EUROPCAR AUSTRALIA Car Rental Reviews

MELBOURNE, AU - Reviewed by PAVLOS - 28 November 2024

" Autoeurope is the best company! "

" When we picked up the car at Melbourne airport, they incorrectly informed us that the car was running on diesel instead of unleaded 91. On the way back, we tried to put in diesel according to the company's instructions, which is also proven by the cameras in the area of airport offices and by 2 witnesses who picked up the vehicle and that they didn't even mention (cycle) the type of fuel like all rental companies do! Because the information was incorrect by the staff, I do not wish to be charged any amount since the information was incorrect by the rental company and it't their false. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 6

SYDNEY, AU - Reviewed by ANTHONY - 07 January 2022

" Yes, however the communication leading up to the rental was not accurate. I was told to pick up the car before 1pm, when I wanted it at 5.30pm. Therefore I paid for another day rental when it was unneccessary as the station was open later that day. I only found out they were still open once I had gone there and had no other option but to pay for another day's rental. "

" They have the best cars at Sydney Airport. I've been using them for years, and I'm generally satisfied. However, the car was dirty when I picked it up. It had been washed, but the wheels and interior were dirty. The car still had half a covid seal on the drivers door. Because I had the car for 35 days I decided to clean it myself. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

SYDNEY, AU - Reviewed by MIHAILS - 16 January 2020

" A "

" A "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by JAMES - 26 February 2019

" Very helpful when I appeared to make a duplicate booking.I will use AE again. I remain slightly confused by the insurance cover offered by a AE hire and that by Europcar and whether there is a duplication. I feel this could be made clearer. Thank you. "

" The counter staff told me the car was a different model (higher) than it actually was. It also or feels like it takes a long time to queue at their service centre to get served. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAUNCESTON, AU - Reviewed by PETER - 12 February 2019

" Good Booking Site although Best Price Guarantee is not true once you have paid "

" Good Car Good Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICE SPRINGS, AU - Reviewed by EMMANUEL - 01 January 2019

" Woman at the desk told us the day before that the car could be ready by 9:30 the day after. I arrived at 9 and nobody was here until 10:10. Then she told me I couldn't have the car because I didn't bring an internationale driving licence. After 10 minutes of negociations she said ok. When I came to the airport for drop-off nobody was here and nobody answered the phone. I had to change my my plans to bring the car the morning after. This was my first experience with autoescape. 2nd experience was today when my request to cancel my reservation was refused because I was called more than 48h prior to pick up while I tried calling the car place 20 times for the last 2 days and they were closer for public holiday. I couldn't call autoescape because it's a Europe n'a phone number and I am on vacation in Australia and my phone wouldn't let me until today "

" Woman at the desk told us the day before that the car could be ready by 9:30 the day after. I arrived at 9 and nobody was here until 10:10. Then she told me I couldn't have the car because I didn't bring an internationale driving licence. After 10 minutes of negociations she said ok. When I came to the airport for drop-off nobody was here and nobody answered the phone. I had to change my my plans to bring the car the morning after. This was my first experience with autoescape. 2nd experience was today when my request to cancel my reservation was refused because I was called more than 48h prior to pick up while I tried calling the car place 20 times for the last 2 days and they were closer for public holiday. I couldn't call autoescape because it's a Europe n'a phone number and I am on vacation in Australia and my phone wouldn't let me until today "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

MELBOURNE, AU - Reviewed by JAMES - 15 August 2018

" Auto Europe offer a great service for comparing the relative cost of hiring a car. I've found them to be better than going direct to the car companies themselves. "

" I have used Europcar on many occasions in Melbourne and always found them to be efficient and courteous. Cars are clean and ready to go, never any issues. Always good when getting off a long flight! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by JAMES - 20 April 2018

" It's more cost effective to book through Auto Europe than to go direct, so you'll get my business going forward. "

" Europcar were very efficient on both pick up and drop off. The car I ordered wasn't available, I was pleased with the upgrade, a nice vehicle that met our requirements. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by JAMES - 22 February 2017

" It was seamless other than the insurance cover. It wasn't easy to understand where the cover thru Auto-Europe was duplicated by , in my case, Europcar. In fact, I;'m still not certain whether I had suitable cover. "

" as above The car was ready, clean and exactly what we'd requested, altogether excellent. The service at the reception desk was fabulous with Europcar staff trying to unravel the insurance conundrum and volunteering to phone the hotline! "

HOBART, AU - Reviewed by VAN SI - 07 February 2017

CAIRNS, AU - Reviewed by SAMUEL - 15 January 2017

SYDNEY, AU - Reviewed by HEIGO - 30 October 2016

" It was very good car "

" It was very good car. "

ADELAIDE, AU - Reviewed by LAI - 30 July 2016

" People friendly and helpful. "

HOBART, AU - Reviewed by EMMANUEL - 11 March 2016

" Upon return, the Launceston team was a bit underwhelmed by the number of cars and the only way was to leave the keys inside the terminal without any possibility to have the car checked. It turned out quite OK but when you have a 2000+ AUD responsibility on damages to the car, it makes someone feel uneasy to leave the car on a parking lot where anything good happen between the moment you leave the car and that when it is finally checked... "

PERTH, AU - Reviewed by ROBERT - 04 March 2016

" Everything went as planned and agreed - perfectly happy. Only negative which has nothing to do with the car hire companies is that Perth Airport leaves no luggage trolleys in the car hire area. You need to go 500m with AUD 4 (not refundable) to collect a trolley, if you have a lot of luggage. Luckily Europcar found us a trolley which had been left behind . "