EUROPCAR NORWAY Car Rental Reviews

TROMSOE, NO - Reviewed by JAN - 17 October 2024

" No objections. "

" The car was fine. The problem was that the tires were summer tires. I rented the car on October 4 in the very north of Norway, where it is already often freezing and snowing inland. However, the rental company did not have a car with winter tires available, even though I asked for one at the counter. As a result, this is limiting for the customer - having to avoid driving in winter weather. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

TROMSOE, NO - Reviewed by VINCENT - 28 August 2024

" I booked a continental car (Audi A3) and was told that there was only a Toyota CHR when I collected. There were no other cars available. I had made this booking 9 months prior and should have been given notification if continental module are not available. Rather than to be given a Japanese model which is not as safe in accidents. It is wrong to offer continental models on your site and then end up giving a Japanese model when collection. There is also price differences when we make our bookings on the site. "

" I booked a continental car (Audi A3) and was told that there was only a Toyota CHR when I collected. There were no other cars available. I had made this booking 9 months prior and should have been given notification if continental models (which are safer) are not available. Rather than to be given a Japanese model which is not as safe in accidents. It is wrong to offer continental models on your site and then end up giving a Japanese model when collection. There is also price differences when we make our bookings on the site. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OSLO, NO - Reviewed by JOHN - 15 July 2024

" Very pissed off "

" The vehicle was returned to an unsecured area. Four days later European contacted me and claimed there was damage to the vehicle. This included scratches on a wheel trim and damage to a wiper blade. Possibly I caused scratches to the wheel trim but I am certain I did not damage a wiper blade. The vehicle had 35k km and this reeks of a scam trying to bill customers for normal wear and tear. Now out of Norway so recourse is very difficult "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

STAVANGER, NO - Reviewed by JAROSLAW - 10 July 2024

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by ASHIQ MAJEED - 26 June 2024

" Very bad support from Auto Europe as well "

" They cheated me instead of 4wd drive they have a car without that and i reported to Auto europe via email but no response as well "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OSLO, NO - Reviewed by ANDREA - 09 December 2022

" Very nice experience, to be an ex worker with more than 20 years experience in the rent a car world, I'm completely satisfied. "

" Courtesy, professionals, efficients "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by KOENRAAD - 19 July 2022

" Bad experience with Europecar "

" I was given the wrong car so had to return to the rental office and request another car. The drop off office would be open but there was a sign on the door that they closed at 15h instead of 18h. As a result we did not get the detailed receipt of the costs for one way fee and ferries and motorway fees. We still have to receive this and we are already 4 days after the rental "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

OSLO, NO - Reviewed by JANARDHANAN - 20 June 2022

" Easy booking. Reliabke "

" Efficient staff. Quick service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by JANA - 24 November 2021

" Excellent manager at the airport,very good car and condition "

" Excellent manager at the airport,very good car and condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TROMSOE, NO - Reviewed by SARAH - 18 December 2019

" Easy and clear to book "

" Fantastic staff and easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TROMSOE, NO - Reviewed by DING JIE - 07 November 2019

" Car was in good condition and staff was very willing to take into account defects that I found "

" Car was in good condition and staff was very willing to take into account defects that I found "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OSLO, NO - Reviewed by MINZHE - 18 July 2019

" Good value for use. "

" Everything is fine except the difficulty in finding the way to get drop-off place. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

OSLO, NO - Reviewed by BUSHAROV - 05 July 2019

" Europcar employees are very loyal to their cleats and always in touch. "

" We received a completely new car, equipped with everything necessary for a pleasant trip. Employee of Europcar worked very quickly and accurately. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by GASPER - 11 March 2019

" ok "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KIRKENES, NO - Reviewed by HOSHANG - 04 January 2019

" Our experiences with AutoEurope have always been good, so no issues with AutoEurope - in this case it is Europcar who have let us down terribly!! "

" We reached the Europcar rental center (Downtown Kirkenes - as per our reservation) and there was no one there - website says they are working as per normal, etc and so does my reservation. Tried calling the number put on the door for rental collections and no one picked the phone (tried multiple times). Visited the counter again 1.5hrs later and still no there. Messed up our family's holiday plans in Kirkenes as we were relying on the rental car for a few things we had already lined up!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OSLO, NO - Reviewed by JEVGENIJ - 29 December 2018

" Overall experience is ok "

" Everything was perfect, except the fact that in advance ordered baby seat was not placed in the car. When I asked to do it, the staff member just dropped it nearby the car and we had to install it to the car by ourselves. Since baby seat had no Isofix it was very difficult to understand how to do that. Then the staff member came again, but also had difficulties to install it. Do we spend additional 40 minutes at the parking place. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by AMIRAH - 17 October 2018

" Payment was a huge headache. Payment was made but insisted no payment thus, I have to go through the extra work to prove that payment has went through from my side. Very disappointed with that. The staff that were liasing with me through email weren't being helpful. "

" Clear explanation from counter staff. Smooth experience from pick up to drop off. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OSLO, NO - Reviewed by ONG-ARD - 03 September 2018

" The counter staff gave me a very bad impression when I came to pick up the car. They asked us to come back later when we went to contact them too early. At least they should process the document for us. "

" The counter staff gave me a very bad impression when I came to pick up the car. They asked us to come back later when we went to contact them too early. At least they should process the document for us. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

OSLO, NO - Reviewed by BRYNJAR MAGNUS - 12 August 2018

" a "

" a "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by MUKUL - 07 August 2018

" overall ok "

" Navigation was not updated. Showed no connection with the new highways and roads. Parking Time board was not available in the car. Its such a basic thing which should be present. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

OSLO, NO - Reviewed by MARZIO - 12 July 2017

OSLO, NO - Reviewed by JOHANNES JACOB - 24 May 2017

" Upon arrival in downtown Oslo, I cound out that Enterprise did not exist anymore. After phoning you O was informed that you rebooked a car with Europcar at Oslo Airport. O Thude had to take a train with my four guests to the Airport to get the car. In tje process I waisted about 4 to 5 jours and had to pay for 5 tickets by train to the Airport.I was well received by Europcar's friendly staff at the Airport and was swiftly helped to get a car. I cannot remember being ingormed of the changed booking by you. Furthermore I wanted the car on downtown Oslo and jad to go to a lot of extra cost to get the car.Will O be compensated for this extra cost of NOK450? "

" I was well received by Europcar staff at the Airport and was swiftly helped with a car. "

OSLO, NO - Reviewed by PETER - 20 October 2016

OSLO, NO - Reviewed by RADU VOICU - 19 September 2016

OSLO, NO - Reviewed by FU-DONG - 18 September 2016

" Great~! "

" Great~! "

AALESUND, NO - Reviewed by KEVIN - 21 August 2016

" It was a very good experience. Only one small issue. I was invoiced directly from Europcar Aalesund Vigra Airport for an additional € 16,33. This was unexpected and the invoice only says "extra charge", but not what is is for. I have opened an official enquiry through your after rental service customer service website as told to by a representative at the telephone service call center, but have not yet received a reply. I checked the status and it says it is still open. I hope to receive a reply soon. "

" It was generally a good experience, accept I was surprised that clerk at the service desk did not have very general information about me at the desk, such as address and telephone number. I had to write it on a piece of paper. I expect them to be more prepared for my arrival in order to expedite getting the key and leaving the airport. "

STAVANGER, NO - Reviewed by JINDE - 19 August 2016

BERGEN, NO - Reviewed by FABRIZIO - 22 July 2016

OSLO, NO - Reviewed by OLEKSANDR - 06 July 2016

OSLO, NO - Reviewed by VESA-HEIKKI - 12 June 2016

OSLO, NO - Reviewed by DIRK - 01 June 2016

BERGEN, NO - Reviewed by GEERT - 08 May 2016

BERGEN, NO - Reviewed by IVAN - 03 May 2016

MOLDE, NO - Reviewed by ANDREY - 03 May 2016

" A convenient and efficient service "

" very friendly "

OSLO, NO - Reviewed by SVEN - 27 April 2016

SANDEFJORD, NO - Reviewed by NIKOLAOS - 20 April 2016

EVENES, NO - Reviewed by PETER - 15 March 2016

EVENES, NO - Reviewed by PHILIPPE - 08 March 2016

STAVANGER, NO - Reviewed by ANDRIUS - 03 March 2016