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CANADA CAR RENTAL REVIEWS
Car rental reviews in Canada
Canada with its lush-forested landscapes, unspoilt natural beauty and cosmopolitan world-renowned cities, has something for everyone. Famous for its wildlife and winter activities, Canada draws in visitors from across the globe. Both Vancouver and Toronto will offer up top-class museums, art galleries and amazing festivals. Whilst Quebec, its French quarter of the country, will culturally transport you to everything that is delightful within the French culture.
With more than 65 years of car rental industry experience, Auto Europe has built long-standing working relationships with local, national and international suppliers. From standard car hire to luxury car hire and motorhome hire, we have you covered with great rates and regular promotions. Along with thousands of global convenient locations to choose from, customers also have a large fleet of vehicles to select – all at affordable prices. Previous customers have left their car rental reviews in Canada, which makes for gaining a greater understanding of how our service has helped millions.
AUTO EUROPE CANADA Car Rental Reviews
Average Rating for Auto Europe :
MONTREAL, CA - Reviewed by MARK - 10 September 2025
" They gave me a great car. All went as expected. No problems whatsoever. Auto Europe has a good customer service. You can easily talk to someone on the phone that is from your own country which creates trust. Great prices. "
" They gave me a great car. All went as expected. No problems whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by JOHANNIS FLOOR - 27 August 2025
" Non "
" We got an 'upgrade' to a full size SUV. Condition of the car was difficult to check in a dark garage at the airport. Car seemed to be very much damaged, high milage (70.000km) and not well serviced. Shaking breaks was the main issue. Since we were only in Toronto for 1 week we decided not to return the car and safe time for our holiday. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 1
TORONTO, CA - Reviewed by NATASHA MARIA - 02 August 2025
" See above. Not a good experience being a preferred member with a normal booking "
" Less pleasant pickup experience. Was in the normal line and explained i had a booking and was also a preferred member. Got send to the preffered booth and that gentleman got very upset that i was there, when my name was not on the electronic board. Wished I had stayed in the normal queue. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MONTREAL, CA - Reviewed by DIMITAR - 22 July 2025
" I'm using AutoEurope's services not for the first time – wonderful! The process is super convenient, and I always find the lowest prices with them. I 100% recommend them. "
" This is not the first time I'm using AVIS services, and I dare say they are always reliable. Their prices are good, and their cars are well-maintained, although not always brand new. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by FRANK-DIETRICH - 22 July 2025
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by ALESSANDRO - 21 February 2025
" TUTTO OK "
" MACCHINA PULITA E DAI CONSUMI RIDOTTI "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by MICHAEL - 27 October 2024
" Over the last 25 years I have introduced dozens and dozens of friends and family to AutoEurope. I have given 9/10 rating above (rather than 10/10) until this mater is fixed. I am curious if this review and my comments will even be acknowledged... "
" I was late dropping off the car by 90 minutes and was charged over CAD$200,00 as a 'late' drop-off fee. This is extortion! When questioning this amount with the counter staff they were rude and dismissive. They immediately blamed the company the rental was made through (AutoEurope) and said that AutoEurope sets the fee. I have never heard this excuse before! In past AutoEurope rentals with other car companies, a portion of the daily rental is charged. I expect AutoEurope to intervene on my part, being a frequent user of your service for over 25 years! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 9
HALIFAX, CA - Reviewed by MIRIAM - 22 August 2024
" Excellent "
" Friendly and smooth "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARRIE, CA - Reviewed by MARCIN FILIP - 15 August 2024
" The Barrie Budget location is not up to par for an international car rental company. "
" Dirty unkept office. Car was not ready when we arrived. The first car was way overdue for an oil change so they had to substitute. Second car was ok but dirty inside. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MONTREAL, CA - Reviewed by YANN - 10 August 2024
" Nothing to say "
" Drop off costs higher than initially mentioned "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by HERMES - 02 August 2024
" Bit confusing at pick-up, car not available, a bit later available, than again not available, asking if we could take an electric one (not possible for us due to roadtrip in mountains and NP), then Ford Edge available looked a bit smaller than Toyota Highlander, but finally it was fair enough for us. Car was not 100% ok, when braking at a speed of +/- 70-90km/h the steering wheel starts to shake.. the alignment of the wheels is not ok... Drop-off was cool and short but ok. "
" Bit confusing at pick-up, car not available, a bit later available, than again not available, asking if we could take an electric one (not possible for us due to roadtrip in mountains and NP), then Ford Edge available looked a bit smaller than Toyota Highlander, but finally it was fair enough for us. Car was not 100% ok, when braking at a speed of +/- 70-90km/h the steering wheel starts to shake.. the alignment of the wheels is not ok... Drop-off was cool and short but ok. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by ANDREA - 21 July 2024
" ? I emailed your company too see if my rental was the zero fault deductible but at the counter they said no so we purchased another insurance for another 127? $ hum can you look into this ??? "
" Only down fall was we waited 1 hr to pick up the car since it was unavailable but then they have us an upgrade drop off was amazing and the guy was super nice friendly and quick "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by ZSOLT - 17 July 2024
" Absoluetely professional service. "
" It was great. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by SHIVINDER - 02 July 2024
" I had a great experience renting from Avis. The booking was easy with autoeurope, the Avis staff was friendly, and the car was clean and well-maintained. Returning the vehicle was quick and hassle-free. I highly recommend Avis for a reliable rental car experience. "
" I had a great experience renting from Avis. The booking was easy with autoeurope, the Avis staff was friendly, and the car was clean and well-maintained. Returning the vehicle was quick and hassle-free. I highly recommend Avis for a reliable rental car experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by MYKHAYLO - 30 June 2024
" All was great except the queue at check-in but that was tolerable. And the interface for signing electronic contract is ancient "
" Keep on going Calgary! U r the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by ALESSANDRO - 17 June 2024
" avevano il prezzo piu'basso di tutte le compagnie "
" macchina non perfettamente pulita "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MONTREAL, CA - Reviewed by MYLENA - 27 March 2024
" The experience of being charged so much money for a new car and having no other choice was not pleasant. "
" the car was too small (the 7 seater did not include place for luggage) and we had to change car. They charged us 700 Canadian dollars and made us wait 2 hours. Also te petrol station to refill is not indicated and very difficult to find and we were not informed. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by LARA - 05 December 2023
" Easy, great choice, ability to choose best value for money. Love the Auto-Europe experience "
" Staff was very efficient and friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMILTON, CA - Reviewed by STUART - 07 November 2023
" Couldn't fault a thing "
" Everything was very easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by SUPREET - 09 October 2023
" auto Europe is one of my preferred choice for car rentals . It has always provided me with best of information and availability. "
" it was good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by SIMON - 13 September 2023
" Nothing else to add about auto Europe excellent service, even contact centre when I had to phone relating to a query about my reservation "
" Customer service desk were efficient however the car was delivered over an hour late and Customer service had to change the car for me because the allocated car failed to be presented after more than an hour "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MONTREAL, CA - Reviewed by FRANCISCO - 26 August 2023
" Ok "
" They keep us waiting for the car for more than 1 hour, our kids were exhausted after a long trip. They were offering other category cars for a higher price. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
VANCOUVER, CA - Reviewed by HENRIK - 23 August 2023
" Best price and zero surprises when collecting the vehicle. "
" No fuss and no forceful upselling from the company. Overall, very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by THOMAS - 21 August 2023
" This was a disappointing experience but hopefully the Autoeurope customer service team will be better than Avis! "
" When we arrived to pick up the car at the arranged time there was no one at the front desk. When the staff did appear they presented as very disorganised and not very competent. The car itself was not ready at the allocated time as it was still being cleaned. The staff said we could return the car an hour later due to the delay to compensate for the car not being ready at pick-up. Unfortunately they did not make any note in the system and so we received additional charges for the "late" return. Although this charge is (apparently) being refunded, it took 3 calls to Avis customer service before they agreed to do this. The Avis customer service/phone reps were not very helpful or patient. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TORONTO, CA - Reviewed by MATEJ - 15 August 2023
" All was perfect, except additional (recommended) payment for AVIS damage responsibility (0.00), which was not included in autoeurope full waiver cover. I have payed 119.00 but did not understand why. "
" All was perfect, except additional (recommended) payment for AVIS damage responsibility (0.00), which was not included in autoeurope full waiver cover. I have payed 119.00 but did not understand why. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OTTAWA, CA - Reviewed by BONNIE - 10 August 2023
" Good communication by email prior to rental date. "
" the vehicle I was provided was not in the same category as requested. Cleaning of vehicle was rushed. Staff were pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VANCOUVER, CA - Reviewed by KATERINA - 23 July 2023
" Communication without problems, got all the information in time. When we needed advice concerning the delay, we got it. Overall we were really satisfied. "
" We borrowed a good quality car for a reasonable price. The staff at Vancouver airport was professional and easy to communicate with. Overall we were very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by KEITH - 23 July 2023
" All went smoothly thank you "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by SIMONAS - 13 July 2023
" All went really well "
" All went just well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by KRISTINA - 11 July 2023
" Everything was great. "
" Everithing was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by MARIE - 06 July 2023
" Don't know if I was lucky but no wait at all and the man at the counter was super effective and fast. I had a new car very easy to drive and drop-off was also very easy. The only problem was to find the drop-off at the airport... not very well indicated I had to turn around 2 times.... also very dark in the parking. "
" Don't know if I was lucky but no wait at all and the man at the counter was super effective and fast. I had a new car very easy to drive and drop-off was also very easy. The only problem was to find the drop-off at the airport... not very well indicated I had to turn around 2 times.... also very dark in the parking. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by MAREK - 06 July 2023
" This field should be optional, nothing to mention about AutoEurope "
" I was charged 100 CAD at car pick up, unaware of it (thought it was a deposit). Clarification took almost all my vacation and the money was refunded a week upon the car was returned. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by ADAM - 04 July 2023
" Only weak engine "
" Only weak engine "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by GABOR - 20 June 2023
" Friendly staf. "
" There was a prepared car for us. After the key of car was not there, we get an another, bigger car. Everything was fine. Except, they charge me at the end the full deposit (531.78 CAD) instead of the One Way Fee (400 CAD). Not a big problem... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CALGARY, CA - Reviewed by MICHAL - 14 June 2023
" We have ordered "INTERMEDIATE SUV CLASS" and in fact we got Mitsubishi Eclipse Cross, which is Small SUV class. The car was in the good condition, but still I think, that we got different smaller car, so we overpaid it. "
" We have ordered "INTERMEDIATE SUV CLASS" and in fact we got Mitsubishi Eclipse Cross, which is Small SUV class. The car was in the good condition, but still I think, that we got different smaller car, so we overpaid it. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MONTREAL, CA - Reviewed by MARTIN - 08 January 2023
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by GRZEGORZ - 03 January 2023
" So far, all bookings went well via Auto Europe "
" I could not use my business cc to complete booking (deposit) at the counter; had to rebook in other driver's name to get car; car didn't come with winter tires (Jan in Toronto) and overall dissatisfaction with model of car. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MONTREAL, CA - Reviewed by GAUTAM - 06 November 2022
" All was butter smooth! "
" Swift and clean! Avis anyday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by MAYNARD - 08 October 2022
" Overall great experience amd very smooth. Was relatively simple to extend the rental as well. "
" Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by LEONARD - 09 September 2022
" Use autoeurope several times and always good service. Particularly higher age limit as we are 73/71 and often free second driver. Always good rates too. "
" Several days later and still no final Avis email statement.! Otherwise very good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
CALGARY, CA - Reviewed by HELMUT - 24 August 2022
" The car had 100000km already AVIS charges 0,75cent after drop-off. For what? "
" The car had 100000km already AVIS charges 0,75cent after drop-off. For what? "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TORONTO, CA - Reviewed by ZSOLT - 03 July 2022
" Auto Europe is an absolutely recommended service. I'm absolutely satisfied with it. "
" The guy at the counter was pushy and tried to sell me insurances, services I clearly stated to not ask. I do know they do this always but... "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by FREDDY - 02 July 2022
" Everything correct "
" Everything correct "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by HELIO - 30 June 2022
" I will do repet my experience "
" Easy to book, easy to get and drop-off the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by MARIO - 15 June 2022
" Nothing to say "
" The truth is AVIS gave me a car mechanically and aesthetically in good condition. However, at first I did not feel a bad smell inside but after the hours there began to be a bad smell (between humidity and vomiting). I didn´t have time to go to change it at the airport so I ended up using very little in view of that bad smell "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
VANCOUVER, CA - Reviewed by DMITRY - 18 October 2021
" Overall things were fine as we got a great deal and ended up getting a good vehicle. The staff at Avis Vancouver downtown location needs to polish their customer service skills. "
" My experience with staff at Hornby location was not great. 1. We and about 15 other people had to wait for 1.5 hours for our vehicle. 2. The middle-aged lady who worked there in the morning of October 11th was obviously annoyed with the all unhappy customers who had to wait for their car . She just started being rude and eventually started to ignore the customers. 3. The older lady was very slow while filling out the forms. 4. The vehicle we received had a check-engine light on. We had to return and replace the vehicle at the airport location. The gentlemen who worked there was very helpful and we ended up getting a nicer car after all. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by BRETT - 28 February 2020
" Auto Europe has been great. "
" Budget screwed me and charged me an additional $150. Which they won't correct. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OTTAWA, CA - Reviewed by TABEA - 14 January 2020
" The sickness plan I booked did not apply to budget. "
" The tire tread of the so-called 'all year tires' was bad especially considering the fact that it was winter and snowy. The wind-screen wipers might have needed a replacement. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TORONTO, CA - Reviewed by MILADIN - 27 November 2019
" All good. "
" Everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by BOJAN - 20 October 2019
" Very good "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by RODICA GINA - 19 September 2019
" Great service from both: Alamo and Autoeurope "
" Only good things to mention about the rental: great host at pick-up of the car, very new car and, as a Hybrid, it had an almost "non" fuel consumption, fast return of the car with "zero" formalities but yet with rapid e-mail confirmation of the drop of. So, all in one: perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. JOHNS NF, CA - Reviewed by ROY - 12 September 2019
" Friendly efficient staff even at peak times..thank you "
" I was very happy to have an excellent vehicle available since I arrived seven hours after my scheduled pick up time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by JOHN - 11 September 2019
" Excellent "
" A great experience, we got lost and then stuck in traffic and were over an hour late returning the car. The staff were very understanding and waved the late return fee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by FRANCOIS - 31 August 2019
" No problem, we'll be back! "
" The price was great through AutoEurope especially with drop-off in a different city. The car had some faulty equipment (12V plugs inoperative) but it was an excellent car despite a bigger mileage than usual. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VANCOUVER, CA - Reviewed by BALAN - 29 August 2019
" Friendly staff Professional support by the reservation , rental and payment "
" Friendly staff; helpful and time efficient Good vehicle alternative as required car was not available Fast , transparent and friendly drop off service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by BERNARDET - 22 August 2019
" Easy and fast. "
" We went to collect the car during the office working time but no ones was there and we had to wait around 30 minutes till he went vack. The rest was easy and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by JOSEPH - 18 July 2019
" Very good "
" No problems encountered "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by MARIN - 10 July 2019
" The best experience with rent a car company. "
" Great car, great location, great customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALGARY, CA - Reviewed by GABRIEL - 03 June 2019
" I had a pleasant experience. The vehicle was ok, the only downside was that it was not that clean on the inside (dust on the dashboard and door panels). "
" I had a pleasant experience. The vehicle was ok, the only downside was that it was not that clean on the inside (dust on the dashboard and door panels). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TORONTO, CA - Reviewed by WILLIAM - 14 November 2018
" Good car and nice staff "
" Very good everyone was helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VANCOUVER, CA - Reviewed by BENJAMIN - 05 November 2018
" Except this drop-off fees story, my experience with autoeurope stays not bad and will still use and recommend it to friends "
" I did have a very good experience with autoeurope when I booked a car for 3 weeks last september. So I booked a car again from Vancouver but Discount company asked me for drop-off fees up to 1561$ !!!! We spoke to the manager and could not do anything to reduce theses expensives fees, so I coumd not take the car. Tje manager told me to ask for a refund. So I am asking for it please. Thank you "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by RACHEL - 11 September 2018
" :) "
" :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by CLEMENS - 10 July 2018
" - "
" I´ve booked a Dodge Charger + GPS, this wasn´t available so we had to swap to a Jeep which was equipped with GPS. Is it normal that I have to pay for the typeswap, when you are not able to get me the car i reserved? I´m very unsatisfied about this "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ST. JOHNS NF, CA - Reviewed by MICHAL - 03 July 2018
" OK "
" Windshield + tyres insurance and an extra driver costed us 200 CAD for three days! When we asked the counter staff about that, they just said "It's taxes." "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TORONTO, CA - Reviewed by EGBERT - 28 June 2018
" Due to a sudden illness in my family I was forced to reduce my stay in Toronto by 10 days. Austrian Airlines accommodated my return (although i had booked "economy" ) at only a minimal charge, with great courtesy and efficiency. Auto Europe, however, refused to consider even a partial refund of the unused portion of time, simply referring to the "small print" in the contract, which very few people will read. All serious merchants will accept "returns" if only to establish "good will". Your firm, however, is evidently not interested in treating customers fairly, thereby establishing a satisfied clientele. "
" While having a lengthy argument with another customer, I was totally ignored until I demanded to be recognized. I was left with the impression that I was more of a nuisance than a customer. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by DARKO - 18 June 2018
" :) "
" :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MONTREAL, CA - Reviewed by LUIS - 13 April 2018
" Same as above. Very unhappy with the drop off experience and would as for a commercial gesture as cad80 for filling up the tank is unacceptable. "
" At drop 0ff, we had not filled up the petrol tank as no petrol station around Toronto airport. Not many litres were missing and they charged us an additional cad80. They guy went off so quickly I had no time to challenge this, which I am unhappy with. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MONTREAL, CA - Reviewed by DAVID - 02 August 2017
" Must read the small print; we had to pay extra per day for my wife to drive for the month. Costs more than Enterprise, which I'm a member of. Other rentals either don't have this policy or waive it. Just lost a customer that doesn't own a car in Europe or Canada!! "
" In addition to the extra costs for my wife to drive for the month, I got the car at close to 25k so all the auto- warnings went on. Would have been nice for them to have taken care of that beforehand. "
TORONTO, CA - Reviewed by SOKRATIS - 29 July 2017
" As usual, I get an very cheaper price for my long term rental which includes full coverage at a fraction of the cost any car rental company offers. "
" Good car selection and great service. "
CALGARY, CA - Reviewed by BENJAMARD - 09 July 2017
" A big car rental agent worldwide.Valuable price. "
" Quite good but car return seems complicated when campare to Europe car. "
MONTREAL, CA - Reviewed by SAMUEL - 11 June 2017
" I thought that Auto Europe checked these things. There were "Hidden" costs (in small print ?) not notified during rental - ended up costing as much as more established car rental companies. Will not rent from Thrifty again. "
" Upon arrival found in contract a "Hidden" costs in small print which I did not see during rental - ended up costing as much as more established car rental companies. Will not rent from Thrifty again "
MONTREAL, CA - Reviewed by ANNICK - 07 October 2016
" The best quality/cost ratio after a long search on the web. "
" we received a good support by the staff of Discount in Papineau when we had some trouble with the car during our trip. They gave us the possibility to substitute the car with another car in the nearest city. We really appreciated it. "
TORONTO, CA - Reviewed by MILAN - 07 October 2016
VANCOUVER, CA - Reviewed by SILVO - 02 September 2016
MONTREAL, CA - Reviewed by LUCA - 28 August 2016
" Abbiamo pernatato con 4 mesi di anticipo un Jeep Grand Cherokee e pagata anticipatmente. Quando ci siamo presentati in aereoporto l'auto non c'era perchè le avevano date via tutte e invece di proporti una up grade mi hanno dato una Jeep Patriot praticamente una utilitaria. di fronte alle mie proteste mi hanno detto che non potevano farci nulla e di rivolgerci a un'altra compagnia chiaramente perdendo tutto. Chiaramente di ricevere sconti nemmeno a parlarne tanto ormai avevo già pagato. Non mi è mai successa una cosa del genere nemmeno nei paesi del terzo monto ..... complimenti. "
" Abbiamo pernatato con 4 mesi di anticipo un Jeep Grand Cherokee e pagata anticipatmente. Quando ci siamo presentati in aereoporto l'auto non c'era perchè le avevano date via tutte e invece di proporti una up grade mi hanno dato una Jeep Patriot praticamente una utilitaria. di fronte alle mie proteste mi hanno detto che non potevano farci nulla e di rivolgerci a un'altra compagnia chiaramente perdendo tutto. Chiaramente di ricevere sconti nemmeno a parlarne tanto ormai avevo già pagato. Non mi è mai successa una cosa del genere nemmeno nei paesi del terzo monto ..... complimenti. "
TORONTO, CA - Reviewed by GIUSEPPE - 22 August 2016
MONTREAL, CA - Reviewed by ANGELO - 05 August 2016
" organizzazione affidabile "
CALGARY, CA - Reviewed by ANDRE - 19 July 2016
" Great stuff, quick handling, everything was perfekt! "
TORONTO, CA - Reviewed by TOOMAS - 11 July 2016
TORONTO, CA - Reviewed by ERIC - 05 July 2016
" Lineups were extremely long "
MONTREAL, CA - Reviewed by STEPHANE - 27 June 2016
" Good services "
" Good services "
MONTREAL, CA - Reviewed by FELICIEN - 15 June 2016
" La voiture, une Nissan Murano était quasiment neuve et très confortable avec un super grand coffre. Je pense qu'il faudrait expliquer aux loueurs les couvertures Assurance que nous avons achetées pour éviter qu'il s nous proposent les mêmes. "
" Nous avons été très bien reçus par ALAMO qui a voulu nous vendre une assurance couvrant la Franchise de 500$ qui resterait à notre charge, je leur ai expliqué que j'avais déjà pris cette assurance auprès d'Auto europe.mais apparemment pour eux je n'étais pas couvert, ils ont voulu me vendre également une assurance assistance !!! "
MONTREAL, CA - Reviewed by THOMAS - 09 May 2016
TORONTO, CA - Reviewed by SOKRATIS - 27 April 2016
" As for Auto Europe, I continue to be satisfied with their service and will continue to use them in future. One recommendation, as some other companies do, is to avoid charging the full amount at time of booking. Some companies charge a percentage of the total cost, others charge a few weeks before the booking starts. Even the car rental companies themselves do not charge the full amount when booking a car. Just a thought. "
" I was very pleased with AutoEurope giving me the option to rent through Thrifty, as their car choice was very satisfying. It was a pleasure to get the car I got was very accurate to the care option I selected. Hope I will have same experience in future, as in past when using car companies like Hertz or Enterprise, I never got the car I was expecting. I do believe that if Auto Europe can provide the car rental companies that their customers have shown best satisfaction, and offer more of them as option. "
MONTREAL, CA - Reviewed by ALBERT - 16 April 2016
MONTREAL, CA - Reviewed by MORGAN - 22 March 2016
" The booking was impossible via website, i had to call your call center to make a reservation. And i finally payed a higher price compared to the oneannouced on the site. I'm a bit surprised by this... I'm french and was on tourist trip in canada, and the price on autoeurope canada was not available to me, i had to pay a higher price following the instructions of the guy i had on telephone. Otherwise, this, the service provided was good "
CALGARY, CA - Reviewed by RICHARD - 24 February 2016
" They were polite and helpfull with our booking. "
" When we arrived Thrifty claimed we had not prepaid anything, wich was wrong information. second of all they had not prepared the car with wintertires + skiracks that we asked for while booking/paying. For 509 extra CAD we got our wintertires, but they had no skiracks left wich was a bit dissipointing. Except for all of this they took a 9000CAD depossit eaven if our ontract had a a limit of a 500CAD depossit limit. Except for this I guess it was a pressent experience when we finally got on the roads. "
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