with comment that I should terms and conditions.I understand that you accept only credit cards but I don't understand why You charged my debit card if you don't accept them. Very unfair and disappointing from your side. "
" I was very unhappy with service. Car was booked for 1 pm at Frankfurt hbf when we came to pick up car gentlemen informed me that my car is coming in 10 to 15 min. On the end car came at 3 pm. We was very upset cuz car was so late. When finally car was ready to be picked up gentle man on counter refused my debit master card. With explanation that they accepting only credit cards. Since I didn't have any other card he explain me that they can't give me a car. It was already too much. When I asked to refund me charges for car he said that I need to call their call center. He gave me phone number, when I call them they said that they are not in charge and that I need to speak with Auto Europe. One more disappointment. Never in my life had such a negative experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by ANDRAS - 11 July 2018
" I requested an invoice for this car rental which i still have not received. I need an invoice for tax purposes. "
" It took 30 minutes to pick up the car, very slow management of process. We had all paperwork ready. Counter staff asked for driver licence (which is perfectly fine) but he also asked for my passport (why should I carry that with me?) I was also asked to give 1000 EUR deposit. Only one of my bank cards was OK for the transaction. I do not remember anyone telling me in advance that I'd be asked to pay deposit. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAHN, DE - Reviewed by PAVLO - 07 July 2018
" No comment, just bad experience with Buchbinder "
" Was forced to purchase zero CDW from Buchbinder because of the card haven't been good enough for them, (in their system it is debit card). Besides the fact that the card is quite OK for AVIS or HERTZ and I have zero deductible from Autoeurope. They promised the car with GPS, but in fact, there was no GPS. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by SHLOMO - 06 July 2018
" Different rental vendors has so much of service quality level. I am happy to give this feedback. I hope to have yours. "
" The service person (check out - making the contract) was quite "cold", showed no nice welcome. The car return (check in) took so much time...very slow. The person didn't give me check in document that shows that the car was returned OK and balance is zero. I had to twice request until he gave me unclear paper which I cannot understand. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NAZAR - 05 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREI - 05 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHIA-WEN - 05 July 2018
" Good "
" Most things are good. If the Insurance(complete coverage) can be combine in the rental company(e.x. EuropeCar), it will be easier for customer. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MARTIN - 04 July 2018
" This is not the first time that I have been let down by AutoEurope - it sells capacity that is not available and then tries to force customers to pay huge premiums for an unwanted upgrade. A group of us were affected and will be taking legal action against this fraudulent behaviour! "
" The car was not available when I arrived at the pick-up point and this was the same for other customers leaving us all without cars. The staff were rude and did not care at all. They offered us an option of a car at more than twice the price of the booking - its just a scam! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by EMMANOUIL - 03 July 2018
" Good cars,good prices "
" Everything was excellent! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REGENSBURG, DE - Reviewed by GENCHO - 01 July 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by SHAUL - 30 June 2018
" I"ll do it again. "
" It was OK. I've got an up-grade without even notice. They didn't try to ask for additional waver and explained me how the super cover works... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MEMMINGEN, DE - Reviewed by GABOR - 30 June 2018
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VLAD - 29 June 2018
" overall good "
" 1000 eur blocked ammount - a bit too much "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by LUCY - 29 June 2018
" Autoeurope put on the rental voucher that the cost for going to Austria (from Germany) would be 10 Euros. However, when I reached the desk, this information had not been pre-booked with the company and so I had to pay their standard amount of 20 Euros. The employee told me that this keeps happening and that Autoeurope need to ensure that they pre-book information like this. "
" At Munich airport you have to go to the Buchbinder desk. Twice in the last month there have been long queues and long waiting times. This time I was also given an upgrade. I had booked an Estate car and got upgraded to an SUV. I asked to check that there would still be a big boot space and they said yes. But when I got to the car the boot was a lot smaller than an estate car's boot would have been. But because of the long queue, I did not have time to go and complain and get it changed back. The lack of boot space was a bit of an issue for us as we have two children and a lot of stuff to take away with us. We had to leave a lot of things behind. I feel pretty annoyed that an "upgrade" actually gave us a worse and more unsuitable car. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by STEFANOS - 27 June 2018
" More than expected "
" Good company. Everything as agreed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by MATHIEU - 27 June 2018
" Nothing negative to say "
" Very good. Positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 27 June 2018
" Not good, but hoping to get things rectified. I had 3 major problems. 1- the website states and strongly implies that only premium vehicles are "limited miles per day" vehicles. I booked a 4 door fiat, not a premium vehicle and did not notice it was not unlimited miles so I was charged an extra €200. 2- the credit card information I provided online was fraudulent used by Hertz to bill me $400 plus for another vehicle I didn't rent. 3- I selected and paid for extra car insurance at the time of booking and was billed for it again by Hertz "
" Mediocre, vehicle was great but the Dollar representative left the counter while I was in line so I worked with the Hertz agent who completely messed it o the reservation and added additional insurance which was already paid for, billed $25 extra for a Euro pass to travel between countri s even though I specified this I when I booked the car and charged $12.50 in additional taxes somehow tied to the $25 extra pass. Hertz line was so long, I did not have time to dispute all th charges once I got back. Thanks "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by RICHARD - 27 June 2018
" It was fine. "
" The car included a guidance system, but it was all in German and I wasn't able to switch to an English interface, which made using it very difficult for me. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DARIJO - 27 June 2018
" / "
" I didn't get the car I expected, expected Golf 7, get Renault clio "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MEMMINGEN, DE - Reviewed by ALBERT - 27 June 2018
" Excellent rental all round. "
" I felt you did a great job well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by GUILLERMO - 27 June 2018
" I was offered insurance and was told my charge would be 72 euros, what was never said to me was that it was on addition to the 40 euros i booked the car for, so i ended up paying 132+ euros and no way to claim that as no company, alamo nor autoeurope would take responsibility for the steal. Will never recommend use auto europe nor alamo. "
" I was offered insurance and was told my charge would be 72 euros, what was never said to me was that it was on addition to the 40 euros i booked the car for, so i ended up paying 132+ euros and no way to claim that as no company, alamo nor autoeurope would take responsibility for the steal. Will never recommend use auto europe nor alamo. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by OCTAVIAN - 26 June 2018
" We had a nice car. New car, execelent. "
" Very nice staff. They returned a luggage we forgot on the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by DIMITRIOS - 26 June 2018
" We will use your service again "
" Very quick and very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by RENATO RENE - 26 June 2018
" AUTO EUROPE IS A CONVENIENT WEB FOR RENTING YOU CAN COMPARE ALL CLASSES VERY FAST FROM DIFFERENT COMPANIES "
" NICE EASY PICK UP AND FAST RETURN "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by KHALED - 25 June 2018
" very satisfied "
" very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VLADIMIRS - 25 June 2018
" OK "
" No comments, all was OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ROBERT - 24 June 2018
" ALL WORKED WELL AND GOOD PRICES "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by ALEXANDRU HORATIU - 24 June 2018
" Happy customer "
" Very friendly, precise and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMES - 23 June 2018
" great "
" The car was new and was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by RIMMA - 22 June 2018
" Neither Autoeurope nor Enterprise never has ever let me down "
" Most often I use Enterprise company. I'm very satisfied with their service and cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JOSEPHAT THEURI - 22 June 2018
" I would Recommend Auto Europe for it's clear, precise and what you see is what you get information, and also for Very competitive and yet Very economical prices as you can get in the web. "
" So arrived at the counter had previously booked an Opel insignia compact size, but the guy in the counter upgraded me to an Opel wagon without even informing me, secondly he also informed me the car had a full tank only later as I picked the car to discover the car had 3/4 of a tank instead, my picking up of the car was 17.30 and Hertz Frankfurt closes at 18.00 so by the time I discovered I had a 3/4 of a tank there was nothing I could do and I could not complain to anyone considering as well my dropoff time was outside office hours, thirdly I was never informed of any hidden charges only later to find out my credit card had been charged 125Euros more which till now haven't received any response from my mails I wrote Hertz...Am very disappointed and sick of all that inefficiency and being duped by Hertz, for sure they take advantage as they know one is tired after long flights and so won't check all the little nitty gritties. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by AGU - 21 June 2018
" Although I ordered everything ahead, including driving abroad, I had still to pay extra. "
" Although I ordered everything ahead, including driving abroad, I had still to pay extra. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
HAMBURG, DE - Reviewed by STEFFEN - 21 June 2018
" n/a "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ADRIAN - 19 June 2018
" all is good "
" all is good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CARLA - 19 June 2018
" On my reservation stated that I'd get a Volkswagen Up 4dr or similar, I've got a Fiat Panda, that's inferior and the car they gave me had adhesive all over the car with advertisement for the place. I've get paid to advertise for them not pay for it. People at place were very rude as well. "
" On my reservation stated that I'd get a Volkswagen Up 4dr or similar, I've got a Fiat Panda, that's inferior and the car they gave me had adhesive all over the car with advertisement for the place. I've get paid to advertise for them not pay for it. People at place were very rude as well. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by ABHISHEK - 15 June 2018
" Pick up was fast n efficient , the car was brand new and swanky with all the gadgets. However drop off instructions at Düsseldorf airport were not given (I had picked up the car at Frankfurt train station) . Had called up Avis thrice to find out the exact drop off location - always was connected to the IVR which only gave the Airport counter location n not the parking location for the car hand over. Finally at the Düsseldorf airport sent my wife at the Avis counterwith me waiting in the car outside to find out the exact car location . She was given a pamphlet saying P7 lot , floor 4 . However that was incorrect .it also had GPS coordinates which unfortunately could not be added in my car as the numbers did not exist in the cars GPS database. Like all rentals the drop off location GPS coordinates should be ideally be stored in the database which was not there!!!. As I landed up parking at P7 lot floor 4 which was unfortunately to my surprise not the AVIS drop off location; I was informed there would be a 100euros charge when I left the keys at the airport counter with the parking ticket , ( which they initially refused to accept), All in all extreme deficiency in service !!! Ideally I should be compensated for this drop off torture as a result of which I could have missed my flight "
" Pick up was fast n efficient , the car was brand new and swanky with all the gadgets. However drop off instructions at Düsseldorf airport were not given (I had picked up the car at Frankfurt train station) . Had called up Avis thrice to find out the exact drop off location - always was connected to the IVR which only gave the Airport counter location n not the parking location for the car hand over. Finally at the Düsseldorf airport sent my wife at the Avis counterwith me waiting in the car outside to find out the exact car location . She was given a pamphlet saying P7 lot , floor 4 . However that was incorrect .it also had GPS coordinates which unfortunately could not be added in my car as the numbers did not exist in the cars GPS database. Like all rentals the drop off location GPS coordinates should be ideally be stored in the database which was not there!!!. As I landed up parking at P7 lot floor 4 which was unfortunately to my surprise not the AVIS drop off location; I was informed there would be a 100euros charge when I left the keys at the airport counter with the parking ticket , ( which they initially refused to accept), All in all extreme deficiency in service !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by HANDI - 14 June 2018
" No live support from Auto Europe. "
" I did not get the car type that I booked. And rather than sedan I was given stationwagon which I cant drive well due to the akward back side of the car. When I raised I cant drive station wagon well, rather than given another sedan I was asked to upgrade with additional charge. This is so unacceptable. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by NUNO - 14 June 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by GEORGIOS - 13 June 2018
" ./ "
" ./ "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ALINA ELISABETA - 13 June 2018
" Very good! "
" Very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by HYUNGOH - 11 June 2018
" The vehicle with New function such as Automatic distance control device was much helpful and I was pleased to drive the new car. "
" Mostly new car was provided "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by VANESSA - 24 May 2018
" all ok "
" all ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by EGOR - 21 May 2018
" OK "
" The car was wery dirty from the inside.. The engine was pounding all the way and I was worried that we would not reach the rent point. Staff was passive and reluctant to note the current damage to the machine. I almost had to persuade. There was a feeling that they were not interested in working at all. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BERLIN, DE - Reviewed by AARON - 15 May 2018
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MICHAEL - 11 May 2018
" Not satisfied "
" I was very disappointed with the make and model of the vehicle provided which did not suit my needs . The staff where unable to offer an alternative and instead hired the vehicle with no choice and took taxis to and from my meetings !!! It took over 45min to get the vehicle and on returning the vehicle 1.50 hours late I was charged a late penalty and on top of that a further days rental plus a service charge which came to 76euros !!! When I complained about it I was told there was nothing they could do about it . I am tottaly upset and unsatisied with your vendors performance on this occasion and will be writhing to them in due course . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by KIM KOOI - 11 May 2018
" I am a regular customer of Autoeuropa, Global and Buchbinder. Rental yearly 4 times. This time I am disappointed not getting the van ,I had booked and paid way ahead. Van was not in good condition. My next rental 14.May. EU 14158710 . The next 2 rental is September and October. I hope customer service will provide me a better vehicle. Thank you. "
" The van had many small damages on all sides of the vehicle. Very Basis and not clean inside. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 4
DUSSELDORF, DE - Reviewed by KIRSCH - 09 May 2018
" Some of the best prices I've seen. "
" Was a good experience. Pick up and drop off was smooth. I'm still waiting for my deposit to be refunded though. But overall it was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by ALLA - 09 May 2018
" A wide range of car rental options. Very good communication (e.g. reminders with all the details sent to the mailbox). Thanks a lot! "
" - Deposit blocked on my credit card was 1200 Eur, despite the fact in the voucher it was 1000 Eur; - Local fee paid at Buchbinder desk was 20 Eur, despite the fact in the voucher it was around 18 Eur; - Buchbinder staff was very importunate while offering additional car insurance and fuel pre-payment, and she was very dissatisfied, gots almost rude when we decided not to take additional car insurance and fuel pre-payment; She mentioned few times that if there will be any new damage to the car they will charge me up to the sum of the deposit for every incident. She repeated it at least three times! And after signing all the papers and got our car, we found out there were few damages to the car, that was not mentioned in the rental agreement (e.g. broken headlight and windscreen)! We made photos of these damages and sent them to the office. No answer till now. I assume we would have a big problem while returning the car if we would not make these photos. Looks like they are trying to deceive the customer! Very unpleasant experience :-( - While the car Mercedes Vito by itself was very good: tidy enough, perfect technical state, but there was no any parking sensor or video cam, that dramatically increase the risk of damage while parking. We were lucky to not make any new damage :-) "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KYLE - 07 May 2018
" AutoEurope has done well before, but Global Rent was pretty bad. I will not be taking a rental from them again. "
" Several issues with picking up. Extremely slow process. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by ORKUN - 07 May 2018
" received lowest price "
" the only problem we had is , even the offer and the voucher says the insurance covers 1190 euro of damage but the officer at the counter forced us to sign the documents as 1000 euro of damage. when i asked him that ,the voucher says 1190 euro , he said might be but now it should be like this. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DEJVIS - 04 May 2018
" Thanks. "
" Very professional service. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NATALIA - 04 May 2018
" autoeurope has very nice prices, but very strange insurance conditions, you need to have a police report even if you scratch a car, but actually it "
" nice service, good insurance conditions "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by IVAR - 04 May 2018
" ok "
" Two things. There was quite hard to find rental car pick-up place for first timer in Frankfurt Airport due low number of signs showing you way to pick-up point. Second - my rental period ended on 19.04, but I still wait back Deposit 250Eur which was taked away from my card. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by DENIZ - 03 May 2018
" Best deals I had for long time "
" The car was awesome and the deal was unbeatable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by HON - 01 May 2018
" In 13-4-2018, I notified your company that I would take the car 1 hour 15 min later. Your staff made me scare and wrote "We are informing you hereby that if we change the pick up's time of your booking as requested the new rate will apply. This is EUR 2,017.46 instead of EUR 1,141.12. Please advise us if we should change or not." It is common for any traffic delay, 1 hour 15 min will pay double. It is crazy !!!! "
" The reservation showed me the MERCEDES VITO, but actually I got VOLKSWAGEN. Higher you paid but lower product you got!!! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BREMEN, DE - Reviewed by MIHHAIL - 01 May 2018
" :) "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by BRUCE - 30 April 2018
" Very efficient rental company. "
" Little confusing finding area for drop-off in parking garage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FERNANDO - 28 April 2018
" With this procedure from the rental car company when you reserve via web rental car, it's better to reserve directly with the rental company, and not to optiize cost. Better to go directly to the big companies with customer care services "
" The car has small damages pointed at the pick up. Low light so difficult to check 100%. In the return an extremely small one (not possible to see it from more than 50 com distance) is pointed as a damage. More than 500 € repair costs for such unvisible point, authomatic charge and no answer to the claims from my side so far "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by BRUNO - 27 April 2018
" Bad experience "
" My flight was late for few minutes, when I arrived at the counter, there was no one to give me assistance and the car rental hasn't even notified me about the closing time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by JURIJS - 27 April 2018
" I am satisfied with AutoEurope car service and totally unsatisfied with HERTZ! "
" When I picked up the car I found scratch on the car but there was no staff to report it too. As I had meeting to catch I drive away as had no time to search for any staff. HERTZ said there will be plenty of staff but there were no people at all. When I returned the car it was my only goodwill to say about this scratch that they didn't find from previous time and as I am good person I told about it. They didn't listen for what I have been saying that it wasn't me and filled in the paper as it was my fault. I didn't signed it of course. I am still frustrated about this company and the staff that been acting that it was me who did it no matter what I have been saying. Will never use this company again! "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by NOORFAIZA - 27 April 2018
" Always pleasant. "
" keep up the good work. Thumbs up for the customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by STOYAN - 25 April 2018
" Great "
" We were very pleased with the service. Easy to take the car and to drop off the car we often use auto europe and we always recommend it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by EVGENY - 25 April 2018
" Autoeurope & europcar (keddy) makes great offering. Thank you. "
" I've booked the car with manual transmission but europecar gave me car with automatic with no additional fees. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by RAZVAN - 24 April 2018
" OK for AutoEurope "
" This year Buchbinder increased deposit from 800 EUR to 2000 EUR. At the desk they are trying to sell extra insurance in order to reduce deposit. Value proposed to me was double rate of rent! "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by JAVIER - 24 April 2018
" perfect "
" everything agile and good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by YARON - 23 April 2018
" Thank you "
" A special thank you to Mohsir. He was kind, professional and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GATIS - 21 April 2018
" Exelent service. Exelent condition car! Exelent price for big family. "
" Exelent service. Exelent condition car! Exelent price for big family. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ANTERO - 21 April 2018
" Very satisfied. "
" Renting takes too long. Why do I need to go through all the sales speech before getting the car? "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MOHAN - 21 April 2018
" The rear shield wiper was broken when we received the car. Also, there were speckles of white paint all over the seats when it was handed over to us. There was no one to show us to our car and check the condition of the car in front of us. Nor were we able to check the car in front of an executive before picking it up. It was a nice car but dirty from the inside. "
" The rear shield wiper was broken when we received the car. Also, there were speckles of white paint all over the seats when it was handed over to us. There was no one to show us to our car and check the condition of the car in front of us. Nor were we able to check the car in front of an executive before picking it up. It was a nice car but dirty from the inside. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
HAMBURG, DE - Reviewed by IURII - 20 April 2018
" Manager in front office Grischa Menneke is extemaly clientoriented . Keep in mind that person. "
" Safe and sound "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by NEIL - 20 April 2018
" Will they deliver car in Passat next week and will you please make sure we have gps. "
" Long wait at airport (50mins) only two staff and long queue, would not accept auto Europe insurance had to pay 1000euro deposit. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JOSEPH - 20 April 2018
" Wonderful experience driving an almost brand new vehicle with Hertz. "
" All went well with the process except when I handed over the vehicle, I was told that the back boot cover was missing. To me this was a surprise, as when I picked the car this cover was not installed. Nobody form Hertz informed me about this, and I dropped off the car in "Tale Quale" conditions as I took it from the parking area in Frankfurt Airport. The person has told me that they were going to charge me (Fully insured) about this cover. I find this very unfair as this cover was never in the vehicle. To my surprise, I am to understand that when a customer picks up a rental car, the person assigned should have told us that the vehicle has a missing cover. This is the only unpleasant situation we have faced. Otherwise everything was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SABINESH - 16 April 2018
" Auto Europe is seamless "
" Auto Europe is seamless "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by DIMITRIOS - 15 April 2018
" I use Auto Europe for car renting and I am very satisfied for the service provided. "
" The service was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by AVDI - 12 April 2018
" Everything was perfect! "
" I recommend Enterprise because they are providing different cars to be choosen at desk - this is great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VLAD - 11 April 2018
" Normal "
" NO problem at counter and return of the car. Exactly the car I rented was the car I received "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOCHUM, DE - Reviewed by FLORENTIN - 11 April 2018
" I like your customer feedback idea. "
" The car was pretty old altough in a good shape. Only the 4th speed of the fan was working, and I found out about this after pickup. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NUREMBERG, DE - Reviewed by JOHN - 11 April 2018
" As per my rental supplier feedback. Disgusted at Enterprises damage claims process and will laying a formal compliant. "
" Pick up and the vehicle were great. However, drop off and thereafter - nightmare, terrible, painful, unsatisfactory, and extremely displeasing. Enterprise claim there is a scratch on the vehicle, happy to provide the email trail of what then happened but in summary: 1. I was emailed 2249 at night and essentially given 1hr and 11mins to dispute the claim 2. EUR850 was taken from my credit card with no provision of receipts, outline of damages, or notification 3. Staff have admitted in the email they were yet to assess the damage before deducting the excess 4. Two weeks later, I have yet to receive at details to clarify this situation "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by MARIUS - 10 April 2018
" Happy with the choise "
" Fast service, nice people, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SOFIA - 10 April 2018
" WE GOOD PRICE YOUR VALUE "
" THE CAR WAS IN PERFECT CONDITION "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TIIT - 05 April 2018
" Would give max points to AutoEurope but unfortunately have to warn all world about some risks (read: service providers which dont care about customers) involved with your service, which is quite qood in general. "
" I have used Global-Car rental services before but unfortunately very unpleasent experinece this time. I had late arrival to Munich but as the flight was delayed, I was a bit late to reach to the Global Car Rental desk at Munich airport. Only few minutes past 23:00 (which was official closing time) but suprisingly no staff available. No phone pickup. Next morning they said my pre-paid reservation is cancelled (I didnt show up). I explained it was caused by flight delay few minutes and they should know that (flight number is on the voucher) but no understanding. Also, no car available according to my booking. So I had to accept new car and pay extra, double as allready paid. Not talking about all other unexpected inconveniences caused by missing of rental car after arrival. Very unpleasent experience. Total ignorance of my explaines and facts. Very customer-unfriendly handling. No trust left. Most probably wont use Global Car Rental any more ever. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
STUTTGART, DE - Reviewed by SYAFIQAH - 30 March 2018
" The rental experience was great. But I highly suggest that 1 staff will take us to the car rental and guide us on how to drive the car, especially for asians(our cars are right-hand drive) It took us some time to figure out the buttons etc "
" The rental experience was great. But I highly suggest that 1 staff will take us to the car rental and guide us on how to drive the car, especially for asians(our cars are right-hand drive) It took us some time to figure out the buttons etc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUDWIGSBURG, DE - Reviewed by GIUSEPPE - 27 March 2018
" Please see above. "
" First of all we would like to thank Autoeurope for the great service they offer. Unfortunately the car rental experience with Hertz Ludwigsburg however was very disappointing and left much to desire, to be polite and to say the least. We had booked a Ford Focus (or similar) due to the fact that we had to drive some distances for customer visits. Upon collecting the ordered (and confirmed) vehicle Hertz could only offer a Ford Fiesta or Mercedes Viano (8-seater) since no other car was available. Both cars were not an option so Mr. Pezzulla was asked to use the 8 seater and to collect a different car the next day from another city, ie Heilbronn (!). Hertz kept on saying that they tried to contact Mr. Pezzulla to inform him on the mobile number provided however failed to reach him (please note that no calls where ever received from Hertz on his mobile and it should have not made a difference anyway since Hertz failed to fulfill the agreement). To top it all up the 8-seater was not even handed over with a full tank as Mr. Pezzulla drove 50km and had to refuel the car with 11Liters of Diesel. Needless to say that no future car hire bookings will be made with Hertz Ludwigsburg as we cannot risk wasting time and money for a company failing to provide a service it is being paid for and definitely for not treating customers the way they should be. For easier reference please see the attached car hire voucher. We kindly ask you to look into it in order for future customers to be spared to go through the same. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by WYNDHAM - 03 August 2017
" 1) I would like you to respond to complaints fast 2) I would like to be able to book insurance at the same time as a car to avoid unpleasant shocks 3) I would like the car rental firms you work with to actually look at what I booked via your website so it's actually ready "
" The rudest, most unpleasant car rental company experience of my life. They provided a child seat that proved unsafe, and when I told them this, they accused us of breaking it. I will never use them again, and until both they AND you reply to my complaint I won't be using you again either. "
DUSSELDORF, DE - Reviewed by BRITTA ANDREA - 29 July 2017
" Please make sure that proper invoices are provided ... "
MUNICH, DE - Reviewed by DONGJU - 29 July 2017
" It was good in Munich. The service and everything was OK. But the next car I rent in Iceland was terrible. Too old ( almost 100,000 Km) and too dirty ( not washed at all).. so that I had to change my car into a small one ( Hyundae I-30 that I originally wanted to rent) I am not sure who is in charge of the (car change) .. And I got a report from my cell-phone that I got paid already. Hope youcan check my car change there and pay it back to me.. ( because the car price is about the half and the -Avis agent said that I should tell it to Auto Europe.. Hope I can hear it from you... Thak you! I still travel and get another rent car from munich... "
" It was good... "
MUNICH, DE - Reviewed by MAXIM - 28 July 2017
FRANKFURT, DE - Reviewed by NICOS - 27 July 2017
" Was one of my experience life driving and the car was super!!! "
KARLSRUHE, DE - Reviewed by AMIT KUMAR - 25 July 2017
FRANKFURT, DE - Reviewed by NICOLAS - 25 July 2017
BERLIN, DE - Reviewed by MART - 25 July 2017
FRANKFURT, DE - Reviewed by TIHOMIR - 22 July 2017
" All my rentals till now have been with Autoeurope. I have not any problems! In conditions, if you travel with car abroad /France, Austia, Belgium/ the information on Autoeurope is not corect. It costs 23 euro. Not 10 euro how was write. "
" The car was new at 2500 km. Unfortunately the car was not very fuel economy! But for this price was OK. If you travel with car abroad /France, Austia, Belgium/ the information on Autoeurope is not corect. It costs 23 euro. Not 10 euro how was write in conditions. "
MUNICH, DE - Reviewed by CATALIN VIOREL - 21 July 2017
" The car was in a very good condition, almost new, and all emploayes was very nice .. "
HAMBURG, DE - Reviewed by HAMAD - 20 July 2017
" your are dealing with too bad customer statifaction compmaies like Buchbinder You come with your family and u forced to take any cars were you paid for luxury one unfair deal "
" Very bad I payed for Mercedes 7 seats and I got ford huge car 9 seat and the reason we do not have cars so why we reserved cars ?? Bad experience and the end for me "
STUTTGART, DE - Reviewed by MARCEL - 20 July 2017
FRANKFURT, DE - Reviewed by RENE - 19 July 2017
" The tire pressure light was on when I pickt up the car and I dident see wich tire was not ok ,I just drove on. "
MUNICH, DE - Reviewed by ALBERT - 19 July 2017
" Very satisfied "
FRANKFURT, DE - Reviewed by ALEKSANDRS - 19 July 2017
MUNICH, DE - Reviewed by PRODROMOU - 18 July 2017
" Its been 9 years , I rental in Munich with Autoeurope . No problem . I never compare prices . I'm sure its the best . "
" Its first time I rental with KEEDY . Everything is OK . The car was Opel Corsa . There was a little delay when pick up . The officer in desk tried for another car (AUDI 3) but he asked 170 Euros more . Also he blocked 950 Euros in my credit card for guarantee . I think its too much . Last year the amount was 200 Euros . I appreciated people in pick up and drop off . They were kind . Congratulations . "
HAMBURG, DE - Reviewed by VADIM - 18 July 2017
MUNICH, DE - Reviewed by KHALID - 17 July 2017
" Fast ,honest "
" Good fast service "
FRANKFURT, DE - Reviewed by BERNARD - 17 July 2017
" Good value rental. Enterprise/Alamo were excellent agents, efficient and helpful. "
" Excellent service. "
HAHN, DE - Reviewed by ROSEMARY - 17 July 2017
BERLIN, DE - Reviewed by MART - 16 July 2017
" good searching capabilities, though the car was smaller than the S-Max "
" quick and friendly service "
MUNICH, DE - Reviewed by EDITA - 16 July 2017
" I enjoyed your service and car very much! Will come again! "
" all excellent!! "
FRANKFURT, DE - Reviewed by JAAN - 16 July 2017
DUSSELDORF, DE - Reviewed by JUAN FRANCISCO - 15 July 2017
" Never rent again a car with you "
BERLIN, DE - Reviewed by GUILHERME - 14 July 2017
" Enteprise has taken money from my credit card without an email or call. "
" Enterprise has taken money from my credit card without email or call. They didnt refunded the deposit yet 1 wk later "
FRANKFURT, DE - Reviewed by DENIS - 13 July 2017
FREIBURG, DE - Reviewed by CHRIS - 10 July 2017
" Person on duty was helpful, but they only had one GPS on site, and at first it did not work. We got it going, but if it had not worked getting directions in the area is difficult. Turned in car at Muenchin Airport directions to where to return care were good, but process once you were there was confusing. Stood around 20 minutes before the Hertz person showed up, other people checking in cars just shrugged their shoulders and would not help even though my wife spoke german. "
MEMMINGEN, DE - Reviewed by IVAN - 09 July 2017
" I had no problems whatsoever, and everything went smoothly and as expected. "
" They were very kind to offer me a choice of three cars, because I needed a bigger baggage trunk. I am a completely satisfied customer. "
MUNICH, DE - Reviewed by TIMO - 09 July 2017
" I booked Skoda Octavia and I paid it and I got Skoda Rapid. Skoda Rapid is about same size but My opinion cheaper car. I was a little disapointed. "
DORTMUND, DE - Reviewed by SERGHEI - 07 July 2017
BADEN BADEN, DE - Reviewed by ALEKSANDAR - 07 July 2017
INGOLSTADT, DE - Reviewed by DAVID - 06 July 2017
" Fast, easy and a cat at just any location! "
" Got a good quality car. Better than expected according to what was chosen at time at rental. "
DUSSELDORF, DE - Reviewed by HON - 06 July 2017
" It will save time for any party for the selection or the options of different kinds of insurance for car rental. It can be done before hand via email or website. Do not spend time to sell in the customer counter since all are in rush. "
" Fine, and your staff was patient and friendly. "
MUNICH, DE - Reviewed by JIYOUNG - 05 July 2017
FRANKFURT, DE - Reviewed by LEONARDO - 04 July 2017
MUNICH, DE - Reviewed by JEFFREY - 04 July 2017
" Easy system "
" Great car, easy system for pick up and drop off "
STUTTGART, DE - Reviewed by GUIDO - 04 July 2017
" Your website was less cluttered and easier to navigate than those of some of your competitors. "
" The agent at the counter was very friendly and helpful, but the person who checked in my car, although not impolite, seemed a little lacking in social skills. "
FRANKFURT, DE - Reviewed by ASHISH - 04 July 2017
" Had a terrible experience with Alamo/Enterprise: Our Van clutch failed at Bratislava (Slovakia) on 28 June and i called Enterprise at 9am. We were leaving for Budapest then. They send a mechanic who confirmed that the car was to be towed The towing came at nearly 3pm and they kept on buying time for the replacement by saying that they were not getting a Van and would try for 2 wagons. At 4pm we decided to take 2 taxis (Euro 400) to Budapest as we had spend 7 hrs with no confirmation. My family underwent stress and my father (75, cancer patient) was really anxious. No replacement was provided for 3 days and on 1 July when we had to reach Munich, we were given a van at 12:30pm after making 40+ calls, losing 2 days, besides mental stress "
HAMBURG, DE - Reviewed by KATARZYNA ANNA - 29 June 2017
" Still did not receive invoice... the car was noisy inside on the highway "
LEIPZIG, DE - Reviewed by DAVID - 29 June 2017
" Car was ready, clean, and almost new. We rented a seven person van, and there were six of us. But there was indeed enough room for all our luggage. 6 speed diesel Ford. nice "
FRANKFURT, DE - Reviewed by QENDRIM - 28 June 2017
BERLIN, DE - Reviewed by JEFFREY - 28 June 2017
" Globalrent canceled my reservation because it took too long for me to make it to the office. I ended up paying over 200 euro for a rental that was originally 50 euro. "
" see above I also have had bad experience with Buchbinder before, and only on picking up the rental did I learn that Globalrent is the same company. "
MUNICH, DE - Reviewed by NORMAN - 28 June 2017
" A bit slow at registering for the car, this is a busy airport, and could do with more desks when busy. Staffing could be based on number of bookings, as well as timings. Apart from that just a bit concerned about returns process, where car is dropped off and checked later on. You have no chance to discuss any problems if they are found when you are in the air. There should be none, but would be very difficult if they said there were some after you had left the car. "
FRANKFURT, DE - Reviewed by ANCA FLORENTINA - 26 June 2017
MUNICH, DE - Reviewed by ONER - 24 June 2017
" Picking up the car takes 2 hours. Vito reserved transporter get. "
STUTTGART, DE - Reviewed by RIMMA - 23 June 2017
" I always use Enterprise and very satisfied their service "
FRANKFURT, DE - Reviewed by SIEGFRIED - 21 June 2017
" Great rental page, very satisfied! "
" I am truly highly satisfied - from the reception counter to the cars and quick return turnaround time. Thank you so much! "
BREMEN, DE - Reviewed by JEAN - 21 June 2017
" I booked the car a month ahead of time, and booked a infant car seat with it. When I arrived at the counter and finished with all paperwork, i was surprised by the agent informing me that he doesnt have any infant car seat and rather offered me a kid car seat. I have a 3 month old baby and i am offered a car seat for a 3 year old baby. I had to go a buy a car seat in order to continue my trip. This is very unprofessional from their part. "
MUNICH, DE - Reviewed by SANDA - 20 June 2017
" Great and new car "
" Great car and great people "
FRANKFURT, DE - Reviewed by AMITENDRA - 19 June 2017
" I have had better experience with Alamo when I rented directly in US. I had to carry child seat to the car (about 100 meters) along with my luggage. The person handing over keys was more interested in selling CDW insurance than anything else. The navigator in the car gave us huge problems ended up going in wrong direction many a times. Finally we started using Google Maps to avoid detours. Also, since I was from Auto Europe, most complaints are falling in no-mans land. At Berling center, I was asked to talk to Frankfurt center to complain about Navigator (when it is the same company). Very poor customer service. "
MUNICH, DE - Reviewed by RONALD - 18 June 2017
" Very good rate and we got the car we wanted. "
" The initial rate was great but I needed to add my wife as an additional driver and it cost almost $600 extra. Very disappointing because I thought adding her would be free as I am a member of their service. "
HAMBURG, DE - Reviewed by MICHAEL - 16 June 2017
MUNICH, DE - Reviewed by MAXIM - 15 June 2017
BERLIN, DE - Reviewed by JOANNA - 15 June 2017
" On 5th of June I was late for my morning flight, so I arrived in Berlin at 13:30. At the counter of Enterprise I was informed there is no car for me because I did not informed them about my delay. The Desk Officer wasn't helpful at all. In fact, he was not interested to help me out from this difficult situation. I red carefully Auto-Europe Terms & Conditions and there is no requirement to inform the desk about delay. The rent was up front paid for 6 days, so I do not understand why the car was rented to someone else. I am very upset and will never again rent a car from ENTERPRISE. "
FRANKFURT, DE - Reviewed by TIMMOTY - 13 June 2017
DORTMUND, DE - Reviewed by DANIEL - 12 June 2017
" In the contract said that Hertz would only charge me 215 EUR on the credit card, but on the terminal they asked for 750 EUR to block on my card, so I had to buy additional super insurance of 38 EUR/day. "
" In the contract said that Hertz would only charge me 215 EUR on the credit card, but on the terminal they asked for 750 EUR to block on my card, so I had to buy additional super insurance of 38 EUR/day. I was offered different class of car on the terminal, saying that there was no other cars left, after arguing they gave me different car. "
DUSSELDORF, DE - Reviewed by MARTINS; ARUNAS - 12 June 2017
" WHY DO I HAVE TO PAY TWICE FOR THE SAME CAR???!!!??? TO GET BACK MY MONEY I HAVE TO PROOF THAT I AM NOT A THIEF!!!!!! AND AUTO EUROPE IS WORKING WITH MY MONEY 155,45 ? LIKE A BANK AND DOES NOT PAY % FOR IT !!!!!! "
" VERY GOOD SERVICE AT DESK & CAR RETURN. QUICK RETURN OF SAFETY MONEY. "
HAHN, DE - Reviewed by OSWALD - 12 June 2017
FRANKFURT, DE - Reviewed by VADIM - 12 June 2017
MUNICH, DE - Reviewed by KIM KOOI - 11 June 2017
" I booked VW and paid way ahead and got a Renault which I am not happy with. I rent van and SUV for my clients traveling in Europe every year. Europcar and Buchbinder are my usual partners.01.Oct.2017 I booked M.Vito 9 seater, Voucher 12569394 and hope that more No surprise.I am a tour leader and planner .Regards. Yap Kim Kooi "
" No statements given back to me that the van was all in order; full tank and no incindent... "
BERLIN, DE - Reviewed by THORSTEINN - 10 June 2017
MUNICH, DE - Reviewed by CONSTANTIN - 09 June 2017
FRANKFURT, DE - Reviewed by MARY - 09 June 2017
CELLE, DE - Reviewed by MARCELINE ODETTE - 09 June 2017
" always satisfy with services and the rental cars. "
" very good rental car and good service "
DUSSELDORF, DE - Reviewed by LIXIN - 09 June 2017
HANOVER, DE - Reviewed by AJAY KRISHNAN - 08 June 2017
MUNICH, DE - Reviewed by JIAN - 08 June 2017
DUSSELDORF, DE - Reviewed by MOLLY - 07 June 2017
MUNICH, DE - Reviewed by HLIHOR - 07 June 2017
STUTTGART, DE - Reviewed by ANDRES - 07 June 2017
" Very good and easy way to find better prices. I have already recomended to my colleagues. Dollar staff very kind and helfull too. I will continue using your services, because every week I will book a car for 4 days, untill November. one question, is there any way to have same car Dollar delivered me in this contract? Model Volvo 440. Thanks and regards, "
" Dollar staff very kind and helpful too. I will continue using your services, because every week I will book a car for 4 days, untill November. One question, is there any chance to have same car Dollar delivered me in this contract? Model Volvo 440. I have already booked the car to PU tomorrow 08june. Thanks and regards, Andres Drover "
MEMMINGEN, DE - Reviewed by ROMUALDAS - 06 June 2017
BERLIN, DE - Reviewed by SUSAN - 06 June 2017
" Everything worked fine with the voucher from Autoeurope, the price was right too! "
" The rental of the car went smoothly until the return. There were some flecks on the backseat, which could not have come from us, since we didn't use the backseat. The person inspecting the car got angry and aggresive when we said that it was impossible the stains were from us, which was very inappropriate. We had checked the outside of the car for any possible damage, but had never thought to check inside the car. He insisted that we should have checked the inside, and that EVERYONE, ALWAYS checks that the inside of the car is clean. We then rented another car in Romania, where there were also stains in the backseat. As soon as I pointed these out to the rental agent he told me that they were responsible for cleaning inside, as it should be "
BERLIN, DE - Reviewed by LUCIAN - 06 June 2017
" Pretty straightdorward website and east to use "
" When i called the service the girl I spoke to was not very nice, asked me to call the rental company directly. "
MUNICH, DE - Reviewed by VOLODYMYR - 06 June 2017
" Many thanks for well arranged and provided qualified services by Auto Europe. "
" Deep gratitude for Enterprise rental Co., for their kind attention and honesty! Will use your good company again for new rental in future. "
HANOVER, DE - Reviewed by ARMAND - 06 June 2017
FRANKFURT, DE - Reviewed by AVDI - 03 June 2017
" I strongly recommend AutoEurope. "
" Everything was perfect! "
HANOVER, DE - Reviewed by UICHOL - 31 May 2017
" The rental agent at Hannover airport told me to sign the agreement first and if I saw any damage to my car, I could just take photo and show it when I returned the car in Frankfurt airport. I saw a scratch at the rear and I took a photo. However, the old lady who was very rude and checking the car. She found a scratch in the back and stating that it was not in the original invoice that I signed and I would haave to pay for it. I told her the scratch existed when I picked up the car and tried to show the photo I took. However, she began to scream at me and told me to sign the claim form . I find her abuse behavior totally unacceptable, what you see in old Nazi movie. "
" The return experience was totally abuse and the agent tried to force me to pay for the pre-existing damage. "
FRANKFURT, DE - Reviewed by EDVINAS - 31 May 2017
HANOVER, DE - Reviewed by AJAY KRISHNAN - 31 May 2017
FRANKFURT, DE - Reviewed by BORJA - 31 May 2017
HAMBURG, DE - Reviewed by NICOLAAS - 31 May 2017
BERLIN, DE - Reviewed by IBRAHIM - 31 May 2017
" I went to collect the car and i provided all the documents i was asked by autoeurupe e.i passport, driver license and credit card as always, however i was still refused the car, i called autoeurope customer services and they weren't helpful at all. So i went rented on spot, spending a fortune. "
" I went to collect the car and i provided all the documents i was asked by autoeurupe e.i passport, driver license and credit card as always, however i was still refused the car, i called autoeurope customer services and they weren't helpful at all. So i went rented on spot from different company, spending a fortune. It seemed that enterprise had overbook therefore they had to find a pretext and refuse with a unbelievable documents requests. "
DUSSELDORF, DE - Reviewed by TOBIAS - 30 May 2017
" Why do you show a VW Golf online if that provider doesn't even have any VW Golf? I was excited about taking a German car but in the end had to drive a Ford Focus. "
MUNICH, DE - Reviewed by PETER - 30 May 2017
" Everything as advertised, quick and pleasent service "
TRIER, DE - Reviewed by JUSTINAS - 25 May 2017
BERLIN, DE - Reviewed by KEVIN - 25 May 2017
" I would have expected some more clear instructions on how to find the rental office at the airport and better customer care by the attendants handing over the keys. They were very abrupt and had no patience to go round the car and take note of its scratches. Otherwise all was fine "
MEMMINGEN, DE - Reviewed by TODOR - 25 May 2017
FRANKFURT, DE - Reviewed by ANGELOS - 25 May 2017
" Excellent "
" Nice car "
MUNICH, DE - Reviewed by VICTOR - 24 May 2017
" tres bon "
" excelent "
FRANKFURT, DE - Reviewed by KRISTIAN - 23 May 2017
" I am happy with the service however I would suggest the Alamo agent to have a flashlight when checking the car for damages before handing it out to the customer because the lightning in the underground parking of the Frankfurt Airport is not enough. Thank you. "
FRANKFURT, DE - Reviewed by MICHAIL - 23 May 2017
BERLIN, DE - Reviewed by MARIUS - 22 May 2017
" professional front desk and return, new car best price "
BERLIN, DE - Reviewed by DAMON - 22 May 2017
" Had as much power as my 1965 Volkswagen Beetle. Difficult on the Autobahn! Adequate luggage room. "
" Fine. "
STUTTGART, DE - Reviewed by HOVIK - 21 May 2017
" Very good service "
" Very good service "
MUNICH, DE - Reviewed by CHARLES - 17 May 2017
" I wish the extra fees at pick-up were clearly stated as we've been in for surprise fees now on last two car rentals with autoeurope. it should not be hidden in the fine print and more straight forward. Seems very shady. "
" Our experience with Buchbinder was ok. Picking up and dropping off quick and efficient. However, the customer service at the desk in Munich airport was atrocious. I've never met a more unhappy customer service rep. The woman could crack a smile every now and then and at least try to hide the fact that she hates life so much. "
BERLIN, DE - Reviewed by THORSTEN - 17 May 2017
" I received a smaller car (Opel Insignia) than expected (Ford Mondeo) "
NUREMBERG, DE - Reviewed by THOMAS - 15 May 2017
" they refused to register the car at my brother name when we showed up at the counter instead of mine (i was sick and unable to drive) "
COLOGNE, DE - Reviewed by HARALDS - 15 May 2017
" Broken and dirty car. "
MUNICH, DE - Reviewed by TANASARN - 13 May 2017
" Car and rate is OK. But I'd rent 2 cars from 2 providers and it's not specific with confirmation model. It's just similar car type, so I've a bit disappoint for both. "
" So late for release credit amount 1200 Euro. Europcar is quicker. "
DUSSELDORF, DE - Reviewed by EYJÓLFUR - 13 May 2017
" When choosing car I decided to go for Ford Focus 2dr or similar. Sorry to say but this Dacia Logan was not as good as my experience with etc Ford Focus (former owner for years). If I would know that this car was rated same class as Ford Focus I would not have rented this car. "
FRANKFURT, DE - Reviewed by NIKOLAY - 13 May 2017
MUNICH, DE - Reviewed by ALEKSANDAR - 09 May 2017
" Very easy booking "
" HERZ were perfect. Lovely service. "
DORTMUND, DE - Reviewed by AUREL - 09 May 2017
MEMMINGEN, DE - Reviewed by EDWARD - 09 May 2017
BERLIN, DE - Reviewed by GUNTIS - 08 May 2017
" Everything was in order, as always. Good price and low deposit. "
" Very helpfull desk manager who gave us a great car upgrade. We got a new car with many extras. "
MUNICH, DE - Reviewed by EUGENIJUS - 04 May 2017
DORTMUND, DE - Reviewed by KRASIMIR - 04 May 2017
" Lake of information about the car insurance. Double payments of insurance once to autoeurope and after that to Hertz "
" The car was not avelable at requested time. I have to wait more than one hour to get the car. Also instead of Opel Insignia or similar I was proposed to take Ford Torneo. Also I was asked to pay additional for avelable Ford Mondeo. At the End after long discussions and waiting I have got Ford C Max "
MUNICH, DE - Reviewed by AJAY KRISHNAN - 04 May 2017
MUNICH, DE - Reviewed by KOO - 04 May 2017
" Easy enough use with large number of major rental car companies search "
" Poor customer service at the car collection point, we asked for a bigger car seat but they insist on giving one that is too small and uncomfortable for our baby. Car given to us was not maintained well and ran out of adblue additive after using for less than 200km and without any experience of the diesel car maintanance we were stuck in the middle of nowhere and unable to start the car until we managed to get hold of adblue from refilling station few km away on an icy cold day. Disappointed is a polite understatement. "
MUNICH, DE - Reviewed by DEYAN - 03 May 2017
FRANKFURT, DE - Reviewed by ALEXANDRA ELENA - 03 May 2017
" We were overcharged for the additional driver. They applied the location surcharge of 23% for the additional driver cost plus 19% VAT so instead of paying 10.7 (how it was stated in the contract including VAT) we have paid 10.7*1.23*1.19 per day. "
MUNICH, DE - Reviewed by MARIIA - 03 May 2017
" Сначала по телефону просила помощи разобраться с BUCHBINDER, который списал франшизу и возвращать не собирался. Попадала на русскоговорящую сотрудницу, которая сказала, что сначала нужно ждать 14 рабочих дней, затем 21 рабочий день. Потом попала на англоговорящего сотрудника, и тот очень удивился, сказал, что давно должны были вернуть деньги и давно уже можно писать в BUCHBINDER. Из-за этого франшиза вернулась, подозреваю, на пару недель позже. "
" Франшизу в 1000 евро не заблокировали, а списали. Вернули через 1,5 месяца после писем с банковскими выписками. "
HAMBURG, DE - Reviewed by DANIEL - 03 May 2017
" Instead of VW Passat I got brand new SUV for the same price...excellent. "
" Smooth and fast...5 minutes! "
MUNICH, DE - Reviewed by DAN - 02 May 2017
" Dear Sirs, I do need to explain what was happening with me renting your car EU ? CL8382. In the attachment you will find the documents related to this problem. In february when I make a request for a rental car I specified that I will spent my holiday in Austria. You make an offer and I accept it and paid 207.55 euro for your services on 22.02.2017. In 14.04.2017 at the Munich Airport dask of Global Drive, your amployee told me that she had a bigger car that I paid for and she willm not charge me extra for that, and that I have to pay 250.00 euro for a full insurance of that car. When I whant to pay I ask if a debit card is ok and she told me is that THE DIFFERENT WITH THE CREDIT CARD is that you will take the money from the card and you will give it back in 3 days, not frozen as in the credit card. My debit card has an over draft (credit money) more than I have in my credit card and that is why I am useing it for both purpose. I give her the card, she take the money from my card, did?t give me any invoice and I leave for my holiday. When I was back in my country I discovered on my crrent bank account that you take, on the same day, 14.04.2017, an extra 170,03 euro. When I ask on the phone why, they said I had an invoice 776776130545 on that same of money. The invoice that she sand me was on date 22.04.2017 and was on 0.00 euro as if the invoive was done after I paid. It was clear to me that you took the mohey from my account without an invoice and without my approval on this transaction. My signiture was not in the invoice. So please return as soon as possible the money for the insusance 250.00 euro (we are now on the 7 day of wainting) and the extra charge170,03 euro, that I am not responsable for. If you don?t do that, I will adress a complain on POLICE an the OFFICE FOR CUSUMER PROTECTION of your country. I hope that you had the decency to reply, Dan Zamfir "
" Dear Sirs, I do need to explain what was happening with me renting your car EU ? CL8382. In the attachment you will find the documents related to this problem. In february when I make a request for a rental car I specified that I will spent my holiday in Austria. You make an offer and I accept it and paid 207.55 euro for your services on 22.02.2017. In 14.04.2017 at the Munich Airport dask of Global Drive, your amployee told me that she had a bigger car that I paid for and she willm not charge me extra for that, and that I have to pay 250.00 euro for a full insurance of that car. When I whant to pay I ask if a debit card is ok and she told me is that THE DIFFERENT WITH THE CREDIT CARD is that you will take the money from the card and you will give it back in 3 days, not frozen as in the credit card. My debit card has an over draft (credit money) more than I have in my credit card and that is why I am useing it for both purpose. I give her the card, she take the money from my card, did?t give me any invoice and I leave for my holiday. When I was back in my country I discovered on my crrent bank account that you take, on the same day, 14.04.2017, an extra 170,03 euro. When I ask on the phone why, they said I had an invoice 776776130545 on that same of money. The invoice that she sand me was on date 22.04.2017 and was on 0.00 euro as if the invoive was done after I paid. It was clear to me that you took the mohey from my account without an invoice and without my approval on this transaction. My signiture was not in the invoice. So please return as soon as possible the money for the insusance 250.00 euro (we are now on the 7 day of wainting) and the extra charge170,03 euro, that I am not responsable for. If you don?t do that, I will adress a complain on POLICE an the OFFICE FOR CUSUMER PROTECTION of your country. I hope that you had the decency to reply, Dan Zamfir "
BERLIN, DE - Reviewed by ELMAR - 30 April 2017
MUNICH, DE - Reviewed by MARKO - 30 April 2017
" This is always my first choice. And price was good too. What is missing is personal account. I rent a lot of cars. It is hard to keep track of your rentals. "
" I got better car and service was fast and friendly. Strongly recommend this people "
BERLIN, DE - Reviewed by AIDAS - 29 April 2017
" The price for the car loocked ok būt the dar was tòo small "
" I have boocked economy dar and received only small one Skoda Citigo and my credit card was charged for 1000 euro for one day and i had a full isurance package "
STUTTGART, DE - Reviewed by MICHALIS - 25 April 2017
" I believe that the reserved amount of 1000 euro in advance is too big to be afforrdable. "
MAINZ, DE - Reviewed by CRYSTAL - 24 April 2017
" very easy "
" It was wonderful: easy, the workers were very friendly and helpful..including with my German. It was also quickly handled both in getting it and in bringing it back. The car itself was wonderful. I took it several KM for a whole week with no problems at all. "
MUNICH, DE - Reviewed by VASILE - 24 April 2017
DORTMUND, DE - Reviewed by STELIAN - 21 April 2017
" I will never order a car from autoeurope.eu "
" Worst client service ever "
MUNICH, DE - Reviewed by ELIA - 21 April 2017
" We are generally very satisfied by the offer and and information received on the voucher. "
" Having a big experience with car rentals this experience is not as good. First they refused to receive the guarantee for the ded. from the card of my wife, although it is proved that we have bought with Autoeurope the insurance to cover the deduct. They forced us to pay an additional amount of 120 Euros to buy again a new insurance cover. for the deduct. in order to accept the card of my wife. Then they pressed us to buy 8 security vests for 5 E each which we refused to do. The car we received was in perfect condition, but the front seatbelt was not working. They gave us another van which was older, not clean, and not the best choice. The lighter did not work so we had problems to use our GPS. Long quees in checkin. "
FRANKFURT, DE - Reviewed by EUN JOON - 21 April 2017
" Don't never ever rent a car from Global-Rent-A-Car same as Buchbinder Rent Car!!!!! they were eager to sell additional insurance and threatening that if there were any sratch it would cost more then 700 euro each scratches.. and I already insured by Auto Europe and I told so, but they keep on said that Auto Europr insurance is not cover any so need to get additional insured by them. anyway I paid additional insurance for 740 euro due to that reason. I am not the only one and my colleque as well 1 week later. Shame on you to have this kind of rental car company in your choice!! "
" Thay are so so so rude!! Don't never ever rent a car from Global-Rent-A-Car same as Buchbinder Rent Car!!!!! they were eager to sell additional insurance and threatening that if there were any sratch it would cost more then 700 euro each scratches.. and I already insured by Auto Europe and I told so, but they keep on said that Auto Europr insurance is not cover any so need to get additional insured by them. anyway I paid additional insurance for 740 euro due to that reason. I am not the only one and my colleque as well 1 week later. "
DUSSELDORF, DE - Reviewed by DIMITRIOS - 20 April 2017
MUNICH, DE - Reviewed by IOANNIS - 19 April 2017
" there was a long line waiting to get the car,it took us more than an hour to finish "
STUTTGART, DE - Reviewed by TOBIAS - 19 April 2017
" We ordered a manual Mercedes, but received a automatic Ford, therefore it was fine for us. The customer service was very good and we had no problems with the car or the rental. "
FRANKFURT, DE - Reviewed by RADHAKISHORE - 19 April 2017
" hello, i am very much satisfied with the overall booking experience Auto Europe. Your customer care representative resolved all our queries before the booking and within minutes our booking was done. The cost of the rental was fine too. I will definitely recommend Auto Europe. thank you.. Best regards, Radhakishore Gurumurthy "
" while taking delivery we was informed to drop off the car latest by 10:00 PM on the 17th of April. When I asked at the counter that in case we get delayed, do they have a key drop box facility? The representative from Hertz told that they do not have one and if we drop even at 10:01 PM we will be charged for 5 days. But the above information is FALSE. They do have a key drop facility and we had time till 7 am the next day as per the another representative available last evening. The false information from Hertz costed us 1 day of extra rental and 15? of late return fees. Every time we called their office to inform them can we drop the car by 11:30 PM, the calls were routed to central customer care and they said we have only call the dealer "
MUNICH, DE - Reviewed by JOSEPH - 18 April 2017
" Auto Europe have been excellent. I use them about 6 times a year and they have so far never let me down. "
" 1. I called Globalrent/Buchbinder to change my car from an estate to a saloon. The call was taken by a call centre in Portugal. 2. I was told I would get a saloon car VW Golf in the same category, but had to pay about 50 GBP extra, which I agreed to. 3.Collecting the car in Munich I was still given an estate,I reluctantly accepted it as it was too much hassle to change to the saloon I requested 4. Onreturning the car in Munich, the inspector checked the fuel and said we could go. I pointed out a scratch on a door; had a look and said it was OK. No charge. 5. Later I was charged GBP366 on my AMEX card. Can you please tell me what the charge is for? I had Refundable Excess with Super Cover. Why was I charged and how can I claim it back "
MUNICH, DE - Reviewed by VYRON - 18 April 2017
MUNICH, DE - Reviewed by GHEORGHE - 18 April 2017
MUNICH, DE - Reviewed by MIKAYEL - 18 April 2017
" It is very easy! "
" Just 3 steps, come take and drive "
MUNICH, DE - Reviewed by PETROS - 18 April 2017
" Unlike last time (car rental in Christmas period), this time everything was OK as planned. The only disagreeable "surprise" was again the fact that I had to accept a car of a different category than the one I had booked for (again a mini-van instead of a standard 4-door family car). "
" As mentioned above, eveything was OK except for the mini-van I had to take instead of the car I wanted. "
MUNICH, DE - Reviewed by ADRIAN - 15 April 2017
NUREMBERG, DE - Reviewed by IRIMIA - 15 April 2017
" It was very simple to rent the car. "
" The waranty for the car wasn't fully deducted bsck to me, even if I called several times to ask about it. "
FRANKFURT, DE - Reviewed by MARK - 13 April 2017
FRANKFURT, DE - Reviewed by URMAS - 11 April 2017
" I am sure that I did not do no one scratch but after some days when I asked about deposit, noted then it is scratch fixed. It was terrible! I DID NOT DO NO ONE SCRATCH!!! I did only short trip and I was rested, I parked in private and closed area. I am sure what I say! "
" It is related with conlusion. "
MUNICH, DE - Reviewed by PETER - 09 April 2017
HAHN, DE - Reviewed by GUNDARS - 09 April 2017
NUREMBERG, DE - Reviewed by ROZALIN - 08 April 2017
MUNICH, DE - Reviewed by TERJE - 07 April 2017
" I have been invoiced for the same car hire twice, during initial booking on 23Feb2017 by Auto Europe in the sum of 209.87 EUR, and during pick-up on 25Mar2017 by Globalrent in the sum of 195 EUR. "
" I have been invoiced for the same car hire twice, during initial booking on 23Feb2017 by Auto Europe in the sum of 209.87 EUR, and during pick-up on 25Mar2017 by Globalrent in the sum of 195 EUR. "
STUTTGART, DE - Reviewed by ROMAN - 06 April 2017
" Convinient to use and well-designed interface "
" Resolved a complicated rental car issue pretty fast and efficiently "
BERLIN, DE - Reviewed by MICHAEL - 06 April 2017
" Why was I charged extra 48? for insurance when I rented the car with full insurance from AutoEurope? I am pissed off now. "
" Why was I charged extra 48? for insurance when I rented the car with full insurance from AutoEurope? I am pissed off now. "
FREIBURG, DE - Reviewed by ADE - 05 April 2017
" I have booked twice with Buchbinder and I won't do it anymore. The two times, I had troubles with them. After my booking I called them to confirm everything, but when I picked up the car, all is different and eveytime, every employee says something totally different. They never know who was the one who answered the phone, etc etc. There were lies and the most employees are not willing to help or solve the issues. I wouldn't recommend it! "
DORTMUND, DE - Reviewed by STEFAN - 04 April 2017
MEMMINGEN, DE - Reviewed by VALDIS - 03 April 2017
MUNICH, DE - Reviewed by OLEGS - 03 April 2017
DUSSELDORF, DE - Reviewed by ARTHUR - 03 April 2017
BERLIN, DE - Reviewed by YURI - 02 April 2017
" When placing the order I was refused by Keddy as I asked to travel to Czech. Then I did the second booking for the same car with Europcar, they allowed to cross the boarder to Czech Republik. But the first booking with Keddy remained in the system, this caused some misunderstanding when I was taking the car. "
" Sorry, it was not Keddy but Europcar. I am very satisfied with Europcar. "
DUSSELDORF, DE - Reviewed by AIKATERINI - 02 April 2017
FRANKFURT, DE - Reviewed by WARUT - 31 March 2017
" booking is easy. i seem on the web as free cancellation but once i click book the rental fee is automatically charge on my card. i just find out when i pick up the car that alamo na enterprice are the same company. the 1st class insurance is not include and not notify me before. "
" i was disappoint. I book ford galaxy but got old nissan. and i saw ford galaxy just park in the pick up location too but the staff said it is book for another customer. I was confuse my car should be Ford it is there but he just give me nissan and he said it is the last one. How come it could be the last because ford just part there. also the staff from terminal 1 and terminal 2 frankfurt airport give me a different information about 1st class insurance. I was so confuse. I think there is no standard two man from the same company how can they say different in cost. 1st man say if i not pay 327 euro then i will have to pay 1000euro in case of accident. 2nd man say if i not pat 276 euro i will have to pay 1500 euro. very unprofessional. "
MUNICH, DE - Reviewed by MARÍA FERNANDA - 31 March 2017
" Good & professional service. Good value for money. "
BERLIN, DE - Reviewed by ANASTASIOS - 28 March 2017
" No CNG or electrical cars to choose. The car that i got was a brand new one with just 450 Kms. "
MUNICH, DE - Reviewed by MARCEL ROMICA - 28 March 2017
" They didn't have the car rented by me, but they gave me another new car from superior class. Everything was good, we received the car quickly and the staff was friendly. "
FRANKFURT, DE - Reviewed by MORDECHAI - 28 March 2017
" convince and friendly using web site the android app isn't so good "
" got a great upgrade very satisfied "
MUNICH, DE - Reviewed by GENNADIY - 27 March 2017
" Everything was very good: I did get a bigger car (Ford Tourneo instead of booked Skoda Variant). Employees were very friendly and I was told that if the car will be to small for me (I was traveling in group of 5 people + 2 big suitecases, 3 small suitecases + ski bag 160 cm long) they will be ready to change it to even bigger. "
MUNICH, DE - Reviewed by TIIT - 27 March 2017
" Some not so nice experiences: - found more damages on the car than marked on papers - poor paperwork. no fuel type, no parking lot nr. - unexpected extra cost for border crossing - unexpected deposit - got different car than expected/booked "
MEMMINGEN, DE - Reviewed by VAIDAS - 26 March 2017
STUTTGART, DE - Reviewed by CHRISTODOULOS - 25 March 2017
FRANKFURT, DE - Reviewed by SLAWOMIR - 23 March 2017
" Service was fast and efficient. Great work. "
" Very Pleasant Staff, Great Work again. "
MUNICH, DE - Reviewed by ANDREY - 23 March 2017
MUNICH, DE - Reviewed by KENNETH - 22 March 2017
" My flight was delayed and Luzia Beris Auto Europe undertook to advise Buchbinder of my new arrival time and date. She failed to do this, I had to make a new rental at extra cost. Luzia promised to arrange a refund of the original reservation cost, This did not happen. I asked for a refund of the extra cost of Euro94.58 for the new rental. I received a response from Martina Rebechini which ignores the mistakes and commitments made by Luzia telling me a part refund of Euro224 would be paid instead of my entitlelment to a refund of Euro456.25. I have asked Martina to correct this and I want contact details for Auto Europe Director Niall McDevitt "
COLOGNE, DE - Reviewed by CRISTIAN - 21 March 2017
" I think Auto Europe it's the easiest way to find a rental car for the best price. "
" The staff was very friendly and helpful. "
FRANKFURT, DE - Reviewed by MAISSA - 21 March 2017
" Always or mostly good offers "
BERLIN, DE - Reviewed by MATEJ - 20 March 2017
" I was really satisfied with the service! Everything went very fast and smooth and I will be happy to use the service in the future again! "
" Great service here at Berlin Schoenefeld airport. Guys in Alamo/Enterprise were very friendly and everything went wery smooth and fast! They even phoned me to inform me about Berlin Airport strike and offered me free change of my booking - really very helpful! Highly recommend and will use Alamo/Enterprise again! The cars were great! "
MUNICH, DE - Reviewed by GEORGIOS - 20 March 2017
" The cheapest site for car rentals "
" Value for money for the car i hired. Very helpfull personel. "
MUNICH, DE - Reviewed by ALEKSEI - 20 March 2017
MUNICH, DE - Reviewed by MIKHAIL - 20 March 2017
" In overview of rental providers the booking price was indicated without tax (6EUR/day) for being abroad Germany, however in voucher it was written specifically. Current version of autoeurope.com has a field "Which other countries you are going to visit". With modern technologies it should be a piece of cake at least to warn or at best to recalculate the rental price. And that was exactly the place where I was expecting AutoEurope as aggregator to lead the case. "
" Everything was fine. "
WEEZE, DE - Reviewed by AINAR - 20 March 2017
FRANKFURT, DE - Reviewed by MORDECHAI - 18 March 2017
" they charged me for a tiny peal / chip off the car panting probably from a stone "
COLOGNE, DE - Reviewed by RUMEN - 16 March 2017
BERLIN, DE - Reviewed by GABRIEL - 15 March 2017
" Despite the fact that I made a full insurance with you and paid for it, Hertz insisted that I have to make insurance also with them!!! "
MUNICH, DE - Reviewed by ALEKSANDR - 14 March 2017
" There was a line 30 meters long to the counters. We stood in line for about 1 hour 30 minutes "
STUTTGART, DE - Reviewed by IRINEL - 13 March 2017
" hello...in the voucher I had from you it said that I have to pay an extra 25 ? at the desk when I pick up the car...but they charged me with an extra 100 ? for the the different airport dropoff even thow I specified at the beggining that is a different airport...ana they charged me another 250? deposit ( they did not block the money) they charged it and I courious when they'll give it back..thanks very much and I'm waiting for an answer "
FRANKFURT, DE - Reviewed by MORDECHAI - 13 March 2017
" Auto Europe is a great site "
" the car i received was very bad "
BERLIN, DE - Reviewed by LANA - 12 March 2017
" Auto Europe was great! "
" The only thing is my Visa is through my bank and at first they said it wouldn't be ok. In the end they accepted it. Also the brakes kept squeaking really loud. "
FRANKFURT, DE - Reviewed by DIETRICH - 11 March 2017
FRANKFURT, DE - Reviewed by MARGOT - 10 March 2017
MUNICH, DE - Reviewed by JANI - 10 March 2017
DUSSELDORF, DE - Reviewed by MURAT - 10 March 2017
DUSSELDORF, DE - Reviewed by CEM - 10 March 2017
MUNICH, DE - Reviewed by JAN - 09 March 2017
MEMMINGEN, DE - Reviewed by IURII - 09 March 2017
MUNICH, DE - Reviewed by SHAY - 08 March 2017
" Overall the booking, service and customer support was great. The only annoying part was an extra charges I got from the renting company for traveling outside Germany (to Austria) and for "prime location" (i.e. airport). I think that both such extras should have been already clearly reflected in the booking process. Mentioning those potential extras somewhere deep in the "terms & conditions" might be good enough for legal but centennially bad for customer satisfaction. "
" 1. Some extra charges of traveling outside Germany (to Austria) and been a "Prime Location" was not verbally communicated at all. 2. Had to replace the car we were given due to faulty seat belt. The service was very efficient and such things do happen, but it doesn't help with the overall experience "
BERLIN, DE - Reviewed by DANIEL - 07 March 2017
" 45 Euro extra fee to go to Poland. Was not obviously written on the quote. Not acceptable. "
" 45 Euro extra fee only to go to Poland. Is not acceptable. "
MEMMINGEN, DE - Reviewed by TATSUO - 07 March 2017
" Dear Sir, As you can check from my booking record, I have paid Eur 140.75 which is cover the SUPER COVER insurance. Unfortunately when we arrived at Memmingen airport to pick up our car at Hertz. The counter receptionist told us thery have only recieved a Voucher Credit from you in the amount of Eur 110.75, and there was without super cover insurance. They tried to explain to them that we had paid you in advance, with a copy of print out. However they won:t listen to us, because they clearly received only 110.75 from you. _we had no choice but to pay extra 65.78 for the Super cover insurance fee, Therefore, this is a duplicate expenses for us. Could you kindly clarify this messy balance as soon as possible. We are very disappointed. "
" The car we rented was really bad, the rear mirror was broken. The OM off side mirror was cracked. This car is not suitable for any rental. "
MUNICH, DE - Reviewed by SERGEY - 06 March 2017
" Нормальный сервис. Но видимо настолько популярная компания, что стоять и ждать машину пришлось около 2 часов. "
MUNICH, DE - Reviewed by DMYTRO - 06 March 2017
" I use Auto Europe more than 10 years. Prices are reasonable, service good. "
" Service is good, fast. Car was in good conditions. "
MUNICH, DE - Reviewed by PEETER - 05 March 2017
BERLIN, DE - Reviewed by DRAGOS - 04 March 2017
" Totaly unsatisfied, i booked a middle class car (Opel Insignia or similar) and got an "upgrade" to Ford Tourneo Connect.The car was to big, had no autopilot and was very hard to drive and park.Nobody wants to move big stuff when arriving with an airplane, the car must be fast and small consumption.The car i got had none of these. So STOP PROMISING CARS YOU CAN'T DELIVER.It was a very disappointing experience. "
MEMMINGEN, DE - Reviewed by ALEKSEY - 03 March 2017
" Not really clear which options are covered by rental company and which by AutoEurope and even were they covered at all (insurance). "
" All fine "
MUNICH, DE - Reviewed by VITALY - 03 March 2017
" There was an issue while taking a car. At first, they mistakenly gave me a key from the car with a manual transmission. Then they gave me the right key. Another issue was that assistants in the garage didn't know how to set up the child seat, so it took me about half an hour to figure out this problem. No further issues I had with this renting. "
MUNICH, DE - Reviewed by BOGDAN - 02 March 2017
" Did not received the car I rented (Skoda Octavia automatic) but a manual Ford instead. "
MUNICH, DE - Reviewed by AIKATERINI - 02 March 2017
" Thank you !!!there are all perfect!! "
" The car was new and clean!!! "
STUTTGART, DE - Reviewed by THAISA - 01 March 2017
MUNICH, DE - Reviewed by ANASTASIOS - 28 February 2017
" the rent was for a car with GPS included and at the beginning the employee in Hertz's front desk told us that thw GPS was portable !! and proposed an upgrade with 20 /per day for a bigger car with navigation system. I told her that I can use my phone if I wanted a portable GPS and finally they gave us a very good car with navigation system without extra cost "
MUNICH, DE - Reviewed by LUIS - 27 February 2017
" 40 min queue to get the keys "
MUNICH, DE - Reviewed by ALEXANDER - 27 February 2017
" Very good and fast! "
" Very good and fast! "
MUNICH, DE - Reviewed by VIDAR AUSTMANN - 27 February 2017
MUNICH, DE - Reviewed by ALEKSANDAR - 25 February 2017
MUNICH, DE - Reviewed by RAZVAN - 22 February 2017
MUNICH, DE - Reviewed by FLORIN - 19 February 2017
MUNICH, DE - Reviewed by REDAS - 17 February 2017
MUNICH, DE - Reviewed by ALINA MARIA - 14 February 2017
" Very good "
" Very good "
MUNICH, DE - Reviewed by CORNELIU - 14 February 2017
" Pro - Good service from front office lady including refunding the money I've spent on refilling the engine oil Cons - Booked a VW Golf or similar car but received a Skoda Rapid which I consider is not the same size and class - the car was not properly prepared for rental and after about 200 km on Saturday evening 4th of February I had issues with low engine oil - In order to solve the problem I called several times the 24/7 hotline without any answer and I ended up buying 1 litter of oil and spending couple of hours from my own time - I left a voice mail but nobody called me back "
DUSSELDORF, DE - Reviewed by TOMOR - 14 February 2017
" very good "
" I'ts a good company "
MUNICH, DE - Reviewed by AMIRYASER - 13 February 2017
MUNICH, DE - Reviewed by GHEORGHE - 13 February 2017
DRESDEN, DE - Reviewed by ALLAN - 13 February 2017
" Alamo struggled to find booking initially which slowed down the process slightly. "
" Good quality car "
MEMMINGEN, DE - Reviewed by IOAN-CIPRIAN - 12 February 2017
" great. It was my fist rental experience and was gret "
" ok, it was europcar experince! very profi people "
BERLIN, DE - Reviewed by TIMOTHY - 11 February 2017
BERLIN, DE - Reviewed by MUGUR CRISTIAN - 10 February 2017
" Funny thing, the young lady at the desk was trying to sell me a GPS device for a car that had it's own GPS! "
BERLIN, DE - Reviewed by DAVID - 09 February 2017
" I was ripped off by Hertz and charged over 200 dollars after returning my car on time in perfect shape. They are refusing to cooperate. I will leave horrible reviews and never use this site again if I am not assisted to get my money back "
" I was ripped off by Hertz and charged over 200 dollars after returning my car on time in perfect shape. They are refusing to cooperate. I will leave horrible reviews and never use this site again if I am not assisted to get my money back "
MUNICH, DE - Reviewed by STAMATIOS - 09 February 2017
" The whole experience was good. Good service from auto Europe. "
" They charged us an extra amount of 80? (45? plus taxes) because we where traveling to different countries, although we had mentioned it in our reservation as we were dropping off the car in Budapest Hungary. We were only informed about the one way fee 150? while making the reservation and they put the blame on auto Europe for not giving us the right information. "
COLOGNE, DE - Reviewed by VEDRAN - 09 February 2017
MEMMINGEN, DE - Reviewed by PREDRAG - 08 February 2017
HEIDELBERG, DE - Reviewed by VITALII - 08 February 2017
" It would be nice to be able to choose car type (sedan, hatchback, station wagon) "
BERLIN, DE - Reviewed by ANASTASIOS - 08 February 2017
" When I arrived at Berlin airport at Buchbindung office, with a 15 minute delay because of the flight, I was told that I have to pay additional 50 euros (!) as penalty because the local office closes at 23:00 o'clock. The initial time of my booking was exactly 23:00 and I arrived at Buchbindung's office at 23:15... Of course nobody from your company has informed me about that, which was not even written in the terms (they included all possible fees, charges, penalties etc that may occur except that)! Because I had already paid for the car I was practically forced to pay the penalty, which was a bigger amount than the 40 euros I paid to rent the car!!! Therefore I request now from you the money I paid as a penalty. "
" Although it is AutoEurope's fault that I was not informed about the penalty of 50 euros, I find it irrational to pay a penalty of 50 euros for a 15 minute delay, for which I was not even responsible... "
MUNICH, DE - Reviewed by AMIR - 06 February 2017
MEMMINGEN, DE - Reviewed by ROSTYSLAV - 06 February 2017
" They need fill in tank only 5-6 litres (9 euro), but they withdrawed from my card 27 euro. "
FRANKFURT, DE - Reviewed by STANIMIR - 06 February 2017
MUNICH, DE - Reviewed by LIVIU - 05 February 2017
MEMMINGEN, DE - Reviewed by VAIDAS - 05 February 2017
MUNICH, DE - Reviewed by SERGIEJUS - 04 February 2017
" Auto Europe is a very good partner! "
MUNICH, DE - Reviewed by AHMET - 03 February 2017
" Commit payments in advance and get no extra charges are advantage, however still we can not select car as diesel for instance and also we can not get the car that we reserved. "
FRANKFURT, DE - Reviewed by BORGAR - 01 February 2017
" Hi. Came to Frankfurt International and at the desk of Global Drive to pick up the car, found out that I had made a mistake of ordering the car at Frankfurt Han not at Frankfurt International. My mistake. The rental were from 13:00 and becourse I were at 13:15 I could not get the order transferred from Han to Frankfurt international. but Global fond another car for me on a good price. Will use them next time directly. Am now looking into canselling an order with you for a 7 days rental in Salzburg an. rg. Borgar "
MUNICH, DE - Reviewed by SERHAT - 01 February 2017
" very efficient. reasonable prices "
" we received a nice upgrade (from skoda octavia to ford cmax) However, this does not happen on a regular basis. global drive (buchbinder-terstappen) has dramatically improved its service quality. I remember that the first time I rented from them back in 2012 or 2013 they charged me extra for winter tyres! "
COLOGNE, DE - Reviewed by KEISUKE - 01 February 2017
MUNICH, DE - Reviewed by DMYTRO - 28 January 2017
BERLIN, DE - Reviewed by IMRE - 27 January 2017
" Fast and good service. Thanks a lot. "
" Nice clean and good condition car. Fast refund and nice service. "
HANOVER, DE - Reviewed by NORBERT ZOLTAN - 27 January 2017
" I booked a VW Golf compact car and they provided me a Nissan VAN 8+1 seater car. I refused the car and they told me that they don`t have compact car available and they give me a Toyota yaris which is lower and not in the same category that VW Golf. After they tried to give me a Nissan Qashqai SUV but they wanted to charge me for upgrade. It is totally unprofessional. They tried to charge me with 65 Euro`s for Insurance after the employee realised that there is a mistake and it cost only 35 Euro. Enterprise is below my expectations ! "
COLOGNE, DE - Reviewed by VEACESLAV - 27 January 2017
" It is not legal to take money and to refuse to give a car at the arrival because1) I was late for an hour and a half2) because you don't like my drivers licence when another 7-8 places car was found and I was ready to take So, it is a theft of 220 euros from my banking account At the next desk I did rent a car, with no problems, Sixt accepted my drivers licence and found a car for me and they agreed that your acts were illegal-taking money and giving nothing for that "
" Illegal theft of money No car at te arrival ( maybe it is my fault that I came a1,5 hour later, but then they refused to give me another car because of my drivers licence that they didn't like, I had never had problems with Europ cars, Sixt) They refused any compansation , didn't give a car but have taken 220 euros from the account At the desks nearby nobody refused my drivers licence and I rented a car at Sixt where the guy was super So I have paid and got nothing "
BERLIN, DE - Reviewed by ORAN - 24 January 2017
" I did not received the Car that I was expected and show on my booking document. instead I was offer Up grade with extra cost! "
MUNICH, DE - Reviewed by VAIDOTAS - 24 January 2017
" I was offered additional service (prepaid fuel), which had hidden costs. The inspection of the car on return was very precise, we did not had such possibility to check the scratches and etc. on pick up, there was not enought light and etc. "
MUNICH, DE - Reviewed by MOSCHOS - 21 January 2017
" Everything went well all was perfect "
" Quick, helpful stuff everything was ok. Specially MIKE helped a lot "
DUSSELDORF, DE - Reviewed by VALTER - 20 January 2017
MUNICH, DE - Reviewed by ERVINAS - 16 January 2017
" Ford Tourneo Connect was new, but middle seats were faulty. It was an inconvenience that I was offered an only option to drive ca 100 km to change the broken car. "
DORTMUND, DE - Reviewed by JOHAN - 15 January 2017
HAHN, DE - Reviewed by BELA ANDREI - 14 January 2017
" We had an excellent service, starting with the pricing and the possibility for drop-off at another location. "
" Lady at the counter provided excellent information about the system and we were ready in no-time. We were upgraded to another class of vehicle free of charge and took advantage of the car navigation system. Great experience. "
DUSSELDORF, DE - Reviewed by VLADIMIR - 14 January 2017
" did not receive information that I need to pay additional money ! "
" They charge me 60 euros for insurance, and I have already paid insurance on your website during reservation !!! Employees can be much much better ! At least, they can speak english better ! "
COLOGNE, DE - Reviewed by GEORGIY - 13 January 2017
MEMMINGEN, DE - Reviewed by ANASTAS - 11 January 2017
FRANKFURT, DE - Reviewed by TULIEV - 11 January 2017
" What I like the most is the clear, understandable and fast web-interface of whole search/rent process. "
" Overall OK, but it was already 2nd time with Enterprise that they didn't fill good liquid for windshield and it got frozen at -8 degrees. "
MUNICH, DE - Reviewed by ANDREY - 10 January 2017
" I haven't rent a car using your service. But you haven't returned my prepaid transfer. It's awful! I'm going to provide all my friends in all social networks with the information that you don't return money even if your client don't use your service! "
BERLIN, DE - Reviewed by SAGI - 10 January 2017
MUNICH, DE - Reviewed by ATLI - 10 January 2017
" Good and fast communication. I have recommended your services to a number of people. "
" Slow office - slow paperwork. "
LINDAU, DE - Reviewed by GABRIEL - 10 January 2017
" Everything worked well and was as I have booked. "
" Good communication to confirm beforehand.The staff was friendly and prepared on our arrival. It was also easy to extend the hire and again the staff was friendly and accommodating. "
FRANKFURT, DE - Reviewed by IOANNIS - 09 January 2017
STUTTGART, DE - Reviewed by BORISLAV - 08 January 2017
NUREMBERG, DE - Reviewed by VALENTIN - 06 January 2017
" Easy booking. "
" The SUV hasn`t been cleaned well. It turned out to be petrol and consuming too much-kind of 14-17 per 100 km. The model-Nissan Qashqai. The rest was ok-almost new car with no damage. "
MUNICH, DE - Reviewed by THOMAS - 06 January 2017
HAMBURG, DE - Reviewed by STEFFEN - 05 January 2017
MUNICH, DE - Reviewed by PAUL - 04 January 2017
" They were some slight differences in terms of conditions provided by Auto Europe and those found at Enterprise. Otherwise everything was OK. "
" I expected to get a bit larger car (like Ford Kouga ordered)... I got a Nissan Quashkai. Otherwise the car was new and fine to drive. "
BERLIN, DE - Reviewed by BOGDAN - 04 January 2017
" Everything was fine. Using your service not for a first time and will use again. One thing to improve is to make possible to choose exact car, but not similar. Maybe when reservation is done, car supplier (in our case ALAMO) sends cars, that currently are present for this time and you pick one of them and you definitely will get what you want :) "
" Would be nice to have a possibility to return car in the night, Hertz and other have office outside where a few men stay all the night, but when we came there, they said that Enterprise is not available there, so we should wait till main office opens. If you flight is at 8am or later it' not, but if before 7am you have no opportunity to return car. Other stuff was just perfect. Provided car was really good. "
FRANKFURT, DE - Reviewed by RENATO RENE - 04 January 2017
" i didnt get the car i wanted but its ok, "
MUNICH, DE - Reviewed by ANDREI - 04 January 2017
" cheap company with cheap cars, you don't get the rented car never and only have 1.2 TSI engines "
MUNICH, DE - Reviewed by STAMATIOS - 03 January 2017
MUNICH, DE - Reviewed by KONSTANTINOS - 03 January 2017
" Easy software, a lot of options and straight forward reservation "
" Easy and fast. Reliable "
MEMMINGEN, DE - Reviewed by CATALIN GEORGE - 02 January 2017
" Sehr gut. "
" Das war prima! "
FRANKFURT, DE - Reviewed by YOTAM - 02 January 2017
" Good deal found. "
" Helpful team. Navigation system cannot be tested and checked where the car is picked. Navigation system has no simple way to set return address. Frankfurt Terminal-2 Rental return is easy to miss... "
BERLIN, DE - Reviewed by FEODOR - 02 January 2017
" Enterprise prepare car but they couldn't not allow me to take it to location I specifically mentioned in the order. They claimed that the destination country was not mentioned to them neither was my phone number to verify. In the end I have to spend two hours driving to another branch, getting car in lower class then my order. "
" They were nice and tried to resolve situation but it was Xmas eve. "
BERLIN, DE - Reviewed by GEORGIOS - 02 January 2017
BERLIN, DE - Reviewed by RONEN - 01 January 2017
" the car that I booked was not the car that I get and I had to upgrade it to get the car that I booked I booked Skoda plaice and the desk lady give me Skoda Gabie and she said it the same class next time I will not rent a gain in this company "
HAMBURG, DE - Reviewed by MEHMET IKBAL - 31 December 2016
" You are such a disgrace company. You charged me 62 euro without giving me a service, just because I didn't have credit card, you refused to refund money and you decided steal the money instead of taking a more ethical approach. Your user experience point is less than zero. Your customer service tries to read all terms and conditions instead of helping their customers. These words will be spreaded "
" There is nothing wrong about this company, but they also rejected us just because we don't have credit card. "
STUTTGART, DE - Reviewed by VESNA - 22 December 2016
" Everything was a expected Only one information was not correct'-it was written that 250 Euro shall be kept as a deposit but this was not the case. When renting the car I was told that this was an old policy and that it is not valid anymore. "
" Fast, friendly professional. "
FRANKFURT, DE - Reviewed by MEHMET - 21 December 2016
" Dear AutoEurope Team , I have been booking my car rental wile visiting Germany through AutoEurope & I am very pleased with your services but have a complaint to make with your partner Enterprise ! please read my thoughts below . Merry Christmas & Happy , Healthy 2017 to all @ AutoEurope . "
" I am an Expat in Malaysia & visit Germany 3 to 4 times a year ! after more then 20 hours travel and 13 hours flight from Bangkok to Frankfurt i have arrived with my 2 young children @ 5:30 am and collected my rent-car around 7am i have checked the car with the Enterprise staff and did not check the windscreen on the return the staff highlighted a tiny pinhole size scratch on the windscreen and called the supervisor ! the supervisor said that i had signed the car on arrival and i had not taken the full insurance and now i need to pay Euro 1000 to get this windscreen replaced ! this incident is not the first time with Enterprise trying to force customers to buy additional insurance .I would appreciate if you could contact Enterprise . B/regds "
MUNICH, DE - Reviewed by HÜSREV - 21 December 2016
" Its very helpful for choosing the car in very different options. "
" There was a Turkish employee, she helped us very much. "
MUNICH, DE - Reviewed by KEVIN - 20 December 2016
HAHN, DE - Reviewed by DARIUS - 19 December 2016
" Everything is fine. New car has been provided. "
HAMBURG, DE - Reviewed by KRISID - 19 December 2016
STUTTGART, DE - Reviewed by KONSTANTINOS - 17 December 2016
" everything according to plan . reliable "
" gave me upgrade with car . expain all details "
FRANKFURT, DE - Reviewed by BOBITAN - 16 December 2016
" everything was fine , fast and reliable "
" everything was fine , fast and reliable "
DUSSELDORF, DE - Reviewed by DAVID - 15 December 2016
" The car I hired was booked for four days rather than the three I thought had booked and the Alamo agent wasn't interested. The car was OK however it was kilometer limited which was probably my not reading the information correctly however I cannot remember the last time I rented a vehicle where it was kilometer limited. This was the first time I have hired a vehicle from Alamo however it was through you as an agent and the Alamo representative basically was not interested and kept saying any problems were auto europes and not theirs. So that has made me quite concerned about hiring through auto europes as I had no negotiating ability, they had there payment and really would not consider my position. "
" I would not rent from them again. "
FRANKFURT, DE - Reviewed by JOHN - 15 December 2016
" This company is always trying to ask you more money. I was 1 hour earlier than expected, to have my car I had to take an upper category for 70 more. Or to wait for one hour! I bought the upgrade. The outside of the car was dirty. Apparently due to a problem with the carwash. And by the way, the parking was full of any category of any car "
HAMBURG, DE - Reviewed by KATJA - 15 December 2016
" Very clear price breakdown, good choice options. easy to use. Good after sales support. "
" No queue at desk, got an upgrade for free, very friendly staff. "
BERLIN, DE - Reviewed by KEREM - 14 December 2016
" Good and easy rental process. I like the ability to compare the given services from different rental companies with the best prices possible. "
" Everything was good. It would even be better if they could be willing to help us locating the child seats inside the car. "
FRANKFURT, DE - Reviewed by EVANGELOS - 13 December 2016
" Everythink was ok and according to our aggrement. "
" Your desk in Frankfurt airport informed us and check it to our documents that the fuel for the car was diesel but it was gasoline. Maybe if we wasn't carfull we will had very serious problem. When we wanted to return the car, and we couldn't find the parking, we asked also your desk in Frankfurt airport but nobody help us. "
BERLIN, DE - Reviewed by AUDRONE - 13 December 2016
" car was ok, but winter tyres on fron wheal was almost useless. they should take more care about safety. "
DUSSELDORF, DE - Reviewed by HASAN CUMHUR - 13 December 2016
" Always best rates! Perfect service! Easy feedback! "
" They are good enough.. "
MEMMINGEN, DE - Reviewed by ANTON - 13 December 2016
HANOVER, DE - Reviewed by DANIEL - 12 December 2016
FRANKFURT, DE - Reviewed by EVANGELOS - 11 December 2016
" Some hidden charges don'the appear on the website (e.g. 20 eur surcharge for crossing the boarders). "
" I was surprised to be charged with 20eur more at pick-up for crossing the boarders, without such a notice when I made the reservation. I was given a Skoda instead of the booked Ford, presented as an upgrade, which was not obvious to me. "
MUNICH, DE - Reviewed by IOANNIS - 11 December 2016
DUSSELDORF, DE - Reviewed by KIERON - 10 December 2016
BERLIN, DE - Reviewed by IOANNIS - 08 December 2016
" I never rent a car from you but you already have 82 euros from me for your mistake. you never answer on my emails. you are completly not professionals. im sorry "
" I never rent a car from you but you already have 82 euros from me for your mistake. you never answer on my emails. you are completly not professionals. im sorry "
BERLIN, DE - Reviewed by ALEXANDRU-DAN - 08 December 2016
DUSSELDORF, DE - Reviewed by ELAD - 08 December 2016
" Easy and the best price. "
" Very good service. Friendly welcome, And the service with the patrol is working good for big Airport. Wen the gas station is very busy. "
MUNICH, DE - Reviewed by ROXANA - 07 December 2016
" Terrible experience, I will not do it again "
BERLIN, DE - Reviewed by MICHALIS - 07 December 2016
MEMMINGEN, DE - Reviewed by ALGIMANTAS - 07 December 2016
" Everything worked smoothly "
" Very well organized,especially car return "
NUREMBERG, DE - Reviewed by MIHAI - 06 December 2016
" As usual, it is very easy to use AutoEurope services "
" First time I rented a car from them and everything was excellent "
FRANKFURT, DE - Reviewed by THOMAS - 06 December 2016
DUSSELDORF, DE - Reviewed by HENDRIK - 06 December 2016
" They are charging extra for everything they can. Its better they tell upfront what is extra. "
NUREMBERG, DE - Reviewed by VLADIMIR - 05 December 2016
MUNICH, DE - Reviewed by BOGDAN - 05 December 2016
" When i have asked to change the pickup hour from 10am to 8 pm, same day, on a 7 day rental contract, the price for that change with AE 50% up. (global drive did it for free). totally disappointing. "
" Solved the problem of changing the pick-up hr without any hassle. Quick pick up, quick drop off. Excellent services. "
DUSSELDORF, DE - Reviewed by TOMÁ? - 05 December 2016
COLOGNE, DE - Reviewed by CARMEL - 05 December 2016
" Everything was plain sailing from when I booked to return the car at the airport. "
FRANKFURT, DE - Reviewed by GIORGIO - 03 December 2016
FRANKFURT, DE - Reviewed by JOHN - 02 December 2016
" I was satisfied with this experience with Auto Europe. "
" I had no problem with the car: in fact, I enjoyed driving it. The only slight problem I had was finding the pick-up location at Frankfurt airport. All the other car rental companies were better sign posted. I had to ask one of them where Alamo was and, initially, he wasn't quite sure. "
HAHN, DE - Reviewed by TOMASZ - 01 December 2016
" very good service, na hassle "
" rent car in Farnkfurt Hahn airport,, easy to find out location, got new car with 2000 km on clock only, no problem with the car, "
FRANKFURT, DE - Reviewed by HEIFO - 01 December 2016
HAMBURG, DE - Reviewed by HISHAM - 30 November 2016
WEEZE, DE - Reviewed by MERJA - 30 November 2016
" The Hertz lady saw my autoeurope voucher and didn't tell me that i have already bought supercover (and i don't have to buy it again), she asked me do i want supercover and she didn't tell me that i would be buying it again, so i said yes because it was really important to me that i have it. Now i have to pay supercover for autoeurope and hertz double, i'm furious. Hertz lady had really bad english and she tricked me! "
DORTMUND, DE - Reviewed by RICARDAS - 27 November 2016
HAMBURG, DE - Reviewed by KARI - 27 November 2016
" Car´s windows were very dirty inside which make it very hard to drive when sun was shining. "
MUNICH, DE - Reviewed by ALINA-OANA - 24 November 2016
" I chose the option where i should have received a skoda octavia or similar. Instead, i received a skoda yeti with 1,2 benzin engine. It was too small but i was too tired and it was too late to go back and exchange it for something better. Second time i was in munich i brought the skoda yeti back and i was given a ford with a malfunctioning tire pressure monitor. With this car i could drive faster but i was affraid i might blow up the tires! Next time i will choose a different copany. The only thing perfect was the way i was treated by the employees of buchbinder. "
" I don't know the difference between global drive and auto europe, i got my car from buchbinder. So as per my previous coment, i am not really pleased with what i was offerred. "
FRANKFURT, DE - Reviewed by SHMUEL YONA YOSEF - 24 November 2016
" This is the first time I ordered a car through Auto Europe The service was excellent from the start And everything was clear And the prices are really good I would highly recommend "
" I returned the vehicle they tested him very, very thorough I never saw such a manner that checks It would seem that they are looking to charge me And when I took the vehicle they scared me regarding insurance on all scratch I'll have 1000 euros But the vehicle was new and clean "
FRANKFURT, DE - Reviewed by SHSHID - 23 November 2016
HANOVER, DE - Reviewed by MARIE-AN - 22 November 2016
" Previous bookings went superb! This booking (Hanover, Germany) didn't went smooth @all. Didn't receive any invoice or specs. "
DUSSELDORF, DE - Reviewed by ALEXEY - 21 November 2016
" Very good service. "
" Nice brend new car "
DUSSELDORF, DE - Reviewed by RADIK - 21 November 2016
" hertz took another 17.01 eur 14.11.2016 without explanation of the reasons "
" hertz took another 17.01 eur 14.11.2016 without explanation of the reasons "
FRANKFURT, DE - Reviewed by FUAD - 20 November 2016
" Never again with BUCHBINDER . "
" Very bad experience with BUCHBINDER . Blaming me for a missing part in the trunk of the car . I don't know exactly what it is , I would advise anyone who rents car from BUCHBINDER to ask them for a checklist of the car inside out also of any accessories to make sure you don't fall in the same problem and get charged for some thing you did not DO ! "
DUSSELDORF, DE - Reviewed by ERMAL - 19 November 2016
" People answering phone calls are not helpful at all. They do not give you a solution in case you need their assistance. Definitely not good service over the phone. Contacting by email was much batter and satisfactory. "
" Very good company. "
FRANKFURT, DE - Reviewed by FATMIR - 18 November 2016
" Good experience but I would like to have better prices. "
" No problem but cars are not really economical with petrol engine "
MUNICH, DE - Reviewed by GEORGIOS - 16 November 2016
" very good service. "
" Excellent service, completely new car and a very good price. Very satisfied! "
MUNICH, DE - Reviewed by VASILEIOS - 16 November 2016
BERLIN, DE - Reviewed by JANINA - 15 November 2016
DUSSELDORF, DE - Reviewed by MARTA - 14 November 2016
FRANKFURT, DE - Reviewed by IRMANTAS - 14 November 2016
BERLIN, DE - Reviewed by LEMBIT - 11 November 2016
MUNICH, DE - Reviewed by VOLODYMYR - 10 November 2016
" Auto Europe provides with good services and cars. "
" ENTERPRISE was used second time by myself and I may confirm that provided services are good. "
FRANKFURT, DE - Reviewed by THEODOROS - 08 November 2016
" I rented a car in Frankfurt indicating in the rental form before the rental cost was calculated that I also plan to travel to Switzerland and France. I was therefore surprised to learn at the time I picked up the car that Buchbinder had never been notified of my intention to travel outside of Germany and were charging an extra 20 euros as additional management costs. In addition to this, when I called Auto Europe prior to picking up the car to ask for help contacting Buchbinder I had to wait for a long time to be connected to the European department (despite having called a european number to begin with) and when I finally got through the agent was very unhelpful, insisting that I should have Buchbinder's phone number already. "
FRANKFURT, DE - Reviewed by KONSTANTINOS - 07 November 2016
" You added the country that i wanted to travel to, but you didnt inform me that i had to pay extra at enterprise. "
STUTTGART, DE - Reviewed by MIRCEA CRISTIAN - 06 November 2016
" The overall experience is good. "
" I was negatively surprised one day after the car drop off at the special parking area located within Stuttgart Airport. The car was returned in perfect shape, with full tank fuel, at 12.00 on 4th November. Yesterday, on 5th Nov, I have received a call from Alamo By Enterprise asking me why the car is not returned and if i want to extend the period of rental ??? I have done everything they told me during the droop-off procedure and I didn't imagine that the person who take over the car within special designated parking area will not proceed with the normal paper work in order to let the Alamo about the car return... I hope he was not hijacking the car and i will not be forced to go again to Stuttgart in order to investigate the car missing. "
DUSSELDORF, DE - Reviewed by MARIAN - 03 November 2016
" Very good services, easy pick-up, easy drop off. Maybe some signs at the airport would make easier the access to the parking lot, especially when coming from town. "
" Very good services, easy pick-up, easy drop off. Maybe some signs at the airport would make easier the access to the parking lot, especially when coming from town. I also had the car I wanted . "
MUNICH, DE - Reviewed by ELENI - 02 November 2016
" i had booked REFUNDABLE EXCESS WITH SUPER COVER and in the desk of global drive they told me that i have not have full cover' Anyway the staff was good but not enough, i had to wait for more than 30 minutes to pick up the car "
MUNICH, DE - Reviewed by IOANNIS - 01 November 2016
FRANKFURT, DE - Reviewed by KHALED - 01 November 2016
MUNICH, DE - Reviewed by GEORGIOS - 01 November 2016
KONSTANZ, DE - Reviewed by JUAN DIEGO - 31 October 2016
MUNICH, DE - Reviewed by STEFANOS - 31 October 2016
COLOGNE, DE - Reviewed by RADUCU MARIAN - 29 October 2016
" OK "
HAMBURG, DE - Reviewed by MARGOT - 28 October 2016
MUNICH, DE - Reviewed by PETUR - 28 October 2016
" Veru polite and extreamly quick service. "
COLOGNE, DE - Reviewed by ZLATKO - 26 October 2016
" ...everything was perfect, staf at the airport was very nice and OK, car was also clean and good, but I have only one complain: I ask for economy type car, as it is in my voucher, but received car type mini: Toyota Aygo :-( Thank you, have a nice day! Zlatko "
" ...everything was perfect, staf at the airport was very nice and OK, car was also clean and good, but I have only one complain: I ask for economy type car, as it is in my voucher, but received car type mini: Toyota Aygo :-( Thank you, have a nice day! Zlatko "
MUNICH, DE - Reviewed by BERNARD - 24 October 2016
" I arrived to pick up the car at 12.15, I had to queue for approximately 1 hour to receive the car, and then couldn't find a representative to report damage found on the car supplied, so in total it took 2.5 hours before I left the Airport at 14.30 pm. Then on returning the Car again couldn't find a REP. and was told to just leave the keys in the car and leave. Knowing the reputation of Car rental company's for spurious add-on's what idiot would do that , and yet again after much searching and WAITING took over an HOUR just to return the car!!!!!! ...... NEVER AGAIN "
" I arrived to pick up the car at 12.15, I had to queue for approximately 1 hour to receive the car, and then couldn't find a representative to report damage found on the car supplied, so in total it took 2.5 hours before I left the Airport at 14.30 pm. Then on returning the Car again couldn't find a REP. and was told to just leave the keys in the car and leave. Knowing the reputation of Car rental company's for spurious add-on's what idiot would do that , and yet again after much searching and WAITING took over an HOUR just to return the car!!!!!! ...... NEVER AGAIN "
DUSSELDORF, DE - Reviewed by MILENA - 24 October 2016
" The only problem was to find the Europcar desk in Cologne Bonn airport. On your vaucher it is not exactly written in which terminal, on which floor etc. The Europcar desk is. I have even called the Europcar and they couln't tell me exactly. "
BERLIN, DE - Reviewed by PIK WAH EMMA - 23 October 2016
" This makes me easy for car rental search for my trip, eg availabilities, models and costs. "
" The shop staff was helpful but he took a little longer than I expected before I was led to look at the rented car - 35 minutes for merely registration to provide info which I have already provided when I reserved online. Location is good and staff led me to the rented car in person and checked the car with me to ensure I know how to use it and functions. "
MUNICH, DE - Reviewed by ASSEN - 21 October 2016
" Usually I use your service "
" Hello Auto Europe, I was booked car leval like Skoda Oktavia but received Skoda Rapid 1.2, which was smaller than Oktavia. As I travaled a lot, that was inconvenien for me. Please check this case. My rent contract was 776-776096264 "
FRANKFURT, DE - Reviewed by YOON MIN - 20 October 2016
" Good company and very nice support. Thank you Auto Europe and Buchbindet "
" Lots of support and changing car when I found some warning sign on dash board. Thank you Buchbinder "
MEMMINGEN, DE - Reviewed by YEVHEN - 20 October 2016
HAMBURG, DE - Reviewed by KEFAH - 20 October 2016
" Unfo all gone well till I had to extend the rental for one more day and have called Enterprise Hamburg Airport to do so. I felt was well over charged Euro 100 for one day only (consider I have booked the car via auto Europe for 5 days at abt 130 Euro) :( ... "
MUNICH, DE - Reviewed by MARTIN - 19 October 2016
MUNICH, DE - Reviewed by ERASTOS - 19 October 2016
" Excellent service of Alamo "
STUTTGART, DE - Reviewed by IONEL - 17 October 2016
" The city office in Frankfurt where I dropped off the car DID NOT SPEAK English. "
HAMBURG, DE - Reviewed by ELIAN - 17 October 2016
" Nice new cars "
" I tried using my credit card, which I have done at least 3 times in US without any issues, but I was asked to use POS terminal and provide PIN, which I forgot and locked my card out. I know it's my fault, but I also know you can withdraw money without using POS. Then I had to use my debit card and was made to pay insurance and road assistance, which happened to be 40euro more expenaive yhan the car rent itself. "
FRANKFURT, DE - Reviewed by IGOR - 17 October 2016
STUTTGART, DE - Reviewed by GABRIEL - 16 October 2016
" The car was overall ok, except for the audio system that had a very annoying way of work: it was going OFF whenever it wanted, but at maximum 15 minutes. I put if ON, it went OFF, I put in ON, it went OFF, again and again and always. Bleah!! "
MUNICH, DE - Reviewed by ALVERTOS - 16 October 2016
" Easy and quick way to find a suitable car for one's needs. Very competitive prices "
" The procedure of renting a car with you has reached almost a perfection status.Both the girls who served me,one in the reception and the other in the garage where the car was delivered,were extremely polite,efficient,quick,in one word professionals.Congrats. "
FRANKFURT, DE - Reviewed by DIMITRIS - 15 October 2016
" Good service, good car "
" Good service, good car "
DUSSELDORF, DE - Reviewed by IDRIS - 15 October 2016
" It was an easy process to make reservation and payment through web site. When I visit Enterprise Car Rental Office, I was welcomed and my reserved vehicle was ready for pick up. However, the navigation system SD card was not available during pick up and I was offered other similar vehicles with navigation system. The person in charge was smiling and helping to satisfy my request. Happy to make reservation through AutoEurope and I can recommend using this service to anyone who wants to rent a car in Germany. "
DUSSELDORF, DE - Reviewed by BOT - 13 October 2016
" I had a very unpleasant experience in Dusseldorf. Although I booked in advance and paid by credit card, once arrived at the scene I was told that I can not rent the car can not accept my card. I did not understand why, given that I paid with this card with him all payments are possible. Although I need the car, I could benefit from it. good card if it was not how I took the money out of it? I was told that I will refund your money on this card .... still waiting. "
" I had a very unpleasant experience in Dusseldorf. Although I booked in advance and paid by credit card, once arrived at the scene I was told that I can not rent the car can not accept my card. I did not understand why, given that I paid with this card with him all payments are possible. Although I need the car, I could benefit from it. good card if it was not how I took the money out of it? I was told that I will refund your money on this card .... still waiting. "
KIEL, DE - Reviewed by ESPEN - 13 October 2016
FRANKFURT, DE - Reviewed by ANGELA - 12 October 2016
" I picked up the car at the Frankfurt airport. Nobody came to view the car with me. It was extremely dark as no lights were on over the car. I had to turn on the headlights to see anything. They told me the car was fine, but when I was inspecting it, I saw a lot of marks and asked the man to come over. He then checked. Many of the marks, he told me, were just dirt and tar from the roads. When I returned the car, they told me there were new scratches on the hubcap which definitely were not new. They didn't give me back my 1000 Euro deposit and said somebody would contact me soon. They said they will check to see if there is any other damage and send pictures to their department which I have not seen or approved. I won't rent there ever again. "
FRANKFURT, DE - Reviewed by SAROCH - 11 October 2016
" I walked to Alamo and show them on my reservation But so bad ... They could not find the reservation..even Search the reservation no , name and family name. They had called to Auto Europe and confirm that I had no reservation.. That made me confused and worry on my reservation. So I walked around to another Car rental company to check on my reservation.. That made me waste time around 1.30 hours there.. All another Rental car company no my reservation via Auto Europe. "
FRANKFURT, DE - Reviewed by MIHAI - 11 October 2016
" Very friendly and helpful person at the Europcar desk "
" I worked only with the person at Europcar desk and garage. For me Keddy was only a name on a paper. "
MUNICH, DE - Reviewed by METIN - 11 October 2016
DUSSELDORF, DE - Reviewed by CHUNG HIM DANIEL - 10 October 2016
BERLIN, DE - Reviewed by ARTURS - 10 October 2016
" Good service and very good prices. "
" Good service. Car was in great condition and had lots of features. Was hard to find the return point in the garage. "
HAMBURG, DE - Reviewed by SEUNGIL - 09 October 2016
" I booked the car with Navi but it was not applied when I got the car. So I had to pay for Navi additionally and this is really unpleasant experience. I had to argue with a staff and he said Navi is not included in the system. "
" Except, Navi problem, the staff in Hambrug is kind and good. "
MUNICH, DE - Reviewed by STAMATIS - 08 October 2016
" I found what i was searching. Accurate, reliable and fully covered information about cars and car rental companies. "
" I tool my car immediately, in a perfect condition. No time waste, no tricks. "
FRANKFURT, DE - Reviewed by IRINA - 07 October 2016
MUNICH, DE - Reviewed by YUJUN - 06 October 2016
" my flight delayed 1 hour, and the car hire company cancelled the order. I have to re-hire one at 3 time more expensive price ! 1 hour unexpected delay only... "
" my flight delayed 1 hour, and the car hire company cancelled the order. I have to re-hire one at 3 time more expensive price ! 1 hour unexpected delay only... "
FRANKFURT, DE - Reviewed by MURTUZA - 05 October 2016
COLOGNE, DE - Reviewed by NICOLAE RADU - 03 October 2016
" I chose Hertz offer because on your website is specify that there is no limit of km for this car. The Hertz employee said that my car had a limit of 200km / day !!! Please check from where it comes the discrepancy. "
HAMBURG, DE - Reviewed by RENE - 03 October 2016
" nice feature that I got called 2 hours after I left the station and I was reminded to check again the car to see a scratch which was done my the previous hirer and noted in the car wash (I presume) but I overlooked it when i drove off. Thanks again Enterprise Hamburg. "
" nice feature that I got called 2 hours after I left the station and I was reminded to check again the car to see a scratch which was done my the previous hirer and noted in the car wash (I presume) but I overlooked it when i drove off. Thanks again Enterprise Hamburg. "
STUTTGART, DE - Reviewed by DANE - 03 October 2016
" Overall disappointed as I coordinated for a rental of an Audi A4. The confirmation email that I received in turn displayed a beautiful photo of an Audi A4. Unfortunately, as I feared, nothing of the kind was available at time of rental. I understand that one cannot expect the exact model, but the Nissan Qashqai that I was assigned to wasn't even close. The rental agency acted as though their hands were tied. Next time, I'll go directly through the rental agency. "
" The people were friendly and as accommodating as possible considering my imminent frustration. "
BERLIN, DE - Reviewed by NELA - 30 September 2016
" everything was OK "
" everything was OK "
DUSSELDORF, DE - Reviewed by OLESYA - 29 September 2016
" Best service almost always "
" Nice job. "
BERLIN, DE - Reviewed by IULIAN ROMAN - 29 September 2016
" ok . "
" They don t have the car that i want: Ford Focus , and give me a Kia Rio , and i was disappoiontid about this ! The cars are not similar .... "
AACHEN, DE - Reviewed by MIGUEL - 29 September 2016
" The page is very friendly easy to use. Excellent services "
" Everything was perfect. "
MUNICH, DE - Reviewed by JOHANN - 28 September 2016
" very slow service - and we did not get the car size we booked. I we wanted the car we had booked they only had it automatic and then we would have to pay extra "
BADEN BADEN, DE - Reviewed by PETER - 28 September 2016
" - cross border charges shown only after voucher (non-refundable, cannot be canceled) is already booked (over 50 Eur). - second driver charges incorrectly shown (7Eur/day difference, carrier Hertz) - incorrect statement for CDW excess (850 vs. 950 Eur) - cannot be reached over mobile phone, had to use skype credits instead?!? very impolite over the phone, hung up after 30 sec conversation. .....so far, no compensation or reply has been received. "
HAMBURG, DE - Reviewed by ALEKSANDRS - 27 September 2016
MUNICH, DE - Reviewed by SIMONE - 25 September 2016
" ich hatte die extra Versicherung ohne Selbstbehalt durch Autoeurope gebucht, diese wurde jedoch nicht ankerkannt von der Autovermietung und ich hatte die Wahl entweder meine Kreditkarte mit 1000 Euros garantie zu belasten oder die extra Versicherung der Autovermietung zu nehmen. Es hat mir also nichts gebracht die extra Versichtung durch Autoeurope, "
" wegen der hohen Kaution trotz Zusatz versicherung durch Auto Europe "
MUNICH, DE - Reviewed by INGA - 22 September 2016
MUNICH, DE - Reviewed by ARNE - 22 September 2016
" This was the first time I was not satisfied with Auto Europe. At Global Drive (rental Company) the service was very slow at the counter, and instead of a Skoda Octavia or similar I got at dirty (unwashed) Skoda Yeti with many dents from before that were only partially marked on the contract, so we spent much time correcting that with the staff to avoid any misunderstandings and unjust deductable cost. "
" This was the first time I was not satisfied with Auto Europe. At Global Drive (rental Company) the service was very slow at the counter, and instead of a Skoda Octavia or similar I got at dirty (unwashed) Skoda Yeti with many dents from before that were only partially marked on the contract, so we spent much time correcting that with the staff to avoid any misunderstandings and unjust deductable cost. "
FRANKFURT, DE - Reviewed by DENIS - 22 September 2016
" Very unflexible service. I wanted to change the credit card at the pick-up office, because my credit card was damadged. It was impossible to use the credit card of my wife instead of mine. When i called th the help desk of your company to explain the problem, i did not received any help. There was a person who probably was just a random help desk worker somewhere around the world and she did not know anything about your company or about how to solve my problem. I had to take full insurance from the pick-up desk to be able to pay with the credit card of my wife. It cost her the same amount of money as your car rent. I am very dissapointed.. "
COLOGNE, DE - Reviewed by DARCY - 21 September 2016
" CAUTION! I will not use the services of either company in the future. I am currently trying to have my rental visa payment returned. Neither company are clear or up front with the outrageous 1000 EURO DEPOSIT terms + all additional costs. You better have a BIG OPEN LIMIT on that plastic or you will be forced to take their " OPTION " by paying twice the quoted rental price in alleged insurance services? What a trick/scam! Use anyone else, you'll be glad you did. "
BERLIN, DE - Reviewed by ALEXANDROS - 20 September 2016
" I'm satisfied overall with Auto Europe services but you need to you need to upgrade your mobile app. It's almost unusable "
" Everything was very good. "
BERLIN, DE - Reviewed by ANAT - 20 September 2016
" We picked up the vehicle in Berlin in central Europe. And we encountered many problems: 1. From the rental agency we were sent to take the car from a parking lot in a certain location. The car was not in place. After half an hour searching the car some one came to help (Because there were another people with the same problem) We explained that we did not find the vehicle. he took the car key from us and returned after a few minutes with the vehicle that was parked elsewhere (floor different from that indicated in the chart that they gave us). 2. When we finally got the car we where told that we should urgently enter into a gas station to fill air tires because the dashboard lit bulb indicates that there is a problem in air pressure. 3. Because we did not want to waste more time we drove to a nearest gas station. a Few Km distance. Where we noticed another problem: We got the car with a half-empty tank. To sum up: the vehicle was not in a location we were told. We got a car that is not ready to ride (no air pressure in the wheels) and the gas tank was half empty. "
" We picked up the vehicle in Berlin in central Europe. And we encountered many problems: 1. From the rental agency we were sent to take the car from a parking lot in a certain location. The car was not in place. After half an hour searching the car some one came to help (Because there were another people with the same problem) We explained that we did not find the vehicle. he took the car key from us and returned after a few minutes with the vehicle that was parked elsewhere (floor different from that indicated in the chart that they gave us). 2. When we finally got the car we where told that we should urgently enter into a gas station to fill air tires because the dashboard lit bulb indicates that there is a problem in air pressure. 3. Because we did not want to waste more time we drove to a nearest gas station. a Few Km distance. Where we noticed another problem: We got the car with a half-empty tank. To sum up: the vehicle was not in a location we were told. We got a car that is not ready to ride (no air pressure in the wheels) and the gas tank was half empty. "
MUNICH, DE - Reviewed by MATTHIAS - 20 September 2016
FRANKFURT, DE - Reviewed by DAINIUS - 19 September 2016
" I used the opportunity to pay for so called ?Super cover? in Auto Europe web page. The main reason way was, because in Auto Europe web page was written that if I take the ?Super cover? I will need to pay only minimal deposit for my Global driver for the car renting. In reality the Global drive told me that they don?t care about any ?Super cover? from Auto Europe and I have to pay directly to them additional amount of money for the ?Super cover?. And because I refused to do it, they charged me for 1000 Euro deposit. That was really unexpected?. "
" I used the opportunity to pay for so called ?Super cover? in Auto Europe web page. The main reason way was, because in Auto Europe web page was written that if I take the ?Super cover? I will need to pay only minimal deposit for my Global driver for the car renting. In reality the Global drive told me that they don?t care about any ?Super cover? from Auto Europe and I have to pay directly to them additional amount of money for the ?Super cover?. And because I refused to do it, they charged me for 1000 Euro deposit. That was really unexpected?. "
MEMMINGEN, DE - Reviewed by CRASNIANEC - 18 September 2016
HAMBURG, DE - Reviewed by ANTONIO - 18 September 2016
MUNICH, DE - Reviewed by ABDULLAH - 18 September 2016
HAMBURG, DE - Reviewed by CONSTANTIN - 18 September 2016
" In overal is OK. "
" I got a smaller car (Skoda Octavia) than I reserved (VW Passat). The behavior of the employee on the desk wasn't the best. "
MUNICH, DE - Reviewed by DEVON - 17 September 2016
" The car was disgusting and I had to point out that it wasn't cleaned properly and wait for it to be cleaned-that or walk with all my luggage all the way back to the Hertz kiosk and change the car. Not cool. Very not cool. "
FRANKFURT, DE - Reviewed by VITALI - 17 September 2016
" This is my 4-th time I rent a car, and 1-st with Enterprise. As for me this is not the best company. The car was not clean, we had to wait so I do not recommend this company in Frankfurt. Maybe other places are better. "
MUNICH, DE - Reviewed by TOOMAS - 17 September 2016
" everything worked fine until the lady said here are the keys. Car has no damages and scratches and please bring it back in the same condition. Went to garage, checked the car and found3-4 marks, some really big. Guy in the garage was very helpful and marked them all down. Car was good and everything worked well. Doesn't expect this kind of tricks from Germany or is the Ordnung Dead? "
COLOGNE, DE - Reviewed by BORIS - 17 September 2016
MUNICH, DE - Reviewed by ROBERT - 16 September 2016
" great prıces and user friendly site "
" Very good service at airport and received an upgrade .However the blocked amount on Vısa card was too hıgh and not released yet although car was returned 3 days ago "
HAHN, DE - Reviewed by GEDIMINAS - 14 September 2016
" I' m happy. "
" Good, no problem. "
FRANKFURT, DE - Reviewed by JULIA - 13 September 2016
FREIBURG, DE - Reviewed by RONALD - 13 September 2016
" Very good service, I recommend it. "
" Very good service, nice poeple, I recommend it "
FRANKFURT, DE - Reviewed by REMIGIJUS - 13 September 2016
FRANKFURT, DE - Reviewed by DIETRICH - 12 September 2016
BERLIN, DE - Reviewed by PAUL DORU - 12 September 2016
" NOT happy att all.They take me 2 deposits...one of 600 Euro and one of 250 Euro and I get back only 600 Euro.I called them many times and send e-mail and no amswers.The lroblem is still NO solved. Very dissapointed. "
" NOT happy att all.They take me 2 deposits...one of 600 Euro and one of 250 Euro and I get back only 600 Euro.I called them many times and send e-mail and no amswers.The lroblem is still NO solved. Very dissapointed. "
MUNICH, DE - Reviewed by JOSEPH - 12 September 2016
" The only problem is the long queuing time to get served. Surely a lot of the paperwork could have been prepared beforehand. "
MUNICH, DE - Reviewed by MARIANO - 12 September 2016
" I hope AutoEurope can use my thoughts about Global Drive to persuade them to do things properly. It's unacceptable a 55 minutes wait to pick up a car. Also, they try to sell you a full insurance, nothing to say about it but the customer need to have a complete information including the price before taking your card and charge the amount. "
" It's unacceptable the enormous amount of time I had to spend in Munich to pick up the car: 55 minutes. There were 5 seats in the front desk but only 3 were available. There were a lot of people inside but nobody left to help. Well, a stewardess offered us an apple meanwhile ..... Other point is the information about insurance. Should Global Drive staff wants to sell an insurance, they should say it very clear, includindg the price. I wasn't offered the insurance but a indirect reference to my high excess insurance. I said that was true and immediately the assistant charged in my card a new insurance without explaining was she was doing. I had to ask her to cancel the payment. "
DUSSELDORF, DE - Reviewed by JENS - 12 September 2016
" We use autoeurope for most of our holidays... "
" everything was Ok, thanks... "
MUNICH, DE - Reviewed by JORDI - 12 September 2016
MUNICH, DE - Reviewed by MIRCEA MIHAIL EDWARD - 11 September 2016
" I contracted a compact car and I got an SUV ( Peugeot 2008) with a small gasoline engine. :( "
MUNICH, DE - Reviewed by ALESSANDRO - 09 September 2016
" A parte alcune operazioni commerciali che non condivido ( si è cercato più volte di vendermi un'assicurazione comprensiva di tutto quando nel contratto c'era scritto che consegnando l'auto nella notte tale assicurazione non era valida!) , tutto perfetto: auto nuova e della categotia da me scelta , prezzo senza sorprese e molto vantaggioso "
" nulla da ridire "
DUSSELDORF, DE - Reviewed by OSMAN BAYAZIT - 07 September 2016
MUNICH, DE - Reviewed by JAUME - 06 September 2016
BERLIN, DE - Reviewed by ARIE - 06 September 2016
" The BMW was wanderfoul "
" good "
BERLIN, DE - Reviewed by ANDREA - 06 September 2016
" Please Share Data collected with the rental company. Had to give all data again to them "
" Waited two hours to pick up the car!!! Unbelievable "
BERLIN, DE - Reviewed by ANDREI - 05 September 2016
MUNICH, DE - Reviewed by ANGELIKA - 05 September 2016
" Auto europe is great. But it seems that there is a gap or animosity with global drive. I wanted to have a car that dives fast and is perfect with high velocity. So i ordered a skoda octavia, which i also had last time and was great. The global drive Lady told me that I booked a skoda rapid. And that Broker dont know about correct booking goups. They upgrade me on a skoda yeti what was ok. But still felt 2nd class customer, no navi or tempomat "
" See above I think i will be treated better as a direct customer. Eveb if they gave me an upgrade it still was a very basic csr. Last year i wanted to have a caravan and they gave me a roomster! I had to complaint and waste a lot of time. Also, i booked the car for 16.00 h, but there was no car ready and I had to wait. A car should be available at the required time "
STUTTGART, DE - Reviewed by ZAID - 05 September 2016
MUNICH, DE - Reviewed by BARUCH - 04 September 2016
HAMBURG, DE - Reviewed by DENIZ - 02 September 2016
" Everything went according to plan! "
" All went according to plan "
MUNICH, DE - Reviewed by PRAXITELIS - 01 September 2016
" Great car (Ford Fiesta) almost new. No representative from Buchbinder was present at the car return garage when we delivered back the car at the airport. Had to take pictures of the car to be sure that no damage was wrongfully blamed on us. "
LUDWIGSBURG, DE - Reviewed by MANFRED - 31 August 2016
MAINZ, DE - Reviewed by OLIVER - 31 August 2016
BERLIN, DE - Reviewed by ALEXANDRA - 30 August 2016
MUNICH, DE - Reviewed by GATIS - 29 August 2016
MUNICH, DE - Reviewed by OLAFUR - 28 August 2016
BERLIN, DE - Reviewed by ENRICO - 28 August 2016
" Very satisfied because everything was ok and I spoke with a man knowledgeable and helpful. "
" Everything was ok and they gave me a car with GPS for free. The car was new and clean. All ok. "
MUNICH, DE - Reviewed by KHALID - 26 August 2016
" Hi Jaddaa was wonderful to experience and I found all the respect and attention and ease Balajraet and I would recommend anyone to deal with this esteemed company Every Amatlapth I found it on the ground "
" Fantastic deal and ease procedures staff collaborators "
MUNICH, DE - Reviewed by FILIPPO - 26 August 2016
BERLIN, DE - Reviewed by JAD - 25 August 2016
" Easy website to use. Even though it doesn't provide a really good way to change the booking. "
" Worst experience ever. I go to germany every couple of months and I always rent a car for almost 2 weeks. Didn't get any of what I asked for. i had to pay 300? more for another car because the car I asked for wasn't available. So instead of a small car I got a big car, i asked for a 1.6L engine and got a 2.0L engine, i asked for a manual and got an automatic. Took it with a smile even though I made it clear that I was driving for more then 4000km in my journey. And they got me to pay 450? more for extra km. No sorry nothing at all. I will make sure that none of the people that I know would think about renting a car from there. I totally regret it. I could take the train that could be much cheaper. Thank you for teaching me a great lesson. "
MUNICH, DE - Reviewed by KEVIN GEOFFREY - 25 August 2016
" Thank you! "
MUNICH, DE - Reviewed by RENATO - 24 August 2016
" Superb "
" Amazing upgrade "
BADEN BADEN, DE - Reviewed by REGINALD - 24 August 2016
" I had no problems with bookings and appreciated the reminder you sent before with details on picking car "
" I was lucky to be at Baden Baden airport which is very easy to find auto booths. Hertz gave me a brand new Ford fiesta and I had no problems. Handing over car was also easy. "
MUNICH, DE - Reviewed by EDVARD - 24 August 2016
BERLIN, DE - Reviewed by DARIA - 24 August 2016
" They will take advantage of you no matter what, don't rent there "
MUNICH, DE - Reviewed by JUSTAS - 23 August 2016
" I've booked BMW 1 Series or similar car, but at pic up point I was offered Ford C-Max or Skoda Rapid. I don't know by what criteria's these cars were put to same category, but neither by size, class ect BMW doesn't stand together with Ford or a specially with Skoda. And main thing - I was told by Buchbinder representatives that they DON"T HAVE BMW AT ALL. It looks like misleading of the consumers and it's against EU laws/regulations. If I knew that in first place I would choose different (and cheaper) car. "
" I've booked BMW 1 Series or similar car, but at pic up point I was offered Ford C-Max or Skoda Rapid. I don't know by what criteria's these cars were put to same category, but neither by size, class ect BMW doesn't stand together with Ford or a specially with Skoda. And main thing - I was told by Buchbinder representatives that they DON"T HAVE BMW AT ALL. It looks like misleading of the consumers and it's against EU laws/regulations. If I knew that in first place I would choose different (and cheaper) car. "
HAMBURG, DE - Reviewed by JOSE - 22 August 2016
MUNICH, DE - Reviewed by AHMAD - 22 August 2016
" I had good experience dealing with Auto Europe and Hertz. It was easy going deal, however I have few concerns I just want a clarification on them. First I've booked a Mercedes Benz Etihad class and I got a Volvo s70 I think instead, I'm not sure if they are in the same category on not. Or if they are in the same price range. Second the price on the voucher was around ?775, while the lease contract stated around?651. I'm not sure if they used the same voucher.. kindly contact me on my email for more details. Best regards Ahmad "
" I have few concerns I just want a clarification on them. First I've booked a Mercedes Benz Etihad class and I got a Volvo s70 I think instead, I'm not sure if they are in the same category on not. Or if they are in the same price range. Second the price on the voucher was around ?775, while the lease contract stated around?651. I'm not sure if they used the same voucher.. kindly contact me on my email for more details. Best regards Ahmad "
BERLIN, DE - Reviewed by CORINNE - 22 August 2016
" very bad services !!!! "
" very bad ! "
KAISERSLAUTERN, DE - Reviewed by LYDIA - 22 August 2016
MUNICH, DE - Reviewed by IOANNIS - 21 August 2016
LUDWIGSBURG, DE - Reviewed by HOLGER - 21 August 2016
" Very easy, super cheap. Top "
" Super friendly, very flexible, top service "
DARMSTADT, DE - Reviewed by ANGELA - 21 August 2016
" The rental was good; however, the insurance was not adequate. I would prefer if AutoEurope would provide the full insurance package so that there would be nothing to add on at the car rental office. "
" I felt I had to buy the full insurance package. They said if anything happened to the car that for each instance (for example 2 scratches) I would have to pay the deductible of 750 or 850 euros. (I can't remember the exact amount). So in other words, it is not just a one time deductible, but is required for each problem. "
MUNICH, DE - Reviewed by JOSHUA - 20 August 2016
" After more than a month I still haven"t received my ?500 deposit. I expect to be reimbursed asap! "
" After more than a month I still haven"t received my ?500 deposit. I expect to be reimbursed asap! "
BERLIN, DE - Reviewed by ROBERTO - 19 August 2016
FRANKFURT, DE - Reviewed by LUCA - 18 August 2016
MUNICH, DE - Reviewed by ANDREA - 18 August 2016
BERLIN, DE - Reviewed by LEONARD - 17 August 2016
" I always use Auto Europe since they provide the cheapest rentals compared to others. Their website is simple and clear to use. "
" Quick and efficient service. I was a little hesitant about renting from Global Drive after reading many bad reviews but my rental from Berlin Tegel airport was nothing to complain about, although the staff there tried to upgrade me to a Diesel engine car (but all rental companies always do that). Got the car exactly as booked and it was clean as you'd expect and had no trouble throughout the hire. "
BERLIN, DE - Reviewed by ANDER - 16 August 2016
" Precio y facilidades "
" Alquilamos un Bmw o similar y nos dieron un Skoda yeti. Al devolver el coche muchas pegas y revisaron el coche como si fuera nuevo "
FRANKFURT, DE - Reviewed by LUIS FELIPE - 16 August 2016
FRANKFURT, DE - Reviewed by KHALID - 16 August 2016
" Frankness company very respectable and I would recommend the best companies and car rental The prices are very reasonable and recommended "
FRANKFURT, DE - Reviewed by EVANGELOS - 16 August 2016
" Upon arrival GlobalDrive desk clerk tried to persuade us to pay for extra insurance. As instructed by you in all your explanatory emails, we did not accept his offer telling him that we were full covered by insurance paid to you (AutoEurope). He replied that we were not covered at all, and if upon drop off they find a ding on the car they are going to keep the 1000 euros they blocked on my credit card. I did not believe that I was hearing that!!!!! Anyway, we were extra careful with the car (a Skoda Yeti) during our trip and returned it without problems. Garage clerks upon pick up and drop off were very professional and well mannered, but I still remember how this particular desk employee tried to push us to pay for extra insurance... "
DUSSELDORF, DE - Reviewed by ALEXANDER - 16 August 2016
MUNICH, DE - Reviewed by ESTHER - 16 August 2016
" No se especifica adecuadamente en Colonia cómo dejar el coche. Es un poco lioso. "
STUTTGART, DE - Reviewed by STERGIOS - 15 August 2016
" Suuuuuuper!!!!! As always... "
" Suuuuper!!! "
FREIBURG, DE - Reviewed by ENRIQUE - 14 August 2016
" You made a quotation on the phone, which I accepted later. There was a mistake and the car was rented for an extra day. I called the day before to remove this extra day, but it was not possible. I could only make a new reservation at the same price or cancel the one I had. I want this money refunded. This would have never happened if I had booked directly with the company. Please, check the case and come back to me with a solution. Thanks. "
" Nice company. I will repeat with them, but probably not with Auto Europe. "
ROSTOCK, DE - Reviewed by SASO - 14 August 2016
" The gentleman at the desk was pretty arrogant to the customer before me. He also called me only by name, even that we spoke in German where ''Siezen'' is normal attitude to the people you meet for the first time. In generally he was professional but not nice and I did not feel welcome. "
MUNICH, DE - Reviewed by WOLFGANG - 13 August 2016
" Good price. Would be good if all additional costs would be easier to see upfront. Or e.g. I made a reservation that was then cancelled because that particular rental company would not allow to cross borders and I hence had to do another reservation. "
" Good, friendly service at desk and car. "
BERLIN, DE - Reviewed by ANTONIO - 12 August 2016
" non ho usato l'auto prenotata perchè autoeurope non ha comunicato l'avvenuto acquisto (voucher) all'autonoleggio Hertz. Questo ha comportato numerose telefonate, con relativa perdita di tempo (3 ore), per riuscire finalmente a trovare due auto (con europcar) di cui una di classe notevolmente inferiore (Fiat 500 invece di Opel Astra). Ritengo incredibile che due delle maggiori compagnie di autonoleggio del mondo non abbiano due auto disponibili nel centro di Berlino e che autoeurope abbia potuto creare un simile disguido. Non credo che utilizzerò più autoeurope. "
" non ho utilizzato i servizi Hertz e rimando al mio commento precedente (mancanza di auto a Berlino) "
HAMBURG, DE - Reviewed by KONSTANTIN - 12 August 2016
BADEN BADEN, DE - Reviewed by ALEXANDER - 10 August 2016
MUNICH, DE - Reviewed by JACKY - 10 August 2016
HAHN, DE - Reviewed by ARTURAS - 10 August 2016
BERLIN, DE - Reviewed by TIMOTHY - 09 August 2016
" Check in staff member was unfriendly. I received a Ford C-max when i ordered a Skoda Octavia (or similar). I don't see these vehicles as similar. One is a estate, the other a seven seater which obviously is less fuel efficient. That matters when you want to do 8000km in a month. Then they were checky enough to try and have me upgrade to the 'more fuel efficient' diesel version for another 10 Euro a day. On return I left my sunglasses in the sunglass holder. I rang them twice and they claimed not to have found them. When I asked them to look in the sunglass holder they said 'we look there anyway, nothing has been found in the car, goodbye' I won't be using them again "
STUTTGART, DE - Reviewed by PHILIPP - 08 August 2016
" Booking confirmation does not contain location of the car to pick up and to drop off very difficult to find. How does someone now which terminal to drop of the car ? A confirmation should have at least this data ! "
FRANKFURT, DE - Reviewed by TAT - 08 August 2016
FRANKFURT, DE - Reviewed by DMITRI - 07 August 2016
" Excellent trip. Thank you for beating a deal I found elsewhere. "
" Excellent service. Offered me a choice of 3 cars in the reserved class. I chose Opel Astra Sports Tourer that came with a free navigation, was very pleased with the car. "
FRANKFURT, DE - Reviewed by TORSTEN - 07 August 2016
HAMBURG, DE - Reviewed by PETER - 06 August 2016
STUTTGART, DE - Reviewed by MARK - 06 August 2016
" I would have preferred better assistance at pickup and dropoff of the car. The car at pickup was parked in such a way that one could only enter from the passenger side. Instructions on operation of the car were provided after the fact. There was no designated dropoff place in Trier. "
" I can't tell the difference between Auto Europe and Keddy. Keddy wasn't really there at all. "
BERLIN, DE - Reviewed by CRISTIAN GIORGIAN - 06 August 2016
" Super! "
DUSSELDORF, DE - Reviewed by ECKART - 05 August 2016
" Very happy with Auto Europe Good service, reliable, excellent price/value relation "
" For the first time I was not happy with Buchbinder; Needed to wait for more than 1 hour when picking up the car (itwas not ready) The car was very odd: Brakes damaged, 47ooo kilometers; caution lamp during the complete rental period "
MUNICH, DE - Reviewed by JANIS - 04 August 2016
" Long story short. AutoEurope marketing: "No Credit card!". Reality: "Credit card must have." Want the car: extra pay for second driver with credit card and extra insurance payment. At the end the deal about EUR216 ends up EUR436. :( Sounds like robbery for me and maybe for EU Consumer Affairs too. If you advertise your product the easy way to get the customer attention to get the deal and then put me to read small leetters playing smart lawyers, you know, shame on business like this. "
" Global Drive counter assistant gave us mistic "discount", and a bigger car for already doubbled price , so what? "
STUTTGART, DE - Reviewed by DIMOTRIOS - 04 August 2016
MUNICH, DE - Reviewed by CARLOS - 02 August 2016
BONN, DE - Reviewed by LETICIA - 02 August 2016
" When I booked the car at Auto Europe website there was nothing about the nonsense insurance that I had to pay for Bunchbinder at the pick up moment. If there was some information about it before, for sure I would have chosen another company. I almost lost my flight because I couldn`t rent the car that I had booked. "
" Bunchbinder is the worst rental company that I have tried. When I went to pick the car they wanted to hold on my credit card the nonsense amount of 800 Euros in case some accident. The card that I used for the booking was declined and I was not able to pay with a different card. They didn`t offer me a second option and I could not take the car. They didn`t help me at all and I had a flight scheduled. Also, the attendant did not speak English. That was the worst experience ever and I had to run into a different company to try to rent a car on time for my flight. "
FRANKFURT, DE - Reviewed by RICARDO LUIS - 01 August 2016
" Un DESASTRE. Todo distinto de lo prometido. Cobraron anticipado. No pude realizar cambio de hora de devolución por página ni pudieron Uds. Me dijeron que no importaba porque podía devolverlo más tarde sin cargo siempre que no superara la misma hora de retirada. Hertz me dijo que no era así. Al querer realizar Uds. cambio de horario de devolución modificaron la reserva de 5 + 2 pax a uno de 5 pax que no me servía. Me cambiaron de AUTO EUROPE a Hertz. Vehículo mejor pero manual y más caro al pagar día de atraso. No pude ampliar el seguro para cubrir franquicia porque Hertz pretendía Eur 1100 en lugar de eur 220 informados en página ni utilizar la cobertura de mi tarjeta MasterCard porque no pude rechazar cobertura CDW Y LDW que exigía MasterC "
BERLIN, DE - Reviewed by ORIOL - 01 August 2016
MUNICH, DE - Reviewed by MARK ANTHONY - 30 July 2016
FRANKFURT, DE - Reviewed by YOOMI - 30 July 2016
" I prepaid 410 EUR and rental car company applied only 357 EUR as credit. I did not get enough explanation on this from either your side or rantall company. If this not resolved, I will think my money was STOLEN. "
" When I found out something is wrong in my checkout amount, the lady at the checkout location only kept saying "I don't know!" and CS guy over the phone gave different answer within 3 minutes. First, "oh, you paid 410 USD, EUR is more expensive!" (No, I paid 410 EUR) Second, "oh, then the difference is taken by AUTO Europe as commission!" (I haven't heard anything about that) Who is responsible this? Either of you are sheer disappointment and I will do everything I can until this situation solved. Either of you stole my money or deceived me. "
DUSSELDORF, DE - Reviewed by VASILEIOS - 29 July 2016
" The car was dirty !!! Unbelievable to rent a car witch is dirty incide and outside all over with bugs. The employees in the parking station didn't care to deliver me the car, they just told me to take it from the parking space. Although the car was new and fully equipped. "
MUNICH, DE - Reviewed by MAXIM - 28 July 2016
MUNICH, DE - Reviewed by DAVID - 28 July 2016
" The car was not in good condition. "
HAMBURG, DE - Reviewed by ANDRI - 26 July 2016
" Only thing I would have preferred would to have the cost of travelling to different countries more obvious when ordering. I had to look quite a lot for that information. "
SINGEN, DE - Reviewed by JASMIN - 26 July 2016
FRANKFURT, DE - Reviewed by LUCA - 25 July 2016
HAMBURG, DE - Reviewed by MANUELA - 25 July 2016
" Very kindly and friendly persons at the counter. "
FRANKFURT, DE - Reviewed by FLORIN VALENTIN - 25 July 2016
HAMBURG, DE - Reviewed by MEHMET - 24 July 2016
" Super "
MUNICH, DE - Reviewed by ABDULKARIM - 24 July 2016
" The car we reserved was an E-Class Mercedes Estate. What we received was a C70 Volvo Estate which was supposed to be an equivalent type. However, the navigation system was not as good as that provided in the Mercedes (based on previous experience) and the searching and results for POIs was somehow disappointing. "
HAHN, DE - Reviewed by VALDIS - 24 July 2016
" I was disappointed, because Global drive did not accept AEurope insurance, we payed it insurance twice. At global drive it costed as much as car rental for period:( As well nowhere was written that they are going to reserve 1000 EUR from creditcard "
STUTTGART, DE - Reviewed by BERNARD - 24 July 2016
" Car model was cheap. Atrocious color. "
FRANKFURT, DE - Reviewed by SHAJI SAHADEVAN - 23 July 2016
" Good and efficient "
" Very good and they gave us a brand new car, "
FRANKFURT, DE - Reviewed by GIORGIO - 21 July 2016
" first class service at a cheaper price "
" New car in excellent condition, very clean and confortable "
FRANKFURT, DE - Reviewed by ABDULLA - 21 July 2016
" The give me ford car only And they said sorry we don't have what you booked E calss or similar Only ford or big car and pay different Other car rental always give free upgrade if the don't have what we book "
FRANKFURT, DE - Reviewed by MAISSA - 21 July 2016
" Very nice and qualified personell "
FRANKFURT, DE - Reviewed by DARUSH - 20 July 2016
" I am renting around 3 Months cars around the world mostly through Autoeurope. The only word which I think of my experience renting from Hertz was fraud and distortion. I end up to pay an additional 101 Euro to the fee I already paid to Autoeurope as final price. I did not purchase any thing extra just pay or no car. I hope Auto Europe will look into the business pactice of it's partners in order to maintain the customers. I will post in the social media your voucher as well an the invoice of Hertz to warn the other people. Best Darush Struss "
" Be aware of this company. They try to get out of your pocket what ever they can. Check your car very very carefully. Do not trust what they say you regrading the conditions of the car if you don't want to be surprise when you return the car. Check your invoice do not trust them to send you an honest final bill. "
MUNICH, DE - Reviewed by JOSE MARIA - 20 July 2016
" Todo correcto como siempre, sin ningún problema "
" El coche que me dieron no tenía ni un mes y 2000 km, estaba limbio y perfecto. La atención en ventanilla fue correcta, me ofrecieron el seguro suyo, pero con un simple no, fue suficiente. "
HAHN, DE - Reviewed by ASSAR - 17 July 2016
" This time was everything ok. "
" The guy who gave us the keys was very helpful and made lots of jokes. I think that he was Armenian or so. Spoke very well English too. Car was clean, new and upgraded for us:) Everything was excellent. "
FRANKFURT, DE - Reviewed by GEDIMINAS - 17 July 2016
DUSSELDORF, DE - Reviewed by ROBERT - 15 July 2016
" It all worked out as planned. No surprises. Paying 200 euros to rent a car for two days seems to be a rip-off. "
" At pick-up the lady at the Hertz counter was rude and unpleasant. When I dropped off the car the representative first told me that I would get my receipt via email. When I insisted he wrote up the return such that I could get my receipt at the desk in the airport. Poor service! "
LENSAHN, DE - Reviewed by LAILA - 15 July 2016
PADERBORN, DE - Reviewed by ROBIN - 15 July 2016
" good service, good price "
" good and easy service "
FRANKFURT, DE - Reviewed by MUSTAFA - 14 July 2016
" Positive thoughts. Rent cars from Autoeurope several times. The explanation of Insurances are not satisfactory. Always conflict when you are checked in at the company desk. Need Clear directions how to get an invoice from rental company. Otherwise, Not getting an invoice is a disadvantage for business trips. "
" Disadvantage not having a desk in Frankfurt airport terminal 1. Invoice was not given during drop off. "
FRANKFURT, DE - Reviewed by YAO-HAN - 14 July 2016
" The price is OK. However, the rental conditions is too complicate and not easy to understand all the detailed conditions. I was charged 47 Euro in the Alamo desk when I pickup the car since my trip will cross the border of Germany to Switzerland. "
" The attitude of staff is quite cold. No any explanation about the speciality of the car or any notice. My previous experience of car rental from Enterprise in Spain is much much better. Spain staff have good smiling & warm attitude. "
MUNICH, DE - Reviewed by MARCO PIETRO - 13 July 2016
COLOGNE, DE - Reviewed by GÜNTER - 13 July 2016
" Uncomplicated procedure, smoothly run. Good ratio of price and value offered. "
" Professional handling. The person at the desk was not overly friendly. "
NUREMBERG, DE - Reviewed by MICHAEL - 13 July 2016
" Sehr zuverlässig,tolles Upgrade , famoser Preis, schneller,freundlicher Service Note1 "
" Das gleiche wie oben "
HAHN, DE - Reviewed by CAROL - 12 July 2016
BERLIN, DE - Reviewed by İLKER - 11 July 2016
BERLIN, DE - Reviewed by ALEXANDER - 11 July 2016
" The service is very reliable, no hidden costs, everything is paid by. "
" The service was really good, the car was new and clean, nice drive. "
MUNICH, DE - Reviewed by YILMAZ - 11 July 2016
" I am quite satıisfied now. İt is perfect "
" They gave to us for all information. "
BERLIN, DE - Reviewed by HÜSEYIN - 11 July 2016
STUTTGART, DE - Reviewed by KISHORE KIRAN - 10 July 2016
" No one from InterRent was available at Stutgart Airport. Person from EuropCar refused to give car,as she doesn't have my confirmed booking details. After 90 mins and calls to diff. people, AutoEurope person booked one more vehicle,which costed more. Booking was for 2 days,i.e 500 kms. I have returned the car in 1 day and 30 minutes with 350 kms in total. They have calculated only 250 kms and charged extra money for extra 100 kms.Total amount charged are 2 bookings and for extra kms 1. Who is responsible for the delay of 90 mins. 2. I demand, Auto Europe should bear the extra charges for the 2nd booking. 3. Booking was for 2 days and 500 kms, why extra km were charged. Does Customer has to follow up several times for autoeurope mistakes? "
BREMEN, DE - Reviewed by JOACHIM - 07 July 2016
" At hand-over car was carefully checked by Enterprise employee. Because of crack in front glass, a replacement car was provided immediately. "
BREMEN, DE - Reviewed by JOACHIM - 07 July 2016
" Car was OK, but when leaving parking place at Bremen APT, gate did not open because of Euro 2,90 parking fee request. Never before such thing happened. A friendly employee from HERTZ rent-a-car opened the gate with his company card for me. Only a small trouble, but after 14 hours flight quite annoying. "
ESSLINGEN, DE - Reviewed by MATTEO - 07 July 2016
HAMBURG, DE - Reviewed by EVANGELOS - 07 July 2016
" I need to cancel the book because of the loosing of my car license and you didn't give me back the money. I travel a lot and for sure I never will use your company in the future.....and I will suggest the same to my colleagues !! "
MEMMINGEN, DE - Reviewed by ILZE - 07 July 2016
BERLIN, DE - Reviewed by DAN - 06 July 2016
FRANKFURT, DE - Reviewed by GEORGIOS - 06 July 2016
" I was booking rent a car with this company till now..This time I paid 115 for full insurance and Hertz denied the full insurance from autoeurope and deducted from the total amount of money due to pay only63,87 . In my complain the said they don't accept this insurance and should be refund from autoeurope and I had to buy a new one much more expensive...!!! "
COLOGNE, DE - Reviewed by SEPTIMIU - 06 July 2016
BERLIN, DE - Reviewed by VLAD - 06 July 2016
BERLIN, DE - Reviewed by KATERINA - 05 July 2016
MEMMINGEN, DE - Reviewed by TAMAS - 04 July 2016
" very good agency if you rental to the big company "
" This is a big company with a good cars and new "
FRANKFURT, DE - Reviewed by PHOTIOS - 04 July 2016
" only 1 person for service took a long time "
STUTTGART, DE - Reviewed by ROBERT DE - 30 June 2016
HAMBURG, DE - Reviewed by PRIMOZ - 27 June 2016
" Nice and helpfull staff "
HAHN, DE - Reviewed by STEFAN - 25 June 2016
" Very quick service eve n if it was my first time to rent a car. I received a helpfully information on desk. Polite people. "
" Very good approach from the man on the desk. "
MUNICH, DE - Reviewed by ADRIAN - 24 June 2016
" Generaly good deals "
" We arrived 1hour earlier due to flight change and we had to wait until scheduled hour to take the car (we were told that no small cars were available). Then we were provided with an automatic car (without teling us), thus we came back to change it. All in all we lost approx 2h and finnaly the car was not a small one, thus it could be provided from the begining ( without waiting 2h). "
DUSSELDORF, DE - Reviewed by DANICA - 24 June 2016
" All the cars of the small cars category I have booked were reserved, so I received a bigger and better car free of extra charge! I had a nice day with the car. Thank you! "
STUTTGART, DE - Reviewed by IOANNIS - 23 June 2016
LEIPZIG, DE - Reviewed by KYUNGHO - 23 June 2016
" This is my several time rent experience with Auto europe Unfortunately, I had surprising experience every time This is NOT exceptional. When I picked up the car which supposed to be Audi A$ level, However they gave us lower level car and When I asked the compensation for the difference, they told me to ask the Agency Auto Europe. Please let me know How to get the compensation? "
" Well most things are NOT good except price "
MEMMINGEN, DE - Reviewed by DORIN - 23 June 2016
" Easy to rent a car. "
" All right. "
MUNICH, DE - Reviewed by STANISLAV - 22 June 2016
MUNICH, DE - Reviewed by DMITRY - 22 June 2016
FRANKFURT, DE - Reviewed by HRÓÐMAR INGI - 22 June 2016
" Like I have been saying to your people in emails is that I do not agree that Ford Kugard og BMW X1 is simular car as BMW 3 seria like I asked for. If you order a Car you should have that car or simular, but Auto Europe and Global Drive disagree with me. I was offered BMX x4 but i hade to pay extra 20Euro pr/day for. That should have been given to me instead for the BMW x1. "
" Same answer as on above. I wil be back in august with more people to travel with me and we need 4 good germans cars and I will not use your company because I CANT TRUST YOU. "
NUREMBERG, DE - Reviewed by MICHAEL - 22 June 2016
" Very good service,everything was ok,nice new car,good help when I was ordered the car by phone "
" Very unvomplicated,very nice car,but Not expensive "
BERLIN, DE - Reviewed by XAVIER - 22 June 2016
" nice experience! i would totally recommend it. "
" I had an upgrade so can't complain. "
FRANKFURT, DE - Reviewed by MARTIN - 21 June 2016
" Computer system was not working when being at the rental station. Rental car wassmaller class as booked Missing parts of car where claimed when returning the car even they were not there in the first place "
BERLIN, DE - Reviewed by EREN - 21 June 2016
MUNICH, DE - Reviewed by EDUARD - 19 June 2016
" Uncomplicated but instead of a VW Passat I ordered I would have gotten a Opel which was to smal for 3 people. So I got an BMW X5, witch was quite more expensive . 40Euro/ day is to much for that! I believe that 20 Euro would be more appropriate, as it is your fault if the car ordered is not available even you write, or similar in the offer. What you do is moneymaking. "
" Uncomplicated but instead of an VW Passat I ordered, I would have gotten an Opel which was to small for 3 people with heavy luggage. So I got an BMW X5 for an extra of 40 Euro / day which s to much 20 Euro would seam more appropriate, as it is your fault if the car ordered is not available. Even you write or similar on the HP. "
PADERBORN, DE - Reviewed by PLAMEN - 19 June 2016
" Perfect! "
" Perfect servise! "
STUTTGART, DE - Reviewed by VIRGIL LEONARD - 17 June 2016
FRANKFURT, DE - Reviewed by MAISSA - 17 June 2016
" Very Nice personell "
MUNICH, DE - Reviewed by GERALD - 17 June 2016
" Your employee Mdm Vellverde Brigitte is the perosn who helps me always in renting a car with you. without her personal help i might not have choosen Euto Europe "
" I know this branch since it is existing. Therefore I got an almost brandnew car with almost too much extras.To leanr all the extras would take you half a day "
NUREMBERG, DE - Reviewed by FELIX - 17 June 2016
FRANKFURT, DE - Reviewed by JOSE - 16 June 2016
" Budget was totally different of final price. I am still waiting for the receipt. I don't know what I paid for. "
" I still don't know what I have paid for. "
MUNICH, DE - Reviewed by MAXIM - 15 June 2016
" I was rented car with GPS option included. But I was charged additional 93 euros from Hertz for extra GPS option. They was explained me that this option was booked by Autoeurope. Please refund this money to me. I am ready to present copy of invoice from Hertz. "
BERLIN, DE - Reviewed by GIULIA - 15 June 2016
FRANKFURT, DE - Reviewed by ROZI - 14 June 2016
BERLIN, DE - Reviewed by ANASTASIOS - 14 June 2016
DRESDEN, DE - Reviewed by ERAY - 13 June 2016
" No surprise.. thanks.. "
MOENCHENGLADBACH, DE - Reviewed by STEFAN - 13 June 2016
" Sehr guter Service! 100% Verlass! Gerne wieder! :-) "
" Sehr freundliche Bedienung! Unkomplizierte Fahrzeugübernahme und Abgabe! Gerne wieder! :-) "
MUNICH, DE - Reviewed by GYTENIS - 13 June 2016
" Car pick up was easy and trouble free. I was offered extra insurance, so my trip would be even more trouble less. "
FRANKFURT, DE - Reviewed by JOAO BATISTA - 09 June 2016
" About auto europe I recommend, It was very helpfull. "
" That was my first experience on it. I´m not happy about the insurance fare. I was pushed to pay 200 euros for it. otherwise I could pay 1000 euros for any small scratch in the car. I think everything should be clarified before renting a car. "
DUSSELDORF, DE - Reviewed by ANTONIO - 09 June 2016
" Chiedo il rimborso di 1 giorno per la vettura rimasta in panne il 30.05.2016 "
MUNICH, DE - Reviewed by THEODOROS - 07 June 2016
" Good company "
COLOGNE, DE - Reviewed by JURIS - 06 June 2016
STUTTGART, DE - Reviewed by MARIUS-CSABA - 06 June 2016
" I have found the wanted car quickly at the wright price. "
" I had to negotiate the blocked amount on my credit card and finally I paid extra, even if I had extra insurance already paid. "
FRANKFURT, DE - Reviewed by IVO - 05 June 2016
" I like AutoEurope as it offers a rental company overarching service with the bet possible value "
" I had to wait for 30 min for the car to be ready. Unfortunately, I was not told so I waited in the rental pick-up garage, which was a bit inconvenient. Despite that, the rental car was good and the service afterwards was excellent. "
BERLIN, DE - Reviewed by MILJENKO - 05 June 2016
" We paid a car and they didnt give us the car because they donr accept diners credit card for a deposit. Very unproffesional. We still don't know if will have money back.. "
" We paid a car and they didnt give us the car because they donr accept diners credit card for a deposit. Very unproffesional. We still don't know if will have money back.. Worst rent a car company ever. "
DUSSELDORF, DE - Reviewed by ZORAN - 04 June 2016
" Very good. Possibly different insurance packages could be discribed more in details in a way to be clear for everybody. Thank you. "
" Correct and friendly attitude by staff. New car. Easy take and drop off. "
FRANKFURT, DE - Reviewed by JUSTAS - 03 June 2016
" Everything was OK "
" Everything was good, except that home adress was not programmed into navigation (i mean Frankfurter Flughafen adress was not in). "
STUTTGART, DE - Reviewed by GEORGIOS - 03 June 2016
" Smooth, easy booking, car as advertised "
" More than satisfied "
WEEZE, DE - Reviewed by THEODOROS - 01 June 2016
" We arrived 23.15 and they told us that they can't rent us the car with Debit Card "
MUNICH, DE - Reviewed by TALAL - 01 June 2016
" I was book the car then they give me other car and at hertz counter they ask me to pay some extra cost for location services and other insurances in additional to that their 2 extera taxs 23% and 19% which be came double then original coast .... Really this is this fist time and last time I will rent from Auto Europe. Before that I was try to change my booking through the web site and it wasn't allow you have to call only the auto Europe team and when I was call many time they are busy and you have to wait too long until some body answer you. I was sending the email to get some clarification and I get the reply " if you need some thing you have to call" which only they have only one communication. I'm strongly not recommended to book. "
" I'm not satisfied about HERTZ becouse when I check my bill I'm really surprised that they getting so many taxs 23% and 19% in additional to that they are charged location services which is not included of my first booking . I'm really pay more the 2 times then my original booking which really huge amount. And for insurance they charge also big amount and I was made the onginal booking super insurance. I' really not satisfied about service which they cost me double then my original payment . I'm not recommended to book through Auto Europe and HERTZ!!!! Booking of car it was the costly which was the highest things I was paying ( flight, hotels.... Etc) "
DUSSELDORF, DE - Reviewed by MARCO - 31 May 2016
MUNICH, DE - Reviewed by MAIT - 31 May 2016
" everything was ok except that the booked Opel Insignia, but got a Ford C Max, a little bit different cars :( "
MUNICH, DE - Reviewed by NASSER - 30 May 2016
" Hello. I've had my reservation the amount of 200 euros with the insurance, and I paid 280 euros for hertz. I want to know why ? "
" When I got to the car company it was not ready. It was offered to me another car with an additional payment. It was delayed delivery of the vehicle from the company "
MEMMINGEN, DE - Reviewed by DIMITAR - 29 May 2016
DUSSELDORF, DE - Reviewed by ALEXEY - 29 May 2016
BERLIN, DE - Reviewed by SAGI - 29 May 2016
FRANKFURT, DE - Reviewed by SOTIRIOS - 27 May 2016
" No physical presence of an employee of Auto Europe at Frankfurt Airport.I wonder what would happen in case of needing help with respect to an accident or car theft. "
" Blocked 1000 Euro from my credit card as security deposit.This was supposed to be 800 ..! No advice when this blocking was reversed(had to call my bank instead to verify it). The employee at Global Drive insisted for us to take the program of picking up the car full of gas and returning the car empty.This is a terrible program because almost always you return the car with more than 1/4 as nobody wants to drive in a foreign country without the feeling of having enough gas.This cost me at least 20 Euro as I returned the car 1/4 full+. In general,the Global Drive person was not quite polite. "
MUNICH, DE - Reviewed by PETER - 26 May 2016
" Efficient and competitive. "
" Excellent service, brand new cars at a low cost. "
BERLIN, DE - Reviewed by ANDREA - 24 May 2016
FRANKFURT, DE - Reviewed by ROLANDAS - 24 May 2016
" Poor condition of cars. Rented the car with out green packet. The car was the faulty fuel gauge. Charged unfounded charge for fuel replenishment. Never again will not use the services of these companies "
DUSSELDORF, DE - Reviewed by ELEFTHERIOS - 24 May 2016
DUSSELDORF, DE - Reviewed by NENAD - 24 May 2016
" All was well, except I was tricked n to believing additional ensurance needed to be paid, so instead of the pre payed price, I paid addition of 75 eur forsomething I did not book. "
FRANKFURT, DE - Reviewed by EMRE - 23 May 2016
" Thx. My next rental will definitely from this web site. "
" Thx. Good car and good service. "
HAHN, DE - Reviewed by OLGA - 23 May 2016
MUNICH, DE - Reviewed by ANGELIKA - 22 May 2016
MUNICH, DE - Reviewed by NADEZHDA - 21 May 2016
DUSSELDORF, DE - Reviewed by DARIUS - 21 May 2016
" Everything was good. "
" Everything was good. "
BERLIN, DE - Reviewed by PETER - 20 May 2016
" nice service, easy booking "
" got upgraded. nice. very friendly staff at berlin tegel. "
MUNICH, DE - Reviewed by SKANDER - 20 May 2016
" There is extra charge of 100 insurance fees I was not wear of 300 of deposit on hold EXTRA until the rent car return, not a wear of it Deduction of 56.75 from the 300 deposit not justified It shows on the first time I will pay 153.60 BUT!!! It comes to a total of 310.35 Not happy !!!!! It's a ripoff 😡 "
" There is extra charge of 100 insurance fees I was not wear of 300 of deposit on hold EXTRA until the rent car return, not a wear of it Deduction of 56.75 from the 300 deposit not justified It shows on the first time I will pay 153.60 BUT!!! It comes to a total of 310.35 Not happy !!!!! It's a ripoff 😡 "
FRANKFURT, DE - Reviewed by JARMO - 19 May 2016
BONN, DE - Reviewed by MEYER - 19 May 2016
" die Mitarbeiter von Auto Europe waren am Telefon sehr freundlich und hilfsbereit. Ich war froh, daß ich die Reservierung des Autos am Telefon und nicht am Computer machen konnte "
" die Mitarbeiter von der Fa. Buchbinder waren ebenfalls freundlich. Es hat alles reibungslos und schnell geklappt. "
FRANKFURT, DE - Reviewed by ADONIS - 19 May 2016
" Your website is not so easy to use.. A lot of back and fourth before I can find what I need.. "
" Very happy. No hidden extra charges, no delays, and a free upgrade to a brand new car. "
MUNICH, DE - Reviewed by LUIGI - 18 May 2016
STUTTGART, DE - Reviewed by MIKHAIL - 18 May 2016
HEIDELBERG, DE - Reviewed by KATJA - 17 May 2016
" Our car was not clean. "
BERLIN, DE - Reviewed by EGIDIO - 16 May 2016
" Dark parking place wthout any reference "
MUNICH, DE - Reviewed by CHRISTOS - 16 May 2016
DUSSELDORF, DE - Reviewed by VLADIMIR - 14 May 2016
" The Buchbinder Company and staff on reception are very friendly and competent. "
STUTTGART, DE - Reviewed by IVAN - 13 May 2016
MUNICH, DE - Reviewed by ANDRES - 13 May 2016
BERLIN, DE - Reviewed by TIMOTHY - 12 May 2016
" Have used Auto Europe for years now. Will continue to do so. Website is easy to use and rental costs always come in cheaper than booking cars through airline or other travel websites. On previous rental occasion customer services also resolved a mighty problem for me when a delayed flight meant my arrival time at airport would have been after official closing time of car rental company. Customer services of Auto Europe were brilliant in helping me with this and ensured there was a car for me when I arrived at my destination airport much later than planned. "
" Very smooth process at rental desk. Polite and efficient staff. Smartly dressed, clean shoes (very important in my view). Very happy with service received. "
MEMMINGEN, DE - Reviewed by OLEKSANDR - 12 May 2016
DUSSELDORF, DE - Reviewed by DOMINIQUE - 11 May 2016
MUNICH, DE - Reviewed by SERGIY - 11 May 2016
HANOVER, DE - Reviewed by GABRIELE - 11 May 2016
" Easy booking system. "
" Fast and friendly service. "
FRANKFURT, DE - Reviewed by SALIL - 10 May 2016
" Experience with Alamo was unsatisfactory. At the time of pickup there was utter chaos. First I was informed that no cars are available and I should come after 2 hours. Also it was mentioned there was no guarantee that the rental car would be available after 2 hours. There were other customers having similar problems at this location. Then suddenly after we all exercised our urgency to get our rental cars Alamo arranged or managed get us our cars. There were delays in this entire process. "
FRANKFURT, DE - Reviewed by MARKIA - 10 May 2016
" they gave me an automatic car without asking me if I wanted it. They should consult. Service at arrival at airport very slow. "
DUSSELDORF, DE - Reviewed by VASILEIOS - 08 May 2016
" Nice people Nice car All perfect "
FRANKFURT, DE - Reviewed by HANI - 08 May 2016
" Frankfurt employee add unnecessary GPS (car already has one) Paris employee (Rabi) was very friendly where I returned the car GPS, She connect me to Frankfurt branch by telephone to confirm reporting car incident near Paris (wasn't there any available car in that village as per Frankfurt assistance phone call that night) to complete my trip to Paris (I took Morning train @ 8:45 am then Taxi to my Hotel) "
" Car was very good & price is convenient (I add premium protection) "
MUNICH, DE - Reviewed by PAVEL - 07 May 2016
" Experience was straightforward and quick "
" Got an upgrade to BMW, and the driving experience was great ! "
FRANKFURT, DE - Reviewed by PIM - 05 May 2016
" good service and flexibility, down side was only the car as asked Golf class car but got a Fiat 500x what is clearly NOT a Golf class car as boot is too small so had my luggage on back seat what I don't like. "
" good service and flexibility, down side was only the car as asked Golf class car but got a Fiat 500x what is clearly NOT a Golf class car as boot is too small so had my luggage on back seat what I don't like. "
FRIEDRICHSHAFEN, DE - Reviewed by SRDJAN - 04 May 2016
" fully satisfied with the car and rent. I've only one question: as the car was returned on Sunday, following instructions, with full reservoir and dropping the keys in signed box, no feedback from the rental company if everything is ok and no information for unblocking reserved amount of money (safe deposit on visa card still blocked!). please for your actions and unblocking the amount. thank you "
FRANKFURT, DE - Reviewed by BERNARD - 04 May 2016
" Good service. However there was an extra charge because I was driving outside Germany. This was not clearly mentioned when I booked the car. "
MUNICH, DE - Reviewed by KOSTAS - 04 May 2016
MUNICH, DE - Reviewed by MARCIAN ANTONIO - 04 May 2016
" OK "
" I rent a Mercedes CLS, car was good in terms of tehnik, I had problems with some scratches, they inform me about three, I discovered many others and I inform the staff. The guy from the staff was sleepy and a little beet rude, he tell me that he knows better than me and my family, he was superficial and he did not mentioned in the report all the damages that I showed to him prior to leave the garrage More than that, when I return the car another guy from Herz, "discover" a little scratch under the bumper( please notice, UNDER THE BUMPER) and please believe me that I did not do it. I felt very uncomfortable with this, I was in a hurry to go to the plane and I did not have enough time to deal with this In conclusion: BAD HERZ EXPERIENCE "
FRANKFURT, DE - Reviewed by SALIL - 03 May 2016
" V.good "
" Excellent customer service at Enterprise Frankfurt airport. Professional advice and friendly approach. "
HAHN, DE - Reviewed by MILEN - 02 May 2016
" When I arrive on the airport it was 08:05 h, I call on the phone but automatic response told me they open from "8:00" and than hang up... Last try was at 8:45 and then I catch a bus. The confirmation about my reservation come at 08:50 on my mail.. too late. I did not use a car and I was NOT refunded!. When I finally managed to speak with someone on the phone , he was really rude. Really disappointed :-( "
" I have use them once before... They did not want to see the car when return it, and after a week I received an email that there was something on the car... and it will cost me 800 EUR!!! They send me picture without any date and time after about 3 weeks after returning the car... I have send them a lot of mails and documents, but nothing! If you go to court - keep in mind the head office is on about 400km from Hahn. Next time will use any other company but never Buchbinder. (It will be cheaper to catch a taxi than rent a car from them) "
MUNICH, DE - Reviewed by JACOB - 01 May 2016
" All worked well. Thanks. "
" Great "
FRANKFURT, DE - Reviewed by ANDREJ - 01 May 2016
" Best price, simple booking. "
" Very friendly personnel, quick and simple pick-up as well as drop-off. Excellent value for money even with my original booking. In addition to that I was treated to an upgrade, practically new auto-shifting SUV. "
FRANKFURT, DE - Reviewed by HALIL IBRAHIM - 01 May 2016
" I tried to cancel my reservation due to flight delay but your system did not let me modify my trip and explained this email and got stupid answers. "
" She was perfect and tried to help me out to cancel my trip but she also could not able to done and told me to send or call Autoeuropa. "
STUTTGART, DE - Reviewed by RODICA GINA - 30 April 2016
" Very useful on the phone, prior the booking, so I could chose the right supplier (I was traveling in different countries). Good advise about the insurance, so, even I had to accept the blocking of a pretty high amount for an economy car (1,000 euro), the money were released in the same day after returning the car without any damage. The drop of the car in Stuttgart airport is also very smooth and easy. A good experience over all. "
" Quick formalities at the collection of the car; good indications about how to find the car rented in the airport parking. Easy drop of and the fastest release of the amount blocked on the credit card as insurance for eventual damages "
KARLSRUHE, DE - Reviewed by KOVENDHAN - 29 April 2016
" I think everything was great with auto europe "
" The car air-conditioner had a foul smell. We were not able to use it in these hot days. "
MUNICH, DE - Reviewed by EMMANUIL - 29 April 2016
WEEZE, DE - Reviewed by LEHO - 28 April 2016
" Booking process itself via web was smooth as always. I do suggest to read all disclaimers and FAQ and everything to be aware of possible process onsite. I somewhy forgot that even if I buy Super Cover with Zero Excess I have to pay for damage to local hire company and only afterwards create a claim to AutoEurope. And because of that I have some arguing with Hertz on place because their invoice included too many rows and the total sum was much bigger than I expected. So that required some explaining. But the car and ride were great and returning was also smooth. OK, I was in small (Weeze) airport too and there was no queues. "
" As I mentioned they provided like confirmation letter where I had to sign and it included too many rows and number what were totally different what I got from AutoEurope renting invoice. But as I had no time to argue I just signed and hoped for the best. Luckily after returning car Hertz sent me final invoice to the e-mail what had correct sums. "
MUNICH, DE - Reviewed by SAMIR - 27 April 2016
" Great deal, however wonder why I was not asked to provide feedback back when my rental went bad few months ago. "
" Fast check-in, great staff "
COLOGNE, DE - Reviewed by ALEKSANDER - 27 April 2016
STUTTGART, DE - Reviewed by OLHA - 27 April 2016
" Great service, nice staff, easy to book and enjoyed driving. However didn't know when you back my deposit and contact me for the details. "
" Great man was helpful, explain everything and how to get the car. The only thing he didn't mention that you don't have special office in Nurenberg on railway station and it take me some time to find out that i have leave the key in DB office. "
STUTTGART, DE - Reviewed by VIACHESLAV - 26 April 2016
" Thank yoy for the great job! "
" The manager offered a car much better and larger. Thanks a lot!!! Also the deposit was returned very quickly. I am very satisfied. "
FRANKFURT, DE - Reviewed by JOSE IGNACIO - 26 April 2016
" Simple and efficient. "
" Fast and professional service. "
BOCHUM, DE - Reviewed by EIRINI - 25 April 2016
" Very reliable, professional and customer centric. "
" Very reliable, professional and customer centric. "
MUNICH, DE - Reviewed by CHRISTIAN - 25 April 2016
" This time I`ve got a better car than rented. It was convinient. The Lady on the Counter was very polite and competent. Only the man who checked the car I gave back, was not well informed and made a fuss about nothing. chb "
" It`s a good working System.Thank you.chb "
DUSSELDORF, DE - Reviewed by STUART - 24 April 2016
" When I picked up the rental car on April 7 I was required to make a deposit on my credit card in the amount of 59.98 Euros. When I brought the car back on April 17 I was told that my deposit would be returned but that did not occur. "
BERLIN, DE - Reviewed by ATHANASIOS - 24 April 2016
" The only problem with my booking is that while the debit of the 800 Euros( for warranty reasons) was made immediately on the 19th of April in my credit card, 2 days after I delivered the car at Shoenefeld airport, the credit of that amount has not been made yet, notwithstanding the affirmation of Buchbinder's employee who received the car that within 24 hours the amount would be credited to my card. I hope that this problem will be settled tomorrow and it is caused mainly from the bank services and not from buchbinders's services. I will be looking forward from your answer as soon as possible. Kind Regards Valatsos Athanasios "
" The only problem with my booking is that while the debit of the 800 Euros( for warranty reasons) was made immediately on the 19th of April in my credit card, 2 days after I delivered the car at Shoenefeld airport, the credit of that amount has not been made yet, notwithstanding the affirmation of Buchbinder's employee who received the car that within 24 hours the amount would be credited to my card. I hope that this problem will be settled tomorrow and it is caused mainly from the bank services and not from buchbinders's services. I will be looking forward from your answer as soon as possible. Kind Regards Valatsos Athanasios "
STUTTGART, DE - Reviewed by CHRISTODOULOS - 20 April 2016
NUREMBERG, DE - Reviewed by CONSTANTIN - 20 April 2016
COLOGNE, DE - Reviewed by JUAN - 19 April 2016
MUNICH, DE - Reviewed by DIMITRIS - 18 April 2016
BERLIN, DE - Reviewed by CINZIA - 17 April 2016
" Ottimo servizio clienti ed offerte "
" I mezzi prenotati non vengono mai rispettati nella realtà. Le "categorie" non sono quelle commerciali ma basate su caratteristiche arbitrarie ed insensate. Non vi è modo di ragionare con il personale sul posto "
MEMMINGEN, DE - Reviewed by SANDA CRINA - 17 April 2016
FRANKFURT, DE - Reviewed by MARY - 16 April 2016
COLOGNE, DE - Reviewed by DAN ALEXANDRU - 13 April 2016
" The best ! I recomand "
" Good prices ! Profesional stuff !Nice cars and low prices . I recomand "
MUNICH, DE - Reviewed by DMITRY - 08 April 2016
MUNICH, DE - Reviewed by ANTONIO - 30 March 2016
" coche mal , valor inferior al contratado, la segunda vez que alquilo en 3 meses y no lo volvere hacer , no lo recomiendo "
BERLIN, DE - Reviewed by NIKLAUS - 29 March 2016
HAMBURG, DE - Reviewed by CHRISTIAN - 29 March 2016
" fast, friendly and professional. "
" ok car, fair and nice staff "
DUSSELDORF, DE - Reviewed by RAJESHWAR - 28 March 2016
MUNICH, DE - Reviewed by EVANGELOS - 26 March 2016
COLOGNE, DE - Reviewed by JAYESH - 25 March 2016
BERLIN, DE - Reviewed by PEDRO - 25 March 2016
" Very Good service "
" Good service "
DORTMUND, DE - Reviewed by MARIUS - 25 March 2016
" well done job. everything works smooth and perfect "
" very professional team "
FRANKFURT, DE - Reviewed by ARNO - 23 March 2016
" please make clear the return to other country cost in the first page comparison "
" mistake in departure airport but well handled by friendly staff "
MUNICH, DE - Reviewed by HETEM - 22 March 2016
" Exelent car , very gid sevuce "
WEEZE, DE - Reviewed by LAURI - 22 March 2016
" I could not get contact with Auto Europe. When I called to a number stated on the voucher ( 0049 89 24 44 73 702 ) someone answered and asked if I rented form Europe. I said "yes" and then I was disconnected. "
" The opening hours of rental office in Weeze was a pain in the a** :) My flight was delayed and I had to spend whole night at airport because the car rental desk was closed. I thought that I left my flight number with the reservation for situations like this. They should think a way to serve clients better in these situations. There was several other people stuck in the airport because of the same problem. "
MUNICH, DE - Reviewed by GABRIEL - 22 March 2016
" Ok company. They always try to do there best for the costumer. "
" I felt fooled by this company. I booked an Ford Focus or similar, and I received a Dacia Sandero, which is not even close a similar car. Also I have payed full insurance when I haved reserved the car, but because I don't have a credit card they put me to make my insurance to them, so I paid twice for the same thing. "
FRANKFURT, DE - Reviewed by ORXAN - 21 March 2016
FRANKFURT, DE - Reviewed by JANIS - 21 March 2016
" Before booking a car should be a note that tell's the amount of money that will be reserved for rental period and it takes two weeks when the money has been unblock from the account "
" Before booking a car should be a note that tell's the amount of money that will be reserved for rental period and it takes two weeks when the money has been unblock from the account! "
COLOGNE, DE - Reviewed by MARIUS - 20 March 2016
" good site "
" Good car, nice people, well organized. I reccomend "
DUSSELDORF, DE - Reviewed by AMMI - 20 March 2016
STUTTGART, DE - Reviewed by ANTO - 20 March 2016
STUTTGART, DE - Reviewed by STEVAN - 20 March 2016
" Fantastc service! "
" Fast and great service, nice car "
FRANKFURT, DE - Reviewed by NIKOLAOS - 19 March 2016
STUTTGART, DE - Reviewed by VENIAMIN-TITU - 17 March 2016
" I paid for a Ford Focus and I received a Clio. Why not a motorcycle? Somebody had warned me before because although I work well but I did not liked the car. Thank you. "
MUNICH, DE - Reviewed by VEIKKO - 16 March 2016
" Didn't get a car with navigation system as ordered through Auto Europe. Didn't get a car with winter tyres as ordered. "
" Didn't get a car with navigation system as ordered through Auto Europe. Didn't get a car with winter tyres as ordered. "
DUSSELDORF, DE - Reviewed by ANDREAS - 15 March 2016
DUSSELDORF, DE - Reviewed by SARANTOS - 15 March 2016
BERLIN, DE - Reviewed by FREDERIC - 15 March 2016
" - They didn't provide the car expected, but of the category under. When making my order, I selected the category upper, because I didn't want a mini-city car. They said they haven't other car, but on the Hertz parking was such car. - They refused my first credit card. They accepted another credit card which is the same type. very strange. - the front desk officier lies. When I asked him if there was a problem (because he said that in German to his call center), he told me in english "no everything is fine" thinking I do not understand german. Never Hertz ! It is the second time in few month I have problem with them. Last time they charged me extra fees (after 2 weeks of complaining, they gave back the money) "
HAMBURG, DE - Reviewed by BORIS - 15 March 2016
" The employee at the front desk in Hamburg was very incompetent. I was nearly rejected for taking rental because she didn't know that she can combine two credit cards to secure the deposit. The colleague helped her out telling her to use both cards and that it would be ok. She didn't explain to me, what should I do in the case of accident, in the case the car breaks down which number I should call and what action to take in case of unpredicted situations! When I finally got the car key, she explained to me how to get to the car and to check all the damages BY MYSELF! In case I notice some additional damage that I should use the phone "there somewhere" and call "the technician. Very unprofessional! The car was good and the return smooth. "
MUNICH, DE - Reviewed by ZHARINOV - 14 March 2016
MUNICH, DE - Reviewed by KASPAR - 13 March 2016
" Left my laptop in the xar, returned to retrieve it, but rental company had lost the keys! Waited for 45 minutes for the car to be unlocked, but they simply did not find keys. Had to go to plane without laptop and have not heard from them since. The car promised was Octavia, but got a Mondeo. When I asked whether the middle back seat folds down in full to host 4 people and skis, the service desk's answer was "yes". Actually there was a tiny hole to put skis through. "
MUNICH, DE - Reviewed by MIKHAIL - 13 March 2016
" good servise "
" every thing was good, but very very very long waiting when pick up car "
MUNICH, DE - Reviewed by DAVID - 13 March 2016
MEMMINGEN, DE - Reviewed by GIEDRIUS - 13 March 2016
" We were forced to wait in line, because of pc malfunction, but everything else was ok "
MUNICH, DE - Reviewed by MENACHEM - 12 March 2016
" I called your agent and spoke with him regarding my wish to rent specifically Mercedes Type C, and we chose the right deal for it. Unfortunately, I got equivalent car - BMW III with GPS. "
" Very efficient "
FRANKFURT, DE - Reviewed by ANDRUS - 11 March 2016
" Quick and professional service "
FREIBURG, DE - Reviewed by ERNST-PETER - 10 March 2016
" Sehr freundliches Personal, guter Service. Sehr possitiv. Ich werde Sie auf jeden Fall weiterempfehlen. "
" Siehe oben. Sehr possitiv! "
HANOVER, DE - Reviewed by CRISTIAN - 10 March 2016
" good, fast and efficient in getting the best price really easy "
" very good company. It's the 2nd time when I rent from Enterprise. Professional people! "
FRANKFURT, DE - Reviewed by PERIANDROS - 08 March 2016
FRANKFURT, DE - Reviewed by NELE - 08 March 2016
" Unfortunately Alamo charged us extra 60 EUR because we were driving not in rental home country Germany, but Austria and Italy. So it makes Autoeurope price comparison pointless. "
" Unfortunately Alamo charged us extra 60 EUR because we were driving not in rental home country Germany, but Austria and Italy. So it makes Autoeurope price comparison pointless. "
MUNICH, DE - Reviewed by DIMITRIOS - 07 March 2016
" Excelent. "
MUNICH, DE - Reviewed by STEFAN - 07 March 2016
FRANKFURT, DE - Reviewed by CHARILAOS - 07 March 2016
MUNICH, DE - Reviewed by APOSTOLOS - 07 March 2016
" My first choice is ford c max or similar from herz after that you give me the "opportunity " with a little more money to upgrade to Opel insignia station or similar! Finally I receive a ford c max with broken Rear wiper So I feel a little bit stupid "
FRANKFURT, DE - Reviewed by DMYTRO - 07 March 2016
" Fast and clear. Possibility to see car rental provider is a plus. Great value-for-money. "
" Very quick and customer-oriented service "
MUNICH, DE - Reviewed by TOR - 06 March 2016
" Hi, usually we find the best solution through your company. "
" Absolutely the best company we have received the car from. First time we really did receive the car that we had reserved through all those years we have rented a car. Good and polity service. "
BREMEN, DE - Reviewed by STEVEN - 06 March 2016
" Very friendly staff "
MUNICH, DE - Reviewed by PRIIT - 04 March 2016
" It was unclear that driving in europe is for extra fee. "
" I bought insurance so there wouldn't be any deposit. It was totally unclear by the provider. But I understand that it's a scam they pull on everyone. 23 crossborder fee "
FRANKFURT, DE - Reviewed by VLADIMIR - 04 March 2016
" Hello Auto Europe. I`m totally dissatistied because I have booked the car with all possible insurance from you BUT e Rent-a-car operator charged additionally 350 EURO (Mr.Ronny Martasuwanda from rent a car said that this is fomality and normal practice and everything will be returned for the deposit but it apears that this is additional price!) from my debit card and returned back only 300 EURO!!! It said that it is 25 EURO per day extra ensurance if using debit cards!!! Please clarify the situation. I have all account documents with me and can send by request to your company. I hope you will fix the situation because our company need your service for business trips. I`m always paying by company debit card because this is business trip! "
MUNICH, DE - Reviewed by VLADIMIR - 04 March 2016
BREMEN, DE - Reviewed by STEVEN - 03 March 2016
" Very friendly staff "
MUNICH, DE - Reviewed by ANDREW - 02 March 2016
MUNICH, DE - Reviewed by MAGNUS - 02 March 2016
" Good service, friendly and helpful staff giving good explanations "
" Good service, friendly and helpful staff giving good explanations "
MUNICH, DE - Reviewed by GERARDO - 02 March 2016
BERLIN, DE - Reviewed by JAIME - 01 March 2016
" Dear Sirs Number of my reserve EU10263112 I hereby urgently participate discrimination that I am being subject in relation to Buchbinder. As you can see the history, already rented several vehicles from Auto Europe, and as you know never had a problem with anything. Last February 25th, after making the reservation with Auto Europe, I go to berlin to be able to pick up the car, my astonishment when the person who answered me, Julia Herrmann, said that insurance has been said by Auto Europe that was not 15 euros per day, and that my credit card was no good, and he he asked if I was Syrian? Realy ???? Julia Herrmann did not want to deliver the car after more than an hour, that when I had to go back to Portugal, here's my astonishment whe "
" Julia Herrmann he told me that alternatively could block my card 150 that she return in the end of the contract, and we need to make a payment of 128.56 , with the option to take the car with a full tank, and deliver on empty as possible. These 128.56, already included 25 daily of the insurance, now, to take the car, the 15 per day, and my credit card was no good??? and 25 per day of my card is already good? When i go to pick up the car in the par, was filled with advertising, as you can see in the picture that i send in attch, as of course was extremely ungrateful, rent a car in these conditions, including the lady got me confused with a refugee, and as is obvious, I felt discriminated by this, I extramente unfortunate. As had to be "
MUNICH, DE - Reviewed by MIRCEA - 01 March 2016
" Very good overall experience, easy to complete reservation. "
" + The staff at the counter vas very nice. - Upon leaving the airport I checked my "Estimation of Charges" and I was extremely disappointed to find out that I was charged WITHOUT BEING ASKED with 422.35 euro. for extra insurance and an unsolicited upgrade. That way, my car rental price skyrocketed from 182 to 604 euro. My phone call to Hertz proved to be in vain, they kept insisting that I was presented with the extra insurance charges, which is completely false, as my colleague that was with me at the counter can confirm. Overall I was extremely frustrated by their attitude and by being called a liar. I will certainly avoid Hertz in the future. "
STUTTGART, DE - Reviewed by SAMIR - 29 February 2016
MUNICH, DE - Reviewed by THEODORA - 29 February 2016
ESSEN, DE - Reviewed by FILOMENO - 29 February 2016
MUNICH, DE - Reviewed by VOLODYMYR - 28 February 2016
" Auto Europe is good company with good services as well. "
DUSSELDORF, DE - Reviewed by FRANK - 26 February 2016
COLOGNE, DE - Reviewed by VLADIMIR - 25 February 2016
MUNICH, DE - Reviewed by ALEXANDROS - 25 February 2016
BERLIN, DE - Reviewed by ROBERTO - 25 February 2016
" Map GPS limited to a few Polish cities. "
KEHL, DE - Reviewed by LUKE - 25 February 2016
MUNICH, DE - Reviewed by BOZIDAR - 24 February 2016
DORTMUND, DE - Reviewed by DONKA - 23 February 2016
DUSSELDORF, DE - Reviewed by LEONID - 23 February 2016
MUNICH, DE - Reviewed by CONSTANTIN-SORIN - 23 February 2016
" Ich bezahlte Auto Europe im voraus am 17.11.2015 fur das Auto 216 euro und da ,Global nochemal die selbe Summe bezahlen verlangte,Was ich auf Plattz wegen zeit Mangel fur beprache, akzeptieren musste,ist das selbe Auto auf selben Name in selbe Konditionen 2 mal bezahlt,weil sie ein anderer vertrag,776-776051038 mich zu unterschreiben verpflichten da ich nicht den selben card benutzen konnte(es war defekt)sondern ein ander card,so sie annulierten den Vertrag mit Auto Europe,ohne mir das Geld das ich im Voraus bezahlt habe,und ohne das ich die Annulierung zu stimmen.Also nur ich habe das selbe Ware 2 mal bezahlt,Was nicht normal ist. Ich bitte Ihnen eine Losung zu finden so das ich 221 euro zuruck bekomme. "
" Am samstag mein ursprunlicher card funktionierte nicht so , musste ich ein anderer card benutzen um die Garatie von 300 euro zu bezahlen gleichzeitig bezahlte ich nochmal 221 euro fur dasselbe Auto mit einen anderer Vertrag 776-776051038 ohne das Global festellen zu wollen das ich die 216.92euro schon am Auto Europe im voraus fur das Auto bezahlt habe "
DUSSELDORF, DE - Reviewed by NIKOLAOS - 22 February 2016
" Fast service Reasonable prices "
" Politeness "
MUNICH, DE - Reviewed by TOBIAS - 22 February 2016
MUNICH, DE - Reviewed by JUHA - 21 February 2016
" Hi! I am happy with your service, but I do not Hertz's activities. We went to 13 February Münheniin and we had to get two cars HERZ. I told the way to counter the "police" to my friend that we do not take any insurance HERZ when we are through with your full insurance. Herz Customer Service Representative Kristian Zizak put us asking if we want an additional insurance so now we know the Restoration 379,52e further decline in both cars, or a total 759,04e. Me and my friend were not consulted at any stage that he would have sold it, but it came automatically. We studied the matter Herz myyntitistekillä, but the cause can not do anything. We will do everything possible, that this "scam" does not go through. We also ask you to refrain from such companies when they are not admitted nor denied that it would be extra provikka their pay to cheat customers. We are making a claim municipality of credit for what we have not ordered. I know that you varoititte the issue, but I would not be in Germany believed that customer service can not cope with the additional charging connection with the rental. Eurocar we have never encountered the like. Receipt is so obscure, that it does not suddenly clear what the readings are and he asked for an autograph, but the only thing was, and what he told me was that the tank must be Tayna and the mileage limit is 2500 km. Are you able to influence you in any way relevant? Regards, Juha Ruuska "
" Hi! I am happy with your service, but I do not Hertz's activities. We went to 13 February Münheniin and we had to get two cars HERZ. I told the way to counter the "police" to my friend that we do not take any insurance HERZ when we are through with your full insurance. Herz Customer Service Representative Kristian Zizak put us asking if we want an additional insurance so now we know the Restoration 379,52e further decline in both cars, or a total 759,04e. Me and my friend were not consulted at any stage that he would have sold it, but it came automatically. We studied the matter Herz myyntitistekillä, but the cause can not do anything. We will do everything possible, that this "scam" does not go through. We also ask you to refrain from such companies when they are not admitted nor denied that it would be extra provikka their pay to cheat customers. We are making a claim municipality of credit for what we have not ordered. I know that you varoititte the issue, but I would not be in Germany believed that customer service can not cope with the additional charging connection with the rental. Eurocar we have never encountered the like. Receipt is so obscure, that it does not suddenly clear what the readings are and he asked for an autograph, but the only thing was, and what he told me was that the tank must be Tayna and the mileage limit is 2500 km. Are you able to influence you in any way relevant? Regards, Juha Ruuska "
MUNICH, DE - Reviewed by ALEKSEY - 21 February 2016
MUNICH, DE - Reviewed by GEORGIOS - 21 February 2016
MUNICH, DE - Reviewed by MEHMET - 20 February 2016
" Not rental , Robber company "
FRANKFURT, DE - Reviewed by NAFTALI - 19 February 2016
HAMBURG, DE - Reviewed by JIRI - 18 February 2016
" I use service of Autoeurope long time ( over 4 years, several times per year). It will be probably several years and it was always without problem. System is quick and easy to hire car all over the world (or parts where I am traveling).Only once I had problem that I disregard limited kilometers. I think that these conditions should be highlighted (if there is some "BUT") . Sometimes I am confused if car is fully insured because at the desk they try to persuade me to pay higher insurance. "
" When I started the car the display shows that it should go to servise. I informed Global Drive that I am planing to do about 2000 Km. They informed me that it is not problem. When I came back home I found out that deposit was not back and I have received info that there was some damage caused during my trip. I know that there were not problem during all the time so I claim it. Later I get info that it was misunderstanding and I have deposit back. It was everything problem of Global Drive and it has nothing to do with Autoeurope.I never had problem like this with another company. I always hire cars with Autoeuropeand and there was not problem (last 4 yers,4times per year). So I hope that if there is some problem Autoeurope will support me. "
MUNICH, DE - Reviewed by PERIKLIS - 16 February 2016
" I have rent a lot of times with you. But this time the lady checking the car when I returned it, she invented a problem of 1milimetre diameter! on the colour of the rear door. If you want somebody to make such a control, the same control should be done when I receive the car. I visited the desk and a person promised that there is no problem, but this lady destroyed my mood of the day. "
" As I said they delivered the car without control. They zust said go there and get it and when I came back they checked the very minor detail which already existed. I am disappointed. Yes you can use my full contact details. "
FRANKFURT, DE - Reviewed by MLADEN - 16 February 2016
" I have book Ford focus diesel and I get Astra benzin with no horse power at all. I need to drive every day 186 km*2 ...so I spend to much time on the road because car was so slow and it use more fuel then I planned to spent. "
MUNICH, DE - Reviewed by ALINA MARIA - 16 February 2016
" good professionals "
" car was new, good, clean, better and bigger than what we've initially booked "
FRANKFURT, DE - Reviewed by IRINA - 16 February 2016
" It was fast and nice process with the rental agreement. The car was fairly new. However, we discovered one unregistered damaged on the car. And we also registered two technical warnings on the car computer system. "
FRANKFURT, DE - Reviewed by ORONZO - 15 February 2016
BERLIN, DE - Reviewed by CARLO - 15 February 2016
" I got very wrong information while i was booking my car about the fees to pay. Too bad. "
" Nice people at the Reception Desk. "
BERLIN, DE - Reviewed by MARKUS - 14 February 2016
MUNICH, DE - Reviewed by VLADIMIR - 14 February 2016
DUSSELDORF, DE - Reviewed by EUGEN - 12 February 2016
" Nicht akzeptable Vermittlung . Fahrzeug entsprach nicht der Buchung , gebucht wurde eine Kompaktklasse Ford Focus oder vergleichbar vermietet Vermietet wurde ein Skoda rapid. Laut Vermieter ein Upgrade. Eine Rechnung ohne Mehrwertsteuer Ausweis ist steuerlich in Deutschland nicht akzeptabel und eine Sache für das Finanzamt. "
" Es sollte nochmals eine Versicherung bezahlt werden um die Selbstkosten im Schadensfall von 800 zu decken . "
FRANKFURT, DE - Reviewed by SAIFUL NIZAM - 11 February 2016
" 7 seater car not suitable for 7 people. there is no space for beg to travel. the information not enough "
" no space dor beg. car to small for 7 people "
COLOGNE, DE - Reviewed by GERARDO - 09 February 2016
MUNICH, DE - Reviewed by VEIKO - 08 February 2016
" Easy to follow. "
" Very friendly service and car return. "
MEMMINGEN, DE - Reviewed by TOVI - 08 February 2016
" It is Europcar , so it is same price when car dealer add the hidden expenses "
BERLIN, DE - Reviewed by CHARALAMPOS - 08 February 2016
MUNICH, DE - Reviewed by CATALIN VIOREL - 08 February 2016
MUNICH, DE - Reviewed by GEORGIOS - 06 February 2016
" Excellent service. "
" Very helpful staff,excellent service,quick car delivery.!!! "
FRANKFURT, DE - Reviewed by ALI - 05 February 2016
" Falls man sich mit dem Datum oder mit der Zeit Angabe vertippt hat man verloren!!! Eine Umbuchung war garnicht möglich "
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