AVIS CANADA Car Rental Reviews

MONTREAL, CA - Reviewed by MARK - 10 September 2025

" They gave me a great car. All went as expected. No problems whatsoever. Auto Europe has a good customer service. You can easily talk to someone on the phone that is from your own country which creates trust. Great prices. "

" They gave me a great car. All went as expected. No problems whatsoever. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by NATASHA MARIA - 02 August 2025

" See above. Not a good experience being a preferred member with a normal booking "

" Less pleasant pickup experience. Was in the normal line and explained i had a booking and was also a preferred member. Got send to the preffered booth and that gentleman got very upset that i was there, when my name was not on the electronic board. Wished I had stayed in the normal queue. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MONTREAL, CA - Reviewed by DIMITAR - 22 July 2025

" I'm using AutoEurope's services not for the first time – wonderful! The process is super convenient, and I always find the lowest prices with them. I 100% recommend them. "

" This is not the first time I'm using AVIS services, and I dare say they are always reliable. Their prices are good, and their cars are well-maintained, although not always brand new. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by MICHAEL - 27 October 2024

" Over the last 25 years I have introduced dozens and dozens of friends and family to AutoEurope. I have given 9/10 rating above (rather than 10/10) until this mater is fixed. I am curious if this review and my comments will even be acknowledged... "

" I was late dropping off the car by 90 minutes and was charged over CAD$200,00 as a 'late' drop-off fee. This is extortion! When questioning this amount with the counter staff they were rude and dismissive. They immediately blamed the company the rental was made through (AutoEurope) and said that AutoEurope sets the fee. I have never heard this excuse before! In past AutoEurope rentals with other car companies, a portion of the daily rental is charged. I expect AutoEurope to intervene on my part, being a frequent user of your service for over 25 years! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 9

HALIFAX, CA - Reviewed by MIRIAM - 22 August 2024

" Excellent "

" Friendly and smooth "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by YANN - 10 August 2024

" Nothing to say "

" Drop off costs higher than initially mentioned "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by ZSOLT - 17 July 2024

" Absoluetely professional service. "

" It was great. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by SHIVINDER - 02 July 2024

" I had a great experience renting from Avis. The booking was easy with autoeurope, the Avis staff was friendly, and the car was clean and well-maintained. Returning the vehicle was quick and hassle-free. I highly recommend Avis for a reliable rental car experience. "

" I had a great experience renting from Avis. The booking was easy with autoeurope, the Avis staff was friendly, and the car was clean and well-maintained. Returning the vehicle was quick and hassle-free. I highly recommend Avis for a reliable rental car experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by MYKHAYLO - 30 June 2024

" All was great except the queue at check-in but that was tolerable. And the interface for signing electronic contract is ancient "

" Keep on going Calgary! U r the best "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by ALESSANDRO - 17 June 2024

" avevano il prezzo piu'basso di tutte le compagnie "

" macchina non perfettamente pulita "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

HAMILTON, CA - Reviewed by STUART - 07 November 2023

" Couldn't fault a thing "

" Everything was very easy and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by SIMON - 13 September 2023

" Nothing else to add about auto Europe excellent service, even contact centre when I had to phone relating to a query about my reservation "

" Customer service desk were efficient however the car was delivered over an hour late and Customer service had to change the car for me because the allocated car failed to be presented after more than an hour "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MONTREAL, CA - Reviewed by FRANCISCO - 26 August 2023

" Ok "

" They keep us waiting for the car for more than 1 hour, our kids were exhausted after a long trip. They were offering other category cars for a higher price. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

VANCOUVER, CA - Reviewed by HENRIK - 23 August 2023

" Best price and zero surprises when collecting the vehicle. "

" No fuss and no forceful upselling from the company. Overall, very smooth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by THOMAS - 21 August 2023

" This was a disappointing experience but hopefully the Autoeurope customer service team will be better than Avis! "

" When we arrived to pick up the car at the arranged time there was no one at the front desk. When the staff did appear they presented as very disorganised and not very competent. The car itself was not ready at the allocated time as it was still being cleaned. The staff said we could return the car an hour later due to the delay to compensate for the car not being ready at pick-up. Unfortunately they did not make any note in the system and so we received additional charges for the "late" return. Although this charge is (apparently) being refunded, it took 3 calls to Avis customer service before they agreed to do this. The Avis customer service/phone reps were not very helpful or patient. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by MATEJ - 15 August 2023

" All was perfect, except additional (recommended) payment for AVIS damage responsibility (0.00), which was not included in autoeurope full waiver cover. I have payed 119.00 but did not understand why. "

" All was perfect, except additional (recommended) payment for AVIS damage responsibility (0.00), which was not included in autoeurope full waiver cover. I have payed 119.00 but did not understand why. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OTTAWA, CA - Reviewed by BONNIE - 10 August 2023

" Good communication by email prior to rental date. "

" the vehicle I was provided was not in the same category as requested. Cleaning of vehicle was rushed. Staff were pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VANCOUVER, CA - Reviewed by KATERINA - 23 July 2023

" Communication without problems, got all the information in time. When we needed advice concerning the delay, we got it. Overall we were really satisfied. "

" We borrowed a good quality car for a reasonable price. The staff at Vancouver airport was professional and easy to communicate with. Overall we were very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by KEITH - 23 July 2023

" All went smoothly thank you "

" All went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by SIMONAS - 13 July 2023

" All went really well "

" All went just well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by MARIE - 06 July 2023

" Don't know if I was lucky but no wait at all and the man at the counter was super effective and fast. I had a new car very easy to drive and drop-off was also very easy. The only problem was to find the drop-off at the airport... not very well indicated I had to turn around 2 times.... also very dark in the parking. "

" Don't know if I was lucky but no wait at all and the man at the counter was super effective and fast. I had a new car very easy to drive and drop-off was also very easy. The only problem was to find the drop-off at the airport... not very well indicated I had to turn around 2 times.... also very dark in the parking. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by MAREK - 06 July 2023

" This field should be optional, nothing to mention about AutoEurope "

" I was charged 100 CAD at car pick up, unaware of it (thought it was a deposit). Clarification took almost all my vacation and the money was refunded a week upon the car was returned. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by ADAM - 04 July 2023

" Only weak engine "

" Only weak engine "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by GABOR - 20 June 2023

" Friendly staf. "

" There was a prepared car for us. After the key of car was not there, we get an another, bigger car. Everything was fine. Except, they charge me at the end the full deposit (531.78 CAD) instead of the One Way Fee (400 CAD). Not a big problem... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MONTREAL, CA - Reviewed by MARTIN - 08 January 2023

" OK "

" OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by GAUTAM - 06 November 2022

" All was butter smooth! "

" Swift and clean! Avis anyday "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTREAL, CA - Reviewed by MAYNARD - 08 October 2022

" Overall great experience amd very smooth. Was relatively simple to extend the rental as well. "

" Very good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by LEONARD - 09 September 2022

" Use autoeurope several times and always good service. Particularly higher age limit as we are 73/71 and often free second driver. Always good rates too. "

" Several days later and still no final Avis email statement.! Otherwise very good. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

CALGARY, CA - Reviewed by HELMUT - 24 August 2022

" The car had 100000km already AVIS charges 0,75cent after drop-off. For what? "

" The car had 100000km already AVIS charges 0,75cent after drop-off. For what? "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by ZSOLT - 03 July 2022

" Auto Europe is an absolutely recommended service. I'm absolutely satisfied with it. "

" The guy at the counter was pushy and tried to sell me insurances, services I clearly stated to not ask. I do know they do this always but... "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by FREDDY - 02 July 2022

" Everything correct "

" Everything correct "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by HELIO - 30 June 2022

" I will do repet my experience "

" Easy to book, easy to get and drop-off the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VANCOUVER, CA - Reviewed by MARIO - 15 June 2022

" Nothing to say "

" The truth is AVIS gave me a car mechanically and aesthetically in good condition. However, at first I did not feel a bad smell inside but after the hours there began to be a bad smell (between humidity and vomiting). I didn´t have time to go to change it at the airport so I ended up using very little in view of that bad smell "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 2

VANCOUVER, CA - Reviewed by DMITRY - 18 October 2021

" Overall things were fine as we got a great deal and ended up getting a good vehicle. The staff at Avis Vancouver downtown location needs to polish their customer service skills. "

" My experience with staff at Hornby location was not great. 1. We and about 15 other people had to wait for 1.5 hours for our vehicle. 2. The middle-aged lady who worked there in the morning of October 11th was obviously annoyed with the all unhappy customers who had to wait for their car . She just started being rude and eventually started to ignore the customers. 3. The older lady was very slow while filling out the forms. 4. The vehicle we received had a check-engine light on. We had to return and replace the vehicle at the airport location. The gentlemen who worked there was very helpful and we ended up getting a nicer car after all. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALGARY, CA - Reviewed by BENJAMARD - 09 July 2017

" A big car rental agent worldwide.Valuable price. "

" Quite good but car return seems complicated when campare to Europe car. "

CALGARY, CA - Reviewed by ANDRE - 19 July 2016

" Great stuff, quick handling, everything was perfekt! "