AUTO EUROPE BULGARIA Car Rental Reviews

SOFIA, BG - Reviewed by ALEXANDRE - 13 May 2025

" If the extra charge known in advance most probably never rent. "

" Not being aware of extra €120 to be paid for travelling to Greece.As explained by the staff the payment was for Power of Attorney and Green Card. Both countries are EU and Schengen. That's weird. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by WILLY ATLE - 18 October 2024

" You sell a insurance with no walue "

" The rental company is not in the terminal. We did call several times but no answer. We had to walk 15 minutes to find the location. The car had no record for older damage and I think that can make some problems. If we didn't pay full insurance again we had to wash the car outside before returning. Then we returned the car in was no people at the drop off place and we had to wait until someone came to inspect the car "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by YORAM - 04 October 2024

" Very bad expireance. "

" When I checked in, I took about 2 hours(!) till I got the car keys and when I got eventually the car, it was not only me, all other customers suffered the same expirience. They did not escort me to the car, "help yorself" they said, they not inspected the car with me. They ignored the autpeurope order terms and tried to sell me additional insurances, there was no GPS in the car even though it appears in the order "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BOURGAS, BG - Reviewed by ATTILA - 03 October 2024

" Everything was good. "

" Great Service, Fair Price, Good Car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ARIE - 07 September 2024

" OK "

" EVRY THING WAS OK "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by EMMANUEL - 20 June 2024

" I booked a Citroen C4 or similar . when I arrived to the rental office at 22h10 on the 12/6/24. they gave me a Opel MOkka which is much smaller car (I believed the boot is half the size !!) i was unsatisfied and I asked for a bigger car . they told me that I had to call autoeurope . the office was close ! when I finally accepted to take the car (because they did not gave any other solution) .They couldn't t find the car !! and I had to wait until 23h52 (1h42mn later) for a departure with a car far to small for me and my friends ! and also The Opel Mokka who has no GPS. !!!, this option was mentioned on the contract. i m unsatisfied with autoeurope and top rent . thank you in advance for your answer . "

" I booked a Citroen C4 or similar . when I arrived to the rental office at 22h10 on the 12/6/24. they gave me a Opel MOkka which is much smaller car (I believed the boot is half the size !!) i was unsatisfied and I asked for a bigger car . they told me that I had to call autoeurope . the office was close ! when I finally accepted to take the car (because they did not gave any other solution) .They couldn't t find the car !! and I had to wait until 23h52 (1h42mn later) for a departure with a car far to small for me and my friends ! and also The Opel Mokka who has no GPS. !!!, this option was mentioned on the contract. i m unsatisfied with autoeurope and top rent . thank you in advance for your answer . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by SANDRO - 06 June 2024

" Answer to my email!!! "

" I've sent an email for refund because I didn't event take the car and nobody answered me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by JACQUES - 02 May 2024

" Great car. "

" There were no problems. But I was told: I am responsible for entire damage amount with no limit and need to wash car before return. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by YAVOR - 06 April 2024

" Very good "

" Very nice and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by LUCIO - 14 March 2024

" Good "

" Molto molto bene. La compagnia non si trova al terminal dell'aeroporto ma ti vengono a prendere direttamente con la macchina non appena atterri. Super gentili e super chiari sulle condizioni e sui pagamenti. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MARKUS - 20 November 2023

" Good service, good cars, price drop of at terminal for additional 20Euro Pickup at terminal only avaiable when direct booking, additional pay "

" When booking thrre is no direct mention of pickup out side of airport, what is verr anoying, especially when it is raining "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by IGOR - 30 September 2023

" all was good "

" all was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BOURGAS, BG - Reviewed by NINA - 11 September 2023

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PIOTR - 06 September 2023

" Second time in a row I had to wait for na hour past my booking pick ups time as there was a delay. Not only that but they also now provide a shuttle bus as their pick up is not anymore at the airport. That affect speed and efficiency substantially! "

" Second time in a row I had to wait for na hour past my booking pick ups time as there was a delay. Not only that but they also now provide a shuttle bus as their pick up is not anymore at the airport. That affect speed and efficiency substantially! "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOURGAS, BG - Reviewed by TOMAS - 05 May 2023

" Super "

" Super "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by VIRGINIA - 26 February 2023

" the bank told me I have to wait one month to get the deposit bank. thats way too much "

" the bank told me I have to wait one month to get the deposit bank. thats way too much "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by NEOPHYTOS - 02 February 2023

" helpfull on the phone "

" we arrived at the airport and there was noone waiting for us with a sign and we spend half an hour looking for the car in the cold with 3 babies with us. the guy was just sitting in the car and didnt even bother to come out to find us when we called him. and after i confronted him in their office he was laughing and making fun of us in his language. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by IVAN - 30 December 2022

" Please correct the address in the autoeurope website "

" We were meant to pick up the car from a central location in the city. The address lodged in the website was incorrect and Green Rent got the car to the hotel. It was very kind of them. We were also very pleased with the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by NIKOLAOS - 08 December 2022

" Excellent service. No issues at all "

" Excellent service. No issues at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by SERGEY - 07 December 2022

" Car was new and perfect Thanks for let me travel so comfortably "

" Fast and comfortable service Polite and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by YARON - 15 November 2022

" The support I received for the issue described above was great, but I expect Auto Europe to handle it so it won't keep happening for customers. "

" In the rental conditions it was indicated that the excess is 300 euro. When I arrived to the Top Rent a Car counter at Sofia airport terminal 2, the representative told me that if the damage to the car will be my fault, Top Rent a Car will charge me up to the *full value of the car*, which means tens of thousands of euros. He said that I am signing a contract with them now, that the contract of Auto Europe is not relevant, and suggested me to add a full insurance for 11 Euro per day. I called Auto Europe and the representative called the Top Rent a Car office to check about it, and Top Rent a Car told also him that they may charge me up to the full value of the car. The Auto Europe representative in any case confirmed to me that they cannot change the contract, that it is illegal, that the excess is 300 euro, and that it seems that Top Rent a Car are lying to get more money out of me. He also suggested to confirm it by email and sent me this: "As per our telephone conversation, we hereby confirm that your excess on your rental vehicle will be 300.00EUR. In case the rental company tries to charge you more than this for any damage, please contact our Customer Service and a prompt solution will be given." The car itself was ok. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by ADAM - 15 September 2022

" Great car, great service, very friendly and flexible staff. "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ASSEN - 14 August 2022

" Great experience "

" Highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MAXIM - 20 July 2022

" Most probably I will keep using Auto Europe car rental services in the future. "

" I guess you should hire more staff for the drop-off garage and get a few new child seats. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by DANIEL - 30 June 2022

" Easy to buy. Clear interface. Getting fast support on need. Good conditions. Attractive prices. "

" The queue to the counter took us about an hour. The counter was not sufficiently stuffed to serve huge amount of people. Counter stuff tells lies on insurance purchased through auto Europe. That scares and makes rental experience unpleasant. Getting car was also awful experience. They refused to mark additional scratches we discovered on the car. They were not willing to explain how to exit parking (there were temporary changes, so the signs were not precise ). That cost us additional 15 mins or so. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by KRISTOF - 08 June 2022

" All well. "

" A bit of a long waiting time picking up the car. The car was smaller than promised. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by STYLIANOS - 27 May 2022

" everything was nice "

" they were very helpful and polite. at the beginning i was stressed because i was trying to find them within the airport. i finally noticed they were waiting outside. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by GEORGI - 22 April 2022

" All was settle as described and brought pleasure to use "

" Nice and smooth, as expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by DAVE - 27 October 2021

" The car felt a little dated andshabby; i certainly would not use to impress. i was a little anxious about driving a vehicle with warning lights; despite having reported my concerns, these were dismissed. when returning the vehicle, it needs to be full. it was allegedly filled by the pump attendant, but on departing the garage, the gauge still showed fuel used, resulting in a visit to a further garage being necessary and a check on the gauge before departing. it may have been an error on the part of the first pump attendant, or it may be a faulty gauge/tank? Either way, recommend checking before returning vehicle. "

" the price was very reasonable for an SUV although the vehicle was quite old for a rental (2013) which was reflected in a shabby interior, with split driving seat, scuffed door handles etc. The most alarming part was that the car was released with a warning light (engine emissions- amber) permanently illuminated and a second warning light that illuminated after appox 30mins continuous driving (electical coil- red). when the light were reported, the local agent advised they were just indicating a service is due. I'm not totally convinced by this and the car did seem like it was getting very warm after about 30mins regardless of a/c setting. fortunately, i only made short journeys. check in and check out relatively straight forward, although its not clear that you have to call the agent to arrange collection by shuttle bus. no checkout documentation provided at drop off. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

SOFIA, BG - Reviewed by TERESA - 15 October 2021

" No problems "

" Staff very helpful. All went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by KATERINA - 22 September 2021

" all OK "

" All Ok, a bit older car but clean and working good. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by ADRIAN - 10 September 2021

" Booking process was easy and all conditions met "

" Bit of a queue for the pickup, but otherwise an efficient service. No undue pressure to buy their insurance. Car was as booked, clean, no big defects, drove well. Drop off no problem, car checked and deposit on card unblocked. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BOURGAS, BG - Reviewed by MYKOLA - 29 July 2021

" Everything was good "

" Almost everything was as per my expectations "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MATTHEW - 23 July 2021

" good car, good staff, easy to get in and get out of airport. "

" staff was good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by VITALII - 14 July 2021

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by SVETLA - 05 July 2021

" Nice company to work with! Easy process and friendly staff "

" Easy process and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ASAF - 29 April 2021

" Very bed experience! "

" My Reservation was for HONDA RAVA 4 and you give me Dacia duster! "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 4

SOFIA, BG - Reviewed by PIETRO - 01 November 2020

" Efficient e low cost compared to others "

" The car was OK but it had winter tires from generic brand very dangerous. On wet roads I risked several accidents because of the extreme low grip. Alamo should avoid such savings on a part of the vehicle so important. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BOURGAS, BG - Reviewed by MIHAIL - 23 September 2020

" Quick and easy to use, competitive fees "

" Quick pick up and drop off. Many opportunities for upgrades at the counter "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by NIV - 26 February 2020

" Everything went smoothly, awesome service "

" Everything went smoothly! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by GINTAS - 28 January 2020

" Clean, good car , "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ARIE - 15 January 2020

" no comments "

" evry thing was ok "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by VLADIMIR - 14 January 2020

" Usually the best offers that could be found online. "

" I booked SUV Renault Captur but received eventually a standard car Fiat Tipo. I have deliberately chosen full to full fuel policy but actually had to return the car with the same 3/4 volume of the tank. That was very inconvenient and a definite breach of the contract. Did not receive the deposit after returning the car in perfect condition and was told that releasing the deposit could take more than a month. It was a very good value for money. The car was new and clean and we washed it on our account before retuning. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by MARIJO - 11 January 2020

" Great experience "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by EKATERINA - 30 November 2019

" Hi "

" Hello, i would like to request refund as i haven't used the service. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ANASTASIOS - 20 November 2019

" nice "

" five stars "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by CHRISTOFOROS - 07 November 2019

" Enterprise gave us a vehicle that had many problems, including no breaks at all, many warnings would appear on the screen - e.g. service needed, no oil, very low tyres pressure. As a result, I had to take the vehicle to a service to replace the breaks pads during the car rental "

" Enterprise gave us a vehicle that had many problems, including no breaks at all, many warnings would appear on the screen - e.g. service needed, no oil, very low tyres pressure. As a result, I had to take the vehicle to a service to replace the breaks pads during the car rental because I almost had an accident. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by ACHUTHAN - 06 November 2019

" i trusted auto-europe as in past had never such experience, now i have to be careful is the lesson learnt "

" one of my worst experience of having a rental car. First i was given a car which had lot of scratch & dents all around, after going few meters i realized the driver side Electrical exterior mirror does not work, called the agent and he said he has no other car to change. Then i try to start the car it does not start.. he had to jump-start my car.. imagine at night 20.30 with family in the car and you expect to drive with this car in a country you dont know the Language.. clearly spoilt our entire motivation of the vacation. The agent handling us tried his best to convince us & did a good job in atleast allowing us to keep the jumper-cable in the trunk and told us to call him anytime if we have any problem. But sorry i cannot expect this on a vacation with family. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by BRIGITA - 02 November 2019

" Satisfied with the service. I would recommend the agency to a narrow car tenant. "

" I was very pleased with the car rental service. The car was exactly as we had booked it. I have only a minor comment about picking up the car, as it did not wait for us at the airport as agreed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by VLADIMIR - 01 November 2019

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by RUVIN - 28 October 2019

" nice and easy to book with "

" Nice car and very fast and efficient counter staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by PANAYIOTIS - 25 October 2019

" 5 STARS THANKS "

" THE GUYS IT WAS FRIENDLY AND VERY HELPFUL . THE CAR IT A NEW CAR WITH ONLY 12000 KM, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by DOMENICO - 28 August 2019

" The car was disaster "

" Disaster car. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 3

SOFIA, BG - Reviewed by MARAT - 23 August 2019

" Everything was perfect "

" Thank you so much "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by VYGANTAS - 21 August 2019

" It was amazing. "

" Super fast Car Rent :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PAVLOS - 21 August 2019

" All ok. "

" I am renting cars every year for my holidays since 1988. It is the first time that time of rent did not start the time i took the car and started the time i asked when i booked it. It is not my fault that flight had a delay and in addition i have given my flight number anyway. Just mentioning it as a surprise. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by ITAMAR - 11 August 2019

" Nothing to complain. Everything went smoothly. "

" Had no problems. Had late return and so far they didn't contact me about any problems so I think it went just fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by KEVIN - 29 July 2019

" When we returned the car we called the desk to make sure we were in the right place as there is no attendant. We talked with someone on the phone and they told us to come up. Once we have them the keys we were told we needed to wait 10 minutes so they could go down and check the car. It seems like it would have been so much easier if they had come down when we initially called. "

" It was a bit confusing realizing autoeurope and interrent are the same company. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BOURGAS, BG - Reviewed by KONSTANTINS - 24 July 2019

" Very good service, friendly staff, new and clean cars. Will use them again. "

" Very good service, friendly staff, new and clean cars. Will use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MARTIN - 05 July 2019

" It will be good if I can get a refund for at least the full coverage insurance, I paid 2 times. "

" I had to pay an additional fee for full coverage and the car for 92 EUR, because I don't have a credit card, so I paid the car 2 times in reality. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SUNNY BEACH, BG - Reviewed by ALVIS - 25 June 2019

" I do not know how in other countries but in Bulgaria very bad service "

" I was very dissatisfied with the services, namely: 1.When arriving at the hotel on 06/17/2019, I did not call anyone and did not provide such a service to get a car right at the hotel. 2. The car that I ordered and paid for on the spot did not work, and that car they were supposed to give me in return at 12:00 was not prepared yet, although the reservation was at 10:00. 3. It turned out that the air conditioner does not work for the car and I was forced to return it, since riding in such a hot climate is impossible without an air conditioner. In exchange, they did not provide me with another car, and only in the evening at 9 pm when I called myself they reported that they had repaired the car. The next morning, at 9:00 am, when I received the car, I stated that the daytime running light of the left headlight does not work. Since the foreman was not on the spot, I had to leave the car again, but I was not given another one. At 14:00, when I called myself to ask about the car, I was told that unfortunately the defect was not fixed yet, but if I agree they will give me another car, I just have to draw up a contract for a new one, etc. I agreed after 30 minutes. Arriving at the site, it was fixed that the defect of the headlamp was corrected and I can go. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 2

BOURGAS, BG - Reviewed by MODRIS - 17 June 2019

" Everything was OK "

" No problem "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by ROBERT - 17 May 2019

" Mostly good but long wait for car to be delivered to meeting pointless "

" Drop-off location very difficult to find and person in office provided misleading information "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ALEXANDER - 27 April 2019

" 4 day trip and 1500km with a great car! "

" Overall great experience with the company. The staff was nice and friendly, however the procedure of taking the car took a bit long. Car was great and no extra expenses were added to the bill. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ANTON - 25 March 2019

" The reservation service and communication is perfect. But if there is no control over the quality offered by local partners the overall customer experience can suffer greatly. "

" The car was new and in perfect condition. However, the reception service completely spoiled the experience. We were travelling with a baby, for which I called in advance to warn the staff aiming to ensure fast processing (because the plane landed at 2 a.m.). I even made a user profile at their site to upload all my data and called the service center to ask what other documents/data were necessary. In response I was advised that nothing else is required, that there shall be no problems, and all shall go smoothly and quickly. However, this was not the case. When we arrived, the kiosk at the terminal was closed with a note that we should make a phone call and wait for a shuttle to take us to the other terminal. The shuttle had left shortly without waiting for us. Due to the late (or early – depending on the point of view) hour I decided to send my family by taxi and wait to be taken to the other terminal where the kiosk was still operating. When I finally reached the counter at the second terminal the employee there acted in a very formal and unwelcoming manner. She refused to register a second driver even though I had my wife's ID card and driving license with me. I had to call back my wife to the terminal (at 2:30 a.m.) twice - second time because the employee insisted that my wife signs a data processing consent in person! All this nonsense greatly upset our 1 year old daughter who was already devastated by lack of sleep. Overall this was the worst customer service experience I have had with a car rental company ever! "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by DMYTRO - 27 February 2019

" Everything was quite ok, thanks "

" Everything was ok except maybe that we had to wait for about 20 min to drop off the car as nobody was in the office. Hope to receive my deposit soon :) "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by DIMITAR - 19 February 2019

" All good, thanks. "

" Transfers from and to the airport without any issues. New car, clean, good technical condition, highway vignette was there as well. Overall, optimal value for price. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by IOANNIS - 03 February 2019

" VERY NICE SUPPORT "

" NICE CAR VERY CLEAN "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ZANE - 25 January 2019

" Fully recommended! "

" It was exactly as detailed. Thank you for making our holiday nicer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by NECTARIOS - 25 November 2018

" Good service and average quality if the car "

" Perfect service but wasn't wasn't so good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by ALEXANDER - 19 November 2018

" Perfect car and more than very good service. "

" I drove a Renault Clio Diesel 2018 instead of Toyota Yaris Hybrid. However, things ran excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by SUPHAWAN - 09 November 2018

" Be careful or think carefully with offering insurance both from autoeurope and addcar "

" We bought full cover insurance with autoeurope and insurance 13€ /2days from addcar. If i have known i would not buy insurance from autoeurope. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by BOZHIDAR - 08 November 2018

" They tried to charge me for a so called "new" damage on front bumper. Just for information front bumper of vehicle had so many scratches that it can be really hard to tell. Also I find it quite inappropriate to charge more than once for the same car part. Someone had smoked in the vehicle before me. Otherwise, the car was quite new and in decent condition. When collecting the car they requested deposit of 250.00 EUR (which is fine), but on the voucher it was written that deposit is 150.00 EUR. "

" They tried to charge me for a so called "new" damage on front bumper. Just for information front bumper of vehicle had so many scratches that it can be really hard to tell. Also I find it quite inappropriate to charge more than once for the same car part. Someone had smoked in the vehicle before me. Otherwise, the car was quite new and in decent condition. When collecting the car they requested deposit of 250.00 EUR (which is fine), but on the voucher it was written that deposit is 150.00 EUR. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 5

SOFIA, BG - Reviewed by SALLY - 23 September 2018

" All went very well. "

" Very smooth and efficient. Staff had excellent English and were very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MATTHEW - 13 September 2018

" I highly recommend Addcar in Sofia Bulgaria. "

" Peter and his group in Sofia Bulgaria were great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MATTHEW - 12 September 2018

" I highly recommend your Sofia airport staff. They are a great group of guys. "

" The staff at the Sofia airport were very helpful. Peter in particular really did a great job. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by ROSSEN - 12 August 2018

" Really very good service "

" As the name of the company. They are really on Top "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by DMITRY - 18 July 2018

" As usual Auto Europe did find the best deal. "

" Everything was good and we got a great vehicle. One problem - we got a child booster instead of a child seat, which we requested ahead of time. The booster needs a good wash a wasn't very convenient for long trips. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by LEONID - 04 July 2018

" highly recommended "

" good value, 24/7 working hours "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOURGAS, BG - Reviewed by TIIT - 14 May 2018

" very good "

" NICE SERVICE, GOOD - CAR, ITS WORTH the monay you pay. nice and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by RUBENS - 29 April 2018

" Autoeurope offers good prices! Recommended! "

" I had a very good experience! They have a shuttle to take from/ to the airport from/to their office next to the airport! One thing I'd suggest is to inform the client that during night time they should call the proper number in order to get the shuttle at the airport, because I arrived 2 am and there was anybody in the airport counter, but after my call the shuttle came quickly! But they offered a good service! Thanks! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by JANICE - 26 July 2017

" Excellent service! "

SOFIA, BG - Reviewed by ALAIN - 18 July 2017

" Why have you eliminated (my) account(s) ? "

" top ! "

SOFIA, BG - Reviewed by NEKTARIOS - 15 June 2017

" Very organized and the rates are rally good, only problem if you want to speak with the tel it takes for ever... "

" Simply perfect and very polite "

SOFIA, BG - Reviewed by WALTER - 10 May 2017

" We called AutoEurope to verify whether we could take the car to Serbia, Bosnia, Croatia, Montenegro, Albania, Macedonia, and Kosovo and we were told yes by your customer service representative. We also asked what were the associated costs and your representative said 5-10 Euros per country. When we got to Top Rent, we were told that going to Albania was not allowed and that the cost would be ?300. We are upset because we called to verify in advance and have already booked our flights and hotel rooms. We live in Munich and we were left with no choice than to take the car with the fee. When we called to rectify the situation with AutoEurope, we were told that the representative misunderstood our inquiry and did nothing to help us. "

" The invoice we were sent was not itemized. This is the fee information from the website: Border exit: Cross borders are allowed to Turkey (european part), Greece, Romania, Macedonia, Serbia on request. An additional administrative fee applies: 50 euro for economy vehicles (EDMR, EWMR), 60 euro for compact, estates, intermediate vehicles and minivans (EDAR, CFMR, IWMR, IDMR) and 80 euro for all other vehicles (IDAR, IWAR, FWMR, FDAR, IVMR, FVMR, IFAR, FFAR, LDAR). The mentioned fee is for 1 country only. For each additional country the fee is increased by 50%. It is unclear how we were charged ?300 to cross 6 country borders. "

SOFIA, BG - Reviewed by VASILEIOS - 11 January 2017

SOFIA, BG - Reviewed by MARIO - 20 November 2016

" smooth and hassle free..no hidden extras "

" Great customer service "

SOFIA, BG - Reviewed by DAN - 13 October 2016

" There should have been a comment on the reservation voucher that pick up from the airport is meet&greet, because we had to take a very crowded shuttle to the other terminal, only to find out that Top Rent were waiting for us where we landed. "

" Experience was good, we got exactly what we booked and the car was good. We didn't know that someone was waiting for us at the terminal and wasted some time until we finally found them. "

VARNA, BG - Reviewed by ALEXANDER - 02 October 2016

" As usually, I am quite satisfied with my Auto Europe booking. I use Auto Europe for some 5-7 years and I recommend Auto Europe to my friends. "

" The car met my expectations. The cost was quite reasonable. The service was friendly, timely and good quality. I would recommend Top Rent to my friends. "

BOURGAS, BG - Reviewed by EDITH - 23 June 2016

" Everything was in order. We got our car very quickly when we arrived at the airport. "

" Quick and friendly service. They made sure that we understood the way the all risk insurence worked with europ car but they did not push us to accept extra insurance. When we dropped the car off, there was somebody waiting for us at the parking and everything was again very well handled. "

SOFIA, BG - Reviewed by ARIE - 22 June 2016

" It was OK "

SOFIA, BG - Reviewed by IGOR - 19 June 2016

SOFIA, BG - Reviewed by ÇAğLAR - 05 May 2016

" They didn't give me the car and you fucking took my money. I am the main driver and I am the owner of the Credit Card. I just didn't have enough money for deposit 480€ and than the guy said to me that I cannot take the car. You have to give my money back. "

SOFIA, BG - Reviewed by PLAMEN - 24 March 2016

SOFIA, BG - Reviewed by MARCO - 23 February 2016

" Hallo,der Hyundai i20 war sauber und fahrte sehr gut. Das auto hatte leichtes jammern von ein den vorderradlager und ein leichte falte im linke spatboord und kratse bis zum blankes eisen im vordertur einsteig,also es hat vorher unfalle gegeben,den auto ist abgenomen im regen und hatte den schaden nicht gesehn ,den einlieferung ist glucklich sehr flot und net verlaufen "

" Nette man am balie der alles sehr snell und gut abarbeitet "