Auto Europe
- North America
- Central America
CARWIZ POLAND CUSTOMER REVIEWS
- 7.4
- 7.5
- 8.1
- 7.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
CARWIZ POLAND Car Rental Reviews
Average Rating for Carwiz :
KRAKOW, PL - Reviewed by JOGAILA - 30 April 2025
" Easy "
" Very bad service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
WARSAW, PL - Reviewed by JAROSLAW - 07 April 2025
" As always smooth and easy booking and best prices. "
" Very smooth and fast check in/out process. Extremely kind, helpful and professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by VYTAUTAS - 14 March 2025
" scammers. located not in airport but outside with all extremelly bad practices. "
" scammers. located not in airport but outside with all extremelly bad practices. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WARSAW, PL - Reviewed by APOSTOLOS - 04 January 2025
" site is easy the result was very inconvenient "
" scam, they wanted to charge me for imaginary damages for a fully damaged car. i managed to remove it through their customer service but they have already charged my account. nobody was there to receive my car when i returned it they have a key box to drop the keys. then after 2 hours they informed me in an email that they charged me for some fake damages and they took part of my insurance deposit. they wrote in their email that i should go and claim the money from the insurance i did when i booked the car. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
LUBLIN, PL - Reviewed by KRZYSZTOF - 03 January 2025
" xxx "
" xxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by VEDAT - 12 October 2024
" Amazing as always "
" Smooth experience i liked it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by ?ELI - 07 September 2024
" I have purchased a full protection cover. I filed a damage excess refund twice, and nothing happens. I get no response from Autoeurope, not even automatic e-mail confirming my complaint. My complaint does not appear anywhere on my Autoeurope account, thus I even can not follow it's status. "
" The car had small damages over all its body, and they found a "new" scratch on the door upon return. The drop-off parking lot is very hard to locate. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 6
KATOWICE, PL - Reviewed by ROMAN - 20 May 2024
" in autoeurope.eu company - good prices for rental a car with fully insurance . Please only improve the service with take in new cars and not requested for cleaning and washing the car when will return ! Thank you "
" The car is new , The check in service it's fast . But they told me , that I must clean and wash the car when will return before check out . In all country haven't requested me for that ! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
WROCLAW, PL - Reviewed by SERGEJS - 09 February 2024
" All has been nice and smooth, started from picking up car to drop off . Would use again . "
" Everything straight forward "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GDANSK, PL - Reviewed by SIAMAK - 08 February 2024
" I always use Auto Europe and i'm happy with their perfomance. "
" It was good but the it was just one person at the counter, which you need to wait and on the drop off for long time in order to talk to them. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 8
WARSAW, PL - Reviewed by ERKKI - 05 February 2024
" I have voucher but not an invoice for the amount what I paid "
" Quick and easy ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by VSEVOLOD - 25 January 2024
" no comments "
" no comments "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GDANSK, PL - Reviewed by LIDIIA - 23 October 2023
" Because of this case I don't want to use autoeurope. Now travelling in Iceland I booked car directly from provider. "
" I should buy extra insurance three times expensive as a car because I didn't have physical credit card and they didn't want to charge debit card "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
KRAKOW, PL - Reviewed by FATMIR - 11 October 2023
" Not a single problem "
" Everything was correct and fine! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by ANDRIS - 25 September 2023
" It ahould be indicated more clearly that company is not located in the airport. "
" Noone was waiting in the airport (although it was said that it will be the case), impossible to reach the company by phone. We were obliged to walk to their office (not in the airport) without knowing if there will be someone waiting. No apologies from the staff. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by JEVGENIJS SOKOLOVS / - 04 August 2023
" 11111111111 "
" Still have not received my deposit back. Should be returned latest on 26/07/2023. 2 reminder emails have been sent to carwiz, no reaction "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WARSAW, PL - Reviewed by PANAGIOTIS - 24 June 2023
" Excellent "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by ABDULLAH - 12 March 2023
" I tried to contact you by calling your phone number in Warsaw, but my phone does not accept calls. "
" - Difficulty accessing the leasing office site. Upon arrival, I did not find any employee at the rental office, and I waited for more than an hour at the rental office. - The agreed-upon car category was changed to a smaller size category, as a Mini Cooper was handed to me instead of the size required in the contract for the car because they did not have the required size, which caused me a lot of trouble because I had more than 4 bags and there were four of us. - Difficulty in returning the car. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 2
WARSAW, PL - Reviewed by NADEZDA - 15 February 2023
" things that affect the final cost of rent should always be notified in advance or at least highlighted in bold "
" did not take a debit card to pay the deposit. if you want to rent a car and don't have a credit card, then you have to pay the same amount as it cost to rent a car for a week. you have completely lost your mind! I have never had loans and credit cards in my life, why can't I pay with a simple card or cash - I can't understand! scammers! if you want a cheaper car, you will still pay the same as in normal rental office. absolutely do not recommend "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
WARSAW, PL - Reviewed by JAN - 03 January 2023
" 100% happy "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by ADI - 02 October 2022
" Autoeurope has to inform about needs in international driving license. CARWIZ was a first car rental company that asked for international driving license in my 18 years car rental experience and it's made a filling that they inventing rules to grab your money and this way to compensate low cost rental. "
" I paid 74 € for a car rent with ZERO excess, however at the counter agent asked for an international driving license (that was not appear in car rental conditions). For Zero excess insurance agent charged me in additional 74€. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by PAVLOS - 09 June 2022
" Congratulations to your company. You just have to emphasize the prices which have increased too much! "
" The delivery of the car was Sunday and there was no employee who would pick it up. I had to ask for information from the hotel reception and finally left the car key and ticket in the delivery box that was in the office inside the hotel. This fact does not guarantee the customer that the delivery was ok, but fortunately in my case they released the warranty within a few days. Overall I would say it is a positive evaluation for the rental company. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
KRAKOW, PL - Reviewed by BENJAMIN - 28 April 2022
" As always, very happy with AutoEurope services Thanks ! "
" Very happy with the car Shuttle service from the airport is not guaranted, but the office is not far so you can walk there "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WARSAW, PL - Reviewed by VSEVOLOD - 17 November 2021
" All was good "
" All was good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GDANSK, PL - Reviewed by BRENDAN - 06 October 2021
" Good value for money "
" Overall good but i had a problem that there is no office at the airport. You have to call the polish number and then a staff member comes to meet you at the Hampton Inn. this was not at all explained on the voucher. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by THEODOROS - 19 September 2021
" - "
" Positive: - Free upgrade of car category - Very fast and swift handling of an incident ( dead car ) that I encountered during the trip -Pickup and delivery was very fast and easy ( besides waiting times - see below) Negative: - the counter is inside a hotel and I had to wait for the employee to appear for me to get and to return the car. They employee seem to come based on info of pick-up and delivery times provided by me. But when i decided to return the car 4h in advance, i had to wait for 1h hour ( after having called the company) for the employee to come "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
KRAKOW, PL - Reviewed by JOANNA - 02 August 2021
" All went fine. No issues at all. "
" Nice, new cars with low mileage. Speedy Pick-up and Return. No issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by ANDRZEJ - 18 October 2020
" Good as always. Will return "
" I was happy with their service, the way they communicate with me in advance , and the location of their office. Smooth pick up and return process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARSAW, PL - Reviewed by FRANCESCO - 20 August 2020
" Excellent experience "
" Nice rental. I was given a better vehicle without extra costs. They delivered the vehicle to the hotel and I was able to take it back as requested. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10