AUTO EUROPE BELGIUM Car Rental Reviews

BRUSSELS, BE - Reviewed by BENOIT - 09 September 2025

" Avoid Europcar "

" Nightmare. I read the conditions on the autoeurope voucher. The desk agent did not ask me if I would leave the country with the car which would imply an extra insurance. By signing the contract I accepted their conditions which are more restrictive than yours. Received stones from a bridge on french highway. Glass roof exploded. No assistance after 7 hours. Had to drive car back the same evening. Rest is trouble after trouble. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BRUSSELS, BE - Reviewed by ANDRES - 02 July 2025

" no comments "

" no comments "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by STEPHANE - 15 June 2025

" When I booked my car rental with Thrifty, the system asked me the arrival time of my flight. I entered 23h40 (arriving from Portugal). The system DID ACCEPT my booking. Unfortunately, my flight was delayed by 20 min. When we eventually arrived at the Hertz / Thrifty counter, it was closed. There was a sign saying that for late arrivals, we have to walk down to the garage. However, that office was also closed with no one around. There was a sign with a phone number to contact. We tried a million times but no one picked up. We eventually took a taxi and arrived at 2H in the morning. The next day, it was a nightmare to find a human being to speak to. It took 2 hours of non-stop calling to speak to a person. They explained that their offices at the airport closes at 23h30. So, why did their system accept my booking in the first place?? Anyway, the person on the phone told me that, in order to collect my car, I should find my own way (taxi, train, metro) ON MY EXPENSE to one of their offices to collect the car. I eventually collected my car the next day at 18h (1 day too late). On the return of my car 5 days later, I complained wanted a refund for the 1 missing day. They said it was impossible because our flight arrived late and that we should have at their offices by 23h30 the latest. Needless to say, I won't book them ever again. "

" Their offices were closed on arrival. Impossible to get our car "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ERTAN - 29 May 2025

" Ok "

" Everythink ok "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by MIRCEA - 22 May 2025

" Fast pick up, fast drop off, no hidden charges. Faster pick up with self check in "

" Faster pick up with self check in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by PETRUS - 08 May 2025

" All perfect "

" All prrfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RUDI JPM - 26 April 2025

" Don't like the hidden but mandatory cost with keddy/europcar "

" Negative: unexpected and nowhere mentioned mandatory surcharge at the counter for taking the vehicle from Belgium into the Netherlands "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by MARIANNA - 27 March 2025

" good prices and helpful staff "

" Everything went very well except at the end an issue with invoice came up which never solved. That is why I will consider it next time when I rent a car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by EELCO - 27 February 2025

" The invoice from Sixt was double the amount of the voucher. This has to be investigated "

" My bill from Sixt had suddenly all kinds of charges on it that were not in the original voucher "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by PHILIP - 28 January 2025

" Will not book with hertz thrifty or budget at Brussels airport next time "

" One person on staff at counter for hertz thrifty and budget for several customers in front of and also behind me Sent to location of cars with another person who appeared incompetent with a out of ink printer I was told he was the manager I waited over an hour for the car and considered myself lucky with the number of people behind me "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BRUSSELS, BE - Reviewed by STAVROS - 23 January 2025

" Everything went as planed "

" Me and my family spent more than 45 minutes waiting because the staff didn't know if there was a car ready for my reservation or not. Finally and after a lot of discussion between them I was given a car not in the same category of the booking but since it was an upgrade I have no issues with that. Summarizing there was a lack of organization "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by NUNO - 09 January 2025

" Nothing to say about Autoeurope "

" Although we booked a manual transmission car they only delivered a automatic one; the car was not completelly clean and the tank wans't full (but they still demanded returnig the veicule with a full tank). "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CHARLEROI, BE - Reviewed by EMILIO - 12 December 2024

" Excellent experience as always. Good quality of service and excellent value for money. "

" big cue for the car pick-up (approx 20 customers in line) and only 2 agents at the desk...waiting for more than an hour to get the car. On drop-off, the problem was with full drop-box for keys (lost 20 minutes to open the box and drop the car keys in the hole. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ANNA - 19 November 2024

" Great service, clear instructions, with a printed reminder for the return since the agency was closed. Very confortable car, for a great price. "

" Great service, clear instructions, with a printed reminder for the return since the agency was closed. Very confortable car, for a great price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by GASPER - 05 November 2024

" Ok "

" I got charged for premium roadside aasistance, although it has not been offered to me. Had it been, I would have rejected it. It was put on the contract, but the europcar representative never mentioned. I was only given the information, that I need to pay for cross-border fee. This I accepted. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by ANDREA - 29 October 2024

" AutoEurope is a great system to choose the correct car at the correct price. They don't provide by system the full kasko that is always propose by desk. "

" Keddy is provided by EuropeCar , but at the desk of Europecar don't know how much you have to pay to Keddy. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by YAVOR - 16 October 2024

" Very Good "

" Very Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ZVONIMIR - 10 October 2024

" Everithing wes perfect, they also gave me the better car 'cause my first choice wasn't avaliable "

" The best experience for car rent so far, it was my 30. experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by SIGVARD - 23 September 2024

" Very bad . We got car damaged and dirthy Later Europcar wants money for the damages. W e even sent pictures before we took car. Sure I give I best that as many possible people will use Auto europe and Europ car "

" Very bad . We got car damaged and dirthy Later Europcar wants money for the damages. W e even sent pictures before we took car. Sure I give I best that as many possible people will use Auto europe and Europ car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by VINCENZO - 20 September 2024

" very good "

" 8 "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by KRISTI - 19 September 2024

" I got almost new car and it was really good and nice car. Also staff who works in Keddy was very helpful. "

" First time I got exaclty the same car what I had booked. I'm really satisfied with the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by GEORGI - 11 September 2024

" Except the car brand itself - MG, everything else was perfect. "

" The car, itself - MG brand was disappointing. The condition of the vehicle was good enough. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by VIKRAM - 05 August 2024

" I am missing help from AutoEurope to get my money refunded. There is no feedback since my last call to the customer care executive. "

" Budget did not allocate the vehicle to me even though I explained them that I lost my credit card. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by EMMANOUIL - 02 August 2024

" I HAVE NOT YET RECIEVED THE AMOUNT THAT WAS BLOCKED ON MY CARD AT TIME OF PICK UP. "

" I HAVE NOT YET RECIEVED THE AMOUNT THAT WAS BLOCKED ON MY CARD AT TIME OF PICK UP. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ZOLTAN - 31 July 2024

" It was correct "

" Professional management of all processes "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by GVIDO - 28 July 2024

" All ok "

" All ok "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by GÁBOR - 27 July 2024

" Everything went well. "

" Everything went well, pick-up and drop-off location was different and it did not cause any problem. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by JONNY - 02 July 2024

" It was such a great experience "

" Very friendly service and really helpful in everything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by POTHITOS - 28 June 2024

" It's a good car rental company. "

" It's a good car rental company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by NEBIL - 26 June 2024

" Since it was not the vehicle I wanted to rent, I had to rent a more expensive vehicle. I am not happy about this. "

" Since it was not the vehicle I wanted to rent, I had to rent a more expensive vehicle. I am not happy about this. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CHARLEROI, BE - Reviewed by ZSOLT LASZLO - 21 June 2024

" It was good as usual "

" Everything went smooth, but the car was not is a good shape. Tires and interior were both worn, especially for the price paid. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CHARLEROI, BE - Reviewed by RADU - 16 June 2024

" ok "

" The exterior of the was in bad shape with lot of dents and scratches. Everything else was fine "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHARLEROI, BE - Reviewed by ANDREI - 15 May 2024

" The price indicated on the voucher did not match the price at the rental counter (additional driver: 69.96€ instead of 35€). Your support promised to refund the difference. So far nothing has happened. "

" New clean car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by SAMI - 14 May 2024

" Excellent, though car companies keep telling me that although I reserved and paid with waiver of excess I will need to buy their waiver which I never did "

" Getting the vehicle took ages, same as previous time, as there was a long queue despite the fact that I had "registered" to make the process go faster. Next time I'll probably choose another company "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by LASZLO - 14 May 2024

" Autoeurope is great, but this Hertz location was not great. "

" nothing special "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BRUSSELS, BE - Reviewed by CIARAN - 12 May 2024

" Apart fromthe insurance issue the rental was 100% "

" Apart from an issue about insurance which I had paid in advance yet the person at the check-in desk told me I didn't have. Her colleague sorted out the matter. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ALMONTAS - 08 May 2024

" Everything is ok "

" Sixt is a perfect company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by FRANCOISE - 04 May 2024

" Very nice experience, no stress "

" Gréât service in every way . Fast and kind . Hertz is always my first choice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RAPHAEL - 03 May 2024

" Everyting was great! Great job. "

" Everything was great, staff efficiency, friendliness, vehicle, price, absolutely perfect!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by EAMON - 01 May 2024

" Didn't like the car (but that wasn't Budget's fault!) a Nissan Quashqai. Awful seats (no lumbar support) and not a nice car to drive "

" All good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ARTUR - 03 April 2024

" It was good "

" It was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by CORNELIU - 29 March 2024

" they should check the behaviour of some people in the staff "

" I asked for a 208 and received a Corsa - NP, same class. No problem at the counter when taking the car - however at drop off very rude, impolite staff, which treated me like a delinquent, even if the car was found impecc. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 7

CHARLEROI, BE - Reviewed by MASSIMO - 25 March 2024

" Best value for money, great support when needed "

" nice and friendly staff, car a bit old but well functioning "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHARLEROI, BE - Reviewed by MATE - 11 March 2024

" Comment upwards. "

" Somebody was smoking in the car before and it made it very smelly. There was nobody there to get another car, and also at the return they gave no discount. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 3

CHARLEROI, BE - Reviewed by WOLFGANG - 11 March 2024

" Service was good, but be aware that if you fly in or out Charleroi Aiport in Belgium, they have NO Caddies, nothing, luggage with rolls is fine, but everything else you need to carry for miles..... "

" Actually it was EuropCar that provided all services & car. Keddy only had a little sign, hard to find, posted someplace within the agency.... "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by GEOFFROY - 27 February 2024

" I had a problem whereby I was able to book a car from Brussels Airport *but* I couldn't actually do it since I live in Belgium and therefore did not have an air flight ticket. I had to cancel my existing booking (not even being sure it would be fully reimbursed) and make a new booking from a different pick-up location. This should be better explained on Auto Europe website. As an additional minor comment, I could pick the car up from Avis in Ixelles but the website forced me to return it to a different location (because they're closed on Sunday). However, Avis allows you to return it on Sunday at no extra cost (which I eventually did). "

" I was disappointed to learn while at the counter that the car was only equipped with summer tires (not even all-year-round tires). That bumped up my rental price quite significantly (it roughly doubled it). "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by GEORGI - 24 January 2024

" Nothing special "

" Good level at Charleroi Airport, as usual. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by RACHID - 16 January 2024

" Autoeurope is great, I've been renting with you for more than a decade now. "

" The guy at the counter tried to give me a manual car although i booked a more expensive automatic car. I had to come back from the car parking to change my car. He gave me a station wagon car claiming that he doesn't have anything else otherwise I have to pay for an upgrade. I will never choose europcar again (and I do rent cars very regularly). "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by LUK - 07 January 2024

" When I returned the car on 31 December and asked for the invoice, I was informed it would be sent immediately by e-mail. It's a week later and I haven't received anything. Please send it ASAP. ALAMO BY RENT reservation number: 1775253677 Auto Europe voucher number: EU20594618-1 "

" When I returned the car on 31 December and asked for the invoice, I was informed it would be sent immediately by e-mail. It's a week later and I haven't received anything. Please send it ASAP. ALAMO BY RENT reservation number: 1775253677 Auto Europe voucher number: EU20594618-1 "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ANTWERP, BE - Reviewed by JAN - 27 November 2023

" good experience "

" correct and fast handling "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by MIROSLAV - 13 November 2023

" What else can I say? very efficient, friendly experience, and also good value for what I needed. I have nothing negative to say. Job Well Done! "

" Everything was an easy process. I was very surprised I received efficient and very timely service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by LINO ANGELO - 09 November 2023

" All as expected. Car was clean and relatively new. "

" Great car and straight forward, no pressure rental procedure. Dropped off different location at a charge as needed to depart from different airport. Recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by EDDY - 08 November 2023

" Very efficient booking engine. "

" Great customer experience at Enterprise car rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ATHANASIOS - 26 October 2023

" EXCELENTS CAR "

" PLEASE PROVIDE ME WITH THE FULL DETAIL INVOICE OF MY BOOKING "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by SVEN - 19 October 2023

" Better price than from EUROPCAR directly. Super easy process. Reminders were very helpfull. "

" Quick and easy process. The staff helped to carry the rented child seat to the car. Very friendly and helpfull. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by SAMI - 10 October 2023

" excellent in all aspects. I extended the rental for several more days and they did it with pleasure. The car was amazing "

" friendly staff "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by PAUL - 02 October 2023

" We got a very nice ride, good reliable car and nothing to worry about "

" Very smooth process to get the car "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by SELAHADDIN DENIZ - 02 October 2023

" Thank you "

" It was what I was expecting easy and a good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by DANIEL - 30 September 2023

" I was advised not to rent a car in Europe and know I know why. Driving in the larger cities is very challenging. Narrow streets, street name signs are not where you can see them as you approach the intersection. Tall buildings block your view so. It is impossible to see where you are. Navigation apps though not perfect are imperative. "

" The car was good. I didn't like the CVT but I got used to it. One thing I couldn't understand about the car: the navigation screen went blank for 3-4 days and then came back. I don't know if it was my error or not. Other wise I was very satisfied with the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by RAIMOND - 30 September 2023

" Everything can be done better, Auto Europa's guarantee amount was different from Europcar's, that's not good. "

" you never get the car you lock up, the car was ugly inside. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BRUSSELS, BE - Reviewed by PANUS - 25 September 2023

" in my case it was an unpleasant experience. I had to call to fix the problem with the amount that the Europcar / Keddy representative wanted to stop from the credit card in my name, and your colleague from the call center asked me to call the representative from the office car rental, you access by refusing or giving reasons, I have to wait until they finish what they have to do, when I convinced someone from the Europcar Charleroi office to speak on my phone with your colleague, she told me that she had to close and to take another call, it is true that he was on the call with me for 18 minutes and he told me to come again to resume the procedure. I think it would have been more professional and faster for the colleagues from your call center to call the Europcar Charleroi office directly and speak directly with the representatives present, not through my phone. even after the discussion with the Europcar representative, the problem was not resolved and I was offered the option of finding another supplier for the car who would accept the amount of €300 as a guarantee, an option that did not suit me because I had to wait longer possibly 2 hours, after I had already lost more than 1 hour with the initial problem from Europcar. I told your colleague that I think about this option or i will try to transfer money to the amount 800€ to Take de car of Kaddy. I chose the 2 option , transfer 500€ to my credit card to save time ( 2 hours ) . Untul yesterday i didn't recive Any Signal from you , for me it was normal for someone from your staff to call / așa me what i fie and if i resolved the situation "

" the Europecar representative had an unprofessional attitude , aggressive and threatening behavior. I booked a peogeot 208 and he told me that he doesn't have it, he offers me a dacia or other cars for additional money. I accepted the dacia, but in the parking lot when I went to pick it up next to the dacia there was a Peugeot 208, I have photo proof. I had a problem with the amount they withheld from my credit card, namely €800, instead of €300 as I was informed and had written from autoeurope. I did not have the available amount of €800 on a credit card in my name, I wanted to pay with the credit card of my wife who was present and accompanying me, but this option was not accepted. when I asked for the full name of the Europcar representative with whom I interacted to file a complaint, he reminded me that he is breaking the rental contract and will not give me any more cars and that he is blocking me from being able to rent cars from Europcar ever again, he yelled at me and told me that I would suffer. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by ARKADIUSZ - 16 September 2023

" I had concerns about using the car. It had clearly audible front wheel bearing damage. Nobody verified this "

" Only to person at the counter during rush hours. One person experienced and helpfull, second person with no experience. We spent in queue in a cramped office almost two hours to get the car "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 3

BRUSSELS, BE - Reviewed by MATTHEW - 11 September 2023

" I have been waiting two weeks for a resolution (or indeed any response at all) to my rental problems. I received no automatic confirmation of my query having been submitted to Auto Europe, and I had to call them up to confirm they were aware of it. "

" The sat nav in the car did not work, and the Hertz/Thrifty attendant in the car park seemed clueless about it and unconcerned by it. The desk staff also somehow recorded our vehicle return as a few hours later than it actually was, resulting in us being charged for an extra day. They also did not deduct the full amount of the Auto Europe voucher when charging us. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 2

CHARLEROI, BE - Reviewed by JURICA - 11 September 2023

" All was ok! "

" All was ok! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ABDEL ALIM - 07 September 2023

" Idem "

" I am always satisfied with European services "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by PATRICE - 31 August 2023

" Everything was fine "

" Very good service and attention "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by JUSTINA - 13 August 2023

" In addition, with regard Hertz experience - the car was returned without any damages. Having a proof - photos and check-out list. However, the Hertz unilaterlay without any explanations has charged 192€ from my bank account for the alleged damage. "

" Due to constructions in Midi Stasion (at the pick up point) it was very difficult to exit the pick up point and it was even more difficult to drop off. The staff was not helpful in this regards when seeked for help over the phone. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by RACHID - 18 July 2023

" Overall happy with Sixt, I will rent again with them. "

" I am usually very happy with Sixt Belgium, especially their staff. But it seems that they forgot to refill the windshield washing fluid and the car needed 1L of engine oil. I had to purchase the oil and Sixt apologized and confirmed they will refund me. So in the end no issues, but this is not something I should do during my vacation. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by CORNELIS - 28 April 2023

" Not all costs are covered in the pre-paid invoice "

" Although I pre-paid the car at Auto Europe, I still needed to pay extra for crossing the boarder. This never happened before and was not mentioned before. Further no car of the same class available at the moment of arrival, needed to wait more than 30 min to have a car available. This car was a good car, with external damages from previous rents... "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BRUSSELS, BE - Reviewed by CARMEL - 08 April 2023

" prompt support due to flight delay - there when needed "

" seamless "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by ALEXANDRU - 06 April 2023

" I arrived 30 min earlier than the reservation and couldn't pickup the car earlier, first time this happened to me "

" The voucher mentioned 300 Euro blocked amount, when i got there I was informed that its actually 800Euro. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by VASILEIOS - 03 April 2023

" many choices! "

" swift! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 23 March 2023

" Good service, godd staff, good car "

" Good service, godd staff, good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHARLEROI, BE - Reviewed by ALEXANDRU - 05 March 2023

" All the details about the rental are correctly presented upon booking. "

" The overall experience was good, but when we returned the car they have accused used of scratching a wheel which was not true. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by TATIANA - 02 February 2023

" Keddy was a dissapointment "

" I have arrived at the counter at 22:55 and I was told that I was not going to be charged with 40 EUR for after hours charge (if I had arrived after 23:00 - closing office time) yet I was charged - see attached Europcar invoice. I agreed to pay the Premium protection package but not the after hours charge which was not the case. Please demand Europcar to refund the 40 EUR, I am very disappointed by this behavior, I was told at the counter that I will not be charged. Waiting for your answer. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by FLORENT - 26 December 2022

" AutoEurope should not partner with Hertz as it does affect ultimately their image if they deal with clients in this way. "

" I couldn't refill the gas tank fully, not sure why. I tried in 2 gas stations and the same happened. I tried to call Hertz at least 10 times to explain the situation, in both locations (pick up and return) and no one picked up the phone. Nobody called me back as well... Then I received a new bill with 45€ additional for some gas fees!!! Also, there were additional fees (theft and protection waiver fees, license plate...) and one way fees (the only additional fees that I expected based on your contract). To know how much they would charge my credit card, they took the amount I paid to AutoEurope minus the VAT. Then they added all the lines and then removed the amount I already paid to AutoEurope (minus VAT) and here was my new bill, on which they added some VAT. What about the VAT I already paid to AutoEurope?? So I paid 170€ to AutoEurope and then was debited without my authorization another 100€ from Hertz for 1 day rental.... This is totally abusive and unprofessional. I will report this company to the European Customer Protection center as I am shocked of how they treat their customers. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 6

CHARLEROI, BE - Reviewed by IGOR - 06 December 2022

" ????? "

" ?????? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by FLORENT - 08 November 2022

" Not enough mileage included per day of rental. 150km per day is not enough. Insurance was again offered by Alamo and it seems there is no communication or an attempt to ask people to pay twice for the same service. "

" Not enough mileage included per day of rental. 150km per day is not enough. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by KAIRE - 31 October 2022

" The worst experience ever. Notwithstanding our willingness to solve the problem about which we were not aware of, there was no compromise coming from the other end. Additionally, as we did not manage to rent the car after all, meaning that we did not drive the rental vehicle not one inch, the service provider did not return the fee paid for the booking. This is unheard of and does not follow good customer service rules. "

" Not frinedly. Not willing to find solutions. But to sum up: the fact that the booking has been cancelled at the moment of arrival to the car rental office, but the money is not going to be refunded, is outrageous. This information is already spread over the Net. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by ROBERTO - 26 October 2022

" All in order "

" Very good service... very kind and efficient staff .... very good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by FRANK - 18 October 2022

" Great experience all around "

" Great experience all around "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by CAROL - 22 September 2022

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ISAAC - 18 September 2022

" car was nearly new,clean, "

" everything was ok , no conplains at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by EDWIN - 09 September 2022

" The counter staff at collection and drop off points were good and car condition good. Despite filling the fuel tank, it showed that the tank was not full. I mentioned this to the person receiving the car. HOWEVER, its over 3 weeks and I am yet to get my refund on the caution deposit amount. I emailed AVIS about the fuel tank indicator on the 11th of August and YET to receive a reply. Very disappointing ! "

" The counter staff at collection and drop off points were good and car condition good. Despite filling the fuel tank, it showed that the tank was not full. I mentioned this to the person receiving the car. HOWEVER, its over 3 weeks and I am yet to get my refund on the caution deposit amount. I emailed AVIS about the fuel tank indicator on the 11th of August and YET to receive a reply. Very disappointing ! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CHARLEROI, BE - Reviewed by ALBERTO - 08 September 2022

" It was a nightmare to get confirmation of the reservation. My credit card was already charged and 5 duay later I was still waiting your confirmation. Day of pick up was really near and I were almost forced to rent another car... very bad and uncomfortable days you make me experience. Never again. "

" They guy of the counter charged me 45Euro extra for and automatic car ... I rented a car Mercedez GLA or similar... I have not imagine that that car was manual... it is true that its says Manual in the description but I did not see that. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by ANDREAS - 27 August 2022

" Η χειρότερη εμπειρία "

" Είστε η χειρότερη εμπειρία δεν μου δώσατε το αυτοκίνητο και πήρατε τα λεφτά μου "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by SOCRATIS - 27 August 2022

" It's not the first time I've rented a car from Europcar . Overall I'm happy, the car was in very good condition and it made my trip the most trouble free! "

" I was upset about the change of car drop off location. I tried to contact the station office by phone to get more information, but I was never able to speak to an employee so I was worried until the drop off time. I would like, along with the notification of the change, to give me precise instructions to which parking lot and on which floor I must take the car for drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 19 August 2022

" All clear and in order "

" Very good service, very efficient staff, very good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by PAULINA - 01 August 2022

" Very happy with Auto Europe - yet again :) "

" All was good. The exact location to park the car at the drop-off parking is poorly signposted. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by VALENTIN LIVIU - 06 July 2022

" My familly liked this ride a lot. "

" Good experience with new and safe car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ALEKSANDRS - 30 June 2022

" As always perfect. "

" I ordered automatic car, but was given manual. When asked to replace agent struggled, asked am I sure its manual. there was full of people so I offered to make a discount instead. they "provided" discount for child boosters. "provided" because they gave new payment confirmation with 50 EUR discount, but did not refund or give cash. still blocked amount on credit card is not returned. moreover, boosters provided for 4y and 5y olds described as 15+ kg, very clearly not in the category advertised and are suited for kids more like 25+ kg. Next, car was very stinky, it smelled from cigarettes being non-smokers car. not only it was unpleasant for us and kids, but also all clothes were stinky afterwards. And to finish this premium rent companies car - car was in very poor technical condition - steering wheel was shaking and car tended to go right-side on the road. I will never ever use hertz again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by ROBERTO - 05 June 2022

" Yes "

" Veri goog service, very good cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by IGOR - 13 May 2022

" Great service ! Acceptable prices! "

" There was a slight misunderstanding on the issue of full coating, but this issue was resolved quickly. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by LUCIA - 10 May 2022

" hello, it's been 10 days and sixt did not unblocked my deposit. can you check? "

" hello, it's been 10 days and sixt did not unblocked my deposit. can you check? "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by SIMON - 05 May 2022

" nothing to add about auto-europe. I have made use of your services in the past and will continue to do so in the future "

" When I arrived at the airport for car pick up, I went to the Hertz counter. There was nobody present but there was a notice to go directly to the pick up area. No issue, I had to collect the car from that area anyway. As soon as I arrived, the employee told me that I should have waited at the counter instead of going to the pick up area. I explained that I was simply following instructions. He appeared annoyed and said something in his own language to his colleagues, which I do not understand. He still carried out the paperwork, but there was no friendly smiles. I find this is not the way to treat customers. When booking the car, through auto-europe , the fuel policy was clearly stated as "pickup full and return full". I complied with this requirement and returned the car with a full fuel tank. I fully refuelled the car just 20 minutes away from the airport but was then charged €79.32 for fuel and service. It was not possible to have used that amount of fuel in such a short time. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 6

BRUSSELS, BE - Reviewed by ELEFTHERIOS - 30 April 2022

" Very good experience! "

" Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by ROBERTO - 22 April 2022

" Good service, but now very expensive "

" Very good service, very good staff , very good car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by KRISTIINA - 20 April 2022

" I will use this opportunity again... "

" I liked. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by KRIS - 07 April 2022

" Efficient and cost friendly! "

" I was helped by Kevin, who does his job perfectly. He's friendly, highly efficient and puts his customer first. He listens to the concerns and finds a solution to make sure the whole experience top notch. Thx Kevin! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by LUC - 01 April 2022

" All went OK! "

" All went OK! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by LUC - 03 March 2022

" I'm over 4 years costomer of Auto Europe and as previously also now everything went well. "

" All went well and easy! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by RACHID - 17 February 2022

" AutoEurope is amazing, I have been using your services for the past 7-8 years and I never had a bad experience with your Company. Everytime I am calling you, I have the answer to my needs ! "

" It was a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 10 February 2022

" All good! "

" Very good service from counter staff and drop-off staff (available again on Sundays!) ... Very good car, very clean "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ALEXANDRE - 07 February 2022

" Very competitive prices including insurances, very good and prompt communication. Easy to deal with. I recommend. "

" Very easy and quick to get and drop off the rental car. Very friendly personnel. Very competitive price and very good and clean car. I recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by DANIEL - 30 January 2022

" perfect , easy service "

" perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by GEORGI - 26 January 2022

" It was just fine. "

" Brand new car. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by DIMITAR - 09 January 2022

" Dear Auto Europe, you working with all of international rent-a-car companies. Maybe is better to cooperate with local companies in different countries. Because the price of international companies are very high and the price are similar in the all websites for rent-a-car. "

" Herz, one of the oldest rent-a-car company in the world. I received new car, clean car and done my job. Maybe is necessary to improve Herz website to be user friendly and working with current information about location in EU. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by JAMES - 06 January 2022

" Good price and excellent service as usual. "

" Friendly and very efficient pickup and return. Free upgrade. Excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by SASHA - 29 November 2021

" all good. please just explanation for: 1. can you clear me why I did pay a difference for the car...there were 2 prices 266 eur and 300 eur. I took 300 eur for the same class car. What is the advantage of the higher price?? "

" Comments... Lady on Hertz desk at Charleroi airport was very professional and kind. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 25 November 2021

" All in order "

" Very good service in Hertz "Bruxelles-Midi", The staff is very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by TAKUMI - 17 November 2021

" The service was good. "

" The condition of the vehicle was not good. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 3

CHARLEROI, BE - Reviewed by ALEXANDRU-SABIN - 14 October 2021

" Almost seamless. Only issue was that the rental company was Keddy, but their name was nowhere to be seen. It turned out, after asking around in rental desks, that Europcar had my booking. "

" Keddy name was not easy to find (actually nowhere to be seen in the terminal). It turned out that Europcar had my rental. Other than that, no issues. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by LUC - 23 September 2021

" Good experiences as usual. "

" During the drop-off the receiver did make a mistake and did charge me petrol nevertheless the car was brought back full. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by ALBERT - 18 September 2021

" it is relatively easy to rent a car and prices are competitive, though if you want to avoid a particular rental company, you have to check exactly who is renting out the car and add a comment when booking "

" A practically new Polo was made available although I was early for pick up. Rental Extension by one day was readily accepted "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ANASTASIA - 25 August 2021

" Smooth transaction. Only drawback that the customer service does not work on weekends and late evening. "

" Smooth transaction. Excellent car condition. Expensive second driver "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by KHALDOUN - 10 August 2021

" Perfect "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by FLORIN - 27 July 2021

" yes "

" very good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by GEORGI - 22 July 2021

" No comments. "

" No comments. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by LUC - 08 July 2021

" everything went well as usual "

" I have already shared my comments with Sixt "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by PAOLO - 17 June 2021

" Very positive "

" Very positive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ABRAHAM ALEXANDER JACOBUS - 15 June 2021

" Autoeurope is a great way of renting cars. They handle everything profesionally. Currently the rental company has disappointed me and give me no reason to use there services again. "

" Although the intake was fine. After i returned an undamaged car, i was surprised to see a charge of almost 3.000 euros on the car for whatever. After trying to contact AVIS, I was informed 72hours later that there was damage on the car. Major damage. The pictures are from a moved car. On a different location then where i parked it. Also the damage is ridiculous as the car has anti collision meters . So the damage was most likely made by the white car next to the car which i had parked my car next too. Currently they still response slow or not to my questions. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by LUC - 10 June 2021

" I'm working with Auto Europe already monthly for more than three years and Working with Auto Europe has been always a good experience. "

" Working with Alamo has been always a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by JEAN-LUC - 09 June 2021

" Good comparison site, rates have gone up a lot. Not clear about what is covered as insurance "

" Efficient but not empathetic staff. Expensive day rates "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by TAKUMI - 19 May 2021

" Very useful. "

" Overall was OK. But too many recommendations for upgrade car grade/insurance. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by KARIN - 28 March 2021

" xxx "

" xxx "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by RARES - 23 February 2021

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 11 February 2021

" All in order "

" Very good service and friendly counter staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ELEONORA - 03 January 2021

" did not have the car chosen, but the alternative was even better. "

" none "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by EMMANUEL - 01 January 2021

" Unsatisfactory car condition at the time of the rental "

" Provided vehicle at the end of its Avis lifecycle with around 59.500km at the time of the rental. Vehicle with obvious, non repaired, body accidents. The overall condition of the vehicle was worthy rather for Budget than for Avis "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 2

BRUSSELS, BE - Reviewed by ROBERTO - 31 December 2020

" All in order "

" very good service of counter staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 10 December 2020

" Good! "

" Very good service, and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RARES - 30 November 2020

" Excellent "

" Easy pick-up, new car, friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by BERNARD - 03 November 2020

" AutoEurope should better control their partners. The attitude of Europcar is just unacceptable. Do they expect customers to pay 10% fees without justification ? "

" The price fixed with AutoEurope (Eur 477.36) was debited from my Visa card. However, Europcar has debited my Visa card with an extra Eur 45.38 without any justification. I expect AutoEurope to credit my Visa card with Eur 45.38. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BRUSSELS, BE - Reviewed by ROBERTO - 29 October 2020

" I had to changes the dates of my booking, so cancelled the original one and did a new booking, but no problem at all to get reimbursed "

" Very good service!. Just they are still closed on Sunday, but no problem for me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by PETYA - 08 October 2020

" Everything was perfect "

" Everything was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by MARIANNA - 28 September 2020

" Excellent service "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RARES - 24 September 2020

" Ok in the end. "

" The car was not clean on the inside, we found crumbs of food, so no disinfection at all for coronavirus. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by LUC - 24 September 2020

" Everything went well "

" Everything went well "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by ROBERTO - 10 September 2020

" All in order "

" Very good service, staff very kind and efficient, very good vehicle. I hope they will open again on Sunday, including the the drop-off service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by NATHALIE - 07 September 2020

" Great experience. Nice car . Ckean and almost new. "

" It was a great experience. I 've got an upgrade on the car. Nothing to complain. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by HENDRIK JAN - 05 September 2020

" Booking itself went smoothly. "

" Booked car not ready. Given a huge Opel stationwagon that was very unstable on the road and difficult to drive. Tyre pressure at 200 instead of 220. Staff reacted with a shrug when I shared my frustration on returning the car. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by DINESH - 04 September 2020

" Long waiting time during pick up "

" Took very long time of 1 hour to pick up the vehicle and car was not so clean as it usually is. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRUSSELS, BE - Reviewed by STAVROS - 28 August 2020

" I expect that you will be kind enough to solve my issue with Alamo Thank you "

" At the Drop Off of the car they informed me that they will send me via email the receipt for the charges. Today, more than 4 days after the drop off I have not received anything yet and the authorization to my credit for 500 euros is still on "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by ALFREDO - 28 August 2020

" GREAT, AS USUAL "

" EXCELLENT EMPLOYER AT PICK UP IN CHARLEROI, EFFICIENT, HIGHLY COMPETENCE, COURTESY "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTWERP, BE - Reviewed by ASHER YESHAYA - 20 August 2020

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by VLADIMIR - 12 August 2020

" Overall experience with Auto Europe was good, with good prices and easy to book. However, the BIG remark is regarding the car that was offered. Booking was done for COMPACT card (VW Golf, Ford Focus) and what was offered at AVIS was 3 super-mini car to choose from the poll. As a compensation, AVIS registered second driver for free. Second remark is regarding the clear explanation about car insurance, since the insurance we took via Auto Europe website is the one offered by Auto Europe and not offered by AVIS direcetly. "

" Overall experience with AVIS was pretty good, with supportive staff and clear explanation. However, the BIG remark is regarding the car that was offered. Booking was done for COMPACT card (VW Golf, Ford Focus) and what was offered was 3 super-mini car to choose from the poll. As a compensation, AVIS registered second driver for free. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by ROBERTO - 06 August 2020

" All was right "

" Very good service, very good car. But they are still working within a limited time schedule. Closed all Sunday. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by NADEJDA - 30 July 2020

" Good service! "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by DINESH - 25 July 2020

" Easy booking and good experience always "

" East and cost effective. Unlimited kilometers is excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by FLORIN - 25 July 2020

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 20 July 2020

" All fine "

" Staff very kind and efficient counter staff. Just bad they don't open on Sundays. Limited drop-off service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ANTWERP, BE - Reviewed by ROBERT - 04 July 2020

" Clear website, clear information, clear reservation, good deals. Going nowhere else, clear. "

" Very clear and friendly contact and explanation of the whole proces. When they proposed another car than the one I reserved I asked if a more comfortable car was possible and he didn't hesitate to look and offer me a much better car which made a huge difference in our driving experience. Highly appreciated! Little tip: Please suggest as a standard to all your customers to take photos of the car before leaving the premises to avoid unnecessary stress and conflict. Easy to avoid like this. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 03 July 2020

" Staff in Thrifty office (Brussels South Station) is very kind and professional. "

" There was nobody in the drop-off place, so I couldn't check out myself "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by TAKUMI - 01 July 2020

" AUTO EUROPE WEB SITE IS VERY USEFUL. NO CANCELLATION FEE BEFORE 48H IS GOOD. "

" GOOD ENOUGH "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by EMILS - 26 June 2020

" Awaiting resolution from customer services. "

" I have been overcharged for my rental (additional mileage been added which is not possible) as well as extra day of rental when in fact the car was dropped off on the day it was meant to but the staff were on lunch break so the key had to be deposited. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RARES - 08 March 2020

" Except for the pick-up, overall OK. "

" The car was not ready at the pickup and I had to wait half an hour to be cleaned even though I have booked weeks ahead. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHARLEROI, BE - Reviewed by JOZSEF - 05 March 2020

" Everything worked out well. No problems. Car category as booked "

" Everything went smoothly. Had a punctured tire but probably occured after I took the car "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ANTWERP, BE - Reviewed by RUEI SHIANG - 02 March 2020

" Better than Sixt "

" Canllcelation policy is good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ARVYDAS - 01 March 2020

" good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROGER - 28 February 2020

" Fine "

" My experience was very positive in all the process except that I did not receive yet my invoice by email (although the person who received and checked the car assured me that he will send it) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by TURAN - 25 February 2020

" It was good, thank you. "

" It was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by BOGDAN - 14 February 2020

" Everything went well without any unpleasant events. "

" Nice people, we got the car very quickly, same service on return,..many thanks! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by IOANNIS - 13 February 2020

" They provided me with a free upgrade. The car was in good condition but it was not a new one. I had no problem with the car or the rental company (Thrifty = Hertz in Brussels) "

" Everything as expected. Thrifty in Zaventem airport is represented by Hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by OLEG - 12 February 2020

" Perfect as always "

" This is only company offering zero excess insurance at low price at the time of booking from autoeurope webpage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by IOANNIS - 08 February 2020

" Excellent vehicle, easy and flawless procedure. "

" Excellent vehicle, easy and flawless procedure. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by DIMITRIOS - 27 January 2020

" !!! "

" i returned to greece and you charged my card wioth extra 190 euro . i already sended a request o you so you can explain why , bus still no answer "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by HRISTO - 26 January 2020

" No NO NOOOO..... IM WONT TO REFUND THE MONEY !!! You are don't correct company "

" Everything is very bad , because I'm and my family dropped to street after 6 hour flight because I don't money for deposit in card I HAVE CASH !!! And telefon number is not working and the personal is not help me !!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by MARCO - 15 January 2020

" Great car, super service. Very friendly "

" Great Service - had to extend the contract and staff was helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by TOMAZ - 13 January 2020

" For sure I will be coming back...from beginning til the end of the rental all went just great. "

" It was my first time with Europcar and all went smooth and swell... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by MARK - 09 January 2020

" Always had a good experience booking through AutoEurope. It is easy to compare different rental agencies, provides good rates and the option to get extra coverage for the excess for a decent rate is interesting. "

" Everything went smooth and we got a free class upgrade. Only small comment is that the limit of 750 km for 3 days is tight "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ALEXANDROS - 06 January 2020

" Very kind staff and the car was in great condition. "

" There was a 40 minute delay because the car wasn't ready for us. At the drop-off the guy who was checking the car didn't speak good english. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by GABRIEL - 04 January 2020

" Wonderful! "

" Very easy to pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by THEODOROS - 01 January 2020

" Great experience "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by FUNG WENG - 24 December 2019

" Furthermore the car company deposited 300 Euro and now I don't know if I'm getting my deposit back.. "

" The car return at Antwerpen station was a nightmare. It's was not clearly stated as to where to return and going into the car park. How do you expect a tourist to go around and find the parking.. it's my worst car rental experiences compares to USA.. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BRUSSELS, BE - Reviewed by ALBERT - 23 December 2019

" Ok "

" Car glove box had no parking disc and swas full if papers and book of previous customers "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRUSSELS, BE - Reviewed by RESHAD - 20 December 2019

" Please see number 3 above. "

" I was charged a total fee of Euros 234.97 by Auto Europe. The rental expressly includes äppropriate local sales taxes at the appropriate rates in force", which is noted on my voucher. Yet, without informing me, Avis has deducted 188.73 from my deposit amount which they were holding, on conclusion of the contract. On the invoice this amount is noted as "your taxable fees"-misc charges. This is wholly cheating. I was never told of this additional amount. Now I am unable to get customer services of Avis - the recorder says they are closed, even though the same recorder says they are open from 8 am to 9 pm every day. This is daylight robbery and I do not seem to have any recourse. It is shameful. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by PANAGIOTIS - 18 December 2019

" . "

" . "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by GEORGIOS - 15 December 2019

" Not initially mentioned the additional cost for cross-border fee. "

" . "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by BIRUTE - 10 December 2019

" No comments "

" Man by the counter still tried to sell us insurance for excess though I had it with you "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by PASCAL - 28 November 2019

" I use your services a lot and things is are usually very good. But this time it went wrong. I booked the day prior, actually around 21h. Booking told me my rental could not be confirmed, but give me no reason. So I did not know whether I had a booking or not so could not book somewhere else and end up with a double booking Instead I had a mail the next morning to let me know my booking did not go through. This is really not good, as now I had no booking when I arrived at the rental place! System should say: booking confirmed or booked refused ( or if it says not confirmed, then we should be able to cancel the booking) "

" O comments "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ELLI - 26 November 2019

" Thank you! "

" The guy at hertz was really really nice and helped us a lot! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ZEHRA - 25 November 2019

" perfect "

" perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ZACHARIAS - 24 November 2019

" I will use again this service "

" very professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by VYTIS - 24 November 2019

" Good "

" 30min waiting at the counter... "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ANN - 23 November 2019

" very good "

" total service is very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by CAITLIN - 19 November 2019

" Drop off could be simpler after hours, but overall it was a good experience "

" the counter staff was really exceptionally lovely "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RANDALL - 08 November 2019

" Confused about the value of the voucher - we paid 280 euros but only got credit for 240 euros; don't know why and the Hertz staff member wouldn't explain. "

" Confused about the value of the voucher - we paid 280 euros but only got credit for 240 euros; don't know why and the Hertz staff member wouldn't explain. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ROBERTO - 07 November 2019

" Good service, good car "

" Good service, good car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RAFFAELE - 06 November 2019

" The customer service was not very helpful: they simply referred me to Autoeurope's website to read about how to claim the reimbursement of the excess charged by Avis. "

" I had an accident with the rented car, where the responsibility was clearly of the other driver involved (who hit my car from behind). Avis still charged me for the damages an amount equal to the excess and in my opinion overestimated the amount of damages. In addition, they provided misleading information about covering extra expenses for an additional day of hotel. Further, Avis' customer service is very inefficient and difficult to reach. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CHARLEROI, BE - Reviewed by CATALIN IONEL - 06 November 2019

" Everything was OK. "

" The car was not very clean. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHARLEROI, BE - Reviewed by MARIA - 03 November 2019

" ... "

" Is the second time from Belgium everything was perfect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by FRANK - 31 October 2019

" NA "

" Vehicule broke down on the highway. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHARLEROI, BE - Reviewed by DONALD - 21 October 2019

" See above... I going to write Trustpimot etcetc about this! "

" I think someone is scamming! I'll notify every agency I can! When we arrived at Europcar they would not acknowledge our full deposit, but said they didn't receive it all. I heard them tell the man next to me the same thing and that he should take it up with Ryanair. The lady working there is confrontational and very unpleasant. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by FRANCK - 20 October 2019

" Good "

" Quick Efficient & Qualitative "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by BOGDAN - ADRIAN - 17 October 2019

" VERY GOOD "

" VERY GOOD "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by JOSE - 14 October 2019

" I've rented many times with you but Thrifty in Brussels never again. Besides the price in Brussels is quite expensive. I hope you read this opinion and could do something. "

" Very unpleasant staff (rude) at Thrifty Brussels airport. 45 minutes wait to get the car. The car had a problem and we had to use it like that. The tank was not fully full. Never again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by DIMITRIS - 12 October 2019

" All are almost excellent "

" Good service from the staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ALBERTO - 09 October 2019

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by WILLEM - 05 October 2019

" have booked next car (in ponta delgado) already later this month "

" very good personal , quick abd efficient service of all hertz employees car was upgraded without surcharge hybride toyota car required less fuel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by FORTUNÉ - 05 October 2019

" Same comments as item 3, except the small automatic car was good. "

" I had made reservation a few months ago for an economy car, but was given a combo, as car was not ready or available. Was finally given an automatic small car without change of contract. Drove the car for 9 days without a contract, as was told I would receive contract by email. It didn't happen. Thank God all went well. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by VIKRAM - 02 October 2019

" Their customer support is very bad. "

" It was good this time. They did not charge me any amount of their choice. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CHARLEROI, BE - Reviewed by PETER - 29 September 2019

" Perfect I strongly recomend "

" Everything was prepare on time, car was clear and nice. Very kind person on desk table. Super from my side! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by DAN - 29 September 2019

" Price that I paid was twice relatez to the Price on the platform. "

" Unlike "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by MARC - 28 September 2019

" i have been using Auto Europe for at least 15 years and i was shocked and surprised about the lack of customer service for a company that is in the industry of providing service. Although Auto Europe cannot be blamed for any flight delay, but it will not be the first time and it surely won't be the last time that a car rental at the airport needs to be amended or so due to flight cancellations or delays. My flight was cancelled 2 times by the airline and then on the 3rd attempt I was denied boarding (due to the plane being overbooked) and then had to fly to another airport. A bit of flexibility would have been appreciated, especially when the rental company (sixt) was cooperative, even though i have never ever used the service of Sixt before (either direct or through Auto Europe). So kudo's to Sixt and a big ZERO to Auto Europe "

" My experience with the customer service team of Sixt is excellent. They were very understanding about a 3 times flight cancellation. This in sharp contrast to the AutoEurope, who just send a message they could not do anything because of no cancellations or changes possible within 48 hours prior to arrival. No matter what, it was non negotiable, whereas Sixt was willing to assist any way and form. But could not change the booking because of it was made by Auto Europe. So a big plus for Sixt and a big NEGATIVE for Auto Europe. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by RARES - 25 September 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by HANS - 22 September 2019

" Everything worked fine fast check in and checkout. The car was just as described. No problem at all. Thanks a lot. "

" Everything was perfect, just that the printer did not work at the counter at check in but this was not really important for me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by VIKRAM - 21 September 2019

" I believe in AutoEurope. I had an accident once in Milan and AutoEurope helped me by refunding the damage to the vehicle caused by some miscreant at night. The rental company charged 250€, which was refunded in full to me by AutoEurope. I really like AutoEurope as they listen to your queries in detail and think humanly. "

" They are forcing customers to take their insurance. When you do not opt for it, then they are telling stories to instill fear in the hearts of the customers to make profits. For minute scratches, for which we are not responsible, they are making us pay huge amounts. For lost documents(which is just a A4 size paper) and also the reason for the loss is unknown, they are still charging huge amount to the clients. Basically, they have become really hungry for money. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by ALBERT - 17 September 2019

" Usable "

" Car was ok technically but full of minor damage to bodywork Also somewhat smelly "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MONS, BE - Reviewed by KIRSTEN - 17 September 2019

" We have consistently found that AutoEurope has offered the most competitive rates wherever we go. Staff are helpful and accommodating. The cars we've rented have always been in great condition. I highly recommend AutoEurope. "

" Best rates around, perfect car, great service. I highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by SAADETTIN - 11 September 2019

" Was exactly like I expect "

" Very satış dair about kindly staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRUSSELS, BE - Reviewed by MANUEL - 08 September 2019

" I especially liked the additional insurance for a reasonable fee. This provided me with piece of mind. "

" Very friendly and quick service. The car was nice and all was working well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by LEOBERTO - 08 September 2019

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by MIHAELA - 28 August 2019

" It was the first time for me. I was satisfied. I will do it again next summer. "

" It was the first time for me. I was satisfied. I will do it again next summer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by FRÉDÉRIQUE - 25 August 2019

" Exactly how it is shared on internet "

" Very good experience. Very efficient. The staff were very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by USAMA - 24 August 2019

" I had a very bad experience with auto Europe. First the agency cancel my booking and auto europe didn't refund my money. They are thieves "

" I had a very bad experience with auto Europe. First the agency cancel my booking and auto europe didn't refund my money. They are thieves "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ANGEL - 22 August 2019

" This was my first experience with AutoEurope but I am quite sure I will be using their services again. Thank you! "

" Overall good experience, the car was clean and in good condition, the staff was helpful and responsive. The only downside was that the working hours of the office, as stipulated in the rental agreement were not observed. In the rental agreement it was specified that on Saturdays the office works until 20:00 and the office had already closed at 18:00 so I had to drop the keys in the key-box. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ALEXANDRU - 21 August 2019

" Very good, as usual. Thank you. "

" Flawless experience, thank you Hertz. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by CHRISTOPH - 14 August 2019

" Car was returned on 30/07 without any damage at 05hr30 in the morning. Car was left unattended by Europcar personnel whome was not present when I dropped of the car in the Europcar return centre in the parking lot of Zaventem airport. 2 hours and 9 minutes later they send me a survey that the car had a scratch at the rear bumper right hand side. I told them in written that the car didn`t had any damage when I returned the keys at 05hr30 that morning. Other travellers damaged the car probably with their suitcases. Europcar is sending me mails and don`t want to listen to any reasonable explanation, they hold me responsible for the damage even when I had returned the keys before the damage occured at their parking lot! They are sending me mails in my Flemish mother tongue languiage that are not understandable. Bill is passed to me of 144 euro of damage that occured after I returned the car and the keys, I can`t be helded responsible what is happening with the car after the keys are returned and the rental contract is terminated! I will file a complaint with the police when I return in Brussels agains your company and Europcar. Kind Regards, Vandenameele Christoph "

" Car was returned on 30/07 without any damage at 05hr30 in the morning. Car was left unattended by Europcar personnel whome was not present when I dropped of the car in the Europcar return centre in the parking lot of Zaventem airport. 2 hours and 9 minutes later they send me a survey that the car had a scratch at the rear bumper right hand side. I told them in written that the car didn`t had any damage when I returned the keys at 05hr30 that morning. Other travellers damaged the car probably with their suitcases. Europcar is sending me mails and don`t want to listen to any reasonable explanation, they hold me responsible for the damage even when I had returned the keys before the damage occured at their parking lot! They are sending me mails in my Flemish mother tongue languiage that are not understandable. Bill is passed to me of 144 euro of damage that occured after I returned the car and the keys, I can`t be helded responsible what is happening with the car after the keys are returned and the rental contract is terminated! I will file a complaint with the police when I return in Brussels agains your company and Europcar. Kind Regards, Vandenameele Christoph "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by GUSTAVO - 12 August 2019

" Everything went well "

" Everything went well "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ARLON, BE - Reviewed by MARIE-ODILE - 11 August 2019

" Never got any answer from autoeurope. Still struggling to get my money back. "

" EuRopcar Arlon refused to let me have the car I had booked because of a 55min delay. I NEVER got the opportunity to drive the car and my money is still not reimbursed although I have sent several requests to your services "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHARLEROI, BE - Reviewed by ADHITHIYAN - 11 August 2019

" I loved the car and it's conditions, overall it was a perfect trip for me. "

" I strongly recommend Avis "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by ALBERT - 10 August 2019

" Europcar charleroi is poor "

" See 08 Aug 2019, 10:02 email (German version below) To whom it may concern Is this the best AUTO EUROPE/EUROPCAR service? The inside of the ADAM OPEL windscreen was cloudy, the glove box was full of manuals for kitchen appliances, and there was no parking disc in the car! There was also no diagram of the car showing the various pre-existent damages:- various scratches, a bent number plate and a small windscreen crack. The rather rude person who rented out our car most likely knew this as he wanted us to rent a more expensive VW car at a higher price. He also tried to make us buy excess cover and saying that only EUROPCAR excess cover works and claiming that AUTO EUROPE does not refund the excess if you need to claim "REFUNDABLE EXCESS WITH SUPER COVER". When we walked the very long distance to the office to inform the man that there were undocumented damages, he told us to send photos and did not leave the back office. As it was impssible to take a photo of the windscreen crack and scratches in the dark, he gave us the email address charleroi.airport@europcar.com to which to send the pictures the following morning (which we did) I hope I never have to book Europcar again, at least not in Charleroi. regards Dr Albert J Caruana 10 attachments - the date of the pictures is in the title, e.g. 20190730_081201.jpg EXIF information:- Filename - 20190730_081201.jpg . . DateTime - 2019:07:30 08:12:01 (i.e. 30th July 2019 08:12:01hrs) . . Ist das Kundenservice? Die Innenseite der Windschutzscheibe war beschlagen, das Handschuhfach war voll mit Handbüchern für Küchengeräte, und im Auto befand sich keine Parkscheibe! Es gab auch kein Diagramm, das die verschiedenen Vorschäden am Auto zeigte: - verschiedene Kratzer, ein verbogenes Nummernschild und ein kleiner Steinschlag an der Windschutzscheibe. Die etwas unhöfliche Person, welches uns das Auto vermietet hat, wusste das höchstwahrscheinlich, weil er wollte, dass wir ein teureres VW-Auto zu einem höheren Preis mieten. Er hat auch versucht, uns zum Kauf eines "excess cover" von Europcar zu bewegen und behauptete, dass AUTOEUROPE den Excess nicht erstattet, falls man dessen "REFUNDABLE EXCESS WITH SUPER COVER" in Anspruch nimmt. Ich hoffe, nie wieder Europcar buchen zu müssen, zumindest nicht in Charleroi. Viele Grüße Dr Albert Caruana "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 3

BRUSSELS, BE - Reviewed by ANDREY - 06 August 2019

" OK "

" Беру автомобиль в прокат у SIXT в третий раз. Хорошая кампания. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by TOMAZ - 01 August 2019

" smooth experience from the start and right up to the end. "

" a very positive experience as usual "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENT, BE - Reviewed by ABHISHEK - 01 August 2019

" I had very bad experience last time when i had rented a car from hertz using autoeurope. I was denied with a car for my booking and there was no refund too. I had to lose lot of money and had to cancel my entire trip. Their customer service never bothered to answer my mail. I must say this experience has made me think twice before booking with autoeurope. I had been a customer from 5 yrs now but they never treated with respect for my queries. "

" They denied me to rent a car claiming that I am in a no rent list. I had no clue what that meant and neither did the agency know why i was on that list. The person at the desk had zero knowledge about it. It was very disappointing as I had to cancel my entire trip and lose a lot of money. I find it fishy because autoeurope also refused me to refund for no fault of mine. I think there is a scam and nexus between hertz and autoeurope to just take away money from customers. I will neverever rent a car from hertz and will also make sure that none of my friends rent it from them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRUSSELS, BE - Reviewed by ANDREW - 29 July 2019

" N/A "

" They charged me extra charges when they shouldn't have "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by ZHANSEIT - 24 July 2019

" Everything was fine, with the exception of one small lack (ADBLUE) "

" The Peugeot 508 was rented and after 500 km of riding on the panel I saw "ADBLUE" fill it. Please make sure that everything is filled and done before you provide vehicle to costumer. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CHARLEROI, BE - Reviewed by TODOR - 06 July 2019

" The staff were friendly and helpful. The car was better than expected. Thanks. "

" The staff were friendly and helpful. The car was better than expected. Thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRUSSELS, BE - Reviewed by DRAGOS - 04 July 2019

" As always, a reliable site Keep up the good workin' "

" Very Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHARLEROI, BE - Reviewed by KRISZTINA - 01 July 2019

" I always find the best price here! "

" Everything was perfect, like always, thank you! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10