" The Barrie Budget location is not up to par for an international car rental company. "
" Dirty unkept office. Car was not ready when we arrived. The first car was way overdue for an oil change so they had to substitute. Second car was ok but dirty inside. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Auto Europe has been great. "
" Budget screwed me and charged me an additional $150. Which they won't correct. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The sickness plan I booked did not apply to budget. "
" The tire tread of the so-called 'all year tires' was bad especially considering the fact that it was winter and snowy. The wind-screen wipers might have needed a replacement. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Friendly efficient staff even at peak times..thank you "
" I was very happy to have an excellent vehicle available since I arrived seven hours after my scheduled pick up time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problem, we'll be back! "
" The price was great through AutoEurope especially with drop-off in a different city. The car had some faulty equipment (12V plugs inoperative) but it was an excellent car despite a bigger mileage than usual. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The best experience with rent a car company. "
" Great car, great location, great customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" OK "
" Windshield + tyres insurance and an extra driver costed us 200 CAD for three days! When we asked the counter staff about that, they just said "It's taxes." "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Due to a sudden illness in my family I was forced to reduce my stay in Toronto by 10 days. Austrian Airlines accommodated my return (although i had booked "economy" ) at only a minimal charge, with great courtesy and efficiency. Auto Europe, however, refused to consider even a partial refund of the unused portion of time, simply referring to the "small print" in the contract, which very few people will read. All serious merchants will accept "returns" if only to establish "good will". Your firm, however, is evidently not interested in treating customers fairly, thereby establishing a satisfied clientele. "
" While having a lengthy argument with another customer, I was totally ignored until I demanded to be recognized. I was left with the impression that I was more of a nuisance than a customer. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10