CARWIZ CROATIA Car Rental Reviews

ZAGREB, HR - Reviewed by MARKEL - 21 July 2025

" I have to pay another insurance (128€) because they say that with our insurance isnt suficent "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MARCELO - 20 July 2025

" bad experience "

" I rented a 6-passenger car just to be comfortable. The car had a cargo cover and although it could be removed, we were forced to carry it. We were uncomfortable the entire time we were in the car and couldn't put our feet up properly. Having said that, I requested an inspection and a claim since the entire arm of the cargo cover had to be across our back. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 4

DUBROVNIK, HR - Reviewed by DENNIS - 20 June 2025

" See above. Not terribly, ut I need to know why there was an additional charge upon dropping the car. The insurance coverage was also pretty expensive. "

" I do not understand why I was charged $11.59 upon return of the vehicle. It was a slow process to get the vehicle. The rear cover for the hatch luggage area was not functional. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by STILIAN - 07 May 2025

" As usual good, but Autoeurope needs to check in advance some of the unfair practices of the rental company "

" They charge 10 euro for cleaning of the car ultimately, doesn't matter if the car is returned clean or not. Very unfair practice "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by BILJANA - 25 September 2024

" We had an absolute amazing experience renting a car and starting our journey from Zagreb. Special thanks goes to Ivan from Carwiz for going extra mile for us to have a smooth journey and giving us tips. We have rented a jeep compass. Car was perfect for long trips. Thank you once again. We definitely will rent a car again for you. "

" We had an absolute amazing experience renting a car and starting our journey from Zagreb. Special thanks goes to Ivan from Carwiz for going extra mile for us to have a smooth journey and giving us tips. We have rented a jeep compass. Car was perfect for long trips. Thank you once again. We definitely will rent a car again for you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MICHELLE - 30 August 2024

" My other booking through autoeurope went well but we didn't use Carwiz for that reservation. "

" Awful experience picking up our car in Zagreb. When we arrived we went to the Carwiz counter in the airport and no one was there. We headed to the outside Carwiz station and no one was there. We spent over 30 minutes just trying to find someone. Called and texted on WhatsApp with no answer or response. Finally, three employees came walking up to the outside office. Three people working and not one of them at either service station? The woman who helped us was very rude and seemingly bothered but us being there. Made multiple comments about me requesting an automatic vehicle. Tried to convince me to take a manual instead because it was "bigger and better". Spent the better part of 90 minutes to pick up our vehicle which wasted our only night in Zagreb. We were a little late dropping off the car and in Dubrovnik so I called ahead to let Carwiz know we were running behind. The man on the phone kept arguing with me about "crossing borders" and that if I crossed a border without telling Carwiz they would charge me. Come to find out, he had the wrong reservation pulled up and was arguing with me for no reason. I tried to be proactive and wish I had never called. The man who helped me with dropping off the car was very kind and efficient. Overall, awful experience. I've rented cars many times in Europe and never had an experience like this. I will never rent through Carwiz. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

SPLIT, HR - Reviewed by MARTIN - 24 August 2024

" Rental Cars should follow similar quality standards. This company is far below average. Car was dirty. "

" After 9 pm they charge 30 dollars plus, if later they can charge 50 to 100 if they are there. Usually they leave until next day. When I returned the car they told me everything looks good. Then I received an email with a picture claiming 30 dollars for a detail. I rented in several countries. Croatia and Mexico seems the worst. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 3

ZADAR, HR - Reviewed by PLAMEN - 23 June 2024

" Satisfied, but I also expect some bonus for regular customer "

" Very good value for money service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by KLEMENS - 14 May 2024

" All positive "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by GORDAN - 27 February 2024

" Attractive prices "

" Reliable, correct. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by PETER - 12 August 2023

" Carwiz were great with fees and charges exactly as adivsed. The only issue with auto Europe staff is that they did not know the rental rules for Albania and we received conflicting advice. One staff member even incorrectly said the rules had changed with 24 hours of the initial advice. This was annoying at the time and meant we had to spend more time trying to make sure we had correct information. "

" On arrival the service was great. However, a small problem with the radio seem to baffle the staff for a short while When dropping off the vehicle the staff were reluctant to inspect as it was raining. It was then difficult for us as well trying to dodge the rain with our luggage whilst waiiting. The holding deposit was released promptly and that was appreciated. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by CHRISTIE - 29 June 2023

" Easy to use website and great comparison options! "

" Pick up in Split was easy and the employee at the counter was very friendly. He made sure we understood the rental process, the optional coverage and the return process. He was very help and informative and seemed genuinely interested in our plans. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by IGOR - 25 May 2023

" very attentive and polite staff, which was incomprehensible with poor English, supplemented with google translate. "

" very attentive and polite staff, which was incomprehensible with poor English, supplemented with google translate. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by AIGARS - 13 October 2022

" OK "

" OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by NITIN - 10 October 2022

" Autoeurope has the best rates based on my experience in the car rental space coupled with clear information on exclusions. "

" The pickup experience was very bad but it was compensated by the drop off experience. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JOÃO GUILHERME - 15 September 2022

" Everything went smoothly with the partner and the prices were the agreed, all was ok "

" Quick and simple and at a good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by GABRIEL DECEBAL - 08 August 2022

" Pro - Very pleased experience, the car exceeded my expectations Con - Late release of the deposit "

" the 300 euros deposit is not released yet after a week! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by PLAMEN - 02 August 2022

" Perfect "

" Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by EVGENIIA - 10 March 2022

" deposit not unlocked "

" deposit not unlocked "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by MISO - 12 July 2021

" See above comment please "

" I rented through your website an SUV class vehicle. When I clicked option Carwiz it come out as a COMPACT SUV which is fine. However when we arrived at the counter they gave us Renaut "Capture " which is nowhere close to SUV compact class. I don't have those agency CODES they use at the counter to be able to know what vehicle will I eventually receive. With 3 kids and one big bag we barely manged to fit. Really disappointed way of starting out our vacation. I have a question for Carwiz and Auto Europe. If Renault captur is compact suv, then what category to you put Nissan Qashqai or Renault Kadjar? And what category do you classify Renault Koleos or Nissan Xtrail? "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by ARTEM - 29 June 2021

" Money were not refunded due to not having a credit card but only debit card. Auto Europe are thefts of 21st century. My complaints are not related to carwiz, they do their job "

" Good job "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by MISO - 23 September 2020

" Great and easy experience renting this car with Carwiz "

" Excellent customer service from the staff. Specifically Toni Tonic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by DEJAN - 03 August 2020

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

RIJEKA, HR - Reviewed by VEDRAN - 12 March 2020

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by HARSH - 19 February 2020

" I had booked my car with Auto Europe, with Voll Kasko insurance. But when i reach to pick up my car at Carwiz, They charged me extra 20€ per day for insurance, which i have already made with Auto Europe. What does make sense to book with Auto Europe? I need my money back which i have to paid extra for Insurance at Shop. "

" I had booked my car with Auto Europe, with Voll Kasko insurance. But when i reach to pick up my car at Carwiz, They charged me extra 20€ per day for insurance, which i have already made with Auto Europe. What does make sense to book with Auto Europe? I need my money back which i have to paid extra for Insurance at Shop. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

RIJEKA, HR - Reviewed by GREGOR - 16 January 2020

" Well, I was charged €410 for the smallest scratch ever, so I know I'm not renting with carwiz anymore in the future. "

" Well, I was charged €410 for the smallest scratch ever, so I know I'm not renting with carwiz anymore in the future. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by MATIJA - 10 December 2019

" Great page for finding best rental options "

" Great and friendly stuff. 10+ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by INDREK - 03 October 2019

" Other then that - excellent, especially the car "

" Not all defects were marked on a paper "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PULA, HR - Reviewed by YEVHENII - 20 September 2019

" auto europe is user friendly service, no problem with choosing exact service you need "

" Welcome staff, good clean car and reliable car. I've gotten enjoyable trip. Very satisfied with car rental experiance provided by Carwiz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by OLEKSANDR - 13 September 2019

" This service is a good aggregator but has no responsibility over the entire rental process. "

" I returned the car a week ago, was told my the manager that my deposit has been returned, but still didn't got it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

DUBROVNIK, HR - Reviewed by ALEKSANDRS - 10 September 2019

" All good "

" To much peoples in Dubrovnik aeroport ( carwiz office ) . Small office. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DANKO - 06 September 2019

" everything went very smoothly "

" great staff, great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ALFIO - 06 September 2019

" You should warn the ppl about the extra charge that we don't need, it's not enough saying "they may offer you more thing" or whatever "

" When I was about to get the car, they charge me for a super expensive insurance that I didn't need "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

ZAGREB, HR - Reviewed by MINA - 25 August 2019

" we have been renting with autoeurope for a while now and have not had bad experience with them thus far. "

" When picking up the vehicle we witnessed an incident where Carwiz was attempting to charge a damage fee to a couple for a scratch under the bumper. The couple in question was denying that the scratch was made by them. They had many photos of the car taken on the first day of rental to prove their innocence. The couple also pointed out that there were many online reviews describing similar incidents, which really makes you doubt Carwiz honesty. This resulted in us deciding to pay additional 20eur/day for extra insurance so that we would not face the similar issue upon returning of the car. We indeed did not have problems upon the return, however, the overall rental cost was significantly higher with the additional insurance. Also, our car was cleaned, superficially, but was still smelly inside and somewhat dirty in many spots. We really would not recommend this rental company to others. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by IVO - 13 August 2019

" Unexpected need for maximum insurance, very expensive additional driver, very big downpayment even with maximum insurance, almost got charged for a small chocolade stain with maximum insurance. Car was good and in good condition, service is lacking big time. "

" Unexpected need for maximum insurance, very expensive additional driver, very big downpayment even with maximum insurance, almost got charged for a small chocolade stain with maximum insurance. Car was good and in good condition, service is lacking big time. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NETA - 29 July 2019

" Everything went smoothly. No problems on the way. "

" We received a larger vehicle than ordered (Toyota CH-R rather than VW Golf) that was also a Hybrid car. So not only the driving experience was nice, there was large trunk for suitcases and we saved a lot on the fuel price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by WILLIAM - 20 July 2019

" Jako smo razočarani, djelatnica u carwitzu je bila veoma neljubazna, a auto europe služba za korisnike se nije udostojila niti javiti nakon što smo poslali mail za povrat novca. Zatražit ćemo savjete udruge potrošaća i odvjetnika "

" Dear 15/7/2019 we tried to raise a car based on reservation. The carwiz agency did not want to rent a car because we do not own a credit card. They did not want to take a debit card by which the payment was made or receive cash in the amount of the deposit. They did not want to pay back the money but they sent us to you. We are very sorry that we were unable to take over the car due to certain rules, and so all the bureaucracies made our way to Zagreb. We contacted your customer service for a refund. But we did not get any answers. With respect "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by PREBEN - 16 July 2019

" Would recommend Carwiz at Zadar Airport. "

" Carwiz has very poor reviews on Trustpilot, so we were rather concerned about the booking. However, we were very satisfied with the service at Zadar Airport. Make sure to check the car thoroughly when you pick it up and take photos of all dents and scratches, also under the car, as it is checked extremely thoroughly upon return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by PANU - 12 July 2019

" The insurance of Autoeurope was unsatisfactory and we had to pay to the car rental Company incurance again to get the protection we actually wanted. "

" Service on arrival was VERY slow, queue was long and service was unefficient. We had to write all information on paper, where the counter staff copied it to their Computer, even though we had provided everything online when booking the car. During rental, the air conditioning broke. It was very hard to contact Carwiz office. They could not fix the problem during the las two days of the rental period, they said they had not replacement cars available. Despite of my claim, they did not react or provided any reimbursement. Therefore, I was very disappointed with service. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

DUBROVNIK, HR - Reviewed by MAUD - 12 June 2019

" Auto Europe can be more helpfull in selecting a rental company. 1 company did not have an office at all as I asked to Auto Europe. I checked online and at location when I was there. "

" Update the website more clearly regarding the text "you can make a reservation on your creditcard for someone else". "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by CAROLINE - 05 June 2019

" Very good "

" All good, very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MIHKEL - 22 October 2018

" Very fast, with extra insurance it was care free and we could enjoy our holiday "

" The deposit was bigger than was promised, but with extra insurance from Carwiz got it smaller "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by MATEJ - 25 September 2018

" Great! "

" I read a lot negative about Carwiz. It maybe true, but I had great experience having rental with zero excess and recommend it to everyone - full cover is no risk and with carwiz the price was really good! They even gave me better car than I initially reserved. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by HARI PRASADA RAO - 24 September 2018

" Overall , its a good experience. Staff explained well about the emergency numbers, whom to call. "

" Overall experience was good. However, there are lot of scratches/dents around the car and it is difficult to keep track of those. It would have been a very difficult argument, if there was a discrepancy. Luckily, there was not any such discussions. Friendly staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by MARIS - 04 September 2018

" Ok "

" The stuff was friendly and very polite, meet and drop off on time. The car was scratched, the passenger sunshield was defeated out. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBROVNIK, HR - Reviewed by JULIA - 28 June 2018

" I needed to modify my drop off date, while I was in Croatia, and the autoeurope website said I couldn't do so online, however the autoeurope website doesn't have a phone number which functions for free in Croatia. This is a huge problem, particularly for people who are paying a high price for precious minutes on a European phone. "

" Slow drop off. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by ROMEO - 24 June 2018

" Simple, cheap, fast. Been here for over 6 years, will continue to use and have recommended to a lot of friends. "

" Great and polite crew, fast delivery. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DANKO - 16 June 2018

" i would like a simpler procedure at the counter "

" pick up and drop off are a bit tiresome, no vehicle choice. brand new cars. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by MURRAY - 16 May 2018

" We purposely selected Carwiz over other rental firms because they were advertised on the Auto Europe site to have a facility in the airport terminal that did not require a shuttle. This was important to us since we were travelling with a toddler and a baby and had to carry car seats, a pram and extra baggage for them. We were very disappointed upon arrival to find that the service was not in the airport - having to be driven to and from the Carwiz lot made the pick-up and return of the vehicle slower and much more stressful than was necessary. "

" The rental car was an upgrade from what we had requested, and was in excellent condition. Carwiz staff were generally very pleasant and courteous, but did cause some additional stress when we returned the car (with a deadline to catch our plane) and they closed someone else's account by mistake, giving us the wrong receipt. It took only about an additional 10 minutes to correct this error, but that nevertheless caused worry when we were needing to catch our plane. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by FRANJO - 12 May 2018

" Excellent autoeurope "

" Very good everything "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by TEA - 18 July 2017

" Had to wait over 15 minutes for the car to be delivered to the airport. . "

ZAGREB, HR - Reviewed by CHARLES - 17 July 2017

" When we went to pick up the car, the one we had reserved was not available, and they had no larger vehicles left on the lot. Although they upgraded us to what they called a luxury auto, we had barely enough room for the four adults and one child with luggage to drive the two and a half hours to Zadar. It was a mess, and when I called Auto Europe they called the rental agency and called me back saying I was lucky to have an upgrade and that this car was bigger then the one we had reserved. So after the long uncomfortable drive I got online to look at my voucher and what the size difference was between what we reserved and what we actually got. The midsize SUV we were supposed to be driving was 31 square feet where the Audi A4 was only 13! "

" So I called again to see if we could get a different car in Zadar where Carwiz had an office. The gentleman was unable to get through and told me I should go and deal with the problem because I was closer. At this point I'd had enough and so with the hot weather, trying to get settled in, and just downright pissed off, we kept the too small car and just decided not to rent with Auto Europe again. I have cancelled the reservation I had for the upcoming week with you and will not be coming back. "

ZADAR, HR - Reviewed by ANDREW - 04 July 2017

" Excellent service Wish.the UK ones were as good! "