EUROPCAR NETHERLANDS Car Rental Reviews

AMSTERDAM, NL - Reviewed by JUAN MIGUEL - 27 August 2025

" Great, always great prices and possibility to compare. "

" The whole rental experience was good, car was great, friendly efficient staff. My only complaint is that the baby seat we rented was not of the best quality. It was in perfect condition, that's not the issue, but the quality itself, we could clearly see that it was a very cheap low quality brand and for the price of its rental, the quality did not match. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by PANAGIOTIS - 20 January 2025

" Not good in total "

" They did not accept International driving licence and therefore did not deliver the car. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by JOSE - 07 December 2024

" I didn't manage to get the car. I made a reservation on your website to rent a car (to have a car for the delivery of my first daughter) but because I had to go to the hospital at 5am the rent-a-car was not open. I quickly sent an email to the customer service to request a cancellation or just a change of date just after the payment of the rental because my wife started to have heavier contractions and the answer was just; "you should have read the terms before you book it, our policy requires 48h for cancellation. We can't do anything." This is what I have received, a very dry, unhelpful, unfriendly answer. This is my last ever rental with Auto Europe and I will never recommend you to my family or friends. There's way more prestigious, honest and friendly companies out there with far better policies and providing a more sympathetic and real helpful service to their customers not just thinking about collecting their money and seeing them as just numbers, not a possible satisfied customer that will come back for their services. "

" Didn't had the chance to collect the car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EINDHOVEN, NL - Reviewed by AIKATERINI - 02 October 2024

" The full insurance cover it is not as I imagined. When I picked up the car the offered another full insurance for extra 100 euros!!! "

" Nothing to complain "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by ALAN - 09 August 2024

" Long wait to pick up car at airport "

" Your systems do not seem to match the car rental firm They could not tell I had insurance via you "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by RASMUS - 07 July 2024

" Very good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by LEA - 06 July 2024

" Ok "

" Je n'ai pas pu prendre la voiture car l'avion a été annulé. Auto Europe a eu la gentillesse de me rendre une bonne partie de l'argent et a pris 200 euros d'amende au lieu de me faire payer plus de 440. Merci a vous "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by PAUL - 13 May 2024

" Auto war weiter gut. Service Mitarbeiter for Ort in Schiphol waren leider mehr beschäftigt mit ihr Telefon "

" Wir hatten ein Riesen Problem. Ich hatte ein unfall und lag im krankenhaus. Mehr als zwei tagen versucht um das auto zwei tagen später zurück bringen zu durfen. Absolut keine konto uns helfen. Telefonisch slecht oder gar nicht geholfen. Mein Frau musste 260 kom fahren um das Auto zurück zu bringen, mit dem Zug zurück und wir mussten dann einen anderen auto mieten. Die dadurch das wir das auf diesen tag machen mussten, wir €200,- pro tag zahlen mussten fur ein Toyota yaris. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by TAYLER - 21 February 2024

" Always easy to compare options and with friendly staff available by email - this is very helpful to me and I continue to book my rental cars with AutoEurope knowing the service is good and prices are cheapest "

" First time with Europcar in Amsterdam - normally I choose other providers but they had a discount. Check in process was slow - had to wait for a long time in line at the first desk and then again at the carpark desk to get the car. Requested car was not available. Car received had a lot of previous damage. Check in staff were dismissive of previous damages that I wanted to note down (never had this problem with Hertz or others before!). It took about 1.5 hours from arrival to leaving with the car. On return, despite the prior damages noted on nearly all panels, the staff receiving the car found a very small scratch which I had taken a prior photo of (dismissed by the check in staff). They said I might get an email about it, but keep the paperwork just in case. Not sure why it could not be solved right then when I had the evidence. This left a sour taste in my mouth and I have been wondering if I am up for a battle about getting the security deposit back - something I have never had an issue with in the past, and I've rented around a dozen cars last year with other providers. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 1

EINDHOVEN, NL - Reviewed by BOGDAN - 23 November 2023

" good experience "

" good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by LEONARDO - 07 September 2023

" Flawless experience... highly recommended! "

" Flawless experience... highly recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by KWOK WA - 18 August 2023

" I have also contact Auto Europe for my case via your web form. But also no reply. "

" Has returned the car, but receive charges from Europcar recently. It charged around EUR300 in multiple charges. But I never receive any email notification for these charges. I tried to contact Europcar via their web form, but in vain. Has waited for more than 2 weeks on the reply. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

AMSTERDAM, NL - Reviewed by ALI - 04 July 2023

" everything went well. good price "

" very easy "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EINDHOVEN, NL - Reviewed by ALMONTAS - 03 May 2023

" It was ok. "

" It was ok. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EINDHOVEN, NL - Reviewed by PETER - 30 April 2023

" I always endeavour to rent from Auto Europe whenever it allows "

" No waiting at pickup and served courteously at Eindhoven airport by a nice gentleman "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by DEJAN - 22 April 2023

" extremely positive experiences "

" an extremely positive opinion, for each recommendation "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by LEONARDO - 14 April 2023

" Flawless experience. Highly recommended! "

" Flawless experience. Highly recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ROB - 01 March 2023

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DEN HAAG, NL - Reviewed by JONATHAN - 12 January 2022

" Good experience, the staff were very helpful. "

" The rental vehicle was very clean. The staff at the rental agency were helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THE HAGUE, NL - Reviewed by SHAHA - 14 December 2021

" Very good "

" Easy for reservation and very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by SANTIAGO - 25 November 2021

" No comments "

" No comments "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by ADRIAN - 05 November 2021

" Staff was very kindly, the car was very closed to the airport. Super ! "

" Staff was very kindly, the car was very closed to the airport. Super ! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by GUNNAR - 22 October 2021

" Your page is easy to work with and pricing is good "

" Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by ZENON - 02 September 2021

" EXCELLENT CAR, APPRECIATED FREE UPGRADE TO A NEWER AUTOMATIC & HYBRID CAR, BUT UNHAPPY WITH EUROPCAR EMPLOEES NOT LEAVING THEIR OFFICE TO DELIVER/RECEIVE THE CAR FOR OVERALL CONDITION PROVECHECKING OF THE CAR IN PARKING LOT. UNACCEPTABLE POLICY NEVER HAPPENED TO ME WITH OTHER CAR RENTAL COMPANIES WORLDWIDE. "

" Dear Sirs good morning. I am a 53 year old Certified Mechanical engineer and have been in the position of a Service Manager In my Country, for Toyota, Hyundai, Volvo and Iveco, for the last 25 years. I travel a lot for business but also with my family, and always hire a car especially when being in Central Europe. This is the first time using AutoEurope after a very satisfied customer of yours Mr Stamatis Stamati, a well Esteemed Insurance broker in the biggest Insurance Company in Cyprus, introduced me to your Company. Unfortunately, With great disappointment I have received the email with Europcar's invoice for the whole Amount of the excess of 700euro. That morning of the 29th of August, me and my wife checked thoroughly the car, and from the pictures I have, there was nothing on the body work. No scratches, dents etc. But even if you found something, where are the pictures to prove it ? This is unfair, and apart from the fact that I liked the car, Europcar (Autoeurope) did not show a nice face to me. I don't know what to say. 1. You freezed more than 800 euro in my card finding it difficult to live around with my family of 5, for 11 days. You should inform your customers beforehand about these hidden costs of freezed insurance money and huge excess, at the time of booking, and not at the time of receiving the car at the airport. 2. Your employee didn't come out to inspect the car before I leave, even if I asked him to do so. 3. You charged me the full excess, without sending me any pictures. I have also pictures Before and after rental to prove the opposite. NOTE : SEE PICTURES NAMES, TO IDENTIFY BEFORE AND AFTER. (I HAVE MORE UNSENT). THANKS. Regards, Zenon Zindilis Certified Automotive Mechanical Engineer Cyprus "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GERRIE - 20 August 2021

" I was very pleased with the overall rental, good car and very pleasing customer service. I will definitely use Auto Europe again! "

" Great new car! Lovely customer service, very helpful and polite! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by LATHISH - 17 August 2021

" Very good service and it was easy booking through autoeurope "

" Overall it was a good experience with Europcar. The contact details of the airport rental office is missing in the registration voucher . Wrong info was mentioned and i couldn't reach the airport office . Later i explored the contact details from internet. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EINDHOVEN, NL - Reviewed by PENKA - 03 August 2021

" Fast pick-up,correct price for this tipe of vehicle "

" It was a new car(7000km).Perfect condition! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by RAZVAN - 25 July 2021

" No "

" No "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by AMOS - 11 July 2021

" good "

" Closure time at Schiphol was close to arrival time of the flight/// "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by VLADIMIR - 16 June 2021

" Better prices than dealing directly with the agencies. Free cancellation and overall good customer experience. "

" Fast pick up and drop off, got a brand new car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by LEONARDO - 10 June 2021

" I'm already a frequent costumer! Highly Recommended! "

" Flawless service, from beginning to end! Highly Recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GREGORY - 31 March 2021

" autoeurope agent didn't know about the discount I received via email, but managed to get it via her manager "

" not possible to use europcar fidelity car via autoeurope "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by MARIA DOLORES - 28 March 2021

" they were surprised and satisfied, too. "

" easy, reliable, good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ERWIN - 08 January 2021

" Very satisfied. "

" Very efficient and friendly service. Excellent car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by FRANCK - 01 January 2021

" I love the simplicity of Auto Europe and the quality of the customer service, I will come back for sure. "

" Everything was great apart from a strange smell in the car but that was maybe the cleaning used in covid times. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by FREERK - 23 July 2020

" :-) "

" :-) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by RODOLFO - 14 July 2020

" easy and clear information for the booking "

" Friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by YOHEI - 03 June 2020

" everything was perfect! "

" everything was perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by WILLEM - 13 March 2020

" No experience "

" We did not get the car because i left My visa in the car in Portugal, we already payed with the visa "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROTTERDAM, NL - Reviewed by RAZVAN IOAN - 03 March 2020

" Super! "

" Super ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

UTRECHT, NL - Reviewed by PARUL - 05 February 2020

" I did not get a car, whole money got wasted. Trip got cancelled Still expecting a refund or rescheduling "

" I did not get a car, whole money got wasted. Trip got cancelled "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by ANTONIOS - 09 January 2020

" I'm renting cars using auto europe's site 5 years now and i'm completely satisfied and happy because i save time and money! "

" Perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROTTERDAM, NL - Reviewed by THEOKLITOS - 06 January 2020

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EINDHOVEN, NL - Reviewed by DARREN - 04 January 2020

" Very bad "

" No help, not all infos giving, bad staff, bad service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by BOGDAN - 01 December 2019

" Perfect! "

" Perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ADO - 11 November 2019

" Have used and will used Europcar in the future. Service is very good and helpful "

" Very happy with the service "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROTTERDAM, NL - Reviewed by JOEL - 27 October 2019

" Very good experience "

" Very good experience. They upgrqded us at no charge. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by SLOBODAN - 24 October 2019

" Super tevreden. "

" Experts in business "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by BOGDAN - 23 October 2019

" Excellent! "

" Excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOOFDDORP, NL - Reviewed by PRENITH - 23 October 2019

" Very good, will recommend this to my friends as well. "

" It was very good and on time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DEN HAAG, NL - Reviewed by HAMID REZA - 23 October 2019

" I think it's time for every European citizen to rent a car from EUROPCAR once to experience a good service and to ensure their destination is safe with new EUROPCAR cars. And to think that every European citizen can and should support this European service company that provides the best services to its citizens Personally I along with my family thank EUROPCAR for providing a 2019 car that traveled only 20 kilometers It would have made my trip to another European country very easy and enjoyable. THANKS AGAIN. "

" I think it's time for every European citizen to rent a car from EUROPCAR once to experience a good service and to ensure their destination is safe with new EUROPCAR cars. And to think that every European citizen can and should support this European service company that provides the best services to its citizens Personally I along with my family thank EUROPCAR for providing a 2019 car that traveled only 20 kilometers It would have made my trip to another European country very easy and enjoyable. THANKS AGAIN. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by CAGRI - 06 October 2019

" All was as expected "

" All was as expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by LEVENT - 19 September 2019

" X "

" X "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by BOGDAN - 31 August 2019

" Perfect! Congratulations for the staff and for Europcar! "

" Everything was perfect! Excellent car and very good staff not trying to cheat selling an insurance which is already included in the contract with autoeurope.eu like people from Avis. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GERRIE - 21 August 2019

" Very happy to pay only 50 Euros for an additional driver for 12 days! Very friendly staff and efficient! Didn't have to wait at all despite the fact there was enough customers returning their rental cars when I returned mine. "

" Very happy with the customer service, very happy with possibility to pay only 50 Euros for an additional driver "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by CHRISTOS - 19 August 2019

" nice "

" nice "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by IOANNIS - 18 August 2019

" Very good "

" Very good, only problem there was nobody to check the car at drop off in Eindhoven airport "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by EFIM - 17 August 2019

" We were very satisfied with the rent "

" Car was great. Easy pick up and drop off. The drop in other location was a bit high. Besides all was great "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ELFITRIN - 12 August 2019

" Please do inform me how to get my deposit? "

" Dear Sir/madame, The company has not returned my deposit yet. How to do the refund? Thank you. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ARTHUR - 25 July 2019

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by CATHARINA - 22 July 2019

" NOw I an renting a car in greece from auto Europe Bad car, not at all the same experience as in Holland Average satisfacties in greece a 5 "

" Had problem with the car I rented fir 40 days They came and Chanel iT for another car the same day "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EINDHOVEN, NL - Reviewed by KLAAS - 10 July 2019

" As I expect. Easy going. Good overview of the options. Making it easy to select what I want. See you next time! "

" Very good, friendly. No pushing towards extra options. Professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by CYNTHIA TOWLE - 30 May 2019

" Staff was efficient and fun. Both young men we interacted with spoke excellent English and were very pleasant. 10 stars!! "

" Staff was efficient and fun. Both young men we interacted with spoke excellent English and were very pleasant. 10 stars!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by EDMOND - 29 April 2019

" i return the car as day early, hated the car and they cwo9nt change it "

" The car itsn't what we book, too small not similar "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 3

EINDHOVEN, NL - Reviewed by ALEXANDRU - 17 April 2019

" COMPLAINT AGAINST AUTO-EUROPE DearSir, In10.04.2019 I payed online with my card to Auto-Europe 129.06 EUR (635.85Romanian Lei) for renting a car with AutoEurope voucher number EU16084867-1(EuropCar reservation number J16921), as you can see on the attachement file ! The carshould be rent from 11-Apr-2019 10:00 AM until 14-Apr-2019 at 07:00 AM ! When Ireached EuropCar office on 11-Apr-2019 at 9:30 AM(near Eindhoven Airport) someonefrom the front office, called him Manager, very insolent and impolatelly, saidthat EuropCar don't have a deal with AutoEurope and that it is not his problemand that I have to manage only with AutoEurope ! He also refused to provide me some paper proofof refusal to rent the car ! This is a verybad and unprofessional manner of behaving with me, as a client! So, icalled at the number of Auto Europe Netherland (+31850012614), I talk with an employee from AutoEurope and after 30 – 45 minutes oftalking and waiting he said that he will change the reservation from Europcarto another company, Hertz ! When ichecked to Hertz Office, the people from there said to me that I was charged withanother 129 euro, (in total 258 euro) so Immediatelly I called back toAutoEurope Netherland and I clearly said I want to cancel because I was cheated! I donot understand how AutoEurope could have access again to my personal data frommy card ! It is a GDPR Europe case ! And Idon't understand why EuropCar is presented as business partener on Auto-Europesite ! I told him (employee of Auto Europe) that I'llmake a complaint to the Eindhoven Police and to Ing Bank ! Thiscompany (AutoEurope) actually took my money (129.06 Eur) and rent me nothing !This is a case of FRAUD ! I've send this issue to the ING Bank to investigateand to other authority also ! The entire situation caused me a lot of troubles and discomfort, disgusting anddelay for a lot of hours ! I will be very carefull in the future and never renta car from Auto Europe or EuropCar ! I'm wainting for yourresponse soon as possible ! "

" COMPLAINT AGAINST AUTO-EUROPE DearSir, In10.04.2019 I payed online with my card to Auto-Europe 129.06 EUR (635.85Romanian Lei) for renting a car with AutoEurope voucher number EU16084867-1(EuropCar reservation number J16921), as you can see on the attachement file ! The carshould be rent from 11-Apr-2019 10:00 AM until 14-Apr-2019 at 07:00 AM ! When Ireached EuropCar office on 11-Apr-2019 at 9:30 AM(near Eindhoven Airport) someonefrom the front office, called him Manager, very insolent and impolatelly, saidthat EuropCar don't have a deal with AutoEurope and that it is not his problemand that I have to manage only with AutoEurope ! He also refused to provide me some paper proofof refusal to rent the car ! This is a verybad and unprofessional manner of behaving with me, as a client! So, icalled at the number of Auto Europe Netherland (+31850012614), I talk with an employee from AutoEurope and after 30 – 45 minutes oftalking and waiting he said that he will change the reservation from Europcarto another company, Hertz ! When ichecked to Hertz Office, the people from there said to me that I was charged withanother 129 euro, (in total 258 euro) so Immediatelly I called back toAutoEurope Netherland and I clearly said I want to cancel because I was cheated! I donot understand how AutoEurope could have access again to my personal data frommy card ! It is a GDPR Europe case ! And Idon't understand why EuropCar is presented as business partener on Auto-Europesite ! I told him (employee of Auto Europe) that I'llmake a complaint to the Eindhoven Police and to Ing Bank ! Thiscompany (AutoEurope) actually took my money (129.06 Eur) and rent me nothing !This is a case of FRAUD ! I've send this issue to the ING Bank to investigateand to other authority also ! The entire situation caused me a lot of troubles and discomfort, disgusting anddelay for a lot of hours ! I will be very carefull in the future and never renta car from Auto Europe or EuropCar ! I'm wainting for yourresponse soon as possible ! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EINDHOVEN, NL - Reviewed by ANDRIS - 12 April 2019

" very helpfool "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by LUKASZ - 08 April 2019

" I am happy with AutoEurope. It seems to be the first fair intermediary in this industry. The support works well, the prices are fine, the processess are clear. "

" relly fine, no lines, good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JUAIDY AIZAT - 02 April 2019

" poor service from autoeurope. I have made reservation and changes to my booking online and received confirmation via email. Upon arrival at the location the car rental said that the booking was cancelled and has not been rebooked. I have spent 1 hour back and forth to get my case sorted. wasting too much of my time. Rita finally managed to make an arrangement for the car however really time consuming. I dont mind if autoeurope cant get the reservation done however I have received the confirmation from them that all things are sorted. Really pissed with this company. Definitely will not be using them again "

" Some difficulties with the reservation. To be fair europcar did not received the amendment notice from autoeurope. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROTTERDAM, NL - Reviewed by LI - 04 January 2019

" It is very good. "

" It is very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by BHALCHANDRA - 29 November 2018

" Car was not in good condition. "

" Long process for giving car. I got the car at 7.15 pm inspite of this I was charged extra as I reached office at 6 pm "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by PEETER - 17 November 2018

" Satisfied "

" Nice "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROTTERDAM, NL - Reviewed by CAOLAN - 05 November 2018

" Autoeurope deliver good deals as always, but nonetheless could always be cheaper! However, I am very satisfied with the service and its transparency in booking matters such as contracts/ terms and conditions. "

" Very good customer service, and friendly staff on arrival. I have rented from this specific location a few times now and one member of staff in particular has dealt with me and has been exceptional. Perfect balance of informal and formal customer service. Definitely something we can all learn from. My only complaint is that a few of the cars I have rented have been quite underpowered. This makes travel over long distance quite difficult and can cause safety issues particularly when driving in Germany. However, the last car I rented from this location (Hyundai Kona) was decently powered. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

AMSTERDAM, NL - Reviewed by HERMAN - 03 October 2018

" Eassy in handling to lease a car (data changing) "

" Supporting in making the right choise for using a nice car (Yanis) with sensoren important). "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ALEXANDRE - 23 September 2018

" AutoEurope provides good rates and services "

" First time checking took sometime, but over all good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by DONG WON - 27 August 2018

" It was very convenient to pick up the car. The process at the counter in airport was fast. The condition of the car was shine and clean. nothing to complain about. lastly, The price was also competitive. "

" It was very convenient to pick up the car. The process at the counter in airport was fast. The condition of the car was shine and clean. nothing to complain about. lastly, The price was also competitive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by RAFAL - 12 August 2018

" - "

" The free upgrade to Mercedes was the nicest surprise ever "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRONINGEN, NL - Reviewed by SHOK YAN - 02 August 2018

" perfect "

" Extremely pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEIDEN, NL - Reviewed by JAN - 23 July 2018

" x "

" Opening hours are very limited. At pick-up, every detail needs to be entered into they Europcar system; this takes a lot of time. Plus they asked for documentation with my address, which is not required. At drop-off you have to leave the car parked overnight, risking damage to it without your control. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROTTERDAM, NL - Reviewed by HARM GERARD - 19 July 2018

" See above. "

" When renting the vehicle the attendant told me to drop the key upon return of the car in the box, in case there was no attendant. I returned the car Sunday 15 Jul at 1300 hrs. No attendant was present. My flight was 2 hours later. A day later I received an invoice charging me € 150 for an extra day rental up to 16th. I have protested this invoice but up to now it has not been resolved. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by BLAZEJ - 21 May 2018

" Nice site. "

" Overall very good expierence. The only thing that didn't work was the GPS. It would sometimes show that I'm riding on water like Jesus. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by CHRISTOPHER - 14 May 2018

" As above. "

" Everything was friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by HECTOR - 11 May 2018

" I drove for 2 days in The Netherlands and Belgium, and was one of the best experiences I have had. It would not been possible without the car. "

" Everything went batter than expected. It was my first car rental, and now I know that it can be easy and convenient. I would definitely recommend this service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ROBERT - 31 July 2017

" Well, all fine, just as one can expect. Only thing is that you think you get a VW Golf, you end up with an Opel Astra, but hey, it got me from A to B also... "

" easy and fast "

BREDA, NL - Reviewed by LYNN - 22 July 2017

AMSTERDAM, NL - Reviewed by ROOPE - 12 July 2017

" - "

" I could not get the car and was forced to use taxi. This costed me over 400? extra. I would hope more flexible service next time. "

AMSTERDAM, NL - Reviewed by TAUTVYDAS - 07 July 2017

AMSTERDAM, NL - Reviewed by THEO - 16 June 2017

" Very good service from auto Europe in Groningen after we had a small incident in Germany. Richard wa great in finding another car for us. "

AMSTERDAM, NL - Reviewed by MAHMUT HAKAN - 23 May 2017

" I faced serious problem with the German police because of the absence of the car's original documents. There was just copy of the original documents. I was booked and the police man says 'Everytime you are going to be booked because of the copy documents!'. And also he said 'EuropCar is always doing this!!' And thus, unfortunately they are hunting EuropCar user's. Because on car's plate holder, there is a very big EuropCar's advertorial. When they see this, they are hunting. "

AMSTERDAM, NL - Reviewed by SENG FUI - 06 April 2017

" I paid to rent your car at Amsterdam Schiphol Airport under the collision damage wavier with refundable excess from 23.03.2017 to 30.03.2017. QEU858261513 What types of damages do they cover? I returned the car without any damage and what excess money will your company return me if any. I was requested to buy extra insurance coverage at the Eurocar counter in Schiphol Airport when I picked up the rented car. Please tell me further. n thanks. "

" I was requested to buy extra insurance coverage at the Eurocar counter in Schiphol Airport when I picked up the rented car. Furthermore I was assigned a Ford Focus (black)JR928P which was probably being water sprayed because it was totally wet when I received it. The Staff at this EuroCar branch were cordial and helpful. I hope to be offered a better quote when I drive again in the Netherlands. "

EINDHOVEN, NL - Reviewed by KIRIL - 05 April 2017

" No remarks. "

" They do not offer full insurance coverage in Eindhoven. "

EINDHOVEN, NL - Reviewed by SRDJAN - 22 October 2016

" I did pay for a rent a car but I did not car from a company. "

" Worst company ever!! Staff is aggressive and She refused to rent me a car. "

AMSTERDAM, NL - Reviewed by IVO - 13 September 2016

" We had been given a car that does not comply our contract. Ford C-max can not safely fir 6 people and baggage. The stuff did not offer us any solution. "

AMSTERDAM, NL - Reviewed by HASAN - 04 September 2016

" Car was with minimum options where I expect it will be full option comparing to money I pay, also there was deposit money I was to pay where it was not in my previous rental last year, I will not rent again due this . "

" I will rent with Europe car directly instead of auto Europe company next time "

AMSTERDAM, NL - Reviewed by PAUL - 01 September 2016

" good car excellent and friendly service at the Airport "

AMSTERDAM, NL - Reviewed by ORI - 24 August 2016

AMSTERDAM, NL - Reviewed by JUAN LUIS - 06 August 2016

" La compañía no nos ha devuelto aún la fianzs "

" Aun no nos han devuelto la fianza "

AMSTERDAM, NL - Reviewed by KONSTANTINOS - 05 August 2016

" a bit more info about the excess amount would be great. "

" excellent staff at Amsterdam Schiphol airport . and very organised. "

AMSTERDAM, NL - Reviewed by ANTON - 06 July 2016

" simple, good offer. "

" good service, good car :-) "

EINDHOVEN, NL - Reviewed by ION - 01 July 2016

EINDHOVEN, NL - Reviewed by ROLAND - 01 July 2016

" All good. Low prices. "

" Excellent service! This is the first time I used EuropCar in the Netherlands. Previously I also used them in Spain. Both times, excellent service. This time I had a health issue and was unable to catch my flight. As a result, I had to book another flight one week later. I also wanted to extend my car rental by 1 week. I simply phoned up EuropCar to ask if I could extend my rental period by a week, and they said it was no problem. They took a small amount from the deposit and they said I was done. I did not have to do anything more than that. Amazing. EuropCar has no hidden fees or 'gotchas'. I feel they are very transparent and good. The only car rental I truly recommend. "

AMSTERDAM, NL - Reviewed by PELLE - 04 May 2016

" I have a problem. I booked car through you and I also bought extra insurance because it is end of the month and I was not sure that my credit card has enough credit. But in car rental they said that they dont accept your insurance and I had to buy another from them. Now I have double insurance I dont need. Can you please cancel my insurance and pay money back to my credit card. "

EINDHOVEN, NL - Reviewed by STOYAN - 22 March 2016

AMSTERDAM, NL - Reviewed by PAULO - 18 February 2016

" I was treated poorly in Amsterdam and took too long to return the car in Munich "

" The attendant in Amsterdam served us very harshly and very difficult my registration because it only took the identity and the attendant demanded that only accept a passport, I had to return to the hotel, spent more than 90 taxi euros to get the passport. I even suggested that my wife send a photo of the passport, even so the clerk did not accept !!! unbelievable "